Account Delivery Manager Resume Samples
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Account Delivery Manager Resume Samples
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BS
B Schmidt
Bernadette
Schmidt
7819 Elliot Viaduct
Boston
MA
+1 (555) 618 2225
7819 Elliot Viaduct
Boston
MA
Phone
p
+1 (555) 618 2225
Experience
Experience
Dallas, TX
Account Delivery Manager
Dallas, TX
O'Conner-Green
Dallas, TX
Account Delivery Manager
- Develops & consistently applies Quality & Continuous Improvement Plans
- Develops strategies and processes with the customer in areas such as performance metrics and measure, escalation change management and communication
- Creates a working environment that is conducive to individual growth, high performance, is challenging and rewarding
- Once the deal is signed, work closely with the transition manager to ensure the right metrics are developed and implemented in each region affected
- Escalates major Account Delivery Management issues to higher Management with recommended solutions
- Develops & manages account service delivery plan. Contributes to strategic account plan
- Responsible for managing the implementation and ongoing delivery performance of customized support services as defined within a Statement of Work (SOW)
San Francisco, CA
Remote Account Delivery Manager With German
San Francisco, CA
Hessel, Hayes and Blanda
San Francisco, CA
Remote Account Delivery Manager With German
- Process and Methodology focused
- Understand and drive Profit & Loss on an engagement level
- Track and capture data/metrics
- Coordinate all relevant resources (internal/external partners)
- Customer oriented with full proficiency in English and German (spoken and written)
- Be the single point of contact for the customer managing change requests and customer queries
- Software development; initiate design, develop new features, provide validation/testing and provide support rollout of development units
present
Chicago, IL
Remote Account Delivery Manager With English
Chicago, IL
Kris-Robel
present
Chicago, IL
Remote Account Delivery Manager With English
present
- Manage Change Orders and provide consulting to customer on new products and services
- Prepare, lead and manage operational account reviews
- Manage TCE and achieve customer satisfaction targets
- Manage day-to-day operation and assume responsibility for all service levels to be delivered to customer
- Proactive escalation management
- Excellent team player
- Confident telephone manner
Education
Education
Bachelor’s Degree in Physics
Bachelor’s Degree in Physics
Kean University
Bachelor’s Degree in Physics
Skills
Skills
- Ability to build and manage strong customer relationship at senior level. Strong influential and negotiation skills
- Strong ability to negotiate within workgroups, customers and HP management
- Highly developed business development, negotiation skills and ability to influence contract content
- Ability to build & manage strong customer relationship
- Strong client relationship skills and ability to communicate effectively- internally and externally
- Strong in service operations; ability to interface and manage internal and external stakeholders
- Excellent communication skills: verbal, written & presentation with the capability to represent company at external customer & industry events
- Strong People management ability
- Catalan – Fluent desirable, necessary be able to understand and read
- Strong ability to lead and coordinate large teams, often Worldwide (WW) and virtual
12 Account Delivery Manager resume templates
Read our complete resume writing guides
1
Account Delivery Manager Resume Examples & Samples
- Understand and satisfy the contractual requirements and customer expectations for single or multiple accounts
- Deliver to account-specific Print Policies with customers and others who provide services to accounts
- Develop and manage strong customer relationship
- Manage day-to-day service delivery to the account, including, but not limited to managing onsite resident engineers, processing change requests, toner reconciliations and service escalations
- Request POs as required for account hardware and services, and review invoices charged to those POs as received
- Manage revenue and costs through management of non-reporting devices, oversight of monthly invoices, management of supplies and supply delivery, and scrutiny of expenses, including breakfix charges
- Conduct monthly or quarterly business reviews with customers. Work with sales and pursuit team to identify opportunities for up-sell and cross-sell into accounts
- Lead contract renewal for the managed accounts
- Typically a Bachelor’s degree and equivalent experience of 8-10 years. or Master’s degree and 6-8 years’ experience
- Related experience in a support position in a service or end-user support environment
- Managed or outsourcing service business knowledge and experience essential
- PMP, Lean Sigma or ITIL / ITSM certification desired
- Strong leadership skills: lead by example, be assertive, inspire confidence, keep an open perspective
- Good financial management skills
- Excellent customer relationship skills and sound negotiation skills
- Great teaming skills: work with business partners and vendors to deliver Managed Services
- Excellent communication skills: ability to communicate at peer levels within an organization; employ active listening skills and ability to adjust messages to audience level
- Good presentation skills: speak effectively, adjusting messages to audience level
- Consulting skills: become a trusted advisor to the customer
- Facilitation: increase the likelihood of success, strength or effectiveness
- Time management: effectively manage time based activities
- Writing skills: write clear reports, messages and action plans
- Problem-solving skills: proactive, reactive and creative
- Business / technical analysis skills
2
Account Delivery Manager Resume Examples & Samples
- Own the overarching operational relationship with the customer, ensuring continued excellent customer satisfaction
- Develop understanding at both a local and country level, analyzing delivery requirements and contributing to customer’s strategic business
- Prime contact for all operational and tactical issues representing delivery of all services including performance metrics, reporting, escalation and communication
- Manage cost target commitments for all service delivery requirements, implementing and monitoring expense control
- Ensure performance goals are met, for all in scope services, across all towers
- Effectively and proactively manage risk for low risk projects
- Support Account Service Team and all delivery organizations to achieve timely, cost effective delivery of Service Level Agreements requirements
- Identify ways to optimize Service Level Agreements while managing scope, resources and coordination
- Contribute to Account Service Team’s delivery plan
- Identify incremental revenue opportunities
- Lead a small Account Service delivery team
- Several years relevant industry experience in an Account Management role within IT service delivery
- Information Technology Information Library/Information technology/IT service management knowledge
- Demonstrated ability to build and manage effective customer relationships
- Demonstrated influencing and negotiation skills
- Strong verbal and written presentation skills
- Ability to lead cross cultural, cross tower and cross business teams for effective and efficient customer support
- Track record of applying Quality and Continuous improvement plans
- Ability to develop and present high impact messages to customer
- Finance industry sector knowledge advantageous
- Crisis and conflict management experience
3
Account Delivery Manager Resume Examples & Samples
- Owns cost target commitments for all service delivery requirements developing, implementing & monitoring expense controls
- Hires & leads cross functional team including 3rd party vendors to ensure performance goals are met for all in scope services across all towers: identifying & analysing gaps to develop and implement corrective actions plans
- Develops & leads Account Service Team (AST) & all delivery organizations to timely, cost effective delivery of Service Level Agreements (SLA) requirements identifying & recommending optimisation while managing scope, resources & coordination
- Develops & manages account service delivery plan. Contributes to strategic account plan
- Negotiates with and manages 3rd party vendors contributing to contractual requirements
- Develops solutions and participates in presales & change order negotiations representing & approving delivery capability & cost solution
- Acts as Account Delivery Manager (ADM) in large to very large engagements or portfolio of engagements
- Leads a large to very large AST/delivery team with many towers/business represented
- Information Technology Information Library (ITIL)/Information Technology (IT) Service Management (ITSM) experience
- Ability to build & manage strong customer relationship at the executive level
- Excellent influence & negotiation skill
- Coaches & mentors experts & specialist Account Delivery Manager (ADM)
- Excellent communication skills: verbal, written & presentation with the capability to represent HP at external customer & industry events
4
Account Delivery Manager Resume Examples & Samples
- Must have ITIL Foundation Certification. If not certified, will need to train and certify
- Must have Experience managing account / customer relationships
- Must have knowledge of HP-ES standard ITO Services (e.g., Data Center Services, Network Services, Workplace Services, Operations)
- Industry sector knowledge
5
Remote Account Delivery Manager Resume Examples & Samples
- Manage account reviews (where appropriate)
- Ability to easily adapt to organisational and structural changes
- PPS process and technology knowledge and background - preferred
6
Account Delivery Manager Resume Examples & Samples
- Responsible to manage and grow executive customer relationship for a strategic account or portfolio of accounts
- Manage and drive customer satisfaction & Total Customer Experience (TCE) for a portfolio of accounts
- Drives resolution of difficult situations that have significant business impact
- Drives consensus across the organization on difficult topics
- Drives Account Delivery Management partnerships that put HP in a trusted advisor status with customers and vendors
- Contributes to compelling business case development to demonstrate high value of HP delivery solutions
- Shapes the strategic agenda and creating the context for successful partnerships which generate significant business
- Demonstrates leadership in industry organizations and is prepared to represent HP
- Design strategic account support through proactively maintaining high-level technical and operational expertise and understanding of industry trends and customer requirements
- Apply deep and broad technical and business experience and knowledge of industry to drive organizational direction, strategies, business model
- Provide feedback/influence change in internal and/or vendor-provided products/service offerings
- Investigate, analyze and develop senior management recommendations for strategic operational issues
- Lead development of organizational business operating plans
- Mentors and coaches, in demand for a range of internal and external activities,
- Drives HP business goals and initiatives to success implementation within organization
- Manages their resource pool of Account Delivery Managers: forecasting resource requirements and staffing to meet demand
- Aligns ADM resources to business needs ensuring optimization of staff talent and expertise
- Responsible for identifying and hiring top talent to achieve business results
- Manages and coaches team to achieve best-in-class TCE, drive down cost of delivery and achieve trusted advisor status with customer
- Responsible for the continuous development of their ADM/AST teams: improving the performance of their underachievers or taking the appropriate corrective action
- Partner across business unit management team to attain broader HP business targets
- Manages Focal Point Review (FPR) process
- Could act as Executive Sponsor for an Account
- Escalates major Account Delivery Management issues to higher Management with recommended solutions
- Creates a working environment that is conducive to individual growth, high performance, is challenging and rewarding
- Assures compliance with HP and customer's Human Resources (HR), Pilot Run (PR), legal, financial, ethics and government related policies, strategies, and processes
- Drives organizational maturity
- Identify, develop and drive tactical projects to support ADM community in business goal achievement
- Advanced University Degree or equivalent combination of education and experience
- 10+ years related business experience
- Multi-cultural and global experience desired
- Superior influence & negotiation skill
- Applies appropriate knowledge and methods to resolve very complex business issues with significant impact to organization
- Coaches & mentors experts & specialist Account Delivery Manager (ADM)s
- Superior communication skills: verbal & written with the capability to represent HP at external customer & industry events
- Strong ability to lead and coordinate large teams, often Worldwide (WW) and virtual
- Strong cultural sensitivity as works across multiple geographies
- Strong ability to negotiate within workgroups, customers and HP management
- Strong People management ability
- Experience running large complex applications development projects- greater than $25 million project size
- Familiar with internal HP apps development methodologies
- Management of project teams with 50 or more team members
- Strong client relationship skills and ability to communicate effectively- internally and externally
- Good project budgeting/forecasting skills
7
Account Delivery Manager Resume Examples & Samples
- Qualified candidates should have an advanced degree or equivalent experience in leading a services team within the federal government
- Experience in the Department of Defence is a plus
- Must have 10+ year’s industry or related consulting experience
- Candidates must understand technology and have the background to provide leadership in the services practice
- Strong oral/written communication, organization and interpersonal skills, combined with effective negotiation skills and a demonstrated effectiveness in a managerial role are required
- Having or obtaining a security clearance is required for this Department of Defence position
8
Client Account Delivery Manager Resume Examples & Samples
- Minimum of 8Yrs managed service experience with focus on service delivery or consulting coupled
- Business unit or contract budget ownership. Strong financial PL management experience
- Strong IT industry knowledge. Technical background a bonus with specific focus on the delivery of managed services
- Proven experience of contract negotiation/supplier management
- Demonstrated ability to work collaboratively - and lead - in a matrix management environment
- Relevant language skills, English mandatory
- Extensive travel and face to face meetings with clients as required
- Business development experience Position may involve being located at or near the client headquarters, along with travel to various client sites; travel may be extensive for periods of time relating to specific program assignments
9
Remote Account Delivery Manager With English & French Resume Examples & Samples
- Day-to-day responsibility for all service levels to be delivered to customer
- Pro-active escalation management (when required)
- Experience with Account Delivery management and general customer handling
- Customer oriented with strong English and French/ Spanish/ Italian skills (spoken and written)
- Confident telephone manner
- Ability to interact comfortably with all levels of customer management
- Understand and drive Profit & Loss on an engagement level
10
Remote Account Delivery Manager With English & German Resume Examples & Samples
- Provides pro-active consulting to customer on new products and services (where appropriate)
- Achieve customer satisfaction
- Manage P&L on an account basis and achieve profitability
- Customer oriented with strong English and French or German language skills (spoken and written)
- Excellent team player
- Ability to manage conflict and complex situations
11
Account Delivery Manager Resume Examples & Samples
- Responsible for managing the implementation and ongoing delivery performance of customized support services as defined within a Statement of Work (SOW)
- Ensures custom SOW Service Level Agreements (SLAs) are defined, tracked and met, implements remediation plans to meet SLAs, timelines and budgets
- Develops and nurtures senior mgmt. relationships with the customer
- May hire, leads and provides managerial & technical expertise to cross functional team including 3rd party vendors to ensure performance goals are met for all in scope services across all towers: identifying & analyzing gaps to develop & implement corrective actions plans
- Assures compliance with HP and customer’s HR, PR, legal, financial, ethics and government related policies, strategies, and processes
- Project Management Experience or PMP certified
- Customer facing experience with “C” level contact
12
Account Delivery Manager Resume Examples & Samples
- Typically 5-8years in service business environment
- University degree or Bachelor's degree preferable
- Demonstrate knowledge of corporate organization and policies
- Grows understanding of customer at local & country level to analyze delivery requirements & contribute to customer strategic business plan
- Contact for operational & tactical issues representing delivery of all services (all functions) to the customer: manages performance metrics, reporting, escalation & communication
- Manages expense/cost target commitments for all service delivery requirements implementing & monitoring expense control
- Ensures performance goals are met for all in scope services across all towers: identifying & analyzing gaps & implementing corrective action plans
- Ability to effectively and proactively manage risk for low risk projects
- Supports AST & all delivery organizations to timely, cost effective delivery of SLA requirements identifying & recommending optimization while managing scope, resources & coordination
- Contributes to account service delivery plan
- Identifies incremental revenue opportunities
- Acts as a team or project leader for small and medium AST/delivery teams by providing managerial and technical direction
13
Remote Account Delivery Manager With German Resume Examples & Samples
- Be the single point of contact for the customer managing change requests and customer queries
- Manage TCE and achieve customer satisfaction targets
- Customer oriented with strong German and English language skills (spoken and written)
14
Remote Account Delivery Manager With English Resume Examples & Samples
- Prepare, lead and manage operational account reviews
- Track and capture data/metrics
- Customer oriented with strong English language skills (spoken and written)
- Reliable, fast learner and well organized person with a flexible and responsive attitude
15
MPS Account Delivery Manager Resume Examples & Samples
- Industry sector knowledge (finance, manufacturing, etc.)
- 3 years experience managing printing environments
- 3 years experience working with printing solutions
16
Account Delivery Manager Resume Examples & Samples
- 1 -3 years relevant industry experience
- Information Technology Information Library (ITIL)/Information technology (IT) service management (ITSM) knowledge
- Ability to build & manage strong customer relationship
- Influence & negotiation skill
- Ability to apply business management & financial concepts to analyze business needs
- Ability to prepare clear, concise and persuasive communications for multiple audiences, including demonstrating effective writing, presentation skills, listening actively and projecting a trustable image
- Ability to understand & analyze an issue or problem to implement a corrective action plan
- Applies appropriate knowledge and methods to resolve business issues
- Ability to lead cross cultural, cross tower & cross business team for effective & efficient customer support
- Ability to proactively & effectively manage risk on low to medium risk projects
- Consistently applies Quality & Continuous Improvement Plans
- Ability to develop & present high impact message to customer
17
Account Delivery Manager Resume Examples & Samples
- Operation metrics management to meet HP commitment to clients
- Partner delivery quality assurance and control
- Provides Service lifecycle management for HP key account to delight our customers. Key Account deliverable planning, execution and control
- Be responsible for total Customer experience management in key accounts. Support named key accounts E2E service delivery and TCE management, gain best class account experience
- Manage escalation and hot cases of key accounts and work with supporting teams to assure service quality
- Service business development
- Engage with regional sales team to support business growth through dynamic service planning and implementation
- Bachelor's or Master's (graduate) degree in Physics, Electronics, Product Design, Computer Science or equivalent
- At least 3 years' experience in service delivery of IT industry, Understood commercial & consumer personal system product business and service delivery
- Creative and can logically simplify to solve complicated problems
- Open and positive attitude
- Ownership and leadership
18
Remote Account Delivery Manager With German Resume Examples & Samples
- Personal skills and qualities
- Customer oriented with full proficiency in English and German (spoken and written)
- Ability to easily adapt to organizational and structural changes
19
HP Priority Services Account Delivery Manager Resume Examples & Samples
- E2E responsibility for the implementation, resource management and delivery of custom support services that fall outside standard PPS Support portfolio offering
- Owns customer operational relationship: develops & nurtures to excellent customer satisfaction
- Identifies incremental revenue opportunities and supports pursuit activities
- Fluency in Swedish and English is required
- Ability to understand & analyze an issue or problem to develop & implement a corrective action plan Applies appropriate technical knowledge and methods to resolve complex business issues Leadership ability to build & manage a cross cultural, cross tower & cross business team for effective & efficient customer support
20
Account Delivery Manager Resume Examples & Samples
- 5 - 8 year’s relevant industry experience
- PC/Print hardware support industry experience
- Service partner management experience
- Exposure to AMC/Annuity services business is desirable
- Project deployment experience for hardware deployment services
21
Priority Services Account Delivery Manager Resume Examples & Samples
- Owns expense/cost target commitments for all service delivery requirements developing, implementing & monitoring expense controls
- 2 years relevant business experience
- Multi-cultural and x-country experience desired ITIL/ITSM experience
- Fluency in German and English is required
- Strong influence & negotiation skill
22
Remote Account Delivery Manager With French Resume Examples & Samples
- Coordinate all relevant resources (internal/external partners)
- University or College degree
- Project management or project coordination experience
- Project Management Methodologies - desirable
23
Account Delivery Manager Resume Examples & Samples
- Develops and nurtures senior management relationships with the customer
- Understands customer at local, country, region & worldwide level to analyze delivery requirements & contribute to customer strategic business plan
- Leads and provides managerial & technical expertise to cross functional team including 3rd party vendors to ensure performance goals are met for all in scope services across all towers: identifying & analyzing gaps to develop & implement corrective actions plans
- Develops & leads all delivery organizations to timely, cost effective delivery of Service Level Agreement (SLA) requirements identifying & recommending optimization while managing scope, resources & coordination
- Consults in presales & change order negotiations, representing & approving delivery capability & cost solutions
- Applies appropriate technical knowledge and methods to resolve complex business issues Leadership ability to build & manage a cross cultural, cross tower & cross business team for effective & efficient customer support
24
Account Delivery Manager Resume Examples & Samples
- Works closely with the pursuit team and account team to understand the scope of the global engagement and contract in order to provide requisite analysis/information and recommendations to the pursuit and account teams
- Once the deal is signed, work closely with the transition manager to ensure the metrics are right; financial metrics, tax and accounting processes are developed and implemented globally
- Lead the end to end contracting process post signature including support to contract integration, change management, governance activities, up sells and renegotiations
- Lead deal teams and represents HP to the customer for Outsourcing deals up to $500m TCV
- Responsible for assembling all required resources/skills to develop proposal, pursue and win large international Outsourcing deals (PDs more than ELs)
- Coordinates all deal team efforts with sponsorship of OS Engagement Director
- Assists in opportunity qualification and risk assessment
- Responsible for validating/endorsing the technical solution for the deal. Works with delivery to assure that solution design can be properly delivered
- Develops deal timeline and ensures that pursuit team meets deal milestones and deadlines
- Leads pursuit team in developing and substantiating a winning value proposition that meets the needs of the customer, including analyzing critical business drivers and risks
- Typically 9+ years directly related experience in Outsourcing and/typically 12+ years in complex IT service business environment
- University or Bachelor's degree; advanced University degree preferable
- Demonstrate business, technical, or functional knowledge at the mastery level, as well as administration or operations knowledge
- Demonstrate knowledge of at least one solution type (desktop, client/server, data center, Internet, etc.)
- Strong understanding of global Finance or HR negotiation and contracting issues and regulations
- High level of vertical industry knowledge in multiple key industry IT domains
- Able to negotiate deals where HP is not the low- cost provider
- In-depth vertical solution expertise
- In-depth customer knowledge
- IS/IT management expertise
- Business/financial
25
Regional Managed Print Services Account Delivery Manager Resume Examples & Samples
- Develops and nurtures senior mgmt relationships with the customer
- Understands customer at local, country, region & WW level to analyze delivery requirements & contribute to customer strategic business plan
- Assures compliance with HP and customer's HR, PR, legal, financial, ethics and government related policies, strategies, and processes
- Contributes to knowledge management capture, documentation & publication to drive organizational maturity
- 3 - 8 years relevant business experience
- Coaches & mentors specialist ADM Develops & consistently applies Quality & Continuous Improvement Plans
26
Remote Account Delivery Manager With Dutch Resume Examples & Samples
- Be the single point of contact for the customer managing changes and customer queries
- Customer oriented with strong Dutch and English language skills (spoken and written)
- PPS process and technology knowledge and background – preferred
27
Account Delivery Manager Resume Examples & Samples
- Principal point of contact for operational and tactical issues representing delivery of all services (all functions) to the customer: manages customer expectations by developing performance metrics & reporting, escalation management & communication plan
- Hires and leads cross functional team including 3rd party vendors to ensure performance goals are met for all in scope services across all towers: identifying and analyzing gaps to develop & implement corrective actions plans
- Develops and leads Account Service Team (AST) and all delivery organizations to timely, cost effective delivery of compliance to Service Level Agreements (SLA) requirements identifying & recommending optimization while managing scope, resources and coordination
- Acts as Account Delivery Manager (ADM) in medium to large engagements or small portfolio of engagements
- May act as a people manager
- 4 – 5 years of large (more than 1000 CIs) infrastructure service management experience
- Spanish – Fluent
- Catalan – Fluent desirable, necessary be able to understand and read
- English – Fluent
- Wide technological knowledge about main Infrastructure areas (Wintel, Unix, Storage, Network, databases, middleware, …)
- Ability to build and manage strong customer relationship at senior level. Strong influential and negotiation skills
- Ability to apply business management, financial concepts and contracts knowledge to analyze business needs and develop recommendations
- Ability to prepare clear, concise and persuasive communications for multiple audiences (customer and technical teams)
- Ability to understand and analyze an issue or problem to develop and implement a corrective action plan in coordination with technical leaders
- Ability to proactively and effectively manage risk on medium to high risk projects and operational issues
- Develops and consistently applies Quality and Continuous Improvement Plans
- Ability to develop and present high impact message to senior level management
- Excellent communication skills: verbal, written and presentation
- Crisis and conflict management
28
Account Delivery Manager Resume Examples & Samples
- Software development; initiate design, develop new features, provide validation/testing and provide support rollout of development units
- Incident Management ticket creation, dispatch and resolution
- System/Application monitoring and reporting
- Execution of documented routine requests
- Creation of templates for outline tasks
- Compliance to account Service Level Agreements and IT Service Management processes
- Experience with agile development and methodologies preferred
- Proven track record of working in a fast-paced environment with multiple tasks and targets
- Strong in service operations; ability to interface and manage internal and external stakeholders
- University Degree in IT, Computer Science, Computer Engineering, Management Engineering or other related courses
29
Managed Print Services Account Delivery Manager Resume Examples & Samples
- Ability to effectively and proactively manage risk for medium to high risk projects
- Hires, leads and provides managerial & technical expertise to cross functional team including 3rd party vendors to ensure performance goals are met for all in scope services across all towers: identifying & analyzing gaps to develop & implement corrective actions plans
- Consults in presales & change order negotiations, representing & approving delivery capability & cost solution
- 3 years experience managing print environment services
- Ability to develop & present high impact message to senior level management
- Excellent communication skills: verbal, written & presentation
- Financial business management
- Knowledge on print management solutions
30
Regional Account Delivery Manager Resume Examples & Samples
- Directly related management experience and work results including success in achieving progressively higher quota or other sales related goals
- Demonstrated level of project management skills
- University or Bachelor's degree; advanced or Master's degree preferred
- Typically 8-12+ years experience in sales
- 5+ yrs. management experience
31
Account Delivery Manager Junior Resume Examples & Samples
- Formulate and define system scope and objectives using knowledge of information technology and industry knowledge/ requirements
- Act as a liaison between client and technical solutions/ support groups, using strong communication skills to elicit, document, analyze and validate business processes, systems, and solution requirements
- Research, identify, and specify solutions to problems
- Support and conduct visualization, user experience and configuration elements of solution design
- Document requirements specifications using high-maturity methods, processes and tools
- Support requirements management and change management processes
- Support aspects of the business cycle, including proposals, feasibility studies, and implementations
- Consider the business implications of the application of technology to the current business environment
- Typically a Bachelor's degree in a technical or business discipline or equivalent experience
- French Advanced level and English Advanced level
- Minimum of 2 years of related experience or a Master's degree and up to two years of experience
- 2 or more years experience
- Essential: requirements determination using structured techniques for documentation, analysis, evaluation/ validation; decomposition of high- level information into details; abstracting low- level information; distinguishing requests vs needs; distinguishing requirements vs. solutions; classifying/ prioritizing requirements; requirements change management and traceability; identifying risks; applying creativity to solving complex problems; building relationships and working collaboratively; effective verbal/ written communication; experience in an industry domain
- Specialized: developing structured user manuals and training; business rules modeling; develop and executing acceptance test plans
32
Account Delivery Manager Resume Examples & Samples
- Single point of contact for all customer needs including Hardware, Software, Service and Supplies– engaging SMEs and resources as needed
- Financial management via P&L forecasting and control
- Exempt and/or Non-Exempt Employee direct and/or matrix management
- Partner with Sales/Pursuit Teams and lead Sales efforts to closure as needed
- Schedule, Plan and Facilitate meetings/reviews with customer management teams locally and WW
- Relationship Management - develop Net Promoters, Reference Accounts and Total Customer Experience
- Fleet and Account Management – Optimization, Administration, IMAC activity, Ad Hoc reporting
- Contract negotiation, interpretation and problem solving under pressure and/or tight time lines
- Exceptional Customer Service focus
- Strong self-motivation and the ability to work effectively with limited guidance when necessary
- Keen sense of urgency and prioritization
- Escalation and issue management
- Presentation skills to meet with all levels of Management up through the C-level
- Excellent attention to detail, organization, problem solving, interpersonal and customer service skills
- Business, Financial and, P&L management
- Vendor and Subcontractor management
- Understanding of IT concepts, workflows and solutions
33
Account Delivery Manager Resume Examples & Samples
- Work closely with the pursuit team and account team to understand the scope of the Regional engagement and contract in order to provide the requisite analysis/information and recommendations to the pursuit and account team
- Once the deal is signed, work closely with the transition manager to ensure the right metrics are developed and implemented in each region affected
- Manage the end to end contracting process post signature including support to contract integration, change management, governance activities, up sells and renegotiations
- Lead deal teams and represents HP to the customer for Outsourcing deals up to $50m TCV Responsible for assembling all required resources/skills to develop proposal, pursue and win international Outsourcing deals (PDs more than ELs)
- University or Bachelor's degree preferable
- Demonstrate knowledge of corporate policies, processes, products, and markets
- Strong understanding of regional and WW finance or negotiation and contracting practices and government regulations
- Experience in at least 2-3 regional managed Services or M&A deals
- Intermediate Excel
- Excellent English Communication skills
- Medium to high level of vertical industry knowledge in one or more key industry IT domains
- Medium to high vertical solution expertise
- Medium to high customer knowledge
- IS/IT management knowledge
- Business/financial management knowledge
- Familiarity with project management methodologies
- Leadership skills in directing but significant consulting assignments that shapes RFP's before they are issued reducing risk for clients and increasing probability of success for HP
- In-depth knowledge about the customer's business, strategy and challenges
- Knows HP's entire portfolio and how to integrate different solutions to create unique and innovative solutions for the customer
- Builds and maintains the C&I portfolio of business and tracks of value exchange
- Considered the industry thought leader that directs industry trends and sets industry standards
- Credible board level transformation advisor
- Familiarity with program & project management methodologies
- Leadership skills in directing pursuit and/or delivery teams with many indirect reports
- Highly developed consultative approach, solution selling and business development skills with an ability to consult with CEO's of global companies
- Highly developed business development, negotiation skills and ability to influence contract content
- Acts as an executives sponsor for more than one project
34
Account Delivery Manager Resume Examples & Samples
- Typically a Bachelor's degree or equivalent experience and 4-6 years related experience or Master's degree and 2-4 years experience
- 4-6 years related experience in a telephone support position in a service or end-user support environment. 2 years experience in the microcomputer industry. Technical training in hp or other manufacturers' product lines
- Working knowledge of the field of Customer Relations
- Excellent verbal communication and customer service skills
- Intermediate-level knowledge of operating systems software
- Demonstrated writing/correspondence skills. Experience and demonstrated presentation skills
- Knowledge of legal ramifications/conflicts in Customer Relations environment such as consumer rights and manufacturers' warranty responsibility
35
Account Delivery Manager Resume Examples & Samples
- Typically 5-8 years in service business environment
- Moderate level of consultative approach, solution selling and business development skills
- Business and customer oriented team player with ability to form alliances across boundaries
- In depth understanding of knowledge of Management and Change issues
- Proven project management skills and leadership capabilities
- Good influencing and communication skills. Must be fluent in English
- Ability to cope with high peak workloads, short deadlines and pressure
