Traffic Analyst Resume Samples

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FW
F Wiza
Ford
Wiza
4420 Chesley Orchard
Dallas
TX
+1 (555) 125 9388
4420 Chesley Orchard
Dallas
TX
Phone
p +1 (555) 125 9388
Experience Experience
San Francisco, CA
Traffic Analyst
San Francisco, CA
Kirlin, Gaylord and Boehm
San Francisco, CA
Traffic Analyst
  • Serve as subject-matter expert on workforce management, provide training and assistance to agents and supervisors in using system(s) and generating reports
  • Provide guidance and planning advice to corporate staff related to antidumping/countervailing duties and Customs decisions and rulings
  • Provide routing and carrier recommendations and assist in coordinating with trucking companies
  • Assist in import/export processes, ensuring shipments are being delivered timely and efficiently
  • Contribute, as part of working groups, to the implementation of new control systems and the improvement of planning procedures and methods
  • Knows how to systematically draw up a shipment routing
  • To plan, control and maintain the transport schedule, balancing the commercial demand, transportation costs
Los Angeles, CA
WFM Traffic Analyst
Los Angeles, CA
Macejkovic, Block and Boyle
Los Angeles, CA
WFM Traffic Analyst
  • Execute decision WFM Intraday Management for site
  • Local Workforce Analyst
  • Traffic Management
  • Give advice for efficiency improvement to Client Team and WFM Planner/Business Partner
  • Support WFM Business Partner and WFM Intraday Management
  • KPI Management
  • Sharing knowledge of local WFM related regulations and developments with centralized WFM Real Time Analyst (RTA) and Scheduling team
present
Dallas, TX
Ops & Traffic Analyst
Dallas, TX
Frami and Sons
present
Dallas, TX
Ops & Traffic Analyst
present
  • Identification/detection of trends/patterns on dashboards; providing relevant findings to the engineering/development teams
  • Identify and partner with application teams for performance improvements based on findings
  • Identification/detection of trends/patterns on dashboards, providing Ops Support for Change, Releases and Incidents
  • Partner with development teams to ensure relevant metrics are fed into the system for centralized reporting
  • You will use tools such as: Splunk, Tealeaf, Omniture, Graphite, AppDynamics, etc. along with in-house solutions for performing analysis
  • Work well with other team members and values their efforts and contributions, all perspectives matter
  • Provide support for changes, releases, and incidents
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
University of Florida
Bachelor’s Degree in Computer Science
Skills Skills
  • Able to react to change productively and handle other essential tasks as assigned
  • Provide a resource for outage communication, resolution and reporting
  • Analyze performance compared to target service level and internal efficiency measures
  • Serve as subject-matter expert on workforce management, provide training and assistance to agents and supervisors in using system(s) and generating reports
  • Directly responsible for the efficient and appropriate staffing of the queues and management of the ACD skilling/routing to achieve optimum efficiencies
  • Daily adherence management with goal of optimizing staff utilization and service levels through real-time monitoring of key performance measurements and the evaluation of historical hourly call data
  • Work with site manager(s) to maintain consistency of procedures and policies followed by Agents
  • Coordinate with IT, Human Resources and other internal groups to ensure accuracy, maintenance, and data integrity within the workforce management system and ACD
  • Generate daily, weekly, monthly, and ad hoc reports for Supervisors, Managers, and Agents to use in management of performance
  • Intraday monitoring of staffing and call volume levels to ensure appropriate coverage. Call routing modification decisions are to be made by the Analyst and communicated out to the management team at each COE
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15 Traffic Analyst resume templates

1

Traffic Analyst Resume Examples & Samples

  • Intraday monitoring of staffing and call volume levels to ensure appropriate coverage. Call routing modification decisions are to be made by the Analyst and communicated out to the management team at each COE
  • Daily adherence management with goal of optimizing staff utilization and service levels through real-time monitoring of key performance measurements and the evaluation of historical hourly call data
  • Analyze scheduling requirements for the current day and hours; may initiate available workforce management tools such as overtime, voluntary time off, and off-line activities to compensate for overstaffing or understaffing
  • Analyze performance compared to target service level and internal efficiency measures
  • Serve as subject-matter expert on workforce management, provide training and assistance to agents and supervisors in using system(s) and generating reports
  • Directly responsible for the efficient and appropriate staffing of the queues and management of the ACD skilling/routing to achieve optimum efficiencies
  • Provide a resource for outage communication, resolution and reporting
  • Work with site manager(s) to maintain consistency of procedures and policies followed by Agents
  • Coordinate with IT, Human Resources and other internal groups to ensure accuracy, maintenance, and data integrity within the workforce management system and ACD
  • Generate daily, weekly, monthly, and ad hoc reports for Supervisors, Managers, and Agents to use in management of performance
  • Able to react to change productively and handle other essential tasks as assigned
  • Minimum 3 years workforce management experience in call center
  • Ability to analyze call volume trends, forecast future volumes and produce required reports/analysis to leadership team
  • Ability to prioritize work, manage time effectively and work successfully in a fast paced, multi-faceted environment
  • Proficient knowledge/ability with Microsoft office applications. Preferred working knowledge of at least 1 switching system, including reporting functions (Avaya, Aspect, Rockwell, etc.). Preferred working knowledge of at least 1 workforce management software application (Blue Pumpkin, IEX, Witness F7S, Aspect eWorkforce Management, etc
  • Ability to work well with others and communicate effectively
  • Ability to work flexible schedule, including weekends and holidays. Must be dependable and consistently punctual for all schedules shifts
2

FTA Traffic Analyst Resume Examples & Samples

  • Measure duty savings for both Enterprise and Dealers
  • Analyze, interpret and provide corporate advice for the correct application of the Free Trade Agreement for the Reman business and assist in the preparation of related Company international procedures and documentation to import brokers and export forwarders to facilitate requirement conformance
  • Maintain certification records, work instructions, and operational guidelines
  • Customer communication can involve both domestic and international venues
  • Manage completion of own work assignments and coordinate with others in the team environment to meet rigid completion dates for proposal responses
  • Transactional audits of FTA qualifications
  • Bachelor degree in related field (International Business, Supply Chain, Business Administration, Accounting, etc)
  • Advanced Microsoft Access skills and data analysis
  • 1-3 years of experience leading projects
  • Personal computer skills and the ability to accomplish user programming
  • Strong communication both written and verbal
  • Demonstration of interpersonal and collaboration skills
  • 6 Sigma certified greenbelt
  • Knowledge of accounting practices and bill of material structures
  • Work experience in Trade Compliance/Free Trade Agreements
  • Understanding of the Caterpillar Remanufacturing process
  • Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers
  • Relocation assistance is not offered for this position
3

Senior Traffic Analyst Resume Examples & Samples

  • Organize and maintain traffic working files. Assist with generating Insertion Orders and prepare contract covers (internal); work with Sales on contract revisions; ensure all documentation is received
  • Enter and manage campaign details and client commercial schedule in trafficking system in accordance with the contracts. Prepare and generate daily commercial logs and email file to the transmission and production distribution (on call nights and weekends to assist with schedule changes and evening/night production needs); generate daily xml data and show playlists
  • Gather creative assets and flight schedule/rotation instructions from the client/agencies; review and clear all commercials for on- air per guidelines and digital file requirements. Log commercials and manage the FTP site, in-house library and digital file log. Confirm with production team to make sure the approved commercials are ready for air
  • Publish daily show copy for morning viewing and email link to Sales team; edit videos, publish and distribute custom links upon request
  • Campaign maintenance ensuring quality control; run impression reports and post buys to monitor progress weekly. Generate adhoc reporting for Traffic & Sales
  • Manage an area of media billing by preparing, generating, verifying and distributing weekly invoices; assist in the research of discrepancy invoices and provide support to collection efforts
4

Senior Traffic Analyst Resume Examples & Samples

  • Bachelor’s degree in Transportation, Logistics, Supply Chain Management or related degree or 6 years of equivalent work experience
  • Minimum of 3 years of relevant operational transportation experience
  • In depth data analysis knowledge/experience
  • Proven track record of developing, implementing, and controlling process improvement solutions
  • Experience working with import/export freight movement and subsequent documentation
  • Previous experience managing carrier relationships and regulations
  • Previous experience interfacing with Caterpillar suppliers/dealers
  • Previous experience working within SAP software application
5

Promo Traffic Analyst Resume Examples & Samples

  • Responsible for implementing optimal promo placement via the GripIt! Optimizer tool. Coordinator will be expected to be versed in reach & frequency, TRP loads, duplication (host & competitive channel-set) and affinity
  • Provide daily feedback of post-optimization process comparing TRP Planned vs. TRP Actuals thus allowing for immediate and/or future template adjustments
  • Guarantee timely and effective resolution of daily issues with ease and thoroughness
  • Responsibilities are subject to change based on the Department and Company’s needs
6

WFM Traffic Analyst Resume Examples & Samples

  • Intraday and intraweek rescheduling of agent schedules; intraday adaptation of agent schedules
  • Supervise the qualitative (skills and skill levels, project KPI’s) and quantitative (schedule, productivity) aspect of the carrying out of duties, evaluate call volumes, acceptance percentages, service levels, occupancy with the planning tool and Supervisor tools
  • To draw up and keep current a production planning (requirement) for the assigned projects in consultation with WFM consultant. To staff the projects according to the created requirement and staff any agreed on non-production, in such a way that an optimal occupancy/utilization can be realized for the site/project
  • Collect, collate and review data with regard to expected production on the short and mid-term, in accordance of input from the WFM consultant
  • Adjustment of the production planning with given leave, sickness, training, other activities etc
  • Approve/reject leave requests, availability scheme, shift trades, etc
  • Update and spread relevant reports
  • Update planning documents with regard to the projects, skills, availability and (if applicable) other arrangements with the Customer Service Representatives and temporary employees
  • Local Workforce Analyst
  • Point of contact for Customer Service Representative/Customer Sales Representative (CSRs) regarding WFM issues
  • Operationalize and communicate WFM Real Time Analyst (Service Level Management) strategy and strategic changes regarding capacity allocation and schedule adjustments
  • Point of contact for team leader and Client Service Representatives regarding Questions & Answers
  • LWF Analyst
7

Lead Ops & Traffic Analyst Resume Examples & Samples

  • Analyze and drive enhancements in application logging that allow Expedia Worldwide Engineering (EWE) applications to better instrument for availability and performance (uptime, success rate, and user experience)
  • Lead monitoring enhancements identifying and partnering with application teams for performance improvements based on findings
  • Partner with development teams to ensure relevant metrics are fed into the system for centralized reporting
  • Develop custom dashboards and reports needed for EWE App Dev, Eng, Ops and NOC
  • Play a significant role in incident response during incidents and drive restoration and resolution
  • Act as a shift lead including shift supervisory duties
  • Proactively monitor the health of websites/application and related services
  • Active monitoring of alerts and dashboards to call out critical issues related to Application and Infrastructure
  • Identification/detection of trends/patterns on dashboards Provide Ops Support for Change, Releases and Incidents
  • Use various tools like Splunk, Tealeaf, Omniture, Graphite, AppDynamics, etc. along with some in-house solutions to perform deep dive analysis
  • Work with various Development, Application Engineering and Operationss teams to monitor and analyze user experience patterns and understand their business and technology requirements
  • Understanding and following processes and knowledge Documents with integrity
  • Defining and reporting of actionable metrics based on Traffic patterns/trends
  • Be proactive in investigating and eliminating root cause impacting service and application response time and availability
  • Create dashboards by pulling data from different data sources/websites and report to key stakeholders
  • Develop and implement ‘Test & Learn’ approach and ensure documentation of processes
  • Mentor and share best practices with team members
  • Bachelors/Master degree in Computer Science, Mathematics, Statistics, Engineering or related discipline
  • Experience (project-related, undergraduate experience or intern) with B2B, Technology Consulting or Technology firms preferred
  • Programming skills (SQL/C/C++/Python/PHP/Java) – would be an advantage
  • Analytical and problem-solving abilities. Uses sound judgment to identify issues and escalates when appropriate
  • Ability to demonstrate strong commitment and willingness to learn
  • Ability to quickly adapt and correlate with various Monitoring & Reporting tools
  • Team Player - works well with other team members and values their efforts and contributions
8

Command Center Traffic Analyst Resume Examples & Samples

  • Coordination of call volumes to ensure Customer Service needs are met
  • Troubleshoot issues or problems arising real time
  • Handle inbound customer inquiries as needed
  • Two or more years of call center experience
  • Proven commitment to high quality customer service
  • Advanced understanding of call center modeling relative to call volumes
  • Basic understanding of applicable policies, procedures, business
  • Good analytical and problem-solving skills
  • Proficient computer skills, utilizing a variety of software packages
9

Assoc Call Ctr Traffic Analyst Resume Examples & Samples

  • Monitoring and managing real time inbound call traffic
  • Coordination with other sites and/or departments to address issues or call redirection
  • Perform regular service level checks
  • Escalate and monitor issues
  • Special project work as assigned
  • Bachelor's degree, or equivalent work experience
  • Two to four years of call center experience
  • Advanced knowledge of call center's staffing availability and call volumes
  • Good understanding of applicable policies and procedures and the assigned area’s business functions and operating procedures
  • Strong computer skills, especially spreadsheet, word processing and database manipulation
10

Traffic Analyst, Service Resource Center Resume Examples & Samples

  • Conducts real-time monitoring of queues and skill sets (phone, chat, email) and identifies and responds to intra-day trends
  • Traffic Analyst will also be required to manage agent skill associations
  • Monitors and analyzes various real-time production performance measurements
  • Monitors attendance & schedule adherence and adjusts staff allocations based on real-time trends
  • Processes all time off and schedule adjustment requests to ensure appropriate staffing for call volume projections
  • Makes recommendations to schedules and needed shifts to ensure volumes and call arrival patterns are adequately staffed for both short team and on a rolling 3 to 6 month planning horizon
  • Processes shorter term management requests for modifications of scheduling events (meetings/training, etc.)
  • Sends scheduled performance updates including volume, service levels, % forecast and other metrics
  • Communicates and works with staff members, management, and other departments
  • Provides analytical support for special projects
  • Works closely with internal resources and vendors to ensure proper configuration of all associated telephony systems
  • Using knowledge to help develop new workflows to increase call flow efficiency
  • Works closely with the Quality Assurance department to ensure accuracy of information being used to build performance counseling
  • Bachelor’s degree or equivalent experience required
  • 5 years related experience working in a call center environment required
  • Ability to work cross functionally and interact with all levels in the organization
11

Traffic Analyst Resume Examples & Samples

  • To plan, control and maintain the transport schedule, balancing the commercial demand, transportation costs
  • To maintain contacts with countries order desks
  • To calculate the medium/short term transport planning, taking into account the desired delivery date and costs
  • To calculate the transport capacity based upon the customer demand and the promised delivery date
  • To set up and maintain overall system parameters
  • Obtain and analyze data from the transport system and to formulate adjustments to the schedules
  • To design, based upon analyses, new transportation schedules
  • Contribute, as part of working groups, to the implementation of new control systems and the improvement of planning procedures and methods
  • Knows how to systematically draw up a shipment routing
  • Translate the legal framework for appropriate transport mode or situation
  • Analysis on the available transport capacity in his domain and how to formulate and underpin suggestions to adjustment on complex situations
  • Formulate suggestion which new means of transport should be purchased
  • Ensure legal and corporate compliance for all modes of transportation
12

Ops & Traffic Analyst Resume Examples & Samples

  • Contribute to incident response on critical issues related to Applications and Infrastructure
  • Identification/detection of trends/patterns on dashboards, providing Ops Support for Change, Releases and Incidents
  • Use various tools like Splunk, Tealeaf, Omniture, Graphite, AppDynamics, etc. along with some in-house solutions for deep dive analysis
  • Respond to and resolve emergent service problems; build tools and automation to prevent problem recurrence
  • Using dynamic programming/scripting languages & tools, such as Python, Shell, NodeJS, to architect, implement and integrate build software and productivity tools
  • Work with various internal Dev, App Eng and Ops teams to monitor and analyze User Experience patterns and understand their business and technology requirements
  • Onboard new Services
  • Support application deployments
  • 2+ years of experience working with web technologies and hands on e-commerce production support
  • Fundamental understanding of HTML, JavaScript, CSS and familiarity with typical web practices
  • Programming skills in one or more languages (Perl, Python, Java, Ruby, C) – preferred
  • Expertise with Unix/Linux systems, python/shell scripting - preferred
  • Demonstrate creative and analytical problem solving skills and has logical reasoning abilities
  • Local area residents, strongly preferred
  • LI-CS1
13

Website Traffic Analyst Resume Examples & Samples

  • Performance Tracking
  • Revenue Planning and Recognition
  • Campaign Analysis
  • Strong problem solving and data management skills, proven ability to meet deadlines, and should be very detail oriented
  • Set up and maintain regular reporting for campaign performance/pacing tracking and monthly billing purposes by gathering and analyzing both first party and third party media delivery data
  • Reconcile billing when needed
  • Become an expert on using third party ad serving technologies and WebMD proprietary billing and reconciliation tools
  • Communicate internally any campaign obstacles, address delivery concerns and resolve media billing disputes
  • Learn, own, and manage each client's campaign objectives in order to make informed decisions regarding delivery and optimizations
  • Monitor revenue expectations and communicate any changes promptly and accurately for forecasting
  • Identify current operational and business process inefficiencies. Partner with engineering, business intelligence and project management teams to design solutions that address current operational challenges. Drive functionality and feature requirements from a business perspective
  • Bachelor's degree in Marketing, Communications or Technology/Engineering or at least 4 years of professional experience
  • 1+ years’ related experience and solid knowledge of digital media math
  • Knowledge of ad serving technologies and media reporting/performance measurement platforms including DFP, DFA, Sizmek, Atlas, MOAT, Ad-Juster or similar systems
  • Proficiency with Microsoft Excel
  • Comfortable working in a deadline-driven environment
  • Skilled at project tracking
  • Excellent organization and documentation skills
  • Strong ability to be responsible, accountable and result-driven
14

Ops & Traffic Analyst Resume Examples & Samples

  • Use various tools like Splunk, Catchpoint, Tealeaf, Omniture, Graphite, AppDynamics, etc. along with some in-house solutions to do deep dive analysis
  • Support application deployments and Onboarding of new Services that require Monitoring Support
  • Work towards automation of manual tasks where ever possible
  • Understanding and following processes and knowledge documents with integrity. Also creating and updating knowledge documents
  • 5 to 3 years’ experience in Web Operations, Web Analytics, Application Support or Dev Ops role
  • Good understanding of how web technologies works economically, socially, and technically. Knowledge of e-commerce and especially in Travel Domain would be a plus
  • Good understanding of HTML, JavaScript, CSS and familiarity with typical web practices - preferred
  • Should be able to construct complex SQL queries, experience in Splunk/Kibana preferred
  • Programming skills (C/C++/Python/PHP/Java) – would be an advantage
  • Automation and Testing Skills (Ruby/Python/JS/Selenium/Jmeter) - would be an advantage
  • Knowledge and experience of AWS components like EC2, Lambda, Cloudwatch, ELB.. – would be an advantage
15

Traffic Analyst / Documentation Specialist Resume Examples & Samples

  • Shipping Management System administrator: responsible for the systems administration for SFO, and CDC including: updating the carrier discounts and fuel surcharges, adding new carriers, changing services, etc
  • Get Paid Owner: responsible for resolving all freight issues for SFO. Processing bill backs/credits as required
  • Follow STD work for processing Export documents
  • NAFTA Specialist: responsible for providing NAFTA documents for shipments to Canada for SFO Operations and the Distribution Centers. Eligibility process for CA - MX
  • Maintain inbound and outbound routing guides for IP locations, maintaining IPG 955, ISO procedure current, maintain the SFO distributor list and maintain the G/L Account spreadsheets for ITT TDS with Traffic Manager (Audits)
  • Responsible for annual document storage and retrieval as necessary
  • Respond to various requests for transportation information; participate in problem resolution
  • Assist in management of freight budget. Examine opportunities for reducing the freight expenditure and improving carrier service levels, including TDS approvals as time permits
  • Assist the Traffic Manager and Logistics Mgr with projects as assigned and with daily operations as needed
  • Claim Specialist – process freight claims as required; working with sales, warranty and carriers as applicable for SFO and DST centers as required
  • Responsible for all Logistics Coordinator functions for Cobalt docks daily
  • Responsible for the day to day transportation requirements of the Seneca Falls shipping and receiving areas. Expedite inbound and outbound shipments as required
  • Responsible for providing information for numerous requests: Proofs of delivery, Freight Invoices, Quotes, Copies of Bills of Lading, etc. to be provided within 48 hours of request 98% of the time
  • Work with Customer Service to coordinate pickup and delivery as required
  • PC skills, fluent in use of AS400
  • Knowledge of shipping terms required
  • Good working knowledge of PRMS, Word, Excel, use of internet websites
  • Product knowledge
  • Understanding of NAFTA agreement and procedures
  • Understanding of the Get Paid System
  • Knowledge of company organization
  • Understanding of General Ledger system Strong analytical skills
  • Ability to think creatively
  • Knowledge of transportation, operations, industry required
16

Traffic Analyst Resume Examples & Samples

  • Conduct ongoing reviews of current classifications to identify which part numbers are eligible for petition to obtain rulings to reclassify the part for lower duty
  • Analyze, interpret and provide corporate advice for the correct application of the Free Trade Agreement and assist in the preparation of related Company international procedures and documentation to import brokers and export forwarders to facilitate requirement conformance
  • Provide guidance and planning advice to corporate staff related to antidumping/countervailing duties and Customs decisions and rulings
  • Mechanical background with experience in blueprint reading and the ability to recognize and describe the mechanical functions and specifications of product and parts
17

Ops & Traffic Analyst Resume Examples & Samples

  • You will actively monitor the health of websites/applications and related services
  • You will support and contribute to incident response by collecting/evaluating data through independent investigations and sharing relevant findings
  • Identification/detection of trends/patterns on dashboards; providing relevant findings to the engineering/development teams
  • Confidently make informed decisions in a dynamic environment with lots of priorities
  • Acknowledge and perform investigation requests from internal customers, including traffic source investigations and management of bot activity on production websites
  • You will provide operations support for changes, releases and incidents
  • You will use tools such as: Splunk, Tealeaf, Omniture, Graphite, AppDynamics, etc. along with in-house solutions for performing analysis
  • You will respond to and resolve emergent service problems
  • Ability to onboard new services into the monitoring platform/processes and document/generate related support documentation
  • Understand and follow processes and knowledge documents with integrity
  • 1+ years of experience working with web technologies and hands on e-commerce production support
  • Basic understanding of HTML, JavaScript, CSS and familiarity with typical web practices/implementations
  • Analytical and problem-solving abilities. Use of good judgment to identify issues and call out when appropriate
  • Critical thinking skills and logical reasoning abilities
  • Strong dedication and willingness to learn
  • Demonstrate ability to correlate various monitoring & reporting tools to strengthen investigation results with multiple lines of evidence
  • Ability to work independently when needed, while keeping teammates aware of status with succinct and concise communications
  • Work well with other team members and values their efforts and contributions, all perspectives matter
  • Familiarity with distributed systems in cloud and related tools, such as: AWS, Google Cloud, Azure, etc
  • Novice+ level skills in one or more languages: Perl, Python, Java, Ruby, C/C#/C++
  • Familiarity with Unix/Linux systems
  • Novice+ BASH scripting
  • BA/BS degree in Computer Science, Mathematics, Statistics, Engineering or related discipline
18

Traffic Analyst Resume Examples & Samples

  • Must be currently enrolled in accredited program and possess a background in TMC operations, Arterial Management, Traffic Incident Management, Emergency Management, information and communication technologies, traveler information, or traffic control systems
  • Good technical writing and analytical and communications skills, including the ability to present concepts verbally
  • Working knowledge of Microsoft Office products, including Word, PowerPoint, Excel, Access, and Outlook
  • Ability to perform in a professional courteous manner and remain friendly while under pressure. Must have an aptitude for geography and maps
  • Must be able to think strategically in relation to the entire network and in the context of the incident management program
  • Must have a continuous improvement mindset
  • Must have the ability to generate time sensitive responses using independent judgment
19

Senior Traffic Analyst Resume Examples & Samples

  • Develop cross-channel attribution and interaction models to decompose performance into incrementality by driver and illustrate cross-channel traffic and purchase patterns
  • Influence key cross-functional business partners by delivering analyses and recommendations that support the company's strategic direction, optimal value creation and proper focus of resources
  • Execute and evaluate appropriate analyses (cluster analysis, logistic/linear regression, collaborative filtering, linear optimization, etc.) given an array of tactical and strategic objectives
  • Utilize statistical and data visualization packages to develop innovative approaches to complex business problems
  • Analyze and communicate the effectiveness of new initiatives, site changes, customer segmentation and profiling, customer adoption campaigns and multivariate testing. Draw insights and make business and site performance improvement recommendations based upon the data sources
  • Use quantitative and qualitative methodologies to draw insights and support the continuous improvement of the online support channels
  • Analyze website data, such as traffic sources and patterns, order volume, navigation behavior, page performance, product selection, purchase conversion, etc. to measure the impact of online marketing initiatives, features and services
  • Analyze initiatives and events utilizing transaction-level data
  • Define data needs and sources; evaluate data quality and extract/transform/load data for analytic and discovery projects
  • Scope and document analytics implementation requirements, success events and key performance indicators. Collaborates with stakeholders on analytical plan adoption
  • Ensure that appropriate data-driven reports and customer behavior insight continuously flow to management to help drive sales, enhance the customer experience and deliver continued growth
  • Ensure Omniture Site Catalyst, Google Analytics, and other tools are fully leveraged to provide the insights needed to drive performance. Interface closely with technology partners to manage analytical environment, acquire data sets, and develop production applications
  • Learn the furniture retail industry as a whole to establish a strong understanding of Ashley’s products and their positioning in the marketplace, as well as the processes and procedures in how the business is operated
  • Maintain professional and technical knowledge by tracking emerging trends in analytics and eCommerce and by attending training and other developmental opportunities
  • Pick up projects on the fly; conduct ad hoc reporting and analysis as needed
  • Manage timelines, milestones and internal details to ensure timely provision of all deliverables
  • Demonstrate the company’s core and growth values in performance of all job functions
20

Traffic Analyst Resume Examples & Samples

  • Coordinates and performs central inbound traffic activities to include daily operations of Centralized Traffic Department to ensure Company’s goals and objectives are met
  • Compiles benchmarking data for vendor and carrier negotiations
  • Utilizes and analyzes vendor delivery purchase orders for profitability using the Company’s Transportation Management Systems for (17) company distribution centers
  • Maintains distribution center’s carrier logs to ensure profitability of inbound purchase orders, verifies carrier freight bills and assessorial charges are contractually correct
  • Administers allowances and rates with vendors and carriers to ensure profitability is achieved in the best interest of the company
  • Interfaces with and supports (14) individual procurement departments and personnel company wide, (17) distribution center management teams, multiple vendors, common carriers and corporate office departments to ensure operational success
  • Ensures that carriers are complying with State and Federal Department of Transportation safety regulations
  • Reviews and analyzes customer pick-up purchase orders for profitability
  • Works with procurement to ensure customer pick up allowances are entered by item by vendor
21

Website Traffic Analyst Resume Examples & Samples

  • Ideal candidate will bring strong problem solving and data management skills, proven ability to meet deadlines, and should be very detail oriented
  • Bachelor's degree in Marketing, Business, Communications or Technology/Engineering
  • Knowledge of ad serving technologies and media reporting/performance measurement platforms including DFP, DFA, Sizmek, Atlas, MOAT, Ad-Juster or similar systems a plus
22

Traffic Analyst Resume Examples & Samples

  • Active participation in process improvement for cost reductions
  • Audit and approve all invoices related to freight
  • Monitor freight costs and report on freight reductions, recommend cost savings initiatives and measure performance using metrics
  • Establish and implement freight payment plan with third party freight payment company
  • Maintain positive relations and regular communication with global/regional logistics managers and international support specialist
  • Assist in strategic corporate logistics initiatives, participate in carrier negotiations and trade lane optimization
  • Provide internal support to customer service, service depts., finance and others as needed
  • Assist in import/export processes, ensuring shipments are being delivered timely and efficiently
  • Assist in operational issues related to foreign trade
  • Provide routing and carrier recommendations and assist in coordinating with trucking companies
  • Interpretation of domestic and international bills of lading, House and Master airway bills
  • Transportation experience, freight billing, carrier selection, all modes of transit
  • Microsoft Office proficiency (Excel, Word)
  • Ability to follow oral and written communication
  • Prior experience in an warehousing, shipping environment
  • Experience in control of documents and material tracking
  • Must be PC literate and possess good organization and communication skills
  • 5-7 years’ experience in warehousing, shipping, receiving, traffic analytics, carrier management
  • Exposure to Import / Export processes, freight forwarding and customs billing/auditing
  • Demonstrated knowledge of trade regulations, including HTS classification, valuation, country of origin, marking and record-keeping
23

Traffic Analyst Resume Examples & Samples

  • Coordinates and performs central inbound traffic activities to include daily operations of the centralized Traffic Department to ensure Company’s goals and objectives are met
  • Maintains distribution center’s carrier logs to ensure profitability of inbound purchase orders. Verifies carrier freight bills and assessorial charges are contractually correct
  • Interfaces with and supports individual procurement departments and personnel company wide, distribution center management teams, multiple vendors, common carriers, and corporate office departments to ensure operational success
  • Works with procurement to ensure customer pick-up allowances are entered by item by vendor
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Ops & Traffic Analyst Resume Examples & Samples

  • Proactively monitor the health of websites, applications, and related services
  • Contribute to incident response on critical applications and infrastructure issues
  • Identify/detect trends and patterns on dashboards
  • Provide support for changes, releases, and incidents
  • Work with development, application engineering and operations teams to monitor and analyze user experience patterns and understand their business and technology requirements
  • Support application deployments and onboarding of new services that require monitoring support
  • Work towards automation of manual tasks whenever possible
  • Create, update, understand, and follow processes and knowledge documents with integrity
  • Most important - a passion to learn! We want people who are curious and eager to develop new skills
  • 5 to 3 years’ experience in Web Operations, Application Support, or similar position OR Bachelors/Masters degree in Computer Science, Mathematics, Statistics, Engineering or related discipline
  • Professional experience using log analysis or web analytics tools OR university-level course work in statistical analysis
  • Ability to communicate effectively in English, both in writing and verbally
  • Good understanding of HTML, JavaScript, CSS, and familiarity with typical web practices is preferred
  • Knowledge of eCommerce and especially in the travel domain is a plus
  • Demonstrated ability to construct complex SQL queries or write automated scripts for testing and analysis is great!
  • Great Teammate who works well with other team members and values their efforts and contributions