Program Delivery Manager Resume Samples

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K Rogahn

Kendrick

Rogahn

2447 Collins Forges

San Francisco

+1 (555) 822 7568

2447 Collins Forges

San Francisco

Phone

p +1 (555) 822 7568

Experience Experience

Boston, MA

Program Delivery Manager

Boston, MA

Lueilwitz-Orn

Boston, MA

Program Delivery Manager

Coordinate and manage Group-wide communications ensuring the overall project objectives are clear and visible to both colleagues and key stakeholders
Program transparency – deliver accurate and timely reporting for in-flight projects and programs
Ensure Human Resources policies and procedures are communicated and executed according to internal and consultant HR policies
Ensure project managers manage risk, project scope, and deliver according to the terms and conditions of our contracts
Facilitate internal communication and assembling solution delivery teams for new engagements
Promote and embed project management methodologies and governance frameworks in line with Global IS Project Management Standards
Stakeholder Management – manage stakeholder relationships and ensure strong communication plans, both within and externally to the group

Los Angeles, CA

Senior Program Delivery Manager

Los Angeles, CA

Leuschke-Green

Los Angeles, CA

Senior Program Delivery Manager

Champions continuous improvements in processes and development techniques applied by the delivery team and the entire development organization
Cultivates a team that recognizes the value of agile development and uses that recognition to continuously improve
Oversee Project Management and Governance functions
Communicating successes, progress risks, and critical issues to Director of CPS Operational Risk and Compliance Management (SBLRM)
Providing day to day project direction to program delivery team(s)
Manage the complex interaction of multiple contributors
Communicate to all stakeholders and Senior Management on a timely basis and in a clear, succinct manner

present

Dallas, TX

Program Delivery Manager, VP

Dallas, TX

Schoen Inc

present

Dallas, TX

Program Delivery Manager, VP

present

Work with business and IT management to scope out, plan, provide/conduct reviews, create technology portion of WBS, solution and delivery
Monitor and create metrics and trend reports related to developer efficiencies and insuring development processes and methodologies are optimized continuously
Work with Vendors to identify, onboard and manage vendor resources
We are committed to the training and development of our employees
We value workplace diversity
Technology status reporting to ISA management and EPMO, HO SYSD
Review all plans being made and provide feedback and clarity to technology team members

Education Education

Bachelor’s Degree in Integrity

DePaul University

Bachelor’s Degree in Integrity

Skills Skills

Ability to impact and influence with excellent interpersonal and communication skills
Strong, tested experience working within a global organization with a track record of being able to set priorities and respond to changes rapidly
Ability to maintain sound knowledge of HR trends and best practices
Strong analytical and problem solving skills
Ability to influence or gain acceptance from leadership
Ability to resolve a magnitude of diverse, complex and ambiguous issues
Experience in financial markets – FX, Fixed Income, Commodities, Equities, Risk desirable
Effectively able to manage change in a fast paced environment
Broad knowledge of HR practices, policies and related legislation
Strategic thinker who is able to grasp new concepts and effectively communicate

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15 Program Delivery Manager resume templates

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Pre-employment Screening Program Delivery Manager U.S Resume Examples & Samples

Well developed program development and implementation skills with advanced conceptual abilities
Effectively able to manage change in a fast paced environment Well developed prioritization, time management and multi-tasking skills
High degree of integrity in dealing with sensitive information
Analytical skills; can translate data and information into a meaningful story
Broad knowledge of HR practices, policies and related legislation
Strong program and client relationship management skills - ideally within an HR environment
Risk management: identifying and mitigating possible future adverse events

CCB Technology Controls Program Delivery Manager Resume Examples & Samples

Evaluates, designs, implements and supports information risk aspects of JPMIS products and solutions
Ensures that all layers of the platform and application environment integrate in a secure fashion
Conducts security risk assessments on JPMIS applications and infrastructure, both new and current, utilizing the appropriate security diagnostic tools. Identifies and assists the remediation of security deficiencies, issues and risks
Assist with the development and interpretation of JPMIS specific policies and procedures
Support the execution of JPMIS projects whether providing SME knowledge, analysis of solution design assistance
Participates in security audit and compliance efforts, risk analysis, vulnerability testing, and security reviews
Evaluates and recommends new and emerging security products and technologies
Assists with creating, updating and maintaining risk related forms, work instructions, checklists, and other related documents
Assist coordination and implementation of appropriate Information Security governance, metrics collection, and reporting capabilities
Provide consultancy for analysis and identification of broader systemic issues based on results of security metrics
Provide guidance on implementing information security objectives
Work with diverse IT and business teams to assist in the remediation identified issues in a risk prioritized, effective and efficient fashion
10+ years of experience with information security technologies, technology policy, risk metrics and analytics
Direct leadership experience in one or more of the specific technical areas of program delivery, metrics and analysis, risk policy and risk communications
Must have a strong Information risk background, including information privacy, data protection, regulatory frameworks, as well as risk and security architecture
Accomplishments in program leadership, policy/standards development, project management
Demonstrated track record of maintaining currency with technological trends and available security solutions in the marketplace
Strong interpersonal and communication skills, plus the ability to achieve goals through influence, collaboration, and cooperation
Demonstrated ability to work effectively with all levels of and organization from executives to technology specialists
Expertise in risk management approaches to assess and address security and other types of Information Technology-related risks
Integrity and high standards of personal and professional conduct
A bachelor’s degree or equivalent experience is required

Senior Program Delivery Manager Resume Examples & Samples

Purpose
Goals
Deliverables
Participants
And other critical features unique to the Event
Ensure CPS and US Bank business readiness of each program delivered, including quality assurance, testing, communication, training and integration with internal and external parties as required
Leading and motivating program delivery teams
Providing day to day project direction to program delivery team(s)
Manage program delivery to applicable time and budget parameters
Communicating successes, progress risks, and critical issues to Director of CPS Operational Risk and Compliance Management (SBLRM)
Oversee Project Management and Governance functions
10 or more years of experience in an applicable risk management environment
Applicable professional certifications
Considerable knowledge of applicable laws, regulations, financial services, and regulatory trends that impact their assigned line of business
Considerable understanding of the business line’s operations, products/services, systems, and associated risks/controls
Considerable knowledge of Risk/Compliance/Audit competencies
Strong process facilitation, project management, and analytical skills
Must possess business acumen and credibility to help business line(s) proactively identify and address changing workforce needs

Cib-cio-program Delivery Manager Resume Examples & Samples

Part of a global team responsible for implementing Data Warehouse solution for CIO
Work in a fast paced environment, collaborating with Front Office, Finance, Risk and Operations
5+ years of overall software development experience, preferably in financial domain
2+ years experience in converging trade booking platforms on a large scale across securities and derivatives
2+ years managing a mid-sized team of 15-20 people & understanding of the full budgeting process & managing forecast
Knowledge of SQL Server & / or other relational database management platforms
Knowledge of web-based & thick-client based technologies
Solid experience in data modeling and technology consolidations
Knowledge of ETL process
Knowledge for Microsoft Analysis Services & Reporting Services
Working knowledge of fixed income securities and derivatives – risk, pnl, trade booking and all tradeflow & middle office operations
Familiarity with various accounting concepts, such as AFS is beneficial

Executive Director Digital Authentication Program Delivery Manager Resume Examples & Samples

Translating the strategic plans for the development of these controls into a coherent roadmap for delivery
Managing and scheduling the product roadmap programmes, projects and tactical initiatives
Driving the delivery of these programmes and projects to quality, time and cost targets
Securing project management and delivery resources from within and outside the Digital Channels
Working with a variety of vendors in all phases of the relationship including
Bachelor's degree required, Master's/MBA degree preferred
Technology Awareness - understanding new technologies and how they may be leveraged for the product
Financials - ability to develop and communicate product development business cases using financial models

Cib-cio-program Delivery Manager Resume Examples & Samples

Part of a global team responsible for implementing Data Warehouse solution for CIO
Work in a fast paced environment, collaborating with Front Office, Finance, Risk and Operations
2+ years experience in Data Warehouse/dimensional modeling, preferably in Microsoft BI stack
Expert knowledge of SQL Server
Solid experience in Data Warehousing concepts & dimensional data modeling
Expert knowledge of dot-Net (C#), WCF, WPF
Knowledge of fixed income securities and derivatives – risk and pnl

Program Delivery Manager Resume Examples & Samples

Experience of vendor-relationship management
Demonstrates excellent technical awareness and understanding of the core technology in use, including bespoke applications in use and core systems management systems and tools
Demonstrates thorough understanding of business priorities and understands the business criticality of platforms and applications. Understanding of best practice in project delivery and service management, particularly in outsourcing situations
Proven ability to work in collaboration with external service vendors, building and developing effective service vendor relationships

Program Delivery Manager Resume Examples & Samples

Facilitate the identification, assessment and gathering of LOB needs related to COE program implementation plans and represent to COE Program Manager – partnering closely with HRBPs and other cross functional partners
Advocate for enterprise implementation consistency across plans, solutions and approaches where possible
Develop and design modified LOB-specific project plans, as required, while aligning to the approved Enterprise plan
Define and communicate clear implementation roles and responsibilities, key deliverables, dependencies and deadlines to all stakeholders
Accountable for delivering LOB specific program implementation plans – ensure objectives are met on time, with quality and on budget – partnering effectively with cross-functional partners (HRBPs, COEs, Finance, Aon Hewitt, etc),
Attend regular forums with HRBP and COE stakeholders to ensure successful program adoption, timelines and process are being followed, and deliverables are being met for accountable programs
Act as a Program Relationship Manager for HRBPS on LOB implementation questions, issues or escalations
Gather and integrate LOB inputs into program Post Implementation Reviews – to identify opportunities to strengthen future program implementation
Partner with key stakeholders to identify opportunities to streamline initiatives while strategically implementing program changes across Wealth businesses
Minimum 3-5 years work experience in Human Resources or experience in a Financial Services organization
Well developed relationship management skills to effectively manage relationships across many levels of the organization and across multiple Lines of Business
Well developed prioritization, time management and multi-tasking skills
Ability to maintain sound knowledge of HR trends and best practices
Advanced computer literacy (data base management concepts, Excel, Powerpoint, Internet research)

Senior VP-senior Program Delivery Manager Resume Examples & Samples

Implement Best In Class sponsored platforms, standards, and processes
Identify and resolve risks and issues which impact program delivery
Communicate to all stakeholders and Senior Management on a timely basis and in a clear, succinct manner
Employ program processes, procedures, methods, and standards for program delivery
Ensure compliance for consistency and standards with Standards, Platform, and Process Managers
Prior experience reporting to Senior Management (CFO,CTO, Business Head)
Excellent influencing, facilitation, and partnering skills
Proactive, ability to use own initiative and take lead to devise creative solutions
Should demonstrate a commitment to quality and strong attention to detail

Data Services Program Delivery Manager Resume Examples & Samples

Manage CTO Data Services and Citi’s EAP Program with the intent of developing the organization in the following functions
Implementation – Implementation of physical architecture and framework componentry for Data Acquisition, Meta data and catalogue management (MapHub), Data quality, Data Bridge and Data Shield, traditional and EAP clusters. Interact with technology leads related to functional analysis, design and project planning , implementation and configuration
Support Services - Establish modern mechanisms of providing end to end services to clients adopting Big Data. Collaborate with internal support services group to establish SIT/UAT and Production support for EAP and traditional environments
Governance – Manage operating model and ensure all teams are meeting objectives and goals and delivering best in class services to EAP and CTO Data services customers. Lead meetings with clients and key stakeholders to gather requirements, analyse, finalize and have formal sign-off from approvers for project approvals and funding. Manage team work slate to ensure timely delivery of artifacts on agreed timelines
Measurement – Track and monitor the performance and growth of the EAP and CTO Data services platforms. Report on key KPIs to stakeholders and customers
Communication – Provide status to business engagement managers, key stakeholders, and senior management presentation. Risk/issues reporting
Continuous Service Improvement – Drive innovation and process improvements for the organization, identify issues and look for improvements
Guidance – Identify and develop best practices and standard tools to be used across different teams. Lead, mentor, develop, recruit and retain talent
Training – Establish the training of the tools to sector teams who opt to adopt Global functions framework components in their dedicated EAP cluster and other CTO data services platforms
Ownership and end to end delivery of Global Functions as well as Sector projects ensuring all the support services within the organization are delivering with quality
Align goals from the top management and cascade it with the service level plans
Drive modern digital channels and processes with a technology driven mind set on innovation and process improvements

Program Delivery Manager Resume Examples & Samples

Bachelor's degree: Business, Finance, or Engineering is required. MBA strongly preferred
7+ years of experience in a leadership role
4+ years of experience in energy management, energy efficiency, or renewable energy
2+ years of sales or business development experience
Proven experience in helping other people turn their ideas into reality; work with multiple fluid team structures which requires trust and integrity
Experience in organizing and facilitating brainstorming workshops to bring new ideas to fruition
Well versed with Microsoft Office suite including Excel, Word, PowerPoint and Outlook along with Salesforce CRM experience and ability to leverage system to fullest capabilities
Is a catalyst for change and is receptive to new ideas/services and continually learning
Can engage clients strategically with and executive presence, can demonstrate value to the client
Ability to set and clearly articulate goals/priorities and exhibit a high level of energy and drive to achieve them. A perspective that encourages personal commitment and holds management and support staff accountable for achieving targets
Must have demonstrated ability to accurately analyze information, make strategic decisions and recommendations, and guide others’ decision making by identifying the anticipated benefits, consequences, and impacts of alternatives
Must have demonstrated people skills and be able to effectively lead, teach and manage a diverse workforce in a complex and challenging work environment while maintaining good workplace morale and performance

Program Delivery Manager Resume Examples & Samples

Prior experience with large scale Managed Services Accounts and Customized Telecommunication Services and program delivery required
Substantial project management experience with experience in consultative, Client facing program leadership role required
In-depth Service Delivery experience – preferably in IT Outsourcing, Managed WAN/LAN, Wireless, Security and Voice
Prior Business Management experience and P&L ownership highly desirable
8 plus years of progressive Telecommunication/IT management experience
Prior senior management experience required for large multi discipline teams
Prior Service Provider, Vendor Management, Operations and Client Services Experience
Prior, in-depth experience with voice and data strategic services, Solutions, Services and related operational delivery processes highly desirable

Senior Program Delivery Manager Resume Examples & Samples

Manages experienced technical program managers in delivery of world class solutions and services
Leads technical programs, projects and initiatives affecting area goals and objectives
Leads multiple cross-functional program teams; responsible for the full lifecycle of solution/services products
Monitors the execution, progress, and risks of project deliverables and overall program elements
Coordinates program meetings, communicates status, readiness, business issues, technical issues, resource requirements and their resolution across functional organizations and management
Ensures the delivery teams are practicing agile methodology and engineering best practices
Identifies and removes any impediments or obstacles that prevents program success
Reports schedule progress, team status and issues to senior management in a timely manner
Mentors and educates team members
Cultivates a team that recognizes the value of agile development and uses that recognition to continuously improve
Maintains an awareness of industry trends and business conditions
Fosters a culture of continuous improvement, creativity, and innovation
Coordinates and schedules the execution of deliverables across multiple teams
Champions continuous improvements in processes and development techniques applied by the delivery team and the entire development organization
Leadership Skills
Financial and analytical experience
Detailed product knowledge
Consultative skills

Program Delivery Manager Resume Examples & Samples

Possession of a Project Management Professional Certification (PMP)
Minimum of 8 years of Project or Program management experience
Experience in strategic planning, design and construction, and engineering
Knowledge of Project Management Reporting System (PRMS), Financial System (TRAINS, CAPS, CCIS), Transportation Executive Information System (TEIS)

Senior Program Delivery Manager Resume Examples & Samples

Drive the enterprise-wide Regulatory Reporting/Robotics Process Automation Initiative
Create work streams to drive the implementation of platforms, processes, and standards in a particular country/region/sector and continuously ensure their alignment to business and regulatory goals
Drive to a successful & timely completion of programs to achieve these goals
Manage the complex interaction of multiple contributors
At least 10 years’ experience in successfully managing complex technology or finance/risk re-engineering projects from conception through rollout and ongoing support; or, must have attained a lead role as Technology, Finance, Risk or PMO head
Previous project responsibility and success delivering software application solutions for finance, risk or technology projects with significant budgets
At least 5 years’ experience in program management using a structured methodology to successfully track, plan, monitor and report on concurrent, multiple financial services projects spanning broad geographies and organizations
Experienced in Technology delivery, Program management, Business strategy, large global delivery governance
Recruitment, Grooming, Talent Development experience
Prior experience with enterprise program management tools
Strong MS office skills including PowerPoint, Excel and MS Project
Balanced blend of analytical skills, problem solving, and strong decision making, time management, reporting and communication skills
Strong problem-solving, organizational and follow-up skills and the ability to multi-task effectively

VP-senior Program Delivery Manager Resume Examples & Samples

Drive the enterprise-wide Regulatory Reporting Initiative
Meet all timeline and financial objectives
Bachelor's Degree or equivalent experience in IT or Finance; MBA desired
At least 10 years experience in successfully managing complex technology or finance/risk re-engineering projects from conception through rollout and ongoing support; or, must have attained a lead role as Technology, Finance, Risk or PMO head
Previous project responsibility for finance, risk or technology projects with significant budgets
Strong external/internal vendor management skills
At least 5 years experience in program management using a structured methodology to successfully track, plan, monitor and report on concurrent, multiple financial services projects spanning broad geographies and organizations
Must have prior experience working across sectors and across borders
Balanced blend of analytical skills, problem solving, and strong reporting and communication skills

Program Delivery Manager, VP Resume Examples & Samples

Work with business and IT management to scope out, plan, provide/conduct reviews, create technology portion of WBS, solution and delivery
Review and ensure deliverables are within proper standards and time lines and meet business requirements (functional, non-functional, interface and reporting requirements)
Review all plans being made and provide feedback and clarity to technology team members
Ensure that there is alignment between longer term goals of customers and the capability, processes and performance of various teams is meeting it
Track inter-project dependencies, architecture and resources
Realign processes, plan recruitment, extend infrastructure to support the near and long term vision
Lead/Support staffing plans, hiring & on-boarding activities
Work with Vendors to identify, onboard and manage vendor resources
Identify, mitigate, and report technology/solution risks
Technology status reporting to ISA management and EPMO, HO SYSD
Responsible for all lead team members including the Technical Project Manager (TPL)
Architecture Reviews, Air Traffic Committee reviews
Collaborate & Communicate with HO Systems Division
Coordinate test cycles, dress rehearsals, DR testing as needed
Monitor and create metrics and trend reports related to developer efficiencies and insuring development processes and methodologies are optimized continuously
Bachelor’s degree with 15+ years of experience in performing the following
Deep Experience in leading large/complex data warehouse projects. Experience in leading global projects is a big plus
Full system development life cycle (SDLC) experience
Knowledge of Data Warehouse, Data Integration and Data Management is a must
General banking knowledge
At least 3 years of creating and managing complex project plans
Proven experience managing data-projects and teams using both traditional waterfall and agile (various) methodologies
Expert communication and facilitation skills
Familiarity and experience working with ETL tools like WhereScape and Informatica

Program Delivery Manager Resume Examples & Samples

Six or more years of relevant experience
IP Contact Center Experience with understanding of Genesys, CISCO, Aspect and NICE preferred
8 plus years of progressive Telecommunication/IT management experience strongly preferred

Program Delivery Manager Resume Examples & Samples

Excellent client management experience
Strong financial acumen and ability to manage to a budget
Positive and effective people management who leverages team strengths to exceed goals
Identify and develop leadership bench
Proven abilities in gap analysis
Proven skills at developing and implementing strategies
Process improvement/account design skills
Strong history of senior level client communications
Proven ability to identify opportunities to cross-sell or up-sell other products/services
Exceptional internal and external customer service skills
Diplomatic and tactful communication style
Business and results orientation with a passion for people
Successful candidate generation methods and processes using networks and internet recruiting
Strong persuasion and negotiation skills
Experience working with multiple recruiting related technologies (ATS, Sourcing software, etc.)

Virtual Program Delivery Manager Resume Examples & Samples

Proven success partnering with corporations to implement strategies, through metrics and trackable/measurable results
Influencer who builds strategic and rewarding partnerships
Strong analytical, organizational and assessment skills
Consultative approach to working with Clients
Strong proficiency in MS Office applications, including Word, Excel and PowerPoint
Ability to analyze data and present in a meaningful way to Client contacts including Executive Leadership, Program Champions, HR Leaders and Hiring Managers

Senior Program Delivery Manager E Commerce Resume Examples & Samples

Define and deliver e-commerce products, propositions and functionalities which are sufficiently flexible, scalable, simple and consistent enough to meet the needs of our RBB clietn base
Position HSBCnet for Business competitively as a leading provider of digital services
Cost reduction and Streamlining
Driving digital to replace paper or telephone; e-penetration targets; controlling RTB and CTB costs)
Service level and reliability
Risk Management/Regulatory compliance
Coordination of delivery of broader product proposition to RBB segment
A thorough understanding of the purpose, culture and fundamentals of the Global Change Delivery
Outstanding understanding of HSBC Group structures, processes and objectives
Very strong knowledge of the external environment – regulatory, political, competitors etc
Understanding of the delivery organizations within HSBC – global mindset, understanding of delivery partners etc
Proven ability to work across regions whilst maintaining a global perspective
Demonstration of commerciality with strong financial acumen
Proven ability to work with senior stakeholders and business sponsors
Evidence of ability to make key strategic decisions
Delivery of large scale complex programs at pace, developing high performing interchanging teams to support delivery at each stage
Strong people and team management experience
Proven implementation, change management and benefits realization experience

Virtual Program Delivery Manager Resume Examples & Samples

Directly oversee a team of MBS Delivery Professionals
Work with direct reports to develop strategy and solutions to improve overall recruiting activity and client satisfaction
Allocate workload and resources appropriately
Conduct Weekly one-on-ones with direct reports to assess progress as well as strategize on Client needs
Conduct quarterly and annual employment reviews based on scorecard performance measurements and MBS values expectations
Overall responsibility for forecasting, budgeting and managing to revenue and profitability targets
Identify areas to grow Client’s scope of services to include additional MBS and Manpower group of companies offerings
Maintain accountability for database integrity
Partner with Client’s recruiting leadership and operational hiring managers, mid to executive level
Serve as an ambassador for MBS and assigned Clients principles and respect the diversity of cultures
Analyze, develop, recommend and implement recruitment strategies
Work with the Client and MBS Team to develop recruiting metrics and benchmarks
Develop and provide weekly and monthly reporting to Clients
Understand business/organizational issues and challenges as they relate to staffing
Partner with Sales and Solutions Team to participate in sales pursuits which could include crafting RFP responses, assisting with solution design and participating in sales meeting at Client sites
Create relationships with community-based organizations and other centers of influence

Senior Technical Program / Delivery Manager Resume Examples & Samples

As a Technical Program/Delivery Manager responsible for driving the Technical team and the Product Owners in an Agile development process
Responsible for enacting Scrum values and practices
Has strong understanding of the overall software delivery lifecycle and activities
Promote and participate in the continuous improvement of structure, processes, tooling to enable the teams to deliver more value
Organize and facilitate standups, release and sprint planning, reviews, demos and retrospectives
Support efforts to code, design, and testing in a heterogeneous technology environment e.g. JavaScript MVC, HTML, CSS, Java/ J2EE
Identify opportunities for process and tool improvements and drive those from concept to implementation
Engineer a world-class platform with an eye towards rapid iteration and creative problem solving
Ensure quality and completeness of the product through unit, integration, and regression capabilities
Adheres to architecture standards, risk management and security policies
Facilitate Joint application design discussions and drive design decisions
Contribute and collaborate in creation and consumption of open, standards-based solutions, while working with existing J.P.Morgan technologies and infrastructure
BS or MS in Computer Science or related field
8+ years of experience in delivering technology solutions
5+ years in managing an application development team or software application design
Scrum Certification preferred
Strong customer focus, excellent problem solving and analytical skills
Understanding of object orientation and software design patterns
Understanding of (Java/J2EE or .Net, HTML5, CSS, JavaScript, Spring, AJAX, & JSON skills for implementing web technologies
Understanding in JQuery, NodeJS, AngularJS, extJS, SenchaTouch Framework, Promise, and other frameworks like

Program / Delivery Manager Resume Examples & Samples

Project managed large and complex project or portfolio of projects and led medium size project teams
Experience: Project/Program Management and delivery experience
Language: Fluency in English
Experience in RUP and Agile-based project management is a must
Experience in new teams building, understanding of the related challenges
Education in Computer Science or relevant
Candidate should have good understanding of the Teradata technology stack
Good interactive/customer service skills
Delivery based resource - Overtime and weekend work as required

SAP NS Program Delivery Manager for Saas-herndon Resume Examples & Samples

Manage high profile customer migrations projects from Hosted model to SaaS model
Provide governance for ITIL processes by developing internal KPIs and reporting through Jira ticketing system
Professionally articulate customer facing messages for RCAs
Provide feedback to senior level management regarding incidents, projects, and KPI metrics
Creation of reports to track Incident volume, downtime, RCAs, and change control
Track and support Service Delivery with high profile tasks and light projects
Development of internal processes to support the customer implementation delivery model
Provide governance for critical escalations from Customer Support
Develop and Implement Customer based KPI reporting
Bachelor’s degree in technical or business area, or equivalent experience
PMP or 5-10 years of PM experience with program governance
Change Management Expertise
SaaS Project Management Expertise
SuccessFactors customer migration or implementation experience preferred
Expert written and oral communication
Expert organizational and planning skills
Experience using a CRM – Jira preferred
Expert in MS products
Experience with Metrics and reporting in a operations environment

Program Delivery Manager Resume Examples & Samples

Project delivery – fully accountable for all aspects of the delivery chain and manages program performance throughout execution and identifies opportunities to optimize the execution
Improving project performance – Identifies and recommends opportunities for improving the delivery model by analyzing consistent themes in lessons learned information
Change and transformation – experience in planning and delivering organizational change project
Project Estimation and Planning – prepare and maintain overall plan for large, highly complex projects/programs, ensure program plans are kept up-to-date and adjusted with ongoing project activities and maintaining accurate project forecasts. Appropriately identifies when program/project is "off track" to project plans and takes immediate corrective actions, including adjusting plans to account for corrections. Leads project estimating sessions that span multiple departments and organizations
Stakeholder Management – manage stakeholder relationships and ensure strong communication plans, both within and externally to the group
Strong background in working with product and technology cross-functional team to plan and execute
Strong background in product and development lifecycles – across product definition, software development, production implementation and support operations
Experience in financial markets – FX, Fixed Income, Commodities, Equities, Risk desirable
Bachelor’s degree - preferably in a IT and or business related field
Strong background in product and or platform development
Superior program management and organizational skills
Proven record in building strong teams and managing others
Strong, tested experience working within a global organization with a track record of being able to set priorities and respond to changes rapidly
Strategic thinker who is able to grasp new concepts and effectively communicate
Experience working in a dynamic, fast-paced corporate environment with a global team
Ability to influence or gain acceptance from leadership
Positive attitude and high energy level with an ability to work collaboratively and build relationships at all levels within an organization

Program Delivery Manager Fleet Resume Examples & Samples

Supervise the development and delivery of assigned fleet projects in the program
Develop and monitor Fleet Maintenance agreed business plans and budgets
Encourage innovation and standard methodology in the scoping and provision of projects
Supervise and coach staff, leading work completed, building the skills required to develop internal expertise and ensuring that staff are adequately resourced to perform
Consistently deliver efficiency and set a platform for increased commerciality

Program Delivery Manager Resume Examples & Samples

Accountable for the major project deliverables, maintaining the overall project plans across multiple areas to ensure effective delivery within budget and to the agreed timescales, quality and benefits realization requirements
Effectively manage the development of business cases for major Projects, taking into account the needs of stakeholders, Cyber strategy, costs, benefits and delivery requirements
Negotiate high value deals with 3rd party suppliers for the provision of services and manage the relationship to agreed service level and cost
Provide coordinated management to multiple projects ensuring that the balance between delivery time, delivery cost, quality assurance and benefit yield are optimized
Proactively identify threats to project delivery and risks, escalating to Head of SSDA, CISO and Key stakeholders and instigate recovery action to assure project delivery
Promote and embed project management methodologies and governance frameworks in line with Global IS Project Management Standards
Lead and matrix manage assigned technical and business and 3rd party teams
Coordinate and manage Group-wide communications ensuring the overall project objectives are clear and visible to both colleagues and key stakeholders
Manage complex and/or large projects or delivering the components of major projects to time, cost, quality and benefits realization requirements
Consistently demonstrates the behavioral and project management competency levels required for the role
Excellent organization, communication, presentation, negotiation, influencing and stakeholder management skills
Strong awareness capability for multiple projects with financial and non-financial benefits
Project and operational risk management capability
Strong awareness of technology and cyber trends within the IT industry
Understanding of the significance of IT infrastructure and/or Application change in a diverse environment and familiarity with technology strategy and architectural concepts for technology direction
A track record of successfully delivering a range of complex, high profile IT projects. Proven track record of implementing & leading improvements in project life-cycle. Able to identify projects at risk and take appropriate action to recover, often working across divisional boundaries. Takes ownership for the resolution of highly complex issues and risks that have been escalated
Qualification (or equivalent experience) in management and/or formal project/program management qualification
Relevant industry certification (e.g. Managing Successful Programs, Prince 2)

Program Delivery Manager Resume Examples & Samples

Expertise in Project and Program Management responsible for the delivery capabilities of your global team which consists of project leads and managers and their successful delivery of the initiatives across the domain
On-site point of contact in London ensuring strong customer service engagement with our clients in London and Singapore including external teams
Lead and staff project managers based on budgets and resource plans
Manage the project and operating budget ($5m-$10m) including base-lining, forecasting, maintaining the financial model and providing assurance that projects are within spend
Communicate and collaborate across the team and business to drive deliveries, manage scope, schedule, budgets, risks and customer concerns
Promote innovative approaches and practices within your team with regards to planning, risk mitigation, and dealing with challenging situations
Improve capabilities, strategies and processes to increase our speed of delivery while retaining the highest quality and communicate these goals across your team
Align the investment spend and business cases with our strategy and vision
Promote and train your team to use the Agile or SCRUM methodology
Establish Governance at the program level which will include senior-level business leaders and assurance of Governance at the project level
Ownership of estimation and engagement in the annual budget process including working with the business on setting priorities that align with both the business strategy and the Credit Risk Strategic Roadmap
Monitors progress against agreed quality and performance criteria and develops opportunities for improvement
Promote collaboration and create a shared drive and purpose within the domain
Provide assurance that Support Transition is agreed and in place for DevOps and the Application Manager
Ensure proper estimation (top down/bottom up), planning and resourcing of projects
Monitors and reports on supplier performance, investigating, resolving or raising problems
Expertise in project management with accountability of budgets and resourcing in the financial or commodity trading industry
Experience delivering multiple challenging projects in parallel with geographically remote teams
Involvement and experience developing and planning the strategy and vision for a domain or delivery area
Experience creating business cases and obtaining funding and support for initiatives
Delivery experience using the Agile or SCRUM methodologies and tools
Project delivery experience with large-scale enterprise-wide IT environments containing multiple technologies, physical and logical environments
Quantitative, analytical, and problem solving skills with attention to detail
Experience working within a matrix organization
Strong communication and influencing capabilities to drive initiatives within your team, your clients, and across external teams at all levels of leadership
Effectively influences key decision makers and team members
Promotes a culture of innovation and develops innovative strategies or approaches
Professional accreditation of Project Management Professional or Prince2

Program Delivery Manager Resume Examples & Samples

Credit Risk functional domain knowledge
Experience and understanding of data warehouses and data warehouse concepts
Certification in Agile Delivery: Certified Scrum Master, Certified Scrum Professional or similar certification

Program / Delivery Manager Resume Examples & Samples

Project and Delivery management
Feasibility study of new opportunities within existing domain of projects
Pursuing new client engagements
Elaborations of new IT solutions as entrance to new business
Client Communication on deliverables - Estimates, Timelines, Quality, and managing client expectations
Team capacity management via balancing skillset and workload
People management in terms of morale and talent growth
Close interactions with internal stakeholders - Development neighbor teams, Analysts, Quality assurance engineers