Client Delivery Manager Resume Samples

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M Schmeler

Malcolm

Schmeler

71809 Weissnat Park

Houston

+1 (555) 626 8315

71809 Weissnat Park

Houston

Phone

p +1 (555) 626 8315

Experience Experience

Phoenix, AZ

Client Delivery Manager

Phoenix, AZ

Aufderhar-Blick

Phoenix, AZ

Client Delivery Manager

HAVE FUN!
Serves as the primary management contact and client liaison during delivery of an outsourced solution, whether it is an IT solution or a business process outsourced solution and regardless of the client’s geographic location. Maintains contact with client at an executive level, focusing on the strategic nature of the relationship. Represents the enterprise to the client and the client to the enterprise
Assist with statement of work estimating and creation during the pre-sales efforts
Assist with corporate knowledge and best practices by assisting with the creation or enhancement of documentation and processes
Coordinate internal CyberSource resources to ensure issue resolution
Identify, assess and minimize merchant implementation project risks
Utilize independent thought and judgment to identify, analyze and resolve problems as they arise

Dallas, TX

Pre Sales & Client Delivery Manager

Dallas, TX

Schulist-Wunsch

Dallas, TX

Pre Sales & Client Delivery Manager

Work with internal and client teams to develop integration plans, manage diverse stakeholders, and manage expectations
Work closely with our Product Management team to maintain technical and functional knowledge of existing and new services
Work with industry standard project management methodologies
Communication and risk management
Provide technical, functional and subject matter expertise to our sales team
Develop and deliver customer, partner and internal training
Design and document custom workflow processes

present

Dallas, TX

Senior Client Delivery Manager

Dallas, TX

Daniel LLC

present

Dallas, TX

Senior Client Delivery Manager

present

Work closely with Sales team and/or Advisory team business owners to establish a clear charter for client engagements sold
Work with CyberSource Product Management and Marketing teams to help align the
Set and manage merchant client expectations regarding schedule and CyberSource service capabilities and limitations
Inspire program team to do great work!
Establish great relationships with internal stakeholders (Client Success Group Leaders, Product, Sales, Marketing, Finance, etc.) to achieve client goals
Report on projects and tasks completion including communicating the schedule and project considerations to senior leadership
Work collaboratively with merchants to architect on-boarding project plans for mid-market and enterprise merchants to expedite the production deployment of CyberSource services

Education Education

Bachelor’s Degree in Business

Central Michigan University

Bachelor’s Degree in Business

Skills Skills

Ability to communicate effectively and build strong working relationships with various levels of internal and external customers
Ability to work with health and business professionals
Demonstrates the ability to lead by example and motivate professional level staff
Displays strong leadership qualities, decision making abilities, and strong business judgment
Central Government experience is highly desirable, particularly in the Security and
Strong influencing and persuasive ability
Adept at leading teams with a track record of quickly earning credibility based on your knowledge and accomplishments
Excellent communication and interpersonal skills. Able to bring teams together and build relationships with internal/external cross functional teams
Strong ability to identify and troubleshoot issues and provide solutions
Ability to work successfully under deadlines

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15 Client Delivery Manager resume templates

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Senior Client Delivery Manager Resume Examples & Samples

Leverage project management, technical and functional experience to advise and assist merchants with the implementation of CyberSource services
Set and manage merchant client expectations regarding schedule and CyberSource service capabilities and limitations
Work with CyberSource Product Management and Marketing teams to help align the
3+ years of experience in a project and/or program management role related to technical sales and/or consulting,
Knowledge of CyberSource products and services is preferred
Excellent verbal and written communication skills

Client Delivery Manager, Vts Sdk & Ap Resume Examples & Samples

Maintain client satisfaction through successful support engagements resulting in successful go-lives
Support the integration of the Visa Token Service SDK into client mobile payment applications
Work closely with client (banks, merchants, wallet providers) product and design teams to support builds of NFC HCE (Host Card Emulation) payment applications experience for Android using the Visa Token Service
Responsible to advice and guide clients on VTS integration options and act as a global technical SME for VTS SDK, APIs, and development tools and resources
Contribute to internal and external product documentation including product and technical integration guides in support of VTS integrations
Deliver on the VTS product strategy supporting market adoption and penetration goals in line with defined product and corporate objectives by working with cross-functional, and cross-regional teams
Bachelor degree in a technical field such as computer science, computer engineering or related field required. Typically requires 7+ years of experience in application services development for large scale systems
Strong coding abilities developing mobile applications on Android and experience with Java SDKs
The ideal candidate will have experience with mobile contactless payment issuance programs (i.e., payWave or payPass), smart card deployments (i.e., EMV), or with applications using NFC
Preferred experience in payments integration and / or online ecommerce shopping and / or Payment gateways
NFC Java Card development experience is a plus
Complex and varied workload, required to support multiple ongoing implementations and sales processes
Understanding of mobile payments technology, including NFC, secure elements, contactless payments, online/remote payments, and in app payments
Advanced written and verbal communication skills, exceptional interpersonal and presentation skills
Exceptional project management skills with the ability to manage multiple activities with both internal and external stakeholders

Client Delivery Manager Resume Examples & Samples

Contribute with the continual evolution of the Client Delivery methodology (including processes) to ensure CyberSource delivers projects as effectively and efficiently as possible
Management of the project lifecycle for client implementations including, Project planning and estimation, Client expectation and scope management, Communication and risk management and Project and activity status reporting
Assist with statement of work estimating and creation during the pre-sales efforts
Assist with corporate knowledge and best practices by assisting with the creation or enhancement of documentation and processes
Experience of working alongside a sales and professional services team, supporting them to help win new business
Microsoft Project skills
Ability to work with customers, partners and inter office personnel at all levels from CxO downwards
Ability to drive cross-functional project teams of services personnel dispersed across multiple geographies and disciplines in a matrix structure where none of the resources report directly to the project manager. Able to motivate project staff and influence their tasks to align with the project goals and priorities
Strong customer interaction skills
Excellent verbal and written communication and presentation skills
Experience of working in a similar role in the payments industry, preferably ecommerce and Fraud prevention
Experience of working across complex organisations
Language skills appropriate to region

Client Delivery Manager Resume Examples & Samples

Coordinate internal CyberSource resources to ensure issue resolution
Identify, assess and minimize merchant implementation project risks
Utilize independent thought and judgment to identify, analyze and resolve problems as they arise
Identify opportunities to increase customer satisfaction and deepen the merchant relationship
Be the point person throughout the merchant implementation engagement
Work with CyberSource Product Management and Marketing teams to help align the CyberSource solution offerings with our customer needs based on feedback received during the implementation process
In conjunction with sales, lead and facilitate competitive written responses to RFI/RFP’s
Maintain RFI/RFP response schedule, manage the editing cycle, and read and analyze proposal content for consistency, clarity, and requirement compliance
3+ years of experience in a project and/or program management role related to technical sales and/or consulting, including prior experience with enterprise clients
Strong experience with project management tools and techniques
Expertise in scoping complex implementations including the ability to create and modify project plans, estimate tasks and apply project lifecycle methodologies
Knowledge of payment, security, and/or risk management systems within the industry is required
Strong knowledge of services and technologies used in online, mobile and POS environments
Customer relationship experience including heavy interaction with merchants, vendors, partners, and internal departments and resources
Available to travel up to 10% (as required)

Client Delivery Manager Resume Examples & Samples

Responsible for delivery of all tasks and activities assigned to the area within SLA, ensuring that the daily operations run smoothly, with effective and timely escalation
Play an active role in the clients’ change demands which impact our processes and systems, through direct and frequent interaction with client representatives
Direct management of Edinburgh CCD resources, and indirect management of offshore resources, as aligned to the programmes
Preparation of management information and reporting to senior management level
All staff absences managed effectively to ensure appropriate cover and contingency planning across the teams at all times
All operational risk and control activities performed to the highest standards and all deadlines met
Manage the full programme of work and the associated governance and reporting requirements for the Client and internal stakeholders
Manage any specific projects aligned to them through the project lifecycle to successful implementation
Client expectation and issue management
Oversight of additional client change programmes run out of the Edinburgh location
Ensure quality in the implementation of system and process improvements, with best practices shared across programmes
10+ years Change or Project background , with Programme Management Experience in a tightly governed environment
Domain experience within Fund Accounting on an operational level (ops and/or tech)
Client Facing roles previously held
Relevant industry experience working for asset managers, third party administrators or other relevant financial services companies
Extensive People Management experience in an operations environment
Operations focussed
Pragmatism combined with a ‘can-do’ attitude is a pre-requisite
Ability to establish credibility at all levels
Educated to degree standard or equivalent calibre
Professional industry / Change / Programme Management related qualifications would be advantageous but not essential

Client Delivery Manager Resume Examples & Samples

Serve as the technical project lead for strategic merchant integrations with Visa Checkout
Manage the Visa Checkout mid-tier merchant integration program
Provide support for international merchant integrations of Visa Checkout
Support early sales conversations, create and present product demos, discuss technical requirements, integration best practices, payment flows and placement
Define the solution and integration requirements for each Client, working closely with Clients to understand their business model and technology
Document integration requirements and project scope for each Client. Work closely with external development and implementation teams to ensure requirements are clearly understood and implemented as intended
Set and manage customer expectations with regard to feature and solution availability; Represent the voice of the customer to internal stakeholders
Manage technical integration projects, partnering with internal and external cross functional teams to develop and track milestones and schedules in order to launch merchants on time with high quality
Manage communication of progress/status to internal and external stakeholders; escalate issues as necessary. Remove roadblocks and keep processes running smoothly
Develop process documentation for identified gaps and/or revise existing procedures
Credit Card payments and Credit Card payment systems
Enterprise Project Management Methodology
Alternative payment systems a plus
8 years of relevant work experience, including 4 years industry experience in managing eCommerce or payments projects
Knowledge of web-based technology/terminology including HTML, JavaScript, CSS, web-based services (REST APIs), JSON, XML, and other relevant API standards like OAuth, SAML
Experience in creating basic web page demos
Knowledge in reading and understanding messaging specifications
Strong ability to identify and troubleshoot issues and provide solutions
Strong eye for web and mobile app design
Adept at leading teams with a track record of quickly earning credibility based on your knowledge and accomplishments
As a self-contributor, have the ability to complete assigned projects with in the defined target. Manage communication if target is not met
Strong analytical, problem-solving, organizational and documentation skills
Experience in SCRUM, Agile methodology, SDLC, Salesforce, and payments are all pluses

Client Delivery Manager Resume Examples & Samples

Represent Microsoft as the owner of all service delivery within the assigned accounts
Investigate the customer’s long-term business objectives, anticipate future technology needs, develop a strategic technology solution roadmap and lead the proposed solution work-streams to bring customers to that future state
Recommend, deliver and support solutions (technology and services) that meet the customer current and future needs through an end to end delivery lifecycle from initial solution roadmap through design and deployment to user adoption and value realisation for a portfolio of 3-5 customer accounts
Promote the delivery of incremental services identified in the solution roadmap whilst continually looking for new opportunities aligned to the customers long term business objectives
Drive clarity, understanding and customer confidence in the delivery approach and deliverables that is incorporated into contracting documents
Manage the full delivery lifecycle including implementation and ongoing support in all accounts in the assigned Portfolio, meeting customer requirements profitably and within policy to match customer demand and engagement and/or contract expectations
Over ten years of experience with managing the delivery of innovative IT solutions that provide high business impact transformational projects
Demonstrated ability to develop and maintain effective long term relationships at all levels in a customer organisation
Consulting background with a broad understanding of Microsoft technologies and the industry megatrends including Cloud strategies
Strong Programme Management skills including experience with change management and Benefits realization
Ideally ITIL and project management certification

Client Delivery Manager Resume Examples & Samples

Manages daily operations, ensures client inquires and requests are responded to accurately and timely and in accordance with service level agreements
Manages the quality assurance process and related training of staff members to ensure quality client service
Implements processes, tools, and training for staff to ensure successful launch of new products
Provides guidance to staff in resolution of difficult client questions/problems in order to ensure accurate technical support information
Monitors client contacts with staff to ensure standards of quality are met. Directly addresses client dissatisfaction and analyzes causes to define strategy for implementing corrective action
Works with other departments to improve processes and quality of client interaction by reviewing customer satisfaction survey data and identifying areas for improvement
Selects and hires employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines
Bachelor's degree in business management, computer science related field preferred
Nine or more years of client service experience
Experience working with company products and operating systems and customer service agreements
Experience working with the company escalation policy
Good interpersonal skills for interacting with team members and clients

Pre Sales & Client Delivery Manager Resume Examples & Samples

Develop tactical and strategic plans to successfully support needs of enterprise clients
Provide technical, functional and subject matter expertise to our sales team
Conduct technical presentations and product demonstrations for customer audiences
Be a lead resource in supporting the preparation and responses for RFPs and RFIs
Work closely with our Product Management team to maintain technical and functional knowledge of existing and new services
Identify and work with third party resources as necessary to support client integration needs
Project planning and coordination
Task assignment and supervision
Communication and risk management
Issue escalation and resolution
Maintain excellent customer satisfaction during project delivery
Work with industry standard project management methodologies
Design and document custom workflow processes
Develop and deliver customer, partner and internal training
Contributing to corporate knowledge and best practices by creating or enhancing documentation and processes
Work with internal and client teams to develop integration plans, manage diverse stakeholders, and manage expectations

Client Delivery Manager Resume Examples & Samples

Top level incident escalation point for our clients
Maintain overall regular view of all incidents impacting the customer
Ensure timelines and consistent delivery of all service management capabilities
Manage third party vendor agreements for our clients
Track revenue, cost and margin against forecast for each account
HAVE FUN!

Client Delivery Manager Resume Examples & Samples

Extensive experience interacting with Client Service - minimum of 5+ years
Effective in influencing and negotiating - builds relationships and respect across functions and at all levels to gain support
Extensive Knowledge of Revenue Cycle Management
Knowledge of Industry Issues and Concerns
Extensive working knowledge of Microsoft Office, Showcase and Business Intelligence Platforms
Ability to interpret requests/requirements and effectively present data to support performance improvement activities
Ability to prioritize work efforts
Ability to work successfully under deadlines
Central point of contact between Conifer service lines and the client regarding performance
Intermediate MS Office required (Outlook, Excel, Word, and PowerPoint)
B.A. /B.S. degree or equivalent experience

Client Delivery Manager Resume Examples & Samples

Responsible for budgeting, forecast and Annual renewal of All executed CCNs each year – Managing key contract documents such as Master Facility Listing and Services provided
Effectively organizes content & format of documents & analyses to facilitate understanding & decision making by RCM and client Senior Leaders
Perform Interim Client Delivery Executive Level work throughout the year as a part of the Development Plan and as Interim needs arise
Provides project management, analysis and/or technical expertise for a broad array of Revenue Cycle initiatives. Has responsibility for assisting teams in support of Regional or National Analysis
Synchronizes efforts between RCM and other conifer business units in support of client revenue cycle performance improvement initiatives
Develop, implement, Analyze and maintain RCM dashboards, scorecards, status reports and other standard reports
Produces or develops deliverables for RCM Senior Director client meetings

Client Delivery Manager Resume Examples & Samples

IT or Engineering degree with technical accreditations and certificates
Minimum 12 - 18 years in the IT/high tech industry with minimum 7 years in a similar position
Excellent project management skills, analytical with troubleshooting abilities
Able to work under tight deadlines and cope with pressure
Team leader with ability to motivate, coach and mentor members
Good oral & written communications skills with influencing & negotiating skills

Client Delivery Manager Resume Examples & Samples

Lead Client interactions across all Value-Based Care service lines including implementations of various programs and plans – Project Management
Assure consistent production performance for Clients
Respond to Client issue requests, interacting with various Value-Based Care departments to resolve Client issues when necessary
Conduct timely Client process meetings including preparation of meeting agenda and content; including financial reviews to support Client goals and strategies. Participate in Client strategy sessions where necessary
Participate in Value-Based Care companywide growth initiatives through assisting with Client growth and new Client acquisition including participation in companywide Client Management and sales meetings
Maintain Client satisfaction scores of at least 3
Lead Client renewal activity for assigned Clients including all internal processes and procedures
Interact professionally with Value-Based Care staff with regard to Client projects and needs
Moderate to Advanced PC skills including Microsoft Office
Excellent documentation skills
Financial and Analytical skills
Ability to prioritize work, manage multiple projects and successfully meet tight deadlines; while performing and successfully completing complex multi-faceted tasks
Analytics/financial data
Ability to interact strategically with Clients

Client Delivery Manager Resume Examples & Samples

Strategically focused and responsible for client satisfaction, maintaining client communication, the overall management of the client relationship, and the delivery of the outsourced solution
Serves as the primary management contact and client liaison during delivery of an outsourced solution, whether it is an IT solution or a business process outsourced solution and regardless of the client's geographic location
Maintains contact with client at an executive level, focusing on the strategic nature of the relationship
Represents the enterprise to the client and the client to the enterprise
Works to maintain and grow the client relationship while ensuring ongoing customer service
Leads the sales effort for incremental revenue opportunities and contract renewals
Identifies new business opportunities and coordinates with appropriate sales personnel for opportunities of new BKFS products or services
Oversees the delivery of continuous and effective services, and ensures Project completion within budget and in accordance with contract requirements
Manages technical aspects of projects and is responsible for oversight of vendors and subcontractors
Leads teams in the delivery of outsourced solutions to the strategic client
Selects, develops and evaluates personnel to ensure the efficient operation of the function
Identifies areas where continuous improvement can be applied, implements the change and measures the level of improvement
Proven knowledge to represent the enterprise's entire range of products to the client and of the industry
Proven track record in client relationship management, service delivery and/or the sales of technology products and services
Financial institution experience or comparable proven sales-marketing-consulting-support background with strong financial industry and data processing knowledge
Broad understanding of the financial and strategic aspects of the business, and participates in and/or establishes initiatives that contribute to the overall success of the enterprise; may also participate in initiatives that contribute to the overall success of the client's business
Excellent negotiation and presentation skills that ensure contract renewals, a track record of product and revenue growth, and high levels of customer satisfaction
Displays strong oral, written, and interpersonal communication skills to effectively manage and/or implement all phases of projects and tasks within the enterprise and with its clients
Exhibits a high degree of initiative and analytical skills to handle and solve complex problems with minimal impact to the enterprise and the client
Viewed as an expert resource by peers and coworkers, maintains a good working relationship with both internal and client management, and has a thorough internal working knowledge of the enterprise
Demonstrates the ability to lead by example and motivate professional level staff
Displays strong leadership qualities, decision making abilities, and strong business judgment
Possesses strong personnel management skills

Client Delivery Manager Resume Examples & Samples

Support 2bPrecise solutions by providing project management leadership on key client initiatives
Work with broader 2bPrecise teams (including sales, operations, and engineering, to define, estimate & schedule project work to achieve project scope
Establish a platform for communication and relationship management -- engage stakeholders for buy-in, relieve bottlenecks & complexity
Provide hands-on work where required to move project forward
Identify and escalate critical issues in timely manner
Ensure teams are taking corrective action as necessary to deliver complete scope, desired quality and timeliness of strategic programs
Identify resource needs and competencies as well as structure the organization for efficient delivery
Successful completion of Bachelor's degree or relevant business / information technology experience
Results oriented professional that can work across teams to achieve desired outcome for both Client and 2bPrecise
Minimum 10 years relevant project management and/or management experience with software implementation experience, plus at least 5 years relevant business experience
Demonstrable project management skills, including influencing, communications and tracking skills, and planning and organization
Solid knowledge of project management methodologies, tools & techniques
Strong ability to collaborate with individual contributors to define business process issues, analyze operational efficiencies, implement creative solutions, and measure delivery results

Client Delivery Manager Resume Examples & Samples

Extensive experience of managing a project management team or PMO function
Proven success in delivering complex projects in a matrix organisation or multi-functional structure
Development of strategic plans/initiatives; transitioning through to operational plans and implementation
Demonstrable success in coaching and developing a highly skilled team, and managing performance
Excellent knowledge of project management tools
Proven ability in delivering results
Practical experience of managing a team and delivery function to budget
Proven ability in delivering customer satisfaction
Stakeholder management at a senior executive level

Client Delivery Manager, Remote Resume Examples & Samples

Engage in a broad spectrum of vendor activities such as PBM, data management, re-insurance, consultants/brokers etc
Coordinate, by attendance or briefing, the various Value-Based Care production meetings to assure performance and quality Client interactions
Perform and review quality assurance functions for standard reports including a regular review of Client standard web based reports in concert with applicable staff ; Develop and run Ad hoc reports as needed
Analyze Client trends using reporting tools; both financial and clinical
Assure proper contract completion for various plan elements such as; administrative agreement, re-insurance, network and ancillary plans
Troubleshoot and resolve Client issues and anticipate possible problem areas; work with Clients and Value-Based Care staff to resolve problems and prevent their reoccurrence
Ability to proof own work
Ability to effectively communicate with all levels of the organization as well as with all divisions/groups within the organization
Technical aptitude
Ability to work with health and business professionals
Ability to lead Client production and operational activities

Mindbox Client Delivery Manager, Senior Resume Examples & Samples

Acting as client’s single point of contact, independently manages multiple large scale and long term complex application and database implementation projects from inception to installation; exercise project control and status reporting techniques; identify risks and mitigation, formulate and define project scope; develop technical implementation process, define technical implementation steps and manage client expectations
Consults with stakeholders, business/IT leadership, and others to understand objectives, prioritize business goals and information needs, and drive results and best practices related tothe project. Identifies and negotiates for resources
Owns the implementation lifecycle and manages all technical risks throughout the project. Drive project completion across multiple groups/cross functional teams, anticipating and removing barriers
Provide technical application support to assigned clients including rapid troubleshooting, diagnostics, resolution or resolution planning for complex production application issues ensuring system fully satisfies client in terms of availability, performance, data integrity, application expectations and other factors
Use expertise of system which could include meta architecture to troubleshoot system and application related issues
Use expertise of Meta/Roadmap to pinpoint focus of investigation knowing how and where the application is storing and using pertinent information from the database
Use expertise of DB server native data types, views, tables, functions, and stored procedures for analysis, custom scripting and troubleshooting system and data interface issues
Perform all system configuration required to build highly complex and customizable systems during implementation from definition phase through customer delivery ensuring system fully satisfies internal and external customer expectations
Develops and performs technical steps to build client specific delivery of application
Collaborates with software development, operations, and product management to identify application architecture, hardware and software requirements, performs extensive data analysis and data mapping, and combines extensive knowledge of application db data with results of system and data analysis to build a logical representation of the client's system
Apply extensive knowledge of DB Server native data types, views, tables, functions, and stored procedures to integrate business requirements with complex data structures in order to optimize system performance
Creates and manipulates thousands of customized objects within the application to accurately represent customer’s business requirements
BS Degree in a related IT or business field; or equivalent work experience
Typically requires 10+ years of directly related experience such as working in product implementation or support including information technology leadership experience
Excellent interpersonal, analytical, business and technical judgment, negotiation, and problem solving
Analytical ability to translate user requirements and identify and quantify complex issues and risks
Excellent oral communication skills to clearly explain business needs to technical personnel and complex technical information to users; written communication skills to create project plans and other project documentation
Excellent technical skills required including demonstrated expertise with RDBMS
Demonstrated expertise of DB query language, data manipulation and data load concepts
Experience with a range of web based applications
Experience leading cross functional teams and with the tools associated with coordinating complex teams in different locations, different time zones, etc
Experience with project management methodologies, techniques and tools, and their application in complex/interdependent business and technical environments
Able to translate client’s business needs/requirements into a demonstration of CoreLogic’s functional and technical capabilities and present issues to a wide range of audience members

Client Delivery Manager Resume Examples & Samples

Leadership, motivation and direction of teams from both a delivery and line management perspective
Translating business visions, goals, objectives and high-level requirements into Solution,
Organisational or Enterprise Architectures. Developing contextual, conceptual, logical and physical views of architectures, across key architecture domains (including Business, Applications, Information, Security and Infrastructure)
IT strategy and target operating model development
Technical assurance of consulting deliverables and bids
Developing technical solutions for large and complex programmes, including defining technical requirements, selecting solutions (COTS and bespoke developments), and ensuring successful delivery
Leading reviews of the technologies and architectures employed in existing systems or in-flight projects, and communicating the findings of the review back to senior stakeholders
Using industry recognised IT frameworks, such as ITIL, COBIT and SFIA, and industry recognised modelling standards, such as BPMN and Archimate, to accelerate programmes and provide common understanding amongst key stakeholders of architectural concepts and their impacts
Experience of significant aspects of related disciplines such as Service Integration, Agile and Digital
An ability to influence and communicate with all levels of stakeholder including senior executives, directors, managers and junior staff
Good general consulting skills (soft skills, structured thinking, effective report writing and presentations, and stakeholder engagement)
Comfort in operating in highly fluid and environments characterised by uncertainty
An ability to work under broad direction, with a high level of self-initiation
Central Government experience is highly desirable, particularly in the Security and
Intelligence agencies; some additional wider sector experience (Local Government
Regulated Industry; Private sector) is desirable
Knowledge and experience of new technology trends and disruptive technologies, including

Client Delivery Manager Resume Examples & Samples

Ensure that full life cycle delivery costs are within or better than the delivery costs contracted according to the service level agreement
Coordinate the activities of technical solution team members to meet contract obligations
Proactively identify potential issues and drive resolution to avoid customer impact and facilitate continuous improvement
Identify opportunities for growth and innovation
Build and sustain effective communication with all stakeholders and cross-functional teams in an effort to maximize the customer experience

Client Delivery Manager Resume Examples & Samples

Liaison with multiple teams and project stakeholders within QC departments along with Unit managers for achieving desired common objective
Answer, as appropriate, inquiries and facilitate resolution of issues raised, Handle escalations pertaining to unresolved cases
Identify Service Improvements, formulate plans and deliver improvements to increase client’s satisfaction. To work on optimization and setting up new collaborations
Conduct overall review of the operational agreements across service disciplines, agree changes and publish reviewed outcomes to be followed across various teams
Analyze service risks, agree mitigation plans with stakeholders and drive them through

Client Delivery Manager Resume Examples & Samples

Prior experience handling P & L preferred
Collaborate with different internal service lines and groups to put appropriate teams together and delivery projects for Sentry Data client
Application Delivery Management
Web Development
Architecture, Solution Development, Design
Program & Project Planning
People Management, Project Management Tools & Estimation Techniques
JIRA, Confluence, MS Project and other relevant Agile tools & methodologies
Web Application Development
Healthcare application knowledge

Client Delivery Manager Resume Examples & Samples

Team player with a great attitude! #winasone
8+ years working in Engagement Management or Program Management roles
Very effective communicator good at arbitration and quickly gathering consensus within project teams
Acts with sense of urgency, takes pride in following through on commitments and executing as effectively and efficiently as possible
Project Management Professional (PMP) certifications preferred
Strong skills with Salesforce.com, Project/Program Management Tools, Excel and Powerpoint

Client Delivery Manager Resume Examples & Samples

Minimum of 5 years’ of ICT Industry experience with significant and relevant business experience with multiple customers
A track record in successfully achieving/exceeding operational goals, with the ability to work and perform in a matrix organisation structure
Experience in effective utilisation of remote delivery capability and crisis & conflict management expertise
ITIL/ITSM experience and basic certification (ITIL V2 or V3 fundamental), with demonstrable coaching and mentoring skills
Possess strong influence & negotiation skills, underpinned by a solid blend of commercial (P&L management) and technical ICT acumen
Ability to apply business management, financial concepts & contracts knowledge to analyse business needs and develop recommendations
Ability to cater your style, language and behaviours to suit your audience
Demonstrate extensive understanding of current and future trends in the Service Management market; and
Demonstrate a good understanding of the competitive landscape in the Service Management field and nuances of the market

Client Delivery Manager Resume Examples & Samples

Proactively monitor client support ticket queues and delegations for escalated issues with accounts in order to curb potential dissatisfaction issues
Enthusiastically assumes responsibility for extreme customer satisfaction circumstances by engaging customer and internal personnel to ensure service level goals are met and sustained
Keep customers abreast of problem status, status of defect/bug resolution, set clear expectations, provide timely follow-up, and independently handle challenging customer situations on a daily basis
Escalate internally and report on satisfaction issues that could lead to cancellation or non-renewal
Creates service level highlight reports to show value proposition at time of renewal or to ensure customer satisfaction levels are maintained
Maintain updated customer information in internal operational support systems
Conduct regular status calls and document issues, projects, enhancements for

Itaas Client Delivery Manager Resume Examples & Samples

Degree in Information Technology / Computer Science / Business
ITIL V3 Foundation Certification
Minimum 5 years’ experience in managing the delivery of ICT Outsourced services contracts within a large scale (preferably multi-national) technology services environment
Good knowledge of internetworking technologies and the competitive marketplace
Proven business expertise
Excellent client service orientation and impeccable relationship building skills

Client Delivery Manager Resume Examples & Samples

Oversee and support direct reports, make recommendations to Service Delivery Manager regarding workload fluctuations and forecasting
Conduct performance appraisals and ensure KPIs/ SLAs are met
Active involvement in recruitment of team members
Building a comprehensive understanding of the client's requirements to create an accurate and detailed job brief
Flexible approach to work overtime as required
Proven experience as a supervisor or manager (ideally in financial industry)
Ability to set clear expectations, communicate a shared vision and lead teams to deliver quality outcomes
Previous experience in account management and/or project coordination
Resilience, and a demonstrated ability to thrive in a busy deadline driven environment
Highly developed organisational skills, time management and attention to detail
Ability to work from Port Melbourne AND Abbotsford Offices on alternate days

Client Delivery Manager Resume Examples & Samples

Coach and guide RPO team members by reviewing market trends and adjusting sourcing strategies accordingly in order to optimize candidate pool and expand network of qualified healthcare professionals to increase candidate submission rate
Leverage corporate resources, policies and structure to staff and develop engaged teams in order to achieve strategic and financial goals with the largest return on investment
Collaborate with AMN RPO Leadership to efficiently resolve escalated client issues to ensure long-term service excellence and satisfaction
Foster effective partnerships with internal department leadership including Nurse Travel Recruitment, Client Sales, and Marketing, to increase the flow of candidate and client leads
Continually expand individual knowledge of healthcare workforce solutions and RPO market trends, industry analyst updates, and competitive data by reviewing internal and external sources (journals, articles, studies, interactions with clients, etc) in order to more effectively achieve individual and department objectives
Adhere to AMN Healthcare’s missionstatement, core values, company policies and customer service standards

Client Delivery Manager Resume Examples & Samples

Serves as the primary management contact and client liaison during delivery of an outsourced solution, whether it is an IT solution or a business process outsourced solution and regardless of the client’s geographic location. Maintains contact with client at an executive level, focusing on the strategic nature of the relationship. Represents the enterprise to the client and the client to the enterprise
Responsible for client satisfaction, maintaining client communication, overall management of the client relationship and delivery of outsourced solution
Oversees and leads teams in delivery of continuous and effective outsourced solutions and ensures project completion within budget and in accordance with contract requirements
Has profit and loss responsibilities
Works to maintain and grow client relationships while ensuring ongoing customer service
Identifies new business opportunities and coordinates with appropriate sales personnel for opportunities of new FIS products or services
Leads teams in the delivery of outsourced solutions to the strategic client. Selects, develops and evaluates personnel to ensure efficient operation of the function
May work at an FIS or a client location
Proven knowledge to represent the enterprise‘s entire range of products to the client and of the industry
Broad understanding of the financial and strategic aspects of the business and participates in and/or establishes initiatives that contribute to the overall success of the enterprise; may also participate in initiatives that contribute to the overall success of the client’s business
Displays strong oral, written and interpersonal communication skills to effectively manage and/or implement all phases of projects and tasks within the enterprise and with its clients
Viewed as an expert resource by peers and coworkers, maintains a good working relationship with both internal and client management and has a thorough internal working knowledge of the enterprise

Client Delivery Manager Resume Examples & Samples

Review all proposals delivered to the client and ensure that growth objectives within the account are in line with Dimension Data’s overall growth objectives and serve the best interest of the client
Drive service delivery excellence by motivating the team members and inspiring outstanding performance against Service Level Agreements
Partner with the organisation to attract the right talent and ensure that the team is staffed according to requirements and that all team members are fully utilised
Ability to lead cross functional teams to drive proven service delivery improvements
Client focused, Results driven, goal orientated attitude
Solid team player, immaculate communication and rapport building skills
Well presented

Senior Client Delivery Manager Resume Examples & Samples

Experience driving medium to large-sized client-facing programs
Strong skills with Project/Program Management Tools, Excel and Powerpoint, Salesforce
Some travel required

Client Delivery Manager Resume Examples & Samples

Support all client specific Continual Service Improvement Plans
Ensure appropriate service reporting is available to their client base
Actively participate and collaborate with CDM’s and/or Account Managers for future growth within assigned client base
Collaborate, work with and manage internal workgroups to achieve outcomes for assigned portfolio
Educate and support Account Managers and Clients in ICS Process & Operations
Analyse and follow up with improvement planning
Delivery reporting, weekly/monthly
Partner and Supplier engagement
SLA performance and achievement
Typically tertiary qualified (i.e University Degree/Diploma) or relevant business/technical qualifications
Minimum 5 years’ experience working in a Technical and or Service Delivery team within an in an ITIL environment
A strong history in data analysis and report writing for executive view
Strong influencing and persuasive ability
Experience with Call Centre, Service Desk, Database management and Billing related technologies and their potential application to provide end to end delivery of service to customers
Advanced analytical interpretation skills and problem solving skills
High level Communication Skills: (Verbal / Written / Presentation)
Conflict Resolution Skills
High level communication and negotiation skills suitable for use in coaching and counselling situations
Enthusiastic team player
Excellent communication skills, including interpersonal and technical skills
Excellent time management and organisational skills
Follow Procedures and take pro-active approach to drive improvements
Resilient to problems and setbacks
Takes ownership
The “WOW” factor – motivation, energy, drive, and enthusiasm
High degree of computer literacy, in particular all MS Office ( Word/Excel/Visio) and similar applications
Enterprise Voice & IP Telephony
Contact Centre
Understanding of telecommunications and basic functioning of networking data services
Some understanding/knowledge of Cloud, DC and collaboration solutions
Wireless network
LAN & WAN
Service Management (construct, governance and performance)
ITIL v3
Understanding of Contracts Management
Knowledge of 6 Sigma or Lean and/or Project Management
Engagement in Service Desks, enterprise service tools
Leadership, Accountability, taking responsibility for actions of others
Manages Operational, commercial and reputational risk
Presents Optus coherently to a customer through the entire lifecycle of engagement
Australian Business Hours: 8.30am – 5.00pm Australian Eastern Standard Time
A Degree in Business would be seen as highly advantageous
A strong technical background in the Telecommunications \ IT industry
ITIL Intermediate or Expert Certification
Familiarity with ISO 9001:2000 requirements for compliance
Experience in Information Management, specifically using relational databases
An understanding of customer loyalty psychology
Business Writing Skills
Career Management Skills
Goal Setting Skills
Report Writing Skills
Risk Management Skills
Broad view and depth of understanding of IT and Communications Industry
Ability to understand and analyse system solutions to business problems and requirements
Possess excellent analytical skills and logic
Be results orientated and possess good planning skills
Ability to communicate effectively and build strong working relationships with various levels of internal and external customers
Exercises limited discretion and independent judgment

Client Delivery Manager Resume Examples & Samples

Work closely with Sales team and/or Advisory team business owners to establish a clear charter for client engagements sold
Responsible for the smooth delivery of complex Products or Solutions, within the Marketing Services portfolio
Work closely with internal / external stakeholders across the organization to ensure client satisfaction and that budget and schedule targets are met
Lead the definition of project scope for more complex multi solution engagements and key customer deliverables
Develop project plans and schedule to set achievable expectations with all stakeholders, both internal and external
Partner with functional leads and Strategy & Operations team to assemble key resources and establish roles and responsibilities to ensure program goals and objectives are met
Bring in internal Subject Matter Experts as necessary to address client inquiries, while remaining main point of contact for the program
Clearly communicate and keep track of project milestones and status for all levels of the organization
Manage and track risk to project and program deliverables throughout the lifecycle of each engagement
Escalate to key stakeholders early enough for course correction-Track to resolution, software defects and known issues, with product and engineering teams in order to keep customer abreast of how these items may impact their implementation
Champion for process improvement and how best to instill project management best practices within the organization, above and beyond top tier customer engagements
Establish great relationships with internal stakeholders (Client Success Group Leaders, Product, Sales, Marketing, Finance, etc.) to achieve client goals
Create clearly understood Tier 1 support process for customer to engage with Neustar Customer Experience team for ongoing operational support
Inspire program team to do great work!
Passion for clients and supporting their data analytics needs
Genuinely enjoys working with customers and helping them succeed using Neustar products and solutions
Strong skills with Salesforce.com, Project/Program Management Tools, Excel and PowerpointTeam player with a great attitude! #winasone