Change Delivery Resume Samples

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E Morissette

Evalyn

Morissette

7001 Ronny Brook

Philadelphia

+1 (555) 761 0157

7001 Ronny Brook

Philadelphia

Phone

p +1 (555) 761 0157

Experience Experience

Chicago, IL

Intern, Change Delivery

Chicago, IL

Wiza Group

Chicago, IL

Intern, Change Delivery

Developing change management and implementation management activities
Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues
Assist in researching, compiling, analyzing large sets of data translating into meaningful informationCreate and maintain databases
Assist in preparation of management presentations, status updates, reports, meeting minutes
Support portfolio management activities and planning processes
Assist in collating, organizing and analyzing project-related data and information to identify gaps, inconsistencies and trend
Assist in researching, compiling, analyzing large sets of data translating into meaningful information

Phoenix, AZ

Operations Business Architecture & Change Mgmt Change Delivery VP Bengaluru

Phoenix, AZ

Hilpert-D'Amore

Phoenix, AZ

Operations Business Architecture & Change Mgmt Change Delivery VP Bengaluru

Lead and deliver cross-Operations, high priority projects across all typical project phases
Project initiation and scoping, including definition of plans and setting and managing realistic expectations for successful delivery with project stakeholders
Testing and implementation, in particular user acceptance testing
Ongoing project management, including progress monitoring, reporting and quality assurance throughout the project
Build and manage strong relationships with project sponsors and stakeholders in Operations, Technology and the business. Manage competing priorities across these groups
Understand the firm’s and Operations’ strategic plans, business, process and architecture in order to influence design and drive change related conversations
Facilitate prioritization of Operations investment in Technology

present

New York, NY

Operations Business Architecture & Change Management Change Delivery VP Jersey City

New York, NY

Russel-Adams

present

New York, NY

Operations Business Architecture & Change Management Change Delivery VP Jersey City

present

Lead complex cross-Operations, high profile projects with competing priorities, resources and time constraints across all typical project phases
Project initiation and scoping, including definition of plans and setting and managing expectations for successful delivery with project stakeholders
Ongoing project management and quality assurance throughout the project
Develop migration strategies for the operational processes, including risk mitigation, conversion and recovery plans
Define quality assurance and testing approach for projects. Document test cases and scripts, and run various types of testing phases including user acceptance, production data, production parallel, and conversion tests
Facilitate communication across multiple areas including Sales teams, operations, technology, legal and compliance departments. Liaise with global counterparts to ensure best practices and global consistency
Partner with key stakeholders in Operations and Human Capital Management to optimize the resource mix; partner with counterparts in the Technology organization to align staffing processes and decisions

Education Education

Bachelor’s Degree in Science

University of Georgia

Bachelor’s Degree in Science

Skills Skills

Ability to communicate effectively and confidently with people at all levels both internally and externally, around the world
Considerable experience of managing and delivering all aspects of business change projects in the media industry, including planning, stakeholder management, risk analysis, reporting and communications
Substantial experience of broadcast/new media technical workflows and a good knowledge of creative processes further upstream
Problem solving ability – able to think laterally and to use own initiative to devise new and more effective ways of working or dealing quickly and appropriately with a specific customer or team issue
Display a methodical approach with attention to detail, be able to quickly assess and act on changing priorities
A strong ethic of business process improvement and a drive to innovate around our Operations
Able to present complex technical information in an accessible manner and empower colleagues with little technical knowledge to develop their ideas
Strong and reasoned decision making
Strong experience in a mid-management role
Significant media sector experience is essential

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VP-planning & Change Delivery Resume Examples & Samples

Portfolio Management (30%)
Responsible for overall leadership for a portfolio of strategic projects across multiple business disciplines from inception to delivery (~$25M investment annually)
Support project managers identify issues, risks, manage RAG status and remediation
Work closely with multiple delivery teams (e.g. Technology) and business areas and functions (e.g. Risk, Legal, Compliance) to ensure high quality delivery that is in control
Team Leadership (25%)
As part of PCD Leadership Team actively champion PCD goals and agenda and lead cross-PCD initiatives that reinforce the behaviours of High Performing Team
Senior Stakeholder Relationship Management (25%)
Communicate key progress and facilitate decision-making through relationships of trust with individual ExCo/SLT members
Develop strong relationships with peers across all BCUS (business and functional) to facilitate collaborative problem-solving
Present to groups of colleagues, internal and external Executives
Lead the development of annual Strategic Investment planning process for given business area

Operations Business Architecture & Change Management Change Delivery VP Resume Examples & Samples

Provide global management, coaching and support to the existing Business Transformation Team of 7FTE (2015 budget) across New York and London
Proactively engage global management to seek growth opportunities for Business Transformation in other regions
Perform various design and analytical roles that support overall development of Operational strategy and Target Operating Model design at both the divisional and business unit level – including
IB Operational Strategy, preferably from a consulting background (highly preferred)
Target Operating Model development (highly preferred)
Business Process Re-Engineering (highly preferred)
Investment Banking product knowledge (buy or sell side)
Technical knowledge of trading or IB systems & industry utilities

VP of Planning Change & Delivery Resume Examples & Samples

Lead the team (15-20 FTE) in a way consistent with Barclays Values and that balances company goals with colleague development
Identify, recruit, support and reward high performance
Strategic Planning and Prioritization (20%)
Provide proactive guidance and support to the business in progressing program approvals and reporting via Barclays governance channels

Head of Change Delivery Risk Resume Examples & Samples

Undertake workforce planning for regional resources with an impetus on building multiple capabilities to support future business requirements within region
Build collaboration between GCD Risk teams, sharing best practice, ensuring consistency of approach and delivery; engender recognition of GCD Risk added value within the region and Global Risk function
Communicate Functional/ Sub-functional and GCD Risk strategy to the GCD Risk teams and ensure people’s objectives are aligned with them
Promote an open, connected and dependable work culture within GCD Risk based on HSBC Values of respect for people, integrity of actions, creativity and collaboration leading to increased productivity
Drive the development of recruitment strategy for the GCD Risk region to ensure the right people for the right programmes are inducted in line with the role competencies and skills required
Deliver regional skill uplift through the GCD Academy and Accreditation programme using professional development activities such as training, accreditation, knowledge sharing, talent management and career planning
Implement targeted strategies to identify, develop and retain talent and support in their transition to more accountable roles
Deploy policy and procedures to ensure a consistent approach to recruitment, selection and employee development
Outstanding understanding of HSBC Group structures, values, behaviors, processes and objectives
Outstanding knowledge of GCD and GCD Risk – functionally, operationally and financially
Proven experience of positive, challenging interactions with senior managers across the Group
Proven ability in working across multi-disciplinary and multi-cultural diverse work environments
Strong analytical background and proven ability in analytical rigour, including being able to contextualise data into business activities and conclusions
Proven ability in successfully designing and implementing large-scale, complex global / regional change initiatives
Evidence of successfully managing financial plans
Successful experience in developing and retaining critical talent and building an effective leadership team
Experience with large complex IT projects, preferably at a large global bank
Experience in and strong working knowledge of the regulatory environment required at a global systemically important bank
Competence at the highest level in having a Global Mindset, Customer Empathy, Decision Making ability, the desire to achieve excellence, collaboration, Commerciality, Impactful Communication, Leading self and others, tracking, reporting and governance, stakeholder management, and consultancy
Outstanding relationship management, collaboration and influencing skill
Outstanding interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels across the Group
High level of drive and motivation to ensure successful delivery of complex transformational initiatives
Ability to leverage resources available to achieve goals
Outstanding organizational, time management and planning skills in order to cope with multiple large-scale responsibilities

Intern, Change Delivery Resume Examples & Samples

Coordinating and support of day-to-day activities of the department
Project release communications for change the bank and run the bank projects
Track and document deliveries throughout a project lifecycle
Gather and clarifying requirements and defining design options
Developing change management and implementation management activities
Map current processes, determine alternative methods, and make recommendations
Contribute to the development and maintenance of sustainable process documentation that demonstrates due diligence and compliance
Implementation readiness
Assist in researching, compiling, analyzing large sets of data translating into meaningful informationCreate and maintain databases
Working as a member of a high performing team, exposure working with global teams to deliver change projects
Owning deliverables, driving to deadlines in support of project execution
Coordination and editing of project release communications target audience Bank leadership team
Available to work maximum 12-14 week internship (May 18 or 26 – August 29, 2014)

Operations Business Architecture & Change Management Change Delivery VP Jersey City Resume Examples & Samples

Lead complex cross-Operations, high profile projects with competing priorities, resources and time constraints across all typical project phases
Project initiation and scoping, including definition of plans and setting and managing expectations for successful delivery with project stakeholders
Business analysis and requirements definition, including business process management techniques
Build and manage relationships with project stakeholders in Operations, Technology and the Front Office and other divisions as needed
Manage team of 4
Help set strategic direction for the embedded CD team and partner with the OMS sub-division to drive change
Bachelor’s / Undergraduate Degree
Minimum 3 years of work experience in a business analysis / project management function supporting both business process and technology implementations
Demonstrate ability to partner across product groups, regions and functional responsibilities
Demonstrate strong communication and interpersonal skills both written and oral
Be a strategic thinker, possesses strong facilitation and data gathering skills

Operations Business Architecture & Change Mgmt Change Delivery VP Resume Examples & Samples

Undertake business analysis tasks on current operational workflows to redesign and document requirements for any new technology solutions
Partner with Technology to create solutions that are technically viable and operationally acceptable
Production of project plans in partnership with Technology, management of changes to those plans in a controlled manner
Define quality assurance and testing approach for projects. Document test cases and scripts, and run various types of testing phases including user acceptance, production data, production parallel, and conversion tests
Perform post implementation reviews, including benefits analysis and lessons learned reviews
Minimum of 3 years industry experience in the Financial Services industry or Asset Management Operations
Project management skills and ability to execute a complete project lifecycle
Strong business analysis and business requirements skills, with the ability to identify, review and prioritize business requirements across multiple user groups. Evidence of active engagement in defining improved processes and solutions
Strong quantitative analysis skills and ability to work with large amounts of data
Experience with Microsoft Word, Excel, PowerPoint, Project and Visio
Asset Management experience preferred

Operations Business Architecture & Change Management Change Delivery VP Resume Examples & Samples

Determine, analyse and document business requirements leveraging Operations and Business users knowledge as appropriate
Liaise with Technology teams to define estimates for proposed development work, and track status of technical build and testing
Plan, manage and support UAT phases leveraging Operations and Business users as appropriate, and work closely with Technology team to ensure the prompt resolution of fixes and retesting
Identifying, developing and driving process improvements within department and participating in department or divisional Industrialization initiatives
Prepare status reports, conduct meetings to follow-up on issues and monitor progress
Work with other Business, Operational and Firmwide areas to ensure necessary input and support for projects
The individual will be expected to lever their existing product and process knowledge and develop a good understanding of the existing GS Operations processes and systems
Build strong relationships with Line & Business resources, and with Technology Teams who support the Business & Operations
Start to take responsibility for the end-to-end delivery of workstreams within the agenda for Regulatory Reform
Demonstrate comprehensive understanding of relevant regulations, operational and compliance procedures
Experience in either (or ideally both)
IAQ qualified
Formal Project Management and/or Process Improvements qualification (e.g. Prince2, Six Sigma, PMP)

Operations Business Architecture & Change Management Change Delivery VP Jersey City Resume Examples & Samples

Develop and execute a scalable methodology and process for matching demand with supply, forecasting hiring needs, and tracking core priority programs for Change Management within the Goldman Sachs Operations Division
Partner with key stakeholders in Operations and Human Capital Management to optimize the resource mix; partner with counterparts in the Technology organization to align staffing processes and decisions
Work with change management and business unit stakeholders across Operations and Technology to develop the primary metrics that will support the management of division-wide prioritization and resource management; includes identifying the underlying tools and dashboards to support the process
Develop and manage a process for invoicing divisional cost centers for the Change Delivery and Design services provided, in partnership with the BACM Finance Manager

Operations Business Architecture & Change Management Change Delivery VP Jersey City Resume Examples & Samples

Manage the planning/implementation of projects globally
Design and manage the monthly performance metrics package for the division
Analyze and present metrics effectively on a monthly basis
Work with Finance to provide on-going validation, reporting, tracking and forecasting of headcount, expenses and allocations and ensure alignment with business priorities
Coordinate globally with senior stakeholders and colleagues across Operations, Technology, Finance, and Business/COO divisions around our project portfolio management process: to identify project needs, perform feasibility analyses, coordinate resource estimation, and agree on prioritization
Calculate project ROI and other relevant data points in support of senior management prioritization decisions
Identify and communicate the impact of business requirements on functional processes, work with impacted areas to implement those changes
Capture business benefits, ensure solutions will deliver the benefits and track the delivery of those benefits to the department
Facilitate communication across multiple areas including Sales teams, operations, technology, legal and compliance departments. Liaise with global counterparts to ensure best practices and global consistency
Develop migration strategies for the operational processes, including risk mitigation, conversion and recovery plans
Minimum of 3 years’ experience in a project management position with a proven track record of delivering complex projects individually or as part of a team
Ability to collaborate and communicate effectively across front office, operations, technology, legal and compliance teams
Outstanding leadership, interpersonal, presentation and communications skills
Highly organized, attention to detail and excellent follow through skills, and ability to work independently and motivate a team. Capability to proactively determine next steps and break through stalemate situations
Strong technical skills and familiarity with project management processes

Operations Business Architecture & Change Mgmt Change Delivery VP Bengaluru Resume Examples & Samples

Lead and deliver cross-Operations, high priority projects across all typical project phases
Ongoing project management, including progress monitoring, reporting and quality assurance throughout the project
Build and manage strong relationships with project sponsors and stakeholders in Operations, Technology and the business. Manage competing priorities across these groups
Understand the firm’s and Operations’ strategic plans, business, process and architecture in order to influence design and drive change related conversations
Facilitate prioritization of Operations investment in Technology
Work with Operations business units to assess and streamline processes in order to mitigate risk, cost or service issues and generate efficiencies
Provide support and advice to Operations teams on change management tools and methods
Coach and manage junior team members on planning and executing their projects; act as quality assurance for those projects. Assist in staffing resources to projects as appropriate
7 years of professional experience with 4 years of project / change management experience in business process and technology implementations
Highly collaborative, team-oriented and strong consensus builder
Demonstrate excellent people management skills
Great organization skills - ability to handle multiple tasks, prioritize accordingly and make decisions
Attention to detail and ability to work to tight deadlines under pressure and to provide practical solutions
Demonstrate comprehensive understanding of job-related operational and compliance procedures

VP-equities RTB Change Delivery Resume Examples & Samples

Strong Unix troubleshooting skills
Strong scripting skills (i.e. Perl, Python)
Ability to work under pressure and juggle multiple priorities
Strong understating of various deployment, configuration and continuous integration tools (i.e. Nolio, Chef, Puppet, Bamboo, Jenkins)

VP-planning & Change Delivery Resume Examples & Samples

Strong alignment with, BCUS strategic goals, priorities and operational imperatives
Clear, regular and transparent communication with all relevant stakeholders
Exemplary financial management discipline in support of programs and projects
Collaborative leadership style that develops and maintains PCD High Performing Team

AAM Change Delivery Summer Internship Resume Examples & Samples

Participate in discovery, data collection, and information gathering for projects or initiatives
Assist with testing activities, including writing test cases and determination or expected results
Assist with automation of system test cases using various tools
Collect, compile, and report team metrics utilizing Microsoft PWA tool
Automate SDLC metrics and Change Request data collection/reports
Successful academic record, preferable in MIS, Finance and/or Business
Highly developed organizational skills
Proven communication skills, both orally and in writing
Strong analytical or problem solving skills
Strong technical skills, proficiency with Microsoft Office products

Change Delivery Manager Resume Examples & Samples

A self-motivated highly organised team player with excellent people management skills. Must possess the ability to prioritise a large workload according to changing business needs
Ability to communicate effectively and confidently with people at all levels both internally and externally, around the world
Considerable experience of managing and delivering all aspects of business change projects in the media industry, including planning, stakeholder management, risk analysis, reporting and communications
Substantial experience of broadcast/new media technical workflows and a good knowledge of creative processes further upstream
Problem solving ability – able to think laterally and to use own initiative to devise new and more effective ways of working or dealing quickly and appropriately with a specific customer or team issue
Display a methodical approach with attention to detail, be able to quickly assess and act on changing priorities
A strong ethic of business process improvement and a drive to innovate around our Operations
Able to present complex technical information in an accessible manner and empower colleagues with little technical knowledge to develop their ideas
Strong and reasoned decision making
Strong experience in a mid-management role
Significant media sector experience is essential
Significant experience in a consumer-facing business is essential
Experience of liaising with internal and external parties to complete tasks accurately to deadline is essential
Experience of managing external suppliers to an agreed contract/service level agreement is essential
Experience in a global role is desirable

Senior Consultant, Product Change & Delivery Resume Examples & Samples

Facilitate new product feasibility and commercial assessment of product proposal prior to build to ensure aligned with P&M strategy
Understanding and documenting internal product design across the organisation
Working with an extensive group of product support areas to ensure all product requirements are defined and understood
Project managing product development through lifecycles (analysis, build, deploy, maintain) as well as ensuring development cost are controlled to deliver according to budgeted costs and revenue expectation
Undertake regular product reviews evaluating product performance, positioning and strategy, making recommendations on enhancement/improvements and changes to strategy. Includes reviewing underpinning processes and prioritisation of work effort/resources to maximise benefits available
Be accountable for the product and process risk profile in terms of minimising compliance risk, operational risk, product risk and reputation risk, including managing relationships with Risk Management functions
Provide Revenue Generating Business Units, as well as the wider stakeholder group, with monthly reporting on performance on product development and management
Contributing towards local product strategies for product set, involving product research to understand competitor activity, strategies and emerging market trends locally and globally

Regional Head of Change Delivery Resume Examples & Samples

Staff Management and Administration
Staffing decisions with regards to performance of members of the team
Allocation of change resource to projects based on skills and capabilities required and capacity available
Oversight of tracking and monitoring overall change book of work with regard to budget and ensuring appropriate level of escalation/communication is taking place at the project level with senior stake-holders and where road-blocks occur or additional funding needed decisions are made through-out life cycle of the project as to what level of escalation and to who is required
Experience managing a team
Proven track record of project delivery
Strong project management and business analysis skills
Working knowledge of Operations functions
Ability to build and bridge strategic options/recommendations to solve business challenges
Process mapping, analysis and re-engineering
Ability to navigate unstructured or ambiguous situations
Minimum of 10 years experience working in Financial Services industry
Minimum of a BA/BS degree

Change Delivery Manager Resume Examples & Samples

Applies expert knowledge and extensive experience to deal with variations in work conditions and operations to solve complex and diverse problems. Leads the development and implementation of a service transition management methodology in support of Process and Global Service Center (GSC) strategies. Reports to management on service transition milestones and other critical business initiatives
Proactively manages approved project budgets. Makes recommendations that impact how financial resources are generated or spent. Uses expertise and project leadership skills to lead project teams with clearly defined roles within Continuous Improvement, Quality, and Lean Six Sigma (LSS). Collaborates with management to determine priorities and timetables, and may provide performance feedback on team members. Accountable for the activities and results of Transition and Service Management. Proactively communicates project direction and status
Handles non-routine and difficult inquiries where the solution is not immediately apparent. Develops solutions for multi-faceted, interrelated, and complicated problems, which require strong analytical skills and significant interpretation of data. Most complex problem solving may require conceptual thinking to assess options, making decisions by applying extensive experience and knowledge of related and non-related precedents, practices and policies to solve significantly different problems
Has a major impact on the direct work group/team, as well as the next higher organizational tier. Decisions may affect the operational effectiveness of multiple work groups or teams, programs in the department, and/or related activities within the direct functional area
Work tasks encompass leadership for a specific area of specialty and/or concepts within multiple disciplines/practices which may include more than one department/location. Working tasks might include
Lead development and management of Service Transition Approach, including all associated processes and tools
Train and Coach all GSC site Operations Managers (globally) on the execution of the Service Transition Approach and ensure timely completion of activities and deliverables
Educate partner functions on their role in the Services Transition Approach so they can align resources appropriate; Ensure organizations that are transitioning a service for the first time have the knowledge and information to execute their roles in the process
Maintain an understanding of all transition activities and where improvements can be made to the approach
Provides input the creation of GSCs business development strategy (approach, customer value proposition, delivery, performance monitoring) to attract new processes to be transitioned into the GSC
Incumbent typically communicates with internal and external clients on a medium to lower level, such as department heads, and occasionally area/business leaders. As an expert, the employee also provides consulting assistance to senior management. Serves as representative of the work group or team to management as appropriate
Negotiates and counsels at an expert level with an audience which may not be knowledgeable in the subject area. Demonstrates solid persuasion skills and manages differing interests and perspectives
Actively participates in relevant corporate programs/initiatives, complies with professional and quality standards, complies with corporate policies and procedures, and acts in a manner consistent with 3M’s values and ethical standards
A Bachelor level university/college degree is generally required. Master’s degree is preferred. In addition, a minimum of 7-10 years of relevant working experience is normally required
As least five years of experience in a multi-national business on a managerial position
Strong communication, presentation and public speaking skills
Previous experience in Shared Service Center
Project management experience with cross-border projects
Experience in the creation and implementation of a business development strategy
Goal-oriented, solution-focused change agent with proactive approach to problem solving
Experience influencing others without direct reporting relationship
Experience managing relationships with stakeholders at various levels of the organization
Expert/master knowledge and experience with the most current theories and practices of one or more related such as business development and service transition management. In-depth knowledge of 3M structure and organization. Has cross-functional knowledge of businesses. Possesses solid market know-how (competitors, trends, etc.). Utilizes this business knowledge to educate others
Knowledge of computer programs and corporate systems relevant to the assigned area of responsibility is normally required
Requires the ability to communicate in written and spoken English

SVP Regional Head Change Delivery Resume Examples & Samples

HSBC is going through an unprecedented period of change as we move from a loose federation of local Banks into a single joined-up organization whereby we can deliver on the promise of the whole being worth more than the sum of the parts. The primary catalyst for this organizational change is the OneHSBC programme and the job holder will be directly accountable for the delivery of this programme across the region in a way which drives shareholder value and improved customer experience
Outside of OneHSBC, many of the Head Office support functions are going through similar business transformation programmes eg the Finance Transformation Programme and the HR Transformation Programme and these will be supported in a similar way by Change Delivery
The job-holder will be expected to work autonomously in driving change across the region, working within the guidelines established by the core programme but tailoring these to suit local business demands. The jobholder will have a high degree of individual responsibility in managing this global /local trade-off and in negotiating agreement with the various regional and global project sponsors
The job-holder has direct control over the planning and delivery of approved projects subject to the normal controls around budgets and business cases
Jointly with the Regional Head of OneHSBC, the jobholder will manage a variety of Governance forums, provide executive reporting, and will track and drive the realisation of financial benefits through business area plans
Undergraduate or postgraduate degree in Science, Business Administration or a related field
The Country Head of Change Delivery must have considerable years of diverse experience and a variety of skills related to managing change, business or operations and people
Extensive experience in business transformation or consulting leadership role
Understands how technology adds value to the business and ultimately the end customer
Good working knowledge of functional area in a business, operational or consulting capacity
Demonstrated ability to rapidly build relationships with key stakeholders
Working across cultures and in matrixes organisational structure
Regional resource and project management
Staffing (including remote, contract and outsourced)
A track record of delivering complex programmes and projects in large organizations
Successful project management and staff management
A wide knowledge of IT hardware, software, operations and networks
Have an excellent knowledge of the project lifecycle
Ability to form effective relationships and achieve influence at the most senior level in the organisation
Understands the global strategies of IT, Service Delivery and the Group and collaborates with the business at a global level to accomplish these strategies
Demonstrated business knowledge, such as experience leading a P&L unit
Communication and interpersonal skills, including the capacity to articulate the case for investments and alternatives in the language of business
Be able to budget, track and control project expenditure
Strong leadership and management ability, motivating employees

Change Delivery Manager Resume Examples & Samples

In conjunction with the wider business, define and establish key content processes for new services that will underpin the day to day operations of such a service to ensure all content, workflows and processes are successfully implemented and delivered on-time and within budget. Plan and oversee and where required execute any resulting transition into the wider business after the initial ‘launch&#8217
Manage the project life-cycle of change projects and initiatives, maintaining transparent stakeholder communication throughout. Support Account Management teams on the gathering of new client delivery requirements and deliverables and manage the prioritisation of the onboarding process
Provide a business analysis and project management service for ad hoc projects to support all content supply chain needs
Build close working ties with the heads of department within Global Operations. Establish priority development workstreams and execute the analysis and delivery of change
Working with the Strategic Services Executive, manage the documentation of standard operating procedures; assist with the planning and organisation of training activities and staff engagement in relation to implementing new/updated workflows and systems, promoting a collaborative approach to continuous improvement
Responsible for matrix type management of multidisciplined teams as required
A self-motivated highly analytical and organised team player with excellent people management skills. Must possess the ability to prioritise a large workload according to changing business needs
Considerable experience of business analysis and managing and delivering all aspects of business change projects in the media industry, including planning, stakeholder management, risk analysis, reporting and communications
Substantial experience of broadcast/new media technical workflows and a good knowledge of upstream creative processes
Strong business analysis and change experience in a mid-management role
Significant media sector experience
Significant experience in a consumer-facing business
Experience of liaising with internal and external parties to complete tasks accurately to deadline
Experience of managing external suppliers to an agreed contract/service level agreement

Change Delivery Resume Examples & Samples

Ability to engage with and influence stakeholders outside their direct control
Excellent communication and interpersonal skills, written and oral; confident in interaction with senior stakeholders
Strategic thinker with strong business analysis and planning skills. Capable of identifying and interpreting wider-ranging issues

Change Delivery VP Resume Examples & Samples

7+ years of professional experience with over 3 years of project / change management experience in business process and technology implementations
Demonstrate understanding of Operations processes and procedures and an ability to learn quickly. Knowledge of products and processes related to the financial services industry would be an advantage, as is related experience in technology strategy or in a client service or business function and / or management consulting
MBA / relevant change management certifications like PRINCE, PMI, PMP would be a plus

Senior Change Delivery Manager Resume Examples & Samples

Use proven project management skills to plan and execute projects through to a successful conclusion
Ensure all project management documentation is maintained and kept up to date at all times
Use change management abilities to effectively support the Business through the change process
Use business analysis expertise to support on-going projects with the Business Enablement team, producing supporting documentation to a high standard
Work closely and collaboratively with the Business, and other members of the team, to determine and document business requirements
Use insurance business knowledge (preferably including specific knowledge of delegated authority business) to identify potential solutions to meet business needs
Maintain a good working knowledge of the projects being managed by the BE team
Identify continuous improvement opportunities and follow them through as agreed with the BE Lead
Support the transition of projects from project mode to “business as usual”, including through the production of training materials, development of transition plans, delivery of training, etc
Maintain a keen awareness of the insurance market, particularly in relation to regulatory requirements, delegated authorities and Lloyd’s
Manage and prioritize workload effectively, ensuring deadlines are met
Involvement in various Business Enablement initiatives, ranging for large strategic projects to smaller ad-hoc ones
Education: educated to degree level, or equivalent through relevant work experience
Professional Skills: ideally has professional qualifications related to one of the required skills, e.g. Prince 2 for project management. Alternatively, or in addition to, has experience of relevant methodologies, e.g. Lean, Six Sigma
Insurance market experience: substantial prior experience in a commercial insurance, including ideally with delegated authority arrangements
Language proficiency: must have the ability to communicate proficiently (verbally & in writing) in English
Communications: must have strong communication skills, being able to communicate effectively both internally and externally at all levels
Quality: has a concern for ensuring work is completed to a consistently high standard
Timeliness: must have proven record of meeting deadlines
Process driven: seeks options for streamlining and consistency
Adaptable: must be able to re-prioritize work as required in order to meet changing business needs
Continuous self-improvement: keeps knowledge current in all relevant areas
MS-Office skills: has a thorough working knowledge of MS-Word, MS-Excel, MS-Project

Head of IT Change Delivery Resume Examples & Samples

You need to have deep knowledge of Change and Project Management disciplines (e.g. agile, value chain) and experience of leading a balanced scorecard of initiatives through to completion
Experience of managing teams of Analysts, Developers and technical specialists
Experience of managing external IT suppliers to augment and support internal delivery
Detailed knowledge of the full project development life cycle, from solution design through to post-live warranty

Associate VP, Change Delivery Resume Examples & Samples

Capital Markets - Supports the trade life cycle, working closely with the Front Office and other functions globally to mitigate risk and deliver world class service
Financing Operations -Supports and administers lending businesses to TD's largest and most complex corporate clients
Payment and Correspondent Banking Services - Provides a wide array of services to help facilitate global payments processes for the entire TD Enterprise
Business Services - Manages critical Regulatory, Reporting, Control and Data functions across TDS
Change Delivery - Plans and executes strategic initiatives within Global Operations and Business Services, and creates operations capabilities to drive efficiency, improve client service levels and reduce operational risk
Regional Operations - Acts as a key liaison function across the entire trade life cycle, in conjunction with its global partners, to mitigate risk and provide seamless client service around the world with offices in New York, London and Singapore
Execute with speed and impact; only take risks we can understand and manage

Manager, Change Delivery Resume Examples & Samples

Day to day management of 10 – 15 Change/Transitions Specialist Executives
Provide clear objectives for the team and individual performance and support this with regular and constructive feedback
Resolve Issues and Complaints, escalating when necessary
Ensure that team members maintain a positive, professional and pro-active attitude towards customer requests and enquiries
Manage the attendance and punctuality of the team through monitoring, communication and feedback
Lead by example, using initiative, to ensure team has current information and understanding of products, systems and procedures
Ensure exceptional quality and customer service standards are achieved and maintained through service provision monitoring and individually tailored performance and development plans
Complete audits provisioning input to ensure accuracy and completeness and timeliness of customer requests
Identify staff training needs and ensure these are met
Ensure individual development and training programs are maintained in line with training needs
Recruitment of staff as required
Building and maintaining relationships (internal and external) to assist in achieving business objectives
This position is fully accountable for the end-to-end technical delivery for its designated customers
Key Accountabilities
Must atleast be a graduate of Diploma course or equivalent
Must have at least 5 years of people management experience
Demonstrated ability to

Change Delivery VP Resume Examples & Samples

Demonstrate your business acumen through expert requirements gathering sessions where you elicit actionable functional
Work experience in a business analysis / project management function supporting both business process and technology
‘Big picture’ understanding
Provides creative & innovative solutions
Ability to formulate the implications of a specific solution across processes, e.g. costs, risk, service
Have a proven track record of scoping and driving delivery of projects and achieving results independently, on time and to budget
Including
Strong analytical skills including process analysis. Very strong interest in the underlying detail of the analysis
Project management skills including project scope definition; project issues, challenges, risks definition; status reporting; User
Acceptance Test execution
Strong organization skills - ability to handle multiple tasks and prioritize accordingly
Exemplary attention to detail and ability to work to tight deadlines under pressure
Demonstrate understanding of Operations processes and procedures and an ability to learn quickly
Knowledge of products and processes related to the financial services industry would be an advantage, as is related experience in
Technology strategy or in a client service or business function and / or management consulting

Change & Delivery Manager Resume Examples & Samples

Maximise throughput, productivity and profitability of the technology team by planning, managing and stabilise technology team releases / time boxes using agile approach
Manage release activity and be able to react and adapt to this week’s demands, planning next week’s work and stabilising last week’s work
End to end release management for in scope deliveries, liaising with technical delivery teams to build an implementation to ensure delivery by the due date
Co-ordination of all relevant change aspects of the implementation plan ensuring that quality standards are maintained
Responsible for ownership and maintenance of one or more technical implantation / release plans, providing updates to Customers and internal stakeholders
Relationship Management responsibility, interfacing with 3rd party suppliers and vendors when required. Ensuring that their respective delivery plans are fit for purpose and aligned to the overall delivery
Fluent in Dutch (C1/2) and proficient in English OR proficient in English
ITIL V3 accreditation (Foundation and Release Management) or pathway learner and/or
2 years’ experience in project / release management with evidence of delivery using PM and PdM strategies
Intermediary MS Excel skills
Excellent communication skills and leadership skills
Excellent project management using agile methods for IT projects
PMI pathway or accreditation
COBIT accreditation
MCP Certification