Delivery Services Manager Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the delivery services manager job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

M Willms

Manuela

Willms

282 Jaycee Forks

Detroit

+1 (555) 472 8999

282 Jaycee Forks

Detroit

Phone

p +1 (555) 472 8999

Experience Experience

Dallas, TX

Delivery Manager, Professional Services

Dallas, TX

Vandervort Inc

Dallas, TX

Delivery Manager, Professional Services

Identification of risks and opportunities for process improvements. Makes recommendations regarding risk mitigation and process improvement
Work under the direction of the AVP and or Director to provide application solutions for assigned business areas
Effective utilization and management of resource such that milestones/goals are obtained and staff is motivated and competent
Provides leadership for those involved in the development, design and optimization of one or more information technology and systems functions supporting business processes and technical information systems platforms
Responsibilities include, but are not limited to, analysis, selection and modification of enterprise systems, installation of network hardware/software and database management
Provide data to generate team performance metrics
Document issues with resolutions and share with team members to improve team productivity

Houston, TX

Delivery Manager, Professional Services Group

Houston, TX

Goldner LLC

Houston, TX

Delivery Manager, Professional Services Group

Analyze customer orders, set delivery priorities and make schedule adjustments to meet timely delivery goals
Develop process improvements to achieve cost effectiveness and time saving
Perform customer negotiations for delivery rates
Build positive and productive working relationships with customers for business growth
Make critical business decisions to meet customer expectations
Develop scope and budget for delivery projects
Oversee daily activities of delivery team and provide direction and guidance

present

Chicago, IL

Commercial Cards Process Delivery Manager Trans Services

Chicago, IL

Weimann-Johnston

present

Chicago, IL

Commercial Cards Process Delivery Manager Trans Services

present

Support EMEA Head of Comm. Cards Operations to run day-to-day functional activities of the transaction service and Financial Operations and the initiatives that drive operational efficiency standardisation and best practise in the functional unit for which responsible
Be an initial point person for customer facing units – Front office, Customer Service, Account Management and Implementation on EMEA Commercial Card and Prepaid related operational matters in the AFD functions
Assume responsibility to keep the functional units always “Audit prepared” status to ensure that Controls are at the heart of processes and procedures, and are robustly achieved in the operational areas responsible
Review KPI and other metrics of offshore delivery team and assume responsibility for the service excellence/operational efficiency of these operational units
Be responsible for Change Control of the offshore delivery units including ensuring robustness of Operational Procedure manuals
Be a point person within the functions responsible on all aspects of work relating to launches into New Markets
Liaise with other functions/internal partners, to ensure processes are run at optimal level to provide service excellence to clients, maintain/enhance operational efficiency and control framework of the functions responsible

Education Education

Bachelor’s Degree in Library

Temple University

Bachelor’s Degree in Library

Skills Skills

Ability to work against tight timelines and multi-task
Self-motivated and demonstrable high level of drive, energy and initiative
Highly Numeric and Analytical
Client Facing experience
Familiarity with and/or direct project management
People Management experience
MS Office

Create a Resume in Minutes

15 Delivery Services Manager resume templates

Read our complete resume writing guides

Functional Delivery Manager Custody & Fund Services Resume Examples & Samples

5-8 years Financial Service work experience
Track record of delivering change in a commercial business environment as a Project Manager
Track record of working with internal stakeholders across multiple areas and strong examples of clear and concise communication
Ability to manage a complex workload that includes multiple tasks and conflicting priorities with minimal supervision
Skilled in conceptualizing, documenting and presenting creative solutions
Highly analytical and methodical approach to problem solving
Great organisational and prioritization skills
Excellent approach to governance and reporting
Entrepreneurial drive and not to be content with the status quo
Ability to deliver under pressure and stress against tight deadlines

Watson Delivery Services Senior Complex Project Manager Resume Examples & Samples

At least 5 years’ experience in Perform Complex Project Management Execution
At least 5 years’ experience in Apply Delivery Management Execution
At least 2 years experience in Apply Business Control Requirements
Readiness to travel 50% travel annually
Evidence of strong leadership and vision
Proven external customer interaction experience
A solid understanding of the project development life cycle
Experience of development methodologies (Agile, Waterfall, SCRUM etc)
Used to working under pressure
A proven track record of delivering complex products to multiple customers
Can demonstrate excellent oral and written communication skills for effective dialogue with colleagues within a project team and with customers
At least 5 years experience in Perform Complex Project Management Execution
At least 5 years experience in Apply Delivery Management Execution

Commercial Cards Process Delivery Manager Trans Services Resume Examples & Samples

Support EMEA Head of Comm. Cards Operations to run day-to-day functional activities of the transaction service and Financial Operations and the initiatives that drive operational efficiency standardisation and best practise in the functional unit for which responsible
Be an initial point person for customer facing units – Front office, Customer Service, Account Management and Implementation on EMEA Commercial Card and Prepaid related operational matters in the AFD functions
Assume responsibility to keep the functional units always “Audit prepared” status to ensure that Controls are at the heart of processes and procedures, and are robustly achieved in the operational areas responsible
Review KPI and other metrics of offshore delivery team and assume responsibility for the service excellence/operational efficiency of these operational units
Be responsible for Change Control of the offshore delivery units including ensuring robustness of Operational Procedure manuals
Work with system Subject Matter Experts and give business context to these discussions and around system improvements
Critically analyse level of automation and process control environment across the region, and work closely with regional process owners for these functions to drive continuous process and system improvements and achieve optimal operating efficiency within the function, where asked to and applicable
Propose process improvements within functions responsible to achieve best-in-class performance levels in operational efficiency and drive up customer satisfaction levels
Closely work with cluster heads to ensure robustness of cluster Hub managed processes and process handled locally are in line with best practises of regional operational platform and controls are robust enough
Ownership of Sign on Bonus tracking/amortisation, Rebates accruals, monthly/ quarterly Association reporting, Daily bookings and monitoring of Nostro aging items and GL books efficiency
Be responsible for Association affairs relating to Interchange Settlement Reconciliation and represent Citi Commercial Cards with Visa/MC to champion Citi’s cause
Identify areas of process re-engineering to be in line with changing regulatory requirements
For all processes managed, ensuring performance is at appropriate levels against KPI targets, and driving continuous improvement to the timeliness, quality and cost of work through the process
Direct oversight of process work carried out by Operations sites that contribute to the end-to-end processes, including (but not limited to) engaging in discussions relating to resourcing, procedural effectiveness and controls
Making a significant contribution towards employee goals within the overall Operations team, pioneering and leading employee initiatives as might be appropriate
To champion Digital Strategy of the business
Provide operational management oversight for Transaction Services (Back office and Payments) and Financial Operations
To be the point persons for these functions for all the partner organization seniors across Implementation, Service, Account Management, Sales and product Organizations
Responsible to ensure cost efficiency of the functions managing
Responsible manage the relationship with offshore delivery centre partner TCS
Drive efficiency in KPI/KRI metrics definition, monitoring and improvement in the confirmation standards
Champion Client Service experience enhancing initiatives
Responsible to ensure conformance to Citi Policy standards like TOMS, Sanctions screening minimum standard policy framework etc
Responsible to be point person to deal with Associations on Settlement related activities
Solid process management experience in a reputable Financial Institution
Strong Operations background, including overseeing process steps carried out by third parties
Settlements Experience preferable
Prior knowledge of Citi Payment Infrastructure including flex cube is preferable
Understanding of Citi Operational policy frameworks TOMS, Sanction Screening minimum standard etc. is preferable
People Management experience
Highly Numeric and Analytical
Preference for Maths or Economics degree-qualified individual

Delivery Services Manager Resume Examples & Samples

Manage multiple concurrent, multi-phased implementations following True Fit’s delivery methodology
Develop, maintain, and manage the individual project plan for each client engagement, providing a framework for the proactive and successful management of issues, risks and deliverables
Manage client expectations, drive client deliverables, and exercise scope control to ensure project completes on schedule
Provide crisp and accurate internal reporting of project timelines, completion forecasts, time tracking, and other items as identified
Effectively gather client’s requirements
Develop and maintain strong functional product knowledge
Effectively communicate complex ideas and persuade clients to adopt the recommended solution remotely
Provide consultative expertise to the client, including guiding clients through key decisions and tradeoffs to maintain project scope and timeline
Effectively communicate with internal/external project team and stakeholders
7+ years delivering software solutions to customers as part of a consulting or professional services organization
Excellent project management and account management skills
Ability to work productively in a fast-paced, ever-changing environment
Strong problem resolution skills - proven ability to engage and interact with internal teams to resolve client issues
Strong listening and communications skills
Strong technical aptitude and ability to understand technical concepts quickly
Ability to address and manage through ambiguous situations - assess situations, problem solve and make decisions
Technical familiarity with web applications and browser issues
Working knowledge of SQL and/or reporting solutions is a plus
Undergraduate degree in applicable field and/or relevant work experience

Delivery & Measurement Services Manager Resume Examples & Samples

Responsible for a global team with diverse stakeholders
Develop strong cross-functional partnerships across Facebook with Marketing Science, Product Marketing, Sales, GMS Tech, Engineering and Operations
Own the ideation and scaling of new delivery optimization and measurement services and guide a nuclear team to scale out these services across the various regional core services team
Define and analyze metrics that inform the success of campaign optimization and measurement services
Drive adoption and ongoing education of new delivery optimization and measurement services
Partner closely with the regional Core Services team to execute seamlessly on scaling these measurement and campaign optimization services
Provide mentorship, guidance and career development to members of your team
Gather and synthesize relevant data to support new campaign optimization and measurement services
Identify trends and key insights to drive impact to team and GMS goals, including user experience, revenue impact and operational efficiency

Power Delivery Services Manager Resume Examples & Samples

Responsible for the application of safe work practices on the job in compliance with the Company’s safety rules
Responsible for training and developing a safety culture focused on cast engagement in safety improvement efforts
Lead the operation and maintenance of the electric utility power system to best insure safe, reliable and secure service
Apply technical expertise of electric utility equipment, ranging from transmission systems to relay protection schemes and metering devices to promote improved workforce knowledge, efficiency and decision making
Provide daily shift supervision for Cast Members within the Power Distribution electrical trade
Monitor and support field operations, coordinate job assignments, evaluate work practices and conduct safety reviews/observations
Supervise, prioritize and schedule resources to effectively utilize and to meet customer/client requirements during normal operation and utility emergencies
Support Engineering and Project Management in the design and implementation of projects in the field
Promote and support Cast engagement by listening, arbitrating competing interests, identifying problems in the early stages and making timely decisions
Conduct daily shop briefings to communicate safe work plans/practices, review the day’s planned activities and share company policies and expectations
Develop Cast Members by leading, training, motivating, coaching and counseling to meet the expectations of the position
Respond to emergency situations and lead activities to protect Cast Members, guests, the environment and facilities while working to maintain or restore service
Manage the department budget and work processes
Support the completion of Planned Work and routine work in the area
Drive progress toward division and department goals
Responsible for the timely completion of all administrative processes, associated with Workbrain time/pay system, Labor Agreement, Maximo parts ordering/inventory system, Cast career conversations, etc…
Perform other related duties, as required
Five years of experience operating and maintaining interconnected utility power systems, including voltage levels up to 69kV
Knowledge of and ability to demonstrate understanding of fundamental theory and operation of key power system equipment
Demonstrated expertise/knowledge of energized and de-energized facilities; switching and tagging procedures; knowledge of training, clearances and working space requirements
Supervisory, preventative/corrective maintenance, planning and budgeting experience in the utility industry
Working knowledge of applicable industry codes and regulations, including OSHA regulations, electrical codes, safety codes, and safe work procedures and practices
Ability to respond effectively to emergency situations and to work well under pressure
Ability to read and interpret drawings/blueprints, electrical schematics and single-line diagrams
Ability to lead and direct teams, establish performance expectations, and motivate and coach team members
Demonstrated verbal, written and interpersonal communication skills
Computer proficiency within a Windows environment, including MS Office software
Proven ability to work effectively within a matrix organization
Must have a valid driver’s license and satisfactory driving record
Ten years of experience in the electrical transmission and distribution industry
Five years supervisory experience in the operation and maintenance in the electric utility industry
Supervisory experience with leadership and teamwork skills, communication skills (both oral and written)
Thorough knowledge of safety rules/regulations and energy control processes
Proficiency using Maximo to: procure repair parts, operating supplies and various outside services; manage maintenance actions; and administer the Preventative Maintenance program

Manager, Program Delivery Services Resume Examples & Samples

Manage and support delivery of advisory services to clients, primarily with services related to project, program or portfolio management
Manage engagements according to KPMG’s financial/cost Management policies
Manage and mentor junior advisory staff; adhere to professional practice requirements
Manage small to medium sized team delivering large business transformation projects
Eight years of experience with project, program or portfolio management
Bachelor’s degree from an accredited college/university; PMP, Certified BA, and/or ScrumMaster Certification a plus
Experience with business development, solution development, project/program management, and project delivery
Experience with managing a performance/practice management team

Senior Service Transition & Delivery Manager for Application Management Services Resume Examples & Samples

Drive the customer engagement end-to-end including budget, customer expectations, delivery team success, reporting and invoicing
Lead the involved delivery units and make sure transition is done in budget, time and quality
Constant improvement of the SAP AMS transition management methodology and set the global standard
De-escalate critical customer situations
Leverage up- and cross-sell opportunities
Senior Expert in industry and SAP standards and methodologies for Operations (ITIL v3, CCoE, ITSM, TCO and E2E Operations / Run SAP, ALM)
Strongly focused on quality, customer success and driven by results
Working in virtual teams and global environments
SAP Application and Technology skill set (Certification and 3 year experience as SAP Application Consultant and or SAP Support Consultant)

Delivery Manager Services Resume Examples & Samples

Business development responsibilities providing thought leadership and direction across assigned accounts
Demonstrated ability to lead client and consulting teams in a highly matrixed organization
Work experience should involve technical consulting, pre-sales, solution design, project envisioning, planning, development, deployment, and management
Bachelor’s or Master’s degree and/or 15+ years of consulting experience with a major consulting, technology or professional services firm
Previous revenue management and forecasting experience
Demonstrated capability in managing $5+MM complex projects with offshore delivery and teams of 30 people or more
Travel required (up to 75%) within U.S

Delivery Manager Hotel Booking Services Resume Examples & Samples

Proficient in the English language, both spoken and written
Excellent oral and written communication skills Strong organization skills
Excellent presentation skills Capable of synthetic reasoning
Strong problem solving capabilities Clear and precise decision making
Ability to define a product vision and to successfully advocate for it
Ms Office
Fluency International travel required up to 10% of time
Previous international/global experience and proven success working in a multi-cultural environment
Preferred experience within the corporate travel, hospitality, airline, GDS sector or other global network service related companies 7+ years in product or delivery in an international environment and fast pace product evolution
Successful project management experience S
Successful lead of a global multicultural team
Strong change management process knowledge & experience

Managed Print Services Supplies Delivery Manager Resume Examples & Samples

University or College degree in computer science or equivalent professional training
Minimum of 5 years’ related work experience
This includes a minimum of 2 years’ experience in project and team management
MPS or Commercial Printing business knowledge is an advantage
Logistics’ and service delivery experience is an advantage
Project / Program Management Methodologies
Subject Matter Expertise and experience in Operations management
Lean Six Sigma process improvement technics
Excellent Partner management and teamwork
Experience of working in an International, cross cultural environment
Proven ability to work in a complex multi system environment
Excel and Access data gathering and analysis skills

Manager Information Delivery Services Scotia Library Resume Examples & Samples

Plans, develops and implements strategic goals and objectives of the IDS team in line with the Library’s overall goals and objectives
Leads and manages the IDS team
Recruits, supervises, evaluates IDS staff
Promotes ongoing knowledge sharing, information skills development and personal development
Experience with automated library management software such as SydneyPlus

Manager, Program Delivery Services Resume Examples & Samples

Manage and/or support the delivery of advisory services to clients related to business integration and testing
Lead and support business development activities at clients, such as identification, proposal development, and other pursuit activities, while working with the appropriate KPMG resources from other service lines and industries
Guide client development and realization of testing strategy and test cycle planning
Ten years of experience in software development, testing, program management and analysis
Knowledge of RUP, Agile, Oracle, and SAP, travel may be up to 80-100%

Delivery Manager, Professional Services Resume Examples & Samples

Provide effective and efficient technical services which meet the needs and requirements of client hospital or health system
Identification of risks and opportunities for process improvements. Makes recommendations regarding risk mitigation and process improvement
Effective utilization and management of resource such that milestones/goals are obtained and staff is motivated and competent
Provides leadership for those involved in the development, design and optimization of one or more information technology and systems functions supporting business processes and technical information systems platforms
Ensures infrastructure architecture standards maximize efficiency and support platform compatibility
Document issues with resolutions and share with team members to improve team productivity
Take complete ownership for the assigned task and timely inform the progress of the project / task to all stakeholders
Work under the direction of the AVP and or Director to provide application solutions for assigned business areas
Serve liaison role between application technology vendors, internal IS groups, internal BU leads and business users
15+ years’ experience in information technology delivery management preferred

Senior Manager, Specialized Delivery Services Resume Examples & Samples

Bachelor's degree in Science, Engineering or Technology, or related field
Minimum ten (10) or more years of large-scale, global project or program management experience in a similar scope
Experience leading large teams (100+ employees preferred) on a global scale
Experience managing through change and making pragmatic decisions based on large amounts of data and analysis
Experience presenting and communicating across all levels of the organization; ability to speak effectively before the appropriate audience; experience communicating expectations and requirements with business and technology teams through written proposals
Experience driving and overseeing end-to-end operations (concept through implementation) and technology solutions while coaching teams through obstacles that present themselves along the way
Knowledge of business intelligence tools such as Oracle BI, Tableau, JMP, Minitab etc. and SQL proficiency
Ability to travel internationalyl up to 50%
Master's Degree or higher in a quantitative field (business, engineering, economics, mathematics) required
Operational experience in a high volume call and/or technical support environment
Basic/Working knowledge of Six Sigma tools and Lean techniques
SQL and basic programming experience to automate tools whenever appropriate
High level of dedication, enthusiasm, motivation, and persuasive ability in a team and cross-functional environment
Excellent speaking-listening-writing skills, attention to details, proactive self-starter

Manager, Information Delivery Services Resume Examples & Samples

Leads and manages the operations, strategic direction, planning and marketing of SLS’ global information delivery services
Manages all activities, processes and initiatives of the IDS team to ensure that SLS delivers its business information products, services and expertise to a high standard ( timely, accessible, readily available, cost-effective and targeted)
Coordinates and allocates the day-to-day operations and initiatives of the IDS team as well as key projects involving other team members
Trains, coaches and mentors a highly skilled and professional team
Manages the investigation, selection, adoption, application and performs usage analysis based on available statistics of current and emerging information management technologies and tools to improve access and delivery of SLS services
Proactively identifies, assesses and makes recommendations on information delivery platforms, channels and content management tools
Develops content and ensures the efficient operation, ongoing maintenance and future direction of key products and services such as the Library intranet sites, LibGuides, web catalog, and the SydneyPlus automated library management application
Participates in the coordination, planning, and implementation of SLS' marketing strategy and initiatives
Delivers presentations to new and existing Library users
Utilizes the Bank's internal social media platform and other methods of communication to promote awareness and usage of Library Services
Collaborates on cross-departmental initiatives
As a member of the management team, contributes to the overall strategic direction and development of Scotiabank Library Services
Expert knowledge of technology applications with proven expertise in a library environment. Solid understanding of usability principles and design tools as they relate to effective interface design of websites, end-user training tools, LibGuides, and any other customer interfaces that are used to effectively deliver information content
Must be an excellent communicator who is comfortable delivering effective presentations
Working knowledge of HTML, CSS, Javascript, plus a high level of competence with Microsoft Office products
Since many of the incumbent’s activities involve a project leadership role, solid project management skills are essential to plan and execute the projects to timely completion with minimal direction
Strategic thinking and innovation are key attributes as the successful candidate must be able to see the big picture, challenge established procedures, create superior alternatives, and champion innovative solutions
Knowledge of Spanish/French would be an asset

Delivery Services Manager Resume Examples & Samples

Post Graduate with Good interpersonal skills
Ability to interact and coordinate with multiple stake holders both internally and externally
Strong aptitude for problem solving and analysis
Able to handle documentation and interactions independently
Proactive approach in identifying challenges within processess and problem solving
Ability to identify avenues for process efficencies to improve client experience and prductivity
Strong controls background
Indentify areas for automation
Profiient in MS-Excel, MS-Word, MS-Power Point, etc
Sound judgment and strong decision making skills with an eye for detail
Ability to work in teams and motivate teams
Enjoy thinking out of the box
Ability to prioritize and effectively delegate

Delivery Manager, Professional Services Group Resume Examples & Samples

Monitor all future resource requests related to pipeline opportunities ensuring the required information is accurate and captured - opportunity close date, resource role, required skills, start/end date, total hours, geography, etc
Review customer orders and plan and drive delivery activities
Build positive and productive working relationships with customers for business growth
Analyze and troubleshoot delivery issues in a timely fashion
Oversee daily activities of delivery team and provide direction and guidance
Perform resource allocations and workload assignments according to delivery requirements
Ensure that team maintains high level of competence and operational excellence
Evaluate the performance of team members and determine training needs
Serve as primary contact for customer inquiries and concerns
Analyze customer orders, set delivery priorities and make schedule adjustments to meet timely delivery goals
Perform customer negotiations for delivery rates
Develop process improvements to achieve cost effectiveness and time saving
Make critical business decisions to meet customer expectations
Develop scope and budget for delivery projects
Report delivery status to customers and develop required delivery documentations
Minimum 5 years of experience in: front line technical consulting, either as an individual contributor or project manager; consulting management, with experience in engagement delivery in software or hardware industry; and consulting experience in business development and account management
Familiarity with application(s) of TIBCO Technology, or TIBCO-like products is a plus
Exceptional communication skills both verbal and written
Constantly strive to expand his/her scope of knowledge to additional products including staying abreast of new product features and supporting technologies for those products that you support
Posses a strong service orientation and finds challenge in problem solving complex situations
Effectively communicate mutually agreed upon expectations
Use good judgment when prioritizing goals
Must be able to adapt to changing goals while maintaining appropriate priorities

Technology Services Portfolio Delivery Manager Resume Examples & Samples

Managing all aspects of a portfolio team to deliver technology capital projects; including actively managing the performance & development of PM’s
Responsibility for a team of PM’s managing a portfolio of complex & critical technology projects through the entire change delivery framework.Ensure projects are structured, defined, sanctioned, initiated and delivered to time, cost and quality. Creates, reviews, and approves TS PM’s project plans for conformance to change delivery framework standards and IT program strategy. Includes responsibility for oversight of formal project closure with lessons learned
Actively manage the resource capacity (availability and constraint) of assigned PM team.Participate in the resource & demand management process, including ensuring the PM talent criteria for the project is planned in advance
Provide and interprets policies, creating an environment that fosters sustainable momentum for on-time / on-budget portfolio delivery (i.e. removing barriers both inside and outside the enterprise), and periodically reviewing project manager progress and interim results to ensure alignment with the overall portfolio direction and change delivery framework
May participate in IT capital prioritization and planning sessions in collaboration with the ASM’s
Effectively communicate portfolio and project manager performance with project managers, Application Suite Managers, CIO’s and other stakeholders as needed
7 + years of Senior Project Management Experience
4 + years of Program Management Experience
3+ years of Financial Services Industry Experience
Proven track record of managing large program end-to-end delivery to time, cost and quality
Expert meeting facilitation skills
Flexibility to work and /or provide oversight on technology, change and business process programs
In-depth knowledge and proven application of Portfolio, Program and Project Management methodologies and full project lifecycle including documentation standards, risk, issue, assumption and dependency management and change controls process
Familiarity with process modeling, workshop facilitation and business analysis
Competent use of Microsoft Office applications to include Microsoft Project, Excel, Visio, PowerPoint and Word
Banking Industry experience

Delivery Services Manager Resume Examples & Samples

Proven leadership experience
Ability to prioritize responsibilities and manage multiple service needs simultaneously
Ability to meet deadlines and work effectively in stressful situations
Previous dispatch experience is preferred

Delivery Services Manager / Inside Sales Resume Examples & Samples

1-2 years' experience with residential roofing and siding and windows (roofing supply sales or site work with a crew) preferred
Excellent verbal and written communication and interpersonal skills
Strong wholesale merchandising skills (including shelving and layout)
Experienced in Microsoft Office and data entry
Mechanical knowledge is strongly preferred

Senior Service Transition & Delivery Manager for Application Management Services Newtown Squ Resume Examples & Samples

Plan and execute transition of customers into the AMS service
Supporting the Market Units in the preparation of proposals, solution assessments and service scoping exercises
Serve as external and independent reviewer in quality assurance activities
Advisor to internal and external parties in relation to components that contribute to AMS delivery success
Integrate with market unit leaders and interface with internal and external stakeholders including SAP management, partners and end-customers
Be a coach to other team members
English
ITIL v3 certification
Excellent presentation, communication and moderator skills
Cloud, HANA and hybrid landscapes (both technical and architectural)
8+ years’ experience in project management and SAP Operations
3+ years’ experience in Sales or Presales

CIB Custody & Fund Services Client Data Delivery Manager Associate Resume Examples & Samples

Partner with Sales & Marketing/Client Service to develop, brand and communicate our transformational Data Strategy to Clients
Develop key metrics and reporting that include key messages, control and operational effectiveness, and overall adoption status across multiple internal and external delivery channels
Participate in and contribute to the broader CIB Data Strategy with specific emphasis upon the Data Access Services work stream
Identify opportunities for improvement, presenting them to senior management and helping to affect change
Oversee the technology team in the development of the build of the Interactive Data Layer (IDL) for reporting, providing guidance and follow up where necessary
Coordinate the user testing and rollout of the IDL, managing feedback and implementing additional enhancements based on priorities
Manage effective working group meetings across Product, Operations and Technology to deliver the data and reporting strategy
Ownership of the work stream plan, RAID Log and action list
The role requires a logical mind, perseverance, the ability to communicate ideas well, and the ability to deal confidentially with people at all levels of the organization
2-3 years’ experience within a product development or business change role
Custody & Fund Services experience or Master Data Management (MDM) preferred
Energetic self-starter that takes initiative and has demonstrated effectiveness working independently and in multi-disciplinary team
Strong collaboration skills, able to work with many different individuals and partner effectively with different groups, driving teams to delivery
Strong Project Management skills, must be organized and able to deconstruct 1) a project into achievable deliverables and 2) complex issues into constituent parts inclusive of recommendations/solutions
Must be detail orientated, highly responsible and work within aggressive deadlines and possess excellent written and verbal communication skills
Ability to drive an agenda, influence and build consensus across multi-functional, cross-regional and diverse teams
Proven track record of effectively resolving issues and conflicts to ensure timely delivery
Ability to quickly understand a complex matrix of systems across the infrastructure and their interdependencies and relationships
Adaptable to change and/or ability to maximize opportunities presented through change

Delivery Manager Services Resume Examples & Samples

Being a player-coach driving a hands-on approach with delivery teams when required
The ability to easily and effectively connect and relate to senior customer executives is an imperative
Develop relationships with key line-of-business executives (CxO level), putting them in position to translate early business needs and insights into actionable solution strategies
Assist customer business units in driving initiatives to early results and business value
Bachelor’s or Master’s degree preferred
Preferred demonstrated capability in leading $5+MM complex projects with offshore delivery and teams of 30 people or more
Strong executive presence and ability to build, extend, and maintain senior client relationships
Extraordinary communication, team building and mentoring skills
Demonstrated ability to develop and retaining professional talent
Ability to lead client and consulting teams in a highly matrixed organization
Work experience should involve technical consulting, pre-sales, solution design, project envisioning, planning, development, deployment, support and management

Cib-treasury Services Product Enablement Market & Client Insights Delivery Manager Resume Examples & Samples

Subject Matter Expertise – knowledge of Treasury Services products and clients
Research and analysis skills, with ability to synthesize and interpret data; experience in organizing and conducting client and market research
Enthusiasm & Influence - proven ability to drive and influence change within a product and technology environment
Communication - Excellent writing and presentation skills; ability to adapt communication style according to audience and occasion. Ability to influence and manage senior stakeholders
Proficiency in Microsoft Word, Excel, PowerPoint and/or other similar publishing software
Self-starter who is able thrive in a fast-paced, collaborative and cross-functional environment that is results driven. Comfortable with ongoing change
Minimum BA or equivalent level of education/experience required in Market Research is preferable

Service Delivery Manager Enterprise Application Services Resume Examples & Samples

Service Management: Manage the total scope of IS delivery (Cost, Quality and Time)
Relationship Management: Maintain good relationship with Syngenta Stakeholders
Overall 10 years of IT experience, with minimum 6-8 years of professional IT Global Service delivery/ management experience
Technical expertise in Microsoft based technologies like .Net, SQL Server, Sharepoint and Azure cloud
Solid experience in client facing and managing outsourced partners
PMP and ITIL V3 experience(certification desirable)
Preferably Looking Candidate working in Pharmaceutical, Agro Chemical and Fertilizers Industry
Bachelor’s Degree in Computer Science, Mathematics, Engineering or related field; equivalent work experience may be considered

Delivery / Shared Services Manager Resume Examples & Samples

Lead a team of Information Technology professionals that are responsible for the development, implementation, and maintenance of business applications systems
Provide guidance and leadership to the team as they lead multiple projects and provide service to internal business customers on a timely manner
Communicate with various Information Technology teams and business unit management to keep everyone up to date on the status of all activities thus ensuring that the business specifications are met and delivered on time
Mentor and guide subordinates in their continued career development
Provide technical, strategic and tactical consultation to internal business customers
Ensure compliance with applicable federal, state and local laws and regulations. Complete all required compliance training. Maintain knowledge of and adhere to Flagstar's internal compliance policies and procedures. Take responsibility to keep up to date with changing regulations and policies

Download Delivery Services Manager Resume Sample as Image file