Delivery Associate Resume Samples
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Delivery Associate Resume Samples
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JT
J Tromp
Jackson
Tromp
910 Dach Walks
Philadelphia
PA
+1 (555) 171 9846
910 Dach Walks
Philadelphia
PA
Phone
p
+1 (555) 171 9846
Experience
Experience
New York, NY
Delivery Associate
New York, NY
Nitzsche-Paucek
New York, NY
Delivery Associate
- Lifts 26-100 pounds without assistance many times a day and also lifts 76-100 pounds with assistance many times a day
- Inspects condition of products (e.g., Appliances) before loading for delivery or assisting customer with loading
- Our team is smaller and very close knit. We have opportunities to cross train and share responsibilities, which gives us a lot of diversity in our work
- Ensures doors and gates are secured or monitored when open
- Secures truck contents before operating vehicle
- Uses box bailer to compress cardboard that is sent to receiving
- Matches items on paper or mobile invoice with quantities loaded by verifying descriptions, items, and model numbers
Chicago, IL
CIB Operations Fund Accounting Operational Service Delivery Associate
Chicago, IL
Hodkiewicz, Ferry and Thompson
Chicago, IL
CIB Operations Fund Accounting Operational Service Delivery Associate
- Identify and work towards opportunities to improve client behavior and effectiveness and efficiency of operational processes
- Be integral to the build out and continuous development of the new Middle Office model within Fund Services in EMEA
- Be an active participant on key initiatives driven by the Middle Office Management Team
- Maintain service plan and issue log
- Participate in Fund Accounting operations fast board meetings
- Ensure adherence to the Client SLA
- Be a primary point of contact for a single or multiple JPM client/s within the segment. Depending on the specific client this role may report into a Middle Office Client Lead
present
Chicago, IL
Service Delivery Associate Manager
Chicago, IL
Champlin-Abbott
present
Chicago, IL
Service Delivery Associate Manager
present
- Provides suggestions to Management on unit performance, including motivation tactics, incentive programs and performance rewards
- Assists in reviewing daily, weekly and monthly service levels and provides recommendations for improvements
- Provide single point of management and escalation for delivery teams on the service
- Participates in providing feedback to the Quality team for improvement suggestions
- Monitors team members performance with the focus on improvement
- Manage medium & high risk change
- Supports high quality work through a positive environment
Education
Education
Bachelor’s Degree in Related Technical
Bachelor’s Degree in Related Technical
Chapman University
Bachelor’s Degree in Related Technical
Skills
Skills
- Ability to recognize and act upon opportunities for chargeable work
- Good organisational skills
- Good, broad technical understanding of the services being provided and the technologies being used
- Good interpersonal skills
- Strong written communication skills – reports, business cases, etc
- SLA management
- Understanding of QA processes
- Project Management
- Contract administration
- Escalated major incident management
15 Delivery Associate resume templates
Read our complete resume writing guides
1
Operations Business Architecture & Change Management Change Delivery Associate Jersey City Resume Examples & Samples
- Lead cross-Operations, high priority projects and manage sponsors and stakeholders with competing priorities, resources and time constraints across all typical project phases
- Project initiation and scoping, including definition of plans and setting and managing realistic expectations for successful delivery with project stakeholders
- Business analysis and requirements definition
- Testing and implementation, in particular user acceptance testing
- Ongoing project management and quality assurance throughout the project
- Build and manage relationships with key project stakeholders in Operations, Technology and the business
- Work with Operations business units to assess and streamline processes in order to mitigate risk or control issues and generate efficiencies
- Provide support and advice to Operations management and project teams on project management tools and methods
- 2+ years of professional experience
- Be a motivated, energetic team player
- Have a proven track record of scoping and driving delivery of projects and achieving results independently on time and to budget
2
Operations Business Architecture & Change Management Change Delivery Associate Jersey City Resume Examples & Samples
- Leading cross-Operations, high profile projects with competing priorities, resources and time constraints across all typical project phases
- Minimum of 3 years of professional experience in project management and/or business analysis
- Proficient in Microsoft Word, Excel, Powerpoint, Project, Visio and Sharepoint
- Previous experience in Operations, Financial Services industry and / or Management Consulting
- Graduate Degree or MBA
- Project or Business Analysis (e.g. PMP/PMI/BAI) certification
- Be highly collaborative, team-oriented and strong consensus builder
- Demonstrate confidence in interaction with senior stakeholders
- Have a proven track record of scoping and driving delivery of projects and achieving results independently, on time and to budget inclusive of
3
Operations Business Architecture & Change Management Change Delivery Associate Jersey City Resume Examples & Samples
- Minimum of 3 years of professional experience in project management; business analysis; or technical project delivery
- Technical aptitude including proficiency in MS Office (Excel / Access)
- Quick learner with an innate curiosity
- Strong written and verbal communication skills, including the ability to pitch to junior and senior audiences
- Highly developed analytical skills with commercial focus and ability to perform business analysis and data analytics
- Knowledge of the technology development lifecycle, ability to understand process/system flows and ability to write detailed functional/technical specifications
- Team oriented with a collaborative and global outlook
- Attention to detail / excellent organization skills and able to manage own time and multi-task between numerous competing demands
- Bachelor’s degree or higher
- Experience in Operations financial services role; management consulting; or engineering
- Strong quality assurance and testing skills, including the ability to create test plans and test scripts, and track and resolve testing issues, design and conduct automated testing
- Use of programming / analytical tools (SQL, Visual Basic, C/C#, Java)
- Experience delivery of in process modelling and reengineering
- Demonstrated understanding of Operations processes and procedures and an ability to learn quickly – knowledge of processes related to Operations and / or the Financial Services industry
4
Operations Business Architecture & Change Management Change Delivery Associate Jersey City Resume Examples & Samples
- Strong analytical skills and project management technical skills
- Project issues, challenges, risks definition
- Status reporting
- Business Process Modeling using BPMN 2.0
- Business Rules Modeling
- Development of high quality deliverables
- Good organization skills - ability to handle multiple tasks, prioritize accordingly and make decisions as required
- Ability to work in project teams to help formulate the implications of a specific solution across the process, e.g. costs, risk, potential for re-use of services developed, etc
- Demonstrate excellent people management skills and ability to influence key stakeholders outside their direct control
- Demonstrate understanding of Operations processes and procedures and an ability to learn quickly – knowledge of processes related to Operations and / or the Financial Services industry
5
Gps-f&a Delivery Associate Resume Examples & Samples
- Basic knowledge in AP/Accounting
- Japanese: Fluent
- Korean: Fluent
6
Operations Business Architecture & Change Management Change Delivery Associate Irving Resume Examples & Samples
- Manage the planning and implementation of projects within Loan Operations, including the ability to track, coordinate, and drive project deliverables
- Design and maintain the conversion schedule, including identification and resolution of conversion dependencies, as part of system migration project
- Business analysis and requirements definition, including the ability to work with operations and technology to assess ROI of associated projects
- Ongoing project management, including progress monitoring, status updates, reporting and quality assurance throughout the project
- Conduct cross-divisional user testing sessions for newly developed functionality
- Manage initiatives through complete project life cycle
- Assist with various other projects as needed
- At least 2-3 years experience in a project management position with a proven track record of delivering complex projects individually or as part of a team
- At least 3.5 years industry experience in the Financial Services industry, preferably in Operations
- Proficiency using the Microsoft Office Suite in particular Excel, PowerPoint and Microsoft Word
- Strong business analysis and business requirements skills, with the ability to identify, review and prioritize business requirements across multiple user groups
- Evidence of active engagement in defining improved processes and solutions
- Ability to collaborate effectively across front office, operations and technology, teams
- Effective quality assurance and testing skills, including the ability to create test plans and test scripts, and track and resolve testing issues
- Strong leadership, interpersonal, presentation and communications skills
- Highly organized, pays attention to detail and has excellent follow through skills
- Fast learner with a proactive attitude
- Attention to detail / excellent organization skills and able to manage own time and multi-task between numerous competing
7
Operations Business Architecture & Change Management Change Delivery Associate Resume Examples & Samples
- Degree educated 2:1 or above
- Exposure to, or involvement in delivery of change in their current organisation (business analysis / project management)
- Formal Project Management and/or Process Improvements qualification (e.g. Prince2, Six
8
Microsoft Delivery Associate Partner Resume Examples & Samples
- Project financial planning, forecasting and reporting
- Managing all project management domains on custom development and/or systems integration projects
- Leading large (contract value > $10 million), complex systems integration and/or custom development projects in a consulting/client management environment
- Leading large (50+ FTE), geographically distributed (resources in 2 or more countries) teams
- Project Management Institute Project Management Professional (PMP) Certification
- Building and maintaining relationships with C level executives
- Being a recognized expert leading complex projects, demonstrated through mentoring junior project managers
- Providing Project Management consulting services - training, assessment, and core skills - to help clients establish PMOs, implement best practices and transform their businesses
- Industrial product industries
- At least 2 years experience in core areas of CRM (Sales, Service and/or Marketing modules)
- At least 3 years experience in core areas of CRM (Sales, Service and/or Marketing modules)
- At least 5 years experience providing PM consulting services - training, assessment, and core skills - to help clients establish PMOs, implement best practices and transform their businesses
- At least 10 years experience managing all project management domains on custom development and/or systems integration projects
- At least 10 years experience leading large (contract value > $10 million), complex systems integration and/or custom development projects in a consulting management environment
9
Cib-ts Trade Solution Delivery Associate Resume Examples & Samples
- Work in collaboration with the Trade Advisory and Sales to help structure and implement trade solutions based on client needs
- Manage the day-to-day control responsibilities, as well as implementation related reporting and tracking activities
- Coordinate and support projects and initiatives managed by Trade Solutions Delivery team
- 7+ years of experience in handling the middle or back office functions in Trade Finance
- Good communication skills (verbal and written) in English and Chinese and strong analytical abilities
- Control focus, meticulousness with an eye for details
- Ability to balance multiple tasks and responsibilities, and work well under pressure
10
Infrastructure Delivery Associate Resume Examples & Samples
- Provide “end-to-end” oversight of the execution phase of technical solution provided by Solution Architecture teams to meet the business/application requirements using standard GTI Services
- Attendance in multiple project meetings both complex and critical to business
- Subject matter expert for Infrastructure Delivery build processes & tools
- Responsible for coaching/mentoring team members
- College degree in related technical/business areas or equivalent work experience
- 5+ years of Client Delivery Service experience preferred
- Ability to make independent decisions about complex issues and solutions
- Ability to adapt to a rapidly changing business and technology environment
- Effective influencing skills, with groups not directly working for you
11
Business Solution Delivery Associate Resume Examples & Samples
- Act as the single point of contact for all technical and application support calls, performing incident management, troubleshooting through to issue resolution
- Provide professional and responsive telephone customer service to all PepsiCo employees who call for assistance
- PepsiCo North America Service Desk is staffed 24x7 with shift hours based upon business requirements. Holiday coverage is managed on a rotation basis
- 1-3 years help desk or technical support experience
- Outstanding customer service experience and resourcefulness
- Must possess working knowledge of current technologies and strong analytical skills
- Recent, verifiable experience working with
- Desktop operating systems (Windows 7, XP) and remote control
- MS Outlook/Exchange Server
- Security: password reset, authentication
- Remote Access (VPN)
- PC hardware configurations and diagnostics
- LAN/WAN technology
12
Business Solution Delivery Associate Manager Resume Examples & Samples
- Experience working in the Risk and Compliance area
- Project Management or Project Coordinator experience preferred
- Demonstrates the desire and ability to develop new technology skills, business knowledge, and customer service capability through training, experimentation, and self-study
- Ability to work on ad-hoc assignments and/or projects
- Excellent coordination and communication skills
- Ability to work in a team-oriented, collaborative environment and communicate using virtual communication tools (phone, conferencing, online meeting)
- High level of analytical and problem-solving abilities
- Strong understanding of the organization's goals and objectives
13
Delivery Associate Driver Resume Examples & Samples
- Service: Establish and maintain effective and respectful relationships with customers and provide outstanding customer service by having an account ownership mentality. Focus on account retention and seek opportunities to improve the account by being the first/primary responder to all customer issues and opportunities. Ensure products are loaded/unloaded in a safe manner, proper items and quantities of merchandise are delivered on their regularly scheduled day, merchandise is stocked, products are rotated, and all equipments are maintained and cleaned
- Route Based Responsibilities: Operate Company vehicle safely and courteously while following the rules of the road. Verify the daily preventative maintenance of the vehicle and keep the interior of the truck clean, organized, and safely maintained. Comply with all DOT requirements
- Communication: Communicate effectively in a variety of settings and styles. Practice attentive and active listening and communicate effectively under adverse conditions through the internal/external communication process. Communicate with the GM, RSM, CSM, and CSA’s regarding customers and reports on pending problems, or on evidence of competitors in customer locations
- Ability to communicate at high efficiency and effectiveness with clients and operations staff. Ability to respond quickly to changing demands
- Must have good interpersonal skills and customer service skills acquired through 1-2 years of experience in a position requiring heavy public contact. Must possess an acceptable driving record in accordance with the CMV policy and a valid driver's license
- Client interaction, communication, organization/time management are critical to the success of this role. The ability to work efficiently and independently is important as well
14
Delivery Associate Driver Resume Examples & Samples
- Service: Pack, Deliver and set up on sight catering events. Ensure products are loaded/unloaded in a safe manner, proper items and quantities of merchandise are delivered on their regularly scheduled day, merchandise is stocked, products are rotated, and all equipments are maintained and cleaned
- Communication: Communicate effectively in a variety of settings and styles. Practice attentive and active listening and communicate effectively under adverse conditions through the internal/external communication process
- If interested in this position please contact Tanya Bacon. bacon-tanya@aramark.com
15
Operations Delivery Associate Resume Examples & Samples
- Operate business processes for clients on a regular basis, which includes synthesizing data, performing quality checks and creating error-free deliverables
- Use and update clearly defined checklists to ensure all process steps are followed and deliverables conform to specific technical and business requirements
- Work as a part of a global delivery team, supporting other team members with data requests, analytics and deliverable development
- Operate business planning and analytics applications. Understand system operating rules, making changes based on client requirements
- Communicate with internal teams to resolve any issues with system and process inputs/outputs to ensure timely and high-quality delivery
- Work directly with internal and/or external clients at the client location or from a ZS office to provide operations support for extended periods of time
- Bachelor's degree in Business, Computer Science, Engineering, Statistics and Math suggested, but not required
- Excellent organizational and task management skills
- Comfort with cyclical tasks
- Strong work ethic and personal initiative
- Structured problem solving skills
- Focus on quality and detail orientation
- Ability to work across global cross-office teams across different time zones
- Basic communication skills
- Comfort with computer technology and software
16
Driver / Delivery Associate, Temporary Resume Examples & Samples
- Pick merchandise from stores pick list to be delivered to the store
- Unload the merchandise and fixtures at the stores
- Maintain paperwork for every delivery
- Adhere to company safety guidelines whether at the warehouse, a store, or when driving a truck
- Follows shortage programs and procedures
- Regular, dependable attendance and punctuality
- Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Basic math functions such as addition, subtraction, multiplication, and division
- Must possess a strong sense of urgency
17
Business Solution Delivery Associate Analyst Resume Examples & Samples
- Perform migrations on schedule and error free
- Act as SME for one or more platforms
- Write and update solutions for AMS and customer base
- Coordinate with internal and external teams for process improvement
- Develop a deep understanding of one or more process area, working with the appropriate external teams to learn how and why processes are performed
- Work nights and weekends to accommodate the business needs when performing migrations
- 1 to 2 years minimum mainframe related experience
- Experience in Business Objects, Unix, Informatica, WebLogic, EDI, and Database migration processes desired
- UPerform experience desired
- Unix basic knowledge
- Ability to handle multiple tasks as once, while ensuring applicable methodology is followed for each task
18
Business Solution Delivery Associate Specialist Resume Examples & Samples
- Perform design, development, implementation and maintenance of multiple software applications & back-end services
- Design, develop, enhance new/existing back-end integrations
- Provide expertise to define solutions with high performance and scalability
- Liaison with business and work closely with various vendors to introduce new features into the GTM applications
- Design the software test requirements for the modules under development, execute test specifications
- Provide hands on help in analyzing, designing and developing solutions to complex technical problems
- Work with project managers and technical teams in a cross-functional environment, to implement quality products that meet the business goals
- Part of rotation team that provides 24x7 support to all Go to Market Systems
- 7+ years IT development experience
- Knowledge/background in Infrastructure (servers, setup, configuration) in order to troubleshoot operational issues
- Broad understanding of business and IT functions and processes
- Java or equivalent programming skills
- Solid understanding of databases such as Sybase, Oracle and DB2
- Backend programming experience (SQL, PL/SQL, Store Procedures)
- Deep experience working with integrating Packaged software
- Experience with vendor applications configuration, setup, integration
- Experience with Mobile platforms
- Ability to work collaboratively with both internal and external teams
- Must be self-motivated with track record of managing multiple development tasks and competing priorities simultaneously with minimal supervision while consistently meeting objectives
- Excellent written and communication skills and demonstrated senior-level development experience along with strong analytical and troubleshooting skills
- Must be willing and able to travel up to 5% of time
19
Driver / Delivery Associate Temporary Resume Examples & Samples
- Follows shortage programs and procedures as they pertain to the receiving function
- Assist with special projects as assigned
- Perform these functions in an efficient manner, as directed by the Supervisor
- No felony convictions for the last 10 years
- Able to use a calculator
20
Business & Technology Delivery Associate Manager Resume Examples & Samples
- Analyse, design and / or develop best practice business changes through technology solutions
- Manage onshore and offshore development teams
- Understand and translate requirements into business and technology solutions and provide technology analysis
- Analyse as-is and to-be processes to define system / technology requirements
- Deliver quality functional/application designs and ensure technology solutions represent current and future business requirements
- Develop and implement quality business solutions for the client
- The ideal candidate will have agile delivery experience
- Functional and technical design and development team management
- Solution blueprinting and technical architecture
21
Country Controllership Delivery Associate With English Resume Examples & Samples
- Communication and interpersonal skills
- Min. 2 years experience in an accounting environment
- Undertaking professional examinations, e.g. CIMA, ACCA
22
Business Solution Delivery Associate Analyst Resume Examples & Samples
- At least 2 years of development experience in Java or C++. Unix knowledge is an added advantage
- Strong interpersonal skills, including oral and written communication skills
- Attention to details and analytical skills are critical for this role
- Should be familiar creating use case diagrams
- Must be a strong team player
23
Delivery Associate Resume Examples & Samples
- Matches items on paper or mobile
- Ability to read, write, and perform
- 3 months experience operating
24
Water Heater Delivery Associate Resume Examples & Samples
- Deliver materials to the customer, which includes unloading, setting in place, and ensuring delivery of ticket with material
- Fuel the delivery truck as needed and report any problems or issues to supervisor
- Pull and prepare water heaters for shipment
- Maintain a clean appearance and work area
- Work flexible hours for emergency deliveries, as needed
25
Bus & Tech Delivery Associate Manager Resume Examples & Samples
- 7 years of experience in SAP FI integration
- Software Engineering Degree
- Inmediate Availability
26
Materials Managemnt Delivery Associate Resume Examples & Samples
- 1-2 years experience
- Works under moderate degree of supervision
- Work typically involves regular review of output by work lead or supervisor
27
Driver / Delivery Associate Resume Examples & Samples
- Load merchandise, fixtures, tables, and displays onto the trucks
- Drive the trucks from the warehouse to corresponding store locations
- Unload trucks delivering merchandise and fixtures to the warehouse
- Participate in general maintenance, organization, and housekeeping
- No specific educational accomplishments are necessary
- Must have at least three years experience as a driver
- Self-starter, able to work independently and as part of a team and must have good time management skills
- Must be able to sit and drive for at least one hour at a time
- Ability to collaborate and function as a member of a team
- Should be comfortable with the use of computers and frequent use of RF equipment
28
Business & Technology Delivery Associate Manager Resume Examples & Samples
- 6 years of experience in SAP SD integration
- Experience with the product industry clients
- Ability to work creatively and analytically in a problem-solving environment
- Good communication (written and oral) and interpersonal skills
29
Delivery Associate, Global Delivery Center Resume Examples & Samples
- College Graduate, preferably Computer-related courses such as Computer Management, Computer Engineering, Computer Science, Information Technology, etc
- Other preferred courses are Statistics, Mathematics, Engineering and the like
- Strong knowledge in Programming
- Exposure to SPSS or other statistical software is an advantage
30
Pizza Delivery Associate Resume Examples & Samples
- Capable of demonstrating good judgment when dealing with guests and staff members
- Good communication skills and the ability to work independently as well as with other team members and departments
- Able to work unsupervised for extensive periods, and to demonstrate good judgment when dealing with guests and staff members
31
Study Delivery Associate Resume Examples & Samples
- Systems data accuracy
- Ensure high quality and up-to-date information in planning and tracking tools for project and study level data (e.g. SAP, eTrack, MicroSoft Project, Planisware, …)
- Ensure consistency of the information for agreed study and project level information between the Clinical Project Tracking and other relevant databases (e.g. MSP, SAP) using available reports (e.g. Active Portfolio report, eTrack Compliance report)
- Follow-up with study team members (SDL, Local Delivery Lead (LDL) …) to resolve discrepancies as needed and escalate any issue to SDL/PDL
- Under the direction of the SDL/PDL: assist in preparing study/project report and status, assist in compiling data in preparation of study/project presentations and updates related to time/budget/quality
- Support for budget
- Coordinate Study Budget Breakdown (SBB) process and track SBB status from start to end (approval), including encoding SBB in SAP and ensure consistency between SBB-SAP and ICTA
- Review Budget Actuals vs. Forecasts, monitor expenses (invoices and cross-charges) on regular basis and support to monthly studies budget review meeting preparation and any cost management plan maintenance
- Provide support in resolution of deviations/issues in actual expenses and escalate if required to SDL/PDL
- Support for contract: Provide support on contract development (Intercompany Clinical Trial Agreements (ICTAs), Services Agreements…) as appropriate
- Support for quality: Support SDL and PDL for quality assessment/controls and inspections/audits as required (including providing support to TMF completeness and quality assessment)
- Support for operational activities
- Support the SDL/PDL for study and project coordination (e.g. providing the team with study-related reports, actions follow up, etc.), as appropriate
- Provide support for preparation and/or customization of the templates of study documents (via eTMF) according to study requirements
- Creation/review of study specific documents and/or listings according to study requirements
- Provide support to ensure documents needed for submission are available (eTMF or appropriate system) for the country
- Collect central study essential documents and conduct Level 1 QC (as agreed per process) and keep an overview of local study essential documents (via TCS)
- Provide an overview of the Financial Disclosure activities in collaboration with TCS (when appropriate) and cascade to study team as appropriate
- File and archive central study essential documents and provide support (when required) for filing and archiving of local study essential documents
- Maintain team sites as relevant (project, study, RCA,…)
- Provide support for the preparation of operational meetings (e.g. Monitors meetings) as appropriate
- Participate in study specific meetings (including meeting minutes, preparation, dissemination, follow-up to/with team members and archiving)
- Support process improvements
- Interact with other team members to share best practices, lessons learned and implementation of improvements
- Appointment scheduling for study related meetings
- Support process improvement initiatives and shares best practices and lessons learned within study delivery and beyond
32
Delivery Associate Resume Examples & Samples
- Secures truck contents before operating vehicle
- Greets and acknowledges all customers in a friendly, professional manner; provides quick, responsive customer service; and understands and responds appropriately to basic customer and employee inquiries
- Ensures that the loads are safe and secure
- Ensures cleanliness, standard maintenance and repairs, and upkeep of delivery vehicles; and completes and /or verifies daily vehicle inspections and reports (i.e., Delivery Vehicle Inspection Reports (DVIRs))
- Handles delivery calls by contacting customers directly
- Escalates customer complaints, dissatisfaction, and procedure violations
- Unloads, connects, tests, and demonstrates products
- Pulls merchandise, builds delivery loads, and loads trucks (within the truck's payload) according to delivery order
- Observes all power equipment safety rules and regulations while assembling and/or performing pre-delivery inspections including observing all Hazmat rules and regulations in regard to power equipment fluids
- Participates in recycling programs by making sure proper materials (e.g., Appliances, Plastics, and Batteries) are recycled (e.g., Cardboard bale, Appliance trailer, or Front of store) as appropriate
33
Big Data Development & Delivery Associate Resume Examples & Samples
- Manage a complex project around the implementation of Big Data environments
- Analyze and manage project risks, issues, costs, and benefits and make relevant recommendations to the business and technology leadership team
- Provide project and executive level status reporting
- Ensure projects are completed in accordance with all Security, Risk, Architecture, and other relevant firm-wide guidelines
- Establish and maintain effective working relationships across contributing teams, various LOB’s, senior technology management, business management, program sponsors, vendors, and business clients
- 4+ years in IT Program/Project Management experience with strong leadership or management skills
- Demonstrable expertise with functional requirements specification, project scoping, project management, and resource planning
- Bachelor's degree in computer science or related area
34
Change Delivery Associate Resume Examples & Samples
- Bachelors / Undergraduate Degree
- Proficient in Microsoft Word, Excel, PowerPoint, Project, Visio and SharePoint
- Understands and appropriately addresses Goldman Sachs compliance and reputational judgment issues
35
Service Delivery Associate Manager Resume Examples & Samples
- Coordinate individual and team work assignments
- Monitors work load balancing
- Supports high quality work through a positive environment
- Monitors team members performance with the focus on improvement
- Ensures individual and team service levels are met or exceeded
- Assists in reviewing daily, weekly and monthly service levels and provides recommendations for improvements
- Front line contact for questions or issues surrounding service levels
- Participates in providing feedback to the Quality team for improvement suggestions
- Works with auditing resources on individual and team error trends
- Ensures timely feedback is provided to individuals and teams on quality issues, changes or trends
- Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period
- Provides suggestions to Management on unit performance, including motivation tactics, incentive programs and performance rewards
- Minimum of 4 years’ experience in Finance, Collections
- Minimum of 4 years’ of experience in a Manager, Supervisory, or Team Lead role
- Minimum of 3 years’ of experience in a customer-facing operations environment
- Experience with general accounting principles
- Experience with Oracle ERP accounting system
- Fast-paced dynamic environment
- Schedule flexibility
36
EE Tech Architecture Delivery Associate Manager Resume Examples & Samples
- A thorough understanding of System Administration is a must, and specific experience with Linux required
- Candidate will also be responsible for providing advanced engineering support to production support teams for complex application performance and incidental issues
- Strong understanding and knowledge of Linux, Automation Tools (Chef or Puppet), AWS Services (EC2, Network, ELB, S3/EBS, etc.) or similar Public Cloud platform, and scripting
37
Data Architecture Delivery Associate Manager Resume Examples & Samples
- Min of 6 years’ experience with basic Data Architecture concepts including Master Data Management, Archiving, Indexing, Logging, etc
- Minimum of 6 years with ETL Tools (open sourced or packaged), at least one if not both
- Full life cycle development
- Industry experience (financial services, resources, healthcare, government, products, communications, high tech)
38
Inland Delivery Associate Resume Examples & Samples
- Arranging and coordinating the daily transport business: planning, optimizing, allocating and executing
- Placing of Transport Orders
- Ensuring that all store door import/export requirements are maintained to ensure the timely departure of import/export cargo as per service delivery requirements
- Coordinating with rail, line and terminal operations to ensure movement of containers as planned
- Monitoring, recording and reporting cost savings, servicing failures and emptying equipment inventory to department Supervisor/Manager, along with suitable recommendations
- Enabling and supporting the work with the GSC (primary for offshored activities)
- Closing contact with NEULOC & TNM & Procurement & CS
- Reporting daily store door movements, service failure issues and other challenges to supervisor
- Improving Inland Operations' processes
- Following methods and measuring to drive intermodal, positioning and storage costs down
- Comparing rates of suppliers to get lowest transport price
- Ensuring that transport volume is split over suppliers as per guideline of Management
- Invoicing and dispute invoices handling
- Keeping records of suppliers performance
- Ensuring suppliers use Track & Trace (OTD)
- Ensuring that own rail products are used to maximize our utilization
- Ensuring triangulations possibilities are used to a largest extend
- EQM positioning
- Cost-recovery and Cost control
- Maintaining data integrity through accurate inputs/updates to all related systems
39
Change Delivery Associate Resume Examples & Samples
- 4-5+ years of professional experience with 2 years of project / change management experience in business process and technology implementations
- Comfortable leading project working groups and possesses strong facilitation and data gathering skills
- Excellent communication and interpersonal skills, both written and oral; confident in interaction with senior stakeholders
- Strategic thinker with strong business analysis and planning skills. Capable of identifying and interpreting wider-ranging issues: ‘Big picture’ understanding. Provide creative & innovative solutions. Ability to formulate the implications of a specific solution across processes, e.g. costs, risk, service
- Have a proven track record of scoping and driving delivery of projects and achieving results independently, on time and to budget including
- Strong analytical skills including process analysis. Very strong interest in the underlying detail of the analysis is a must
- Excellent project management skills including project scope definition; project issues, challenges, risks definition; status reporting; test strategy definition and User Acceptance Test execution
40
Delivery Associate Technical Director Resume Examples & Samples
- Experience within PMO-ITIL program management environment
- Experience with Big Data Architecture
- Experience with Java development
- Experience leading or managing Managers, strong leadership skills desired
41
CIB Operations Fund Accounting Manager Operational Service Delivery Associate Resume Examples & Samples
- Participate in Fund Accounting operations fast board meetings
- Ensure adherence to the Client SLA
- Ensuring awareness of and adherence to regulatory requirements for Fund Accounting
- A strong sense of ownership and responsibility
- Excellent client facing skills
- Ability to manage the Clients change agenda with conflicting priorities
- Knowledge of key operations controls & workflow
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CIB Operations Fund Accounting Operational Service Delivery Associate Resume Examples & Samples
- Maintains responsibility for the Fund Accounting operational process
- Maintain service plan and issue log
- Ability to work with other products (Transfer Agency, Financial Reporting, Tax Services)
- Willingness to make decisions, while ensuring buy in from internal and external stakeholders
- Comfortable working across all levels of the organization and bringing teams together to achieve results
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Assembler / Delivery Associate Resume Examples & Samples
- Assemble merchandise
- Prepare merchandise for delivery
- Responsible for general maintenance/upkeep of delivery vehicle
- Assist in unloading freight and Blain trucks
- Assist in returning merchandise to appropriate areas in the warehouse
- Comply with DOT regulations at all times
- Assist with other duties as assigned
- Pulling/backing a trailer experience
- Basic motor knowledge
- Prior Small Engine Maintenance experience is preferred
- Able to pass pre-employment drug screening and background checks
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Service Delivery Associate Manager Resume Examples & Samples
- Internal single point of contact for the service
- Hands on management of Major Incidents & Problems
- Management of actions to reduce Incidents & Problems
- Project deliverables management
- Provide single point of management and escalation for delivery teams on the service
- Chair regular VTMs with service leads from each domain
- Incident & Problems for period
- Risk Review
- Outstanding MIR & root cause elimination plans
- Service trends
- Project status and planning
- CIP plan
- Man time cost review
- Co-ordinate the delivery of the service across all delivery domains by assisting with planning, prioritising activities, and obtaining guidance from the Service Owner, for example the CSDM
- Service expert /reference for senior management & customers
- Scope of service & related metrics & SLA
- Technologies used
- Risks & opportunities
- Manage the delivery Risk Register, ensuring appropriate owner, senior approval & review of ‘accepted’ risk
- Have a detailed knowledge of the skills and levels of ability required to deliver the service and ensure the resourcing of the service meets these, mitigating risks with the appropriate domain
- Support the CAB ensuring changes for the account are accurately explained, risk assessed and authorised
- Reject changes that will impact the service without customer acceptance to risk
- Plan maintenance changes appropriately in advance
- Quality check
- Manage medium & high risk change
- Create, agree & maintain DR process for the account (appropriate to cost available)
- Recognise the business impact of service quality issues and manage resolution to customer satisfaction
- Translate business requirements / concepts into technical requirements and specifications
- Assess account delivery against all aspects of ITIL service management. Ensuring appropriate resolution to identified gaps
- Ensure Service Integrity is maintained through appropriate logical and physical security controls, demonstrate appropriate audit adherence
- Manage supply of services from 3rd party
- Identify out-of-scope requests and co-ordinate cost and time estimates for Service owner to present to the client
- Provide regular agreed updates on service issues to the Service owner
- Oversee appropriate capacity management ensuring there is no unexpected impact to the service due to growth
- Have sufficient knowledge to provide effective cover to other SDM services when required
- Manage resource actuals to agreed Service Owner plan
- Management of IT Service Delivery
- Good, broad technical understanding of the services being provided and the technologies being used
- Ability to recognize and act upon opportunities for chargeable work
- Contract administration
- SLA management
- Strong written communication skills – reports, business cases, etc
- Significant experience in IT Systems Management or IT Project Management in a highly delivery focussed role with a significant infrastructure content
- Experience in Service Delivery Management in a large enterprise or outsourcing provider
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Study Delivery Associate Resume Examples & Samples
- Trial Master File (TMF)
- Clinical documentation and communication management
- Serious Adverse Events (SAE) documentation
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Development & Delivery Associate Resume Examples & Samples
- Partner with a variety of internal and external clients to solve business problems and providing strategic insights through data mining, analytics and modeling
- Interact with senior leaders within JPMIS to drive and develop business strategy
- Derive a broad understanding of different businesses within JPMC as well as external parties, and the opportunity to use data to drive business performance
- Establish a grounding within the Big Data space
- Help define new product / solution opportunities (i.e., take high level ideas, pressure test feasibility, assess the market for the ideas)
- Engagement with clients to assess the feasibility and usefulness of a given product / solution
- Plan and execute implementation of product build (day to day responsibility, project management)
- Clearly articulate ideas (how will a product add value? for which clients?)
- See value JPM-IS can add to groups both within and outside of JPMC
- In general, top-tier talent, as demonstrated by performance history and educational background/accomplishments. Undergraduate degree in a quantitative discipline required; Graduate degree preferred
- Consulting orientation ability to influence both internal & external business partners. 2+ years at a top tier management consulting firm preferred
- Experience in product development is desirable
- Strong written and oral presentation / communication skills – the ability to convey complex information simply and clearly to senior business leaders
- Undergraduate degree from a top-tier institution, in a quantitative discipline required; Graduate degree preferred
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CIB Operations Fund Accounting Operational Service Delivery Associate Resume Examples & Samples
- Be a primary point of contact for a single or multiple JPM client/s within the segment. Depending on the specific client this role may report into a Middle Office Client Lead
- Building a stable relationship with the client to support key interactions and seamless escalation
- Represent JPM across all service and change discussions for Fund accounting, Fin Reporting, and Taxation
- Where required manage directly a team of professionals that work within the Middle Office segment
- Be integral to the build out and continuous development of the new Middle Office model within Fund Services in EMEA
- Ensure that the service quality that is delivered to clients is of an excellent standard
- Build out a progressive approach to improving the quality of service delivered to the client
- Support the Co-ordination and delivery of all key service reviews with the client
- Support Snr Mgt with appropriate escalation of all issues, service updates, and progress updates for the client
- Maintaining an excellent and interactive relationship with internal partners inclusive of Client Service, Sales, Technology, Solutions, Custody and Prod development
- Supporting the global operations teams to deliver a quality product through efficient issue resolution, proactive client engagement, and effective deliverable planning (examples)
- Be an active participant on key initiatives driven by the Middle Office Management Team
- Primary client facing subject matter expert for service delivery impacting matters
- Maintains governance and responsibility for operational process
- Pre-empt (where possible) and manage/resolve service issues and ensure timely communication to the client (and to Client Service where relationship impacting matter)
- Identify and work towards opportunities to improve client behavior and effectiveness and efficiency of operational processes
- Ensure regulatory requirements requiring changes to operational process are met
- Support client training requirements including maximizing self service opportunities
- Ensure awareness of clients overall CIB operating model to present connected front to the client
- Participate in operations fast board meetings and conduct EOD calls with all OSD & processing teams to ensure seamless service delivery
- Own required processing to fully resolve inquiries consistent with client SLA
- Proven client facing skills
- Ability to work across products (FA, FR, TA, Tax, IO, Perf). Key attribute will be ability to be informed of detail across the product set
- Drive results through leadership, people, communication and influence
- Comfortable with change, ambiguity, debate, conflict and informed risk taking
- Multi-tasker who can manage multiple streams of work concurrently
- Balance commercial mindset with Operational capacity and capability
- Willingness to make decisions, while ensuring buy in from stakeholders. Ability to challenge and influence stakeholders to ensure decisions are well thought out and can be executed from an operations perspective
- Management: Solid Experience in Operations or Client Service management
- Organization: Evidence of organizational and time management skills
- Client Service: Ability to interact efficiently with Clients and effectively manage client expectations
- Business Knowledge: Strong Product & Business Knowledge
- Change Agenda: Ability to manage change agenda with conflicting priorities
- Controls Focus: Keen understanding of the control infrastructure within Fund Accounting
- Leadership: Drives teams forward with support from Mgt team
- Communication Skill set: Strong written and verbal communication skills with complimentary presentation skills
- Documentation: Ability to produce clear, concise, relevant and accurate documentation
- Results driven: Proven track record
- Team player: Comfortable working across all levels of the organization and bringing teams together to achieve results
