VP, Delivery Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the vp, delivery job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

J Quigley

Jamar

Quigley

152 Borer Junctions

Detroit

+1 (555) 926 8033

152 Borer Junctions

Detroit

Phone

p +1 (555) 926 8033

Experience Experience

Boston, MA

VP, Digital Delivery

Boston, MA

Flatley, McLaughlin and Rempel

Boston, MA

VP, Digital Delivery

Responsible for supervisory activities including selection, training, evaluation, retention, and dismissal
Defines and executes a high level product roadmap, normalizing release cycles that aligns with the enterprise business
Measure team effectiveness with goal setting and progress management, performance reviews, and regular informal feedback
Leads negotiation and contracting with 3rd parties
Oversee the deployment of Digital standards spanning across applications, infrastructure, UI and UX
Creates and defines organizational blue print of 100+ FTEs, facilitating individual role clarification
Highly organized, focused and committed to delivering outcomes

Boston, MA

VP Delivery Services & Implementation

Boston, MA

Bins, Smith and Bruen

Boston, MA

VP Delivery Services & Implementation

All planning of Migration and Conversion activities
Assist in defining amendments and additional SOWs
Direct ongoing Contract Administration and oversight of in-scope contracts and agreements
Ongoing request for service process for client within the SO Delivery Framework
Collaboratively work with other functions to ensure timely handling of all contractual issues, disputes, escalations etc
Monitor performance to ensure business case objectives are achieved and risks are managed aggressively
Participate in governance forums and provide guidance and contractual, commercial issues

present

New York, NY

VP, Application Development & Delivery

New York, NY

Johnston Inc

present

New York, NY

VP, Application Development & Delivery

present

Demonstrated expertise developing and managing modern integration methodologies and tools in particular via API frameworks and tools
Keeps abreast of changing technology landscape, development methods, tools and frameworks
Partners with Business Engagement teams enabling value back to business
Broad technical knowledge spanning the many platforms (Oracle, SAP, SalesForce.com Microsoft, and others) used within the Xerox Application Portfolio
Frequent interactions with the senior leadership of the company to provide guidance and status on technical initiatives
Demonstrated expertise with a variety of development frameworks (agile, traditional waterfall etc.)
Demonstrated expertise working with modern cloud technologies and approaches including Software as Service solutions as well as bespoke solutions developed within cloud platform/infrastructure as a service environments

Education Education

Bachelor’s Degree in Value

East Carolina University

Bachelor’s Degree in Value

Skills Skills

Is accountable for the technical development, implementation, testing and delivery for the majority of IT applications and solutions (packaged and internally developed) produced for Xerox. The direct total budget is approximately $70M but has cost accountability approaching $100M. The budget is a composed of internal labor, multiple third party contracts and software contracts
Responsible for a large highly technical team of over application engineers, developers and quality assurance/testing resources. The organization has more than 400 internal employees residing in multiple geographies with the majority in India, UK and US
Successful outcomes are achieved through the development and maintenance of a modern application delivery capability composed of a skilled technical workforce, an appropriate set of implementation processes managed within a well-defined Solution Delivery Life Cycle (SDLC) framework and appropriate development tools and methodologies
The role develops and maintains the strategy for technical implementation and software service development for the corporation. This includes the development and maintenance of technical skills within the organization, the partnership and sourcing strategy for use of external skills/partnership and the establishment of modern approaches to technical delivery. Success depends on their significant experience with traditional development methodologies/languages (C++, Java, Ruby, C# etc.), cloud based approaches to delivery (container based, software defined compute, native Amazon Web Services, Microsoft Azure. Etc.)
Extensive interactions with all other senior IT leaders including the BE/COE organizations, Program/project management, Architecture, Infrastructure and Information Security
Demonstrated expertise working with modern cloud technologies and approaches including Software as Service solutions as well as bespoke solutions developed within cloud platform/infrastructure as a service environments
Balances breadth of awareness of the performance of the delivery teams and organizations with an ability to “dive deep” and address and correct issues that are preventing delivery of successful business outcomes
Failure to meet objectives will result in unnecessary or excessive spend to achieve critical business outcomes, delays to significant hard and soft business benefits and in the extreme case could result in the failure of the corporation to achieve its strategic goals
Demonstrated ability to quickly compose, test and deliver new business capability through agile methods inclusive of DevOPs techniques
Broad technical knowledge spanning the many platforms (Oracle, SAP, SalesForce.com Microsoft, and others) used within the Xerox Application Portfolio

Create a Resume in Minutes

15 VP, Delivery resume templates

Read our complete resume writing guides

Delivery Mgt Pmo-VP Resume Examples & Samples

Data Models & Definitions – to ensure that the data attributes & calculation models used by the RFDAR processes are well defined, documented & can be referenced consistently on an ongoing basis
Data & Models Governance - To ensure that the data attributes & calculation models used by the RFDAR processes are sourced accurately and used in accordance with our governance policy & principles
Data Sourcing - To build and implement data feeds to support various market and regulatory changes, in an agile and consistent manner
Face-off to the Change PMs for the status on data sourcing changes supporting Insight risk engine functionality changes
Face-off with CRO IT for the prioritization and resource allocation for the development of data sourcing changes
Act as a reference point for PMO queries and information and an advocate for best practices in project management
Maintain processes to ensure project management documentation, reports and plans are relevant, accurate and complete
Manage a team of an AVP and 3 ENOs to produce the various MI packages and KPIs for onward presentation to senior stakeholders on various governance and prioritization meetings
Act as a steward for the delivery management JIRA tool, and ensure the strict adoption and maintenance on an on-going basis
Provide assistance to maintain and update the project management framework and disciplines necessary to support a PMO
Develop positive relationships with Internal and external teams to enable the PMO to provide support including facilitation, tracking and reporting on projects, and training
Assist with establishing PMO management plan and implementation of the communication framework
Share lessons learned and best practices across project, building relationships with stakeholders and brokering relationships at all levels
Understand the deliverables of internal and external PMO customers and contribute to success through cooperative and collegial processes

VP, Program Delivery Resume Examples & Samples

Manage a portfolio of key strategic programs that T&P is accountable for delivering and ensuring that scope, schedule, commitments and escalations are being defined and adhered to appropriately
Driving accountability and commitments for overall program delivery across multiple matrixed organizations
Supporting existing communication forums and proactively suggesting & implementing new forums as appropriate
Providing leadership to resources accountable for external team communications and management of executive forums and the portfolio board in Jira
Supporting the Product budget process for T&P and focusing on facilitating alignment between the T&P cross-functional teams to ensure budget goals are well understood and clearly communicated
Supporting the overall Program Delivery team in areas of organizational development & growth, i.e. the Program Management progression matrix that articulates the scope of work, functional expertise requirements and Education and Work Experience expectations of the Program Director 4 through Director 1, Program Delivery roles

Cib-gtb Transformation Delivery & Product Development Lead-VP Resume Examples & Samples

Excellent communication and stakeholder management skills and ability to build strong working relationships at senior management level (Managing Director / Director level)
Experience in independently running projects, setting up governance and managing execution within budget timelines
Thorough understanding of the financial services industry
Knowledge of Global Transaction Banking Securities business
Ability to manage technology budgets and spend
Master’s degree (or higher) preferred

VP, Application Delivery Resume Examples & Samples

Implement business system plans; oversee the teams responsible for the design, planning, development, implementation and support of all enterprise-wide business application systems
Participates in the formulation of the company business system architecture plans, assessing cost and feasibility of system requests and ensuring the plan supports both strategic and near-term needs
Ensure cost-effective design, development, engineering, integration, implementation, testing, and support of all business systems; Ensure initiatives are in alignment with defined business and IT strategies
Oversee the development of corporate standards / architectures for all enterprise-wide business system environments to ensure compatibility and integration within multivendor platforms throughout the enterprise
Collaborate with customers, vendors, industry consultants, and senior company management to define service levels
Lead, influence, and build consensus globally for process performance excellence
Manage global staff, develop objectives, key performance metrics, and monitor performance against defined goals

Assistant VP, Regional Product Delivery Resume Examples & Samples

Drive innovation within the group with creative & cost effective solution meeting customer needs and exceeding customer expectations from channels
Actively define & manage platform development from a features & functionality perspective
Ensure the Customer experience & user experience guidelines and followed in all initiatives
Work with technology teams closely to define & test the platform functionality
Engage product and senior stake holders in the market to ensure the internet / mobile becomes the priority channel for DBS to drive its growth & revenue
Secure budgets with country stakeholders for initiatives
Ensure there are no gaps from Audit, Risk or Control perspective
Drive usage by ensuring the platform is relevant and responsive to customer needs & remains market competitive
Monitor Project budgets and ensure that initiatives remain on track & on budget
Develop team skill sets and motivate the team to delivery high performance
Manage and Control User Acceptance testing and ensure quality delivery

VP, Experience Delivery Resume Examples & Samples

Visit all designated Investor Centers each year to ensure that service and operational performance is achieving desired results
Partner with management team to address performance through coaching and adoption of best practices
Develop Managers in the areas of service, operations, and experience delivery You will have an in depth knowledge of all investor center processes and serve as a strategic advisor to the market to increase their effectiveness and overall performance
Provide leadership support and coordination of Branch Service Managers (BSMs) in their market, developing action plans and tactics to cultivate the BSM role. You will provide regional support for investor center customer experience efforts including loyalty, interaction quality and process improvement
Provide leadership to national efforts to execute the Branch organization’s broader service and experience delivery strategies
10+ years financial services experience, preferably within branch organization and/or phone center
Series 7, 9 and 10 preferred
Ability to think strategically while driving results
Thorough understanding of investor center operating policies and procedures
Strong analytical, interpersonal and problem solving skills
Effectively gather and present information
Balance and prioritize simultaneous projects and assignments
Demonstrated creativity and innovation while solving problems quickly and efficiently
Leadership and influence skills with the ability to affect change
Robust relationship building

VP, Program Delivery Services Resume Examples & Samples

Leading engagements/programs to from initiation to successful completion
Partnering with initiative sponsors and other leaders on program definition
Partnering with key Operations teams and leaders to define program requirements, expected benefits and associated CBA
Engaging in RFP creation and evaluation and development, negotiation, and monitoring of SOWs associated with solution vendors (internal and external)
Owning end-to-end accountability for program delivery
Engaging with leadership to ensure proper expectation setting
Partnering with stakeholders to ensure proper strategy, plan, alignment, integration and visibility
Driving consensus and decision-making with business, IT and executive management
Influencing senior leaders to balance competing priorities
Leading matrixed teams to common solutions
Maintaining visibility on day-to-day activities with project teams and ensuring sufficient communication and face-time with key executive stakeholders
Providing status reporting to internal and external stakeholders on a regular basis
Managing program financials
Leading, coaching, mentoring and managing a team of program/project managers
Mitigating risks and addressing program / project obstacles as needed
15 + years of program management experience
10 + years of IT program management experience
Experience leading multi-million dollar technology programs ($50M minimum and the larger the better)
Proven track record of successfully leading enterprise-scale, complex programs
Demonstrated people leadership and management skills (including direct experience leading, managing and mentoring teams)
Successful track record of delivering programs on scope, on time, on budget, on quality and on benefit
Background with Agile/iterative delivery methodologies
Proven experience interfacing in the cSuite of large organizations
Demonstrated ability to manage the details of programs / projects in order to drive them to fruition (if required)
Ability to absorb a wide breath of information from multiple initiatives
Excellent communication, collaboration, team building and relationship management skills
Ability to communicate technology matters to business partners, senior executives, and strategic partners
Successful in obtaining results in a large corporate, matrixed environment
Proven ability to make and implement tough decisions
Willingness and ability to travel up to 25% of the time, if required
Relevant Bachelor's degree or equivalent experiences
Previous experience working for a Professional Services consulting firm
Experience leading programs in the health care domain
UnitedHealth Group experience
Advanced degree

VP, Information Delivery Resume Examples & Samples

Proven leader with strong business acumen and/or business and IT experience leading the information strategy and execution for a large, global organization
Strategic capabilities as well as hands-on -- comfortable with tactical execution
Experience working in a matrix environment and proven ability to deliver in that type of organization
Deep experience leading business intelligence technology functions with demonstrated growth in leading diverse teams to achieve results
Experience leading global, large scale IT projects / programs with track record of meeting targets for delivery and budget
Record of building high performing global teams with mix of skills including internal staff, consulting, and outsourced partners
Strong account management / customer service skills at all levels of the organization
Excellent communication skills - works effectively with both business users and technical resources in addition to “C level” senior leadership
High level of integrity
Experience in consumer goods / consumer durables industry preferred
Strong financial acumen and understanding of how to build and sell a business case

VP, Software Engineering & Delivery Resume Examples & Samples

Responsible for driving the adoption of best in class, large scale software development and delivery disciplines (BDD/TDD, quality frameworks, DevOps, Agile, continuous integration, performance, release deployment) within our Financial Services systems (Asset Management, Retirement, Brokerage, Business Process Management)
Bachelor's degree in computer science or other relevant engineering field
10+ years leading software development / delivery teams and organizations
Inspires, mentors and encourages
Regularly assess team for required skills, responsibilities and performance against defined goals
Leads by example
Technically competent in modern frameworks and approaches (e.g. SOA, web, security)
Ability to manage scope
Success working in diverse work environment
Ability to transform practices while maintaining high quality and meeting client expectations
Financial Services experience within Asset Management, Brokerage, Retirement, and Sub Accounting industries is a plus

Intelligent Solutions Rapid Delivery Team-VP Technical BA Resume Examples & Samples

Serve as Project Manager on business product development and application development projects
Lead projects in a predictable manner from inception to implementation, ensuring documented change controls and tollgates are in place
Support project estimating activity, gathering impacts and efforts across multiple build and infrastructure teams
Develop project plans and define project purpose, clear roles, tasks, milestones, and measures of success
Create BRD’s, diagram and other project artifacts and documentation
Define and document project risks, mitigation plans and appropriate project governance
Responsible for maintenance and delivery of standard artifacts in SharePoint, detailed project plan(s) in MS Project, and status reporting in Clarity PPM. Adhere to standards, tools, process and culture as defined by the PMO to ensure best in class approach to project delivery
Monitor projects on an ongoing basis, evaluating progress and quality, managing risks / issues, and taking corrective action as necessary
Provide a communications hub for the projects
BA/BS or equivalent experience
3-5 years minimum in project management discipline, preferably in the financial services industry; exposure to projects using Big Data technologies a strong plus
Strong Project Management skills, including development and maintenance of detailed plan in Microsoft Project. Traditional waterfall methodology
Scrum certification preferred with experience in Agile methodologies (Scrum, XP, Kanban)
Ability to use Clarity PPM tool for project accounting, resource planning and status reporting
Strong presentation skills and excellent communication - both written and verbal
Excellent relationship building at all levels and a strong team player; ability to quickly broker solutions and resolve conflict situations
Comfortable in a highly process-focused environment
Ability to work under pressure, multi task and manage competing priorities
Excellent problem solving skills and partnership (enabling a ‘one team’ culture and positive working environment)

VP, Upscale Commercial Delivery Resume Examples & Samples

Ensure that commercial leaders consult with key managerial groups and applicable personnel to identify hotel issues and concerns for all hotels and company brands. Assess the current deployment of the sales and revenue management organization and its focus, and develop tactical project plans to ensure the successful deployment of revenue maximization strategies, with the overall goals of maximizing enterprise value of the organization within the local market, and increasing contribution to profit. Monitor and identify strategic changes to be made to existing tactical and strategic plans, and provide finalized information and leadership to the subordinate sales staff and/or hotel management staff at individual properties regarding the development and implementation of sales and revenue management plans, which will be used to maximize hotel profit
Ensure the commercial leaders create and develop hotel revenue management, sales and marketing plans and objectives, which maximize enterprise value while maintaining brand identity and standards. Evaluate and report programs’ progress; and ensure that all programs are in line with Company standards. Communicate newly designed programs to staff for rollout in hotels. Identify operational problems which impact the effectiveness of marketing activities and overall hotel sales performance; and facilitate the successful creation of local and regional marketing campaigns tied to National Marketing efforts that drive measurable, incremental occupancy. Evaluate and track revenue performance of hotels in the geographic portfolio vs. their performance targets. Work to continuously improve IHG sales and revenue management processes that drive performance and build an environment to support a stronger revenue delivery culture and a stronger brand culture for each of the Company’s brands
Operates with a commercial acumen that enables all stakeholders to quickly adopt strategic direction, ways of working and support of proposed plans for successful delivery
Develops business, leisure and channel strategies to meet and exceed sales growth targets across the managed business. Leads the implementation of initiatives to maximize hotel leverage of IHG revenue tools
Direct initiatives for cooperative and streamlined sales strategies to target specific segments or key accounts within the market locally, regionally and nationally, regardless of brand affiliation. Drive backyard sales accountability for franchised/value partner and company managed properties. Streamline processes for better coordination of account penetration efforts and cross-selling, and appropriately share system funded resources across franchise/value Partner and company managed estates. Develop programs to increase sharing of best practices across the Company’s brands
Identify and assess additional training needs based on data gathered from on-site Sales and Marketing SRDT’s designed to measure sales and marketing efficiencies. Recommend levels of training and/or training companies. Plan, organize, and conduct regional sales management and training workshops for hotel sales personnel
Plan, organize, control and lead subordinate functions within established budgetary and staffing plans; establish goals, performance standards, and operating procedures for assigned functions. Participate in creation of department staffing and capital budgets
Coach and develop team members; hire, fire, assess, discipline, document performance, recommend salary and classification changes
Act as an advisor to subordinate staff to help meet established schedules and/or resolve operational problems
Enabling commercial team to represent the sales, revenue and marketing needs of the region, while also training and communicating to hotels around best marketing and distribution practice
Lead hotel level education on direct sales, digital and loyalty marketing including best practices, industry trends, and strategic tradeoffs in addition to enforcement of IHG sales & marketing standards (digital standards, adherence to national sales contracts, consumer marketing standards, etc.)
Ensure adoption and penetration of IHG strategic tools and programs (IHG Way of Sales, leverage , IHG Voice, IHG GRR, IHG Rewards Club) within assigned hotel estate
Create quarterly marketing plan and calendars leveraging IHG predictive revenue management tools (PDI) and guest and digital campaign strategies
Lead integration and prioritization of overall market needs balancing go-to-market resources
Provide input into development of overall Americas Commercial market strategies ensuring regional needs are met
Lead performance focused educational sessions as commercial expert at GM conference, executive forums, Revenue, Sales and Marketing meetings and regional workshops
Follow strategic direction from Americas Digital & Loyalty COEs includes supporting company book direct strategy by deploying digital strategies and tactics to shift from OTAs
12+ years progressive revenue, sales and marketing-related work experience, including development and execution of strategic and tactical sales and revenue programs in a regional or multi-hotel corporate setting or similar, with experience in management of multiple hotel brands/products. Experience leading commercial efforts for upscale hotel portfolios is required. Demonstrated proficiency in multiple disciplines/technologies/processes related to the position as well as 7 to 10 years managing teams and/or significant complex projects
Demonstrated knowledge of revenue management, marketing and sales principles and ability to develop, implement and monitor related programs. Demonstrated experience developing strategy for properties in various market situations, as well as leading new team development and maintaining markets
Demonstrated knowledge and understanding of the various markets, consumer marketing trends, distribution platforms, revenue management and sales enablement, related economic and business factors, and hotel operations
Demonstrated experience with industry and market trends as they relate to revenue opportunities, and demonstrated ability to develop programs to effectively drive revenue in specific local markets
Demonstrated experience in brand marketing and implementation of brand marketing programs
Demonstrated understanding of sales incentive systems and performance metrics
Demonstrated understanding of effective sales processes, including demonstrated closing ability, ability to motivate a sales staff, and ability to develop a successful revenue management, sales and marketing organization
Demonstrated knowledge of hotel operations, training principles and procedures and hotel systems (i.e., central reservations, sales & catering tools, distribution channels, etc.)
Demonstrated effective verbal and written communication skills for the purpose of providing technical and legal information to clients, vendors, senior management and staff. Demonstrated ability to communicate program details (presentation, analysis) to present a persuasive argument or effectively negotiate a position
Demonstrated project management experience in organizing, planning and executing large-scale projects from conception through implementation

Delivery Mgt Pmo-VP Resume Examples & Samples

Graduate or Post-Graduate in Finance/Economics/Sciences
Any formal project management education like PMP, Prince2, CAPM, P30
At least 10 years of work experience in a financial institution as a PMO with good communication and Stakeholder management Skills
Experienced user of MS Project and MS Office toolset (Word, Excel, MS Access and PowerPoint)
Strong relationship building and interpersonal skills
Proven PMO/Project Analyst or Coordinator experience and knowledge of project management
Understanding of the principles and frameworks of successful project management from a support perspective
Proven experience in providing service to internal stakeholders to achieve successful project outcomes
Understanding of project delivery and acceptance processes within a fast-paced business environment
Demonstrated capability for problem solving, decision making, sound judgment, assertiveness
Excellent oral and written communication skills as well as excellent presentation skills with ability to conduct presentations comfortably

Cb-development & Delivery Senior Mgr-VP-bangalore Resume Examples & Samples

This is a Solution Design role requiring a techno-functional background
Cumulative experience ranging 10-15 years in the Data Integration/ Data Stewardship/ Master Data Management/ Content Management/ CRM/ Big Data/ Automation/ Knowledge Management professions and streams will be helpful
Experience in Data and Information Solutioning will be a huge plus
Prior delivery experience in the areas of Sales/Business/Management reporting or equivalent is important
Conceptualizing solutions along with delivery models, ability to deliberate between and recommend options
(Important/ helpful to know) Key technical competencies
Experience working in BFSI for a GIC or Captive will be considered favorably
Experience working in a start-up and demonstrated fast progression will be looked upon desirably
Experience working on Corporate Strategy and similar environment will be considered favorably
High on general knowledge and an interest in staying tuned with global events & developments
Ability to understand objectives/ motivations of very senior constituents and prepare presentations for the appropriate audience
Curious, energetic and highly proactive in nature and always focusing on opportunity arising from situations
“No excuses” culture and mindset as a belief system
Ability to consider multiple dimensions of an issue
Taking responsibility of people/ team around you and be a helping hand in grooming people to develop
Willingness to believe in oneself and assess situations as well as take risks when called for

VP Enterprise Program Delivery Resume Examples & Samples

12-15 years of experience in an IT leadership role, managing a multi-faceted technical/functional area in the delivery of IT projects and enhancements
Minimum of 8 years of managerial experience with significant experience running large projects
Must have demonstrated success in an executive leadership role
Entertainment industry experience is strongly desired
Previous experience working across organizational lines to achieve creative solutions
Know of enterprise system software solutions and the integration of business process design to final solution determination
Management of IT budgets exceeding $5 million for a single large project excluding hardware/infrastructure costs
In-depth knowledge of all phases of system development lifecycle, including production support
Senior level project management skills (e.g., ability to manage single large, complex project and/or multiple concurrent interrelated projects)
Ability to effectively manage large teams (30-40)
Ability to effectively communicate both verbally and in writing to all levels of management and staff
Ability to staff, motivate and develop a highly productive and effective workforce
Ability to work successfully across organizational lines and influence outcomes
Strong analytical skills, including the ability to grasp the "big picture"
Must have competence in preparing presentation quality documents and executive level summaries
BS required. MS/MBA preferred

VP Digital Portfolio & Delivery Resume Examples & Samples

Provide expertise and drive execution in partnership with digital leadership for multiple portfolios, containing numerous product roadmaps
Responsible for managing and communicating UHC digital team P&L with leadership
Partner and influence Optum, Rally and other key vendors to ensure high - level product milestones and / or technical dependencies are identified, addressed and communicated with product leads and senior leadership
Continuously evolve and increase the maturity of UHC’s digital capabilities including processes, tools and talent and evangelizing and implementing best practices
Evaluate and communicate overall delivery performance and output
Provide expertise to lines of business and product owners in building business cases for large investments
Lead, manage and mentor team of portfolio managers
Stay current with industry methods of SDLC and PMM in order to enhance organizational delivery results
8+ years of technology leadership experience, digital preferred
8+ years of Digital program / portfolio management
5 + years of demonstrated success building / leading product organizations and delivered successful consumer-centric experiences
Successful record of managing a large P&L
Experience working with multi - disciplinary teams comprising data scientists, product managers, project managers, marketers and engineering
Track record of successful collaboration with business executives on delivering strategy
Demonstrated success in leveraging technology to meet business objectives
Experience managing agile teams
Outstanding communication / storytelling skills
Results - oriented individual with strong influencing, problem solving and negotiation skills
Ability to build the right team, focus people and model / demand integrity
ROI / TCO Modeling
Social & Mobile Platforms
Digital Product Management
User Research, Design and Creative
Front - end development
Content Marketing
Digital Marketing Applications
Digital Commerce
Advertising Networks
Tech Selection and Lifecycle Management
DevOps & Web Mechanics
Marketing Technology Operations
Physical Computing Technologies
Enterprise Architecture

VP, Customer Experience Delivery Resume Examples & Samples

Thoroughly understanding the experience--its benefits, requirements, and challenges
Identifying the stakeholders, procedures, policies, and processes that will impact the delivery of the experience
Developing a plan to meet the needs of the stakeholders
Providing feedback to experience designers to ensure the new customer experience is meeting the needs
Executing the plan to deliver the customer experience efficiently and most effectively for customers and Comcast
Ability to think through an entire customer experience, including the functional, process, and policy implications
A go-to-market mindset that is focused on delivering a new customer experience in an immediate timeframe
A deep understanding of what is possible with today's technology and products and what is coming down the line
Persuasive story-telling capabilities to enlist support for initiatives, drive home importance, and ignite enthusiasm to execute
Creativity to identify strategies and tactics to encourage headquarter, field, partner, and customer buy-in
Ability to match initiatives to important measures and set clear expectations of the impact of each initiative
Partner with development, operational, field, and business teams
Work collaboratively with other CX teams, including strategy, analytics, and process design
Advocate for customers and the experiences being developed
Partner with CX leaders to provide clear and compelling communications to company leadership

VP Delivery & Implementation ITO / BPO Resume Examples & Samples

Responsible for the implementation
Maintain all SLA
Responsible for meeting financial targets
BPO and ITO implementation and delivery management
Client relationship building
Organize and lead IT Outsourcing (ITO) and Business Process Outsourcing (BPO) delivery teams across transition, implementation, and operations
Lead, monitor, control, and report on client delivery across transition, implementation, and operations
Build and expand client connections to foster long-term relationships and help identify opportunities for continued expansion of client work
7+ years of experience designing and delivering complex Business Process Outsourcing (BPO), and Information Technology Outsourcing (ITO) solutions in a healthcare payer environment
7+ years of experience working with IT and BPO (ITO / BPO) functions in either a consulting, account management, implementation or similar client interacting role
5+ years of experience in an external client-facing role providing solution and delivery
5+ years of experience working in a large organization in a matrixes environment
Experience working in an at least one or more of the following methodologies: Agile, Waterfall, IRAAD, SDLC
Strategic vision to clearly understand and identify new opportunities to expand on existing relationships
Ability to travel up to 75% - Travel is typically out on Monday and back late Thursday night, with work out of home office on non-travel days
Bachelor's degree or higher
Implemented a core admin ITO / BPO system
PMI certified Project Management Professional
Operations experience with core administrative platforms, i.e. Facet, QNXT, Health Edge, etc

Aladdin Risk for Wealth Management Analytics & Product Delivery VP Resume Examples & Samples

Function as the internal representative for clients by driving alignment between ARWM offering and client analytic needs
Develop a strong relationship with client Home Office professionals to help them meet their risk and analytic needs
Be the primary point of contact for all Analytics and Data related client inquiries
Actively manage product scope including having ownership of the client user experience and drive adoption of the Aladdin tools
Assist in the daily production of Aladdin tools and analytics including the day to day quality control process, management of analytic issues and delivery of ad-hoc analysis
Participate in prospective client pitches and be the best representative for the ARWM platform
Play an integral role in the Business Process Redesign sessions during implementation
Education: four-year degree in a business or technical discipline
Technical: five to ten years of broad technical and/or financial services experience
Strong project management and coordination skills
Strong problem solving/analytical thinking
Superior communication and presentation skills, with the ability to convey complex concepts simply and clearly to clients
Strong computer skills and an aptitude for learning new systems
Enjoys a fast-paced, high-intensity environment; able to manage multiple priorities

VP Data Controls & Quality Framework Delivery Resume Examples & Samples

Establish the strategic vision and tactical plan for driving effective data control/quality framework delivery
Define comprehensive Data Control and Quality Framework strategy to include scope, purpose, business case, financial analysis, integration with other key programs
Establish, launch and execute tactical plan based on priority order to drive data controls and quality framework agenda and desired outcomes
Facilitate and lead cross-org teams involving OT, Business, others
Engaging key stakeholders on Controls and Quality Requirements - Data Science, Product Owner, Business Users
Define service levels and commitments (cycle time, quality, cost) for all key data controls/quality activities
Establish and lead the cross-organizational data controls and quality governance committee
Work directly with the OBDP Business Product Ownership on establishing the sufficient level of controls at an affordable cost
Define the measures, metrics and performance / outcome reporting to size data controls and quality opportunities and report/monitor tangible/measurable benefits
Ensure data controls and quality activities factor in quality, performance and scalability
Take a practical, pragmatic and results oriented approach to targeting and executing data controls and quality agenda
Manage related budgets, drive cost control measures, seek out efficiencies, and improve technological capabilities in support of Optum business activities
Recruit, supervise, develop, and coach staff. Provide leadership and mentorship to direct as well as matrixed team members - leverage resources and ensure optimal utilization of resources
Strong executive presence and demonstrated ability to influence senior leadership
Track record of success leading through influence (vs. direct authority)
Actively support and drive UHGs United Culture program
Visualize, frame and drive potential commercial offering
Self-directed approach with positive attitude
Leading and embracing change
Effectively deal with moderate levels of ambiguity - can shift gears comfortably and handle risk and uncertainty
Undergraduate degree or equivalent experience
10+ years leadership experience in Technology, Operations and/or Finance
8+ years of experience in one or more aspects of information technology operations, development or other IT areas
5+ years hands-on working with Data Controls and Quality tools/technology
5+ years of experience specifically in planning, business case development, return-on-investment analysis
2+ years Program Management experience
Prior experience managing director-level direct/indirect reports in a cross matrixed or virtual environment
Ability to engage and relay concepts and details with Executives
Able to champion recommendations in front of executive management with effective formal presentation and facilitation skills
Available locations: Minnetonka, MN (most preferred); Boston, MA; Rocky Hill, CT; Raleigh, NC - if you do NOT live in one of these locations, but are willing to relocate, relocation assistance maybe available for the selected candidate
Graduate Degree - MBA or advanced Technical degree
Big Data experience - Hadoop and other
Previous UnitedHealth Group management experience
Extensive ITIL experience
Software and Services management experience
Business Analysis experience
Big 4 and/or Professional Services consulting experience

VP, Performance Delivery Resume Examples & Samples

Comfortable with complexity, ambiguity, and managing change. Self-motivated
Organizational Design and Analytics
Ability to motivate, lead, and influence others with limited organizational authority
Strong ability to align and translate complex business needs into process and potentially technology alternatives
Complex Business Case development for large scale technology and non-technology improvement projects
Strong ownership and accountability to deliver results

VP, Product Development & Service Delivery Resume Examples & Samples

Liaise with customer contacts and building relationships
Ensure service requirements are delivered nationally by ensuring robust processes and infrastructure is in place
Play a significant role in long-term planning, including initiatives geared toward growing operational excellence
Create and support enhanced management reporting, information flow, business process and organizational planning
Supporting local teams and third parties to achieve customer's expectations
Ensuring regular updates and initiatives are communicated internally as well as externally
Adding value by undertaking audits / surveys
Maintaining company documentation
Understand and maintain working knowledge of competition, industry practices and general business rules that affect Cash360-related operations
Bachelor's degree in Business, Marketing, Accounting or a similar major
Minimum of 7 years of experience in a leadership role involving the delivery of B2B services to large multi-location customers
Prior successful account management experience with large business accounts
Prior experience of the cash solutions market place
Work history to include demonstration of
Sales Engineer (Boca Raton, FL)

Associate VP-operations Delivery Resume Examples & Samples

BE./B.Tech, preferably in CSE, from a reputed institute
12-15 years of relevant experience in a leading global organization capturing growth from hands-on role to leadership role
12+ years proven track record of effective leadership of software development, integration, and support of enterprise class business applications
5+ years of experience managing complex technical engagements and team sizes ranging from 50-75 resources including analyst, developers, and QA functions
5+ years of leading multiple software product development teams using Agile methodology
Advanced knowledge at a leadership level of Microsoft technologies including .NET Architecture, (C#, ADO.NET), RESTful services, SQL Server (stored procedures, TSQL, schema design), and Microsoft Business Applications customization and integration (e.g., Outlook, Word, Excel) including customization via Add-ins and VSTO and PIA primary interop assemblies)
Advanced understanding (leadership level) of N-tier architecture and corresponding layered design, familiarity and implementation of industry-standard algorithms and design patterns
Advanced knowledge at a leadership level of non-functional testing (i.e. security, performance, scalability) and operational readiness (backup, recovery, operations)
Adept at software design (e.g., identification of key drivers, quantitative and qualitative trade off analysis, solution selection)
Advanced understanding of end-to-end product development lifecycle techniques with a strong focus on quality, object-oriented analysis, design patterns, techniques and principles
Strong Program / Project management experience with deep knowledge of project methodologies and System support functions such as change management, error reporting and solution prioritization, etc
Understands IT Management fundamentals including management concepts, IT methods and tools, architecture, business IT strategy, technology strategy, organization structures, people and skills, sourcing strategies, finance and supporting systems
In-depth knowledge of portfolio, businesses, functions and all relevant stakeholders to successfully drive decisions and recommendations regarding the product portfolio
Strong people orientation including strength based development, coaching and grooming the next layer of managers and future leaders
Adept at leveraging and implementing key code metrics (e.g., code coverage and complexity analysis)
Strong client and stakeholder management experience

VP, Delivery Transformation Resume Examples & Samples

Scaled Agile Framework (SAFe)
Integrated Test Environment
Product Management / Product Owner
Lead the enterprise transformation (DT 2.0) to focus on complex E2E Marketplace Product Launches through scaled agile (SAFe), Integrated Test Environment(s) and Product Management
Deploy scaled agile (SAFe) across E2E product launch teams through horizontal integration (Agile Release Train), including specialized consulting/coaching to ensure success
Translate the core vision of DT 2.0 into compelling communication, engagement, change management and execution strategies
Transform the E2E delivery model to be product centric, focused on delivering speed to market and customer focused innovation through products and capabilities
Create the DT 2.0 SAFe Playbook to be used across the enterprise, outlining key processes, tools, best practices and automation
Define key milestones, KPI’s and outcome metrics to measure progress for the enterprise
Deliver the ability to demo a fully integrated E2E Product / Capability at the end of every sprint
Lead the organizational best practice to deliver a fully integrated “potentially shippable” E2E Product release within a Program Increment (PI)
Ensure governance and key linkages with Unit CIO’s, Enterprise PMO, Tech Finance and Product Managers
Integrate DevOps as a key element for DT 2.0
The gravitas to serve as an enterprise level Change Agent with a proven track record of implementing transformational change across a global, matrixed organization
Strong working relationships and proven ability to influence and drive change across Unit CIO teams
Hands-on software based product development experience in an agile context (engineering or product management role)
Outcome focused, execution oriented and collaborative, with a leadership style that fosters partnership, teamwork and operational excellence
Resilient and persistent leader that can deal with setbacks and organizational politics while “staying the course”
Practitioner level knowledge and experience with agile, scrum, SAFe and Program Increments (PI)
Agile and SAFe experience in large scale, high volume transactional and analytical application environments
In addition to being a seasoned leader, the successful candidate will be a strategic and transformational thinker with the ability to inspire confidence from Technology leaders, business partners and internal stakeholders
Demonstrated influencing, communication and collaboration skills across Technology and the Business, and at all levels of management
Proven people leader with an established track record in building high performing teams by attracting, identifying and retaining top talent
Experience building enterprise level data analytics tools, centralized reporting functionality and expense management as part of broader DT PMO

VP Delivery Services & Implementation Resume Examples & Samples

Manage Highmark enterprise (Health, National Account, Dental, Vision and Stop Loss) business relationship with MNBCBS, future ASP partners and related critical decisioning, problem resolution, escalation and communications through a complex two-party governance model that ensures appropriate segregation of each company’s management, business intelligence, privacy, trade secrets, etc., while also achieving timely and appropriate decisioning to meet aggressive timeframes without compromising agreed upon guiding principles
Oversee and provide direction on all aspects of the book-of-business migration of ASP -branded and unbranded business, processing and employees to Highmark’s end-to-end core processing systems, business and workflow. Coordinate with the Highmark Health Solutions on delivery for desired business process and technical outcomes
Coordinate, monitor, drive an liaise with other Highmark and ASP partner functions and related external constituents
The prioritization and delivery of all necessary functionality to implement client on the Highmark platform
All planning of Migration and Conversion activities
Ongoing request for service process for client within the SO Delivery Framework
Migration change management process from a Highmark perspective
Coordinate with internal and external legal, finance, audit, IT, business, operations, regulatory, compliance, privacy, and other units as necessary for contract related tasks
Participate in governance forums and provide guidance and contractual, commercial issues
Monitor program level issues across governance forums
Proactively follow-up on open action items related to program level issues
Collaboratively work with other functions to ensure timely handling of all contractual issues, disputes, escalations etc
Coordinate with other functions to actively manage identified contract risks
Manage internal communication pertain to other units, CXO’s, etc
Coordinate with HHS and manage Balance Scorecard and SLA process for all relationship components as it relates to Highmark Inc
Manage overall business case
Monitor performance to ensure business case objectives are achieved and risks are managed aggressively
Identify business case variances and report / escalate, as appropriate
Develop and implement remediation / improvement activities
Optimize value from the contract
Direct ongoing Contract Administration and oversight of in-scope contracts and agreements
Participate in key client contract definition, negotiation, and finalization activities
Assist in defining amendments and additional SOWs
Ensure business owners review all financial / commercial terms in contract change requests and ensure compliance with Highmark business strategy
Manage execution and implementation of amendments, additions, deletions to all contract documents
Manage contract review, approval and contract signature process
Ensure appropriate auditing, updating and achieving of contracts and agreements
Serve as credible knowledge originator for business and relationship matters that are particularly important to any ASP partners and the client in their market and other national markets including but not limited to
Competitive landscape for health insurers, TPA’s, dental, vision and stop/loss competitors of client
Provider landscape and product tendencies of the relevant markets
Develop external relationships with key client stakeholders such as board members, government representatives, local business leaders and cultural emissaries, vendor partners, etc
Effectively manages and controls expenses, setting and monitoring performance to budget, maximizing profitability while minimizing expense, and meeting / exceeding profit & loss targets. Stays abreast of emerging technologies and industry trends and applies appropriately
Significant experience in contract and commercial management – i.e. development, execution and management of strategic client contracts, business cases, scenario planning / modeling and financial / commercial risk analysis
Health plan business operations or P/L experience to pursue and develop strategies and anticipate client business needs
Possess and understanding of internal and external market dynamics to develop value-added solutions for client and its customers and other market stakeholders
Ability to manage through ambiguity and a matrixed environment
Excellent C-level relationship building and relationship management skills
Excellent communication and presentation skills (both oral and written)

VP, Digital Delivery Resume Examples & Samples

Develop and implement a cohesive and compelling vision for Patelco’s overall digital delivery, while capitalizing upon current technologies to help the credit union meet member, employee, financial, and operational goals
Serve as the in-house expert for digital strategy. Lead, create, and manage a process for evaluating and optimizing digital channel effectiveness working closely with Marketing and IT to identify new opportunities and use insights to drive new organizational digital developments
Work with relevant stakeholders to develop best-in-class channel strategies and plans to meet business objectives and deliver tangible benefits in terms of digital participation
Understand and model our desired member service delivery journey within our digital channels
Work with relevant stakeholders to identify and drive forward new business opportunities across new and existing channels and identify channel strategies and projects to grow new member acquisition and retention
Promote the adoption and utilization of Patelco’s digital banking services and realize the opportunities we have to engage members with digital solutions to reduce their dependency on traditional banking channels
Collaborate with the Marketing team to implement effective paid and organic media strategies and develop an effective content marketing strategy that optimizes purchase paths and drives increased leads
Prioritize and plan potentially conflicting demands from various areas of the business in order to create a single consolidated and effective digital roadmap to ensure all business requirements are clear and can be delivered
Collaborate with our IT team to identify and implement high-performing, friction-free digital banking solutions that empower our members to conduct business simply, easily, and securely
Use data to analyze member interaction activities and trends, and develop plans to meet changing member needs effectively within our digital channels
Prepare and manage the digital delivery budget and overall business and financial performance, recognizing when changes need to occur in order to maximize the value that the digital channel can bring to our members’ experiences and the organization's financial outcome
Visit branches and our Member Call Center on a regular basis to develop relationships within our traditional delivery channels and to develop and communicate solutions to generate a strong migration toward the digital channel for core banking and account activities
Monitor and measure key website and digital channel performance metrics and apply learnings to enhance results
Gather, analyze, and act on member feedback regarding the service and products delivered through the digital channel, and partner with leaders and employees across the organization to address issues and make improvements
Develop strong working relationships with leaders and employees in business lines to ensure that a positive and effective culture is created between member facing and administrative areas
Stay updated on emerging technologies, service and operational trends, and focus on the long-term direction of our digital channels
Comply with all Company and regulatory policies, BSA, OFAC etc
10+ years of successful, progressive digital delivery experience within a financial services environment
5+ year experience in leading, coaching, and developing employees
Deep understanding of / and enthusiasm for web technologies, digital trends and innovation is essential
Broad awareness of current and historical industry trends to identify new opportunities to help grow digital channels
Have an in-depth understanding of established and emerging digital and social community platforms
Have thorough knowledge of digital channel performance metrics, listening tools, and methodologies
Excellent stakeholder management with experience and ability to influence decisions at all levels
Strong agency/vendor management experience driving needed results under tight deadlines
Experience shaping digital service portfolio and developing channel strategies that deliver significant business benefits
Have in-depth experience working with and establishing processes and protocols for a Content Management System
Highly organized, focused and committed to delivering outcomes
Demonstrate strong leadership skills with a professional attitude and the ability to handle difficult situations effectively
Strong understanding of the business with the ability to perform analysis and function in a goal-oriented, outcome-based atmosphere
High degree of energy, drive, and enthusiasm
Solid analytical and numerical skills are required, and must be applied in order to understand the viability of any particular project or initiative
Sound time management skills, ensuring that work is produced to agreed deadlines and high standard
Able to work under pressure and within tight deadlines on several initiatives simultaneously
Computer proficiency with MS Office Product Suite
Strong communication and presentation skills, with a positive persuasive manner, capable of bringing others along with them
Professionalism, initiative, resourcefulness, self-starter, independent and collaborative
In-depth knowledge of applicable laws and regulations regarding digital delivery processes and procedures

Performance Delivery VP Practice Lead Resume Examples & Samples

Identifying and recommending opportunities for our business partners
Qualifying incoming demand
Leading staffing discussions
Assures quality of our associate and Practice deliverables
Provides support in the escalation chain, if needed
Performs portfolio communication
Advanced knowledge and proven business application of Six Sigma, Transactional Lean, Quality Management, and management routines
Advanced capabilities in operational model design
Strong executive communication skills (verbal/written) and ability to work across the organization and interact/influence/negotiate effectively at all levels of management and peers through both personal interactions as well as the creation and delivery of effective presentations
Extensive experience with analysis tools and development methodologies (measurement systems, business redesign, service models, financial models, data flow diagrams, work & process flow diagrams)
Ability to quickly adapt and learn new functional areas and products
Business Strategy Development and Multi-Year Planning
Advanced computer skills, high proficiency with Excel and PowerPoint. Visio knowledge is a plus
Demonstrated problem-solving expertise

Group Audit Audit Delivery Helpdesk VP Resume Examples & Samples

Perform mandatory editorial reviews of all Critical/Unsatisfactory reports (which is done today by the Office of the Global Head of GA) and provide report writing advice for other reports in line with guidance provided by the Staff Development function
Active interaction and partnership with the Methodology, QA and Staff Development teams to ensure all queries are answered in line with current methodology and all guidance is consistent
All Helpdesk staff will be actively involved in the GA Continuous Improvement Program to further enhance the framework for an effective internal audit function
Proactively take ownership for their career management and work to create and reinforce an environment where people management and development is a key priority and personally demonstrate commitment to their immediate team and the wider Function
Provide help and support for new employees to facilitate early integration and assimilation of the new environment
A proven track record of operating in an audit delivery role and is now seeking to apply these skills to provide pragmatic and real time guidance on the practical implementation of the GA Methodology and respond to all other audit execution queries
Excellent working knowledge of auditing standards and concepts including the current GA Methodology. In addition the candidate will have a good working knowledge of the Strategic Initiative and prior involvement in Methodology initiatives within the function
The requisite skill to edit reports and provide guidance on audit report writing, in line with the GA report writing training and be able to demonstrate experience in this regard
Experience of multitasking, prioritizing and being responsive to ad-hoc requests. He/she will need to demonstrate self-motivation and innovation, be able to work flexibly and effectively as part of a team as well as the ability to interact effectively with all levels of the GA Function
Excellent communication skills, communicating with clarity, both orally and in writing, in a logical order and structured approach
Confidence, drive and enthusiasm with strong strategic / analytical thinking
A positive attitude with the capacity to develop and drive positive change
Independent in judgment, strongly self-motivated with the ability to challenge and be challenged whilst maintaining the highest levels of professionalism
Excellent relationship management, analytical, problem solving and influencing skills
Ability to work in a fast-paced business environment

VP, Applications Delivery Resume Examples & Samples

Responsible for managing the planning and development of programming activities, applications systems, and requirements standards for multiple teams
Directs managers and related personnel to ensure the development and implementation of systems applications programs are on time and within budgets
Develops strategic short- and long-term applications systems plans that are consistent with the needs and priorities of the business
Bachelor's degree and a minimum 10 years related work experience required
5 years experience managing a large team required

VP, PCI Technical Service Delivery Resume Examples & Samples

Develop and manage strategic solution roadmap/plans to support existing payments business as well as new payment processing growth opportunities across Industry Business Groups
Determine strategies by conducting needs assessments, performance reviews, capacity planning, and cost benefit analysis
Develop, define and execute project plans, schedules, budgets and deliverables
Determine, present and gain approval from senior management on the scope and priority of current and future projects
Maintain and improve operations by monitoring performance, identifying and resolving problems
Participate in the development of cost center budgets, operational plans, and capital expenditures
Lead vendor bidding and evaluate, negotiate, develop and manage vendor relationships
Ensure the delivery team performs to the clients’ expectations and resolve/report any issues
Drive the business to increase profits

VP-service Delivery Resume Examples & Samples

Solutions Design & Customer Implementation for new customers and ongoing Product Deployment & Support
Infrastructure Transformation Program – from the perspective of our customers
Enabling functions such as Business and Performance Information & Analytics, Learning & Development, Customer Experience, WorkForce Management, Service Excellence, Crisis Management & Business Continuity Planning and Project Management/ Process Engineering
Program Delivery teams working on delivering our biggest transformational programs which are focused on increasing customer satisfaction, greater efficiency and increased supplier revenue
10+ years of senior leader experience managing large, complex customer facing organizations or operations
Travel sector experience is desirable but not essential
Ability to work in an ambiguous and fluid environment and to lead as a coach rather than adopting a traditional command and control leadership style
Ability to communicate and engage with large teams in a heavy virtual environment
Track record of delivering complex global change management projects
Knowledge of sales, client management and preferred supplier functions
Strong relationship and influencing skills – the ability to partner in particular with operational colleagues and commercial/sales teams
Proven track record of driving outstanding operational outcomes

VP, Digital Delivery Resume Examples & Samples

Creates and defines organizational blue print of 100+ FTEs, facilitating individual role clarification
Leads the Delivery leadership team to increase the efficiency, effectiveness, and organization of our development timeline using agile methodologies. Presides over all Digital operations
Operationalize processes and determine where new development is required versus implementing packaged solutions
Defines and executes a high level product roadmap, normalizing release cycles that aligns with the enterprise business
Leads cross-functional project teams, promotes change in culture and business systems
Responsible for supervisory activities including selection, training, evaluation, retention, and dismissal
Measure team effectiveness with goal setting and progress management, performance reviews, and regular informal feedback
Serves as a liaison with other organization components; establishes and maintains the working rapport necessary to develop cooperation and effectively integrate area services into the company’s overall business
Develops and recommends new technology to rationalize the enterprise application suite to improve functionality, eliminate redundancies, and reduce cost
Drives appropriate research, analysis and benchmarking to determine best in class products, with continuous improvement
Facilitates plan/prioritization changes to accommodate new information, competitive intelligence, regulatory change, or financial needs
Oversee the deployment of Digital standards spanning across applications, infrastructure, UI and UX
Ensure compliance with corporate policies and standards aimed at maximizing effectiveness and minimizing costs related to the acquisition, implementation and operation of systems
Sets Digital delivery budget and manages to this budget
Work with audit teams to ensure appropriate security and governance measures
Leads negotiation and contracting with 3rd parties
Project and program management experience within a high velocity organization
Technology Leadership skills – web, mobile, cloud and enterprise
10 years of senior management experience
Extreme attention to detail and excellent organization skills
Strong communication skills and the ability to work with multiple stakeholders to prioritize tasks and projects effectively
Proven track record of leading and developing large teams
Proven record of a bias toward action and achieving ambitious goals
Passion for making an impact in the digital world

VP, Application Development & Delivery Resume Examples & Samples

Is accountable for the technical development, implementation, testing and delivery for the majority of IT applications and solutions (packaged and internally developed) produced for Xerox. The direct total budget is approximately $70M but has cost accountability approaching $100M. The budget is a composed of internal labor, multiple third party contracts and software contracts
Responsible for a large highly technical team of over application engineers, developers and quality assurance/testing resources. The organization has more than 400 internal employees residing in multiple geographies with the majority in India, UK and US
This role is required to achieve outstanding quality, delivery performance (speed), and costs to achieve for all technical projects/development activities
Successful outcomes are achieved through the development and maintenance of a modern application delivery capability composed of a skilled technical workforce, an appropriate set of implementation processes managed within a well-defined Solution Delivery Life Cycle (SDLC) framework and appropriate development tools and methodologies
The role must have broad and deep technical expertise in packaged software and cloud based software services inclusive of heritage and modern cloud ERPs such as SAP, Oracle EBS, SalesForce,
The role develops and maintains the strategy for technical implementation and software service development for the corporation. This includes the development and maintenance of technical skills within the organization, the partnership and sourcing strategy for use of external skills/partnership and the establishment of modern approaches to technical delivery. Success depends on their significant experience with traditional development methodologies/languages (C++, Java, Ruby, C# etc.), cloud based approaches to delivery (container based, software defined compute, native Amazon Web Services, Microsoft Azure. Etc.)
The nature of this role is to address and satisfy continuously evolving business needs often by using new and emerging technologies and approaches. As such a core competency of this role is problem solving. This may occur in the context of technical opportunities/issues, management of complex vendor/delivery partner relationships, cost/budget challenges and/or people/skill deficits/needs
Defines new approaches, techniques and/or technologies to improve overall delivery quality, functionality, speed and cost. Must be a thought leader in the area of software/service/technology development and delivery
Works with industry peers to learn and leverage best practices in support of the above
Monitors, manages and reduces risk associated with the health of the various technical programs/project and change requests be delivered by the organization
Balances breadth of awareness of the performance of the delivery teams and organizations with an ability to “dive deep” and address and correct issues that are preventing delivery of successful business outcomes
Failure to meet objectives will result in unnecessary or excessive spend to achieve critical business outcomes, delays to significant hard and soft business benefits and in the extreme case could result in the failure of the corporation to achieve its strategic goals
Broad technical knowledge spanning the many platforms (Oracle, SAP, SalesForce.com Microsoft, and others) used within the Xerox Application Portfolio
Demonstrated expertise with a variety of development frameworks (agile, traditional waterfall etc.)
Demonstrated expertise working with modern cloud technologies and approaches including Software as Service solutions as well as bespoke solutions developed within cloud platform/infrastructure as a service environments
Demonstrated expertise developing and managing modern integration methodologies and tools in particular via API frameworks and tools
Experience with modern user experience inclusive of mobile/social approaches
Demonstrated ability to quickly compose, test and deliver new business capability through agile methods inclusive of DevOPs techniques
Uses a fact based metric driven approach to managing delivery comparable to best in class development organizations
Must maintain manage and communicate the approach to SDLC across the IT organization and as required with the business
Extensive interactions with all other senior IT leaders including the BE/COE organizations, Program/project management, Architecture, Infrastructure and Information Security
Frequent interactions with the senior leadership of the company to provide guidance and status on technical initiatives
Continuous interactions with vendors and third party delivery partners in the context of program/project success, cost management, performance management etc
Work with the BRMs, BSAs, projects teams etc. teams to implement new or changed functionality to meet business needs/achieve business outcomes
Partners with Business Engagement teams enabling value back to business
Partner with IT Strategy and Architecture organization to ensure alignment to Enterprise Architecture strategies and overall IT Strategies
Platform governance across disciplines to ensure collaboration
Adherence to technical standards (no customization to COTS)
Set development standards, introduce new technical capabilities
Continuous improvement of SDLC methodologies
Participate in Product and Technology Strategy Council with Major Suppliers/Partners
Keeps abreast of changing technology landscape, development methods, tools and frameworks

Analytics & Data Business Delivery, VP Resume Examples & Samples

Analyze data driven requests, understand current and desired state and
At least 9 years post-college experience, at a financial services firm as a
Self-starter with ability to hit the ground running and work independently with

VP, Customer Delivery SA & SSA Resume Examples & Samples

Manages day-to-day business operational relationship management for all customers located in market, and coordinates internally and within customer's own organizations
Responsible for operational reviews with customers at senior level
Ensures timely resolution of all issues that have been escalated, either internally or by the customer
Educates all constituents (issuers, acquirers, merchants as required) on how new products and functionalities may contribute to their business
Identifies customer needs and drives regional roll-out plans for customer training and communication of
Plays a lead role in refining the function's organizational structure, based on our evolving business strategy
Works closely with HR to plan for the long-term talent needs for the function and grooms top talent as organizational resources
Travel within Africa markets a key requirement
In-depth experience with account management, technical sales or technical implementation across all of MCI's product/service offerings
Extensive track record and success in technical implementation for complex customer accounts across multiple teams/geographies
Expertise in credit and debit card operations with emphasis on authorizations, clearing, settlement, reconciliation, training and fraud
Experience supervising and coaching teams to serve complex client accounts