Delivery Specialist Resume Samples

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T Turner

Taylor

Turner

9454 Towne Forge

Philadelphia

+1 (555) 987 5354

9454 Towne Forge

Philadelphia

Phone

p +1 (555) 987 5354

Experience Experience

Philadelphia, PA

Delivery Specialist

Philadelphia, PA

Reichert, Konopelski and MacGyver

Philadelphia, PA

Delivery Specialist

Provide coaching and development of BOAs to create a culture of continuous improvement
Provide coaching and development of Delivery Processors to create a culture of continuous improvement
Works on assignments that are semi-routine in nature where established practices, procedures and precedents guide the work
Execute daily procedures and manage daily workflow optimizing processes when necessary
Provide coaching, new-joiner onboarding and development to maximize team performance and efficiency
VCO Workflow development (vRealize Orchestrator)
He should be an individual contributor & should work on day to day technical operational works & should take care of Changes & incidents

San Francisco, CA

Project Delivery Specialist

San Francisco, CA

Stoltenberg-Spinka

San Francisco, CA

Project Delivery Specialist

Assist other program and project managers in the establishment of project plans, systems, tools and detailed processes and procedures for clients across Canada
Provide and manage central resources for the project teams
Facilitate implementation/transition pre-planning workshops & develop Implementation Plan
Provide technical guidance to implementation staff
Manage relationship with Project Sponsor and Steering Group
Provide clients with strategic and technical advice, including the procurement and delivery of major infrastructure programs and projects across Canada
Escalate any critical issues; Develop effective corrective actions to resolve issues

present

Detroit, MI

Payroll Delivery Specialist

Detroit, MI

Volkman-Bruen

present

Detroit, MI

Payroll Delivery Specialist

present

Develops and recommends long term solutions for processes which are not defined or not documented working with relevant stakeholders (GBS team lead, COE, SBP.)
Works with COE/GBS Team leads to build efficient processes and improvements
Forwards payroll payment supporting documentation (bank file prepared by payroll provider) to the payment approvers
Overall coordination of Provident Fund Trust and its audit
Monitors withholding tax and professional tax management
Working in a highly diverse and fun team
Develop Self and Others

Education Education

Bachelor’s Degree in Business Administration

Northeastern University

Bachelor’s Degree in Business Administration

Skills Skills

Excellent computer knowledge and proficient with MS office tools (excel, word, etc.)
Working knowledge of MS office products and ability to quickly adapt to software
Excellent organizational skills, detail and deadline oriented, problem solving skills and the ability to work well under pressure
Excel able to sort, filter, use basic formulas, and using pivot tables
Strong technical knowledge of vRealize Automation & Orchestration experience
Working knowledge of transportation processes (express) and / or experience in transportation / courier companies would be desirable
Strong technical knowledge of VMware products: vSphere, vCloud Suite,
Ability to quickly adapt to software
Strong technical knowledge of vCenter Orchestrator, or vCenter Operations Manager (vCOPS) or vRealize Orchestrator experience
Able to follow procedures and investigate issues in order to solve problems

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Infrastructure Delivery Specialist Resume Examples & Samples

The Infrastructure Compliance organization provides regulatory compliance to Payment Card Industry (PCI) standards, Sarbanes Oxley (SOX), Safe Harbor (SH), Information Security Policies and Standards (ISPS) and TWDC Management Audits, Security Operations, Technical Audits, Vulnerability Management, Operational Efficiency and Reporting. The DTSS Operational Compliance teams work directly with Vendors, Segments and Business Units to comply with standards and audits
The Infrastructure Program Management (IPM) organization provides program and project management oversight for the IOSD project portfolio. This includes facilitation of all project communications, technical reviews, and operational readiness for IOSD provided IT Services
Min 8 years’ exp working with information technology Infrastructure with specific focus in LAN/WAN Networking technologies including Switch, Router, Firewall, and load balancer technologies
Min 5 years of IT infrastructure project management exp including leading large, complex projects
Familiarity with ITIL and/or PMP
Knowledge of major data center operations and related projects
Solid understanding of available and emerging IT technologies
Good understanding of how IT technology supports the Enterprise and the Business Segments
Demonstrated Project Management Skills
10 years or more exp with Information Technology Infrastructure environments LAN/WAN Networking technologies including Switch, Router, Firewall, and load balancer technologies
10 years or more of major IT infrastructure project management exp
Exp leading major data center operations projects including migrations, build outs and upgrades
ITIL V3 Intermediate or Expert Certified
PMI Project Management Professional

Infrastructure Delivery Specialist Hosting Resume Examples & Samples

At least 8 years’ experience working with information technology Infrastructure with specific focus in Server Hosting technologies including AS400, Intel, RISC, and virtual server technologies
Masters in Computer Science, Engineering, or Service Management
5 years or more experience with Information Technology Virtualization Infrastructure environments including VMWare, HyperVisor

Infrastructure Delivery Specialist Resume Examples & Samples

At least 8 years’ experience working with Information Technology Infrastructure with specific technology focus including Microsoft Windows, Microsoft Exchange, Active Directory, SharePoint and other Edge Based Technologies
At least 5 years of IT infrastructure project management experiencing including leading large, complex projects
10 years or more experience with Information Technology Infrastructure environments including Microsoft Windows, Microsoft Exchange, Active Directory, SharePoint and other Edge Based Technologies
Experience leading major data center operations projects including migrations, build outs and upgrades

Mortgage Sales, Process Delivery Specialist Resume Examples & Samples

Six Sigma Black Belt Certification is a plus
5-7 years of functional experience in two or more roles (finance, budget, admissions, institutional research, human resources, etc) within a higher education environment required
Minimum of 5 years experience in process development and documentation techniques, policy writing
Sound knowledge of higher education administrative functions and business practices required
Intermediate knowledge of real estate lending products, regulatory compliance and secondary market guidelines (FNMA/FHLMC/FHA)
Strong integrative thinking, problem-solving and project management skills. Experience in managing multi-discipline, cross-functional teams and projects and influencing senior level management and key stakeholders
Experience operating robust business intelligence, decision support, and analytical toolsets required
Ability to transcend and bridge communications between IT staff and end-user base
Experience as a hands-on team contributor that plans and executes to meet deadlines while promoting a positive work environment
Possess the ability to be proactive, tactful, diplomatic, and flexible, and the ability to network with and influence cross-functionally at all levels of the organization
Excellent work ethic, interpersonal and communication skills
Demonstrated experience in conflict and change management, as well as consensus building and relationship management skills to navigate higher educations decentralized, consensus-based culture
Ability to load balance while participating on several strategic initiatives
Proficient in all Microsoft Office applications

Program Delivery Specialist Resume Examples & Samples

Operational delivery coordination for all internal Enterprise Learning curriculums
Manage the content and structure of blended learning programs of assigned portfolio while partnering with the “design team” to ensure positive learning impact
Critically analyse internal processes to ensure sustainability and efficiency
Proactively work with Design Partners, LOB Executives and Senior Managers to assist in design efficient and sustainable learning strategies and manage all operational activities for all “run rate” learning
Utilizing basic Project Management practices, oversee delivery project activities to ensure deadlines are met and learning solutions are delivered as scheduled
Support and practice transformational change with projects or during business discussions to continually improve both Customer Experience and Employee Experience
Keep informed on the work of peer groups within the IFL with the objective to potentially leverage work, share thoughts, gather feedback, ensure relevance of assigned portfolio and create efficiencies within the IFL team
Undergraduate University Degree or equivalent management experience
Adult/workplace learning experience
Experience working in a Project Management environment
In-depth understanding of the BMO organization
In-depth leadership skills and influence skills
Excellent knowledge to leverage the company’s intranet and Internet knowledge bases to create unique learning capabilities
Understanding of adult learning theory, instructional methodologies, technology-enabled design and learning methods
Proven interpersonal skills and ability to interact effectively and work closely with clients, vendors, application developers, development managers, product analysts, product managers, technical writers, curriculum developers and facilitators

Infrastructure Delivery Specialist Resume Examples & Samples

Key contributor into the development of the Service Transition & Operations Delivery Strategy and contributor into supporting organizational strategies
Accountable for developing and socializing solution and process based strategies for functions within defined roles and responsibilities
Accountable for aligning organizational strategies for their organization with those of peer organizations
Responsible for influencing the strategies of peer organizations ensuring that their strategic plans are enabled through defined partnership amongst peer organizations
Participate in the development and governance of contracts, service level agreements, and policies for third party suppliers; focusing on areas related to event management
Ensure that all new services are designed to deliver the levels of availability required by the business, and validate the final service design to meet operational needs of the Global Operations to ensure excellent service delivery
Technology Process leader responsible for developing and evolving operational procedures, KPIs and other key operational benchmarks for the evaluation of IT Service Health for Storage. Examine & document existing processes, evaluate them within the context of organizational goals and propose changes or enhancements to help achieve those goals
Identify areas in need of process documentation and work with the teams to create, document and train the process
Responsible for development & maintenance process of operational run-books based on industry best practices for improving event management and service interruption resolution. This includes partnering with Technology & Global Operations for partnership and acceptance
Partner with team to ensure their participation in service-impacting events, improve service performance and identifying opportunities in the process lifecycle
Identify the need for Storage Hosting process improvement plans, create and socialize plans, and manage the execution of the improvement plan. Communicate the results of the improvement plan
Act as the technology liaison between stakeholders and the Infrastructure Delivery team. Write detailed and clear functional/technical requirements for Infrastructure Delivery engagement and interaction, ensuring Business Engagement stakeholders clearly understand how to engage Infrastructure Delivery services
Understands information reporting needs, and create relevant reports that demonstrate the value of the Infrastructure Service Delivery team
Remain engaged with leaders of operational areas to ensure the Infrastructure Delivery processes are up-to-date, relevant and actively used in the overall Infrastructure Service Transition Delivery model
Lead all Storage Hosting related all Pre Production Technology Reviews and Post-Production Technology Audits to ensure system design and implementation provide an IT service that meets customer and operations performance expectations
Lead, coach and motivate team members on a proactive basis
Work with staffing partners to ensure the proper level of performance is obtained from contract resources; work with service provider partner to ensure the proper level of performance and value is obtained from contracted services. Understand the different approaches required to lead, motivate and manage direct hire, contractor, and managed services resources
EMC storage hardware and software technologies (aka EMC VMAX, VNX, Isilon)
IBM storage hardware and software technologies (e.g. XIV)
NetApps NAS solutions and functionality (Datadomain)
Data migration methodologies for UNIX and Intel-based operating systems
Familiarity with identifying or creating key performance indicators / supplier measures relative to Storage Service Operations
Good written and verbal communication skills
Drives a behavior and language of metrics
Familiarity with Cloud concepts
10 years or more experience with Information Technology Infrastructure environments including Windows , Unix, Linux, AIX, HPUX
Bachelor’s Degree in Computer Science or related experience

DB Delivery Specialist Resume Examples & Samples

Follow Standard Operating Procedures (SOPs)/processes and maintains own SOP documentation including adherence to internal and external audit requirements for specific clients
Properly research and document a system defect with guidance
Run pre-written queries if required
Basic understanding of project management desired
Ability to quality check work of others and provide coaching to more junior colleagues

Delivery Specialist Resume Examples & Samples

Support end to end enterprise service delivery
Independently handle complex tasks such as escalations, report analysis, and communication to key stakeholders
Manage projects, coordinating with clients, carriers, third parties, and other Aon Hewitt services
Participate in internal user acceptance testing and integration testing
Review and sign off on escalated Delivery Processor deliverables to ensure ongoing adherence to standard operating procedures and overall quality of the deliverables
Provide coaching and development of Delivery Processors to create a culture of continuous improvement
Monitor and track service-related metrics to ensure processes meet or exceed targets and identify process improvement opportunities
Strong understanding of the system and its interactions
Understanding of Sales & Service, internal functional areas, etc., and interactions with Aon Hewitt Partners
Familiarity with all components of service delivery

Delivery Specialist Resume Examples & Samples

Support Service Level (SLAs and RSLs) and Key Performance Indicator (KPI) adherence by ensuring timely quality delivery of own work
Completes peer review audits of manual work
Identify issues and resolve business as usual issues; escalate issues when required (e.g. service delivery or non-compliance issues)
Support acceptance testing of ongoing processes as required (at live date and as changes are made)
Develop Unmatched Teams
Build Differentiated Capability Through Innovation

HW Delivery Specialist Resume Examples & Samples

Review and sign off on escalated Benefits Operations Administration (BOA) deliverables to ensure ongoing adherence to standard operating procedures and overall quality of the deliverables
Calculate service-related metrics and identify process improvement opportunities
Able to follow procedures and investigate issues in order to solve problems
Strong organization skills with the ability to multi-task and drive and prioritize own work
Skilled at properly researching, identifying, and documenting issues
Effective working in a team environment

HW Delivery Specialist Resume Examples & Samples

Completes daily execution/processing for aligned domain working with third-party providers (both internal partners and client partners) to ensure seamless process delivery
Basic understanding of Six Sigma methodology desired
Basic understanding of Workflow Management and related reports desired
Basic understanding of regulatory and legislative guidelines desired
Deliver Distinctive Client Value
Deliver Business Results with Excellence
Live our Values

POA / LG Delivery Specialist Resume Examples & Samples

Meet minimum average reviews per day set by aligned service
Quality / accuracy maintained at defined level for aligned service post certification
Maintain imaging
Professional interaction and timely responses to clients (internal and external)
ENTRY Time to Proficiency Technical Skill
EXPERIENCED Time to Proficiency
Strong working knowledge of workstation functionality (i.e., Imaging, Workflow, TBA, Maestro)
Multitasking and time management
Problem solving, research skills, attention to details
DB, DC, and HG&B Plan knowledge
Knowledge of state law and ERISA for POA/LG/Estate and QDRO, DB, DC, and HG&B
Legal research skills, including familiarity with LEXIS 1 year
Solid verbal skills in client situations
Extensive knowledge of POA/LG Legal Requirements
In-depth knowledge of state law and ERISA for POA/LG/Estate and QDRO, DB, DC, and HG&B
Capable of producing quality written documents in a consistent manner
Advanced legal research skills, including significant experience with the use of LEXIS 2 years
Solid problem solving and decision-making skills, Strong communication skills, Solid analytical skills and attention to detail, DB, DC, and H &GB Plan Knowledge, Legal research skills, including familiarity with LEXIS
No travel required

Qmcso Delivery Specialist Resume Examples & Samples

Research and analyze data and information received based on knowledge of specific technical area to ensure quality of data received
Identify and apply specific regulatory technical information to accurately complete work / order review within appropriate timeframe. Proactively ensures all deadlines and quality standards are met as a collective team
Develops the best response or method for completing work
Communicate to appropriate parties the technical concepts clearly and concisely both verbally and in written format
Demonstrate teamwork through collaboration, cooperation, and interpersonal skills
Ability to work independently once training is completed
DB and DC Plan Knowledge
Customer Service Experience

Customer Delivery Specialist With German Resume Examples & Samples

Prepares leasing documents accordingly to HPFS policies and customer specific
Manages Sales and Customer Delivery forecast for regular business with existing customers; supports Sales in new business acquisitions
Contact customers on regular basis in order to ensure smooth cooperation
Ensures proper contracts data reflection in the systems
Cooperates with suppliers in order to ensure proper and timely invoicing; monitors supplier payments TAT
Proactively work with customers, answer their questions, provide requested data
Engage with appropriated teams internally for complex customer queries; take ownership for solutions
Coordinate/monitor operational issues and propose solution to the team
Ensure that solutions offered to the Customer is compliant with Legal, Finance, Pricing, PM requirements
Support the deployment of new business tools which enhance the operational excellence and profitability of business (ex. customer portal, electronic signature, etc.)
Identify areas of improvement and possible standardization for various business cases
Collaborate with colleagues of regional team and other team supporting special needs, back up, priorities and urgencies
Fluent English and German
Relationship management skills
Excellent communication skills and ability to build trust and confident with customers
Ability to work effectively with remote teams
Ability to work on own initiative and with team
Excellent attention to details
Problem solving skills with clear understanding ownership concept
Experience of Excel and MS word PC and core system skills
Mature personality with positive approach to changes
Ability to work in changeable business environment with time pressure
Strong awareness of business risks
Good business acumen & escalation judgment
Ability to track and complete lease management activities

IT Service Management & Delivery Specialist Resume Examples & Samples

Day to day management and coordination of major incidents affecting the production environment
Incident assessment & categorization
Incident response facilitation & coordination
Incident communication & escalation
Drive production excellence & improvement
Lead daily business readiness review & reporting within region
Drive weekly incident analysis & review processes
Drive weekly problem management review processes
Drive process optimization across the production process landscape
Create transparency and visibility of the production environment
Drive effective reporting and analytics within the production environment
Deliver well defined KPIs and Metrics that measure organization behavior against business goals
Drive data quality improvement in key reference data
Initiate, plan and coordinate key service improvement initiatives such as Service Improvement Plans
Working closely with business, technology and vendor partners to improve overall Front-to-Back IT service delivery
Deliver real-time and historical operational and business focus reporting
Provide IT Service Management on a rotation basis; primarily 1st shift hours but must be willing to work some early / evening hours and weekend rotation
In-depth knowledge of the IT service & process landscape (ITIL certification an advantage)
Experience running medium size operational teams either within the IT infrastructure or IT application support spectrum
Demonstrable experience managing IT incidents on a cross stream / technology basis
Well versed in Crisis Management processes and scenarios
Strong knowledge of both the IT infrastructure & IT application landscape within financial services
Well versed in the vendor landscape covering both IT services and technology
4 year Bachelor's degree in related field strongly preferred

Nz Onboarding Delivery Specialist Resume Examples & Samples

Work closely with Recruitment offering team in Malaysia and Recruiter in New Zealand to deliver complete and accurate offers of employment to selected candidates
Send hiring pack to candidates and follow through to ensure completeness of documents and information return by the candidate on timely manner
Send completed new hire documents to NZ payroll and Offer team for further actions
Trigger preparation of new hire deliverables (thinkpad / desk allocation / card access etc) and follow through to ensure all ready for the new hire on their first day
Send out Manager pack which includes documents for the manager and the new hire to sign and return as part of audit requirement
Create new employee personal file and stored them in designated HR location
Monitor visa status for new hires (foreigner) and have regular check points with ANZ Immigration Compliance team
Manage the new hire probation process
Support end of month SOX testing requirement
Prepare letters for employees to confirm their employment information with IBM (on request basis)
Maintains awareness of functional activities and IBM office or business practices
May instruct, train, and assist department members in operational matters
Makes presentations to management relative to assigned area
Recommends improvements to established procedures and processes
Develops, refines or updates various operating procedures as required
Following management guidance and direction, may have considerable latitude in planning and assigning work and workload of individuals within the department, in pursuit of achieving the department's objectives
Output directly impacts management considerations and decisions
May directly or indirectly impact customer satisfaction
At least 1 year experience in Administration Enviroment

IT Service Management & Delivery Specialist Resume Examples & Samples

3 years+ related experience
ITIL processes
Globally orientated processes
Strong Communication (verbal and written)
Organization / Project Management
Facilitating Accountability
Microsoft Excel/Word/Power Point
English (written/spoken - full professional proficiency)
Team Management (Local and Distributed)
Understanding of accountancy processes
Infrastructure background
SAP Business Objects
Oracle / SAP R3 / Business Warehouse

Payroll Delivery Specialist Eag Resume Examples & Samples

Administration of all input documents required for the payroll calculations e.g. retiree data, incorporate new hire into payroll, follow up on maternity certificates and tax certificates
Coordinate activities with local in-country payroll partners to ensure proper taxation and filing of all payroll relevant data according to local tax and social security regulations
A good understanding of payroll taxes and social security regulations

Project Delivery Specialist Resume Examples & Samples

University degree/college diploma or equivalent work experience
7 to 10 years of project-related work experience
Familiar with International Organization for Standardization (ISO) Project Management Methodology, tools and templates
Familiar with established process analysis and improvement tools
Familiar with products, operations and market practices
Solid knowledge of testing strategies, test plans and execution
Solid knowledge of conversion, parallel and implementation processes
Strong knowledge of process and/or project management
Solid knowledge of standard desktop applications used by the business unit
Solid knowledge and understanding of the business unit’s key products and services, processes and controls
Solid understanding of the business unit’s risk and regulatory requirements
Solid knowledge of the business unit’s transaction fulfillment procedures
Solid knowledge of departmental systems and applications
Strong analytical and problem-solving skills, with ability to analyze a component or components of a process to optimize system functionality
Strong decision-making skills
Tolerance and flexibility for resolving ambiguities
Strong change management skills
Strong prioritization skills
Strong planning skills (re finance, resource, strategy, business)
Solid risk management skills
Strong customer service and relationship management skills
Strong facilitation/ presentation skills
Strong conflict management/ resolution skills
Coaching, mentoring and training skills
Strong teamwork and team leadership skills
Strong written and oral communication skills, with the capability to present and articulate complex concepts
Strong multi-tasking skills covering a wide range of challenges which are independent and distinct
Ability to translate business requirements into system solutions according to Bank standards
Ability to document requirements, acceptance test plans, conversion and implementation plans
Ability to support Product Operations during business contingency

Infrastructure Service Management & Delivery Specialist Resume Examples & Samples

As part of Emerging Market IT team, you will ensure minimum business outages due to incidents and carry out detailed root cause analysis of problems in response to incidents. You will be an acknowledged domain expert or have the potential to gain domain expertise in front to back IT Application & Infrastructure knowledge of WM and IB business in Taiwan
To provide quality IT service delivery - incident management, problem management, maintenance / change management, capacity management, production readiness, BCP support, audit, risk support and other ad hoc requests
To work closely with development/application support team (CtB/RtB) and the business to implement technical solutions for the Bank business
To work with all Bank Branch business units, other business groups, external vendors, regional technology support and IT infrastructure teams to implement and sustain services availability of all systems maintained within the support organization
To work within a diverse environment that incorporates business, IT professionals, project managers, and other support/control functions
To ensure regional IT service practices/procedures are fully executed and followed
Responsible in all aspects of Wintel administration including hardware and software installation and troubleshooting, operating system configuration and security, backup and recovery, capacity planning, system performance monitoring & tuning, policy standards and procedures related to the environment

Project Delivery Specialist Resume Examples & Samples

Create and understand business plans: Secure sponsor expectations are understood and documented
Establish project plan baseline: define project scope, secure the necessary resources & plans & monitor all activities
Accountable for overall project delivery
Drive project execution: track project activities , monitor & handle changes, conflicts & escalations
Manage project finance: ensure delivery according to budget
Manage relationship with Project Sponsor and Steering Group
Facilitate the identification and management of Stakeholders
Ensure consistent project communication
Provide overall direction to the team
Facilitate the identification and management of risk
Maintain audit readiness of project deliverables
Ensure methodology adherence (Six Sigma /PROPS)
Develop baseline measurement requirements to support analysis
At least 2-3 years of experience working as Project Manager in global projects
SIX SIGMA, PROPS certification, or equivalent, on Project Management
Proficiency in English is a must
Proven track record of Self-motivation to work well under pressure
Track record of projects driven in the field of

Payroll Delivery Specialist Resume Examples & Samples

Responsible for accurate and timely delivery of payroll to associates including preparation of the inputs for smaller and less complex payroll populations. Submission of payroll data to and review of these calculations ensuring correct gross to net calculations
Collect and provide data related to Time and Attendance and incorporate into payroll as appropriate
Respond to payroll queries escalated from GBS HR and/or employees with regard to Tier 2 salesforce payroll cases escalated from internal clients. Respond to queries raised by external auditors / vendors with regard to payroll delivery processes
2-3 years Payroll experience in a multinational working as part of the Finance or HR department
Desire to redesign process and systems to create efficiency
Strong familiarity with Operational Excellence principles

Retail Lending Process Delivery Specialist Resume Examples & Samples

30 % - Reporting
Create and distribute daily, weekly, monthly and ad hoc management reports
Monitor employee productivity in all departments within Mortgage Operations and Consumer Direct
Request monthly and ad hoc reporting to monitor workflow for Mortgage Ops and Consumer Direct
Maintain current knowledge of loan approval authority limits and limits for employees within Retail Lending Ops
Monitor upcoming regulator changes and industry trends (i.e. fraud schemes, property value adjustments etc.)
Assist Project & Programs in defining appropriate productivity standards
Assist Head of Retail Lending Operations and other line managers in assigning flex team resources
Manage communications, specific to their processes, for multiple levels of management, including executive level communications
Identify trends to drive action toward resolution; get to root cause
30% - Business Process Improvement
Participate in company initiatives that will have an impact on Mortgage Operations and Consumer Direct
Act as a subject matter expert as it relates to overall policies and procedures for Mortgage Ops and Consumer Direct
Maintain intermediate knowledge of all bank loan programs (saleable and portfolio)
Establish and update Mortgage Operations origination process flows
Assist in the development of any necessary training material
Provide adequate communication to the Mortgage Operations and Consumer Direct staff regarding the release of new process initiatives
Identification of opportunities to improve customer and business impact through using a process focused improvement approach
Develop current stare and future state processes
Identify, codify, and disseminate best practices (internal & external) in process management
Using process engineering best practices, identify areas for process improvement or development; build processes, including process maps, to ensure appropriate management and governance of critical processes
Follow project plans to execute process development and/or re-engineering
Document and communicate new/revised process
25% - Managerial Leadership and Employee Effectiveness
Provide leadership, coaching and foster collaboration towards the attainment of team and individual goals
Actively manage talent, ensuring development of all employees to build a diverse and well-rounded team. Identify opportunities to develop talent and leadership within the team through a variety of training programs, development assignments and HR talent management programs. Identify and develop a strong pipeline of diverse, high-performing top talent candidates to build succession capabilities
Effectively manage performance by utilizing performance management system, and aggressively address role to fit performance issues in support of a high-performance culture
Build productive relationships with other lines of business to encourage an atmosphere of collaboration and team
15% - Regulatory & Risk Management
Maintain awareness of upcoming regulatory changes, industry trends, and process efficiency tools
Monitor regulatory activity and identify regulations that will impact Mortgage Operations
Stay abreast of industry trends in origination volume, fraudulent activity, property values, etc
Monitor technological tools that can be integrated into the mortgage origination process to assist in increasing process efficiency
To achieve the above objectives, the process analyst may need to run meetings and facilitate group work sessions. In addition, this person would be responsible for presenting process findings and recommendations to project teams, business customers and workstream leadership, as needed
Six Sigma Black Belt Certification is a plus
Sound knowledge of higher education administrative functions and business practices required
Experience operating robust business intelligence, decision support, and analytical toolsets required
Ability to transcend and bridge communications between IT staff and end-user base
Possess the ability to be proactive, tactful, diplomatic, and flexible, and the ability to network with and influence cross-functionally at all levels of the organization
Ability to load balance while participating on several strategic initiatives
Proficient in all Microsoft Office applications

Solution Delivery Specialist Resume Examples & Samples

IT Service management processes ITIL experience. (ITIL Certification preferred)
IT Professional with a 3rd Level IT qualification
A minimum of 7 years ICT experience in an ICT Project or Business Analyst role
Requirements analysis experience
Testing strategies knowledge
Change management experience
Experience of Solutions/Application Architecture
Knowledge and experience of the Software Development Lifecycle (SDLC)
Proven experience in the scoping and delivery of time critical development products and services
Excellent communications skills, fluent in business English language - written and verbal
Ability to engage with multiple levels within business and IT ranging from executive through software developers
Good working knowledge of MS Office - Word, Excel, PowerPoint, Visio, Project

Cib-trade Solution Delivery Specialist Resume Examples & Samples

Manage the client on-boarding and implementation process for Trade Finance clients, including product documentation, deployment of client-facing systems & technology, and supporting relevant KYC processes
Ensure that all tasks necessary for customer implementation are carried out in a timely manner
Coordinate and support projects and initiatives managed by TSD team
1-4 years of experience in handling the middle or back office functions in Trade Finance
Good communication skills and strong analytical abilities
Ability to balance multiple tasks and responsibilities
Proficiency with Microsoft Office applications (PowerPoint, Word, Excel, Access)

DB Delivery Specialist Resume Examples & Samples

Support end to end client service delivery for aligned domain(s)
Participate in internal client acceptance testing and integration testing
Develop client acceptance test plans and support the client testing experience
Provide coaching and development of BOAs to create a culture of continuous improvement
Individual with knowledge of the principles and practices within a technical/ professional discipline
Business/financial acumen
General knowledge of administrative systems and processes
Ability to execute key operations management routines and identify enhancement opportunities
Working knowledge of benefits related laws and regulations

Control Delivery Specialist Resume Examples & Samples

Extensive experience in one or more specific technical areas within financial services, i.e. IT management, project / programme management, IT audit or governance areas
A strong academic background
CISSP/CISM, CISA, COBIT, ITIL, ISO27000, PRINCE or PMI
Excellent Business competencies including the following: Business Strategy, Change Leadership, Financial Management, Industry Knowledge, and Risk Management
Excellent Technical competencies including the following: Business Analysis, Client Services, Operational Management, Process Development and Management, and Quality Management
Excellent senior stakeholder management

Mortgage Loan Delivery Specialist Resume Examples & Samples

Coordinate and oversee preparation and delivery/pooling of all loans allocated for delivery to FNMA/FHLMC/GNMA and for all Private Investors
Set priorities based upon trade/commitment delivery dates
Monitor status daily of loans delivered/shipped but not yet purchased
Coordinate the delivery of collateral to the appropriate Agency Custodian/Investor
Take appropriate actions to resolve shipping issues and clear investor suspense items to insure loans are purchased within specified timeframes as directed by the secondary marketing trade desk
Work closely with all mortgage operations to promptly resolve documentation, processing and compliance issues and clear suspensions in order to settle loans on time
Develop and maintain contact with Agencies and Investors to ensure all loan deliveries will settle and be purchased within the specified timeframes
Provide all loan pooling information to the trade desk to provide pooling/settlement information to the Broker/Dealer within specified timeframes
Understand and maintain up-to-date knowledge of various loan types and FN/FH/GN and private Investor delivery requirements
Thorough understanding of Federal and State regulations including but not limited to FHA/VA and Conventional guidelines, RESPA, TILA, HOEPA, MDIA, QM and ATR regulations
2-3 years’ experience in residential mortgage lending, with Secondary Marketing/Shipping experience preferred
Previous experience in delivering loans to Private Investors, with experience pooling/delivering to FNMA/FHLMC/GNMA
In depth knowledge of FNMA, FHLMC, GNMA, FHA, VA, USDA and private investor products
Proven ability to set priorities, understands urgencies, and reacts quickly to deadline/delivery requirements
Strong customer service, communication, organization and analytical problem resolution skills, as well as detail oriented
Ability to effectively communicate with team members and external business contacts while conveying a positive, service oriented attitude
Working knowledge of PC (MS Windows and Office Products including Word, Excel, etc.)

Solution Delivery Specialist Resume Examples & Samples

Design solutions and concepts for data aggregation and visualization
Build Splunk apps from ground up for Splunk to interact with 3rd party software/hardware
Splunk deployment, configuration and maintenance across a variety of UNIX and Windows platforms
Populate Splunk from 3rd party data sources (i.e. bash/python scripts/SQL DB/APIs)
Develop reliable, efficient queries that will feed custom Alert, Dashboards and Reports
Design and maintain production-quality dashboards
Participate in design discussions and author design documentation
Map design artifacts to system requirements
Troubleshoot Splunk server problems and issues
Mentor and train Splunk users and administrators
Solve complex Splunk Integration challenges
Debug complex Splunk configuration issues
Communicate with peers and supervisors routinely, document work, meetings, and decisions
Experience in using scripting languages to automate tasks and manipulate data
Experience customizing applications and dashboards
Working understanding of Solaris, Linux and Windows operating systems
Proficiency in any object oriented programming language is a plus
Ability to program in Python, Perl, Shell is desirable
Familiarity with Java-based server applications & logging frameworks
Exposure to database technologies such as SQL, MySQL, Oracle
Understanding of Network Firewalls, Load-balancers, and complex network designs
Experience with search terms, ability to do correlation between data sets, data indexing
Understanding of enterprise logging, with a focus on application logging
Understanding of regular expressions
Outstanding verbal and written communication is a must

Associate Delivery Specialist Resume Examples & Samples

Provide proactive recommendations to the customer for improving storage operations and/or effective use of storage solutions to help maximize their satisfaction with the Company
Responsible for performing daily operational tasks like storage provisioning, allocations, zoning, mapping and maintaining availability at the customer site(s). Provisions storage based on standardized procedures
Participates in the execution of the business continuance and disaster recovery plans as agreed upon Participates in the design and operational execution of the customer's storage disaster recovery process as required
Performs necessary storage infrastructure maintenance in accordance with EMC and customer's change management policies
May be required to support and instruct less experienced co-workers, through classroom training sessions or on-the-job mentoring. Trains customer personnel when authorized by TS Management
Participates in the continual review and improvement of existing operational policies and procedures in compliance with the Company's storage management best practices
2+ years of Linux Skills
Responsible for performing a wide variety of daily storage management tasks as well as providing recommendations for effective and efficient storage system use
Capable of working with minimal supervision. Knowledgeable of industry best practices in the implementation of complex storage environments
Demonstrates strong interpersonal skills with external customers
Knowledge of Big Data solutions
Knowledge of SOLR Syntax
Experience working within large environments
ITIL & ISM Certified
Strong technical aptitude
Customer focused, proactive and strong communication skills
2+ years relevant experience

Delivery Specialist Resume Examples & Samples

Bachelor’s degree in Business Administration, or similar
At least 3 years of administrative experience
Administration & Organizing Skills
Ability to fluently communicate in English
Highly analytical, attention to details
Quality approach and customer focus
Can work under pressure

Separations Process Delivery Specialist Resume Examples & Samples

Ownership and responsibility for delivery of Offboarding process tasks according to the defined country process flow and desktop procedures
Work with various HR tools and deliverables supporting the smooth process delivery and operational capability (e.g. Offboarding tool, country HR systems, SARR/WSARR, etc.), including status tracking
Consolidate inputs from supporting process owners (e.g. Commissions, Travel, Corporate Cards, IT etc.) and provide input to Payroll for final settlement
Gain process expertise and resolve routine process-related issues that may arise
Work closely with country subject matter experts on country-specific processes
Handle escalations and address delivery execution related issues in a timely manner
Suggest enhancements and items for improvements in the area of responsibility, to increase efficiency and mitigate any delivery related risks/ process gaps
Manage & respond to queries from key stakeholders
Deliver periodic reports & analysis to leadership assessing process performance and adherence to agreed SLAs
Ensure delivery execution is compliant to Business Controls guidelines
Process controls compliance is key performance measurement for the individual in this role
Ensure process documentation is updated based on key updates/improvements to process delivery
At least 2 years experience in IBM delivery environment

Aon Retiree Health Exchange Delivery Specialist Resume Examples & Samples

Consult and coordinate with Sales & Service and other internal functional areas
Develop user acceptance test plans and support the external testing experience
Documents changes to plan requirements
ARHE experience is strongly preferred
Subject Matter Expert (SME) for aligned operational processes
Prioritization of Delivery Processor work
Effective use of basic business productivity tools and Microsoft applications

Infrastructure Delivery Specialist Resume Examples & Samples

At least 8 years’ experience working with information technology Infrastructure with specific focus in Server Hosting technologies including Intel, RISC, virtual server technologies, and AS400
Familiarity with Cloud technologies
Familiarity with Security tools and best practices
10 years or more experience with Information Technology Infrastructure environments including Windows, Linux, AIX, and HPUX

Senior Manager Delivery Specialist Resume Examples & Samples

Manages functional areas or department account leads on large accounts to ensure that business solution objectives are met. Identifies and manages the implementation of process improvements
Manages and develops demand forecasts with account teams on large accounts to assist functional areas or departments in planning and delivering end-to-end services. Identifies issues and recommends alternative approaches
Works with functional areas or departments to interpret and plan projects or workload forecasts. Provides advice and counsel regarding various results
Manages and approves expenditures for accounts in line with established policies and procedures
Participates in developing new business proposals and introduces new technology to enhance business solutions
Master's degree or equivalent combination of education and experience

Solutions Delivery Specialist Resume Examples & Samples

Work with GWSO leadership, corporate stakeholders (Real Estate, Procurement, IT, HR, Security, Branding, etc.) and the business units and Corporate functions to develop and implement business cases and what if scenarios
Research and evaluate alternate industry leading strategies and the potential benefits to be derived from their implementation. Facilitate the monitoring and measurement of business cases to provide accountability back to business units
Support efforts to identify emerging needs resulting from workforce expansion/reduction, mergers & acquisitions, and/or business process improvements. Work with cross functional teams to create strategies and deployment approaches
Develop business cases, roadmaps and plans to support GWSO globally
Provide support for development, build out and commercialization of solutions
Perform scenario and other analyses for the transition of solutions and services
Engage with others in the market to identify trends and ensure we stay contemporary in solutions and services
Thinks strategically but can effectively translate strategy to tactical plans
Builds a high degree of trust with our senior business partners leading to business seeing GWS as a strategic partner
Creates solutions with an experiential mind set
Sets an environment of innovation and best practices to ensure maximum results
Takes initiative and acts swiftly to seize opportunities
Focuses work on future customer/consumer needs and solutions
Challenges self and others to deliver results with fewer resources
Delivers value-added solutions that lead to quality results
Utilizes strengths and capabilities of self and others to maximize the team's output
Exhibits effective and timely communication skills

Account Service Lead-principal Delivery Specialist Resume Examples & Samples

Partners with functional areas or departments to integrate new, enhanced and existing service offerings for accounts
Develops new business proposals and introduces new technology to enhance business solutions
Twelve or more years of support services, project, or program experience
Position on-site in Sterling Heights, MI
U.S. Citizens ONLY due to government or federal requirement
Willingness to travel

Lead Delivery Specialist Resume Examples & Samples

Designs, develops, and delivers product and technology training to drive increased performance of Sales/CSG personnel
Develops training curricula, instructor manuals, learner guides, and other materials to meet identified learning goals for on-boarding, product knowledge, presentation capacity, and other defined needs within the sales organization
Supports the development and deployment of best-in-class presentations to showcase HMH's best-in-class products and services in a variety of customer-facing contexts
Implements certification programs for current products and presentations, including rubrics, instructor-led sessions, and coaching/mentoring opportunities, all within appropriate timelines
Collaborates with Manager, Delivery to ensure training is synchronized with strategic initiatives and priorities
Learns HMH programs and services to act as a subject matter expert in the development and implementation of training and certification programs

Principal Delivery Specialist Resume Examples & Samples

Responsible for complete Delivery of Account Services to client
Management of financial and operational performance
Perform main interface role with client for services and execution
Experienced in Delivery Assurance
Knowledge of MBS-Client & Bus Development

Digital Delivery Specialist Resume Examples & Samples

Use content management systems and HTML skills to create and maintain content on field and employee web portals
Perform portal admin tasks, including maintenance of site navigation, development of page templates, and management of permissioning groups
Manage distribution lists for key audiences
Code and distribute corporate email and enewsletters
1-3+ years of web development and/or web content management experience
Degree in communications, web/interactive design or related field
Strong interactive design and development skills (HTML5, CSS, JavaScript, Photoshop, etc.)
Solid understanding of user experience/usability best practices
Ability to rapidly master and adapt to new online systems and tools
Self-starter with strong organizational and time management skills
Ability to own and deliver work independently and also to work within a team on shared tasks
Ability to build relationships and communicate clearly with both business and technology partners
Proficiency with standard workstation tools (MS Office, Outlook, Acrobat Professional)
Experience with web content management, web portal and email campaign platforms
Experience with mobile and responsive design development
An understanding of the financial services industry

Technical Delivery Specialist Resume Examples & Samples

Responsible for source code control and version management for the supported applications software and documents
Responsible for working with offshore team in India for managing application release deployments in test environments
Responsible for working with offshore vendor teams in India for managing application release deployments in test environments
Responsible for working with Infrastructure, change & production support teams in Singapore & Hong Kong for managing application release migration into production environments
Work with onsite Infrastructure & offsite production support teams for technical support tasks in production environments
Work with onsite Deployment & Business Analysis and offsite Development & Client implementation teams on the technical support tasks in test environments
Active monitoring and Review of production environment error alerts. Assist production & development support teams for the issue resolutions
Provide/Propose technical solutions for the interface connectivity and application environments
Contribute to Technical design document preparation for in-house development and also review Vendor Delivered design specifications

Principal Delivery Specialist Resume Examples & Samples

Strategic business Partner Experience
Strong Operations Background
Delivery Assurance Expert
Project Manager Trained

Payroll Delivery Specialist Resume Examples & Samples

Administration of all input documents required for the payroll calculations, e.g. retiree data, incorporate new hire into payroll, follow up on maternity and tax certificates
Responsible for accurate and timely delivery of payroll to associates, including preparation of the inputs for smaller and less complex payroll populations. Submission of payroll data to and review of these calculations ensuring correct gross to net calculations
Coordination of activities with local in-country payroll partners to ensure proper taxation and filing of all payroll relevant data according to local tax and social security regulations
Collection and provision of data related to Time and Attendance and incorporate into payroll as appropriate
Response to payroll queries escalated from GBS HR and/or employees with regards to Tier 2 SalesForce payroll cases escalated from internal clients. Response to queries raised by external auditors and vendors with regards to payroll delivery processes
Working in a highly diverse and fun team
A job in which you can add great value for one of the world’s most successful companies
Exposure to unique client groups that will help enhance and shape your profile
Some travel in Europe and/or Eurasia/Africa

Lead Delivery Specialist Resume Examples & Samples

Designs, develops, and delivers product and technology training to drive revenue for program and services opportunities
Supports the development and deployment of best-in-class presentations to showcase HMH's products and services in a variety of customer-facing contexts
Implements certification programs designed for Sales audiences focused on current products and presentations, including rubrics, instructor-led sessions, and coaching/mentoring opportunities, all within appropriate timelines
Collaborates with Director, Delivery to ensure training is synchronized with program launches, strategic initiatives, and priorities

Lead Delivery Specialist Resume Examples & Samples

Designs, develops, and delivers product and technology training to ensure effective services delivery to customers and to drive revenue for ongoing services opportunities
Develops training curricula, instructor manuals, learner guides, and other materials to equip the Services delivery team to successfully execute on identified learning goals for implementation, follow-up/advanced programs, and coaching
Implements certification programs for Services delivery team to measure individual capabilities regarding the delivery of Services offerings. Certification programs include rubrics, instructor-led sessions, and coaching/mentoring opportunities, all within appropriate timelines
Collaborates with Director, Delivery to ensure training is synchronized with Back to School schedules, strategic initiatives, and priorities

Commercial Delivery Specialist Resume Examples & Samples

Supports the execution of the sourcing strategy for each of the Group Technology Account Lines, and is the first point of contact for deal related queries for both the vendor organisation as well within the UBS Service Delivery organisations
Manages, drives and co-ordinates detailed commercial deal negotiations with our vendors, ensuring that deals deliver the strategy and maximum commercial benefit to the bank
Provide Group Technology Account Lines with clear direction on vendor capabilities, go-to-market approach, deal negotiation strategies and contract execution. Challenge the requirements of the Account Lines and actively seeks opportunities for deal consolidation opportunities
Ensures that there is clean transition from pre-contract phases of deal negotiation into business as usual i.e. ongoing contract management, vendor performance, contract compliance etc
Further build out of the Deal Governance team, increasing the capability of the offshore based team supporting deal activities across Group Technology & works to identify, address and improve current sourcing processes, templates and tools in order to drive efficiency and effectiveness of delivery execution

Digital Delivery Specialist Resume Examples & Samples

To work with World Service Business Development team and BBC Digital and Distribution Management to establish effective delivery processes and 24 x7 support for World Service distribution partners
Manage requirements for projects that will have an impact on the external delivery of World Service output. Provide expertise in internet delivery methods and represent the World Service team on projects run by BBC Digital. To implement and communicate plans for the improvement of delivery services to partners and document solutions for colleagues where appropriate
Provide technical advice to World Service partners, and to work with the World Service Business Development team as required to support commercial relationships
Being the point of contact for Partner Digital Delivery and training of new users on current and/or new systems. Working with the BBC Digital and other BBC Engineering teams to ensure that the logging, reporting, and resolution of delivery issues are carried out in a timely manner
Be the key point of contact in WSG Distribution for BBC Engineering Operations, BBC Digital 24/7 Operations and 3rd party suppliers including CDN providers with regards to digital assets delivered to partners. Manage the relationship between various support teams, both inside the BBC and externally, to ensure continuity of service for World Service Business Development activities
To develop an understanding of the technical and editorial environment so that service delivery is compatible with business need, and so that editorial judgement can be applied to problems when providing out of hours support
Liaise with internal and external suppliers for the provision of technology services to World Service, including taking part in the relevant procurement processes for new services
Considerable experience of diagnosing, logging, tracking and fixing technically complex problems across a variety of hardware and software platforms. Experience of providing broadcast support services to a large and diverse user base
Ability to communicate risks and issues timely and appropriately. Excellent project management skills with knowledge and experience in Agile methodologies. Strong decision-making ability and experience in identifying potential sources of risk and their potential impact on project success
Work closely with product development teams to develop, test, deliver and rollout new software and database systems, add value in technical discussions about design and implementation and to work with product and project teams to prioritise goals into the delivery roadmap
Understanding of content production systems and content creation software. Strong working knowledge of digital audio and video systems, encoding and delivery of content digitally
Ability to install and manage servers using Microsoft Windows, Unix and Linux server operating systems. An understanding of live service monitoring, including the ability to configure SNMP and Nagios software
Technical experience of a wide range of software used to create content for online services, including Microsoft Office, Windows operating systems, Apple operating systems, Adobe graphic and video production software. An understanding of network issues, including TCP/IP, DHCP and DNS, along with an awareness of security and other implications for internet-connected devices
An understanding of World Service output and editorial priorities, and the technical challenges facing online delivery of multilingual content, including the rendering and presentation of languages in complex scripts. An ability to apply sound editorial judgement to problems so that any loss of output is kept to a minimum
The ability to communicate clearly on a wide range of technical matters as well as the interpersonal skills necessary to communicate effectively with customers at all levels, both internal and external

HW Delivery Specialist Resume Examples & Samples

Review the Aon Leadership Model expectations for the ARL listed above
Possesses advanced analytical, technical and problem-solving skills and abilities
Strong project management, problem solving and analytical skills

Principal Delivery Specialist Resume Examples & Samples

Good communication skills (Written and Oral)
Good inter personal skills to manage clients / customers
Flexible and adaptable in meeting global delivery requirements
The candidate should be aware and have good knowledge of project management and project lifecycle
Aptitude and desire to learn
Presales experience
Post sales support experience
ITIL foundation level certification
TOGAF certification
ISO 27001 Certification
Engineering Graduate
Should have extensive understanding on IT Infra, Middleware and App delivery life cycles
Understand the Service Management models and design quick solutions to maximize the efficiency of ITSM processes, Tools and resource modeling
Must have business knowledge of the IT support and delivery model
Engage the CSC product lines, to identify repetitive and most resource intense areas
Collaborate with Account Delivery Teams to quickly identify Automation Opportunities
Good market outlook for niche tools to develop solutions help automate corrective actions against Infra and Middleware, DB and storage outages
Experienced in developing solutions in digitalization techniques, machine learning
Experienced in developing solutions for IT Infra, Apps availability and performance management
Design of information technology infrastructure solutions to meet client’s business and (or) technical requirements following CSC’s standard processes and architecture methodologies
Development of architecture for new infrastructure solutions along with CSC’s offerings team leveraging new technologies
Work with CxO level executives from client side and with on-site lead architects to develop technology plans and account directions on need basis
Engage with on-site vendors on a need basis. Degree and scope of engagement with vendors will depend on the project
Engage with CSC’s various Product Lines and center of excellences (CoE) throughout the architecture design phase and lead the development of the technical solution
Handle multiple infrastructure technologies based on project requirements as part of the architecture design
Work with internal and external clients located in different time zones namely in Europe, North America and Asia
Documentation of architecture design to various levels of detail using the prescribed templates and standards
Client presentations
Work as an individual contributor
Preparation of bill of materials for solutions developed

Principal Delivery Specialist Resume Examples & Samples

Perform main interface role with client for CSC services and execution
Strategic business partner with strong Operations background required
Strong analytical and problem solving skills required

Product Data Delivery Specialist Resume Examples & Samples

Collaborate with relevant teams around the business (IT, GIDS/Data Governance, Data Management, Product Development, Marketing, Compliance etc.) to ensure continued improvement of data quality, availability and consistency across all outputs, mediums and regions, in line with the team’s objective of being a ‘centralised hub’ for EMEA data provision
Access appropriate Invesco systems to fulfil regular and ad-hoc EMEA data requests for internal and external clients, including EMEA Sales, EMEA Marketing incorporating: Product Managers, Product Communication Specialists, Presentations & Marketing Services), investment team’s, Client Reporting and institutional consultants. Such data requests include investment breakdowns and characteristics, full portfolio holdings, fund sizes, etc
Identify system functionality and process improvements to minimise manual solutions and workarounds, whilst promoting a scalable support model
Document procedures and implement greater controls around reporting processes and data usage
Develop the required product, system, process, business and industry knowledge and share with colleagues
Of Business Intelligence reporting tools
Minimum required would be education to ‘A’ Level preferably with maths/statistical or technical background
IMC or IAQ certificated would be beneficial
Ability to prioritise, work to tight deadlines and multitask
Ability to challenge effectively and promote change
Strong interpersonal skills to build robust relationships and interact effectively with colleagues at all levels of the organisation as well as good written communication

Product Data Delivery Specialist FTC Resume Examples & Samples

Conduct analysis on EMEA-managed investment data (across multiple product ranges, systems and sources), consider potential options/solutions to data issues/inconsistencies and make recommendations to enhance data provision
Ensure our client and product reporting appropriately reflects the decisions of the fund managers and positioning of EMEA-managed investment products
Oversee the maintenance of static EMEA product data, working in conjunction with the data providers/owners to ensure accurate data is captured within corporate systems, post product launches/changes, for use in downstream systems/outputs
Maintain appropriate compliance standards and adhere to company guidelines and controls
Understand evolving client needs and meet growing industry and regulatory requirements
Contribute to local and global Investment Services support activities and project work
In the financial services sector
Working with data systems/architecture preferable
Conducting data analysis/process reviews and articulating business requirements
Financial industry and understanding of investment related data
IT literate with good knowledge of the Microsoft suite of products, but specifically strong Excel and Access skills preferable
Existing Invesco product knowledge would be beneficial
Excellent problem solving skills and attention to detail are essential
Assume personal responsibility for deliverables and work well as part of a team
‘Can do’ and enthusiastic attitude with strong client/sales support bias, showing initiative and seeking to embrace evolving product data requirements, with a focus on quality and consistency at all times

Senior Digital Delivery Specialist Resume Examples & Samples

Run the day to day management and execution of the email platform
Help lead initiatives in the areas of UX website journey, list building and analysis
Developing and implementing new email marketing strategies, to enhance the click rates and responses of communications to strengthen business
Maintaining and updating email templates on the existing database
Working with various teams, such as marketing, sales, operations and investments, to create bespoke email communications
Working alongside other teams to deliver impactful email communications

Advisory Delivery Specialist Resume Examples & Samples

Deep understanding of application security, web security, threat and vulnerability management, data privacy and audit controls and the other industry specific knowledge areas like OWASP, CVE, NIST, ISO27001
Paola Alto Firewalls
Vmware NSX
Good knowledge of Cloud Security architecture
Brocade Switches
Switching (Capacity Planning & VLAN’s)
Routing (OSPF, RIPv2, BGP)

Investor Delivery Specialist Resume Examples & Samples

Prepare mortgage loan documentation packages to be delivered to third party investors to initiate the successful loan transfer
Review investor feedback/inquiries and resolve issues related to mortgage loan documentation delivered
Pursue resolution on various documentation requirements by collaborating with Mortgage Operations, Closing, Post Closing, Housing Finance Agencies, Third Party Investors and other key groups
Communicate clearly with all internal and external groups involved in transactions to ensure Standard Operating Procedures for are being followed
Must have clear understanding of mortgage program documentation requirements and guidelines for affordable lending and government mortgage programs. Independently learn all details, qualifications and requirements on the government grant / bond programs
Proactively contribute to the overall growth of the bank’s participation in affordable lending / government programs
Act in full compliance with all Bank policies, directives/procedures and external regulations to protect the Bank’s assets
Identify risks associated with mortgage loan files, including HUD1 review and escalating issues to manager
Adhere to all Service Level Agreements and performance guidelines
Ensure all necessary documentation is completed for all transactions
Handle all customer information with highest level of confidentiality and security
Project a professional and consistent image by adhering to organization’s brand, corporate identity and standards at all times

Application Delivery Specialist Resume Examples & Samples

Interface with client serving team and Service Delivery on plan and build of new products, applications, and corresponding infrastructure
Review and input on Architecture design and engineering of new products. Work with client serving team on workflow implementations
Assess project responsibilities and identify hours required for end to end implementation and resources to be engaged
Implement and install E-Discovery applications, mandated security products, SQL databases as well as select analytics products used by FIDS/FTDS
Work with Transition Management and internal SLHS team to develop all documentation required for end to end support of newly implemented environment including Operations Manual, PSP, Runbook and operational transition review
Train members of the Operations team for support and day to day product operations
Work with Information Security on application remediation and patching
Participate in planning for future applications or solutions based on new technology
Serve in the role of primary contact with the vendor as well as the business users
Responsible for observing all laws, regulations and other applicable obligations wherever and whenever business is conducted on behalf of the Company. Expected to work in a safe manner in accordance with established operating procedures and practices
Architecture reviews and environment engineering for E-Discovery application
Solutions – Analyze solutions for problems and discuss with management and team leads
Interactions with various levels if IT and client serving teams
Participate in and contribute to all operational documentation
FTDS E-Discovery and analytics application knowledge
Knowledge of Windows/Linux OS and SQL databases
2-3+ years of application support and some familiarity of application development best practices
General understanding of standard application architecture and development
Knowledge Windows Server operating systems including Windows Server 2008 and 2012 R2
Knowledge of various infrastructure applications including Active Directory, DNS, and DHCP
Familiarity in establishing and supporting automated application monitoring protocols
Strong communication, interpersonal and organizational skills
Sound judgment and analytical ability
Strong documentation skills – MS Word, Excel, Projects and Visio
The ability to work effectively with clients, management and staff members
Experience in maintaining mission critical production environments
Working knowledge in ITIL Incident Management

Delivery Specialist Resume Examples & Samples

Understanding of the TBA or equivalent benefits delivery system and it’s interactions
Understanding of shared services, Customer Service, and interactions with system team
Familiarity with all components of service delivery related to Defined Benefits

Delivery Specialist Resume Examples & Samples

Primary focus will be a liaison between the client and Aon Hewitt with a focus on resolving and trending executive escalations and to identify process improvements
Strong understanding of the TBA System and its interactions
Familiarity with all components of service delivery related to specific domain(HW/DB/DC)

Health & Welfare Delivery Specialist Resume Examples & Samples

Documents change orders and changes to plan requirements
Ensure SOPs for processing are up to date and match requirements
Strong understanding of the TBA System and it’s interactions

Health & Welfare Delivery Specialist Resume Examples & Samples

Strong understanding of the CBA System and it’s interactions
Understanding of shared services, Customer Service, etc., and interactions with CBA team
Familiarity with all components of service delivery related to specific domain, Health & Welfare

Associate Delivery Specialist Resume Examples & Samples

Provides software related custom integration and implementation support on EMC products at the customer site; this may include pre-site inspection, initial installation, troubleshooting, implementation, customization, integration, and outline orientation for the customer
Installs or upgrades EMC products in an Open Systems environment. Configures, installs, troubleshoots, and supports EMC products and the integration of these products with others. Provides custom integration and implementation support on customer site. Performs basic to moderately complex and/or extended-stay software implementations
Regularly communicates status of project and all applicable customer issues to the project owner. When applicable, advises project owner on level of effort required to perform assigned implementations. Adheres to proper GS alert and escalation procedures. Keeps appropriate management personnel informed in accordance to EMC policies; seeks advice or assistance from GS management during difficult customer situations. Works in conjunction with EMC customer support colleagues to ensure effective resolution of technical issues encountered during implementations
Ensures a high degree of customer satisfaction through resolution of customer situations, handling product issues, pre-installation site planning, installations/implementations, and upgrades
Performs according to established safety standards. Reports unsafe situations and recommends improvements. Prepares, maintains, and submits activity/progress reports and time recording/management reports in accordance with published procedures
Maintains awareness of existing, or potential, customer software, hardware, and machine situations. Proactively alerts customer and manager of potential problems based upon working knowledge of software and hardware compatibility within the customer's environment. Actively works to educate others in the region and nationally on potential problems and resolutions
Represents EMC in a professional manner to the customer at all times
Customer Service skill

Senior Delivery Specialist Resume Examples & Samples

Experience working as a Reporting Consultant or similar position with Reporting emphasis and supporting an enterprise company
Very strong skills with Microsoft SQL Server Reporting Service (SSRS), including designing new complex reports, subscriptions, issues resolution etc
Strong common admin and DDL skills with Microsoft SQL Server, including creating, altering and dropping objects such tables, views, triggers, SQL Agent Jobs etc, as well as advanced T-SQL DML skills
Strong skills with developing and using Microsoft Powershell scripts, with emphasis on using PS with very complex SQL Queries to export, manipulate and bulk import data and provide process automation
Experience and skills combining reporting data from different sources to create complex reports and automate reporting
Experience and skills understanding and writing technical documentation, including developed solutions
Experience of working with tools such as SCCM, Watch4Net, SCOM, Smarts and others to automate collection of asset data for reporting
Knowledgeable in general IT concepts, technologies and practices in addition to Reporting, including: Server hardware, Windows Server OS (including Active Directory etc), VMware, networking, storage etc. (Unix\Linux skills are a plus but not required)
Experienced of working in a highly structured IT environment including strict Change Control and Incident management

Associate Delivery Specialist Resume Examples & Samples

Excellent customer service skills and exceed customers’ expectations with a strong customer service orientation
Demonstrate the ability to assess and respond appropriately to customer issues in a professional manner
Working knowledge of help desk software, databases and remote control
Some knowledge of EMC hardware/software products would be an advantage
Working knowledge of ITIL principles and SLA adherence
Willingness and enthusiasm to learn and progress
Ability to multi-task and perform under pressure
Problem solving and troubleshooting skills

Service Management & Delivery Specialist Resume Examples & Samples

Work with experts across different teams in service portfolio management
Produce reports for the management on the service catalogue
Spot trends and variations
Present to senior Stakeholders
Respond to queries from internal clients

Process Delivery Specialist Resume Examples & Samples

5-7 years of functional experience in two or more roles (finance, budget, admissions, institutional research, human resources, etc) within a higher education environment required
Minimum of 5 years experience in process development and documentation techniques, policy writing
Intermediate knowledge of real estate lending products, regulatory compliance and secondary market guidelines (FNMA/FHLMC/FHA)
Strong integrative thinking, problem-solving and project management skills. Experience in managing multi-discipline, cross-functional teams and projects and influencing senior level management and key stakeholders
Experience as a hands-on team contributor that plans and executes to meet deadlines while promoting a positive work environment
Excellent work ethic, interpersonal and communication skills
Demonstrated experience in conflict and change management, as well as consensus building and relationship management skills to navigate higher educations decentralized, consensus-based culture

DB Delivery Specialist Resume Examples & Samples

Preferred Experience
Education
Bachelor’s degree in ___________ or equivalent years of industry experience

Outsourcing Senior Delivery Specialist Resume Examples & Samples

Responsible for accurate tax payment for all payroll activities which requires a thorough understanding of all compliance regulations for all federal and provincial tax agencies, Required to research and resolve payroll tax notices in a timely manner
Responsible for completing year end filings, and amended filings as per advised schedule. peer review audits of closed agency notices and amended returns
Ability to identify and resolve escalations or complex issues with strong emphasis on associated patterns, trends and root cause analysis
Communicates effectively with the client and internal partners regarding ongoing operations and problem solving with analysis/resolution of tax related issues
Supports offshoring initiatives
Supports formal internal and external audits, and understands legislated requirements pertaining to such
Supports and provides investigation on regulatory and compliance issues
Requires strong documentation skills as SOPs must be maintained regularly
Supports testing and maintenance of tax filing software – Empower Tax
Works and supports new implementation of new clients, therefore requires an ability to learn new information and applications effectively and quickly
Identifies possible process improvements
Post-Secondary education or School Diploma (or equivalent work experience) and minimum of 2 years of Payroll Tax related experience
Previous Payroll Outsourcing experience considered an asset
Strong customer service, problem solving and conflict resolution skills

Project Delivery Specialist Resume Examples & Samples

5+ years of experience in risk assessment
Internal Controls testing
Process documentation, preferably in the government market
100% client site

Project Delivery Specialist Resume Examples & Samples

5+ years of experience and a background in business requirements elicitation
Familiarity and experience with software development lifecycle (SDLC) preferably with federal department/agencies
Experience working in AGILE development sprints preferred
Ability to lead teams

Project Delivery Specialist Resume Examples & Samples

5+ years of experience and a background in business process outsourcing
Call Center Operations Design and Development
Green Belt Lean Six Sigma strongly preferred (Black Belt)
Education - 4 year College Degree
Secret Clearance preferred

Oilfield Delivery Specialist Resume Examples & Samples

Responsible for accurate up-to-date delivery location maps, and operates in accordance with DOT regulations governing the transportation of hazardous materials in accordance with homeland security requirements and guidelines
Maintain driver’s hours of service by using Turnpike and/or paper log book reporting
Maintain regular communication with sales and supervisor in order to report field problems and/or safety hazards
Wear appropriate safety gear at all times during delivery operations
Current Class A or B Commercial Driver’s License (CDL), issued by the state in which the candidate resides with all the relevant endorsements (X – HazMat & Tanker required)
Three (3) years commercial driving experience, compliant with Federal Motor Carrier Safety Regulations and DOT regulations
Experience with handling products in various types of packages including bulk, drums, Porta-Feeds and mini/micro-feed units
Experience performing warehouse duties, which include preventative maintenance duties, inventory and ordering of chemicals, receiving incoming shipments, organizing warehouse for safe and efficient chemical storage, operation of customized chemical manufacturing equipment and the upkeep of warehouse grounds

Solution Technical Delivery Specialist Resume Examples & Samples

Influence & engage key business & IT stakeholders
Work with a team of IT Specialists in the delivery of a transformed, resilient payment ecosystem aligned with the organisation's emerging target IT architecture and Payments Operating model
Work with the Core Payment teams and wider Payments stakeholder group to ensure change and service migration approaches are adopted to minimise service risk & optimise delivery
Develop and manage delivery plans for the tactical and strategic changes to the Payments Systems
Manage the Risks, Resourcing, and Quality and Budget requirements for assigned streams of change
Provide technical support, mentor and develop junior IT Specialist
Working closely with the Service Assurance team throughout lifecycle of change & provide detailed handovers as change is delivered into test and production environments

Customer Delivery Specialist Resume Examples & Samples

Inventory control of stock point(s)
Plans most effective routing/utilization for bulk, tote, and drum field deliveries
Return storage of drums and shipping of empty drums
General maintenance duties at stock points
Forklift operations and maintenance
Performs routine servicing such as fueling and provide light maintenance, repairs on vehicle and keeping equipment clean
Minimum requirement Class 1 License
Strong people skills
Knowledge of industry safety programs and a personal history of safe work practices
Ability to work alone

IT Service Management Delivery Specialist Resume Examples & Samples

5+ years of experience with process documentation or process improvement for COTS implementations
Experience with data analysis and process mapping for COTS implementations
Experience with change management and problem management processes
Ability to facilitate process mapping sessions involving multiple stakeholders
Ability to use Microsoft Visio or similar tools to capture, analyze, and present organizational processes and sub-processes
Ability to use Microsoft Word, Excel, and PowerPoint to develop high quality deliverables in the form of papers, spreadsheets, or presentations
Knowledge of ServiceNow
Knowledge of Agile methodology
Experience with project portfolio management
Experience with IT service design and transition

Iam-delivery Specialist Resume Examples & Samples

Experience in ITIM workflow customizations, Knowledge of ITIM API’s
Strong ITDI integration experience and the support and development of assembly lines
Experience in implementing Single Sign On solutions with Access Manager to different back end products
Experience with UNIX Mid-Range Hardware Platforms - Preferably IBM P6, P7 Architecture
Network Architecture & Network Security Concepts a Plus (TCP/IP, Cisco Load-Balancers, DMZ, Firewalls, etc)
Ability to evaluate basic risk management approaches

Senior Delivery Specialist Resume Examples & Samples

Multiple certification including CCIE
10-15 years with network design and implementation experience for mid to large size organizations
Vendor/SOW management experience
Experience with network design and implementation for a New Datacenter build
Experience with OTV
Experience must include network gear from Cisco, Cisco Nexus, F5, Juniper Network & Palo Alto

DC Delivery Specialist Resume Examples & Samples

Support end to end client service delivery for DC domain
Competencies, Knowledge & Experience
Familiarity with all components of service delivery related to specific domain(s) (HW/DB/DC)

Delivery Specialist Resume Examples & Samples

He should be an individual contributor & should work on day to day technical operational works & should take care of Changes & incidents
Provides operational support to customers for implementations and management of EMC solutions
Works closely with the customer on EMC Best Practices; ensures EMC solutions work as intended in the customer's environment
Actively contributes to the configuration, layout and performance tuning of EMC products
Responsible for performing daily operational tasks and maintaining availability at the customer site(s). Provisions solutions based on standardized procedures as outlined by EMC best practice documentation
Successfully manages relations with Customers utilizing negotiation and influencing skills to acquire the internal and external resources necessary for optimal results. May occasionally be called upon to act as a backup to the Project Manager or to provide team technical leadership on specific implementations
Seeks advice or assistance from management and/or Technical Support as required during difficult customer situations. Works in conjunction with EMC colleagues to ensure effective resolution of technical issues encountered during implementations
Represents EMC in a professional manner to customers, EMC Partners and other EMC personnel at all times. May be required to support and train both customers and less experienced co-workers

Delivery Specialist Resume Examples & Samples

Perform daily system monitoring, verifying the integrity and availability of all hardware, VblockTM resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs
Provide support per request from various constituencies. Investigate and troubleshoot issues
Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies
Perform preventative maintenance (and upgrade, as required) on VblockTM devices, and related peripherals to meet IT specifications
Identify system performance issues and drives the development of tools to correct
Ensure that the technical environment is properly monitored and that any problems are rectified
Coordinate all hardware and software problems or repairs channelled through outside vendors and service providers
Perform systems/software administration, backup/recovery monitoring, problem resolution, and change management
Apply RCM upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary
Maintain operational, configuration, or other procedures
Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required
Maintain data center environmental and monitoring equipment
The work environment is 24/7 rotating shifts and will cover weekends and weekdays
Regular tracking, hand off or receive open ticket information during shift turnover changes and facilitate knowledge transfer
Follow defined operating procedures to ensure that clients, systems and information are properly followed

Senior Delivery Specialist Resume Examples & Samples

Represents Dell EMC in a professional manner to customers, Dell EMC Partners and other Dell EMC personnel at all times. Provides support and instruction to customers and less experienced co-workers. Acts as a mentor and assists or presents training development environments to peers, customers and other organizations
Dell EMC Proven Professional Certification desired
May perform other duties as requested
Provides proactive recommendations to the customer for improving their use of Dell EMC storage solutions to help maximize their satisfaction with Dell EMC. Actively contributes to the configuration, layout and performance tuning of Dell EMC products
Participates in the design and operational execution of the customer's disaster recovery process as required. Performs infrastructure installations, maintenance and necessary data migration, as required. Provides assistance to Dell EMC technical teams in the development of custom solutions and implementation preparation
Responsible for performing daily operational tasks and maintaining availability at the customer site(s). Provisions solutions based on standardized procedures as outlined by Dell EMC best practice documentation. Performs necessary infrastructure maintenance in accordance with Dell EMC and customer's change management policies
Performs according to established safety standards. Reports unsafe situations and recommends improvements. Seeks advice or assistance from management and/or Technical Support as required during difficult customer situations. Works in conjunction with Dell EMC colleagues to ensure effective resolution of technical issues encountered during implementations
Supports and reports to engagement Project Manager while assigned to customer engagements. Advises Project Manager on Level of Effort required to perform assigned implementations. Provides technical team leadership. May be required to act as Project Manager on less complex implementations
Participates in the continual review and improvement of existing operational policies and procedures in compliance with Dell EMC's best practices
Maintain Storage hardware and associated software at top levels of performance by monitoring, response times, version upgrades and maintenance releases to ensure the environment is optimally configured
Works within change management process to ensure that outages are scheduled to minimize customer impact, but still maintain hardware redundancy and software at optimal level
Assist in capacity planning to support Storage Lead, Solution architects and PMO team
Management and troubleshooting of Storage arrays, SAN switches & Storage Management Servers for multiple critical 24x7 systems
High level of experience with VMAX, VNX, VPLEX, XtremIO, SAN cisco MDS switches, Power Path, Recoverpoint replication, SRDF, Solutions Enabler, Unisphere and SRM technologies is a MUST!
Knowledge on VMware and host virtualization, Networking, Unix and windows systems
SPEED certified, CLARiiON and Symmetrix specialist preferred
Strong background in Storage hardware, architecture, software and/or operating systems environments
Cross-Functional and Problem solving skills
VMware virtualization skills
Ability to work independently and in a team based environment
Always learning and customer focused

Delivery Specialist Resume Examples & Samples

Provides operational support to ensure the availability of the environment meets required SLA’s
Attend daily stand up calls
Develop continuous improvements pertaining to the storage environment and daily operations
Develop SOP’s when required
Engage with account architects around the continuous evolvement of the storage environment in an Enterprise Hybrid Cloud Solution
Develop and provide reporting and metrics on overall health of the environment

Delivery Specialist Resume Examples & Samples

Support innovative cloud-based solutions from the virtualization layer up through the software defined and cloud management platform stacks
Help to document best practices in developing and deploying cloud-centric solutions
Deploy Distributed Execution Managers and agents for vRealize Automation Center connectivity
Configure endpoints to support compute fabric connectivity
Manage vRealize Automation Center 6.2 entities on VMware® hardware, third-party hardware, and cloud infrastructures
Configure& manage vRealize Automation Center infrastructure services
Configure and manage tenants and blueprints
Configure and manage a service catalog
Configure and manage role-based access control
Request and manage machines using the user portal
Understand and configure vCloud Automation Center workflows
Integrate VMware® vCenter™ Orchestrator™ with vCloud Automation Center
Automate application provisioning with VMware vCloud® Application Director
Provide day-to-day operations support for the cloud stack
Apply best practices, strategies, methodologies, and approaches to support of the cloud stack environment
VCAC Advanced Configuration (vRealize)
VCO Workflow development (vRealize Orchestrator)
Perform preventative maintenance

Delivery Specialist Resume Examples & Samples

Provides proactive recommendations to the customer for improving their use of EMC storage solutions to help maximize their satisfaction with Virtustream. Actively contributes to the configuration, layout and performance tuning of Virtustream products
Participates in the design and operational execution of the customer's disaster recovery process as required. Performs necessary storage infrastructure maintenance and necessary data migration, as required. Provides assistance to Virtustream technical teams in the development of custom solutions and implementation preparation
Responsible for performing daily operational tasks and maintaining availability at the customer site(s). Provisions solutions based on standardized procedures as outlined by Virtustream best practice documentation
Installs Virtustream software products in a Mainframe and/or Open Systems hardware environment. Performs complex and/or extended-stay software implementations per the specifications in the Statement of Work, Scope document, Architecture Design Document or Project Manager direction
Seeks advice or assistance from management and/or Technical Support as required during difficult customer situations. Works in conjunction with Virtustream colleagues to ensure effective resolution of technical issues encountered during implementations
Stays current on technical specifications and hardware requirements of Virtustream software products, including new and soon to be released products
Represents Virtustream in a professional manner to customers, Virtustream Partners and other Virtustream personnel at all times. May be required to support and train both customers and less experienced co-workers

Aon Retiree Health Exchange Delivery Specialist Resume Examples & Samples

Accountable for supporting his/her team in providing outstanding service delivery for the enterprise
Responsible for managing small to medium projects to ensure timely completion of deliverables, achievement of objectives, and meeting or exceeding operational measures and contractual performance standards
Owning and completing complex tasks, project planning and management, and coordination with relevant internal and external stakeholders
Responsible for ensuring quality including identifying process improvements that will lead to improvements in quality and efficiency
Providing coaching and development of Delivery Processors to create a culture of continuous improvement as well as reviewing and signing off on escalated Delivery Processor deliverables to ensure ongoing adherence to standard operating procedures and overall quality of the deliverables
Monitoring and tracking service-related metrics to ensure processes meet or exceed targets and identify process improvement opportunities
1-2 years executing key operational routines and identifying enhancement opportunities
1-2 years leading small-medium size projects
1-2 years partnering with internal and external stakeholders, including ongoing status meetings and process integration
Aptitude for understanding complexities of Medicare insurance and CMS regulations
Experience using basic business productivity tools and Microsoft applications
Experience working effectively in a team environment
ARHE experience is preferred
Strong understanding of the ARHE system and its interactions

IT Solutions Delivery Specialist Resume Examples & Samples

Manage client’s expectations and influence key stakeholders and senior management on key project issues and decisions to ensure the final project performance meet or exceed agreed standards
Coach and train IT Solution Delivery Specialist / Solution Analyst and project team members to improve project knowledge and skills within the IT Department
University degree in Computer Science, Business Studies, Project Management or related discipline
5+ years’ working experience
3+ years’ IT project management experience in life insurance or financial industry ranging from large scale, full lifecycle deployments to small project initiatives
Experience managing 1-2 System Analyst / Business Analyst to gather functional and non-functional requirements
Strong leadership, mentoring, organizational and communication skills
Proven experience in verbal and written communications
Knowledge of and experience in using PM tool set preferred
Knowledge of insurance preferred
1Based on 2013 Office of the Commissioner of Insurance market share statistics

IT Originations Delivery Specialist Resume Examples & Samples

Perform fundamental project / release management capabilities for strategic initiatives of high impact to our business partners
Monitor, govern and provide the correct utilization of the Loan Origination Systems for the various lending channels
Deploy all functional aspects of Loan Originations tools & services
Assist with the development of strategic vision of loan origination technology – balancing best-in-class functionality with cost effective strategies
Communicate with end-user community to manage and employ lending’s best practices
Analyze, control and respond on a timely manner to all client technical support requirements
Identify and implement ways to eliminate causes of underperformance
Document and map data in order to properly troubleshoot and add to our knowledge base
Assists development teams during code review, unit testing as well as assist the Business with QA and UAT
This position requires the employee to be exposed to sensitive and confidential information, both technical and informational in nature. As such, the position carries more responsibility / risk and the employee filling this position will be held to higher standard of judgment, discretion, confidentiality, and accountability
Communication Management: Determines who receives each type of information and ensures timely delivery of project communication
Risk Management: Manages risks by being able to identify, evaluate, and quantify the risk in order to mitigate the impact of an event to our business partner
Time Management: Defines deliverables, receives estimations, develops schedule, assess schedule
Cost Management: Ensures LOS products and/or lending based projects are within the approved budget
Quality Management: Ensures LOS products and/or lending based projects will satisfy the needs for which it was undertaken
Ability to manage 4 to 5 active initiatives (support and/or projects) with 7 to 10 total in the queue at any one time
Work with client teams that are 10 to 15 in size
Work on projects that are significant impact to the business
Demonstrated administrator level ability for enterprise use of Loan Origination Systems
Able to make good judgments
Able to provide creative and innovative solutions
Strong interpersonal abilities – must project credibility and integrity
Results-oriented/self-motivated
Thorough writing skills for accurate, complete, and effective documentation
Hands-on requirements analysis and gathering experience
In-depth understanding of the mortgage industry including the life cycle of a loan, products, services, policies, and operational procedures
Proficient in mortgage lending compliance and regulatory requirements including federal and state lending statutes
Demonstrates effective
5-10 years progressive experience and responsibility in a Systems Admin position
5+ years of relevant and current Mortgage banking experience, including min of 3 years at a manager level
BA in Computer Engineering, MIS, Computer Science,
Business administration (or 5 year minimum of work experience)
Three to Four years’ experience in the
Excellent communication skills (written & verbal)
Effective Speaker / Trainer

Delivery Specialist Resume Examples & Samples

Support end to end client service delivery for the Health and Welfare domain
Review and sign off on escalated Benefits Operations Administrator (BOA) deliverables to ensure ongoing adherence to standard operating procedures and overall quality of the deliverables
Prioritization of work of others
Familiarity with all components of service delivery related to Health and Welfare domain

Outsourcing Delivery Specialist Resume Examples & Samples

Build personal domain, plan, and regulatory knowledge through formal learning and on the job learning experiences
Strong written and verbal communication skills including presentation skills
Understanding of shared services, Customer Service, etc., and interactions with TBA team
Familiarity with Aon Hewitt Best Practices

Delivery Specialist Resume Examples & Samples

Incident Management – fault diagnosis and resolution
Change Management – planned changes, preparing implementation plans, peer reviews, attending CAB with service manager to provide technical cover, implement change during stipulated change window
Problem Management – assist with technical information for raising problem tickets, perform task analysis and collaborate with other service providers in identifying root cause/fix
Participate in on call roster duties and work closely with onshore/offshore team members
Management and troubleshooting of storage arrays, SAN switches and storage management servers for mission critical 24X7 systems
Responsible for performing daily operational tasks and maintain availability at customer sites
Participates in regular review and improvement of existing operational policy/procedure in compliance with Virtustream Infrastructure Managed Services best practices
Minimum of 6+ years storage administration experience
Strong expertise in NAS background – Unity, Isilon, VNX file
Storage administration skills – VMAX, VNX, VPLEX, XtremIO, ECS
SAN skills – Brocade and Cisco
Strong ITIL knowledge is a must
Past Managed Services experience catering for global accounts
Onsite role and direct customer engagement experience would be a bonus
Proficiency in Storage hardware, architecture, software and/or operating systems environments
Excellent customer service attitude, Communication skills (written and verbal) and interpersonal skills
Knowledge of the technical aspects of hardware/software subject matter
Ability to perform multiple tasks concurrently
Knowledge of portal development and support – REST API, ECS load balancer
Storage Automation – ViPR, ViPR controller
Storage reporting – ViPR SRM

Service Level Delivery Specialist Resume Examples & Samples

Manage the contracting process for Learning & Development by partnering with Procurement on RFPs, contracts, SOWs and collaborating with Finance on POs and chargebacks
Manage and review vendor SLAs by leveraging course evaluations and training metrics reports provided by Global Services HR Reporting team to ensure that vendors are meeting the SLAs
Conduct regular vendor review meetings to monitor progress, process improvements and satisfactory delivery of SLAs
Open and audit PO’s in Ariba as needed
Partner with Finance to ensure quarterly chargebacks are appropriately processed and distributed correctly
Ensure invoices are processed and paid against appropriate PO’s
Assist with tracking and maintaining yearly budget including providing data for annual forecasting and quarterly spend (actuals)
Identify areas for improvement on daily operational processes and provide support to implement these initiatives by highlighting and discussing key changes/improvement programs with management
Develop understanding of Global Services operations and the J&J organization
Continuously improve systems knowledge and communications skills, thus, enhancing customer service levels
Communicate and interact effectively with customers and team members of the Global Services HR team(s); develop credibility and trusted mutually respected relationships with customers, supervisors, and team members
Interact and interface with customers, vendors, service providers, and other third parties as applicable in relation to the activities and dependencies within the Global Learning team
A minimum of a Bachelor’s Degree required
A minimum of 2 years of administrative experience required, preferably working in or with finance, procurement, or 3rd party vendors
Experience with managing vendor resources, contract negotiation and management of vendor SLAs required
Ability to accurately collect information in order to understand and assess the clients’ needs and situation required
Computer literate with knowledge of common office productivity software and the ability to learn customer service software applications (e.g., MS Office, email, fax, Internet Explorer) required
Understand short-term and long-term implications of decisions and actions required
Basic understanding of business, financial and organizational factors in relation to HR activities required
Experience with tools to report data, track and analyze trends required
Deliver exceptional service through tools and processes; experience suggesting areas for improvement on to support continuous improvement efforts required
Ability to work effectively in a fast-paced, self-directed team-based environment required
Enthusiastic team player with a strong drive to create a positive work environment required
Up to 5% domestic travel required.Human Resources

Bankcard Services Solutions Delivery Specialist Resume Examples & Samples

Develop a comprehensive understanding of supported credit card products, market opportunities, competitive environment and the short and long term goals of the department
Implement additional acquisition channels, including online applications, with the intent to increase card activation and retention programs
Evaluate and enhance credit card products, make recommendations on product changes, and participate in the implementation of products, to include successful and effective communication plans with the Community Bank
Prepare and deliver credit card product knowledge training to the Community Bank
Track, measure and report card production to ensure lender accountability for sales
As necessary, provide increased sales support and focus on new regions or underperforming Community Bank regions to increase regional financial performance
Bachelor’s degree in Business or Marketing, or equivalent education and related training
Proven self-starter with problem-solving abilities
Demonstrated ability to work in a team environment
Demonstrated proficiency in basic computer applications such as Microsoft Office software products
Graduate of BB&T’s Leadership Development Program
Master’s degree in Business or Marketing
Two years of experience in marketing
Work experience in product management or sales/lending environment
Project management experience, including the use of project management software

Delivery Specialist Entry Level Grads Resume Examples & Samples

Support end to end client service delivery for Health and Welfare, Defined Benefits or Defined Contributions
Consult and coordinate with Customer Service and other Shared Services
Prioritization of BOA work

Digital Delivery Specialist Resume Examples & Samples

Resource management/scheduling ? work with Delivery Managers and consultants to contribute to existing skills inventory. Orchestrate the consultant scheduling process to optimize for customer needs, consultant utilization and travel
Project accounting ? work with accounting and finance teams to ensure complete and accurate project set up in project accounting system consistent with the contract statement of work for all projects. Drive timely entry of billable time and expenses across the team
Budgeting and P&L management reporting ? work with the Delivery leadership team to set up and track P&L's. Coordinate the monthly reporting on utilization, rate realization and book/bill ratios to ensure the business is tracking to plan
New hire on-boarding/training ? track all new hires and assist in on-boarding. Maintain on-boarding documents and training plans to help all new hires become productive on customer assignments and soon as possible
Communications ? drive quarterly and special event internal communications. Work across delivery teams to collect current project updates for reuse. Draft team newsletters to ensure cross group awareness and collaboration and help with the preparation of quarterly division meetings
Business Development - In some instances, providing business and proposal development support by preparing proposal responses, aligning recruiting efforts and assembling the resource team for proposals and engagements
Prior professional experience (internship)
Experience using MS Excel, Access, Word and Powerpoint
BA/BS in MIS, operations research, engineering, finance, accounting economics, or related field required
Basic understanding of technology, and the roles, processes and responsibilities of IT organizations
Strong results-oriented approach
Self-motivated, multi-tasking individual with a great sense of urgency and follow-through
Professional skills in basic planning, accounting, reporting and communications
Demonstrated ability to work autonomously when provided with a clear work direction

Agile Delivery Specialist Resume Examples & Samples

Proactively coordinates the efforts of one or multiple Scrum teams as it best suits INTL FCStone
Facilitates effective meetings and Scrum ceremonies (Backlog Grooming, Sprint Planning, Story Pointing, Sprint Review / Demo, Sprint Retrospective, and Daily Standup)
Partners with the Product Owner and Scrum Team to understand, identify, and document the business opportunity through non-ambiguous, testable stories
Collaborates with Product Owner, Requirements Analyst, and Solution Architect to understand requests, capabilities, and delivery schedules
Identifies and resolves impediments that are inhibiting the Scrum Team from meeting the Sprint commitments
Creates an environment conducive to team self-organization and collaboration
Shields the Scrum team from interruptions
Supports, assists and educates the Product Owner, especially with respect to grooming and maintaining the product backlog
Collaborates with the team to ensure the product/feature backlog is organized, clear, prioritized and up to date
Provides support to the team using a servant leadership style whenever possible, and leading by example
Identifies team improvement opportunities and looks for best practices in order to increase velocity and quality
Manages and keeps Scrum artifacts visible through mechanisms like websites, dashboards, and collaborative workbooks including but not limited to: burn-down, burn-up, team velocity, task-time estimates, and status
Sets and continually manages expectations with team members and other stakeholders
Estimates the resources and participants needed to achieve goals
Identifies and resolves and/or escalates roadblocks, issues, and conflicts within the Scrum team in a timely fashion
Tracks and reports hours on a weekly basis
Coaches, mentors, motivates and supervises team members and contractors and influences them to take positive action and accountability for their assigned work
Builds, develops, and grows any business relationships vital to the success of the teams
Coaches Scrum team, department and company on Scrum process and best practices
This list of responsibilities may not be all-inclusive and can be expanded to include other duties or responsibilities as needed

CRM Delivery Specialist Resume Examples & Samples

Client satisfaction
Providing feedback to team mates
Proficiency/accuracy
Meeting deadline

Hotel System Delivery Specialist Resume Examples & Samples

Each Hotel System Delivery Specialist owns the request assigned to them until completion, the specialist has to reach out to appropriate internal and external stakeholders when required to achieve completion within SLAs
Assist with Hotel, Product, Content and Promotional loading, coordinate promo loading including DRR, discount tags
Execute processes to monitor and source data to identify and deliver improvements to current data maintenance, and provide feedback for to the global team to optimize automation and improve data integrity
Manage all task ad processes within established SLAs in an accurate manner
Support internal and external stakeholder requests for data and promptly resolve data related issues
Participate in the global rollouts of new accounts and continuous acquisition process for existing accounts
Make all required information available for internal stakeholders to be able to track status of Onboarding, Rollout and Brand conversions and other processes managed by the Hotel System Delivery team
Work closely with all internal support groups to ensure all facets of Expedia's Managed and Centrally integrated Accounts are operationally sound
Complete Adhoc audits projects when required
Implement processes to automate acquisition with the accounts to deliver these hotels to the market within established SLAs

Project Delivery Specialist Resume Examples & Samples

Provide clients with strategic and technical advice, including the procurement and delivery of major infrastructure programs and projects across Canada
Support clients on technical aspects of project delivery, including program, project, contract, procurement, change and risk management
Undertake independent project reviews, including due diligence reviews, stage gate reviews and other similar project governance processes for private and public clients
Support client procurement processes, including development of procurement strategies, establishment of bid lists, preparation of bid packages, evaluation of bids and making recommendations for award
Undertake site visits, reviewing construction progress and performing third party payment certification
Perform a variety of risk management services, including the facilitation of risk workshops, preparation and management of risk registers, and supporting clients in the identification and evaluation of suitable contingencies for managing risk
Assist other program and project managers in the establishment of project plans, systems, tools and detailed processes and procedures for clients across Canada
Prepare technical reports and project audits
Input into the preparation of proposals
Provide support to other disciplines and offices, as required, including internal project management (including budgets), supporting business development initiatives, preparation of proposals, and supporting other business initiatives and projects within Mott MacDonald Canada
A post-secondary degree in a relevant field
Technical experience and knowledge within the Canadian construction industry / built environment
Familiar and proficient with project management processes
Recognized qualification such as MBA and/or PMP favourable
Experience of various contracting models, and in particular P3/AFP models
Experience in a construction monitoring / review role
Experience of projects in multiple sectors (buildings, rail, transport, etc.)
Knowledge and experience of Risk Identification, Management and Mitigation
Excellent interpersonal skills and experience of leading and working within a team
Excellent written and presentation skills
Able to work independently and unsupervised at times
A keenness to grow client relationships and expand existing mandates; and
Positive attitude, team player

Application Delivery Specialist Resume Examples & Samples

Need experience Sharepoint resource with hands on experience in SP 2013
Design templates and creating dynamic sites
Good knowledge of creating sites that are compatible with all browsers and iPad and iPhones

Technical Publications Delivery Specialist Resume Examples & Samples

Prepares and compiles final technical end-products for delivery
Gathers general data to support production and delivery of end product. Complies with program directives, sales orders, or other requests to ensure external customer contractual agreements for technical documents are met
Reviews vendor supplied materials to ensure general contractual compliance
Performs final quality check on data from writer or editor or on other data products
Produces final products in digital format or other formats per contract requirements
Maintains delivery record data files; receives, files and retains reproducibles according to contract requirements
Maintains general technical data library
Works under general supervision
1 or more years’ experience with SGML tagging
1 or more years’ experience with Arbortex

100

Delivery Specialist Resume Examples & Samples

L1 Command Center Team Lead
Be single point of contact within respective shifts/on-call weekends and ensure that all escalations are dealt with due priority with minimum impact to customer
Remote monitoring and first level troubleshooting knowledge for all issues related to customers Vblock converged infrastructure including OS, VMware, Backups, UCS, Networks and Storage
Ensure 24x7 phone hotline, emails and ITSM ticket queues are being monitored and handled properly
Ensure Infrastructure Managed Services L1 Command Center processes are followed accurately and client alarms are being responded promptly to manage customer agreed SLAs
Shift roster preparation
Provide coaching, new-joiner onboarding and development to maximize team performance and efficiency
Responsible to keep Command Center SOPs updated
Prepare monthly ticket acceptance reports and present to management

101

Business & Technology Delivery Specialist Resume Examples & Samples

Understand and translate requirements into business and technology solutions, providing technology analysis
Analyse as-is and to-be processes to define system and technology requirements
Deliver quality functional / application designs and ensure technology solutions represent current and future business requirements
Responsibility for overall delivery of key functional and/or technical area of ownership, with associated project management activities
Oracle Retail or SAP Retail delivery experience and deep functional understanding
Demonstrable experience in business process design, change enablement, functional design and status reporting
Requirement analysis, requirements development and solution blueprinting
Managing offshore teams
Proven capability in taking delivery ownership for stated area of responsibility

102

Tech Architecture Delivery Specialist Resume Examples & Samples

3-5 years of professional Technical Architecture work experience
3+ years of experience in any of the following languages or technologies: Java, Groovy, Ruby, PHP, Python, JavaScript
2+ years of application design and development experience in one or more of the following areas

103

Country Controllership Delivery Specialist With English Resume Examples & Samples

Motivate and guide team members is their daily duties and achievement of set targets
Supervise and participate in the GL processes including
Account reconciliations and analysis
Intercompany accounting
Perform Internal Controls
Liaise with relevant customers regarding their general ledger accounts in a professional and timely manner
Participate in process improvement projects
Maintain service level with customer base – Measure progress against SLA and consistently satisfy customer in a ‘metrics focused’ organisation
Communication and People skills
Strong team-working skills
Customer First Mindset
3-5 years of progressive accounting experience with 2 year minimum of supervisory experience
Knowledge of SAP advantageous

104

Mortgage Lending Secondary Marketing Delivery Specialist Resume Examples & Samples

Execute and monitor various pools in an organized fashion
Successfully complete follow up activities with attorneys and other Mortgage Lending associates for the highest priority files using persuasive skills as procedures allow, ensuring timely delivery of loan files to Investor
Assist with pre-audit and post-closing functions as needed to meet delivery schedules
Ensure accurate and timely completion of exceptions as found by any quality control, investor or custodial audit
Communicate with document custodians to assure any audit items are cleared in time for the custodian to release pools to the investor
Review, confirm and reconcile the Mortgage Electronic Registry System (MERS) data and reports, including daily and monthly
Serve as primary MERS resource and liaison to other BB&T lines of business, including Loss Mitigation, Servicing, Bankruptcy, Foreclosure, and Information Technology (IT), to ensure proper communication with MERS rules and guidelines
For the Correspondent Lending Channel, track the receipt, control, and release to proper parties for original notes and related documents
Update systems to reflect accurate tracking and review of the notes
Three years of experience in loan delivery, post-closing or customer service environment
Proven ability to work under pressure and meet deadlines
Ability to learn efficient use of Unifi, Loan Management System (LMS) and other software systems
Ability to flex work hours to accommodate delivery expectations
Experience and understanding of mortgage loan documents and delivery systems

105

Product Delivery Specialist Resume Examples & Samples

Provide guidance and feedback on initial product specifications and design documents
Create high-level product plans including product strategy, features, systems approach, project impacts and milestone dates
Submit product intake request to prioritize projects and secure resources
Serve as a product subject matter expert for business requirement gathering and contract drafting activities
Collaborate with functional areas throughout the process, including product development, pricing, contract drafting & filing, legal, sales, marketing, technical services, operations, and the project management office (PMO)
Partner with PMO to obtain estimates, project documentation and required approvals
Facilitate meetings with key stakeholders throughout the process and provide reports as required
Bachelor’s degree in a business related field or equivalent experience
Five years of experience in a position requiring detailed knowledge of products and/or systems in the insurance/financial services industry
Proficient in one or more of the following product lines, which include life insurance, annuity products, retirement plans, health insurance, casualty insurance and group/employer sponsored insurance products
Working knowledge of systems that support at least one product line and impact multiple functional areas
Communication skills to convey complex information to large audiences at all levels of the organization
Ability to work independently and as part of a team to executive deliverables
Creative thinker able to find solutions and drive continuous improvement to the product process
Results driven with the ability to meet tight deadlines using time-management, multitasking and organizational skills
Analytical skills and attention to detail
Proficient with MS Office (Excel, Word, PowerPoint, MS Project)

106

Business & Technology Delivery Specialist Resume Examples & Samples

Work with clients at all phases of implementation and optimization
Adaptability to fill roles such as analyst, team lead, project manager, instructional designer
Travel four days per week, with remote work as an option
Work in environments that require both collaboration and autonomy
Solve problems large and small: use analytical thinking to identify root causes and solve complex problems, as well as troubleshoot technical bugs
Provide guidance about the implications of workflow and build decisions
Commitment to improving healthcare and healthcare IT
Passion for process improvement and tangible results
Certification in one Epic revenue, clinical, or technical application
If former Epic employee
Experience with 1 full-cycle Epic implementation
Strong public speaking and presentation skills
Understanding of healthcare industry and IT
Epic experience working in Epic applications, has seen at least one full-cycle implementation
Understanding of hospital IT team roles
Have a strong network within the industry
Ability to manage teams

107

BMW Delivery Specialist / Product Genius Resume Examples & Samples

Dealership experience (Sales or Service)
Customer service / phone support
Computer and administrative experience, a plus

108

Bus & Technology Delivery Specialist Resume Examples & Samples

Uses considerable judgment to determine solution andseeks guidance on complex problems
May interact with peers and/or management levels at a client and/or within Accenture
3 years of Technical/Functional experience

109

Grss BU Delivery Specialist Resume Examples & Samples

Own and execute the Group Resilience Shared Services Validation process from inception of schedule to delivery of results
Provide a clear and unambiguous level of service continuity validation through comprehensive test planning
Identify, communicate and action plan Disaster Recovery and Service Continuity risks/issues to a satisfactory conclusion in a timely fashion
Bachelors Degree or equivalent experience
5+ years managing large cross functional people based projects
5+ years understanding of enterprise wide technology provision
High levels of literacy to read, understand, interpret and communicate technical requirements and issues
High level of communication skills both written and oral. Able to describe technically complex subjects to non technical areas in a straightforward and comprehensive manner
Ability to influence management and staff at a senior level
Understand at a high level the interface between complex business needs and the IT infrastructure upon which the business functionality depends
Ability to quickly acquire missing knowledge specifically regarding DR capabilities and risks to the continuity of business/service
Ability to see the ‘bigger picture’, understanding the operation context, and inherent risks associated within the area
Ability to build dynamic, in depth working relationships to achieve trusted partner status
Able to lead virtual teams to deliver successful assurance exercises, facilitate risk assessments and negotiate with third party suppliers
Adept at identifying and quantify Operational Risks and acceptable performance measures

110

Recurring Delivery Specialist Resume Examples & Samples

Education or experience equivalent to a high school diploma is required. Four year degree is preferred
At least two year’s related experience is required
The position requires frequent standing, kneeling, and stooping
The use of hands to write, use computer, and manipulate papers is constantly required
Talking and hearing are frequent requirements
The employee must occasionally lift and/or move up to 10 pounds

111

Product Delivery Specialist Resume Examples & Samples

Clean and refurbish returned and repossessed products
Perform duties to meet established job standards
Perform other duties assigned by the Assistant Manager and Store Manager

112

Technical Delivery Specialist Resume Examples & Samples

Assist in maintaining client relationships by regular communication to better understand project operations, this communication should; appraise of Fluor activities, advise of potential improvements, assess changing needs, develop teamwork and ask for client feedback on performance
Act as the first line of contact to the Client Plant Manager by conducting quarterly interviews and maintaining close client relationships
Fulfill contract and Operating System Requirements (OSR)/Operating System Implementation Plan (OSIP) requirements by ensuring that the duties and responsibilities of the project contract are clearly defined, documented and followed by the Fluor team
Monitor risk as assigned by director of operations by reviewing risk on a regular basis and identifying significant business risk for Fluor; responsible for profit and loss of the site
Identify future client requirements and up-selling opportunities by developing on-site assessments of client operations and proposing project plans
Apply appropriate analytical tools and techniques in by assessing client organizations, acquiring client engagements with significant profitability potential and transforming the client organization from the current state to the proposed future state
Typically degreed, preferably in engineering or business field of study with minimum six (6) years of O&M office or site experience and minimum one (1) year experience managing small to medium somewhat complex O&M sites or projects
Typically has minimum six (6) years of progressive construction and technical experience
Previous project management experience
Ability to delegate

113

Driver / Delivery Specialist Resume Examples & Samples

2 years or 200,000 miles of verifiable driving experience
Class B CDL license with Hazmat & Tanker endorsements
Ability to drive both manual and automatic transmission
Air break endorsement
Must pass post offer pre-employment physical job requirements screening
Must successfully complete post-employment driver training to include
Previous bulk liquid experience

114

Food Production Delivery Specialist Resume Examples & Samples

Transport product from commissary (QCC) to appropriate location in a safe and timely manner
Secure all shipments by tying down or bracing cargo (i.e. load locks) within the trailer as required. Load and unload product in a safe and accurate manner
Reconcile shipping paperwork (invoices) and load sheets to determine if the load on the trailer matches both the load sheets and the invoices
Maneuver the vehicle safely at various speeds and/or in difficult situations including, but not limited to, heavy traffic, inclement weather and/or in areas of tight (limited) maneuvering
Maintain all required records for compliance with provincial and federal regulations, including driver’s logs, records of fuel purchases and mileage trip reports and ensure all required shipment documentation (manifest, invoices, delivery invoices or shipping orders) are available for inspection
Comply with all federal, provincial, local regulations and laws (of the areas driven through) and company policies for the safe operation of commercial motor vehicle
Inspect the delivery vehicle for defects and safe operating condition before, during and after trips. Submit a required report documenting the condition of the equipment at the beginning and at the end of the trip
A high level of enthusiasm and commitment to outstanding customer service
Ability to read and/or understand written and/or verbal policy, instruction and direction in English required
Must be able to perform mathematics with general ability to handle receipts, invoices, read maps; read and understand road signs and maintain MTO Ministry of Transportation Ontario logs
Must have working knowledge of MTO regulations concerning safe driving, hours or service, maintenance, inspections and service
Knowledge of on-board tracking systems preferred
Valid G Class Drivers License
Acceptable Drivers Abstract required
A minimum of 2 years verifiable experience within the past 5 years of as a route delivery driver while using a commercial motor vehicle
Graduation from commercial driving or technical school is desired
Typical hours for this position will be Tuesday, Wednesday, Friday, Saturday 5:00 pm - 3:00 am
Weekly Paychecks
Starting wage for the position is $22.50/Hr. and will increase to $25.00/Hr. after 90 days
Great benefits package

115

Acura Technology / Delivery Specialist Resume Examples & Samples

Maintains constant communication with designated sales personnel at the dealership on vehicle delivery and any schedule changes
Arrived to scheduled appointments in a timely manner and maintains communication with clients regarding any changes to scheduled time
Acquires and maintains total product knowledge on all vehicles and understands competitors vehicle features, benefits and perhaps shortcomings
Confident in using new media (tablets, social media, etc)
Confidence in your ability to be successful
Ability to work well in a process-driven environment

116

BMW Delivery Specialist Resume Examples & Samples

Exhibit high level commitment to providing best-in-class customer experience
Achieves client satisfaction objectives as assigned by management and follows up with new owners to ensure delivery satisfaction
Excellent interpersonal and customer skills
Experience representing a prestige brand preferred
Able to create and maintain customer relationships
Ability to work as part of a team

117

Delivery Specialist Resume Examples & Samples

Bachelor's or Master's degree in Computer Engineering or IT, ideally completed with an MBA
1-2 years of work experience in IT strategy in a consulting company following degree completion
Minimum of 2-3 years’ experience within Information technology; predominantly coding field/environment prior to MBA
Strong entrepreneurial mind-set, interested in a "start-up" environment
Excited about client work and advanced analytics, as well as having impact and shaping the business

118

Competency Delivery Specialist Resume Examples & Samples

Organizing and providing technical products training and strengthening the selling skills of internal and marketer/distributor sales representatives supporting B2B sales to commercial, industrial and consumer automotive business sectors
May also be called upon as a technical resource to help resolve customer issues, provide situational sales support and coaching, and provide practical field input in support of marketing initiatives
Participate and support new e-Learning content and mobile based micro-learning video content development for lubricants sales competency development
Ability to work with marketers/distributors and sales representatives helping them improve their technical product understanding, knowledge and use of value based selling tools, and effective execution of the sales process. Includes coaching and mentoring
Experienced selling to or supporting direct end use customers in broad range of businesses including commercial, industrial and consumer automotive sectors
Understands and can coach sales reps how to follow the "Global Lubricants Sales Process" in B2B selling situations
Understands and can collaborate effectively with CRM system tools (such as SalesForce.com) and familiarity using social selling tools (Linked-In)
Good grasp of value based selling concepts including the Reliability Based Lubrication (RBL) Toolkits, with ability to teach how value based selling concepts can be used to strengthen sales performance
Possess at least a basic level understanding of overall finished lubricants components/formulation as relates to lubricant performance. Good understanding of lubrication maintenance practices, plus experienced with wide range of lubricants product families and their equipment applications
Strong understanding and ability to teach others about equipment operations, lubrication maintenance practices and product applications in Commercial On / Off-Hwy, Industrial/Manufacturing, and Consumer Automotive sectors
Good troubleshooting and problem solving ability (similar to a lubricants technical field specialist)
Has successfully passed the STLE - CLS certification exam
Demonstrated capabilities as a presenter/public speaker who can deliver technical, products and sales/marketing messages with confidence to groups of any size
Sales and technical credentials and experience to quickly establish credibility with groups of wide and varying background
Demonstrated ability to think on your feet in handling and responding to customer questions and challenges
Must possess reasonable computer skills to efficiently create or customize presentation materials
Bachelor's degree or 4 years of equivalent experience will be considered in lieu of the degree
A minimum of 3 years of lubricants sales or equipment sales experience
Must have previously passed Society of Lubrication Engineers (STLE) Certified Lubrication Specialist (CLS) exam
Understanding and experience with value-based selling concepts and sales tools (such as Reliability Based Lubrication - RBL™)
Understanding of Used Oil Analysis and experienced with interpretation of test results
Demonstrated ability to create and effectively deliver technical and sales presentations
Demonstrated equipment maintenance or lubricants industry background that will help to quickly build credibility with audiences
Demonstrated ability to operate with high degree of independence responding to field training delivery requests and technical/sales support needs in assigned area
Problem solving experience as Lubrication Engineer or Lubricants technical specialist
Sales or maintenance experience with industrial or commercial equipment
Experienced and recognized as a lubricants or equipment maintenance technical expert within the industry
Have passed the STLE Oil Monitoring Analyst (OMA) certification exam
Reasonable working ability using PowerPoint to create and update presentation materials
Experience with CRM tool such as SalesForce.com and social selling tools (Linked-In)
Prior public speaking experience giving presentations or prior training responsibilities
Working knowledge of Chevron Lubricants product line is preferred

119

Tech Architecture Delivery Specialist Resume Examples & Samples

1+ year or interested in Distributed Computing, Distributed Ledger or Blockchain experience
1+ year or interested in hands-on technical knowledge of Hyperledger, Ripple, Digital Asset, Multichain, Ethereum or Eris/Monax
1+ year hands-on and conceptual experience in security and cryptography *
1+ year hands-on and intense conceptual experience in mathematical basis for distributed ledger and consensus technology
3+ years in technology architecture for polyglot (Java, Go, Javascript), Linux-based, DevOps-based projects, distributed data stores, public key infrastructure (PKI)
3+ years architecture of infrastructure architecture and design in Cloud (PaaS and IaaS) and Open Source
Non-functional requirement and -illities incl. experience in scalability and performance tuning. Experience in defining one or more following architecture aspects: Availability, Maintainability, Operability, Scalability and Portability
Prior experience in management methodologies (waterfall or agile), enterprise planning, estimation, and project management (single and multi-site)
Experience with agile development (SCRUM, Kanban, etc.) and/or Test Automation (behavior, unit, integration testing with tools like cucumber, mocha, or wslite)*-

120

Grss Delivery Specialist Resume Examples & Samples

Excellent service delivery skills and exposure in shared service environment
Good negotiation skills with ability to handle requests and helpdesk
Builds collaborative relationships with others to help create a flexible organization
Understands and leverages use of technology for bringing in solutions for service efficiency and excellence
Maintains high standards of personal integrity, whilst demonstrating respect for other viewpoints
Proven competency in use of MS office applications specifically Word, Excel and PowerPoint002E
2-4 yrs experience of working in service delivery operations/shared services, relationship management specifically in service industry
Proven track record of developing and implementing solutions that improve efficiency and consistency
Strong experience in Resilience / Business Continuity implementation in global organisations
Calm, patient and flexible under pressure and ability to manage priorities

121

Web / Mobile Delivery Specialist Resume Examples & Samples

Delivery of cross-sector (Consumer, Pharma & Medical Devices) digital projects e.g. Drupal Website Delivery, Mobile, eDetailing, IoT and augmented reality, liaising closely with different stakeholders across both IT and the Business
Working alongside our subject matter experts and service owners to identify areas of improvements, gaps in current services and tailoring for the EMEA market
Ensure that service level agreements (SLAs) are consistently met and projects are delivered to time and budget
Identifying current & future technology trends and, based on demand, assist on building out services for new capabilities
Part this role will be devoted to process/contract management tasks including portfolio management, Statement of Work creation, resource allocation (both in house and external development teams) & financial management
Bachelor's Degree in computer science/engineering/information systems or similar is preferred
Relevant experience in leading/building online applications experience in development and project management in preferred
Some financial management experience is preferred
Experience in web/mobile applications development (HTML, CSS, JavaScript, AJAX, etc.) and content management (Drupal) systems is preferred
Experience leading offshore/virtual teams is a significant advantage
Experience working in regulated environments (GxP, SoX) is a significant advantage
Experience in the software development lifecycle and agile (SCRUM) is a significant advantage
Experience in innovation/ideation methodologies is a significant advantage
Familiarity with Lean Six Sigma software development practices is also a significant advantage
Must have passion for digital and be willing to be a change agent
Must be able to organize, prioritize and schedule work effectively in self-starter mode
Must be customer-oriented and able to work and excel independently as well as in a global, team oriented environment
Must have the ability to communicate with stakeholders at all levels of the business
Person must have strong analytical skills identifying risks and improvement opportunities
Candidate must have effective verbal and written communication, excellent attention to detail and a desire to learn and master new technologies

122

Technology Delivery Specialist Resume Examples & Samples

Valid Driver’s License, with less than 2 moving violations
Associates degree or Bachelor's degree
Ability to explain technology to individuals who many/may not be technologically inclined

123

Applications Delivery Specialist RTI Resume Examples & Samples

Implement custom deployments (data mapping, form and workflow design and implementation, report design and implementation) of the NICE product suite for clients
Define the technical architecture, designing and developing RTS solutions implementation
Assist in the design and development of user interface functionality and the implementation of workflow rules
Integrate NICE's applications with other enterprise systems data sources using ETL, XML, and scripting languages
Demonstrates proficiency in technical areas required for successful development and implementation of NICE products
Consistently demonstrates creativity and problem solving skills
Be the NICE technical point of contact for assigned projects from inception to completion
Review solution designs and provide feedback on implementation aspects
Estimate effort required to execute projects based on solution design
Understand various integration points required for project implementation and provide necessary support to customers and 3rd party integrator
Work directly with NICE internal & customer teams to assist with any technical questions during the implementation
Create technical documents as per NICE standards and processes
Install and configure NICE products as per project requirements while following NICE methodology, processes and standards
Communicate and reconcile any design flaws found during the delivery of NICE Solutions with respective NICE internal teams
Execute test plans and capture results and defects
Troubleshoot and resolve implementation defects and issues during project execution by engaging various NICE teams
Document and communicate issue resolution and lessons learned to KB
Provide basic application training and support to customers on the NICE applications
Maintain high level of quality control during project execution
Manage time effectively and efficiently
Maintain regular communication and updates to customers and NICE management throughout the project
Ability to articulate complex technical topics clearly and concisely to both business and technical audiences in both written and verbal form
Participate in training/certification classes
Must have 5-8 years’ Actual experience of designing and writing code in any of following languages: C++, Java/J2EE, VB, C#, COM and other OOP
Experience with web applications, Web Services, HTML, JavaScript, JQuery, Angular JS coding
Working Experience in large scale enterprise software applications development and customization projects
Solid knowledge in Call Center technology (CTI, CRM, Dialers, Emulators)
Very good understanding of hardware, OS, networking, telephony database and contact centre industry software
Excellent communication with Strong analytical and debugging skills
Experience in working geographically distributed and multi-cultural teams
Ability to learn and adapt to new technologies independently and quickly
Proven ability to follow processes and methodologies
Database, Data Mining, Programming & Scripting Languages
Programming Knowledge Experience C++, Java/J2EE, JSP, VB, C#, COM
Web technologies (ASP.NET, XML, XSLT, HTML, Perl)
Knowledge of software development principles, concepts, and practices
Advanced Database Skills on SQL Server / Oracle / DB2
Ability to write/intercept SQL queries, Stored Procedure, Functions in SQL-Server/Oracle Databases with Troubleshooting experience
In-depth knowledge of data handling and SQL
Experience in implementation or managing of Data warehouse systems
Familiarity with ETL or Business Intelligence tools (e.g. Informatica, Brio, Business Objects, Cognos, SAS)
Telephony- ACD Telephony experience - PBX, switch and ACD vendors - Avaya, Nortel, Aspect, Siemens and Cisco
Understanding of Telephony ACD call routing strategy and methodology

124

Full / Product Delivery Specialist Resume Examples & Samples

Execute deliveries at the time requested or scheduled by the customer
Perform customer service and limited product service calls
Keep assigned vehicle(s) clean and maintained, as required, for safe operation
Keep back room in safe and organized manner
Stock showroom and unload trucks of new merchandise
Follow all safety, handling and transportation procedures to avoid personal injury and property damage
Follow Company policies and procedures

125

Grss Delivery Specialist Resume Examples & Samples

Act as escalation point for all related GRSS service areas and ensure resolution
Monitor compliance with Barclays Group Resilience policies and standards in all aspects of delivery
Ensure submission of finances for the GRSS service areas – including overtime, payments, travel requests and any other relevant reports
Develop and maintain all process and procedures for GRSS Service areas and ensure ongoing change management
Builds collaborative relationships with others to help create a flexible organisation
Proven competency in use of MS office applications specifically Word, Excel and PowerPoint
Experience of working in service delivery operations/shared services, relationship management specifically in service industry
Demonstrable experience in Service Delivery Operations / Risk functions / Resilience/Business Continuity

126

Delivery Specialist Resume Examples & Samples

Ensure that all store door import and export requirements are adhered to, including meeting and exceeding customer requirements and expectations, safety, documentation and regulatory requirements
Serve as point of contact for escalations and deviations for Delivery and other ML business functions
Serve as point of escalation to resolve customer queries/issues that the Chennai Delivery team is unable to resolve or close
Guide other business units to the correct point of entry for communications
Work closely and build a good relationship with all Delivery teams to ensure timely delivery of cargo and communication
Service as point of escalation for vendors; ensure good working relationship with vendors and monitor vendor service, report trends to manager and relationship liaisons
Co-own KPI’s and other measurements within Delivery and initiate any necessary action plans for improvement
Provide updates, issues and concerns along with possible solutions to management
Support business continuity by tracking and ensuring timely responses to all communications
Cross-train with other team members to ensure business continuity in case of absences and continuous learning
Ensure a good working relationship with customer service and other ML functions in order to deliver as we promised
Serve as super user for new / revised / enhanced systems and process roll outs per global standard
Identifies and suggest opportunities for continuous improvements, and cost reductions
Participate and contribute towards the ML operating system and SmartOps
Bachelor’s degree preferred or two to four years of experience in the transportation industry
Ability to lead meetings
Strong understanding of transportation industry and in particular intermodal shipment cost drivers
Articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills
Organizational and time management skills – multi-tasking and prioritizing, planning work activities efficiently to meet deadlines and high level goals
Conflict resolution and negotiation – bringing others together and trying to reconcile differences
Drive for results – drives for results and success, conveys a sense of urgency and drives issues to closure, persist despite obstacles and opposition
Team player – works together with others in the business unit to achieve results, fosters teamwork
Proven ability to deliver under pressure
Mind set for continuous process improvement
Working knowledge of MS office products and ability to quickly adapt to software
Previous knowledge of internal Maersk systems such as GCSS, CDS, METS+, RKEM a plus

127

Elite Delivery Specialist Resume Examples & Samples

Connect with our customers on their recent purchase(s) and validate information from sale. Proactively identify, review and investigate customer issues/problems in accordance with Sears policies and procedures
Receive and respond to customer issues, concerns, queries, etc., via telephone and e-mail and determine options for appropriate resolution. This includes problems with delivery, queries regarding account charges, damaged merchandise, missing services, providing a refund etc. Communicate with customers regarding actions and satisfactory resolutions. Communicate, consult and escalate with business units as required in resolving issues, eg. Retail Stores, Delivery and Home Services, etc
Own cases, including follow-up with customers as required to ensure customer satisfaction with resolution, e.g., item delivery, add on services, replacement merchandise delivery, incorrect charges removal from account, etc. Drive an enhanced customer experience by handling customer issues with empathy and resolve to address root cause issues – own the customer and keep them updated. Manage the follow through on customer issues independently by liaising directly with store, delivery and/or field associates
Maintain appropriate documentation and records of customer issues, concerns, action taken for resolution, etc., in accordance with Sears systems, policies and procedures. Communicate and share information and resolutions with other customer service staff
Work in compliance with all laws and regulations and attend or complete all required health and safety training, report all accidents and take every precaution reasonable to ensure personal safety and the safety of others. Perform other duties as required

128

Category Delivery Specialist Resume Examples & Samples

Conduct sourcing activities using Company approved systems (e.g., Ariba)
Work with relevant stakeholders to develop accurate forecasts for goods and services incorporating demand data into the Contracts and Procurement Plan (CPP) to support delivery to forecast requirements
Comply with all laws and regulations in Oman to mitigate compliance risks
Lead and develop a diverse team, manage people decisions and development activities.To establish and communicate vision and strategic direction, providing business context, coaching and direction to enable team members (even when they are no direct reports) to meet their performance targets
Conduct sourcing activities using Company approved systems (e.g., Ariba). Drive development of Scope of Work, pre-qualification of suppliers, bid package preparation (RFP), receipt and evaluation of bids, preparation of evaluation summaries and request for contract award approvals
Support the approach to supply market by coordinating the preparation of RFP documents and logging and handling of bidder clarification requests
Support “contract fitness” activities to enable Backbone application
Monitor compliance with mandatory process requirements including ABC Supplier checks and use of latest approved global terms and conditions
Comply with BP's Code of Conduct and practice ethical business behaviour, using reasonable care to monitor suppliers and contractors working for BP to ensure they work in a manner consistent with the Code
This role only open for Omani Nationals
10 years minimum work experience with 7 years contracting experience minimum
Good experience with e-procurement system
Previous experience in leading strategic sourcing activities for complex and med-high value contracts
Contract drafting and negotiation of for complex and med-high value contracts.Demonstrated ability to collaborate with internal stakeholders across multiple disciplines, cultures and geographies, across BP and with suppliers

129

Delivery Specialist Resume Examples & Samples

University degree in Business, Economics, Statistics or Mathematics, Masters preferred
3+ years of experience in solving complex analytical and data science problems
2 to 6 years of experience, ideally in a consulting or project management role
Solid understanding of how statistics and machine learning works, various approaches and their limitations
Strong intrinsic problem-solving skills, ability to structure and solve problems and conduct and interpret analysis independently, with demonstrated analytic and quantitative skills
Experience in communicating analytical insights to a business audience
Background in advanced analytics and a desire to apply it to solve the most critical talent management questions
A history of honesty and integrity - For us, client confidentiality is paramount. Our clients trust us with some of their most valuable information and our ability to maintain this trust has allowed us to grow at an unprecedented pace
Genuinely someone we can hang out with - We have a great team with many different types of people, from all different backgrounds. We spend a lot of time together working and playing. Those two aren’t mutually exclusive. This bond is important to us because it is the essence of our culture

130

Junior Submissions Delivery Specialist Resume Examples & Samples

Min. bachelor degree (preferable in IT / scientific field)
Computer knowledge (e.g. MS Office, Adobe Reader)
Fluent Polish and English (both written and spoken),
Has demonstrated an attention to detail and ability to follow detailed procedures consistently,
Service orientated, customer-focused,
Ability to work carefully under time constraints,
Good team-player
Work experience with tools (e.g. Adobe Acrobat, SharePoint, Documentum, Citrix, Remote desktop) - prefered

131

Delivery Specialist Resume Examples & Samples

Must be able to pass mandatory drug test
Complete knowledge and understanding of geographic delivery area
Excellent customer relations and interpersonal relation skills
Excellent organizational skills, detail and deadline oriented, problem solving skills and the ability to work well under pressure
Computer skills including Windows and Microsoft

132

Pscm Category Delivery Specialist Resume Examples & Samples

Ensure relevant due diligence processes are executed and appropriate approvals documented
Lead the development of bid packages, supporting bid proposal evaluation, providing analysis of results, and compiling recommendations to award to secure relevant internal and external approvals
Manage approach to supply market process, execute the RFP, and select supplier(s), put in place fit-for-purpose contracts that conform to Purchase to Pay (P2P) standards and process
Ensure Local Content (In-Country Value) obligations are considered and incorporated into the procurement decisions as required
Promote compliance with BP's Code of Conduct and practice ethical business behaviour
Support contract negotiations to deliver best value and terms which protect the best interests of the business
Execute compliance activities including audit resolution as applicable
Support the development of demand forecasts for goods and services incorporating demand data into the CPP
Facilitate local/regional Supplier Management activities by working in close collaboration with CAMs and providing performance data against agreed KPIs. Prepare contract briefs, schedule of responsibilities, scheduled PRMs, and CIPs (Continuous Improvement Plans) / PIPs (Performance Improvement Plans) as directed
Use standard PSCM tools, systems and processes
Execute post-award purchasing and P2P, including “3 bids and a buy”
This role only Open for Omani Nationals
Work experience range of 7-9 years with minimum 4 years’ experience in contracting
Contract drafting and negotiation of for complex and med-high value contracts
Demonstrated ability to collaborate with internal stakeholders across multiple disciplines, cultures and geographies, across BP and with suppliers

133

Delivery Specialist Resume Examples & Samples

5+ years’ experience in virtualization technologies (VMWare, KVM, Xen etc)
2+ years supporting Cloud based infrastructure
Strong technical knowledge of vRealize Automation & Orchestration experience
Strong technical knowledge of vCenter Orchestrator, or vCenter Operations Manager (vCOPS) or vRealize Orchestrator experience
Strong technical knowledge of VMware products: vSphere, vCloud Suite,
Experience with Linux & MS Windows systems
AppD experience (vFabric Application Director)
Strong experience in scripting including Bash, Perl, Python and Unix shell scripts
Experienced in designing/implementing enterprise virtualization solutions
Strong experience in technical troubleshooting
VMware Certified Professional (VCP) preferred
ITIL v3 Foundation preferred
Installation and development of workflows and decision trees for

134

Digital Delivery Specialist Resume Examples & Samples

Prepare a tactical work plan for the management of projects and assignments
Engage with all appropriate parties to deliver the projects and assignments
Troubleshoot issues and develop workarounds during project work
Propose ideas and concepts that would provide value to the business
Work closely with project teams using various tools and systems
Provide training / tutorials, demonstrations & presentations to users on new tools
Keep up to date with technical and industry developments
Communicate effectively and efficiently with both internal and external stakeholders

135

EH&S Delivery Specialist Resume Examples & Samples

Bachelor's degree in Chemistry, Chemical Engineering, Biology, Environmental Science, Safety, Industrial Hygiene or a related field
5 or more years of experience involving greater than 25% of activities in one or more aspects of EHS
Ability to travel 5% of the time
Ability to climb stairs
Ability to wear personal protective equipment
Ability to respond to on-call emergency situations outside of normal work hours, as needed
Must be legally authorized to work in Canada without company support or sponsorship
Demonstrate knowledge of and ability to interpret regulatory and corporate requirements for EH&S

136

Delivery Specialist Resume Examples & Samples

Attend daily customer calls
Develop continuous improvements pertaining to the backup environment and daily operations
Engage with Service Delivery Managers around the continuous evolvement of the backup
Knowledge of one of the following: Avamar, NetWorker, Data Domain
Knowledge of any other backup technologies such as NetBackup, Commvault, Disk Libraries etc
Experience in VMware administration
General Networking knowledge/experience an advantage
Good scripting/programming knowledge such as Perl/ Python etc. an advantage
ITIL Process knowledge

137

Customer Delivery Specialist Resume Examples & Samples

Operates vehicle in a safe and environmentally responsible manner and maintains accurate and complete records pertaining to the transportation of dangerous goods
Confirms product placement and volumes are correct according to documentation including load sheets, bills of lading and trip log
Class 1 license with approximately five years’ oilfield hauling experience
Must possess a strong safety focus and demonstrated history of safe practices
Certified in WHIMS, TDG, First Aid and H2S
Minimum 2 years’ experience with transportation of bulk liquids preferred

138

Solutions Delivery Specialist Resume Examples & Samples

Manage the successful implementation of the product to customers. This includes the management of all project related activities including consulting, system configuration, training, training material development and team/customer communications
Provide remote implementation and training services related to implementations
Drive working sessions with customers to understand and document business and technical requirements for HME/DME functionality
Provide status updates to management using standard reporting tools
Create HME/DME documentation for internal and customer usage. This includes configuration guides and training materials. Enhance these materials as required for product updates
Manage customer escalations through appropriate channels
Analyze, troubleshoot, document and solve/escalate software issues reported by customers
Manipulate and analyze data in XLS, create presentable reports (graphs, tables, etc.) and understand customer facing reports to interpret the health of the account and how better to serve to ResMed and the customer’s needs
Track and report product defects to Support for appropriate resolution
Successfully transition live customers to standard support process
Provide feedback to Product Management and Development regarding product enhancements
Manage/Facilitate all aspects of customer account management, including: new account creation, training, patient mailings, patient count management, operational reporting, call escalations from customer service
Manage more than one product line at a time with multiple customers
Manage Ad hoc assignments delegated from upper management in a timely manner
Ability to work with confidential data and adhere to HIPPA regulations
Knowledge of software implementations, system workflows and implementation best practises
2+ years’ experience implementing, project managing or training on healthcare software systems and preferably 1+ year of experience training users on HME/DME applications
Strong analytical ability to troubleshoot and diagnosis technical software and implementation issues
Intermediate skills in XLS, creating pivot tables and Macros
Intermediate level skills on Microsoft Outlook, tasks and scheduling, as well as PowerPoint
Leadership skills including ability to manage customer expectations and drive project results
Experience implementing and/or training software users in highly diversified environment
Experience using SFDC (Salesforce.com)
Familiarity with Software as a Service (SaaS) applications and performance criteria
SQL, Oracle or similar database queries experience is a bonus
Medical device industry experience a plus
ResMed is an Equal Opportunity Employer – Minority/ Female/ Disability/ Veterans

139

Campaign Delivery Specialist Resume Examples & Samples

Ensure the timely and accurate set up of advertising campaigns across the Group 9 properties
Monitor campaign delivery and optimize according to client KPIs
Maintain ongoing liaison with clients, advertisers, 3rd party vendors, and internal departments, to ensure campaign goals and objectives (KPIs) are satisfied
Manage campaign performance and make optimization recommendations
Provide customer service support for advertisers, agencies, publishers, and associated internal teams such as finance sales and planning
Prepare basic delivery reports as required to fulfill client needs
Reconcile campaigns monthly to ensure proper invoicing and assist finance in resolving billing issues as necessary
Actively contribute to the development and prioritization of new features and functionality for a constantly evolving product line
1+ years of experience with DFP (Legacy or Premium), as well as experience with other 3rd party ad serving systems including Atlas, DFA, Sizmek, Pointroll
Working knowledge of HTML, JavaScript, CSS, Flash
Strong analytical skills, with extensive knowledge of Excel
Possess strong written and verbal communication skills
Comfortable juggling multiple tasks; ability to prioritize responsibilities; excellent time management
Enjoy working in a collaborative team environment, thrives in an extremely fast-paced, deadline oriented environment

140

Software Delivery Specialist Team Lead Resume Examples & Samples

Ensure transparency for the portfolio at all levels
Ensure successful delivery of well-controlled operational process to deliver venues on time, and to meet business objectives
Build/Maintain a successful team of venue onboarding specialists
Driving and supporting process improvement and service excellence
Engage in external processes and delivery frameworks to represent F&R Technology Venue Onboarding team and the portfolio
Ability to think strategically and creatively, strong analytical and problem solving skills
Current experience in managing and developing people
Experience engaging with stakeholders of varying levels, managing across time zones and cultures
Strong co-ordination skills
Experience of technology operations and delivery
Good influencing skills and a positive leader
Ability to deliver against demanding deadlines
Reporting and data analysis; able to visually represent data and processes in an easy to understand manner
Clear thinker with an eye for detail
Good team building skills
Current experience in reviewing and transforming processes in a complex environment
Experience in managing people and/or resources globally

141

Software Delivery Specialist Resume Examples & Samples

Ensure successful delivery of well-controlled venues and services
Identifying and managing operational risk and issues
Supporting process improvement and service excellence
Ensure transparency at all levels for work assigned
Ability to think creatively, strong analytical and problem solving skills
Excellent communication, including presentation and written skills
Experience of operational processes within Technology
Experience of co-ordinating complex activities

142

Senior Delivery Specialist Resume Examples & Samples

Work with multiple teams and interact with clients to understand their requirements
High accountability for results
Strong Communication and presentation Skills
Tracking technical issues and providing their resolution
11+

143

Delivery Specialist Resume Examples & Samples

Distribute and replenish all onsite devices with standard Xerox paper & consumables (CRUs) and specialist customer stationary on a daily basis
Respond to any supply requests received via the helpdesk within the given SLA requirement
To co-ordinate paper stock take and provide input to helpdesk specialist for all paper and consumable orders
Oversee delivery of paper and consumables in all buildings throughout the client estate (multiple campuses)
Support the Management Team in delivering all aspects of the contract
Maintain clean and tidy print devices and surrounding environment
Maintain the University of Nottingham publicity information applicable to the service
Escalate in accordance with agreed procedures for next level maintenance and technical support
Proactively resolve and escalate issues
Carry out first level repair utilising basic technical skills
Carry out regular preventative maintenance checks on client fleet of machines
Ensure all print devices have a “showroom” appearance
Assist with the installation, relocation and collection of print devices
Carry out preventative maintenance procedures
Contribute to internal Xerox Account Reviews/Team Meeting
Can do attitude and a real team player
A proven track record gained within a customer contact environment
Experience of working in Goods In / Warehouse environment
Previous experience of paper and consumables delivery in a managed service contract would be advantageous but not essential
Effective communication skills and good PC skills
Able to read and follow technical instructions
Full clean driving licence

144

Delivery Specialist Resume Examples & Samples

Meet partners in different areas throughout the Western States
Safely deliver, load and unload vehicles using auto hauler equipment
Accurately complete hour services logs
Adhoc deliveries and Special projects
Required to work outside and drive in all climate conditions
Valid class A commercial driver’s license
Verifiable Commercial Driving experience
A good driving record
To consistently bend / stoop; squat; climb height; reach above shoulder height; crouch; kneel; balance; push / pull
Experience driving 65 - 75 foot equipment
To be able to walk up and down ramps that may be up to 14 feet high
To be able to walk up to 5 miles and sitting up to 11 hours per shift
To be able to pass a D.O.T. physical and drug screen
To be able to work nights and weekends
To be able to occasionally lift and carry up to 100 lbs

145

Senior Analyst Delivery Specialist Resume Examples & Samples

Remote monitoring and first level troubleshooting for all issues related to customers converged infrastructure including OS, VMware, Backups, UCS, Networks and Storage
Handle opening and accurate updating of tickets and provide status updates to customers
Work with vendor teams; fault management and incident/change/problem management team and escalation to internal L2/L3 specialist teams
Perform remote work as assigned by customer team
Triage incident priority and initiate situation management - open/ coordinate bridge call and follow proper incident escalation procedure in the event of priority P1 incidents

146

Digital Delivery Specialist Resume Examples & Samples

Lead and manage digital projects
Launching Digital Account Management program together with Service Delivery Manager and managing it across our digital products
Actively monitoring usage of Pearson’s digital products in the region
Plan and work on account retention program
Work together with regional technical support team to manage and analyze customer feedback on our services and products
Manage relationship with regional technical support team
Launch and manage Voice of Customer program together with Service Delivery Manager
Manage and run post-sales webinar training across different product groups
Continuously looking to improve existing processes
Relevant bachelor degree
Open to always learning new things
Has a customer satisfaction is #1 attitude
Able to create simplicity out of complexity, and seek innovative workable solutions
Able to create and manage processes
Strong analytical, questioning and listening skills
Excellent communication skills to work collaboratively in virtual teams and a matrix organisation
Basic understanding on HTML, CSS, JavaScript
Experience in project management in small to medium scale will be highly regarded

147

Tendering & Delivery Specialist Resume Examples & Samples

Design and quote technical configurations of the 3ph Products, according with customer´s requirements
Build technical configurations about UPS 3ph, with different variations, keeping the quality Company´s requirements
Tender Management of those configurations
To Support Sales force by presenting the tender solutions to our customers and find arguments againts competitors
To provide a transversal vision along all organization to improve methodologies
To colaborate with the Iberian Zone/Teams in big projects
To develop new tools and improve the CNPS
Provide support to the logistcs area, when required

148

Delivery Specialist Resume Examples & Samples

Provides proactive recommendations to the customer for improving their use of DELL EMC Backup solutions to help maximize their satisfaction with DELL EMC. Actively contributes to the configuration, layout and performance tuning of DELL EMC products
Performs Backup infrastructure installations, maintenance and necessary backup project work, as required. Participates in execution of the customer's disaster recovery process as required
Responsible for performing daily operational tasks and maintaining availability at the customer site(s). Provisions backup solutions based on standardized procedures as outlined by DELL EMC best practice documentation. Performs necessary infrastructure maintenance in accordance with DELL EMC and customer's change management policies
Prepares, maintains, and submits activity/progress reports and time recording/management reports in accordance with published procedures
Seeks advice or assistance from management and/or Technical Support as required during difficult customer situations. Works in conjunction with DELL EMC customer support colleagues to ensure effective resolution of technical issues encountered within the managed services environment
Supports and reports to Backup Operations Lead working on a Managed Service Account
Works with Project Manager on various internal projects for the account as required
Participates in the continual review and improvement of existing operational policies and procedure’s in compliance with DELL EMC's best practices
Maintain Backup hardware and associated software at high levels of performance by monitoring, responding and resolving incidents, code upgrades and maintenance releases to ensure the environment is optimally configured
Works within customers change management process to ensure that outages are scheduled to minimize customer impact, but still maintain hardware redundancy and software at optimal level
Management and troubleshooting of Backup Grids for multiple critical 24x7 systems
Participates in oncall roster duties including working with customers NOC and remote offshore teams
4+ years experience in a hands on customer facing IT Delivery role (preferably in a Managed Service environment but not essentially)
Experience in administration of Backup hardware and software, and/or operating systems environments
Knowledge of the technical aspects of hardware/software concepts
Ability to work independently, in a team based environment and on customer site
Preferred experience with Avamar, Data Domain and DPAtechnologies
Knowledge of VMware and host virtualization, Networking, Unix and windows systems

149

Product Delivery Specialist Resume Examples & Samples

Lead Project Execution - The Project Manager is expected to lead between 4 and 6 active projects at the same time in an independent manner, requiring limited support from upper management. The Project Manager has primary responsibility for the NWE program delivery from the project initiation stage through project closeout. Key tasks include selecting stakeholders, building a core team, and working closely with delivery partners. The Project Manager will manage and update the integrated project schedule via Smartsheets, lead project design meetings,
Present Projects to Senior Leadership - The Project Manager will be responsible to lead their project team to complete the activities defined in each phase of the project, and then present to senior leadership for funding
Manage Direct Reports - The Project Manager may manage one or two direct reports providing project assignments and mentoring, coaching and developing them to succeed in their roles, as well as resolving escalated issues from their direct reports’ work
Process improvements – A portion of the Project Manager’s time will be spent supporting NWE delivery process improvement projects, to improve the processes and functioning of the overall team

150

Service Level Delivery Specialist Resume Examples & Samples

Partner with Corporate Services Talent Management and L&D, and other Global Services colleagues to gather vendor service requirements in order to deliver high quality learning programs and experiences
Identify and source vendor resources in the marketplace and conduct market analysis to determine eligible vendors and suppliers for learning programs and tools
Keep tasks current by regularly monitoring open tasks and ensuring appropriate parties close tasks timely and properly
Open and audit POs in Ariba as needed
Contribute positively to a knowledge sharing environment by documenting and sharing all relevant working experiences for future reference
Ability to be trusted to secure and maintain confidential information
Computer literate with knowledge of common office productivity software and the ability to learn customer service software applications ( e.g., MS Office, email, fax, Internet Explorer)
Ability to work effectively in a fast-paced, self-directed team-based environment
Uses a collaborative and employee and customer-focused mindset
Deliver exceptional service through tools and processes; experience suggesting areas for improvement on to support continuous improvement efforts

151

Bus & Technology Delivery Specialist Resume Examples & Samples

Hands-on experience writing user stories for Policy Center or Claims Center or Billing Center is required ·
Working knowledge of worshop facilitation and use case documentation standards
Creating clear, concise deliverables that reflect a deep understanding of requirements against the out of the box Guidewire software functionality
Excellent data mapping, problem-solving and analytical skills
Experience operating and interfacing with business SMSs, Tech Leads including negotiation and presentation skills
Excellent communication skills, both written and verbal. Understands communication channels and escalates appropriately

152

Guidewire Bus & Technology Delivery Specialist Resume Examples & Samples

Locations: Currently reside or willing to relocate to Hartford, CT, Chicago, IL or LA, CA
3+ years of work experience in P&C with basic knowledge of insurance products and processes
3+ years of experience in Software Development Lifecycle
2+ years of experience with P&C insurance policy administration Guidewire PolicyCenter
Bachelor’s Degree (Finance, Economics, Business, or Computer Science/MIS)
Possess Guidewire certification

153

Delivery Specialist Resume Examples & Samples

Responsible to assist dispatch team across entire assigned regions to ensure containers move on time and utilize optimized routings and costs
Supports cost savings and other change initiatives
Support business continuity
Responsible for key customer management
Responsible for 1st escalations, cargo movement and intermodal cost leadership
Ability to quickly adapt to software
Data analysis experience
Contract sales experience
Industry experience in any of the following: ocean carrier, transportation logistic, shipping logistics
Experience using Salesforce.com

154

Senior Data Protection Delivery Specialist Resume Examples & Samples

Provides proactive recommendations to the customer for improving their use of EMC storage solutions to help maximize their satisfaction with EMC
Responsible for performing daily operational tasks like storage provisioning, allocations, zoning, mapping and maintaining availability
Provisions storage based on standardized procedures as outlined by enterprise best practice documentation
Tracks metrics to produce storage reports based on management request both internal and external facing
Participates in the execution of the business continuance and disaster recovery plans as agreed upon by the customer
Works in conjunction with EMC colleagues to ensure effective resolution of technical issues encountered during implementations
Participates in the design and operational execution of the customer's storage disaster recovery process as required
Performs necessary storage infrastructure maintenance in accordance with customer's change management policies
Participates in the continual review and improvement of existing operational policies and procedures in compliance with enterprise storage management best practices
Stays current on technical specifications and hardware requirements of EMC software products, including new and soon to be released products
On-call 24/7 support

155

Technology Delivery Specialist Resume Examples & Samples

Reviews, advises and designs infrastructure processes/services, performs cost benefit analysis to evaluate options, risks and impact on the enterprise business process and goals to meet changing business unit conditions
Identifies processes and services for improvement, documents existing processes/service offerings, identifies and analyzes gaps between current process and the desired state
Also designs and defines the transition to the future state
Deliver high-quality solutions to ensure our customer investment in technology is consistent with their business objectives
Provides technical counsel and leadership in the design, development and deployment of future use of technology
Tracks industry trends and maintains knowledge of new technologies to better serve the enterprise needs
Facilitates the establishment and implementation of standard and guidelines that guide the design of technology solutions using advanced best practices frameworks such as project management methodologies, Information Technology Library (ITIL), tools, resource management practices and change management for delivery of new enterprise class products and services
Reviews, critiques, and edits documentation including design documents and system overviews
Act as a Program Manager's prime source for technology advice for the overall technical implementation and execution of project and performance criteria
Identify impact of new services or products and assess knowledge base to define training requirements and communication
Establishes operational objectives and assignments and delegates assignments to other group members
Consult with projects/programs to provide them direction
Collaborate with other domain experts/product owners to contribute to the enterprise architecture strategy
Contributes to product/service development, written proposals and develop technical documentation including conducting workshops, seminars, training sessions and public presentations
Explains complex subjects to a diverse audience with a wide variety of technical and business skills
10+ years Hardware/software installation and troubleshooting

156

Client Delivery Specialist Resume Examples & Samples

High School diploma or equivalent required; bachelor's degree or equivalent business experience helpful
Strong time management skills to ensure all tasks can be completed in allotted time
Ability to use technology and accurately document situations
Ability to quickly learn new systems
Prior interviewing or customer service experience in high-volume environments

157

Delivery Specialist Resume Examples & Samples

Answers all Customers, Fisher Fast and/or Supply Chain Specialists requests for delivery
Reviews customer backorder reports for backorders past due our promise date to customers
Manages a daily customer backorder discontinued report and proactively advises customers of possible subs by email or phone
Contacts suppliers by phone, or e-mail on open purchase orders to obtain a commitment for a specific deliver date
Updates delivery dates in appropriate system (PURX/IPOX)
Records expediting information in the computer on comments section PURX / IPOX screen
Advises CSC, the Supply Chain Specialists and the Supply Chain Supervisor on reasons for unusually long delivery dates or supplier problems
Contacts transportation companies to track missing shipments
Reviews and actions Expedite Follow-Ups on a daily basis to keep them current and advises customers of updated delivery dates
Cancels items from purchase orders in the mainframe when required
Advises Supply Chain in the process of expediting, when an item is found to be discontinued. Determines substitutes and ensures they are entered into the system
Proactively advises customers when we have indefinite delivery situations and offers alternatives
Ensures all correspondence from business partners and customers is responded to in a timely manner
Performs any other duties as may be required by the Supply Chain Supervisor or the Supply Chain Manager
Post secondary education preferred with a background in a business, procurement, or logistics discipline
Extremely organized, excellent prioritization skills and proven sense of urgency
Strong verbal and written communication skills Looks at change in a positive manner, resilient to obstacles and promotes team cooperation
Proficient with Microsoft Word, Excel, Access and Outlook
Bilingualism - English and French is preferred
Minimum of 1-3 years clerical or admin support experience

158

Principal Infrastructure Delivery Specialist Resume Examples & Samples

Coordinate infrastructure delivery for complex and large projects
Act as project manager for Hosting service projects, plan and schedule related Infrastructure Delivery Management activities
Manage internal projects focused on hardware infrastructure improvement with related activities such as project planning, resource planning and reporting
Coordinate change requests to production environment, responsibility for quality of documents and minimal adverse effect to business, coordination within Production Services
Single point of contact for multiple specific projects on behalf of Production Services
Obtain sign off of Operations Acceptance Testing (OAT) for managed projects to ensure environment released to production has been delivered according to ITS standards and is fully supportable by Production services Operations and Solution support departments
Manage release of complex HW infrastructure related changes into production
Gather, asses, and communicate critical information on a timely basis, by interacting with a broad set of teams
Obtains timely information from a variety of stakeholders
Document best practices and adhere to formal standards and processes as laid down
Review releases, upgrades and fixes available from system software suppliers and identify those which merit action
Maintain awareness of existing and emerging software and hardware solutions and develops upgrade plans
Provide consultancy on infrastructure standards, delivery leadtimes, processes and procedures
Asses proposed solutions and requirements to ensure IT infrastructure standards are followed
Deputizes Manager of Infrastructure Delivery management
Acts as mentor and consultant for junior team members
Experience with environment using ITIL best practices
Experience with change management and release to production processes
Experience in a large computing environment
Prince 2 practitioner certificate (or other)
Strong analytical and planning skills
Result oriented, driven by goal achievement with a strong focus on high quality and customer satisfaction
Excellent communicator
Strong at influencing and persuading

159

Hrms System Delivery Specialist Resume Examples & Samples

Have a Bachelor degree, preferably within IT OR HR or any relevant experience within required area
Have at least three (3) - year work experience with SAP HR Module (HRMS) or related applications from a Shared Services organization
Be highly analytical and attentive to details
Superior quality approach and customer focus
Be results/goal oriented, organized, flexible and a team player
Be able to maintain confidentiality
Advanced cross-cultural sensitivity
Be flexible with work schedule
LI-ST1

160

Delivery Specialist Resume Examples & Samples

2 - 3 years of experience, ideally in a consulting or project management role
University degree in Business, Economics, Statistics or Math; Masters or other advanced degree preferred
Strong Project Management skills; experience managing multiple timelines in a deadline driven environment
Passionate about ensuring projects are on time and that both internal and external communication is fluid
Experience communicating analytical insights to a business audience
Very strong quantitative and analytical problem-solving skills
Solid understanding of how statistics and machine learning works, various approaches and their limitations, so you can speak the same language as data scientists (you don’t have to be a data scientist)

161

Competency Delivery Specialist Resume Examples & Samples

Organizing and providing technical products training to strengthen the selling skills of internal and marketer/distributor sales representatives supporting B2B sales to Commercial, Industrial and Consumer Automotive business sectors
Will also be called upon as a technical resource to help resolve customer issues, provide situational sales support and coaching, and provide practical field input in support of marketing initiatives
Frequent travel to training locations
A minimum of 3 years of lubricants sales, equipment sales or lubricants & additives training

162

Bus & Technology Delivery Specialist Resume Examples & Samples

3 years Oracle/PeopleSoft
ERP Experience
Support of Public Sector
Candidates must be willing to travel 100% of the time Monday through Friday**

163

Project Delivery Specialist Resume Examples & Samples

Manage all customer Complex Service Requests (CSR)
Support the automation of repeatable CSRs
Facilitate implementation/transition pre-planning workshops & develop Implementation Plan
Provide technical guidance to implementation staff
Provide and manage central resources for the project teams
Develop relationships with appropriate work groups within Verizon to facilitate timely solutions to any CSR issues
Effectively manage any sub-contractor requirements

164

Business Solutions Delivery Specialist Resume Examples & Samples

Be the initial point of contact on day-to-day operational, process, and performance items. Identify trends and areas of improvement
Lead/participate major incident service restoration and problem management activities (will be on call in the event of major incidents)
Work closely with Team in a managed services model to review work progress and status, supporting the Work Intake process to schedule initiatives
Work with other application and infrastructure teams on projects and issue resolutions
Assists manager in project planning and integration activities
Create and Maintains project plans/milestones
Manage support escalations including leveraging of proper processes and communications with a sense of urgency
Interact with business partners for planning and problem management
Knowledge of application technical components and ability to translate appropriately to required audience
Monitoring business partner satisfaction, and drive/assist in service improvement plans as needed
8+ years IT experience
Must have experience as a Supervisor / Lead planning and executing projects
Must possess good database skills - Preferably Oracle and Sybase. Should have good SQL skills
Must have Knowledge of Java based applications
Experience with MS Project
Should possess excellent communication
Be able to lead meetings
Should be well-organized and be able to plan his/her day effectively
Excellent multi-tasking, project management, and prioritization skills
Perform timely follow up on topics (issues primarily)
Be a self starter - Take initiative and work Independently
Act like an owner of a business

165

Payroll Delivery Specialist Resume Examples & Samples

Previous hands-on experience in local payroll (at least 2 years on independent position)
Very good command of English
Good knowledge and practice in using MS Office, in particular MS Excel
Work ethic
Ability to meet the deadlines
Follow up and feedback
Information seeking
Analysis
Planning and scheduling

166

WD On-boarding Delivery Specialist Resume Examples & Samples

Prepare training space before all participants and facilitators arrive
Greet participants as they arrive
Assist new hires in completing I9 processing, badge photos, locating laptops
Provide facilitator coaching, Q&A support, and time management during program
Ensure all materials are collected and re-organized for next session
Manage the process to ensure learners receive learning hours for program
Escalate and collaborate with appropriate contacts to resolve any outstanding issues
Partner with CTS-ELE On-boarding Specialists to manage Day 1 logistics for new hires with deferred attendance
Participates in special projects assignments to develop world class processes and tools for CTS-ELE and overall CTS
3-5 years of related experience
Ability to interface with all levels within the firm
Excellent organizational skills, prioritizing, and multi-tasking abilities
Ability to adapt to a changing environment and to approach challenges with creativity and resourcefulness
Prioritizes and independently executes responsibilities
Ability to work with minimal instruction
High degree of professionalism and integrity and ability to work in a highly confidential environment

167

Lean Six Sigma Delivery Specialist Resume Examples & Samples

Support Lean Six Sigma business process architecture deliverables such as Root Cause Analysis, process modelling and control plans
Process mapping current state and future state representing customer interactions and internal business process
Support use of project management methodologies and tools based on PMI/Agile best practices
Support stakeholder meetings and Lean Sigma sessions
Classical facilitation tools
B.A/B.S. degree and one to two years of related experience across a variety of business functions and domains
Understanding of project management and Lean Six Sigma methodologies

168

Lean Six Sigma Senior Delivery Specialist Resume Examples & Samples

Making material improvements that make a difference in our customers (members and brokers) experience with Blue Shield
Using Lean Six Sigma and data analysis to summarize data in order to define problems, measure benefits, and report anomalies
Use advanced project management methods and tools using PMI/Agile best practices
Co-facilitate and support stakeholder meetings and Lean Sigma sessions
Managed care operations
Analyze data to create insights
Understand and organize work
Process/project tools (Visio, MS Project)
Lean & Six Sigma improvement tools
Evaluate business problems
Concise communication
Classicl facilitation tools
Ability to influence experts & leaders
Creation of executive level content
Active listening skills through ambiguity
Understand human factors of change
B.A/B.S. degree and five or more years of related experience across a variety of business functions and domains
Two or more years effecting change through process improvement initiatives
Understanding of Lean Six Sigma methodologies and must demonstrate progress toward a CQIA or Yellow/Green/Black Belt from American Society for Quality (ASQ)
Additional significant certification: PMP, CSM or AGIP certification or a Master’s degree with a relevant concentration

169

EH&S Delivery Specialist Resume Examples & Samples

Familiar with safety and health related regulations
Understand the establishment of safety and health policy / program / procedures and standards
Build up safety and health management policy and working role
Assist ISO / OHSAS related certification work
Hazards notification for contractor, Working organization agreement, contract management, workplace inspection
Identification, assessment and control of the work environment or operational hazards
Hazardous workplace process or construction safety assessment
Planning and determination of sampling strategy for hazardous operating environment
PPE management
Investigation and Statistical Analysis for Occupational injury, Near miss, Incidental Physical and Mental Health Incident
Safety and Health Management Records and Performance Evaluation
Labeling and general knowledge sharing for Dangerous good and hazardous substances
Safety and health information collection / sharing and application
Chinese - Listening (excellent) / Speaking (excellent)/ reading (excellent) / writing (excellent)
English - Listening (excellent) / Speaking (excellent)/ reading (excellent) / writing (excellent)
Class A skill person - Occupational Health supervisor
Class A skill person - Occupational Safety supervisor
Other related certification (Ex: ISO / OHASA / TOSHMS system)

170

Sharepoint Operations & Delivery Specialist Resume Examples & Samples

Conceptual, logical, physical data modeling and delivery of data centric solutions
Microsoft SQL Server Administration
Configuration design for the databases
Backup and disaster recovery planning
Data storage and planning
Database security
SQL queries and stored procedures

171

Subaru Star Delivery Specialist Resume Examples & Samples

Support sales representatives before, during and after the sale with focus on the customer product experience
Use technologies with demonstration software, including video product presenter to showcase vehicle configuration in photo-realistic fashion
Critical Thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Time Management – ability to prioritize workload and manage one’s own time
Experience working in product specialist role

172

Product Build & Delivery Specialist Resume Examples & Samples

Coordinates and plans product delivery activities such as production scheduling, resource allocation and vendor preparation for multiple content sets to meet editorial publishing schedules and quality standards
Identifies triages, escalates and troubleshoots complex process, content and system issues domestically and globally
Assists team and global partners in resolving maintenance issues
Anticipates complex issues related to schedules and production for assigned content sets, recommends solutions and drives resolution
Identifies and helps drive implementation of process improvements in existing workflows and development
Verifies own work and that of other staff as required for accuracy and completeness, and ensures that the information is properly presented and organized
Prepares reports as assigned on various topics (such as progress against currentness and quality goals) and communicates them to management
Establishes expectations and drives currentness and quality deliverables for production and development work
Drives quality by creating and reviewing documentation, establishing and following editorial standards and evaluating work of staff and vendors to ensure that information is properly presented and organized
Develops and maintains documentation and training materials and drives training plan
Prioritizes own work and that of others
Understands the roles and responsibilities of each team member and how each role affects production
Is able to successfully work and communicate in a global work environment
Collaborates with a wide-range of internal contacts including but not limited to Editorial Operations, Manufacturing, Technology departments, and Product Management/Development
Works effectively and resolves issues with external contacts, including virtual and off-site teams/vendors or sourcing partners; coordinates and monitors the work of the global production teams, as well as content providers, sourcing partners, government officials and others as needed; delivers deadline information in a clear fashion, ensures production schedules are being met and work is being received in a timely manner
Able to work successfully in a collaborative or team environment
Demonstrated strong technical aptitude and troubleshooting ability
Ability to quickly learn new applications and leverage them to perform job functions
Demonstrated leadership, collaboration and facilitation skills
Excellent analytical, problem-solving, organizational, and prioritization skills
Able to successfully manage projects simultaneously, including conflicting deadlines
Strong written and verbal communication skills with the ability to communicate effectively with internal and external customers
Is able to effectively assign and delegate work to others; plans publishing activities for global production teams to enable the teams to publish quality content within designated timeframes

173

Solutions Delivery Specialist Resume Examples & Samples

Install, configure and integrate document management and print management solutions according to a defined solution "blueprint" and provides technical support for those implementations
Develops comprehensive solution implementation documentation, both customer facing and internal, for Help Desk. Train and transition support efforts to customers and Post-Sales Support Help Desk, as required
Provide pre-sale technical assistance to Solutions Analyst as required for solution design
Resolve software problems relative to the implemented solutions through diagnostic and troubleshooting technics
Ensure customer encounters are maintained at the highest level of customer satisfaction
Integrate our application with customer's systems using VBasic Script, DB queries, exe programs, dll files, API etc
Remains up-to-date on developments within a defined portfolio of solutions (new version, patch, competitive landscape)
Ensure proper documentations are maintained for operational processes
Execute against a personalized education and training plan
Minimum 3 years of experience in implementing and supporting document management, print management or other complex solutions
Excellent Programming skills on the languages (VBasic, Java, C, C Sharp, SQL, HTML)
Output Management, Document Management, Capture and extraction applications MCSE/MCSA/ certifications desired
Network+/Security+/ CDIA+ are required (if not presently certified, must be attained within first 3 months of employment)
Strong Knowledge on Microsoft Desktop and Server OS, SQL Server 2008/2012/2014, Microsoft Visio, Microsoft Office Suite and Working Knowledge of macOS
Trong grasp of networking essentials and concepts - routing, LAN, WAN, VPN, web, etc

174

Hotel System Delivery Specialist Resume Examples & Samples

Each Hotel System Delivery Specialist handles the request assigned to them until completion. The specialist will need to contact the appropriate partners when required to achieve completion within SLAs
Assist with Hotel, Product, Content and Promotional loading, coordinate promo loading including DRR, and discount tags
Execute processes to monitor and source data to identify and deliver improvements to current data maintenance, and provide feedback to the global team to optimize automation and improve data integrity
Manage all task and processes within an established timeframe in an accurate manner
Support partner requests for data and promptly resolve data related issues
Participate in the global rollouts of new accounts and continuous acquisition processes for existing accounts
Make all required information available for internal partners to be able to track status of Onboarding, Rollout and Brand conversions, and other processes handled by the Hotel System Delivery team
Implement processes to automate acquisitions with the accounts to deliver these hotels to the market within established timeframes

175

Country Controllership Delivery Specialist With English & Turkish Resume Examples & Samples

Supervise the Country Controllership processes and team in a centralised, multilingual service centre environment
Consult with the manager in development and attainment of objectives
Fixed Assets accounting
Management and USGAAP accounting and reporting
Month-, quarter and year end processes including analytical reviews of results
Assist in internal and external audits
Communicate and display understanding of principles and policies regarding GL processing
Lead and participate on ad hoc teams for the improvement of processes and resolution of issues
Provide guidance in the identification of issues and development of solutions related to quality customer service
Develop an in-depth knowledge of local tools and applications in support of GL processing
Ability to coach and motivate team
Strong accounting skills
Analytical and Computer Skills
Positive Attitude/Flexibility
Resourcefulness/Problem Solving/Self-Starter
Pursuing professional qualification

176

Delivery Specialist Resume Examples & Samples

Present vehicle and products professionally
Continuously improve behaviors and results
Strong computer and phone skills, will be responsible for setting up customers bluetooth systems, going over navigation systems and other technology features
Prior retail or sales experience a plus but not required

177

Implementation Delivery Specialist Resume Examples & Samples

Provide support to GCP Sales & Account Development and GPDO Business Consulting teams in Latin America and their portfolio according to the Implementation Delivery guidelines and governance
Conduct client level solution design for complex implementations requiring deep consultation and subject matter expertise
Design the implementation and communication strategy upon client needs and requirements identifying program scope, milestones, owners and implementation timelines according to internal servicing level agreements and capacity
Define issue prevention and remediation activities to ensure Go Live Adherence and keep customer satisfaction at the optimum levels
Liaise with internal business partners to coordinate and execute the implementation strategy and post-implementation activities for a smooth transition to the Business and Operations partners
Provide expertise and program deployment recommendations directly to customers for all GCP solutions in Latin America
Keep the adoption of Lean Management Tools and Principles at the optimum level seeking improvements in costs, productivity and customer satisfaction
Actively participate and lead problem solving on the technology implementation process by raising issues, identifying root causes and developing solutions
Be a strong and reliable collaborator and team player
Drive results through specific, measurable and aggressive goals aligned with the GCP Strategic Framework and the Global Product Development & Operations Scorecard
Be an enthusiast promoter of the American Express Brand and AXP Compliance policies
3+ years’ experience handling complex business processes and issue resolution
Strong knowledge of Commercial products (Knowledge of B2B, corporate card) with proven experience of corporate procure-to-pay process, procurement, and accounts payable functions
Strong follow-up, focus on detail and handling of multiple tasks
Highly developed interpersonal, communication, management and solid leadership skills required
Effective verbal and written communication skills and strong collaborative and influencing skills
Problem solving and the ability to adapt quickly as customers’ needs and requirements shift
Ability to convert client business processes / requirements into innovative solutions
Basic knowledge of accounting structures and ERP systems
Ability to facilitate change and manage complex information sources
Strong process and project management skills
Customer Focus
Ability to Driver Results
Spanish, English Proficiency Required
Four year degree – MBA preferred
PMI, Six Sigma or Lean Management training is highly desirable

178

Senior Director, Delivery Specialist Resume Examples & Samples

Extensive experience with SAP BASIS Administration/ Virtualized Infrastructure/ Cloud Technologies/ ERP systems
Excellent knowledge of Cloud Infrastructure and migrations is required, as well as, practical or contextual understanding of cloud architecture and IaaS operations model. Knowledge of cloud computing concepts, software, and systems (i.e. networking, virtualization, VMware, hypervisors)
Previous Director/ Senior Level management experience
Strong knowledge of enterprise technology infrastructure (i.e. converged networks, Storage Area Networks [SANs] servers, enterprise server software including Windows Server, Linux, and monitoring technologies) is preferred

179

Customer Delivery Specialist Resume Examples & Samples

Ensures a safe work environment, promotes a safety culture, delivers safety training (weekly), etc
Provides performance feedback and delivers corrective actions to associates at their assigned location under the direction of their Field Operations Manager
Assists with job competency training
Elevates concerns to management as required
Ensures equipment is safe and in proper working order including scheduling of preventative maintenance
Performs inventory tasks in conjunction with MRP for their assigned location to include receipt of goods, cycle counts, days on hand, replenishment, etc
Plans routes and load scheduling for multi-drop deliveries
Allocates and records resources and movements on the transportation planning system
Ensures all partners in the supply chain are working effectively and efficiently to ensure smooth operations
Communicates effectively with the external and internal customers and builds positive relationships
Acts as a relief driver as required
Travel up to 10%
5 years of experience in the oil field industry
Class A CDL with proper Hazmat endorsement
Prior experience as an oilfield driver
Prior Supervisory Experience

180

Salesforce Project Delivery Specialist Resume Examples & Samples

Experience in onsite functional or technical roles on at least two full-lifecycle SFDC implementations, with strong expertise in at least one of the following the areas/modules
4+ years of consulting experience
3+ full life cycle Salesforce implementations
Experience with 2 of the following modules: Sales Cloud, Service Cloud, Marketing Cloud, Force.com, Apttus
2+ years Apex and Visualforce coding experience
2+ years of leading / managing a work stream on enterprise implementations
Ability to travel to client sites 80-100% of the time
Bachelor's degree in computer science, information systems, or other technology-related field or equivalent number of years of experience

181

Program Delivery Specialist, HBX Live Resume Examples & Samples

Develop communication plans for diverse audiences and session types. Ensures high-quality, accurate messaging through a focus on detail and proficient writing ability
Coordinate the HBX Live participant scheduling, managing registrations and keeping track of cancellations and other changes
Prepare and compile research and materials that inform best practices and new initiatives for participant engagement
Collect and analyze data from participant feedback and report trends to HBX Live team
Manage daily customer service for program participants, answering administrative questions and escalating or redirecting as appropriate
Support HBX Live session set-up, including onboarding participants in the system, helping manage incoming calls when necessary, providing the latest version of the participant list, uploading participant photos into the system, and other duties to ensure a seamless learning experience
Track HBX Live participant log-on successes, no-shows, and other incidents throughout the program
Moderate Facebook networking groups for HBX Live participants
Stay up to date on the market and competitive/other video conferencing offerings. Help identify best practices to implement onto the HBX live system
Set up special events or activities for HBX Live
2-3 years related experience in an office or academic environment
Excellent written and verbal communication skills with a strong customer service orientation
Ability to recognize and respond to complex situations, and handle highly sensitive information with discretion
Strong attention to detail and ability to manage multiple projects simultaneously
Ability to work both independently and as a team member
Comfort working with and learning new technologies
Knowledge of MS Word, Excel and PowerPoint required
Extremely high quality standards
Proven ability to work with shifting priorities and under tight deadlines
Ability to manage multiple projects simultaneously
Enjoy working both independently and as a team member
Eager to thrive in a start-up environment where the work will change steadily
Enjoy working as part of a lean team and pitching in to accomplish an evolving agenda
Bring a “no job is too big or small” philosophy to work

182

Delivery Specialist Resume Examples & Samples

Handle daily communication between couriers (e.g., DHL and local carriers including JP Post, SFE and etc.) and all the other departments (e.g., Account Managers, Customer Service, Logistics) using a ticket management tool
Execute daily procedures and manage daily workflow optimizing processes when necessary
Support same day processing globally
Fluent in Mandarin and English is mandatory and other languages are a plus specially Japanese, Korean or Mandarin
Working knowledge of transportation processes (express) and / or experience in transportation / courier companies would be desirable
Proactive and Customer oriented

183

Course Delivery Specialist Resume Examples & Samples

Administrative
BA/BS preferred; education may count towards years of experience
Attention to detail and a strong customer service perspective
Excellent organizational, communication, and writing skills
Experience with Microsoft Office (including Excel) and basic HTML, with a willingness to learn new software and systems as needed
Strong problem-solving skills, with an ability to shift focus as required and work in an open team environment
Proven ability to work with shifting priorities, under tight deadlines
Sense of humor
Ability to thrive in a start-up environment, requiring flexibility
Desire to work as part of a lean team with an all hands on deck approach
“No job is too big or small” philosophy

184

Application Delivery Specialist Resume Examples & Samples

Support application environment for active software development on multiple projects, from development to production Conduct software deployments using customized processes, and configuration management controlled methodologies in accordance with bi weekly deployment process Automate and enhance deployment processes Work with the team to implement a DevOps methodology and mindset Support the installation, configuration, security, operation, and maintenance of all web application, and software related to IIS/SharePoint/Project environments
Perform typical application delivery activities to Microsoft Internet Information Server, Microsoft SharePoint Server and Microsoft SQL Server environments including daily monitoring, troubleshooting and performance analysis. Skills in Office 365 (Administration, Implementation, Exchange, Skype, Outlook)
Two years with Office 365 with migration experience Knowledge and in depth experience with Application Lifecycle Management Support Team Foundation server installation, configuration, enhancements, monitoring, best practices and governance Provide assistance with Team Foundation Server Consolidation effort, this includes migration and content restructuring

185

Post Closing & Delivery Specialist Resume Examples & Samples

Reviews and packages funded non-agency loans in accordance with investor guidelines for shipment to the lender
Communicates with investors to ensure accuracy and completeness of loan file and follows up on status of purchase
Notifies appropriate individuals of any discrepancies found by investors in the loan file
Follows up and assures appropriate documentation will be received by investors within appropriate time periods
Processes the mail and forwards documentation within appropriate time periods following loan completion including Deeds of Trust, Title Policies and Closing Statements
Liaison for file destruction at Iron Mountain, as needed
Audit 10% of Portfolio loans to verify signatures and notary seal are legible. Follow-up on missing trailing documents
Minimum 3 years experience in mortgage related position
Excellent communication skills – phone, personal contact and written
Maintain effective communication and working relationship with manager, co-workers, branches and home office departments
Ability to work as part of a team as well as independently, and with people of diverse backgrounds
Willingness to work overtime, when needed, as outlined by manager
Possesses good judgment, ability to accept responsibility and handle confidential information
Must be a self-starter, dependable, accurate in completing responsibilities with strong attention to detail
Professional in standards, skills and manner of dealing with others
Knowledge of personal computers is helpful

186

SAP FM / GM Project Delivery Specialist Resume Examples & Samples

Manages work to work plans for components on engagements
A proven consulting/functional professional, with at least 2-3 full lifecycle SAP implementations for public sector clients including state and local governments. In addition, you must possess five+ years of large-scale consulting experience
Skilled at providing client/project management service, leading teams, and implementing SAP solutions for clients
Adept at designing, implementing, and leading SAP business solutions for clients as part of a high-talent team
A proven resource in defining systems strategy, developing systems requirements, designing and prototyping, testing, training, defining support procedures, and implementing practical business solutions under multiple deadlines
Able to collaborate with clients, identify and sell engagement follow-on opportunities, and have a strong desire to excel
Should have strong knowledge and experience in the areas of Budgeting, FMDERIVE/GMDERIVE, Availability Control and related issues that can occur
Should be able to work on Incidents and Enhancements
Should have experience working in production support projects
Able to travel up to 80-100%
Bachelor's degree preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline
Total 8+ years of IT experience
At least 2-3 years’ experience in SAP Funds Management/Grant Management experience
Ideal to have public sector and SAP PSCD experience
Experience working with onshore delivery model
Ability to quickly adapt to a changing environment
Passionate about building high-quality systems with software implementation best practices
Ability to multi-task & support multiple priorities
Excellent teamwork and interpersonal skills
Ability to handle multiple clients and multiple team members with confidence

187

Project Delivery Specialist Resume Examples & Samples

Bachelor’s degree or equivalent years’ experience required
3+ years experience with MS Office Products including Excel, Access, Word and PowerPoint
3+ years experience and strong ability to program using SQL, SAS, and other data querying languages
Familiarity working with large datasets
Effective interpersonal and communication skills
Demonstrated team-building abilities
Creativity, self-confidence, and flexibility
Must be willing to live and work in the Albany, NY area

188

Program Delivery Specialist Resume Examples & Samples

Analyzes pre and post-test results and overall program evaluations to identify areas for improvement. Works with faculty, consultants and/or Ministry/System Office staff to modify materials or program elements based on results. Tracks and monitors results over time to demonstrate consistent or improved outcomes. Ensures appropriate evaluative processes are established to track results of new content. May participate in success case evaluation studies
Interacts with participants, as needed, throughout the program to address questions, monitor process satisfaction and/or conduct follow-up related to course activities (360 completion, pre and post work, etc.). Supports and promotes the use of the High Impact Learning process
Works with program faculty/facilitators to customize materials, including the integration of TH vision, mission and values and functional-area specifics (e.g., incorporating TH financials, budgets, etc. in Finance-related materials)
Coordinates logistics for Talent Development programs and plans graduation ceremonies or other Talent Development program-related events. Logistics include
Written and electronic communication with support staff, participants and faculty,
Participant and facilitator materials,
Program feedback and evaluations
Completion certificates
Meeting room and audiovisual rental and set-up, as needed
Menus, catering, ground transportation, air travel, etc. as needed
Orders materials, prepares invoices, accesses system to enter requisitions, reconciles accounts and monitors expenses. May manage continuing education and/or other training related budgets as needed
Assists Talent Development leaders with the preparation of various reports, special projects, narrative documents, presentation packets/binders and informational materials. Compiles, summarizes, and formats data. Develops charts, graphs, and spreadsheets. Establishes, manages, and maintains databases of program participants, mentors, faculty, learning plans, etc
Maintains a working knowledge of applicable Federal, State and local laws and regulations, Trinity Health Corporate Integrity Program, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior

189

Maintenance Delivery Specialist Resume Examples & Samples

Developing, maintaining and continuously improving processes, procedures and maintenance techniques used by the repair station to meet the requirements our quality system and regulatory bodies
Creating and maintaining work packages (technical instructions, job cards, tooling, etc.) clearly defining the maintenance process and controls, taking account of process risk and task criticality
Technical Variance submittals
Identifying and implementing lean activities
Leading risk assessments to evaluate and determine risk in maintenance tasks and practices
Identifying and sharing best practice; capture and utilize lessons learned
Planning and managing activities, communicating current status to relevant stakeholders
Evaluating HSE requirements on maintenance tasks in in the work place
Preparing and reviewing daily and weekly reports
Identifying required tooling, parts and engine shipments are compliant with customs and export regulations
Working conjointly with the training department to identify training needs
Deliver training and training assessment on specialized tasks

190

Payroll Delivery Specialist Resume Examples & Samples

Update all non-standard pay information (not stored in SAP P18) related to Mobility; Equity (Stock Options and PSU awards); Pension Payments; all other taxable benefits
Quality assurance and review of payroll (internal or delivered via a third party vendor)
Overall coordination of Provident Fund Trust and its audit
Monitors withholding tax and professional tax management
Coordinate payroll related accruals and pension accounting
Support statutory, tax and internal audits
Prepares the monthly payroll calendar and communicates to all parties involved in the payroll process
Inputs variable pay data into the in-house payroll system or the collection tool designated by the local payroll vendor for inclusion with the next pay cycle
If applicable, executes payroll responsibilities for mobile associates particularly in tax and statutory reporting
Verifies the accuracy of the payroll prior to releasing payments including month over month variance analysis, and reviewing SAP P18 changes focusing on starters, leavers, name, address, etc
Forwards payroll payment supporting documentation (bank file prepared by payroll provider) to the payment approvers
If pay slips not delivered electronically follows local process to approve, distribute, and/or archive paper pay slips if legally required
Verifies internal posting documents or those prepared by the outsourced vendor are in the agreed format and submits for approval
Reconciles and prepares Labor Welfare fund, Professional tax, Tax Deducted at Source (TDS), Provident Fund and other statutory reports if required
Prepares balance sheet reconciliations for all payroll related accounts or assists with reconciliations if prepared by another function
Provides input for Employee Cost Planning and explanations for variances between estimated and actual employee costs as and when needed
Ensures that all payroll-related controls are followed and updates local process narratives on a regular basis or when there are changes to the payroll processes
Provides timely response to all queries in the scope of GFO Payroll escalated from GBS Tier 1; educates Tier 1 agents when needed
Works with COE/GBS Team leads to build efficient processes and improvements
Develops and recommends long term solutions for processes which are not defined or not documented working with relevant stakeholders (GBS team lead, COE, SBP.)
Participates in payroll projects as a functional team member; tester; documenter; and SME on payroll practices, regulations, and compliance
Work closely with internal teams in a global and multi-cultural set-up; as well as with external teams such as vendors and auditors
Opportunity to work with a young and energetic team

191

Digital Delivery Specialist, Dubai Resume Examples & Samples

Tertiary educated in visualization
Autodesk Certified Professional 3DS Max 2015 or above
Autodesk Certified Professional Maya 2015 or above (would be advantageous)

192

Service Desk Project Delivery Specialist Resume Examples & Samples

Managing new projects that come to the Service Desk, ensuring that a support structure is in place and the Service Desk is ready to successfully support any new service
Meeting with Project Managers and any relevant teams, gathering all necessary information and providing a support model to the Service Desk
Ensure that the Technical Writers are communicated to in a timely manner for new solutions, or changes to existing solutions where processes or services are changing
Engaging the Learning and Development Consultant to train the Service Desk Agents on the support model
Chair and attend the weekly Service Delivery Project Review, ensure there is relevant and up to date information at this meeting
Ensure prompt, accurate feedback of all queries or requests is communicated to customers and management
Provide daily updates to the Service Desk on projects via the SD Social Page
Partake & provide information/support in Service Desk huddles and bubbles
Adhere to internal and customer quality standards
Provide progress reports to the project team/Key stakeholders/Service Desk Management on the release of the project
Ensure team Monthly reports are up to date in a timely manner and that the data is accurate and relevant
Provide projections to Service Desk Management where possible on potential call volume
Consistently work towards first call resolution through the intake process
Develop and maintain good working relationships with all SunLife stakeholders & vendors
Chair meetings between support groups such as Rollout
Strong written and oral communication skills are essential
Ability to work to strict deadlines (Project and self-set deadlines)
The candidate should have a proven track record of developing new processes from ambiguous situations
Ability to chair and minute meetings
Strong organisational, analytical and networking skills

193

Senior Mgr, Delivery Specialist Resume Examples & Samples

Responsible for development and achievement of a quarterly theatre revenue goal for service delivery activity within the Practice. Works closely with deployment business leads to analyze market potential, and forecast opportunities. Monitor and support sales process as necessary to achieve target. Provide practice leadership and foster open communication across geographies
Partners with education services to develop specialized training content and competence assessments in Area of Practice. Work with local geographies to monitor delivery and effectiveness. Solicit and incorporate enhancements and new topics from field. Develop long term Practice curriculum and track improved capability of deployed personnel
Forecast long term future revenue stream within Practice and work with field management to size local organizations optimizing revenue and utilization
Conducts regular business reviews with Practice and divisional management to ensure delivery excellence, consistent quality business level, adherence to critical business metrics. Works with Services leadership to initiate process and program improvements
A minimum of 10-15 years of professional experience within IT industry across different product and technology within Professional Services business
Proven ability to consistently meet and/or exceed forecast
Management of a 200+ person, matrixed business
Track record of successful influence across sales and services organization
Strong motivator of people
Deep business acumen needed to structure complex services SOWs, contracts, etc
Up to date knowledge of EMC Solutions Portfolio
Effective communicator to multiple audiences (internal & external, executive to contributor, etc.)

194

Delivery Specialist Resume Examples & Samples

Deliver high quality services in User IDs (Signums) for Consultancy and Tokens, in line with the Stakeholders expectations and demand
Establish and maintain strong relationship with the Stakeholders, and proactively contribute to reach the targets for Stakeholders Satisfactions and Business Value Creation
Handle end-to-end Signum, from creation, order, access, extension, internal transfer, to leaving
Maintain full control of Ericsson User IDs (Signums) for Consultancy and compliancy with the Ericsson policies and security access requirements
Ensure the User ID and card access are fully operational on first working day
Secure business continuity by monitoring all User IDs validity and proactively extend them
Ensure tokens assignment and delivery to global requestors, following country regulations
Keep updated the service descriptions and work instructions for the services provided
Strive for continuous improvement and efficiency in operational performance
Drive cost reduction initiatives to generate business value for the Stakeholders and Ericsson overall (i.e. promote soft tokens versus hard tokens, reduce mail related costs..)
Generate monthly reports for the services provided, highlighting achievements, risks and mitigations
Graduate degree or equivalent qualification
1 year of experience in this area
Purchase to pay processes knowledge and experience (activities related to Order Desk)
Proven skills in a service oriented organization and multi countries and diverse environment

195

Regional Delivery Specialist Resume Examples & Samples

Assist with planning and implementation of strategic Delivery Optimization initiatives
Provide process improvement recommendations to Operating Companies
Develop user documentation for Sysco Delivery systems
Assist with development and implementation of standardized training programs for all Sysco Delivery Systems
Develop new strategic initiatives to drive efficiencies through new process and new technology
Monitor and report on Operating Company utilization of Sysco Delivery systems
Collaborate and interface with vendors to provide feedback on Delivery system improvements
Work closely with other members of Distribution Services to achieve department and corporate goals
Develop and direct short and long term plans specific to assigned Market and Operating Companies - including Routing initiatives, productivity, efficiency, and technology changes
Management of Delivery payroll systems and activity based compensation
Lead centralized IFTA tax reporting program
Perform other duties and special projects as assigned
Bachelor degree required
Minimum 5 years experience in Distribution/Operations; Sysco Operating Company experience preferred
Minimum 2 years experience in Delivery/Transportation
Training experience preferred
Experience with Routing Optimization/Planning Software; Roadnet Transportation Suite experience preferred
Experience with Electronic Logging Device systems; Telogis experience preferred
Experience with Proof of Delivery/Delivery verification systems; SAE (Systems Applications Engineering)
Proficient with Microsoft Office (Word, Excel, PowerPoint); Microsoft Access experience preferred
Experience with Tableau
Ability to effectively interact with all levels of personnel throughout the Corporation
Strong project management capabilities, with experience in planning/coordinating/budgeting large scale transportation technology rollouts
Expert in FMCSA Regulations and understanding of FSMA
Understanding of IFTA regulations
Highly self-motivated

196

Delivery Specialist Resume Examples & Samples

Drive Scheduling, Planning and Delivering the learning sessions and its full content, securing participation from traininers, partners, suppliers, Local Relays and/or the Academies
Act as owner for the learning delivery process in the delivery activities
Be the interface towards participants, trainers and suppliers for the full learning delivery
Operate and coordinate based on the deployment plan and receiver requirements (e.g. set training date, book locations, trainers, participant list)
Post and administrate sessions in the learning management system including drive the learning offerings (e.g. dates, locations, participants)
Be responsible to secure all practicalities related to the learning occasions including logistics and practicalities through VGU or the local facility contacts. Task can include i.e. visa and invitation letters, practical service such as food, beverages, creation and distribution of diplomas/certifications to participants
Interface towards participants, trainers, suppliersand VGU country managers for all matters related to the learning delivery, logistics, and invoicing
Administrator role in the LMS(Navigator) system creating learning offerings, handling enrolments or cancellations, and re-planning for all learning deliveries
Identify LMS(Navigator) system functional opportunities and maintainence required by the Business / Delivery and consolidate to CR (Change Requests) to further develop the system – provide CR to the system key-user / system owner
Develop the way of working and the job-role to ensure an efficient training delivery including establishment of global and local practical working routines and methods
Participate activly in building up the Delivery Specialist role and the delivery process within VGU
Drive and develop the Global learning delivery road-map per learning offering (product) and secure delivery approval from the VGU regional / VGU local Delivery Manager
Participate in the development of new trainings in the TDP process to secure implementation of delivery requirements and to securing the delivery task in the TDP development project
Develop the annual delivery plan / schedule per learning offering
Support Employer Branding/VGU Identity and Group Communication/Public Relations
Continually inspire, develop and motivate the people within and around VGU
Champion the culture aimed at giving a strong image of the function and being in line with AB Volvo values and principles (The Volvo Way, Code of Conduct etc.)
Relevant education and experience from similar positions and/or a Higher Educational degree / examination and/or an University degree or the equivalent
Benefitial with documented Leadership competences
Experience from global and regional delivery of different product offerings, preferable learning offerings
Ability to work cross-functionally in a global organization
Interested in participating in building new business and entrepreneurship skills
Excellent ability to organize and manage overall planning as well as details
Excellent communication, interpersonal and networking skills
Ability to analyse a situation and propose solutions
Ability to interact with people at all levels in a global organization
Good IT skills and ability to learn and use new IT tools and methods
Ability to work effectively with the Volvo Group strategy, its businesses, its organization and values
As English is the corporate language, proficiency in the English language is required
As all documentation is in English, proficiency in the English language is required
Excellent computer knowledge and proficient with MS office tools (excel, word, etc.)

197

Associate Project Delivery Specialist Resume Examples & Samples

Knowledge of business process design
Clear and concise verbal and written communication skills
Health insurance industry experience.IL - Naperville, TX - Abilene, IL - Chicago, TX - Richardson, MT - Helena, OK - Tulsa, NM - Albuquerque

198

Plaza Land Rover / Jaguar Delivery Specialist Resume Examples & Samples

Guide customers through our unique delivery process by explaining vehicle features, applications, and benefits
Acquires and maintains total product knowledge on all vehicles and understands
Self motivated and driven to succeed
Ability to receive feedback and implement recommendations for improvement

199

Technical Delivery Specialist Resume Examples & Samples

Influence & engage key business & IT stakeholders in the definition of Payments systems requirements
Lead the design and implement best in class payments processing solutions that meets requirements and is ready for emerging payment trends
Work with and drive a team of IT Specialists in the delivery of a transformed, resilient and scalable payment technology platform
Develop and manage delivery plans using a mix of Agile and Waterfall methodologies, engaging commitment from AIB's strategic partners (Development, Infrastructure, Product vendors, Sevice Integrators)
Drive continuous improvements to the delivery process via automation and adoption of best practices from industry
Manage the Risks, Resourcing, Quality and Budget requirements for assigned streams of change
Provide technical support, mentor and develop junior IT Specialist resources
Successful candidate will have a minimum of 5 years project delivery experience, with a track record of delivering IT enabled change
Strong technology background with experience in development and implementation of applications onto infrastructure platforms
Strong communication skills with the ability to communicate technical issues and strategy to both technical and non-technical audiences at senior levels within the bank
Experience of managing and driving vendors/partners to achieve quality outcomes
Previous experience of delivering large scale change in highly regulated environments
Knowledge and change experience of following a distinct advantage (SEPA CT, SEPA DD’s, CHAPS, FPS, BACS, Cross Border, EBA Clearing, Auto reconciliation, FX Products, SWIFT, Sanctions, eFraud, Billing, Online Channels)
Communication and Influencing - Effectively utilises a wide range of communication and direct and indirect influencing techniques
Teamwork and collaboration – working together to deliver results
Planning and priority setting – getting things done effectively and efficiently
People management – delivering performance through people – supporting performance and development
Problem solving and decision making – making timely, quality decisions

200

Delivery Specialist Resume Examples & Samples

Coordinates delivery with customer
Observes that the vehicle is detailed, full of fuel, has all requested accessories installed and is in delivery area ready for customer
Demonstrate Interior and Exterior vehicle features and personalize the delivery to the customer’s needs
Communicate the benefits of owning the vehicle purchased as well as the dealership services and amenities
Explain warranties and all documents
Complete necessary customer registration according to manufacturer guidelines
Familiarize customer with Service department personnel and Service areas
Present keys and relevant documents to customer
Works closely with department managers to ensure customer satisfaction

201

Web Delivery Specialist Resume Examples & Samples

Craft web presence elements that directly support Education Services activities
Develop and maintain instructional delivery solutions
Setup and maintain effective security on digital assets, including courses, course materials, and video
Actively engage key stakeholders to provide usage details, obtain feedback, and collaborate on enhancements and future development
Incorporate and deliver reports on the usage of the site, assets, and trends to key stakeholders; support the evaluation of success for new design and program
Create digital assets in support of learning programs including site pages, digital documents, and learning frameworks
Test and validate new products, processes, and applications for inclusion in processes and responsibilities
Grow knowledge of site design, design tools, and supporting technologies
Support Education Services marketing and promotional needs
Demonstrated ability to create Flash applications
Experience with Adobe's design suite, particularly Premiere
Highly organized and experienced at successfully multi-tasking
Able to thrive in a fast paced, deadline driven environment
Sharp, fast learner with a technology curiosity and aptitude
Good collaboration skills, applied successfully within team as well as with other areas
Self-motivated with the ability to manage projects to completion with minimal oversight
Up to 5% travel required
Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job

202

Delivery Specialist Resume Examples & Samples

Coordinate and assist in loading and unloading delivery trucks in compliance with safety regulations and standards established by the company
Must be familiar with and abide by the rules and regulations prescribed by the U.S. Department of Transportation Federal highway Administration
Must operate vehicle in a safe and courteous manner at all times and follow all traffic laws
Report any personal injury and any damage to the equipment to the supervisor
Responsible for keeping truck clean, inside and out
Report delivery exceptions to supervisor as they occur
Must be neat, clean and in full uniform when delivering to or picking up furniture from the store or customer
Handle merchandise properly to ensure against any possibility of injury to self or other employees and prevent damage to the merchandise
Report and product damage to supervisor
Report any damage to customer’s property to supervisor
Assist with the placement and movement of inventory for store displays
Ensure compliance with delivery and transfer procedures and obtain signatures for customer deliveries

203

Honda Delivery Specialist Resume Examples & Samples

Demonstrate key technologies and explain benefits to customers
Troubleshoot any customer needs or concerns with tech support
Assist in test-drives to explain technologies and features of vehicle to customer
Excellent communication skills both written and oral
Outstanding customer service skills
Active Listening – give full attention to the words and body language of others, take time to understand the points being made and ask questions as appropriate
Previous experience working in an automotive retail setting
Experience working in product specialist roll
Possess an acceptable driving record and a valid driver's license in your state of residence

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Infrastructure Delivery Specialist Resume Examples & Samples

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How to Make
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50 Best
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200+ Action
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Internship
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