Lead, Delivery Resume Samples

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CK
C Kshlerin
Cordell
Kshlerin
82580 Abshire Parkways
Dallas
TX
+1 (555) 322 3185
82580 Abshire Parkways
Dallas
TX
Phone
p +1 (555) 322 3185
Experience Experience
San Francisco, CA
Lead, Delivery
San Francisco, CA
Boyle, Walker and Kertzmann
San Francisco, CA
Lead, Delivery
  • Supporting and educating the Product Owner, especially with respect to refining / grooming and managing the product backlog
  • Facilitating getting the work done without coercion, assigning, or dictating the work
  • Providing all support to the team using a servant leadership style and leading by example. This person should personify Scrum and Agile
  • Assisting with internal and external communication, improving transparency, and radiating information
  • Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment
  • Drive continuous improvement in quality of financial reporting, analytics and commentary by providing in the moment feedback and coaching
  • Development team – guiding the team through the analysis, design, development, testing and implementation phases
Phoenix, AZ
Team Lead Delivery
Phoenix, AZ
Rolfson-Flatley
Phoenix, AZ
Team Lead Delivery
  • Prioritize and manage own workload and the workload of project team members in order to deliver quality results and meet timelines
  • Provide coaching and overall team leadership for team members and provide regular input into team members’ assessment of performance
  • Manage source code repository through development
  • Participates in the resolution of problems through leadership/coaching and the development of strategies for operational improvement
  • Makes sure to eliminate the obstacles and the problems which prevent the team from moving forward and from progressing in its work
  • Makes sure that the follow-up delivery documentations under his responsibility are up to date and practice a proactive management
  • Control change to project scope through accepted change management processes and documentation
present
Dallas, TX
Lead Delivery Manager
Dallas, TX
Weber-Boehm
present
Dallas, TX
Lead Delivery Manager
present
  • Manage day to day activities, setting work priorities, personal development plans, providing training and development opportunities of all direct reports
  • Work closely with the Lead Designer on product designs and make contributions ton architectural issues where possible
  • Complete forecasting of future demand changes and manage so as to set expectations on service, minimising these impacts where possible
  • Ensuring that processes are defined and managed ensuring that they are in line with Global Design standards and best practice principles
  • Ownership of the Engineering Environments Management organisation ensuring this is setup to deliver and meet all contractual obligations
  • Drive a culture of delivery in line with customer objectives and ensure that teams are focused on and contributing to Continual Service Improvements
  • Ensures integrity is maintained by utilising best practice approach to development, and implementation of Production change
Education Education
Bachelor’s Degree in Freedom
Bachelor’s Degree in Freedom
Ball State University
Bachelor’s Degree in Freedom
Skills Skills
  • Manage technical implementation activities including development of detailed plans for implementation
  • Strong experience in Agile and Waterfall delivery
  • Experience in managing large, complex projects in an unpredictable environment with competing priorities
  • Strong, existing experience in leading technical teams
  • Detailed understanding of all stages of SDLC and the ITIL framework
  • Excellent communication, organization and time management skills
  • Excellent stakeholder management and influencing/presentations skills
  • The ability to distinguish between what "is Scrum" what is "not Scrum"
  • Strong analytical / problem-solving skills
  • Strong, existing experience in technology enterprise change management
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15 Lead, Delivery resume templates

1

Team Lead Delivery Resume Examples & Samples

  • Bachelor degree and a minimum of 10 years' experience in system development. Less education combined with relevant experience will be considered
  • Proven verbal ability and written communication in both English and French, both with external stakeholders, colleagues, team members and management
  • Continuously enhance knowledge/expertise in own area and keep current with leading-edge technologies trends/developments and develop expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery
  • Capacity to be worked under pressure, must be capable of managing several things at the same time
  • Ability to identify and implement process improvements that will improve quality, efficiency and reduce costs
  • Sound knowledge of Bank and technology standards (e.g., infrastructure, architecture, processes, applications, development methodology) and managing projects
  • Sound understanding of businesses and/or organizational practices/disciplines
  • Foster a cohesive team environment within own team and across IT as a whole
  • Available to make extra hours, in the evening and the end of the week if required
  • Highly organized, self-motivated, and ability to work independently. Be capable of auto-development
  • Knowledge of the insurance field (an asset)
  • Good knowledge of the Claims Center and other Claims business applications (an asset)
2

Lead Delivery UX Resume Examples & Samples

  • Minimum 2 years’ experience leading creative projects, site redesigns, or interactive projects
  • Minimum 2 years’ experience leading the work of others as a project lead
  • Minimum 5 years of progressively responsible and directly related work experience in the interactive creative field
  • Bachelor's degree in a work-related field/discipline from an accredited college or university preferred
  • Proven experience leading the design, architecting, and optimizing of websites and/or consumer-facing applications
  • Solid understanding of user experience best practices, standards, and visual design principles
  • Strong knowledge of SCRUM / Agile project management techniques and procedures
  • Must have deep understanding of user experience and how to create user-friendly experiences
  • Able to work collaboratively within an agile product team made up of product managers, developers, and fellow UX staff to deliver world-class product experiences through iterative releases
  • Excellent customer and team management skills
  • Strong collaboration, organizational and analytical skills, working with cross-functional teams and external users
  • Ability to adapt to evolving trends in design and development
  • Very organized, able to manage multiple projects concurrently
  • Ability to effectively communicate with all levels of the organization
  • Ability to demonstrate analytical and problem solving skills
  • Manage the UX Team deliverables. Oversee the development of creative deliverables by UX project team members and vendors. Responsible for ensuring deliverables adhere to CNB patterns and styles, are approved by executive creative leadership, and created within project plan timeline
  • Facilitate User Experience Iteration/Sprint Planning, Release Planning, Daily Stand-Ups, Product Demos and Sprint Retrospectives
  • Actively participate in negotiating and resolving project UX issues or concerns with the business stakeholders
  • Manage and effectively deliver features committed to for the Release
  • Support team in developing, maintaining and grooming UX Product Backlog
  • Coordinate with the Project Manager, Business Analyst and Development team to understand the overall project needs, scope and timelines
  • Negotiate and collaborate with the project manager regarding project UX issues or concerns. This may be anything from requirements that do not align with UX testing or usability concerns, the request for changes outside of the scope of the project, a change to timelines, approvals for additional project resources, etc
  • Work with the user research team to integrate user research testing into the schedule, assist the research team in creating the test, and help the team understand the results of user research and advocate for changes based on testing results
  • Responsible for the overall creative execution of the project. Under the direction of the UX manager, oversee the UX team members that execute wireframes, prototypes, visual design comps, and front end code which can be presented to creative executives, executives, and business stakeholders
  • Demonstrate strategic thinking and problem solving by using appropriate information to diagnose project problems and identify possible solutions; document pros and cons of proposed solutions
  • Work with cross-functional partners to plan and develop a range of user experience solutions
  • Manage UX budgets and timelines to assure that documents and assets are completed in time and within budget
  • Participate in reviewing QA and leading UX QA
  • Represents the basic qualifications for the position. To be considered for this position you must at least meet the basic qualifications
  • LI-MJ1
3

Lead, Delivery Resume Examples & Samples

  • Responsibility for the end to end delivery of NABs mobile releases
  • Working directly with our Digital LT and key stakeholders to prioritise work, regularly communicating outcomes, financials, risks and issues
  • Performs ongoing project management disciplines for the execution team including, but not limited to, providing status reports, project planning/tracking, identifying dependencies and stakeholders, issue/risk management and communication planning
  • Manages technical implementation activities including development of detailed plans for implementation
  • Experience in managing large, complex projects in an unpredictable environment with competing priorities
  • Strong, existing experience in leading technical teams
  • Development and delivery of customer facing digital assets
  • Excellent communication, organization and time management skills
  • Excellent stakeholder management and influencing/presentations skills
  • Risk assessment, planning and mitigation
  • Strong, existing experience in technology enterprise change management
  • Experience with mobile software distribution platforms
  • Working/Coaching with an Agile software development team
4

Team Lead Delivery Resume Examples & Samples

  • Responsible for coordinating and managing the overall deployment of solutions, including sequencing of deployments to ensure on-time delivery based on Business priorities
  • Accountable for the development and delivery of Maintenance Releases.( 5/year)
  • Works with the Solution Designer(s), and Technology Business Analyst(s) to plan initiative deployments and to define the deployment requirements
  • Assures a realistic and rigorous planning of the deliveries by taking into account risks and constraints
  • Conducts pre implementation reviews, ensuring all technical solutions have met deployment requirements
  • Resolves deployment conflicts within the portfolio team, across Technology teams and within other Enterprise Technology groups
  • Proactively identify deployment issues and risks and put measures in place to resolve, escalating only when necessary
  • Makes sure to eliminate the obstacles and the problems which prevent the team from moving forward and from progressing in its work
  • Makes sure that the follow-up delivery documentations under his responsibility are up to date
  • Responsible for deployment to environments (Dev & Sys) and coordination with the Deployment team (BAT/PAT/Prod)
  • Leads a team (e.g., <10) of IT professionals (Solution Designer, Analyst,
5

Lead, Delivery Resume Examples & Samples

  • Ensuring the process is documented and understood in detail, including upstream and downstream impacts and implications, and staff (including Accenture Bangalore) have enough information on how to execute the process
  • Putting in place robust operational management practices to allow the efficient execution of processes, forecasting of resource requirements, continuous improvement of process performance / efficiency and everyday management of operational risk
  • Managing resources to ensure the process(es) under their control are executed reliably within expected performance bands, including ensuring new or inexperienced staff are trained in how to execute the process within required quality standards
  • Provide fact based performance feedback to the Delivery Manager / Lead(s) of people under their day-to-day direction regarding the proficiency of assigned staff (for development purposes) and their performance on the job (outcomes and behaviours)
  • Prepare any management reporting as required by Delivery Manager, Services or Head of Statutory and Regulatory Reporting
  • Financial, Business or Commercial Degree – (Post Graduate preferred)
  • Vast experience with a verifiable track report of high achievement in a Financial Reporting environment
  • CPA or ACA
  • Advanced Analysis and Problem Solving skills
6

Lead, Delivery Resume Examples & Samples

  • Manage solution implementation; oversee scope, resource, schedule and financials to ensure delivery of change within agreed time and budget constraints
  • Develop and maintain project resource and work plans. Monitor project plans to reflect project progress, change and issues resolution
  • Manage the risk profile for the project, covering project level risk and issues including escalation as required. Manage overall risk and issues assessment, planning and impact assessment for the project. Analyse issues and change through monitoring the issues register to assess and manage impact on the project plans
  • Manage the procurement of internal/external specialist services, specification of requirements, supplier delivery, cost and quality
  • Ensure that project planning, execution and control are properly integrated
7

Lead, Delivery & Capability Resume Examples & Samples

  • Manage a number of competing priorities to an outcome
  • Create work packages for the delivery teams to run with
  • Act as an engagement point into the team for other projects
  • Running initiatives and ensuring they are completed in a timely manner
  • Meet with user groups to gather and analyse end user requirements
  • Contribute to the creation of business cases for new projects
  • Analysis of system behaviour and provide input and recommendations for improvement
  • On the job coaching/mentoring where required to develop team capability
  • A change agent that can uplift team processes, drive efficiency with Agile being a focus
  • Having a high degree of accountability for project delivery
  • Ability to apply critical thinking
  • Ability to present and articulate concepts
  • Proven experience in delivery and production support
  • Experience in the Wealth Advice industryis preferred
  • Experience with XPLAN\Commpay, CRM and Commission systems would be desirable
  • Ability to engage with stakeholders and influence the outcome
  • Ability to create dashboards for senior management
  • Self-directed individual who can navigate an enterprise to reach desired outcomes
8

Lead, Delivery Resume Examples & Samples

  • Strongly serving and supporting the Product Owner and Development Team in their quest to do everything possible to bring a better customer experience
  • Providing all support to the team using a servant leadership style and leading by example. This person should personify Scrum and Agile
  • Guiding and coaching the scrum team on implementation of Agile/Scrum practices and demonstration of NAB values
  • Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization
  • Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment
  • Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving
  • Facilitating getting the work done without coercion, assigning, or dictating the work
  • Facilitating discussion, decision making, and conflict resolution
  • Assisting with internal and external communication, improving transparency, and radiating information
  • Supporting and educating the Product Owner, especially with respect to refining / grooming and managing the product backlog
  • First level Scrum Master certification (PSM I, CSM )
  • Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
  • Knowledge of numerous well documented patterns and techniques for filling in the intentional gaps left in the Scrum approach(example: numerous Burndown techniques, numerous Retrospective formats, handling bugs, etc)
  • The ability to distinguish between what "is Scrum" what is "not Scrum"
  • Experience in a Digital Technology Development and/or Support environment, with proven experience as scrum master
  • Experience working in large complex delivery environment
  • Banking or financial experience with digital products and customers whilst utilising other customer-focussed methodologies is welcomed. Please detail in your response
9

Lead Delivery Technician Resume Examples & Samples

  • Delivery of medical equipment and pharmacy medications
  • Lead and train other Delivery Technicians
  • Frequently complete work activities that do not have established procedures
  • Coordinate others’ activities
  • Act as a resource for others
  • 1+ years of experience delivering medical equipment
  • Ability to lift at least 75 pounds
  • Ability to do 20 deliveries in an 8 hour shift
  • Ability to instruct patients and co-workers on the use of DME equipment
  • Ability to fill in as Dispatcher when needed
  • Ability to prioritize and triage STAT deliveries
  • Customer service skills
  • Ability to lead other team members
10

Lead, Delivery Resume Examples & Samples

  • Technology experience
  • Leading development and / or support teams
  • Significant experience in managing technologies, associated risks and working in partnership with consultants
  • Experience in resource allocation, shaping priorities, and managing different skills within a team
  • Detailed understanding of all stages of SDLC and the ITIL framework
  • Strong experience in Agile and Waterfall delivery
  • Tertiary education in Technology or related discipline
11

Furniture Lead Delivery Resume Examples & Samples

  • Provide supervision, work direction and training to internal and third party contract systems furniture installers to ensure proper installation in a timely fashion
  • Must be able to calculate estimated man-hour requirements to complete installations per customer’s timeframe, and successfully deliver job completion within those man-hours; maintain jobsite time sheets for installation crews
  • Must be qualified in reading construction and CAD installation blueprints, and capable of field measuring a worksite in preparation for installation
  • Load system furniture orders onto truck and delivers and stages product at the customer’s site for installation
  • Complete furniture assembly/installation as per installation specifications and blueprints to meet customer’s satisfaction; inspect furniture for proper operability according to manufacturer’s guidelines
  • Perform a chalk layout for furniture placement and identify any aisle spacing problems; must be knowledgeable in local building spacing codes
  • During chalk layout must be able to locate electrical and communications cores if required; must understand contract furniture systems electrical requirements for building hook-ups and be able to identify electrical distribution requirements on installation blueprints
  • Install all types of free-standing furniture, panel and modular systems including placement, leveling, wipe-down, and touch-up of metal and wood furniture at customer’s location
  • Conducts post-installation walk-through’s with the appropriate Staples CEBI personnel to identify any punch list requirements
  • Follows all safety procedures in the performance of job duties by observing and enforcing local, state and federal OSHA and DOT safety rules and regulations
  • Encourage safe work behaviors, and promptly corrects conditions and unsafe behaviors which may lead to accidents
  • Daily interaction with customers, division furniture staff, and furniture operations management
  • May be required to load transactional furniture orders onto truck and deliver product to customer, complete furniture assembly/installation as per installation specifications to meet customer satisfaction; inspect furniture for proper operability according to manufacturer’s guidelines
  • May be required maintain an efficient two-day turn-around on all furniture repair service calls, and completes all required furniture service/repair paperwork (warranty or non-warranty)
  • May be required to unload incoming furniture trucks using material handling equipment, i.e., forklift, pallet jack
12

Tech Lead, Delivery Automation Resume Examples & Samples

  • Own the automation of delivery functions, including
  • Application Deployments
  • Cloud + Container Engineering
  • Set and enforce architectural guidelines, mentor automation engineers across multiple time zones
  • Own the set-up and automation of applications on public PaaS platforms and containers
  • Own infrastructure as code, spanning private / public / hybrid cloud and bare-metal
  • Work collaboratively with a 24x7 Delivery Operations teams to transition automation and support
  • Support defects and enhancement requests in the automation in a timely fashion
  • Proactively drive and engage in PoCs of new automation tooling to support changing requirements
  • BA/BS Degree + 7 years experience or MA/MS Degree + 6 years experience
  • 6+ years in Delivery Automation / DevOps functions, including strong hands on experience in
  • Scripting (Ruby or Python preferred, Groovy acceptable)
  • Hybrid Cloud Engineering (on Google Cloud, vCloud, Heroku or equivalent)
  • Infrastructure-as-code (Chef, Ansible or equivalent)
  • Containerization (Docker or equivalent)
  • Enterprise CMS (Zookeeper, Consul or equivalent)
  • Demonstrable understanding of PaaS frameworks (Cloud Foundry, OpenShift or equivalent)
  • Demonstrable understanding of web application servers (jBOSS / WebSphere)
  • Demonstrable understanding of DevOps and Continuous Delivery
  • Quick learner, open to on and off site training
  • Java development experience a plus
13

Project Lead-delivery Resume Examples & Samples

  • Manage all activities of the development team across the developers, business analysts and testers
  • Perform detailed timebox management, ensure estimating sessions are used productively: off-lining spikes, keeping conversation focused
  • Leading of project team to ensure successful delivery of agreed scope on schedule per timebox plans
  • Distribution of work to across project team (which will be dispersed)
  • Assisting team members to ensure that they can succeed
  • Work with the business customer to prioritise functionality to deliver business benefit
  • Promote agile best practice in the development team
  • Perform analysis functions to supplement the team as required
  • Status reporting to senior management and other stakeholders
  • Managing a cross functional stream of work
  • Lead the team and set the ground for continuous improvements
  • 7 to 10 years of relevant experience
  • At least 2 years in project management roles following agile methodologies
  • Self-motivated, self-starter, team-player
  • Excellent client and inter team relationship skills
  • Delivery and results focused and the ability to manage client relationships
  • Background in analysis and / or, preferably, hands-on technical development
  • Excellent PC skills (especially Microsoft Word and Excel) and sound systems knowledge
  • Experience in data warehouse and BI projects involving Oracle tools/technologies, PL/SQL, Informatica, Control M and any BI tool Ability to get the best from team members
  • Experience/knowledge of agile development methods e.g. SCRUM
  • Experience in managing solution quality through established standards & tools
  • Exposure to TDD with working knowledge of key frameworks and tools
  • Knowledge of design patterns
  • Configuration Management tools such as svn, clearcase
  • Good customer awareness, with ability to manage customer expectations, and service-oriented
  • Good interpersonal skills and able to work face-to-face with clients
  • Proficient oral and written skills
  • Excellent planning and organisational skills
  • Promote teamwork and demonstrate best practices on delivery of service, both internally and externally
  • Flexible and positive attitude – with “can-do” approach, a self-starter that “can think on your feet”
  • Disciplined and conscientious approach
  • Ability to thrive in a rapidly changing and expanding environment
14

Lead, Delivery Resume Examples & Samples

  • Maintain up to date register of quality issues and drive mitigating actions to resolve
  • Drive continuous improvement in quality of financial reporting, analytics and commentary by providing in the moment feedback and coaching
  • Oversight and development of financial controls across key risk items as agreed with Service Delivery Managers
  • Proven previous leaderships experience
  • Strong understanding of financial and management accounting standards, policies, practices and processes as they apply to banking transactions
  • Strong understanding of interpreting and analysing financial information such as performance analysis, investment spend analysis, issue investigation and resolution
  • Intermediate knowledge of NAB financial systems and processes including Hyperion Financial Management, SAP General Ledger, ARR cube and Microsoft Excel
  • Strong stakeholder and relationship skills and ability to influence
  • Ability to understand complex system logic and processes, and apply this knowledge to deliver analysis that supports strategic decisions
15

Technical Lead-delivery Platform Resume Examples & Samples

  • Given the need to balance the needs of each product delivery line, strong stakeholder management, collaboration and communication skills are key to delivering success in this role
  • You will demonstrate excellent middleware/service layer and SoA experience gained in high-performance, high-availability, preferably Cloud-based (AWS) environments
  • Excellent Java development skills
  • Extensive experience of Agile web application development & client/server development
  • Demonstrable experience in the development of REST (and other API) service architecture
  • Open source or community experience is a plus
16

Functional Lead, Delivery Management Resume Examples & Samples

  • Drive successful adoption of Project/Program management processes and adherence to professional management standards
  • Assure highest levels of client relationship maintenance
  • Drive adoption of new Project/Program management skills in relation to the market and client demands
  • Ensure that teams are properly managing overall program documentation and project artifacts, including but not limited to meeting minutes, issue log, change orders, & risk logs
  • Scope management
  • Ensure statements of work properly align Salesforce Marketing Cloud's products and services with the client's business and technology needs, and overall goals and objectives
17

Track Lead-delivery to Ship Resume Examples & Samples

  • Primary leader and point of escalation for the E2E functional work stream, including business stakeholder relationships
  • Reports and maintains status of deliverables in the Deliverables Tracker and tasks in the Task List Tool to adhere to defined milestones
  • Accountable for timely completion and quality of team deliverables & documentation
  • Understand interdependencies and ensure integration with other E2E teams as well as inter dependent projects
  • Work with global business process owners on issue resolution and process design recommendations, solution design and business readiness
  • Owns solution build for Cluster objects, including assignment and management of the object and subsequent follow-up
  • Prepares and executes Solution Previews for the E2E track
  • Understand strategic direction and requirements for business process owned by the track, including driving business benefits
  • Work closely with Cluster Leader to
  • Understand overall project timelines and align on cascade deliverables and milestones
  • Define local and functional SMEs and escalate where gaps arise
  • Guide the design solution for the Cluster to comply with Global Template and facilitate decision making process needed to resolve any process related issues
  • Drive program methods, processes and tools adoption for the workstream/track
  • Works closely with Work Stream leads from Data, Reporting, Validation and Change Management to ensure tasks are well understood and assigned to E2E team members
  • Oversees business related site implementation activities with local deployment team such as
  • Bachelor’s degree in a related field
  • 3+ years experience in the pharmaceutical industry
  • 3+ years experience in ERP (SAP preferred)
  • 3+ years experience in a functional leadership position
  • 3+ years experience leading a team (leading direct reports and remote employees desired)
  • 3+ years experience in process improvement
18

Lead Delivery Manager Resume Examples & Samples

  • Manage/ escalate risks and issues through to resolution. Implement solutions to prevent repetition of known issues/ risks and share knowledge of lessons learned
  • Exercises overall responsibility for the successful technology delivery of Programme to plan, budget and agreed quality and governance standards
  • Ensures the integrity of the Technology delivery - focusing on the internal architecture; and outwardly on its coherence with other technology and business initiatives including managing interfaces / alignment with other Programmes, business as usual and specialist technical or service standards
  • Skilled and oversees that the delivery of the platform and service meets requirements and that acceptance and handover to business as usual are managed against agreed acceptance criteria and to a defined plan
  • Accountability for managing the task assignment and workload of SI partner teams. Needs to track their deliverables and monitor progress
  • Work closely with the Lead Designer on product designs and make contributions ton architectural issues where possible
19

Delivery Lead, Delivery Solutions, India Resume Examples & Samples

  • Accountable for providing application support for Delivery Solutions according SLAs
  • Works with closely with Service managers in identifying opportunities for service improvement
  • Guides and supports application support persons in their daily activities
  • Work as an line manager for Delivery SolutionIndia team
  • Establishcapabilities for solutionmaintenance and smallenhancement
  • Minimum 6-8 years' experience
  • Good knowledge for the Delivery area and one or more solutions such as supply chain mgmt, manufacturing execution systems, sourcing
  • Business process expertise within given process area (Delivery, Project Management)
  • Very good collaboration and communication skills in English, ability to work independently, and ability to work in virtual teams in a multicultural environment
  • Educational background: University degree M.Sc. or equivalent
20

Lead Delivery Manager Resume Examples & Samples

  • Ownership of the Engineering Environments Management organisation ensuring this is setup to deliver and meet all contractual obligations
  • Management of the infrastructure and technical services within the service ensuring this is available and fit for purpose for the design, engineering and testing teams
  • Ownership of the Engineering Environments Data Centre and Server rooms ensuring the meet security and accreditation standards
  • Functionally manage the technical team Leaders for Environments Engineering, ESX, SAN, Backup and Data Centre to provide technical and infrastructure services. Ensure that team goals are set and service performance is reviewed via structured meetings. Provide leadership and guidance to facilitate project deliverables
  • Functional Management of the Engineering Environments Service Management Team including, Delivery Management, Governance and Change roles ensuring goals are set and aligned with organisational targets. Task team member progress against goals providing coaching and mentoring where appropriate
  • Drive a culture of delivery in line with customer objectives and ensure that teams are focused on and contributing to Continual Service Improvements
  • Own the people demand in the resource plan and ensure this is regularly reviewed and adjusted in line with service demand
  • Complete forecasting of future demand changes and manage so as to set expectations on service, minimising these impacts where possible
  • Provide impact assessments and estimates of effort for major change and projects ensuring that the resource demand is clear so that the Environments teams are setup to deliver
  • Ensuring that processes are defined and managed ensuring that they are in line with Global Design standards and best practice principles
  • Facilitate results by removing obstacles and blockers to progress or delivery
  • Facilitate and mange regular or ad-hoc meetings required to drive delivery
  • Ensure there is a focus on quality and checks and review processes are in place
  • Drive efficiencies in the service by regular review and robust processes to ensure any savings opportunities are realized
  • Erskine Based
  • In-depth Knowledge of Secure Accounts & Environments
  • Experience of delivering site migrations & transformations
  • Focus on Service Improvement, ability to create detailed plans
  • Eligible for SC Clearance
  • ITIL Practitioner or above and experience of working within ITIL processes
  • Demonstrable professional work experience of service delivery or in a senior service management role
  • Demonstrable professional work experience of working in large complex environment
  • Proven track record of Service Delivery
  • Experience of working in an Enterprise scale systems environment
  • Experienced at working in a high-demand mutli-programme environment
  • Leadership and Facilitation skills with a collaborative approach to working
  • Thorough and logical with attention to detail
  • Desire for accuracy, traceability and quality
  • Excellent understanding of Infrastructure technical architecture
  • An understanding of environment architectures, governance and products
  • Experience of public sector projects
  • Project planning ability
  • Experience in Agile Project Management methodologies
  • Familiarity with structured programme and project management methodologies
21

Lead, Delivery & Capability Crms Resume Examples & Samples

  • Personable
  • Customer focussed
  • Agile
  • Ability to persuade, negotiate and influence outcomes
  • Simplifying processes
  • Preferred wealth and superannuation industry