IT Delivery Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the it delivery job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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G Mitchell

Gabriel

Mitchell

1103 Shayne Locks

San Francisco

+1 (555) 601 9049

1103 Shayne Locks

San Francisco

Phone

p +1 (555) 601 9049

Experience Experience

Houston, TX

Internship IT Delivery

Houston, TX

Waters, Emard and Lowe

Houston, TX

Internship IT Delivery

Taking care of internal quality assurance activity like minutes, status update, ad hoc meeting organization
Making the governance delivery dashboard
Making ad hoc presentations
Analytical approach
Fluent in English (written and spoken)
Passion for details
Effective communication (written and verbal)

Detroit, MI

IT Delivery & Release Project Coordinator

Detroit, MI

Stoltenberg, Cremin and Harber

Detroit, MI

IT Delivery & Release Project Coordinator

To build effective working relationships with all the existing stakeholders involved during the lifespan of a project
Professionally execute clear and effective communication to the client
Organize, assist, and coordinate the daily activities of infrastructure software engineering team to stay on track with main directions
Directly communicate with the stakeholders and get their commitment in achieving the main directions
Fluent in setting up Gantt charts
Fluent in setting up reports
Excellent debating abilities

present

Chicago, IL

IT Delivery & Programme Manager

Chicago, IL

Runolfsdottir-Gutmann

present

Chicago, IL

IT Delivery & Programme Manager

present

Promoting an agile way of working and supporting a culture of continuous improvement
Working towards process excellence facilitation and coaching
People management
Working with the production support team to address any urgent issues
Delivery & Programme Management within an Agile environment (70% - 90% of time)
Coordinating work across multiple teams in multiple locations (Krakow, London, Zurich and New York)
Planning the level of Department

Education Education

Bachelor’s Degree in Computer Science

East Carolina University

Bachelor’s Degree in Computer Science

Skills Skills

Ability to work in both English and French is an asset
Ability to efficiently work in virtual teams, handling multiple projects and aggressive timelines
Excellent verbal and written communication and negotiation skills
Absolute ability to see the business problem and business solution in the eyes of the customer
Computer proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Project, Visio)
A high tolerance to ambiguity
Significant experience leading multi-disciplinary design sessions
Significant experience dealing with multiple vendors in the creation of end to end solutions
Related experience as a Business Analyst/Process or Systems within IT or Business

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15 IT Delivery resume templates

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Business Analyst Systems, IT Delivery Resume Examples & Samples

Is responsible for gathering and producing quality business/systems requirements
Beyond the facilitation of the up-front business requirements and system requirements gathering sessions and resulting documentation, the role also involves driving the (UAT) user acceptance testing process, including preparation of acceptance criteria, review of the test plans and scenarios, review of test results as well as taking responsibility for end to end testing. In some cases the Business Analyst also executes test cases and directly ensures system integrity
In addition, the Business Analyst helps co-ordinate the project by arranging project meetings, producing status documentation and meeting minutes and informing team members of decisions made
Plan Change management activities with the business for changes to be adopted by the end users
Partners with vendors/Business to prime and resolve defects and ensure alignment
3-5 years of IT experience in either a business analysis or technical capacity, specifically in the system areas of Citrix, Middleware, IVR, PBX/ACD, Network Telephony, CTI, WFM and Agent Desktop CRM solutions
Good communicator: written and verbal, good listener, Autonomous, planning skills
Team player; ability to facilitate, negotiate and work within a multi-domain team environment
Experience in process mapping across systems flows
High tolerance to ambiguity
Self-motivated, curious and adaptable
Computer proficiency with Microsoft Office tools (Word, Excel, Powerpoint, Visio)
Balance of Business and IT skills is an asset
BA master certificate completion

Internship IT Delivery Resume Examples & Samples

Making the governance delivery dashboard
Reporting
Making ad hoc presentations
Taking care of internal quality assurance activity like minutes, status update, ad hoc meeting organization
Daily relationship with IT delivery colleagues and other departments like Finance, Operations, Customer Service and Regulatory Reporting in order to gather the information needed for reporting
Degree in Economics or IT Engineering
Fluent in English (written and spoken)
Analytical approach
Passion for details
Effective communication (written and verbal)
Curious and proactive

IT Delivery & Programme Manager Resume Examples & Samples

Delivery & Programme Management within an Agile environment (70% - 90% of time)
Coordinating work across multiple teams in multiple locations (Krakow, London, Zurich and New York)
Release and portfolio planning and reporting
Promoting an agile way of working and supporting a culture of continuous improvement
Working towards process excellence facilitation and coaching
Managing relationship with Stakeholders
Working with the production support team to address any urgent issues
Managing the budget (< 10% of time)
People management
Planning the level of Department
Engaging in the recruiting and resourcing initiatives

Project Manager, IT Delivery, Field Services Resume Examples & Samples

Manage project communications (proficient in power point)
Provide required project documentation to sponsor, executives and project team members, including: Project status, scope definition, project charters, detailed project management plans with schedule of key milestones, issue logs, budget tracking reports, weekly status reports and risk assessments/contingency plans
Utilize project management methodologies and provide appropriate documentation that is consistent and reusable
Respond to issues and manage the customer’s expectations regarding any changes during the project life cycle
Proven ability to manage successful business relationships with peers in various departments & at different levels of management
Proven facilitation skills
Proven ability to pull together experts & gather project requirements
Excellent communication skills both oral & written
Strong PC & Internet skills including working at the intermediate level in MS Office programs, especially MS Project
Proven leadership skills, Strong planning & organization skills
Ability to manage ambiguity, uncertainty and constant changing priorities
Strong interpersonal skills and sense of team spirit
A Masters Certificate in Project Management is highly recommended and such candidates will be given first consideration
PMP Certification is highly regarded
General knowledge and understanding of Bell’s network, systems and processes
Knowledge of existing Field systsems: FWFM, WFAS or Click
Knowledge of Field Operations

IB IT Delivery Platform Management Specialist Resume Examples & Samples

Maintain an stable, accurate, efficient and right-sized infrastructure Platform for the Securities Financing service line
Manage and evolve our Capacity and Performance reporting platform
Support the delivery of our infrastructure estate mitigating operational risk – EOL Management, Upgrades
Act as SME in relation to our Application Infrastructure operational architecture best practices

Business Analyst, IT Delivery Field Services Resume Examples & Samples

Work closely with business primes to identify and establish requirements for, custom applications or package software in project mode or modification required to find a solution
Recommend changes in applications and systems and provide input on whether to patch or upgrade existing applications
Review, approve Design Specification, evaluate recommended solutions supplied by the vendors and give acceptance or recommend modification to the solution
Analyze systems/applications performance metrics
Identify ways to better deploy existing technology or to modify processes to more effectively leverage the technology
Determine deployment strategy and release strategy in consultation with other team members
Develop quality test strategy/plan and validate that those standards are met
Prepare methods/documentation/procedure for the introduction for new or change systems or processes
Accountable for the creation and maintenance of all documentation pertaining to business analyst role (BRD, BPD, SRS, Bulletins, User Guide, etc)
Collaborating as a team member to create and maintain accurate systems and process documentations
Ensure that user requests are continuously tracked as a means of identifying common problems that may require a global solution
Ability to effectively facilitate and coordinate meetings, and to negotiate consensus from cross-functional teams
Understand and articulate IT concepts and issues from a business perspective
Knowledge and ability to use MS-Office tools (Word, Excel, Outlook and MS-Project)
General knowledge and ability to use MS-SQL data queries and extract/insert data for analysis
Willingness to manage own time, working extended hours when necessary to meet deliverables
Work Force Assignment System application knowledge
Visionary, planning and execution abilities
Negotiation skills, ability to negotiate and influence others
Time management expertise
Strong modelling and data analysis capabilities
Excellent relationship building skills
University Degree in Computer Science, Mathematics or Statistics is an asset
Certified Business Analyst Professional (CBAP)
3 to 5 years experience in business analysis

Business Analyst, IT Delivery Resume Examples & Samples

Responsible for gathering and producing quality business/systems requirements
Ability to produce basic project documentation: Business Process Documents, Test plans, Deployment plans, Normalization plans
Involved in reviewing key development and design deliverables, including interface specifications, integration requirements, data schemas, and design documentation
Facilitating business requirements and system gathering sessions and resulting documentation
Driving the (UAT) user acceptance testing process, including preparation of acceptance criteria, review of the test plans and scenarios, review of test results as well as taking responsibility for end to end testing
Executing test cases and directly ensures system integrity
Help co-ordinating projects by arranging project meetings, producing status documentation and meeting minutes and informing team members of decisions made
Plan change management activities with the business for changes to be adopted by the end users
Strong analytical, technical problem solving and organizational skills
High aptitude for understanding information systems technology
Experience in IT development lifecycle would be an asset
Bell Contact Centre Experience
Ongoing development desire
Bilingualism in French and English will be an asset

IT Delivery Project Leader Resume Examples & Samples

Implement solutions, which include hardware/virtualization, licensing, 3rd party products and set up of product data management tool accordingly
Operationalize developed solutions by working together with product development and product leadership, service, sourcing and solution architects in a medical device environment
Responsible for design transfer product data management structure
Interface between solution architecture, product programs and global engineering teams
Identify opportunities to improve cost efficiency, quality and customer satisfaction
BS or MS degree in Computer Science / Business Engineering or similar
IT knowledge– virtualization/SQL/Active Directory/Storage/Linux/Windows/networking/cloud technology
Strong Interpersonal Skills with the ability to communicate with all levels of our business in an easy to understand manner
Ability to identify and implement Best Practices
Ability to deal with high levels of ambiguity and complexity, in a fast paced environment
ITILfoundation knowledge an advantage
Multicultural orientation and International experience in one or more of GEHC Regions
Medical Device Regulatory/Compliance experience an advantage
Motivated and very interested in IT and IT solutions for Healthcare customers
Excited to work in a transforming environment and to learn

Director of IT Delivery Resume Examples & Samples

Direct and lead the global portfolio of sales force automation technology platform. Portfolio and Product management includes
Bachelor’s Degree in Computer Science, Information Systems, or related field, or equivalent work experience
Extensive experience in leading transformation programs and large technology project teams. Working and leading in matrixed organization
Solid background and experience in leading technology portfolio – developing, designing, and deploying solutions in sales force automation processes and technologies
Advanced project management, analytical, process skills. Experience in developing and deploying solutions in any one of the major platforms such as SAP, CRM, Salesforce.com is required
Advanced project and operational budget management experience
Strong leadership skills and consultative background and mindset
Strong interpersonal skills, in developing great relationships within business and IT teams
Excellent written and verbal communications skills. Being able to lead executive level discussions

Enterprise Mortgage IT Delivery Resume Examples & Samples

Manage SunTrust resources, contractors and vendors. Expectations are that the candidate will have had successful experience managing people, developing talent, growing leaders and building high performing teams. Expectations are that the candidate will have had experience using a global delivery model
Have financial accountability of to 5-8 MM in both expense and capital dollars. Expectations are the the candidate will have had experience successfully managing a cost center
Manage demand ingestion of work. Expectations are that the candidate will work with other work stream managers (WSMs) in both planning & execution of multiple simultaneous efforts
Assist in Development of an Enterprise Governance model. The candidate will assist in creating an enterprise delivery governance model to be used by organizations across the bank in planning, executing and supporting various capabilities of the Salesforce platform. Key areas of concentration are demand planning, deaccessioning of work responsibilities, and delivery standards
Ideal candidate will have the following
Strong experience delivering enterprise technology in a comparable field, preferably in a financial services organization
Strong communication ability with the right attitude and commitment
Demonstrated ability building & managing high-performing teams
A strong technology (development or architecture) background
Experience with delivering business solutions with the Salesforce.com platform
Experience using Primavera and/or Ecosys

Business Analyst, IT Delivery Resume Examples & Samples

Work collaboratively with the Project Manager
Responsible for gathering and documenting business and system requirements, current and proposed process mappings, and ensuring that the solutions resulting from the development effort to meet these requirements
Drive the user acceptance testing process, including preparation of acceptance criteria, review of the test plans and scenarios, review of test results as well as taking responsibility for end to end testing
May also execute test cases and directly ensures system integrity
Review and approve key development and design deliverables, including interface specifications, integration requirements, data schemas, and design documentation, as well as the business’s implementation
Contribute to project planning and administration
Support the Project manager by arranging and leading appropriate meetings, following up on issues and sign-offs, producing status documentation and meeting minutes and informing team members of decisions made
Minimum 3+ years of related work experience is essential and should include experience in process modeling as well as experience with multi-tiered application development, infrastructure and networking concepts and practices
Related experience as a Business Analyst/Process or Systems within IT or Business
Significant experience dealing with multiple vendors in the creation of end to end solutions
Excellent verbal and written communication and negotiation skills
Absolute ability to see the business problem and business solution in the eyes of the customer
A high tolerance to ambiguity
Highly self-motivated and self-directed with a strong attention to detail. Must possess the ability to prioritize and organize one’s own workload to meet tight deadlines
Post-secondary degree with a business and / or technology focus, or equivalent, as well as 3 –5 years in a Business Analysis role
Computer proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Project, Visio)
Significant experience leading multi-disciplinary design sessions
Ability to efficiently work in virtual teams, handling multiple projects and aggressive timelines
Ability to work in both English and French is an asset

Senior Technical Architect, IT Delivery Resume Examples & Samples

The Senior Technical Architect will be working within team of various projects, will be responsible to ensure all technical aspects are answered and addressed
Participate in the planning (conceptual solution review) and early design sessions of new project functionality
Participate in system requirements specification phase in order to assess the impacts to the service assurance domain, following the implementation/introduction of a given network technology
Actively participate in the design and the implementation phases (including design reviews, environment setup), quantitative analysis (validation of algorithm/solution)
Capacity planning and definition of the performance testing plan and oversee the execution of the performance testing
Develop, implement and review non functional, performance related requirements and tracking to produce system performance metrics
Design of multi-tiered application (Hardware software)
Design of high availability systems
Statistical analysis of system performance
Network architecture/topology knowledge
Web Services systems interconnectivity and performance
Strong analytical skills (ability to quickly determine the problem space and organize it into simple components through data mining, statistical analysis and quantitative analysis)
Strong technical writing skills (ability to write clearly and concisely)
Strong troubleshooting skills (ability to uncover trouble rapidly and provide resolution)
Bilingualism is an asset (English / French)
Proven leadership and organization skills
Excellent ability to articulate and document technical concepts to non-technical audience
Autonomous, resourceful, strong tolerance to ambiguity, excellent capacity for applied learning

PMx IT Delivery Release Coordinator Resume Examples & Samples

Bachelor’s Degree in Computer Science or in a “STEM” Major (Science, Technology, Engineering and Math)
Minimum of 5 years of professional experience in SAP
Minimum 5 years of experience with SAP with background in delivery, deployment and change management
Deep understanding and working knowledge of SAP deployment release management spanning diverse teams and integrated systems
Experience with a large transformational effort is desired
Proven experience in leading global teams and working effectively in a matrix organization model
Strong communication skills, ability to develop partnership with cross functional teams and develop an inclusive & collaborative environment
Experience working with remote / global teams and ability to travel as needed to ensure success of the projects
Practical exposure to, and experienced in, IT Service Management with process oriented perspective
Ability to manage and drive change across the organization
Be able to motivate the team and drive clear accountability & responsibility within the team
Ability to manage people conflicts
Excellent negotiating and influencing skills at all levels of the organization
Knowledge of ITIL is a benefit
Able to assess code, build it, and run applications locally on his / her own
Experience with creating and maintaining automated build tools
Facilitates and coaches software engineering team sessions on requirements estimation and alternative approaches to team sizing and estimation
Leads a community of practice around estimation to share best practices among teams
Knowledgeable about developments in UX in various contexts, businesses, and industries
Quantifies effectiveness of design choices by gathering data
Drives accountability and adoption
Publishes guidance and documentation to promote adoption of design
Proposes design solutions based on research and synthesis; creates general design principles that capture the vision and critical concerns for a program
Demonstrates mastery of the intricacies of interactions and dynamics in Agile teams
Demonstrates advanced understanding of Lean Six Sigma principles (e.g., Black belt certified)
Guides new teams to adopt Agile, troubleshoots adoption efforts, and guide continuous improvement
Provides training on Lean / Agile
Drives elimination of inefficiencies in coding process
Teaches XP practices to others
Actively embraces new methods and practices that increase efficiency and effectiveness
Extensive experience running large scale SAP rollouts in mid to large size enterprises
Strong hands on experience in SAP delivery methodologies including ASAP
Ability to understand end to end solutions extending beyond SAP modules
Strong business and systems acumen with clear thinking abilities to drive desired outcomes
Excellent project management skills with tools like MS Project, Smartsheet etc
Transport Expresso tool knowledge
Evaluates technology to drive features and road-maps
Maps technology trends to internal vision
Differentiates buzzwords from value proposition
Embraces technology trends that drive excellence beyond traditional practices (e.g., Test automation in lieu of traditional QA practices)
Balances value propositions for competing stakeholders
Recommends a well-researched recommendation of buy vs. build solution
Conveys the value proposition for the company by assessing financial risks and gains of decisions and return on investment (ROI)
Manages the process of building and maintaining a successful alliance
Understands and successfully applies common analytical techniques, including ROI, SWOT, and Gap analyses
Able to clearly articulate the business drivers relevant to a given initiative

Project Manager, IT Delivery, Field Service Resume Examples & Samples

Develop scope, manage the planning, implementation and delivery of projects to meet client requirements start to finish
Manage project teams to deliver project scope on-time and budget
Develop and manage project budget
Prepare and present project status to the appropriate level of Governance
Responsible for risk mitigation and planning
Relevant Degree or Diploma, Project Management Certificate (PMP or PMC) and/or BA Certificate
3-5 years Project Management experience
Good understanding of IT and software development
Familiarity with BBSP, Waterfall and Agile methodologies
Familiarity with SAP

IT Delivery Portfolio Lead-global Technology Center for R&D Resume Examples & Samples

Accountable for ensuring that all portfolio delivery teams are delivering the projects as per committed quality, cost & schedule. Will ensure that the delivery teams within the portfolio align with the respective business facing stakeholders for project scoping, feasibility, estimation, gate reviews and delivery of the final projects
Accountable for overall governance of portfolio
Accountable for ensuring that portfolio delivery teams are identifying skill sets needed for project implementation in collaboration with the respective business facing stakeholders
Accountable for ensuring that portfolio delivery teams are liaising with the resource management team to obtain resources with the requisite skill sets for project implementation
Accountable for managing any delivery related escalations
Accountable for driving delivery teams within portfolio towards preservation and enhancement of product/business-line specific domain knowledge
Responsible for overall people management of a team of domain aligned roles like Delivery Leads/Architects & System/Data Analysts
Develop and execute IT plan based on business strategies. Participate in the development of regional and global IT strategies Maintain awareness of business climate, any challenges and plans for the functional areas and identify opportunities to exploit technologies cost effectively to gain competitive advantage
May contribute to discussions on implementation of IT strategy on a global or regional basis and implement objectives, as appropriate. Ensure staff have a consistent understanding and positive impression of business strategy for regional and global objectives
Provide technical leadership and management of IT projects from conception through deployment. Establish project budgets, resource plans, milestones, tracking metrics, and success measures
Ensure adherence to IT standards and procedures. Ensure all work meets computer systems validation requirements, and that any issues identified in QA or customer audits are properly addressed
Negotiate service, support, lease, and consulting agreements
Should have hands-on experience of running large delivery portfolios in a global industrialized software delivery environment
Should have a very good understanding of the Software Engineering principles and Software Development Life Cycle
Ability to establish and maintain effective working relationships with direct reports, coworkers, managers and other stakeholders
Strong staff management skills and the ability to effectively manage teams
Mandatory – Should have an Application Development background
Around 15 or more years of experience in IT industry in respective field of work

Head of IT Delivery Resume Examples & Samples

Portfolio & Demand Management
10+ years’ experience in Technology Finance, Program/Project Management Office (PMO) or Portfolio Management
10+ years’ experience in software quality testing and leading quality assurance objectives
Previous experience managing outsourced partners
10+ years of hiring, developing, leading and managing large, global testing, quality assurance, and PMO departments
Experience implementing and working in an Agile/Scrum environment
Strong organizational, analytical and communication skills
Strong project management skills
Proven experience of working across an organization at all levels
Demonstrated ability to act decisively and make sound and timely decisions
Demonstrated ability to facilitate change, effectively motivating, and collaborating with others
Able to appropriately adjust communication style to the size and nature of the audience
Strong ability to gather and synthesize critical information
Translates vision and goals into realistic executable long and short term range plans

Manager, Information Technology IT Delivery Resume Examples & Samples

Bachelor's degree in Computer Science, MIS, related field or equivalent experience
5+ years of related IT experience
Previous experience as a lead in a functional area, managing cross functional teams on large scale projects or supervisory experience including hiring, training, assigning work and managing the performance of staff
Experience with web containers such as JBoss, WebSphere, Tomcat, IIS and .NET
Experience with Enterprise Service Bus platforms such as EMS
Experience with Continuous Integration, version control and automation tools such as Jenkins, Puppet and Ansible
General understanding of application platform support
Operating System knowledge of Windows Server and Linux platforms as well as HPUX
Understanding of 3 tier application architecture

Senior Manager of IT Delivery Resume Examples & Samples

Passion for leading organizational change and building high performance teams, coaching in best practices to continue progress with agile journey, continuous delivery, and DevOps
Managing long-term organizational health including positive career rotations of team members and (as with any technology organization) keeping skills updated and well-matched to changing business dynamics
Experience in Agile transformation using world class DevOps practices
Understanding of the software development lifecycle, continuous integration and delivery practices, and supporting large agile development efforts
Setting up, managing, and evangelizing the tools and processes that enable the business of modern software development; recognizing opportunities to improve development and delivery through better tools, automation, and process improvements
Managing large - medium sized geographically distributed teams and/or work efforts (if in an individual contributor role). Ability to manage teams in a matrixed organization
Maintaining strong positive relationships with business executive stakeholders and product owners
5 + years of continuous integration project/program delivery and applying best practices and tooling
7+ years of experience building and leading high performing teams and leading individuals and teams through periods of significant change
2+ years of experience in agile delivery methodologies using world class DevOps practices
Deep understanding of software development, delivery, and support, and implementing change in global operations
Proven track record maintaining strong positive relationships with business executive stakeholders and product owners
Strong business and technical vision
Experience managing all aspects of a successful organization including resources, career planning, skills development, budgets, delivery, support, stakeholder relationships, and leading through change
8 + years of experience leading teams through periods of high organizational change such as agile transformation
Experience configuring and supporting SAP-based solution
Experience evangelizing agile DevOps throughout an organization and scaling agile for medium to large program delivery (10 to 20 squads)
Technical expertise to help guide teams in making trade-off decisions in architecture and application design
Knowledge of supply chain business processes
Experience creating and delivering strategic application architectures with emphasis on removing legacy and transitioning to new technologies and platforms
Experience leading globally dispersed and/or matrixed organizations
Passion for learning, love of technology, and interest in piloting and implementing progressive tools and technologies. Examples: analytics, machine learning/artificial intelligence, blockchain, etc

IT Delivery & Release Project Coordinator Resume Examples & Samples

Directly communicate with the stakeholders and get their commitment in achieving the main directions
Coordinate and Drive complex projects in order to ensure team and task cohesion throughout the project duration
Organize, assist, and coordinate the daily activities of infrastructure software engineering team to stay on track with main directions
Professionally execute clear and effective communication to the client
Primary point of contact for all communication with the customer for the affected projects
To build effective working relationships with all the existing stakeholders involved during the lifespan of a project
Facilitate requirements review and delivery meetings
Relevant experience in complex situations
Closer
Clear communication and ability to find solutions in unblocking any milestone impediments
Excellent debating abilities
Professional in all communications
Positive minded in all interactions (team-internal/external)
Able to pick up IT slang on the go
Fluent in setting up reports
Fluent in setting up Gantt charts
Fluent in setting up progress tracking tools

IT Consultant, SEO IT Delivery Resume Examples & Samples

Basic understanding of front-end web development (HTML/CSS/JavaScript)
1-2 years in an IT related field
Data driven and analytical, while also being a creative thinker
Has a tenacious passion for what’s new in digital and mobile marketing, and is constantly learning
Is focused on how marketing drives quantifiable business results
Loves testing, learning, and taking calculated risks
Manage day-to-day platform for optimization and expansion of SEO / paid search systems at GSK

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