Delivery Executive Resume Samples

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A Lemke

Andreanne

Lemke

292 Morissette Harbor

Houston

+1 (555) 194 1174

292 Morissette Harbor

Houston

Phone

p +1 (555) 194 1174

Experience Experience

San Francisco, CA

Client Delivery Executive

San Francisco, CA

Larson-Will

San Francisco, CA

Client Delivery Executive

Planning, organising, negotiating, staffing, directing, and controlling all aspects of specific client contract or account
Provide leadership by assisting in the negotiation, closing and ongoing management of multi-year multi-million dollar contracts
Agree points of interaction and escalation with the client, ensuring the continuous delivery of the service according to the Service Level Agreements (SLA)
Responsible for cultivating and expanding relationships with senior client stakeholders
Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and SLA and other contracts
Attaining service level agreements, revenue protection and growth, controlling cost, asset security and audit readiness
Develop and manage an annual operational budget and ensure that monthly and pass through billing happens

Dallas, TX

Customer Delivery Executive

Dallas, TX

Walker Inc

Dallas, TX

Customer Delivery Executive

Responsible for career development/planning, performance and pay discussions of team members
Mentors team members on delivery management best practices and process improvement opportunities
Develops account plan for the Delivery Management Team for the customer in coordination with the Customer Executive who owns the integrated, final plans
Manages the hiring, staffing and maintaining of a diverse and effective workforce
Independently determines approach to managing teams, daily operations and manages the hiring, staffing and maintaining of a diverse and effective workforce
Provides complex metrics and reporting support to all relevant stakeholders
Manages delivery components of the Account P&L

present

Dallas, TX

Business Sales & Delivery Executive

Dallas, TX

Jacobs Group

present

Dallas, TX

Business Sales & Delivery Executive

present

Active account management and delivery team management
Work with, and support, stakeholders on joint cadence to track pipeline and performance against signings and revenue targets and gap plans
Work closely with the GBS SAP Service Line (GBS Partner and other GBS sellers) & GBS Industry Partners to develop new opportunities and pipeline
Facilitate continuous learning opportunities and empower teams to improve performance of my teams
Make intense investment in knowing the client (industry, ecosystem, org, Individuals)
Develops a clear and compelling point of view and set of digital banking offerings for ASEAN banking accounts
Understands incremental delivery and the value of performance metrics

Education Education

Bachelor’s Degree in Computer Science

Central Michigan University

Bachelor’s Degree in Computer Science

Skills Skills

Strong customer focus
Expert level knowledge of SAP methodologies
Good understanding of the latest SAP innovation topics such as Business Transformation, Digital Economy, in-memory computing, cloud and Internet of Things, S4H
Organizationally savvy: appropriately aggressive, yet cool and respectful, professional presence
PMP or PgMP certification and /or other industry and project management certifications is desirable
Being able to actively use SAP tools (Solution Manager, PEM, PtD or RM@FS) or other similar tools
Formal trainings in project and program management, agile project management, SAP methodologies (A2O, ASAP or Activate)
Global cultural awareness and respect
5 – 10 years of project management experience in large scale, high risk, or strategic projects/program
3 – 5 years of supervisory or coaching experience in teambuilding and leading teams

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15 Delivery Executive resume templates

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Quality Delivery Executive French Speaking Resume Examples & Samples

Drive improvement in quality performance to ensure we deliver the very best customer experience
Drive improvement in quality performance to ensure organizational targets are met and exceeded
To lead quality calibrations across the EMEA network of customer operations
Ensure total alignment and consistency in quality standards across the business
Assist and support the Quality Manager in developing, aligning, implementing, measuring and reporting on customer quality across SCC Europe
Introduce and maintain a ‘quality culture’ in the relevant sites
Be the quality champion for the relevant market
Assist Quality Manager in implementing quality strategy in relevant markets
Develop and implement effective measures to analyze and understand the training needs of the Sales and Customer Care teams
Input to Training Team for the development of appropriate training and coaching
To assist in the delivery of training across the network
Daily communication with key quality contacts in outsourced and offshore sites
Regular reporting on quality performance
Analysis of performance statistics
Conduct calibration calls with outsource and offshore partners to ensure alignment
Conduct regular alignment activities with key quality contacts, e.g. ‘Check The Checker’ to ensure accuracy of auditing
Fluent in either French/German (Business Speaking) & English Speaking
Proficient in Microsoft excel, powerpoint etc
1 years’ experience in a quality role preferably in a contact centre,
Excellent written English – the highest standards in grammar, punctuation and spelling
Excellent spoken English - articulate, able to give presentations
Fluent in either German and or French
Extensive experience of driving quality improvement
Experience of working with quality tools to monitor performance
Experience of working with outsourced partners
Experience of delivering quality in line with brand values
Prior experience in travel industry
Experience of travel systems eg GDS
Experience of working in fast paced dynamic environment
A passion for driving improvement
Total understanding of what high-quality customer experience is
Can operate with ease across multiple geographies
Cultural awareness and appropriate sensitivity in workings across multiple countries
Self-motivated, uses initiative and problem solver
Collaborative, and results driven
Willingness to go beyond boundaries to get things done
A passion for detail
Tenacious
Resilient
Willing to travel

Account Delivery Executive Resume Examples & Samples

Significant and relevant business experience with multiple customers
A track record in successfully achieving/exceeding operational goals
The ability to work and perform in a matrix organisation structure
Proven delivery track record with full P&L management
Multi-cultural and multi-country experience desired; experience in effective utilisation of remote delivery capability
ITIL/ITSM experience and basic certification (ITIL V2 or V3 fundamental)
New business development experience would be an advantage
Ability to build & sustain strong customer relationship at the senior level
Help clients and AE’s realise expansion opportunities through ITO portfolio offerings and services
Possess strong influence & negotiation skills
The ability to demonstrate financial management of a P&L
Ability to prepare and deliver clear, concise and persuasive communications for multiple audiences, including demonstrating effective writing, presentation skills, listening actively
Coaches, mentors and develops ADMs
Possess Industry sector knowledge (finance, manufacturing, etc.), or cross-industry skills developed from multiple customer sectors
Crisis & conflict management

Customer Delivery Executive Montreal Resume Examples & Samples

4+ years managerial/leadership
Ability to multi-task in a dynamic environment, interpret and apply complex and technical regulations, policies, and procedures related to customer contracts, often under significant timeline pressures and with accuracy and attention to detail
Ability to lead cross-functional delivery teams not directly reporting to their position
Strong ability to motivate, direct and lead others
Ability to manage delivery costs to plan

Senior Program Manager \ Customer Delivery Executive Resume Examples & Samples

10+ years of experience managing projects, preferably Civilian government agencies
Project Management Professional (PMP) certification (required within a year)
ITIL Foundations Certification (required within 6 months)
8+ years of project planning, scheduling, executing and monitoring and control functions
3+ years of IT Infrastructure Management experience required
Previous experience supporting and interfacing with senior executive stakeholders
A general understanding of and technical competence in data center technologies
A working knowledge of ITIL service management principles
Demonstrated experience at overseeing and managing the largest and most complex accounts
Knowledge of finance, contract management, customer relationship, leadership, relevant industry, negotiation, value creation and project management
Advanced priority-setting skills as they relate to setting strategic direction for the group
Seasoned ability to multi-task in a dynamic environment, interpret and apply complex and technical regulations, policies, and procedures related to customer contracts, often under significant timeline pressures and with accuracy and attention to detail

Public Sector Senior Sales Delivery Executive Resume Examples & Samples

Responsible for developing and overseeing implementation of effective services sales
Delivery of engagements and staff management
The successful applicant will work with some of VMware’s most important, most demanding customers and partners and will be responsible for all aspects of our services business including: customer satisfaction, services delivery, operations, recruiting and staff development
He/she will develop strategic plans to grow VMware’s services business in alignment with our customers and partner needs
He/she will also develop strong, positive relationships with Account teams, Program Managers, Service Directors, Technical Program Managers, and key local and Industry partners
Strong people management and leadership, Operational Control (operating and budgeted expense), and Resource Allocation (headcount and staffing plans)
He/she will need to lead and motivate others, have a high level of selling and customer/partner service skills and have the ability to think strategically
The successful candidate will possess excellent communication and presentation skills as well as have the ability to interface effectively with employees and customers of all levels
This position will require direct people management and strong people leadership skills of a multi-discipline team
The role requires a strong manager who is resourceful, confident under pressure, and has demonstrated knowledge in Federal Government Services, Operational Support and Business Development
Utilize VMware EPIC2 values (Execution, Passion, Integrity, Customers, Community) to conduct day to day business
Qualified candidates should have an advanced degree or equivalent experience in leading a professional services delivery team within the US Federal Government
Experience within the Federal Government and/or Systems Integrator space is a plus
Must have 10+ years industry or related sales and consulting experience
Candidates must understand technology and have the background to provide leadership in the technological services practice
Experience selling complex solutions, requiring integration (solutions being sold and w/existing customer investments) and Professional Services to execute
Ability to communicate the business value and/or ROI of proposed products and solutions
Experience leading a team of professionals in sales campaigns that include Sales Executives, Field SE’s, Inside Sales, Field Marketing, and Professional Services
Clearance: TS/SCI strongly preferred

Business Sales & Delivery Executive Resume Examples & Samples

Experience leading business development, marketing and sales efforts, including development of marketing plans and budgets
Understanding and experience with the Media & Entertainment industry, including domains such as cable, broadcast entertainment, publishing, information services, theme parks, and technology trends
Management consulting experience with Media & Entertainment clients
Ability to harness advances in data technology, data management and analytical techniques to improve business performance
Experience with industry solutions within the Media and Entertainment environment
Ability to create a solution and client engagement strategy for the Media and Entertainment Industry
Ability to bridge technology and business solutions
Experience helping Media & Entertainment companies go through significant transformations
Knowledge in advertising, audience analytics/research is a plus
At least 4 years experience in the media and entertainment industry
At least 3 years experience in providing management consulting services as part of a large consulting firm, including the use of consulting methodologies and project management (utilizing a formal/structured consulting methodology)
At least 3 years experience in leading sales within a consulting environment
At least 3 years experience in managing projects, including ability to negotiate scope, develop a project plan, develop the analysis framework, and/or being the Go-To Manager for onsite client work
At least 3 years experience in leading strategic projects around business processes, technology, business and customer strategies and/or change management

Sap Business Sales & Delivery Executive Resume Examples & Samples

Support both the development of new Healthcare business opportunities and the delivery of Healthcare services to clients
Develop strategy for assigned Healthcare accounts & participates in the development of overall strategy
Responsible for overall performance for assigned Healthcare accounts and for servicing and selling Healthcare solutions in other accounts/Industries/Services
Preferably with retail knowledge
At least 10 years experience in delivering and assisting with consulting sales for SAP projects in Federal Government and Defence
At least 10 years experience in Project Management experience on Large-scale SAP Implementations
At least 10 years experience in business development and professional services sales experience with SAP

Business Sales & Delivery Executive Resume Examples & Samples

At least 10 years experience in sales and account management with track record in achieving or overachieving personal sales target
At least 10 years experience in Strong industry in SAP Sales is a must
At least 10 years experience in Strong exposure to THAI Market is a must. ASEAN market in general is a definite plus

Delivery Executive Program Manager Resume Examples & Samples

Perform service delivery Crisis Management , manage program delivery scope, commitments and responsibilities of service delivery team. Makes appropriate trade off decisions to resolve business issues, cost and quality objectives
Proven knowledge in the use of Project Management (WWPMM) Methodologies, Processes, and Tools. Working knowledge of Sales (SSM) Methodologies, Processes, and Tools
Clearly understand and employ effective communication techniques. establish Communication Plans and Governance Model for interacting with PE/Customers functional management. Clearly communicate service delivery performance to appropriate levels of management and executives. Ensure attainment of service delivery agreements according to contract commitments
Develop and implement the metrics appropriate to manage service delivery performance. Implement appropriate reporting cycles, processes, methods, and tools. Analyze metrics for trends, exceptions and anomalies, and investigate further to take appropriate action. Leverage the infrastructure and total resources/capabilities of IBM including technologies, products, services, and subject matter experts to achieve service delivery objectives
Expert understanding of current delivery processes, procedures, disciplines, and tools across all accounts. . Establish and apply total cost of ownership principles, develop alternative cost strategies, and continuously ensure cost effectiveness, efficiency and continuous improvement of service delivery

Business Sales & Delivery Executive Resume Examples & Samples

Sales : Mastered
Application services : Mastered
Distribution Sector knowledge- Mastered

Business Sales & Delivery Executive Resume Examples & Samples

Develop and executejoint, mutually beneficial, IBM/SAP business plan covering - growth initiatives, joint financial targets, go-to-market plans and tactics, enablement and investments required (sales and delivery), and on-going partnership governance
Lead the interlock and execution of IBM/SAP Alliance growth initiatives - working with IBM &SAP teams across all relevant part of the business - in agreed joint target markets, solutions, accounts and opportunities
Work closely with both IBM and SAP client executives and sellers to develop new opportunities, and drive account/opportunity engagement to build and develop joint pipeline
Work closely with the GBS SAP Service Line (GBS Partner and other GBS sellers) & GBS Industry Partners to develop new opportunities and pipeline
Work closely with the IBM Cloud teams to drive the new IBM/SAP Cloud offerings (HEC, CMS etc), enablement, engagement, GTM and pipeline
Lead and execute regular management governance / review process with IBM and SAP stakeholders at appropriate levels (Executive, Sales Management, Alliance, Brands etc)
Work with, and support, stakeholders on joint cadence to track pipeline and performance against signings and revenue targets and gap plans
Drive Executive engagement and build and foster closer Executive relationships between IBM &SAP
Leverage extended WW and AP Alliance teams to understand global strategies & initiatives, and to support local enablement & execution in India/SA
Gain support for local plans and activities, and escalate issues as appropriate
Lead the IBM Systems charter to grow IBM footprint with SAP applications and work with Systems sellers to win business in SAP accounts
Be the advocate for SAP Alliance in IBM, and be the trusted advisor to IBMers on SAP business in India/SA
Help identify and develop new solutions opportunities in response to market changes, CAMSS initiatives and / or SAP acquisitions
Sales leader, with strong sales track-record of sales leadership and achieving sales results
Experience with account strategy and planning, with ongoing governance
Ability to quickly establish credibility and build relationships at senior executive levels (VP level at SAP, MD & GM level at IBM), with IBM &SAP CX's and sellers, and with GBS
Strategic thinker - ability to find new ways to develop and grow business
Ability to "sell" ideas internally, and drive the Alliance agenda. Get people from different parts of IBM &SAP to collaborate and focus on client outcomes- to drive business
Prior experience and/or understanding of the Enterprise Applications market - ideally having worked with or for 3rd party ISV’s, SI’s or Alliances
Ability to develop in-depth knowledge of the IBM/SAP industry-specific solutions along with the associated IBM value-added strategy(ies), and map joint solutions that address clients’’ business needs
Ability to work in a complex, competitive alliance and manage “Co-opetition” - balancing and positioning IBM and SAP’s collaborative and competitive offerings
Ability to be an advocate for the Alliance - sell internally in IBM
Strong collaborative and teaming skills
Broad network / relationships within IBM
Energetic, self-motivated, pro-active, “can-do” approach

Delivery Executive for Solution Architect Office Resume Examples & Samples

Drive best practices in program management, managing customer expectations, metrics driven project management and overall governance of complex, multi-country deployment programs
Lead project recovery from a Dynamics Domain perspective for assigned engagements as needed to drive corrective actions working with local teams
Be a champion for the proper application of the SureStep Evolved methodology and tracking of metrics utilized to track project health
Channel lessons learned from engagements to continuously improve the estimation process and SOW quality
Provide leadership and best practices to the field delivery managers around pre-sales to delivery entry criteria and handover
Serve as needed on select program level steering groups
Serve as a liaison with WW Delivery Excellence and Services Business Desk to land processes as they evolve and drive compliance
Extensive professional experience in information technology consulting, technology implementation, or related field
Deep expertise with Microsoft Dynamics AX or CRM (preferably both) in a program leadership capacity
Experience working directly with Practice Leadership and client CXOs and Sponsors
Strong track record of collaboration and working on matrixed teams
Solid understanding of SureStep methodology and full delivery lifecycle experience from pre-sales to productive operations on complex projects
Demonstrated track record of effective communication with technical and business leaders at all levels within large enterprises (and for internal candidates) and within Microsoft Business Groups and Sales organizations
Demonstrated track record of ability to support and influence teams for positive results and improvements
Strategic and/or an IT consulting experience with a premier consulting firm
Proven ability to transfer industry and market knowledge gained from customer engagements to account teams and other Microsoft constituencies
Experience with executing plans with field delivery organizations
Global experience across several markets preferred
Multi-language a plus
Relevant undergraduate degree and /or equivalent work experience. Master’s Degree preferred
Travel requirement for this position is up to 100% for multiple months and 50% otherwise and is an integral expectation of this position as the needs of our customers and our business demand. Travel will be global with reasonable accommodation for time zones and transit times
Location – role will be based in London, UK

Business Sales & Delivery Executive Resume Examples & Samples

Design & Implementation of Device, Gateway related technologies for IoT
Adoption & Extending of various connectivity protocols (RFID, ZigBee, Wi-Fi, LORA, GPRS,3G) on to the device & Gateway platforms, catering to various specific use cases of client requirements
Architecture for the IoT solutions end-end, including middleware and cloud components
Build quick prototypes to demonstrate the viability of an IoT concept
Ability to develop High/Low Level Design diagrams, system functionality changes, data model, data flow, interface specifications etc
Develop functional/business test plans, test and certify the functionalities of the IoT solution
Conduct system research, analysis, design, benchmarking and problem resolution with close coordination with Business Analysts, customers and the Lead Solutions Architect
Maintain and improve IOT related processes that maximize system availability, efficiency/ effectiveness and minimize/prevent problems/ issues
Technology Adoption and Roadmap for Sensor, Device and Gateway related industry technologies, market trends, evaluation of alternate technologies
Extensive knowledge and understanding of trends, coverage, markets related to Internet of Things (IOT)/ M2M/ Industrial internet / Internet of Everything
Hands-on experience of 7+ years on Embedded Systems, Connectivity, Sensors, Gateways, Field connectors, Automation and Control Systems, MODBUS, BACNET, OPC, HART, SCADA protocols
Strong understanding of Cloud computing technologies, specifically in developing and architecting of IoT Enterprise applications

Business Sales & Delivery Executive Resume Examples & Samples

Excellent leadership skills, an eye for business growth and a talent for building successful client relationships are essential, as well as
Experience in shaping & closing large deals in the Financial Services Sector
Deep knowledge of Financial Services sector
A successful track record of Application Development and Innovation (ADI) sales and account growth
Deep relationships at CxO level which are capable of being leveraged by IBM
An understanding of the ADI marketplace including competitors, value propositions and channels to market
A deep understanding of the sales, commercial, account management, delivery and general business model; and be competent to develop and deploy competitive strategies against our competitors
A Consulting Approach to selling including the ability to influence senior stakeholders and experience of being part of the contract negotiation team in building sound commercial models

Business Sales & Delivery Executive Resume Examples & Samples

Experience in working with ERP, PLM, SCM, CRM, AMS & Bluemix
ERP implementation and Systems Integration
IT Consulting experience in CRM
Experience in Banking and Insurance Industry as well as Energy and Utilities

Senior Services Delivery Executive Resume Examples & Samples

Must have a proven record of delivering business value through direct CIO-level interactions
Business process and people management skills or related experience required
Travel is an integral expectation of this position as the needs of our customers and our business demand. This position location is flexible
Industry leading breadth knowledge of how cloud technology applies to business issues, and have demonstrated analysis and communication skills connecting technology and business problems

Senior Account Delivery Executive Resume Examples & Samples

Bachelor’s or Master’s degree
Experience managing Fortune 500 clients
Demonstrated capability in managing large, Global, and complex projects with teams of 30 people or more
Substantial experience with managing offshore delivery work of team sizes 10+
At least 8-10 years related technology experience
Demonstrated experience managing contract values greater than $5M
Demonstrated ability to lead client, consulting, and support teams
Excellent project management capabilities in large projects, PMP certification preferred
Demonstrated experience collaborating with sales, architects and clients in structuring work to sell new business
Demonstrated experience managing operational aspects of an account based services business including budgeting, cost management, invoicing, and resource management
Travel required (75%+) within U.S. and potentially internationally

Regional Delivery Executive Resume Examples & Samples

Hands-on experience in operations, service delivery, strategy, organization development and management, supply chain /vendor/partner management, software/product development of complex IT & Telecom Networks & Solutions
Proficient in development and implementation of capability building initiatives, acquisition & retention of key talents, designing training programs, building domain/business knowledge, technology competencies and performance management
Successfully overseen initiation, execution & delivery of large and complex projects
Skilled in conflict resolution, performance evaluation, facilitating diverse learning, and building productive relationships with clients and staff
Energetic self-starter with excellent team development, conflict resolution and negotiation skills
Proven ability in evaluation of management programs, troubleshooting to isolate the cause (s) of human performance gaps or organizational needs
Expert in establishing/redesigning organizations, and influencing/leading the work of individuals and groups in change initiatives

Services Delivery Executive Resume Examples & Samples

Must have a degree in Computer Science or Engineering, or equivalent work experience
10+ years related corporate and/or consulting IT experience, including both program management and service delivery
Work experience should involve pre-sales support, solution design, project envisioning, planning, development, deployment, and management
A deep understanding of markets, customers and related technology; have the background to provide leadership in the practice and a demonstrated effectiveness in solution sales, software consulting, IT Operations and executive client management
Deep understanding of customer and partner business and IT environment

Senior Account Delivery Executive Resume Examples & Samples

Manages engagement risk and delivery quality
Establishes the processes to support delivery operational excellence. This includes project initiation in the delivery system, defining the project calendar and work breakdown structure, and defining deliverable acceptance and reporting procedures. Project initiation also includes validating scope, conducting project kickoff and holding Conditions of Satisfaction (COS) discussions with stakeholders
Tracks the performance of the engagement, the quality of project deliverables and reports on the effectiveness of the engagement against the baseline plan
Builds his/her time into engagements as appropriate to allow for mitigation of engagement risk and to achieve the required level of billable utilization set by the business
Reviews and approves consultant and partner billable hours and expenses each week, and reviews and approves client invoices before they are sent
Defines in advance the acceptance criteria for each project deliverable, works with the team to establish delivery dates for each deliverable, and oversees the review of client deliverables to ensure they meet all client acceptance criteria, securing sign-off on each deliverable as defined in the SOW
Develops strong, positive cross organization relationships with internal groups to include industry units, account teams, and product groups, as well as with partners and customers
Develops trusted relationships at the highest levels of the customer organization
Recognizes and capitalizes on account growth opportunities
BS, BA or Master’s degree
8-10 years of related experience
IT Implementation (e.g. CMM and CMMI), IT Service delivery and Support (e.g. ITIL Foundation), Project Management fundamentals (e.g. PMI or equivalent) and Industry-specific certifications (if applicable)

Account Delivery Executive Resume Examples & Samples

Bachelor’s degree (B.S. or B.A.) required. Master’s degree in business or technology preferred
8+ years of consulting or large enterprise operations experience
Refined relationship management skills; ability to effectively engage at all levels of an organization, particularly executive and C-suite
Strong project/program management experience with previous direct customer engagement and responsibility for project financials and operations (PMP or equivalent highly desired)
Experience managing complex IT projects
High competence in these capability areas
Influencing for Impact
Judgment

Assessment Delivery Executive Resume Examples & Samples

Co-ordinate a broad range of assessment activities
Deliver a world-class candidate experience
Support the Manager with the day-to-day operational management of recruitment activities
Deliver briefings for repeat high volume campaigns
Champion the Data Retention Policy and the Data Protection Act
Support colleagues in Reception, and other teams in Resourcing when required
Strong drive for service delivery
Previous experience of recruitment or recruitment administration
Previous experience of planning, co-ordinating and delivering assessments/events
A passion for high quality standards, with strong attention to detail and accuracy
Strong communication skills to articulate clearly and professionally both to the internal and external clients at a range of different levels

Account Delivery Executive Resume Examples & Samples

Bachelor Degree or equivalent experience
10+ years of related experience including leading large-scale delivery projects/programs
Proven ability to understand customer needs, create and build ongoing relationships and deliver customized, customer-focused solutions
Experience developing customer facing presentations and account recommendations
Experience managing contracts, subcontracts and partner teams
Demonstrated experience managing the financial success of multiple projects/programs
Strong interpersonal skills, ability to debate, facilitate, negotiate, influence and work with others collaboratively and constructively
Proven track record of exceptional performance, high productivity and meeting deadlines
Fluently Bilingual ( French/English) Oral and Written

Delivery Executive Resume Examples & Samples

Acting as lead engagement manager on assigned RPO accounts
Controlling Program P&L and budgets
Monitoring program expenses against proposed financial plan
Reviewing risk and quality plans to ensure necessary mitigation and continuous improvement plans and activities are identified and implemented
Proven experience leading or managing recruiting teams according to SLA guidelines
Proven experience in managing client relationships
Proven experience managing remote teams
Proven experience in client management
50% Travel Annually
Bachelors Degree

Senior Delivery Executive Resume Examples & Samples

Accountability for designing and delivering to customer SLA's, monthly and quarterly business metrics
Accountable for Management of Program Staff between 10-50 employees (including Hyderabad Research Center, US Operations Center, and On-site resources)
Partner closely with IBM technology lead, Divisional Business Partners, IT, trainers and others for program purposes
Consulting with clients in identifying system/process enhancements necessary to better align the solution with their business goals, including prioritizing those enhancements needed to meet project deadlines and budgets
Partnering with Managing Director and client stakeholders to ensure the effective delivery of the customer, including: on-going operational management of service delivery, ensuring fulfillment and cost efficiency
Developing and disseminating program status reports for internal and external stakeholders including Monthly Operations documentation for Executive team, weekly status reports and post-mortem analyses
Proven experience in Staffing, Recruiting or Strategic Human Resources, either in a corporate or professional services environment
Proven experience managing client relationships
Proven experience in recruitment metrics and managing numbers
Proven experience with computers, including in-depth internet knowledge and working proficiency in Word, Excel, Power Point, Visio, Project applications and database applications
Fluency in English

Program Manager / Delivery Executive Resume Examples & Samples

Ten (10) years of technical experience in all phases of program management for complex computer systems and/or computer facilities operation
Requires knowledge of available hardware, related system software, system integration techniques, network management, and project management practices
Demonstrates ability to work independently based on the strategic plan or under general direction
Must be able to effectively employ contemporary project management tools

Infrastriucture Delivery Executive Resume Examples & Samples

Works closely with Account Manager to plan the overall client relationship strategy, concentrating on cost reduction, service improvement and new businesses
Coordination of all service delivery activities, is single point of contact for client and Capgemini; responsible for global client relationship management
Ensures all Capgemini management and staff involved are briefed, perform to expectations and deliver all services in scope to Client satisfaction at the required contribution margin
Service reporting and quality (OTACE management)
Thorough understanding of all contractual obligations
Experience managing a client portfolio, P&L or account the size of 50 MM or greater
Service Delivery
Accountable for meeting set revenue, profit and growth objectives for improving overall customer satisfaction targets
Accountable for demand planning across the delivery organization – Understands, anticipates and influences customer demand for services and ensures that service delivery capability is able to fulfill the demand
Responsible for SLA & contractual schedules and delivery targets, contractual performance & development
Accountable for contract change process, contractual consistency & service performance & improvement
Accountable for change management, project management / operational management standards and procedures
Accountable for overall financial performance of delivery and reporting through the financial cycle
Leading and Managing teams of 100 + people to include off shore team members
Client Satisfaction
Accountable for overall customer satisfaction and for the achievement of all key SLAs and KPIs
Responsible for developing strategic partnerships and client references
Strong Executive Presence
Extensive experience building relationship at CXO-level
Able to nurture strong intimacy with client
At ease navigating the Power Base
Track record of influencing the Decision Makers
Owning the Infra Strategy
Mastering the Infra Portfolio & Services
Knows how to implement the Strategy with the Client
Committed to an aggressive Business Plan
Experienced in the Client’s Market
Demonstrating strong Business Acumen
Mindful of the Client’s Clients
Anticipating on the Client’s future Business or IT needs

Delivery Executive Resume Examples & Samples

Assists the SAP license sales team in the closing of any software deals by providing oversight to the implementation planning & estimating, and coordinating multiple SAP LOBs and partners as required
Business development - actively identifies and develops business opportunities; creates long term value plans with customer to achieve customer business objectives and expanding SAP services on the account
Proven ability to build trusted relationships at the client executive level

Delivery Executive, West Region Resume Examples & Samples

Candidates can be located anywhere in the West Region**
During implementations, manage overall services relationship between customer, partner and SAP to ensure that projects / programs are delivered on-time, within budget and with the highest levels of customer satisfaction through billable consulting
Provides guidance to the SAP project team including resource strategy, issues and escalation management, project execution and general information. Work with CP when new Service Sales opportunities are identified to expand business and continually inform Management of opportunity status and revenue KPIs for their Value or Strategic Account(s)
Travel up to 100% may be required
Bachelor's degree is required
Master’s degree preferred
Minimum 15 years SAP services sales and services delivery experience including services management experience. Major Systems Integrator experience preferred
ERP implementation leadership experience required including PMP certification
Prior experience leading SAP implementation teams is not required but strongly preferred

Delivery Executive Resume Examples & Samples

10-15 years SAP services sales and services delivery experience including services management experience. Major Systems Integrator experience preferred
Expert level knowledge of SAP Retail & Fashion (AFS) industry and methodologies
Prior experience leading SAP implementation teams is required

Customer Delivery Executive Resume Examples & Samples

Identifies opportunities for Growth and Innovation and supports planning and execution for the same
Responsible for deal governance and technical certification of new solutions. Owns task order approvals and contract change orders for the account(s)
Overall ownership of account financials, (P&L management), profit goals, and forecasts
Aligns operational plans with functional strategy and approach
Independently determines approach to managing teams and daily operations
Responsible for career development/planning, performance and pay discussions of team members
Responsible for holding Customer Governance meetings and accountable for ensuring Crisis Management/Business Continuity Plans are developed and active

Customer Delivery Executive Resume Examples & Samples

Accountable for the delivery of service commitments to customers for their account(s) and proactively identifies potential issues and drives resolution to avoid customer impact and facilitate continuous improvement
Aligns operational plans with functional strategy, approach and directs the efforts of others in the achievement of the strategic and operational objectives of the group
Independently determines approach to managing teams, daily operations and manages the hiring, staffing and maintaining of a diverse and effective workforce
Advanced knowledge of finance, contract management, customer relationship, leadership, relevant industry, negotiation, value creation and project management
Ability to communicate clearly, present to senior leadership/executives and to motivate, direct and lead large groups of people
Well-developed ability to multi-task in a dynamic environment, interpret and apply complex and technical regulations, policies, and procedures related to customer contracts, often under significant timeline pressures and with accuracy and attention to detail
10+ years of relevant experience or equivalent combination of education and work experience / Undergraduate degree and 8-10 years relevant experience or Graduate degree and 6-8 years relevant experience

Customer Delivery Executive Resume Examples & Samples

Overall ownership of assigned customer relationship(s)
Responsible for profit goals and effectively manages LOB account P&L and forecasts
Manages delivery components of the Account P&L

Client Delivery Executive Resume Examples & Samples

Agree points of interaction and escalation with the client, ensuring the continuous delivery of the service according to the Service Level Agreements (SLA)
Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and SLA and other contracts
Work in collaboration to identify methods or purchase and procurement, establishing evaluation criteria, evaluating alternative options and assisting with the decision to select the most appropriate vendor/supplier
Develop and manage an annual operational budget and ensure that monthly and pass through billing happens
In collaboration, review all proposals delivered to the client and ensure that growth objectives within the account are in line with Dimension Data’s overall growth objectives and serve the best interest of the client
Collaborate and engage with a variety of stakeholders to ensure the delivery of services against the agreed Service Level Agreements
Act as people managers for a group of Client Delivery Managers
10 years’ work experience
Minimum 5 years’ experience relevant to field
Excellent client service orientation and relationship building skills
Excellent communication skills (both verbally and written) and can use these skills to interact with a variety of stakeholders
Expert negotiation skills
Assertive in their approach and display excellent persuasion and influence ability
Good at solving problems and can use your initiative to drive innovation

Client Delivery Executive Resume Examples & Samples

Planning, organising, negotiating, staffing, directing, and controlling all aspects of specific client contract or account
Active participation in opportunity creation, growth and negotiation of contract and variations
Establishing and maintaining plans and programs for a high level of Client satisfaction, achieving all project deliverables on-time,
Attaining service level agreements, revenue protection and growth, controlling cost, asset security and audit readiness
Total responsibility and accountability for all aspects of contract profitability, base-line control, contract administration, contract re-negotiation and the operational P & L
Protection of account revenue, as well as identifying, proposing, pricing, and selling new opportunities for revenue growth/contract profit. This will include effective utilization of the sales force, as appropriate
Initiates continuous contract service reviews in order to report on contract performance and to assess
Acts as the final escalation point for the client ensuring executives are promptly notified and properly engaged to quickly address critical Client contract problems
Ensure effective team performance and meeting of daily, weekly and monthly targets through monitoring of performance data and the application of standard Performance Management procedures
Oversees a highly skilled team providing leadership, direction and influence at the highest level, by setting clear expectations
Promote innovation in the team through example and by seizing opportunities
Ensure a safe, healthy, flexible and productive work environment for all employees
Experienced and successful in the delivery of complex / outsourced services tailored to the unique requirements of the client and that deliver measurable business value
Knowledgeable in multi-sourcing concepts and how to create services that aligns with a client’s use of multi-sourcing
Experienced in forming new and enduring matrixes teams focused on clear common objectives, client delivery and business results
Proven ability in ensuring the commerciality of the deal construct and the requirement to fulfill the client’s stated business objectives
Relevant experience in managing and leading the functional areas related to the specific job role

Managed Services Account Delivery Executive Resume Examples & Samples

Overseeing end-to-end delivery, service excellence, Customer satisfaction, contract performance, operational business planning, and financial performance
Overseeing performance against all KPIs and SLAs
Approval of delivery staffing requirements / resource change requests for the contract
Agreeing and signing off on Contract Changes, as required
Managing transition of the agreement to operational status and ensuring Diebold Nixdorf fulfils all contractual obligations, including SLAs, on-time and on-budget
Making strategic decisions that drive service excellence, Customer Satisfaction, and contract performance
Ensuring the account team meets all of Diebold Nixdorf’s obligations to the Customer and that the Customer is meeting all of their contractual deliverables
Responsibility for sign-off of the end-to-end service delivery model, implementation, and for all ongoing services delivered to the customer
Ensuring effective Governance is in place between the Customer and Diebold Nixdorf and being actively involved in and leading the delivery portion of Governance
As part of his/her duties, the ADE will ensure that the team supporting the account
Ideal candidate would possess Managed Service/Outsourcing background with experience operating a multifaceted delivery program, containing multiple delivery capabilities, operating from multiple locations
Bachelor’s Degree in Business Administration, Management, Information Systems or equivalent experience
10+ years of technical, account management and/or operations management experience required
Candidates who are green/black belt six sigma trained and ITIL Certified are preferred
Must possess excellent problem solving skills with a proven track record improving customer satisfaction
Individual should be a leader with the ability to communicate effectively at the executive level(oral/written)
Position requires a highly motivated individual with a combination of excellent business skills, field service knowledge, IT, and Managed Service operations
Must be acutely process driven and analytically sound, with strong technical and operations knowledge

Account Delivery Executive Resume Examples & Samples

BS, BA or Master's degree
8-10 years of related experience in Services Consulting Business
Competency in Analytical Problem Solving, Customer/Partner Relationships, Product & Technology Expertise, Project/Program Management
Willing to travel 50-70%

Account Delivery Executive Resume Examples & Samples

Microsoft has a flexible working culture and on an average week your time could be split between the offices, customer locations and your home
Flexibility on UK travel will be required as this is a UK customer facing role
Microsoft is an equal opportunity employer and supports workforce diversity
Microsoft’s privacy statement can be viewed on the following web page: https://www.microsoft.com/EN-US/privacystatement/GlobalCareers/Default.aspx

Delivery Executive Resume Examples & Samples

Master's degree, MBA or equivalent training and experience
Must have a deep level of expertise in HCM and preferably have experience with the SuccessFactors solutions
PMP or PMP certification and/or other industry and project management certifications
Expert level knowledge of SAP methodologies
Global cultural awareness and respect
Preferred to have hands-on management experience in a multi-national environment
Organizationally savvy: appropriately aggressive, yet cool and respectful, professional presence

Business Sales & Delivery Executive Resume Examples & Samples

Market leadership in front of the client – exhibiting the confidence and polish to grow credibility as a “trusted client advisor” and build relationships with key decision makers of the Client
Consultative selling – helping clients understand new possibilities based on a fundamental understanding of industry and client issues, proactive client ideation and end-to-end problem solving
Expertise in Public tender procurement process
Collaborative working style – actively engaging IBM, our clients and our partner ecosystem, which includes focus on integrated, full-service capabilities, using SWG assets and solutions to drive differentiation - Leverageing Research, CXO studies and capabilities to create eminence opportunities at clients
Global focus – integrating the team and IBM around supporting global / cross-border needs of client
Community building – promote teaming and idea sharing across the account to grow best practice sharing, transparency and collective intelligence, in country and at global level
Quality delivery – focus on seamless delivery, outcome based results, and accelerated time to client value
Land and expand mindset – identify new opportunities (e.g., in new line of business and functional areas) to expand client penetration and sole source work, grow book of business and ensure successful deal closure
Active account management and delivery team management
Preferred Technical and Professional Experience

Customer Delivery Executive Resume Examples & Samples

Overall ownership of assigned customer relationship
Accountable for the delivery of service commitments
Develops account plan for the Delivery Management Team for the customer in coordination with the Customer Executive who owns the integrated, final plans
Translating usability and field research findings into design improvements
Own BPO task order approvals for the account
Manages delivery components of the account P&L
Ensures positive customer experience and satisfaction by developing and executing to a Net Promoter Score (NPS) Action Plan
Responsible for assigned customer relationships and delivery for small to medium engagements with Task Order value up to $10m
Drive Innovation and value add initiatives at the account
This position will supervise Production Delivery managers for the onshore and offshore delivery centers

Business Sales & Delivery Executive Resume Examples & Samples

Works with account partner to close digital banking deals
Develops a clear and compelling point of view and set of digital banking offerings for ASEAN banking accounts
Assesses market, identifies digital banking plays and works with the Account partners and ASEAN banking leader to initiate and progress digital banking campaigns to closure
Develop the ASEAN digital banking extended team in collaboration with the Service Line leadershipClient Value Responsibilities – Client Satisfaction, Relationship Management & Client DeliveryBuild Influential and Enduring Client Relationships
Make intense investment in knowing the client (industry, ecosystem, org, Individuals)
Focus on “likeability” factor and increasing client’s personal and professional successBe viewed as a pioneer of new & Relevant thinking
Continuously bring provocative, new ideas / POVs that matter most to the client
Leverage IBM’s story, innovation capabilities, sr. execs, to hold higher value conversations
Actively translate ideas into high-value client opportunitiesBe viewed as a champion of Client Experience
Drive business outcomes that make the client and IBM successful (mutual success)
Earn client’s trust, starts with strong delivery to over-delivering in every client exchange
Provide insight to manage client opportunities and needs (e.g., resourcing)Actively develop great Leaders and Teams
Facilitate continuous learning opportunities and empower teams to improve performance of my teams
Instill core consulting skills through on the job learning and support of trainingExcel at Personal Re-invention with Clients
Make the client smarter about the issues that matter most
Actively grow thinking, understanding, eminence of the team and client’s talent
Build 3-dimensional acumen (IT, Business, Consulting) that allows me to rapidly adapt skills in a changing client environment Demonstrate Ability to Integrate & Collaborate
Developing a strong cross-brand network and day-to-day working relationships to deliver on my client’s needs like no other
Know what can’t be said by others (compelling case for IBM)Think and Act Beyond Borders
Frame points of view / recommended approach in global context – help my client see opportunity and growth beyond existing borders
Analyze and leverage the depth and breadth of IBM’s global offerings to deliver against our client’s expectations, footprint and needs

Partner Delivery Executive Resume Examples & Samples

Should possess the ability to work with internal and external stakeholders to understand the relationship and business connections across many initiatives within the organization
Understand the evolving roles of the Partners in the APJC go-to-market and be able to articulate how that impacts Sales, Service delivery and Cisco's strategic direction
Be able to manage through ambiguity to identify key measures, activities and capabilities needed to produce near term results
Excel in collaboration, change leadership and influence management with a diverse set of stakeholders and competing priorities
Translate and execute regional implementation of global strategic Partner initiatives and drive alignment and performance of the participating teams against specific targets and goals
Engage in Partner account planning and business review cycles with APJ Channels and Account teams
Develop and monitor a Partner business scorecard to manage short and long term strategy execution with our extended partner sales capabilities in region
Provide an holistic view of the overall partner landscape, including financial, customer and operational business drivers and provide recommendations as needed to the senior leadership team
Partner delivery alignment and enablement - ensures partner knowledge of TS global processes for entitlement, case open, escalation, asset recovery, etc and provides performance feedback on partner collaborative support capability (TAC and RMA consumption, quality of L0-L2 performance)
Develop the capabilities and contributions of the team, ensuring a highly productive and motivated team environment in which all opinions are recognized, respected and treated equitably
Interlock with other groups at Cisco; drive effective execution and collaboration across Cisco's matrixed organization
Develop strong, productive relationships locally, regionally and globally to increase team effectiveness and achieve business goals

Operations Delivery Executive Resume Examples & Samples

Supporting the operations delivery department with rider recruitment and zone management
Researching and implementing initiatives to foster rider community and ensure high retention
Communication with riders across a wide range of cultures, religions and backgrounds
Making relationship with riders to understand issues and challenges they face
Developing new methods and executing them for rider recruitment
Responsible for the steady volume of new riders
Carry out recruitment/ onboarding on the weekend if needed
Supervising rider hours approval, payments & administration

SAP NS Delivery Executive Resume Examples & Samples

Participate in the development of project management best practices
Excellent understanding of SAP solutions and of the consulting business processes and functions
Strong knowledge of SAP HEC/NS2 Secure Cloud, Managed Services Offerings
Ability to train and mentor project managers or teams in project management methodologies
Knowledge of the strategic and operational issues of the project management business unit
A clear vision of what determines a successful project for the customer and for the enterprise
Adaptability and flexibility to manage deadline pressure, ambiguity and change
Strong leadership, organizational and interpersonal skills; the ability to work well with people from different disciplines with varying degrees of technical experience; competence in clear concise and tactful communication with senior executive management, clients, peers and team members
5 – 7 years of project management experience in large scale, high risk, or strategic projects
7 years of technology experience working with US Federal Government
10 years of experience working in SAP ERP – BW, ECC, SRM, CRM SCM3 – 5 years of supervisory or coaching experience in teambuilding and leading teams
Strong knowledge of SAP HANA
Demonstrated experience in managing issues, scope and quality while bring projects to successful completion within the cost and time requirements
Some level of international implementation experience required
Management experience in managing medium size teams
Management experience of medium to large size and multilayered teams is desirable
Management of remote resources (global delivery or distributed organization)
P&L of LoB in medium to large organization is desirable
Leading in matrix organization and without formal authority a plus

Client Delivery Executive Resume Examples & Samples

Establish strong relationships with the client and Business Unit stakeholders and generally have good relationship building skills
Be responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements and other contracts
Develop and manage an annual operational budget and work with the Commercial Team, ensure that monthly and pass through billing happens
Excellent client service orientation

Business Sales & Delivery Executive Resume Examples & Samples

Proven ability to communicate effectively at the executive level
Expert in Big Data Advanced Analytics and Cognitive computing solutions is a plus
At least 9 years professional experience
Exposure in Communication Industry

Client Delivery Executive Resume Examples & Samples

Lead and have overall responsibility of client satisfaction on project / service delivery
Directly and indirectly provide leadership in influencing and managing Sales, Services, Operations and Account Management teams throughout the client delivery life cycle
Responsible for cultivating and expanding relationships with senior client stakeholders
Effectively communicate to client strategic opportunities and the overall strategic value that TVPT brings to the relationship
Develop and lead strategic relationships with service delivery partners
Lead and facilitate engagement workshops and discovery sessions
Reinforce the Operational Level Agreements within the delivery of services by the Operations team to agreed quality. Proactively communicate to internal teams about update to deliverable and timelines
Act as the functional manager for all service management process, being the escalation point for process owners and giving direction to continuous improvement of all service support and service delivery processes
Measure and the report the impact of the offerings currently in place, so that the customer and TVPT have a common understanding of the value they are receiving toward achieving their expected outcomes
Lead by ensuring OLA’s and SLA’s and any 3rd party supplier agreements are in alignment with and cable for delivering services with the contracted timeframes
Strong relationships with the Account Team (is this an internal or external team?) building an understanding of Customer Requirements and business drivers
Coach/Mentors Teams
Contributes to organisational change by cascading information/best practice/success stories back into the Commercial organisation
Consultative/Solutions selling & technical delivery experience
Business Intelligence/Insights & technical delivery experience
Proven technical and service delivery experience
Global Strategic Account Management
Proven experience within customer-focused/centric approach role/organisation
Contracts negotiation experience
Proven Leadership Skills
Ability to network, collaborate and communicate effectively across a matrixed organisation
Ability to influence, negotiate and persuade multiple stakeholders globally (at all levels)
Ability to manage highly pressurized situations and adapt to rapidly changing environments and requirements
Implementation and optimization project management experience
Knowledgeable of portfolio and industry
Emotionally intelligent be able to seamlessly adapt to the customer style, customer size and scale and seniority of stakeholder/decision maker
Inquisitive a genuine desire to want to identify and understand customers’ expressed and unexpressed needs through effective exploration
Trusted adviser listen to understand before being understood –move the current perception of the customer to think differently about Travelport and how you can help
Analytical thinker be able to analyse data and insight and think ahead for the customer
Storytelling be able to bring alive insight and portfolio in a way which engages and inspires customer buy-in
Solid Technical foundation/background (built up through experience) and reinforced with an appropriate, relevant degree
10 years + of senior client delivery experience (ideally from a technical and service delivery perspective)

Delivery Executive Resume Examples & Samples

Principally acts as the general manager of aligned accounts and owner of the customer relationships for DBS Line of Business either in an 1:1 relationship for top accounts or in an 1:n relationship for lower customer segments
Is accountable for the customer P&L, owning topline, consumption and project margin (bid and incoming margin)
Actively pushes premium engagements (MaxAttention / Active Embedded)
Represents DBS – one face to the customer, being accountable to establish customer loyalty and satisfaction
Is primarily a delivery execution function managing the end-to-end delivery of Digital Business Services
Is to make sure what was sold gets delivered (in time & quality), the revenue gets consumed, software utilized and the profitability is managed
Is expected to look for opportunities where SAP can add value and expand the engagement along the agreed innovation roadmap
Is responsible to drive the adoption of the innovation roadmap and guide the customer in their journey
Has a clear focus on SAP innovation and differentiation creating an engagement model that allows the customer to quickly realize value
Is accountable for the entire Engagement across all Lines of Services sold to the customer in support of an identified innovation roadmap
Accountable to generate incremental revenue within existing customer engagements along the innovation strategy of the customer
Coordinates all SAP deliveries in support of an identified roadmap which is aligned with the customer and drives maximum value
Has a clear role throughout the service sales and delivery process in order to maintain its role as the trusted advisor towards the customer
Aligns and partners with GCO in identifying, developing and reviewing proposals for expanding SAP’s footprint (license, subscription and services) and collaborating to preserve maintenance revenue streams
Acts as counterpart to the GCO AE (license), GCO SAM (services sales) for a dedicated account and therefore builds an integral part in all GTM activities (e.g. unified account planning)
Is involved early in the customer sales cycle to ensure a proper attach and the positioning of PE and further strategic DBS services
Establishes and actively manages executive-level relationships with key customer stakeholders (LOB and IT)
Manages the governance process aligned with all stakeholders (customer, SAP, and partners)
Oversees and leads the development of large, strategic Run Simple proposals and tenders
Establishes trusted advisor status with strategic customers
Operates as customer advocate within SAP
Proactively identify changes in work scope and ensure appropriate planning measures are taken with internal and external stakeholders to reassess and amend the scope of work requirements, budget and timeline
Assists with value roadmap development and maintaining alignment with SAP solution evolution
Manages “business outcomes” based on customer business KPIs
Recommends investment areas and controls approved investment budgets
Defines customer software deployment strategy and areas of innovation
Delivers solution on-time and on-budget and ensures appropriate risk management
Actively selects and manages the entire Front Office Team
8-10 years of transformational program management across large, complex programs which include P&L management of large engagements
Experience in successfully leading cross functional teams without authority / in a matrix
Experience with engaging C-level customers
Demonstrated to successfully operate and align across internal and external stakeholders on various levels
Project Management experience needed
IT/Software industry background is an advantage
Strong stakeholder management and influencing skills
SAP Product Portfolio (on premise and cloud solutions, S/4HANA) / SAP standard solution and service offerings
SAP Next Generation solutions and services (e.g. S/4HANA, Fiori (Mobility, UX), Cloud)
Industry Solutions (in related Practice area)
SAP Product Roadmap (in related Practice area)

DBS NA Delivery Executive Resume Examples & Samples

Serve as an end-to-end trusted advisor, providing exceptional service and adapting strategy to meet customer needs
Oversee the project team, offering guidance and escalating concerns
Hold customer and team accountable, initiating performance improvement conversations as necessary
Maintain thorough understanding of ERP solutions to increase consumer confidence, sell services, and lead implementations
Project Management Tools and Methodologies
Financial Knowledge
Product and Technical Knowledge
Organizational Knowledge
Track record of achieving revenue and margin goals while managing multiple client projects of meaningful scope and duration

VP, Program Delivery Executive Resume Examples & Samples

Think like a customer; provide legendary experiences and trusted advice
Develop our colleagues; embrace diversity and respect one another
Lead: End-to-end program delivery on select Major Initiatives on behalf of the Executive Sponsor in alignment with Enterprise Strategies
Strategy & Planning:Lead the overall EPMO strategy, develop Global Communications, Talent & Capability Strategies and manage EPMO Business Operations
Govern:Drive accountability through defined Enterprise Standards, Portfolio Governance and Executive Committee structure
Tools:Establish an Enterprise Project Portfolio Management Platform and integrated Tools strategy in partnership with key stakeholders
Lead e Program Management Professionals, coaching and mentoring them through the initiatives they are delivering, including EPMO driven priorities that may extend beyond direct program delivery accountabilities
Deliver one or more of the Bank’s largest, and most strategic pan-enterprise programs
Defining the vision, roadmap and strategy for Program Delivery end-to-end
Driving completion of Target Operating Model and Business Architecture to ensure alignment of vision to scope, and clear stakeholder impact
Effectively identifying and manage stakeholder engagement and impacts across the enterprise
Supporting business sponsors in structuring and securing approval for project / program business cases and associated funding
Defining Strategies and Plans for: Resource Management, Requirements Management, Change Management, Business Testing & Quality Assurance, and for meeting all delivery control objectives
Identifying and mitigating interdependencies with other projects / programs
Ensuring accuracy and completeness of all project reporting: including Financials, Clarity data, quarterly Board reporting material and other inputs to EPMO reporting as required
Delivering projects on budget; effectively managing program financials. Identifying opportunities to reduce program expenses, aligning to productivity initiatives
Adhering to risk and control frameworks. Ensure 100% of Medium or High Risk Audits or self-assessments receive a satisfactory rating. Ensuring no overdue audit findings
Supporting the business sponsor in the completion of Closure documentation, Lessons Learned, and Post Implementation Reviews
Practicing TD's shared commitments and act as a champion for management

GSP Partner Delivery Executive Resume Examples & Samples

15+ years relevant industry related experience (e.g. IT domain expertise)
Executive Presence. Achieving results in a fast changing environment, through influence and communication
Business and Financial Acumen. Knowledge, insight and understanding of business concepts, tools and processes for making sound decisions
Relationship Management. Demonstrated focus on building and managing key partner and Cisco relationships to help drive greater partner intimacy and business alignment
Cross-Functional Effectiveness. Leverages resources across Cisco and the partner to drive success
Consulting - Developing an overall services strategy aligned to customer/partner outcomes and needs
Operational Excellence. Achieving Operational Excellence in service delivery execution and management of account level profitability
Leadership and People Management. Build and develop teams that continue to drive high quality partner execution
Innovation. Keep innovative thought processes and ideas in the forefront of service delivery execution and service solutions
Service Provider Market. Known with the Services Provider market and TS offerings

Senior Delivery Executive Colombia Resume Examples & Samples

Advise on the product roadmap and 3-5 year strategy with the SAM, continually reinforcing the value of SAP’s portfolio
Establishes and influences program governance to openly discuss issues and concerns and act as the primary contact
Conduct due diligence on sales opportunities, pitch proposals, and review the resourcing strategy
Communicate with the team and customers to build credibility and ensure all parties are informed of the strategy, major issues, and dependencies
Builds credibility / trust with Strategic & Value Account customers in solution support solution implementation phase, continually reinforce the value of SAP solutions and services by establishing proactive relationships that provide the foundation for future
Provide talent and workforce management by following a strong career framework which includes skills enhancement and career development planning

Senior Delivery Executive Mexico Resume Examples & Samples

Coordinate and prioritize SAP requests to meet with the customer to limit the number of interactions the customer has with SAP and improve the experience
Navigate SAP to locate answers to customer questions effectively and efficiently
Submit status reports to leadership to ensure alignment with corporate strategy
Quickly learn the customer’s business strategy and apply the knowledge gained from past engagements
Responsible for analyzing and executing on strategic projects, building consensus among stakeholders, ensuring alignment of project tactics with corporate strategy and communicating project goals at a strategic level
Support administrative and cultural excellence by demonstrating behaviors consistent with our values based culture: Customer Focus, Quality, Product Excellence, Integrity, Commitment, and Passion
Demonstrated leadership by example style in managing teams and clients

Client Delivery Executive Resume Examples & Samples

Contributes to organizational change by cascading information/best practice/success stories back into the Commercial organization
Proven experience within customer-focused/centric approach role/organization
Ability to network, collaborate and communicate effectively across a matrixed organization
Analytical thinker be able to analyze data and insight and think ahead for the customer

Customer Delivery Executive Resume Examples & Samples

Accountable for the delivery of service commitments to customers for their account
Sets project timeframes and priorities based on project objectives and ongoing assignments
Develops account plans that reflect Customer and NTT Data Services strategic objectives
Mentors team members on delivery management best practices and process improvement opportunities
Responsible for managing Delivery team members, which may include lower level leaders
Analyzes quantitative, qualitative and trend data, recognizes how individual data points fit into a situation as a whole
Anticipates operational issues and develops preventative measures
Resolves escalated problems to maintain strong customer experience levels
Solves problems impacting the area in a systematic and clear manner that can be understood by subordinates and colleagues
Demonstrated track record of delivering multiple high quality services in an IT outsourcing environment
Experienced in contract management, negotiations, customer relationship, and leadership
Ability to communicate clearly and present to senior leadership/executives
Ability to motivate, direct and lead matrixed project teams
Ok to travel

Customer Delivery Executive Resume Examples & Samples

Undergraduate degree and 8+ years’ relevant experience or Graduate degree and 4+ year’s relevant experience
Ability to motivate, direct and lead large groups of people
Experienced priority-setting skills to effectively meet departmental strategic and operational objectives

Client Delivery Executive Resume Examples & Samples

Regularly meet with customers and delivery teams to ensure regular oversight of progress, quality, and overall customer satisfaction
Communicate client concerns, questions, conflicts, and resolution to Optiv Leadership
Leads cross-functional priority setting and resource allocation relative to each program, project and/or initiative
Meet regularly with team to aid in identifying issues and develop strategies and approaches specific to the client and condition to resolve and minimize impact
Provide delivery oversight of all projects within a designated Area, engaging with clients in a project oversight capacity managing escalations and driving proper resolution
Develop processes and deliverables required to support new business strategies
Mentor project/program managers and facilitate mentor/mentee relationships
Understand and be able to speak to Optiv’s portfolio and offerings in alignment with customer goals and objectives
Determines resource and skill set requirements for project team staffing and roles in order to achieve objectives
Allocates staff and budgeted resources, as needed, to achieve the project/program objectives
Lead team to create a robust project plan which includes schedule, risks and response strategies, action plans, business case and other key project plan elements to maximize return on investment while optimizing timeline to completion when required
Extensive Team Leadership experience
Delivery & Performance Management
Quality Assurance
Project Budgeting
Escalation Management – negotiation and conflict resolution skills
Executive Reporting and Presentation Skills
Significant experience with Services Delivery or Consulting Delivery Management required
15+ years of experience in a customer facing delivery leadership role within a professional services or consulting organization
10+ years of direct project/program management experience required
10+ years of direct security industry experience required
Project Management Professional (PMP) certification required
CISM or CISSP certification required
Project Management expertise, specifically demonstrated success managing multiple clients and disparate initiatives on a long-term basis
Management of specific security-related projects required
Familiarity with Project Management methodologies, best practices, and toolsets required
Experience interfacing at all levels internally, with clients and external partners required
Outstanding time management, organizational skills, leadership and mentoring ability required
Ability to work independently with limited supervision required
Current knowledge of security threats, solutions, security tools and network technologies strongly desired
Previous experience in a professional services environment preferred
Previous experience in a security services environment required
Superior problem-solving skills required
Ability to work independently and with a sense of urgency required
Ability to work as a team player, strong interpersonal and communication skills required
Adept in planning, leading change management, working in a fast-paced environment, and multi-tasking skills required
Bachelor’s Degree from four-year College or University. Advanced Degrees preferred
Must Have

Marketing Channel Insight Delivery Executive Resume Examples & Samples

Collaborates, influences and participates with other analytical leaders in driving, enterprise-wide, the strategic direction of decision science capabilities necessary to plan, measure, and optimize the effectiveness of marketing
Partners in marketing channel owners to develop performance targets, KPI’s and analytical insight necessary to optimize channel performance
Builds and leads a high performing team of analytical employees with a broad range of advanced state-of-the science analytical expertise and high levels of Enterprise business and marketing knowledge
Supports the development and implementation of new analytical capabilities necessary to measure performance, test and learn and drive digital marketing insights
Researches and keeps abreast of new and emerging industry technologies that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions
10 plus years experience in analytic experience leveraging technical & business responsibilities
4 years Proven leadership experience
Preferred Requirements
Demonstrated history of developing insight to drive results
Expertise in managing and measuring digital interactions
Familiarity in awareness, direct response, leads and web analytics
Diverse experience in marketing, analytics, processes, business and capability development
Proficiency in developing IT capabilities to improve analytic insight
Insurance, Financial services, and/or banking business experience
In addition to the requirements mentioned above, candidates are also evaluated against job related competencies that are aligned with performance expectations for this role. These competencies are referred to as The USAA Standard and are contained in the attached addendum

Digital Experience Delivery Executive Resume Examples & Samples

Become the champion of Optimizely and Tealium tag management tools
Deliver best-in-class personalization experience and site testing variants through JavaScript overlay methodology
Produce quality experiment coding without interfere with existing website functionalities without compromise loading speed performance
As the gatekeeper and primary holder of overseeing experiments operations and uptime, as well as communicating customer facing changes across stakeholders
Provide constructive suggestions on how JavaScript based vendor applications run coherently with in-house built applications
Document the implementation readme plus API guides, knowledge share the best practice with technical development teams
Extend Optimizely testing capability to multiple digital online and offline channels through various API integrations against different digital properties
Be flexible and supportive to adhoc tasks raised by other teams and business units
3-4 years front-end development experience
Strong experience and knowledge in advanced JavaScript
Experience in using A/B Testing and enterprise Tag Management tool, e.g. Optimizely, Tealium
Experience having built complete client side application in JavaScript
Proficient knowledge of libraries like jQuery / RequireJS / AngularJS / ReactJS
Good knowledge of Bootstrap, HTML5 & CSS3
Bachelor's/Master’s degree in Computer Science, Computer Engineering
A strong understand of browser performance and loading speed optimisation
Passionate on delivering best-in-class digital experience through continuous site optimisation

Business Sales & Delivery Executive Resume Examples & Samples

Providing expertise and knowledge to IBM clients and prospects by mapping their business requirements to IBM solution capabilities through a structured and disciplined process that engages both the line of business and financial professional
Utilizing your consulting skills, business knowledge, and expertise to effectively design and model processes, develop solutions and integrate them with applications
Communicate financial transformation solutions into the clients’ business environments to achieve client expected business results
Establishing your credibility and build trust with client organizations
Great selling and negotiation skills (Shared services centers/outsourcing projects as a must)
Proven communication (written and oral) and interpersonal skills
Broad background, and presentation skills necessary to build credibility and trust with the prospective customer
Demonstrated ability to accurately analyze information and make sound decisions
Understands other processes and methodologies and can speak intelligently about them and leverage other techniques to provide value to a team / enterprise
Understands incremental delivery and the value of performance metrics

Delivery Executive Mirabel Delivery Center Resume Examples & Samples

Coordinate with various internal functions to ensure timely and high quality deliverables related to the aircraft deliveries, such as master schedules, configuration issues, technical publications, etc
Generally seek opportunities and drive to continuous improvement in providing an amazing customer experience before, during and after each aircraft deliveries
You have a Bachelor degree or equivalent relevant experience or a college degree in aircraft maintenance or associated field. MBA or Engineering degree would be an asset
You have excellent people and leadership skills, combined with an ability to influence positively others

Client Delivery Executive, Southwest Region Resume Examples & Samples

Established leadership, analytical, organizational and problem-solving skills. The successful candidate will be able to describe multiple business situations where these skills have been leveraged
Must possess above average written and verbal communication skills
Proven ability to organize, prioritize and manage multiple tasks and concurrent projects. Silver Spring’s networks are in great demand and the CDE must be able to coordinate multiple clients within the region in varying degrees of deployment
Ability to have fun while working hard in a demanding, fluid start-up environment

Mobile Delivery Executive Resume Examples & Samples

Ensure that both customers and stake-holders' expectiations and key business targers are met
Meet both customers and stake-holders' expetations thru strong focus on quality,processes and effective communications
Engage with customers through-out customer request, from initiation to closure of the request
Use proper questining skills to ensure that you are able to identify the root cause of the issues raised by the customers
Use the best practice process t oensure that you able to efficiently meet the business requirements with reduced re-work and turn-around time and maximize the revenue
Analyze the reports from the applications to better understand the customer requirements
Perform data entry and troubleshooting accurately as required - part of the key performance measurement is the complete resolution of issues with zero errors and defects

Senior Delivery Executive Resume Examples & Samples

Large and complex engagements and programs
Recovery of troubled engagements and programs
Support to pre-sale and set up of large and complex engagements or project portfolios at large accounts (typically at PCN accounts), strategic projects and ramp-up projects
Act as trusted advisor to customer’s C-level executives at strategic accounts
Maintain program documentation and updates; analyze lessons learned and actively share with the Field Services Program Management Practice for utilization on future programs
Organize knowledge capturing activities at programs and ensure retention on high quality intellectual capital for SAP Field Services practices
Experience in several industries and the industry the customer belongs to (core processes and trends of the industry) is a plus
Highly developed business acumen
Ability to train, mentor and develop program managers and project managers in project management methodologies and their application
Knowledge of the strategic and operational issues of engagement management, program management and project management
Demonstrated ability in managing internal and external client expectations on program requirements and deliverables
Proficiency in key project management knowledge areas of project integration management, scope management, time management, cost management, quality management, human resource management, communication management, risk management and procurement management
Proficiency in key program management knowledge areas of Program Management Lifecycle, Benefits Management (Value Management), Program Governance, Stakeholder Management, and Integration Management
Knowledge and competency in program management related areas of Knowledge Management, Portfolio Management, Organizational Change Management, and Deployment Management
7 – 10 years of project management experience in large scale, high risk, or strategic projects/program
3 – 5 years of supervisory or coaching experience in teambuilding and leading teams
P&L of LoB experience is desirable
Experience in managing international consultancy is desirable
Industry focus is an asset (1-3 industries or sectors)

Delivery Executive Resume Examples & Samples

Maintain program documentation and updates; create and analyse lessons learned and actively share with the Program Management Practice for use in future programs
Organize knowledge capturing activities at programs and ensure retention on high quality intellectual capital for knowledge managers
Participate in the development of project / program management best practices, examples, templates and SAP’s Program Management Methodology
Required undergraduate university degree, preferably in commerce, engineering, information technologies or equivalent training and job experience
Master’s degree, preferably in commerce, engineering, information technologies or MBA is an asset
PMP or PgMP certification and /or other industry and project management certifications is desirable
Formal trainings in project and program management, agile project management, SAP methodologies (A2O, ASAP or Activate)
Being able to actively use SAP tools (Solution Manager, PEM, PtD or RM@FS) or other similar tools
Good understanding of the latest SAP innovation topics such as Business Transformation, Digital Economy, in-memory computing, cloud and Internet of Things, S4H
5 – 10 years of project management experience in large scale, high risk, or strategic projects/program
Demonstrated experience leading cross functional teams within a formalized methodology
LoB or LoS management experience of small and medium size team is desirable
Experience in managing project P&L in cross-LoB delivery of SAP engagement
Driving for Results
Gaining Commitment
Solid experience in international implementation experience is a must
Multicultural sensitivity and work in international environment and with global clients

IT Transformation Director Solution Architect & Delivery Executive Resume Examples & Samples

Qualification: More than 9 years of experience, Bachelor’s Degree
Should be a master in Business Change Management & Industrialization
Should be experienced in Architecture Knowledge , Vendor Management, Project Financials, KPI´s & Reporting

Account Delivery Executive Resume Examples & Samples

Consistently practices strong organizational, communication, project management, negotiation, and problem solving skills
Contribute to team operational precision by active design of and participation in community initiatives
Bachelors degree, Masters degree preferred
PMP certifications highly preferred

AVP, Program Delivery Executive Resume Examples & Samples

Act like an owner; lead with integrity to drive business results and contribute to communities
Innovate with purpose; simplify the way we work
Ensuring the solution fulfills program objectives and requirements, and aligns with enterprise strategies, considers business process and organizational change impacts at minimal cost to the bank
Establishing and managing an end-to-end integrated plan including Program Management, Business, Technology, and vendor activities. Ensuring appropriate integration of systems development activities
Managing Vendor delivery risk. Coordinating with Strategic Sourcing Group and Vendor Management teams to appropriately select, engage and manage external service providers as appropriate
Acting as People Manager for Lead team members, coaching and mentoring them through their work

Customer Delivery Executive Resume Examples & Samples

Responsible for delivering services that meet or exceed the client’s expectations - Conducting deal governance, assuring delivery meets contractual obligations, and providing operational guidance and oversight to delivery leaders
Providing guidance in leveraging broader NTT DATA resources for account teams
Ensures projects and initiatives are financially profitable and meet or exceed margin thresholds through appropriate level of control and governance
Deal Review for all significant customer proposals
Delivery of service to customer as per the contract and additional commitments
Ensuring that Service Delivery matures and lives to the promise of Transformational Outsourcing
Management of customer specific programs to improve customer experience by leveraging internal resources and initiatives
Metrics and reporting support to all relevant stakeholders
Managing critical Customer Delivery escalations
Governance forums and communication with all stakeholders and cross-functional teams for effective execution of organizational objectives and strategies

Customer Delivery Executive Resume Examples & Samples

15+ years of total experience in Information Technology related to Applications development, support, and services is required
12+ years of experience in managing applications services delivery to large enterprise customers is required
10+ years of managing teams in a Global delivery model is required
10 or more years’ experience and excellent working knowledge of solutions consulting with specific focus on telecommunications preferred
7+ years of direct customer stakeholder management experience is required. Stakeholders include C-Level and other Executives of large Enterprise IT

Delivery Executive Resume Examples & Samples

Support aircraft deliveries in accordance with the Mirabel Delivery Center processes, including the implementation of activities necessary for the adherence to and improvement of specific aircraft delivery schedules
Lead the relationship with on-site Customer Representatives as the main point of contact for Bombardier and with various executive levels of Bombardier and Customer team organizations
Prepare and manage delivery notices, delivery schedules and Customer delivery surveys and associated key performance indicators
Support the negotiation and follow-through of delivery agreements or delivery deficiencies directly with customers and internal functions
You have at least three to five years of experience in Aerospace, Operations or Technical related field
You have excellent command of English language (oral and written), with knowledge of French language as a definite asset
You have a strong business acumen and excel with delivering outstanding customer service
You are willing and able to work outside of normal business hours, including evenings and weekends as required from time to time to support aircraft readiness for delivery

Account Delivery Executive Resume Examples & Samples

Developing and overseeing implementation of effective services sales; developing strategic plans to grow Microsoft’s services business in alignment with customer and partner needs, delivery of engagements, and staff management
Key to the role will be developing strong, positive relationships with internal Microsoft stakeholders such as Account Managers, Product Development teams as well other Services Program Managers, Practice Managers, and key local and Industry partners
The candidate must be able to multitask and handle multiple priorities at once. Prior experience handling or operating in crisis situations / escalations is a plus. Strong oral and written communication, organization, prioritization and interpersonal skills are required as well as effective negotiation skills
The role requires a strong manager who is resourceful, confident under pressure, able to build strong relationships, lead and motivate others, and has demonstrated knowledge in Enterprise Services, Operational Control (operating and budgeted expense), Resource Allocation (headcount and staffing plans), and Business Development
5+ years leading a professional services delivery team or related IT consulting experience
PMP strongly preferred
BS, BA or Master’s degree preferred

Client Delivery Executive Resume Examples & Samples

Compile a client delivery management strategy that will deliver strategic objectives as outlined in the business strategy
Be responsible for the operational management of the team which includes setting and managing budgets, creating and executing on plans and reporting on the team activities in the required forums
Display exceptional client engagement skills and be able to support client delivery management teams in complex engagements, ensuring client needs are met and effectively articulating how Dimension Data can add value
Contribute to pre-sales processes by providing information on pain points and opportunities and filter out what is not client relevant, determining the effort required to deliver and generally provide advice on the most optimal way to approach the client
Enable the team to achieve the objectives, the Client Delivery Director acts as a mentor/coach for the Senior Client Delivery Managers
Partner with the organisation to attract the right talent and ensure the team is staffed according to requirements and all team members are fully utilized
Lead the Dimension Data team, both dedicated and leveraged in the delivery of service to the client, ensuring all contract obligations are met and that the team operates efficiently and cohesively. Set clear direction and standards for the team, lead by example, and ensure a safe, healthy and productive work environment for all employees
Ensure an appropriate account governance structure is in place, that the forums are meeting on a regular basis and are attended by the appropriate people from both the client and Dimension Data, and that minutes and artefacts are produced and actioned
Manage the account P&L to meet or better the as-sold position, both in terms of revenue and profit
Drive high levels of client satisfaction and ensure formal programs are in place to measure and manage client satisfaction over time
Ensure all SLA’s and KPI’s are met, and where not take corrective action to rectify and remove the root cause of the failure
Initiate continuous improvement programs to demonstrate Dimension Data’s commitment to the client and to improve the efficiency and profitability of the service
Be responsible for the management of the contract, including moves adds and changes to the contract, and the negotiation of commercial matters arising therefrom. Initiate contract reviews at regular intervals to ensure ongoing compliance with all parties’ obligations
Work hand-in-hand with the Client Manager (Sales) to enable profitable growth and the expansion of services, and to establish a strategic account plan to keep and improve Dimension Data’s relevance to the client

Delivery Executive Resume Examples & Samples

An established record in developing and managing executive customer relationships
Strong knowledge of the SAP offerings
Strategy, operations and technology consulting background with proven success in large-scale change programs and ability to position and execute complex programs
Ability and willingness to travel up to 100%

S/hc Success Delivery Executive Resume Examples & Samples

Key member of the SAP S4/HC Delivery Practice who will help to manage customer expectations through understanding their challenges moving to a standardized public cloud environment
Solutioning of Deployment, effort, timeline and delivery model
Creation of assets to support a scalable cloud delivery model, which helps to achieve a 1:1 license to services ratio, ensure high quality, speeds up time to value and is both partner and customer friendly. And maintain a relationship with Global team and work in conjunction with them to create/align/maintain reusable artefacts
Help our customers understand how SAP S4/HC cloud integrates into their roadmap and what functionality should be leveraged and which business processes need to adapt to meet their business requirements
Provide our customers key insight and direction related to industry trends and best practices
Plan and personalise the customer journey while maintaining global scalability and consistency
Co-ordinate and Execute Fit to Standard Workshops and approve Delivery Commitment
Support pre-sales activities (license and services)
Establish and actively manage executive-level relationships with key SAP and customer stakeholders (LOB and IT)
Selected Candidate is capable of showcasing the value of S4/HANA Cloud via enablement workshops, assessments and conducting hands on experience within the S4/HANA cloud test environments to help them accelerate their decision-making process and continued adoption of new innovation
Identify cross and upsell opportunities within existing customer engagements in line with the innovation strategy of the customer
Drive the adoption of the value based innovation roadmap and guide the customer in their journey
Define services to enable customers to embrace cloud’s agile way of life: Drive Continuous Value Engineering (CVE) with the consumption of quarterly innovation / cross sell and upsell leveraging in-application telemetry capability
Be accountable for delivery of Approved delivery engagements for assigned accounts
Be a S4/HANA Cloud evangelist and Multiply the understating and belief in Cloud across the SAP internal and external landscape
Profound knowledge of the SAP Digital Business Services area as well as internal SAP processes
Experience in several industries and the industry the customer belongs to (core processes and trends of the industry)
Experience working in and profound understanding of SAP cloud line of business
High customer orientation, service attitude and business acumen
Experience in Value Management and Realization
Liaison and consultative skills: negotiating skills within a context of high political sensitivity and conflicting interests
Strong writing, mentoring, decision making, communication, and meeting facilitation skills; ability to utilize a combination of formal authority and persuasion skill sets
CxO level communication skills / senior stakeholder management
Exceptional leadership, organizational and interpersonal skills; the ability to work well with people from different disciplines with varying degrees of technical experience; competence in clear concise and tactful communication with senior executive management, clients, peers and team members
10+ years of professional experience; demonstrated knowledge / expertise of at least one industry / solution segment
2 + years of SAP work experience in Cloud line of Business (eg. IaaS or Pass or SaaS) is preferred
5+ years customer facing experience of which a minimum of 2 years was in a sales or pre-sales capacity
5+ years of ERP and related experience with 3 years of SAP product delivery experience
3+ years’ Experience in evaluating new business development opportunities in new or emerging markets
Bachelor’s degree in Business Administration, Engineering or Computer Science. MBA or advanced degree in related discipline– MBA/Master’s degree preferred
SAP End to End Implementation Experience Preferred
Proficient understanding of SAP, its products and solutions, partners, markets and competition
Understanding of cloud, Hosted Services, and SaaS/ PaaS models, cloud -based commerce/ business networks
Strong knowledge of best business practices and financial theory and analysis
Fluency in English, any other language an asset
All necessary local work permits for Australia
0-30% Travel

DBS APJ Delivery Executive Head Resume Examples & Samples

Actively drives the adoption of our innovations, by ensuring customer success for customer engaged in projects focused the re-platforming of our installed base to S/4HANA and the Cloud
Act as a change agent for SAP helping their organization to transform itself by focusing on such matters as organizational effectiveness, improvement, and development in support of DBS APJ’s organizational strategy
Business level English: Fluent

Regional Delivery Executive Resume Examples & Samples

7-10 years of project management experience in large scale, high risk, or strategic projects
Management experience in managing sizeable teams
Cultural awareness and experience working across different cultures and nationalities
Strong leadership and people management skills are desirable

Managed Services Account Delivery Executive Resume Examples & Samples

Generates reports on global service level performance against contractual requirements,
Identifies service level improvement opportunities and drives plans to improve services
Mobilizes resources to support bids / new business won by the Account General Manager/Sales team
Accepts, designs, agrees and implements Complex Service based requests from the Customer
Implements and reports on simple change control (SMAC) based growth

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