Senior Delivery Manager Resume Samples

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T Watsica

Taylor

Watsica

3009 Altenwerth Union

Boston

+1 (555) 391 0560

3009 Altenwerth Union

Boston

Phone

p +1 (555) 391 0560

Experience Experience

Phoenix, AZ

Senior Delivery Manager

Phoenix, AZ

Wilderman-Johnson

Phoenix, AZ

Senior Delivery Manager

Senior delivery manager responsible for driving and managing projects & book of work (BoW) delivery across all elements of the development lifecycle for the India Flex team
Drive up the value of the delivery team by defining processes, standards and incorporating best practices to increase the effectiveness and efficiency of the India team
Undertake line management responsibilities for India team members within the delivery team; this involves people & performance management, financials and admin tasks
Responsible for the change management delivery and processes within the Payments identified platforms – more specifically PayPlus, PEP+, Swift Alliance, and internally developed platforms
Responsible for managing, developing and appraising the project team, ensuring teams are highly motivated & focused on delivery (including co-operation/co-ordination across teams on other related projects) while balancing colleagues career aspirations
Champion and drive further best practice governance and methods providing feedback to IT Transformation and IT Delivery on the Operating Model and Project Management Framework
Ensures that a robust business strategy/business case is developed in conjunction with the business and that the right level of business support and signoff is obtained. Ensures all elements of the solution comply with the standards and policies issued by Technology Planning throughout the life of the project

Philadelphia, PA

Senior Delivery Manager Digital

Philadelphia, PA

Cummerata, Wyman and Grimes

Philadelphia, PA

Senior Delivery Manager Digital

Lead a team of high performing delivery managers and grow them in their career paths
Maintain and execute proper communication with different stakeholder to ensure brand engagement and strong relationship
Monitor and report on portfolio status and on projects execution
Apply financial discipline in managing project budget, keeping costs under control at all times
Ensure quality control throughout the project lifecycle
Act as primary contact person for the assigned initiatives, relating to digital and ecommerce technology
Deliver assigned initiatives in digital and ecommerce for the brands in alignment with global and regional programs

present

Chicago, IL

Application Development Senior Delivery Manager

Chicago, IL

Nader-Wiza

present

Chicago, IL

Application Development Senior Delivery Manager

present

Ensure Service Management Office Pproject Mmanagement methodology (PMLC) is followed on all client engagements
Mentor, manage and develop project team members
Ensure Human Resources policies and procedures are communicated and executed according to internal and consultant HR policies
Explore additional business opportunities and drive future business through quality results
Ensure engagement methodology is followed by team from opportunity assessment to project closeout
Professional IT Services background
Management of commercial elements of the business operation, (internal costs, external suppliers) working with; Sales, Bid and Technical teams to identify and drive the best commercial delivery, and with Finance community and commercial manager to create and manage the finances within agreed tolerances, ensuring all parties are fully aware of costs (actual & forecast) including potential over and under spends. Ensure all contributing parties have considered in depth the most

Education Education

Bachelor’s Degree in Business

Texas A&M University

Bachelor’s Degree in Business

Skills Skills

Able to demonstrate strong risk management capability
Excellent on the craft and detail
Ability to be comfortable interacting with executive level clients
Prince 2 Qualification and knowledge of Agile methodologies a strong
Basic knowledge of databases and SQL
Strong understanding of one or more of the following methodologies - Agile / Waterfall / Scrum
Excellent communication and influencing skills across at all levels within the organisation
Ability to maintain positive working relationship with client
Ability to delegate project tasks to qualified subordinates as appropriate
Ability to manage multiple projects, activities, and problem areas

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15 Senior Delivery Manager resume templates

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Senior Delivery Manager Resume Examples & Samples

5 + years commercial experience in programme/project management in a BI environment
7 + years commercial experience of hands-on design and implementation of business solutions that include data design/modelling, ETL technologies and reporting/BI technologies, for multi-terabyte data warehouse solutions
Track record of delivery of projects in mission critical environments
Exposure to multiple, diverse business systems, technologies and processing environments
Able to demonstrate strong risk management capability
Strong understanding of one or more of the following methodologies - Agile / Waterfall / Scrum
Excellent communication and influencing skills across at all levels within the organisation
Awareness of Big Data Solutions and Data Analytics

Senior Delivery Manager Retail Lending Solutions Resume Examples & Samples

Independently resolve highly complex, multi-faceted problems, which are often unstructured and without precedent to meet the business needs in the best interest of the end customers and bank staff
Provide business support to all units within the scope of accountability
Continually acquire and enhance knowledge of both the Bank’s and the Division's business strategies and policies, risk management practices and methodologies, product offerings, financial markets, financial instruments, regulatory requirements, Back Office processes, and rapidly changing technology to be able to provide effective business solutions, services and support to the end customer, user and business lines
Proactively identify key project issues with the potential to impact project objectives and lead the team in developing creative/alternative solutions to mitigate the risk and satisfactorily address the issues in a timely and cost-effective manner
Negotiation and management of contractual obligations and relationships with third parties/vendors
Ongoing communication of project status, completing the monthly Project Status Reports and escalating issues to the Business as requested
Ensure the documentation and archiving of project activities, deliverables, tools and finders for use in future projects
Advanced knowledge of Bank Accounting / control practices involving payment cards / networks
Operational or systems knowledge of card payment products and network strongly preferred
Strong management skills and proven ability to successfully to evaluate options and alternatives
Develop recommendations on delivering and implementing initiatives
Results focused to identify and take action on any issues, processes in a timely matter
Excellent communication skills, with strong negotiation and strategic influencing skills
Strong leadership skills. Experience in demonstrating success leading a team and achieving results
Good understanding and awareness of strategic and tactical business planning and executional issues/processes

Senior Delivery Manager Enterprise Solutions Resume Examples & Samples

Lead a team to determine organizational and financial feasibility of the project, including the completion of the business case as appropriate, as well as clean articulation of business outcomes
Definition of the solution: This includes ensuring at the project outset
Balanced consideration of business, technical and application architectural standards and emerging solutions
Articulation of the key risks and risk-mitigation plan to ensure that the project is delivered with quality, on time and on budget
Management of the delivery process, leading the development of a consolidated project plan with incorporates all business, technology and operational aspects of the project. Development of the project critical path such that priorities can be set and adjusted with awareness of the potential impact on quality, cost or timeliness
Negotiation and management of contractual obligations with third parties
The position requires expert team building skills to create and sustain highly motivated groups with diverse and multifunctional reporting units, including external parties that are most often not within the incumbent’s direct supervision. This includes maintaining the momentum of the project or program against the background of changing and occasionally conflicting priorities
Ongoing communication of project status, completing the monthly Project Status Reports and escalating issues to the Business Sponsor, IT&S Sponsor, the Head, PMO or EVP, IT&S as required. Ensure the documentation and archiving of project activities, deliverables, tools and finders for use in future projects
In the context of managing programs, the position requires
Identification and management of dependencies between individual projects in the program
Sufficient understanding of the business environment in order to assess the impacts on multiple businesses and/or geographies, and establish project sequence and priority accordingly
Strategic Thinking
Developing and Coaching Talent
Applying lean, agile and waterfall methodologies
Business process architecture management
Business prototyping tools

Senior Delivery Manager Resume Examples & Samples

Be a good team player and mentor offshore team as regards to best practices
SQL/PL SQL (Oracle experience preferred)
UNIX and Shell Scripting
Excellent interpersonal and communication skills
Fluent English written and verbal language skills
BS Engineering

Senior Delivery Manager Debit Chip\emv Payments Intl Banking Retail Resume Examples & Samples

In Business requirements
Prepare and review documentation for Business, Operations and Technical requirements of EMV migration, including strategies, design requirements, testing and implementation of EMV. Ensuring that these strategies and documentation falls within EMV standards and Bank policies as well as providing a satisfactory business solution
Provide EMV technical support to the Chip Project team and stakeholders. Provide direction and support for the application of the technical specifications of EMV in all areas of the project methodology
Ensure EMV technical mandates and specifications of the payment schemes (Visa and MasterCard) are applied to the business decisions and requirements of the EMV migration
Research and provide solutions with respect to design and implementation of EMV technology solutions and strategies, including planning for further EMV initiatives, using new technology while remaining within the confines of Bank standards
Lead initiatives and changes request
The solution must be formally documented and costed as the General Design Document and internally represented on the project management tool (i.e. Microsoft Project). Definition of development activities at sufficient detail levels (not to exceed 10 work day increments and not to detail less than 4 hours)
Identify and confirm project leads from all required stakeholders and IT&S groups to ensure responsibilities and deliverables are understood by each
Define project governance; identify senior stakeholders & sponsors to form a steering committee (should it be necessary). Work with Project Sponsor to prepare appropriate information for dissemination to the Steering Committee
Work with Project Sponsor to establish the scope of the project. Ensure Project Change Notifications are raised where necessary and approved. If the scope changes identify impacts to the Sponsor and/or Steering Committee
Hold meetings and work sessions as necessary to ensure that project management deliverables are met i.e. project planning, risk management, issue management, status meetings
Provide support to Client including business case preparation and developing creative/alternative approaches to problem resolution. The focus is to be kept on overall business solutions, not on specific packages or technologies
Ongoing communication of project status, completing the monthly Project Status Reports and escalating issues to the Management and Executive Steering Committees as required
Implementation support
Support the development of testing approach and liaise with test teams
Evaluate testing tools as required
Ensures issues are identified, tracked, reported on and resolved in a timely manner
Works with key personnel to identify required changes
Communicates required changes to development team
Support communication/marketing team liaison to produce a common message and collateral development
Prepare customer channels as Call Center, Branches, Card Center, etc. to support chip conversion with a minimum impact to the customer
Develop effective relationships with
Credit and Debit Card issuing Products
Country Heads and Staff in the countries
IT, Operations and Shared Services
Marketing, Sales and Services
Retail Risk, Legal and Compliance
Third parties vendors and associations (Visa, MasterCard, others)
Minimum 5+ years’ experience in a senior financial services business analyst/process changes/project management related work experience functioning in a senior role
Knowledge/exposure to EMV
Strong understanding of Payments industry short and long term strategic direction
Strong understanding of Retail products/programs/services, processes, 3rd party vendors, policies, regulatory requirements and internal compliance requirements; financial services industry including industry trends and practices, issues, competitor practice
Bachelor’s degree in business or technology. MBA or PMP considered an asset
Experience using formal business analysis tools and techniques
Fluent written and spoken language skills in English are necessary, Spanish is an asset
Exceptional financial, quantitative, analytical and presentation skills are necessary
Self-starter – the incumbent must be able to lead workshops and help formulate requirements, options and solutions with an ability to get things done through others; able to identify proactive, innovative solutions to meet the changing needs of the business
Strong analytical and problem solving mindset
Customer Focus – understand customer perspective when developing requirements and ensuring fit for purpose customer friendly solution are designed
Strong communication skills are required to draw out requirements and to challenge where appropriate (i.e. for scope creep etc.) and to establish bond with key stakeholders
A high degree of self-assurance/initiative and business sense is required to perform responsibilities independently or collaboratively in a team environment as required

Senior Delivery Manager Process & Business Architecture Resume Examples & Samples

Lead the deployment and evolution of the end to end business process repository by ensuring solution improved operational efficiency and reducing operating risk and deliver quality service
Lead and develop business architecture roadmaps by playing an active role in understanding industry trends and models, and providing leadership to the overall team pertaining to process and business architecture
Lead and manage the day to day delivery of the End to End Process Centre of Excellence ensuring effective governance is being maintained and is aligned with the bank’s strategic goals
Lead the team to determine organizational and financial feasibility of the project, including the completion of the business case as appropriate, as well as clean articulation of business outcomes
Definition of the project solution by ensuring a balanced consideration of business, technical and application architectural standards and emerging solutions, the articulation of the key project risks and risk-mitigation plan to ensure that the project is delivered with quality, on time and on budget, and the management of the delivery process, leading the development of a consolidated project plan which incorporates all business, technology and operational aspects of the project
Ongoing communication of project status, completing the monthly Project Status Reports and escalating issues to the Business Sponsor, Departmental Head, PMO or EVP as required; ensuring the documentation and archiving of project activities, deliverables, tools and finders for use in future projects
The successful candidate will be responsible for managing multiple programs requiring the identification and management of dependencies between individual projects within the program; identification and management of the overall critical path; sufficient understanding of the business environment in order to assess the impacts on multiple businesses and/or geographies, and establish project sequence and priority accordingly; and understanding the technical environment in order to assess operational risk associated with various solution and implementation options
5-10 years of experience in the financial services industry, managing large complex enterprise projects, with significant business and process architecture experience
Extensive and demonstrated competencies in process and business architecture solutions related to the financial industry coupled with a thorough knowledge of the Bank’s formal and informal organization structure
Strong business acumen in order to achieve the best balance between technology and process improvement to meet business objectives
Excellent project management skills with the ability to successfully manage multiple projects of varying complexity and sophistication concurrently
Expert facilitation and interviewing skills are required to ensure that creative solutions are developed to resolve complex problem situations
Exceptional communication, presentation, and negotiation skills with the ability to effectively communicate and influence different management levels and stakeholders
Working experience with various methodologies (Waterfall, Agile, Lean, Six Sigma) is a nice to have
Experience with Enterprise Architecture frameworks such as TOGAF or Zachman is highly desirable

Senior Delivery Manager Specialist Application Management Services Resume Examples & Samples

Operationalize the key strategic initiative of reducing costs and optimizing the efficiency of IT services and delivery enabling the reinvestment of resources in to Scotiabank’s digital transformation
Responsible for the oversight and implementation of managed services programs/projects globally for IT&S
Contributing information and recommendations to strategic plans while taking in to account customer priorities, internal resources and customer schedules to effectively rollout the managed services program/project
Work with key stakeholders to increase the use of managed services
Centre of Excellence for IT sourcing - work with IT Business to identify additional opportunities to benefit from managed services relationship required to drive cost savings and efficiencies
Manage sourcing model for optimum service delivery, quality and cost
Work with the Enterprise Technology Management Office (ETMO) and/or Strategic Sourcing to identify potential opportunities to improve service to the Bank by leveraging IT sourcing relationships
Develop strategic partnership and agreement with a provider of IT managed services providing value to Scotiabank
Manage the Supplier or partner relationship; master contract negotiation; Supplier service level management; contractual compliance and Supplier termination or renewal. These may be global/enterprise or country-based agreements
Ensure business process interactions between the Bank and the service provider is effective and efficient
Manage contract governance and the corresponding service level attainment for services received from a strategic IT partner
Implement Governance framework and establish cost-effective and efficient management of the Supplier relationship in various geographies
Ensure consistent delivery of highly available and high quality services for Scotiabank through the creation, monitoring and enforcement of Service Level Agreements and contractual performance objectives
Ensure Scotiabank receives technology services contracted for in a timely, cost effective, quality manner
Monitoring and ensuring the delivery of value add services provided by the Supplier
Defining RACI matrix among various stakeholders to ensure fulfillment of roles and responsibilities
Oversee the Supplier relationship in the context of compliance requirements
Manage risk of the relationship with the vendor, conduct on-going due diligence to comply with regulatory requirements
Ensure alignment with the bank's Outsourcing and Other Arrangements Risk Management program and policies
Maintain a general knowledge of business controls, marketplace pricing and sourcing strategies
Positively influence IT&S operations for proper considerations of business controls and standards
Provide consultation to Executives relative to Supplier proposals, prospective deals or existing contracts
Must have working knowledge in global sourcing/supplier management,
Must have at least 5-years of hands-on working experience in IT Software, Hardware and Telecommunications infrastructure in the financial services industry
Must have working knowledge of emerging technologies
Must possess excellent project management skills, and a strong understanding of technical infrastructure architectures
Demonstrated in-depth knowledge of IT Sourcing Processes
Ability to identify and communicate operational risk concerns across the IT organization
Must have excellent skills in client/vendor relationships, general business and contract management
Demonstrated experience leading change and making an impact on cross-functional groups, through influence and strong relationships
Proficient in sourcing and managing application management services
Effective execution skills to ensure the successful delivery/implementation of the change management strategy
A high degree of flexibility to adapt to a wide variety of tasks and functions
Strong project management skills and experience
Confident presentation and facilitation skills and strong interpersonal and leadership skills to facilitate working with senior management at all levels
Robust organizational skills with the ability to work in a fast-paced environment and manage multiple deadlines and priorities
Able to develop and maintain financial plans/budgets and perform financial analysis in order to establish the viability of solutions
Results oriented, and capable of working independently and taking initiative where required

VP-senior Delivery Manager Resume Examples & Samples

Ensures Barclays governance is followed for all directs
Actively identifies development needs with the individual and provides support for ensuring their development plan is met
Must be able to demonstrate extensive stakeholder management, communication and presentation skills, with strong and influential personal credibility
Knowledge and demonstrable practical understanding of delivering change pipelines into ITIL based organizations
Extensive understanding of the delivery cycle and relevant methodologies
Demonstrable experience in leading innovation – tireless in seeking new approaches and techniques via internal and external research into methods and best practices within the Credit Risk Technology space
Global Team player
Ability to work with multiple stakeholders
Systems/Platforms team management experience ideally within the banking sector
Ability to manage and deliver Platforms scope in a business that is undergoing a high degree of organisational and strategic change

Senior Delivery Manager Resume Examples & Samples

Expected to define project governance, identify senior stakeholders & sponsors, and work with Project Sponsor to prepare appropriate information for dissemination to the Steering Committee
Manage project local and remote participants and relationships ensuring project teams are cohesive and operating to common objectives and priorities
Work with Project Sponsor to establish the scope of the project and then managed to the established scope
Expected to ensure that project management deliverables are met (i.e., project planning, risk management, issue management, status meetings in accordance to BNS Project Management Standards)
Must be prepared to defend his/her views with these interested stakeholders (Committees, Operational Owner, SVP, EVP, and/or Business Client), backing opinions with sound data and business acumen
Must possess strong problem-solving and analytical skills to rapidly assess problem situations and creatively develop alternate solutions and approaches necessary to resolve high-level, complex problems. The individual is expected to bring solutions to the table and support an “information technology” part of all business plans
Superior oral and written communication skills and proven ability to: make presentations to varied groups; deal with all levels of line management up to the Executive Vice-President (individually or in committee); chairing meetings involving diverse Bank organizations and management levels; and dealing with vendors/consultants without exceeding authority
A very high level of autonomy is required, with the Project Delivery Manager Specialist required to exercise judgment to balance the necessity of timely responses to pressing issues and opportunities with the requirement to bridge the interests of various stakeholders. Direction is often received only at the most conceptual or abstract level
Expert team building skills required to create and sustain highly motivated groups within diverse and multi-functional reporting units that are not within your direct supervision
Must have expert knowledge of project management tools (e.g., MS Project/Powerpoint/Excel/Sharepoint) and methodologies (e.g., PMBOK)
Must be experienced in the project management of complex technology projects
Banking knowledge, as well as knowledge on Customer/Product Origination Processes for Retail/Commercial products and Systems is needed

Senior Delivery Manager Resume Examples & Samples

Senior delivery manager responsible for driving and managing projects & book of work (BoW) delivery across all elements of the development lifecycle for the India Flex team
Take ownership of the India team's deliverables and ensure that the team produces high quality software to time & budget
Planning and manage the BoW, including day to day prioritization of tasks; involved in resource planning and forecasts (including vendor resources)
Work in close partnership with the delivery manager based in Poland to deliver the BoW from Bangalore
Drive up the value of the delivery team by defining processes, standards and incorporating best practices to increase the effectiveness and efficiency of the India team
Be responsible for vendor management with a focus on operational excellence
Undertake line management responsibilities for India team members within the delivery team; this involves people & performance management, financials and admin tasks
Ensure the delivery team provides timely L3 support and production issue resolutions with focus on production support, performance & stability, supervisory controls
Owns the L3 support functional globally

Senior Delivery Manager Resume Examples & Samples

Lead Performance of People
Manage Contract Financial Performance
Manage Contract Scope and Commitments
Manage Application Support Role and Teams
Understanding of Energy & Utilities Industry

Senior Delivery Manager Resume Examples & Samples

15+ years of overall experience with an emphasis on architecture design and technology delivery
Broad Information Technology experience, including understanding of development tools, processes and best practices of application delivery and project execution
Experience leading Agile development teams
Experience with Financial Services Industry is required, preferably Risk Management
Proven ability to manage matrix resources in a global organization
Proven ability to communicate with all levels, influence change, and solve problems/remove obstacles in a timely manner
Proven track record of attracting top talent, people management and talent development
Strong inter-personal skills to inspire/motivate the team and instil confidence and trust within the technology and business teams
Ability to work in a fast paced, rapidly changing environment
Bachelor's Degree or equivalent in Computing Science / Software Engineering or related (Maths/Statistics, Science considered)
Application development experience with JAVA/J2EE technology/Scala/Python
Working experience in Relational databases like Oracle, Sybase, SQL Server
Exposure to Non SQL and Big Data technologies – Mongo DB, Hadoop
Data modelling, data warehousing and data distribution skills
Distributed systems & Micro-Services architecture experience

Senior Delivery Manager Resume Examples & Samples

Work closely with teams around the business to drive and develop fully considered briefs for Creatives to work to
Establish and drive positive ways of working between CID and other teams around the business
Managing creative resource for responsible projects and working with CSD to ensure workflow in studio is accounted for
End-to-end management of responsible projects
Forward planning for future seasons
Planning for live projects and multiple workflows
Mapping out creative resource
Working with CSD to clarify SMC approvals
Keep stakeholders updated
Foresee and remove project roadblocks
Manage external partners- content production, collateral production
Deliver on brief, on time and on budget
Project areas responsible
Adidas
Fragrance/ Beauty licensee
Ready To Wear- Womens & Mens
New Areas: where a project is being initiated for the first time, the SDM will be expected to run the project in order to set the process
Manage team of junior delivery managers/ project managers
Previous experience at senior project management level
Team player with the ability to work under own initiative
Creative, innovative and willing to contribute ideas and professional opinion
Creative thinker with ability to push ideas
Solutions and deadline driven
Excellent on the craft and detail
Ability to work on multiple projects at any given time
Open minded

Senior Delivery Manager Resume Examples & Samples

10 + years financial services experience managing multifaceted projects and multiple clients
Strong knowledge of brokerage operations
Previous experience working with Pershing is highly desirable
Previous benefits administration and client consulting experience preferred

Senior Delivery Manager Resume Examples & Samples

5-10 years experience delivering software / web products in an agile/lean environment as an agile coach, scrum master, or equivalent agile role
Proven program / project and delivery experience in a professional environment, including ownership or delivery of a sizable product or product component
Experience communicating to all levels within an organization, including Senior Leaders. Can effectively communicate with both technical and non-technical team members and stakeholders
Drive change in the company organization and process
Proven results from leading organizational change or team building
Advanced presentation, facilitator skills
Has coached / worked with multiple teams simultaneously
Knowledgeable about Kanban / Scrumban proaches
Experience with agile portfolio / program management techniques

Senior Delivery Manager Resume Examples & Samples

ultimately seeking someone that has strong exp as a project manager that has worked for consulting firms that have strong exp managing software implementation projects*
The Solutions Delivery Manager is responsible for ensuring quality delivery outcomes and excellence to our customers
Responsible for all aspects of talent management; including mentoring, coaching and improving delivery capabilities by executing training strategies and developing career plans to broaden their experience
Proactive monitoring of supply and demand to adjust resourcing needs to achieve revenue and operating income targets
Onboarding and oversight of 3rd party contractors
Responsible for delivery readiness
Direct Management of Implementation teams (3-5 years)
Client Management experience (3-5 years)
Software services experience (3-5 years)
Experience and/or understanding of the financial aspects of running a consulting center; enabling delivery readiness, problem solving and root cause analysis
Ability to establish relationships in global matrixed environment
SaaS Implementation Experience/Knowledge
Operations mindset and focus
Experience in Higher Education specific to Admissions and Recruitment
Experience with overall ERP Implementation

Senior Delivery Manager Resume Examples & Samples

Work with the IT Functional Lead (ITFL) team and project managers in reviewing scope and creating a development plan
Identify the staffing needs to execute the projects and work with the resource managers in onboarding the appropriate resources
Coordinate with teams in TSS and other groups like Infrastructure & Operations, Support, CRM when the project involves technologies outside the scope of the BI and Data Management team
Overall 12 years of relevant experience, with at least 7 as an Application Architect or Technical Manager of large enterprise systems
Ability to communicate well with both business owners and technical staffs, at the appropriate level for both
Experience in Commercial data includes Marketing Interactions, Managed Markets, Sales Activity and Incentive Compensation
Experience working with offshore delivery teams a plus

Senior Delivery Manager / Business Analyst Resume Examples & Samples

Proficient know-how of airline processes; ideally in finance
Solid analytical grasp of business processes and change management
Experienced in conducting IT and organizational projects
Excellent written and verbal communication skills; ability to lead and direct multiple projects simultaneously
Experienced and productive remote worker with a proactive attitude to communication

Senior Delivery Manager Infrastructure Portfolio Resume Examples & Samples

1) Manage a team of project managers, project control officers and contractors often to at least 25 individuals
2) Manage a portfolio of programs each consisting of multiple projects through direct and indirect staff. Specifically at the portfolio level, the position requires: Identification and management of dependencies between individual projects in the program. Identification and management of the overall critical path. Sufficient understanding of the business environment in order to assess the impacts on multiple businesses and/or geographies, and establish project sequence and priority accordingly. Understanding the technical environment in order to assess operational risk associated with various solution and implementation options
3) Clear articulation of business strategy and desired outcomes as well as assessment of organizational and financial feasibility of projects. This includes the articulation of business cases, including scope, objectives, benefits, costs, etc. as well as desired business outcomes, metrics to confirm success of those outcomes and identification of key assumptions, risks, necessary prerequisites, required supporting actions and intermediary outcomes. This effort continues through the project life cycle via the creation of other project management artifacts, such as the charter, scope and requirements documents, project plan, etc. Determination of organizational and financial feasibility of the project, including the completion of the business case as appropriate
4) Management of scope by ensuring the articulation of solutions from business, IT, and operational perspectives in a way that aligns with the business case and is explicitly agreed by all stakeholders and reflected in scope documents, roles and responsibilities documents, the project plan, change management process, and other project artifacts
5) Ensure that projects are delivered within budget and that any deviations are reported on a proactive basis. Ensure accuracy of project financials and NPV sheets during the business case formulation stage. Upon approval, oversee set up of the budget in the book of record (SmartStream), track project spending, maintain project forecast and ensure that project accounting activities are complete, accurate an timely
6) Work with all stakeholders from a variety of functional areas as required to prepare consolidated project plans that sequences all necessary work packages and tasks into a proper chronology with start/stop dates that are feasible and track-able. Ensure that this plan meets business and operational needs and track progress relative to the plan as the project moves forward. Ensure that deviations from plans are proactively identified and work with team member to resolve issues that may impede progress and impact expected milestone dates. Escalate issues to Sr. management, as needed ensuring formal risk acceptance as required
7) Ensure that appropriate program and project governance structures are established, including identification of Senior Level sponsors, creation and chairing of Steering Committees and other required forums and structures
8) Ensure that the Scotiabank Project Delivery Framework is followed and any deviations are rationalized to the Sponsors and agreed to be acceptable risk
9) Co-management of vendors and third parties, where applicable, by ensuring their role is understood, via the charter, and that their tasks and dependencies are reflected in project plans
10) Motivating project teams and maintaining the momentum of projects against the background of changing and/or conflicting priorities
11) Ensure accurate, effective and ongoing communication of program/project status, completion of monthly project status reports and escalating issues to the stakeholders, Sponsor(s), and senior management including the Director TPO, VP, SVP and EVP level, as required

EUC Senior Delivery Manager Crefm Resume Examples & Samples

Manage the CREFM contract at a territory level and oversee that all the required services are being delivered to specification (security, engineering maintenance, cleaning, catering, heating, lighting etc.)
Be responsible for preparing and agreeing the territory budget with Regional CREFM Head, CREFM Finance and CREFM supplier, monitor spending and accruals
Liaising with CREFM supplier organization, R&D business partners, key internal stakeholders and external contacts to support the smooth delivery of territory operations
Review the supplier delivery against the Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for the territory with the CREFM supplier. Gather and collate territory data on the KPIs and SLAs and communicate results to the relevant parties
Monitor CREFM supplier performance via the Local Service Delivery Managers and act as the first internal escalation point for the Territory. Share industry best practice and opportunities across Territories
Ensure that all the territory activities meet all internal and external legal, HSE, Letter of Assurance, fiscal and compliance requirements and that all corporate standards are understood and implemented working with the HSE departments, functions and CREFM supplier appropriately
Act as a key contact and escalation point with Syngenta business partners ensuring that latest Syngenta business and real estate strategy is implemented across the territory where relevant to CREFM organisation
Accountable for delivering CREFM related projects in time, cost and quality within the territory
Work with relevant subject matter experts to ensure that service delivery protocols for sites and equipment is in line with Syngenta and Legislative Requirements for the Legal Entities within the Territory
Establish and maintain fit for purpose territory organisations for efficient delivery of CREFM goals including the management of the organisational budget and people
Support the delivery of Capital, Maintenance and Operational projects delivered in the territory where applicable
Head the Territory Leadership team for CREFM and be a member of other related leadership teams where appropriate
Take responsibility for territory morale and communications where required. Responsible for execution of client satisfaction surveys
Assume Legal responsibility for CREFM territory operations, where relevant, and ensure that Legal and Compliance accountability (e.g. ISO, SOX, LoA) is clear across the territory for sites in scope
Drive operational excellence and productivity improvement across Territory in partnership with Functional Business Partners and CREFM supplier
Contract management of CREFM contract with key suppliers
Governance and Leadership of territory operations
Operational delivery of services on a territory level
Delivery of CREFM related projects in the territory
Key local contact/facilitator with Syngenta/Third Party at a territory level
Experience of managing a diverse team across countries and cultures
Good knowledge of Health & Safety requirements and how they can best be implemented
Computer literate Experience of managing 3rd party suppliers, including contract management and the operation of SLAs and KPIs
Excellent communication skills, with both internal customers and external suppliers
Desirable: Experience of working in Site Services function
Fluent in English and German are a must. Other languages are beneficial
Educated to a degree level standard or equivalent
Leadership experience and proven track records

Application Development Senior Delivery Manager Resume Examples & Samples

Understand and manage customer requirements (deliverables and environmental factors) to ensure contract compliance and customer satisfaction
Ensure Service Management Office Pproject Mmanagement methodology (PMLC) is followed on all client engagements
Demonstrated advanced project data/ risk analysis and correlation/ mitigation skills.senior executive/director levels (IT Director, VP, CIO, etc.)
Bachelor's degree in IS or CS or related
Professional IT Services background
Thorough understanding of Project Management principles and certifications (PMP)

Senior Delivery Manager Resume Examples & Samples

Responsible for the project’s implementation according to content, schedule, budget and quality, as agreed on with the customer
Meet tight timelines and motivate the team to meet project deadlines
Direct management of Team Leaders
Multi-tasking of multiple projects and customers’ demands simultaneously
Full responsibility for managing development activities, such as

Senior Delivery Manager Resume Examples & Samples

Project Plan creation and maintenance
Project status reports and financial forecasts require as part of project control
Documentation and tracking of project risks, issues, action logs and project deliverables
Identify and manage senior stakeholders and clients, evaluate their interests and establish effective communication channels ensuring effective stakeholder management and engagement
Results orientation with attention to detail and unwavering focus on delivery
May manage program/project team or virtual team associated with the program/project

Senior Delivery Manager Resume Examples & Samples

Managing a team of experienced Engineering managers, to set the collective direction of the SRE, ITSM Tooling, Site Performance and Capacity engineering functions
Communicating progress and planning future activity
Implementing the core monitoring strategy for the group
Realising the vision of near real-time information being packaged and provided via self-service, to all senior stakeholders in the group
Collaborating with technical leadership throughout the group to ensure that the actions of this function are complementary to those of the development functions, and vice versa
Keeping PPB at the forefront of innovation in the Operational Engineering arena
Driving on-boarding and adoption of our core automation tools and services
Research and development of tooling and/or process to enable delivery and infrastructure teams
Raising the technical profile of Operational Engineering within PPB and of PPB in the wider technical community
Member of a professional on-call Duty Manager group, with accountability for managing critical stakeholder communications
Ability to communicate effectively and build strong active relationships with senior business leadership,
Organisationally strong, with a skill for setting and measuring clear targets for each group under his/her control
Has a customer-first mentality
Excellent team building and collaborative problem solving skills
Capable of working in the demanding environment of mission-critical business systems
An accomplished communicator, with a proven skill in bringing stakeholders along
A core focus on Doing the Right Thing for the PPB Group, our customers, and stakeholders

Senior Delivery Manager Resume Examples & Samples

Leverages the knowledge and skills of managers or teams of professionals
Manages multiple teams and significant assignments
Establishes budgets, operational plans and performance requirements
Undergraduate degree and 8-10 years relevant experience or Graduate degree and 6-8 years relevant experience
6+ years managerial/leadership experience
Demonstrated track record of delivering multiple high quality services to medium to large sized accounts

Senior Delivery Manager Resume Examples & Samples

Demonstrated experience formulating and managing multi-disciplinary Teams (~40 staff) to deliver end-to-end solutions for large scale Regulatory Programme's within the Markets Technology space
Excellent understanding of Regulatory obligations, across multiple regulators, within Markets, ie Dodd Frank Reporting, MIFIDII, Trader Surveillance, Record Keeping
Working with Domain Architecture Teams to align the deliverables from Regulatory Programs to the Architecture 2020 Roadmap and understanding how these Programs deliver value to the Business – over and above Regulatory compliance ie supporting Data Governance Strategy and Digital Strategy
Demonstrated experience of providing technical advice to clarify business needs, provide options and solutions and source appropriate skills and resources to Projects and Programs
Demonstrated working history and understanding of Products (and systems) that are used within a Markets Business - ie FX, Interest Rates, Commodities and Derivatives
Excellent and practical experience of Project and Program delivery methodologies as well as experience of establishing and managing ongoing Change teams and the associated Financials
Excellent communication and stakeholder management skills, providing a bridge between the development teams and the Business stakeholders across multiple locations
Experience in the implementation of 3rd party vendor solutions integrated with in-house built solutions, to support the Compliance and Middle Office Controls functions
Proven ability to constructively work with development, infrastructure and design teams through project delivery and providing leadership throughout build and test through to implementation

Senior Delivery Manager Digital Resume Examples & Samples

Manage projects with high level of complexity,
Run multiple projects in parallel in a coordinated fashion maintaining a program level view,
Build and coordinate the appropriate teams with high level of autonomy, whether locally or remotely,
Build strong and trustworthy relationship with the business stakeholders, and communicate appropriately to senior management,
Coach and grow delivery managers in the team
Deliver assigned initiatives in digital and ecommerce for the brands in alignment with global and regional programs
Act as primary contact person for the assigned initiatives, relating to digital and ecommerce technology
Understand business needs, support definition of clear business requirements, support prioritization of the requests and decision making
Contribute to scrum team meetings, define or review stories and epics according to business needs and technical feasibility
Apply financial discipline in managing project budget, keeping costs under control at all times
Monitor and report on portfolio status and on projects execution
Ensure quality control throughout the project lifecycle
Maintain and execute proper communication with different stakeholder to ensure brand engagement and strong relationship
Lead a team of high performing delivery managers and grow them in their career paths
Minimum of a Bachelor's degree or equivalent education and experience required
5+ years experience in implementing successful eCommerce projects on IBM WebSphere Commerce (through v. 7.0)
Literate on web technologies/development (Java, J2EE, HTML, JSP, EJB)
Strong knowledge of collaboration and PM tools such as scheduling, collaboration/defect tracking, knowledge sharing tools
Experience in a complex, fast-paced, distributed-team environment
Experience with both Agile development and waterfall methodologies
Experience in delivering integration projects is required, preferably in omni-channel initiatives
Good systems analysis skills and good knowledge of requirements management
Good knowledge of the eCommerce functions and the life cycle
Strong communication (verbal and written) and comfortable taking initiative and handling multiple projects simultaneously
High proficiency in written and spoken English, essential for coordination of cross-border teams
Good organizational skills of self and others’ work
Passionate for people developement and team management
Experience with Magento Enterprise Edition
Experience with a multi-language, multi-currency implementation of Websphere for Europe/EMEA
Business acumen and understanding of ecommerce business and challenges
Knowledge of retail store systems and business processes
PMI or equivalent qualification in Project Management is a major asset
Previous experience with Adobe Experience Manager and/or similar CMS tools

Senior Delivery Manager Resume Examples & Samples

Manage all services to clients according to committed service levels. Responsible for financial performance
Drive and support standardized processes, procedures, and tools for all delivery towers
Lead the identification and deployment of projects to drive sustainable cost savings while maintaining and/or improving service quality
Provide input to business plans and productization of services
Interface with accounts and clients in support of day-to-day operations
Perform site-related local management responsibilities
Manage the allocation of delivery resources to key organizational priorities in support of existing clients, continuous improvements, and growth opportunities
Develop and coach a strong leadership team to increase our capabilities and position us for growth
Qualification: Bachelor’s degree and/or required years of experience
Must have experience in Continuous (Service) Improvement, Transition Management, Negotiation, Vendor Management and Financial Analysis
Before submitting your resume, please take a moment to review submission instructions for immediate consideration
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3 - Please cut and paste the following below your introduction

Senior Delivery Manager Resume Examples & Samples

Successfully deliver the Group Finance Reporting Portal Programme, providing an efficient and performant platform where Group Finance users can access visually impactful reports and conduct drilldowns (2017 scope includes the RWA Cluster Packs and Cost Reports initially, other content areas TBD) – Total 2017 budget approx. CHF 3m
Successfully deliver the RAD Programme Book of Work (12 projects, including Basel IV) – Total 2017 budget CHF 1.9m
Provide effective governance and oversight over both programmes, including planning, recruitment, budgeting, cost containment, audit controls and productive stakeholder engagement
Actively plan, support and implement other change initiatives as required
Successfully manage a cross-functional team of programme and project resources, including PMs, BAs, developers and testers
Solid project and programme management discipline
Ability to work with and influence stakeholders at all levels
Financial modelling and analysis
Degree in Economics ideally MBA with Finance major
Proficient in Microsoft Office applications including Word, Excel, Powerpoint, MSP
Knowledge of Hyperion Essbase, TM1, Cognos Contributor and OBIEE
Prince 2 Qualification and knowledge of Agile methodologies a strong plus

Senior Delivery Manager Resume Examples & Samples

Manage the day-to-day activities of the software development team providing coaching, leadership, guidance, and performance management as required
Provide management of the software development life cycle through development to delivery ensuring milestones are properly defined and achieved
Document development deliverables, schedules, and other necessary information, providing progress reports as required
Assist in defining and continually enhancing the development processes of the organization
Liaise with all relevant organizational departments in order to plan and execute projects providing assurance project scopes are accurately and adequately defined in relation to software development
Act as a resource for various departments concerning software development
Perform maintenance of programming for existing versions of the organization's software offerings
Ensure the functionality, performance, scalability, reliability, realistic implementation schedules and system architecture for each project
Stay current with trends, techniques, technology and other factors impacting the job incorporating as deemed necessary
Actively participate in team meetings and offer recommendations /ideas on design projects
Oversee design, code, and test major features in collaboration with development team to deliver complex changes
5+ years of experience managing an Agile team of 5+ software development engineers
7+ years of professional experience in software development
Experience building scalable distributed systems with service oriented architectures
Expert in at least one modern programming language, e.g. Java, C/C++, or C#
Bachelor’s Degree in Computer Science or related field, or 4+ years relevant work experience
A deep understanding of software engineering practices, object oriented analysis & design, design patterns and algorithms
Experience with telemetry, optimization, and/or machine learning
Demonstrated strong technical judgment in conjunction with passionate customer-focus
Master’s Degree in Computer Science or related field

Senior Delivery Manager Resume Examples & Samples

Head of Learning Services Delivery will have specific services and projects responsibilities at any time in his/her role
This may be with an individual client or across clients. He/she will be expected to perform tasks to a high standard and take responsibility and leadership for these key tasks to maximize business performance and secure profitable business
Understand business drivers and nuances of portfolio of services as they relate to relevant sector, customers and key offers/services
Actively participates in the sales campaigns/bids to demonstrate delivery capability to clients including promoting Sopra Steria
Sopra Steria’s business process and IT outsourcing services with clients and developing relationships that are transferable into sales opportunities. Supports business development activity, through leading the overall solution design, delivery shaping and business case creation; including IT or business process architecture, cost, commercial and contractual viability and identification of risk levels
Management of commercial elements of the business operation, (internal costs, external suppliers) working with; Sales, Bid and Technical teams to identify and drive the best commercial delivery, and with Finance community and commercial manager to create and manage the finances within agreed tolerances, ensuring all parties are fully aware of costs (actual & forecast) including potential over and under spends. Ensure all contributing parties have considered in depth the most
Operational performance management; meeting customer expectations and making recommendations regarding service delivery with win/win outcomes
Own the Learning Services quality standards, ensuring accurate, insightful, timely and relevant feedback is shared, including customer satisfaction surveys, customer feedback analysis, and quality of service delivery results, for internal and external use
Create and execute an operational roadmap to support delivery of our Business Plan and business strategy
Responsible for the design and delivery of the Operational strategy for the entire business
Manage operational delivery of L&D activities including learning management systems and e-learning content
Identify opportunities and deliver improved operational efficiencies – e.g. technology, processes, and people
Recommend changes to People Development policies, systems, products/ services to SSCL leaders and Government client stakeholder groups
Support the sales team during the Bid process to ensure operational expectations can be delivered approving any deviation from the standard operating model
Ownership of learning program management, working with the Head of Learning and Project Management to monitor the effectiveness, ensuring large scale, complex projects are delivered on time, in budget and within guidelines and policies, ensuring compliance with government regulation where applicable
Develop and enhance end to end cross department processes
Develop a multi-skilled and flexible team
Leadership and direction of team; including change leadership, planning, setting priorities and creativity
Ensure customer expectations are met and/or exceeded regarding KPIs, SLAs and Customer Satisfaction survey results
Influence internal and external stakeholders with Subject Matter Expertise
Attract, develop, retain and nurture talent to support succession planning ensuring appropriate coaching, mentoring, performance management and learning & development is available
Create high performance teams and encourage continuous improvement
You will be responsible for contributing to or influencing business strategy, owning ‘end to end’ processes, managing Profit & Loss responsibilities for SSCL Learning Services, fulfilling all specific business targets, and may be required to

Senior Delivery Manager Resume Examples & Samples

Managing project intake into the portfolio
Ensuring accurate documentation and reporting of the status of all projects; tracking and managing project milestones, risks, and resource plans
Facilitating requirements gathering discussions and business process changes
Ensuring all projects are being run in accordance with the Benefitfocus Way
Effectively managing project team conflicts, building collaborative partnerships with stakeholders and gaining consensus
PMP certification desired
Experience managing SaaS projects in a lead role
Proficiency in MS Project, Excel, Outlook, PowerPoint, Visio
Knowledge of benefit plans/structures is a plus
Ability to travel, as needed, to visit clients during the project lifecycle

Infrastructure Senior Delivery Manager Resume Examples & Samples

Responsible for leading and managing end-to-end performance monitoring (EPM) project and operations team of approximately 10-15 team members spread across US, India and Mexico
Responsible for consolidating all existing tools in the infrastructure (CA Nimsoft, Spectrum, APM etc.) and enterprise rollout of monitoring tools
Responsible to manage and deploy all solution through KACE
Responsible for monitoring architecture and engineering solutions in line with technology roadmaps
Ensures that technical solutions are fit for purpose, including for functional, non-functional and support requirements
The candidate will play a key role in take-on of new tools (Infrastructure monitoring, Application Performance Monitoring & Operations analytics), providing strategic inputs and assist in delivering to desired outcome
Responsible for the delivery of service commitments to customers and NTTDATA financial commitments Ensures that full life cycle delivery costs are within or better than the delivery costs committed within the approved deal model
Should have experience in managing Enterprise Tool environment with knowledge on different Infrastructure tools e.g. CA UIM, Spectrum, ADA, NetVoyant, KACE, APM etc
15+ years of IT experience in an enterprise setting
Should have experience in managing Enterprise Tool environment with knowledge on different Infrastructure tools e.g. CA UIM, Spectrum, ADA, NetVoyant, KACE, APM, etc
Very Strong understanding of WAN/LAN/Wireless internetworking including design elements
Advanced understanding of services processes, technologies and ITIL and infrastructure related tools
Advanced ability to assess, manage and remediate high delivery risks
Advanced communications and executive level customer interaction skills

Senior Delivery Manager Resume Examples & Samples

Demonstrates fundamental knowledge of these areas as he/she will need to interact with high level business users on a continuous basis
Responsible for the change management delivery and processes within the Payments identified platforms – more specifically PayPlus, PEP+, Swift Alliance, and internally developed platforms
Drives the stability program and ensures system changes are delivered
Coordinates and drives the resolution of performance issues, system failures, incidents etc. for the Division
Advises and decides with the Division leaders on resolution plan and is accountable for the completion
Provides oversight of the change management process for the changes related to the payments applications
Understands root cause analysis processes
Leverages and has oversight of the factories and external vendors to ensure that projects are delivered on time and budget
Partners with business and tech stakeholders on tech initiatives, including prioritization and scheduling
Understands helpdesk, triage and incident management best practices
Appropriately leverages and manages Project Manager(s) to ensure that projects are delivered in a timely manner
Bachelor’s Degree or equivalent experience; between 5-7 years of banking experience, 3-5 of Cash & Payments processing, 5-7 years of Project Management
Bachelor's degree in Business, Computer Science, Computer Information Sciences, and/or technology related field required
Manages delivery and implementation of applications
Experience in Global Transaction Services/Payments technology support
Ability to communicate at both functional and technical levels with their management
Basic network understanding
Experience ensuring proper testing and business sign off on test plans
Experience with third party applications
Understand concepts around Payment processing
Understanding middleware and batch/job file transmissions
Understanding the helpdesk ticket/incident management functions
Experience with PayPlus, PEP+
PMP or CSM
Experience supporting 24 hour operational needs
Experience with Remedy a plus
Ability to communicate at both functional and technical levels with team
Demonstrated business acumen, problem solving skills, and relationship management skills
Ability to work effectively with continuous change and short deadlines
Excellent written and oral communication skills (English required)
Ability to operating independently and take ownership of projects/test requests, without close supervision, but also work as part of a team
Ability to effectively prioritize and execute tasks in a consistently changing environment
As required – will include face to face with business units, vendor visits. Should be 10% of year or less

Senior Delivery Manager Resume Examples & Samples

Manages the software development process for several Agile scrum teams. Typical team activities include requirement analysis, technical design, coding, test automation and quality assurance
Project initiatives range from driving performance improvements, production stabilisation, to delivering large scales enhancements to the RIMS product
Responsible for the creation and subsequent tracking of project plans to ensure timely delivery of project commitments
Provide regular and timely updates to the Head of Development on project status and risks
Conduct project meetings with clients and provide clear visibility of project status and risks
Assess the impact of requested change and provide accurate effort estimates and timelines to the sales team
Ensure the development teams always adhere to software development standards providing mentoring to team members on the correct process whenever necessary. Delivering high quality software is the primary goal of the team and it is the Delivery Managers responsibility to ensure this
Encourage a culture of continuous improvement within the team and regularly perform Root Cause Analysis when improvement is required. Record and publish metrics on team performance to demonstrate success
Experience managing Software Development teams with experience of Agile Development
Skill in project management, organization, communications, analytical and people skills
Skill in leading, supervising and managing effectively under pressure
Ability to manage multiple projects, activities, and problem areas
Ability to delegate project tasks to qualified subordinates as appropriate
Ability to analyse client’s business needs and determine related information service support
Ability to maintain positive working relationship with client
Ability to be comfortable interacting with executive level clients
Experience of working within Finance ideally within Securities industry
A strong technical background with exposure to managing complex web / database applications
Knowledge of the Post Trade processing
Knowledge of Oracle
Understanding of C, PL SQL, Java technologies
Experience of test automation strategies