Delivery Program Manager Resume Samples

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N O'Keefe

Nico

O'Keefe

904 Price Trail

San Francisco

+1 (555) 459 2487

904 Price Trail

San Francisco

Phone

p +1 (555) 459 2487

Experience Experience

Philadelphia, PA

Delivery Program Manager

Philadelphia, PA

Cassin-Smith

Philadelphia, PA

Delivery Program Manager

Engage with external service providers to establish and manage commercial proposals and work orders
Actively participate and manage the service delivery meetings with internal customers and also with IT teams
Create and execute a multi-year technology roadmap for supported areas
Performing project/program management responsibilities across a number of delivery projects
Work collaboratively as part of the larger IT leadership team on strategies, initiatives, standards and cross-team resource allocation
Develop strong relationships with key partners within and outside of IT in order to achieve exceptional results
Work to mitigate the impact of service failures and improve quality Processes

Boston, MA

Data Center Delivery Program Manager

Boston, MA

Flatley, Doyle and Rempel

Boston, MA

Data Center Delivery Program Manager

Develop CapEx & supporting documents for approval
Provide direction and support to the project team
Manage project budget, change in project scope, schedule and costs
Develop full scale project plan
Operational team engagement during project discussion and prior to commissioning
Lead the planning and implementation of project
Oversee all phases of project from conception to execution including commissioning

present

Los Angeles, CA

Complex Solution Delivery Program Manager

Los Angeles, CA

Crist Inc

present

Los Angeles, CA

Complex Solution Delivery Program Manager

present

Responsible for establishing the governance and rigor in project delivery including communications plan internally and externally
Facilitation of project team meetings, tasks, activities and progress reporting and monitoring
Problem identification and resolution – providing not only the potential issues but also the options for resolution
Coordination of project team activities and thought leadership as directed in relation to key initiative solutions and ideas and problem solving
Ensuring that operational business meets and exceeds operational effectiveness and financial objectives in line with global priorities
Project Manage key initiatives as assigned
Develop associated Dashboards to manage the pipeline of complex opportunities and performance status of projects under management

Education Education

Bachelor’s Degree in Computer Science

University of Oregon

Bachelor’s Degree in Computer Science

Skills Skills

Technical knowledge applicable to Marketing and eCommerce would be beneficial
Strong communication skills, interpersonal skills, and the ability to influence actions/decisions of others
Ability to drive and manage multiple projects simultaneously
Excellent organizational, project-management and communication skills
Ability to travel
Excellent English communication skill
Ability to manage resources in a continuously changing environment with competing demands
Proven track record of successful project implementation with definable contributions to the business
Experience working with outsourced delivery service providers is a strong
Strong analytical, problem solving and project management skills

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Delivery Program Manager Resume Examples & Samples

Be responsible for delivery of large ($20M+) multi-track technology projects supporting our Enterprise Foundation team
Build and lead a team; inspiring team members to reach higher levels of performance through trust, delegation, participation and coaching
Be responsible for the ongoing development of technology leaders
Create and execute a multi-year technology roadmap for supported areas
Develop strong relationships with key partners within and outside of IT in order to achieve exceptional results
Regularly interact with other leaders on project status, priority setting, and resource allocations, as well as IT-wide efforts or policy-level decisions
Minimum of 3 years experience in technology leadership
Minimum of 5 years experience in project management execution across a variety of project weightings of size and risk
Bachelor's degree in Computer Science or equivalent education and experience preferred
Experience delivering Enterprise Foundation technology projects
Experience supporting merchandising and/or supply chain technology team(s)
Proven experience in vendor management and negotiation

Direct Delivery Program Manager Spain Resume Examples & Samples

Takes ownership and responsibility for the portfolio of projects in order to drive their successful delivery
Provides line reporting for project managers, field implementation managers, and Global Managers leveraging geographically distributed teams of Subject Matter Experts
Partners with two other program managers under a common portfolio in order to align vision, goals, and objectives as well as to manage interdependencies and deliverables
Owns the programme delivery roadmaps and works with all delivery teams to estimate work at an appropriate level in order to inform Go To Market Plans
Monitors and communicates the programme progress and results, manages and controls change, and manages and influences risk in order to maintain awareness, enterprise-wide of status and potential risks
Measures and reports on program/project performance using appropriate tools and techniques in order to identify and quantify any variances, perform any required corrective actions, and communicate to all stakeholders
Owns the programme budget which includes forecast, expenditure, calendarization and contributes to business case reviews in order to control costs and inform stakeholders as required
Communicates and manages cross project (same program) dependencies to make them understood by all affected parties
Gains commitment from the teams on delivery schedule, and holds teams accountable to delivering on such commitments
Delivers Go To Market Plans in line with Business Needs in order to realise the successful introduction of the Project from Development into Operations
Contribute to the overall Program Change Management program, accountable for educating, preparing, and equipping school staff for the upcoming changes in order to create as smooth a transition as possible for all businesses in all 28 territories

Delivery Program Manager Resume Examples & Samples

Airline Reservation System Experience is a plus
Experience with interfacing with Senior Customer executives at the Vice President level and above
Experience managing multiple simultaneous projects
Experience management and career development experience a plus
Fluent in Spanish and/or Portuguese a plus
Work Experience in Latin America or Europe a plus

Assoc Delivery Program Manager Resume Examples & Samples

1) Working with the Project Executive and delivery organization as a primary point of contact for client needs, requirements and expectations with regard to assigned IBM delivery team operations
6) Working collaboratively with individuals/teams to achieve client satisfaction targets
7) Ensuring audit-readiness for service delivery
8) Establishing effective project communication plans and present frequently to management, the client and team members, on project status and milestones over the life cycle of a project
10) Using technical knowledge and familiarity with client to identify new opportunities for growth
11) Involving in contract solutions. Position as a trusted solution advisor and involve in promoting new solutions to the clients
12) Responsible for defining and owning the Service/Quality Improvement plan
4) Excellent relationship, negotiation, conflict management, training, and analytical skills
6) Proven ability to present to all levels of senior management
At least 5 years experience in project management and operational experience in delivery of large, complex projects and programs
At least 5 years experience in managing the infrastructure element of mission critical applications that have complex infrastructure requirements

Americas Delivery Program Manager Resume Examples & Samples

Responsible for processes, systems, tools, business planning, management frameworks, initiatives and programs that will optimize delivery and provide the discipline for increases in consultant & TAM productivity
Act as a field liaison and work in alignment with Global Services Engineering and Services Sales to develop, deploy and support a comprehensive services portfolio aligned to the top priorities of the Americas PSO
Work in conjunction with Services Delivery Management to share key knowledge, best practices, business opportunities, and to provide on-going support and guidance to Consultants and TAMs working through obstacles to their success
Partner with product management, IT, and other functional teams to advance operational system transaction capabilities, scalability, flexibility, and efficiency based upon Consultant and TAM input
Socialize and champion the priorities of Delivery with other organizations – including Marketing, Systems Engineering, Produce Management and GTS - in order to drive tangible results. Influence key stakeholders to drive consensus for key decisions and work to build appropriate support for solutions
Provide expert program management to identify, plan and drive the development and implementation of new business improvements
Document and share methodologies and best practices for VMware PSO based services in order to enable delivery and sales to continuously improve
Establish, maintain and provide metrics that provide insight into the health of operational activities to enable real-time adjustments to the business
Evaluate customer requirements and plan release schedules
Put together necessary documents, prototypes, and functional specifications in collaboration with other functional teams
Provide people, process, and procedural advice and guidance to internal organizations
Participate in industry and/or customer forums to receive feedback and evangelize the customer advantages to VMware PSO services
Build and maintain the confidence of colleagues, managers, and customers
Work collaboratively with worldwide PSO Operations, Services Sales, Service Delivery, GTPS, Marketing, and many other teams to achieve top priorities

Software Delivery Program Manager Resume Examples & Samples

Requires business understanding and specialized depth and/or breadth of expertise within own area. Expert on several products, processes or services
Acts either as a broad generalist or deep expert, or is responsible for leading an area of expertise with strategic importance. Subject to a low level of control and reviewon non-routine assignments
Solves unique problems with broad impact on the business
Implements short- and mid-term strategies and provides input to functional strategy and/or develops strategy for project execution. Manages customer contacts on executive levels
Lead projects with notable risk and complexity
Extensive professional experience in roles which require qualified knowledge. Leadership experience, either as a functional or people manager
Multi-year international experience in Telecom and business management in highly complex customer engagements is required
LI-PG1

Delivery Program Manager Resume Examples & Samples

IBML-LA point of contact for questions in general and prior to GLRT LA requests
Work with requestors/stakeholders to understand/support ongoing deployment of new and/or existing Learning Activities (LAs)
Verification of workability of regional Program design and deployment plans
Creation/maintenance of Program Master data for LAs/Programs (aligned and unaligned)
Support and validation of GLRT LA Requests from "Submit to Delivery" through "Learning Activity Created / Changed
Manage costing and sponsor tuition recovery (sponsor owned) process tasks
Create/validate learning activity change requests where required
Engage Fast Path/Priority Handling process when needed
Consult with/support DPML where required
T@IBM “Offering Contact” with end-to-end ownership of the offering
Ensure LA, Delivery Type and Language availability for offering requests
Costing and sponsor tuition recovery process tasks related to offering requests
Ensure the correct Manager Approval Setting is identified with the offering
Offering deployment ownership, including awareness of offering specifications
Identify potential delivery concerns, minimize their impact and issue resolution with appropriate IBML-LA teams
Work with PAs where applicable, to ensure the offering is successfully deployed and provide guidance as required
Ensure that guest / executive speakers are assigned to offerings that require speakers (schedule directly with speaker or coordinate with speaker scheduler)
Learner Special Needs support (analyze/communicate with Learners/Learner Manager/LSA/Instructor as needed)
Review LVC offering information for completeness
Make timely offering go/no go decisions based on data in the “At Risk Offering Report” and other considerations
Communicate resulting cancellation decisions immediately via Offering Change Request to the MS
Create offering change requests where required
Maintain close communication with MS when external resources are assigned to an offering
Ensure instructors return rosters for offerings in “undelivered” status, including executing the escalation processes as required
Create billing adjustment requests as needed (Manual Adjustment Database)

SHS Enterprise Delivery Program Manager Resume Examples & Samples

Knowledge of standard project management and/or software development methodology
Prior experience in Business Consulting, IT Outsourcing, or Call Center environment required
Prior experience supporting the hospitality or transportation industry a plus
Experience in translating technology into business terms and with integrating technology into the business environment, including the development and tracking of Key Performance Indicators (KPI’s)
Masters degree or similar graduate degree a plus
Multi-lingual a plus

Delivery Program Manager Resume Examples & Samples

Perform account validation - Edge Dashboard, LMS, Odyssey, AHE, IGS Business Metric Portal, ODW
Approval of OneView executive alert notification - Edge Dashboard, LMS, Odyssey, AHE, IGS Business Metric Portal, ODW
Program Management/Service Delivery/People Management
DPE role
COBIT 5/Enterprise IT

m Technology Delivery Program Manager Resume Examples & Samples

Become a subject matter expert in Tax regulations, processes and infrastructure
Drive and coordinate project planning, delivery schedules of each of the main technology groups
Maintain RAID log and ensure visibility and escalation of risks and issues is managed accordingly
Define and agree implementation approach in partnership with the technology leads and solution architect
Champion and drive adoption of Tax Infrastructure and services across businesses
Manage technology backlog and day to day implementation and testing activities
Contribute to the technology design and architecture supporting Client Tax
Lead and run targeted project workshops to obtain stakeholder consensus
Assess and communicate clearly impact on Tax technology due to changes to or new regulations
Currently in a leadership role on a large technology delivery program
Experience as a technology systems owner supporting a complex business function in front or back office
Experience in project and change delivery management, with full understanding of trade life cycle (Front, Middle and Back Office as well as Finance and Reporting)
871m, Chapter3/4, 305c tax regulation experience is a significant plus
Excellent communication and management skills
Proven track record of delivering projects successfully using Agile
Experience in developing project plans and delivery schedules across multiple participants and stakeholders
Experience building and maintaining complex multi-tier applications involving substantial data using Java, Python, Web or .Net user interface technologies and SQL
Hands on experience in designing and developing complex applications using Java, C++ or C#

Regional Services Delivery Program Manager Resume Examples & Samples

Works across regions/geographies and Worldwide (WW) teams to develop and/or implement new/enhanced services, tools, or programs and associated process improvement/automation to meet emerging customer/market needs and fuel profitable growth, e.g
ASM system enablement across APJ countries
DCC roll-out for key accounts
Develop & Implement new CARD enhancement to improvement/automate the E2E service operation reporting and management
Ongoing management & the implementation of new improvement projects for the APJ TCE L2 survey program
The monthly reporting & review of the TCV2Rev Dashboard by Country & by Top Accounts - Responsible for the MPS revenue and margin contribution towards meeting the APJ Countries and Key Accounts goals
MSS Service Portal supplies ordering initiatives
Other Business Tools support
BOE (BOSS replacement)
SDS/FM support
SP/RM/ARC/POF
Drive efficiency to improve efficiency and/or to lower cost with appropriate innovation of the Services Operation process and in tandem with global/regional standards
Coaches & mentors specialist Account Delivery Manager (ADM)

Service Delivery, Program Manager Resume Examples & Samples

Responsible for driving project deliverables in support of maximizing customer satisfaction and revenue recognition
Perform liaison activities with upper management and stakeholders
Communicate broad project information to a wide variety of individuals and groups at all levels of the customer’s and EarthLink’s organization
Develops plans and coordinates activities of projects to ensure that project goals are accomplished within the prescribed time frame and parameters
Develops extensive documentation, which include business requirements (Statement of Work), reporting and work order requests
Ensures that project requirements are identified, met and delivered to the appropriate areas
Manages established project plan, taking into consideration deadlines, resources, and timing when making changes and decisions when planning and organizing ongoing tasks and responsibilities
Held accountable for results of timely implementation, communication, and on-going support of assigned projects. Acts as a spokesperson for the project, including answering questions, disseminating information, handling inquiries, and managing all tasks associated with assigned projects within EarthLink’s provisioning databases
Interacts with management and cross-functional teams to develop, implement and provide regular updates for activities and initiatives involved in the project plan
Responsible for project lifecycle which includes conducting key milestone touch points, forecasting of revenue, developing business requirements, prioritization of change requests, end user communications and successful implementations
Manages all additions, changes and modifications to the project plan, to include scope, timeline and resource changes
Maps out existing and or current process flows and compares them to proposed process improvements, identifying areas of process improvement
Performs system and business analysis to effectively work with other business units to determine roadmap, timeline, activities schedules, budget, scope and priorities
Strong skills in evaluating metrics and data; strong ability to forecast revenue, prioritize tasks and meet deadlines independently
Ability to fully understand business issues and provide systematic solutions
Excellent project management skills including planning, issue resolution, relationship maintenance, etc
Demonstrated excellent verbal and written communication skills required
Strong detail orientation

Delivery Program Manager Resume Examples & Samples

Experience in working with projects with both agile and classic waterfall methods
Previous experience of financial systems or other data intensive systems
Fluent in English verbally and written
Excellent organizational, project-management and communication skills

Services Delivery Program Manager Resume Examples & Samples

Managing customer expectations fully and acting as the customer liaison
Managing a varied portfolio of current services and services opportunity assignments
Understanding win/win negotiation principles
Completing risk assessment for services opportunities meeting defined criteria (sizeable financial concerns, heavy use of subcontractors, implementation of new solutions, etc.)
Participating in services opportunity review sessions with account teams and senior management
Preparing detailed services proposals to satisfy customer requirements to identify potential implementation options and providing recommendations on implementation approaches
Documenting and escalating any performance issues and skills deficiencies of members of the project team to the appropriate management team
Addressing fiscal responsibility for the services opportunities, including planned budget and expense management
Understanding the role of the project manager on the delivery team
Understanding required skills of project team members with the implementation requirements and tasks, including partners and subcontractors if required, and verifies that team members know and understand their assignments
Leveraging methodologies, enablers and best practices to estimate and propose services delivery
Ensuring quality assurance and test plans are incorporated into services proposals
Developing a high-level project plan, adhering to deadlines and communicating weekly proposal status reports, issues, alerts, signoffs and closure to the team, management and the customer
Forecasting signed services revenue and resource requirements for proposed services engagements
Understanding established change management procedures should proposals or schedules need adjusted
Understanding project designs and specifications provide a reliable blue print for implementation
Building relationships with clients that characterize partnership, cooperation and trust
Providing leadership and drives customer success while overcoming barriers and satisfying staff, management and stakeholder commitments
Resolving any conflict between the proposal team and other organizational units in a satisfactory manner, including engaging management as necessary
Communicating proposal goals to those outside the opportunity and engages management or leadership in other units as needed to ensure customer success
Assuring overall customer satisfaction through clear communications and proposal status updates
Overseeing knowledge management activities of the proposal team using knowledge server or comparable tool

IT Service Delivery Program Manager Resume Examples & Samples

Serve as an escalation point for customer concerns if/when they arise. Identify appropriate resolution to achieve client satisfaction in a timely manner
Monitor and manage end-to-end delivery of the FIDS US projects and solutions
Ability to lead support teams to resolve major issues systematically, carry out root cause analysis and ensure that permanent resolutions take place
Enforce standard methodologies, processes and tools and ensure compliance to enterprise architecture and overall strategy. Raise technology standards gaps to Enterprise Architecture
Provide leadership and direction to direct reports
Evaluate and identify potential redundant applications, infrastructure and tools
Must make decisions and negotiate with customers and overcome obstacles
Manage multiple and diverse teams, including the EY ITS and business IT teams, to deliver the Program in alignment with customer needs with transparency to IT Services and customer stakeholders
Demonstrate, by example, in-depth knowledge of the EY competency principles and practices, including coaching, teaching and mentoring
Think strategically and identify opportunities for optimization
Leader and team player – sets example for sub-leads, project managers, business analysts and others to follow
Operate as an empowering leader, ensuring our highly motivated and high performing team members are visible, known by leadership and rewarded
Proven track record of delivering systems delivery programs on a global scale with in excess of 50,000 users
Proven track record of providing a ‘front office’ service
Ability to lead operational support teams
15+ years of project delivery and client relationship management in a technology environment
Strong customer orientation and able to manage customer expectations
Strong financial and people leadership skills. Proven track record in managing geographically dispersed, diverse teams of 20+ people including employees, contractors and 3rd party resources
15+ years in a corporate IT environment working with multiple disciplines to deliver projects in line with customer needs

Partner Acceleration Delivery Program Manager Resume Examples & Samples

Experience in coordinating inter-company, cross functional go to market planning and execution
Manage documentation, work-flow, and process for critical go to market operations
Develop project management workflow, best practices and documentation for an end-to-end program management process
Organize regular meetings to track progress on projects and help drive the go to market process
Work with various stakeholders to understand business requirements, goals and actionable outcomes
Manage projects, coordinate materials and assets, and communicate project plans and results for various projects
Enforce deadlines and problem solve in an efficient and professional manner
Development and coordination of program metrics
Excellent communication and influence skills
Strong team player with the ability to work independently with minimum supervision
Computer proficiency: Excel (pivot tables), Word, Power Point, some CRM (sf.com) applications
Knowledge of Cisco systems and processes a strong requirement
Bachelors level candidate or equivalent
Business, management and marketing focus
IT industry knowledge is a plus
Cisco knowledge is a plus

Systems Delivery Program Manager Resume Examples & Samples

8+ years of experience with developing and managing detailed project plans, project risks, and financials
8+ years of experience with providing system delivery program management support to a technical team of at least 20 personnel
5+ years of experience in working with and supporting DoD clients
Experience working across the system delivery life cycle (SDLC)
Experience with delivering in a CMMI Level 3 environment
Ability to conduct presentations professionally and persuasively
8+ years of experience with the DoD
MS degree in a Technical, Engineering or Analytical field, including CS, EE, or Operations Research

CRM Solution Delivery Program Manager Resume Examples & Samples

Experience is managing delivery of medium to large scale project in CRM type of applications
Experience is agile delivery is preferred
Experience in Salesforce platform is a plus

Senior Delivery Program Manager Resume Examples & Samples

At least 5 years experience in Project Management (PM)
At least 5 years experience in managing delivery of complex projects with a distributed team
At least 5 years experience in project management of services delivery projects
At least 3 years experience in client interaction
Readiness to travel 75% travel annually
At least 2 years experience in project management of complex software development projects

Medicare, Care Delivery, Program Manager Resume Examples & Samples

Lead small to midsize work streams of a large program
Plan own workload, prioritizing key tasks and ensuring the appropriate allocation of time and effort to achieve the required results
Break down the program elements into manageable and achievable tasks / activities and create a logical plan (e.g. work plan, storyboard) for an activity or program segment
Anticipate program scope changes and adjusts program plan and budget accordingly
Understand the contributing factors of business value for programs and KP
Learn from mistakes and do not repeat them; show interest in improving work
Proactively seek to understand interdependencies by asking questions that clarify complex or ambiguous issues
Proactively identify, address, and keep program leads abreast of potential scope or quality issues
Understand the program's strategic goals and how these goals fit with KP's overall success
Structure and execute basic financial, economic and market analysis analyses independently
Identify limitations of approach for analyzing or addressing a problem / situation
Accurately identify / recognize change barriers or change issues and escalate to appropriate leadership
Document and understand process flow for existing and 'to be" processes
Develop client and internal presentations while working with the client to clarify needs
Put forward ideas assertively and directly, providing data to support conclusions
Prioritize program work to meet member/customer needs
Understand how individual performance and attributes contribute to program success
Offer informal and formal feedback to improve performance
Contribute to staff orientation programs, providing new recruits with relevant information and informal induction training
Use internal and external knowledge resources to build skills
Identify and share relevant information from the "Community of Practice" for use on engagements
Minimum three (3) years of experience in program management

Data Center Delivery Program Manager Resume Examples & Samples

Facilitate the definition of the project scope, goals and deliverables
Ensuring that all projects are delivered on time, within scope and within budget
Lead the planning and implementation of project
Define project tasks and resource requirements
Develop full scale project plan
Manage project budget, change in project scope, schedule and costs
Develop CapEx & supporting documents for approval
Plan and schedule project timelines
Track project deliverables & milestones
Provide direction and support to the project team
Quality assurance
Constantly monitor and report on progress of the project to all stakeholders
Present report defining project progress, problems and solutions
Project evaluations and assessments of results
Coordinating internal resources and third party/vendors for flawless execution of projects
Serve as a liaison between business and technical aspects of project
Report and escalate to management as required
Aligns portfolio with strategic objectives
Oversee all phases of project from conception to execution including commissioning
Operational team engagement during project discussion and prior to commissioning
Identify, review or select vendors or consultants to meet project requirements
Preparing requests for proposal and conducting all necessary meetings to facilitate selection of the project services and products
Experience managing large, long range or multiple complex projects
At least 10 years experience with tools and techniques for planning, organizing, monitoring and controlling IT projects
At least 6 years in facilities and data center management experience
PMI Project Management Professional credential
Document management
Execution of plans, finding gaps and closing them
Driving a project from conception to delivery

SAP NS Service Delivery Program Manager Resume Examples & Samples

Maintain project documentation and updates to relevant knowledge management bases; analyze lessons learned and share with the organization’s project management community
10 – 12 years of SAP project management experience in large scale, high risk, or strategic projects
Strong SAP BASIS background and Knowledge of SAP Systems build
Demonstrated experience building and leading cross functional teams within a formalized methodology
Demonstrated expertise in creating and maintaining project deliverables such as, project charter, project management plan, status reports, project timesheets, communications plan, budget and schedule
SAP BASIS experience with ECC and Solution ManagerPM experience is
Demonstrated track record working with clients
Higher educational degree will commensurate with experience

Senior Delivery / Program Manager Resume Examples & Samples

Management: building organizations, identifying people for key roles, setting goals, dealing with all org. aspects (sales, delivery, HR, ops etc)
Customer focus: ability to establish communications and strong relationship with senior internal and external stakeholders, attracting new business
Ensure delivery within defined parameters : scope, quality, cost, timeline
Ensure close and constant monitoring of customer satisfaction
Perform staff risk management, performance reviews, regular personnel appraisals, evaluations
Drive implementation of key processes across teams (requirements and change management, acceptance criterion, continuous integration, delivery quality standards, fine tuning to agile approach)
Identifying infrastructure issues, other inefficiencies in the environment and drive solutions
Helps with final interviews and assist with new-hire activities
5-6 years' experience in directly managing medium to large development teams (100+ ) preferably in an outsourcing/off-shoring setup
Background in software development
Experience in working in investment banking area is highly desirable
Educational background in Computer Science will be a benefit
Excellent soft skills and English communication skills
Experience in hiring new team members
Experience in building successful management team etc

Delivery Program Manager Resume Examples & Samples

Bachelor degree required in Business, Technology, or Operations Management or similar field
Advanced degree or MBA preferred. PMP certification preferred or thorough knowledge and demonstrated execution of project management methodology including documentation
Ability to manage resources in a continuously changing environment with competing demands. Proven track record of successful project implementation with definable contributions to the business. Ability to drive and manage multiple projects simultaneously. Strong analytical, problem solving and project management skills. Strong communication skills, interpersonal skills, and the ability to influence actions/decisions of others
Experience with full lifecycle SAP, OTC, CRM or other business transformation program is a plus. Experience working with outsource delivery service providers is a strong plus. Experience working with Salesforce.com Service Cloud is a plus

Infrastructure Delivery Program Manager Resume Examples & Samples

5+ years of hands-on technical Project Management experience in the infrastructure space
Experience driving large scale complex infrastructure efforts
Strong sense of ownership & accountability
Proven ability to forge strong relationships with stakeholders at all levels
Excellent verbal, writing and presentation skills
Self-motivated with the ability to work with minimal supervision and hit the ground running
Proven ability to quickly earn the trust of sponsors and key stakeholders, mobilize and motivate project team, set direction and approach, resolve conflict, deliver tough messages with grace
Strong influencing and stakeholder management skills. Ability to influence others at a senior level to adopt new perspectives
Sound understanding of business and organizational strategies and processes
PMP and ITIL certifications a plus

Power Delivery Program Manager Resume Examples & Samples

BS Degree in Electrical, Civil or Mechanical Engineering
PE required, PMP in lieu of PE
15+ years project and program management experience in the lifecycle of substation and transmission projects is required
A strong technical background in either substation or transmission design is desired in addition to owner’s engineering experience
Candidate should have excellent client management skills, marketing, and business development skills in addition to contacts/relationships with power delivery clients
Previous experience managing staff, clients, contracts and hiring staff for an engineering consulting firm is desired
2-3 weeks of travel a month to the client site will be required

Delivery Program Manager Resume Examples & Samples

Large scale program delivery > 300 FTEs
Significant changes to business processes and/or design
Uncertainty in scope definition
Multiple significant dependencies
Changing priorities on an ongoing basis
Distributed; have ongoing environmental and internal change
Implemented through wave planning
Unable to be decomposed to elements with clearly defined boundaries
Multiple delivery vehicles with combination of agile and traditional methods
Mixture of new components and legacy involving complex integration
Team distributed across multiple locations globally
Reliant on technology components with low/untested maturity for the extent of requirements
Global or multiple market complexity
15+ year of experience for driving Complex System Integration programs with focus on custom and or front-end development
Extensive experience from leading the type of program described above
Experience from building up SI organizations including recruitment, skills development, etc
Have insight in and experiences from new approaches/ technologies such as agile, automation, cloud
Solution and sales support experience in the areas of C&SI
Sees the opportunity in building up of a new practice
Strong leadership qualities across IBM, client, partner companies, suppliers, geographies and cultures
Experience from large global organizations like IBM is beneficial
The person is ideally based in the Oresund/Malmö/Copenhagen area, and if not be prepared to work 4 days per week in the region

Delivery Program Manager Resume Examples & Samples

Work with EBS senior management team to influence the overall strategy and objectives for Quote to Cash business systems
Communicate the strategy to the project managers and ensure that individual project goals align with the strategy
As a premier advocate of Quote to Cash, work with multiple business constituencies, effectively manage their expectations and establish priorities for the overall portfolio
Co-ordinate with service providers to ensure capacity is available for the prioritised projects
Drive the completion of Quote to Cash projects within the established scope, while simultaneously planning for and managing future requirements in a dynamic environment
Accountable for successful delivery of the Quote to Cash portfolio with constituent projects managed by a team of outsourced project managers
Responsible for directing the project team; assumes ownership and responsibility for project delivery, project planning, work product, quality control and stakeholder management
Project Management - leads project planning sessions with team members to outline scope and approach. Typically works on multiple complex projects/issues at a time
Manage and govern all aspects of the project life cycle to facilitate the successful delivery, as well as the metrics for reporting to the executive team
Assure detailed project plans, including schedules, cost estimates, resource plans, communication plans, risk mitigation plans and issue resolution plans
Proactively identify, analyze and recommend delivery solutions to management that have broad business impact
Assemble cross ¬functional teams and assign individual responsibilities. Provide leadership, work direction, and feedback. Influence the work of others outside of direct authority to ensure project milestones and deliverables are met, and issues and risks are communicated
Extensive project/program management experience working in a large organization with cross¬ functional global teams. Ability to effectively influence, interact and collaborate with senior level management
Proven track record of successful project implementation with definable contributions to the business
Technical knowledge applicable to Marketing and eCommerce would be beneficial
Excellent English communication skill
Experience of directing Agile delivery projects
Extensive Salesforce or Customer Portal delivery experience
Experience working with outsourced delivery service providers is a strong plus
Experience of working with CPQ (Configure, Price, Quote) technologies

Complex Solution Delivery Program Manager Resume Examples & Samples

The Loyalty Solutions Complex Solution Delivery program is focused on development and delivery of ongoing complex solution programs of work deemed to be high priority for the business
Management of cross Asia Pacific resourcing requirements for Loyalty Solutions Complex Solution Delivery Program deployments, matrix managing in country project managers to deliver critical projects (Pipeline and Capacity Management across Region). Oversee Delivery Management as it relates to Complex delivery
Manage Project Managers around region – dotted line into this Program Manager role. Hard line to I&O market lead
Align associated capability and capacity into critical projects
Drive and improve project deliver capability and competency of in regional staff
Ensuring that operational business meets and exceeds operational effectiveness and financial objectives in line with global priorities
Develop associated Dashboards to manage the pipeline of complex opportunities and performance status of projects under management
Responsible for establishing the governance and rigor in project delivery including communications plan internally and externally
Project Management and communication updates of key initiatives being undertaken to improve the overall operational performance and delivery of services to clients
Coordination of project team activities and thought leadership as directed in relation to key initiative solutions and ideas and problem solving

Delivery Program Manager Resume Examples & Samples

Ensure adherence to Service Management Processes by the Operations Team
Work to mitigate the impact of service failures and improve quality Processes
Support the process owners and ensure process functionality and delivery
3-5 years of experience in a Service Delivery function, including solid experience of dealing with Customers, and internal teams
Detailed working knowledge of a very broad range of IT systems - Desktop Support, Field Technicians, and Supply Chain
Analytical and Problem-Solving skills
Extensive experience of Customer and supplier relationships, confidence and presence to deal with customers and suppliers both internal and customer facing Education
Proficient in Microsoft Office Suite – with focus on Excel creating writing formulas and creating pivot tables

Solution Delivery Program Manager Resume Examples & Samples

Owner of the EMD and Ticket Reissue product delivery. Monitors all aspects for the EMD (Electronic Miscellaneous Documents) and Ticket Reissue programs, including sourcing, budgeting, implementation, risk management and regulatory requirements
Establishes metrics for measuring key program deliverables. Identifies risks and develops risk mitigation plans for the programs
Leads a combined team of 20 direct reports from onshore and offshore. Acts as a coach for others on Agile development principles
Leads Agile development best practices such as: daily stand-ups, user story refining and sizing, sprint planning, sprint demos, sprint retrospectives
Contributes expertise to other Program Managers and Project Managers in cost management, operational budgets, schedules, metrics and staffing requirements
Develops/improves processes and direction; recommends and transfers knowledge to others
Advises ACT Delivery Leadership team and coaches/mentors colleagues within Travelport and potentially our clients
Interacts with and influences the other portfolio of products within Air Commerce Technologies
Devotes large amounts of time assisting and mentoring team members to promote successful delivery; interacts with Product groups to ensure proper alignment
Identify talent, foster potential and manage performance of others
Recognize and understand issues, problems, and opportunities and develop appropriate solutions to determine an effective course of action
Build relationships through trust and credibility to gain agreement and alignment on goals and strategy
Develop relationships and work effectively with people across the organization, regardless of location or background, to achieve business goals
Identify the needs of customers, both internal and external, making these the primary focus; and to develop and sustain productive customer relationships
Bachelors in information technology, computer science, application development, programming, or related degree and/or equivalent work experience
7+ years’ experience in Technical Management
3+ years in Agile Project Management environment
Experience working with and guiding global offshore teams
Demonstrates full understanding of Agile development best practices
Proven ability to successfully lead cross-functional and business programs
Proven ability to manage development in parallel with production support activities
Excellent written, verbal communication skills, and presence
Travel industry experience highly desirable, specifically in airline Passenger Solution Systems (PSS)
SME with Agile best practices, Scrum Master Certification, Agile Coach or PMP

Systems Delivery Program Manager, Lead Resume Examples & Samples

5+ years of experience as a software engineer or test engineer
1+ years of experience as a TTO lead, comprehending basic TTO management, including allocating resources, such as staffing, facilities, and budgets
Experience with tactical sales and collaborating with other Cyber account leaders and other account leaders to sell business that will provide highly technical opportunities for staff
Experience in conducting requirements analysis, resource allocation, project costing, deliverable tracking, schedule and financial data monitoring, and reporting
TS/SCI clearance with a polygraph
BA or BS degree in Computer Science
PMI-ACP Certification

Delivery Program Manager Enterprise Business Systems Resume Examples & Samples

Accountable for successful delivery of programs with constituent projects managed by a team of outsourced project managers
Manage and govern all aspects of Project life cycle to facilitate the successful delivery, as well as the metrics for reporting to the executive team. Assure detailed project plans, including schedules, cost estimates, resource plans, communication plans, risk mitigation plans and issue resolution plans
Proactively identify, analyze and recommend delivery solutions to management that have broad business impact. Establish detailed project plans and metrics, work plans, schedules, resource plans and status reports. Identity project risks/gaps and create risk mitigation plans
Personally manage new projects through early stages of project lifecycle until project managers assigned
Assemble cross functional teams and assign individual responsibilities. Provide leadership, work direction, and feedback. Influence the work of others outside of direct authority to ensure project milestones and deliverables are met, and issues and risks are communicated
Engage with external service providers to establish and manage commercial proposals and work orders
Communicate and report status to executives, global business partners and all other key stakeholders e.g., Status Reports, Executive Briefings, etc. Other duties/projects as required based on situational requirements and needs of the business
Indirectly responsible for the work output of other project team members. Collaborate with the resource managers who are directly managing those team members as needed. Lead cross functional and international integration teams
10+ years of project/program management experience working in a large organization with cross functional global teams
Ability to effectively influence, interact and collaborate with senior level management
Ability to manage resources in a continuously changing environment with competing demands
Ability to drive and manage multiple projects simultaneously
Strong analytical, problem solving and project management skills
Strong communication skills, interpersonal skills, and the ability to influence actions/decisions of others
Experience with full lifecycle SAP, OTC, CRM or other business transformation program is a plus
Experience working with outsource delivery service providers is a strong plus
Experience working with Salesforce.com Service Cloud is a plus

CRM Solution Delivery Program Manager Resume Examples & Samples

Experience is managing delivery of large scale projects in CRM type of applications
Experience leading functional teams on strategic P&C transformations
Proven track record leading and working as part of an Agile development team. Emphasis on producing results and moving projects forward by applying Agile principles
Demonstrated balance of business acumen and systems thinking. For example, candidate can take functional walkthroughs to a team of application architects and debate merit of one design vs. another, successfully bridging the two tracks
Ability and proven history working with cross functional/departmental teams on large, complex software systems with a strong understanding of the software development life cycle and project management concepts
Ability to resolve conflicts and ensure that the solution aligns with the business expectations and needs
An expert in detecting ambiguity – to be aware that nearly everything in business is ambiguous and that there are many sides to every problem and solution. Ability to remove ambiguity and provide clarity
Abstraction - Understand the “why and what” before the “how”. Ability to extract the essence of the business need even if business is providing their requirements in form of a solution
The Program Manager is accountable for program team and is responsible for their execution of the program deliverables
Be a trusted advisor – Ability to collaborate with business and IT peers. Being reliable and credible by consistently delivering high quality results. Challenge assumptions to develop business insights
Ability to mentor employees and act as an advisor in career growth