Services Delivery Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the services delivery job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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C Metz

Clement

Metz

656 Shad Points

Chicago

+1 (555) 918 1168

656 Shad Points

Chicago

Phone

p +1 (555) 918 1168

Experience Experience

Chicago, IL

Manager, Services Delivery

Chicago, IL

Douglas, Bailey and Gutmann

Chicago, IL

Manager, Services Delivery

Directly participates in the development and implementation of training and mentoring programs for staff. Provides regular performance reviews for team members
Manages and mitigates risks associated with project delivery; serves as first level escalation point for issues that surface during delivery engagement
Assist Project Manager with product issues and commitments during Execution Phase
Interacts with other managers in Business Unit (Sales, R&D, Technical Support and Product Management) during a client engagement
Assist in resolving customer issues and strengthen partnerships with the customers
Provide and direction to Project Managers on a variety of issues including process and escalations
Manages and resolves conflict between the project, client or other internal organizations in a satisfactory manner

New York, NY

Managed Services Delivery Line Manager

New York, NY

Treutel-Kub

New York, NY

Managed Services Delivery Line Manager

Create a productive work environment for own organisation
Create a productive work environment for individuals
Drive organisational Performance Management
Conduct Resource Management
Flexibility in working hours & fringe benefits
Manage organisational finance
Ensure Network & Service Operations delivery execution

present

Chicago, IL

Director, Managed Services Delivery

Chicago, IL

Langosh-Johnston

present

Chicago, IL

Director, Managed Services Delivery

present

Build out and oversee global network of logistics and provisioning professionals
Strong working knowledge of data security and compliance industries
Drive business development
Proficiency with PC based software database management systems (Salesforce, Excel, Access, PowerPoint, Microsoft Project)
Apply service delivery process and models
Provide insights into customer performance and business trends; present analysis and trending insights for operational and business review to Trustwave leadership
Ensure projects are delivered on time with proper detail and auditing

Education Education

Bachelor’s Degree in Accuracy

Johnson & Wales University

Bachelor’s Degree in Accuracy

Skills Skills

Very good verbal and written communications skills
Excellent problem solving skills
Seven years of mortgage banking experience
Three years of process change management experience
Five years of direct and indirect management skills
Interpersonal skills that facilitate team oriented process change efforts and problem solving
Five years of project management experience
Advanced PC skills
Six Sigma Black Belt designation

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15 Services Delivery resume templates

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Services Delivery Business Analyst Resume Examples & Samples

Leads and develops product support or solution portfolio planning over entire life cycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes
Represents services on product or solution portfolio core teams and provides service requirements into product development stages/phases
Performs business analysis, identifies root cause, and develops recommendations/ solutions to drive business improvements
Works across regions/geographies and Worldwide (WW) teams to develop and/or implement new/enhanced services, solutions, or programs and associated processes to meet emerging customer/market needs and fuel profitable growth
Responsible for revenue and margin contribution for a set of (more than one) solutions or services
Provide leadership in the development, and execution of the HP Services Vision helping customers transform their business and derive measurable business value from their Information Technology (IT) investment
Utilizes technical and business skills to lead complex cross functional activities that have a high impact on the services business
Provides mentoring and guidance to peers and lower level employees
Leads cross organizational activities that have significant impact on WW growth of the services business
Numerous products and services; activities have complex requirements and tight time frames
12+ years to demonstrate mastery of Service Business Management
Applicants must have excellent planning and presentation skills and be capable of creating event-based metrics
Advanced experience in several of the related disciplines of delivery, solution architecting or business planning prior to taking business management role
High knowledge of Information Technology (IT) and services industry In-depth and broad knowledge of company organization, functions, culture, HP Services (HPS), services portfolio, routes to markets, and end to end processes
Unique mastery and recognized authority in area of responsibility
Need solid technical, and state of the art functional, or business knowledge
Highly developed problem solving abilities
Demonstrated ability to lead and inspire teams, develop relationships across organizations and accomplish goals under pressure situations
Strong skills in exercising independent judgment
Ability to correctly design reports and interpret their output
Highly developed project/ program management and change management skills
Solid understanding of business planning methods and business acumen
Highly developed negotiation/ influencing skills

Enterprise Services Delivery Financial Analyst Resume Examples & Samples

Excellent analytical and reporting skills
Superior business application skills (e.g. Microsoft Excel)
Superior communication and influencing skills
Superior teamwork skills
Able to cope with changes, taking ownership and ability to create structure in a fast moving

Mortgage Lending Process Management & Sourcing Services Delivery Manag Resume Examples & Samples

Systematically review components of the mortgage lending and servicing processes to identify potential areas of improvement based on cost/benefits analysis, client impact or regulatory requirement. Act as the catalyst for change within Mortgage Lending
Identify and systematize Mortgage Lending best practices in branch and administrative based functions to reduce unneeded process variation and improve service quality and efficiency
Develop and implement feedback systems such as Mortgage Lending productivity reporting and other management information tools to improve effectiveness in continuous system improvement
Define, implement and manage the project management policies and processes within the Mortgage Lending departments. Deploy project management methodology in all process improvement projects managed
Ensure the Department's focus on providing a perfect client experience through training, surveys and other evaluation tools
Administer all Mortgage PCE Incentive plans; assist in the development of PCE Incentive plans
Manage various process improvement projects; design mortgage workflows; maintain existing mortgage workflows to ensure efficiencies to both the internal and external client
Ensure successful mortgage conversions by planning conversion tasks and timetables, coordination of Mortgage Lending departments in their processes of identifying and resolving merger related issues, managing training, conversion, technology, product development and servicing conversions to ensure a high quality merger
Develop and manage merger budgets. Ensure quality communications regarding mortgage conversion processes with merger partners and within BB&T by participating in merger task forces
Serve as the International Sourcing Group (ISG)'s primary point of contact during and after a Mortgage function has been transitioned
May lead a team dedicated to the improvement of the outsourced process
Monitor supplier's service delivery; oversee incident/problem root cause analysis; identify need to modify key service levels; review process improvement suggestions from supplier and Mortgage managers
Provide regular and frequent communication to the MLA Management Team on performance of the supplier
Work with the ISG Financial Analyst to develop resource consumption budgets and forecasts for Mortgage
Ensure that the supplier and Mortgage's partnership is positive, productive and that accountabilities are in place to maintain a high performing virtual team
Meet the supplier's team on an annual basis to share BB&T business area plans, process pain points, and general team building/bonding
Bachelor's Degree in Business Administration or equivalent education and related training
Seven years of mortgage banking experience
Five years of project management experience
Five years of direct and indirect management skills
Three years of process change management experience
Very good verbal and written communications skills
Interpersonal skills that facilitate team oriented process change efforts and problem solving
Advanced PC skills
Graduate, School of Mortgage Banking
Six Sigma Black Belt designation

Banking Services Delivery Mgr Resume Examples & Samples

Minimum of 6 - 8 years experience in the investment management and/or treasury services industry
Proven experience in investment management and/or treasury services industry
Experience using project management tools and techniques as a project lead on a business unit initiative
Strong treasury banking industry knowledge
Strong interpersonal, communication and self-motivational skills
Depending on location, could have some limited oversight of team members
Ability to influence and negotiate within other departments and across the organization
Ability to help set direction and guide project team to desired results
Ability to summarize complex data to allow for effective executive decision making

Manager, Global Services Delivery Center Resume Examples & Samples

A minimum of 8 years of experience as an individual contributor and 1 to 5 years as a people manager is required
A Bachelor of Science Degree in Engineering or Computer Science; or equivalent experience is required. A Master of Science Degree in Engineering or an MBA is desirable
Demonstrated ability to manage multiple projects is required

Director, Managed Services Delivery Resume Examples & Samples

Ensure service delivery execution and customer satisfaction
Manage services contracts profitability
Drive business development
Apply service delivery strategy
B. Eng./BA or equivalent in a technical field
This is a senior role (12-yr + experience) which will require some travel (1 – 2 times a month) and are customer-facing
Graduate studies (MBA, MSc or MEng) will be a PLUS

VP, Professional Services Delivery Resume Examples & Samples

Oversee project delivery initiatives related to quality, methodology, expertise, and tools for our global services organization
Execute project reviews for multi-million dollar, strategic client projects
Demonstrate thought leadership for project development and optimization
Design and deliver a program to deliver Project Management expertise to the services organization
Facilitate executive conversations regarding budget, resources, schedule and risk
Commit to timely achievement and maintenance of required certification credentials
Bachelor's degree, MBA preferred
10+ years of waterfall project management experience delivering technology services or business consulting services as a program or project manager in large, complex technical environments
Oversight of multiple $10M + engagements
Experience delivering professional services for a product company
Experience with Agile SCRUM delivery practices
Ability to quickly establish credibility and rapport with technical team members and clients
Strong interpersonal skills to facilitate meetings where you will articulate complex concepts
Strong communication, negotiation, and relationship building skills
Ability to work well in a cross-functional, matrix management environment with a highly collaborative, team oriented approach to problem solving
Ability to prioritize tasks effectively with a high level of attention to detail
Positive, energetic attitude to achieve great things
Salesforce.com experience
Software-as-a-Service experience (SaaS)/cloud computing
Experience in area of CRM, ERP and BI
Enterprise Application Infrastructure
Prior experience with program and / or portfolio management
PMI PMP or similar certification/training
Scrum Master certification
Technical hands-on experience as a software developer, systems administrator, database administrator, storage engineer, or network
Process development training and experience

Exec Director, Services Delivery Resume Examples & Samples

Minimum 10 years specific IT experience
Minimum 7 years in management/leadership role
Minimum 3 years leading planning & analysis within a large, multi-unit organization
Minimum 7 years managing, communicating, and providing service to external customers
Customer Service – Superior customer facing skills including all types of communication, managing through conflict, creating win/win situations
Analysis & Problem Solving - Demonstrated ability to analyze and solve complex business problems
Communication - Excellent executive level communication skills
Planning & Organizing - Superior organization and planning skills, including the ability to direct and prioritize multiple and complex projects to completion within deadlines
Systems & Process - Advanced financial systems and process skills
Leadership - Ability to create, manage and motivate high performance teams
Financial Statements – Solid knowledge of financial statements
Modeling - Superior customer project forecasting and capacity planning skillsMatrix Management - Demonstrated ability to achieve professional goals in a dynamic team environment with overlapping, yet distinct business objectives

Head, Services Delivery Resume Examples & Samples

Accountable for leading the APAC Services Delivery team and all external agencies to
Bachelor’s degree, preferably in marketing, communications, journalism or related discipline, or an equivalent combination of education and experience
Minimum 15 years of proven hands-on generalist marketing and communications experience, preferably including both B2B and B2C marketing experience
Previous proven experience developing and managing multi-faceted marketing and communications programs in-region for a global or multi-national organization
Fluent in English essential, Cantonese and/or Mandarin language capability preferred Self-starter - a proactive and entrepreneurial mindset
Comfortable working in a matrixed environment
Highly collaborative style; experience in building strong relationships and influencing stakeholders at multiple levels
Excellent written, verbal and presentation communication skills; with the ability to distill complex information and translate into clear indicated actions to local teams
Minimum 8 years’ successful staff leadership experience with a passion for developing and motivating teams and the ability to work effectively through matrixed teams to accomplish key objectives
Experience in managing and/or working with marketing and communications agencies including developing clear statements of work, managing to milestone and key performance indicators
Regarded as a proven and respected consultant to key stakeholders and is able to influence their position on issues
Combined ability to give sound strategic advice to stakeholders with the knowledge and enthusiasm to oversee delivering on the tactics
Acts with integrity and promotes the highest level of ethical and professional standards
Very high level of organizational and time management skills; flexibility in competently juggling competing priorities and changing expectations. Energy to put in the hours of concentrated work necessary to achieve goals while maintaining a positive attitude

Connected Services Delivery Platform Development Engineer Resume Examples & Samples

Specify and develop enhancements of current service delivery platform services as well as for future platforms and integration with in-vehicle connectivity solution
Manage system level specifications for the platform and provide technical team leadership for application development design engineers
Manage customer experience strategies, propose improvements to business requirements, functional specifications and manage successful market launch
Lead the development teams in delivering the design documentation and solutions across various platforms including web, back office, mobile and vehicle
Ensure the project is completed on time and meets all business and system requirements
Manage change requests and defect resolution with vendor across multiple vehicle platforms
Communicate project status, progress on deliverables, and risks/issues to stakeholders and leadership
Maintain updated requirements documentation
Work in completing required engineering processes including FMEA's
Assist with preparation of testing strategy and test plan to execute testing
Participate in End to End testing output to verify look and feel meets the requirements of the business
Develop, maintain, and communicate project timing plan in relation to vehicle rollout plan
Create and maintain the overall project plan, milestones and delivery schedule for component development
Work with suppliers to close out defects in timely manner
Initiate, review and respond to change requests
Act as primary Component Engineer to all Design Engineers
Demonstrate ability to exercise independent judgment and the ability to take initiative and creatively solve complex problems
Be a confident self-starter with the ability to take a project from concept through the development life cycle to completion
Bachelor's degree in Electrical Engineering, Computer Science or Information Technologies or equivalent
Minimum five years in IT systems and/or vehicle connectivity development
Possess and continually demonstrate the ability to balance confidence with humility
Be a lifelong learner
Perform all roles and responsibilities with passion, enthusiasm, and creativity
Encourage peers to reach to achieve their greatest potential; do formal and informal career planning and visioning
Process adverse situations in such a way that the energy created by and around each adversity is directed toward the accomplishment of one or more of the Global Uconnect architecture organization's goals
Primarily use storytelling and pictures to communicate whenever possible
Select communication methods carefully and skillfully, realizing that words alone are about 10% effective, that voice tone can add about 30% to the effectiveness of communication, and that adding body language can add up to 60% to the effectiveness of communication

Channel Services Delivery Enablement Manager Resume Examples & Samples

Define overall HP Global Channel Services Delivery business strategy
Drive Partners NPS and Experience surveys, analysis, and improvement projects
Define, implement and maintain global delivery strategies, processes and capabilities
Partner First Services Delivery program management
Training and certification strategy
Enable business reporting and analysis
Partner on/off boarding master data management, accreditation structure, performance metrics
Support NPI & NSI activities requiring new or enhanced channel services delivery processes and capabilities
Together with IT, transform, enhance and maintain channel services delivery specific systems and tools
Recruit and manage a team of individual contributors
Identifies areas for program improvement and sets strategies; leads projects and corporate initiatives at the regional or global level
Identifies consequences of decisions on a Global, regional or country level and develops appropriate solutions
Experience on Channel Partners Mgmt
2-4 years of people management experience. Demonstrated experience recruiting talent and managing performance
Content master in the field of services delivery process and capabilities management with a complete systematic knowledge of project management tools

Principal Projects Infraestructure Services Delivery Resume Examples & Samples

Demonstrate and instill an overriding commitment to health, safety, environmental responsibility and sustainable development
Demonstrate and instill an overriding commitment to the BHP Billiton Charter and Code of Business Conduct
Relevant tertiary qualifications (e.g. Bachelor Degree Computer Science or IT)
Industry recognized project management certification (e.g. PMI, AIPM, Prince II)
Experience in all phases of project management from initiation to closure
Experience in managing projects exceeding US$500,000 and managing over five globally dispersed, multi-cultural team member
Experience with Earned Value Analysis (EVA)
Demonstrated safety consciousness
Excellent interpersonal and communication skills (Spanish and English) across various cultures
Be a confident team leader & player while acting consultatively as subject matter expert
Forward planning skills
Experience to lead, be accountable for outcomes
Reporting to management at all levels – verbal, written & presentation
Language Written and verbal fluency in Spanish and English

Advisory Services Delivery Senior Resume Examples & Samples

Work with client personnel to enhance the Software Development Life Cycle (SDLC)
Complete the draft and final reports and other deliverables as specified in planning documentation. Ensure project documentation is complete and archived appropriately
Act as a subject matter resource in specific programming languages and web application environments
Collaborate with the engagement team to plan the engagement and develop work programs, timelines, and planning documentation. Work with the team to document the business processes dependent on IT. Ensure high-quality client service by directing daily progress of fieldwork, informing supervisors of engagement status, and managing staff performance
Demonstrate and apply a thorough understanding of complex enterprise systems. Use knowledge of the current IT environment and industry trends to identify engagement and client service issues. Communicate appropriately with the engagement team and client management through written correspondence and verbal presentations
Demonstrate and apply strong project management skills, inspire teamwork and responsibility with engagement team members, and use current technology and tools to enhance the effectiveness of deliverables and services
Bachelor’s degree and a minimum of 2 years of related work experience; or a Master’s degree and approximately 1-2 years of related work experience in the fields of Computer Science, Information Systems, Engineering, Business or related major
Demonstrated experience with enterprise application development in one or more of the common development platforms: Java/J2EE, .NET/C#, C/C++, PHP, Python, or Flash
Knowledge of networking and system-level concepts such as web application architecture, REST APIs, SOAP, jQuery, AJAX, message oriented architecture
Enterprise experience with application development for mobile platforms such as iOS, or usage of mobile frameworks such as Kony or PhoneGap is a plus
Understanding of best practice methodologies in application security including OWASP and mobile
Understanding of development methodologies such as waterfall, agile, continuous integration
Ability to examine issues both strategically and analytically
Demonstrated characteristics of a forward thinker and self-motivator who thrives on new challenges and adapts to learning new knowledge

Manager, Services Delivery Resume Examples & Samples

Serve as the first line of escalation for customers and manage client escalations
Assist Project Manager with oversight of Services 2 Support Transitions, oversight of timely Project Closure and Closure Adherence, project issue escalation, and post planning resource escalations,
Assist Project Manager with product issues and commitments during Execution Phase
Support Revenue Management, which includes achieving revenue targets (Still To Go reports), revenue forecast accuracy and delivery, and clean revenue recognition, as well as support our priority accounts program (Red Accounts) through collection and reporting on these accounts
As necessary, engage on a project after a project moves to Execution Phase, when a Project Manager has exhausted all options, or for a specific task and disengages when complete
Provide and direction to Project Managers on a variety of issues including process and escalations
Assist in resolving customer issues and strengthen partnerships with the customers

Services Delivery Resume Examples & Samples

Responsible for auditing service providers operations (technical processes, roles, tools and performance); providing corresponding audit results, action plans to correct and improve on findings and follow up until completion
Responsible for ensuring service readiness for New Products launched, including but not limited to training delivery, quality issues awareness, repair guidelines and early communication and alignment with Call Centers, Field Services, Parts & Logistics teams and other stakeholders
Responsible for coordinating the delivery of technical training to service suppliers, offering train-the-trainer sessions, monitoring training certifications progress and continuously creating and improving standardized training contents
Closely work together with Geo L2 Technical Team, providing timely technical information and samples and effective support on technical escalations and critical situations
Responsible for minimizing quality issues impact on Customer Satisfaction and Warranty Cost through early alerts, feedback and escalations, and prompt technical level addressing
Responsible for technical tools and tech Knowledge Base deployment in region
Escalate and feedback exceptional issues to management team, support management team to drive business process optimization

Services Delivery Resume Examples & Samples

Relevant degree, as well as adequate career in the industry
Profound knowledge of the SAP Services business for the respective area as well as internal SAP processes
Proven leadership of organizations, teams and individuals
Very strong analytical, and conceptual skills
Ability to work under pressure, to manage conflict
Pro-active driver, team-player, results-oriented, with a can-do attitude
Strong business and commercial acumen
Works, collaborates and influences key stakeholders across organizational layers
Excellent communication and presentation skills in both French and English, oral & written. Additional language skills will be an advantage
Provide content- leadership and operational management of own practice unit in Supply Chain Management
Build an engaged, productive team and facilitate career and skill development of the assigned staff
Minimum 12-15 years in services, at least 5 years as a manager, or in leadership positions in projects or similar engagements
Experience in SAP ERP Finance Logistic & Manufacturing
Good knowledge on French labour framework
Expertise SCM IoT

Services Delivery Partner Manager Resume Examples & Samples

8+ years in service delivery operations management and/or partnering with Service Partners delivery organization in Asia-Pacific regions
Strong knowledge of Enterprise IT Customers’ Support requirements is a must
Knowledge in area of videoconferencing and unified communication preferred
Ability to act as an Executive representing Polycom in front of our partners
Ability to convey technical and operational benefits that improve customer service satisfaction
Communicate effectively on customer service requirements to Polycom Global Service for program and tools development
Demonstrated ability to work effectively with other people
Minimal Travel required but willing to travel throughout the Asia-Pacific region

Business Leader, Services Delivery Resume Examples & Samples

Lead and manage the delivery and implementation of Security, Network and other services solutions / offerings
Become an integrated strategic partner and key contributor to relevant Product, Implementation, Account and other teams
Manage and oversee client and internal MasterCard project teams (direct/indirect) as they progress through solution development and delivery. This includes leading program kick-off meetings, conducting regular status calls, creating and executing project plans, leading client strategy and planning sessions and proactively participating and leveraging Voice of the Customer, post-implementation reviews to drive continuous improvement
Ensure customer satisfaction is measured through regular implementation administration of post-implementation and in-progress reviews
Drive projects to success metrics established with the customer and ensure application of Product Delivery best practices and methodologies
Provide both business and technical subject matter expertise and support Clients, Account Management teams and Solution Sales teams during sales, pre-launch, launch and post implementation activities. This may include travel to the client locations to facilitate project discussions
Lead the development of product delivery process maps and other tools that identify assets and functions within MasterCard, and roles/ responsibilities

Leader, Services Delivery Resume Examples & Samples

Provide support to other Services Delivery team members, including go-to-market activities and customer deployments. Opportunity to independently drive customer-facing deployments and activities over time
Support Services Delivery team and broader USPD team by researching and creating market level metrics and reporting on delivery of Mastercard US products and services
Analyze product delivery processes and customer experiences to deliver conclusions on products and recommendations for product-related improvements and enhancements
Actively seek out and identify opportunities to enhance customer deployment experiences of Mastercard solutions
Clearly articulate feedback to product and other teams to help drive improvements

Technical Lead-services Delivery Resume Examples & Samples

Act as a single technical point of contact for the customer and delivery team
Gather technical requirements and propose solutions based on client’s architectural needs
Work with technology and business groups to define project specifications
Develop technical and implementation plans and take full ownership
Interact with prospective customers during product demos/evaluations
Research and track developments in the mobile and application segments
Enhance efficiency of development, test and release process; develop tools, frameworks
Participate in the full lifecycle development process
Coordination of tasks among offshore teams located worldwide
Travel to multiple customer locations for workshops and meetings as needed
Travel to client locations for on premise project support, technical consulting, blue printing and production/warranty support
7-10 years experience in designing and developing scalable web based applications
Experience with IOS or Android mobile app development
Hands-on programming and debugging skills on Java, JavaScript, JSP/Servlet, J2EE design patterns
Service Integration Concepts (especially with RESTFUL services/ SOAP based web services)
Design and develop solutions for Non-Functional Requirements (Performance analysis & tuning, Benchmarking/load testing, Security)
Knowledge of XML, XHTML, prevalent XML parsers and related technologies
Good knowledge of JSON, XPath
Understanding of standard protocols such as HTTP/HTTPS and session management concepts
Experience in handling enterprise application deployment architectures, environments and providing solutions to problems in scalability, performance, availability, reliability, security etc
Working experience with one or more Java EE servers such as WebSphere and WebLogic application server, JBOSS or Tomcat
Good SQL knowledge and experience with at least one of the leading Databases like Oracle, SQL Server
Project Delivery: Estimation, Co-ordination and Client Communication
Reviews
Research & Innovation: Proof of concepts

Services Delivery Representative Resume Examples & Samples

High School Diploma or equivalent; may hold 2 year post-high school Degree (technical field)
Typically, 0-1 year of working experience
Proficient in professional oral, written and telephone communication skills
Ability to effectively interact and communicate with peers and customers

Senior Manager, Services Delivery Resume Examples & Samples

Management, Leadership Development, and Coaching: Manages Managers, Infrastructure Systems. Leverages goal setting, ongoing assessment, coaching, and performance evaluation to support performance and behavior objectives for direct and indirect reports in the function. Understands and communicates the functional group's vision and creates alignment of their area to that vision. Recognizes development needs and identifies/creates development opportunities within workgroup. Contributes to succession, diversity and talent pool planning. Creates an environment for ongoing peer development
Manage delivery and customer satisfaction of Infrastructure technologies including traditional physical infrastructure, virtualized solutions, and platform as a service and Cloud Native offerings
Organization/Vendor Contacts: Engages cross-functionally with other department leadership, concerning progress or outcomes on major initiatives. Engages in cross-functional contacts to develop collaborative partnerships with peers and top management. Identifies and proposes alternative solutions to upper management regarding obstacles, resources and other operating issues. Persuades others or gains the acceptance of decisions affecting other. Drive vendor Roadmap to ensure T-Mobile requirements are adequately met and close any development gaps. Obtains quotes and negotiates purchase for vendor supplied SW/HW and system features per T-Mobile requirements
Financial/Fiscal Responsibility: Contributes to budget development and implementation, manages resources to ensure final financial objectives are met within own area. Prepares and presents business cases and feasibility analysis to directors and senior leadership team to gain approval of capital expenditures and allocate resources. Processes and tracks POs against quarterly/yearly forecast
Infrastructure System Design Development and Approval: Develop and Make final approval on infrastructure design documents as required for new system(s) and feature(s) deployment. Allocates and leverages resources to implement innovative ideas/processes/projects/services across function. Analyzes options and makes decisions on complex issues. Resolves complex problems that have implications beyond own area
Development and adhere to Infrastructure Engineering Best Practices
Advanced leadership & management skills, including strategic thinking, self-awareness, and empathy
Advanced interpersonal skills including listening skills and ability to build consensus across teams
Mastery of Infrastructure and related technologies and concepts
Working knowledge of managerial accounting and statistical analysis
Strong demonstrated technical writing and presentation skills
Strong proficiency with MS Office
Strong proficiency for organizational/team goal setting
Strong problem solving / troubleshooting skills
7+ years technical management experience in a large corporate IP, IT or Wireless Service provider networking environment
7+ years experience in budget forecasting and budget tracking with a high degree of accuracy
7+ years experience creating and presenting technical and financial business cases to senior management
7+ years skilled at management of RFI/RFP process, capital acquisitions and contact negotiotions
7+ years effective organizational objectives/goal setting and achieving experience
Bahcelors Degree. Masters/Advanced Degree preferred
14+ Yrs of experience in lieu of bachelors
LI-TECH-AC1

Senior Manager, Services Delivery Resume Examples & Samples

Manages a Consulting Services delivery practice comprising the following consulting services: requirements gathering, design, installation & configuration, implementation, integration, project management, quality assurance and governance
Works with local Sales management and team to effectively position services engagements as part of sales activity to deliver customer outcomes. Also sets direction for and assists the Services Sales executive and has overall management of the services related business development function
Defines and oversees the Consulting Services delivery practice objectives, including the hiring and development objective of resources, as well as relationships and development objective of partner resources to ensure business demands are be able to be met
Manage a team of 15-20 permanent employees as well as a team of external consultants
Provides staff with clear understanding of responsibilities, accountabilities and developmental growth plan by communicating and managing work assignments, Learning and Development objectives and overall staff performance management
Keeps abreast of trends in the related and competitive marketplace
Professionally represents SAS internally and with customers for business development, service delivery governance, negotiation, conflict and issue resolution and attends conferences/forums as may be required
Ensures staff compliance with SAS policies and procedures including Consulting methodologies and best practice
Collaborates regularly with peers and SAS management, and specifically ACT Sales Management to ensure progress toward joint goals pertinent to SAS, the ACT branch and Consulting Service delivery practice
Is an active and contributing member of the Australia / NZ Consulting Management team and reports to the Australia/NZ Consulting Director
Develops and implements business plans specific to practice including team structures to suit the current and future needs of ACT Consulting Services practice
Revenue Budget / Forecasting and Profit & Loss responsibility and accountability for the ACT Consulting Services Delivery practice
Some interstate travel will be required, for quarterly management reviews, training and client activity as appropriate
Demonstrated strong management, leadership skills and customer centric focus with a drive and ability to deliver business outcomes
Demonstrated talent awareness and staff development, team building and performance management experience and skills
Possess excellent organizational and planning skills
Possess successful Budget & P&L management experience
Possess the ability to conceptualize client needs and translate them into specific implementation strategies
Possess superior problem solving skills
Demonstrated business and consulting knowledge
Superior executive presence, including conflict management and resolution, negotiation and presentation skills

Director, Services Delivery Resume Examples & Samples

Work with cross-functional teams comprised of Global & Regional Product, CIS, GCS and other key partners to assess and ensure Market Readiness for new products that are being launched in the US
Once a product is Market Ready, lead and manage end-to-end deliveries / implementations in partnership with CIS and other internal teams
Manage, track, oversee and lead client and internal Mastercard project teams (direct/indirect) as they progress through solution development and delivery. This includes but is not limited to the following key activities

Managed Services Delivery Line Manager Resume Examples & Samples

Ensure Network & Service Operations delivery execution
Apply Network & Service Operations Delivery Process, Model & Strategy
Support services sales process
Create a productive work environment for own organisation
Drive organisational Performance Management
Drive organisational Competence Management
Manage organisational finance

Catering Services & Delivery Attendant Resume Examples & Samples

Coordinates and leads employees in Transport, Central Supply, Food Service
Helps to coach and encourage team members within the hospitality and catering services
Responsible for various project work, scheduling, and managing of multiple employees
Transport food and beverages between external locations by utliziing Aramark provided equipment
Must have an maintain a valid drivers license and follow and obey all safety and traffic laws
O Service: Establish and maintain effective and respectful relationships with customers and provide outstanding customer service by having an account ownership mentality. Focus on account retention and seek opportunities to improve the account by being the first/primary responder to all customer issues and opportunities. Ensure products are delivered/provided in a safe manner, proper items and quantities of merchandise are delivered on their regularly scheduled day, merchandise is stocked, dishes/catering items are cleared daily, products are rotated, and all equipment’s are maintained and cleaned
Must have at least 6 months working experience in Housekeeping, Food Service, Transport, Customer Service, or Supply Service
Previous leadership experience is preferred
Must be able to lead and communicate with a large number of employees
Must have the ability to take initiative for problem solving, decision making, and managing employees

Client Configuration Services Delivery Lead Resume Examples & Samples

Excellent people management and communication skills required
5+ years of MS Windows desktop operating system deployment experience required
5+ years of SCCM experience required
Windows operating system, deployment experience required
Understanding/familiarity with image development and management w/Microsoft MD
Understanding/familiarity with design and configuration of virtual desktop infrastructure environments/solutions
Understanding/familiarity with image development using SCCM and OSD
Solid network infrastructure principles knowledge required
Tier 3 and 4 Support in an enterprise desktop environment Required
Cross-functional team leadership Experience in a large ITILv3 compliant enterprise environment is required
5+ years with increased responsibility in systems management and integration focused on Windows operating systems, endpoint software & devices and active directory or a minimum
Microsoft Certifications: MCIPT, MCTS or MCSE or has equivalent knowledge and experience
Bilingual (English-Spanish)
Proficient in developing scripts to automate repeatable processes utilizing languages such as Windows PowerShell, JavaScript, SetupBuilder, VBScript, AutoIT or equivalent
Proficient in utilization of advanced troubleshooting tools such as Windows Sysinternals, network tracing, etc

Director, Managed Services Delivery Resume Examples & Samples

Develop a rich understanding of the Trustwave brand and business model
Review, analyze, and interpret data to support delivery strategies, and support overall customer experience programs
Provide insights into customer performance and business trends; present analysis and trending insights for operational and business review to Trustwave leadership
Promote data-driven mindset and analytics best practices across Delivery Operations organization to build strategic, integrated programs that deliver best-in-class results
Build out and oversee global network of logistics and provisioning professionals
Ensure projects are delivered on time with proper detail and auditing

SAP Ariba VP-services Delivery / MEE Resume Examples & Samples

Bachelor’s degree in business / computer sciences or equivalent degree
MBA or equivalent degree
A minimum of ten (10) years of experience in IT, and/or in procurement, finance or supply chain consulting
Experience with SAP solutions, especially in the procurement space (e.g. SAP SRM, ECC/MM, MDG-S, other)
Experiences in managing large scale customers, also on C-level
Proven experiences to lead a larger consulting team
Proven experience as a project manager
Ability to travel in EMEA/MEE 60-80%
Fluent English, fluent German speaking and writing abilities

Manager, Services Delivery Resume Examples & Samples

Provides strategic leadership to project teams responsible for all implementation tasks such as proposal review, cost estimation, resource planning, scoping, delivery and execution
Responsible for portfolio management activities; periodically reviews the status of projects and provides updates to senior management as needed
Manages and mitigates risks associated with project delivery; serves as first level escalation point for issues that surface during delivery engagement
Identifies and assigns project managers to client engagements; collaborates with project managers to ensure that they are managing all activity associated with the delivery (cost, schedule, resources, issues, etc)
Manages and resolves conflict between the project, client or other internal organizations in a satisfactory manner
Overall accountability for the profitability of the projects within their portfolio. Ensures that project management staff assumes fiscal responsibility for projects and maintains accurate project plans that satisfy customer requirements while adhering to deadlines and communicating weekly project status reports, issues, alerts, signoffs and closure to the team, management and the customer
Oversees budget planning/analysis, resource planning, and coordination of project activities between client and internal/external resources needed to accomplish strategic business goals
Provides accurate revenue forecasts on a weekly, monthly, quarterly and annual basis. Monitors revenue and expenses to ensure targets are met or exceeded
Builds and maintains relationships with clients that characterize partnership, cooperation and trust; may communicate and interact with customer at multiple levels and participate in governance activities, particularly for larger more complex projects
Mentors staff in methodologies and best practices in project management to enhance project delivery; contributes leading practices and lessons learned content to knowledge management repositories
Serves as an advisor and resource to project management staff; coaches staff on providing project leadership and driving customer success while overcoming barriers and satisfying project stakeholder commitments
Directly participates in the development and implementation of training and mentoring programs for staff. Provides regular performance reviews for team members
Provides staff with clear understanding of responsibilities, accountabilities and growth plan by communicating and managing work assignments, training, and performance appraisals
Monitors the alignment of program scope with strategic business objectives
Works closely with Resource Management, ensuring optimized resource utilization across all projects and assisting in the development and deployment of partner resources
Works closely with the Alliances to identify partner delivery opportunities as well as identify partner implementation requirements. Monitors Partner delivery performance and recommends improvements
Manages smaller project portfolio with less complex projects
Interacts with other managers in Business Unit (Sales, R&D, Technical Support and Product Management) during a client engagement
Knowledge of Project Management Practice procedures and tools; understanding of project delivery lifecycle
Thorough understanding of P&L responsibilities and the impact on services delivery
Excellent problem-solving and conflict resolution skills
Strong organizational, written, oral, and interpersonal communication skills

Services Delivery Project Managerat CDW Careers Resume Examples & Samples

Current CDW S3 Coworker (for internal only applicants)
Associate’s Degree or equivalent work experience
2 years of experience in sales and/or marketing
Strong passion for learning and teaching others
Proven group presentations skills
Ability to think creatively and come up with proactive ideas that will increase sales
Proven success and experience selling technologies solutions and services
Ability to adapt and change to the business needs of the practice and team coverage model
Knowledge and proven success of engaging and working with sales teams
Motivated and self-starting
Ability to execute on territory goals and metrics
Strong interpersonal and presentation skills, including consulting skills
Ability to travel up to 20% of the time
Must be able to communicate effectively and in a constructive manner with management, peers and coworkers
4 years experience in technology sales or pre-sales consultation
Proven success and experience selling technologies solutions and services to small business
Technical Accreditations and/or Certifications

Nao Services Delivery Gdo Mail Resume Examples & Samples

Is the Client Culture casual or professional? What are the dress code requirements?
Describe physical requirements, (i.e. lifting, walking between 5 buildings, moving equipment)
Please identify the most important REQUIRED skills or experience a candidate must have
What are the schedule requirements and Overtime expectations?
What challenges have you experienced filling this position?

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