Delivery Management Resume Samples

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M Koepp

Manley

Koepp

31474 Edmund Loaf

Detroit

+1 (555) 330 3037

31474 Edmund Loaf

Detroit

Phone

p +1 (555) 330 3037

Experience Experience

New York, NY

Delivery Management Manager

New York, NY

Runolfsson-Wyman

New York, NY

Delivery Management Manager

Recruiting and managing a high performing team, including career aspirations and people development Providing partner guidance during the solutions sales cycle
People management responsibilities including performance reviews and career development
Business development responsibilities providing thought leadership and direction across assigned accounts
Coach and develop direct reports , conduct regular Connect Meetings and hold annual performance reviews with direct reports
Working closely with Services HQ teams to help develop sales, IP, compete, and GTM strategies and execution approaches
Partnering with key Services, BG and EPG stakeholders globally to develop, lead and execute strategy and programs for successful CoE engagement
Ensuring that IP development and reuse initiatives and best practices in Opportunity & Delivery Management are leveraged

Phoenix, AZ

Principal Delivery Management

Phoenix, AZ

Ferry-Von

Phoenix, AZ

Principal Delivery Management

By working with minimal supervision, streamline the productivity of the overall team by managing scope, resourcing and execution of Managed Services projects
Under general direction, provides account management services for Airlines customers
Provide coordination assistance during high severity service incidents
By working across the teams, have a positive impact on the definition and execution of Managed Services Activities
Periodically solicit client feedback to assess client satisfaction around areas of engagement, projects management and or Client Support
Evaluate proposed work orders to ensure Delivery functions and estimates are accurately represented
Understand the clients' system landscape and assist in solution reviews

present

Houston, TX

Director Delivery Management

Houston, TX

Jaskolski-Friesen

present

Houston, TX

Director Delivery Management

present

Provide leadership and vision in establishing the “delivery center of excellence in APAC”
Develop and implement both long term and near term strategic plans to expand the Sabre Airline Solutions footprint in China
Own the ongoing interaction and communication with US headquarters to ensure the strategic alignment with overall Sabre’s business objectives and capitalize on growth opportunities in the region
Cultivate constructive and effective relationships in all directions, across multiple regions (DFW, KRK, BLR and MVD), and multiple business units (Account, Sales, development, delivery, testing and marketing teams)
Driving high performing teams to deliver key strategic projects in the region with minimal support from HDQ
Focus on revenue generation via customer implementations with revenue targets
Sales support for new business and upselling to existing customers

Education Education

Bachelor’s Degree in Business Administration

Seton Hall University

Bachelor’s Degree in Business Administration

Skills Skills

Preparation and distribution of weekly Project Management Reporting Packet
Ensure Application Development team compliance of resource and financial management adherence (Forecast and Actual)
Formulate and maintain project management roadmap strategies
Create metrics use to drive monthly and quarterly team business reviews
Formulate and maintain release over release reporting
Prepare material to drive quarterly and annual budget discussions
Define and drive process improvement to strengthen the service delivery and project delivery teams
Drive staffing processes enabling resources to be efficiently on and off boarded
Responsible for coaching and mentoring less experienced team members
Role may include people management responsibilities

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15 Delivery Management resume templates

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Digital Customer Experience Delivery Management Analyst Resume Examples & Samples

Helping to proactively identify over and under utilized personnel by analyzing resource workloads to identify gaps and level utilization across teams and job functions
Providing support of the project intake, scoping, estimation and resourcing process
Supporting resource capacity forecasting
Supporting the development of policies and procedures to streamline the project management and capacity planning processes
Providing analyst/project management support on small-medium sized initiatives
Minimum BS or equivalent level of education/experience required
5 years experience in business analysis, scoping and estimation, capacity planning, resource management and forecasting in a cross-disciplinary, geographically dispersed environment
Ability to thrive in a fast-paced, collaborative, team-oriented, cross-functional environment
A team player - builds and sustains effective and cooperative working relationships with peers, management and other internal or external stakeholders
Excellent written and verbal communication skills – able to present facts, thoughts and ideas in a clear, concise, convincing and organized manner
Flexibility and adaptability - able to quickly and smoothly change direction based upon team, stakeholder or senior management direction, while remaining extremely organized and following tight deadlines
Strong proficiency with data analysis and reporting tools in order to compile, develop and create meaningful and concise reports

IPD Delivery Management Lead Resume Examples & Samples

Integrated Supply Delivery and Refresh Planning
Resource/Labor Modeling & Optimization
Supply Delivery Governance
Delivery & Workflow Optimization
Risk & Issue Management
Vendor Coordination & Procurement Management
10 yrs IT service delivery and workflow coordination experience with experience in leadership or management positions
Functional requirements specification, complex scoping, delivery and resource planning
Quality assurance and process improvement
Leading / managing large-scale complex deliveries across cross-functional teams
Communication skills and ability to work across teams to solve difficult, complex, and often politically charged issues
Issue resolution / problem management skills with ability to intuitively determine the most effective escalation path
Interpersonal, verbal and written communications skills necessary for various audiences including executive management
Working knowledge of technology infrastructure systems and solutions including SAN, NAS, Backup, and Cloud Computing and Virtualization
Past experience within an IT organization in the Financial Services industry preferred

s Head of Global Project & Delivery Management Resume Examples & Samples

Management of the TIS Book of Work providing transparency to all stakeholders
Multi-year experience (7 ) in project management & methodology skills
Multi-year experience (10 ) in building and managing high performing and diverse teams across differing functional disciplines
Minimum Bachelors degree in an Information Technology related field
Ability to coordinate tasks across multiple and multi-cultural teams
Strong analytical, conceptual, strategic, planning & organizational skills
Strong focus on delivery resultings and problem solving capabilities
Team player who can collaborate across multiple functional areas
Dedicated, driven and flexible to the changing dynamics of an operational function
Experienced in working in an international environment
Excellent communicator who can write and speak clearly, concisely and convincingly
Adaptable individual who remains focused on delivering a long term plan

Gtis-VP-head of Delivery Management Resume Examples & Samples

Competent to discuss the underlying technology with a vendor, Build Teams and describe the overall function of several components in the technical platform
Understands the design principles in the GTIS's products and all desktop hardware and can discuss specific technology application opportunities in own area
Can identify and interpret key policies, standards and procedures affecting own area
A high degree of knowledge relating to the tools, techniques and services relevant to the organisation
A strong understanding of the server and database infrastructure components supported by the organisation. Must be able to identify which parts of the development lifecycle components and systems relate to

Senior Delivery Management Resume Examples & Samples

Will be involved in end to solution implementation life cycle as a Subject Matter Expert starting from Interactive Pilot Assessment (IPA) through transition to customer care
Will develop a thorough understanding of the application’s user interface, both from functional and business process standpoint, in order to train airline revenue management analysts and also help in tool adoption into customer’s business processes
Will attend onsite customer meetings as a Subject Matter Expert (SME) and participate in Interactive Pilot Assessment (IPA) meetings and understand customer’s business processes
Works collaboratively in a team environment with project manager, account managers, implementation and development resources to meet customer expectations regarding solution implementation, issue resolution during solution adoption phase, and also resolution of maintenance issues / service requests post production cutover
Will lead the data gathering process prior to solution implementation phase
Will perform data validation checks in the context of AirVision Revenue Manager at all stages of solution implementation and delivery
Will identify the best practices adopted by customers during the interactions and communicate the same to Solution Management teams to enhance AirVision Revenue Manager solution
Will help Customer care team in resolving maintenance SRs
Demonstrates effective teamwork skills
Ensures that approved methods, processes, and tools are consistently used
Shall mentor/train new business analysts on the solution and processes
3+ years experience working in Revenue Management for an airline using O&D revenue management solutions
Proven Analytical skills
Basic knowledge of Unix commands
Must be organized and be able to multi-task and work in all areas as needed
Prior experience/knowledge on Forecasting and Optimization techniques is an advantage
Proficient English written and oral communication skills. Command of a second language would be desired
Identify problems and be able to determine when appropriate escalation is required
Must be willing to travel 10-25% of the time
Tools (desired, not required): SAS Enterprise Miner, Toad, SQL Developer

Director Delivery Management Resume Examples & Samples

Minimum 10 years of related experience including 5 years of management experience
Previous experience directing the efforts of a large, multi-functional team preferred. Vitally important is the ability to work in a dynamic global business, while understanding how to operate locally
Strong internal and external customer relationship-building and negotiation skills are critical
“Hands on” in approach, and willing to engage at the front line on a regular basis
Knowledge of Airline Solutions products and services
Good understanding of airline industry landscape and business drivers
Knowledgeable resource on multiple projects / initiatives across the company for a variety of internal / external customers. Serves in a variety of roles such as team / customer advisor or project manager

Director Delivery Management Resume Examples & Samples

Knowledge of Airline Solution’s implementation methodology and the client engagement model
Program reporting experience for multiple simultaneous projects across multiple clients and geographies
Employee management and career development experience
Regional leadership experience at Sabre or other IT Services firm required
Experience interfacing with and building relationships with C-Level customer executives required

Worldwide Chief Technologist for Application Delivery Management Resume Examples & Samples

10+ years in the ADM domain – application delivery, Application testing, Centers of excellence for testing
Understanding and experience with market trends in the domain
Strong relationships with senior product leadership and regional sales and PS leadership
Experience as a thought leader through external presentations/speaking engagements
Experience working with industry analysts (i.e. Gartner, etc.)
Strategic thinking combined with business acumen
Ability to drive execute with a structured approach

Delivery Management Senior Analyst Resume Examples & Samples

Provides complex metrics and reporting support to all relevant stakeholders
Understands and applies principles, concepts, theories, technologies and standards of professional field
Develops and applies specialized knowledge within own discipline
Deepens knowledge through exposure to new assignments and continuous learning
Knowledge of related industry considerations
Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job
Builds deeper understanding of processes, procedures, customers and organization
Entry-level position into Delivery Management
Performs specific delivery support activities for a single customer
Assists coordinating development and consolidation of technical and process documentation
Focus of activities is data analysis and reporting
Interactions are primarily with Dell team(s) and begins to develop relationship with customer
Good analytical, problem solving, negotiation and organizational skills
Must be able to speak and write in English

Delivery Management Consultant Resume Examples & Samples

Lead and manage a team in the delivery of high quality services that meet and exceed our contracted commitments e.g. timelines, SLAs, quality etc
Manage the expansion of our application development capabilities at our Bucharest facility
Implement the appropriate operational and governance processes to underpin effective delivery of services
Work closely and effectively with internal Dell Delivery Units (in region, offshore etc.) and the Dell Account teams to achieve a high level of Customer Satisfaction
Take direct responsibility for the delivery of specific projects where required
Act as a Point of Escalation for issues and risks arising
Achieve and exceed the internal Dell operational and ‘as sold’ financial targets for the portfolio of contracts
Manage 3rd Party Suppliers effectively where engaged in service delivery

Infrastructure Delivery Management Consultant Resume Examples & Samples

Provide leadership, governance and direction for key strategic and tactical design and operations goals as a senior leader within the Dell Services organization
Plans, directs, and coordinates the organizational/technical activities required for delivery of the services to ensure technical solution meets contract specifications
Proactively identifies potential issues and drives resolution to avoid customer impact and facilitate continuous improvement
Builds and sustains effective communications with all stakeholders and cross-functional teams in an effort to maximize the customer experience by collaborating with key stakeholders both internal and external
Influences a broad spectrum of stakeholders toward achieving business goals and ensures understanding of technical matters by non- technical, executive decision makers
Advises and councils key leadership on the latest principles, practices, and/or technologies and their practical application
Identify and leverage economies of scale to achieve optimal value and identify opportunities for growth and innovation
Analyze long term impact of new or anticipated strategies and decisions and develops mutually beneficial strategic alliances with customers
Provide the final escalation point of contact for high impacting operations incidents and proactively identify potential issues and drive resolution to avoid operational impact
Lead teams to solve abstract problems through rigorous processes and service improvement programs
While not having HR responsibility, the candidate, must have significant experience managing large teams
Ensure security and compliance standards are qualified, quantified and met

Order & Delivery Management Resume Examples & Samples

Secure Contract fulfillment
Perform Return Fulfillment for Claims, RMA, Buy back & FCO
Perform Operational Distribution

Principal Delivery Management Resume Examples & Samples

Provide guidance and support in the solution implementation life cycle for Subject Matter Expert (SME) starting from Interactive Pilot Assessment through transition to Customer Care
Develop a thorough understanding of the application’s user interface, both from functional and business process standpoint, in order to train business analysts and airline revenue management analysts and also help in tool adoption into customer’s business processes
Offer senior level support to Subject Matter Experts, participate in Interactive Pilot Assessment meetings, understand customer's business processes and map to solution capabilities
Works collaboratively in a team environment with project managers, account managers, implementation and development resources to meet customer expectations regarding solution implementation, issue resolution during solution adoption phase, and also resolution of maintenance issues / service requests post production cutover
Participate in solution roadmap discussion and design planning
Evaluate proposed work orders to ensure Delivery functions and estimates are accurately represented
Identify the best practices adopted by customers during the interactions and communicate the same to Solution Management teams to enhance AirVision Revenue Manager solution
Communicates effectively in written and spoken English with both internal and external teams
Help Customer Care team in resolving maintenance SRs
Demonstrates effective teamwork and leadership skills
Mentor/train new business analysts on the solution and processes
DBMS: Oracle
Operating Systems: UNIX
Good understanding of database concepts and working knowledge of SQL
Microsoft Tools: Microsoft Word, Excel, PowerPoint, Project, Visio
Programming Languages (desired, not required): C++, Java

Order & Delivery Management Resume Examples & Samples

Supply Chain & Supply Process knowledge
Good knowledge of the English language, both verbally and in writing
Good communication skill and be good at team-work
5 days/week working is must
At least working for 12 months

Director Delivery Management Resume Examples & Samples

Minimum 10 years related experience preferred; 8 years prior management/supervisory experience preferred. Advanced computer software skills
5-7 years of eCommerce experience
Excellent written and verbal communication skills; ability to lead and direct multiple projects simultaneously; ability to delegate work to subordinate employees; proven leadership ability

Principal Delivery Management Resume Examples & Samples

Build and Grow Client Relationships
Partner with client to ensure they are receiving business value for their solutions procured from Sabre (e.g. revenue realization, data integrity, etc.)
Conduct regular operational and business review meetings
Understand the clients' system landscape and assist in solution reviews
Understanding of interdependencies between client solutions including competitor and home grown solutions developed by the client themselves
Communicate internally within Sabre
Communicates the client's goals within Sabre and represent the client's interests to internal teams
Continuously gather knowledge of competitors and reflect this within the Client Process Flow
Navigate across Sabre product owners to facilitate, construct or design potential new processes
Be the clients advocate within Sabre and conduct or facilitate meetings within Sabre to better describe, explain client expectations or needs. Work closely with Delivery/Customer Care to identify and resolve chronic trends or issues associated to the client's environment
Provide coordination assistance during high severity service incidents
Maintain knowledge of delivery activities and assist with the coordination between Sabre and the client as needed. Work with Account Director to address and manage conflict resolution between Sabre and Customer and to reconcile customer expectations with the contracted solution to be delivered
Ensure Customer Satisfaction
Ensures that client issues are dealt with in an efficient manner, informing the Account Director or General Manager of any problems that may arise, that could result in escalations to senior Sabre executives
Periodically solicit client feedback to assess client satisfaction around areas of engagement, projects management and or Client Support
Construct an action plan to address concerns raised by client and discuss progress and actions during operational review sessions
Perform quarterly or bi-annually business review sessions with key client stakeholders and Sabre Account Director to discuss progress, trends, business value and pending issues

Director Delivery Management Resume Examples & Samples

Minimum 10 years related experience preferred; 8 years prior management/supervisory experience preferred
Strong complex program management experience required
Strong executive presentation skills and presence
Strong organization management skills
Ability to manage difficult and demanding customer situations
Strong business experience
Airline experience strongly desired
50-60% travel to Abu Dhabi required

Delivery Management Manager Resume Examples & Samples

Business Value & Relationship Management - End to End Business Approach (approximately 15% of time focused)
Leads their team to influence and manage customer expectations, based on an end-to-end (Envisioning through Support) lifecycle for assigned portfolio of accounts
Recommends, delivers and supports technologies and services that meet current needs, and evolves strategies to adapt to future needs
Ensures Governance activities occur in line with account management and quality outcomes as well as Microsoft policies and processes
Opportunity Management (approximately 15% of time focused)
Leverages the team to identify and drive opportunities for new Services delivery through existing delivery contacts and relationships
Maps Microsoft solutions and strategies to the customer environment and drives a strategic development and a delivery plan to provide the highest value to the customer
Works with Services Sales Manager(s) and Services Executive(s) to execute an intentional sales and business development strategy to meet customer / market demand
Contract Initiation (approximately 5% of time focused)
Drives clarity and customer understanding in ensuring the creation of contracting documents necessary to proceed with delivery of services
Delivery & Resource Management (approximately 30% of time focused)
Reviews the current portfolio of engagements and contracts regularly to ensure delivery is on track within approved scope or that scope changes are properly handled (change requests, contract add-ons, etc.)
Drive MCS and Premier forecasting, compliance and approvals of investments
Ensures team is adopting Delivery Management standards (SDM and PSDM) and monitor the rhythm of the delivery business on a regular basis
Decreases the gaps identified by workforce planning and Practice Maturity assessments
People Management & Leadership (approximately 30% of time focused)
Communicate vision, drive account strategy and customer commitments
Coach and develop direct reports , conduct regular Connect Meetings and hold annual performance reviews with direct reports
Lead the Microsoft Services transformation acting as an change agent and being a role model and encourages continuous personal and organizational improvement
Customer/ Partner (approximately 5% of time focused)
5-8 years of related experience
Innovation and leadership
Understanding of markets, customers and competitive products
Ability to translate business requirements into technology solutions and driving these to business value
Ability to encourage teamwork and collaboration through effectively managing change
Problem solving and escalation management
An ability to articulate IT operations and supporting business process management

Delivery Management Manager Resume Examples & Samples

IT services sales & delivery experience of at least 10 years – must have
Preferred industry expertise: Financial Services, Telco - nice to have
MBA is a preferred asset

Principal Delivery Management Resume Examples & Samples

By working across the teams, have a positive impact on the definition and execution of Managed Services Activities
By working with minimal supervision, streamline the productivity of the overall team by managing scope, resourcing and execution of Managed Services projects
Support and reinforce the perception of eCommerce Managed Services as a high-quality, high-value offering by managing the Managed Services projects and tracking value created and delivered
Advanced computer software skills

Order & Delivery Management Resume Examples & Samples

First academic degree or the equivalent level of knowledge in whatever was acquired
Approx. 2 – 5 years relevant experience is required
German language knowledge required
Additional Requirements, Physical Demands, Region/Local Specifications
Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics

Delivery Management Lead Resume Examples & Samples

Shall assist in the development of strategies and plans for the successful completion of large complex projects
Shall have experience with applied engineering methodologies and principles to conduct major enterprise-wide business process evaluation and modernization projects
Shall coordinate with the Program Manager to ensure problem resolution and customer satisfaction
Shall ensure quality of deliverables by ensuring that processes are implemented and work product is confirmed as complete, accurate, and in accordance with established standards
Shall play an active role in identifying innovative and efficient improvements across the contract
Shall have extensive experience auditing and managing project plans to ensure effective schedule and cost controls, risk mitigation planning, and problem resolution
Shall have a strong understanding of the IT industry, financial business processes, and procedures, financial reporting, and contract management
Will communicate with FDIC Program Managers on a daily basis as well as provide weekly, monthly, quarterly, and ad hoc contract reporting
Bachelor's degree in a quantitative field
12+ years of related IT PMO and program management experience, applying the full software development lifecycle
Significant management experience across a large project team (10+ resources)
Experience working for government as a consultant or similar environment
Ability to obtain and maintain a government security clearance
MBA, MPP, MS in project management or other advanced degree
PMP (Project Management Certification)
ITIL (Information Technology Infrastructure Library) certification
Experience working for a large financial services organization
Exceptional verbal and writing skills, including editing and proofreading skills
Team player with the ability to work in a fast-paced environment
Demonstrated customer service orientation and outstanding level of professionalism in providing client support, including ability to exercise good judgment, discretion, tact, and diplomacy
Solid oral communication skills, including experience with developing and delivering presentations
Problem solving skills with ability to analyze situations, identify existing, or potential problems and recommend solutions
Solid computer skills with Microsoft applications (Word, Excel, PowerPoint, Project and Visio) and project management software (e.g., Primavera, or similar)
Knowledge and experience designing and improving processes
Knowledge of Project and Program Management methodologies, associated processes and tools, and the software development life cycles (SDLC)

Order & Delivery Management Stage Resume Examples & Samples

Secondary school or equivalent qualification
Advanced practical qualification in logistics is required
Unique functional specialist knowledge in logistics is required

Delivery Management Manager Resume Examples & Samples

People management responsibilities including performance reviews and career development
Work closely with Software and Services Sales to achieve account level strategy
Being a player-coach driving a “hands on” approach with delivery teams when required
Developing strong client relationships based on trust and driving client business benefits

Delivery Management Manager Resume Examples & Samples

Revenue and customer satisfaction targets
Review and sign-off on proposals, contracts and contract addendums
Work closely with Software and Services Sales to achieve account level sales targets

Head Delivery Management Resume Examples & Samples

Manage the overall Data Sourcing work globally from a delivery perspective
Manage the overall Data Sourcing delivery team, mainly based out of India
Ensure that all stakeholders are clear of the scope, approach, benefits and timelines of the data sourcing work
Execute and/or manage the progress of the work against quality standards, targets and budgets
Resolve or (where appropriate) escalate issues and risks and ensure that appropriate corrective action are taken
Work closely with IT partners to deliver the data sourcing capability
Take responsibility for quality assurance of the work delivered by the team
Work with the relevant stakeholders to ensure that overall deliveries are meeting expectations
Establish credibility with all levels of the bank for the work that is being delivered

Delivery Management Manager Resume Examples & Samples

Minimum of 5+ years working experience in Support, Consulting, client/project management, high-end professional services environment or relevant management experience with at least 10 direct reports
5+ years business management and process experience
5+ years front line management experience
Application Software Lifecycle Management experience and/or IT Service delivery and Support (e.g. ITIL Foundation), Project Management fundamentals (e.g. PMI or equivalent)
Overnight travel up to 25% is required

Order & Delivery Management Resume Examples & Samples

Deliver fulfillment execution
Business understanding
Trade compliance knowledge
Financial knowledge
Project management knowledge
Bachelor degree and above
Unique functional specialist knowledge in logistics is preferred

Delivery Management Resume Examples & Samples

Preparation and distribution of weekly Project Management Reporting Packet
Ensure Application Development team compliance of resource and financial management adherence (Forecast and Actual)
Formulate and maintain project management roadmap strategies
Create metrics use to drive monthly and quarterly team business reviews
Formulate and maintain release over release reporting
Prepare material to drive quarterly and annual budget discussions
Define and drive process improvement to strengthen the service delivery and project delivery teams
Drive staffing processes enabling resources to be efficiently on and off boarded
Responsible for coaching and mentoring less experienced team members
Role may include people management responsibilities
Bachelor's degree or equivalent work experience &/or specialized training in Business Administration, Finance or other quantitative field. Experience in Project Management a plus
8+ years of experience in information technology with an emphasis on analytics and reporting with knowledge of Technical Project delivery
Expert knowledge of the CA Clarity PPM Tool
Proficient knowledge of MS SQL Database design and PL SQL
Proficient knowledge of the standard desktop applications including MS Excel 2007 (including macros, pivot tables, embedded queries, functions and charts), MS Power Point 2007, Work 2007, and MS Project 2007
Experience creating and managing reports using Crystal Reports
Strong written and verbal communication skills with senior management and an ability to express thoughts and ideas clearly and concisely
Experience with management reporting, performance analysis techniques and project/process management and improvement
Ability to collect and analyze data, summarize finding and make recommendations
Statistical analysis and/or financial forecasting experience preferred
Detail oriented with strong organizational skills, ability to prioritize work efforts and manage multiple tasks simultaneously
Independent logical problem solver, analytical ability to synthesize data
Ability to lead and manage team

Delivery Management Manager Resume Examples & Samples

The ability to be effective as a DMM requires a senior executive who has held strategic leadership roles within Microsoft and/or executive leadership positions
The ability to easily and effectively connect and related to senior customer executives is an imperative
DMMs develop relationships with key line-of-business executives (CxO level), putting them in position to translate early business needs and insights into actionable Solution strategies and assist Business Units in driving these initiatives to early results and business value
Experience collaborating with sales, architects and clients in structuring work to sell new business
PMP or other project management certification preferred
Capability in managing $5+MM complex projects with offshore delivery and teams of 30 people or more
Strong executive presence and demonstrated ability to build, extend, and maintain senior client relationships
Capability in developing and retaining professional talent
Travel required (75%+) within U.S. and internationally

Portfolio Delivery Management Project Management Office Specialist Resume Examples & Samples

Training, coaching and mentoring Project and Programme Managers, in relation to methodologies, delivery processes and best practice in order to continually develop skills and capabilities thus supporting consistent delivery improvement
Analysing and producing reports, to provide portfolio/programme/project Level statuses against key criteria such as information management, planning and scope management, dependency management, Stakeholder engagement, change control and risk and issue management
Identifying trends and improvement opportunities, highlighting proposed action plans to Senior Management
Establishing and maintaining quality assurance review checks, to monitor the quality of reporting and deliverables to drive improvements across the portfolio
Proactively highlighting and where appropriate, escalating key delivery risks and issues to Senior Management, providing an independent view of project and programme health
Partnering with portfolios to drive consistency in portfolio, programme and project standards across Corporate Technology Domains and promoting cross business initiatives
Driving and encouraginh an environment of continuous improvement across the portfolio
Partnering with Programme and Project Managers to ensure that all project and programme work is compliant with documented standards, templates and frameworks and is captured in agreed toolsets
Supporting project and programme awareness and communication
Ensuring the review of possible risks and issues that could impact delivery are being resolved and/or escalated as appropriate
Coaching and mentoring Programme Managers and Project Management Officers to assure alignment and compliance to the programme governance framework
Actively supportinf the GTO strategy, plans and values, contributing to the achievement of a high performance culture
Taking ownership for your own career management, seeking opportunities for continuous development of your personal capability and improved performance contribution
Acting as a role model for new employees, providing help and support to facilitate early integration and assimilation of their new environment
Supporting tough people decisions, to ensure people performance is aligned with organisation imperatives and needs
Addressesing individual performance issues, where necessary, to drive for high performance
Holding yourself and others accountable for achieving results, that embody the principles of diversity and the Bank’s values

Principal Delivery Management Resume Examples & Samples

Under general direction, provides account management services for Airlines customers
Develops and maintains positive customer relationships and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner
Ensure customer is receiving value from Sabre systems in order to solidify renewal opportunities. This position has authority to substantially affect the relationship between the company and a customer, either from a financial standpoint or product standpoint
Point of contact for high impact operational issues of customer
Minimum 5 years related experience preferred
Knowledge of Airline products and services
Advanced computer software skills including Excel spreadsheets and PowerPoint presentations
Excellent written and verbal communication skills; ability to handle multiple projects
Engagement on Manager / Director / Executive Level with Customer

Director, Delivery Management Resume Examples & Samples

Executes and oversees PMO processes. Oversees program budgets
Develops cross-functional plans, objectives, and strategies
Provides leadership and management to the Program Management team

Delivery Management Manager Resume Examples & Samples

Partnering with key Services, BG and EPG stakeholders globally to develop, lead and execute strategy and programs for successful CoE engagement
Meeting quarterly and yearly performance KPI's
Recruiting and managing a high performing team, including career aspirations and people development Providing partner guidance during the solutions sales cycle
Driving operational excellence and innovation
Growing the field capability through mentoring, readiness, and community evangelism
Supporting and participating in key governance reviews with leadership from Services HQ, C&E, EPG
The DMM is a leadership position in which you will be accountable for the results and execution of your direct reports with core activities that will include
Working closely with Services HQ teams to help develop sales, IP, compete, and GTM strategies and execution approaches
Partnering with regional Services and EPG account teams to identify and develop account opportunities and ensure successful delivery execution
Partnering with corporate BG to plan and execute on strategic programs
Architecting solutions that leverage both the investment made in the Microsoft technologies and the customer's current IT environment in the best interests of the customer
Providing governance and oversight to drive execution with Services, EPG and partners
Assisting with IP development planning and requirements gathering for Services Solution Offerings; foster reuse initiatives and harvest best practices in presales, architecture, business planning, and customer engagement
Providing feedback to the BG to drive improvements across product, sales and delivery of C&E technologies and programs
A BS/BA degree or equivalent work experience combined with a minimum of 10 years' relevant industry experience delivering business value to enterprise customers
Experience involving technology consulting, solution presales, solution design, envisioning, planning, deployment and benefits case analysis
Able to establish trusted advisor relationships with senior and executive levels within large, often global customers, taking ownership and responsibility
Direct people management experience a remote team of more than 10 people, including ownership of employee recruitment, development, feedback, and impact reviews
Relevant field-based knowledge of competing and winning against major competing solutions and technologies
A deep understanding of markets, customers, and technology; have the background to provide leadership in the practice and a demonstrated effectiveness in consulting and client management

Director, Delivery Management Resume Examples & Samples

To lead and mentor Project Managers and Release Managers, managing the delivery of the roadmaps and establishing and agreeing best practice to improve the effectiveness, predictability and quality of software
Work with and optimize the use of third-party vendors to deliver software to support the roadmap and build strong relationships that deliver high quality software
Provide management reporting on the delivery status. Balance the requests for a defined delivery date, from stakeholders, with the agile delivery method
Ensuring appropriate communication of any delivery issues, dependencies and, risks
Monitor and assess the demands for resources and ensure appropriate staffing levels to meet the demands whilst ensuring effective & efficient delivery
To be accountable for managing the quality and timeliness of the delivery and manage the certification of apps through store distribution
To build an effective release process that works on a global scale

Delivery Management Manager Resume Examples & Samples

Drive a proactive consulting, support and operations business enhancing customer experience in Microsoft products, devices and services
Control adherence to business strategy by providing internal management risk assessments
Drive successful solution deployments and ensure proper business value while maintaining high customer/partner satisfaction
Provide review, oversight and approval from proposal through delivery
Grow the business through mentoring, talent pipeline development, and community evangelism
Active participation in Communities
Ability to translate business requirement into technology solutions and driving these to business value
Relevant University degree
Related experience
Bilingual English/French – fluent verbal and written will be required for candidates applying to roles in Eastern Region
BA / BSc. in a related field, MBA would be an asset

Senior Order & Delivery Management Resume Examples & Samples

Registering, planning, checking and closing the orders submitted in SAP by Market Regions
Assigning vendors and following up changes in dates
Monitoring the status of the orders, handling infoarmation regarding the orders
Forwarding orders to respective production units
Preparing the orders for delivery
Informing customers about any inconsistancies in the supply chain
Comminication between regional order desk, market regions, other units within Ericsson and logistics service providers

Senior Director Delivery Management Resume Examples & Samples

Minimum 12 years related experience preferred; 8 years prior management/supervisory experience preferred
Knowledge of software installation and configuration services
Ability to lead and direct multiple projects / initiatives simultaneously

Director, Delivery Management Resume Examples & Samples

Develop, implement, drive and own the overall strategy as it pertains to the delivery management of KPMG Spectrum products servicing external clients
Provide an ongoing leadership role in reengineering the existing business processes as well as help to ensure the processes for new products transitioning into KPMG Spectrum are effectively integrated to allow for cost efficiency and year over year productivity improvements
Proactively define and manage all aspects of the day to day business operations to provide timely client account setup, data analysis and reporting, steady state operations and all helpdesk related activities
Develop and deliver training curriculums for the diverse product portfolio, both internally and for customers
Participate closely with the development and quality assurance teams on generating requirements and creating test scenarios for new products to help ensure an effective release management process
Manage personnel-related activities in support of a global delivery team (US and offshore) which includes financial management, performance management, career development, staffing, and mentoring
Bachelor’s degree from an accredited college/university or equivalent experience in business process reengineering
Minimum five years of experience managing operational teams
Technology-related product experience preferred
Experience managing global delivery operations, primarily US and India
Experience with SaaS, PaaS and cloud based platform as a service offerings
Exceptional leadership skills in strategic planning, decision making and problem solving along with strong organizational and interpersonal skills (verbal and written)

Director, Delivery Management Resume Examples & Samples

Lead all aspects of project delivery-
Bachelor’s degree required; Master's degree is preferred
10+ years successfully managing the delivery of large-scale projects (approximately $20M)
Strong operational experience is desired
Proven track record leading a team successfully within a large, complex organization
Extensive expertise of requirements, testing and delivery of projects
An innovative thinker that can respectfully challenge status quo and drive change
Strategic acumen and problem solving skills with the ability to turn findings into executable plans
Proven skill in accelerating change; forward looking
Assertive and able to influence across all levels, including influencing others without direct position power
Demonstrated ability to build trust and strong cross-functional relationships across an organization to achieve common goals
An inspirational leader, mentor and motivator
Excellent verbal and written communication skills; a direct communicator who speaks with authority and conviction
Strong business acumen and demonstrated sound business judgment
Organizational agility and the ability to read the subtle nuances of a situation and react/plan accordingly
Ability to effectively prioritize projects and manage available resources
Thrives in a high pressure, fast-paced environment

Director, Delivery Management Resume Examples & Samples

Experience successfully managing multiple large, ongoing, high-risk, high-revenue interrelated projects to achieve a specific set of client goals
Track record of successful sales activities involving large, strategic projects and the ability to establish and maintain successful relationships with C-suite clients while articulating business value in a way that drives and influences future business
Understanding financial management practices as related to projects and programs
Outstanding business acumen and significant experience managing risk
Proven ability to become a strategic business partner and trusted advisor to clients while masterfully negotiating sensitive situations and multifaceted contracts
Client-oriented attitude and excellent interpersonal skills
Outstanding people management skills, including ability to lead a team and mentor individuals in career growth

Customer Delivery Management Agent Resume Examples & Samples

Handle numerous orders at a time, set priorities and follow through on multiple situations to maximize customer service
Use written communication to thoroughly document order status in SAP on the order
Interface with manufacturing, shipping and transportation for multiple plants to coordinate on-time delivery based upon customer requested delivery dates
With guidance, learn to make effective changes to orders by selecting proper shipping points for products and negotiating new ship dates as needed
Ensure communication on late deliveries is effectively made towards sales force
Work in a team environment and demonstrate support of personal, department and company goals
Provide clear effective communication of order status to customers and field sales
Become backup for the other team members, to manage their countries in their absence
FLUENT in GERMAN and ENGLISH language
Demonstrate actions indicating an understanding of the importance of servicing both internal external customers. Respond to customers in a timely manner
Demonstrate the ability to perform work correctly the first time. Take pride in the creation of accurate work. Look for ways to improve the quality of work. Ability to work under pressure
Demonstrate the ability to prioritize workload and complete responsibilities on time
Demonstrate the ability to balance speed and quality in the performance of work. Complete tasks ahead of schedule. Look for ways to accomplish routine work more quickly
Strong communication, negotiation skills. Written and verbal communication is clear, concise and utilizes language that is positive and professional. Demonstrate the ability to voice disagreement without creating conflict
Seek involvement in new projects. Contribute ideas for performance improvement and efficiency gain
Willingly accept change; look for new ways to accomplish old tasks. View role as one that is continuously changing
Understand, execute, teach and improve processes on an ongoing basis

Delivery Management, Senior Director, Japan Resume Examples & Samples

Defining and aligning with all stakeholders the Japan Delivery approach and priorities
Growing Japan’s Delivery Director and SISA/SIDL communities
Building strong ties with the Japan Operating Committee and Executive Team to understand their Delivery Management priorities
Promoting the Japan agenda among Global Delivery Leadership
Permanent Monitoring of Japan Delivery Portfolio health
COPQ Reporting towards Japan and Global Leadership incl. resolution of COPQ issues
Definition and ensuring successful execution of the Japan-wide implementation approach towards globally agreed upon processes, tools and procedures
Japan-wide compliance tracking against mandated procedures and tools
Participation in Japan and Global deal approval calls
Setup and Execution of calls with GDN leadership participation to analyze and escalate delivery health in multi-site projects
Growing the Japan SISA and SIDL community via conference calls, mails and joined activities
Ensuring further industrialization of Delivery via the Managed Delivery program and the implementation of a Delivery Fabric
Define Japan QA program and oversee its execution incl. in-person-delivery of QAs or post-mortems when appropriate
Provide interim Program Management or Stabilization on site for projects in critical delivery state or when projects are of significant importance for Japan
Executive level experience in growing and leading a medium to large scale, profitable technology services business, preferably within an international environment
Expected apply both Systems Integration Skills and/or Technology Consulting Skills across the project lifecycle
Preferred Certifications: SI Solution Architect (SISA) 'Lead' level
SI Delivery Lead (SIDL) 'Lead' level
Certification in Project Management (PMI) (preferred)
Preferred Education Background: Technical degree, IT, engineering or related
Preferred Years of Work Experience: 15+ years consulting experience (more for larger, riskier projects). Experienced solution architect and delivery lead
Schedule Variance/ Schedule Performance Index (SPI)
Cost Variance/ Cost Performance Index (CPI)

Senior Specialist Operational Delivery Management Resume Examples & Samples

Focuses on process optimization and continuous improvement of existing Secure Access Services processes and tools
Ensure procedures, processes and documentations are in compliance with regulatory guidelines and organizational standards
Provide 2nd level support regarding Secure Access Services processes and compliance aspects
Perform all administrative processes and procedures to ensure that the solutions and components meet agreed SLAs for availability and performance
Relevant concepts of ITIL, GxP and Project Management are understood, implemented and followed. These include Request Management, Incident Management, Change Management, Problem Management, Qualification & Validation and Project Management
Develops the Secure Access Services organization and promotes it with all stakeholders
Supports the integration process of new or updated components by following established standards and providing the expected deliverables for handing over the service to operational teams and customers
Supports the integration of registration processes within the company’s identity management solution with focus on improving the operational environment, processes and procedures including data migration activities following the appropriate SOPs and instructions
Ensures proper documentation and training material regarding registration processes is in place and kept up-to-date
Increase process efficiency and cost effectiveness while providing identity and access management services
Participate in relevant IT projects and operational activities outside of normal day to day tasks
Actively focus on own self-development in creating actionable plans to improve

Director Delivery Management Resume Examples & Samples

Driving high performing teams to deliver key strategic projects in the region with minimal support from HDQ
Focus on revenue generation via customer implementations with revenue targets
Sales support for new business and upselling to existing customers
Building relationships with key customer execs & 3rd party vendors (top 10 in region)
Be central point to handling key customer escalations for existing & implementing customers
Establishes project structure, staffing plans, and participates in the staffing process, which may include selection of personnel from third party vendors and customers
Motivates and directs project team, sets goals, objectives, priorities, assigns/reviews work and resolves conflict
Incubates and drives strategic improvement and scaling of delivery and operations via people, process and technology
Broad experience managing very large, multi-site deliveries and/or highly complex, high risk deliveries, often international in scope
Develops budget and manages activities of a department, section, work group and/or project
Full HR responsibility for direct and indirect reports across multiple countries
Responsible for aligning the efforts of departmental or cross-functional teams to support company objectives
Manages ongoing work through governance structures, creating high level plans that provide guidance to projects where detailed plans are established
Drives alignment and adherence to standards and direction set by the organization and removes barriers that prevent efficient execution of projects
Ensures all projects are moving forward and that all components for successful delivery are in place
Directs the coordination of resources and project plans; resolves issues with regards to delays in project delivery and resource constraints
Advises senior/executive management of project and client status
Facilitates program level issues and change management resolution
Manages a team of project and program managers responsible for the execution and delivery of information technology solutions projects for Sabre Hospitality Solutions
Responsible for the overall project plan, budget, structure, schedule, and staffing requirements, and for making sure that the customer requirements are satisfied through providing specific deliverables
Incumbents are instrumental in the overall planning, selling, and execution of services
Extremely proficient in written & Verbal communications
German and French language skills is a plus
Ability to self-sufficiently complete assignments with minimal to no direction
Ability to delegate work to subordinate employees and to influence broader organization
Proven Leadership ability
Ability to handle multiple high priority assignments concurrently
Prior Hospitality experience preferred
A minimum of 10 years of experience leading teams and working with international customers

Delivery Management Operations Specialist Resume Examples & Samples

Ability to navigate a highly matrix organization effectively
Ability to identify project status through the use of Microsoft Project, developing management plans, and status reports
Strong presentation and communication skills including ability to effectively communicate ideas in both written and verbal form to leadership, managers, and technical resources in clear concise language that is appropriate to the target audience
Possess knowledge and experience in the use of project management and SDLC methodologies and tools
Ability to manage own work plan and schedule to successfully meet goals with tight deadlines/budgets and minimal supervision. Candidate must use one's own initiative to provide robust and timely solutions
4+ years of progressive IT program and project management experience
Project Management Professional (PMP) certification from the Project Management Institute (PMI) is preferred
Must be available on a contractual basis

Delivery Management Consultant Resume Examples & Samples

Ensures contractual service support requirements are understood and managed
Ensures effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers
Collaborates with other team members and customer to ensure consistency of delivery, adherence to standard practices, and continuous improvement
Presents operational and service level reports and explains service level support available to internal or external customers
Administers and manages the configuration of process related tools, reporting tools, and associated technologies
Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness
Provides training and mentoring for functional teams to ensure that process guidelines are understood and followed
Provides point of contact for process related questions or issues and facilitates process related meetings
Advanced understanding of ITIL processes and principles
Advanced ability to create and document processes
Ability to lead and influence large cross-functional teams
Possess conflict resolution and relationship management skills

Delivery Management Resume Examples & Samples

Ensuring that Site Managers and Supervisors are delivering the site element of projects in accordance with field governing processes
Promote HS & Q across all sites
Support Site and Project Management in identifying and managing site delivery risk
Produce accurate monthly operating performance reports for individual projects
Ensure timely and accurate site management reporting and forecasting

Head of Customer Delivery Management Resume Examples & Samples

Building a strong SDM team, motivate, develop and mentor
Managing SDM located in several countries and serving different types of clients (KIA, Mass Market, etc…)
Ensuring that guidance and best practices are in place throughout the organisation

Infrastructure Delivery Management Consultant Resume Examples & Samples

This position will be responsible for leading a team of operations delivery team members for multiple service areas e.g. Network, Storage, Virtualization, Infrastructure Security, Citrix and Active Directory
The position will work with the I&CC and account leadership leading the I&CC delivery teams
This position will be responsible for working with the Delivery teams to resolve issues, manage requests and changes
They will also be responsible driving adoption of HRO
5+ years Infrastructure project management experience
2+ years of Infrastructure operations experience
Demonstrated experience leading a team of delivery team members
3+ years demonstrated knowledge of financials (budget / cost models)
5+ years managing customer relationships
Knowledge of NRC customer and operations preferred
3+ years of account leadership experience
Demonstrated written and verbal communication skills
ITIL Foundations certification preferred

Mobility Services Delivery Management Consultant Resume Examples & Samples

Ensures consistency and adherence to NTT Data standards, processes, and policies for all projects along the life cycle
Support the solutioning of complex Mobility Managed Services deals
Defines program solution, scope, work plan, resource needs, timeline and budget for information technology projects to complete program on time and within budget
Manages all aspects of the program execution including: chartering, scope definition, requirements gathering, project planning, change control, risk management, gap analysis and reporting
Tracks project budget and resource utilization against plan
Responsible for initiatives in the acquisition of new customers as well as enhancement of business within existing customers
Consult on the mobility architecture and strategy for Customers
Develop and implement EMM solutions for multiple and leveraged customers
Coach a team a Mobility SME providing solutions to complex Mobility deals
Manage and maintain a high performance Enterprise Mobility Management (EMM) environment
Analyze and translate business requirements and user needs into engineering, design, and technical specifications to support EMM infrastructure
Design, plan, and implement EMM technologies
Provide technical guidance regarding technology and proposed upgrades to current and future equipment for customers
Meet and manage service agreements with customers through ITSM t tools
Assists implementing process improvements
Employs project management processes (e.g. project plans, issues management, status reporting)
Facilitates meetings or working session (groups of five or more),
Understands the scope documented in an SOW, and able to highlight gaps between a proposed solution and delivery
Ability to work with little or no supervision Self-starter, energetic, flexible, innovative, and willingness get things done
Demonstrated strong customer service skills; interfaces well with customers, end users, partners and associates
Ability to create and deliver presentations to peers and leaders
Excellent knowledge of planning and forecasting techniques for multiple functional areas within IT with an emphasis on mobility
Knowledge of Mobility design, requirements, and operations
Possess and demonstrates advanced skills in gathering requirements, performing analysis and work with senior Mobility engineers on complex design solutions
Demonstrated advance skills and knowledge and adherence to Change Management processes
Demonstrated excellent communication skills

Robotic Process Automation Delivery Management Manager Resume Examples & Samples

Ensuring appropriate resources are mobilized and programs/projects/portfolios meet operational, contractual and economic commitments
Support sales opportunities and ensure the feasibility of the proposed solutions and delivery of the solution by leveraging Accenture’s full capabilities
Ensure execution of delivery work across one or more clients or portfolios, leading service delivery strategy across all locations where the services are provided (e.g. ,client-site, delivery centre)
Address performance issues across the client(s)/portfolio(s); create the operational approach and implements continuous improvement
Relevant Bachelor’s Degree in computer science, computer information systems, engineering, business, or related field or equivalent experience
In depth understanding of RPA concepts and market
In depth expertise of min. one of market leading RPA platforms e.g. Blue Prism, Automation Anywhere, UI Path
Min 1 year of RPA development experience
Strong problem solving, analysis, and design skills

Delivery Management Senior Analyst Resume Examples & Samples

Support solution architects and project managers by reviewing incoming pre-sales and post-sales requests and assigning “best fit” resources (internal / external) based on qualifications, geographic proximity and desired timelines
Enable the tactical execution of Partner Management strategy by selectively using partner resources
Maximize long-term internal resource productivity and minimize partner utilization by skillfully rearranging schedules, negotiating timelines with requestors, and coming up with creative ‘win-win’ scheduling solutions
Analyze reports and present summary findings to the delivery organization; make hiring/training recommendations as appropriate
Focus on continuous process improvement by defining, maintaining and enforcing business process rules
Maintain internal resource calendars and monitor regular qualification updates
Support training efforts by facilitating shadowing opportunities for internal resources
Manage escalations by proactively engaging all impacted stakeholders and driving issues to resolution
Diligently track required information to ensure tool / reporting data integrity
Send required weekly business reporting to needed stakeholders
Actively participate in productivity meetings with the delivery organization
Conduct training to on-board new stakeholders to the resource management process

UK Delivery Management Risk Analyst Resume Examples & Samples

Working on a very broad range of subjects related, for instance setting up legal entity specific market risk monitoring and risk governance or supporting department wide review of market risk pain points and target processes
Tracking and ensuring delivery of any PRA-related regulatory requirement
Supporting requirement gathering for interim or strategic risk solutions across risk managers and other impacted stakeholders within market risk
Participating and supporting department senior committees: UK Control & Efficiency Committee
Supporting development of strategies related to governance, communication and culture
Liaising with COO team to ensure UK-Global communication/initiatives are in Sync
Liaise internally with all MLRM cluster teams to facilitate information gathering and decision making
Supporting any other activity which might arise as a result of internal or external requirements
Solid relevant experience in a market risk-related role within a financial institution
Fluent English skills
Very good MS Office skills (in particular Excel, Word and PPT), VBA skills are an advantage
Interest in financial instruments and market risk management concepts
Flexibility and ability to work independently with a pragmatic approach to find solutions
Communicative and enthusiastic character who enjoys working in a team
Ability to produce high quality accurate work under pressure and tight deadlines
Excellent written and verbal communication skills, including ability to provide clear and comprehensive written and verbal responses, and “make complexity simple”
Establish solid working relationships and develop partnerships
Willingness to question and challenge the status quo and propose alternative approaches

Delivery Management Manager Resume Examples & Samples

Services delivery responsibilities providing thought leadership and direction across assigned accounts
Review and sign-off on proposals, SOWs, and contract documents
Work closely with Product and Services Sales to achieve account level sales targets
Demonstrated capability in developing and retaining professional talent

Delivery Management, Senior Consultant Resume Examples & Samples

Manage large programs with multiple inter-related services
Employ formal project management processes (e.g. work plan, status reporting, issues management, value tracking), applying appropriate project toolsets and methodologies
Manage project scope, schedule, budgets and associated forecasts
Lead process improvements activities within leveraged teams
Undergraduate degree and 10+ years, or Graduate degree and 2+ years of Project Management experience
Organizational expert within defined subject area-Understands impact of emerging business trends and their implications for NTT and its customers
Extensive experience with procurement and refresh process

Delivery Management, Consultant Resume Examples & Samples

Lead communication with internal & external customers that include Executives, Business Leaders, IT Technical staff, Business and PMO staff
Lead meetings, workshops and working sessions on site or virtually
Lead risk management process, corrective and preventative actions, as well as lead project staffing including NTT internal staff and vendors
Responsible for summary dashboard analysis of the program status with respect to quality metrics is required, in addition to regular program/project collateral to support quality outcomes. Consistent application of all standard project management methodology processes, tools, and documentation throughout the project life-cycle
Understands service offerings in order to identify and articulate new business opportunities and provide sales support
Drives all aspects of program management activity, including collaborating and coordinating across the organization
Ensures changes that affect scope, schedule and resources are identified, managed and controlled with an integrated and cohesive plan
Ensures scope is defined, approved, managed, controlled; ensuring completed deliverables are accepted by the customer
Ensures the schedule is developed and managed to on-time delivery
Ensures costs are estimated and managed to deliver project within customer approved budget, while preserving profit margins
8 - 10+ years experience working in a Healthcare environment
C-level client communication skills both verbal and written
Proficiency in MS Office 2013 including Project, Visio
Develops complex solutions to business problems or customer engagements through in-depth analysis, coordination and negotiation with key decision makers
Strong technical understanding as it relates to IT
Previous experience working on a start up account

Healthcare Delivery Management Consultant Resume Examples & Samples

Act as a Delivery leader responsible for overall client implementation outcomes and deliverables
Position will require resource to onsite with the customer in either the Reston VA or Washington DC offices
Develop complex and innovative solutions to business problems or customer engagements through in-depth analysis, coordination and negotiation with key decision makers
Build and sustain effective communications with all stakeholders and cross-functional teams in an effort to maximize the customer experience
Analyze and forecast business and market trends
Invent new products and processes to achieve strategic business objectives
Contribute to business results through quality of results, advice and decisions
Develop standards around which others will operate
Contribute to NTT Data thought leadership and consulting efforts
Work directly with NTT Data executives, delivery team and customers to ensure positive delivery
Ability to step in and provide waterfall and agile PM support as needed
Healthcare Payer Operations Industry experience: In-depth knowledge of professional standards and trends within area of expertis
Relevant related disciplines (i.e., claims, call, enrollment, billing, authorizations, benefits, interfaces, extracts, reports, third party software integration, etc.)
Business goals and strategy
Understands impact of emerging business trends and their implications for NTT Data and its customers
Regulatory and Compliance knowledge (HIPPA, HIX, CORE, Healthcare Reform, SOX, etc.)
Technical solutions including: (COBOL, Pegasystem, Relational operational data stores and data warehouses)
Knowledge of SDLC and experience with system migration, design, conversion and configuration
Plan, direct, and coordinate the organizational/technical/business activities required for delivery of the services to ensure solutions meet contract criteria
10+ years of relevant experience or equivalent combination of education and work experience (Healthcare Operations Management)
(Minimum of 5 yrs. Healthcare migration, operations, implementation or SDLC experience)

Delivery Management Consultant Resume Examples & Samples

Support of a G100 manufacturing conglomerate
Be responsible for governance and oversite of partner based end-user service delivery within a geographic region rolling up to a global program lead
Drive the management to KPI’s & customer experience with the expectation to drive operational and transformational activity to improve quality, lower cycle time & create value
Work directly with regional customer and partner points of contact to establish operational performance and transformational roadmap item adoption

Delivery Management Consultant Resume Examples & Samples

Provide governance and over-site of partner based end-user service delivery within a geographic region rolling up to a global program lead
Drive the management to KPI’s and customer experience with the expectation to drive operational and transformational activity to improve quality, lower cycle time and create value
Work directly with regional customer and partner points of contact to establish operational performance and transformational road-map item adoption

Consultant Microsoft Dynamics Delivery Management Resume Examples & Samples

4-Year College IT or Business Degree
Delivery Management
Enterprise Resource Planning
Microsoft Dynamics AX

Associate VP Operations Delivery Management Resume Examples & Samples

Measure, analyze and report on team adherence to on-time delivery of content as well as capacity planning while understanding impacts and trade-offs to optimize business decisions
Oversee the design, build, testing and implementation of reporting solutions within a larger business intelligence framework
Perform root cause analysis and remediation for servicing process issues based on accessibility of published content and/or execution of that content
Ensure adherence to compliance and audit driven requirements and business process controls
Ongoing interaction, presentation and discussion with senior leaders
Bachelor's or equivalent work experience required
Current HTML, web design, web writing and editor expertise required with the ability to train a team in these skills including online editing tools such as SharePoint HTML Editor or Dreamweaver
Previously managed a multi-functional team with proven success
Rapid self-learning ability
Superior verbal, written, consulting, and relationship building skills
Ability to work in fast paced environment, while adhering to strict process and quality standards
Discipline to work independently and within a cooperative team environment
Aptitude to communicate effectively to and influence all levels within an organization
Skill to work on multiple tasks and projects to meet deadlines

Senior Digital Delivery Management Analyst Resume Examples & Samples

Project management oversight of online and mobile projects; includes project intake, assessment, sizing, resourcing and tracking
Collaborate closely with the Digital Design, Product, LoB, IT and Demand Management teams to understand business demands; guide project execution
Partner with Digital and Partner teams to help drive concept readiness and artifact quality
Consult with creative teams to develop a clear plan and next steps for design activities
Serve as a single point of contact for project status & issue management
Ensuring all deliverables (oftentimes complex/interdisciplinary/interlinked) are clearly specified, scoped and agreed between client and internal team(s)
Manage small, medium and large projects for successful delivery
Ensure the PM team understands the project requirements and rationale
Consistently adhere to company standards and best practices
Participate in / champion ongoing PM and design team process improvements
6+ years of project/ program management experience working with digital design teams; experience at both a design studio and a large corporate environment preferred
Thorough understanding of Waterfall and Agile project methodologies
Demonstrated effectiveness developing plans, prioritizing activities and driving execution
Experience thriving in a fast-paced, collaborative, cross-disciplinary and geographically dispersed environment
Excellent written and verbal communication skills, including the ability to effectively present complex information clearly and appropriately handle sensitive information
Strong organizational skills with experience coordinating multiple work streams simultaneously
Proven ability to collaborate cross-functionally and influence outcomes
Demonstrated ability to adapt to changing business priorities and a strong work ethic

Director, Is-portfolio & Delivery Management Resume Examples & Samples

Contributes to the development and administration of projects management methodology, policies, procedures, standards and tools
Accountable for the oversight, management and administration of IS Project Delivery Tools and Methodology, the direction of skills assessment and enablement programs for Technology Delivery, the supervision of the performance metrics and standards as well as the leadership oversight
Helps to set the foundation for best-practice analysis by introducing and encouraging methods and processes to deliver improved outcomes. Responsible for knowledge management and performance metrics
Provides the leadership and guidance to develop and expand the skills assessment of the Technical Delivery staff, the education and training programs as well as career path management. Develops and expands TDM’s skills by maintaining an on-going professional development-training curriculum. Provides mentoring as well as on-the-job training
BS/BA with 5 to 7 years of project management, late stage or commercial program management, business relationship management
PMP certification required
3 – 5 years of Executive Communication
3 – 5 years IT Program Delivery oversight
5 – 10 years IT Management
7 or more years IT Delivery
In-depth knowledge of the healthcare industry, specifically Medicaid and Medicare (MMP)
Firm knowledge of the clinical, regulatory, and commercial requirements for Medicaid and Medicare
Thorough understanding of each functional area’s role and contribution to the development process
Knowledge of the company’s work tools, processes, and policies
Ability to apply leadership skills to achieve expedited project development
Strong delegation, supervision, planning and fostering teamwork and thinking strategically skills
Ability to adapt to new approaches to doing business
Ability to negotiate and collaborate, while strengthening business relationships
Ability to utilize experience, presentation and influencing skills to facilitate successful team discussions and documented outcomes
Team and resource management skills
Ability to manage team dynamics
High-level analytical skills
Proficient with MS Project, Word, Excel, PowerPoint, Outlook, and JIRA or VersionOne

Delivery Management Consultant Resume Examples & Samples

Ensures contractual Service Support requirements are understood and managed
Ensures effective communications and coordination of problem-solving efforts between support teams, account teams, field service personnel, customers and 3rd party vendors
Develops and maintains and effective relationship with 3rd party vendors under contract with our customer
Collaborates with other team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement
Coordinates the activities of multiple team members and can “Manage through Influence'
ITIL V3 EXPERT certified or significant ITIL experience in an ITIL based program
10+ Yeas of relevant experience or equivalent combination of education and work experience
Solid understanding of ITIL processes and principals
Solid verbal and written communications skills
Solid ability to create and document processes
Bachelor degree or equivalent work experience

Order & Delivery Management Resume Examples & Samples

You will manage contract delivery fulfilment
Perform order fulfilment
Perform return fulfilment
Perform operational distribution
Perform supply operation improvement work
Education: Upper Secondary School, University degree in Business Administration or relevant area is preferred
Min years of experience (Recruiter to supply)
Knowledge in Logistics
Product management and market operations experience is relevant for the job
Good communication skills in verbal and written English are mandatory
System application knowledge (SAP)

Senior Client Delivery Management Resume Examples & Samples

Passion for clients and supporting their data analytics needs. Genuinely enjoys working with customers and helping them succeed using Neustar products and solutions
Firm understanding of commercial implications and a strong sense of “business judgment” (e.g. is this deal going to be profitable? does this campaign strategy make sense? how will this project overrun impact group and company targets? etc.)
Ability to recommend and action improvements, advocate for changes, actively seek and bring new knowledge to the broader team and then lead implementation
Digital Marketing, Media, Advertising and / or analytical-related experience such as Ad server, data management platform (DMP), demand side platform (DSP), digital tagging, lead verification, identity management and/or data analytics a plus
Basic understanding and experience with agile software development methodologies
BS or BA degree (e.g. Marketing, Business, Engineering) required, Masters preferred

Portfolio & Delivery Management Senior Manager Resume Examples & Samples

Requires identifying and assessing complex problems for area(s) of responsibility. Creates solutions in situations in which analysis requires in-depth knowledge of organizational objectives
Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility
Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters
Latitude in decision-making and determination of objectives and approaches to critical assignments
Decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility
Manages large teams and/or work efforts at a client or within Accenture

Order & Delivery Management Resume Examples & Samples

Education: Industrial Engineer, External Commerce Bachelor or similar
Min years of experience 5 years performing in the area
Domain experience Orders, Logistics and Warehousing
System application knowledge (SAP) is prefered although any ERP experience is acceptable for the position

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Director, Delivery Management Resume Examples & Samples

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