Delivery Operations Resume Samples
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Delivery Operations Resume Samples
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PT
P Thompson
Priscilla
Thompson
2303 Germaine Via
New York
NY
+1 (555) 947 4540
2303 Germaine Via
New York
NY
Phone
p
+1 (555) 947 4540
Experience
Experience
San Francisco, CA
Delivery Operations Analyst
San Francisco, CA
Kerluke, Walsh and Hartmann
San Francisco, CA
Delivery Operations Analyst
- Work with the teammates and management to identify process improvement and/or training opportunities
- Provide detailed reporting and forecasting for delivery management and executive decision-making
- Drive process improvements and systems projects to enhance team performance and resource utilization across the delivery organization
- Work with Legal, Finance to facilitate approvals, and signature approval process for PSSAs, Work Orders and Change Request
- Facilitate contract workflow approval process between internal departments
- Acquire and interpret data, analyse results and provide ongoing reports
- Continuously improve the delivery operations P&L in order to reduce the costs that are passed to the customer whilst keeping it within defined budget
Houston, TX
Delivery Operations Supervisor
Houston, TX
Ferry-Kassulke
Houston, TX
Delivery Operations Supervisor
- Perform other duties as assigned by the General Manager/Assistant General Manager
- Develop and execute daily and weekly action plans to meet department SDO performance expectations
- Design and implement work methods and procedures to increase productivity, vehicle utilization, and routing efficiency while improving service to internal and external customers
- Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate
- Coach and manage associates to high performance standards and recognize individual and team success
- Work in concert with the senior management team in the pursuit of operational excellence and the SDO’s all around success
- Monitor and evaluate safe work practices and maintain a safe work environment
present
Chicago, IL
Delivery Operations Specialist
Chicago, IL
Hartmann-Dooley
present
Chicago, IL
Delivery Operations Specialist
present
- Work with all the Operations, Engineering and Line of Business management teams to help drive continuous improvement and efficiencies across the business
- Work with Delivery Operations team and project management practitioners to develop project standards and best practices
- Organize workshops to identify areas of improvement for projects, present to project management community and implement necessary changes
- Develop and implement local best practices for vehicle delivery planning and execution together with the Delivery Manager
- Assist with interstate registration paperwork
- Assist in development of communications materials including accomplishments, town hall agendas and support material, executive reporting and portals
- Develop and implement local best practices for vehicle delivery planning and execution together with the Delivery and Regional Delivery Managers
Education
Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
Emory University
Bachelor’s Degree in Business
Skills
Skills
- Strong communication skills and ability to work with many organizations, vendors, other departments, and partner companies
- Strong analytical, problem solving and communication skills
- Capable of working under pressure and deliver in the agreed deadlines
- Knowledge and/or interest in logistics
- Proficient in Excel (SQL is a plus)
- Ability to work well with minimal supervision and thrive in a fast paced, high-pressure environment
- Excellent written and verbal communication skills
- Working knowledge of MS Office Suite (Outlook, Excel, Word, PowerPoint)
- Ability to work independently while maintaining an organized and systematic approach to task completion
- Is able to manage their time effectively within the 90 day business cycle
15 Delivery Operations resume templates
Read our complete resume writing guides
1
Delivery Operations Analyst Resume Examples & Samples
- Provide detailed reporting and forecasting for delivery management and executive decision-making
- Ability to work in multiple systems and blend data sources for ad hoc reporting in Excel
- Provide delivery field team support for delivery systems and coordinate with IT and Business Intelligence teams to ensure functionality and continuous enhancement
- Liaise with Sales, Manufacturing, Logistics, Service and Retail Development teams to improve inter-departmental synergy and provide occasional data/reporting support
- Use spatial-visualization tools to map customer locations and identify opportunities
- Manage data integrity on-going across multiple systems
- Help develop training on use of delivery systems
2
Delivery Operations Specialist Resume Examples & Samples
- Manage all aspects of the vehicle registration process, including import return filing, document generation, oversight of paperwork signing schedule, and coordination of visits to the Transport Department
- Liaise with Tesla Logistics team and the local Customs and Excise Department to ensure timely filing of import returns and receipt of PTVs
- Coordinate with delivery and sales admin to process pre-delivery and delivery documents completely and accurately
- Ensure data quality in Tesla’s record-keeping systems
- Develop and implement local best practices for vehicle delivery planning and execution together with the Delivery Manager
3
Delivery Operations Specialist Resume Examples & Samples
- Manage expectations and communication from the point of order until delivery for a defined pipeline of customers
- Prepare vehicles and host delivery appointments, including new owner orientations tailored to the individual customer’s needs and comfort level
- Support the Delivery Manager in delivery center operations, task completion and ensuring superior customer service
4
Delivery Operations Specialist, CH / FR / IT Resume Examples & Samples
- Manage all aspects of the registration process to ensure vehicles are registered in a timely manner
- Act as subject matter expert on all requirements for leasing and financing-based sales
- Enter information into the appropriate systems and distribute paperwork to designated recipients
- Follow up on processing of required documents following delivery
- Participate in testing of new and updated forms and processes
- Assist with special projects as needed
5
PSO Delivery Operations Supervisor Resume Examples & Samples
- People management of Cork based project coordinators in accordance with Vmware’s systems and processes
- Create, manage and monitor processes and procedures to ensure delivery information and all delivery operations activities are up to date, both proactively and reactively for all stakeholders
- Act as a point of escalation for internal customers and stakeholders for any delivery systems or process related issues
- Manage the planning, delivery and closure of desk based packaged and low risk projects as assigned using the PMO methodology and processes, liaising with customers, suppliers and internal teams as required
- Ensure that all operational reports, processes and activities required from the Delivery Operations Project Coordinators are executed on time and to SLA
- Liaise with other Operations teams in EMEA and Globally to join up and improve our delivery systems and processes and to share learnings
- Implement and manage a continuous improvement cycle for all processes and procedures, identify gaps in systems and processes and work to resolve them
- Supervise and manage all aspects of the project coordinators’ work
6
Associate, Delivery Operations Resume Examples & Samples
- Undergraduate degree in relevant field
- 2 years related full-time experience, preferably within a digital agency or client services environment
- A strong understanding of customer service standards
- High attention to detail with the ability to produce flawless work in rapid succession
- Team player with the ability to work cross-functionally (client services and technical services) in driving client success
- Experience with or highly trainable in proprietary software and database functions
- Self-starter who requires minimum supervision and can be fully responsible for all campaign production aspects of projects
- Ability to prioritize work independently and demonstrate a willingness to be flexible and versatile in the production role, proactively addressing changes in client demands
- Basic knowledge of HTML and demonstrated ability to edit HTML
- Clear, effective communication skills when speaking to a technical or non-technical audience
- Follow through on commitments; meeting and exceeding targets and deadlines
- Familiarity with project management methodologies; understanding of scope, requirement gathering, dependencies, and scheduling work
- Proficiency with Microsoft Office and Adobe suite
- Knowledge of email best practices
7
VP, Delivery & Operations Resume Examples & Samples
- Support and advise the SVP Commercial Partnerships by leading strategic planning and optimisation of resource
- Overall implementation and operational responsibility of projects and processes, creating new approaches within the company to achieve them
- Provide coordination for the senior management team and keep them abreast of programmatic strategies and challenges
- Lead delivery planning and scope of commercial partnerships, working with Partnership Directors early in negotiations to ensure proposals are delivered
- Coordinate with relevant leads across business teams (e.g. Customer / Technology etc.) to ensure delivery of partnerships to time, cost, quality
- Support commercial and contractual negotiations with Partnership Directors
- Building strong relationships with senior members of partner teams, including travelling where required ensuring delivery in a seamless manner
- Provide delivery assurance and guidance for successful delivery of Commercial Partnerships projects
- Work with the SVP Commercial Partnerships and the WSJ Pro General Manager and Product Owner to define strategic direction and support delivery activities for Pro
- Work with Financial News leadership to provide delivery of activities and roadmap planning
- Focus on the Customer Experience to ensure partnerships support world class customer experiences
- Support the definition of governance activities around WSJ Pro and Commercial Partnership delivery
- Lead the definition of a partner implementation playbook of scalable and repeatable methods and processes to support accelerated growth
- Ensure there is appropriate reporting on partnership implementations and ongoing prospects
- Deputize for SVP Commercial Partnerships as required
8
Site Head Delivery Operations Resume Examples & Samples
- Self-directed within broad goals and strategic direction in satisfying organization or client objectives
- Accountable for developing and managing key internal/external client relationships
- Accountable for operational direction of complex or large function or project, or medium size unit within stable mature operation, or key element of volatile environment
- Accountable for client satisfaction in area of responsibility, against service level agreement, and ensures achievement of key performance indicators/project milestones
- Responsible for fulfillment of contractual obligations/completion of deliverables within own area of responsibility
- Leads and manages a team of 200-300 associates in technology vertical, digital advertising / marketing domain in their respective domestic market
- Manages and ensures consistent application of human resource processes including career development, performance management within area of responsibility
- 12-15 years of experience managing complex, multi-group, multi-disciplinary projects
- Understanding and passion for online products/services like database creation, online presence etc
9
Delivery Operations Resume Examples & Samples
- Interface with GSCS leads to understand and refine business plans such that they align with the global GTI strategy. Ensure traction of each team against their business plans including organizational structure, integration with service owners, staffing, initiatives, LOB alignment, and financial performance
- Working closely with the relevant service owners and LOB partners to define, drive, and report on strategic programs that continuously improve stability, efficiency, and performance and ensure these initiatives are integrated with our core business plans
- Work with all the Operations, Engineering and Line of Business management teams to help drive continuous improvement and efficiencies across the business; ability to develop and maintain excellent client relationships
- Ensure that new processes are clearly defined, documented, communicated, adhered to, and audit compliant
- Provide leadership on all audit, security, and regulatory related activities
- Engage with outside organizations and maintain and foster teamwork with partner organizations and/or customers
- Perform long-term planning and vision in the GSCS environment with respect to future responsibilities and driving efficiencies
- Oversee that projects are completed on time and within budget
- Develop and execute against business plans that meet both the needs of our business partners and the organization
- Advanced Budget planning and maintenance will include forecasting, business case development, personnel training/travel plans and/or educational and logistical purchases
- The GSCS Delivery Operations Lead will be responsible for developing and communicating to upper management on a monthly, quarterly, and annual basis the status of our collective business plans and what adjustments are required to ensure GSCS remains on track to achieve our defined objectives
- Build plans to drive new technology adoption across the firm via roll out of technical training programs
- Support the Houston Tech Hub Site Lead with location agenda including tracking hub metrics and support aligned initiatives
- 5+ years of operational management experience
- Analytical, structured approach to problem solving
- Experience managing teams, including virtual leadership
- Flexibility and willingness to engage across diverse functions, locations and teams
- Honed consultative and influencing skills
10
Delivery Operations Specialist Resume Examples & Samples
- Coordinate with sales, delivery and sales admin to process pre-delivery and delivery documents completely and accurately
- Act as a subject matter expert for both local invoicing and tax processes, policies and requirements
- Processing of required documents for delivery including invoicing
- Generate invoice and submit accounting reports ensuring compliance with local regulations
- Enter information into appropriate systems and distribute paperwork to designated recipients
- Develop and implement local best practices for vehicle delivery planning and execution together with the Delivery and Regional Delivery Managers, which may include designing and implementing process flow of all operational tasks
- Oversee internal system change requests from requirement gathering and drafting of business requirement documents to performing user acceptance tests and overseeing implementation
- Manage relationships and performance of external parties / partners that support the delivery process including finance, registration insurance etc
- Support field customer-facing staff as needed in offloading customer communication
11
Manager, Ifrs Program Delivery & Operations Resume Examples & Samples
- Develop an in-depth understanding of the regulatory requirements of IFRS 9
- Work proactively with the IFRS program team to gather requirements for the successful delivery of the program
- Effectively build and manage a team of two analysts in order to deliver the IFRS 9 program and then transition that into business as usual
- Work proactively and effectively with internal and external teams including BIA Model Implementation team, Enterprise Risk Management, and other supporting technology partners and ensure all the necessary inputs, including model risk parameters are staged into the expected loss calculator (gCLAS) accurately and on a timely manner
- Assist the Loan Loss Reporting team in analyzing the expected loss and provision estimates by providing the trend information on various inputs
- Ensure periodic model updates and product system related changes are captured in the staging process without delays and issues
- Work with the Model Implantation team and technology support teams to understand and document the assumptions, exclusion and adjustments related to the staging of various inputs
- Support the team with internal and external audit reviews and compliance attestations
12
Delivery Operations Supervisor Resume Examples & Samples
- Monitor and evaluate safe work practices and maintain a safe work environment
- Work in concert with the senior management team in the pursuit of operational excellence and the SDO’s all around success
- Experience managing in a high growth, multi-division, multi-million dollar company
- Knowledge of PC applications
- Initiative to work with minimal instruction and direction
- Demonstrated responsibility, maturity, and leadership ability
13
Senior Manager, Prime Now Delivery Operations Resume Examples & Samples
- Benchmarking Amazon’s fulfillment practices both internally and externally against best-in-class operations
- Driving global standardization of fulfillment practices, businesses processes, and reporting with fulfillment center, retail, finance, engineering, and supply chain stakeholders
- Forming cross-functional project teams, planning and organizing, managing, and executing complex projects across multiple organizations and stakeholders
- Innovating for step-change improvement in safety, quality, and cost metrics
- Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases
- Ability to clearly communicate data insights to others
- Willingness to roll up your sleeves and do whatever is necessary; general manager / owner mentality
- Bachelor’s degree in Supply Chain Management, Engineering, or other technical field from an accredited university or 4+ years Amazon experience
- 10+ years’ experience conducting quantitative and qualitative analysis
- 2+ years of experience analyzing cost/benefit of proposed projects
- Intermediate to advanced knowledge of Excel is required, including use of lookups and pivot tables
- MBA and work experience in technical field is highly desired
- Prior experience or use of Lean/Six Sigma
- Intermediate to advanced knowledge of SQL, Perl, Unix/Linux, Visual Basic or other programming languages are a plus
- Excellent written and verbal communication skills complemented with the ability to problem solve independently
14
Credit Delivery Operations Division Leader Resume Examples & Samples
- 5+ years experience with commercial lending, lending and commercial real estate documentation, title work, surveys, construction lending, loan operations, loan documentation, and compliance required
- Proven leader and manager with 5+ years' managerial/supervisory experience and excellent oral and written communication skills, negotiation skills, and project management experience
- Results oriented professional with expert knowledge of laws and regulations affecting appropriate due diligence, including but not limited to Regulations B, U, H, & W
- Expert knowledge of loan documentation & perfection of collateral
- Advanced knowledge of loan products, business loan sales and underwriting processes preferred
- Able to make appropriate decisions in a high volume environment
- Ability to plan, direct, or coordinate daily production of production pipeline
- Excellent attention to detail, oral and written communication and public speaking skills
- Able to effectively communicate, educate, influence, and lead others to include direct reports and partners
- Strong commitment to success of team with focus on staff development, providing excellent customer service, quality results, and appropriate management of risk
- College degree in business or legal related field preferred
15
Senior Delivery Operations Analyst Resume Examples & Samples
- Establish and define baselines to measure performance improvements in support of Delivery programs and projects
- Build sustainable and scalable models and tools to allow to quantify business needs and measure success in an automated fashion
- Collaborate with the Delivery Programs groups and cross-functional teams such as Sales, Manufacturing, Logistics, Service and Retail Development to optimize Order to Delivery performance
- Work with IT, BI and Systems teams to recommend enhancements to existing ERP and CRM systems with a focus on robustness and usability
- Ensure data integrity and scalability which, early on, will require database cleaning and requirement definition
16
Senior System Analyst, Delivery & Operations Resume Examples & Samples
- Collaborate with business and IT partner teams to develop business capability and technology roadmaps, provide education on potential process and system solution options, and drive business/IT investigation of emerging strategic capabilities
- Assist in creation of KPI’s and benchmarks to ensure anticipated project benefits are clarified early and achieved
- Translate business requirements into process / system impacts and functional requirements, and identify/assess potential data sources
- Create solution options based on research of (current and future) system capabilities, standard processes, and high-performing companies
- Assist in leveraging (where advisable) standard process/system capabilities to reduce complexity and customization
- Manage backlog of development work; assist with iterative release planning, and ensure stakeholders, management, and project managers are fully informed of project risks, team activities and project status
- Research, identify and drive improvements to project efficiency, speed and quality via new cross-team synergies, methods, and tools
- Research production issues and support the Application Support group as needed
- Assist business in articulating enhancements to resolve issues
- Support assigned business areas as the IT primary contact for questions/concerns regarding back office system and processes
- Use advanced knowledge of processes and systems to
- Minimum Required
- Systems Analysis experience with increasing responsibility – 6+ years
- Experience with software delivery projects and solutions utilizing a project and portfolio management tool or enterprise requirement management tool – 6+ years
- Formal implementation/SDLC experience (Waterfall/Agile/Lean) – 5+ years
- Strong communication and documentation skills
- Understanding of Sarbanes/Oxley, systems/process controls or Internal Audit experience
- Ability to analyze customer issues and implement end-to-end solutions leading to customer satisfaction
- Ability to effectively manage time, prioritize work, multi-task across many assignments and create deliverables
- 5 years of experience in telecommunications industry preferred
- Expertise in Data Modeling and Database Design
- Experience with API’s/Microservices/SOA
- Comfort with frequent, incremental testing and deployment
- Familiarity with Rally, Artifactory, Bitbucket, Cloudbees/Jenkins, Docker, Methos Maven, Puppet, and Splunk
- Prior experience with Scrum Master role and duties
- Knowledge of best practices and IT operations in an always-up, always-available service
- Bachelors Degree. Computer Science, Business Analysis, Project Management, or related field
- Equivalent experience
17
Head of Healthcare Delivery Operations Resume Examples & Samples
- Service Delivery - Responsible for managing the successful service delivery for Cognizant’s Healthcare BPS client(s) that have end-to-end Payer Operations and have US-based scope
- Client Management - Responsible for managing the ongoing client interactions and client-facing governance processes associated with this program
- Transformation Management – Responsible for designing and leading the automation, technology enablement, and process improvement road map initiatives agreed to with the client under his or her responsibility
- Commercial Management– Responsible for managing the financial and contractual obligations associated with the BPS contract under his or her responsibility
- People and Capability Development – Responsible for developing and managing a string team to deliver the services to the client. Help build right capabilities within the team to ensure the evolving needs of the program are met consistently
- Significant experience (10+ years) in managing client relationships in Healthcare domain
- Proven experience managing large teams and building collaborative relationships with external and internal partners (teams of 300+)
- Readiness to travel 10-15% annually including overseas business travel
18
Eat, Delivery Operations Intern Resume Examples & Samples
- Perform time studies on current and future delivery processes and driver scheduled
- Support existing delivery software written in Python and identify improvements
- Assist in delivery operations management
19
Delivery Operations Supervisor, st Shift, M-F Resume Examples & Samples
- Control administrative processes so they are performed in an accurate and timely manner
- Develop individual associate’s skills, standards and morale through training and coaching
- Give consistent and thorough feedback to associates, conduct timely Performance Appraisals and deliver disciplinary action if necessary
- Read, understand and analyze daily, weekly, and monthly operational reports and use these reports to evaluate department’s performance
- Compute figures to accurately plan/adjust headcount to meet department’s objectives
- Ensure the SDO operates according to budgeted guidelines
- Work in concert with the senior management team in the pursuit of operational excellence and the SDO’s all-around success
20
Delivery Operations Analyst Resume Examples & Samples
- Role Purpose
- Key responsibilities and accountabilities
- Serve as a trusted adviser to PSO on pricing and business terms to support the delivery effort
- Facilitate the Partner (subcontractor) set up process by working with the Delivery team to complete the relevant documents. Process the documentation accordingly working across organizational boundaries
- Partner with internal organizations to understand contract requirements. Collaborate with impacted parties to generate acceptable documents to facilitate deal closures
- Review scope, pricing and process contracts to ensure compliance with PSO published business approval policies. (Work Orders, Change Requests, Professional Delivery Services Agreements)
- Work with Legal, Finance to facilitate approvals, and signature approval process for PSSAs, Work Orders and Change Request
- Interface with appropriate VMware people to understand the business, finance and/or technical issues that may arise in the contract process
- Support and manage the Vendor supplier setup process in the Oracle system
- Support and manage subcontracting purchase order process in the Coupa system
- Support and manage the subcontracting invoice payment process in the Oracle system
- Support and manage the revenue and credit redemption billing process
- Exercise good judgment on case by case basis for exception approval and modifications
- Work with the teammates and management to identify process improvement and/or training opportunities
- Navigate contracts database for information regarding customer/partner documents
- Miscellaneous reporting and process documentation
- Miscellaneous reporting and process documentation as needed
- Require minimal supervision – ability to make decisions based on expertise and judgment
- Must be a self-starter, detail oriented, with strong organization skills
- Must be able to work on multiple, varied projects
- Exceptional attention to detail required
- Must have excellent communication and interpersonal skills and experience integrating the requirements of various departments
- Ability to work well with minimal supervision and thrive in a fast paced, high-pressure environment
- Must be able to think quickly “on your feet”
- Ability to work independently while maintaining an organized and systematic approach to task completion
- Intermediate MS Office Skills (Excel and Word) required
- Experience using Salesforce, Changepoint, or Oracle a plus
- Familiarity with Sarbanes/Oxley 404 & compliance guidelines would be beneficial Revenue and/or Finance Analyst
- Education / Experience
- Minimum 3 years related experience or an advanced degree without experience; or equivalent work experience.with consulting, operations, contract and/or order management experience. This includes, but not limited to, revenue accounting and reconciliation, invoicing and billing customers
- Strong communication skills and ability to work with many organizations, vendors, other departments, and partner companies
- Must be analytical, dependable, and available at varying hours to accommodate other geographies, able to work well with Services Sales as well as internal departments such as Legal, Finance and Operations
- Working knowledge of MS Office Suite (Outlook, Excel, Word, PowerPoint)
- Familiarity with systems reporting tools and maintaining databases is an advantage
- Experience/familiarity using CRM applications; Salesforce, ChangePoint. SharePoint, Ellipses, and/or Oracle BI is preferred
- Worked in a similar role
- Accountabilities
21
Delivery Operations Specialist Resume Examples & Samples
- Manage all aspects of the vehicle registration process, including dealing with Queensland Transport, number plate management, accurate calculation of local fees and charges, document generation and oversight of paperwork signing schedule
- Ensure accurate record keeping and form generation in compliance
- Effectively manage the customer experience from order to delivery, exceeding the customers expectation at every stage
- Provide accurate and up to date data regarding delivery whilst maintaining excitement throughout the process
- Assist the delivery team with customer walkthroughs
22
Delivery Operations Analyst Resume Examples & Samples
- Continuously improve the delivery operations P&L in order to reduce the costs that are passed to the customer whilst keeping it within defined budget
- Acquire and interpret data, analyse results and provide ongoing reports
- Analyse and interpret trends and patterns in the collected data to locate and define new process improvement opportunities
- Define KPIs and develop dashboards for the delivery team
- Liaise with the internal BI team in order to improve databases and data collection systems to optimize statistical efficiency
- Participate in delivery operations improvement projects, with internal and external international partners, such as definition of SLA’s, supply chain optimization, automatization of daily tasks, duties & taxes optimization, etc.
- Degree in Industrial Engineering and Management, Business Management or similar
- Strong analytical, problem solving and communication skills
- Proficient in Excel (SQL is a plus)
- Knowledge and/or interest in logistics
- Organized, proactive and customer oriented
- Being passionate about retail, ecommerce and technology is a plus
- Fluent English is mandatory
23
Director of Technology Delivery Operations Resume Examples & Samples
- Passion for Results: Drive high standards for individual, team, and organizational accomplishment; tenaciously work to meet or exceed challenging goals; derive satisfaction from goal achievement and continuous improvement
- Bias for Operational Excellence: Demonstrate an expert understanding of technology & development operations, and levers (systems, processes, departments, functions) that drive continuous learning, efficiency, scale, resiliency, and agility in all processes. Proven expertise in latest rapid delivery processes for CI/CD, OneOps, Agile, Lean, etc. with industry leadership mindset
- Analytical Skills: Secure and compare information from multiple sources to identify core issues; commit to an action plan after weighing alternative solutions against decision criteria; proactively and quickly make sense of complex issues; responding effectively to complex and ambiguous situations
- Compelling Communication and Influence Skills: Clearly and succinctly convey information and ideas to individuals and groups; communicate in a focused and compelling way that captures and holds others’ attention. Create and execute influencing strategies that persuade key stakeholders to take action towards advancing shared interests and business goals
- Build and Maintain High Performing Organizations: Establish systems and processes to attract, develop, engage, and retain talented individuals; creating a work environment where people can realize their full potential; thus, allowing the organization to meet current and future business challenges
- Business Acumen: Demonstrate a keen understanding of basic business operations and the organizational levers (systems, processes, departments, functions) that drive profitable growth; draws from personal experience to quickly evaluate business plans and processes to identify data or recommendations that need further investigation
- 15+ years experience leading high performance technology teams, creating a wake of business value (delivery results) and top talent (people)
- Candidates will have direct experience in delivery & operations of high-scale, high-volume Internet platforms under a constant rate of product innovation & change
- Demonstrable passion for excellence in execution, operations, and delivery of innovation & industry leading products
- Proven ability to evolve high performance development process, with continuously improving the productivity and capability of engineering team talent, via a continuous improvement & growth mindset
- Proven expertise in Agile, Scrum, Kanban, and Lean-startup, processes, with a bias for aligning the right process for the right problem
- Proven expertise in CI/CD, Continuous Quality, Continuous Operations, with a bias for Speed in Delivery (and learning). Ideal candidate will be versed in open source, and cloud-based technologies tools, and processes
- Accomplished leader able to articulate general approach to managing people and technology, and collaborate & influence effectively at executive level across complex organizations
- Experience with managing teams across multiple locations and successfully worked with globally distributed teams and vendors
- Demonstrated ability to recruit, retain, engage and rotate superior talent
24
Delivery Operations Supervisor Resume Examples & Samples
- Administer the ATD safety program as set forth by the safety department
- Collaborate with service providers to ensure the safe and efficient operation of delivery vehicles
- Achieve and maintain AFR @ or below the company average
- Deliver an on time % greater than 95%
- Education: High school diploma or GED
- Experience:Computer literacy is required
25
Senior Director of IT Infrastructure Delivery Operations Resume Examples & Samples
- Deliver “commercial grade IT service provider” services to Rambus. This includes planning, design, delivery, project management; daily operational management; a focus on business needs and customer service; staff skills development, recruitment and retention; and fiscal responsibility as well as management of outsourced relationships for maximum effectiveness
- Provide technology and process thought leadership for managed domains. Assess and successfully navigate cloud conversions, integrations, and resulting organizational, technical, process, security, and business impacts
- Drive definition of technology roadmaps for each managed service area
- Deliver engineering and product support infrastructures to multiple disparate engineering teams, effectively operate DevOps for engineering teams, and provide leadership on best practices to improve throughput
- Lead estimation of IT infrastructure, engineering services, and customer services components of business projects. Participate in IT Governance process, representing ITOCS
- Provide assessment of new opportunities and their estimated cost, creating input into IT’s Annual Operating Plan
- In partnership with Rambus business units and internal IT functions (Business Applications, Global Service Desk, Security/Compliance, and PMO) drive the selection and timing of infrastructure, engineering, and customer service project or program investments based on the company’s strategic plan, annual operating plan, and available resources
- Drive implementation of key ITOCS initiatives and provide oversight to project management activities of the members of the team
- Define scope of each ITOCS service with business goals and expectations in mind. Set and achieve annual goals for growing maturity of each service
- Ensure ITOCS service SLAs are established and service and operational metrics are collected and reviewed on a regular basis
- Ensure SOX and other legal and regulatory compliance in the infrastructure area
- Manage vendor relationships and engagements in the ITOCS area
- Establish, plan, and administer the overall goals and directions for the ITOCS team
- Ensure performance objectives are clearly set for all employees in the team and performance of all team members is actively and consistently managed throughout the year
- Promote a compelling culture and maintain morale in the team through communication, fairness, and consistent engagement with employees
- Proactively assess opportunities for improvements and create recommendations for the CIO regarding best practices, new service offerings, technology introductions, cost savings, etc
- Chair IT Engineering Council, IT Architecture Council, and IT Operations Review
- Superior leadership, team building, and team motivation skills
- Excellent partnering and collaboration skills with all constituents
- Exceptional communication, both written & verbal; that includes very good listening skills and an open attitude and acceptance to coaching and being coached
- Ability to evangelize and educate constituents on IT infrastructure strategy, architecture, technologies, and investments
- Strong technical acumen is a must, willingness and desire to be “hands on” with the team if necessary. Proficient in finding, understanding, and driving the adoption of key new technologies that provide business improvements to Rambus
- Ability to successfully manage and scale a cloud-based infrastructure from vendors such as Amazon, Rackspace, Microsoft, Redhat and Google
- Required to skillfully leverage the forthcoming technologies that improve the manageability of distributed applications at scale including application containers, deployment automation, configuration management, service knowledge and discovery, high availability clusters, and other yet to be known areas
- Ability to manage resources in a matrix organization located in the U.S. and India so that the department functions as one team
- Ability to multi-task in an ever-changing environment
- Experience operating external facing applications and services
- Excellent business acumen and strategic thinking
- Ability to travel to other locations (both domestic and international) as needed
- Budget planning and forecasting and managing expenses to plan
- A minimum of 7 to 10 years of experience in IT management with increasing responsibilities
- Bachelor of Science Degree in a related field
- Experience managing IT infrastructure function in medium size businesses preferred; multi-divisional experience a plus
- Experience operating a cloud service and delivering services via a public infrastructure preferred
- Proven organizational and team building track record particularly with building high performance global teams
- Strong infrastructure implementation and project management experience
- Demonstrated expertise of ITIL and its applications to IT infrastructure operations
- SOX control management experience required
- Infrastructure architect experience desired
- ---
26
Data Quality Analyst, Delivery Operations Resume Examples & Samples
- Leverages intermediate data management knowledge to maintain and define data quality and processes, participates in development of data quality rules, thresholds, and standard metrics/quality-expectations for data elements that support critical business processes. Participates in and may lead discussions with cross-functional teams (BI, IT, Systems)
- Documents effectiveness of data quality controls, and identifies improvement opportunities. Participates in development of best practices and tools based on business needs
- Checks and reviews failures from the compliance assessment checks, and recommend corrective action. Partners with enterprise data and analytic stakeholders to ensure relevance of criteria for data quality process compliance assessment
- Perform gap analysis on current processes and performance to discover new opportunities for optimizing the contract generation value stream
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AVP, Healthcare Delivery Operations Resume Examples & Samples
- Significant US Healthcare Payer Operations / Delivery experience and domain expertise (15+ years)
- Proven experience managing large teams and building collaborative relationships with external and internal partners with experience using metrics to motivate behavior
- Dynamic entrepreneurial spirit and collaborative approach
- Energy; ability to work in a fast-paced, entrepreneurial, and global environment
- Demonstrable problem solving abilities with the aptitude to identify strategic solutions to business problems
- Strong professional executive presence managing internal people as well as client relationships
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Delivery Operations Specialist Resume Examples & Samples
- Responsible to register every marketing, press, service loaner, and customer vehicle in a designated country or region, as well as arranging the insurance for Tesla’s own fleet
- Coordinate with sales, delivery and order operations to process pre-delivery and delivery documents completely and accurately
- Assist in handling important documents related to trade ins and supporting the remarketing department
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DMV Supervisor, Delivery Operations Resume Examples & Samples
- Ensure team meets weekly, monthly, and quarterly goals
- Demonstrate expertise in registration, financing and leasing processes across various markets
- Partner with Tesla Financing banks to resolve delinquent titles and title corrections
- Support the Delivery Operations Manager in recruitment and interviewing of candidates who possess the skills necessary to help achieve DMV compliance
- Train and coach team members to consistently develop strong operational skills
- Works closely with Sales, Delivery, and Service locations to oversee state compliance and operations
- Act as an escalation point, proactively mediating concerns to ensure customer satisfaction
- Maintain constant focus on improving the Tesla DMV operations
- Responsible for monthly reporting reconciliation with Tesla DMV partners
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Service Delivery Operations Associate Manager Resume Examples & Samples
- Team Management and escalation management
- Assigning of all work assignments, commit the team to the work, manage the quality of the work and drive the people management activities within the team
- The Role manages effective internal/external client relationships within a defined area of responsibility
- This Role also exercises consistent judgment and discretion with work directly related to management policies and the general operations of the business
- 5 years of Service Delivery or Operations
- 3 years of experience in a Client-facing role
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Director ERP Delivery & Operations Resume Examples & Samples
- Drive delivery of ERP engagements from the digital hub
- Manage transition of work from existing partners to the hub
- Lead delivery from the front and get involved in technical and functional delivery issues when required
- Build a pipeline of talent in the Enterprise Applications (ERP) domain
- Hire, retain and motivate staff in the hub
- Understand strategic imperatives of individual businesses and execute projects in alignment with those imperatives
- Manage relationships with other technical hubs in GE
- Should have very strong experience in large ERP (preferably SAP or Oracle) Transformation programs and support engagements across multiple locations
- Experience in driving business outcomes from ERP transformation programs
- Deep expertise in 2-3 ERP functional or technical areas
- Ability to understand IT strategy and drive execution of programs in alignment with this
- Excellent communication skills, written & spoken English
- Should keep himself updated with new innovations in digital and ERP technologies
- Past experience of working with GE businesses or similar large organization(s)
- #DTR
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WW Delivery & Operations Tools Manager Resume Examples & Samples
- 10+ years of business experience; self-motivated, confident working at a senior executive level and comfortable working in a matrixed organization
- Ability to create effective relationships, listen, communicate, influence, and collaborate cross-team at all organizational levels
- Ability to translate complex ideas and issues into clear and consumable strategy for tools, systems, and technology
- Strong communication skills across a complex stakeholder network. It’s important that this role ensures strong communications to organization - updating regularly with what’s new, what’s happening, what tools we are launching/fixing, etc
- Excellent analytical, problem-solving, strategy, and decision-making skills, including proven ability to think strategically and execute on plans to achieve both short-term and long-term results
- Strong technical experience project management and execution experience with firm grasp of tools and technology development
- Excellent understanding of the competitive platforms and technologies and Microsoft product lines
- Experience identifying, refining, and implementing requirements acting as a liaison between different stakeholders to ensure successful technical fulfillment across tools and infrastructure Ability to create effective relationships, listen, communicate, influence, and collaborate cross-team at all organizational levels
- Bachelor’s degree or equivalent experience commensurate with job expectations for this leadership position is required. Note that given global scope of this job, travel may be required as needed
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China Delivery Operations Analyst Resume Examples & Samples
- Perform gap analysis on current processes and performance to discover new opportunities for optimizing the Order to Delivery value stream
- Build sustainable and scalable models and tools to allow for all of the above in an automated fashion
- Collaborate with the Delivery Operation groups and cross-functional teams such as Sales, Manufacturing, Logistics, Service and Retail Development to optimize Order to Delivery performance
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ED, Service Delivery Operations Resume Examples & Samples
- Key advisor to NFS Regional VP
- Supervised 15 Team Managers that are responsible for directing Service Delivery Teams delivering $700M - $1.28 annually, in products and services
- Trains and mentors Service Delivery Teams and Business Line Managers to ensure resources are optimally deployed
- Identifies and addresses capability - demand gaps
- Identifies operational problems and proposes solutions
- Advocate for facilities lifecycle management, identifying opportunities to improve NFS lifecycle and analysis execution
- Aggregates and acts on metrics
- Identifies and implements opportunities to achieve diversity spend targets
- Primary advocate at the region for Service Delivery Team leaders
- Health care facilities preferred
- Hospital, medical office construction and/or facilities management background preferred
- Professional Engineer, Registered Architect or License in related field preferred
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Delivery & Operations Analyst Resume Examples & Samples
- Improving performance, productivity, efficiency and profitability through the implementation of effective methods and strategies
- Improve the operational systems, specifically, support better management reporting, information flow and management, business process and organizational planning
- Budget and contract management support
- Ensure alignment with ICE goals
- 5-8 Years professional experience
- Ability to balance and prioritize multiple projects to meet goals, deliverables, and deadlines
- Ability to work collaboratively and cohesively in a team environment
- Experience in MS Office products
- Strong organizational skills and customer service focus
- Meeting facilitation
- Exposure to the utility, energy, and/or energy efficiency sectors a plus
- Experience with issue tracking and project management tools such as JIRA, MS Project, SharePoint
- Strong analytical, problem-solving and decision making capabilities
- Ability to resolve complex issues in creative and effective ways
- Resourceful and self-motivated
- Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude
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Global Delivery Operations PM Intern Resume Examples & Samples
- This includes effective virtual communication, consideration of time-zones and awareness of cultural diversity
- Basic business skills
- Good follow-up skills and attention to detail
- Experience working with different levels of leadership is a PLUS
- Experience managing projects to help support “business as usual” activities
- Experience with MS Office tools suite…experience with SharePoint is a BIG PLUS
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Ops Professional Mkts-sharepoint Administrator AML Service Delivery Operations Resume Examples & Samples
- Advanced SharePoint skills (SharePoint Designer, InfoPath Designer, Lists, Web Parts)
- Experience in HTML, CSS and JavaScript
- College degree and/or equivalent work experience
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VP, Portfolio Delivery Operations Resume Examples & Samples
- Provide technical and operational leadership for the Pharm R&D portfolio inclusive of
- University/Bachelors (or equivalent degree) within a scientific discipline; Graduate level degree preferred
- 15 or more years’ of progressive leadership experience within a scientific discipline, with 10 or more years within strategic planning in Clinical Trials Management and Operations
- Global Phase I-IV experience across multiple therapeutic areas is ideal
- Resourcing expertise: in-sourcing, as well as outsourcing models and CRO partnerships
- Knowledgeable of all aspects of the drug development process as well as the commercial environment in Global Markets and Medical Affairs
- Leadership experience in within large, global organizations and leading the evolution of organizational capabilities
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Staples Delivery Operations Supervisor Resume Examples & Samples
- Develop and execute daily and weekly action plans to meet department SDO performance expectations
- 3 – 5 years transportation experience
- Strong team based leadership, motivational, and development skills essential
- Eagerness and ability to learn and absorb new information quickly
- Demonstrated analytical thinking and problem solving ability
- Possess a sense of urgency required to work in a deadline driven environment
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VP Service Delivery & Operations Resume Examples & Samples
- Responsible for multiple Customer Care contact centers averaging approximately 400 FTE each, supporting multiple support functions (General Care, Tech Support, Social Care, Back Office) for a key US Wireless provider
- Responsible for day-to-day operations
- Responsible for the client-relationship and reference-ability
- P&L responsibilities for a multi-million dollar account portfolio. Must meet or exceed established revenue and profitability goals
- Partners with Sales Executive on identification of new business leads and revenue generation
- Works with Account Leader and client regarding sales/marketing efforts for new business development and creation of overall client strategic plan
- Participates in proposal preparation activities
- Ensures the client focus, goals and objectives are achieved
- Manages existing contracts including change orders & related projects
- Assists with new contract negotiations
- Manages client issue escalation
- Manages performance reporting against contractual obligations
- Works with assigned client aligned leadership to improve/standardize processes and to help resolve issues that impact more than one tower
- Creates and monitors accurate revenue, compensation and expense budgets and forecasts for the portfolio
- Responsible for Client satisfaction
- Bachelor's Degree required, Master's Degree preferred in Business or related service delivery area
- 8 years or more of progressively more responsible leadership experience, with experience managing high-level operations in a service delivery organization
- Strong client relationship management experience preferred
- Excellent written and verbal communication skills· Proficient in metrics utilization and analysis· Demonstrated ability to innovate solutions to problems
- Able to motivate others toward a strategic end
- Computer and analytical skills
- Demonstrated experience in planning operations and management of budgets
- Experience working in a matrix organization
- Ability to demonstrate deep domain knowledge and instill confidence in the client
- Must live/work near Boise, ID, Webster, NY, Anderson, IN, Raleigh, NC or Tallahasse, FL in proximity to Conduent service delivery centers
- Ability to travel both domestically and internationally on a regular basis
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VP Delivery & Operations Resume Examples & Samples
- Analyze customer demand and make recommendation for new service development
- Secure project deliveries on time and within budget
- Efficiently manage operation to secure runtime of services and solutions, including cost efficiency and quality improvements
- Proactively propose changes in way of working to drive simplicity and speed of execution
- Keep up to date with competition and market trends
- Support business areas in how to sell connected services and solutions by proposing channel and business model
- Collaborate with functions within Connected Solutions as well as relevant commercial and engineering teams within the Volvo Group to enable successful execution
- Develop the team and lead the day to day business
- Be a member of Connected Solutions Management team. As a member of the management team you will be involved in business development activities and other projects
- Experience and proven track record in driving service development based on software technology in a global environment
- Interest in and solid understanding of our industry and our customers’ business
- Experience and proven track record of managing a global service operation
- Experience in service and solution sales
- Excellent presentation and communication skills
- Leadership experience and proven track record of leading business, leaders and teams
- Successful in building excellent working relationships and operating effectively as a member of a leadership team
- Excellent professional skills and ability to work in a fast paced, multicultural and diverse environment
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Delivery & Operations Specialist Resume Examples & Samples
- Proficient in Microsoft Office, Salesforce.com – LMS experience a plus
- Good initiative
- Agile Thinker – willing to work outside the box adapting to new input with creative solutions
- Excellent troubleshooting abilities - willingness to take the initiative to solve problems
- Experience in support role
- Customer Oriented
- Knowledge of process management
- Experience of IT Training industry
- Experience of working internationally
- Knowledge of VMware products and certifications but not essential at all
- Experience in a software company
- Additional languages
- Drive, Passion, Curiosity
- Customer and solution oriented
- Focused and Committed
- Self-Motivated
- Happy with working on a variety of tasks daily with in a fast moving role
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Print Associate, Service Delivery Operations Resume Examples & Samples
- Supporting the operational team to achieve SLA
- Work as a member of a team to ensure effective and efficient distribution of workload
- Work to tight deadlines and prioritise work accordingly
- Be able to maximise team productivity through cost effective practices and sound support of team timekeeping, keeping waste to an acceptable level and use of people resources in the most effective way
- To assist the manager in the development/training of staff/colleagues
- Carry out quality checks to ensure quality standards are maintained
- Operate and maintain software, equipment and processes ensuring that quality standards are achieved and customer requirements are met
- Act as an expert when advising customer on complex/technical jobs and discussing their production requirements/turnaround times etc
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Delivery Operations Assistant Manager Resume Examples & Samples
- Recruit and hire qualified staff in cooperation with Human Resources. Ensure orientation for new staff
- Coach, train and support staff. Provide feedback and recognition regularly. Support company policies and discipline staff as needed (verbal and written counselings)
- Document and conduct performance reviews thoroughly and timely—hold staff accountable for fulfilling their key responsibilities and goals satisfactorily
- Set performance objectives and develop staff’s skills. Develop improvement plans for poor performers and terminate or transfer if unable to perform
- Complete staff paperwork accurately and timely—job orders, class changes, termination reports, work schedules etc. Complete timekeeper functions and administer benefit pay accurately and timely
- Schedule staff to meet customer and business needs
- Control turnover. Cross train staff to ensure departmental coverage for major functions
- Conduct monthly staff meetings, share appropriate information, develop agendas and minutes
- Oversee the mission and critical measures of department. Be a role model of the company vision and values
- Respond to all communications (voicemail, e-mail, mail) at least once daily
- Actively work on process improvements within the department by applying the concepts of The Quality Improvement Process
- Attend and actively participate in all scheduled training events and ensure that staff do as well. Apply the training concepts to the job after the training event. Apply the Attendance and Punctuality policy to scheduled training events just as it is applied to regular work schedules
- Make decisions on how to handle and negotiate situations, including when drivers are in the customer’s home
- Coordinate with the driver to ensure customer satisfaction
- Locate and communicate assembly instructions to delivery contractors that are in a customer’s home
- Give feedback to the delivery provider on the performance of the drivers
- Ensure Delivery Operations team maintains same level of teamwork with delivery providers and review and enhance the Heroic Recovery Process
- Act as a liaison between the Customer Care Center Management, DC Management, and delivery providers
- Develop and administer appropriate criteria for the entire delivery survey process. Establish requirements for the administrative functions needed to perform the processes
- Establish clear requirements and measurements for daily processes
- Ensure that staff perform delivery survey functions (i.e. contacting percentage of customers who received deliveries, inputting customer comments, documenting and reporting concerns to management, etc.) in an accurate and timely manner
- Resolve any delivery survey problems that get escalated to the manager level
- Work with distribution center management and delivery provider management to share results and ensure open communication
- Seek out opportunities to improve and streamline the survey process
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Global Delivery Operations Senior Associate Resume Examples & Samples
- Understanding of the Firm's organizational structure in order to analyze accurately results, identify possible issues, make recommendations, and support conclusions, especially through the utilization of Global Delivery Management and other firm-issued technologies, e.g., Envoy, Lotus Notes, GFS, and Microsoft Office
- Applying an in-depth understanding of global delivery management strategic objectives and serving as subject matter specialist on Operational processes in support of strategy when working with service delivery center and internal business stakeholders
- Resolving more complex issues raised by service delivery centers and Engagement teams
- Innovating solutions for improving existing processes and tools relative to Global Delivery Management Operations
- Developing and reviewing Global Delivery Management results dashboards provided to leadership
- Completing in-depth analyses of current trending business topics and monthly results, as well as the subsequent documentation of conclusions to be included in the reporting packages; and
- Developing comprehensive schedules and templates, and participating in and completing ad hoc/special projects
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Collections & Recovery Call Delivery Operations Analyst Resume Examples & Samples
- Strong analytical and problem solving abilities, with quick adaptation to new technologies, methodologies, and systems
- Independent self-starter, with a proactive approach to the role
- Ability to work in a fast-paced, multiple priority environment, extremely organized, with a proven attention to detail while driving accurate and quality results
- Build relationships and think critically about people, process, and technology opportunities for future improvement
- Work remotely to a business support team/group environment; demonstrate a willingness/desire to share experiences or ideas with others; yet also having the ability to work independently and possibly in a site location without any teammates
- 2+ years experience in a Call Delivery position (Outbound or Inbound)
- Must be very flexible and prepared to alter schedule with minimal notice. Available to work any day of the week and any shift (7am-12midnight EST), along with overtime when needed. Provide weekend coverage (Sat/Sun) on a rotation, as well as Holiday coverage and "all hands on deck" at end of month. Hours may or may not be work from home. Requires responsible management of all scheduled time off
- Collaborates across teams, including business management and other stakeholders
- Skilled with MS Office (Excel, Word and PowerPoint) specifically the ability to create and manipulate pivots from raw data and create high quality presentations for senior leaders
- Excellent written and verbal communication skills, including presentation skills
- Technology aptitude and understanding of Avaya Dialer call center technologies; such as Avaya, SSH Tools, UCRS and/or Cross, Nuance/Varolii
- Knowledge of supported products and segments: Consumer, Business and Specialty Credit Card and Mainstream, Account Ownership and Recovery Consumer Vehicle Lending servicing/default servicing with a focus on Collections / Loss Mitigation
- Knowledge of Avaya Dialer and SSH Tools call delivery technologies
- Programming and analytics experience with SAS/SQL
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Director, Delivery & Operations, EIM Resume Examples & Samples
- Develop and own the BI Capabilities Roadmap and Change Management Agenda for EIM under Group IT
- Drive, lead and align new capabilities builds in the area of Data Warehouse, Big Data, Business Intelligence and Analytics, Data Integration, Campaign Solutions and Real-Time Decision Management/Engine across the Singtel Group
- Develops annual budgets, capital plans, system development plans and monitor performance against plans. Develops and maintains multi-year investment roadmaps that link to the Group strategy
- Partnering with BU/SUs to provide deep expertise and advisory on data management, reporting, analytics and digital marketing needs
- Perform the role of domain lead on the data transformation program to ensure program objectives are aligned to business priorities
- Build and maintain strong relationship and influence with business leadership, other IT Domains and IT service providers to deliver business value via data
- Represent Group IT and/or EIM at assigned project and/or program steering committees
- Drive innovation initiatives under Group IT guidance and directives
- Present and pitch at relevant senior leadership levels including CEO, GCIO, CFO, MDs, VPs and/or Executive Steering Committees
- Leading a BI delivery team comprises of project managers, subject matter experts, data architects, solution designers and application developers comprise of permanent staff, contract staff and developers from IT service providers of not less than 80 people
- Managing a BI operation team of not less than 50 IT resources in an outsourced environment in supporting various BI Application including Enterprise Data Warehouse, Big Data, Data Integration Platform, Enterprise Reporting Platform, Data Analytics and Visualization Platform and Campaign Solutions to support a wide array of business functions that include sales, products, finance, operations, marketing and analytics
- Successfully implemented sizeable and complex BI solutions in the areas of data warehouse, big data, real-time contextual marketing, master data management system, analytics and reporting data mart with an average project budget of not less than S$5M
- Experience in developing and executing EIM technology capabilities roadmap incorporating with emerging and mature BI related technologies to support real-time analytics, digital marketing, data management, data offload/optimization, advanced analytics and predictive modelling
- Ability to review and evaluate emerging and latest BI technologies such as Cloud Analytics for potential adoption into the organization
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Delivery Operations Specialist Resume Examples & Samples
- Work with all the Operations, Engineering and Line of Business management teams to help drive continuous improvement and efficiencies across the business
- Develop and maintain excellent client relationships across a complex organization
- Work with Delivery Operations team and project management practitioners to develop project standards and best practices
- Identify opportunities for process automation and reporting efficiencies
- Manage communications to project management community of practitioners and delivery operations
- Organize workshops to identify areas of improvement for projects, present to project management community and implement necessary changes
- Evolve processes and templates throughout the project life cycle
- Execute centralized efficiency and productivity programs where necessary. Requires interfacing with central GTI program leadership and other functional partners
- Ensure transparency of project performance including timelines and budget, risks, issues, dependencies
- Interface continually with all GTI teams, Lines of Business, Vendors, etc
- Establish and maintain robust engagement and partnership with GTI program management and central team partners
- Work with GSCS service owners to ensure transparency and consistency in product or service adoption criteria and associated metrics
- Helps develop tools and processes that support consistent reporting across delivery teams
- Collaborate with tower delivery operations functions to support delivery routines such as service reviews, business reviews, accomplishments, town halls, cross GTI initiative reviews and other routines as relevant
- Engage with the business management functions across the organization to ensure an integrated approach to program and project reporting and coordination with the investment cycle
- Assist in development of communications materials including accomplishments, town hall agendas and support material, executive reporting and portals
- Drive consistent monthly service reviews for aligning & managing business strategy, operating principles, financial targets & major investments across all GSCS towers
- Bachelor's degree required; Masters degree preferred
- Strong global exposure with an ability to coordinate and manage relationships across senior levels
- Acute attention to detail, follow-through and results orientation
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Delivery Operations Specialist Resume Examples & Samples
- Manage all aspects of the vehicle registration process, including VicRoads dealer online system, number plate management, accurate calculation of local fees and charges, document generation, and dealer management systems
- Assist with interstate registration paperwork
- Ensure accurate record keeping and form generation in compliance with Victorian Motor Car Traders Act
- Coordinate with delivery and order operations teams to process pre-delivery and delivery documents completely and accurately
- Manage ordering and inventory take of delivery gifts/items
- Accurately submit, record and reconcile delivery related purchase orders
- Follow up on processing of required documents following customer delivery
- Conduct all business dealings in a professional manner i.e. communication with internal & external stakeholders, compliance audits
- Develop and implement local best practices for vehicle delivery planning and execution together with the Delivery Experience Specialist
- Work closely with service, logistics and fleet teams to facilitate seamless vehicle processing for all relevant usage
- Participate in testing of new and updated forms and processes, supplying regular training to relevant teams
