Delivery Team Lead Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the delivery team lead job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

G Ruecker

Grace

Ruecker

962 Kallie Pike

Detroit

+1 (555) 836 7833

962 Kallie Pike

Detroit

Phone

p +1 (555) 836 7833

Experience Experience

New York, NY

Service Delivery Team Lead

New York, NY

Emard-Hammes

New York, NY

Service Delivery Team Lead

Ongoing improvement of status-quo by defining working standards (tools, benchmarks, best practice, shaping the industry)
Managing daily reporting, commentary and communication with key stakeholders across regions daily throughout the close
Maintaining the production schedule, keeping track of holidays, sick leaves and leaves
Managing and developing a team of service delivery specialists
Leading a team of service delivery specialists
Meeting KPIs for request management, solution delivery and service improvement as agreed
People management (i.e. coaching your team to successfully support daily activities, continuous and transparent communication of strategy and goals, forecasting & planning)

Chicago, IL

Telecom Delivery Team Lead

Chicago, IL

Stanton Group

Chicago, IL

Telecom Delivery Team Lead

Manage staff workload, approvals and assignments
Workload planning and management
Develop and oversee CN testing standards for PTC wayside, base station and locomotive radio testing
Lead, mentor and provide strong technical guidance and direction to staff
Quality management
Participate in employee performance review process
Process management and compliance

present

Los Angeles, CA

Calculation Engines & Delivery Team Lead

Los Angeles, CA

Welch, Kozey and Stiedemann

present

Los Angeles, CA

Calculation Engines & Delivery Team Lead

present

Work on the improvement of the Continuous Delivery platform
Establish the release calendar taking into considerations project, maintenance, enhancement and technical upgrades
Assign and follow-up the work,
Attend Change Management meetings,
Plan for the release with the team leads and project managers,
Hands on development
Prepare and analyse the work, review it with peers (team leads or domain architects),

Education Education

Bachelor’s Degree in Business Studies

Columbia University

Bachelor’s Degree in Business Studies

Skills Skills

Ability to effectively manage multiple projects and conflicting deadlines
Great discounts and benefits across from companies like Apple, Microsoft, nib, Optus, Fitness First and Genesis and access to our Employee Share Plan
Apply strong project management skills to manage the deployment teams activities
Strong understanding of infrastructure technologies including Server or Network technologies, Virtualisation and Backup technologies
Manage resources to deliver assigned project tasks to CTS customers to achieve agreed service levels
Providing technical assistance and knowledge as a subject matter expert in Microsoft Server and Active Directory, VMware and various other products (including Network)
Mentoring other members of the Delivery Team to achieve innovative, efficient and effective delivery of Server and Network product technology services to our internal and external customers
Experience in managing and mentoring a technical team
Maintain contact with external vendors in order to keep current with technology progress, roadmaps and overall direction of technology used, or to be used, in Computershare
Experience adhering to auditing compliance standards

Create a Resume in Minutes

15 Delivery Team Lead resume templates

Read our complete resume writing guides

Service Delivery Team Lead Resume Examples & Samples

Provide direct supervision frequency on a weekly or as needed basis
Act independently to deliver program/project to schedule, budget and scope; support provided as required and requested, and is self-driven and motivated
Lead program/project teams consisting of cross functional, global, and virtual groups; directly supervises staff; assigns responsibility to members; monitors progress
Coach, mentor and support less experienced program/project managers
Provide leadership and direction to the Service Delivery/SLDC/Architecture and InfoSec teams involved in service delivery
Delivery of programs/projects aligned to key business imperatives and technology strategies and architectures
Manage program cost to agreed plan and implement Productivity Improvement initiatives
Perform the relevant program/project management processes – i.e. Initiate, plan, execute, monitor and control and close, and the supporting processes e.g. Scope, cost, time, issue, risk, resource, communication, stakeholder management
Plan the program/project based on a defined need – results in detailed scope/budget/schedule baseline
Support development of business cases with the customer team including leading on the solutions estimate
Perform gate reviews and quality assurance reviews with all aspects of IT organization and business sponsors
Develop and present customer reports
Perform risk, issue and change management across both Business and IT parts of the program/project
Ensure that quality program/project standards are met through the effective implementation or use of approved processes, methodologies and deliverables
Support the Program Executive in the management of contract change and service related issues
Manage external contracts and suppliers where required
Manage the day to day cross IT team operations and act as interface between Delivery and the internal customer
Achieve agreed satisfaction targets; participate in the Satisfaction Process to drive improvements in service quality
Manage pre-production incidents as key success factor. Ensure adequate communication with customer and DPE in any major incident. Perform "Exec Alerts" as defined
Manage problems and changes, develop and drive Service Improvements base on Risk, Controls, and Analytics (RCAs), trends and customer inputs
Monitor and manage program/project baseline to ensure activities are occurring as planned - scope, budget and schedule – manages variances
Proactively identify risks and issues on programs/projects - leading team to develop risk management and issues management plans
Anticipate problems before they occur; defines the problem or risk; identifies possible causes; works with team to identify solutions; selects and implements most appropriate solution
Balance both the "science" of how to perform program/project management and the "art" of program/project management, which is learned through experience and skill training/application
Possess analytical skills and problem solving skills needed to manage multiple factors on a program/project simultaneously
7+ years’ experience in program/project management
Familiarity with ITIL v2 or 3 would be advantageous
Project management certification is preferred (PMI/CAPM or PMP, PRINCE2)
Familiarity with Agile and DevOps a plus
Six Sigma training / certification a plus

Treasury & Payment Solutions Digital Solutions Delivery Team Lead Resume Examples & Samples

Bachelor’s Degree in any business discipline
Advanced Degree
Demonstrated creativity and analytical ability
Process improvement skills

Service Delivery Team Lead Cyber Vulnerability Management Resume Examples & Samples

Crafts, communicates and coordinates timely remediation of security vulnerabilities and hygiene issues impacting various aspects of technology
Works with larger team identify exposure, vulnerability assessment, and root cause of systemic issues leading to presence of vulnerabilities/hygiene issues
Creates and maintains sustainable processes to track and communicate status of remediation
Strong ability to drive change in an organization
Previous experience with Vulnerability Management/Risk Management
Excellent relationship/partnering skills with other enabling teams (i.e. other firmwide technical teams)
Strong project management/organizational skills
Thorough and can see tasks through from start to finish
Abilities to create and implement processes that can scale firmwide
Familiarity with good security practices and implementation of these concepts in various scenarios
Ability to assimilate technical and voluminous data and translate into layman terms
Ability to craft presentations and updates for senior management
Strong attention to detail, data accuracy, and data analysis
Strong execution/delivery track record
Able to understand and breakdown complex problems
Previous experience working in large scale environments with diverse technologies

Service Delivery Team Lead Resume Examples & Samples

Leading a team of service delivery specialists
Partnering with Application Development and Infrastructure Services (IS) Service Operations to ensure that infrastructure is delivered according to the requirement
Prioritizing infrastructure request and delivery pipelines to ensure delivery of both the business and IS agendas
Understanding business priorities; supporting strategic and innovative thinking
Managing client expectations on delivery of infrastructure services
Ensuring effective communication of progress, issues and risks to key stakeholders
Managing and developing a team of service delivery specialists
Assessing, understanding, documenting and maintaining current infrastructure delivery processes
Meeting KPIs for request management, solution delivery and service improvement as agreed

Accenture Service Delivery Team Lead Resume Examples & Samples

Maintain ledgers, statements and accounts within established procedures taking appropriate action to secure or make payment, resolve discrepancies, etc
Verify calculations, allocations, etc. and checks or obtains information for incorrect or incomplete documents
For Operations, facilitate effective Management Operating System, ensuring timely reviews of process outcomes [(3X3) metrics, Key Performance Indicators (KPIs), Service Level Agreements (SLA)] and improvement/change initiatives
Scan statements, ledgers, and accounts to identify unusual/overdue items and selects the correct procedure for actions, referring more complex items to a more senior person as appropriate
Analyze data from statements, ledgers, accounts, etc
Shares information required for the team to be successful
Seeks opportunities to improve knowledge, skills, and performance by reviewing knowledge base content, practicing skills and being receptive to coaching and constructive feedback
Identify and undertakes initial investigation of variances against budgets and standards
Collate and extract data, produce schedules, summaries etc
May deal with clients and suppliers on the telephone to exchange information and clarify facts
Prepare routine reports from statistical and financial information to ensure management receives appropriate information in an accurate and timely manner
May provide ad-hoc analyses and summaries of information as requested
Coordinate training and team development activities if applicable
Provide quality, cost effective service while looking at ways to contribute to process improvement
May identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction
May take accountability for effectively handling senior level escalations or customer complaints received via various sources
May assist with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement
May complete and resolve non-call customer contact requests received by mail, web or email
May complete outbound customer contacts to resolve customer issues or recommend products or services, e.g., request bill payment, follow up on customer issues
May manage the team by resource planning in order to optimise availability, set goals and objectives for each team member and ensure individuals meet their targets
May deliver new hire training and refresher training, make recommendations for changes and enhancements to existing training content, and assist in design and creation of relevant training material
MS Office
ERP Package (desirable)
Bachelor's Degree in Banking and Finance/ Management with Finance/ Accounting with Finance with at least 4+ years relevant experience in Banking/Finance Field
Cost Management
Operational Excellence
Balance Sheet Reconciliations
Data Analytics and Interpretation
GAAP (General Accepted Accounting Principles)
Regulatory Accounting
Tax Accounting
Operations Management
Problem Solving & Escalation Management
Service Level Agreement (SLA) Management
User Relationship Management
Call / Conversation Management
Customer Interaction Handling
Service Enablement
Customer Queries and Data quality

Integration Architect / Delivery Team Lead Resume Examples & Samples

Support of 9 out of 10 technology mergers in Poland
Facilitation of 80% of mobile calls in Poland by systems implemented by Accenture
Most complex IT transformations in Poland
60% of current accounts in Polish banks work on systems implemented by Accenture
Team Lead with minimum 4 years of experience in delivering Integration/Order Management solutions for telecoms
Knowledge of telecommunication industry (eTOM, SID)
Knowledge of ICT products//technologies
Experience in designing and delivering COTS or Custom Order Management systems (e.g. Tibco FOS, Oracle COM/SOM)
Analytical thinking and problem solving skills
Experience in OSS area will be an asset

Service Delivery Team Lead With German Resume Examples & Samples

Review all incoming work for clarity, provide clear work directions, e.g., receive requests for assistance from the field, determine level of assistance required and respond appropriately
Manage workloads to ensure even distribution of responsibilities and provide development opportunities, when available, with assistance from direct manager
Create annual team objectives with direct manager approval. Monitor and coach team to meet objectives
Prepares, coordinates and conducts performance appraisals, and counsels employees on career and performance/disciplinary issues
Drive team engagement
3 to 5 years work experience with previous managerial experience in a contact center team
Fluency in English and German
Previous experience in business process area e.g. HR, Customer Service, preferably in an operations environment
Coaching/ mentoring skills
Ability to motivate and develop people with a variety of development goals with minimal assistance from direct manager

High Volume Virtual Program Delivery Team Lead-rpo Resume Examples & Samples

At least 2 years exp. leading a team & 5-7 years of recruiting experience required
Adept at coaching peers
Experience with managing to metrics and compiling reporting
Excellent service skills related to hiring managers and candidates
Demonstrated proficiency in utilizing a variety of recruitment strategies to include cold calling and direct sourcing
Strong proficiency in Microsoft Office applications, including Word, Excel and PowerPoint
Ability to effectively present information and respond to questions from managers, executives, candidates and the public

App Delivery Team Lead Resume Examples & Samples

Provide daily leadership, vision and architectural/design direction for the team
Direct the team in troubleshooting and problem resolution
Ensure engineering solutions align with IT strategy and support the application's requirements end to end
Work with integrated partners to insure proper operation and data quality
Identify and drive process improvement opportunities
Assistance in evaluating new tools, frameworks or engineering techniques
Complete accountability for the designs owned by the team
Design, configuration, implementation of middleware products and application design/development within the supported technologies and products
Proactive monitoring and management design of supported assets assuring performance, availability, security, and capacity
Maximize the efficiency and reduction of risk (operational, performance, and cost) of the application assets
College degree (Bachelor) in related technical/business areas or equivalent work experience
Proven experience leading technical teams with a passion for developing talent and process improvement
Experience with vendor management in an onshore/offshore model a plus
Familiarity with most of the following technologies: Oracle, Red Hat JBOSS middleware, Java, Spring, Hibernate, JUnit, data mocking frameworks, JBehave, MQ, Cucumber, RESTful services/SOA, Jenkins, uDeploy, Informatica
Familiarity with agile and waterfall methodologies, along with modern delivery practices such as continuous integration, behavior/test driven development, and specification by example
Service virtualization experience a plus
Proven experience with architecture, design, and development of large scale, multi-million dollar enterprise application solutions
Strong written and verbal communication skills with the ability to interact with all levels of the organization
Strong interpersonal/relationship management skills
Strong time management skills, ability to work independently
Industry certifications such as PMP, Scrum Master, TOGAF, or Six Sigma Green Belt a plus

Calculation Engines & Delivery Team Lead Resume Examples & Samples

Establish the release calendar taking into considerations project, maintenance, enhancement and technical upgrades
Plan for the release with the team leads and project managers,
Build and Test the Release according to the domain strategy,
Identify and promote Release Candidates to staging for further testing by BA and QA teams, promote Release Candidate to production,
Prepare the release notes and impact analysis
Attend Change Management meetings,
Review & Close
Work on the improvement of the Continuous Delivery platform
Troubleshooting issues (CD platform and test servers) from the command lines
Attend the Domain meetings to discuss fixes and enhancements, and their prioritisation
Prepare and analyse the work, review it with peers (team leads or domain architects),
Oversee the testing on multiple environments (uat, staging)
Assign and follow-up the work,
Hands on development
Proven and demonstrable experience working on counterparty risk solutions
Experience with working and managing relationship with offshore teams (i.e. Mumbai)

Bus & Technology Delivery Team Lead-microsoft Dynamics AX Resume Examples & Samples

Business performance and process diagnostics and assessments
Supervising application design and architecture components
Supervising process and functional design activities
Creating functional requirements as an input to application design
Developing and testing detailed functional designs for business solution components and prototypes
Supervising application build, test, and deploy activities
Planning and executing data conversion activities
Driving test planning and execution
Results oriented/self-directed ability to drive change in unstructured environment
Manages customer expectations effectively
Ability to quickly build relationships
Passion for learning
Bachelor’s Degree: Business or technology related BA/BS
2+ years Dynamics AX ERP implementation experience
Experience participating in requirements gathering process for IT systems
Clear and concise oral and written communication
Ability to lead people, teams and projects
Understanding of aspects of business management and strategic evaluation Preferred

Service Delivery Team Lead With French Resume Examples & Samples

Maintain regular communications with the team on departmental and individual level performance expectations
Ensure team members receive appropriate reports and information regarding their performance and understand the material
Coach individuals on performance improvement tactics while providing positive feedback to those performing above expectations
Determine training needs, oversee development of training material and participate in the execution of the departmental training plan
Interviewing and selection of customer services contact centre staff
Coach individuals on performance improvement techniques while providing positive feedback to those performing above expectations
Ensure performance and attendance issues and addressed promptly and consistently
Delegate activities appropriately to ensure core objectives are met
Attend meetings to gather information affecting the Customer Services Team and communicate appropriately
Ensure the Quality of service delivery
Handle internal and external customer issues requiring "management" attention
Display a high level of customer service in all activities, setting the appropriate example

Duck Creek Policy Bus & Technology Delivery Team Lead Resume Examples & Samples

Minimum 3 years related industry experience in system development and implementation
Experience/knowledge of P&C Insurance software applications, especially Duck Creek Technologies
Experience/knowledge of software development life cycle for P&C insurance software
Experience with .Net Solutions and SQL and relational database design
Experience with XML and XSL
Experience with systems integration (Policy, Billing, Claims, Reinsurance, third-party systems)
Experience with implementation of Duck Creek Technologies solutions for Policy

Duckcreek Policy Bus & Technology Delivery Team Lead Resume Examples & Samples

Bachelor's Degree in Computer Science or equivalent work experience
Extensive hands on experience with C#, SQL, Visual Studio, Microsoft Foundation technologies, Windows Server 2003/2008 administration and configuration, JavaScript, XSLT, XML, HTML, CSS, AJAX
Experience with implementation of Duck Creek Technologies solutions for Policy*

Telecom Delivery Team Lead Resume Examples & Samples

Lead the US I&T Telecom delivery team to successfully design, integrate and transition
PTC technologies
Inside/Outside infrastructures
Wireless infrastructures
Transport Technologies (L2)
Radio and telephony systems
Lead, mentor and provide strong technical guidance and direction to staff
Design and deploy PTC WIFI system in locomotive repair centers
Develop and oversee CN testing standards for PTC wayside, base station and locomotive radio testing
Responsible for the technical delivery and quality of all US Telecom solutions
Overview and approve solutions to meet business objectives and compliant to the CN IT standards
Ensure team’s adherence to Build integration process
Ensure team is in full FCC compliance at all times

Service Delivery Team Lead Resume Examples & Samples

People management (i.e. coaching your team to successfully support daily activities, continuous and transparent communication of strategy and goals, forecasting & planning)
Process, knowledge and skills development (i.e. coaching employees, driving organizational efficiency and ensuring service-oriented mindset
Ongoing improvement of status-quo by defining working standards (tools, benchmarks, best practice, shaping the industry)
Capacity planning and productivity monitoring of daily activities with support of key performance indicators (KPIs), service level agreements (SLAs), data quality checks, evaluations and reporting
Escalation management (ensure timely handling of escalations, actively communicate risks and issues to senior management, define remediation plans and monitor execution closely)

Service Delivery Team Lead Resume Examples & Samples

Client Focused
Education Qualifications
2-3 years team management experience in an international environment
Ability to work on own initiative while in a Team environment
Excellent organisational & time management abilities
Ability to establish and maintain key relationships across both Accenture and the Client’s organisation
Prior experience working in an environment of frequent change e.g. changing product features will make earlier temporary fixes redundant and lead to changes in Support workflow that need to be relearned
Prior Experience in an online search, social media, internet, advertising, e-retailing, marketing company
General understanding of online shopping, social discount/online coupons /offers, players in the ecosystem e.g. online merchants, online search engines/sites, web consumers, logistics providers, payment providers

Service Delivery Team Lead With English & Dutch Resume Examples & Samples

Perform and/or ensure completion of quality review check on outgoing work (e.g., proof data entry, correspondence, and other tasks) within immediate team to ensure quality, accuracy, and consistency
Ensure completion of time and expense reports for self and team members per policies. Maintain accurate records for chargeable time to client projects
Prepare, analyze and interpret complex reports/information and formulate conclusions
Ensure that all of the client responsibilities occur in accordance with the Statement of Work and Service Level Agreement with client(s)
Act as technical and functional resource and Subject Matter Expert for team members, peers and/or clients as assigned
May be accountable for ongoing management of effective client service relationship in one area of the business, by acting as main point of contact for senior client representatives
Anticipate, identify, and assess complex issues/problems. Develop and implement a corresponding plan of action to bring the situation to resolution. Communicate changes to direct manager and assist other team leads with resolutions, as needed
Identify, document, and review opportunities for team improvement in procedures/processes/standards to gain cost-effectiveness and efficiency; provide cost estimates and execute implementation of improvements required to direct work within clear budgetary guidelines
Meet with project managers on large or complex projects to determine format, plan the project timeframe and estimate the project’s overtime needs
Assist with providing operational statistics and escalate operational issues to direct manager
Plan and facilitate weekly (as required) team calls/meetings. May present and facilitate at group meetings and new hire integrations; may develop presentation content
May participate, either voluntarily or through direct manager’s request, on task forces, process teams, committees and special projects
Fluent knowledge of Dutch & English
Demonstrated issue management/problem solving skills & expertise in process area
Advanced written and verbal communication skills; manages internal and external/client communications with individuals at all levels
Ability to function effectively as a team member and organize work activities for others on the team
Ability to adapt to changing environment and support of multiple clients
Ability to develop /analyze/interpret data, rationale for alternative solutions to problems and take appropriate action
Ability & interest in training other team members
Ability to implement business solutions addressing specific needs of functional area or process, by researching Best Practices
Ability to set and strive to achieve specific, measurable, and challenging goals
Ability to anticipate and identify emerging issues and act upon those that may affect ares of responsibility and affect other teams
Ability to implement new approaches, methods, alternatives, or solutions and identify potential impacts in their own as well as others area of responsibility
Advanced knowledge of company standard software. E.g. email, Internet Explorer, Microsoft Office Package
Ability to communicate appropriately with people at various levels, both in formal and informal settings
Typically 3 to 5 years work experience preferably with previous managerial experience
Previous experience in business process area e.g. HR, Billing, Payments, Collections, preferably in an operations environment

Service Delivery Team Lead Resume Examples & Samples

Provide coaching and guidance to managers in conducting internal investigations related to harassment, violence in the workplace, discrimination and other workplace issues and trends
Consult and advise client members on all aspects of Employee Relations and Human Resource policies
Bachelors degree
Five to six years of employee relations experience

Service Delivery Team Lead Resume Examples & Samples

Management of a team of analysts, enforcing Accenture core values within the team and project, managing project operations, and making sure that SLAs are met on a daily basis
The Team Lead will be in charge of conducting daily huddles, week wrap up meetings and monthly one on ones with the analysts and the management team
Measurement and management of the team’s success and will act as a Subject Matter Expert in all matters processed by the team
Monitor risk within operations to be able to escalate to management in a timely manner
Minimum of 1 year of experience in a customer facing operations environment
Minimum of 1 year of experience managing, supervising, or a Team Lead over professionals
Bachelor s Degree Preferred
Experience managing project operations to daily goals and deliverables
Fast paced dynamic environment Schedule flexibility
Proficient in Microsoft Office (PowerPoint and Excel)
Client facing experience
Delivery center experience
Minimum of 1 year of experience with escalation management and managing projects to established SLAs
Active user of social media

Delivery Team Lead Resume Examples & Samples

Manage resources to deliver assigned project tasks to CTS customers to achieve agreed service levels
Consult, recommend, document and implement policies and standards relating to the Computershare network and server environment and ensures adherence to security procedures
Apply strong project management skills to manage the deployment teams activities
Maintain contact with external vendors in order to keep current with technology progress, roadmaps and overall direction of technology used, or to be used, in Computershare
Participating in operational strategic planning and decision making
Providing technical assistance and knowledge as a subject matter expert in Microsoft Server and Active Directory, VMware and various other products (including Network)
Mentoring other members of the Delivery Team to achieve innovative, efficient and effective delivery of Server and Network product technology services to our internal and external customers
Experience in managing and mentoring a technical team
Strong understanding of infrastructure technologies including Server or Network technologies, Virtualisation and Backup technologies
Experience adhering to auditing compliance standards
Ability to effectively manage multiple projects and conflicting deadlines
Proven skills in building and maintaining relationships with stakeholders and clients
Methodical and structured approach to problem resolution
Ability to work flexible hours as required
Tertiary qualifications in technology preferred but not mandatory
Exposure to Cloud and Linux environments would be advantageous
Experience working with Incident, Problem, Change and Release Management processes