Delivery Analyst Resume Samples

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A Corkery

Ansel

Corkery

16929 Cleta Mission

Detroit

+1 (555) 200 0686

16929 Cleta Mission

Detroit

Phone

p +1 (555) 200 0686

Experience Experience

Chicago, IL

Delivery Analyst

Chicago, IL

Yost Group

Chicago, IL

Delivery Analyst

Creates defect prevention investigations and manages the investigation life-cycle
Maintains interlock with the delivery Managers, Functional Managers and Line Management
Creates defect prevention investigations and manages the investigation lifecycle
Works with Team members across the location(s) to improve and change the process and improve effectiveness eliminating waste
Works with Green Team members across the location(s) to improve and change the process of Defect Prevention
Maintains interlock with the Service Integration Leader, Country DA Manager and pool accounts’ Deliver Portfolio Managers
Support activities related to Defect Prevention and RCA process within the pool

Boston, MA

Client Delivery Analyst

Boston, MA

Little, Kreiger and Nicolas

Boston, MA

Client Delivery Analyst

Synchronizes efforts between RCM and other conifer business units in support of client revenue cycle performance improvement initiatives
Assist and provide support for local and international teams
Supporting clients and retailers as specified by your line manager
Develop, implement, Analyze and maintain RCM dashboards, scorecards, status reports and other standard reports
Set and manage merchant client expectations regarding schedule and CyberSource service capabilities and limitations
Develop process documentation for identified gaps and/or revise existing procedures
Weekly and monthly data production as specified by your line manager

present

Dallas, TX

Business Delivery Analyst

Dallas, TX

Satterfield and Sons

present

Dallas, TX

Business Delivery Analyst

present

Collaborate to develop conceptual and detailed development plans, and work with internal and external resources to drive the plans to completion
Provide technical vision and subject matter expertise for enterprise platform development
Assist with communicate plans, status and issues to tower management
Own the strategic, tactical, and operational aspects of the product development
Facilitate initiative activities; be responsible for completion of assigned tasks. This includes holding and chairing regular works meetings
Assist with coordination between various teams across tower initiatives / programs
Setting development priorities & ensuring on-time delivery

Education Education

Bachelor’s Degree in Finance

Howard University

Bachelor’s Degree in Finance

Skills Skills

Customer and service orientation, Ability to operate well in an international environment and multicultural environmentVery good problem solving skills
Good knowledge about following tools
Strong academic background
Ability to operate well in an international environment and multicultural environment
Very good problem solving skills
Forecasting resource availability
Good analytical and interpersonal skills
Customer and service orientation, Ability to operate well in an international environment and multicultural environment
SIPOC, Gant charts methodology knowledge
Experience in proficiency in authoring tools (e.g. MS Office) and document management tools

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15 Delivery Analyst resume templates

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Requirements Delivery Analyst Resume Examples & Samples

Bachelor's degree in Finance, Accounting and/or Information Systems
Finance or Credit Risk relevant experience
Exposure to Citi proprietary Finance and Risk Data Warehouse and/or banking systems is an advantage
Define, analyze and document business requirements
Participate in user acceptance testing, ensuring requirements are properly implemented
Strong Project Management skills and exposure to IT SDLC
Ability to multi-task under strict deadlines demonstrating independent leadership skills
Exposure to global processes and teamwork across various locations and cultures
Possess strong team building, planning and work skills driven by process improvement

Requirements Delivery Analyst Resume Examples & Samples

Work with the ICG and Risk partners to identify, prioritize and implement initiatives to optimize and improve the organization's overall risk weighted assets. This will require and understanding of finance and accounting
Support the delivery of identified projects/initiatives which have been highlighted by the business as key deliverables supporting RWA
Partner with key stakeholders to ensure Business Requirements are properly documented
Review and analyze identified requirements to determine materiality of change, system dependencies, technical requirements, testing requirements, etc
Partner with members of technology to ensure identified Business Requirements are properly translated into technical specifications
Coordinate and in some cases participate in User Acceptance Testing. Ensure that test results are properly reviewed with key stakeholders and final approval is received prior to implementation

Senior Solution Delivery Analyst Resume Examples & Samples

Successful track record of managing and coordinating projects delivery of Supply Chain services which include Procure to Pay cycle, Warehouse Management, Forecasting, Demand Planning and Supply Planning
Excellent management skills in design, testing and implementations of SAP Supply Chain solutions including standard SAP configuration and any customizations
Experience in leading technical and business solutions enabled by SAP Supply Chain functionality including Demand Planning, MRP, and Procurement
Strong skills in performing basic debugging of SAP programs in order to solve application or configuration issues
Adaptable participation in the global implementation of functionality supported by SAP
Liaison experience with Business Technology team for delivery of solutions related to Supply Chain systems such as SAP ECC, BW, APO, WMS, and other supply chain systems
Strategy skills in Master Data Management and setup of master data for SCM functions in SAP ECC
Successfully elicit from appropriate business parties all forms of requirements (e.g. functional, performance, usability, compliance, regulatory, technical)
Excellent analytical skills and ability to translate business functionality and opportunities into clear, precise and easy-to-read Functional Design (FD) specifications and Change Requests (CR)
Strong business acumen to quickly learn new business processes and understand how IT needs to support the business in achieving revenue and profit goals
Identify, document, and leverage Supply Chain Performance best practices across business groups and global implementations
Commitment to collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
Exhibit innovation and process improvements across Supply Chain processes and infrastructure and lead client relationship for all Supply Chain system
Articulate vision, selection criteria, and rationale for preferred solution during projects/process change reviews
Experience establishing a release management processes that optimizes the release of critical fixes (break/fix), small enhancements, and new capabilities in an operational environment
Experience managing mixed development teams of full-time employees and contractors in both onshore and offshore models, and working with cross functional teams
Experience in full life-cycle solution delivery projects (more than 15 people, longer than 6 months)
Clear understanding of software development lifecycle and Application support; Project Management; Working knowledge of networking and systems design
Experience, interest and adaptability to working in a Waterfall or Lean/Agile delivery environment
Experience in Lean process improvement efforts
Passion for being the liaison between the business units, technology teams and support teams
A consultancy approach to your work

Cornerstone Ondemand Delivery Analyst Resume Examples & Samples

Demonstrate a strong commitment to client support, deployment and service delivery for clients (internal & external)
Research business challenges and use problem solving skills to provide optimal solutions
Evaluate your responsibilities and demonstrate awareness of how your role relates to the big picture
Complete project-related tasks on time, with quality, and suggest opportunities for process improvement
Understand the value of proper and effective planning
Monitor progress of tasks against a project plan and communicate status regarding project issues
Contribute to growing the knowledge capital base through activities such as sharing lessons learned with colleagues
Seek opportunities to learn and take on additional tasks and responsibility
Represent the organization in a professional manner
Understand the importance of client satisfaction and use this knowledge to meet client needs in daily interactions
Strong Excel skills required
Visio and/or HP QC Testing skills preferred
Self-motivated, flexible and willing to collaborate with others when necessary to meet deadlines
Respond with a sense of urgency to immediate needs
Take pride in producing high quality work and maintain a strong work ethic
Listen carefully to others and ask questions to gain or clarify understanding
Adapt to different leadership and communication styles with both team members and clients in order to successfully complete goals
Embrace new ideas, approaches and work styles from other team members
Demonstrate enthusiasm and commitment to the goals and objectives of the team
Accept and adapt to change, and understand that change is constant and necessary in order to consistently improve
Adapt to the dynamic nature and pace of the business in order to meet client needs or business objectives
Seek feedback on performance, recognize strengths and areas for development, and complete training and development initiatives as needed
Demonstrate enthusiasm about applying technology as a solution to business problems

Garnishment Shared Services Delivery Analyst Resume Examples & Samples

Ensures the standardization of processes in accordance with Aon Hewitt best practices
Works to support system changes through the change request process both internally and with the client
Deep SME in client specific processes and tools
Possesses advanced analytical and technical skills. Works independently with direction from senior team members
Working knowledge and application of Six Sigma or quality improvement methodology
Responds to client requests timely using effective communication skills
Ability to write client business requirement and Standard Operating Procedure (SOP) documents
Understanding of project methodology
Solid client and function specific knowledge, including best practices and delivery model desired
Understanding of internal and external controls
Advanced understanding of client requirements and provides the ability to advise through consulting
Identifies and closes gaps in processes and procedures within and across functions
Adheres to internal and external audit requirements for specific clients
Advanced knowledge and ability to use requirements gathering tools
Requires the ability to interact with others in multiple locations: internally, externally, and globally. This may require flexible hours
Some travel may be required (up to 25%)
Daily contact with clients or third parties regarding project work or to develop the relationship

Workday Payroll Delivery Analyst Resume Examples & Samples

Works with third-party providers (both Aon Hewitt partners and client partners) to ensure seamless process delivery
Identifies and researches issues/system defects (with/without guidance) and formulates resolutions/recommendations by analyzing fact patterns and applying/following SOPs and best practices
Helps identify and implement ideas for improving the domain specific processes and methodologies
Provides resolution in accordance with due dates and documents/maintains SOP documentation and processes. Escalates issues/client non compliance of processes/procedures as appropriate
Responsible for daily execution/processing for aligned domain. Adheres to internal and external audit requirements for specific clients
Oversees data processing, using SOP/guidelines, to ensure updates are accurately captured
Responsible for peer review audits of manual work and providing necessary feedback
Identifies potential service delivery issues and provides input towards process improvement
Develop and deliver training material and documentation for global support in the ongoing environment
Works with team members to communicate with client and/or other domains on issues
Generates ad hoc reports by running and or writing queries and analyze for accuracy
Conducts/supports acceptance testing of ongoing processes as required (at live date and as changes are made)
ACH Returns and NOC
Deduction maintenance
Manage incoming checks and JV
Pay input
Positive pay file
Process Annual Employee Elective Files (United Way, etc.)
Stop payments/reissues
Bonus/Commission Pay Input
Check Print Validation
Check Reversals
Create Manual Check (Online or Manual)
Deposit Federal, State, and Local Taxes
Escheatment/Support Process
Expatriate Processing
Gross Ups/Impute Income
Interface Management
Mass Load & Balancing
Other Imputed Income Processing
Payroll Balancing
Payroll Funding - Gross or Net
Payroll Validation and QA (Defensive Queries)
Periodic Funding for Tax Liability
Reconcile Other Payroll Related Accounts
Year-end Activities
Bachelor's Degree (in a business context preferred) or equivalent work experience preferred
Proficient in Microsoft applications like Excel and Word
Knowledge and understanding of query tools
Basic understanding of internal and external controls
Experience working within a client administrative environment
Basic understanding of HR regulatory and legislative guidelines desired
Experience with software methodology development processes
1-2 years of work experience in a Business, Human Resources or Workforce Administration environment
2 plus years of payroll analysis experience
1 plus years of generating customized payroll reports
Educates colleagues and clients while serving as a process subject matter expert for the area of work
Strong Subject Matter Expert (SME) of HR Outsourcing
Strong understanding and exposure in executing on project methodology
Ability to identify and close gaps in processes and procedures within own domain
Foster relationships internally and externally
Work with global and offshore resources may require flexible hours
Daily contact with clients-whether directly aligned to project work or for developing the client relationship

Visa Analytics Analytic Delivery Analyst N Debit Products Resume Examples & Samples

Perform quantitative analysis as per the analysis plan under guidance of the Analytic Manager or Senior Analyst
Perform exploratory analysis and data mining on large datasets based on business hypothesis under study
Conduct the data validation and manipulation for short to long term projects
Performs adhoc analysis, BI requests and Data Extractions using , Unix and quantitative tools
Prepare data by cleaning , extraction , missing value treatments, capping for regression modeling, cluster analysis , decision trees and other statistical techniques
Optimize data models and create derived fields based on data transformation and aggregation from Visa net data
Validate regression models, clusters and segments
Build reports, and perform automation and deployment of the reports
Documents relevant project details and methodology in project
Strong quantitative skills
Familiarity with big data processing techniques
Strong skills in SAS Enterprise Guide, E-Miner , SQL, Unix
Expertise in data mining, statistical analysis and descriptive analytics
Proficient with Excel ,VBA , MS PowerPoint & Office
Bachelors/Post Graduate in Quantitative field such as Statistics, Mathematics, Operational Research, Computer Science, Economics, or engineering from premier institutes
1-3 years’ experience in data analytics
Must be a team player, be energetic and able to collaborate with team members
Be proactive and exhibit enthusiasm to continually learn

Client Delivery Analyst Resume Examples & Samples

Work collaboratively with merchants to architect on-boarding project plans for mid-market and enterprise merchants to expedite the production deployment of CyberSource services
Report on projects and tasks completion including communicating the schedule and project considerations to senior leadership
Stay current with CyberSource product offerings, service enhancements and updates
Possess strong organizational and time management skills

Operations Business Architecture & Change Delivery Analyst Resume Examples & Samples

Minimum 1 years of work experience in a business analysis / project management function supporting both business process and technology implementations&#8217
Demonstrate excellent process and project management skills
Comfortable facilitating project working groups and possesses strong data gathering skills
Strategic thinker with strong business analysis and planning skills. Capable of identifying and interpreting wider-ranging issues: ‘Big picture’ understanding. Provides creative & innovative solutions. Ability to formulate the implications of a specific solution across processes, e.g. costs, risk, service
Excellent communication and interpersonal skills both written and oral; confident in interaction with senior stakeholders

Payroll Delivery Analyst Eag Resume Examples & Samples

Responsible for accurate and timely delivery of payroll to associates including preparation of the inputs (variable payroll data), submission of data to payroll partners. Manage the review and approval of these calculations ensuring correct gross to net calculations, compliance with Company policy for benefits (including taxation) and filing of social security and taxes according to local country legislations
Propose and confirm payroll calendars with payroll partners. Monitor performance against these calendar deadlines
Strong comprehension of payroll taxes and social security regulations

Client Delivery Analyst, Vts Sdk & Ap Resume Examples & Samples

Support Visa Token Service (VTS) commercial rollouts
Support client integrations and configurations into the Visa Token Services APIs
Support client on boarding and configurations on the Visa Developer Center
Support clients commercializing technology payment solutions that are capable of integrating to Visa with a variety of protocols (e.g. SOAP, Rest, File Transfer)
Support the client on boarding process for VTS token requestors working with regional teams ensuring that sales team are accurately & suitably supported resulting in successfully closed deals
Develop mobile payment demo applications using Visa SDKs, APIs, and tools in support of VTS sales activities
Recommend improvements and enhancements to VTS capabilities to product manager in the product development stream to accelerate adoption with key stakeholders in key marketplaces/segments/regions
Bachelor degree in a technical field such as computer science, computer engineering or related field required. Typically requires 5+ years of experience in application services development for large scale systems
Experience with web services standards and related technologies (HTTP, Spring, Maven, XML, JSON, REST, WS*, AXIS, JERSEY)
Preferred experience or knowledge with Android security including code obfuscation, secure storage, and data encryption
HCE on Android 4.4 KitKat development experience is a big plus
A technically minded candidate with consulting experience in a sales engineering or systems integration role
Ability to communicate technical concepts in a clear and articulate fashion to both technical and non-technical audiences, in a sales-oriented manner
Familiarity with Visa contactless payment products, including the underlying specifications and relationship to EMV and GlobalPlatform standards bodies

Order & Delivery Analyst Resume Examples & Samples

Project recovery
Follow with Managers and Directors of the different projects
SAP (p12 one tcodes)
High Excel level (Macros and Dynamic Tables)
Data Base
Good attitude
Deeper and self- learning skills
Good communication and personal interaction skills
Responsible
Finance or Accounting degree required
At least 2 years of experience in a similar position
High English level. (Mandatory)

Payroll Delivery Analyst Resume Examples & Samples

Gathering manual payroll earnings & deductions inputs (data not stored in SAP HR) and updating the ADP flexi form Excel templates to submit the data to ADP in line with predetermined cut off dates
Incorporating off cycle changes into regular payroll such as bonus payments (annual incentives, spot awards), yearly benefit selections, and mobility and equity calculations, including taxable benefits (Accounts Payable/BTM items). Ensuring all calculations associated with the inputs are based on local regulatory requirements
Perform ad hoc country specific requirements in relation to payroll delivery processes
Trigger communications to benefits vendors and Security (including SS enrollment) as appropriate for termination, leave of absence, benefit eligibility due to changing grade, new hires (out of process)
Peer review the payroll input flexi-form templates prepared by team colleagues to ensure segregation of duties, compliance with ADP processes, and adequate evidence of review in line with Company controls. Approval of the same in the ADP Streamline platform
Review and analyze ADP Streamline pre-commit reports (draft calculations) ensuring accuracy and completion of the monthly country-specific checklist. Recommend final payroll approval in line with segregation of duty requirements
Drive effectiveness and efficiency by continuous review of pre payroll / payroll processes while ensuring that effective controls are maintained. This responsibility will involve developing, documenting, and refining desk procedures and then cross-training team members for at least the first 18 months
Preparation and agreement of payroll calendars with relevant stakeholders; inputting metrics data/internal scorecard criteria to monitor individual, team and ADP performance levels
Function as subject matter expert for all pre-payroll / payroll processes for assigned countries and respond to payroll queries originated in Salesforce (escalated from GBS HR and/or employees) or from other functions (LEC, BU, etc.)
Support CAD and external audits for countries under area of responsibility
Payroll experience in a multinational corporation
Finance/HR background in Accounting
Internal Controls
SAP experience (HR, FI, CO modules),
Advanced MS Office skills

Cib Operations Asset Pricing & Reference Data Functional Delivery Analyst Resume Examples & Samples

Coordinate and project manage specific deliverables as part of the adoption plans of the new strategic platform for the different Business Lines we support, and liaise with the rest of the Asset Pricing & Reference Data organisation (Tech & Ops) to that effect
Initiate and lead analysis tasks in support of the adoption plans for different LOBs
Support the Global Relationship Managers in their interaction with business sponsors and user base
Create project plans and actively manage project-related issues and risks
Support other project related tasks such as prioritisation, preparation of formal communications, UAT coordination, business sign off and user training
Liaise with Release Management and other partners to ensure successful and smooth implementation of any enhancements
Liaise with Operate support teams

Payroll Delivery Analyst Resume Examples & Samples

Coordinate activities with local in-country payroll partners to ensure proper taxation and filing of all payroll relevant data (incl. but not limited to stock options, pensions, benefits in kind, mobile assignees) according to local tax and social security regulations
Provide subject matter expertise for all pre-payroll and payroll processes and respond to all payroll queries escalated from GBS HR and/or employees with regard to Tier 2 salesforce payroll cases. Respond to queries raised by external auditors / vendors with regard to payroll delivery processes
Proactively partner with GBS HR compensation and Benefits team, HR COE to ensure benefits are accurately reflected in payroll calculations. Engage as appropriate to ensure the E2E process is efficient and effective
Provide inputs to KPI’s with regard to tracking payroll delivery, measuring timeliness, accuracy and service delivery with regard to strategic payroll vendor and their local in-country payroll partners. Also track KPI’s to drive internal performance and monitor the efficiency of the end to end process
Preparation of documentation to support audit information requests working closely with Payroll Accounting team & Corporate Audit department
Support external audits for countries under area of payroll responsibility e.g. taxation and social security audits
3-5 years Payroll experience in a multinational with a strong understanding of internal controls (Finance/HR background in Accounting, Internal Controls and Controlling an advantage)

Delivery Analyst Resume Examples & Samples

Tracking inventory on Nickelodeon Networks in excel spreadsheet
Coordinating usage of ad time by internal departments (ancillary business, marketing, programming)
Assisting inventory director with deal maintenance related to stewardship/post-buys
Building Flowcharts for all media plans
Monitoring CPM guidelines for Upfront and Scatter deals in Gabriel system
Interacting with Sales Operations (traffic), IT, Research, Sales Planning, Marketing and Programming/Scheduling departments
Working closely with research and programming to maintain selling schedule
Minimum of 1 year network planning experience and/or media buying and/or ad sales experience
Proven ability to think strategically & ability to multitask and prioritize in a fast-paced pressured environment
Demonstrated ability to effectively interact and communicate with various groups
Demonstrated quantitative and analytical skills
Excellent computer skills, including Excel and Gabriel
Strong interpersonal, relationship building and negotiation skills

Delivery Analyst Resume Examples & Samples

Technical Diploma
At least 3 years experience in incident, event and problem management, and analysis within a large complex IT service environment
At least 3 years experience in development of service performance initiatives to meet current and future service demands
At least 3 years experience in understanding and application of the ITIL processes in relation to incident, event and problem management

Client Delivery Analyst Resume Examples & Samples

Support early sales conversations, create and present product demos, discuss technical requirements, integration best practices, payment flows and placement, and serve as technical point of contact. Work with Clients to gather requirements, define and document the solution, and scope of the project
Manage technical projects or programs, partnering with cross functional teams to develop and track milestones and schedules for the many moving parts that need to come together
Set and manage customer expectations with regard to feature and solution availability; Represent the voice of the customer to internal stakeholders. As a self-contributor ability to complete assigned projects with in the defined target. Manage communication if target is not met
Assist and provide support for local and international teams
ECommerce systems
4 year degree in Computer Science or Business or related field, or equivalent practical experience
3-6 years of relevant work experience, including industry experience in managing eCommerce or payments projects
Knowledge of web-based technology/terminology including HTML, JavaScript, web-based services (REST APIs), JSON, XML, and other relevant API standards like OAuth, SAML
Strong ability to troubleshoot issues and provide solutions
Excellent communication and interpersonal skills. Able to bring teams together and build relationships with internal/external cross functional teams
Proven ability to evangelize a vision and execute
Adept at leading teams of highly talented, independent individuals with a track record of quickly earning credibility based on your knowledge and accomplishments
Comfortable with delivering presentations via WebEx or Conference Bridge
Project Management Certifications (PMP, CSM, etc) a plus

Garnishment Shared Services Delivery Analyst Resume Examples & Samples

Bachelor's Degree (in a business context preferred) or equivalent work experience required
2+ years of professional work experience in Garnishments in a large multi-state payroll operation
Experience with a large enterprise HR management system

Requirement Delivery Analyst Resume Examples & Samples

Exceptional organizational, written and oral communication skills combined with broader strategic thinking acumen
Proficiency in MS Excel, PowerPoint and other MS-Office Tools, SharePoint
Able to consistently stimulate innovative thinking, seek out best practices, manage conflict, and drive change
Highly motivated team player with a collaborative working style, capable of managing a diverse team in a matrix environment
Proactive and goal-oriented strategic thinker, with ability to identify creative solutions
Self-motivated with the ability to make decisions in the absence of detailed instructions

Analytics Delivery Analyst Resume Examples & Samples

Collaborating with the Client Solution Design and Analytics Business Partner leads to fully understand business requirements and desired business outcomes
Defining detailed analytic scope and methodology, and creating analytic plan
Performing QA on data and deliverables by analysts and own deliverables
Building on team’s analytical skills and business knowledge
Managing team workload, providing prioritization guidance for the project flow conducted by the team to improve process efficiency

Payroll Delivery Analyst With French Resume Examples & Samples

Fluent French is a must
Desire to redesign process and systems t
O create efficiency

Peoplesoft Data Integration Delivery Analyst Resume Examples & Samples

Ensure the standardization of processes in accordance with Aon Hewitt best practices
3+ years of professional work experience with a large volume multi-state Payroll operation
Ability to work independently with direction from senior team members
Excels at problem identification and resolution using established practices
Proficient with Microsoft Excel, Word and Outlook

Garnishments Delivery Analyst Resume Examples & Samples

Works to identify and implement ideas for improving the domain specific processes and methodologies
Provides feedback on new products, services and projects
1+ years of professional work experience in Garnishments in a large multi-state payroll operation
Experience with a large enterprise payroll system
Ability to properly research changes to systems or processes and problem solve with various stakeholders

Delivery Analyst Resume Examples & Samples

Creates defect prevention investigations and manages the investigation life-cycle
Identification of proactive investigations
Drives the Defect Prevention and RCA process within the pool
Directs RCA and process standardization across accounts by preparing, batching, and assigning incident reports or project defect codes
Preparation of daily & weekly metrics and status of defect prevention process
Ensures weekly scorecards / RCA / KPI / PHI completed correctly and accurately
Under direction of Competency/ SIL/ SL DA, creates broadly applicable solutions that are used by pool managers for process improvements in handling reoccurring problems (across accounts, pools, locations). Ensures solutions are applied to all appropriate configurations)
Maintains interlock with the Service Integration Leader, Country DA Manager and pool accounts’ Deliver Portfolio Managers
Documentation of investigation and implementation plans to resolve issues (e.g. RCA, Service Improvement Plans implementation and monitoring)
Works with Green Team members across the location(s) to improve and change the process of Defect Prevention
Determines if any solutions can be implemented and/or applicable to other accounts/pools/locations/centers – best practice sharing
Under direction of Competency / SL DA, analyzes and interprets business data and provides in-depth analysis in identifying problems and performance exposures with alternative solutions/recommendations which can be taken to management/customers
Engages with the account teams and clients to enhance the effectiveness of solutions and to increase the awareness of proactive quality improvements
Customer and service orientation,
Good knowledge about following tools
Value Stream Mapping,
Problem Solving (Kaizen),
5 Why, Fishbone diagram,
Root cause analysis,
Pareto,
Teamwork skills
High motivation
Analytical minded
Good knowledge about following tools: Value Stream Mapping, Problem Solving (Kaizen), 5 Why, Fishbone diagram, Root cause analysis, Pareto, Process Behavior Analysis (PBA)
ITIL Foundation accredited
PM Fundamentals
Experience in proficiency in authoring tools (e.g. MS Office) and document management tools
SIPOC, Gant charts methodology knowledge
LSS White/Yellow Belt
Effective communication

Senior Delivery Analyst Resume Examples & Samples

Experience of creating Test Plans and test strategies
Good experience on Testcase authoring and Test execution
Thorough understanding of test principles such as unit, smoke, functional (black box/white box), user acceptance and usability testing
Should have good knowledge on the Test management tools like Quality Center , Rational quality management etc
Good experience on using bug tracking tools like bugzilla, RTC etc.
Sound knowledge on SQL and should be able to perform DB testing
Ability to accurately log defects, escalate issues and risks and provide accurate management reporting
Experience on performance testing will be added advantage
Should have Good communication and problem solving skills

Delivery Analyst Resume Examples & Samples

You will be require to Perform Call monitoring, Ticket checks & Call Calibrations - Achieve targets
Monitor team performance, generate reports, trends & dashboards
Enable the operations teams achieve & exceed client metrics
Effective Coaching & feedback to entire span of agents/ service representatives
Take new actions within & across teams, to improve productivity and share best practices
Act as a catalyst to drive adherence to all aspects under the GDF implementation
Proven communication skills
Ability to analyze data & perform a thorough Root Cause Analysis
Ability to collaborate across multiple teams for process improvements and standardization
3-4 YearsIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status

Delivery Analyst Resume Examples & Samples

Creates defect prevention investigations and manages the investigation lifecycle
Support activities related to Defect Prevention and RCA process within the pool
Preparation of daily & weekly metrics and delivery status
Under direction of Service Delivery Managers and Operational Managers creates broadly applicable solutions that are used by the team for process improvements in handling reoccurring problems (across accounts, pools, locations)
Maintains interlock with the delivery Managers, Functional Managers and Line Management
Works with Team members across the location(s) to improve and change the process and improve effectiveness eliminating waste
Analyzes and interprets business data and provides in-depth analysis in identifying problems and performance exposures with alternative solutions/recommendations which can be taken to management/customers
Customer and service orientation, Ability to operate well in an international environment and multicultural environmentVery good problem solving skills
English: fluent or intermediate

Delivery Analyst Resume Examples & Samples

Ensure initial Impact Assessments are delivered within
Their OLA based on complexity and scope
Ensure appropriate cost codes are recorded to facilitate
Recovery of changes against service contracts
Calculate costing and expect justification from support
Team if they overbook the time. Also Draft Proposal for the
Large changes and submit to the client, handle
Queries/clarifications from the client’s finance team
Present Changes in the meetings and their progress to the
Client, if stuck, justify on the same
Explain the technical overview of the changes where
Handle escalations on changes and justify them to the
Client’s change management
Arrange/Participate in service improvement meetings on
Process with all stakeholders

Unix-application Services Delivery Analyst Resume Examples & Samples

Application Monitoring
Problem Resolution
Rapid Response
Support upgrades to the IBM AS/400 (IBM iSeries) by performing weekend tech checkouts (login checkout only)
Create and contribute to technical documentation
3 – 5 years of Production Support or Application Services Delivery experience
1 – 2 Technology Infrastructure Architecture and Engineering
3 – 5 IBM AS/400 (IBM iSeries)
3- 5 UNIX AND Sybase Technology
End User Technology
Infrastructure Solutions Management
Excellent listening, written and verbal communication skills
Attitude - proactive, enthusiastic, positive, and dynamic, delivery and quality focused
The ability to motivate others. Ability to understand both the broad and the detailed picture
Excellent interpersonal skills (assertive but not confrontational)
The ability to work within a large team cross regional teams, sometimes under stress, but always under control
Be prepared to fully commit outside of normal hours on a 7x24x365 basis
Crisis Management Skills
Customer/Client Needs management

Delivery Analyst Resume Examples & Samples

Drive process improvements (across accounts, pools, and locations) through the Defect Prevention Process
Directs RCA and process standardization across accounts
Conducts statistical analysis on areas of gap affecting quality metrics to ascertain the exact root cause and drive remedial action in collaboration with the SL
Works with DA Lead of the account and also with other DAs across the location(s) to improve and change the QA process by seeing if any solutions can be implemented or applicable to other locations/centers
Prepares Process Behavior Analysis charts & track weekly metrics (KPIs) collaborating with SL Pools to identify root cause and take corrective & Preventive action
Performs Ticket Quality review to assess the adherence to quality standards in ticket documentation and process adherence
Good Understanding of Lean Methodologies, Six Sigma & Client First
High level of Analytical & Presentation Skills. Good command on MS Excel & excellent communication skills are required for this role

Campaign Delivery Analyst Resume Examples & Samples

Build and deploy complex multi-channel campaigns
Identify the very best way to contact customers (within an agreed contact strategy) to achieve a specific agreed result; integrating inbound and outbound channels and utilising data and technology
Ensure campaign briefs are accurately and effectively delivered with desired requirements met
Work closely with Campaign Managers to shape campaign requirements and provide advice on data and capability developments
Improving ROI of campaigns, through better targeting, including using available analytical models (e.g. propensity, value segmentation) to best effect
Implementing best practice Campaign Management processes
Seek opportunities to automate campaign build and delivery and provide additional efficiency
Expertly use the suite of software tools to deliver campaign requirements to required brief details, timescales and channels
Advise the most appropriate ways of using the tools and the data selections to achieve the maximum campaign effectiveness
Ensure the QA process is followed ensuring necessary checks are carried out before releasing campaign data
Support the development of testing strategies within every campaign where practical
Identify data quality issues, liaising with the data strategy team to address these and monitoring delivery of improvements
Apply contact rules as defined in conjunction with the Customer Strategy in a rigorous and robust way
Experience in working within a Direct Marketing function either agency or client-side
Experience of campaign management and campaign fulfilment tools such as Unica, Adobe, SAS and Salesforce and be able to confidently build and deploy complex multi-channel campaigns
Deep understanding of campaign capabilities and best practice across all communication channels
Be passionate about customer experience
Be value- and measurement driven and work operationally and strategically
Experience of working with a large consumer database
Good understanding of analysis techniques
Can follow defined processes and work with within defined guideline whilst looking for way to improve and develop the end customer experience
Able to interact positively at all levels within the Company -a team player
Dynamic and able to work in a fast paced and demanding environment
Methodical approach to work, with a strong focus on accuracy and quality
Has a 'can do' approach and works to exceed expectations
Able to work under pressure to tight project deadlines and can adapt to differing demands; prioritises tasks, where appropriate

F Production Delivery Analyst Resume Examples & Samples

Plan and execute multiple F135 military contracts
Support our monthly business rhythm to complete deliverables by month end
Provide support to program proposals
Document standard work and improve our business processes
Support evaluation of risks and opportunities of overall Program
Develop presentations, communications, proposals, and financial analysis related to each F135 contract
Assist with export compliance activities

Senior Solution Delivery Analyst Resume Examples & Samples

Successful track record of managing and coordinating projects delivery of Supply Chain services which include Procure to Pay cycle and Warehouse Management
Experience in leading technical and business solutions enabled by SAP Supply Chain functionality including MRP and Procurement
Liaison experience with Business Technology team for delivery of solutions related to Supply Chain systems such as SAP ECC, WMS, BW, APO, and other supply chain systems

Requirements Delivery Analyst Resume Examples & Samples

Establish partnership with Finance Product Data Owners and DRA product leads
As Derivatives product requirements lead, he/she will provide overall requirements delivery leadership and guidance to Regional Requirements Delivery teams aligned to Derivatives product
Partner with Release Management team for system enhancement prioritization and scheduling
Manage required communications to key stakeholders, operations groups, and GENESIS Data Consumers as part of Change Management process
Facilitate and coordinate necessary validation of functionalities after migration to production environment
Prepare key operational service delivery metrics capturing team’s Status, Capacity and other Key Performance Indicators (KPI)
5+ years relevant work experience in large financial services, consulting, shared services’ operations related industry
With basic understanding of financial and regulatory reporting is preferred
Extensive experience on requirement delivery around finance and risk related systems
Strong and demonstrated project management, leadership and execution skills
Aptitude to translate strategy into execution in a complex and cross-functional organization
A self-starter with ability to independently manage work and drive multiple deliverables concurrently
Knowledge of Citi’s financial and risk systems, financial and regulatory reporting processes and organization is preferred
Demonstrated capability and maturity to work in an individual capacity and must proactively seek out ways to enhance the mission and identify new data analysis needs
Excellent and demonstrated verbal and written communication skills
Proficiency in MS Office Products (Excel, Word, PowerPoint, Project)
High caliber team player with good judgment, flexibility and productivity
Quick learner, customer focused with ability to multi-task and work in a fast paced changing environment
Forward looking with ability to mitigate and overcome any challenging roadblocks. Must have “can do” attitude

Data Delivery Analyst Resume Examples & Samples

Perform analysis on data sets for Wealth data
Provide input to define the Wealth canonical model
Map source data into a canonical format
Support additional project activities from initiation to production release, where applicable
Act as key knowledge resource for Wealth data within the assigned domain
Work with the Data Steward to achieve improvements in data governance and management within Wealth
Work with IT delivery partners and other business resources in Wealth, to achieve change project deliverables
Partner with other Data Delivery Analysts, to ensure consistent approach and output of all deliverables
5+ yrs business systems analysis, data mapping, data profiling, SQL
Experience working in data ware housing projects in the financial services industry
Experience documenting data mapping from source systems of record to target tables
Solid understanding of data profiling and experience running SQL queries to explore, understand and analyze source systems data
Strong communication skills required to interact with consuming projects and buisness stakeholders

Campaign Delivery Analyst Resume Examples & Samples

At least 2 years SAS experience
Banking or financial experience
Strong analytical capability, with the ability to understand new systemsquickly

Delivery Analyst Lead Resume Examples & Samples

Ability to operate well in an international environment and multicultural environment
Very good problem solving skills
Good knowledge about following tools: Value Stream Mapping, Problem Solving (Kaizen), 5 Why, Fishbone diagram, Root cause nalysis, Pareto, Process Behavior Analysis (PBA)
Responsiveness and flexibility

Client Svc Delivery Analyst Resume Examples & Samples

Assists in the writing of detailed functional specifications
Responds to basic unresolved production support issues and participates in analysis and resolution on behalf of the business, escalating more complex issues to senior colleagues
Under general supervision, assists in the design of solutions for clients, ensuring that SLA’s and KPI’s are met
Communicates client requirements to operational teams and subcontractors
Effectively addresses customer concerns and works to further their long-term interests.Follows directions andsupports senior team members in responding to customer needs.Actively listens to customers and performsnecessary duties consistently and reliably to meet customer expectations
Participates in dialogue with assigned customers.Participates in the communication with the internal team.Gainsinsight to external trends (i.e. business trends, regulatory issues, global implications) to contribute to theanticipation of customers’ needs.Collaborates with colleagues and customers to assess customers’ immediateneeds
Has limited impact on own work team; works within standardized procedures and practices to achieve objectives andmeet deadlines as described by supervisor
Exchanges straightforward information, asks questions and checks for understanding

Finance Admin & Delivery Analyst Resume Examples & Samples

Associates degree or equivalent work experience, preferred 4 year degree or equivalent experience in an accounting/finance related field
Demonstrated ability to work autonomously, prioritize, organize and work effectively in a fast paced environment
Able to analyze data and make informed decisions
Solves problems and thinks creatively
Ability to adapt to frequent changes in priorities and scheduled tasks
Demonstrated ability to communicate effectively, both verbally and in writing across multiple levels within an organization and with customers
Drive strong organizational cash flow by obtaining documentation and resolving customer discrepancies related to trade spend and other deductions
Ensure exceptional customer support by actively collaborating with customers and internal business partners
Ensure accuracy of promotional spending by understanding specific “Pay for Performance” guidelines and “Go To Market” customer plans as developed by the Sales organization
Enforce trade settlement policies and/or procedures with customers and internal sales partners
Take ownership and deliver against both personal and team goals
Drive self-improvement and continuous learning through coaching and feedback
Other responsibilities as assigned by Manager
Strong computer skills, including proficiency of Microsoft Excel is a must

Care Delivery Analyst Resume Examples & Samples

Ability to solve problems in new ways, and think dynamically and innovatively in a changing environment
Financial and business acumen; ability to put context around data and identify both problems and their solutions
Desire and willingness to grow in role specific skills, particularly coding and data manipulation
Familiar with financial reports and metrics
Basic understanding of relational databases and their structure

Delivery Analyst Resume Examples & Samples

7+ years of relevant experience
Relevant experience of 5 years in Quality Management
Excellent Communication, people management and leadership skills
Ability to pick up new areas and work on a Consultant Profile as well
Able to guide a team of lesser experienced professionals
3 years of leading and mentoring teams
At least 6 years experience in Delivery Analyst Role
Good to have Six Sigma Certification

Finance & Admin Delivery Analyst Resume Examples & Samples

Accurate and fast data entry skills
Highly organized to ensure billing accuracy and timeliness
Experience using SAP
Prior Data Entry role experience

Senior Delivery Analyst Resume Examples & Samples

Develop and deploy email campaigns using HTML authoring tools
Document and create email campaign deliverables and ensure that final deliverables are on time and meet business requirements
Perform first level quality control testing
Participate in project meetings as needed for program kick-off, asset hand-off and other requirements related discussions
Identify the root cause of any email issues discovered and recommend solutions
Work with email vendor to resolve and troubleshoot issues as necessary
Stay informed on email marketing trends, changes in browser capabilities and multimedia development standards
Recommend measures to improve work process methods to ensure the highest quality work output possible
Assist in creating and updating department process documentation as needed
Act as Subject Matter Expert on email development and delivery best practices
Mentor Email Developers to create and enhance processes as needed to ensure consistent email development and best practices are followed across campaigns
Assist in new project proposals as necessary
Experience with end-to-end developing, testing and deploying email marketing campaigns
ExactTarget (Salesforce) email campaign software experience is a plus
Adobe CS5 (Photoshop, Dreamweaver)
Solid understanding of HTML development
Experience with Responsive Design is a plus
Minimum 1+ years of relational database experience (SQL Server, Access, Oracle)
MS Excel, Word, Power Point and Visio are required

Campaign Delivery Analyst, Auckland Resume Examples & Samples

Proven SAS experience
Banking or financial experience - General banking background/knowledge
Tertiary qualifications in Commerce, Business, Marketing, Statistics, or Mathematics

Business Delivery Analyst Resume Examples & Samples

Support business service delivery through business and technical analysis, quality assurance, and team collaboration
Analyze information trends and determine impacts on service levels, budgets and other key performance metrics
Assist with researching, identifying, and documenting issues
Identify and gather requirements, and translate into delivery plan
Assist with coordination between various teams across tower initiatives / programs
Facilitate initiative activities; be responsible for completion of assigned tasks. This includes holding and chairing regular works meetings
Assist in the creation of project plans that define activities, timelines, and resource requirements needed to achieve objectives
Take point for ensuring all required documentation across key initiatives / programs is retained and stored
Assist with communicate plans, status and issues to tower management
Build relationships across the IT towers within the Aon Technology organization and with the business areas
Manage the reporting process for new reports or changes to existing reports, creating ad-hoc reports, and monitoring / progress reporting for key business status, metrics, and initiatives
Participate in preparation for town hall, training sessions, presentation, and meetings
Bachelor's degree in technical discipline preferred
Minimum of 3 years of analytical experience
Strong SharePoint development and utilization skills
Interpersonal skills to support team building: Builds mutual trust and encourages respect and cooperation among team members
Strong sense of ownership, urgency and drive
Highly developed oral and written communication skills; strong presentation skills
Strong ability to build and manage relationships
Experience with data flow and process flow diagramming preferred
Experience working within a structured environment preferred
Ability to understand processes data and interdependencies
Strong analytical and problem-solving skills, works independently with limited direction
Adapts well to changing priorities in fast-paced environment
Ability to work under tight deadlines managing multiple priorities
Strong written and oral communication skills including presentation skills
Strong listening and interpersonal skills
Familiarity with project management principles
Proficient skill with Microsoft Office tools (i.e. Word, Excel, Project)
Candidate must have the ability to work out of the Lincolnshire Office

Peoplesoft Data Integration Delivery Analyst Resume Examples & Samples

2+ years of professional work experience in Human Resources Outsourcing or related field
Strong Knowledge / experience with a PeopleSoft
Advanced Excel Skills
Strong Analysis Skills

Time & Labor Delivery Analyst Resume Examples & Samples

Manage and execute bi-weekly/semi-monthly payrun processes for Workstream
Provides subject matter expertise and oversight for assigned functional areas of Time and Labor delivery and/or accounting within associated platform
Researches and documents the overall process related to projects and ongoing delivery ensuring all systems (internal and external) have been identified and integration points documented
Identifies and resolves escalations or complex issues with a strong emphasis on associated patterns, trends, and root cause analysis
Creates detailed functional business requirement specifications and ensures proper testing hand offs for integration testing
Leads the weekly workstream status and release plan calls with client
Conducts stakeholder meetings for projects
Manages projects and monthly release calendar for workstream. Ability to prioritize release items and communicate to the client
Monitors the scope throughout the project and ensures the scope is base lined and that any changes requested to the scope are evaluated for project impact and business need for projects
Supports and provides investigation on regulatory and compliance issues and ensure reporting of same to
Case Management: Manage Maestro and Siebel queue for Workstream
Responsible for meeting aligned Service Level Agreements (SLA’s)
Create and execute UAT test plans
Assists Manager/Team Lead with Change Request scoping
Responsible for team audits and training
Participates in global sourcing initiatives
Support internal/external audit reporting and compliance
3-5 years of work experience in Time and Labor, Payroll or related process
Knowledge and experience with translating business requirements into functional process
Demonstrates analytical skills, is a self-starter and can operate with direction from senior team members
Ability to write client business requirement documents
Knowledge and/or experience with a case management systems (i.e. Siebel and Maestro) preferred
Ability to create and execute UAT test scripts/plans
Applications: Kronos, Workforce Software, Workbrain preferred

Workday HCM Delivery Analyst Resume Examples & Samples

Perform HCM Quality Assurance activities
Participates and facilitates client process documents
Develops internal documentation (SOP’s)
Manage severance packets
Monitor HR transaction processes
Monitor HR data integrity
Manage transaction exceptions
Manage mass load transactions
Defensive Queries
Direct Deposit Elections
Employment & Income Verification
External Hire/Rehire On-boarding
1-5 years of work experience in HR administration, Payroll, or related process area
Experience in project/implementation work
Experience with PeopleSoft, SAP or other HCM required, Workday experience a plus
Proven demonstration of problem solving/ analysis skills to solve various stakeholder issues or process changes
Demonstrated ability to operate independently with direction from senior team members
Ability to gain knowledge of client policies and procedures and ability to provide advice and counsel
Ability to identify process improvement areas
Ability to refine processing procedures based on "big picture" and best practice understanding
Understanding of other in scope related service areas desired (e.g. compensation)
Ability to navigate and learn multiple systems
Demonstrated ability to write client business requirement documents

Workday Payroll Delivery Analyst Resume Examples & Samples

May work on more complex assignments that require review
Bachelor’s Degree (in a business context preferred) or equivalent work experience preferred
1+ years of work experience in payroll analysis and research of payroll inquiries
Possesses strong analytical, technical and problem-solving skills and abilities
Solid experience with client communications required

Workday Payroll Tax Delivery Analyst Resume Examples & Samples

Educates colleagues and clients while serving as a subject matter expert Researches and provides input and support about industry and company best practices
Support, lead, or ensure the standardization of processes in accordance with Aon Hewitt best practices
Works to identify and implement ideas for improving the domain specific offer and methodologies
Provide feedback on new products, services and projects
3 to 5 plus years of work experience in a Business, Human Resources or Workforce Administration environment and payroll and payroll tax
Strong Subject Matter Expert (SME) of Payroll
Skilled to work under tight deadlines managing multiple tasks
Skilled with working in an environment with a solid understanding of client requirements and how to provide advice and counsel
Solid experience with client communication skills required
Skilled at working within a Workflow Management Tool and related reports desired

Analytics Project Delivery Analyst Resume Examples & Samples

Searching for meaningful patterns, trends, and relationships by sifting through large amounts of data and explain the findings to people with varying backgrounds
Documenting the logic behind software code developed and procedures performed
Contributing to the development of executive level presentations to facilitate discussion of analysis
Experience with one or more of the following data analytics tools: SQL, SPSS, R, Python, Hadoop, Visual Basic, Tableau, ACL, IDEA, and/or Alteryx
Experience with similar tools such as: Visual Basic, Tableau or MATLAB
Experience with Access and Excel programming languages such as VB and/or SQL to develop ad-hoc tools, queries and reports
Analytical ability to delve into detail while maintaining a broader business perspective on issues
Able to work in a fast paced environment that requires balancing competing priorities

Senior Payroll Delivery Analyst Resume Examples & Samples

Complete end to end knowledge of Payroll for multiple countries
Experience in working in back office
Good verbal & written communication

Operations Delivery Analyst Resume Examples & Samples

Operates as a process owner and subject-matter expert for a business segment of key systems/processes in project teams and day-to-date functions
Directly accountable for vendors’ delivery on key metrics such as timeliness, aging, quality, productivity and customer satisfaction
Drives ongoing process improvement to deliver increasing operational efficiency in all business partner processes
Acts as a central point of contact for multiple vendors and vendor contacts
Collaborates between business units, vendors and field
Creates and maintains successful relationships with vendors and internal customers
Applies sound business judgment to business decisions that minimize risk and drive positive customer satisfaction
1-3 years insurance industry preferably in policy benefits, premium administration, and/or customer service
Prior experience working with vendors, offshore vendor experience preferred
Must exhibit strong business acumen for problem solving and relationship management
Must strong verbal and written communication skills while maintaining a professional demeanor at all times
Must be skilled at influencing others while adapting style to be successful with all levels of the organization
Analytical/Problem-solving skills
Strong Leadership skills
Ability to develop peers and vendor staff while encouraging teamwork
Ability to motivate and counsel vendor staff
Maintains excellent organizational and time-management skills
Ability to adapt positively to change, regardless of desired outcome
Ability to be effective as an individual-contributor and as part of a team
Works well with all layers of the organization
Advanced MS Office Suite skills required
CNO-specific systems experience preferred (LifePro)

Payroll Delivery Analyst Resume Examples & Samples

4 to 6 years experience in processing various country payrolls, Vendor management experience preferred
Experience of handling end to end country payroll processing function
Ability to think strategically and operationally
Good basic accounting/finance/reporting knowledge and experience and ability to understand and interpret payroll related data
Good organization skills and ability to manage and document process
Possess strong business and client relationship building sills
Must have strong consultative and problem solving skills
Must be able to manage short term and long term objectives
Strong knowledge of MS Office and advance level skills in Excel
Must possess excellent interpersonal and communication skills and ability to multitask

Remote Account Delivery Analyst Resume Examples & Samples

Knowledge and Skills Required
Developing consulting,negotiation and influence skills
Solid understanding of core company businesses and the revenue cycle
Good knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint
Ability to identify and implement customer-specific process improvements

Operations & Delivery Analyst Resume Examples & Samples

Experience with UNIX, SQL, C, and DB2 its a plus
Mainframe programming languages (COBOL, EZT, PL1), and Mainframe MVS JCL is a plus
Experience with relational databases and campaign management tool is a plus
Systems and Operations experience a plus
Good problem solving, analytical, and customer service skills
Strong English skills, verbal and written

Delivery Analyst Resume Examples & Samples

Responsible for analyzing first level problems for all systems
Resolving and routing as appropriate
Supporting the Systems Management Processes specific to their Line of Business client requirements
System recovery, patching and proactive maintenance tasks
Command Center Services (includes remote monitoring of servers located worldwide from India
Security operations and network operations),
Server Systems Management,
IT Security Services,
IT Service Desk,
Service Management & Project Management/ Transition Services

Payroll Delivery Analyst Resume Examples & Samples

4 years experience in a high pressure environment in payroll or general accounting
4-year Bachelors degree
Fluent in English (+90%)
Knowledge of Tax and other US legislative requirements
Excellent computer skills, including Microsoft Office, Salesforce, PeopleSoft and other HR systems or technologies
US Payroll experience preferred
Confidentiality is a must

Channel Development Delivery Analyst Resume Examples & Samples

Managing the delivery of and changes required to the assisted service platforms, in line with channel development and digital best strategies
Manage the day to day relationship with 3rd party vendors
Building and maintaining working relationships with (internal) customers of the assisted service channels to ensure development activities are aligned to department and operational needs and goals
Building and maintaining working relationships with Sky technology teams to ensure that the assisted service channels are given due consideration in all future technology projects, especially contact centre related
Support through analysis the tuning and optimisation of the digital service platforms in collaboration with business users to increase business performance
Experience of working in a fast pace multi-channel/digital environment
Analysis and process improvement experience
Experience in a change management environment
Proven understanding of digital channel and contact centre industry technology, metrics and practices
Excellent interpersonal skills, including track record of effective relationship management
Strong analytical, strategic thinking and problem solving skills to analyse and interpret data

Senior Delivery Analyst Resume Examples & Samples

ESSENTIAL FUNCTIONS
Technical skills and knowledge of eCommerce platforms
Breaks down complex tasks into simpler steps that others can more easily follow
Helps others to resolve conflicting priorities
Attend meetings regularly to discuss goals, expectations, and performance
Gives both positive and constructive feedback
Effectively addresses behavior that undermines teamwork
Measures and tracks the quality of services and products
Responds to customer concerns even when those concerns fall outside his/her area of responsibility
ENVIRONMENT

Delivery Analyst Resume Examples & Samples

Thrive in a results-oriented role
Have experience with auditing/monitoring large data processing jobs
Are familiar with Acxiom processing tools (Orbiter, Data Transformation)

Delivery Analyst Resume Examples & Samples

A proactive problem solving hit the ground running self starter
Exceptional listening and analytical skills
Able to manage own time effectively
Proficient in spoken and written English & Korean
Strong knowledge of customer care processes and techniques
Dedication to providing exceptional customer service
Good interpersonal and people skills across all cultures

Delivery Analyst Lead Resume Examples & Samples

High level of Analytical & Presentation Skills
Good command on MS Excel & Proven communication skills are required for this role
Should have a good understanding of Quality Process and should have been exposed to working on Analysis Techniques and Tools
Good Knowledge of MS office and Macros preferred

Client Delivery Analyst Resume Examples & Samples

Works collaboratively with RCM Senior Directors and Client Delivery Directors in setting direction of client revenue cycle project and performance improvement efforts including: defining issues; identifying root causes; interpreting data; understanding data dependencies; goal setting; establishing tracking and reporting metrics; updating project plans; and, providing performance reports and deliverable preparation
Produces or develops deliverables for RCM Senior Director Client meetings
Effective writing, presentation and communication skills
Knowledge of Revenue Cycle Management
Intermediate-advanced analytical skills demonstrated through the successful performance of numerous special analytical projects
Soft skills, including business partnering in a matrix organization
Ability to prioritize work efforts, work independently, and leverage problem solving skills to research and resolve complex issues
Possesses the ability to build trusting relationships with Client Executives at all levels
Intermediate MS Office required (Outlook, Excel, Word, and PowerPoint). Excel Pivot Tables and Access skills a plus

Payroll Delivery Analyst Resume Examples & Samples

4 to 8 years experience in processing Expatriate/ various country payrolls, Global Mobility experience preferred
Experience in handling end to end Payroll for multiple countries preferably in Expatriate payroll
Good basic accounting/finance/reporting knowledge and experience and ability to understand and interpret assignment related data
Self motivated
Flexibility to work in shifts
Ability to handle large volumes
Willingness to take on additional responsibility
Proactive mindset

Global Delivery Analyst, Senior Resume Examples & Samples

Experience: Describe the years and type of experience typically required
2+ years work experience, preferably in operations or project management role
Experience working with global service delivery partners (captive or vendor)
Familiar with Project Management discipline (certification preferred, not required)
Familiar with Six Sigma methodology (certification preferred, not required)
Exposure to centralized PMO
Proficient with MS Applications - MS Word, Excel, PowerPoint, Visio, Project

Software Process & Delivery Analyst Resume Examples & Samples

3+ years of IT experience
Familiarity with licensing mechanisms and contracts, including interpreting licensing product use rights
Familiarity with Software Asset Management lifecycle processes
Strong analytical skills, self-motivated
Understanding of relational databases and reporting
Strong experience with Microsoft products such as Excel, Access and SharePoint
LSS Green belt

Senior Software Process & Delivery Analyst Resume Examples & Samples

Maintains SW Asset Information Management repository
7+ years of IT experience
Understanding of Software Asset Management lifecycle processes
Ability to multi-task and work in a fast-paced environment

Business Intelligence Delivery Analyst Resume Examples & Samples

Conducts in-depth portfolio analysis to understand reporting needs and propose reporting solutions
Creates graphic mock-ups using multiple visualization methods to capture key performance indicator trends
Reviews requirements and translates requirements into technical specifications
Creates complex SQL queries to validate data
Performs quality assurance testing, data validation, and report trouble-shooting, including creating UAT plans and report test cases
Works with multiple teams to decipher reporting issues
6 years of work experience in business solutions analysis
Experience working with both agile and waterfall development methodologies
Experience working with Onshore/Offshore development model
Work experience with enterprise BI tools such as Cognos, Qlikview, Business Objects, Tableau
Knowledge of banking, regulatory and risk metrics
4-6 years of work experience creating Finance or Risk reports, dashboards, and scorecards
4-6 years of work experience in Business Analysis and Project Management
2-4 years of work experience automating reporting processes and creating prototypes
Good understanding of software development life cycle (SDLC)
Experience working with multiple database platforms and BI tools
Proficient in SQL and complex data analysis

Project Delivery Analyst Resume Examples & Samples

Knowledge of Federal Travel regulations and policies
Experience in ConcurGov (i.e. CGE)
Experience with MS Excel and MS Office
Ability to obtain and maintain required federal government security clearance

Senior Delivery Analyst Deployment Cutover Resume Examples & Samples

Mminimum of 5 years experience in delivering 1-2 SAP full global deployments OR Master’s degree with 3 years of experience delivering 1-2 SAP full global deployments
Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen
Minimum 7 years of experience with SAP with background in delivery, deployment and change management
Experience working with remote/global teams and ability to travel as needed to ensure success of the projects
Experience with driving Agile delivery execution leveraging DevOps principles across a global team
Strong ability to guide and influence a highly matrixed and cross-functional team

Carrier Delivery Analyst Resume Examples & Samples

Carrier Allocations and Forecasting
Ownership of Delivery Solutions Monthly Pack
Purchase Orders / Invoices – Analysing and Receipting
Analysis of Weekly Budget Variances
WISMO / MISMR Analysis and Reporting
Competitor Analysis
Attending Carrier Meetings
Project Involvement
Providing the link between Delivery Solutions & Customer Care – attending Customer Care meetings. Issue ownership and management
Knowledge of carrier operations preferred
Capable of providing fast and accurate information
Excellent Excel and Power Point skills
The capacity to learn new systems quickly and thoroughly
Financial Awareness
Self-motivated and driven to continuously improve
Ability to communicate with colleagues at all levels throughout the business

Business & Technology Delivery Analyst Resume Examples & Samples

Has the opportunity to design best-practice technology solutions
Provide technology analysis
Analyze as-is and to-be processes to define system/technology requirements
Capture user requirements
Develop and Implement quality business solutions for the client
Business Process Design. Understanding and defining the business activities, ensuring the processes are optimized to sustain organizational development and growth
Process Modeling and system development lifecycle understanding
Has an entrepreneurial mindset drawn to opportunities, innovation & new value creation
Effective Communicator: listens to & accurately captures others’ ideas, feedback & concerns; articulates ideas in a clear & engaging manner
Relationship-Builder: displays high levels of emotional intelligence: uses own & others’ time intelligently; knows when to engage & when to listen; quickly builds & establishes trust with clients and teams

Business Process Delivery Analyst Resume Examples & Samples

Apply updates to the reference file tables to support Medicaid policy, with a firm commitment to quality
Perform analysis, planning, development, testing and deployment of assigned projects that are owned by analyst or other departments
Review and analyze setup of claims processing engine with an eye towards troubleshooting and improving functionality
Researches identified issues and reports to management with complete problem definition, evaluation, and potential solutions
Operates independently and react rapidly in a complex organizational environment with daily customer interchange
Significant experience using spreadsheet and word processing functionality
Flexibility and ability to handle a variety of assignments in various stages at the same time
Participate in internal or external workgroups
Minimum of 1 year of healthcare experience, Medicaid administrative and /or, coding
Minimum of 2 years' of experience with Microsoft Office Excel, Word, PowerPoint, Outlook
Prior health insurance, Medicaid and or claims processing, including ICD 9, ICD 10, CPT and HCPCS
Excellent oral and written communications Excellent analytical and problem solving skills

Country Controllership Delivery Analyst With English & Polish Resume Examples & Samples

Thorough knowledge of Accounting Principles (incl. US-GAAP)
Analytical and computer skills
Min. 2+ years experience in an accounting environment

Payroll Delivery Analyst Resume Examples & Samples

4+ years experience in processing payroll in small/medium scale industry
MS office
Experience in Payroll
Good Analytical skills

Solutions Delivery Analyst Resume Examples & Samples

Ability to create databases (in MS Access) with forms as a user interface
A good knowledge of VBA (Visual Basic for Applications)
Intermediate level of Excel
Good planning, organising and time management skills
Ability to cope with and support change
Previous experience of user acceptance testing
Ability to work under own initiative
Good communication skills & numerate
Ability to prioritise workloads and handle multiple tasks
Prepared to work out of hours to meet Client specific deadlines
An ability to work under own initiative as well as take direction
Knowledge of working in Financial Services/Corporate Actions

Bus & Technology Delivery Analyst Resume Examples & Samples

Interacts with peers within Accenture before updating supervisor Likely has limited direct exposure with non-management levels at a client and/or within Accenture
Receivesmoderate of level instruction on daily work tasks and detailed instructions on new assignments
Business Analyst has a thorough understanding of the NC E-Procurement System and its associated financial system integrations
This person will be responsible for drafting all written training materials and end user communications
The Business Analyst will work closely with the Buyer Adoption Analysts to understand training and communication needs, as well as potential system changes
In addition, the Business Analyst will assist in drafting test materials and coordinating testing efforts

Finance Business Intelligence Delivery Analyst Resume Examples & Samples

Works closely with Onshore BI and ETL Development, Data Sourcing, Infrastructure, Data Governance and Production Support teams to coordinate and solution end-to-end reporting processes
Experience with Business Information Office and/or Financial Services industry
4-6 years experience creating, testing, analyzing and automating Financial reports
Intermediate knowledge of multi-dimensional data models in OLAP tools such as TM1, Essbase or Cognos
Intermediate knowledge of master data & hierarchical structures, the software development life cycle (SDLC), and
Business Analysis and Project Management principles
Advanced knowledge of SQL and complex data analysis
Knowledgable of Banking, Regulatory and Risk metrics
Experience with SEC reporting and Financial statement audits
Experience working with multiple BI applications and complex databases

Software Delivery Analyst Resume Examples & Samples

Strong soft skills enabling them to gather\understand customer requirements, schedule activities with our engagement points, and stick handle complex problems,
Strong analytical skills, specifically in troubleshooting and data analysis,
And, a technical background with an aptitude for learning new technology quickly
Managing the end to end deployment of changes (in the form of SCCM packages) to the desktop\laptop\VM environment in accordance with software delivery standards and processes, ensuring as little impact to end users as possible
Gathering and understanding customer requirements; interpret their objectives and look for ways to help them accomplish their goals
Build schedules with key stakeholders and coordinate testing, piloting, and delivery
Ensure all project documentation is fully complete and projects are moved through their workflow (includes change tickets, knowledge solutions, checklists, etc)
Ensure support teams are well prepped to promptly manage issues and escalations
Lead or participate in cross-functional teams to drive projects forward
Develop and manage relationships with both business and technical teams
Contribute to and lead the development of standard software delivery practices and procedures
Facilitate and participate in discussions to overcome technical challenges by finding workarounds and solutions
Provide regular status updates and work collaboratively with a global team
Data analysis and creating reports for our customers\partners
Pro-actively identify and resolve team and\or individual technology knowledge gaps
Experience with SCCM or other software delivery platforms
Data analysis using Microsoft Excel

Telecom Services Delivery Analyst Resume Examples & Samples

Implements activities that support limited parts of the IT work function, and may include responsibilities in the area of technical operations, site operations, and/or deployment engineering, such as
Bachelor's Degree in Computer Science, Information Technology, Mathematics OR High School Diploma/GED and at least 3 years of experience in a technical engineering role, such as software development, release management, deployment engineering, site operations, technical operations or similar
Willing to travel up to 10% of the time for business purposes (within state and out of state)
Prior telecommunications experience gained while working at a carrier or working in the telecommunications department at a large enterprise
Experience with ordering (incl. PO submissions), tracking and receiving of telecommunications equipment
Organized, self-starter capable of working independently
Able to verify and audit service charges on vendor invoices
Experience with E911 services
Experience with MS Office (in particular, Word, Excel and PowerPoint)
Familiarity with TEM (Telecommunications Expense Management) systems a plus

Technical Delivery Analyst Resume Examples & Samples

Provides input into developing and modifying systems to meet client needs. Develops business specifications to support these modifications
Coordinates and facilitates meetings with clients to gather and document requirements and explore potential solutions
Participates in technical reviews and inspections to verify 'intent of change' is carried through the entire project
Provides time estimates for project related tasks
Bachelor's degree in business administration, information systems, or related field preferred
Seven or more years of business analysis experience
Experience working with computer programming concepts and basic language
Understanding of State Health Care, Medicaid Programs and the National Affordable Care Act (Obama Care)
Strong interpersonal skills to interact with customers and team members
Good presentation skills to present to management and customers
Good leadership skills to coordinate, oversee and lead team/project members

Account Delivery Analyst Resume Examples & Samples

Prepare monthly account reports for executive (AVP and above) consumption
Shape and deliver both standard and ad hoc / enhanced management reporting
Support the Account Delivery Director for contract renewal, license adjustment and associated PO / Invoice / receiving of existing service / product offerings
Support the Account Delivery Director in the project concept phase and issue resolution
Identify opportunities to create and/or enhance IT processes
Support the growth of the Account Delivery Practice
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Delivery Analyst, Tech Sol Resume Examples & Samples

A Bachelor’s degree plus 1-3+ years of relevant professional experience
Business Analyst or related experience
This is a client-facing role that requires cross-functional coordination and excellent communication skills
Good understanding of process flows and business flows
Understanding of / experience with Business Intelligence Platforms
Sound client / supplier management skills
Pharmaceutical / Healthcare industry experience is strongly preferred
Experience working with IMS data / offerings
Use of data integration and/or analytics platforms
SQL / SQL Server
Oracle BI / OBIEE / MicroStrategy
Daily, weekly, and monthly dataload validation and delivery
Client communication and management of various client supplied input files
Cross-department communication and coordination with the offshore delivery team
Generating monthly / quarterly delivery metrics that are shared internally and externally
Providing initial tier support for data investigations and triaging as needed
Tracking all client inquiries and data investigations through ticket tracking software
Assisting with application and user maintenance
Escalating application and delivery issues to the management team when necessary
Working with the project teams to ensure changes are implemented correctly prior to delivery
Updating and maintaining operational and support documentation
Limited travel (5%) to client sites as needed

Delivery Analyst & Continuous Improvement Expert Resume Examples & Samples

Team player and capability to work with Global team structure
Proficient Knowledge in excel
Familiarity with Statistical Analysis modeling languages and excel automation, such as R, Mathlab, excel macros
1-2 years of experience
Strong Analytical Skills as a must
Excel VBA Skills
Automation
Process Analysis
Process Behavior Analysis (PBA)
Experience on multicultural environment
High communication skills
Data cleansing
Investigation Skills
Generate the Executive Summary for the different NA Sectors
Provide proactive analysis of SLAs, RCAs, Incidents, Changes, Problems and RAG overall account status based on monthly results
Identify trends and improvement oportunities on processes across NA Quality
Coordinate and Set up the monthly Quality Deck compilation for NA Executive and leadership team
Gather data and create reporting on crucial areas of the business
Participate on improvement projects oriented to integral solutions

Senior Delivery Analyst, Capital Markets Resume Examples & Samples

Assist in the implementation of the Capital Markets Operations infrastructure including the testing and use of all systems, procedures and policies relative to loan delivery of MBS securities, cash/whole loan sales and other Capital Markets operations activities
Ongoing responsibility for testing and updating delivery systems
Coordinate the daily delivery of pools on appropriate systems to best execution
Write syntax as needed for pools to conform to best execution and agency guidelines/contracts
Investigate and resolve pool discrepancies with GSEs/investors
Coordinate the delivery of ASAP pools as necessary in accordance with Fannie Mae guidelines and within delivery timeframes
Prepare pools for investor delivery including loan level eligibility review to ensure compliance with Homeward product requirements, GSE requirements, investor contracts and/or mandatory commitments
Communicate with upstream and downstream business partners on suggestions for process improvements as well as updating of loan-level data
Coordinate the pool delivery to GSEs/investors including communication with document Custodian for the movement of collateral as needed
Investigate and resolve pool discrepancies with GSE/investors
Perform loan quality/eligibility checks prior to delivery to ensure highest product quality from a loan delivery perspective
Collaborate with internal groups to ensure timely, accurate and efficient settlement of securities
Bachelor’s degree preferred or three to five years related Capital Markets Delivery experience
Familiarity with GSE delivery guidelines and procedures, including ULDD requirements
Working knowledge of the current mortgage banking practices, particularly an understanding of custodial, warehouse and settlement processes and policies
Strong multi-tasking skills with the ability to manage strict deadlines
Proficiency in Microsoft Excel required
Ability to work collaboratively with others, including peers, management, clients, and outside counterparties
Self starter that has the ability to work under pressure in order to meet deadlines in a constantly changing environment

LCS Post Delivery Analyst Resume Examples & Samples

US Citizenship with the ability to obtain and maintain an Active Secret Level security clearance
Bachelors Degree and 2+ years of experience; individuals with prior service in the Navy, Coast Guard or Merchant Marine may substitute experience for a bachelor’s degree
Must be well organized, and possess strong verbal and written communication skills and perform well in a team environment
Must have past experience in a customer support position and have references that will attest to their performance
The applicant will be detail oriented, while remaining flexible to the fluid demands of the position
Must be physically able to work in a shipyard environment, as well as in the office
The ideal applicant will possess an interest in military affairs, in particular naval ship construction and operation
Familiarity with the operation and or design of Oracle and Microsoft Access database applications will reflect positively upon an applicant

Senior SAP Functional Delivery Analyst Resume Examples & Samples

Material Management (MM)
Work with the Business Process Owners and IT Teams to help support their Gaps. Once Gaps are approved, work with Business Process owners, ABAP development team, and project manager to implement the solution. This includes: design, configuration, testing, documentation, data conversion, develop functional specifications, and go live support
In-depth disciplinary knowledge; leverages business acumen and subject matter expertise
Minimum 2 years of experience leading and/or managing SAP implantations or SAP implementation sub teams in SAP functional modules specified
Additional experience in ABAP debugging and SAP technical troubleshooting a plus

Payroll Delivery Analyst Resume Examples & Samples

Multi country payroll experience (1-5 years experience)
Knowledge of CRM payroll system per country requirements
Degree in accounting or financial background a plus
Six Sigma skills, greenbelt certification a plus
Business Etiquettes and effective communication skills (written, spoken and demonstrates active listening)
SAP Functional Knowledge with regards to Payroll Processing
Basic knowledge of MS-Office Applications (Word, Excel, PowerPoint 2007)

Product & Delivery Analyst Resume Examples & Samples

Bachelor’s degree (preferably in Health Policy, Public Health, Economics, Mathematics and/or Statistics)
Outstanding record of academic achievement
Have experience and appetite in analytics and quantitative/data analysis and ideally in the health care sector
Enjoy technical environments and do not fear to understand and influence technology choices
Have a background in our technology environment and tools (SQL, R)
Proven record of leadership in a work setting and/or through extracurricular activities
Ability to work collaboratively in a team environment
Ability to work effectively with people at all levels in an organization

Delivery Analyst Resume Examples & Samples

Strong Knowledge in shell scripting
Good documentation and activity planning skills
Strong knowledge on Power Hardware
Understanding of ITIL processes and tools (Incident / Problem/ Change)
Excellent troubleshooting and problem diagnose capabilities
Basic knowledge of backup, storage and networking

Care Delivery Analyst Resume Examples & Samples

Bachelor’s Degree, ideally in business or a related field
Coding and data manipulation skills
High level of proficiency with Excel and SQL
Ability to create and maintain relational database tables
Financial and business acumen; ability to put context around data and identify both problems and solutions
Proficiency with VBA and SAS

Senior.payroll Delivery Analyst Resume Examples & Samples

Graduate in any discipline (preference for commerce)
4-5 years of experience in payroll in medium / large scale industry
Experience of handling end to end payroll processing function
Working knowledge of MS Office and advance level skills in Excel
Stakeholder / SME / Team Management skills

Sales Effectiveness Delivery Analyst Resume Examples & Samples

Quality and timeliness of delivery (i.e. no rework, on time, etc)
Efficiency of work delivered
Independent execution of work assigned
Effective workload management
Client Satisfaction Scores
College/University Undergraduate Degree
Demonstrated Analytical/Consulting proficiency
Demonstrated strength in client issue resolution
Critical thinking; have the ability to identify and diagnose errors/issues independently
Enthusiasm for learning the practical application of statistical analysis to address business issues
Must be able to effectively manage time and a variety of responsibilities
Detail oriented with excellent analytical and problem-solving skills
Possess understanding of statistics

Delivery Analyst Resume Examples & Samples

Establish daily delivery plans to balance service station demand and truck requirement to prevent product shortage
Provide truck routing and logistic optimization for term trucks
Prepare daily report of product shortage/ return/ diversion
Analyze product shortage/ return/ diversion and provide solutions
Bachelor’s degree in business-related fields, marketing, engineering
Fluency in English: TOEIC 800+, TOEFL iBT 98+, or IELTS 6.5+
Fluency in Cantonese
Good analytical and interpersonal skills
Willingness to learn new things

Campaign Delivery Analyst Resume Examples & Samples

Effective stakeholder management
Commercial/Marketing exposure
Banking or financial experience desired - General banking background/knowledge

Tech Architecture Delivery Analyst Resume Examples & Samples

1+ years of application design and developer experience in one or more of the following areas
Installation, configuration and development including work within a production environment
Performance tuning
Experience in defining one or more following architecture aspects: Availability, Maintainability, Operability, Scalability and Portability
Experience with modern DevOps tools and workflows such as git, GitHub, Jira, Phabricator, Jenkins, or equivalents
Experience with agile development (SCRUM, Kanban, etc) and/or Test Automation (behavior, unit, integration testing with tools like cucumber, mocha, or wslite)
Experience with any of the following frameworks / technologies: node.js, express, Ruby on Rails, Django, Symfony, Laravel, Play

F Delivery Analyst Resume Examples & Samples

Provide delivery assurance oversight of TPLP including WIP status review, logistical support, and priority guidance
Engage TPLP on lean practices to support material flow and yield improvements and delivery performance
Perform assessments of the TPLP capability to perform and sustain performance
Establish leading indicators of performance and track daily and weekly
Intervene to expedite deliveries and/or resolve quality issues as required
Act as primary liaison between TPLP and Program on delivery requirements
Tracks and manages work in process (WIP), promise dating, expedite orders
Drive part shortage resolution. Monitors tracking and shipping
Monitor delivery and performance
Tracks and manages customs clearances. Performs escalated expediting when required
Participates in teams, committees, events, and training that improve the materials organization and support achieving cell and Site ACE objectives

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Advisory Analytics Project Delivery Analyst Resume Examples & Samples

Ability to work independently under general guidance
REQUIRED: Lease accounting resource (CPA preferred)
Good understanding of US GAAP, property/plant/equipment
Develop accounting and reporting processes to account for process changes, audit and/or internal controls background
Technical accounting expertise

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Project Delivery Analyst Resume Examples & Samples

Typically has 1 or more years of consulting and/or industry experience
Experience working in teams and in a team environment that is process-oriented and deadline-driven
Relevant software or application skills to complete job successfully
Problem solving and troubleshooting skills with the ability to exercise mature judgment

102

Delivery Analyst Resume Examples & Samples

A key member of a project team, main analyst working directing with consultant on day to day running of project
Primary client and internal team contact, supporting all stages of the project lifecycle
Reporting to main Project Manager as a key member of project team
Coordination with internal team and/or client to ensure client requirements are understood and deliverables managed according to agreed scope, quality and time for assigned phase of survey process (e.g. Reporting Set-up, Translation, etc.)

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Payroll Delivery Analyst Resume Examples & Samples

Ability to handle & manage large amount of Confidential data
Handling Tier 2 & Tier 3 queries
Working knowledge on CRM application
To maintain detailed audit trails for all activities, and maintain effective documentation with regard to each case
Good communication skills. Ability to interact with leadership team
Graduate in any discipline (Commerce preferred)
Minimum 3 years of payroll experience in processing payroll
SAP Knowledge , certification plus
Basic Analytical skills

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Delivery Analyst Intern Resume Examples & Samples

Experience with Microsoft Office desktop tools (Word, Excel, Visio, Project, and SharePoint)
Interest in gaining project management skills, and developing process designs
Must be detail-oriented
Currently working on a Computer Science, Management Information Systems, or Business degree

105

Country Controllership Delivery Analyst With Romanian Resume Examples & Samples

Fixed Assets Accounting
Intercompany Accounting
Month End Process & Reporting
US GAAP and local GAAP accounting
Liaise with customers and maintain relationship
Develop knowledge and understanding of performance metrics and strive to meet and exceed them
Communicate and display understanding of principles and policies regarding General Ledger processing
Develop in-depth knowledge of tools and applications in support of General Ledger processing
Cross team support within Country Controllership Services
Positive attitude and flexibility
Fluency in English and Romanian
Bachelor / Master Degree in Accounting or Finance. Note that relevant experience can supplement degree requirements
Knowledge of SAP an advantage

106

Senior Delivery Analyst Resume Examples & Samples

Experience with a new IVR/Call Routing set up would be an asset
Candidates with a combination of business and technology experience are preferred
Solid knowledge of Phone Channel businesses with a focus on IVR and Call Routing applications
Strong MS Excel and PowerPoint skills are required
Project Management/Delivery experience required
Solid experience using Voyageur tools including Maximo, CUIC, Agent Reskilling and BluePrint is preferred
Experience with NACC tools such as VIM(Virtualized Interaction Manager) and Rivermine
Experience in both the Voyageur and NACC environment
Solid understanding of IVR/Call Routing reporting
Solid relationship skills with an ability to make things happen through the use of positive influence
Thrives in a change driven environment
Strong technical aptitude in order to understand/apply/explain complex technical configuration into Business requirements
Strong analytical skills are required
Proven ability to build strong relationships with business partners and multiple lines of business
History of delivering superior results
Strong communication skills (written and verbal)
Ability to stay resilient and maintain professionalism under pressure
Strong organizational skills and able to manage multiple projects, deadlines and priorities
A self-starter and quick learner who can work well independently with very little direction

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Retail Delivery Analyst Resume Examples & Samples

Assists in development of preliminary written project plans under general direction of Program Manager. Supports with planning, documenting, testing and executing, along with the tasks, budgets, and timelines to successfully complete projects on time and within budget
Monitors test and project task development and implementation. Prepares and provides written and verbal updates on project status; financial forecasting, budget planning, administration, and reporting project costs, written project closing analysis, budget/actual comparisons and change management reporting
Participates in establishing policies and operational procedures that are consistent with overall company policies and operating objectives
Coordinates data gathering efforts with internal and external resources, and actively interfaces with bank resources to implement branch transformation tasks
Interacts with senior officers in various business units to gather and understand information and to influence process participation
Supports the design and implementation of the operational and technical aspects of the project plans
Performs due diligence information gathering, detailed analysis around issues and key design parameters, and develops reporting, financial analyses/models and presentations for the Operating Committee and other members of executive management
Develops and delivers training solutions
Interfaces with bank resources to conduct pilots and participate in user acceptance testing
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Project management training or education helpful
Minimum 5-7 years in bank operations, systems, or back office operations
High level of banking experience preferred
Analysis or finance or accounting
Strong level of project management experience
Planning and organizing

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Operations Delivery Analyst Resume Examples & Samples

Operates as a process owner and subject-matter expert for a business segment of key systems/processes in project teams and day-to-date functions
Directly accountable for vendors’ delivery on key metrics such as timeliness, aging, quality, productivity and customer satisfaction
Drives ongoing process improvement to deliver increasing operational efficiency in all business partner processes
Acts as a central point of contact for multiple vendors and vendor contacts
Collaborates between business units, vendors and field
Creates and maintains successful relationships with vendors and internal customers
Applies sound business judgment to business decisions that minimize risk and drive positive customer satisfaction
Bachelors Degree, equivalent experience
1-3 years insurance industry preferably in policy benefits, premium administration, and/or customer service
Prior experience working with vendors, offshore vendor experience preferred
Must exhibit strong business acumen for problem solving and relationship management
Must strong verbal and written communication skills while maintaining a professional demeanor at all times
Must be skilled at influencing others while adapting style to be successful with all levels of the organization
Analytical/Problem-solving skills
Strong Leadership skills
Ability to develop peers and vendor staff while encouraging teamwork
Ability to motivate and counsel vendor staff
Maintains excellent organizational and time-management skills
Ability to multi-task*Ability to adapt positively to change, regardless of desired outcome
Ability to be effective as an individual-contributor and as part of a team
Works well with all layers of the organization
Advanced MS Office Suite skills required
CNO-specific systems experience preferred (LifePro)

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Infrastructure Delivery Analyst Resume Examples & Samples

Infrastructure delivery analyst will be a point of contact for application, development, QA, products and support teams looking for new infrastructure delivery, scale out, enhancements, etc…
Establish and document project requirements and guidelines in accordance with standard infrastructure project delivery processes
Coordinating infrastructure resources across teams and technologies
Track infrastructure project requirements, outstanding issues, documentation and dependency estimates
Creates cross-functional project plans that include scope definition, schedules, stakeholder identification, resourcing, communication plans and risk analysis
Interfacing with multiple stakeholders, gathering and prioritizing requirements, and facilitating project scope definition
Facilitate regular status meetings to manage the project plan execution

110

Virtualization Production / Delivery Analyst Resume Examples & Samples

Seek opportunities to expand usage of the service we offer / identify and address business needs
Suggest and strategize process and service transformation opportunities
Lead the follow up with client teams for gathering forecast of Initiatives and find ways to increase service penetration
Identity new services/innovative solutions to expand business
End to end Project Management of VS projects – Manage multiple projects, develop project plans, coordinate issues between client & 3rd party, and produce key project deliverables
Delivering end to end projects on time, on budget within scope and with quality
Managing the execution resources to deliver the projects and provide technical capability during crunch periods/last minute requests
Work in collaboration with the internal execution team (remote-based), client and vendors to achieve final goal of projects delivery as per business requirements
Ability to create package, shelves, and manipulate stores using Photoshop and 3DS Max and other client propriety applications
Thinks and Acts Decisively –Anticipate and highlight project risks and mitigation plan to the stakeholders in advance
Attend Planning calls/Customer sessions in order to identify Virtual needs from the business
Interacts with business partners in a professional and proficient way
Able to conduct project meetings/calls on their own
Ability to collect information and provide/document requirements for a project
Ability to create a project schedule for all team members to follow
Manages project timelines and holds other team members to deadlines
Can deal with last minute changes and issues
Prepare and deliver presentations to clients, as appropriate
Proficient in Project management skills to manage multiple projects, develop project plans, coordinate issues between client & 3rd party, and produce key project deliverables
Client & vendor coordination and management
Business Advisor experience
Documentation and reporting skills
Excellent Client management skills
Strong Communication Skills with Client-Facing Positions (Exposure to International Project Handling)
Communicate effectively in English (Oral and Written) across a broad spectrum of cultural differences
Respond to requests for information from manager, clients and others stakeholders
Should accurately and professionally document delivery of services in excel sheets
Excellent knowledge in 2D and 3D tools like Photoshop, 3ds Max, JDA Prospace, Illustrator, V-Ray
Excellent knowledge in Unity 3D
Good working knowledge of MS Office Suite, MS Outlook and MS Project
Experience with Design, Marketing, Advertising, Communications, and / or Brand Management is an added advantage
Ability to work with virtual teams
Negotiation skills and multitasking on different projects
Basic to Moderate PC and Application troubleshooting skills
First level network troubleshooting experience
Ability to multitask during event (e.g. camera manipulation while navigating/operating software)
Set up and operate AV system, DVD-R, streaming video
Aptitude to learn new hardware and software (e.g. Eye Tracking System). Problem solving and Collaboration
Problem solving / crisis management skills
Thinks and Acts Decisively – the ability to anticipate issues and to proactively ensure that they do not materialize is required
Experience with Critical Thinking and being pro active with assignments
Requires timely decision making at all times – most problem being resolved via own initiative and solutions or through reapplication of skills/ideas from others
Liaise and work collaboratively with colleagues to ensure service results and developments are understood
Balance day to day workload, priorities and schedule as expected
Positive, Self motivated personality
Problem solving and troubleshooting attitude
Be able to drive/display ownership/proactive behavior

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Product Delivery Analyst Resume Examples & Samples

Participate in growing the ATM & Debit product line by
Minimum 5 years combined experience in a product delivery, launch manager, project manager or Scrum Master role
Knowledge of the payments industry, including but not limited to ATM Hardware and Software, terminal driving and payments processing
Deep knowledge of major ATM original equipment manufacturers (OEM)
Foundational understanding of terminal driving, security, screen development & telecom options
Proven experience leading cross-functional teams preferred
Working knowledge of, and experience in, Agile methodology preferred
Strong communication skills and the ability to communicate effectively at all levels and across functional areas of the Fiserv and client organization including the C-suite
10%-15%

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Business Delivery Analyst Resume Examples & Samples

Setting development priorities & ensuring on-time delivery
Provide best practices for all aspects of the product/service lifecycle and deliver quality solutions that meet desired business outcomes
Partners with Product Owners and business stakeholders to identify, prioritize, incubate, and introduce innovative solutions to the ADP product portfolio
Collaborate to develop conceptual and detailed development plans, and work with internal and external resources to drive the plans to completion
Own the strategic, tactical, and operational aspects of the product development
Able to bring clarity and progress to topics despite being given conflicting requirements
Results-focused and passionate about driving teams to build innovative solutions
Experience with agile development methodologies and promoting a continuous improvement mindset and culture
Process driven spirit and mindset who can remain upbeat and creative in a changing business and customer climate
A deep customer focus with the ability to align product and technology strategy to key customer pain points
Enjoys building things from scratch, prefer experimenting with new ideas vs. following the conventional path and aren't afraid to fail as long as you learn from it
Experience in developing product platform
Experience in Event based systems, integration technologies (MQ/Message Broker, Kafka/Camel, etc.) Kafka, Camel
Experience in J2EE, Design Patterns and SOA/Integration technologies
Familiarity with Puppet, Artifactory, Jenkins, GIT, Maven
Experience with DSL software development languages environments

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Adobe AEM Delivery Analyst to Consultant Resume Examples & Samples

Leading on-shore, near-shore and off-shore account teams
Document, track and provide updates on project status
Coordinating third parties such as creative and digital agencies
Proposal Preparation
2 – 3 year experience implementing Adobe Experience Manager (AEM)/CQ5 or similar web content management systems
Experience with any of the following is a plus: FAST ESP, Endeca, Adobe Analytics (formerly Omniture), Hybris, Demandware
Bachelor’s Degree or above (any discipline)

114

Tech Arch Delivery Analyst Resume Examples & Samples

Analyzes and solvesproblems that are low complexityandmay be routine in naturewhere answers can be readily obtained
Interacts with peers within Accenture before updating supervisors. Likely has limited direct exposure with non-management levels at a client and/or within Accenture
Individual contributor as a part of a team, with a focused scope of work
Minimum of 12 months of professional experience
Minimum of 6 months experience supporting a large Consulting company
Minimum of 6 months experience supporting H&PS Industry/Clients
Minimum of 6 months experience serving as a technical analyst. Responsibilities to have included: production monitoring (tools-splunk), implementation of scripts (SQL and/or Oracle), documentation of incident reports, and performance analysis
Located in Sacramento, CA

115

Retail Systems Delivery Analyst Resume Examples & Samples

Delivery of Point of Sale Systems including full lifecycle testing
Demonstrable understanding of J2EE and WebService components
Technical understanding of the Windows operating platform, preferably Windows Embedded
Substantial Database exposure, with an understanding of key Database concepts
A demonstrable understanding of network infrastructure, DNS and DHCP
Knowledge of operational aspects of IT – RTO, RPO, DR, Business Continuity
Knowledge of Deployment Technology SMS and SCCM

116

Entry Delivery Analyst Resume Examples & Samples

Begin to learn and understand the processes for some of the following depending on specific assignment
Coordinating and managing source file receipt with clients, vendors, and/or internal stakeholders
Verifying input/output counts, monitoring data processing jobs and auditing/verifying the results based on historical trends. Accurately validating source data, data formatting specifications, and output requirements according to specifications and service level agreements ensuring zero defects
Learning and utilizing standard tools, products and platforms for processing files efficiently
Professionally communicating internally and externally with clients and stakeholders as appropriate and under the appropriate supervision
Delivering accurate output information to clients or their vendors through the appropriate data processing platforms
Utilizing transfer mechanisms to move data to appropriate platforms
Ensuring compliance with quality assurance processes, established procedures, project requirements and service level agreements/expectations

117

Delivery Analyst Resume Examples & Samples

Accountability for utilising annual budgets to translate and deliver agreed strategies into our BAU environments across all channels
Effective handover to production team and support plan over E2E journey
Fully accountable for pre-event insights and recommendations through regular capacity reviews and performance projections
Attendance of planning calls reviewing performance and projections
Ensure BAU plans incorporate and shape outputs of change process
Direct support lines with Relationship Managers to ensure key opportunities or risks within plans are fully understood and shared. This includes supporting daily weekly calls with/on behalf of relationship managers
Provide on going analysis of BAU activities to provide insights on changes in performance and recommendations to arrest/improve trends
Provide pro-active recommendations to improve People, Customer and Commercial success factors
Own strong relationship Management with all “up-stream” stakeholders to ensure demand and resource forecasts are informed with latest inputs
Work closely with Relationship Managers to provide support to ensure all Stakeholder needs are met
Ensure timely and accurate communication to all stakeholders
Identify, own and manage the risks involved in running our business appropriate to my role, in line with the DLG risk framework (incl. detailed documentation)
Employee Lifecycle planning
Long term planning
Forecasting resource availability
Schedules & Shrinkage management
A Mathematical/Statistical background

118

Business Solutions Delivery Analyst Resume Examples & Samples

Drive organizational efficiency through automation, technology and streamlining efforts
Collaborate with business and technical partners to implement and rollout new processes and systems
Serve as liaison between business operations and information systems for requirements, design, development, testing, and implementation
Define test approach, develop test cases and perform software tests before implementation to confirm solutions meet business needs and quality
Support the develop of end-user documentation and training materials as required for new functionality and processes
Identify repetitive process and system issues for multiple systems and collaborate with other teams to implement process and technology changes to close gaps
Contribute to organizational capability through development of workflow, queries, reporting and metrics monitoring tools
Ensure system integrity and acceptable performance levels through constant monitoring and communication
Mentor and train new business analysts in project lifecycle activities
Manage multiple concurrent projects by planning, setting goals, directing resources, tracking progress, identifying risks and delivering on-time and on-budget
4 year business, accounting, finance or information systems degree or comparable experience
5+ years experience in back office Finance processing (e.g., AR, Payroll, Accounting)
Strong PC proficiency in MS Word, Excel and Access
Exceptionally strong analytical, problem solving and organizational skills
Exceptionally strong team orientation and ability to work through others
Ability to work independently and prioritize work with minimal direction
Ability to learn new technology concepts quickly with attention to detail
Exceptional strong written and verbal communication skills, with the ability to interface with multiple levels of internal and external business partners
Proven project management skills, including the ability to lead, manage and complete multiple concurrent projects involving multiple stakeholders
Oracle e-Business Suite, PeopleSoft or ERP experience
Project Management Certification

119

Delivery Analyst Resume Examples & Samples

Bachelor's degree or four years related work experience post high school
One year scheduling experience
2-4 years relevant experience in reporting analysis
Bachelor degree in Finance, Business, or HR or equivalent work experience

120

Customer Migrations Delivery Analyst Resume Examples & Samples

Accountable to lead the successful delivery of a portfolio of customer-related migration projects from initiation to completion, on time, within scope and to budget, following best practice standards, in line with department guidelines
Understand the business drivers, benefits and project objectives through clearly defined success criteria, ensuring these are the core focus of the delivery
Manage the project budget through initial estimates, tracking and up to date forecasts
Build and maintain effective working relationships with cross-functional business, technical and 3rd party stakeholders, ensuring project delivery is fit-for-purpose and meet business expectations
Identify and pro actively support management of risks, issues and dependencies, escalating as appropriate
Work within the change framework to ensure that the project is accepted into operations teams and service transition is successful
End to end responsibility for the customer migration through management of key work streams including customer comm, business readiness, commercial, agent & contact centre readiness, billing & CRM, network provisioning & data analysis, etc
Possess strong data analytical skills to define & validate migration strategy
Adopt a leading role through the change framework stage gates for customer migration activity
Design the customer migration journey to ensure optimal customer experience and minimise churn

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Business Call Delivery Analyst Principal Resume Examples & Samples

Responsible for the IVR's user experience and release process. This will include ownership of the IVR's User Interface and the integration of all business changes into the IVR's design and documentation
Analyze the IVR's reports looking for performance improvements and driving these improvements to implementation
Responsible for all routing changes (including transfers). This resource will serve as the interface between Service and IT in ensuring that the appropriate routing requests from Service are implemented correctly and fulfill the business's needs
Ownership of CTI, which entails ensuring that the screen pops are effective and exploring ways to pass additional caller data onto the representatives to assist them in their handling of callers
Responsible for the development, deployment, and maintenance of a customer satisfaction survey solution that utilizes contact center technology to survey callers on their service experience
Serve as the enterprise-wide expert on all things associated with call handling and delivery and participate in IT and business design sessions to ensure that call handling and delivery components are taken into consideration. Explores new call delivery solutions that will provide for additional cost savings and a better caller experience

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Global Delivery Analyst Resume Examples & Samples

First level university degree with a focus in business or economics; advanced degree or accounting certification (e.g., Certified Public Accountant (CPA), Master of Business Administration (MBA) strongly preferred
Typically 10+ years of experience as a financial analyst
Typically experienced in a variety of finance functions
Excellent understanding of accounting principles and financial analysis
Superior business application skills (e.g., Microsoft Excel)
Excellent business acumen

123

Web Delivery Analyst Resume Examples & Samples

Documenting business and content management system requirements, developing use and test cases, participating in system/UAT testing, and developing end-user training of implemented functionalities
Interpreting business, technical, and legal information and objectives/goals to identify key issues and details to present understandable alternatives, both orally and in writing, to individuals of varying technical expertise at all levels of the organization
Incorporating effective judgment and decision-making skills to shape and manage the scope of agile projects, balance multiple priorities, and maintain a high level of attention to detail in a fast-paced environment
Proactively using data, trends, competitor and market insights as well as an understanding of our customers to develop strategic recommendations for both local business teams and Global Marketing
Consulting and developing effective partnerships with marketing, technology, and legal teams to ensure alignment
Developing an understanding of the web vendor landscape, and maintaining a database of contracts and relevant insights and areas where vendors can assist us in moving forward
Assisting in the management of our suite of various web/mobile tools and capabilities, while looking for opportunities and following through to further mature the digital portfolio
Staying abreast of new marketing developments and investment industry developments through contacts with professional organizations, publications and vendors
Bachelor’s degree in Marketing, Business, Management Information Systems, Computer Science or related fields
Two to four years of experience as a SME, business/technical resource involving analysis on small/medium level projects, initiatives or production support efforts
Basic experience with application and user testing process
Demonstrated proficiency with Microsoft products (Outlook, Word, PowerPoint, Excel, Access, Visio & Project)
Mutual Fund/Financial Services experience highly desirable
Ability to communicate effectively - both orally and in writing - to establish and maintain cooperative work relationships with persons contacted in the course of performing assigned duties including Company management and outside business associates
Ability to interactive with senior management on a regular basis
Ability to work independently/with minimal supervision
Analytical, problem solving and decision making skills
Knowledge of web and mobile functionalities preferred
Familiarity with agile methodology, preferable Discipline Agile Delivery (DAD)
Knowledge of digital metrics

124

Solutions Delivery Analyst Resume Examples & Samples

Review and analyze complex, integrated project data and information to provide status updates, insights, conclusions and actionable recommendations
Work with S&P Global Ratings solution delivery team and analytics leadership team to help execute our digital strategy, focusing on how digital capabilities can be used to enhance analytical tools
Develop and maintain consultative relationships with outside vendors to proactively identify and address business needs
Design and perform pilot projects to address and improve analytics with AI and ML
Work with product engineers to translate POCs into new services and features and provide guideline for large-scale implementation
Support and execute on the implementation of business solutions
Partner with Project Simplify team to develop technology roadmaps that deliver value incrementally towards long term visions and objectives
Demonstrate up-to date expertise in S&P Global Ratings systems and operational data analysis and apply this to the development, execution, and improvement of action plans
Model compliance with company policies and procedures; support company mission, values, and standards of ethics and integrity
Bachelor’s Degree or equivalent
5 Years in Industry: Financial Services (3 yrs with Master’s Degree or PhD)
3 Years in a Specialty/Discipline
Uses judgment based on practice and precedence and accurately defines problems by trying to understand underlying factors/causes
Demonstrated on the job experience proposing, implementing, and evaluating AI and ML techniques for the ratings process
Strong interpersonal skills – Well developed communication and diplomacy skills to exchange complex information
Ability to form questions and hypothesis about long-term strategy of business and follow through with business strategy
Ability to work independently - Manages own work with limited supervision. Provides on-the-job training/support to new team members

125

Order to Delivery Analyst Resume Examples & Samples

Bachelor’s Degree required plus 0-3 years of directly related professional experience
Advanced skill set in Excel, PowerPoint, and Word. Specifically, being able to pull from multiple data sources and creating charts, graphs, pivot tables, v look ups, etc
Strong analytical, organizational, and communication skills (1 year project management experience preferred)
Ability to adjust work schedule to support occasional morning/evening meetings
Good presentation and writing skills
Ability to effectively collaborate multi-culturally and cross-functionally
Experience in CMM, Vehicle Ordering and/or Production Scheduling preferred

126

Payroll Delivery Analyst Resume Examples & Samples

Graduate/ Post Graduate
4+ years’ experience in processing payroll in small/medium scale industry
Knowledge Skills ( General & Technical ) * SAP Knowledge , People Soft
Other requirements License and certificates

127

Accounts Payable Operational Excellence Delivery Analyst Resume Examples & Samples

Support timely and accurate recording of Hungarian Accounts Payables into the ledgers
Ensure that all Hungarian invoices are processed on time by the relevant team(s) and ensure adherence to policies and procedures
Support complex Hungarian invoice query issues arriving from our BPO partner teams
Provide support for Query Management and Issue resolution across the E2E Purchase to Pay process for the Hungarian business and support the delivery against to the operational key performance metrics' target for the assigned business
Support process simplification, standardisation and continuous improvement with the respective operations and optimisation teams by providing subject matter expertise from the operation's perspective
Build up and maintain professional relationship with Business partners, acting as PTP AP representative towards to the Business, BPO and other functions (GBS Europe OTC, RTR)
Be accountable for query handling and issue resolution of the Hungarian operations
Managing effective issue resolution on escalations
Set priorities on issue resolution
Define quality actions and deliver them through operations teams
Ensures that performance related action points are generated, followed up and delivered in a timely manner by the responsible team(s)
Contributes to process standardization as
Identify process improvement opportunities
Initiate process proposal
Active contribution to CI execution
Responsible for AP controls being in place and working effectively across all processes and systems
Identify control gaps
Contribution to define standard controls in place with Control and Compliance team
Validate define controls from operations perspective
Providing deep “process domain expertise” for the relevant AP process to support operations delivery team
Responsible for the Hungarian GRIR account analysis and clearing of open items; including detailed ageing analysis by type of posting
Prepare and maintain Hungarian GRIR Standard Operating Procedures (SOP) and manuals as per ISO requirements ensuring compliance thereon
Maintain KPI’s to flag issues/ progress in Hungarian GRIR clearance. Perform analytic assessments (aging, blocked invoices,etc.) and improve KPIs
Providing deep “process domain expertise” for the relevant Hungarian GRIR process to support operations delivery, silent running, quality management and control
Ensuring that controls are in place and working effectively across all GRIR processes and systems
Recognised professional qualification in a business or finance field or similar field
3-5 years of demonstrated solid experience and practice in Hungarian accounting principles
Experience in continuous improvement tools and techniques such as Kaizen, Lean or Six-Sigma
Relevant operational and/or design solution experience gained in a business, BPO or similar environment
Experience in supporting and implementing strategic plans across a team

128

Customer Insight Delivery Analyst Resume Examples & Samples

Works closely to engage and build relationships with Customer Staff including: Data Scientists, Data Analyzers, and other analytical teams
Develop and deliver Business Reviews with Key Accounts, IDNs, GPOs, and BIOMED Distributors
Creates marketing content for advancement of Customer Experience through Insight delivery
Works closely with Sales, Sales Management, Repair Managers and Product Managers to support growth and retention of top-line sales
Provide demonstration and sales support of Customer facing IT Systems
Responsible for working with the Business Intelligence team to consolidate and strategize on Customer information requirements to develop standard scalable analytical solutions
Ensures Customer’s reports are accurate, high quality, intuitive and that they demonstrate the correct organizational strategy
Works closely with internal Sales Analyst to align internal sales management systems to ensure compliance with Customer Information needs
Bachelor’s degree in sales, business, analytics, or a related field. MBA preferred
2-4 years of work experience with a track record of utilizing analytics, strategy development, and program execution
Strong data analytics experience utilizing data to show value proposition of services provided
Strong attention to detail on products. Must have demonstrated experience building a portfolio and be able to articulate feature tradeoffs and decision processes for delivering best-in-class products to consumers
Must have strong written and verbal communication skills and feel at ease communicating regularly with technical and business teams
Experience interacting with Customers and partners for technical and/or product integration
Ability to communicate with and influence technical, product and design teams
Ability to work within a diverse, cross-functional team across multiple sites
Experience in Field Marketing strongly preferred
Strong customer-orientation with ability in developing and fostering long term effective relationships with key accounts and end users

129

Infrastructure Delivery Analyst Resume Examples & Samples

Requires analysis and solving of lower-complexity problems
Interaction is with peers within Accenture before updating supervisors. Likely has limited exposure with clients and/or Accenture management
Requires moderate level of instruction on daily work tasks and detailed instructions on new assignments

130

Tech Delivery Analyst Resume Examples & Samples

Robotics, intelligent automation and artificial intelligence (Blue Prism and UIPath are highly desirable)
Programming (Cloud native applications, API Integration, Microservices are highly desirable)
Databases
Technical architecture
Infrastructure
Technical design

131

Peoplesoft Project Delivery Analyst Oracle Ebs-technical Resume Examples & Samples

Develop and support customized code, interfaces, and reports for the implementation and ongoing development and operations of all PeopleSoft application modules
Work within a disciplined change-and-configuration management environment to maintain control over the development and introduction of new function to the operations
Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
Up to 3 years of experience working with implementing and/or upgrading PeopleSoft
Basic knowledge of ad-hoc queries and deep technical expertise in the following

132

Commercial Delivery Analyst Resume Examples & Samples

Review and assist in the creation of customer facing documents
Work closely with the Legal & Compliance team for all changes required to customer facing documents
Research, evaluate, and analyze exceptions to resolve issues related to customer lifecycle
Creation of critical reports to ensure customer impact lists are provided for issues that are identified
Analyze root causes of operational issues and implement strategic and sustainable resolutions to maximize potential for customer growth
Evaluates and implements improvements to existing processes and procedures to increase the effectiveness, efficiency and quality of the work, while implementing quality and controls
Perform regular reconciliation of data and processes to decrease risks and improve data integrity
Development of objectives, controls and tracking mechanisms to ensure the results of work are measurable and documented while minimizing risks
Understanding the end to end processes of the Direct Energy Residential/Small Commercial groups and ability to prepare detailed impact analysis of the risks, key drivers, and issues as required for the Operations team
Participate in the resolution of escalated issues for external vendors including Call Center regarding customer inquiries and complaints
Understanding of all public utility rules and regulations and the impact it has on operational processes and/or effectiveness
Perform user acceptance testing (UAT), review and signoff for testing scenarios as required
Perform testing of internal controls to ensure proper controls are sustained

133

Senior Information Delivery Analyst Resume Examples & Samples

Responsible for maximizing the utilization and understanding of current information and data delivery methods available through the execution of end user training. Continuously monitors user data/information needs by engaging business customers through focus groups, internal surveys, etc. Conducts analysis around information delivery and technology consumption
Manages strategic projects designed to support information delivery optimization. Meets project objectives by monitoring its progress, identify and managing risk, and taking corrective action when necessary. Present project status to leadership as needed
Leads BI Help Desk effort by assuring the resolution of customer inquiries for navigation support, and user/system error resolution experienced when using customer facing information delivery platforms
Analyzes needs of internal customers to evaluate the effectiveness of newly requested and existing operational reports. Uses analysis and business/operational knowledge to provide customized reporting solutions. When needed, partners with the Information Strategy team to facilitate tailored enhancements to reports
Designs and maintains currency of education material on the information and delivery technologies available. This includes but is not limited to partnering with Insurance Learning Services and technology vendors in the creation of job aids, video modules etc
Transfers business needs into detailed business requirements and develops formalized test plans for reports. Presents results to management and participates in decisions made in response to analysis
Facilitates the delivery of operational reports to internal customers through various reporting platforms
Serves as subject matter expert for information delivery usability and content. Provides guidance around reporting platforms and delivery methods including but not limited to advanced functionality
Responsible for the on-boarding of new team members; cross training current team members on updated processes and new department initiatives
Preferred 5+ years of insurance industry experience in Business Analysis, Underwriting, Claims, Loss Control, or other insurance-related discipline
Ability to analyze business needs, processes/procedures and propose solutions
Superior interpersonal, communication, presentation and facilitation skills
Ability to interface with some senior level management
Knowledge of Excel, Access, SQL, Cognos and/or other data analysis software a big plus!

134

Information Delivery Analyst Resume Examples & Samples

Bachelor degree in Information Management
2 years of experience with data analysis and manipulation
Proficiency in SQL or other data querying language, relational database concepts
Experience in development implementations, data modeling, or data mapping efforts
Knowledge of data visualization and representation tools like Tableau, QlikView, etc
Analytical, conceptual & root cause analysis skills
Master degree in Information Management
Located in our Naperville, IL office
Sponsorship not provided for this positionIL - Naperville, TX - Richardson

135

Senior Information Delivery Analyst Resume Examples & Samples

3 or more years of experience with data analysis and manipulation
Proficiency in data analysis and information reporting, including obtaining an understanding of information repository issues and concepts
Experience in meeting facilitation and requirement gathering techniques
Knowledge of data elements as they relate to data quality requirements
Experience using statistical concepts with an ability to apply to informatics reporting
Can be located in Chicago, IL or Richardson, TXIL - Chicago, TX - Richardson

136

Delivery Analyst Resume Examples & Samples

Subject Matter Expert on one or more products/projects
Assists in the development of requirements, researches issues and shares timely, accurate resolution with, or escalates to, Domain Consultant/ or Domain Manager
For some projects they may attend client meetings independently
Tier II support across new implementations/ ongoing requests and special initiatives
Coordinates projects, conducting status meetings to ensure client requirements are implemented on time and with quality
May facilitate training for client teams, clients or new hires
Participates in new feature development or deployment of special initiatives for a product and then works on the full deployment responsibilities (best practices, documentation, training, and broad roll out)
Supports implementations using project methodology in order to meet key deliverables and adheres to standardization
Participates in troubleshooting issues
Timely and effective communications (status, issue logs and resolution)
Pursues continuous improvement and drives out demand in processes/procedures to improve profitability, quality, and delivery
Provides feedback and input to best practices, implementation methodologies, process documents, artifacts, and future product enhancements
Provides post-live date support and transitions team to ongoing
Conducts functional testing for client environments, enhancements and system changes
Participates in the combined product / delivery team meetings representing business needs

137

Solutions Delivery Analyst Resume Examples & Samples

Develop, define and execute on project plans, schedules, and deliverables
Developed communication and diplomacy skills to exchange complex information
Directly impacts the quality of services provided by self or others in related teams
Manages own work with limited supervision. Provides on-the-job training/support to new team members
2 Years of industry of experience

138

Solution Delivery Analyst Resume Examples & Samples

Documentation of IT solutions to business problems. Including non-functional requirements
Accountable for engaging App Engineering and Business Stakeholders to drive outcomes
Support documentation needed for process, controls and ratings governance committees
Act as a conduit between business stakeholders and the various IT groups (App Dev, QA, Architecture)
Review and analyze project data and information to provide status updates, insights, conclusions and actionable recommendations
Process Map the current and future state process, get agreement with the stakeholders before building a solution
Drive business value and impact on strategic projects
Utilize standard procedures and policies when selecting methods, techniques, and evaluation criteria for obtaining results through IT solution delivery
Strong writing, conceptualization, and analytic skills
Ability to work with numerous external and internal constituencies
A strong driver for execution for projects and business outcomes
Takes accountability for end-to-end project delivery
5 years in Industry
3 years in a Specialty/Discipline

139

Senior IT Solution Delivery Analyst Resume Examples & Samples

Works with other analysts and business units to develop and manage processes for continued advancement of the company's use of the Oracle EBS technology and establish best practices within the user community
Reviews, analyzes and evaluates and solves business system and user needs
Recommends, develops and executes plans for additional software module implementations based on business requirements
This role could include, but not be limited to, project management responsibilities, functional advisor and technical management of technology resources
Stays abreast of application technology issues and trends. Recommends technology advancement opportunities that would position the IT department to anticipate and meet the ongoing needs of the business community
8+ years Oracle EBS R12 Application Supply Chain experience required
Functional Supply Chain experience. Specific knowledge of Oracle EBS, iStore, MRP, iSupplier, Purchasing, WIP, Order Management and Advanced Pricing
2+ years Oracle SQL experience (practical trouble shooting scripts)
Attention to detail, impeccable organizational skills
Ability to learn quickly in a fast paced team focused environment
Prior supervisory experience a plus

140

Client Delivery Analyst Resume Examples & Samples

Ensuring client queries are responded to professionally and accurately within 24 hours
Investigating and resolving data queries raised by clients and the Client Insight Team
Working collaboratively with the Client Insight team and proactively sharing insights from analysis undertaken
Ensuring timely and accurate dispatch and receipt of client deliverables
Developing a solid understanding of retail audit methodology and GfK systems
Building market knowledge on all related products and panels
Weekly and monthly data production as specified by your line manager
Undertaking quality control (QC) of your markets in line with best practice and within the agreed internal schedules
Supporting clients and retailers as specified by your line manager
Ensuring accurate and timely maintenance of required system documentation
Ability to understand and analyse data
Able to operate all GfK systems and to give training to clients on these systems
Ability to prepare presentations
Able to explain Retail Audit Methodology
Full knowledge of brands and their positioning within the market
Customer focus
Enjoys learning new aspects of the role
Attention to detail and high quality standards are essential
Excellent communication skills at all levels both internally/externally
A logical thinker, able to dissect and analyse client queries
Highly proficient within Microsoft Office suite of tools, Outlook, Excel, Word, PowerPoint

141

CIB Continuous Delivery Analyst Resume Examples & Samples

This candidate will have responsibility to continue molding and improving the Continuous Delivery model and tool requirements which are designed to promote frequent and successful changes to production while ensuring the organization operates within the boundaries of the Firmwide Change Management process
Our Candidate should have knowledge of the firm’s controlled SDLC model and the tools necessary to delivery production ready packages through JIRA, Bit Bucket, Jenkins, and AIM
They are expected to become a Subject Matter Expert (SME) for Continuous Delivery and PDPA agile processing for the organization with responsibilities for on-boarding new clients, annual recertification, and the overall general maintenance, metrics, and improvement opportunities with automation in mind
The candidate will help develop an automated solution allowing clients to self-subscribe and on-board to the Continuous Delivery and Standard Pre-Approved Documented Production Activity (PDPA) services
As a contributor to the Continuous Delivery and PDPA process you will liaise with the partnering GTI owners and other LOB contributors to the Change Process to ensure any changes to the processes and tools meet the needs of the CIB organization
As a member of the greater CIB Change Management team, the Continuous Delivery Analysis will cross trained and support the greater responsibilities of the overall team which are constantly changing for the better. Those responsibilities may Include
Technology
Minimum of one year experience in an IT Service Management, IT Project Management, Infrastructure/Application Support or Application Development role – required
ITIL v3 Foundation level qualification preferred
Sound working knowledge of MS products, especially Excel, Word, Outlook, PowerPoint
Functional knowledge of Cloud computing
Functional knowledge of the Agile Continuous Deliver model
Must be a self-starter with ambition to make a difference in driving automated solutions
Must have technical understanding of automation in a controlled SDLC environment, including automated testing, orchestration, and deployments
Must have working knowledge of the firm’s Problem, Change, and Incident Management Processes
Minimum of one year’s experience working in a financial institution
Excellent written and verbal communication skills - required

142

Transport Management System Delivery Analyst Resume Examples & Samples

Provide functional & technical expertise relating to the TMS and DeliveryConnect and assist countries with functional and technical queries
To assist Transport Operations and IT teams across APAC to migrate from legacy versions of the TMS and DeliveryConnect to newer versions
Manage, review, assess, and provide solutions and alternatives to Change Requests raised by Transport Operations or country IT teams.Work to ensure changes are reviewed and are in-line with overall product strategy and best-practice
Assist or lead the implementation or large scale changes of the TMS and DeliveryConnect solutions. Manage TMS and DeliveryConnect scope requirements, gap analysis, functional specifications, design specifications and UAT support. Develop detailed implementation plans to supporting TMS and DeliveryConnect projects
Design, document, develop material and execute Training relating to the TMS and DeliveryConnect and any core supporting applications. To build knowledge across countries through either formalized classroom training or knowledge transfer via alternate media e.g. documentation, PowerPoint slides, video clips, updating knowledgebase etc
To ensure System configuration, training, processes, procedures, functionality etc. are well documented and that knowledge is shared amongst the wider DHL Transport and IT community
Design, develop, test and implement standards relating to the delivery, deployment and support of the Transport Management System, including Integration components
Develop Integration standards, mapping specifications and enhancements
Develop tools, methodologies, standards & templates to assist with the deployment and support of the TMS and DeliveryConnect
Drive process harmonization across countries
Assist with post implementation support and help ensure that projects adhere to documented transition processes and that all transition requirements are met
Assist the Product Manager in developing and maintaining an updated Strategic product roadmap for the TMS and DeliveryConnect

143

Product Delivery Analyst, Senior Resume Examples & Samples

Education: BS in a technical or business field or equivalent experience
Minimum # years’ experience required 5
Type of work experience required

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