Delivery Project Executive Resume Samples
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Delivery Project Executive Resume Samples
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KA
K Auer
Kailee
Auer
624 Abel Crossing
San Francisco
CA
+1 (555) 636 1384
624 Abel Crossing
San Francisco
CA
Phone
p
+1 (555) 636 1384
Experience
Experience
Houston, TX
Delivery Project Executive
Houston, TX
Torphy-Feeney
Houston, TX
Delivery Project Executive
- Perform client relationship management, escalation management and change Management for IBM’s clients
- Provide/manage continuous improvement of all services provided and identify alternatives/options to these services
- People Management: Build and develop a high performing delivery team
- Drive/Manage service quality, performance, and improvement of service delivery processes
- Plan and implement Continuous Improvement Program to improve the quality of services provided and to attain Delivery Excellence
- Ensure / Manage communications on day to day service operations are delivered to customer based on ITIL framework
- Drive/Manage Crisis Management
Los Angeles, CA
Delivery Project Executive Operations
Los Angeles, CA
Jast LLC
Los Angeles, CA
Delivery Project Executive Operations
- Develop action plans based on root cause analysis, trends and customer input
- Adhere to all systems management control disciplines and change controls
- Provide project executives (PE) and service delivery organization's with a single points of contact
- Ensure accurate asset management
- Develop annual account plans/strategies with SCM service delivery reps and finance staff
- Provide leadership and direction to SCM delivery teams
- Maintain performance standards, service quality and measurements for service delivery organizations
present
Phoenix, AZ
Watson Core-implementations Delivery Project Executive
Phoenix, AZ
Torphy, Raynor and Dibbert
present
Phoenix, AZ
Watson Core-implementations Delivery Project Executive
present
- Working with and manage vendor relationships in the delivery of projects and services
- Work closely with other technical leaders in Watson to architect and develop the best technical design and delivery approach
- Develop meaningful, trusting, and lasting relationships with senior client stakeholders
- Establishing effective project communication plans and present frequently to management, the client and team members, on project status and milestones over the life cycle of a project
- Responsible for defining and owning the Service/Quality Improvement plan
- Communicate with worldwide customers and partners in support of sales opportunities and in post-sales support, addressing critical issues that impact solution adoption
- Coordinate with other cross-product management groups and teams
Education
Education
Bachelor’s Degree in Reliability
Bachelor’s Degree in Reliability
Indiana University
Bachelor’s Degree in Reliability
Skills
Skills
- Highly adaptable, good negotiation skills, excellent written and verbal communications skills and Confident
- 5) Excellent written, oral communication and documentation skills. and interpersonal skills with proven ability to interact across all levels of organization
- Other: knowledge of IBM if possible and able to rapidly build personal networks across the IBM organisation
- Ability to quickly assimilate technical and non-technical information
- 7) Excellent written, oral communication and documentation skills. and interpersonal skills with proven ability to interact across all levels of organization
- Strong detail orientation
- Excellent organizational & time management skills with the ability to manage multiple priorities
- Domain knowledge in Media or Telco will be additional advantage
- High attention to detail
- Excellent inter personal skills
6 Delivery Project Executive resume templates
Read our complete resume writing guides
1
Delivery Project Executive Resume Examples & Samples
- Minimum of 3 years in Service Delivery role
- Has a good understanding of the service delivery areas within ITD
- Has competency within a business environment and can relate the advantages of various technologies to defined business needs
- Proven ability to apply judgment in terms of managing client issues to closure
- Proven ability to apply knowledge of information technology and associated methods to attain project/business unit objectives
- Ability to recognise and articulate complex problems related to client service delivery requirements
- Ability to read and understanding SLA's and client contracts
- Clear and concise communication skills
2
Delivery Project Executive Resume Examples & Samples
- At least 5 years experience in Apply Planning Techniques to Client Strategy
- At least 5 years experience in Apply Business Control Requirements
- At least 5 years experience in Apply Financial Management and Forecasting Techniques
- At least 5 years experience in Apply All Elements of Cost Accounting
- At least 5 years experience in Manage Client Expectations/Satisfaction
- At least 6 years experience in Manage Client Relationship & Coverage Plan
- At least 5 years experience in Manage Account Performance
- At least 5 years experience in Manage Contract Transition and Change
- At least 5 years experience in Implement Quality Process Metrics
- At least 5 years experience in Perform Team Building in Cross Functional Teams
3
Delivery Project Executive Resume Examples & Samples
- Managing the resources
- Managing the Service SLA
- Managing the financials of the Projects
- Customer satisfaction
- Revenue & billing management
- Ensure the GP is maintained as per the cost sheet
- CTO – Regular optimization and Cost Take out
- Excellent communication
- Strong people management
- Strong technical knowledge
- At least 10 years experience in Cost optimization, GP, CTO (Cost take out)
4
Delivery Project Executive Resume Examples & Samples
- Associate's Degree/College Diploma
- At least 10 years experience in manage account performance
- At least 10 years experience in manage client relationship & coverage plan
- At least 10 years experience in manage client expectations/satisfaction
- At least 10 years experience in develop agreements, proposals, & contracts
- At least 10 years experience in perform delivery project executive-financial serv
- At least 10 years experience in perform delivery project exec-strategic planning
- At least 5 years experience in apply cost optimization to increase profitability
- At least 5 years experience in apply all elements of cost accounting
- At least 5 years experience in develop offerings/solution strategy from opportunity assessments
- At least 10 years experience in use problem solving techniques
- Certified in Canadian Information Security Systems Professional or alternate such as (ISSP, CISM, CISA)
- Certified in Knowledge and 5 years experience ISO/IEC 27000-series
- Certified in Knowledge and 5 years experience ITIL, CobiT and integrated service processes
- Certified in Information Security Management System (ISMS and Statement on Auditing Standards (SAS 70) - 10 years
5
Delivery Project Executive Complex Programs Resume Examples & Samples
- At least 3 years experience in managin account performance
- At least 8 years experience in managing client expectations and satisfaction
- At least 5 years experience in applying financial management and forecasting technique
- At least 8 years experience in performing team building in cross-functional teams
6
Delivery Project Executive for Complex Programs Resume Examples & Samples
- At least 4 years experience in leading large application development and maintenance accounts for a complex organization
- At least 2 years experience in Canada and/or US PeopleSoft Human Capital Management (HCM), Benefits Administration, Base Benefits, Payroll and Time and Labour
- At least 5 years experience in managing client expectations and satisfaction
- Security clearance of CA- Government of Canada Security Clearance -Reliability Status
7
Delivery Project Executive Resume Examples & Samples
- 2) Providing overall account leadership to the service delivery team to develop program, project, product, and business strategies, implementing resulting solutions to meet contract deliverables
- 3) Responsible for service quality, service delivery performance and drives service excellence. Is the owner of service delivery quality and is responsible for tracking and reporting service level attainment/objectives (SLAs/SLOs)
- 4) Managing cost, schedule, and service deliverables
- 5) Balancing quality and cost management of service delivery areas
- 9) Working with and manage vendor relationships in the delivery of projects and services
- 1) Degree in Computer Science, engineering, business or related field or the equivalent in work experience
- 2) Proven experience of managing the infrastructure element of mission critical applications that have complex infrastructure requirements
- 3) Technical skills include, but are not limited to in depth understanding of networking, telecommunication, and messaging and server environments
- 5) Excellent written, oral communication and documentation skills. and interpersonal skills with proven ability to interact across all levels of organization
- At least 8 years experience in project management and operational experience in delivery of large, complex projects and programs
- At least 8 years experience in managing the infrastructure element of mission critical applications that have complex infrastructure requirements
8
Senior Delivery Project Executive Resume Examples & Samples
- Having delivered a number of large successful Infrastructure related projects end-to-end
- Professional qualifications/experience: PMI/PMP and ITIL
- Management certifications to IBM WWPMM level or equivalent (Prince 2, etc)
- Highly adaptable, good negotiation skills, excellent written and verbal communications skills and Confident
- At least 10 years experience in delivery
- Certified in PMP
9
Delivery Project Executive Resume Examples & Samples
- 5-10 Years minimum experience within similar profession
- Previous experience working in a highly process driven environment within a corporate environment
- Sound communication skills – written and verbal
- Subject Matter Expert: Source to Contract and Procure to Pay
- Customer service experience in a professional environment
- Ability to manage and present to stakeholders at the senior levels
10
Delivery Project Executive Resume Examples & Samples
- Working with the Project Executive and delivery organization as a primary point of contact for client needs, requirements and expectations with regard to assigned IBM delivery team operations
- Responsible for service quality, service delivery performance and drives service excellence. Is the owner of service delivery quality and is responsible for tracking and reporting service level attainment/objectives (SLAs/SLOs)
- Managing cost, schedule, and service deliverables
- Balancing quality and cost management of service delivery areas
- Working collaboratively with individuals/teams to achieve client satisfaction targets
- Ensuring audit-readiness for service delivery
- Working with and manage vendor relationships in the delivery of projects and services
- Using technical knowledge and familiarity with client to identify new opportunities for growth
11
Delivery Project Executive Resume Examples & Samples
- Build client satisfaction through formulation, development, implementation, and delivery of application, technical, and business solutions, responding to client requirements as specified in the contract or Statement of Work (SOW)
- Work with the Project Office and delivery organization as a primary point of contact for client needs requirements and expectations with regard to assigned IBM team operations
- Provides account leadership to the service delivery team and directs teams to develop program, project, product, and business strategies, implementing resulting solutions to meet contract deliverables
- Manage contractual cost, schedule, and service or product deliverables as they relate to the delivery organization
- Manage IBM resources and coordinate client resources to deliver services and solutions to support the client organization
- Support the Project Executive (PE) in identifying growth opportunities and contract profitability
- Own quality for service provided by the delivery organization and is responsible for tracking and reporting on service level perform
12
Delivery Project Executive Resume Examples & Samples
- Analyzing Business & IT Challenges
- Applying Strategic Innovative Thinking for Insights; applying Strategic Risk Taking
- Managing Complex Business Outsourcing Contracts; advising on Large or Complex Engagements
- Applying Deal Making Techniques to Complex Opportunities
- Leading Development of Large/Complex Deals/Bids
- Applying Risk Management Skills
13
Delivery Project Executive Resume Examples & Samples
- Primary contact for the Project Executive (PE) on service delivery and support the PE in identifying growth opportunities and contact profitability
- Responsible for managing the approved budget (for cost for service delivery) and for the quality results in his area of responsibility
- Manage project/programs (IBM PM Certified or working towards certification)
- Responsible for contract Service Level Agreements/Objectives (SLA/SLO)s
- Major contribution to overall client satisfaction for delivery organization
- Address performance in troubled service line/units to achieve productivity objectives
- Proactively manage business controls (audit readiness)
- Provide input of key documents into project/account repositories
- Lead weekly/monthly status meetings with IBM team and customer
- Global delivery – leverage across organizations, competencies and geographies
- Responsible to achieve SLAs, handle incidents, control and report consumption, manage cost, people working for and assigned to the account (Claim), service activations and deactivation
- Manages backup/recovery plans, disaster backup scenarios, capacity management, security and risk management, communication with the client an business compliance to IBM internal rules and guidance
14
Delivery Project Executive Resume Examples & Samples
- Senior Project Manager/Delivery Project Executive: 4 years
- Banking /FSS Domain Experience: 3 years
- SAP/Java/ETL: 5 years
- Senior Project Manager/Delivery Project Executive: 5 years
- SAP/Java/ETL: 8 years
15
Delivery Project Executive Resume Examples & Samples
- Work with the Project Office and delivery organization as a primary point of contact for client needs, requirements and expectations with regard to assigned IBM team operations
- Provide account leadership to the service delivery team and directs teams to develop program, project, product, and business strategies, implementing resulting solutions to meet contract deliverables
- Own quality for service provided by the delivery organization and are responsible for tracking and reporting on service level performance
- Expert level knowledge is required across PM methodologies, emerging technologies and technical Solutions pertaining to client needs
- DPEs must have the vision and ability to influence their clients actions
16
Delivery Project Executive Resume Examples & Samples
- Full life cycle experience of engagement leadership, strong pre-sales capability, strong commercial management
- Strong Communication / Leadership skills / Stakeholder Management
- Excellent English language skills
- Strong stakeholder capability - able to operate at all levels with the client and IBM
- Required to drive strong customer satisfaction within the accounts being delivered to strengthen the Security performance
- Pro-actively drive base growth from within the account to strengthen Security's performance ."CSUProjectiveExecutive"
17
Watson Core-implementations Delivery Project Executive Resume Examples & Samples
- Leading teams that build Watson Solutions for our clients including achieving the performance needed for success and value
- Communicate with key stakeholders as the lead delivery representative; participate in strategy and roadmap discussions
- Involving in contract solutions. Position as a trusted solution advisor and involve in promoting new solutions to the clients
- Responsible for defining and owning the Service/Quality Improvement plan
18
Delivery Project Executive Resume Examples & Samples
- Primary contact for the Project Executive (PE) on service delivery and support the PE in identifying growth opportunities and contract profitability
- Manage projects/programs (IBM PM Certified or working toward certification)
- Global delivery - leverage across organizations, competencies, and geographies
- Manages backup / recovery plans, disaster backup scenarios, capacity management, security and risk management, communication with the client and business compliance to IBM internal rules and guidance
19
Delivery Project Executive Resume Examples & Samples
- At least 10 years experience in project management and operational experience in delivery of large, complex projects and programs
- At least 7 years experience in managing the infrastructure element of mission critical applications that have complex infrastructure requirements
- Certified in Project Management
20
Delivery Project Executive Resume Examples & Samples
- Excellent current working knowledge of ITIL good Practice
- PMP certified
- Excellent leadership skills
- Budgeting and cost management experience
- Ability to work in a matrix organization
21
Delivery Project Executive Resume Examples & Samples
- 1) Degree in Computer Science, Information Technology, engineering, business or related field or the equivalent in work experience
- 2) At least 5 years experience in project management
- 3) At least 8 years experience in relationship management/client facing
- 4) Proven experience of managing the infrastructure element of mission critical applications that have complex infrastructure requirements
- 5) Technical skills include, but are not limited to in depth understanding of networking, telecommunication, and messaging and server environments
- 6) Excellent relationship, negotiation, conflict management, training, and analytical skills
- 7) Excellent written, oral communication and documentation skills. and interpersonal skills with proven ability to interact across all levels of organization
- 8) Proven ability to present to all levels of senior management
22
Delivery Project Executive Resume Examples & Samples
- 3) At least 5 years experience in relationship management/client facing
- 2) At least 7 years experience in project management
- 3) At least 7 years experience in relationship management/client facing
23
Delivery Project Executive Resume Examples & Samples
- Build Strong Client Relationships
- Business Growth & Development
- Managing Project Delivery
- Managing High Performing Team
- Provide account Leadership and project management to application services delivery teams to achieve sector, project, and business objectives
- Understanding Technical Environment of client
24
Delivery Project Executive Resume Examples & Samples
- 10 years experience in Project Management within the Financial Services Industry
- Customer Relationship Management experience at executive level
- Large/Complex Program Delivery
25
Delivery Project Executive Resume Examples & Samples
- Program management
- Analytics Solutions
- Production Support Management
- Agile Methodologies
- Automation and Reporting
- Cognitive Solutions
26
Delivery Project Executive Resume Examples & Samples
- Delivery Project Executive
- Application management service experience
- Client Management and Client Relationship Management
- People Manager Experience
- Financial Management Experience
27
Delivery Project Executive Resume Examples & Samples
- Strong experience in delivering complex system integration projects,
- Project/Program management,
- Client Engagements ,
- Financial Management,
- Exp 15+ yrs
- Experience in handling a large team
28
Delivery Project Executive Resume Examples & Samples
- Proven track record of delivering and managing complex infrastructure projects, program management and team / people management
- Technically aware and able to manage complex programme SI type jobs
- Other: knowledge of IBM if possible and able to rapidly build personal networks across the IBM organisation
29
Delivery Project Executive Resume Examples & Samples
- Act with integrity in all matters. Detailed understanding of claim structure and staffing needs globally for the account that drives the cost and efficiencies
- Proactively manage business controls (audit readiness). Controls & Compliance - Maintain strong business control posture, be audit-ready at all times. Ensure zero tolerance for violations of the IBM Business Conduct Guidelines and applicable government law; reinforce employee awareness of reporting channels for violations
- Manage projects/programs. Expert level knowledge is required across PM methodologies, emerging technologies and technical solutions pertaining to client needs. DPEs must have the vision and ability to influence their client’s actions
- Very good experience hiring top talent in an aggressive labour market
- Significant experience planning retention programs to reduce attrition
- Technically oriented university degree
- Experience in working in ITIL/ITUP environment
- Experience with Agile methodologies
- Experience with LEAN and/or Six Sigma
30
Delivery Project Executive Resume Examples & Samples
- Complex Program Management
- Managing Contractual Relationships
- Business Development and Opportunity Management
- Global Resource and Delivery management
- Solutioning Complex Deals
31
Delivery Project Executive Resume Examples & Samples
- Ensure quality and profitable services are performed to the agreed SLA
- To specify systems, processes and methodologies, to ensure effective monitoring, control and support of service delivery
- To ensure reports are provided to an agreed schedule (or on request), including management and account performance reports
32
Delivery Project Executive Resume Examples & Samples
- Single point of contact for the Country Exec and Account PE/DPE for the Account in Delivery Centre
- Ensure positive Client satisfaction and Client relationship is maintained
- Conduct monthly account performance review with customer
- Ensure / Manage communications on day to day service operations are delivered to customer based on ITIL framework
- Manage delivering to contract performance standards and client measurements(SLA/KPI)
- Responsible for driving efficiency ,cost management and Service Improvements for DC
- Participate in account plan/strategy
- Understand customer requirements and business opportunity/requirements identification, guidance, support and closure
- Provide account leadership/direction and technical support- Participate in response to RFS's on behalf of the delivery organization
- Drive/participate and coordinate audit readiness
- Availability Management - Ensure services are available as per agreed SLA's
- Continuously identify Process Improvements to ensure that the practices processes are aligned to Global Delivery practices
- Must possess strong process knowledge on Incident Management
- Stand as SPOC for Sending Account team and respond/communicate proactively
- Deliver on service commitments and participate in account plan/strategy
- Provide leadership and direction to Delivery teams ( preferably with Middleware or Platform skills)
- Ensure continuous communication & coordination with client in the event of Sev 1 or Major Incident
- Drive/Manage Crisis Management
- Plans , facilitates & coordinates delivery improvement measures (SIPs)
- Drive/Manage service quality, performance, and improvement of service delivery processes
- Monitors service-delivery performance with established governance
- Facilitates Business Continuity for the account during regional/ location outages
- Ensuring seamless communications between sending & receiving geo teams
- Participate in the Change Control Board and/or change control process as required
- Working experience in the respective Service Line (Competence) or on a Account Management position
- At least 2 years experience in process analysis tools, statistical software, performance behavior charts and spreadsheets, and knowledgeable on groupware desktop technology
- Lean Six Sigma Yellow Belt
33
Delivery Project Executive Financial Services Sector Resume Examples & Samples
- Ideally PMI Certification
- Extensive knowledge of Application Development and System Integration
- Broad experience with executive leading all aspects of a major account
- Experience of leading and delivering successful projects
- Strong Team leadership skills
- Strong Commercial Management capability
34
Delivery Project Executive Resume Examples & Samples
- 10 + years of experience as a Program Manager Experience
- Experience in Data Warehousing project
- Must have experience in IT Project Management
- Must be proficient with Agile Methodologies
- Minimum 3 years of experience in analyst, project management, change management, or performance management role
- Systems and process thinking
- Absorb a large amount of new information quickly & constantly
- Solve practical problems (related both to people and data) & carry out responsibilities with minimal supervision
- Develop project plans & supervise results
- Excellent organizational & time management skills with the ability to manage multiple priorities
- Interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Experience in Team handling
- Excellent problem-solving abilities
- Understand complex business functions
- Comprehend complex & multi-dimensional workflow
- Assess the success & modify future efforts based on results
- Conveys professionalism and maturity in dealing with people
- Successfully delegate and monitor the activities of others to achieve tangible results
- Experience in Analytics or Business Intelligence project implementation
- Domain knowledge in Media or Telco will be additional advantage
- Bachelor's Degree preferably in Business, Technical or related discipline or equivalent work experience
- Master's Degree Preferred
- Project Management Certification is a plus!
- Preferred but not required: Two years of experience working in the Systems Development Life Cycle (SDLC)
35
Delivery Project Executive Operations Resume Examples & Samples
- Provide IBM cost management, including annual document of understanding/interlock plan negotiations with reps/service delivery organizations ie: ISC (procurement services), S2P (asset lab), PMO, GBS, AMS, Hosting
- Insure positive customer relationships and satisfaction
- Provide project executives (PE) and service delivery organization's with a single points of contact
- Maintain performance standards, service quality and measurements for service delivery organizations
- Drive to zero over/under recovery on IBM interlock while balancing tower cost objectives
- Deliver on commitments and meet SLAs
- Provide SCM transition management, where applicable
- Ensure availability of support
- Provide leadership and direction to SCM delivery teams
- Develop annual account plans/strategies with SCM service delivery reps and finance staff
- Communicate regularly with service delivery reps on deliverables schedules and status of schedules
- Communicate with service delivery reps on monthly financial status, including recommended actions for meeting business needs and financial targets
- Ensure communications of day-to-day operations with project executives
- Communicate to service delivery reps on delivery plans, issues and status meetings
- Participate/lead regularly scheduled DPE-service delivery representative meetings based upon mutually-determined schedule
- Participate/conduct technology guidance and briefings to general process executives and service delivery teams based upon mutually-determined schedule
- Communicate customer/business technical strategies and relevant account information to service delivery teams
- Communicate to IBM executives any relevant account information
- Participate/conduct joint general process executive/service delivery team meetings, as appropriate
- Fulfill services as described in the IBM/ Client Services Contract and/or Document of Understanding
- Deliver projects on time, within scope and budget
- Provide/manage continuous improvement of services and identify alternatives/options as required
- Participate in process improvement activities, as appropriate
- Participate in joint planning activities, as appropriate
- Lead/staff teams to address critical situations/problems/projects/follow-up
- Ensure seamless delivery services across all towers
- Ensure accurate asset management
- Ensure implementation of supporting infrastructure to deliver supply chain services
- Adhere to all systems management control disciplines and change controls
- Develop action plans based on root cause analysis, trends and customer input
36
Delivery Project Executive Resume Examples & Samples
- Required At least 2 years experience in Project Management
- At least 2 years experience in managing client relationship
- At least 2 years experience in Apply Business Control
- At least 2 years experience in Customer SAP Support and Project Implementation
37
Watson Health Delivery Project Executive Resume Examples & Samples
- Ensure issue management process is followed (Customer / Contract Management )
- Provide a single point of contact and act as advocate for service delivery team
- Support investigations and reviews of major incidents
- Prepare and provide delivery measurements including cost, quality, scope, schedule, size and effort using provided tools
- Review change activity with customer and coordinate escalation of Level 3 support to appropriate team
- Assessing whether Problem Solver has determined what the problem is and whether a recovery plan has been mapped out
- Manage queues for incidents, problems, changes and other service requests pertaining to capacity
- License and certificate acquisition
- Timely disposition of closure or movement to Incidents
- Establish and communicate appropriate support queues (Delivery vs L1, L2, L3)
- Timely and clear hand-off of Incidents between development / delivery and within organizations through resolution
- Customer escalation for critical customer issues, available 24x7, with backups assigned
- Coordinate resources across the Delivery, Level 3, and Development teams to ensure resolution of customer issues
- Experience with preparing and providing project delivery measurements including cost, quality, scope, schedule, size and effort using provided tools
- Demonstrated experience with understanding the customer’s business objectives and use of Life Sciences Compliance
- Coordinate resources across the delivery, Level 3 support, and development teams to ensure resolution of customer issues
- PMP Certification is preferred
- Experience with Cloud Computing project management in a Life Sciences industry organization is highly desired
38
Delivery Project Executive Resume Examples & Samples
- Client Relationship Management, consulting skills, ability to work to successfully operate in a highly matrix environment
- Understanding of contracts and cost models, issue resolutions skills. Team management skills, SLA monitoring and reporting, excellent communication skills
- Understanding of contracts and cost models, issue resolutions skills. Team management skills, SLA monitoring and reporting, excellent communication skill
39
Delivery Project Executive Resume Examples & Samples
- Primary contact for the PE (Project Executive) on service delivery
- Responsible for managing to approved budget (for cost for service delivery)
- Manage projects/programs (IBM PM Certified or working toward Certification)
- Responsible for contract SLA/SLO (Service Level Agreements/Objectives)
- Lead weekly/monthly status meetings with IBM Team and Client
- Global Delivery - Leverage across organizations, competencies and Geography
40
Delivery Project Executive Resume Examples & Samples
- Perform service delivery Crisis Management. Capable of managing their assigned segment of the project, effectively meet commitments, good understanding of potential issues and able to take corrective action, and make appropriate trade off decisions to meet cost objectives
- Apply knowledge of current Project Management (WWPMM) Methodologies, processes, and tools
- Apply the current delivery processes, procedures, disciplines, and tools. Ensure continuous and effective services are provided based on the contract terms and conditions. Identify areas where continuous improvement can be applied and take the initiative to develop/recommend modifications to processes and procedures
- Establish plans and use techniques which prevent recurrence of problems. Communicate these plans to the team and ensure implementation and continuous improvement closed-loop problem solving
- Exhibit effective leadership qualities interacting with individuals, teams, PEs, and customers as needed. Encourage others to lead and implement changes in their business areas. Is sought out by others to provide guidance and is recognized as a leader by team members, PE/Customers, suppliers, and subcontractors
- Work with PE/customers, vendors/suppliers, and subcontractors in support of business opportunities. Identify the need for resources and work with the appropriate IBM procurement organizations to hire suppliers/subcontractors, and other personnel, as needed. Participate in the negotiations and work with legal/management to validate adherence to IBM policies and procedures
41
Delivery Project Executive Resume Examples & Samples
- Work with the Project Executive and delivery organization as a primary point of contact for client needs, requirements and expectations with regard to assigned IBM delivery team operations for Security Services
- Provide overall account leadership to the service delivery team to develop program, project, product, and business strategies, implementing resulting solutions to meet contract deliverables
- Manage cost, schedule, and service deliverables as per the contract, Balancing quality and cost management of service delivery areas
- Work collaboratively with individuals/teams to achieve client satisfaction targets
- Ensure audit-readiness for service delivery as per the contract agreement
- Establish effective project communication plans and present frequently to management, the client and team members, on project status and milestones over the life cycle of a project
- Work with and manage vendor relationships in the delivery of projects and services
- Use technical knowledge and familiarity with client to identify new opportunities for growth
- Involve in contract solutions. Position as a trusted solution advisor and involve in promoting new solutions to the clients
- Ability to interact across all levels of organization
- Proven ability to present to all levels of senior management
- Depth of knowledge in one or more of the core security domains: SSRC/GRC, IAM, SOC Operations, Application and Data, or Infrastructure Endpoint and Mobile Security
- An understand of contemporary and legacy security technologies used within a particular domain (e.g. Firewalls, IDS, Firewalls, SIEM)
- Understanding of compliance issues (ISO 27001, SSAE 16, COBIT) and Regulatory requirements
- Information Security Management Principles - A fundamental understanding of ISMS Principles is expected covering an understanding Disaster Recovery, Access Controls, Authentication, Audit, Governance, Risk Management, Security Architecture, Systems Development
- Microsoft Office Tools (Word, Excel, Visio, PowerPoint) - The ability to create high quality documentation such as Presentations, Risk Assessments, Reports and completing metrics and spreadsheets
- Min. Bachelor's Degree in Information Security or equivalent industry experience
- At least 10 -12 years’ experience in project management and operational experience in delivery of large, complex projects and Security programs
- At least 7 years’ experience in managing Security element of projects and programs in a large organization
- Possess Industry Professional Certification (e.g. CISSP, CISA, CISM, CEH,CCNP)
- Program and Project Management Certification (i.e. Prince2, PMP)
42
Delivery Project Executive Resume Examples & Samples
- Lead the company in meeting or exceeding client SLA's and performance levels
- Identification of opportunities to streamline the business and operational processes
- Responsible for the planning and estimating campaigns within a program portfolio
- Coordinate, track and manage the campaign
- Act as an escalation point of contact between the client and the operational teams
- Review and assess the operational efficiencies of the businesses
- Improve the sophistication of the operations and look at process and general business
43
Delivery Project Executive Resume Examples & Samples
- Bachelor’s degree in Computer Science/Engineering/ECE and otherIT/engineering related courses supplemented by an MBA or other related degree in a reputable school
- Ten years (10) of progressively responsible experience in a technical support environment and other related fields, 5 years of which in a managerial capacity
- Work schedule is shifting, including graveyard shifts, and work during holidays, weekends or overtime may be required
- Office equipment issued under employee’s name
44
Delivery Project Executive Resume Examples & Samples
- Good educational pedigree
- Relevant exposure and depth in BPO ops/ quality / transition etc.( depth of process know how)
- Preferably with financial services BPO experience
- Stability - should not have changed jobs frequently
- Ability to think out of the box - strategic thinking - (Larger picture)
- Very high focus on implementation - essential for process delivery as per SLAs/ SOWs
- Ability to interact and manage multiple customers
- Ability and proven track record to manage large teams effectively - approx 800 + people
- Analytical and numerical ability - data driven
- Ability to create and present dashboards
45
Delivery Project Executive Resume Examples & Samples
- Assume overall accountability for delivery excellence, business development, P&L, margin expansion and revenue growth
- Display excellent balance of skills in key management areas of client relationship management, financial management, delivery management, project/portfolio management and team/people management
- Create commercially viable delivery plans for the Account and achieved margin expansion
- Responsible for reviewing and providing an oversight on overall IBM deliverables
- Establish deep and wide relationships at an executive level as well as within various senior layers of the client management through personal trust and eminence
- Achieve a high client satisfaction score consistently
- Liaise with the client stakeholders and internal service groups and formulate internal resourcing strategy to fulfill the demand pipeline to address resourcing needs
- Manage delivery for large scoped based complex platform migration program on schedule and within budget
- Successfully identify, analyze and manage risks and issues for the program using risk management methodologies
- Manage client escalations and develop corrective action plans for schedule/cost/quality variances when appropriate
- Develop and review Integrated Project Plan as well as track delivery through planning, execution, monitoring and closure phases
- Perform status reporting to the client executives through dashboard presentations
- Bring Thought Leadership and offer solutions to the client problems though the insights derived from the prior platform migration experience
- Maintain contract documents and PCRs
- Develop business road maps and strategies for business growth
- Responsible for overseeing process (sales, financial, delivery) outcome reporting, investments and forecasting
- People Management: Build and develop a high performing delivery team
- Utilities industry experience
- At least 5+ years of solid experience of managing large scope based multi million platform migration contracts
- Project Management, Project Delivery, Team Leadership, Maximo (or Asset Management) skills
- Solid experience around client relationship management, financial management, delivery management, program management and people management
- Ability to manage delivery aspect with some sales background will be an advantage
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Delivery Project Executive Resume Examples & Samples
- At least 5+ years of solid experience of managing large scope based multi million platform migration contracts (Specific: Windows/AIX for On Prem/Cloud)
- Must have technical understanding around tools/ecosystems for Platform migrations, AppZero understanding will be an advantage
- Prior experience around migrations onto Cloud is required
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Delivery Project Executive Resume Examples & Samples
- Create and maintain client relationships: Establish and cultivate mid to senior level client relationships. Own client satisfaction and manage escalations through stakeholder management and by providing delivery and consulting advice to the customer. Be the 'voice of the customer' in the delivery organization and safeguard client's project objectives
- Own and oversee client and IBM delivery and financial commitments: Ensuring effective delivery organization providing services as per scope, schedule and financial commitment. Providing delivery and financial outlook and pro-actively managing those with internal (IBM) and external (client) stakeholders. Crisis management in time of need as well providing direction to account project managers. Understand delivery and financial methods, tools and processes. Ensuring that the client KPIs and scorecards are green
- Create, maintain, and lead account team: Develop and manage senior project leaders and team leaders. Provide business insight, oversight, coaching and quality assurance to account team members. People management responsibilities for senior team members. Ensure high performance from account team. Manage remotely located teams, mainly in India
- Identify and drive opportunities for growth: Based on knowledge of client's priorities and industry trends, develop opportunity plans to support client and IBM growth, and following those through to successful execution. Foster an environment for growth and innovation, delivering client value and closing new business opportunities. Respond to client RFP/ RFQ, develop solution, build pricing for proposals, manage internal approvals
- At least 6 years experience in complex application services solution design and development, and associated pricing/commercial models (including RFP response co-ordination)
- At least 10 years experience in client relationship management
- At least 10 years experience in delivering large global SAP projects
- Experience in managing teams across new SAP technologies (S/4-HANA)
- Working knowledge of SAP rapid deployment methods
- Experience in mobile development practices, particularly UI5, android and iOS native a plus
- Working knowledge of ‘managed services’ delivery models, including complex SLA/KPI frameworks and associated financial management practices
- Experience in service transition and stabilization, service improvement roadmaps, continuous improvement frameworks
- Working knowledge of agile methods and tools
- Experience in managing offshore and nearshore delivery centers
- Hindi and Bengali: Fluent
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GM F&A Delivery Project Executive Resume Examples & Samples
- Demonstrated skills and experience in managing across aspects of PTP / OTC and RTR
- Ability to interact and manage multiple customers across the globe and handle escalations
- Ability and proven track record to manage large teams effectively
- Drive to continuously look for opportunities to improve metrics and the validation of the data
- 15+Years of experience in F&A service Delivery in a third party environment
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Delivery Project Executive Resume Examples & Samples
- To oversee the efficient and effective contact center operations by ensuring that designated program and other call center campaigns meet the Service Level Agreement (SLA) with the client in order to achieve the Company’s operational & revenue targets
- Creating appropriate servicing and retention strategies for them, as required
- Assisting with training and identify training needs within the customer support
- Responsible for the operational adherence to contractual Client as requested
- Manage the day-to-day operational activities of his assigned program in coordination with the client representative and/or other functional units of the organization as it relates to manpower resources, systems & procedures & quality improvement efforts
- Ensure compliance to Standard Operating Procedures to optimize manpower and system capacity
- Initiate continual improvement in Contact Center Operations in order to exceed customer expectations
- Must be 12 months in the current role, band and account
- Good KPI standing for the last 6 months Must not be currently enrolled in a Performance Improvement Plan (PIP)
- Must not have incurred any disciplinary action / Remedial Action Plan (RAP) for the past 12 months (reckoning period will be the date employee received the Notice of Resolution)
- Note: Written warning for WPS cases are excluded
- Must not be currently enrolled in a Performance Improvement Plan (PIP)
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Delivery Project Executive Resume Examples & Samples
- Ensure client needs are satisfied by constructing partnerships between the Project Office, clients, vendors, and subcontractor organizations, and managing the implementation of these partnerships to ensure positive client satisfaction
- Build client satisfaction through formulation, development, implementation, and delivery of application services responding to client requirements as specified in the contract or Statement of Work (SOW)
- Own quality for service provided by the delivery organization and responsible for tracking and reporting on service level performance
- Expert level knowledge is required across Project Management methodologies, emerging technologies and technical solutions pertaining to client needs
- Must have the vision and the ability to influence the clients' actions
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Delivery Project Executive Resume Examples & Samples
- Client Management & Client Relationship Management
- SAP
- Contract Management, Finance Management & Compliance & Security
- Service Management in Cloud Environment
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Delivery Project Executive Resume Examples & Samples
- Actual experience as DPE (at least 1 outsourcing project) managing multiple towers - DC Operations, Server, Network, HelpDesk, Deskside, Service Management
- Project Management methodologies, emerging technologies and technical solutions pertaining to client needs should be areas of expertise
- Knowledgeable of Service Management (ITIL) as applied in DC Operations - incident, problem, change/release, availability, capacity and performance
- Ability to work effortlessly across organizational, physical and cultural boundaries to translate effectively between business objectives and technical opportunities
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Delivery Project Executive Resume Examples & Samples
- Agree on requirements, deliverables, target dates, cost and 3rd party dependencies
- Change Management of Client requirements/scope for the project
- Manage impact of changes to the project and Priorities on the delivery organisation
- Reporting & Tracking of project progress
- Facilitation and coordination of timely delivery of all project components, work products and deliverables
- Work with delivery or project teams to obtain any release schedule data required to assist in the scheduling and management of the project
- Escalation of project related RAID (Risk Action Issue Dependency) items where appropriate to IBM Management, Client, delivery hierarchy and 3rd parties
- Provide IBM internal project status reports as required for the project
- Overall project planning & scheduling
- Ensure that DC China has complete financial coverage for all undertaken activities
- Ensure that DC China have aligned schedules where there are interdependencies between projects
- Develop an integrated, Client approved Transition Plan
- At least 3-5 years of PM experience
- Applied knowledge of Project Management and Office tools
- Experience in a process driven environment
- Good knowledge of project management methodologies and tools
- Demonstrated project management skills in a complex environment
- Excellent inter personal skills
- High level attention to detail
- Ability to quickly assimilate technical and non-technical information
- Fluency in English is mandatory, both written and verbal
- Lateral thinking
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Delivery Project Executive Resume Examples & Samples
- Minimum of 7-10 years' experience managing testing teams
- Manage teams of 150+ professionals who are geographically dispersed
- Ability to refine the team structure and drive team improvements
- Establish, implement and execute the processes required for a quality center of excellence with the objective of driving a test transformation strategy, activities and savings as committed to clients
- Proven track record in the ongoing adoption of test enhancements or accelerators including test automation strategy and frameworks
- Proven track record of effectively managing a portfolio of $10M + test engagements
- Manage client executive communication and relationship
- Minimum of 10 years' experience managing testing teams
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Delivery Project Executive Resume Examples & Samples
- Service Delivery - 3 years
- Financial/Billing - 3 years
- Project Management - 3 years
- Data Analytics - 3 years
- Excel and PowerPoint
- Database Skills
- Process development
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Delivery Project Executive Resume Examples & Samples
- Plans, develops, and implements strategy for operational management and development to meet agreed organizational performance plans within agreed budgets and timescales
- Strong client relationship management
- Conducts analysis for maintaining service levels and team performance, volume forecasting, and takes care of staff calculations and costs
- Implement plans and policy as determined, and changes as necessary
- Schedules and leads call monitoring sessions
- Understands the factors related to gaps in operational processes and implement improvements and/or action plans as needed
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Delivery Project Executive Resume Examples & Samples
- Bachelor or above on Computer Science and Technology related
- Project Management methodologies, emerging technologies and technical solutions pertaining to client needs
- At least 5 years project management experience
- Big account management experience
- Advanced communications skills, proven customer relationship management, leadership, business acumen, financial management
- Deep knowledge with the ITIL methodology
- PMP or ITIL certificate is preferred
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Delivery Project Executive Resume Examples & Samples
- Assume overall accountability for project delivery, including and not limited to Operational management, attainment of Service Level Agreements, Ticket and request for Service management, contract and scope management, etc
- Display excellent balance of skills in key management areas of client relationship management, financial management, delivery management, project/portfolio management and leading global deliver team
- Review and provide oversight on overall IBM deliverables
- Manage delivery on time and on budget
- Successfully identify, analyze and manage risks and issues for the account/program using risk management methodologies
- Bring Thought Leadership and offer solutions to the client problems though innovation and breakthrough insights
- Display strong process oriented skills
- Minimum 5 years’ experience in a similar role
- In depth experience in Application Management Services (AMS) Delivery, specializing in Global Delivery Management, Resource Management, Transition Management and Risk Management
- Knowledge of emerging technologies and solutions
- As above with 7+ years industry experience (Communications industry preferred)
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Delivery Project Executive Resume Examples & Samples
- 10+ years' experience with complex account management
- 5+ years' experience leading large scale transition projects
- 5+ years' of personnel management experience
- 8+ years' experience running an Enterprise Service Desk and Deskside support services
- 10+ years' experience building teams and utilizing global resources
- Information Technology Infrastructure Library (ITIL) Certification
- Microsoft Office suite or products
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Delivery Project Executive Resume Examples & Samples
- Able to communicate clearly and concise. A professional oral and written command of English. Able work with the client. Listen and understand their needs. Multi task. ITIL certification an asset. Cloud education or certification. Leadership skills a must. Required to lead and drive teams to deliver service
- Display a proven balance of skills in key management areas of client relationship management, financial management, delivery management, project/portfolio management and leading global deliver team
- Display proven process oriented skills
- Cloud, Intel, Vmware, UNIX and Security
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Delivery Project Executive Resume Examples & Samples
- Professional Experience - 12yrs
- Project / Portfolio Management - 3 yrs
- Team Lead - 5 yrs
- Client Relationship Management Experience- 4 yrs
- Financial Management Experience - 4 yrs
- Ability to solution proposals
- Ability to structure deals
- Managing development projects
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Delivery Project Executive Resume Examples & Samples
- 10+ years in IT project , Program Management , finance business management and Operations
- Team Lead - 10 yrs +
- Client Relationship experience - 5 years +
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Delivery Project Executive Resume Examples & Samples
- Relevant academic background, preferably with accreditation from a professional association
- Demonstrated people management ability to lead and mentor staff of all levels
- Demonstrated business acumen including superior negotiation skills and contract/profit management
- Leadership skills and the ability to multi-task within the workplace
- Willing and able to travel as required
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Delivery Project Executive / MJM Resume Examples & Samples
- 10 years experience in leading GDPS projects
- 10 years experience in leading multi site GDPS implementations
- 10 years experience in managing 1M engagements
- 10 years experience working with high performance teams
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Delivery Project Executive Resume Examples & Samples
- Responsible for overall client service, financial recovery and revenue growth, ensuring Process Audit and Compliance, Engagement Life-cycle Management (Opportunity, Establish, Optimize)
- Perform client relationship management, escalation management and change Management for IBM’s clients
- Partner with PE and Partner in attainment of PE financial and client satisfaction targets (per DOU/SOWs)
- Involvement in contract solutions (being a trusted solution advisor and promote new solutions)
- Overall leader of the service delivery team
- Responsible to balance quality and cost management of service delivery areas
- Responsible for audit-readiness for service delivery
- Integrator of services to meet service level agreements and budgets
- Responsible to bring service delivery operational innovation examples in use on the account to the client on a monthly basis during the Client Delivery Plan (CDP) review
- Responsible for service quality, service delivery performance and drives service excellence
- Advocate to service delivery for PE, Partner and Client and negotiate for proper funding for service delivery
- Project Management - 5 years
- Account Management - 5 years
- People Management - 5 years
- Agile Project Management/Coaching - 4 years
- Retail Industry - 3 years
- IBM Certification in Managing Client Experience and/or Project Management
- Risk and Issue management - 2 years
- Web/Mobile Application Development - 4 years
- Managing Global Teams - 5 years
- Risk and Issue Management - 5 years
- Relationship/Stakeholder management - 5 years
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Delivery Project Executive Resume Examples & Samples
- Complex Program Management - 8 years
- Project Management - 12 years
- Managing Contractual Relationships - 8 yrs
- Business Development and Opportunity Management - 6 years
- Global Resource and Delivery Management - 12 years
- Solutioning Complex Deals - 6 Years
- Managing Client's Expectations - 4 years
- Managing Process Automation - 4 Years
- Managing Cloud Applications - 3 years
- Data Science and Data Analytics - 2 years
- Proficiency in Blockchain - 1 year
- IBM Cyber Security Tools and its implementations - 1 year
- Devops Deployment - 2 Years
- Managing API Connect implemenation - 3 Years
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Delivery Project Executive Resume Examples & Samples
- Primary point of contact for AMS day to day delivery
- Responsible for delivery quality, customer satisfaction
- Managing contractual cost and profitability of the account
- Responsible for the current program (Driving base account growth campaign, A/C financial management, leading monthly and quarterly Governance meeting
- Responsible for contract Service Level Agreements/Objectives (SLA/SLO)
- Executing A/C innovation / Improvement plan
- Responsible to address competitive threats and grow the portfolio
- Ability to deliver complex ERP project/Functionalities by leading IBM and Client team
- Manage projects/programs (PM Certified)
- Hand on with Global delivery - leverage across organizations, competencies, and geographies
- 10-15 years of overall professional experience, from which
- 3-5 experience Services Management
- 5-7 years of client Management and Client Relationship Management for clients having presence across multiple countries
- At least 5 years of Financial Management Experience
- At least 5 years of people manager experience
- At least 5 years of Technical /Functional experience (Enterprise resource planning)
- At least 5 years of experience managing remote development team across multiple locations
- Aligned with latest technology like Java Could services, Testing Automations , Cognitive & Watson
- Business knowledge with Pharmaceutical Industry & Manufacturing Unit
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Delivery Project Executive Resume Examples & Samples
- Experience with Application Development and Management projects ( 5+ years)
- Experience with AMS Contract Management (5+ years)
- Experience with Customer Relationship Management (3-5 years)
- Project Management experience (5+ years)
- Finance management and business controls management and reporting (5+ years)
- Understanding of SAP application base (3-5 years)
- Application production support methods (4-6 years)
- AMS Services global delivery model (5-7 years)
- Electronics Industry experience (3-5 years)
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Delivery Project Executive Resume Examples & Samples
- Total of 20+ years of IT industry experience
- 10+ years of DPE Experience in managing large accounts ( Size $25 Milion or above)
- 15+ years Global Delivery Leadership experience. Should have managed team across multiple geographies
- 7+ years of healthcare experience spanning across multiple healthcare clients
- 15+ years of Project Management experience. Should be a certified Project Management Professional. PMP certification and IBM Senior PM certification is a Must
- 15+ years of people manager experience
- Proven abilities in selling IBM offerings to the client. Should be able to demonstrate growth YOY In the accounts managed
- 10+ years of strong financial management experience. Should be able to demonstrate exceeding the annual revenue and profit targets consistently. Should have managed different types of contracts like fixed price, T&M etc.,
- Strategic planning and execution to enhance profitability, productivity and efficiency throughout the account operations
- Proven abilities in base account growth by identifying opportunities in the client landscape. Should be able to demonstrate yearly signings in the accounts managed
- Consistent high client satisfaction scores
- Top honors/awards from the client as well as parent organization
- Professional giveback in growing the DPE/PM community. Should be able to demonstrate professional givebacks done over time
- Consistent top performer ratings in the parent organization
- Should be able to provide strategic direction to the account team; Direct implementation and execution of policies and practices; Support delivery/sales plan objectives to meet & exceed organizational requirements; Recommend sales strategies for improvement based on market research, competitor analyses & client landscape; Manage multiple channel selling strategies; Build, develop and manage sales/delivery team capable of carrying out needed sales and service initiatives
- 19 years IT experience
- 10 years DPE experience of managing large accounts
- 10 years of Global Delivery expeirence
- 7 years of Healthcare experience
- IBM Senior PM or DPE Certification
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Delivery Project Executive Resume Examples & Samples
- Minimum 10 years experience in Project Management
- Minimum 15 years of experience overall IT experience
- Minimum 5 years experience in Cost Management
- Minimum 10 years strong client facing skills
- Strategic thought Leadership
- 10+ years experience in Project management
- 15 to 20 Years experience in Overall IT experience
- 5+ years experience in Cost Management
- Strong client facing skills
