Delivery Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the delivery job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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D Bernhard

Dawn

Bernhard

89626 Heathcote Isle

Philadelphia

+1 (555) 796 9568

89626 Heathcote Isle

Philadelphia

Phone

p +1 (555) 796 9568

Experience Experience

Philadelphia, PA

Agile Delivery Manager

Philadelphia, PA

Jacobson LLC

Philadelphia, PA

Agile Delivery Manager

Delivery & Programme Management within an Agile environment
Co-ordinating work across multiple teams in multiple locations
Planning (both short term release planning and longer term portfolio planning)
Reporting - tracking, burndown
Coach client and Valtech team members in effective Agile practices and principles
Promoting an agile way of working
Promoting and supporting continuous improvement

Chicago, IL

Application Delivery Manager

Chicago, IL

Schowalter, Abshire and Bogan

Chicago, IL

Application Delivery Manager

Provide a single point of coordination to gain consensus from development, product management, project/program management on release commitments and timing
Proactively identify risks and issues on programs/projects - leading team to develop risk management and issues management plans
Assist the Manager of Application Delivery in adhering to published Software Development Lifecycle policies
Maintain an aggregate view of demand to assist project manager(s) in controlling projects and reporting progress, providing input from a technology perspective
Focused on associate development and growth and providing timely coaching and feedback
Mentor, manage and develop project team members
Management of the supporting processes (e.g. scope, cost, quality, time, issue, risk, dependencies, resource, communication, stakeholder management)

present

Houston, TX

Infrastructure Delivery Manager

Houston, TX

Mraz, Swift and Lindgren

present

Houston, TX

Infrastructure Delivery Manager

present

Addresses unusual and non-recurring problems by devising approaches to assed the situation, developing and testing options, and introducing new procedures or tools, as necessary
Hires, trains and manages assigned staff
Identifies opportunities to support manual processes and provides cost-benefit analysis of automated solutions
Managing the project or workstream budget, and monitoring expenditure / costs against progress throughout the project or workstream delivery lifecycle
Managing risks and issues affecting the delivery of project or workstream
Will work closely with the OFR businesses to understand business strategy and objectives, and how Enterprise Technology can deliver competitive advantage
Responsible for ensuring team’s compliance with account wide policies and processes for Request, Incident, Problem, Change, and Configuration Management

Education Education

Bachelor’s Degree in Computer Science

Cornell University

Bachelor’s Degree in Computer Science

Skills Skills

Ability to maintain a high level of integrity and professionalism
Able to work independently
Proffesional Apperance
Detailed Posting Description (Primary Responsibilities Example: Day to day activities, initial projects for this role, number of direct reports (if any), etc…)
Computer networking basics
Organized and detail oriented
A strong competitive salary
Lifting and pushing usually does not exceed 40 lbs
Customer Service Oriented
A comprehensive benefit package, including three weeks of paid vacation

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Project Management & Delivery Resume Examples & Samples

Lead the WCP project lifecycle (PLC); develop requirements and functional specifications, oversee design and build, lead testing, and ensure flawless implementation and production turnover
Partner with technology and Wholesale LOB stakeholders to lead annual WCP technology investment planning, prioritize new development and define scope of scheduled releases
Ensure the projects are delivered on schedule, within budget and meet documented requirements
Build and maintain key relationships across wholesale business stakeholders (e.g., project managers, business users, subject matter experts), and operations and technology partners
Identify and drive improvements to the WCP PLC with particular focus on project delivery with specific focus on requirements development, testing and production turnover
Manage key business discussions, timelines, action items and other project related activities
Facilitate status reporting for senior management and governance committees
Minimum of 8 years managerial, process improvement and communications experience with at least 3 year of project management experience
Strong project management skills and the ability to define strategic direction and work independently while keeping multiple stakeholders appropriately updated
Experience working through applications development project life cycle; ability to be flexible, meet tight deadlines, and organize/prioritize work
Strong leadership and influencing skills; ability to motivate, make decisions and deliver results
Superior verbal and written communication skills; ability to communicate with all levels of management and staff
Ability to work collaboratively; demonstrated analytical capability and critical thinking
In depth understanding of finance and operations terminology as well as the firm’s financial infrastructure
Excellent computer skills including Excel, Word, Project, PowerPoint, Access, Cognos, SQL, SharePoint or other collaboration tools; Essbase, and SAP knowledge desired
Bachelor's degree or equivalent

Infrastructure Delivery Database Manager VP Resume Examples & Samples

Work with development teams to understand their goals and help architect solutions that meet their needs
Manage supply and demand of technical resources in partnership with development team changing priorities
Develop strong client relationships and grow to be trusted advisor to the clients in this capacity
Effectively manage the cost and budget for the group and contribute toward achieving the various financial and resource target
Proven experience in managing teams, preferably remotely and globally
Significant years experience with a broad technical background in Application Services and distributed technologies
Excellent communication, presentation and leadership skills
Demonstrates and fosters teamwork and partnership within and across organizational boundaries
Can navigate through highly complex problem situations and meet customer expectations
Demonstrates consultative and analytical approach with openness to other's ideas and flexibility in the determination and consideration of options
Can achieve expected results

Infrastructure Delivery Database Manager Resume Examples & Samples

Manage a diverse team of database engineers responsible for delivering the database infrastructure components across multiple applications
Serve as technical and management escalation point in region for business impacting issues related to database technologies. Serve as senior global escalation point during working hours
Accountable for ensuring the compliance with security policies and various regulatory requirements
Work closely with members of our engineering and capacity and optimization groups to help define the platforms and tools used in our production environment
Promote consistency, standardization and efficiency within the environments managed
Managing the team through productivity metrics and actively driving up the productivity per DBA in terms of the number of builds, testing activities and changes completed per period
Leverage, develop, and execute against a global strategy for technologies in the firm
Drive automation, workflow, and standardization across the global team
Develop, lead, cross-train, and motivate a global team of database engineers, while participating in a global management team
Manage resource capacity within the regional team, aligning team resources to projects based on priority and availability
Significant previous experience in Database Management in a Financial Services organization
Proven record in driving change within an organization
Ability to travel domestic and globally
7-10+ years of Database Administration/Engineering experience with Oracle, Sybase or SQL within a large enterprise environment
5+ years of large enterprise level Database Management experience
3+ years of Staff Management experience
Significant experience with a broad technical background in Application Services and distributed technologies
Advanced capability to prepare project estimates and plan
Influences direction of approaches to complex implementations
Seeks and maintains business knowledge to understand and enhance their proficiency for delivering improved services
Proactively develops self and demonstrates high proficiency to mentor others
Bachelor's degree in related technical/business areas or equivalent work experience

Cib-credit Product Delivery Resume Examples & Samples

Sound understanding of banking processes and products
Proactive/self-starter with the ability to deliver value-added support to business partners and clients in a dependable, timely and accurate manner
College degree and 5+ years of working experience
Fluency in English and Mandarin

Delivery & Facilitation Services Internship Resume Examples & Samples

Demonstrated computer proficiency within a Windows environment and Microsoft Office applications
Willingness to learn new software applications
Demonstrated strong analytical skills
Demonstrated verbal and written communication skills, as well as telephone etiquette skills
Demonstrated strong organizational skills with attention to detail
Demonstrated project management skills
Demonstrated problem solving skills, as well as continuous improvement process skills
Demonstrated ability to manage conflict/resolution
Proven self-starter and ability to balance multiple priorities
Prior Participation in the Disney College Program
Previous experience in event planning, event execution, or training
Fluency in the Spanish and/or Portuguese language, both verbal and written
Currently enrolled, or graduated within 6 months of the start date of this internship, in an accredited college/university as a junior or higher, majoring in Marketing, Event Planning, Communications, Training/Education or related major
College transcripts (official or unofficial) - Please upload your transcript while completing the online application

HBO Manager Post Delivery Resume Examples & Samples

Work closely with HBO East Coast Production and West Coast Entertainment departments to ensure that all video, audio and program elements are delivered as required, in a timely and technically-specific manner. Help plan for the successful delivery of programs and program elements including developing a workflow plan from acquisition to post production and final delivery
Must Have strong post production knowledge and skills to prevent or trouble shoot technical complications that may arise throughout the production/post-production process, such as digital compatibility issues; ensure adherence to delivery specifications; delivery of complete textless materials and audio used for international masters, alternate versions and syndication
Review post production budgets and workflow as requested by Production Executives for accuracy and completeness
Supervise the creation of music and effects mixes for films, series, miniseries and documentaries used for International distribution, other ancillary markets and long term preservation. Must have prior knowledge of post production audio workflow and processes
Strong understanding of the various camera capture technologies including encoding/decoding and the impact to digital workflows. Must be able to consult on issues regarding camera selection, file naming protocols, editorial systems, workflow and final delivery
Work with external vendors (post facilities, transcription vendors, etc.) to provide needed materials, delivered to HBO technical specifications and help complete projects on time
Required to work on multiple projects simultaneously, ensuring elements are created and delivered correctly, deadlines are met and HBO assets are delivered properly
Effectively communicate and report on progress regularly with upper management and various departments within the Company (HBO Enterprises, East Coast Production and HBO Entertainment, among others) as well as groups external to the Company (post production vendors, editorial staff, etc.). Special projects to include working with HBO engineering teams to test new codec and editorial workflows and camera recording systems

Director Enterprise Program Delivery Resume Examples & Samples

Manage a portfolio of complex initiatives that span multiple lines of business
Liaise with Steering committees, VPs, Directors, project sponsors and strategic partners
Provide on-site leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones
Full Project life cycle ownership: Successful project delivery will include full implementation from initiation to deployment for one major or several minor initiatives simultaneously
Manage all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of CBS's strategic objectives
Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence
Build and maintain relationships by engaging business sponsors, key stakeholders, SDEs and project team to establish creditability, solve problems, build consensus and achieve objectives
Project Manage and lead the planning and implementation of multiple business divisions’ Oracle implementation from 11i to R12. Take accountability for project success including on-time, on-budget, high-quality targets
Select and manage consulting resources to plan and deliver an Oracle R12 project implementation to ensure that project is successful and that consulting resources are cost-effective and value-driven
Interview, select, and manage key project team resources (including externals)
Hire internal resources and organize the team plan and deliver an Oracle R12 project implementation
Provide the functional, technical and analytical abilities sufficient for conducting business analysis and project management of Oracle 11i/R12 and other financial applications, including experience with Oracle workflows, customizations, personalization and extensions
Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization
Prepare estimates and detailed project plan for all phases of the project
Procure adequate resources to achieve project objectives in planned timeframes
Communicate roles and responsibilities of the project team, per the Enterprise Program delivery guidelines and as ESD requires
Manage the day-to-day project activities and resources, and chairs the project management team meetings
Monitor staff performance and complete performance reviews
Provide status reporting regarding project milestones, deliverable, dependencies, risks and issues, communicating across leadership
Understand interdependencies between technology, operations and business needs
Demonstrate a functional acumen to understand how solutions meet client goals and align with industry best practices
Act as an advocate for Enterprise Program Delivery in applying methodology, processes and tools in adopting best practices for Project delivery
Manage project scope and manage project changes through the change management process
Participate and/or drive feasibility studies, vendor selections and proposals for evaluation by appropriate key stakeholders
Manage process improvement initiatives assessing current and future state solutions contributing to improving the success of the Project Portfolio
Lead, review, edit, and manage contracts including Master Services Agreements and Statements of Work. Change Orders for all phases of the SDLC for external consultants. Ensure that work is operating under contract constraints, scope, terms and conditions
Accountable for planning, reviewing and editing project deliverables and outcomes including confirming that scope is well documented and achievable
Plan and manage the transitional services to application support teams
Coordinate and plan the overall program including pre-requisite projects, parallel interfacing source system projects across the enterprise. This includes creation of an overall master plan and integrated program approach
Proven success in an Executive leadership role, managing large projects, with a fortune 500 consulting company
Demonstrated ability to manage all aspects of multiple related projects to ensure the overall program is aligned to and directly supports business & IT strategic objectives
12+ years of strong Project Delivery experience with strong knowledge in Oracle ERP Financial Enterprise solutions, technologies and process integration
Minimum 5+ years in accounting/CPA experience is preferred
At least one Oracle R12 EBS implementation for GL, AR, Trade Management, Inventory, Advanced Collections, iReceivables, iProcurement, AP, FA, Project Costing, Cash Management, GRC, etc. Multiple implementations preferred
Minimum 7-10 years of Oracle application and financial systems project management experience
Minimum 8 years of IT professional services consulting experience strongly preferred
Possess strong leadership, diplomatic and motivational skills including the ability to lead up, across, and down multiple business and technology organizations
Proven full Project Lifecycle ownership and solid previous experience in developing and deploying templates for medium to large size implementations to ensure predictability and consistency across the Portfolio
Excellent experience in SDLC Methodologies, such as Waterfall, Agile/SCRUM optional
Proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence
Strong functional and technical knowledge
Deep familiarity with Sarbanes-Oxley compliance processes, Oracle GRC is a plus
Resource and Project Planning tool experience required such as Clarity PPM and MS Project
Consulting Experience with Major IT Management Consulting Firms preferred
Certification in Project Management PMI, Prince or equivalent is a plus

Executive Director Next Generation Program Delivery Resume Examples & Samples

Must have substantial program management experience in leading large initiatives
Must be able to communicate effectively and tactfully with all levels of personnel, both in person and on the telephone
Must be able to pay close attention to complex detail and understand written and oral instructions
Must be able to organize and schedule work effectively
Must be able to work well under time constraints
Must be able to handle multiple tasks with changing priorities, communicating changes in scope and schedule to all parties concerned
Must be able to work flexible hours, including possible overtime, when necessary
Must be able to maintain confidentiality
Must demonstrate a history of on-time, quality delivery
Must be a team leader

Offsite Delivery Center Resume Examples & Samples

On transitions, escalations, procedural changes and resolution of issues while interfacing with Managing Director / Executive Director level personnel in the BU
With the BUs and vendors in obtaining and managing documentation supporting requests for exceptions and /or deficiencies in the ODCs as well as Internal Audit on addressing and documenting audit items
With Supplier Risk management and Vendor Mgmt teams around firm as well as Service Managers to ensure the proper escalation procedures/documentation is in place
With BU, vendor and necessary groups in dealing with site-specific issues, requests, and projects. Take-charge attitude along with the ability to remain calm under pressure are essential
Capacity Planning - Manage all aspects capacity planning of ODCs and create and generate monthly capacity reports for BUs and senior management. Partner with Enterprise Technology to ensure ODC steady state and future readiness. Liaison between Enterprise Technology, Vendors and MSAS IT to ensure quicker issue resolution and decisions
ODC Documentation - Serve as the central point of contact for managing all requests for ODC exceptions, deficiencies and all the evidentiary documentation that goes along with it
Meeting Chairperson – chair weekly team meetings and document minutes from the meetings to provide info to senior management as requested
Webpage Manager – be responsible for managing the content of the team website and working with the web developers to deliver appropriate changes
Strategic Value Added Services - Ensure ODC operational alignment with firm strategy and direction. Partner with different teams in NY (Internal Audit, Legal & Compliance, Firmwide Sourcing etc.), Information Technology and suppliers to ensure optimal delivery
Strategic Governance - Develop and drive the governance process for ongoing support. Partner with business units to develop a comprehensive and collaborative governance structure
ODC Requirements Definition – Help define the evolving ODC infrastructure requirements and ensue proper documentation and communication to the appropriate parties
ODC Policy Definition - Maintain OVRM (ODC Vendor Requirements Manual), incorporate requirements from Control/Due Diligence Groups. Define best practices for ODCs (supplementary to Control / Due Diligence group requirements). Make the necessary changes and release notes and distribute to vendors and BU’s as appropriate
Incident Response - Respond / communicate incidents to the right teams for triage and resolution, Incident resolution - Support incident management as needed for: BCP events, Information security leakage, ODC exceptions, etc
Minimum 8+ years professional work experience
3-5 years consulting experience or in large complex (matrix) organizations preferably in a PM/PMO role
Good technical and building infrastructure background
Strong program management, time management, conflict management, multi-tasking & analytical skills
Strong facilitator with the ability to influence people
Good level of business skills and commercial awareness
Discreet and professional
Strong team player both local and remote
Pro-active self-starter with “can-do” attitude
Articulate and effective communicator
Extreme attention to detail
Familiar with Microsoft Office, web design, Sharepoint

Liquidity Management Services Product Manager Liquidity Product Delivery Resume Examples & Samples

Leadership skills to represent LMS in large group forums, raising issues as appropriate to identify and resolve issues
Strategic/creative thinking, analytical and problem solving skills
Ability to influence and coordinate multiple internal stakeholders to support a common goal and strategy
Minimum of 5 years business experience, preferably with experience in Liquidity Management
Excellent listening, writing, presentation and communication skills

LMS Product Manager Deposit Product Delivery Resume Examples & Samples

Client Documentation – drive rationalization of product documentation
Define “best practice” client implementation and service processes and synchronize across distribution points, determining the best allocation of work at local and centralized locations to drive consistent client experience
Manage inventory of process improvement and re-engineering initiatives to eliminate redundancy
Bachelor’s degree required, MBA or MA desirable

Proposition Delivery Manager Resume Examples & Samples

Maintenance , delivery and control of the overarching Issue Log and Service Improvement framework and tool set to allow accurate and detailed tracking of key business issues across all core services
Governance and control of UK procedures framework
Tactical & strategic improvements to services, systems & procedures involving senior stakeholders
Act as Subject Matter Expert (SME) into key strategic projects, helping to define direction, ensuring quality and the embedding of deliverables and to represent the Front Office proposition and voice of the client
Working with the MI Centre of Excellence and other stakeholders to create and collate data, documentation and preparation of key performance dashboards for senior management
Report on progress at Platform team forums, front office leadership and team meetings
Day to day assistance to Bankers with specific issues, helping ensure liaison with service partners across the business and driving solutions, often under time pressure
Maintaining relationships between the Front Office and functional Service Partners across the Bank including agreeing and holding them to account for service levels
Assisting Root Cause Analysis of service and product failures and the subsequent improvements needed
Supporting wider team COO team activities and deliverables
Proposition & delivery Management Team and the wider and COO team
Operations, Product partners and Global Service Owners up to and including Managing Directors
Private Bankers
Private Banking Executives
Banking Office Executives
Front Office business leadership (MD level)

Group Delivery Manager Resume Examples & Samples

Lead multiple software engineering delivery teams focusing on small to medium enhancements in every part of the development process from concept to deployment and support
Lead multiple Production Support Teams, focusing on continual improvement
Mentor and Coach Project Managers to develop the leaders of tomorrow
Develop strong relationships with key partners within and outside of IT in order to meet/exceed expectations and achieve exceptional results
Work collaboratively as part of the larger IT leadership team on strategies, initiatives, standards and cross-team resource allocation
Establish department goals and develop strategies to support the Company's objectives
Provide direction and leadership in developing plans and practices to achieve goals
Oversee the development, implementation and ongoing management of the Customer Order Management Delivery and Production Support Teams
Partner with management and others to anticipate future changes and challenges and proactively develop and implement new or revised plans
Continually look for ways to improve our processes and systems
Develop and manage to department budget
Ensure alignment on priorities and direction by partnering with other groups and leaders
Bachelor's degree in related field or equivalent experience preferred
Minimum 5 years experience in management and leadership roles with progressively larger responsibility
Demonstrated understanding of retail and the service environment of Nordstrom
Ability to build strong relationship with peers and senior leadership
Strong strategic planning abilities and critical thinking skills
Clear and effective written and verbal communication and strong interpersonal skills
Experience with a Customer Order Management a plus

Delivery & Service Manager SLD IT Resume Examples & Samples

Capture, prioritize and structure the business demands and requirements to create a multi-year keep the system running strategy and development roadmap for all the respective IT and business areas. Align delivery milestones for the demand portfolio with business partners, taking into account business priorities, strategy and the respective IT delivery capabilities
In order to create the strategy and roadmap portfolio, lead and facilitate workshops in strategically important areas with both business and IT. Understand and manage demand dependencies within the business community and across GIT to maximize added value and continuous business process improvement
Take full responsibility for delivering into the agreed project/portfolio/RFC execution within the boundaries of time, cost & quality and for managing the customers’ expectations and requirements. This includes leading negotiations and fully understanding the impact of the project results on the organization to ensure proper escalation management, if needed. Furthermore, manage and oversee the stabilization and sustainable handover of projects to the respective support teams
Build up and lead scalable/sustainable delivery team through identifying resources needed and assigning individual responsibilities in order to execute successfully
Lead and drive change management for the respective projects and ensure changes are smoothly and successfully implemented to achieve lasting benefits. This also includes proper documentation, training, controls and metrics
Service Management
Oversee and resolve any escalations in application operations to ensure that GIT targets and KPIs are achieved
Develop and manage service level agreements; sign off SLDs with the Business and mange adjustments, either up or down, depending on business needs
Proactively identify and deliver KSR efficiency potentials and savings. Drive quality improvement actions
Prepare and facilitate the monthly Change Advisory Board (CAB) meetings to prioritize IT work together with the key business stakeholders. After CAB, plan and assign resources according to the priorities and ensure promised release dates are committed and adhered to
Actively manage, plan, prioritize, and follow-up on all phases of project work and change requests ensuring that personnel efforts are focused on business priorities; ensure compliance and consistency with all adidas Global IT standards, policies, and methodologies
Implement, continuously improve and follow change/release management policies and procedures
Manage the day to day keep the systems support while keeping business priorities in mind
Provide effort estimations including resource planning, cost and time for change requests, support and projects
Ensure all projects have deliverables met on time, within budget, and have a quality focus
Experienced with remote management and cross-locational teams; ability to work in a virtual team and communicate in multicultural environment
Strong Leadership skills working in teams and with internal business partners
Ability to manage multiple priorities and deliverables
Ability to have successful crucial conversations
Exercises good judgment to determine most efficient way to complete tasks
Exceptional verbal and written communication skills with management on all levels and hierarchies; internal customers, Sports Licensed Division IT colleagues, GIT colleagues and direct reports
Ability to effectively interact with all levels of business via phone, written communication and in person
A strong communicator with ability to create, plan and deliver presentations with confidence
Proven internal customer satisfaction / account management skills (relationship and portfolio & program management)
Sound understanding of the development & release management lifecycle
Sound understanding of SLD business processes as well as best practices in the Apparel and Footwear industry
Four year degree in Computer Science/Business Management or equivalent work experience
Minimum of 7 years IT experience
Previous management experience in application support & project delivery
IT project management experience
Excellent structured organizational skills required
Excellent oral and written communication skills required

Associate Credit Product Delivery India Resume Examples & Samples

Deal Closing & Client Support
Partnering with and supporting business partners across GCB, Credit, Product, Legal and line of business operations
Transaction coordination: primary point of contact and escalation across end to end deal lifecycle, including onshore, offshore and cross-border deal coordination
Provide insight into negotiation of legal agreements and status of transaction closing. Escalate backlogs and issues to Bankers as needed to move the transaction along the closing lifecycle
Delivery of best-in-class credit documentation processes including managing the execution of credit facility letters, deal closing process, ownership of sourcing and reviewing client constitutional documents and conditions precedent
Pipeline Management and Support
Transaction Management
Populating standard agreements and performing gap analysis / prep work on non standard docs for legal
Manage controls framework, reporting and escalation for transaction execution
Working on local Regulatory requirements to meet the increasing demands of onshore data and processing requirements, and reporting transparency
Experience of Credit Administration / Transaction Management / Credit Execution demonstrating strong credit product knowledge; a sound understanding of the transaction cycle of credit documentation and the associated risks and regulatory requirements
Strong credit and documentation knowledge across core lending products/agreements (e.g. Loans, Trade finance, ISDA, specific local market knowledge where required)
Ability to problem solve and deliver solutions at root cause
Strong control mindset, focuses on continual improvement and capacity management
Post Graduate with minimum 8-10 years working experience

Portfolio Delivery Manager Resume Examples & Samples

10 -15 years of experience that is directly
Broad business, organizational and operational knowledge across the Enterprise
Aptitude to manage large investments of $20-30MM
Strong negotiating skills and ability to create ‘win-win’ outcomes
Outstanding customer service attributes both internally and externally
Track record of developing high-performance teams
Advanced Communication skills
Problem Solving / Analytical Thinking Skills
Understanding of accounting of project expenditures
Have strategic ability, economic intelligence and a business development mind-set
Can link project objectives and outcomes to business and enterprise strategies
Detailed knowledge of PMLC and SDLC methodologies
Current in understanding of alternative methodologies (i.e. Agile) and how they can be applied
Strong awareness of and ability to navigate organizational sensitivities and cultural diversity
Entrepreneurial and well versed in business strategies related to customer loyalty, profitable growth and retention
Willingness to confront and be confronted
Ability to work successfully with other strong personalities

Application Delivery Manager Resume Examples & Samples

Maintaining an in-depth understanding of relevant and up to date technical knowledge, applications and techniques
Software development methodologies, e.g. waterfall, agile
7-10 years experience of IT delivery (essential)
5-7 years of IT management (preferred)
Likely to have managed a delivery of approx £1 - £5m
Large-scale blue-chip organisations such as Barclays (preferred)
Broad knowledge of Barclays Group (beneficial)

Senior Manager Digital Assessment Delivery Resume Examples & Samples

Assessment Delivery: Directs and monitors all aspects of digital assessment delivery, including development of digital specifications, item types, scoring, reporting, and overall digital content management and deployment. Provides leadership and decision guidance across content development, program management, research, and engineering as needed for assessment delivery including implementation to specifications and customer or product requirements and quality of assessment content and metadata
Project Management and QA: Manages staff to ensure development of and adherence to project schedules and quality standards for timely assessment delivery in support of CTB products and programs across all markets and customers. Coordinates with Assessment Project Managers, Director of CDLS, and Content Managers to ensure coherence of specifications and requirements and on-time delivery of assessment products and components
Content Asset Management: Drives the development of processes, infrastructures, and communications to ensure integrity of assessment content within and across all digital systems. This includes the establishment of standard metadata for all assessment content and standard ways of communicating metadata within and across systems to support seamless delivery to downstream groups, stakeholders, systems, and customers
Budget Management: Manages staff and resources within team, approves and tracks costs against project and product budgets. Provides capacity planning and other financial forecasting and metrics support for management
Training: Drives change throughout content department and stakeholder areas to drive assessments into digitally viable and supportable solutions that happen through lean processes. Supports staff in the development and conducting of training across department to ensure change is supported and best practices are shared, followed, and regularly updated to meet the needs of the dynamic assessment market
Proficiency in Microsoft programs such as Excel, Word. PowerPoint required
Familiarity with SharePoint or other digital collaboration tools required
Familiar with web based systems and tools, database management tools, software applications and platform functionality in order to help troubleshoot, identify issues and consult with Technology teams for resolution
Familiar with digital development and content management systems , including metadata definitions, tagging, implications to cascading style sheets, MathML, workflow, statuses, and item banking systems
Familiar with digital assessment or instructional materials delivery systems
Analytical Thinking; tackle a problem by using a logical, systematic, sequential approach and as illustrated through financial, contractual, business reporting
Results Orientation; drive and achieve results in support of business and customer requirements
Decisiveness; make difficult decisions timely based on sound problem-solving skills
Managing Change; demonstrate initiative and support for innovation and change needed to improve the team's effectiveness
Managing Performance; set clear goals and expectations, track progress, ensure feedback, and address performance issues promptly
Persuasive Communication; plan and deliver verbal and written communications that make an impact and persuade their intended audiences
Diagnostic Information Gathering; identify information needed to clarify a situation, seek that information from appropriate sources, and use skillful questioning to draw out the information, when others are reluctant to disclose it
Thoroughness; ensures work and information is complete and accurate. Carefully prepares for meetings and presentations; follows-up with others to ensure agreements and commitments are fulfilled. Forward thinking: anticipate the implications and consequences of situations and take appropriate action to be prepared for possible contingencies
Strategic Thinking; analyze the organization's competitive position by considering market and industry trends, existing and potential customers and strengths and weaknesses as compared to competitors
Technical Expertise; demonstrate depth of knowledge and skill in a technical area. Contributes to generating ideas in support of developing technical solutions to new or highly complex problems that cannot be solved using existing methods or approaches
Fosters Innovation; develop, sponsor or support the introduction of new and improved methods, products, procedures or technologies
Bachelor’s Degree in Education or related field; MS degree preferred
2 or more years K-12 teaching experience or equivalent
7 or more years in increasingly responsible positions in K-12 assessment development and publishing
3 or more years’ experience in managing, designing, developing, and/or delivering digital assessment products
5 or more years leading in a cross functional role where communication and decision making was critical for driving shared deliverables forward
Knowledge of content development and management processes and emerging technologies
Management experience in in directing and leading professional teams
Experience in budgeting, resource and capacity planning
Demonstrated proficiency in the ability to work collaboratively with others, including staff, customers and key stakeholders
Effective communication skills including presentation skills
Ability to proactively solve complex conceptual problems
Experience working in team environment
Executes efficient customer service in the best interest of both the customer and the company
Must be able to travel based on customer needs

Risk & Remediation Delivery Manager Resume Examples & Samples

Ability to develop and implement department wide strategies
Proven ability in management & delivery of operation risk or similar programs across larger organizations
Ability to develop, implement and maintain processes across multiple locations and disciplines
Ability to contribute to firm wide forum, filter information pertinent to our department, synthesize objectives and effectively communicate internally
Microsoft Office suite (Word, Excel, PowerPoint, Visio) proficiency
Excellent written/reporting skills
Excellent communication and interpersonal skills demonstrated with people from a variety of groups and disciplines
Excellent influencing skills
Accurate, tenacious and delivery focused mindset with good attention for detail
Experience within the financial services industry
Risk or risk related experience preferably within Information Technology
Experience of SOX Regulations
Knowledge of COBIT and ITIL frameworks for risk assessment
ISACA qualifications in CRISC and or CISM

Delivery Resume Examples & Samples

Technology Architecture
Development Services
Application Services
Other Technology Solutions (TS) organizations with deliverables to Wealth-funded projects (i.e. Direct Channels TS, Corporate Segment TS)
Infrastructure Technology Solutions
Technology Risk Management and Information Security

CIB Production Delivery Resume Examples & Samples

Gather requirements and define the scope of project(s). Ensure proper resourcing allocation and develop a plan and schedule, with well-defined milestones
Keep work streams and projects on-schedule with proper level of transparency and escalation
Implement proper toll gating to ensure timely delivery and quality
Hold project team members accountable for execution and delivery. Understand the technical intent and content behind the project to help drive successful outcomes
Facilitate collaboration and cross-impacts between work streams
Remove roadblocks and keep activities running smoothly and on-schedule
Create regular management status reporting. Highlight issues and risks
Experience developing and presenting materials for executive leadership
Excellent verbal and written communications skills as well as highly developed interpersonal and influencing skills
Proven ability to meet deadlines and work in a fast-paced team environment while managing activities of more senior people (within work streams)
Ability to prioritize and work on multiple tasks simultaneously
Experience in forecasting and tracking project financials

Director of Infrastructure Delivery Resume Examples & Samples

Manage all aspects of large, multiple related initiatives to ensure the overall project is closely aligned to and directly supports the achievement of the company's strategic objectives in a professional and successful way
Manage and lead project teams; 25+ on/off shore resources
Participate in defining success criteria, metrics, test and deployment management methodologies
Build and maintain relationships by engaging business sponsors, key stakeholders, application teams, infrastructure teams, and project teams to establish creditability, solve problems, build consensus and achieve objectives
Take accountability for project success including on-time, on-budget, high-quality targets. Ensure that the program goals/milestones are met and budgets are in accordance with financial goals and agreed budgets. Establish and track success criteria and metrics for the program and projects
Develop and define a structure and operating model for the program. Select and manage consulting resources for project implementations to ensure that projects are successful and that consulting resources are cost-effective and value-driven
Provide the functional, technical and analytical abilities sufficient for conducting business analysis and project management of all areas within infrastructure including the data center, service delivery, and ongoing operations
Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization. Identify opportunities for improvement and independently lead implementation of changes
Communicate roles and responsibilities of the project team
Monitor staff performance and contribute to performance reviews
Act as an advocate for Enterprise Infrastructure Services in applying methodology, processes and tools in adopting best practices for project delivery
Manage process improvement initiatives assessing current and future state solutions contributing to improving the success of the project portfolio
Lead, review, edit, and manage contracts including Master Services Agreements and Statements of Work. Change Orders for all phases of the project lifecycle for external consultants. Ensure that work is operating under contract constraints, scope, terms and conditions
Act as an internal quality control check for the project; apply thorough stage gating throughout all phases of a project to driving consistency
Lead the strategic development and design of principles, processes models and standards that address business requirements and goals. Act as a subject matter expert on various areas and an advocate in adopting new best practices and processes
Plan and manage the transitional services to the operations teams and the application support teams
Regularly assesses and diffuses complex, and escalated customer issues. Takes personal responsibility and accountability for solving problems
Manage vendor relationships to ensure we are receiving the best support and leveraging all available resources from our technology partners
Bachelor’s degree in Computer Science, Management Information Systems or related field or equivalent work experience
10+ years of relevant technical and business project management experience
10+ years proven success in a leadership role managing large projects in the data center or 24x7x365 service provider environments or enterprise level IT infrastructure environments
Experience in building/managing project teams of 25 or more people
Successfully delivered large complexity projects with budgets exceeding $2 million
Project delivery experience across all aspects of data centers, facilities, infrastructure technologies, and process integration including data center optimization, consolidation, maintenance, capacity planning, and refreshes
Working knowledge of IT Infrastructure and Operations including Data Center Facilities and Cabling, Network and Telecom, Storage and Backup, Servers and Virtualization, Operating Systems, Messaging, Web Technologies, Automation, Orchestration, Monitoring, Security, and Architecture
Demonstrated experience managing infrastructure delivery projects from construction of data center facilities to rollout of desktop applications
Expected to have in-depth specialized knowledge of general enterprise IT infrastructure systems, operational and engineering processes and practice
Understanding of IT infrastructure technologies such as Ethernet, TCP/IP, DHCP, DNS, Load-balancing, Fiber Channel, LUNs, Hypervisors, and Active Directory
Knowledge of IT Service Management and the ITIL framework, have managed implementations or ongoing operations of Service Management processes
Understand the interdependencies between technology, operations and business needs
Well-developed leadership qualities enabling mentoring of others. Motivates team to success and gives recognition for results
Excellent experience in SDLC Methodologies, such as Waterfall and Agile/SCRUM, ensures consistent use of common processes, tools, and methodologies across all projects
Build and maintain relationships by engaging business leaders to establish creditability, solve problems, build consensus and achieve objectives
Excellent leadership, communication (written, verbal, and presentation) and interpersonal skills
Self-motivated, decisive, with the ability to adapt to change and competing demands
Familiarity with Sarbanes-Oxley compliance processes
Knowledge of resource and project planning tools such as CA Technologies Clarity PPM and MS Project
Technical and/or Project Management PMI or ITIL certification or equivalent is a plus

Delivery Process Manager Resume Examples & Samples

Drive process areas specific to DAIR (decisions, actions, issues, risks) management and Metrics Reporting
Maintain scope change, resource and cost management tools
Provide support for the program across additional process areas, including: Work Plan, Schedule, Deliverable, Metrics and Reporting
Update and analyze metrics and reports to identify key callouts and areas of concern, issues and risks to be communicated to teams and escalated to leadership
Applies understanding of program management and practice to resolve a variety of common issues within a particular platform or technology
5-8 years experience in project management, program / project planning, scoping, budget and staffing
Expert experience in both agile and waterfall methodologies
Experience training teams and creating understandable process documentation
Strong organization and time management skills

Consumer Lending Product Delivery VP Resume Examples & Samples

Drive the delivery of new products and product enhancements by: 25%
Taking an active role in planning and prioritising the change agenda
Developing and owning the detailed business requirements
Inputting, reviewing & commenting on key programme deliverables (Technical designs, operational design, Test Plans/scripts,)
Owning and driving the Operating Plan by: 50%
Monitoring Service Level Agreements in support of delivery with Operations and IT, and resolve operational service issues
Understanding the end to end customer experience for our Consumer Lending products ensuring quick resolution of issues & complaints
Maintaining product integrity, managing at all times product, legal, regulatory compliance and business risk and resolving all outstanding audit findings
Maintain product compliance in line with the regulatory agenda for Consumer Lending products
Management of the ‘customer’ agenda for Consumer Lending
Manage the Risk and Governance agenda for the team, ensuring actions progressed to mitigate, minimise or close risks and issues. 10%
Drive the resolution and taskforce structure of incidents impacting the product area. 10%
Maintain a detailed knowledge of the technical details of products in order to support channels across BCUS in resolving customer queries or negotiating product changes or enhancements. 5%

Circulation Delivery Verifier Resume Examples & Samples

Verify/audit delivery of free products such as: TMC, Sunday Select, El Sentinel and other non-paid products are being delivered the proper households
Verify free products are not being delivered to addresses or communities that have requested the products not be delivered
Verify free product distribution to retail locations
Verify deliveries of unpaid products, delivered by contracted vendor
Verify product is displayed properly on the authorized racks
Verify paid products for delivery partners
Support advertising programs when requested
Verify Visitor Wrap deliveries
Typically should have an Associate’s or Bachelor’s degree in business, marketing or related field or have equivalent related experiences
Must be able to plan and organize route audits and communicate findings electronically Must be able to work independently and manage time effectively in order to meet deadlines and stay within the allotted part time hours
Must be able to communicate effectively with the general public, retail and hotel management, independent contractors or contracted distributors if and when necessary, as well as, personnel within the organization
Must possess basic accounting and mathematical skills and be skilled in the use of a personal computer
Must be able to maintain a valid driver’s license and have reliable transportation
Previous newspaper distribution or related experience is preferred but not mandatory
Must be able to work shifts that include Wednesday, Thursday, Saturday and Sundays

Seasonal Regional Delivery Room Employee Resume Examples & Samples

Utilize best practices following Standard Operating Procedures and Quick Reference Cards
Clear and effective verbal communication and strong interpersonal skills
Sense of urgency and follow through
Flexibility in hours and tasks
Ability to Use Hand Truck and Pallet Jack

Manager, It-mobile Delivery, UPR Technology Resume Examples & Samples

Lead mobile application development and implementation teams in conjunction with the Project Management Office. Responsible for the program management of multiple projects including project initiation, scoping and approval, project staffing and project implementation
Assemble development teams to effectively address multiple clients’ requirements according to the specified program’s objectives, schedule and budget. Ensure that the program delivery is timely, successful, and meets or exceeds the client group’s expectations
Develop and maintain an effective relationship with client group senior leadership, building strong working relationships
Lead vendor selection and management including oversight of drafting SOW’s, RFP’s, vendor evaluation, budgeting, monitoring progress through to implementation
Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities
4+ years’ experience delivering mobile solutions on iOS and/or Android platforms
8+ years’ experience in a large Information Technology or consulting organization with proven experience partnering with client groups in support of managing complex, multi-year and multi-location projects and programs, including the creation and management of program associated budgets
Hands-on experience in mobile development technology platforms
Proven successful experience in vendor selection and management for a wide range of IT solutions
Expert knowledge of IT functionality and integration across business processes
Expert knowledge and application of systems development and project management processes in relation to the initiation, analysis, design, management and implementation of complex projects involving multi-discipline initiatives across the enterprise
Strong interpersonal skills with demonstrated ability to make effective decisions while working through complex personality, program, and business interest related issues
Well-developed critical thinking and communication skills (written and oral)

Test Delivery Manager Resume Examples & Samples

Degree in Computer Science, Information Technology or related field; alternatively an equivalent education
Minimum of 12+ years’ proven experience in a test management role in an international organization with matrix structures
Solid hands-on knowledge in managing test automation and non-functional testing as well as running a global test organization/ division
Excellent strategic and analytical thinking and working approach
Excellent communication skills and a natural awareness for diverse cultural team-structures and meritocratic environments
Fluent English language skills
Experience in Banking/Financial Institutions is preferred
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Head of UX Delivery Resume Examples & Samples

Provide cover for many of the day to day activities of the General Manager (GM) of UX&D for a period of 6 months
Provide leadership, business and management support to the UX&D teams
Assign priorities in line with BBC and FM strategic direction and allocate resource accordingly
Work with the wider FM management team to identify and address strategic business challenges and opportunities
Sophisticated appreciation of the strategic editorial, technological and business issues facing the BBC and of the changing needs of audiences in the digital world
Established skills in business processes
Sharp understanding of the competitive and regulatory landscapes
Experience of leading professional staff delivering complex projects in an environment of considerable scale and complexity
Knowledge of key internal and external stakeholders - and the ability to establish and sustain effective partnerships with them
Appreciation of technological developments and their potential to enrich the experience of audiences. Detailed understanding of wider industry developments and the ability to respond effectively to changes in audience needs, competitor strategy and the regulatory environment
A good working knowledge of the relevant legislation and BBC regulations (including health and safety and managers and producers guidelines)

Customer Delivery VP Resume Examples & Samples

Set strategic vision and layout departmental expectations towards achieving corporate goals
Engage in strategic planning and execution to ensure best in class practices and on-going improvements in productivity and efficiency throughout the department
Manage teams of technical professionals and implementation analysts
Provide strategic vision for department initiatives
Facilitate partnerships with internal clients
Collaborates with other group leads to manage and grow the organization with a focus on performance, scalability and innovation
Develop succession plans within the department to facilitate growth
Ensure passing results on all internal audits and full adherence to the Change Management policies
Manage budget and accuracy metrics within established guidelines
Invest in Colleague Development and creating the right environment to foster growth and to minimize regrettable attrition
Represent department interests at bank wide project meetings
Contribute to the development of the financial and business goals for Customer Delivery
Provide timely, accurate and complete management information that enables decisions to be made quickly and implemented at speed
Research and help resolve Problem Management issues
Invest in colleague development and create the right environment to foster growth and to minimize regrettable attrition
Maintain compliance with business policy, RCA, and SOX audit standards

Pre Employment Screening Delivery Manager Resume Examples & Samples

Ability to impact and influence with excellent interpersonal and communication skills
Ability to resolve a magnitude of diverse, complex and ambiguous issues
Solid understanding of recruitment policies, processes, standards and best practices

Application Delivery Manager Resume Examples & Samples

Lead large-scale Hybris design and implementation efforts
Facilitate and negotiate with key partners on the delivery of projects and commitments
Provide technical support on existing eCommerce systems
Provide a single point of coordination to gain consensus from development, product management, project/program management on release commitments and timing
Streamline communication; ensure common understanding of development plans
Help to proactively identify cross program application dependencies and potential downstream impact in order to improve release coordination
Ensure product backlog prioritization is accurate with product owners
Drive application release readiness and change management processes
Proactively track and reviews team processes and release metrics and provide recommendations on enhancements
Communicate release status, risks and impact to release schedule
Manage on-time project delivery and business expectations and ensure internal customer satisfaction
8+ years of IT industry work experience on eCommerce systems, solution design, and deployment using Hybris, Endeca, and other eCommerce applications
Solid background in web technologies that encompasses web content management systems, web analytics, and web commerce technologies
Bachelor’s degree in Computer Science or equivalent
Strong technical aptitude in application development and data management is critical
Demonstrated successful working relationships with IT and Business customers
Strong negotiation skills and excellent communication and presentation skills are required
Ability to facilitate and drive resolution of complex business and technical problems associated with software development project efforts
Ability to present ideas in business-friendly and user-friendly language to end users and senior management
Exceptional customer service orientation and collaboration skills
Strong multi-tasking capabilities

Digital Channels Application Delivery Resume Examples & Samples

Manage first level production support once the products are implemented
Interact with vendors support organizations as needed for issue resolution and enhancement requests
Technical background: J2EE, Oracle, WebSphere. Development experience is preferred
Strong problem-solving skills with excellent interpersonal skills
Project management experience is a plus
Strong execution skills and attention to detail
Bachelor's Degree or equivalent experience in business

Campaign Delivery Manager Resume Examples & Samples

Work with the global brand team and market teams to manage a campaign calendar which includes all content and campaigns for all markets in Americas
Develop and optimize processes focused on efficient, on time, and high quality delivery of campaigns an website content
Develop and maintain expertise in the core campaign content and experience related platform tools – Demandware, etc…
Efficiently and effectively serve your global and market customers; develop ability to deliver quality and on-time campaigns during both adapt to peak and non-peak times
Provide operational supposrt for campaigns; ensuring your team is available to support comapigns as they are pushed live – during times which allow you to fix issues and ensure the majority consumers have the deired experience
Be a key input into the optimization of website management tools
Support business projects as needed
2-3 years of experience similar role in a corporate environment
HTML and CSS knowledge with experience using these skils in a corporate environemt
Intermediate knowledge of JavaScript

Application Delivery Manager Resume Examples & Samples

Lead, design and develop VisionPLUS application change for all VisionPLUS migration projects across diverse locations in Emerging Market, Western Europe and UK
Manage a team of 6 to 10 people – internal and external supplier teams in Singapore, China and India for the delivery of all VisionPLUS migration
Lead and ensure all team delivery abide to the 7 principles of system development standard
Partner with technical leads and peers to develop business strategy
Manage performance goals and business needs of the organization
Plan, define and review projects for proper implementation and migration to service mode
Plan, develop and implement new systems and ensure proper functioning of existing systems
Resolve any issues and take preventive actions and maintain project logs, documents and status reports
Evaluate performance of team members, provide feedback and appraisals
Co-ordinate with management in developing long term plans for application development
Collaborate with application management on defining project objectives, resource planning, allocation and support for projects
Lead and participate in all phases of application development lifecycle
Provide maintenance and support for all application development lifecycle
Maintain good technical knowledge to provide direction to the development process
Ensure expense are within budget limits as per project/organization standards
Responsible for monitoring project and excellent communication and collaboration skills across all levels within the organization
Review and innovate changes to internal processes or creating greater value for customers in terms of products, services and business system with increasing internal effectiveness and efficiency
In-dept understanding of various Cards & Payments functions and business processes aligned with technology
Capability to advise an emerging technologies, NFC, Mobile payment.etc
Works in partnership with other technology partners to enhance systems and processes
Strong experience in software development practices

Associate Technical Delivery Manager Resume Examples & Samples

A strong technical delivery background
Experienced of managing multiple projects / project planning / project teams
In-depth knowledge and experience of the project lifecycle process
Previous experience of supervising, leading and managing people across virtual teams
The ability to establish, build and maintain effective relationships across a number of business areas and key stakeholders
The ability to adhere to set policies and procedures whilst working towards demanding time scales and deadlines
Excellent organisational and analytical skill
Strong influence and negotiation skills
Creative and Independent thinker
Formal qualification in area of specialism, e.g. Prince II, PMI (beneficial)

Mgr, Tech Ed Delivery Resume Examples & Samples

Plans, assigns, monitors, reviews, evaluates and leads the work of others engaged in facilitating assigned curriculum, including presenting information, directing structured learning experiences and managing group processes and discussions that result in enhanced knowledge, skills and abilities of participants
As needed will provide technical training and education solutions at RJ branch locations by consulting on training needs and priorities, content, development, delivery and administration
Participates in needs analysis and creation of education and development solutions for branch associates, management, advisory teams and other high visibility audiences. Prepares and delivers written and oral presentations via varied mediums including e-learning
Presents systems capability demonstrations for potential Financial Advisors
Drives educational solutions that meet business needs while balanced with instructional design practices
Applies enterprise-wide thinking to individual requests to ensure cross functional solutions
Leads projects to successful completion
Partners with educational resources and 3rd party providers to leverage technologies and resources to best streamline processes and add business value
Ensures the quality and effectiveness of educational delivery and results by guiding the development and maintenance of appropriate metrics
Models effective uses of appropriate instructional technology and practices in the classroom and online
Minimum of a bachelor’s degree in Information Technology, Finance, Adult Education or related degree and seven (7) years of experience or combination of education, training and experience. At least five (5) years of training and development experience and two (2) years of leadership experience preferred
Advanced knowledge of concepts, practices and procedures in technology consulting, needs assessment, program design and adult learning theory
Strong understanding of the financial industry, products, policies and procedures highly preferred
Series 7, Series 63/66 required or the ability to obtain within 1 year
Series 9 and Series 10 preferred
Valid driver’s license and eligible for coverage under firm vehicle fleet safety policy to drive on company business
Extensive travel required to branch locations
Leverages systems & processes to attract, develop & retain talented individuals
Ensures customer perspective is driving force behind business decisions and activities
Ensures customer solutions, practices and procedures are carried out and achieve their objectives

Dsi-application Delivery Manager Resume Examples & Samples

Responsible for application(s) delivery resourcing, workload and performance management of the team
Manage client expectations and demands proactively while maintaining good client relationships, working closely with the Technical delivery Manager to ensure effective application development and delivery within the required project timescales and budget
Utilizing the Barclays defined best practices, standards and tools during design, development, integration, documentation and support
Train and develop staff to ensure full development of their potential
To set out the scope of development, engaging the most effective application development resources and managing through the application lifecycle from design to deployment into the production environment
To deliver an application, or upgrade to an application, that will each deliver benefits of strategic importance to portfolio
To leverage the use of agreed supply chain resources, ensuring that all third party resources are integrated into the Barclays application development team, with an agreed communication and reporting line to the Application Delivery Manager.To deliver an application, or upgrade to an application, that will each deliver benefits of strategic importance to a business area or group of business areas.Responsible for the integration of new and modified applications onto the wider Barclays Systems landscape
Responsible for ensuring the appropriate development methodologies are selected and adhered to throughout the supply chain (Agile, SDLC etc.)
Develop strong working relationships with AD System Engineers to ensure successful delivery of applications
Good understanding of the internal and external environment related to Data Integration and services
Has a working knowledge of data integration products/ tools and of the components in the technology strategy of platform. Highly knowledgeable of industry standards and themes relevant to Data Integration and ETL
Strong understanding of software languages, platforms, tools and methodologies such as SDLC and Agile
Establish and manage the structure and schedule for each engagement: project member roles & responsibilities, project rhythms (Daily standups, Sprint Planning, Retrospectives, etc.)
A clear track record of delivering successful IT change agendas, at scale and with multi million pound budget
Experienced with standard methods, tools and techniques for estimation and planning
Advanced level of proficiency in Programme and Project Management and able to oversee and direct multiple programmes and projects at any point in time. Active knowledge in Programme Management and Project Management tools and methodologies (PMP, Prince2, etc.)
Responsible for scoping, planning, budgeting and forecasting of projects within portfolio
Satisfactory resolution of application-related service incidents during change delivery and warranty periods
Degree educated or similar and relevant experience
Proven ability to develop and manage senior level stakeholder relationships across the portfolio Change, Engineering and within own Technology Group
Demonstrates a comprehensive understanding of the portfolio councils and operating models (e.g Network, Information etc.)
Actively involved in all phases of SDLC and ensuring deliveries across different stages of lifecycle
Experience in diagnosing and resolving root cause of problems, Resolves major problems and fluently applies escalation and notification procedures for incidents
Actively supported software quality assurance reviews and monitoring activities
Experienced with planning, estimating, staffing, organising, and managing multiple application development initiatives; had monitored and dealt with critical paths and risks areas

Application Delivery Manager Resume Examples & Samples

Managing a team of software designers, developers and testers. Responsible for application delivery resourcing, workload and performance management of the team
Managing client expectations and demands proactively while maintaining good client relationships, working closely with the CIO Project Manager to ensure effective application development and delivery within the required project timescales and budget
Scoping, planning, budgeting and forecasting application development initiatives. Responsible for managing initiatives to approved budgets and commitments
Delivering medium scale and relatively low-complexity change into business areas with a smooth transition into BAU operations, whilst ensuring agreed benefits are realised
Developing and maintaining strong relationships across CIO organisation ensuring effective delivery of applications into the production environment
Liaising and working closely, with the CIO Project Manager, keeping the Project Manager updated on progress against milestones, risks, issues and budget control
Agreeing on the application development design, build and test strategy with the CIO Project Manager (and Project Board where appropriate)
Collaborating with the application support areas to ensure smooth transition of applications into their BAU environments
Developing the application development management capability of own team and peers/colleagues across CIO Application Delivery
Develop strong relationships with AD Systems engineers to ensure changes deliver to Time, Quality and Cost
Ensuring the effective development of robust, effective applications, or application changes, as defined by the CIO project
Managing on a day to day basis the application development resources (designers, programmers and testers) within the team including Barclays staff, 3rd party suppliers and non-people resources e.g. licences, hardware
Ensuring all third party resources are fully integrated into the application delivery team, with clear reporting and communication lines to the Barclays Application Development Manager
Managing change control and configuration management for the application development elements of the CIO project and deciding on the outcome of impact assessments, recommending the appropriate way forward to key stakeholders
Ensuring all CIO Application Delivery governance and performance measures and standards are adhered to
Managing the successful delivery of applications into the production environment, including the design of, and transition to, the application support strategy
Provision of technical application development guidance and support to the CIO project, on all application related issues
Integration of the application into the wider Barclays Systems landscape
Supporting AD Systems Engineers in planning the implementation of application fixes required in the live environment
10+ years of experience in Credit Cards, primarily in VisionPLUS
3+ years of experience in Private Label Cards, primarily in VisionPLUS
2+ years of experience in Loans processing, primarily in VisionPLUS

Card Embossing & Delivery Initiative Resume Examples & Samples

Fluency in English. Working knowledge of Spanish languages helpful
Experience in leadership of program/project management and deployment processes
Robust experience in excel or other analysis tools required
Experience in MIS, list management, Audit or CAT (Computer Assisted Testing) strongly preferred
Experience in execution of business requirements/process mapping and gapping, functional design, test planning and Operational Readiness support
Working knowledge of banking operations major functions and how they relate to consumer (U.S. and Mexico) banking products strongly desired
A minimum of 5 years of progressive, successful background in operations development methodologies
Demonstrated background in program/project management, compliance and risk strongly preferred
Understanding of regional business objectives, marketplace (U.S. and Mexico), competitive environment and customer experience factors helpful to role

Digital Authentication Delivery Manager Risk Based Authentication & Decisioning Resume Examples & Samples

Translating the strategic vision for the development of Risk Based Authentication and Decisioning controls into a coherent roadmap of releases for delivery
Managing the interdependencies between the other Product delivery teams and all the component activity required for E2E delivery of the required changes
Conducting periodic roadmap performance reviews with key stakeholders (plan vs. actual, key milestones/deliverables, management focus items, etc)
Develop and maintain the product road map/pipeline - gaining input from all stakeholders
Bachelor's degree preferred required
Project/Program Management - complete end-to-end understanding of proper project management methodology
Demonstrable stakeholder management skills
Communication Skills - ability to communicate ideas, concepts and status to senior stakeholders

Analyst, Information Delivery Intake Resume Examples & Samples

Assist Manager, Information Delivery to execute the governance framework over intake of new requests, change management of existing dashboards, and modification to data sources / definitions
Working closely with various finance partners in gathering and documenting their dashboard requirements
Understand, communicate, and advocate the UFIND Operating Model (inclusive of data standards, dictionaries, documentations, and models)
Assist Manager to work closely with CSTS, Finance Production Support and various partners in identifying and acquiring required data sources
Gather evidence supporting adherence to the governance standards and policies established by the Finance Data Analysis and Governance to support UFIND Community of Practice
Identify opportunities for process improvements and work with finance partners to analyze, streamline, enhance, and document existing procedures and processes
Support the enhancement of the Finance Data Analysis and Governance Framework

Director, Banking PMO Planning & Delivery Resume Examples & Samples

Develop and manage integrated program plan across multiple functions (e.g. technology delivery, marketing, communications, client experience, sales and distribution, HR, compliance, legal, banking ops, etc.) to ensure successful delivery, operational readiness and customer adoption
Development of release strategy and multi-generational plan(s) across key Banking areas aligned to key business objectives, P&L, risks/issues and dependencies
Manage and monitor broad portfolio of projects through end-to-end delivery, working closely with project managers and stakeholders to ensure successful delivery stakeholder expectations are met
Manage new business and IT concepts from the “idea phase” to fully-vetted work items for delivery and logical grouping into releases to maximize stakeholder value
Develop, track and manage program-level key performance indicators (KPIs) and key success metrics across the banking program as well as define strategies to improve economies of scale and quality
Lead ad-hoc assessments on a variety of topics, collaborating with multiple functional areas and clearly communicate findings to leadership to drive operational change
Develop and refine planning and delivery processes for continuous improvement, scalability, and increased effectiveness
Advise key business and IT leaders in the development and implementation of strategy, by being an “enabler” to help connect dots, facilitate, leverage delivery/domain expertise to increase probability of success
Continuously improve project management toolkits and methodologies. Provide expertise and consulting to project managers in the process of project management and in the softer skills of team dynamics, team building and group motivation
8+ years experience in a complex project management, internal strategy, or strategy/management consultant role
5+ years of experience the areas of direct banking, ecommerce/CRM, channel technology, and retail banking product management
A high-degree of flexibility, analytical mindset, and ability to operate within various functional groups/LOBs will be critical to the success of the role
Proven ability to drive and deliver complex change across a variety of workstreams and functional areas; ability to operate in both business and IT areas
Proven analytical skills and strategic thinking; experience in business case development and modeling
Strong interpersonal skills with ability to communicate effectively at multiple levels of an organization (verbal and written); high degree of comfort with business and technology language
Proven project management skills; ability to organize and prioritize multiple complex projects
Proven ability to deliver results in a changing environment with a high tolerance for uncertainty
Ownership mentality with a deep sense of accountability over results

Data Analyst / Delivery Manager VP Resume Examples & Samples

Participate in the full lifecycle of ETL software development - analysis, design, documentation and testing
Own and drive delivery of Data components for Web projects
Coordinate with technical leads, business partners and developers throughout the SDLC, understanding business rules and defining systems requirements, thinking and writing up use cases, designing and driving data solutions, and clearly documenting the process
Understand and support existing systems, help troubleshoot, and optimize data integration processes and resolve operations issues working with other support team staff located across the globe when necessary
Analyze data using SQL, Excel and other tools and ensure that all timelines of loading/validating data are met
Build strong relationships with the business through delivery, communication and domain knowledge
Coordinating/executing test plans for data projects
Business/Systems/Data analysis experience
Experience working in a fast-paced environment, including multiple projects at any one time
Experience working in a global team environment
Experience working in the financial services industry is a plus
Strong knowledge of Data modeling/mapping and relational data experience
Software development experience preferred
Basic SQL skills, Excel, XML experience
Basic UNIX skills (execute commands, examine text files, etc)
Excellent analytical and problem-solving skills coupled with attention to detail and thoroughness
Strong teamwork, communication skills and time management abilities required
Good presentation skills with the ability to interact effectively with both technical teams and business users
Demonstrated ability to be a self-starter, assume greater responsibilities over time
Minimum BA/BS degree

Delivery Services Representative Resume Examples & Samples

Answer and assume responsibility for incoming calls for full resolution of client concern/issue
Obtaining client credentials from inbound callers to ensure only authorized client contacts are provided with client related information
Coordinate the transfer of clients to alternate supplier by ensuring capabilities of alternate supplier, changing all needed ADP systems and references and confirming change with appropriate persons
Track and reconcile supplier (couriers, taxis, banks, etc.) invoices and communicate effectively with billing and account payable teams
Request credits from suppliers as applicable
Arrange for client billing of special delivery charges as applicable
Validate and process delivery credits for clients as approved by manager
Conduct traces and ensure that calls are answered within the established time frame
Gathering appropriate information related to defects, log entries into appropriate databases
Log and report client issues for proactive follow up purposes and statistic gathering on courier performance
Responsible for handling irate clients gaining their confidence and rebuilding their trust with supplier and ADP
Proactively identify clients which may be potential for chronic delivery delays, advise delivery vendor ensure delivery service is improved going forward
Update client related databases pertaining to address changes, defects, calls, etc
Make recommendation for credit of delivery charges
Proactive calls to clients for delivery Services performance follow up and to inform clients of delivery delays
Communicate and coordinate follow-up with other teams and internal department as necessary
Proficiency in handling client services inquiries regarding payroll deliveries
Redirect any misrouted payroll delivery at the same time insuring department courier costs are minimized
Make necessary arrangements for same day deliveries
Keep all databases up to date by making necessary changes on the ADP and courier systems
Perform early morning activities related to client and courier pick up
Support other team members by communicating any irregularities throughout the day
Log and report missing payroll deliveries for statistic purposes
Commitment to work in a team environment demonstrating a positive approach, cooperation and providing effective feedback and communication to -backup each other in the interest of outstanding client satisfaction

PMO Delivery Liaison Resume Examples & Samples

Strong understanding of program/project management fundamentals
5-8 years of project management or process improvement experience
Demonstrated ability in effective communication and coaching skills
Understanding of PMO best practices
Understanding of project financial analysis and metrics
Comfortable coaching programs on many program management topics, including estimation and budgeting
Strong knowledge of regulatory requirements of the Banking industry, including Dodd-Frank, Basel and SOX
MBA or advanced finance/accounting degree

Application Delivery Manager Resume Examples & Samples

Experience in creative problem solving and successfully executing tasks
Experience in explaining, advocating and expressing facts and ideas in a variety of settings both orally and in writing
The ability and willingness to escalate breaches of policies and procedures
Proven skills in maintaining appropriate documentation
Using technical knowledge to create new opportunities and solutions

Wholesale BIO Business Intelligence Delivery Mgr Resume Examples & Samples

Managing the delivery of ad hoc reporting requests, new / changes to information capabilities and assets, and supporting report stabilization and/or migration efforts using Cognos, Qlikview, and SAS tool sets
Managing a team of BIO Business Solutions Analysts through the development of reporting requirements, report development, testing, and a final productionalized product that adds value to the Business partners
Developing the BIO Business Solutions Analysts into Report SMEs that become expertise in the business they support (goals, processes), the systems they work with, and the data to help provide consultation / business analysis when needed and improve the quality of new information assets
Proactively partnering with the Business to plan resource needs and demands throughout the year to ensure they are delivering the desired amount of new reporting capabilities as effectively and efficiently as possible
Determining if additional full time and contractor resources are required to meet delivery commitments, and hiring qualified resources to meet delivery expectations
Bachelor's degree or an equivalent combination of education and related work experience
8 years of experience in BI developer and/or BI analyst roles, serving as an expert, and with exposure to multiple tools and BI architecture
5 years of leadership experience working with a direct and/or matrix team
8 years of leadership experience working with a direct and/or matrix team
Proven record of BI delivery across complex or large functions
Master's or other advanced degree
Experienced Agile BI (development life cycle for info delivery)

Business Analyst Ii Com Delivery Resume Examples & Samples

Partner with the business and technology teams to define software delivery project requirements and scope to fulfill business strategies
Develop in-depth knowledge and understanding of order management, fulfillment and supply chain business processes and supporting systems functionality
Conduct in-depth analysis to validate business requirements and collaborate with architects and developers to translate those into technical requirements
Prioritize requirements and contribute to defining the project and/or release scope
Partner and coordinate with cross-functional teams to document and execute user acceptance testing
Communicate project status, timeline, risks and issues in a timely manner with project sponsors
5-7 years of Technical Business Analysis experience is required (order management, supply chain and eCommerce experience is preferred)
Bachelor’s degree in a related field or equivalent combination of education and experience is required
Prefer 1+ years of experience with Agile/Scrum/Lean and waterfall methodologies
Highly developed communication skills including the ability to communicate at various levels of the organization and translate business functionality requests into technical requirements with solution recommendations
Proficient in creating process flows, user stories, and UAT test cases
Curiosity to investigate and develop a deep understanding of system components to provide subject matter expertise
Proficiently drive business and technology participation in all phases of the project
Experience researching + analyzing problems and project issues in absence of documentation or established procedures
An intermediate level of proficiency using Microsoft Visio and SharePoint is preferred
Ability to work effectively in a fast moving, cross-functional team environment
Formal Business Analysis training and certifications are preferred

IHC Business Intelligence Architect & Delivery Manager Resume Examples & Samples

Key focus and responsible for system architecture, system design, system development, business modeling, system maintenance within the Enterprise Business Intelligence Group
Manages employees directly, through subordinates, through consulting arrangements and occasionally other managers. Establishes performance goals, allocates resources, assesses annual performance and recommends individual merit and promotional increases
Prepares project plans including scheduling, costs, resources and other operational concerns. Assists in the generation of business requirements to translate business needs into technical specifications
Analyzes management needs regarding information retrieval, data control and use of computing and data processing resources and processes. Maintains knowledge of emerging technologies and recommends/evaluates technologies
Plans, coordinates and schedules investigations, feasibility studies and surveys, including the economic evaluations of proposed and existing systems
Ensures adherence to bank and information systems policies and procedures, security measures and audit standards. Works to identify needs and establish new ones where needed
May conduct vendor negotiations and develop contract proposals
Assist in the development of operational budget plan for the area
Bachelor’s Degree in information systems or related field or equivalent experience Required
Master’s/Advanced Degree in 5 or year experience working in the Banking Industry Preferred
Years of functional/professional experience: 10 or more years of experience working in the Finance Technology area
Extensive working level systems knowledge
Experience managing staff and managers
Strong experience with Oracle, Hyperion, analytical tools
Demonstrated history of developing and implementing information solutions with proven impact
Project management including design, development, implementation and post-production support

Audit Delivery Resume Examples & Samples

As a seasoned professional applies solid understanding of internal audit standards, policies, and local regulations to provide timely audit assurance
Contributes to the development of audit processes improvements
Applies solid understanding of how internal audit collectively integrates with line management and control functions to accomplish the objectives of the function and overall business
Performs moderately complex audits related to Consumer or Investment Banking, technology management; project/program management; or supplier management in accordance with corporate methodologies and professional standards, including drafting of audit reports, presenting issues to the business and discussing practical solutions
Completes assigned audits within budgeted timeframes, and budgeted costs
Provides coaching to team members in all phases of the audit process
Monitors the risk environment and assesses the emerging risks through the Business monitoring process
Recommends appropriate and pragmatic solutions to risk and control issues
Applies knowledge of key regulations to influence audit scope
Develops effective line management relationships to ensure strong understanding of the business
Proactively develops automated routines to help focus audit testing
BS/BA degree or equivalent combination of education/experience
Intermediate level experience in a related role with experience in business, functional and people management, with proven abilities in taking responsibility for issuing to stakeholders high quality deliverables according to strict timetables
Specific subject matter expertise regarding supplier management disciplines and a solid business understanding of financial products, especially those associated with the Consumer or Institutional businesses
Effective negotiation skills, a proactive and 'no surprises' approach in communicating issues and strength in sustaining independent view
Must be an articulate and effective communicator, both orally and in writing, with an energetic, charismatic and approachable style
Strong interpersonal skills for interfacing with all levels of internal and external audit and management

Audit Delivery Resume Examples & Samples

Contributes to strategic direction of Citi’s Internal Audit (IA) function in the establishment of risk based auditing and branch examinations, which include reporting methodologies, organizational design and effective positioning of the function to ensure provision of independent assurance; to be consistent and aligned with Citigroup and Citibank business objectives
Uses excellent communication, leadership and strong management skills to influence a wide range of internal audiences including respective product, function, or regional executive management partners and external audiences including regulators and external auditors
Frequently engages in both internal and external negotiations which will have a major impact on the function, and possibly on the organization as a whole
Directs audit activities supporting a sub set of a product line, function, or legal entity at the global or regional level, in accordance with IA standards, Citi policies, and local regulations
Responsible for providing valued and timely independent assurance on the design and operating effectiveness of a sub set of a product, function, or legal entity at a global or regional level
Responsible for the delivery of high quality, value-added multiple concurrent audits on time and to specification
Ensures the delivery of audit reports and (where appropriate) branch examinations, that are complete, insightful, timely, error free and concise
Ensures timely delivery of high-quality comprehensive regulatory and internal audit issue validation, and where determined appropriate issue validation on other remediation actions, including issues arising from the external auditors, consultants and other partie
Contributes towards the delivery of high impact reports of IA's contributions to executive management, regulators, and Citigroup and Citibank boards' sub-committees, developing trend analyses and thematic reporting
Manages multiple teams of professionals
Recruits staff, develops talent, builds effective teams, and manages a budget. Identifies internal talent and fill key position, attracts talent with required expertise to meet the risk profile of the business, builds deep bench strength and develops appropriate succession plans
Possesses a broad and comprehensive understanding of multiple disciplines (Audit, Risk, Compliance, and Training) and of different audit standards, policies and local regulations; applies a broad and comprehensive understanding of high risk areas including Consumer or Investment Banking, technology management; project/program management; or supplier management
Delivers learning and development programs and is a recognized leader in training and developing others
Develops approaches to promote knowledge sharing and promulgate management best practices across Internal Audit and Citigroup
Delivers cost effective and efficient management of audit teams and audit engagements
Ensures IA meets/exceeds the requirements and expectations of Citigroup's regulators
Works closely and collegially within IA and with line management and control functions to ensure efficient and effective provision of independent audit assurance
Collaborates across businesses and functions to improve the identification, quantification, measurement, management, reporting and controls in governance, risk management and internal control environments
Takes responsibility and accountability of audit's coverage and reporting on common high risks areas such KYC, AML, Fraud, Technology, Sanctions, and Consent Order and other enforcement action compliance
Actively supports and drives the Internal Audit Transformation Program and IA’s and management’s efforts for Citi to have a “strong” internal audit function and for Citi to have “strong” control functions
Fully supports and endorses the Quality Assurance function of Internal Audit and promptly accepts and remediates deficiencies found by QA
Ensures the adoption of the appropriate portions of the Citigroup and Citibank Audit Committee Charters and the Internal Audit Charter for applicable legal entities
Proactively advances integrated auditing concepts
Leverages Internal Audit's Centers of Excellence to improve audit processes and coverage
Related certifications (CPA, ACA, CFA, CIA, CISA or similar) are a plus
Advanced level experience in a related role with extensive experience in business, functional and people management, with proven abilities in taking responsibility for executing concurrently on a portfolio of high quality deliverables according to strict timetables
Specific subject matter expertise regarding supplier management control disciplines and a strong business understanding of financial products, especially those associated with the Consumer and/or ICG business
Demonstrated experience in managing teams and managing integrated internal audit and assurance delivery within a matrix reporting environment
A self-aware, self-confident individual who has well developed listening skills, and a strong ability to engage a group of accomplished business unit heads by providing proactive advice on a variety of audit matters while carefully balancing the independent requirements of the IA function
Effective negotiation skills, a proactive and 'no surprises' approach in communicating issues and strength in sustaining independent views; must be an articulate and effective communicator, both orally and in writing, with an energetic, charismatic and approachable style
Strong interpersonal skills for interfacing with all levels of internal and external audit and senior management
Strong leadership skills with a proven track record in managing teams and making a positive impact on the organization

Senior Architect Automated Continuous Delivery Resume Examples & Samples

Market research in key focus areas to build product roadmap and drive quick POCs for feasibility
Establish and maintain development standards and prescriptions
Develop long term technical roadmap and continual revenue/cost optimization
Lead and manage implementation of complex engineering solutions across the enterprise
Effectively liaison between Managers, Solution/Architecture Engineering, Development and Operations teams to implement large and complex engineering solutions
Work closely with Business & Technology Leaders to define and implement critical business functions, needs and products
Evaluate and optimize estimates from development teams to ensure quality and accuracy
Ensure alignment between technology investment (RA) and business strategy roadmaps
Ensure deliverables across engineering teams are high quality and clearly documented
Challenge the status quo through intellectual curiosity and natural inquisitiveness to look beyond the obvious for continuous improvement opportunities
Manage and appropriately escalate delivery impediments, risks, issues, and changes tied to the engineering initiatives to the stake holders
Lead and provide technical leadership to leads and developers in geographically dispersed location
Demonstrated experience in leading and managing large engineering initiatives and team
Strong technical knowledge of digital environment including Mobile, Web, Apps, APIs, Messaging, Databases, Big Data, Networks and their Interactions
Required knowledge and understanding of technical architecture, application systems design and integration in a large heterogeneous enterprise environment with hands on experience in SOA, REST, Java/J2EE, XML, Websphere/Weblogic/Apache TomCat Application Server, Rules Engine, Oracle or DB2 programming methodologies
Experience in working with OpenSource code and frameworks a must
Knowledge of industry standard project execution methodologies like Agile/SCRUM, Waterfall, RUP and Iterative a must
Has demonstrated experience in Continuous Integration and Continuous Delivery tools and practices
Has demonstrated innovative ideas to reduce overall cost of deliverables with improved quality and time to market
Has demonstrated ability to learn and apply new technologies, quickly and effectively
Excellent leadership, communication and presentation skills
Proven experience influencing business and technology leadership
Demonstrated professional written, verbal, and presentation communications skills
7+ years experience in architecture and designing complex digital systems, SOA Services and databases in large companies
Experience working in a multi-national and multicultural environment
Ability to be flexible with work schedule and travel requirements
Ability to embrace organizational change
Demonstrates strong ability to influence without authority
Demonstrated strong organizational and time management skills

Director of Product Delivery Resume Examples & Samples

A track record of delivering market leading software technology solutions at appropriate scale to drive the success of a high transaction volume business
A knowledge of connectivity concepts such as XML messaging, services architecture and high transaction volume solutions
A strong understanding of technology development techniques and processes, a deep commitment to quality and a track record of delivering projects within successful time and cost parameters
Strong technical and project management skills, as well as the willingness to engage in a hands-on way, to provide specific technical guidance and leadership to the team
A strong technology pedigree and have the demonstrated ability and credibility to lead, manage and motivate a world-class team of developers
Collaboration with other senior executives to define and execute corporate technology strategy and to provide a strong, functional, and cohesive leadership team
Hiring and developing talent for the current and future needs of the business
Providing coaching and mentoring to direct reports and other staff, and developing succession plans
Driving a performance-based culture with clearly articulated team and individual metrics, accountabilities and business goals
Developing a strong relationship with other technology teams to ensure formulation, communication and adherence to strong software development practices
Driving innovation and adoption of new technology that results in improved financial performance for the business
Representing Sabre at industry events

Senior Manager Ebi Portfolio Delivery Resume Examples & Samples

Overall responsibility and accountability for project’s assigned
Lead team of program/project managers responsible for program execution while retaining oversight to assist with removing barriers, mitigate/manage risks, execute correction action, and communicate with senior leadership
Collaborates with the Business Teams to move projects from concept to executable project deliverables including project plans, budgets, etc
Align program/project managers with EBI portfolio to maximize efficiencies, resource strengths, and promote successful delivery. Resolve resource constraints and/or conflicts that affect multiple projects within the program/portfolio
Proactively coordinates new or developing business requirements with the Technical and Business organizations to assess their impact on the program and realign priorities amongst the different projects
Facilitates and leads discussions across functional groups and key stakeholders to identify and validate technology solution alternatives, solution strategy, supporting initiatives and key deliverables
Provide leadership and guidance to program/project managers and business analysts on individual projects; ensuring they understand the importance and dependencies between their projects and other projects within the EBI Portfolio and with other projects throughout the Cox Communications IT organization
Manage relationships with business and program stakeholders. Manage stakeholder expectations, buy-in and relationships at the program level
Monitor the progress of program components and use judgment and experience to assess any risks to the outcome of the components and recommend remedial actions to Leadership
Provide key stakeholders and sponsor with timely communication of program performance, progress, changes, issues and risks
Ensure consistency & accountability with documentation and governance in application of delivery methodologies
Responsible for the program budget and schedule and for the realization of the anticipated program benefits
Manage the program/project management staff responsible for the maintenance, development, delivery and/or acquisition of technology solutions
Coaches and develops Program/Project Management resources to maximize strengths and develops strong, collaborative partnerships within the Technology organization and across business functions
Advises and coaches team members on methodology, procedures, technical problems, and priorities
Manages employee performance review process, establishing goals and objectives, conducting periodic one-on-one meetings, completing semi-annual and annual reviews

Delivery Resume Examples & Samples

Greeter for customers at Delivery Centers
Picking up inbound phone calls from customers with inquiries regarding deliveries
General admin support for the Delivery Center
In addition in CN, admin support on custom document receipt and filing

Delivery Experience Manager Resume Examples & Samples

Manage local delivery pipeline, scheduling volumes, and actively set individual and team targets
Assist in the planning, implementation, and follow up of Delivery Center operational tasks and projects
Represent Tesla in a professional and responsible manner when communicating with others both inside and outside the company
Demonstrate fluency in the local market’s DMV requirements and processes

Delivery Experience Specialist Resume Examples & Samples

Communicate financing and trade-in options and suggest suitable alternatives when necessary
Manage customer and operations interactions as defined by the new Tesla Personal Delivery Program
Perform paperwork preparation prior to delivery
Maintain a professional appearance at all times according to the brand standard
Monitor and manage pipeline flow and customer appointments to ensure an accurate and efficient delivery process
Utilize or learn CRM system skills to ensure accurate and timely information is available to management

Delivery Experience Specialist Resume Examples & Samples

Interface with support admin teams (AutoFinance, DMV, Trade-ins), as well as service, sales and logistics to seamlessly coordinate all aspects of the delivery. As needed, communicate directly with lending institutions and external trade-in partners
Support the Delivery Manager in delivery center operations, task completion and ensuring superior customer service. Uphold a professional appearance at all times
Contribute ideas toward improving the Tesla delivery experience, as well as back-end processes and procedures
Occasional oversight of hourly staff in select locations

Delivery Experience Specialist Sydney Resume Examples & Samples

Represent the Tesla brand with a commitment to deliver an innovative and exciting ownership experience
Help the customer prepare for the delivery of their vehicle by guiding them through financing, trade-ins, incentives and relative state and local sales form processes
Deliver Tesla vehicles to customers at their preferred location (example: Tesla Delivery Center, home, office)
Develop an in-depth knowledge of vehicle drive systems and features and be able to relay this information the customer

Delivery Experience Specialist, Brussels Resume Examples & Samples

Interface with support admin teams , as well as service, sales and logistics to seamlessly coordinate all aspects of the delivery. As needed, communicate directly with lending institutions and external trade-in partners
Coordinate all aspects of the final transaction, including receipt of final payment. Ensure all purchase, financing and registration documents are thoroughly and accurately completed in line with accounting’s revenue recognition standards
In certain locations, assist with vehicle licensing / registration activities

Delivery Orientation Specialist Resume Examples & Samples

Welcome customers to the Tesla family by making their delivery day a fun and educational experience
Assist customers in completing their sales contract and registration documents and ensure all information is complete and correct
Foster a feeling of community amongst owners, and provide information about the ongoing benefits ownership
Demonstrate a mastery of all Tesla products and services, as well as local incentives for Electric Vehicle owners

Delivery Orientation Specialist Resume Examples & Samples

Assist customers with the accurate completion of their delivery documents
Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners
Conduct informative and engaging customer tours (Fremont only)

Delivery Manager, Advertising Operations Resume Examples & Samples

Serves as primary point of contact to internal clients on issues regarding performance, reports, and general maintenance
Provides technical guidance on campaign specifications and provides troubleshooting/conflict resolution
Effectively optimizes campaign performance by recommending adjustments to inventory and creative components of the campaign
Responsible for day-to-day communication with internal customers to monitor campaign delivery and contract compliance, ensuring full revenue recognition and client objectives success
Track and analyze usage trends and prepares relevant sales and internal reports
Deliver on all role specific accountability metrics and goals
Utilize third-party research tools to support plan recommendations and provide competitive network analysis
Manage execution of client solutions through effective communication, problem solving and accuracy
Proactively anticipate customer’s business needs
Willing and able to collaborate across boundaries to get work done and drive business forward
Strong customer focus – promoting customer satisfaction, resolution and loyalty
Bachelor’s degree in analytical discipline (Economics, Engineering, MIS, Finance, etc.)
Minimum 1-3 years of business analyst or other analytical experience
Excellent verbal and written communication skills, as well as strong presentation skills; excellent analytical skills; results and detail oriented; accountable; strong work ethic; strong team player; solid negotiation skills; proactive self starter; creative/strategic thinker who is process oriented and has the ability to multi-task; outstanding computer skills including solid knowledge of Excel, Word, Power Point, and CRM systems. Some technical knowledge preferred
Must have strong understanding of digital marketplace and understanding of the competitive landscape in which we operate
Able to work effectively and excel in a matrix organization and possess the ability to adapt to a changing environment quickly and easily

Senior Manager, Change Management & Delivery Resume Examples & Samples

Provide change management leadership, expertise and support on projects within the AML Program
Identify high-level business and operational impacts as appropriate to address people, culture, capacity, process, technology, risk, and implementation approach. Conduct change readiness and stakeholder assessments for high risk change initiatives
Review projects at pre-initiation to assesses magnitude and complexity of change impact to determine Change Management support model/requirements; performs re-assessment as required
Provide strategic change management guidance and specific solutions (including user readiness assessments, communications plans, training plans, sponsor roadmaps, coaching plans, stakeholder analysis, resistance management plans) to critical or high change risk initiatives
Work closely with Project Managers to embed change management best practices and ensure application of the program’s change management tools and approaches. Lead and ensure a change discipline is closely followed to enable program success
Where the role is the change lead on a particular project, it acts as the interface between the project team and any “Change” service providers (Corporate Communications, Human Resources (HR), the Institute for Learning (IFL), Training vendors, etc.), otherwise, the role will provide subject matter expertise and will help connect key change stakeholders to the project leads and project managers,
Work with project teams and business leaders to integrate change management activities into overall work plans and critical paths
Partner with executives and stakeholders at all levels to build credibility and support for change management, in an effort to promote and create a culture of change within the program and across AML
Design and lead effective change management meetings with executives, project and program managers as well as other stakeholders
Develop and implement a plan to measure and monitor the various elements of change initiatives (i.e. scorecard), identify risk areas and determine appropriate interventions
Provides Change Leadership to Project Manager and/or Project Lead to promote a smooth people, processes and technology adoption
Stay abreast of new and developing change management practices/trends; assess value and identify how they could be incorporated into current environment. Evaluate the Program’s performance against best practice standards on an ongoing basis and ensure that the AML Program continually strives to use best practice change management standards to support project management
Supports regular change management governance and oversight forums and activities within the program
Works closely with other members of the Core Program Office, the Change lead in the U.S. CPO, HR, Communications, IFL, Vertical and project leads, PMO leads and PMs
Strong impact and influence skills and problem solving capabilities
Demonstrates excellent relationship management behaviours
Leads forums with senior executives within AML
Maintains relationships with business, technology, operations, HR, corporate communications and other areas and orchestrates activities from all areas
Solves complex issues which may require facilitation of multiple senior resources
Possesses a university degree and 10+ years of relevant work experience in a complex/matrix organization
Possesses advanced knowledge and 7 to 10 years of experience in change management
Industry specific knowledge and experience is an asset
Excellent relationship management and consulting skills which results in proven ability to quickly earn the trust of sponsors and key stakeholders, mobilize and motivate teams; set direction and approach, resolve conflict, deliver tough messages with grace, execute with limited information and ambiguity
Experience facilitating large-scale change, coupled with knowledge of change management principles, best practices, methodologies and tools
Experience leading the development of change management strategies, approaches and tactics to minimize disruption, manage resistance and promote a culture of continuous improvement
Proven ability to build relationships across all levels, to earn the trust of sponsors and key stakeholders and to mobilize and motivate teams
Excellent verbal, written and facilitation skills as well as listening skills
Possess problem solving skills, acute business acumen and an understanding of organizational issues and challenges
Strong interpersonal skills with the ability to collaborate effectively across all levels of the organization
Ability to define areas that necessitate change management, manage the change smoothly and prepare and respond effectively to resistance, risks and shifting priorities

VP, Systems Delivery Resume Examples & Samples

Lead and deliver on key projects that enable our business partners to achieve their goals
Stands up for what's right when unpopular. Shows unwavering commitment to high ethical standards and integrity through words and actions. Acts in the best interest of our shareholders, customers, and the company. Takes personal accountability and expects the same from others
Responsible for project and quality of delivery development from approval through final implementation
Demonstrates a talent mindset with a proven ability to mentor and develop others. Continuously works to be become a better leader. Ensures business strategy drives talent deployment, considers talent a shared company asset
Accountable for delivering on project objectives including developing work plans, resource plans and status reports
Provides role model behavior in the support of business and technology project managers and stakeholders to manage project scope and ensure project remains on-time and on-budget
Builds strong working relationships across organizations and geographies. Demonstrates the ability to perform in a highly collaborative business environment
Ability to sustain ownership and involvement in multiple projects
Interact with business stakeholders and senior management to ensure project sponsorship and support, report project progress and identify significant issues and risks
Work directly with business sponsors and executive team to ensure their needs and expectations of project delivery are met and/or exceeded
Takes a leadership role in developing and maintaining productive relationships and key clients, stakeholders and technology partners to facilitate cross organizational communications and transparency
Recommend cost effective solutions to address business challenges and opportunities
Ensure best use of resources to support the organizations commitments
Responsible for capacity planning of Delivery technology resources including employees, consultants and remote vendor resources
Monitors and forecasts delivery team resource demand and staffs appropriately
Understands resource skill set demand, based on future business needs, and provides thoughtful leadership in developing a comprehensive plan
Maintains an innovative workforce that is aware of and investigates industry trends and emerging technologies
Understands industry trends and plan for adoption where appropriate
Develop and maintain relative metrics related to the Delivery organization
10+ years experience in technology leadership with at least 5 years in the retirement industry
Bachelor's degree in technology related discipline
Experience leading a large-scale technical Delivery organization
Direct application management and development experience with one or more product administration system
Proven ability of implementing technology
Proven ability to ensure technology is appropriately managing risk through thoughtful assessment. Uses sound judgment to make appropriate decisions and take action
Proven ability to adapt to changing priorities; is a Change Agent for the organization and the Enterprise
Demonstrated leadership and personnel management skills. Well established proficiency and skill in all communications methods (cross-functionally and interdepartmentally)
Seeks to create sustainable long-term value for the company. Develops a clear vision for the future and communicates that vision in a way that creates clarity and inspires action. Creates an environment where every employee understands the organization's objectives, and how they contribute to both short term and long term success
Strong relationship and interpersonal skills. Proven ability to effectively mobilize resources to achieve intended results
Very strong customer service orientation
Strong problem analysis, solution negotiation, prioritization and organizational experience
Proven ability to deliver across internal technology organization as well as across a larger organization including external service providers
Extensive experience managing outsourced service providers
Ability to maintain the optimal mix of internal and external vendor resources to achieve business objectives
Treats talent as a strategic differentiator and takes personal ownership for attracting, engaging, developing, retaining, and actively managing a diverse talent pool for the organization. Is personally invested in the career success of employees
Ability to write and deliver performance objectives, goals and reviews as well as provide constructive feedback in a timely manner
Ability to measure and deliver annual improvements that meet and/or exceed productivity objectives
Proven ability to define and implement metrics that drive and achieve overall business objectives, define success, and gauge progress

Delivery Manager Mexico Resume Examples & Samples

Participate in Services Strategy and planning
Business management (revenue and margin), personnel management (hiring, development, utilization), services offering, and customer satisfaction of the specific territory
Adhere to and support fiscal responsibility for the cloud practice organization; balancing both client and VMware objectives
Recruit, manage, mentor, and professionally develop a practice of best in class technical delivery consultants
Define enablement plans for the Cloud Infrastructure domain by consulting role. Work with the Practice Management team to collaborate with the Global and Americas enablement teams to execute on these training plans. This includes on-boarding of new consultants and continued enablement (soft and technical skills) to drive delivery excellence
Participate in the pre-sales process with services sales, Engagement Project Managers, and consulting architects to understand customer business and technical objectives and product requirements, in order to build client relationships, scope opportunities, and deliver effective solutions
Review and approve project proposals (scope, level of effort estimates, and schedules) and SOWs prior to presentation to VMW team and customer
Maintain and project a solid understanding of all VMware product lines and corporate messaging
Provide support and guidance to consultants on technical, delivery, and operational issues and help them work through obstacles to their success
Ensure productivity and success of consultants and balance out near-term delivery requirements against long-term practice development (IP capture) goals
Review customer deliverables prior to delivery to ensure quality of deliverables are consistent with PS best practices and address customer issues , provide recommendations and are aligned with account strategy
Provide management oversight and escalation path to customer relationships and team oversight while team members are delivering VMware services projects
Ensure that your delivery consultants spend time documenting methodologies and best practices on deploying VMware based Cloud solutions in order to further innovate our solutions, as well as, enable the VMware team and consulting partners
Solicits thought leadership from the team and demonstrate steadfast and sound decision ability in addressing problems with business solutions Take a leadership role in building and managing a best in class virtualization and Cloud solutions
Establish a repeatable cadence in partnering with VMware Product Marketing, Product Management, and Engineering to feed back field input to the product development lifecycle. Requirements
7+ years of relevant IT industry experience (compute, networking, storage)
3+ years experience in customer-facing positions as a professional services project manager, consultant or engineer, preferably with a software company consulting organization or “Big 5” firm
Proven track record of planning and managing large, multi-person billable programs for external customers
Strong organizational and management skills with an ability to manage competing demands
Experience with modern software development methodologies, with emphasis on software and hardware architecture, and infrastructure design and development
Experience in infrastructure architecture and design of complex distributed systems environments a big plus
Experience in a fast-paced, startup (or startup-like) environment and experience building teams a big plus
Proven ability to interact and communicate with CxO-level personnel and navigate customer organizations to ensure successful project delivery and acceptance
Understanding of, and experience with, Virtualization and VMware products
Understanding of Cloud Computing principles, features, and benefits for Service Providers, Enterprise, Small, and Medium-size business customers
Familiarity with systems management concepts, processes and standards (e.g. SNMP); capacity/performance management and tuning; and storage and network management
Understanding of modern IT production data center and Internet (ISP/ASP) hosting operations
Excellent management, communications and interpersonal skills
B.S./B.A./M.S./MBA degree
Excellent communications and interpersonal skills
Ability to travel up to 30 percent of the time, including international
B.S., B.A., or M.S. degree
Proficient in Spanish and English

Senior Engineer Continuous Delivery Resume Examples & Samples

8+ year experience in developing and operating SW engineering frameworks and environments
Expert knowledge in Java, Python, Linux shell programming
Experience with Operations and debugging of Jenkins, Git, make
Working experience in a big scale environment
Linux and Windows expert
Fluent English required

Regional Customer Delivery Manager Resume Examples & Samples

Manages a team of resources by providing an effective environment for people to meet their established objectives
Manages end-to-end customer experience through ongoing communication and customer expectation management to ensure client satisfaction with delivery outcomes
Serves as coach/mentor for customer delivery team members. Conducts team operational meeting and reviews the level of achievement of team goals
Meets qualitative and quantitative performance targets (e.g., number of lease contracts, decreasing accounts receivable (AR) collection period, customer satisfaction metrics)
Manages budget, forecasts, and reconciliation
Drives alignment of priorities to the needs of HP corporate and/or business function
Engages the right SMEs of every stage of put-on, put-through and put-off process
Ensures team compliance with all customer delivery processes and procedures
Drives consistency and efficiency across regions and teams through knowledge and best practice sharing
Advanced University degree
Previous experience in customer delivery, customer engagement or customer support role
Strong business acumen, Superior communications

Application Delivery Account Manager for Commercial Accounts Resume Examples & Samples

Develops long term sales pipeline to increase HP's market share in specialized area
Use specialty expertise to seek out new opportunities for customer value by expanding and enhancing existing opportunities to build the pipeline in and drive pursuit in specialty area
Provide support to the Account managers. Set direction for business development and solution replication
Creates and grows reference customers
Sell complex products or solutions to customers on a partnership basis. May act as a dedicated resource to a few strategic accounts
Services specialists may also be responsible for selling small outsourcing deals
For Services Consultants: Focus on growing contractual renewals for large accounts with more complexity, to higher-total contract-value renewals
Establish a professional, working, and consultative, relationship with the client, including the C-level for mid-to-large accounts by developing a core understanding of the unique business needs of the client within their industry
Maintain and use overall cross-portfolio knowledge to support account leads with integration of solutions
Contribute to enduring executive relationships that establish HP' consultative professionalism and promote its total solution capabilities
Maintains expertise on IT at all levels - new applications, maintenance, typical budgets of the CIO's, typical objectives, measures, metrics
Maintains broad market and competitor knowledge to ensure credibility with Customer Executives
University or Bachelor's degree; Advanced University or MBA preferred
Directly related previous work experience
Demonstrated achievement of progressively higher quota diversity of business customer, and higher level customer interface
Prior selling experience includes multiple, diverse set of selling responsibilities
Viewed as expert in given field by company and customer
Considered a mentor of selling strategy, including designing strategy
Typically 12+ years of related sales experience
Project management skills required
3-5 years' experience in the desired specialty
Is considered a master in knowledge of products, solution or service offerings as well as competitor's offerings to be able to sell large, complex solutions
Know strengths and weaknesses of key competitors in account and how to leverage this knowledge in the account
Uses expertise in specialty, consultative solution selling and business development skills to align the client's business needs with solution
In-depth knowledge of client's business, organizational structure, business processes and financial structure
Considerable knowledge of the customer's infrastructure and architecture
Demonstrates leadership and initiative in successfully driving services sales in accounts - prospecting, negotiating and closing deals
Demonstrates leadership and initiative in successfully driving full portfolio including hardware, software and services needed for the customer's requirements
Strategic planning on a business development level; can build an effective business case reflecting the value of an appropriate strategy
Balance strategic and tactical pursuits to optimize coverage and develop a predictable revenue stream
Uses C-level engagement skills in collaboration with account leads to offer value-add solutions to the client
Excellent project oversight skills
Works with the account team to build an effective account plan and strategy to drive incremental revenue in the account
Utilizes Siebel as an expert and accurately forecasts business
Successful partner engagement experience. Works effectively with our partners to drive additional revenue
Understand and sells high value software solutions
Demonstrates the ability to leverage HP's portfolio of products and services to change the playing field against our competition
Understands the leverage of services as part of strategic portfolio of products. Promotes services as part of all strategic opportunities
Maintain knowledge of industry trends, associated solutions, and key partner/ISV solutions

Delivery Performance Manager Resume Examples & Samples

Analyse weekly KPI’s (LOF, LOS, and backorders), understand root causes for off target performance
Host performance review with planning community, delegate corrective actions for off target performance
Ensure operations management has clearly communicated weekly performance status or daily when operational performance off target
Host monthly cross functional operational review meeting
Continue to evolve governance to ensure controls in line with changing operation
Work with different team members and coordinate the publication of weekly operational performance newsletter
Ensure update of weekly and monthly business scorecards
KPI root cause analysis and action planning for management review
Meet commitments
Productivity & efficiency
Process quality and accuracy
High School /Bachelor/Master degree
3 to 5 years of professional experience in Planning or Supply Chain similar functions
Proven ability to lead, direct and motivate cross functional teams and partners towards organizational goals & objectives
Ability to manage multiple tasks simultaneously and work to tight deadlines
Excellent data analysis skills with advanced excel knowledge an advantage
Ability to work with maximum autonomy (remote management /team)
Assertiveness to drive actions and achieve operational performance targets
Innovative thinker able to use creative solutions in problem solving
Understanding of EMEA operations management and focus on customer TCE
GreenBelt certification is a plus
Planning processes in services
Office tools (Excel, …)

Infrastructure Delivery Manager Resume Examples & Samples

First Level University Degree or equivalent combination of education and experience
3 - 8 years relevant business experience, managing one or more areas of infrastructure (e.g. Server Administration, Network Administration)
ITIL Foundation Certification. If not certified, will need to train and certify
Experience managing external account / customer relationships
Excellent written and verbal communication skills and an ability to listening actively
3-5 Years’ experience effectively and proactively manage risk for medium to high risk projects
Ability to build and lead a cross cultural, cross functional team
Experience delivering managed/outsourced IT services
Knowledge of HP-ES standard ITO Services (e.g., Data Center Services, Network Services, Workplace Services, Operations)
Knowledge of Industry Sector (Welfare Eligibility)

ITO Svc Delivery Cons-b Resume Examples & Samples

General Project Management
(developing) Customer/Vendor Management
Account Management Support, Security Management, Risk Management, Audit Management, Transition & Transformation, Security Incident and Event Management, Understanding of Technical and Application Vulnerabilities with 4 to 7 years experience in managing Security Operations. Security Certifications are a must

Senior Consulting Delivery Resume Examples & Samples

Ability to lead the architectural design, development, deployment, and technical quality of large enterprise or global solutions that span multiple technologies and disciplines
Be able to provide architectural direction for multiple medium to large sized projects concurrently in various stages of their lifecycle or a large project full time
Can validate/evaluate if an information systems or operational architecture meets business needs
Be able to evaluate the effect of external factors on designed solution
Experience with the architecting and designing of Windows desktop infrastructure projects
Implementation experience with or leading large multi location projects
Broad understanding of networking, system management, Linux and Windows operating systems in the Government market
Excellent Communication skills (written and verbal) to all management levels within customer organization
Experience with application packaging for the desktop
Experience with the architecting and designing of Virtual Desktop Infrastructure projects
Knowledge and implementation experience of one or more of Citrix XenDesktop, VMware View, and Quest VDI products
Knowledge and implementation experience with one or more of VMware ESX, Microsoft Hyper-V, Citrix XenServer, and Quest Virtualization Solutions
Knowledge and experience with the Lakeside Software and AppSense software tools
Microsoft, VMware, Citrix certifications a plus
Solid project management skills/experience

Global Client Account Lead-ey UK&I Delivery Centre Resume Examples & Samples

Previous working experience in accounting would be preferable but not necessary
Partly or fully qualified i.e. ACCA, CIMA, CPA, etc
Proven track record in leading a team
A dedication to teamwork and leadership
Excellent commercial, management and organisational skills

Workplace Delivery Manager Resume Examples & Samples

Graduate level (essential), study in real-estate, property, facility management or business (advantageous)
Active member of professional property or facilities networking organization (advantageous)
Experience in managing corporate real estate portfolio and close partnership with the business to support strategic direction (essential)
Possess comprehensive knowledge of best practice in workplace solutions as a business enabler (advantageous)
Good overview of lease contracts and lease contract structure (advantageous)
Comprehensive knowledge of financial management techniques and analytical tools to produce validated business recommendations (essential)
Knowledge of building technologies such as intelligent buildings or connected real-estate (advantageous)
Ability to build relationships with clients, partners and peers, acting as role model for collaboration and team work (essential)
Excellent communication, team interaction skills, presentation and consulting skills, positive and pragmatic thinker (essential)
Manage expectation of the Cisco client at senior management levels (essential)
Ability to lead change management discussions to influence a client group to make change when resistance is evident (essential)
Self-starter, independent, pro-active, multi-tasker, program management mind set who is able to resolve conflicts (essential)
Ability to handle conflict situations and maintain credibility
Ability to articulate complex financial components (cross charging $ allocations, capital funding, expense processing)
Uses professional concepts & company objectives to resolve complex issues in creative & effective ways (essential)
Interprets internal or external business issues & recommends best solutions (essential)

Delivery Mgmt Senior Analyst Resume Examples & Samples

Builds and sustains effective communications with all stakeholders and cross-functional teams in an effort to maximize the customer experience
Assumes responsibility to improve service, efficiency and quality of work
When assigned to a customer team, actively participates on small to medium sized project teams in support of customer deliverables
Assists program or process development and implementation
Coordinates activities and processes
Contributes to the completion of milestones associated with specific projects or activities within own area
Applies knowledge and understanding of customer needs and other internal/external contacts
Assists with analyzing specific issues/obstacles with the customer
6-8 years of relevant experience or equivalent combination of education and work experience
Good organizing and planning skills to oversee program deliverables
Good priority setting and delegation skills
Able to speak in local languages (Bahasa Malaysia or Chinese or both) and good English proficiency (Spoken and Written)
Excellent interpersonal skills and strong customer interaction skills
Able to understand business processes quickly
Organized – systematic and good time management
Flexible, enthusiastic, self-motivated and a team player
Will be based in Kuala Lumpur

Delivery Manager Ii Dalian Resume Examples & Samples

Identifies opportunities for growth and innovation
Accountable for the day-to-day operations of an area managing processes, programs and/or initiatives
Manages a staff of professional level team members or manages a team through lower-level supervisors
Defines roles and responsibilities
Contributes to standards around which others will operate
Establishes and influences operating policies
Plans for an area’s future needs and operations
Leads program execution
Contributes to policy/ program development
Impacts aspects of department or function results
Manages related costs and methods
Work is guided by general policies and management guidance
Independently determines approach to managing daily operations
Sets performance expectations
Selects, leads, counsels and motivates teams
Interprets and executes policies that directly affect work activities
Develops and communicates plans/ objectives to others
May contribute to functional strategy within location
Adapts communication techniques for audiences at multiple internal/external levels
Counsels and motivates team members on performance
Frequent contact with internal and external contacts at various management levels to obtain and allocate resources and complete specific phases of projects
Builds cross-functional partnerships
Identifies business opportunities
Assumes responsibility for sales objectives
Responsible for managing smaller group of Delivery Management team members
Responsible for small to medium sized accounts
Takes the lead role in managing customer relationships
Account assignments and asset responsibility smaller in scope (smaller dollar value and smaller accounts)
Manages and controls expense for the organization while ensuring resource optimization
Manages multiple third-party partners in the successful delivery of technical solutions
Ensures team achieves performance and customer service metrics
Responsible for delivering in a highly matrixed global delivery model
4+ years managerial/leadership experience
Demonstrated track record of delivering high quality services to small to medium accounts
Experienced organizing and planning skills to effectively manage a team
Strong priority setting skills to provide leadership and direction to team
Ability to communicate clearly at all organizational levels
Ability to multi-task in a dynamic environment
Ability to lead cross-functional delivery teams
Demonstrates attentiveness to quality and productivity
Experienced analytical, problem solving, negotiation and organizational skills
Demonstrated ability to successfully manage and lead third party relationships
Undergraduate degree and 6-8 years relevant experience or Graduate degree and 4-6 years relevant experience
Good command in English

Senior Is Delivery Manager Resume Examples & Samples

Operational execution, to include resource and project management for the department
Liaison between department and hospital administration, corporate IS, and Dell Services regional management
Management of service management program, to include tracking and closure of service and change management requests
Ownership of the relationship between Dell Services and the hospital, including managing scope of existing services and identification of new business opportunities
10+ years of relevant experience or Undergraduate Degree and 6-8 years relevant experience or Graduate degree and 4-6 years of relevant experience
Must have experience specifically in leading resources responsible for clinical or financial systems, hardware, network infrastructure or service management
Knowledge of hospital clinical, business and physician systems as well as healthcare regulatory compliance programs(HIPAA and other security/audit compliance requirements)
Experience managing an Annual IT Operating Budget
Prefer IT professional certification and/or HIMSS affiliation

Senior Manager, Product Delivery Resume Examples & Samples

Manage the IT intake process for Insurance initiatives
Lead or participate in projects sponsored by CIBC Insurance or any business partner where CIBC Insurance involvement is deemed necessary
Manage project budgets
Manage, lead and co-ordinate the business activities (support on business cases, definition of high and detailed level business requirements, communication & training strategies, User validation & acceptance, People Change Mgmt etc) on small, medium or large complex projects
Manage the prioritization of activities on assigned projects based on the client’s needs and project demands
Design process changes within the scope of the initiative(s), to ensure consistent approach to procedures across all creditor insurance distribution channels, where possible
Lead discussions among external and internal partners (e.g. software vendor, outside insurers, CIBC Mortgage and Retail Lending and their respective IT departments) to assess the impact of potential changes on all stakeholders involved in the end to end CIBC Insurance value chain
Develop alternative solutions and recommendation to address identified problems
Ensure the Bank’s defined methodologies & standard documentation for project, change and people management are followed and completed during the project life cycle
Build a cohesive working relationship both internally and externally to ensure that the client’s needs are met
Strong working knowledge of CIBC Risk and Regulatory policies and procedures. Strong working knowledge of Banking and Insurance regulatory frameworks
5 to 10 years experience in the financial and or insurance industries
5 to 10 years experience in managing medium to large complex projects
Developed Knowledge of CIBC Insurance products and services, structure and operations sufficient to track, measure and modify detail practices and processes is an asset
Knowledge of supporting business systems across creditor products and channels (e.g. CLASS, LAS, CDS, Aurora, Excalibur, CCIP, Goldmine)
Developed Change (application & use of Six Sigma tools) and People Management Skills
Strong consulting skills in terms of assessing requirements and placing them in proper perspective by listening, analyzing, synthesizing and articulation to banking internal and external partners
Well-developed influential skills that involve significant promotion of CIBC interests
Well developed communication skills including the ability to present complex, conceptual information in a clear and concise manner
Good interpersonal capabilities with ability to work cross-functionally at all levels
Strong leadership and ability to lead a group of people through any change process
Demonstrated leadership & management skills sufficient to provide leadership to direct/motivate stakeholders and be able to function within a matrix management environment involving specialists with skills, knowledge and orientations different from their own

Senior Financial Analyst, Store Delivery Resume Examples & Samples

Leads the development of the business unit or department's annual operating budget and quarterly forecasts. Supports the development of strategic and operating plans. Establishes timelines and initiates reviews with managers to ensure plans are delivered on time and are consistent with overall company plans. Identifies and communicates plans' risks and opportunities. Conducts decision analyses as needed and communicates results. Builds and maintains financial models
Performs due diligence for new initiatives. Performs sensitivity and incremental cost/benefit decision analyses. Conducts audits. Builds financial models and provides analytical support for business initiatives and contract negotiations. Identifies, analyzes, and communicates trends and issues affecting the business
Provides analysis and feedback on financial performance and key performance measures. Prepares monthly and year-to-date (YTD) management reports. Provides root cause variance explanations and highlights opportunities and risks
Provides financial information and guidance to all levels of management. Ensures financial statements are complete, accurate and timely. Establishes and facilitates process development and improvement initiatives
Financial analysis (5 years)
Bachelors degree or 4 or more years of US military experience
5 or more years of experience in a role performing financial analysis job functions, including budgeting, forecasting, planning and financial reporting
2 or more years of experience in a role using electronic financial modeling skills
3 or more years of experience in a role presenting financial analysis and recommendations to a business unit leader
Ability to set priorities and meet deadlines in a fast-paced and changing environment
Advanced financial modeling skills
Working knowledge of financial and management accounting principles

Manager, Infrastructure Planning & Delivery Resume Examples & Samples

Possesses a university degree/college diploma in Computer Science or equivalent work experience and 15+ years of technical experience in IT environments, 8 – 10 of which was leading teams and delivering technology initiatives
Demonstrates expert knowledge of industry standards, capital planning, infrastructure planning, security processes, hardware technology, storage capacity management, network capacity management, and processing strategies
Displays advanced knowledge of Information Security, audit, and regulatory guidelines
Maintains advanced knowledge of current IT industry standards and trends
Exhibits advanced general knowledge of contractual terms and conditions
Demonstrates advanced knowledge of financial accounting principles, and capital planning processes
Displays expert knowledge of project management and planning team processes
Maintains an advanced understanding of cross organizational structure
Possesses expert communication, facilitation, and interpersonal skills
Possesses advanced analytical and decision making skills
Possesses expert conflict management skills
Demonstrates advanced customer service skills
Demonstrates advanced influence and negotiation skills
Displays advanced operational planning skills
Displays advanced planning skills
Exhibits advanced project management skills
Illustrates expert people management, coaching, and mentoring skills
Maintains advanced leadership skills and initiative

Business Analyst Order to Delivery Resume Examples & Samples

Gather business requirements and capture in Use Case Model, Use Cases/User Stories, Business Process Models, etc
Coordinate and develop testing and implementation plans (test scenarios/test cases)
Support QC, Systems Integration, CAT and Regression Testing
Coordinate the delivery of business requirements between Solution Architects, DBAs, Quality Control, Application Architects and Business Partners
Prepare business proposals/feasibility studies as required

Analytics Delivery Manager, Analytics Hub Resume Examples & Samples

Directing the execution of multiple medium to large analytic projects with analysts/senior analysts
Working with the Client Solution Design Lead to fully understand business requirements and desired business outcomes
Ensuring all project documentation is up to date and all projects are reviewed per analytic plan
Ensuring project delivery within timelines and budget requirements
Managing up to eight analysts, with responsibility for team performance and career development
Providing subject matter expertise and quality assurance of complex data driven analytic projects

Director, Partner Integration & Delivery Resume Examples & Samples

Have a strong Project Management and Technical background
Be able to clearly articulate and document requirements to client stakeholders of various levels and abilities
Be able to show a proven track record of working with external clients to implement systems using a companies API’s or Web Services
Be able to manage concurrent projects to different schedules and timelines
Be able to manage a small team of Project Managers focused on the same goal
Define, document, and implement processes to ensure we are in a position to deliver best-in-class implementations for Visa’s next generation payment services
Own reporting, processes, and engagement from design to launch with strategic partners
Own technical design discussions with client business and technical teams to ensure business and technical requirements are understood and properly document
Collect feedback from Partners on features and functionality and work cross-functionally to ensure the Product and Technology teams build that feedback into future releases
Own status reporting across verticals to internal stakeholders
Ensure Visa’s processes and all required Visa Inc. policies are followed and escalate necessary
BA/BS degree (or equivalent job experience)
8-12 years payments industry experience including Engagement Management expertise
7+ years direct experience working in an Engagement Management or Integration position
Be a leader, self-motivated, and demonstrate the ability to influence and communicate effectively across functional lines to ensure all participants and stakeholders deliver according to schedule and budget
Experience working with API’s, client interfaces, or prior software engineering experience
Experience working eCommerce systems, especially non-standard payment models
Require strong analytical and problem solving skills
Good written and verbal communication skills, interpersonal and presentation skills, and the proven ability to influence and communicate effectively
Excellent facilitator and moderator
Comfort working independently in a fast-paced, entrepreneurial startup environment
Have a disposition to work independently with a commitment to detail in an organized manner, and also with cross-functional stakeholders in a matrix environment in order to support client implementations and product development
Have a basic understanding of web technologies (TCP/IP, HTTP, HTML, JavaScript, CSS) is a plus

Visa Analytics Analytic Delivery Senior Analyst Global Risk Management Resume Examples & Samples

Define detailed approach and analysis plan to descriptive and predictive analysis, including data sources and analytical methodology under the direction of the Analytic Manager
Tracking and analyzing fraud trends with oversight from Analytic Manager on a global basis, deriving market specific fraud drivers, developing fraud rule recommendations, fraud forecasting, fraud/volume optimization, etc
Perform big data extraction and aggregation with best practice methods using languages such as SAS, Hadoop, Python, HIVE
Work with Analytic Manager, Analytic Business Partner and Client Solutions to assess and finalize analyses and models that support the business problem for short, medium and long term projects
Generate relevant business insights from the data using statistical techniques either / or exploratory analysis
Build and validate segments, metrics and analytical models possibly statistical techniques like regression analysis, cluster analysis, mathematical modeling, and multivariate analysis
Perform adhoc analysis, BI requests and Data Extractions using , Unix and quantitative tools
Build reports design and layout based on business problem and perform automation and deployment of the reports
Execute large standard projects based on standard methodology used for earlier projects
Results-oriented with strong analytical and problem solving skills, with demonstrated intellectual and analytical rigor
Expert level knowledge of advanced big data mining and programming: SAS, Hadoop, HIVE, Python programming
Deep SAS experience; proficiency and continuous skills development in leading edge analytic tools, e.g. SAS OR, Tableau, Revolution R, SPSS, SAP BO
Team oriented, energetic, collaborative, diplomatic, and flexible style, with the ability to tailor data driven results to various audience levels
Minimum of 3 years of analytical expertise in applying statistical solutions to business problems
Post Graduate degree (Masters or Ph.D.) in Quantitative field such as Computer Science, Statistics, Mathematics, Operational Research, Computer Science, Economics, or engineering or equivalent experience

Visa Analytics Analytic Delivery Analytic Manager Cobrand Resume Examples & Samples

Results oriented with strong analytical and problem solving skills, with demonstrated intellectual and analytical rigor
Expert level knowledge of advanced data mining and statistical modeling: Predictive modeling techniques (e.g., binomial and multinomial regression, ANOVA); Classification techniques (e.g., Clustering, Principal Component Analysis, factor analysis); Decision Tree techniques (e.g., CART, CHAID)
Deep SAS experience; proficiency and continuous skills development in leading edge analytic tools, e.g. SAS OR, Tableau, Revolution R, SPSS, SAP BO. Hands on Hadoop experience is a plus
Hands on experience on processing extremely large data sets. Knowledge of payment network transactional data is a plus
Good business acumen with strong ability to solve business problems through data driven quantitative methodologies. Experience in payment, retail banking, or retail merchant industries is preferred
Strong project management skills with experience in managing and delivering large, complex analytic projects
Exhibit intellectual curiosity and strive to continually learn
Minimum of 8 years of analytical expertise in applying statistical solutions to business problems
Experience with designing and deploying marketing solutions and offers from either a Financial Services or Merchant Loyalty program
Post Graduate degree (Masters or Ph.D.) in Quantitative field such as Statistics, Mathematics, Operational Research, Computer Science, Economics, or engineering or equivalent experience

Fnd Adm Servc Delivery Grp Ias Resume Examples & Samples

Personal Organisation
Work Quality / Attention to Detail
Speed of work
Problem Solving / Analyse qualities
Job Proficiency
Initiative / Sense of Urgency
Immune to stress
Accounting skills: knowledge and experience in the Portfolio Accounting, strong bookkeeping background is essential
Fluent English and Dutch language skills (speaking and writing)
Excellent numerical skills, analysis & checking of figure work
Experience of using Microsoft Office products, in particular complicated Excel spreadsheets. Utilising advanced functions would be desirable
Excellent organizational skills: is extremely organized and is able to prioritize and meet stringent deadlines. Ability to stay focussed on the end-goal, report on mile-stones and is capable of working under a certain amount of (time-) pressure
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
HBO degree, business administration and/or management
Knowledge of fund accounting
Product knowledge related to Investment Accounting
Two to four years related experience and/or training; or equivalent combination of education and experience

Senior PM DC Delivery Resume Examples & Samples

Server hardware and software, network hardware and software, datacenter infrastructure and operations and/or mechanical and electrical systems
Experience managing complex, multi-group, multi-disciplinary construction projects, including a strong working knowledge of construction contracts, change control, project reporting, design development, commissioning and handover
Ability to drive constant innovation, improvement cycles and lean principles while bringing constructive tension and challenger mindset
Six Sigma/Lean Manufacturing training or experience
Approximately 10% travel required for this position

Onsite Delivery Manager Resume Examples & Samples

Responsible for meeting or exceeding contracted service level agreements
Interfaces with CompuCom clients to ensure high levels of service satisfaction
Schedules projects, on site back fills, 7x24 duty pager, and weekend work
Monitors daily open calls in the call management systems
Reallocates resources when necessary based on work load dynamics
Works closely with Field Operations Center personnel to manage queue’s, aged calls, SLA, Inventory, and real time updates
Identifies trends with system and process problems, and works with all necessary departments to correct
Regular updates to Clear vision and FE Advisor, assigning zip codes to dispatch techs and insuring training matrix is accurate
Periodic review/updates of area and client procedure pages
Assists in budget development for assigned area of Dispatch Services delivery and continual monitoring for financial compliance
Prepares and analyzes reports and records on department activities
Provides input to Area Services Manager and Regional Vice President on performance of assigned staff, regional improvements, and on-going CPI efforts
Mentors, coaches and motivates service personnel to meet and/or exceed customer satisfaction goals and/or objectives
Manages any personnel or discipline issues that may arise. Controls hiring and terminations as needed. Reviews and approves all personnel administrative duties, such as weekly time keeping, vacation scheduling, performance evaluations, annual reviews, etc. Provides training, coaching, and counseling to subordinates for continuous improvement

Senior Project Manager Software Delivery Resume Examples & Samples

Strong analysis and problem solving skills. Motivated and results oriented professional who enjoys working in a fast paced environment. Demonstrates initiative and adaptability. Only escalates the most complex issues to manager
A Bachelor’s degree or equivalent experience with a major or minor in computer science or related field and over five years of proven and progressive technical experience
Specialized experience in programming or database languages and techniques for application systems design; recognition as a technical resource within the work group; strong communication, project management, analytical, and leadership skills; the ability to take appropriate risk; a knowledge of businesses supported; and demonstrated ability to apply multiple technologies to business situations and identify and apply productivity improvements, blending the technical environment with strategic direction

Manager, Digital Project Planning & Delivery Resume Examples & Samples

Works with Digital Projects Manager to support all F&B e-commerce projects throughout Planning and execution
Maintains current project information on Confluence including any Briefs, Specifications, Wireframes from project initiator for assigned projects planning
Manage planning
Monitors projects throughout development and at all milestones of project schedule to ensure timely and accurate transmission of deliverables
Works with Digital Projects Manager on documenting business rules and approving functional specs
Works with our third party vendors (PFSweb, Valtech, Usablenet) on schedule changes and updates to report any late issues and workflow interruptions
Ensure project processes are followed, including PRDs, BRDs, project plans and adequate specs are completed and communicated
Oversees scheduling and management of projects and ensures that project teams have accurate schedule information and provide them with reports once requested
Communicates project scope, schedule and status to appropriate stakeholders on a regular basis and escalates issues as required for resolution
Coordinate meetings between the team and other parties
Helps wit UAT
Knowledge of ecommerce, and willingness to learn about technological issues that arise in the Digital space
Must be able to use project management software, such as MS Project, Visio
Knowledge of JIRA and Confluence a plus
Ability to handle, prioritize and organize multiple projects while managing and mitigating risk and change
Ability to understand technical implications and issues
Excellent communication, organizational and time management skills
Minimum 3-5 years of project Management, with an ecommerce experience

Delivery Solution Architect, Could Resume Examples & Samples

Solution Design Phase : Identify the requirements and inputs
Solution Design Phase : Drive the Solution Design Team to deliver the High Level Design (HLD) , Low Level Design (LLD) and Control the HLD/HLD quality
Solution Design Phase : Identify the impacts of surrounding network/projects; (In case IMS is newly buildup, while others like EPC, UDM and CS network are existing network or standalone projects)
Solution Design Phase : Change Request Control from solution perspective; (CR technical support, impact analysis, effort estimation, driving design team for solution change/update, quality control, etc)
Solution Design Phase : Track and maintain Network Design documentation
Solution Verification Phase: Understand project and customer’s requirements, and to define clear and feasible test scope
Solution Verification Phase: To understand clearly about product solution & time plan and site environment, and propose a test strategy proposal,
Solution Verification Phase: Understand well about the site environment and product delivery plan, to be able to manage and control the verification risks
Solution Verification Phase: Take lead and drive team to draft , propose and finalize the test TOL (test object list) and TS (Test Spec)
Solution Verification Phase: To manage and control the product defects by in terms of TTX and TR, and can take lead to discuss with PIDS/PDU and 3rd party vendor to plan a fix delivery solution and time plan
Solution Verification Phase: To support on site test engineer regarding technical issues or questions happened during testing
Solution Deployment Phase: Be responsible for deployment solution proposal and communication with customer regarding to cooperation requirements
Solution Deployment Phase: Support site engineer to complete site activities in terms of solution clarification, troubleshooting support
Rich experience of VoLTE project delivery and well know about VoLTE related Standard, including IETF RFC, 3GPP, GSMA
Rich experience on VoLTE E2E Solution , includes IMS Core/Application, EPC, OSS/BSS. (Cross-domain technical understanding is preferred)
Familiar with VoLTE call flow and related technical details. ( LTE-2G/3G/PSTN/IN..)
Experience with Solution Design-Verification-Deployment life cycle related process and tools
Openness and strong leadership
Strong capability of coordination, management, and communication
Fluent English speaking and writing

Ms Delivery Manager Resume Examples & Samples

SDM on existing MS contract
WLA fulfillment towards RSSA
Resource Management for Network Engineering lead

Intern, Global Software Delivery Resume Examples & Samples

Acquire domain and techinial knowledge of HSBC Bank Canada's production systems and provide production support to internal customers
Support application services production support lead to execute process and service improvements
Support day to day administrative tasks and events within application services (Financial controls, incident tracking, team events)
Available to work maximum 12-14 week internship (May 18 or 26 – August 28, 2015)
Applicants have finished their 2nd or 3rd year of a BA degree or 1st year MBA
Overall minimum GPA of 3.0
Well developed communication skills
Active in the community/university
Knowledge of Sharepoint, Java, .Net, SQL
Strong technical writing skills
Enthusiastic and Sociable

Intern, Global Software Delivery Resume Examples & Samples

Acquire domain and technical knowledge HSBC Bank Canada production systems and provide production support to internal customers
Support application services production support lead to execute process & services improvement
DSupport day-to-day administrative tasks and events within application services (e.g. Financial Controls, Incident Tracking, Team events)

Intern, Global Software Delivery Resume Examples & Samples

Benefits of a highly collaborative team enviornment
Gain retail brokerage business knowledge
Exposure to Global organization
Computer Science student
Good knowledge/Experience in Java
Knowledge in SQL and.Net would be an asset
Excellent interpersonal and written communication skills

Intern, Global Software Delivery Resume Examples & Samples

Receive & Prioritize incident and request from both business users and data center operations
Provide level 1 support on incident diagnosis and resolution
Provide request fulfillment and business IT support for users
Prepare Daily/Weekly/Monthly Service Report
Introduction to Treats Application
Introduction to ITIL V3 Practices and HSBC IT Service Management Process
Use of MS Excel and Access as productivity tools for incident tracking, trending analysis and Service Report
IT Service desk Operation for Treats Global Production Team
Available to work maximum 12-14 week
Active in the community or university environment
Ability to collate data; Strong command of software programs (Excel and Powerpoint)
IT Infrastructure Library (ITIL) Best Practices Training

Development & Delivery Manager Resume Examples & Samples

Manage develop and lead a group of IT professionals
End-to-end ownership of Operations environments internal, private could and public cloud
End-to end ownership of key mission critical telephony applications including production, projects and overall governance with external service providers
Improve operational stability and drive associated improvement strategies
Tertiary qualification in quantitative in computer science or related area
Ideally at least 5 years leadership experience within the IT area of a financial services organisation
Extensive knowledge and experience with software development life cycles and process including Agile and DevOps
Extensive software development experience including managing IT Development teams, as well as managing mission critical operational systems and major incident management
Extensive experience and knowledge with operational process including ITIL
Large scale vendor management experience

100

Senior Project Manager, Css Delivery Resume Examples & Samples

Minimum 5 years related experience managing discrete deliverables or full life cycles of small projects; possess and applies knowledge of project management principals, practices and procedures
Proficient with a project scheduling software tool-MS Project preferred
Familiar with one or more airline reservations systems, and the end-to-end reservations and ticketing processes are a plus
History and comfort presenting to and communicating with airline management from C-level downward is a plus

101

Pb & wm Coverage IT India Delivery Head Resume Examples & Samples

Principled behavior - Positively influences the principled behavior of his /her team and the function
Partnership - Partners well with employees globally and regionally across multiple functions
People leadership - Demonstrates leadership across his/her function/division

102

VP-digital Experience Client Facing Delivery Resume Examples & Samples

Work with business partners, IT Strategists, Enterprise Architecture and the entire Prudential IT organization to understand business needs and align System of Engagement technology investment roadmap with business objectives
Design and maintain and agile development environment that will support the expected speed of digital execution
Manage relationships with 3rd party suppliers and Prudential solution partners
Establish project and operating objectives and be accountable for service quality and cost-effective results
Provide consultative IT services to business executives to drive change and communicate IT value
Oversee solution design and delivery teams in the digital/mobile, Service Oriented-Architecture (SOA), Customer Relationship Management (CRM), Information Management, Business Process Management (BPM), and Document Composition technology domains
Systems of Engagement Organizational Alignment and Communications accountable for designing and implementing a team structure and dynamic which allows for a flexible and nimble operational organization
Must possess superb listening and communication skills and the ability to target audiences with varied technical and business experience
Must possess strong experience in the establishment of best practices
Must be influential displaying strong interpersonal and negotiation skills underlined by superior judgment
Seeks to understand cross-functional viewpoints and overall goals; surfaces and resolves conflicts for the betterment of the larger company
Generates multiple alternatives and balances upside opportunity with downside risks to achieve positive results
Always does what is right for the customer
Manages time, people and costs as if it were their own business, avoids unnecessary waste uses resources economically; challenges team to find better ways to do things
Demonstrates a passion for guiding and developing others; holds managers accountable for the development and growth of talent
Takes full accountability for their actions and those of their team
10+ years experience in technology leadership, preferably with a financial services company
At least two years of agile development experience or equivalent
Demonstrated experience in leading Digital transformation and building out a digital technology eco-system Demonstrated experience as a systems and vendor integrator in a complex technology environment
Strong familiarity with customer experience and service integration trends, other relevant technologies, and consumer behavior/social science trends
Demonstrated track record in forming strategic partnerships with technology and business executives
Demonstrated excellence in leading teams and managing staff
Proven strong problem solving, analytical and diagnostic methods and capabilities
Experience with business process engineering, organizational change management, and cost-benefit analyses are required
Bachelor degree; Engineering degree preferred

103

Senior Delivery Proj Mgr Resume Examples & Samples

Stays current and involved in collecting conditions of the project relative to resources (people and optionally funding/cost), schedule (time), and features (the solution and its quality) as specified by the established project protocol. In addition, performs the process of comparing actual performance with planned performance, analyze variances, evaluate possible alternatives and take appropriate corrective action (control) as specified by the established project protocol
Follows the principles of Microsoft Services Delivery Methodology (SDM) in project delivery
BA or Master’s degree or equivalent experience
Experience with Microsoft technologies e.g. Windows 7, Exchange, FIM (Federated Identity Management), Lync, etc

104

Senior Program Delivery Resume Examples & Samples

Develops and executes plans for Type III & IV projects. Prepares plans that consider many interdependencies and multiple stakeholders. Advanced knowledge of formal project and program management methodologies. Is relied upon by executive and program / project teams for guidance in critical phases of projects and plays a key role in transferring skills and knowledge to colleagues
Knows the business strategy, critical success factors for the business or functional unit and how these impact the relevant parts of the organization, as determined by the project scope. Has a good understanding of how external factors impact the business or function. Adjusts program parameters to ensure that business objectives are achieved through program deliverables
Demonstrated ability in written and oral communication skills. Strong presentation skills. Ability to determine the information and communication needs of the stakeholders and project team (who needs to know, what they need to know, when and how they need to know)
Experience leading Type III & IV projects
Has successfully managed multiple projects and large, cross-enterprise, multi-disciplinary teams

105

Finance Business Partner Global Technology Application Delivery Resume Examples & Samples

Supporting the IB IT CFO with business partnering activities and cost decision support for Application Delivery Switzerland and their management team. Manage senior client relationships as a proactive partner and strategic advisor
Cost control is a key focus across Group Technology and Continuous development of MI to specifically aid cost reduction and other change initiatives in order to support strategic planning and decision-making is critical. You will be required to support the Account Management team to ensure they understand the impact of Producer costs on Consumer Forecast (allocations to the business divisions), as well as supporting the monthly financial reporting and forecasting process together with commentary and storyboard and providing support with IT business cases, their approval process and a mechanism where costs and benefits can be tracked and reported and assisting with the Preparation of the annual Operating Plan and 3 year Strategic Operating Plan
Having strong working relationships with IT clients, Corporate Centre CFO, Financial Accounting & Control and Reporting & Analytics Services teams. Act as an Interface between business and specialist functions within Finance
Support the Group Technology Transformation strategy, shaping and leading change initiatives which implement the Technology business strategies. In collaboration with CC CFO and Technology stakeholders, identify appropriate metrics, standards and desired targets to drive the transformation change agenda to conclusion with desired benefits
Develop and maintain connections to internal and external stakeholders to deliver a service that fulfils business objectives. Act as a relationship-manager for the end-to-end delivery of Financial solutions to the business. Provide an integrated view of financial analysis combined with non-financial information. Possess strong commercial acumen, as well as knowledge and understanding of the client business and environment to contrast an internal picture with the external view

106

Payroll Delivery Manager Resume Examples & Samples

Responsible for planning, executing, and monitoring the accurate and timely delivery of payroll to associates for all countries/legal entities across the GBS region including preparation of the inputs (variable payroll data), coordination of master pay file data inputs, submission of data to the external payroll vendors, review of external payroll vendor calculations and approval of the payroll calculations as well as ensuring compliance with reporting requirements
Manage review and approval of payroll calculations for all countries/legal entities across the GBS region ensuring correct gross to net calculations, compliance with Company policy for benefits (including taxation), and coordination with the Payroll Accounting Lead the filing of social security and taxes according to local, state, and federal legislation. Review of all funding requests associated with the payroll funding process
Manage and track KPI’s with regard to payroll delivery measuring timeliness and accuracy and service delivery with regards to external payroll vendors and their payroll partners
Propose and confirm payroll calendars with HR Strategic Business Partners, GFO Accounting and external payroll partners across the GBS region. Monitor internal team and third party vendor adherence to these calendar deadlines
Manage a team of 3 - 6 associates including performance reviews, coaching and mentoring to ensure development of team members and skills
Drive effectiveness and efficiency by continuous review of pre payroll / payroll / post-payroll processes while ensuring that effective controls are maintained. This will involve developing procedures for at least the first 18 months
Provide expertise in the area of payroll and ensure the delivery team have a knowledge of compensation and benefits and taxation in each of the countries that service is provided
Provide subject matter expertise for all pre-payroll / payroll /post-payroll processes and respond to a variety of payroll queries escalated from GBS HR and/or employees with regard to payroll processes
Participate in payroll related projects, providing input and analysis on recommended changes as well as in testing activities for any systems that affect the payroll process
Participate in planning, management and execution of year end activities with the various vendors
Provide detail knowledge in the setup of the payroll systems in designing ad hoc retrievals necessary to enhance internal controls
Payroll experience in a multinational payroll (Finance/HR background in Accounting, Internal Controls)
Excellent SAP (HR,FI,CO modules) environment. WorkDay and experience with 3rd party payroll provider’s experience, advanced MS office skills
General knowledge of local, state, and federal tax and social security systems and regulations
A desire to redesign processes and systems to create efficiencies
Knowledge of the various state rules and regulations in regard to involuntary deductions (levies, garnishments, etc.)
Ability to work in a fast paced changing environment
People management skills are required

107

Absence Management Senior Delivery Group Manager Resume Examples & Samples

Works with the Absence Management Benefit Group Manager (BGM) and Account Executive (AE) to build and manage client relationships. Including development of client business plans and ensures governance meetings are designed and delivered according to cadence desired by client sponsor
Drives accountability/integration within Operations and Client Service Teams, Multi-Client Service Groups, virtual teams and third parties through Service Level Agreements (SLAs)
Monitors client performance and determines if/when stability programs are required. Governs and leads stability programs, working closely with BGM, AEs, Operations and Customer Service
Joint accountability with Operations Business Group Managers in ensuring budgets are met by ensuring that quality standards are met and non-standard, client driven practices are reduced
Works with Operations and Customer Service to drive process improvements in delivery that improve quality, reduce cost and create scale
Ensures TLs utilize internal tools for client billing and monitors proper billing practices for the absence management delivery with account executives, Billing, and Finance team
Collaborates with the various Operations and Customer Service teams on appropriate client staffing needs
Management of the team
Monitors associate performance to ensure results are achieved in an effective/efficient way
Support sales team by participating in finals presentations
Expert Project Management experience required (6 plus years) including proficient project planning and execution skills
Absence Management experience required. (minimum of 7-8 years of Absence Management Experience)
Proficient in coaching others (minimum 5 years of experience) and experience coaching/leading other managers and peers in certain efforts or operational activities
Excellent interpersonal skills and verbal and written communication skills; the ability to liaise and partner with people outside of the HR function
Proficient analytical and problem-solving skills and the ability to coach, lead, and leverage other managers and peers in these skills
Proficient financial management skills
Basic regulatory, compliance, and legislative knowledge in one or more service areas
Intermediate knowledge of Cost Delivery and Quality Management and managing metrics
Advanced knowledge of overall financial management
Basic knowledge of benefits business, including products and services, operations, and delivery

108

Data Analytics Administrator Ey Uk&i Delivery Centre Resume Examples & Samples

Strong academic record including a degree /MSc/PhD in either: Mathematics / Statistics / Computer Science / Engineering
Analytically minded and have the ability to assimilate and apply new techniques and knowledge quickly to deliver insights and solve problems
Strong team working skills
Desire and ambition to learn various analytical tools and systems
Comfortable balancing multiple projects and priorities

109

Delivery Manager Data Management India Rf IT Resume Examples & Samples

Line management: Be line manager for team members working in data management. Work closely with N-4 and N-5 managers working as provider of resources in APAC (primarily India). Solid reporting line into Local head of data management. Work closely with local head to build competency and develop team members to work on data sourcing projects
Functional Delivery: Build and lead large team comprised for Credit Suisse and vendor staff providing delivery capability that may span across credit and market risk functional areas and data management and reporting horizontals. Be accountable and responsible for delivery of key regulatory prject or projects covering global BOW & interface closely with business demand team in Singapore and business execution team in Pune
OLA Framework & Governance: Be accountable & responsible for OLA framework across data management covering credit risk, market risk, finance and strategic data quality management platform. Ensure establishment of OLAs, implementaiton, monitoring & governance. Work closely with application owners within RF IT and applications owner in FO IT to ensure that data quality aspects are integrated with OLAs and framework is enhanced to address on-going data quality needs across data management sourcing platform. Represent Data management on data quality STC and ensure active engagement. Work closely with internal support groups (PTG) to ensure that adequate governance is estblished and reviews are conducted to support in-place agreements to meet agreed SLAs with business. Be the primary point of contact for all N-4 and ensure active engagement to provide timely updates and address on-going production breaches when it comes to OLA & Data quality
Lead 60+ FTE deployment
Line management for data sourcing DM India
Work closely N-4 – Data management to build competency and enhance delivery capability
Interface with N-4 & N-5 managers to understand budget, project scope and resourcing needs
Provide governance & support for outsourcing engagements with focus on delivery, quality and efficiency
Interface with CRO IT financial management team to ensure that budget transparency is provided and maintained. Approve invoice & ensure that ePro charges are reflected at basket/sub-basket level
Be the primary point of contact for GSSD, Supply Management, Legal & Compliance and Site Management
Define KRIs and enforce the governance for each vendor engagements
Be the primary escalation point for any vendor engagements
Work closely with vendor management to ensure that bench is maintained and attrition is addressed adequately
Establish a development competency center that focus on defining the global development processes, tools and methodology – primarily covering Knowledge management, Documentation, Training & Best Practices
Build and manage large team delivering to finance, credit and market risk functional lines
Analyze requirements, create high level project planning & provide budget transparency. Get approvals for head counts from Financial Team
Work closely with vendor & Site management to source, interview and identify candidates
Ensure delivery for data quality management / data sourcing for regulatory projects
Manage OLA Framework & Governance: Be accountable & responsible for OLA framework
Work closely with business, application owners within RF IT and applications owner in FO IT
Ensure data quality aspects are integrated with OLAs and framework is enhanced to address on-going data quality needs across data management sourcing platform
Represent Data management on data quality STC and ensure active engagement
Work closely with internal support groups (PTG) to ensure that adequate governance is estblished
Be the primary point of contact for all N-4 and ensure active engagement to provide timely updates and address on-going production breaches when it comes to OLA & Data quality

110

Payroll Delivery Manager Resume Examples & Samples

Manage a team of 4 associates including performance reviews, coaching and mentoring to ensure development of team members and skills
Provide subject matter expertise for all pre-payroll and payroll processes and respond to all payroll queries escalated from GBS HR and/or employees with regard to Tier 2 salesforce payroll cases escalated from internal clients. Respond to queries raised by external auditors / vendors with regard to payroll delivery processes
Proactively partner with GBS HR compensation and Benefits team, HR COE to ensure benefits are accurately reflected in payroll calculations. Engage as appropriate to ensure the E2E process is efficient and that the work is placed within the correct function in line with the agreed role sort

111

Ericsson Delivery Manager Stage Resume Examples & Samples

Handle escalations
Building Ericsson internal relationships
The ability to lead & facilitate management escalations
Ability to remain calm & focused under stressful situations
Ability to handle highly political situations
Remains open minded when approaching problems, considering all inputs & available alternatives before making decisions
Understanding of emergency support & Recovery Leadership
Ability to identify & implement improvements across the organization
Ability to build relations & trust towards stakeholders

112

Offshore Delivery Manager Resume Examples & Samples

Preferably master degree and minimum of bachelor’s degree in relevant areas
Minimum of 10 years relevant experience with 5 years of management experience
Experience in financial industry
Functional Knowledge on financial applications preferably retail banking area
Technical Integration knowledge of applications
Ability to create team with partner vendors, manage the delivery with defined SLA, Manage the Vendor Relationship

113

Director Global Acquirer Processing Product Delivery Resume Examples & Samples

Execute on the Accelerated Connection Platform (ACP) support strategy, including leadership responsibilities for one or more technical support teams
Drive Accelerated Connection Platform client implementations with U.S and global acquirers and processors
Manage product delivery and deployment of ACP Universal Management Portal (UMP) merchant boarding solution and associated investments
Support the development of the ACP API and other connectivity and data sharing standards
Support strategic project initiatives in partnership with internal business partners, such as Global Product, Acceptance, CyberSource and Global Systems, to implement new products and services at the POS
Support pricing, terms, and other contractual negotiations with large accounts and business partners for all related processing business
Contribute to the development of Global Acquirer Processing sales plans, marketing and pipeline activities and support RFP response efforts as needed
Bachelor’s degree or equivalent required
MBA or relevant graduate degree preferred
Requires 12+ years overall experience, with 6-8+ years in the financial services, payment processing and/or electronic payment industry, and 4-6+ years of experience leading teams in a technical support/servicing role
Demonstrated success in leading high-performing, geographically dispersed teams in a technical support and servicing environment
Experience in payments systems and processing solutions management with relevant knowledge of acquirer processing and network business, as well as experience managing a P&L and budget
Experience in the development, implementation and profitable roll-out of new processing products and acquirer and acceptance services
Understanding of U.S. and key non-U.S. market payment systems
Ability to navigate and lead cross functional teams within a multi-region matrix organization and with business partners on key tactical programs
Strong commercial acumen and solid business judgment
Strong people leadership skills and excellent collaboration skills with the ability to collaborate with inter-disciplinary groups
Results driven and flexible
Domestic with international speaking experience a plus
Excellent leadership, analytic, communication, and management skills, including
Experience working with internal and external executive management
Building successful client and organization relationships
Executive presence
Innovation and integration skills
Executional excellence

114

VP, Enterprise Delivery Resume Examples & Samples

Demonstrated management of multiple complex software deliveries, implementing best industry practices for delivery of technology solutions
Has a demonstrated track record of successfully managing large-scale, global technology transformation efforts, ideally in the hospitality or travel industries
Has a strong understanding of hospitality industry technology/solutions
Demonstrated successful customer relationship management at the C-level
Demonstrated ability to analyze an entire program and pinpoint challenges/requests and how they impact the program
Demonstrated sound decision making, strategic acumen, process improvement and analytical problem solving capabilities
Uncompromising integrity, character and intellectual honesty; one who strives to do the right thing and deliver quality results; a leader with the courage and conviction to speak their position
Previous experience leading cross-functional, geographically-dispersed and multi-cultural teams preferred
Work experience on an international scale is important given the nature of the customer base
Ability to prioritize, meet deadlines, work in fast-paced environment and work across numerous teams and cultures

115

Associate Director Direct Delivery Resume Examples & Samples

Day to day tactical oversight of relationships and projects with Pearson colleagues in the Lines of Business and Geographies around key areas
5-7+ years of experience in the education industry (K12 and/or Higher Education) and/or equivalent experience working in complex and matrix teams, particularly in a global setting on the ground
Able to commit to up to a 2 year appointment in South Africa
Experience in coordinating the development and/or deployment of product/services and learning materials globally
Experience in implementing new projects and initiatives in a matrix environment
Demonstrated communication, presentation and interpersonal skills and the ability to work as a team player with culturally diverse and geographically dispersed (virtual) team
Must be decisive, process oriented but with a results orientation

116

AEC & Plant Americas Delivery Manager Resume Examples & Samples

Drive opportunities for growth in Construction and Plant (e.g. Oil & Gas, Water/Wastewater) portfolios
Lead direction for identification, creation and maintenance of repeatable packaged service offerings for Construction and Plant portfolios including ROI calculators and unique business value programs
Promote repeatable packaged services offerings to sales
Monitor Construction and Plant projects portfolios to ensure completion within defined schedule, budget, and quality parameters
Help team members establish open, collaborative relationships. Maintain enthusiasm, energy and focus across projects. Translate project objectives and vision into clear goals for the team
Assist Consulting Partner Manager in development, onboarding and maintaining relationships with new Construction and Plant Delivery partners and system integrators
Review and approve deal review submittals
Lead internal special interest groups for Construction and Plant Delivery portfolios. Define and track special interest group goals and objectives and evangelize with internal and external stakeholders
Support revenue recognition process
MBA preferred
At least 15 years of career progression providing solutions into the Construction and Plant industry is desired
10 years of experience in the Construction and/or Plant domain
Demonstrated experience building and managing a solutions delivery business
Ability to oversee delivery of consulting and project management services for more than 50 concurrent projects
Strong leadership, communication, interpersonal, planning, and organization skills
Hands-on domain knowledge of Construction and Plant industry; and key trends, developments in the industry
Ability to engage customer at business level, drive alignment and execution
Demonstrated ability to create return on investment for customers and a statement of work
Consulting experience in various industries which may include; architecture, MEP or structural engineering, construction, water/wastewater, process or oil and gas
Ability to achieve positive results by building teams and encouraging the participation of others, mentoring cross-functional teams on solution selling methods
Proven ability to facilitate and document process discussions
Ability to be highly effective in a matrix management organization
Located in the US and able to travel 50%

117

Americas Delivery Manager Resume Examples & Samples

Drive opportunities for growth in Data Management and ETO portfolios
Lead direction for identification, creation and maintenance of repeatable packaged service offerings for Data Management and ETO portfolios including ROI calculators and unique business value programs
Collaborate with the Package Service Offering team to harvest and/or use packaged solutions
Review project plans, schedules, and project control tools utilizing standard PM and PSA software. Perform project plan analysis and evaluate risk and mitigation plans
Define project resource plans, including internal and contract resources during proposal and contracting and delivery phases
Serve as the project escalation path for project managers. Attend project steering committee meetings and conduct end of project quality reviews
Monitor projects within Data Management and ETO portfolios to ensure completion within defined schedule, budget, and quality parameters
Develop strong client and stakeholder relationships and maintain effective communication channels
Assist Consulting Partner Manager in development, onboarding and maintaining relationships with new Data Management and ETO partners and system integrators
Support sales and business development by writing and/or reviewing proposals, writing scopes of work, and developing delivery estimates and resource requirements for solution. May also add subject matter expertise to sales
Lead internal special interest groups for Data Management and ETO portfolios. Define and track special interest group goals and objectives and evangelize with internal and external stakeholders
Ensure alignment of portfolios with sales, product teams, industry strategy and marketing and business development stakeholders
Work with Consulting Resource Manager and group leads to define staffing needs and training plans
At least 15 years of career progression providing solutions into the manufacturing industry is desired
10 years of experience in the Data Management domain
Deep knowledge of Project Management, PMP certification desirable
Domain knowledge of engineering, and the use of commercial data management, manufacturing automation and PLM tools
Hands-on domain knowledge of manufacturing industry; and key trends, developments in the industry
Ability to build customer relationships to achieve the trusted advisor status
Vision and strategy - develop organizational roadmap and 3 year plan
Consulting experience in various industries including oil and gas, aerospace, automotive, consumer products, medical, telecom, process, government and high tech
Demonstrated experience in managing and implementing large enterprise business transformation programs

118

CIB Documentation Management Program Delivery PMO Associate Resume Examples & Samples

Develop agendas and meeting minutes for core team meetings
Facilitate project working group and core team meetings
Coordinate Status Reporting / Scorecard updates and consolidation
Manage Change Management process
Maintain and drive through closure on all open action items, dependencies, risks, and issues
Monitor and track Resourcing Information
Monitor and track Document Volume information
Develop and maintain project plans
Track and update Program Roadmap milestones
Develop presentations and other communication materials
Facilitate meetings and drive discussions
Maintain and develop SharePoint program site
Collect, track, and reconcile Vendor Invoices including review/ confirmation of approvals
5 years of PMO experience
Strong MS Office skills including PowerPoint, Excel, Word, Visio, Project
SharePoint experience required
Strong problem management skills
Effective communicator with excellent writing and listening skills
Self motivated, results oriented, and ability to manage competing priorities
BA/BS Degree or equivalent work experience

119

VP Insights Delivery Resume Examples & Samples

10+ years experience
15 years of marketing, strategy, and/or analytics experience
5 years of experience in the Asset Management space or similar role supporting Asset Management efforts
Experience leading strategic, and/or analytic teams
Ability to think broadly, and work well in a complex, changing, matrix environment
Must build strong relationships at all levels of the organization
Must communicate crisply, concisely in both written and verbal formats
Must be able to lead and influence senior leaders
Proven ability to manage others, drive change, and execute on strategic priorities
Excellent interpersonal, organizational, and leadership skills; must be comfortable and effective partnering with senior executive team
Demonstrated ability to work collaboratively with cross-functional groups and support senior management
Demonstrated ability to adapt to, initiate, and champion change
Problem Solving: Success will require strong problem solving and business analytics skills. Key problem solving challenges requiring analytic skills include identifying and securing critical data necessary to deliver analytics; developing solutions for missing data elements; and determining trade-offs required to achieve desired outcomes
Functional Knowledge: The ideal candidate will possess an understanding of the principals of primary market research (research frame development, as well as analytic techniques and their dependencies on survey design); database marketing (strategy development, targeting, optimization, and measurement); data analytics (use/application of statistical models; business intelligence reporting); product development research/analytics; and have a solid understanding of financial reporting/key metrics
Business/Industry Expertise: The candidate must possess a strong understanding of the Asset Management space. They should have familiarity with key audiences (e.g., fund managers, independent brokerage firms, wirehouses, retirement plan administrators, independent advisors); industry resources; and emerging trends relative to Asset Management
Interaction/Interpersonal Skills: Excellent interpersonal, organizational, and leadership skills; must be comfortable and effective partnering with senior executive team

120

VP, Head of Credit Product Delivery Resume Examples & Samples

Drive delivery of U.S. Consumer Credit products and services, whether new or established, to issuing clients
Examples of our products and services include Visa Signature, Visa Infinite, travel and lifestyle benefits, concierge services, protection / insurance benefits and services to improve the cardholder experience
Represent the “voice of the issuer” in credit product strategy, management and development
Team leadership (direct responsibility for a team of 8+, with significant priority-setting influence across the organization.)
Support new business development and retention efforts for cobrand and Financial Institutional Sales. Respond to RFP’s:- develop, manage and coordinate pitch materials and financial incentives. Provide consumer credit subject matter expertise in pitches and determine impacts to delivery resources
Convey payments and financial services industry knowledge, key Visa strategies and current marketplace trends to clients in order to build brand preference and grow Visa volume/revenues
Provide industry knowledge and implications on known or potential impacts to Financial Institutions strategies e.g. UDAP/CARD Act, Durbin; financial services regulation
Track and understand customer needs and trends providing insights into how they are/may impact client business models
Advocate for Visa products and initiatives with clients through consultative selling, in collaboration and conjunction with Visa sales teams
Inform Visa consumer credit strategy by developing marketplace viewpoint and advocating for B2B client needs internally
Evaluate and approve new business partnerships prior to signing deals, highlighted associated risks to ensure appropriate deal structure. Recommend revised strategies as needed to reduce risk and improve deal performance
Regular travel to client locations (estimated 25 – 50% travel)
15+ years managerial experience in the financial services or payments industry
Prior consulting or product management experience in banking and financial services, managing credit card portfolio P&L’s and cardholder engagement strategies
Cross-functional experience – skills in consulting, marketing, and analytics particularly relevant
Demonstrated success in building and managing internal and external partnerships and clear ability to negotiate complex structures
Excellent analytical skills, with the capability to direct and interpret sophisticated hypothesis-driven analyses
Strong understanding of customer segmentation with ability to make strategic product recommendations to meet business objectives
Excellent written and verbal communication skills, including presentation generation and delivery to executive management
Advanced degree preferred

121

Finance & Admin Delivery Manager Resume Examples & Samples

You will operate as an individual contributor managing stakeholders independently in RTR function
Should be able to manage stakeholders independently
Should be able to present data in a structured format
Support business process improvements in the account
Understanding of end-to-end R2R including month end, reporting and FPNA
In-depth knowledge of R2R sub-processes - Should have handled all activities of R2R including month end and reporting and related controls
Exposure to budget, forecasting and variance analysis is an added advantage
Understanding of FPNA in HFM environment is strongly preferred
Should have Proven communication and interpersonal skills
Should have Demonstrate Excel skills
Experience in SAP/Oracle or other ERP environment is a must; SAP experience is strongly preferred
Should be open to work in ANZ / Canada Shifts
Graduates with a minimum of 8+ years’ of experience in Record to Report domain
At least 8 years experience in Experience in Record to Report domain

122

Product & Systems Delivery Resume Examples & Samples

Working closely with Marketing partners on defining and clarifying business requirements
Analyzing new feature requirements and how they fit into existing products
Working with development team helping in understanding customers’ needs and translating them into user stories and acceptance criteria
Verifying if new product functionality is delivered as required and does not impact existing capabilities
Investigating issues reported by the external and internal customers
Supporting airline migrations and activations

123

Global Software Delivery Implementation Analyst Resume Examples & Samples

Provide day-to-day support of software deployment using Microsoft SCCM software
Create deployment collections, validating distribution points and manage the deployment throughout the deployment lifecycle
Maintain product shepherd role for assigned Global Client technologies. Lead field testing and certification process of assigned ITL applications
Work closely with the IT Service Desk, PC Renewal team, Site Management and other key IT partners to quickly resolve open tickets
Participate in pilot testing of new tools and processes to enhance the timing and delivery of software
Support ongoing improvements by participating in process improvement and brainstorming sessions
Be an advocate for customer requirements
Minimum of 3 years of experience working with SCCM
Evidence of ability to work in a highly demanding environment; able to concurrently manage multiple projects / deliverables while also attending to day-to-day operational tasks
Evidence of excellent process discipline
Evidence of a process, quality and customer orientated mind-set, demonstrating the desire to build in functional and technical excellence
Evidence of incident and problem resolution
Must be able to communicate (both written and verbal), build and maintain good relationships to a multitude of business areas at all operational and management levels, and with various teams across the Globe
Able to work as part of the Global Team and as an individual when required
Knowledge of Network infrastructure
Knowledge of Active Directory structure
A good understanding and experience of Windows Servers
Experience using prior and current Microsoft Operating Systems
Experience using SharePoint, MS Access and MS Excel including complex formulae
Experience of Helpdesk Support at multiple levels
Good Level of Presentation skills
Previous experience in the area of IT day to day operations, customer service, or environmental infrastructure implementations within an IT Facility
Use or deployment of IT Infrastructure
Technical knowledge in the area of Software Delivery
Good project management skills ITSM / ITIL knowledge

124

Agile Delivery Manager Resume Examples & Samples

Driving F2B project timelines, ensuring risks and issues are overcome and blockers to achieve on-time deliveries in an Agile environment
Challenging clients/ stakeholders in order to ensure the development of innovative, cost-efficient solutions
Working with Design Authorities and the CTO to actively ensure we balance tactical time to market requirements with overall strategic objectives of delivering strategic scalable solutions
Providing regular status updates, tracking and burndown to relevant stakeholders, escalating risks and issues as appropriate. Managing stakeholder demands on the team and being the faceoff to other functions to enable the development team to focus on development
Working closely with teams from other IT/Logistics functions, vendor resources and vendor managers in varied locations
Estimating work, resourcing and managing the project budget
Managing both short-term release and long-term portfolio planning
Proposing and implementing continuous improvement, process excellence and cost efficiency within the team
Continuous agile coaching with the goal of impartin an agile way of working into the team

125

Senior Software Delivery Payment Specialist Resume Examples & Samples

A Bachelor’s degree or equivalent experience with a major or minor in Computer Science or related field and over four years of proven and progressive technical experience
A Minimum of three years’ experience in business systems development, methods and tools or a specialty function or have demonstrated the necessary proficiencies to function as an intermediate level capacity
The ability to interface with business systems users to identify needs and assist in implementation; strong communication, project management and problem solving skills; knowledge of the systems development life cycle; leadership ability; and a willingness to take appropriate risk
Proven experience in an IT development, support or operations role
Proven technical expertise in an IT role
Proven experience of change, problem, incident and disaster management (DR)
Experience of offshore teams (primarily GLTi)
Experience of working in a Global environment would be an advantage
Demonstrated ability to rapidly build relationships with key partner teams
Experience of Vendor Management
A good understanding of Unix, Oracle, Websphere Application Server and Websphere MQ
A broad understanding of IT hardware, software, operations and networks
Communication and inter-personal skills
Strong risk awareness – identification, mitigation and control
Experience in disaster recovery planning and execution desirable
Self-motivation and initiative
Strong hands on approach
Find logical solutions to problems and manage to resolution
Proven ability to prioritise competing demands

126

Seasonal Logistics Delivery Brea Mall Resume Examples & Samples

Receive and unload freight
Inventory management systems experience preferred
High level of accuracy, attention to detail and ability to prioritize multiple tasks in a fast-paced environment
High level of ownership, accountability and initiative

127

Delivery Planning & Implementation Resume Examples & Samples

Execute Operational, Tactical & Strategic Resource Planning, Analytics & Implementation
Drive & Support transformation project
Organization's defined processes to all the projects as per organization requirement are implemented
On-time and defect free innovative solutions
No customer escalation is a surprise
Compliance to set processes
3KeyResponsibilities
1Human Competence
Performance and Result oriented with strong skills in leading and motivating people and conscious of responsibility and empowerment
Highly developed skills in Interpersonal communication and ability to communicate effectively on an executive level
Highly process oriented and structured
Ability to prioritize and plan own work to meet assigned schedules and targets
Strong customer orientation and customer management skills
Good English language skills oral and written
Diverse international work culture experience (preferred)
Must have experience on execution of projects with complete Software Delivery Life Cycle
2Business Competence
Business and financial awareness to ensure understanding of the implications that various courses of action will have
Good understanding of organizational structure, ways of working and Company directives – both a GSI and at Ericsson Global level
Knowledge of ICT business and management principles and practices
Knowledge of project management principles and practices
Knowledge and experience in organizational effectiveness and operations management

128

Ict Delivery Manager Resume Examples & Samples

Build and maintain relationships with key internal stakeholders who are typically at senior levels within their organizations
Clearly communicate and report on ITTE Financials to stakeholders, with strong understanding of TCO of services delivered to stakeholders’ organizations
Work collaboratively with Delivery Managers across multiple geographic areas to ensure alignment of stakeholder requests that cross multiple regions
Position Qualification

129

Adm Delivery Manager Resume Examples & Samples

Secure contract fulfillment
Procurement Management
Be the Service owner towards Customer for delivery of the FDP ADM that includes L1, L2 & L3 support and T&M based feature Enhancement
Manage SLA’s by ensuring all FDP services are delivered as per agreement
Secure Emergency Support
Monitor performance as per agreed Service Level Agreement
Manage Interface towards GNOC, EGI / 3PP developer & HW Vendor support
Manage Support/Test engineers/Developers and provide clear communication (meetings, reports) towards the customer
Align & Manage resource support/shift plan as per agreed SLA
Align with customer on feature release strategy and seek agreements in accordance to SLA for SW delivery and deployment
Manage the customer's expectations and perception of Ericsson’s delivery as per SLA’s in order to ensure customer satisfaction
12+ years’ experience with hands on delivery experience in telecom & IT domain
Experience handling of ADM Application Development & Maintenance operations
Experience of handling the Manage Services & Customer Support Operations for Applications
Good Customer relationship management skills, Interpersonal skills & Negotiating skills
Strong understanding of the software development life cycle
Strong leadership, project management skills, time management, and problem solving skills
Minimum of 5 year management/leadership experience in IT Application Maintenance support
Should have experience in Vendor Management

130

Analyst Information Delivery Resume Examples & Samples

Completed or Working towards CA, CMA, CGA designation or MBA is preferred
Skilled in proactively providing ideas, advice and solutions relative to information system management
Strong understanding of reporting tools
Skilled in proactively providing ideas, advice and solutions relative to Information systems management
Strong technical & analytical skills (SQL, Excel, MS Access, VBA)
Good process and project management skills
Skill in developing and delivering presentations
Good facilitation skills
Ability to work in a team environment and demonstrate good leadership skills
At our company, we have been helping our customers and communities for over 195 years. Working with us means being part of a team of talented and passionate individuals with a shared focus on working together to deliver great customer experiences. We stand behind your success with the support you need to turn your potential into performance

131

Absence Management Delivery Group Manager Resume Examples & Samples

Oversees and approves accurate fee quotes for one-time projects and out of out-of-scope work Ensures this information is used to create accurate quarterly revenue forecast and variance reporting
Leverages the talent/resources on the team to generate results
Conducts necessary performance management conversations with associates; uses tools and resources available internally to managers
Educates, reinforces, and holds associates accountable for behaviors that support internal policies and guidelines (e.g.,
Expert Project Management experience required (5-6+ years) including proficient project planning and execution skills
Absence Management experience required
Experience managing complex client relationships (including, but not limited to, client operations/relationships that may have larger/more complex scope)
Proficient in coaching others (minimum 1 - 2+ years of experience) and experience coaching/leading other managers and peers in certain efforts or operational activities
Intermediate knowledge of general system environment and process flow
Basic knowledge of all Shared Service delivery models and operations

132

Senior Product Manager File Based Delivery Resume Examples & Samples

Demonstrable experience managing developing and delivering digital media products – including defining product roadmaps and long-term plans
Significant experience working within broadcast, or related media sectors
Proven experience creating new concepts and solutions and delivering them to users
Strong understanding and experience of product development skills and product life-cycle management
Proven experience setting product budget and delivering within that budget
Good understanding of the relevant file based technologies and practices (e.g. client- and server-side technologies, new technologies and platforms
Experience communicating concepts and ideas to stakeholders at all levels within organisations, including oral and written presentations, proposals, specifications, and reports
Proven ability to influence decision-making at all levels within an organisation, and in a variety of contexts
Experience working in a matrix environment interfacing with multi-disciplinary teams
A proven track record of successful project delivery within media environments
Experience working with remote development teams
Ability to simplify complex problems into component parts and evaluate systematically
Evidence of problem solving and providing creative solutions
An in depth knowledge of broadcast media solutions and the transition to file based working
Experience specifying and delivering products and solutions in broadcast media environments
Project delivery certification (e.g. ScrumMaster certification, PRINCE2 Practitioner)
Working knowledge of BBC output; editorial, compliance, and regulatory issues for the BBC
Good understanding of broadcast industry metadata standards ( SMPTE, EBU)
Experience leading and managing multi-disciplinary teams
Experience as line manager of staff (up to 10 direct reports), including professional and personal development and coaching
An understanding of the BBC’s infrastructure would be an advantage

133

Seasonal Delivery Arden Fair Resume Examples & Samples

Utilize inventory management systems to scan, process and research cartons in accordance with our inventory control processes
Demonstrate ownership, accountability and initiative
Ability to interact and communicate clearly and professionally with coworkers and customers

134

Digital Delivery Manager, Digital Services Resume Examples & Samples

Translate the strategic vision of the Digital organization into a coherent roadmap for delivery
Provide inputs into the prioritization of roadmapped Digital programs, projects and tactical initiatives
Act as a single point of contact for program reporting, information and issues management
Conduct periodic roadmap reviews with project/program resources and stakeholders to effectively, and regularly, communicate program performance, progress of key milestones/deliverables, risks, issues, plan vs. actuals, management focus items, etc
5+ years experience in program/project management with a complete end-to-end understanding of product development methodologies in both waterfall and Agile environments
Flexibility and adaptability - able to quickly and smoothly change direction based upon stakeholder or management direction, while remaining extremely organized and following tight deadlines

135

VP-motif Regional Delivery Manager Resume Examples & Samples

Technology Management
Familiarity with Linux and Windows operating systems
Good Business liaison skills
Experience in working with very large projects with Waterfall or Agile development methodology
Experience with Enterprise Java and familiarity with frameworks like Spring, Hibernate. Some exposure to caching technology such as Coherence would be advantageous. Any exposure to reporting frameworks is highly desirable
Experience working with source code control tools, mainly Perforce and/or ClearCase. Experience with automated build frameworks and continuous integration is highly desirable
Good understanding of Test Driven methodology and automated testing
Experience working with scalable, resilient and highly parallel applications. Exposure to grid or cluster based middle tiers will be looked upon favourably
Experience in an Investment bank, preferably in back office and middle office functions
Ability to interact with end users, IT and QA teams and senior management
Ability to multitask. Focus on results and opportunities and lead by example
Ability to plan and estimate work effort for small to medium size projects
Strong analytical and logical skills and the ability to resolve issues in a high-pressure environment
A very effective communicator with excellent influencing & negotiating skills. Should have good written and verbal English language skills
Able to work well with IT developers in multiple locations. Seeks out areas for improvement and mentors members of the team
Enthusiastic, willing to learn and willing to teach others. Able to collaborate effectively with colleagues and display integrity, initiative and commitment
Flexible in terms of working hours/schedule, very hardworking, inspirational and natural leader. Apply management principles to increase team effectiveness and be a role model for other members of the team
Enterprise Java and Frameworks
Database: Oracle version 11g
Unix / Linux OS

136

Analyst, Digital Operations & Delivery Resume Examples & Samples

Oversee management of digital advertising inventory, presenting finely tuned and clearly presented analysis of past and accurately forecasted future inventory
Increase revenue yield across VMN digital properties successively upward each quarter by using strategies culled from expert data analysis and through well-constructed advertising deals
Increase relevance, focus, accuracy and impact of data analysis and operational processes – ideally while increasing efficiency and simplicity
Produce a track record of improved monetization of web properties
Be deeply immersed in the inventory and revenue data, and translate data, and implications, clearly to sales, leadership, operations and more
Track a high volume of live digital ad campaigns; steer expertly to full delivery/high performance
Develop accurate and detailed budget forecasts by working closely across business units to gather, process and project traffic, revenue, product and other data
Partner with site teams to help execute pages with the ideal set of monetization and UX
Work often and closely with Sales teams to deliver against both the needs of the business and the marketplace
Bachelor’s degree – relevant field preferable
2-4 years of relevant experience
Advanced level data and spreadsheet skills

137

Senior Project Manager Digital Delivery Web Services Resume Examples & Samples

Interact with technical teams on a daily basis, managing an extended set of business program deliverables, and communicating with VP level stakeholders to ensure ongoing program status is clearly understood
Own a variety of traditional Project Management deliverables including schedules, resource plans, budgets, status reports and program communications, decision logs, and a wide variety of program presentations
Manage a program core team comprised of a wide spectrum of company functions (Finance, Sales, Legal, Development), hold participants accountable for their actions, and will work to remove roadblocks and ensure deliverables are completed
Work with a broad range of personalities, be highly agile, and be comfortable working in a somewhat volatile environment

138

Senior Project Manager Store Delivery Resume Examples & Samples

Leads project teams and subteams to develop and implement new programs and process improvements. Manages projects in accordance with Starbucks established program management methodologies. Ensures that multiple projects meet specified timelines and deliver expected results
Manages and monitors project or program schedules, progress and costs to ensure that expected results are delivered on time and within budget. Maintains, adjusts and updates project plans as needed. Consolidates, communicates and ensures resolution of all issues. May develop and collect performance metrics
Represents business unit, department or functional area on cross-functional project teams. Provides functional expertise to assess potential financial and operational impact
Project management, including all elements of scope, time, cost, risk, quality, integration, procurement, human resources and communications (7 years)
Working across functional areas to develop effective business solutions that align with company and business unit/department objectives (7 years)
Building, leading and mentoring teams (5 years)
Managing complex large-scale or multiple mid-sized projects (5 years)
Requirements gathering and analysis (5 years)
Mentoring other project managers in program and project management (2 years)
Change management skills
Proficiency in Microsoft Word, PowerPoint, Excel, Access and Project
Ability to define objectives, scope and resources for projects extending beyond a department or business unit
General knowledge of business unit, department or functional area's processes and systems
Understanding of business unit, department or functional area's goals and practices
Strong problem-solving and analytical skills
Ability to establish cross functional, collaborative relationships with business partners
Advanced knowledge of project management methodologies, from initial justification through implementation and evaluation
Ability to lead complex program and project efforts to completion

139

Watson Delivery Center Leader Resume Examples & Samples

Leads the day to day Watson operations with the client and is the strategic interface between the client and IBM
Drive the account strategy and go-to-market business model development with the client
Partner with client to development an ecosystem of clients which ensures achievement of the business performance measures and plan
Primary exec customer contact with responsibility for the management of the customer relationship and client requirements
Build and manage the client relationship through active engagement on the development, implementation, and delivery of Watson business solutions as specified in the SOW
Provide account leadership across the Watson Organization to develop programs, projects, products, and business strategies to meet contract deliverables
Leads quality of service, SLA attainment and client satisfaction for delivery
Manage contract profitability, contractual cost, schedule, and service or product deliverables as they relate to the delivery organization
Manage IBM resources and coordinate client resources to deliver Watson solution
10 years managing complex projects
5 years in a Project Executive role on a large Strategic Outsourcing account, or the equivalent
2 years experience in client facing activity
2 years experience with international clients and global teams
5 years in People Management
2 years working with external clients
2 years experience with SWG Support execution and processes
2 years experience with Lab Services engagement models and delivery
1 year experience with Cloud & SaaS delivery and support
1 year experience creating and managing complex contracts towards billable milestones

140

Global Delivery Program Director Resume Examples & Samples

Base-lining & scheduling
Scheduling methodology (CPM, GERT, PERT)
Waterfall and iterative methodologies
Meta Model creation
Issues escalation and resolution
Scope change management
Trends in the marketplace/ technology
Talent Management process (recruitment/selection, performance management, performance development/coaching, reward/recognition
Workforce Planning
Organization Design

141

Pre Delivery Call Resume Examples & Samples

Good analytical skills and decision-making
Having leadership competency in recruitment, driving result, sales planning, problem solving and people leadership
Preferable good command of English and computer literacy
Strong leadership and interpersonal skills; good team player

142

Electronic Delivery Channels Business Analyst Resume Examples & Samples

Lead small work teams in development of strategic plans, leveraging both technical solutions and business process improvement. Make recommendations based on findings to department manager/head
Coordinate systems implementation, testing and any training that becomes necessary as a result of conclusions reached in project-related activities of systems implementation or policy change. Serve as the primary technical resource of an assigned system
Utilize PC, mainframe and or online based systems and software; compile and prepare reports, graphs and charts of data developed
Proactively participate in continuous review and updates of current policies and procedures to ensure that they meet changing business unit conditions
Document and maintains statistics, records and reports that help establish policies, procedures and quality control standards
Provide input, counsel and leadership to support planning and prioritization of business systems-related activities. Includes developing the business unit systems plan using knowledge of industry trends and technologies to integrate that plan with the corporate systems plan
Bachelor's degree in Business Administration, MIS or related field, or equivalent education and related training
Four years of related work experience
Ability to utilize Microsoft applications, including Outlook, Word, Excel, Access and PowerPoint
Ability to travel as needed, occasionally overnight
Exposure to eliciting business requirements
Exposure to vendor relationship management

143

Seasonal Web Fulfillment / Stock / Delivery Resume Examples & Samples

Prep merchandise for store and customer shipments
Provide general support to the store, e.g. set up special events, organize backroom and relocate store fixtures
Prior shipping and receiving experience preferred

144

VP-crm Delivery Manager Resume Examples & Samples

Lead the implementation of the CRM product strategic and
Manage effectively the scope, budget, resources, and vendors
Deliver robust CRM user experience supporting all business segments using Agile methodology
Must be technically credible to lead teams of world-class software engineers and be able to make the right design decisions and technology choices
Experience building and managing a team that designs and delivers complex Financial solutions
Experience with service oriented architecture, object-oriented design, even driven architecture, and agile development methodologies
Interface with key stakeholders to ensure completion of software projects on time and budget
Drive the end to end CRM product life cycle including requirements, design, implementation, testing, deployment, and stabilization
Responsible for solving highly technical and complex problems for several CRM projects
Monitor and supervise day-to-day activities of the team, including technical design, work breakdown, code reviews, unit testing working closely with the engineering team
Define and manage the implementation of robust and scalable software architectures to develop innovative engineering solutions to solve customer problems
Leads the implementation of rigorous engineering excellence & DevOps process and customer facing solution improvement initiatives
Hires the senior software engineering talents and architects
Communicates and translates CRM vision/strategy to staff. Responsible for executing on functional and business goals for the group
Bachelor's/MS degree in mathematics, computer science, or related discipline preferred
16+ years of relevant work experience leading engineering teams and most of this focused Innovative Software Development
5+ years Enterprise level CRM implementation and integration
8+ years of management experience
8+ years of software development experience
SDLC, Agile, and Development experience
Customer facing specific industry knowledge and experience in software engineering
Strong organizational planning and development, business judgment, technical leadership, and communication skills
Working knowledge of end-user/customer experience
An analytical mind that thrives in a data-driven environment

145

Programme Delivery Manager Resume Examples & Samples

Act as the lead professional within the division for all project matters, stakeholder management, procurement, development and performance
Managing a team of 6 FT project managers
Provide detail project management advice to the commercial and property managers
Total overall responsibility for fixed assets across the estate
Liaising closely with group procurement to ensure a consistent approach

146

Ibit Application Delivery Resource Manager Resume Examples & Samples

Line manages a team of 50 (perm) to100 (contract/ITO) staff
Works with regional resource managers to develop and execute upon strategic workforce plans
Works with functional delivery managers and matching engine to assign resources to teams
Works with individuals to set short and medium term objectives and find projects that will develop skills and progress careers
Works with functional delivery managers to assess productivity and quality of individuals and scrum teams
Manages performance cycle, provides feedback and address personnel issues as they arise
Conducts exit interviews for all leavers in his/her pool

147

Business Operations Analyst Delivery Resume Examples & Samples

Monitor and track new part number changes and introduction date
Work with customer on accurate Purchase Order and Purchase Order coverage
Create sales orders to support PO's ensuring proper SOX compliance
Collaborate with outbound planner(s) to ensure all paperwork is filled out correctly
Ensure Post good issues are done within 24 hours of shipment
Notify/verify finance needing to invoice
Reconcile delivery to payments
Manage change control as it relates purchasing
Ensuring proper flow of shipment
Returns: Sales orders creation and offset to Accounts Receivable
Compare Contract to Sales Orders and ensure accuracy
3+ years related experience in production control, materials management, production planning, material scheduling, or purchasing in a manufacturing company
Minimum of 3+ years’ experience in complex Bill of Materials
Analytical capabilities including data analysis to optimize delivery costs and inventory levels
Proficiency in MS Excel desired
Written and verbal communication to all stakeholders
Knowledge of Product Lifecycle Management (PLM) software, particularly Enovia Matrix One
Able to manage multiple projects simultaneously and prioritize tasks based on demand
Problem solving ability in cross-functional and multi-cultural environment
Open-minded, collaborative and team-oriented attitude
Strong work ethics

148

Delivery Head Resume Examples & Samples

10-15 years of software development experience
5-10 years of management experiences in handling sizable software development teams
Good people management and stakeholder management skills
Past experiences in the banking industry and specifically Commercial Cards Technology is a strong plus
Exceptional communication, negotiation, influencing and persuasion skills
Ability to multitask and adapting to a challenging, fast-paced, dynamic environment
Experience in working with a large global organization with matrix structure is a plus
Technical experience with Java/J2EE, SQL, ETL, web applications and Data Warehouse applications is preferred
Bachelor or Master in Computer Science or relevant field

149

Project Mgr-deal to Delivery Team-& Other Locations as AWS Resume Examples & Samples

Minimum of 5 years project management experience required
Experience with both Waterfall and Agile Practices required
Bachelors’ degree/or equivalent combination of education and experience
Strong proficiency in Microsoft Office products (Word, Visio, Excel, PowerPoint and Project, experience in Clarity a plus)
Business Analyst Experience is desired
PMP certification or degree in Program Management desired
Certification/ Experience in Agile methodologies desired
Experience in a Financial Services Organization, Retirement and/or Benefits Administration desired
Excellent analytical skills, critical thinking and problem solving skills, including business process analysis
Strong change management, adoption and stakeholder engagement skills
Must be able to drive results and lead teams in resolving bottlenecks and achieving milestones
Strong written, spoken, and presentation communication skills
Solid relationship management and relationship sustainment skills
Very strong meeting organization and facilitation skills
Track record of managing work to achieve milestones on time and within budget in a high-pressure environment
Demonstrated team player with ability to handle strong personalities, communicate and manage leadership at all levels of the company

150

Delivery / Development Manager Resume Examples & Samples

Develop and maintain close working relationships with key business stakeholders through written, verbal and face to face communications
Act as Single point of contact for all projects under Finance General Ledger(Financial reporting and Local Reg Reporting) sub-domain
Manage a portfolio of projects with an overall delivery responsibility
Deliver project roadmap on time / in spec, communicating clearly with team, management and stakeholders
Work with other managers and team members to estimate effort and document scope / design
Contribute to and lead design, architecture, process, and development discussions - Distil and communicate technical concepts to the team and other stakeholders
Promulgate greater understanding of business objectives, requirements and issues as they relate to the application suite throughout the IT organization
Influence business process, requirement and solution design based on leading practices, the organisation and IT direction to meet business objectives
Responsible for Programme / Project delivery
S/he works across multiple internal business and technology groups on local/regional projects, and is involved from initial strategy/planning and scope definition through to process design, requirements development, testing, training and implementing of the solution
The qualified candidate will have a B.A. / B.S. in Business or equivalent experience; M.B.A. preferred
8 or more years in Corporate/ Institutional/ or Investment Banking industry with 5 years of management/ supervisory experience (direct or project based)
Minimum of 8 years in a Delivery/ Development Management role particularly within Reporting platforms
SAP Experience is essential, ideally across GL, Hana or BW
Demonstrable development management & delivery track record
Experience of managing large scale development teams locally and off-shore
Experience of managing Developers and technical resources direct or through vendors
Excellent communication (verbal, written), presentation, and consultative skills
Job holder must have experience with best-in-class methods, tools and techniques for elicitation and documentation, such as workshop facilitation with senior stakeholders. The job holder must leverage his/her industry domain experience to assist in challenging and prioritizing the business and client requirements
S/he demonstrates a good understanding of end-to-end operation flows across multiple system applications and experience with Software Development Life Cycle processes and methodologies. (Agile)
S/he must be able to analyze client requirements, monitor project progress, manage issues and risks, identify potential roadblocks and keep projects on track
Strong background in managing, implementing and deploying technology solutions / large scale implementations
Working knowledge of Axiom would be an advantage
Strong interpersonal skills, effective communication and strong presentation skills
Knowledge of current IT industry trends and solutions

151

Watson Delivery Center Leader Resume Examples & Samples

At least 10 years experience in managing complex projects
At least 5 years experience in a Project Executive role on a large Strategic Outsourcing account, or the equivalent
At least 2 years experience in in client facing activity
At least 2 years experience in working with international clients and global teams
At least 10 years experience in People Management

152

Director Project Management Office Delivery Resume Examples & Samples

As the Director, PMO Delivery, the incumbent is responsible for deep diving into work stream issues to drive cross-stream integration as required and resolution of cross-stream issues
Actively works with the work stream Project Managers to ensure high-quality, timely and accurate progress reporting and owns all Program-level status reporting, risks/issues, decision collection, change analysis, and Project plan updates
Oversees the Project Management function which manages multi-disciplinary projects and develops/maintains a consolidated project plan which incorporates all business, technology and operational aspects of the project(s). This involves planning, securing, and scheduling resources, implementing strategies, maintaining detailed project plans, monitoring progress against planned objectives, financial review, and securing consensus and co-operation from project team members, senior management and partners
Takes ownership of and provides strong leadership of all assigned accountabilities while ensuring regular project meetings are maintained, ongoing communication of project status adhered to, identification and management of dependencies effectively executed, and motivates direct reports to ensure momentum is achieved throughout the Program lifecycle, against a background of changing and conflicting priorities
10+ years of progressive management experience in a complex environment that includes Project Management and Project Execution
More than 10 years of experience in leading highly disciplined PM teams
Experience working within a Project Management Office, in support of a major corporate level project portfolio
Very strong interpersonal and relationship building skills in order to positively work with the demands from multilevel stakeholders and influencing decisions
Excellent leadership skills, with a strong ability to mentor and develop others and experience in successfully leading a large team at varying levels towards common objectives
Ability to multitask, and manage priorities and expectations. In-depth knowledge of project management methodologies, techniques and tools
Experience in strategic, tactical, operational and organizational planning would be an asset
Highly motivated, innovative and results-oriented individual with excellent leadership skills
Excellent influencing skills with highly effective interpersonal, communication and negotiation skills in order to build consensus and obtain co-operation

153

Payroll Delivery Manger Resume Examples & Samples

Responsible for accurate and timely delivery of payroll to associates including preparation of the inputs (variable payroll data), submission of data to payroll partners ADP or Celergo. Manage the review and approval of these calculations ensuring correct gross to net calculations, compliance with Company policy for benefits (including taxation) and filing of social security and taxes according to local country legislations
Develop and implement optimized and standardized routines, tools, and processes ensuring compliance with in-country regulations by applying Operational Excellence principles in a dynamic environment to drive effectiveness and efficiency. Ensures documentation of procedures to drive standardization
Manage and track KPI’s with regard to payroll delivery measuring timeliness, accuracy and service delivery with regard to ADP/Celergo and their local in-country payroll partners. Also track KPI’s to drive internal performance and monitor the efficiency of the end to end process
Propose and confirm payroll calendars with HR Strategic Business Partners, GFO Accounting and ADP & Celergo payroll partners. Monitor performance against these calendar deadlines

154

Contributor Product & Systems Delivery Resume Examples & Samples

Under general supervision, conducts logical analysis of complex customer issues associated to Sabre Hotels
Researches and validates application, back-end or technical issues to aid suppliers and customers in understanding product functionality and outputs
Develops thorough understanding of the suite user interface in order to investigate customer queries and issues
Works collaboratively in a team environment with account managers, implementation and development resources to meet customer expectations regarding the resolution of maintenance issues / service requests
Recognizes repetitive customer issues to facilitate the development of quality products
Applies technical knowledge which may include Unix/Linux basics. May also require SQL, Oracle and Shell Scripting knowledge to resolve complex software problems
Communicates effectively in written and spoken English with co-workers and customers around the world
Strong time management and priority setting skills are required to be able to manage daily responsibilities and own technical development and growth
Makes a conscious effort to contribute value-added services and ideas to our suppliers and customers. Ensures that customer needs are satisfied. Must have the ability to evaluate the impact of the issue to the customer and escalate issues. Act as the lead interface with the customer, internal or external, regarding support on our products
Will deliver the highest level of customer service and satisfaction while continuously demonstrating excellent teamwork, interpersonal skills, and commitment
May hold scheduled calls with customers to review Service request status and prioritization
On-call duties may be required
Demonstrate sense of urgency for sensitive issues
Participate in customer calls and activation support

155

Cib-credit Product Delivery Asociate Resume Examples & Samples

Populating standard agreements and performing gap analysis / prep work on non-standard docs for legal
Transaction & Client Coordination: Single point of contact and escalation to all downstream Operations teams; Coordination of client set-up with defined hand-offs to Loan operations, IB Markets, Trade and support teams; Offshore and cross-border deal coordination
Escalate backlogs and issues to Bankers as needed to move the transaction along the closing lifecycle
Track process and timing/requirements, metrics
Pipeline Management & Support
Query Resolution
Credit Administration / Credit Transaction Execution Management / Credit Middle Office experience, demonstrating strong credit product knowledge
Strong credit and documentation knowledge across core lending products / agreements e.g. Loans, Trade, ISDA, specific local market knowledge where required
Strong relationship management and partnership with the Business, Technology and Corporate groups
Excellent verbal, written and interpersonal communication skills with an ability to present precise, concise and summarized analysis to senior executives
Strong partnership and coordination skills
Demonstrates flexibility and willingness to accept new assignments and challenges in a rapidly changing environment
Highly organized, motivated and strong prioritization
Cross regional language skills would be a distinct advantage

156

Global Order to Delivery Business Analyst Resume Examples & Samples

Work with Business Product Owner to differentiate between ‘must have’ and ‘could have’ requirements
Problem solving issues and inhibitors to software development
Ensure scope creep is not introduced into work products
Distinguish user requests from the underlying true needs .Drive and challenge Business Product Owners on their assumptions of how they will successfully execute their plans
Work to understand and document regional system requirements and processes and identify how they can be implemented into a global solution

157

Electronic Delivery Channels Business Analyst Resume Examples & Samples

Participate in project-oriented work efforts in the areas of technical problem identification and resolution, performance and productivity improvement and quality enhancements
Coordinate a single system or policy implementation, testing and develop any training that becomes necessary as a result of conclusions reached in project-related activities of system implementation or policy change. Serve as a technical resource of an assigned system(s)
Utilize PC, mainframe and or/online based systems and software; compile and prepare reports, graphs and charts of data developed
Provide input and support in the planning and prioritization for business systems related processes and policies by maintaining and communicating knowledge of industry trends and technologies
Assist with developing and maintaining a professional relationship with vendors supporting assigned systems
Gather, document and maintain statistics, records and reports that help establish policies, procedures and quality control standards
Bachelor's degree or equivalent education and related experience
Two years of related work experience

158

Delivery Centre Leader Resume Examples & Samples

At least 5 years experience in a leadership role within an IT services environment
At least 5 years experience in managing Cross Disciplinary teams - working in a matrix environment
At least 3 years experience in a client interfacing role

159

Sys Integ Special Delivery Resume Examples & Samples

Dell and IBM certified or comparable experience
Must have at least five years of experience supporting PC hardware and software. Must have a strong working knowledge of Desktop OS and working knowledge of Windows Server to include Win XP/7/2003/2008
Working knowledge of Active Directory
Must have good communication and organizational skills and be able to work professionally with internal and external clients
Log tickets for daily technical support provided
Safeboot
Email - PST/Login
Internet Explorer
Password resets
Printers
PC builds
Windows XP/7 support
GE Core Image support
Process warranty replacement cases
Acceptance testing for new core loads
Data transfer for new deployments
Escalation point for Help Desk
Coordination of network requests
Work with server team as needed

160

Mgr-software Delivery Resume Examples & Samples

Overseeing internal and vendor delivered work
Lead technical team members in the delivery/support of technology solutions which meet business delivery expectations, maintain portfolio currency, and integrate best engineering practices
Providing technical direction and evaluating the quality of deliverables
Working closely with technical and non-technical leaders to strategize on delivery approach and dependency management
Working independently and delivering on agreed upon timelines
Overseeing the diagnosis of issues, evaluating and recommending the best resolution plan and executing against that plan
Partner closely with the QA, project management, business analysts and business teams on solution implementation
Adhering to technical development/support processes, standard and software engineering best practices
Developing, reviewing and executing on established technical and product road maps
Ensuring a process orientation across the technical project/supports teams, being able to develop, implement and improve processes and procedures
Providing leadership, able to inspire and coach other members (internal/external) to perform at their highest potential
Providing solid facilitation, problem solving skills and able to focus both strategically and tactically to achieve project goals
Encouraging and helping the organization to achieve technical transparency
Identifying, mitigating or appropriately escalating delivery impediments, risks, issues, and changes to development/support projects
Assessing the technical skills of the of internal/external developers where appropriate
Serving as a role model by promoting and demonstrating our commitment to Agile methodology and current software engineering processes, to include recommending improvements
Ensure projects and support areas operate against planned timelines
Effectively manage the resources and budgets against the organizational goals
A minimum of ten (10) years of software development experience
Experience collecting, reviewing and updating requirements and/or user stories
Experience writing technical documentation and providing engineering deliverables
A demonstrated pattern of leadership, formal or otherwise
Experience leading delivery teams (internal and external team members)
Experience managing complex, multi-million dollar delivery efforts
Has solid understanding of the software development life cycle SDLC (e.g. requirements, analysis, design, implementation, testing, and documentation) and associated execution models (e.g. Waterfall, Agile, Iterative Development, etc.)
Disciplined approach to software development. Including defining and enforcing engineering best practices
Strong problem solving and analysis skills
Strong understanding of Computer Science fundamentals
Strong knowledge of unit testing, behavioral testing and continuous integration
Demonstrated understanding of the importance of maintainable / sustainable product solutions
General knowledge developing mobile applications
Excellent written, verbal and interpersonal communication skills. The position requires frequent communication with senior leaders, technical colleagues and partners across several different geographic locations and time zones
Proven ability to work with all members of an extended and diverse project team
Must be detail-oriented, self-organized, be committed to quality and be capable of tracking multiple issues simultaneously
Candidate must have mentoring and guidance skills to provide oversight and direction to contractors and internal members of the software development team
Ability to handle virtual teams and work with resources in multiple sites (onsite, offshore, near shore)
Support on-call response to critical operational issues; be able to work beyond normal hours and support implementation transition activities and hyper-care shifts as needed
Scrum Master certification or similar Agile and/or SDLC certifications are a plus
Experience with QA and software analytic tools
A thorough understanding and passion for Agile principles
Experience with User Interfaces and/or SOA concepts is also desired

161

Supervisor, Application Delivery Resume Examples & Samples

65% Workload Distribution and Oversight
Provide leadership & guidance to the Application Delivery team
Ensures that all Windows based applications are packaged, published and made available to users in need
Partner with the lines of business, ADM, IT, InfoSec and vendors to prepare new applications, maintain existing applications, and remove obstacles preventing applications from being packaged & published in the AppStore
Validate request integrity and assign requests in the most efficient manor based on individual team member strengths, geography and existing workload
Monitor and report on the application packages throughout their lifecycle in the SPE AppStore
Manage and maintain an application repository where all corresponding artifacts for packaging are stored
Escalations: Function as the Application Delivery team first point of contact regarding escalated request priorities, questions on time frames and overall workload inquiries
25% Communication and Project Management
Daily briefings with internal departmental peers regarding new/emerging issues, interdepartmental escalations, ongoing projects and special requests
Demonstrate accurate assessment of upcoming business priorities, projects and escalated requests
10% Develop and maintain departmental procedures and process documentation, including workflows in conjunction with all other internal peer groups within EIS Client Services and Technology
2+ years’ supervisor experience
3-5 years’ experience in IT project management
Extensive knowledge of report writing, queries and Excel required
Flexibility to work with vendors and SPE personnel
Working knowledge of application packaging processes
Incident/Problem/Change Management processes
Working knowledge of PC hardware and software products, configuration and requirements
Has the ability to work independently to accomplish tasks that require coordination between multiple departments and people

162

Onsite Delivery Manager Resume Examples & Samples

Requires 5-7 years of related work experience and Bachelor’s degree, technical training, or equivalent combination of education and experience
Experience in servicing hardware and software required with previous supervisory or management experience preferred
Strong customer service abilities, analytical, interpersonal and leadership skills required

163

Onsite Delivery Manager Resume Examples & Samples

Interfaces with CompuCom client to ensure high levels of service satisfaction
Schedules projects, on site back fills, workflows for a Monday thru Friday work week
Works closely with account PMO personnel to manage queue’s, aged calls, SLA, Inventory, and real time updates
Periodic review/updates of client procedures

164

Analyst Information Delivery Resume Examples & Samples

2-3 years experience ininformation managemenr or relatedfield
Post secondary education in computer science, information system
Network administration or other related fields; or equivalent experience
Practical financial application system analysis experience
Experience in design and implementation of practical IT so
Expert knowledge of financial applications and systems
Working knowledge of financial and accounting principl
Business group and its functions
Basic awareness of risk and regulatory issues and their impact on business group
Solid verbal and written communication skills and ability to maintain on-going effective communication with key individuals Some experience in developing and delivering presentations
Some experience in developing and delivering presentations
Excellent attention to detail and accuracy in financial data pro
Good prioritization skills and ability to determine when and how to esc
Proven ability to multi-tasking

165

VP Insights Delivery Resume Examples & Samples

Provide strategic thought-leadership to the Retail/Direct to consumer leadership team and marketing team to develop a strategic testing agenda and drive business outcomes. Help to drive towards clear marketable direct-to-consumer value propositions
Drive testing agenda, measurement of impact and recommended optimization of brand-building campaigns across all TIAA-CREF lines-of business
Build the Retail and Brand Insights Delivery team, including: determining the resource needs, skill sets/experience required for success, establishing team member roles/responsibilities, garnering support and gaining alignment of roles/responsibilities with key LOB stakeholders, leading the team, and securing incremental resources as needed
Leads efforts to define and develop customer/marketing analytics to shape retail strategy
Lead digital marketing and digital homepage analytics
Provides proactive leadership of customer modeling and segmentation, analysis, marketing capabilities and campaign execution needed to implement complex projects for Retail Marketing
Represent Customer Insights to key executives across Marketing and Retail leadership to align on analytically driven strategy and ensure needs for understanding key audiences are met
Leverages knowledge of direct to consumer financial services marketplace to shape and deliver the appropriate research, analysis, and competitive intelligence/insights required to support business growth and goal attainment
Maintain understanding of current and emerging trends in consumer financial services, and leverage those trends to refine/optimize marketing strategy
Management: As a new role, this person will need to build, develop, and align their team with key LOB stakeholders. Until the team can be put in place, this individual will need to leverage matrixed resources to meet immediate needs. Once in place, this person will set the direction of the team, and manage resources to ensure successful delivery against objectives
10+ years of experience, including significant retail direct to consumer experience
5 years of marketing, strategy and/or analytics experience
3-5 years of experience in leading strategic, and/or analytic teams
Business/Industry Expertise: The candidate must possess a strong understanding of the Consumer Financial Services space
Must be able to lead and influence senior leaders, including influencing senior leaders to test/take “risks”
MBA degree preferred
©2015 Teachers Insurance and Annuity Association of America-College Retirement Equities Fund (TIAA-CREF), 730 Third Avenue, New York, NY 10017 C23921

166

Cbna-o&t-delivery Services Head Resume Examples & Samples

Management of the various vendor relationship managers that are in charge of the different vendors that perform services for the business
Ensure the timely and accurate performance of the agreed services by the different vendors that provide services to the business
Establish and implement a strong and robust vendor governance structure for all the Core Operations vendors of the business
Ensure business requirements and vendor capabilities are fully aligned and any gaps are highlighted to the business for appropriate evaluation and approval
Ensure all vendor due diligences are performed, reviewed and signed-off by the business in a timely manner and all exceptions are escalated and addressed accordingly
Proactively identify any risks and issues and promptly escalate these to the appropriate levels for evaluation and action/resolution
Prior Central Operations experience is preferred especially around service delivery
Good negotiation skills especially with vendors
Strong process controls orientation
Very good listening skills

167

Prin Delivery Proj Mgr Resume Examples & Samples

Successfully delivered 5+ ERP and/or CRM for enterprise class customers
Experience in supporting contractual & commercial management and execution
Overall Responsibility for Project Delivery
Scope Management & Change Control
Project Risk Management
Subcontractor-Project Control (Partners, Global Delivery, and ISVs)
Additional Microsoft-internal reporting
Timesheet and Expense Submission, Tracking, and Approval
Personnel On-boarding / Rolling-off
Task Management
Manage Project Documentation
Contractor and Client Invoice Management and Approval
Quality Plan Execution
Facilitate Peer Reviews

168

Shls-lifecycle Delivery Sub-lead Resume Examples & Samples

Coordinates the program/project based on a defined need – results in detailed scope/budget/schedule baseline
Interface and communicate with program/project team, management and stakeholders
Performs gate reviews and quality assurance reviews with all aspects of IT organization and business sponsors
Support development of business cases with the customer team including
Leading on the solutions estimate
Supports the development of the program/project charter and scope, and ensure delivery of the solution to schedule, budget and scope
Develop objectives, phasing and content of the program/project to deliver on the business case benefits, budget and timescales
Manage the objectives and plan by thorough risk, issue and change management across both business and IT parts of the program/project
Ensures that quality program/project standards are met as prescribed by IT Services through the effective
Implementation or use of approved processes, methodologies and deliverables
Monitors and supports program/project baseline to ensure activities are occurring as planned - scope, budget and schedule – manages variances
Proactively identify risks and issues on programs/projects - develop risk management and issues management plans
Identifies potential points of contention for missed deliverables; creates and implements strategy to mitigate shortfalls in timeline and budget
Develop and supports plans to address program/project strengths, weaknesses, opportunities and threats
Analytical skills and problem solving skills needed to manage multiple factors on a program/project simultaneously
Experience of managing IT programs/projects with personal accountability for delivering to time and cost for large, complex programs/projects
Excellent in program/project management methodology, tools and templates (includes program/project planning, schedule development, scope management and cost management)
Strong experience of delivery that includes the use of supplier and off-shore resources
Strong team working skills across matrixed client, supplier and geographically dispersed virtual teams
Coordinates program/project teams consisting of cross functional, global, and virtual groups; directly supervises staff; monitors progress
5+ years of experience in program/project management
Other relevant experience in a related technical field (infrastructure, application development and deployment/implementation)
Work experience in a professional services industry (preferred)

169

Associate Project Process Delivery Resume Examples & Samples

Convert business requirements into conceptual system functionality, provide specifications to development team to ensure requirements are met
Review enhancements and projects after implementation for compliance to specifications
Facilitate identification of process improvements or system enhancements often requiring the co-ordination of multiple functional areas
Work closely with internal and external teams to assess tools, process and flow changes required to perform tasks
Ensure issues and root cause of incidents and problems are understood, and ensure appropriate actions are taken to resolve and prevent recurrence
Maintain leading-edge business and technical knowledge
Through a personal development plan, remain current in industry best practices related to process mapping and project management
Ability to manage multiple activities at a high level and dive into details when challenges arise
Intermediate/Expert knowledge of MS-Office tools (Word, Excel, Outlook and PowerPoint)
Intermediate knowledge of MS-Visio
Basic knowledge of HTML programming
Ability to prioritize workload and time accordingly to balance multiple requests and projects
Experience in managing and co-ordinating contractors work
Post-secondary education, preferably in Business or Technology

170

Electronic Delivery Channels Business Analyst Resume Examples & Samples

Help us with responses to client concerns
Track client concerns to ensure timely responses - improve the response process
Contact the clients to understand their issues etc

171

Delivery Solutions Coordinator Resume Examples & Samples

Responsible for supporting and implementing global testing venues multiple times per year
Support the Exam Delivery Manager in ensuring that client satisfaction levels are achieved to a high standard and issues are recognised, documented and resolved
Liaising with the wider team, and agencies where appropriate, to help deliver successful testing events in locations around the world
Work with the team to ensure adequate capacity is provided for test events and assist to develop contingency plans for each event
Supporting other initiatives as provided by the Exam Delivery Manager where appropriate
Develop strong relationships with wider Pearson colleagues to maximise effectiveness of testing event coordination
Ability to physically support manual handling of equipment
Collaborative Working
Commercial Awareness
Commitment to Improving Quality
Experience with coordinating a range of event types and/or projects
Enthusiastic, energetic team player who has the ability to work on their own, whilst possessing the ability to seek assistance and/or escalate concerns when required
Degree educated or equivalent
Ability to coordinate multiple tasks and meet deadlines
Ability to adapt to new business practices and respond positively
Excellent English, both written and verbal
Fully familiar with the Microsoft Office suite, Google Docs and associated packages
Full rights to work in the location
Intermediate to advanced Excel skills highly desired
Invoicing and budget coordination desired

172

Coordinator, Servicing & Delivery Resume Examples & Samples

Responsible for the customer service and content fulfillment operations within the Servicing and Delivery group for domestic and international transactions
Focused on maintaining an efficient workflow and suggesting improvements
Work assigned territories and service clients by ensuring timely feedback and addressing issues
Coordinate the managing vendors related to servicing and act as a liaison on behalf of Miramax and its Licensees
Management of any vendors enlisted to support servicing to iTunes, Hulu, Amazon, etc. and similar platform licensees
Assistance in managing and identifying useable assets regarding the recent acquisition of the Morgan Creek library
Special duties as required and/or assigned

173

Delivery Service Excellence Leader Resume Examples & Samples

10+ years of leadership experience in technology, preferably in Banking and Wealth Management
Experience with software development, software delivery lifecycle, application modernization, - Service/Infrastructure as Service and Operations
Experience leading efforts to drive process improvement and transformation initiatives
Experience with IT Service Management Processes with a focus on- Continuous Service Improvement, Incident Management, Change Management, Release Management, etc
Experience with Service Level Agreement (SLA?s) and Operational Level Agreements (OLA?s)
Excellent analytical, communication, collaboration and negotiations skills
Strong Program and Project Management skills

174

Team Head-project Management Application Delivery Poland Resume Examples & Samples

Evaluating resource requests, nominating and allocating adequate resources
Managing and prioritizing resource (pre-) allocations
Monitoring and if necessary withdrawing resources from projects/services
Contributing to communities
Fostering the exchange of experience/ knowledge among teams/ pool-members
Coaching and mentoring team members in functional matters
Ensuring standardization according to the Software Development Life Cycle (SDLC)/ITIL definitions and other UBS standards
Managing skills and defining individual development plan and education for all team members
Developing team members on the job by offering appropriate assignments
Actively managing the knowledge transfer of its team members on domain level/expertise
Recruiting new resources according to job profiles and workforce planning
Managing Core Process for its team members
Escalating in case of resource conflicts

175

Associate Global Order to Delivery Business Analyst Resume Examples & Samples

Work with Business Product Owner and IT Designers to define small, crisp, just-in-time requirements in short time-boxes
Facilitate meetings and workshops to end circular conversation and bring the team to consensus
Continually monitor team activities to ensure requirements are correctly interpreted and implemented
Drive and challenge Business Product Owners on their assumptions of how they will successfully execute their plans

176

Delivery Process Analyst Advisory Resume Examples & Samples

Work closely with business and technology partners to identify and analyze core project/program delivery processes, workflows, templates and tools
Facilitate process review and design workshops with SME's
Implement key metrics to measure and report on the progress of initiatives
Establish and maintain relationships with the project team and stakeholders and support capabilities to drive best practice adoption across the organization
Have a solid understanding of emerging technologies as well as leading practices in Program and Project Management and SDLC development methodologies
Provide input and feedback on the performance and/or quality of work performed by team/project members
Exceptional oral and written communication skills
Strong diagnostic skills followed by good ability to evaluate options/alternatives and develop solutions/recommendations to complex and multi-dimensional problems/issues
Strong project management skills and effective execution skills to ensure successful delivery/implementation of special initiatives, products, processes and policies

177

Infrastructure Engineer Virtual Application Delivery Resume Examples & Samples

Participate in the design of business line applications to enable optimum performance within service infrastructure
Maintain adherence to architectural standards/principles, global product-specific guidelines, usability design standards, etc
Provide support and documentation to assist in sustaining the project during the transition to production
Input into service life cycle and service levels including development of service technology roadmaps
Provide input into product selection and standards, design, and certification
Adheres to engineering methodologies and architecture global standards
Provide feedback regarding engineering methodologies, standards and leading practices
Identifies potential points of contention for missed activities and notify project leadership of situation
Produce accurate, brief and clearly written documents tailored to audience needs and expectations
Execution of process engineering and operational improvement initiatives including automation tooling
Resolve and act as escalation and coordination point for L3 on incidents and problems related to affected services
Root cause analysis and service improvement solutions
Execution of application and/or platform changes, releases, and service requests in supported environments
Execution of application environment tasks as required for incident resolution
Liaise with appropriate teams for the development of corrective actions or viable workarounds to resolve major incidents
Respond to automated alerts on the health of systems
Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of application environments
Performing audits and analysis of application environments for the purpose of ensuring proper configuration management and consistency
Identifying dependencies and pre-requisites for the solution and validation of non-functional attributes of the application environment design
Integrating new infrastructure services based on designs, and participating in automation, consolidation, and centralization projects
Adhere to E&Y and ITIL guidelines for Incident, Problem, and Change Management
Ensures all work is carried out and documented in accordance with required standards, methods and procedures
Demonstrable intermediate to advanced knowledge of key analytical products such as Citrix XenApp, Citrix XenDesktop, Citrix Netscaler and general knowledge of Microsoft Remote Desktop Services
Demonstrable intermediate to advanced knowledge of integration of such products in an enterprise environment
Understanding of database technologies i.e MSSQL
Demonstrable intermediate to advanced knowledge of operating systems and dependent platforms such as Windows, IIS
Understanding of n-Tier application environments in complex or enterprise level environments
Understanding of various application, authentication and encryption protocols i.e. SSL, SOAP, LDAP, etc
Familiarity with scheduled jobs and job monitoring tools such as Control-M
Knowledge of troubleshooting tools and techniques related to networks and systems i.e. remote access tools, Windows Support tools, connectivity tests, etc
Experience supporting applications, platforms, and/or services in clustered, federated, shared and/or virtual environments
General understanding of various IT security concepts as they relate to production environments
Experience implementing and supporting products on private/hybrid cloud
Conceptual understanding of peripheral hardware such as load balancers, WAN optimizers, etc
Experience with performance monitoring tools and analysis i.e. MS PerfMon, HP Openview

178

Requirements Delivery System Ops Analyst Resume Examples & Samples

Bachelor’s degree in Finance or Accounting
5+ of related experience (project management, business analysis, system flows, technical skills)
Advanced Project Management skills required
Exposure to IT systems development lifecycle is required
Knowledge and exposure to financial products is required
Basel experience preferred
SQL experience preferred
Strong Excel Skills
Must be highly influential with multiple stakeholders with no direct oversight
Must have strong communication skills (oral and written) to clearly articulate and defend point of view amongst various stakeholder perspectives
Must be a team player, sharing insights and knowledge with colleagues, and driven towards meeting team goals
Must possess planning and work skills driven by process improvement
Exposure to managing global projects across various locations and cultures
Experience working with a variety of risk or financial platforms
Ability to multi-task under strict deadlines

179

Delivery Process Specialist Resume Examples & Samples

Work with large data sets and extracting useful recommendations and conclusions
Understand the business from several points of view and aligns IT&S processes to address critical information and requirements
Develop and maintain all documentation of process and work flows
Possess an expertise of emerging technologies as well as leading practices in Program and Project Management and SDLC methodologies
Develop clear and detailed process maps and the associated methodologies and templates
Exercise judgment and make recommendations on matters clearly falling outside standard policy and escalating all contentious issues to management with recommendations for resolution
Develop and execute action plans to address technical and competency gaps in conjunction with superior(s)
Provide assistance with various/other projects when needed
Sound knowledge of the Bank’s Overall Strategy and related priorities
Comprehensive knowledge of the Bank’s Technology Blueprint
Strong business acumen competency to align both business objectives and Program Management Office strategies with corporate goals (Financial, Customer, Operational & People) to maximize shareholder value
A self-starter who is able to work independently
Ability to manage shifting priorities and to prioritize tasks
Strong team focus to work closely with assigned client group and peers

180

Associate Project & Process Delivery Resume Examples & Samples

Partner with other internal/external teams to develop and deliver detailed process mapping
Ensure that various steps to implement a project/process are respected
Co-ordinate testing of task specifications and project within the user area
Develop user manual and training material for new and existing processes and tasks
Manage partnering teams for project delivery and application support
Understand and articulate requirements and issues from a business perspective
Willingness to participate in scheduled post deployment system testing during off-hours
General knowledge and ability to use MS-SQL data queries and extract data for analysis

181

Loan Delivery / EBO Specialist Resume Examples & Samples

Coordinate and manage the daily delivery of data and collateral documents to the document custodian in accordance with warehouse investor requirements
Investigate and resolve exceptions cited by investors/document custodians to resolve document and data exceptions
Review documents and images to ensure compliance with LLS/BLS product requirements, GSE requirements, warehouse investor contracts and/or mandatory commitments
Coordinate the pool delivery to GSEs/investors including communication with document custodian for the movement of collateral as needed
Perform loan quality/eligibility checks prior to delivery to ensure highest product quality from a loan delivery
Monitor Investor purchase reports on a daily basis to ensure timely shipping of purchased loan files
Research and respond to Investor inquiries
Tracking and reconciliation of Warehouse bank reports
Daily communication regarding status of shipped loans with Management, Secondary Marketing and Post Closing
Assist department with special projects
Manage internal and external expectations on timelines, costs and processes
Handle special tasks as assigned by Manager as needed
Act in accordance with company guidelines, policies and procedures
Experience with QRM is a plus
Strong interpersonal and organizational skills and ability
Proficiency with MS Word and Excel
Bachelor’s degree preferred or three to five years related Secondary Marketing/Capital Markets Operations experience (i.e. Document Management, Document Custodian, Post Closing, etc.)
Familiarity with GSE guidelines and procedures

182

Onsite Delivery Manager Resume Examples & Samples

Morning review of the Field Service Dashboard
Open Case disposition, ensure all cases are assigned or escalated
Part report: shipment status, look for parts with no status or issues to escalate
Check Technician time reports and utilization
Review client SLA reports to address aging calls or areas not meeting the SLA
Schedule techs with light loads to ride along OJT or certification training
Handle all tech escalations and other issues via phone or email
Continuous checking of queues for new cases and pending SLAs
Technician load balancing for next business day
Weekly Cadence
Conduct weekly calls with all Technicians to review
O Organization changes – occurs frequently throughout pooling
5+ experience in IT as a supervisor or manager of a team that did break/fix of hardware and software resolution

183

Watson Software Developer Alchemy Delivery Resume Examples & Samples

Experience in Java or C++
Demonstrated foundation in core CS competencies such as data structures, algorithms and software architecture
Formal knowledge with natural language processing, text mining and machine learning algorithm implementation
Preferred Experience: Knowledgeable in development or use of ontologies such as Unified Medical Language System (UMLS), Financial Industry Business Ontology (FIBO), Web Ontology Language (OWL) or Resource Description Framework (RDF)
Preferred Experience: knowledge with machine learning technologies such as SPSS or Apache Mahout
Proven communication skills and drive to get things done
Demonstrated foundation in scripting fundamentals such as Unix command-line, regular expressions, file manipulation, etc
Experience working in a Linux development environment

184

Supervisor Application Delivery Resume Examples & Samples

Collaborates with account teams on applications business development growth strategies within existing accounts; formulates and executes designed business development plans to meet growth targets to increase revenue and market share while continuing to grow and expand accounts, leverages the use of innovation, works with account management teams and service delivery resources to identify and develop solution opportunities and ensure appropriate implementation of customer solutions
Understands and leverages operating models to ensure that the appropriate, dedicated shared, on-site, off-site, offshore contractor and company resources are available to meet client needs
Six or more years of applications development experience
Three or more years of leadership experience included
Good interpersonal and presentation skills for interacting with team members and clients

185

Test Delivery Manager Resume Examples & Samples

Develops and maintains quality assurance documentation for projects and tasks to include quality metrics. Ensures documentation complies with established software development standards, policies and procedures or best practices
Conducts assessments and evaluations through analysis and interpretation of objective and subjective evidence to verify compliance to established standards and applicable quality plan. Determines level of process and product quality. Develops written reports of findings; escalates unresolved issues to appropriate level
Evaluates work products to independently assess quality and reports findings. Researches alternative solutions to problems, determines proper approaches and makes verbal and/or written recommendations to appropriate parties. Assists in implementing recommendations as approved
Gathers, uses and independently analyzes defect metrics data. Presents analysis findings to the appropriate level verbally and through the preparation of periodic written reports. Provides recommendations regarding possible approaches to resolving defects
Participates in special projects, external audits and process improvements in support of quality assurance initiatives
Assists management defining and maintaining an effective and efficient quality program including developing and presenting associated training and familiarization to affected staff
Bachelor's degree in business, mathematics, engineering, management Information Systems, or computer science, or related field preferred
Three or more years of quality assurance, engineering or management information systems experience
Experience working with quality metrics and software industry metric data collection and analysis techniques
Experience working with quality assurance principles and practices and software development methodologies such as Catalyst
Experience working with standard software development methodology assessments, such as SEI/CMM or ISO 9000
Experience working with project management methodology
Experience working with software test science and tools
8-10 years of experience in Software Testing, knowledge of Test Management, Automation Tools
Ability to handle Offshore and Onshore Activities
Knowledge in Oracle ERP
Experience in testing process
Experience in preparing Test Plan, test case authoring and execution of test cases team management
Optional skills: Knowledge on retail Domain, Automation Testing and Manual testing
Good communication skills to interact and present findings to team members, customers, management and support personnel
Good interpersonal skills for interacting with project and task team members
Good ability to handle activities on multiple projects and tasks within the same or different accounts
Ability to work independently with integrity
Ability to work in a team environment, even when remote support is required
Ability to deal with and manage change
Ability to participate in various formal and informal professional development training sessions and established quality assurance training
Ability to complete assigned responsibilities in a given timeframe within a given budget
Ability to handle multiple project and task responsibilities simultaneously and switch among them quickly to meet prioritized business needs

186

Delivery Resource Resume Examples & Samples

Assisting project lead with ADDM implementation and service transition to operations
Development of extract, transform and load (ETL) processes to import discovered hardware and software data in Macquarie's software licensing platform
Review of data and user migration to upgraded version
Liaising with application and platform owners to ensure data completeness and accuracy
Working closely with system users to ensure positive outcomes through the implementation
Identification and troubleshooting of system and data quality issues
Documentation and execution of test plans to verify solution performance and quality assurance
Consultation with vendor on upgrade and integration implementation strategies
Collaboration with other project and infrastructure resources to deliver on assigned tasks

187

Payroll Delivery Trainee Resume Examples & Samples

Responsible for supporting accurate and timely delivery of payroll to associates including preparation of the inputs (variable payroll data), submission of data to payroll partners
Support the review and approval of payroll calculations ensuring all inputs are included
Support with validation of payroll data in different HR systems
Prepare comprehensive and accurate Work Instructions based on input from Payroll Delivery Analyst/Specialist
Review and update the tasks split in “work analysis” referring to actual payroll delivery E2E process
Provide support with responding to all payroll queries escalated from GBS HR and/or employees with regard to Tier 2 salesforce payroll cases
Facilitate team meetings by taking meeting minutes, booking rooms and sending invitations to all attendees
Support Payroll Delivery team with implementation of improvements

188

Delivery Risk & Systems Analyst Resume Examples & Samples

Ensuring delivery operations are completed accurately and timely by clearing member firms
Daily monitoring of markets and firm activity, identifying risk issues, and enforcing risk mitigation procedures with clearing member firms
Drive communication with clearing members and across Clearinghouse risk on a daily basis providing delivery support, assessing delivery wherewithal, and management of risk exposure
Provide issue management including documenting, diagnosis, analysis, resolution, as well as, reporting issues to management and pertinent customers as it relates to clearing members and supporting applications
Industry experience preferred
Proficient using the Microsoft Office Suite in particular Excel, PowerPoint, and Word
Analytical and problem solving skills required

189

Delivery Planning & Implementation Spring Intern Resume Examples & Samples

Monitor, Maintain & Execute the Operational Resource & Workforce Allocation
Monitor & Implement Resource Management process excellence
Support Resource & Workforce Competence Readiness

190

Global Reference Data Operations Functional Delivery Business Analyst Resume Examples & Samples

Execute the vision, strategy and roadmap within APRD as we centralize our reference data, on-boarding over 700 applications to our strategic architecture
Sound understanding of rates, credit and commodities products (including cash and derivatives) is a requirement; understanding of equity and the trade lifecycle is highly desirable
Work in conjunction with other members of the Global Change Team, Technology Leads & Feature Teams to deliver a first class service to our clients exceeding expectations
Understand & deliver the agreed business benefits for products within the backlog
Partner with key stakeholders within the Fixed Income Business
Responsible for delivering a strong pipeline of innovation which will help drive our business forward
Must have excellent communication and engagement skills, able to drive change
Continuous engagement of stakeholders/business users across functional business areas partnering all, avoiding conflict and ensuring we meet their needs
Be familiar with the SCRUM/AGILE Framework
Have the ability to break down barriers and progress work in accordance to specific deadlines
A track record of delivering change in a commercial business environment as a Business Analyst
A track record of working with internal stakeholders across multiple areas and strong examples of clear and concise communication
Experience with data analysis and data quality assessment techniques
Great organizational and prioritization skills

191

Cbio Delivery Intern Resume Examples & Samples

Currently enrolled in BA/BS/Masters degree program
Junior or senior classification
Available to work a minimum of 10-15 hours per week during internship
Overall GPA of 3.0 or above
Proficient in Microsoft Office, including Visio

192

Test Delivery Manager Resume Examples & Samples

Manage test activities with IT Test Managers for all GCIT + CDH projects
Liaise with the stakeholders in various locations, IT Test Managers, Business Test Manager, Project Managers, Development Managers, BA Leads, & other IT teams as needed for all testing activities
Prepare accurate testing forecast, project resource allocation and utilization
Review of Test Strategy, Test Plan and test entry/exit criteria to ensure that they are met before promotion to the next test/project phase
Close management and tracking of defects/bugs towards a swift resolution
Provide effective monitoring and reporting of test progress to stakeholders + line manager on a periodic basis
Handle any delivery related escalations pertaining to their verticals
Ensure cross leveraging of knowledge across complex projects, units and locations
Accountability for coaching and mentoring of junior team members and coordinate internal knowledge sharing sessions
Assist in Migration Planning Process (MPP) as needed

193

Head of Solution Sales & Delivery OSS Resume Examples & Samples

Strong personal track record, minimum 10 years, of solution development, sales support, solution delivery within the practice area including extensive experience to translate value propositions to customers
Strong track record in leading a high energy, customer-centric and performance-driven team
Strong track record in people leadership and coaching
Strong cultural awareness and excellent language skills to enable communication throughout the organization
Ability to work independently, to build up good relationships with customer units and other service delivery centers

194

Team Lead Process Management Group Application Delivery Resume Examples & Samples

Coaches and supports a team with process experts
Coaches and supports process owners and managers in their process design activities
Communicates all changes related to process management to the organization
Drives Change Control and Change Management for Process Adoption needed to implement Operating Model
Plans and schedules training of the employees involved in process activities
Defines guidelines and rules of process management
Conducts process assessments and initiates process improvements
Is responsible for Process Web (Documentation repository)
Is part of several Global AD transformation initiatives

195

Principal Delivery IS / Business Analysis Resume Examples & Samples

Minimum 8 years related experience
Ability to delegate work to subordinate or less experienced team members
Requires understanding client-server architectures and the integration with legacy systems

196

Desktop Special Delivery Resume Examples & Samples

Dell and/or IBM desktop & laptop certified or comparable experience preferred
A+ certified or comparable experience
Computer deployment experience preferred
An understanding of Active Directory
Must have good communication skills and be able to work professionally with internal and external clients
Service Now Tickets
Dell & IBM certified or comparable experience
Must have at least three years of experience supporting PC hardware and software. Must have a strong working knowledge of Desktop OS 7 / 8
Working knowledge of mobile platform OS’s
Strong knowledge of mobile hardware platforms including smartphones and tablets
Pre-Sales & Order Fulfillment
Procurement of new equipment
Hardware Activation
Device configuration and shipping
Installation and customization as needed
Update billing information as required
Provide phone support as required

197

Campaign Delivery Manager Resume Examples & Samples

Coordinate with team members to manage daily team workload
Receive, test, and implement advertiser creative against strict ad specs
Quality assurance: working with third-party interfaces, downloading and previewing campaign ad tags and checking image/rich media creative
Provide customers with reports and campaign updates according to agreed timeframes
Ensure quality by enforcing standard policies and procedures
Investigate and resolve delivery/performance issues and advise sales and management as to revenue risk
Review and provide feedback on new processes, product, and tool releases that will improve operational efficiencies
Maintaining internal Yield, Traffic and Sell Through monthly reports
In-flight optimisation of digital advertising campaigns to ensure optimum delivery of premium and programmatic inventory
Liaising with other News UK teams and departments, including Advertising Sales, Marketing, Editorial, Customer Insight and Classified Production)
Delivery of behavioural and demographic targeting campaigns
Proven experience of delivering of video, mobile and app advertising
Experience with a major ad serving tool (DFP/DFA, Adform, MediaMind, Adwords, MediaPlex)
Experience with online third party solution/ad tag providers (Sizmek, FlashTalking, Atlas Unicast, etc)
Experience in buying media using a DSP (Doubleclick Bidmanager beneficial)
Good knowledge of using first and 3rd party data overlays in DSP and SSP environments
Experience with behavioural targeting booking and management techniques
Established background in RTB – ideally from an agency, tech platform or publisher
Must have the ability to extract and manipulate a variety of data for Senior Management, Sales and Finance stakeholders
Ability to meet deadlines and provide superior customer service to external and internal clients
Ability to multi-task and work within a fast environment
Outstanding teamwork, organisational and interpersonal skills, with excellent attention to detail
Strong project management and communication skills (verbal and written)

198

Ict Delivery Manager Resume Examples & Samples

Clearly communicate and report to stakeholders, with strong understanding of TCO of services delivered to stakeholders’ organizations
Minimum 2-5 years of experience from working with Sourcing Business Processes
Minimum 2-5 years of working with Ericsson IT systems
A first academic degree or equivalent qualification
2-5 years’ experience in IT
1- 3 years of working with Sourcing IT systems
Working in virtual team

199

Analysts, Analytic Delivery Resume Examples & Samples

1) Predictive modeling: regression, logistic regression, Generalized Linear Model, stratified sampling and machine learning, experimental design
2) Decision Tree models
3) Multiple regression
4) Multivariate analysis
5) SAS programming, Base SAS, SAS/SQL, SAS/Macro, SAS/Stat; and,
6) Unix Shell Scripts

200

Ms Delivery Manager Resume Examples & Samples

3 Organization
1Responsibilities
Monitor and report on the operational and financial performance of the service delivery unit for a specific customer / contract to the RDM, based on the global or local WLA requirements
Initiate and drive improvement plans to correct operational or financial performance deviations towards a specific WLA, under coordination and support of the RDM
Initiate and drive improvement plans to correct operational or financial performance deviations towards the global benchmark and targets, under coordination and support of the SD&O MS PM organization
Ensure adequate and timely reporting in NetOB for Local/ Global MS delivery for all customers and initiate escalation if data is missing or inconsistent
2 Authorities
5 Interfaces
SD&O MS PM - The PQM will work in close cooperation with the Performance management group within Delivery Management, reporting on the overall operational and financial performance of the service delivery unit and the overall WLA fulfillment and to escalate performance deviations and support or drive improvement initiatives
RDM - The PQM will report on operational and financial performance to the RDM responsible for the overall WLA fulfillment towards the MSIP and escalate any deviations to the specific WLA
MSIP OA, Deployment or P&D - The PQM will report periodically on the WLA and KPI parameters to the MSIP OA, Deployment or D&P as defined in the WLA (according to the reports requirement described in the global or local WLA)
Global Operations - The PQM will interface with the management layer of the Operations organization in order to secure the delivery performance of the operational activities according to WLA requirements
Global Engineering & IS/IT - The PQM will interface with the management layer of the Engineering & IS/IT organization in order to secure the delivery performance of the operational activities according to WLA requirements
Regional Delivery Organization - The PQM will interface with the management layer of the region MS delivery organization in order to secure the delivery performance of the operational activities according to WLA requirements
MS Delivery Unit Management (Operations & Engineering Head, Operations Support Head, Local MS Delivery Organization Head) - Report on the overall performance of the delivery organization, on overall WLA fulfillment and cost performance
8 Competence Requirements
Deep understanding of the managed service delivery business requirements
Familiar with Ericsson Service Delivery Portfolio for Managed Services and Hosting
Deep understanding of the Ericsson Service Delivery Processes for Managed Services and Hosting
Expert in use of Ericsson process measurement tools
Familiar with the Ericsson assessment programs for certification
Expert in performance and quality management programs implemented in operators daily routines
Focused on Customer business needs
Focused on Quality Service Delivery
Proficient in written and spoken English as a business language
Able to communicate clearly in project team and management environments

201

BIO Delivery Mgr Resume Examples & Samples

Data products of this team include daily information delivery, automated solutions to support designated LOB/Function(s), maintenance of frameworks and cubes, master data management (including data quality), and design and building of reports and dashboards solutions
Oversees the implementation of automation and monitoring around the loading and transformation of data and building of reports/dashboards
Define knowledge requests and ensure the quality and delivery of research, analysis, intelligence and other intellectual capital which supports the designated LOB/Functions(s)
Translate business needs into projects that answer specific business questions and generate insights that can support business initiatives and backtest results
Act as the business owner of BI delivery related technology solutions and partners with EIS Technology team to meet service level requirements and designated LOB/Functions(s)
Be able to effective manage the Data Analytic team and partners with EIS Technology team to lead the implementation of BI solutions for one or more large or complex LOB/Function(s), or multiple moderately complex LOB/Functions
Bachelor’s degree or an equivalent combination of education and related work experience
10 years of experience in BI developer and/or BI analyst roles, serving as an expert, and with exposure to multiple tools and BI architecture
Proven experience working with Business executives
Proven record of BI delivery across complex or large function
SAS, SQL, DMBS, Hadoop
Comfortable with handling large volume of data
Experienced in Data Analytic area
Understanding data processes from End-to-End
BI tools

202

Senior Product & Systems Delivery Sabresonic Resume Examples & Samples

1) Training, documentation and best practice consulting using the Qik application development solution
2) Creating and delivering airline reservation and ticketing data reporting solutions
Application development experience in the airline or travel industry using Qik; or application development experience with some other development tool and a strong desire to learn, teach and consult with Qik
Advanced skills in data query creation (preferably SQL), relational data model and data warehouse concepts

203

Global Traded Products Delivery & Control Business Analyst Resume Examples & Samples

Act as a central point of contact for the GRRP team within Global Traded Products Delivery and Control
Help to coordinate & deliver key elements of the Annual Resolution Plan
Operational Interdependency Risk Analysis
Critical Operations resiliency chapters
Global Markets Unwind Playbooks
Resolution Collateral Module
Resolution resourcing plans
Work closely with the SMEs / leaders across GMMO, GCMO and GF&O
College degree
Strong knowledge of collateral / margin management, acquired through at least 2-3 years experience
Experience with document writing
Demonstrated ability to work closely with business partners and execute on their specified goals and direction
Ability to organize, prioritize, multitask and perform in a time pressured environment
Strong verbal and written communications skills to engage with various levels of stakeholders
Strong analytical skills to evaluate the information gathered from multiple sources and present complex data in a coherent manner
A team player and must take initiative and ownership of tasks
Strong product knowledge spanning multiple asset classes
Experience within Middle Office functions
Exposure to Agile working practices

204

Disney Institute Ops & Delivery Internship Resume Examples & Samples

Display strong communication skills, to include written, verbal, and effective listening skills
Demonstrated strong leadership skills with the ability to function in a team environment
Proven success in resolving a wide range of Guest situations, including situations that are more complex or multi-faceted in nature
Ability to prioritize and multi-task while maintaining accuracy and attention to detail
Proven ability to partner with fellow Cast Members and move the operation forward to the next level of excellence
Demonstrated positive attitude with the ability to serve as a role model for performance excellence
Disney College Program Alumni
Familiarity with banquet event orders, group resumes, and other group related reports

205

Lead-fiinance & Administration Delivery Resume Examples & Samples

You will involve in Processing Accounts Receivable - posting and balancing of daily cash applications, preparing journal entries, filing of records, general account reconciliation's
Adhere to client SLA's and timelines
Proven Accounting knowledge
Proven knowledge in MS Excel

206

Order & Delivery Intern Resume Examples & Samples

Perform Order processing activities
Perform and Troubleshoot Invoicing activities
Communicate proof of fulfillment to external customers
Manage internal and external databases
Candidate towards an Undergraduate Degree in Math, Science and/or Business
Advanced user in MS Office Applications especially Microsoft Excel

207

Watson Public Sector Delivery Team-domain Adaptation Specialist Resume Examples & Samples

At least 2 years experience in Microsoft Excel
At least 2 years experience in databases and reporting
At least 2 years experience in task/team leadership
At least 2 years experience in regular expressions (regex)

208

Watson Public Sector Delivery Team Integration Specialist Resume Examples & Samples

At least 5 years experience in JAVA, eclipse, shell scripting, and xml skills
At least 5 years experience in LINUX Development
At least 3 years experience in application design/development/testing on complex projects
At least 1 year experience in Apache/Tomcat web application environments
Basic knowledge in Database Management Systems (such as IBM DB2)
Basic knowledge in Text Search Engines
Basic knowledge in Big Data and data ingestion (Extract/Transform/Load)
At least 7 years experience in JAVA, eclipse, shell scripting, and xml skills
At least 7 years experience in LINUX Development
At least 5 years experience in application design/development/testing on complex projects
At least 3 years experience in Apache/Tomcat web application environments
At least 3 years experience in Database Management Systems (such as IBM DB2)
At least 3 years experience in Text Search Engines
At least 3 years experience in Big Data and data ingestion (Extract/Transform/Load)

209

Watson Public Sector Delivery Team-domain Adaptation Lead Resume Examples & Samples

At least 2 years experience in an Intelligence Community Analyst Role
At least 2 years experience in using a range of desktop applications supporting the all-source intelligence analytic mission
At least 1 year experience in writing, reviewing, editing all-source intelligence analytic reports on national security topics
At least 1 year experience in the rules of English syntax and grammar, both written and spoken

210

Watson Public Sector Delivery Team-junior NLP Developer Resume Examples & Samples

At least 2 years experience in JAVA, eclipse, shell scripting, and XML skills
At least 1 year experience in LINUX development
At least 1 year experience in information retrieval Basic knowledge in text search engines (such as Lucene)
At least 5 years experience in JAVA, eclipse, shell scripting, and XML skills
At least 3 years experience in LINUX development
At least 2 years experience in information retrieval
At least 1 year experience in natural language processing

211

Watson Public Sector Delivery Team-UI Developer Resume Examples & Samples

Maintaining and extending the existing, Java-based security implementation; reviewing and understand functional User Interface (UI) requirements to be able to conceive and present application designs and UI prototypes focusing on workflow and usability; documenting and publish requirement, design and functional specifications for use by internal teams
Building and maintaining secure RESTful web services; establishing secure integration with third party web RESTful web services and secure integration with third party systems (e.g. LDAP); providing security trade-offs during evolution of the underlying product architecture
Additionally, this role will include user interface (UI) design activities
Designing and implementing front-end solutions; implementing new UI functionality using state-of-the-art industry standard frameworks; evaluating existing user interfaces and propose and implement improvements and extensions as required by the overall architecture of the product; participating in the evaluation and resolution of defect ticket reports for new as well as legacy components
JDK 6+ - 3 years
Application Security - 3 years
Spring - 3 years
Spring MVC - 3 years
Object-Oriented Analysis and Design - 3 years
Java – 2 years
MySQL – 3 years
Building RESTful Web Services - 3 years
Consuming RESTful Web Services - 3 years
PKI - 3 years
Java Concurrency API - 3 years
JSON - 3 years
XML - 3 years
Tomcat 7+ - 3 years
Network security - 3 years
JDK 6+ - 5 years
Application Security - 5 years
Spring - 5 years
Spring MVC - 5 years
Object-Oriented Analysis and Design - 5 years
Java – 3 years
MySQL – 5 years
Building RESTful Web Services - 5 years
Consuming RESTful Web Services - 5 years
PKI - 5 years
Java Concurrency API - 5 years
JSON - 5 years
XML - 5 years
Tomcat 7+ - 5 years
Network security - 5 years

212

Watson Public Sector Delivery Team-nlp Expert Resume Examples & Samples

At least 2 years experience in Text Search Engines (such as Lucene)
At least 2 years experience in Java Development Proficiency
Basic knowledge in Natural Language Processing
Basic knowledge in Text Analytics/ Info Retrieval
Basic knowledge in Unstructured Data
At least 5 years experience in Text Search Engines (such as Lucene)
At least 5 years experience in Java Development Proficiency
At least 2 years experience in Natural Language Processing
At least 2 years experience in Text Analytics/ Info Retrieval
At least 2 years experience in Unstructured Data

213

Application Delivery Manager Resume Examples & Samples

Define the strategy for operating the SharePoint Solution Centre and any changes to this through the duration of the Services
Ensure the supplier works to the agreed delivery model in the Statement of Work
Define and agree opportunities for delivery efficiency and continuous improvement and to implement these where they are agreed
Manage the overall governance processes on behalf of the SPSC for the delivery projects within the SPSC
Manage the escalation of any issues and risk that cannot be resolved at an operational level
Management of program/project process stages (demand and pipeline, initiate, plan, elaborate, design, build, test, implement, monitor and control and close)
Management of the supporting processes (e.g. scope, cost, quality, time, issue, risk, dependencies, resource, communication, stakeholder management)
Stakeholder relationship management including engagement and facing off to senior stakeholders across the business and IT
Management of large global teams (including Offshore/nearshore teams)
Driving impact of IT delivered Business Change
Adherence to and enhancements of Industry and EY standard SDLCs (e.g. Waterfall, Iterative and Agile) and governance processes (as applicable)
Creates and implements strategy to mitigate shortfalls in timeline and budget; Identifies potential causes of missed deliverables and puts into effect lessons learned
Anticipates problems before they occur; defines the problem or risk, identifies possible causes, works with team to identify solutions, selects and implements most appropriate solution
Lead program/project teams consisting of cross functional, global, and virtual groups
Directly supervises staff within reporting line as well as matrix teams; assigning responsibility to members and monitoring

214

Product Mktg Mgr Delivery Exp Resume Examples & Samples

Providing the business project leadership and bottom-line responsibility for delivering large, complex, cross functional initiatives targeted to improve delivery experience on site
Partner with product, marketing and BU teams to successfully execute and launch critical shipping initiatives
Leading planning activities specific to this domain for short, mid and long term projects aligned with the strategy
Running day to day business operations
Responsible for delivering business growth targets and successful delivery of identified programs
Partner with product teams to enhance existing and build new capabilities to support growth initiatives
Demonstrated experience and proven results in Supply Chain, Transportation, Operations-related Finance, Logistics, Manufacturing, or similar field
MS or MBA
Experience building multi-dimensional global programs
Be a Big Thinker with a strong record of delivering results on audacious goals
A strong track record of project delivery for large, cross-functional, projects by closely partnering with technology teams
Data driven with strong analytical and problem solving skills
Excellent written and verbal communication skills with the ability to present complex information in a clear and concise manner to a variety of audiences
Ability to think creatively, deal with ambiguity, and manage changing priorities
Bias for action, and experience making things happen in a fast-paced, dynamic environment
Demonstrated ability to identify and solve ambiguous problems. In particular, identifying customer (buying and selling) needs and inventing new ways to meet those needs.Professional traits that are not unique to this position, but necessary for eBay leaders
Is passionate about customers and creative with solutions
Exhibits excellent judgment and has relentlessly high standards
Thinks strategically, but stays on top of tactical execution
Proven experience hiring, developing and leading others
Has the innate ability to inspire passion in others

215

Watson Delivery Solution Architect Resume Examples & Samples

Creates and documents the client specific solution architecture, client specific requirements, expectations, milestones and deliverables, and collaborates closely with the Lab Services Engagement Manager and the IBM client team to produce a corresponding Statement of Work for each client
Communicate/drive the client architecture and Statement of Work requirements, milestones, expectations and deliverables through the services delivery execution team
Work with Product leadership to build and maintain the team that will build client solutions with a SaaS as the underlying delivery model
Manage the activities of the solutioning team within an Agile/Scrum environment
Work closely with other technical leaders in Watson to architect and develop the best technical design and approach
Collaborating with clients to understand requirements to improve Watson solution performance
Promote, lead, and develop best practices inside and outside of the Watson delivery team
Coordinate with other cross-product management, groups and teams

216

Watson Delivery Technical Lead Resume Examples & Samples

Facilitating the building of a Watson Solution for a particular customer including achieving the performance needed for success
Leading the transfer of content and initial ground truth (example question/answer sets) from the customer to our Watson Managed Service Managing and running tools that transform customer content to a Watson "Corpus"
Creating initial customer specific demo system to assist Sales Establishing an initial baseline solution by addressing content and ground truth inconsistencies
Improving performance (accuracy) of the solution incrementally by employing Watson processes including "Accuracy Analysis" and "Training"
Do "level 2" analysis of accuracy problems, solving some problems and transferring others that require code change to the Core Development team
Collaborating with the customer to understand requirements to improve Watson Engagement Advisor performance
Leading the update of solution content while improving accuracy

217

Watson Core-implementations Delivery Solution Architect Resume Examples & Samples

Personally accountable and responsible for the technical architecture of several client engagements including alignment of the approach with business value and benefit
Proactively identify potential technical challenges, issues, and risks. Lead in creating plans and actions to remove obstacles from progressing our clients to production readiness
Leading teams that build Watson Solutions for our clients including achieving the performance needed for success, benefit and value
Communicate with key stakeholders as the technical delivery representative; participate in strategy and roadmap discussions
Work closely with other technical leaders in Watson to lead in architecture and develop the best technical design and approach for each client. Use successes to refine and adjust methodology and guiding principals for delivery excellence
Coordinate with other cross-product management, groups and teams.Candidate will have demonstrated skills managing projects in the science and technology domain, demonstrated oral and written interpersonal communication skills, managing contracts, as well as presentation and facilitation skills

218

Administrative Assistant, Ads Delivery Resume Examples & Samples

Coordinate internal and external meetings for 2-3 Executives
Manage hectic and complex calendars
Prepare expense reports
Coordinate both domestic and international travel arrangements
Organize space planning and large offsite events
General office duties as needed
Build cross-functional relationships between departments
Able to multi-task and change direction quickly
Maintain confidentiality of all appropriate communications and documentation

219

Electronic Delivery Channels Contact Center Client Care Specialist Resume Examples & Samples

Resolve clients’ issues/complex research inquiries to ensure completion of resolution in a timely manner while exercising independent judgment and decision-making within established guidelines and executing accordingly. Perform research and contact client with resolution, if necessary
Provide support to the Community Bank/Phone Channel through resolution of escalated clients’ problems/complex research inquiries. Resolve cases/service requests within established timeframe
Maintain client complaint/issue information in database for tracking purposes for compiling monthly feedback reports
Maintain current, professional and specialized knowledge of Bank products and client problem resolution strategies by attending all training classes applicable to this area of expertise
Associate’s degree or equivalent education and related experience
Five years of client service experience
Strong telephone etiquette skills
Sound decision-making skills
Specialized client service training with proven results

220

Associate, Advice Efficiency Delivery Resume Examples & Samples

Delivery of XPLAN training to a range of audiences
Ongoing review of training material & programs
Assisting with ongoing student support
Assisting with the development, maintenance and enhancement of training programs
Conduct Training Needs analysis, both for advice businesses and internal teams as required
Ensure Financial Planning knowledge remains current
Maintaining up to date knowledge of developments and enhancements to the too
Maintaining current knowledge across a wide range of financial planning topics
Developing effective training delivery methods in the face of change
Align training to adviser's customer segment

221

Delivery Technical Lead Resume Examples & Samples

Ensuring client satisfaction through timeliness, quality, and accuracy of deliverables
Use your expertise and experience to encourage best-practices in delivery and software work product
Monitor, analyze, and measure project team quality and velocity
Provide and communicate project team status and impediments
Familiarity with Agile, Scrum, and waterfall project methodologies
1+ years managing and leading software development projects
3+ years software development experience with Microsoft .Net framework
1+ years development with jQuery, jQueryUI, bootstrap
Experience with Angular, React, node.js
Experience with designing and implementing automated unit tests using xUnit, nUnit, or Visual Studio Test
Experience creating and managing business and functional requirements
Experience performing peer code-reviews
Experience consulting to external clients on complex projects, including those in leadership roles
Experience managing and working in a distributed project environment
Solid written and spoken English skills
Client facing
Coordinating technical operations activities for technical delivery
Managing task identification, assignment, review, and completion
Review and creation of detailed technical documentation for client consumption
Responsible for technical delivery environment
Lead architectural and approach discussions with technical team
Estimation and tracking of project delivery activities
Lead daily team status/stand-ups as scrum-master
Expertise in C#
Experience working with Sitecore, SharePoint, Insite Commerce
Experience with Visual Studio Online/Visual Studio Team Services
Experience with Git, GitFlow, GitHubFlow
Experience with MSBuild, TeamCity, build-automation, and deployment automation
Experience with Jira and/or Visual Studio Work item tracking
Experience with Grunt/Gulp

222

CIS Build Delivery Windows SA Resume Examples & Samples

Build and configuration of server based solutions including clusters
Configuration of hardware using OS versions of Windows Server Editions
Customer liaison providing support and guidance to technology teams
Attendance and participation of project meetings
Support to application deployments
Adherence to build standards and Citi Information Security standards
DR testing and compliance validation
3 years’ experience of Windows Systems Administration
Analytical and methodical approach to problem solving
3 years’ experience Storage configuration and support of SAN
Working knowledge of MSCS
Knowledge of x86 enterprise level
3 years’ experience of customer support in a time-critical environment
Experience of a financial services environment highly desirable
1 years’ experience Scripting
1 years’ experience Veritas Clustering or Microsoft Cluster Services
3 years’ experience TCP/IP and networking experience
1 years’ experience using Active Directory tool sets

223

.provider Organization Delivery System Owner Resume Examples & Samples

Develop practice specific strategies designed to improve all aspects of quality
Deliver provider/member-specific metrics and coach providers on gap closing opportunities for Humana members
Analysis and subsequent work on correct documentation with provider
Coordinate resources to execute approach for STAR gaps
Coordinate resources to execute approach for MRA coding (this includes 'chart chasing')
Coordinate resources to execute approach for HEDIS gaps
CMS Stars/performance measures/HEDIS knowledge and experience
Nursing Degree RN /LPN
Master’s Degree in Business Administration, Public Health or a related field

224

Provider Organization Delivery System Owner Resume Examples & Samples

Successfully promote practice-patients’ participation in clinical programs - providing information on participation, Clinical Program availability/descriptions and facilitating members with program engagement
Review medical records and identify needed improvements that impact HEDIS measures or coding
Deliver provider/member-specific metrics (e.g., SQR reports, Member on a page, Anvita alerts) and coach providers on gap closing opportunities for Humana members
Review medical records and identify needed improvements that impact HEDIS measures or coding (i.e. identify deficiencies in data capture, use SQR to identify information and provide guidance to practice)
Requires clinical expertise (and possibly field coding)
Proficiency in analyzing and interpreting financial/clinical trends
Comprehensive knowledge of all Microsoft Office applications, including Word, Excel and Access

225

Delivery Control Tower Logistic Service Specialist Resume Examples & Samples

Contract performance management incl. Self assessment scorecard Quality issues
Customer complaints
Structural issues & out of line situations that affect the SLA we have with our customers
Communication to clients /stakeholders / relationship managers
Performs activities, with little direction of more experienced team members, to assist in creating and implementing supply chain projects/programs
Develops and provides written and verbal presentations to customers, peers, and support personnel
Regularly interfaces with marketing, sales, accounting, finance, contracts & negotiations, brands and other functions
Displays knowledge of business process management, GL strategy, and IBM organization

226

Delivery Control Tower Logistic Service Coordinator Resume Examples & Samples

Key control points mngt from a IBM asset point of view
Structural issues & out of line situations
Interlock with IBM BC to review the BC posture (KCO compliance test validation)
Interlock with MEA Delivery Control Towee for IMT asset control
Recognizes problems related to project objectives
Must be able to investigate or escalate complex problems, recommend solutions to problems, and follow through with resolution
Has subject matter expertise and relevant skills in multiple areas of a supply chain discipline
Absorbs professional knowledge quickly, and uses specialized knowledge to identify, evaluate, and resolve various interrelated problems from multiple sources
Has understanding of client requirements and marketplace changes, has expertise in global market and supply chain network
Prepares standard problem analyses, and represents projects/programs at status meetings and planning meetings
Assists with architecture for less complex solutions and analysis of supply chain business performance

227

Specialist Proposition Delivery Resume Examples & Samples

Design scope for initiatives by interfacing with PBCS Senior leadership as well as other relevant stakeholders and utilise the project management principles to ensure stakeholder expectation management. Conduct meetings with stakeholders and project sponsors to define and agree on project outcomes, expectations and objectives to be achieved
Oversee the coordination of the business case approval process by reviewing the presentations for the various stakeholders to ensure that the latest documents are reviewed and signed off at a Senior executive level
Oversee the allocation and planning of the budget which is a prediction of the costs associated with project and other related expenses. The budget has to be broken down into specific tasks with task budgets assigned to each
Oversee the production, revision and updating of all the objectives per stage including the Definition Report, the Business Cases and Executive Summary Presentations and Status Report
Oversee the implementation of initiatives to ensure that they are on-time, on-budget and of the required standards and quality. Be accountable for the standard and quality of the business analysis and design deliverables
Review and regularly refine all business cases, definition reports, risk and issue logs, meeting minutes and project closure documents according to the standards set by Barclays / Absa Group. Make documentation available for internal audit review as and when requested
Continuously review and provide input into the implementation process to identify areas of possible improvement or cost saving and make comprehensive recommendations (impact, cost, benefit) on how to implement improvements
On request from the senior leadership, continue to monitor the long term benefits of initiatives once they have moved into Business As Usual. Obtain support from the areas, i.e. Finance department where required
Present closure reports to the Senior stakeholders and hand over the initiatives into Business as Usual

228

Platform Delivery Manager Resume Examples & Samples

Successfully manage and deliver the book of work for the Client Platform team (~AUD $5m)
Lead the Client platform team of around 10 staff in Sydney and 12 staff in Manila
Be accountable for the applications, solution design and delivery for the platform
Successfully deliver the Client Platform's portfolio of BAU, enhancement and project work on time and within budget, while ensuring that business outcomes are achieved and risks are effectively managed
Ensure the stability of the platform and manage the platform in line with Macquarie's policies to ensure technology risks are understood and effectively mitigated
Be responsible for the line management and leadership of a team of around 10 staff in Sydney and 12 staff in Manila, including business analysts, project delivery leads, solution designers, developers and testers
Ensure the right decisions are made and that consistency and best-practice methodologies for solution design and delivery are followed by the platform team
Understand the end-to-end user requirements and be accountable for the solution design & delivery across the platform
Define, own and build the platform roadmap to ensure that the applications and solutions meet the needs of the business areas supported
Ensure the platform team has the right capacity and capabilities to meet the demands of the business areas supported
Manage the operational level relationships with key software vendors
Manage within an agreed operating budget

229

Senior Continuous Delivery / SCM Engineer Resume Examples & Samples

The individual will be responsible for SCM daily operations within assigned projects including maintaining release contents, versions & baselines, compiling software with standard software build tools and packaging builds for release
Participate in SCM planning, scheduling and documentation
Maintain and support SCM environment including GIT/GERRIT, Jenkins, build automation scripts and etc
Maintain and support design environment including SuSE Linux, Virtual Machines, Coverity, compiler and etc
Maintain and support Continuous Integration framework based on Jenkins
Coordination between development team and IT department for development environment maintenance
Technic oriented people and be passionate for broader skills in software development and continuous integration
Team work and good communication skills across multiple teams
Be able to work independently and respond to multiple and conflicting requests under tight deadlines and in a dynamic working environment
Excellent communication and presentation skills in English. Clear mind, ability to break down complexity and communicate things in a clear manner
Ability to learn new technologies quickly, identify and resolve issue, mindset of distributed system
Innovated mindset to break routines and make continuous improvement
Thorough understanding of Software Configuration Management and Continuous Integration principles. Experience in GIT/Gerrit/Jenkins usage, design and implementation is a must. Experience in other SCM/CI tools is a plus
Familiar with Linux (Redhat, Ubuntu, SuSE) operation and administration. Experience in Virtualization (VMWare, VirtualBox, Openstack, Docker) is desired
Good programming skills in Linux Shell, Perl, Python and Groovy. Experience in c/c++, Java and html programming languages is a plus
Familiar with different open source tools, integration and deploy into development environment, including Jenkins, Elasticsearch/Logstash/Kibana, Ansible, Nagios, Puppet, Nexus, Artifactory, Maven and etc
Knowledge and experience in machine learning and data mining is a plus
At minimum 3+ years software development working experience
At minimum 2+ years Software Configuration Management (SCM) or Continuous Integration experience
B.S. degree in Computer Science or equivalent is a must

230

Electronic Delivery Channels Contact Center E-mail Associate Resume Examples & Samples

Compose email responses to online clients, banking clients, potential clients (Retail and Business) and shareholders. Maintain the required performance standards in quality, occupancy, attendance, promptness and identifying client needs
Contact a variety of internal and external resources for assistance with responses
Escalate emails to other departments for final resolution and complete follow-up contacts with clients, Community Bank and other departments
Suggest scripting changes for improved client communications and process improvements
Cross-train to take external client phone calls – multiple call types
Associate’s degree or equivalent education and related training
Two years of client service experience, preferred in a contact center
Excellent communication skills, specifically in written correspondence
Ability to type at least 35 words per minute accurately
Ability to travel, occasionally overnight

231

Infrastructure Delivery Manager Resume Examples & Samples

Establish and manage infrastructure schedules and resources required for infrastructure delivery
Manage dependencies within and across projects
Ensure the necessary detailed design requirements are captured, build templates, requests and exemptions are submitted, records raised and accounts created
Identify, raise and manage infrastructure delivery project risks and issues
Manage infrastructure defects
Work with Project Managers to ensure readiness for deployment, including contribution to DR Plans, Run Books and all other Operation Readiness Requirements (ORR)
Manage relevant decommissioning and infrastructure project closure effort
Ensure appropriate vendor and project charging
Our Business Capabilities

232

Delivery Planning & Kpis Lead Resume Examples & Samples

Ensure accurate consolidated delivery plan
Responsible for accurate Funding plan
Responsible for Technology Data Management SME plan
Educated to degree level, Programme Management qualifications
Proven change management experience demonstrated through the successful delivery of large complex global initiatives in a financial services environment
Excellent stakeholder management and communication skills, both written and oral. Comfortable with ambiguity and managing to tight deadlines
Understanding of application data modelling, data governance, and data management
Successfully forming and developing delivery teams comprising a range of delivery partners

233

Delivery & Measurement Associate Resume Examples & Samples

Apply your expertise in quantitative analysis, data visualization and data mining skills to ideate and scale new campaign delivery optimization & measurement services
Provide thought leadership on campaign/delivery optimization and measurement services
Drive adoption and ongoing education of new delivery optimization and measurement services in the region
Identify immediate or upcoming measurement and delivery optimization needs and work with the cross-functional team to develop a plan to address them
Requirements gathering and communication across multiple stakeholder teams to support new campaign optimization and measurement services
Work effectively with cross-functional teams, learn and apply best practices from other teams and always strive for high quality deliverables
The position will be based out of Menlo Park, but will require active interaction with the teams across the globe

234

Head of E-assessment & Online Delivery Resume Examples & Samples

Lead the team in conceptualising innovative assessments
Demonstrate extensive knowledge of the technical aspects of assessment, recognising and managing the challenges, risks and solutions
Enable internal stakeholders to grow and advance their knowledge and understanding of online assessment
Trial and evaluate new software and technologies that support assessment
Provide expert input into assessment systems and infrastructure development

235

Senior Delivery Proj Mgr Resume Examples & Samples

3 - 5 years of related customer facing consulting experience
Experience with Microsoft technologies e.g. Windows 7/8, Exchange, FIM (Federated Identity Management), Lync, etc
Must reside in the Central Region of the United States
Role requires up to 100% travel

236

Electronic Delivery Channels Contact Center Sales Associate Resume Examples & Samples

Develop and maintain a thorough working knowledge of all products and services related to applicable sales campaigns, promotions and initiatives
Identify client needs and provide solutions to sell/cross sell/refer products and services, as appropriate, in all inbound/outbound initiatives
Contribute to the Call Center’s effectiveness by achieving all sales goals and objectives as defined for inbound/outbound initiatives
Maintain all required performance standards in quality, service levels, occupancy and attendance
Interact, as appropriate, with Call Center service associates in the execution of service to sales contacts and sales to service contacts, focusing on revenue generation and client satisfaction
Suggest operational and technological changes that may have a positive impact on client satisfaction, Call Center sales team and Call Center efficiencies in general
High school diploma or equivalent education and related training
Highly-effective interpersonal and communication skills
Some previous retail sales experience
Basic knowledge of personal computers
Ability to identify, analyze and resolve problems independently
Ability to work non-traditional hours in a seven-day week environment
Previous experience in a call center environment, preferably focusing on inbound/outbound sales

237

Delivery Leadership Associate Resume Examples & Samples

Cultivate a culture of rich personal connections with our team of 40 staff members supporting their success as they strive to provide exceptional service to our customers throughout the delivery process
Focus on staff member career development, supporting experiences that enhance their personal and professional growth while not hesitating to respectfully manage non-contributors
Support all financial and operational aspects of the business and protects company assets. Facilitate the efficient flow of inventory through the facility, understanding its relationship to a successful customer experience

238

O&t-delivery Services Team Lead Resume Examples & Samples

University/Diploma graduate with at least 2 years experience in key operations role
Proven ability to deliver results within aggressing timescales
Ability to work independently and multi-task under tight deadlines
Good communication, analytical and problem solving skills
Ownership and accountability
Resourceful and adaptable

239

Head of Delivery Portfolio Management Office Resume Examples & Samples

LI-MK4*
An Investment Bank, Private Bank / Wealth Management or consultancy background, with a good understanding of portfolio management within the Financial Services industry
Experience of working at strategic as well as project/program delivery level, developing and implementing Change Management approaches in a complex organisation
Knowledge of the Regulatory landscape of the Investment Banking sector
Ability to review large data sets for completeness and quality, and compliance with established project standards
Ability to develop and present information at a senior governance forum, using data from across the portfolio, with analysis, presentation styles and recommendations appropriate to the audience
Self-motivated with a sense of ownership and accountability for tasks and people
4+ years project management experience

240

Quality Delivery Partner Resume Examples & Samples

Co-Lead Reengineering efforts for Chennai location
Deliver Improvement Projects through Six Sigma / LEAN / Reengineering
Mentor improvement projects across BNY Mellon (India)
Certified Six Sigma Black Belt LEAN Certification is a must
Good exposure in F&A/Banking sector Operations and must have driven/mentored Six Sigma Projects in the above two sectors
Drive/Passion to improvement projects single handily
Good command on Change Management Concepts & its practical applications
Preferred 8 plus years of Overall experience 3 to 4 year’s experience in driving Process Improvements through Six Sigma / LEAN Methodologies
Preferred to have experience in Change Management Tools

241

Delivery Measurement Analyst Resume Examples & Samples

Understand digital media Industry trends, and develop in-depth, vertical and region specific delivery and measurement services that help our advertisers to achieve a higher RoAS
Conceptualize and build dashboards that are simple, visually appealing that showcase actionable delivery and measurement insights
Identify immediate or upcoming measurement and delivery optimization needs and work with the xfn team to develop a plan to address them
Think and work independently, demonstrate creativity and deliver quick results, yet demonstrate a team-player attitude
The position will be based out of Dublin, but will require active interaction with the teams across the globe

242

Mbd-digital Consumer Lending Product Delivery & User Experience Resume Examples & Samples

Prioritize feature development, build consensus, and coordinate product schedules with a team of engineers and designers to ship high-quality experiences
Define, document, and communicate objectives, requirements and constraints for product initiatives and releases
Inform product decisions with quantitative data on user behavior, customer insights, and experimentation (a/b testing)
Communicate development status and document progress toward milestones
Partner closely with product strategy team to ensure essential product features come to life digitally
5+ years’ experience in building digital products that drive business impact
Entrepreneurial work style
Strong user experience sensibilities
Experience working for an engineering-driven company or consumer internet company
Strong technical abilities (including HTML/CSS/JS/SQL) a plus

243

Energy Effciency Program Delivery Assistant Resume Examples & Samples

Careful attention to detail and superior quality control
Excellent problem solving-skills and decision-making capabilities; adept at analyzing situations, identifying existing or potential problems, anticipating potential outcomes, and recommending solutions
Excellent verbal and interpersonal skills
Exceptional research and writing skills, including editing and proofreading
Team player with the ability to work in a fast-paced environment with shifting priorities

244

Application Delivery Manager Resume Examples & Samples

Provide for proactive management and oversight for outsourced application development services including monitoring of service and performance metrics, incident and project escalation, service and incident communication facilitation, troubleshooting problem areas in collaboration with the service provider for continual service improvements
.Manage and support activities and processes related to enabling business driven, measurable, value aligned solutions, improvements or changes to the brokered service delivery model
Manage all aspects of solution analysis, design, development, quality testing, rollout and support readiness for assigned projects
Be an honest broker for business unit customers and the vendor alike by breaking down road blocks, clearing problems, managing priorities and setting expectations
Ensure communications and process with vendor and business unit customers are consistent across the entire team and are aligned with IT direction and policies
Knowledge of services provided to customers, knowledge of contract language and customer environment
Assist the Manager of Application Delivery in adhering to published Software Development Lifecycle policies
Participate in architecture evolution, standards definition, and process improvements
Work with vendor to target areas of innovation, improvement, and incremental value-add
Remain current with industry brokered service and technology trends, costs and strategies as well as Russell Investments' business directions
Foster and maintain good relationships with customers and IT colleagues
Bachelor's degree in Computer Science, Business, or Engineering. Additional equivalent work experience may be considered in lieu of education
Three to five (3-5) years of experience in technical management or application development or business system technical solution/product/service strategies and directions with large, distributed, complex web applications leveraging Microsoft technologies
Demonstrated experience in understanding and integrating existing systems, designing solution architectures, and leveraging industry standards and best practices
Demonstrated experience where your ability to actively operate as part of an effective team was critical to the success of your role
Demonstrated experience managing application development vendors or service relationships with a preference towards managing offshore relationships
Proven project delivery record
Strong interpersonal, oral and written communication and collaboration skills with all levels of management and the ability to motivate teams to apply skills and techniques to solve dynamic and complex problems
Strong knowledge and understanding of business needs and drivers with the ability to establish and maintain a high level of user trust and confidence throughout the entire service provision cycle
Expertise in understanding, setting and managing customer expectations
Skill in conceptualizing, documenting and presenting creative service solutions
Skilled at knowing when to escalate issues to vendor and /or IT management for attention in an outcome focused manner
Demonstrated experience presenting technology recommendations from a business perspective
Demonstrated knowledge and application of IT industry standards, architectures, best practices and risk management strategies
Demonstrated commitment to proactive, ongoing, self directed education in subject matter area
Ability to effectively adapt to rapidly changing technology and apply it to business needs

245

GBS Delivery Excellences Special Forces Resume Examples & Samples

Lead deep dive complex project reviews across all solution domains; technical, delivery, and commercial
Create/deliver respective intervention reports/deliverables as prescribed by special forces management system, ensuring Sr Level awareness and commitments to actions
Provide direction to Sr. Level Executives, Partners, and PMs on
Must have 10 years minimum in delivery leadership roles, having led complex SI, multi brand programs, or executive level technical role (eg. lead architect, Distinguished Engineer)
Must have demonstrated experience with client negotiations, and turnaround of troubled projects
Must have demonstrated people leadership and ability to effectively work/lead across cultures
Must have expert level knowledge in project and POC accounting
Must have the flexibility to be able to travel globally, up to 75% at times

246

Payroll Delivery Manger Resume Examples & Samples

Responsible for accurate and timely delivery of payroll to associates including preparation of the inputs (variable payroll data) and submission
Being part of a diverse, energetic team of professionals with great spirit and a lot of fun
Experience in a corporate truly international shared-services environment and with client groups from all over Europe, Eurasia and Africa
Possibility to gain experience in Operational Excellence processes and continuous improvement
10 - 15% regional (Europe, Eurasia and Africa) and global travel
Degree or Diploma in a Business, Accounting or other related field or relevant experience in an international matrix organization
Fluency in English (any other European language is considered as a plus)
Systems experience in SAP
Knowledge of and applied practice in customer service principles
Strong verbal and written communication and follow-up skills
Ability to multi-task in a fast-paced, high-volume environment
Problem solving capacity, ability to analyze issues and exercise good judgment
Stimulate process improvement by analyzing business processes and developing solutions that will boost performance and results

247

CIB QR Capital Analytics Delivery Developer Resume Examples & Samples

Partner with Model developers to understand, implement and onboard pricing and forecasting models onto our platform
Enhance our core analytic library framework to improve its flexibility and performance
Research and implement innovative approaches to improving the performance of our analytics libraries by enhancing algorithms, parallelizing, employing GPUs, etc
Work with our Technology and Business partners to support the end to end delivery of analytics to the firms Risk systems
Ensure that the modeling code, parameters are released in a controlled fashion with proper test coverage
Exceptional Python development skills; C++ a plus
Experience with and knowledge of Pandas, numpy, scipy, etc
Exceptional object-oriented design skills
Good communication and able to work in a team-oriented environment
Must be self-motivated, pro-active, responsible and driven to deliver
Graduate degree in either computer science or a numerate subject (e.g. engineering, sciences, computing or mathematics)
Experience with model development and quantitative programming
Experience with improving performance of Python applications and parallel computing
Experience with performance profiling, code coverage and unit testing
Experience with Finance, Regulatory Capital and CCAR a plus
Experience with subversion, automated build/test systems and release processes
Experience developing software on Linux/Unix

248

Digital Delivery Manager Resume Examples & Samples

Managing all Digital Analytics and Data across the firm
Understand and manage all the latest digital analytic platforms and making efficient enhancements in the areas of digital activity and user journeys
Always exploring the latest digital trends within the market so to add value
Working closely with internal stakeholders to ensure analytic tracking is understood and implemented across all aspects of the business, so to grow the digital market
Managing all analytic reporting is complete
Effective analytic tracking across different media platforms is done
Training relevant staff members on the analytic platforms
Lead optimisation across platforms
Advanced Google Analytics Premium
Websites technologies (HTML, Javascript)
CMS experience
Knowledge of CRM Technologies
Good Social Media experience
SEM knowledge

249

Commerce GTM With Sales & Delivery Resume Examples & Samples

Experience in leading teams of consultants (mobile designers, architects and developers)
Experience in developing relationships with client executives at CxO level
Leveraging knowledge and experience in the Mobile domain across geographies

250

Executive Assistant to the Head of Delivery Centre Resume Examples & Samples

Have a minimum of 10 years experience in an administration role with the ability to be proactive, work independently and as part of a team
Have a minimum of 5 years experience supporting a single senior executive in a dedicated capacity
Have experience in team management such as delegation of tasks, monitoring output and providing constructive feedback
Anticipate changes, plan ahead and coordinate work priorities through ongoing discussions with your Executive Director and team
Identify when changing conditions or environments requires a shift in focus and adapt approach accordingly
Possess strong attention to detail, effective time management and multi tasking skills
Handle confidential matters with a high degree of judgement and tact

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