Lead Driver Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the lead driver job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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H Cummerata

Hortense

Cummerata

69595 Hessel Flats

New York

+1 (555) 220 6696

69595 Hessel Flats

New York

Phone

p +1 (555) 220 6696

Experience Experience

San Francisco, CA

Lead Driver

San Francisco, CA

Bashirian-Heaney

San Francisco, CA

Lead Driver

Conducting and assisting Dispatcher with all driver safety meetings
Performs other duties as assigned
Perform all duties of a Lead Driver I
Working lead for 3+ employees
Working knowledge of office hardware and software including computer aided dispatch systems
Performs pre-trip check of vehicles, trailers and cargo to ensure that mechanical, safety and emergency equipment is in good working order, cargo is undamaged and all load-related documentation is complete and accurate
Liaison between branch management, corporate office, and drivers for any customer or driver concerns

Chicago, IL

Service Center Team Lead / Driver

Chicago, IL

Heller-Mraz

Chicago, IL

Service Center Team Lead / Driver

Work with Sales Managers and Sales Reps to establish mix of caskets to be inventoried
Work with Sales Managers to control the costs of special deliveries
Assist in policy deployment, root cause, and countermeasure analysis
Protection of company assets such as inventory, purchase and fuel cards, petty cash, etc
Other duties may be assigned
Responsible for local operational performance in the following areas: cost, delivery, health and safety, property management, cost of quality, work standards, procedures and policies, and customer satisfaction
Deliver and unload caskets in a safe manner

present

San Francisco, CA

Distribution Center Team Lead / Driver

San Francisco, CA

Weissnat Inc

present

San Francisco, CA

Distribution Center Team Lead / Driver

present

Provide input regarding the development of annual budgets for the local service center
Participate in cross-functional projects to improve company performance
Interaction and coordination with associates, sales, customers, RDC Managers, District CSC Managers and home office
Provide insight regarding competition in the market
Implement strategies to improve operations and inventory efficiencies at the CSC level (i.e. fill rates)
Develop and nurture customer relationships
Assist in the achievement and reduction of cost per delivered unit and hours per unit measures

Education Education

Associate’s Degree

University of Virginia

Associate’s Degree

Skills Skills

Leadership and guidance. Lead driver shall lead by example and hold other drivers accountable for their actions
Ability to use equipment such as forklift and pallet jack to load trucks, and remain certified to operate all such equipment
Ability to perform tasks of the function within established safe driving guidelines
Proficiency in Excel spreadsheets
Proficiency in the usage of the Fleet Management System in order to monitor driver E logs
Ability to lead and train drivers in USSCO policies and procedures
Communication skills. Make sure all TSP drivers have necessary tools and equipment for daily deliveries. Shall review daily route with each driver, each morning to ensure smooth delivery process
Ability to perform general mathematical calculations
Sick day notification will be communicated to the lead driver. Also make sure Drivers take lunch at appropriate time. ( before the 5th hour on the clock each day )
Email. Ability to check and respond to email daily and respond within 1 business day

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Lead Driver Resume Examples & Samples

Perform all duties of a Lead Driver I
Conduct training for new and current lead drivers
Assists the Safety and Training team in briefing Lead Drivers before training sessions and is responsible for completion, verification and collection of daily driver training documentation
Evaluates all skills related to the guest service driver job as defined in the Driver Manual and Lead Driver Manual, directs the proper set up of the lot skills elements and provides guidance and instruction to lead drivers in all aspects of training
Provides advanced driver training instruction and evaluation which may include, but not be limited to, development drive instruction, road test evaluation and evasive stop maneuver training
Retrain drivers involved in incidents of property damage or exhibiting unsafe driving behaviors
Assists the Safety and Training team in curriculum development, provides timely and constructive feedback on training programs and procedures

Lead Driver Resume Examples & Samples

Perform all duties of a guest service driver
Assists the Safety and Training team in training new and existing guest service drivers in all aspects of their job, using the training curriculum in a positive, consistent and constructive manner
Maintains training tools in a condition of order and readiness at all times
Applies all skills related to the guest service driver position as defined in the Driver Manual and Lead Driver Manual, assists in the set up of Lot Skills elements, provides lot skills instruction, area familiarization, on-the-job training elements and evaluations of trainees’ readiness for service
Provides assistance to drivers throughout the season with questions of procedure, tips for top performance, guidance for routing during peak traffic and road closures and guest service issues
Prepares and submits weekly Lead Driver reports to the Driver Training Manager recording on-the-job observations of guest service drivers; evaluating knowledge retention, operating behaviors and compliance with all federal and state regulations and company guidelines
Assists the Safety and Training team in following-up observations of performance deficiencies noted on Lead Driver reports with constructive coaching and provides positive feedback to drivers when skills have improved

Lead Driver Resume Examples & Samples

Monitor and document all policy violations, performance issues, guest and employee commendations/comments/complaints
Coordinate maintenance needs of a 75 vehicle fleet with internal and external contractors
Make regular contact with employees to ensure maximum shift coverage using online scheduling database
Respond to, manage, and document accidents and emergencies involving Village Transportation equipment
Monitor road and traction conditions. Applies traction sand and traction devices as needed
Mentor, train, and coach employees on a daily basis
Attends and occasionally facilitates monthly team meetings
Must be able to cover dispatching, driving, training, or detailing shifts as needed
Hold and maintain Colorado class BP2 CDL or higher
Current Colorado Third Party CDL Tester certification or ability to obtain
Working knowledge of office hardware and software including computer aided dispatch systems
2 years department-specific experience – preferred
1 year supervisory experience – required
Ability to handle multiple tasks simultaneously - required
Exemplary guest service skills – required
Able and willing to work a flexible schedule as needed – required

Transportation Lead Driver Resume Examples & Samples

Track and maintain log sheet for hand held package tracking devices
Fill in for shift supervisor and for Cover Drivers (Backup Drivers) as needed
Perform pre-trip and post-trip inspections on the vehicle being operated daily prior to leaving from and returning to the SDO
Submit all required Pod’s, non-delivery, return information and reports to the appropriate Supervisor daily
Conduct Safety training and other driver training sessions as needed
Conduct consistent check rides and other audits
Pick Up and accept merchandise returns and/or damages
When help assigned (driver or driver helper) maintain responsibility for truck and equipment. Lead daily completion of work and report questions/issues to SDO supervisor right away

Lead Driver Resume Examples & Samples

Must be able to read, write and communicate in English as it relates to the job and to the safety regulations
Must have basic math skills (add, subtract, multiply, divide) and ability to work with money collected from customers to ensure the amount collected matches the invoiced amount
Must possess good communication skills and be able to follow instructions from supervision. Good interpersonal and coaching skills required
Must be able to use, or learn to use, all equipment, global positioning systems (GPS) i.e

Lead Driver Resume Examples & Samples

Provides On-the-Job training of new drivers and retrains drivers who have been re-assigned to new routes, line of business or drivers who have driving performance issues
Observes and coaches new drivers to ensure proper and consistent safety and performance duties are achieved
Maintains training documentation and records of all driver’s training
Mentors new drivers to help in the acclamation to District and the Driver role

Lead Driver Resume Examples & Samples

3+ years, and will be responsible for the daily functions of all TSP drivers. The Lead Driver shall be an encouraging and motivating force to inspire our drivers to drive smaft and safely, while representing TSP
Leadership and guidance. Lead driver shall lead by example and hold other drivers accountable for their actions
Responsible for the safe operations of TSP vehicles and safe driving practices of our drivers
Lead and conduct tailgate meetings
Make sure proper documentation is in place, such as TSP drivers being signed off on proper trucks and equipment
Training of new drivers
Monthly spot checks of vehicles for proper equipment and documents, such as "Blue Books", DVR's
Communication skills. Make sure all TSP drivers have necessary tools and equipment for daily deliveries. Shall review daily route with each driver, each morning to ensure smooth delivery process
All drivers will arrange vacation requests through the lead driver
Sick day notification will be communicated to the lead driver. Also make sure Drivers take lunch at appropriate time. ( before the 5th hour on the clock each day )
Email. Ability to check and respond to email daily and respond within 1 business day
Decision making skills. Anticipating delivery situations, Driver needs and offer solutions
Trucks/ Fleet. Lead Driver shall be the liaison for TSP with Penske and coordinate maintenance of fleet

Lead Driver Resume Examples & Samples

Communicates with the Transportation Supervisor or Manager and the Operations Team regarding any special, late or missing pickups, and forwards the information to the drivers
Coordinates with production to ensure the mail is dispatched on time and ensures that all transportation tasks are completed
Reviews pick up slips for USPS supplies and communicates supply requests to the drivers; verifies physical container counts to accompanying customer pick up slips
Inspects assigned vehicle per the PBPS pre-trip inspection guidelines and procedures daily, and reports any defective findings to the Transportation Supervisor to be fixed immediately
Recommends measures to improve the performance of the transportation department
Ensures all drivers are compliant with DOT regulations; assists in maintaining DOT files
Maintains a daily vehicle inspection report
Maintains a daily driver’s log or route sheet for mileage and cargo
Maintains cleanliness of the vehicle assigned
Assists in Quality Control or Barcode department between assigned pickups
Fills in for drivers on any shift on any day of the week with little or no prior notice
Keeps work area clean by ensuring mail bins are under machines or in APC’s, plastic straps are off floor to prevent possible tripping hazards, and sweeping the floors between assigned pickups or deliveries, and all other duties as assigned
Demonstrates safety and security precautions and follows company policies
Regular scheduled attendance
Valid state motor vehicle operator’s license in state where driver resides (CDL Class A) and meet applicable DOT requirements for CDL
Minimum age, 21
Ability to drive any company vehicle
Ability to operate a vehicle in compliance with Hours of Service regulations and company hours-worked program
Ability to maintain a safe, courteous driving record
Knowledge of USPS regulations and mailing standards
Basic understanding of production processes and mailing separations
Ability to prepare reports and effectively present information and respond to questions from groups of managers, customers and employees in a professional and courteous manner
Ability to communicate with Center Receiving any mail concerns such as missing pick up slips, incorrect documented container count, or any other quality concerns noted
Ability to understand and execute all driver quality procedures outlined in the TQM program
Ability to maintain delivery and pick up schedules, meeting deadlines
Ability to apply common sense understanding to carry out instructions furnished orally or in writing
Ability to solve basic problems that arise in the transportation environment
Ability to lift up to 50 lbs with or without accommodations
Candidates must have a basic enough understanding of English to be able to understand and follow safety and other operational directions communicated in English, irrespective of their native language
The starting hourly rate is $19.00
The schedule is Monday thru Friday 3:00pm to 11:30pm

Lead Driver / Lot Attendant Resume Examples & Samples

Check in vehicles (daily)
Be cross trained on the Fleet Logistics role to provide support when needed
Complete weekly inventory lot reconciliation & update evms inventory dates
Must have a valid driver's license with no more than 1 moving violation or at-fault accident on driving record in the past 3 years
Must be willing to accept an hourly pay of $10.95 per hour
Apart from religious observations, must be able to work the following entire schedule

Lead Driver Resume Examples & Samples

Coordinates the loading and dispatching of all routes. Dispatcher or customer resolution responsibility
Perform routine inspection of vehicle and supplies to ensure road safety
Plan route to and from customers' businesses and adjust for traffic and/or construction
Coaches and trains new and existing members. Provide timely feedback to management on team's performance
Load truck with daily merchandise to be delivered as well as unload merchandise for customer
Prepare and maintain records in accordance with company policies and procedures
Deliver merchandise to customer and contact customer if they are not present
Performs back-up warehouse responsibilities and other duties as assigned
Must be twenty one years of age
Technical certification or Associates degree may be required in some areas. Generally 5 to 7 years of experience in related area of responsibility
Proper licensing relative to equipment. HazMat certification may be required
Familiarity material handling equipment is preferred
Level III: Minimum of Class A license required. Operate vehicle with GVW over 26,000 pounds in combination
Level II: Minimum of Class B license required. Operate vehicle with GVW over 26,000 pounds not in combination, or transport hazardous materials that require placarding
Warehouse Experience
Dispatcher Expereince

Lead Driver Resume Examples & Samples

Must have a Class A CDL with a minimum of 2 years tractor-trailer/commercial driving experience required
Must be able to work a minimum of 8 hours per day, 5 days a week and be available for overtime as required to meet business needs within the appropriate State and Federal regulations
Must maintain a clean presentation of themselves and their vehicle
Some computer experience (email, internet, Microsoft applications, etc.) is preferred
Knowledge of the area for routing assistance and potential new delivery areas is preferred

Distribution Center Team Lead / Driver Resume Examples & Samples

Lead and direct CSC associate
Effectively meet CSC and customer demands
Assist in the achievement and reduction of cost per delivered unit and hours per unit measures
Implementation of local market strategies
Adherence to governmental regulations
Ensure that Batesville maintains and projects an image to the industry consistent with our expectations of professionalism and truck and driver appearance
Participate in cross-functional projects to improve company performance
Provide insight regarding competition in the market
Clean MVR and ability to operate a straight truck safely
Driver's license with air brake endorsement

Lead Driver Resume Examples & Samples

Develop a culture based on a safe working environment both on site and out on the road
To ensure adherence to laws and company policies pertaining to the safe and compliant operation of company vehicles
To ensure site compliance to legal and company H&S audit standards
To ensure optimum staffing levels on site to meet company objectives and in line with budget
Identify areas to reduce damages and shortages in line with wider business objectives
Coach and develop own team within existing roles and in line with succession plan
Ensure that crews at all times operate in line with company delivery procedures and SSOW

Industrl Roll / Off Lead Driver Resume Examples & Samples

Oversees a group of drivers on a daily basis to ensure routes are being serviced in a timely manner; reports down time or other concerns to appropriate management; assists in planning and execution of re-routes to maximize efficiency; assists in the training of new drivers
Safely operates his or her heavy diesel and/or alternative fuel trucks along designated route and to the disposal site; reads route sheet, follows map and services each customer as identified on the route sheet or as assigned by the dispatcher and/or supervisor
Courteously interacts with all customers, dispatchers and others on a daily basis to ensure all customer routes are serviced in a timely and professional manner
Continuously monitors the condition of the vehicle to ensure it is operationally ready at all times to minimize down time; cleans waste from the packer blade and truck body on each disposal trip
Minimum of 3 years of prior experience driving industrial/roll-off trucks
Demonstrated mechanical aptitude to be able to do perform minor repairs to containers

Service Center Team Lead / Driver Resume Examples & Samples

Safely operate Commercial Motor Vehicles ranging from straight truck to delivery van
Responsible for local operational performance in the following areas: cost, delivery, health and safety, property management, cost of quality, work standards, procedures and policies, and customer satisfaction
Assist in policy deployment, root cause, and countermeasure analysis
Implement strategies to improve operations and inventory efficiencies at the CSC level (i.e. fill rates)
Adherence to governmental regulations (DOT, OSHA)
Assist in training of health and safety, phone skills, standard operating procedures, etc
Interaction and coordination with associates, sales, customers, RDC Managers, District CSC Managers and home office
Work with Sales Managers and Sales Reps to establish mix of caskets to be inventoried
Clean MVR and ability to operate a straight truck or tractor trailer safely
Ability to calculate figures and amounts such as discounts, interest, percentages
Experience in a Logistics Team leader position preferred
Class A CDL preferred - Required

Lead Driver Resume Examples & Samples

Driving a shuttle bus and transporting employees to and from the site
Following all site and company required safety regulations and policies
Maintaining a positive outlook and appearance and be a welcoming team member
Applicant must be able perform these duties for continuous periods of time
Complete reports as needed

Team Lead, Driver Loyalty & Rewards Resume Examples & Samples

2) Maintain and manage relationship with external partners in the operational process once partnership deal is signed. Expertise in negotiating contracts are not required
3) Propose next steps and action plan given success / failure of programs that meet the needs of the drivers
Key factors for success
1) Strong analytical capability – able to draw conclusions from analysis
2) Strong process & execution capability
3) Ability to lead teams
4) Ability to communicate and manage stakeholders
5) Attention to detail
Loyalty programs
Plan, analyze data and strategize on type of loyalty programs to be launched that are tailored to our driver’s wants & needs
Work closely with Partnerships to monitor program’s take up rate
Continuously analyze changing driver behaviour and adapting loyalty programs to address most recent issues
Communications to drivers on loyalty programs
Ensure loyalty programs are within budget
Comfortable in dealing with external parties such as drivers and vendors
In constant contact with customer service, driver payments team, finance team in ensuring smooth driver communication and all driver facing touch points are covered

Test Track Lead Driver Resume Examples & Samples

Provide initial training for new employees based upon written guidelines for training as designed by Club Car
Drive test vehicles per prescribed duty cycle
Participate in accident investigations and follow-up for work related injuries. Provide this information to Club Car
Follow-up with Mechanics to ensure that repairs have been completed on vehicle prior to putting vehicle on the schedule
Create schedule and assign drivers to ensure that the employees are following the schedule set by test engineer
Ensure that safe work practices are followed
Ensure that assigned areas are clean and in order
Assist in test track Ride & Drive exercises
Ensure that the test track is kept clean and orderly

Lead Driver Resume Examples & Samples

Training and signing off on new drivers
Help dispatcher with driver performance reviews, viewing driving habits and quarterly ride-a-longs
Responsible to roll-out all new driver policies
Transport Mobile Mini Storage Units and Offices to/from customer site. This will include
Meet and greet customer for proper delivery location
Surveying the customer property for obstructions and placement of the Unit/Office on the property
Give customer demonstration on how the doors operate and thank them for their business
Pick-up and either delivering Unit/Office to next customer or returning the Unit/Office to Branch Location
Prepare and provide appropriate documentation to Mobile Mini customers for the delivery or pick-up
Inspect truck and trailer for pre-trip and post-trip safety inspections, this includes (but is not limited to) checking tires and tire pressure, brakes, brake lines, and windshield for cracks
Unit trailer (Cowboy)
Working lead for 3+ employees
5+ Years CDL-A experience with heavy truck driving and towing trailers/cargo
Understands local and DOT regulations
Proficient computer skills

Lead Driver Resume Examples & Samples

The lead driver must set high standards and expectations of himself/herself in all facets of daily operations of the driver capacity
Attendance and punctuality must be as close to 100% as possible following all call-in procedures to the letter
Appearance and grooming must be outstanding so that other employees will follow the example set by the Lead employee and Management team
Attitude and professionalism must demonstrate the utmost respect toward the individuals he works with on and off the road
The Lead driver will provide continuous feedback to the Transportation Manager to improve local operations and performance
He/She must have an outstanding safety record both operating a vehicle and avoiding bodily injury
During the AM sort the Lead driver will expeditiously load his/her truck using the one-touch methods per carton. If asked to assist a fellow driver or handler he/she will do so and then resume loading their vehicle
The Lead driver will have outstanding scan compliance and record keeping, and constantly strive to improve in those areas where he is not 100% compliant
The Lead driver will have outstanding customer service skills and look for ways to resolve customer concerns immediately and permanently
The Lead driver will lead the terminal in On-road productivity. He/She will perform daily to route Stop per hour goals set by the Transportation Manager He/She must also look for ways to improve productivity in the area he/she runs
The Lead driver will follow PM check-in procedures and clock out within 15 minutes of return to building, unless he/she is requested by Warehouse personnel or a Safety Specialist to perform some other function (ie. Hotshots or assisting in Warehouse)
The Lead driver will assist in new hire orientation and train the new hire with the same expectations placed on himself/herself in all facets of the job (ie. AM Sort, On-Road Performance, Safety, Customer Service)
4 years of previous delivery driver experience preferred
2 years of previous lead or management experience preferred
Valid, active Driver s License
Ability to load and unload heavy items up to 70 lbs
Clean appearance
Must be familiar with local and surrounding areas
Ability to read a maps and follow directions
Ability to use and read excel spreadsheets

Lead Driver Resume Examples & Samples

Deliver excellent customer service
Ability to multi-task and organize changing priorities
Committed to following ADESA Safety Guidelines
Complete regular safety inspections on transport vehicles
Comfortable driving long distances, or for long periods of time
Travel to various dealerships to pick up/deliver vehicles
Coordinate all paperwork associated with pick up/deliveries
May be required to assist the transport coordinator with administrative tasks related to position
May work in the yard to organize vehicles as required
Valid driver’s License & clean drivers abstract required
Previous experience as a lead driver is an asset
Experience driving a multi-passenger van (12, 15) is an asset

Lead Driver Resume Examples & Samples

Perform daily inspections of vehicle and/or trailer prior to driving to ensure safety and integrity of equipment going to designated sites
Prior to transporting materials reviews shipment records, manifests, container labeling, vehicle placards, and integrity of loaded drums, roll-off boxes or bulk tankers
Ensure that DOT requirements such as vehicle weight limits; driver log books, Vehicle Inspection Records, transportation permits, special permits, insurance cards, fuel trip reports, IFTA fuel stickers, or other paperwork is up to date and valid
Consults with customers pertaining to load conditions, drum counts, container marking (labeling) and/or paperwork inconsistencies to ensure that materials can be properly transported to designated site(s)
Notify immediate supervisor of any moving violations and/or accidents in-route to and/or from sites
Assist in the loading/unloading of materials at designated sites utilizing appropriate equipment
Responsible for housekeeping of the truck interior and exterior as required
Application of traction devices when applicable due to state DOT law
High School diploma or General Educational Development (GED) required
Prior commercial driving experience required
Familiarity with U.S. Department of Transportation (DOT) regulations pertaining to the transportation of hazardous and non-hazardous materials
Time management: the ability to organize and manage multiple tasks

Institutional Chauffeur Lead Driver Resume Examples & Samples

Perform professional in-state and out-of-state driving duties
Responsible for accurate pre-trip and post-trip inspections in accordance with Department of Transportation (DOT) requirements
Ensure vehicles are properly cleaned and serviced
Ensure trips are planned for most efficient routing
Maintain accurate travel log
Demonstrate professionalism through actions and appearance to promote a positive customer service culture
Display a positive attitude, professionalism, respect, and courtesy to associates inside and outside of the University
Assist Fleet Services Manager with the scheduling of wage drivers and contribute ideas for even transports
Provide trip information for proper data collection
Work closely with Fleet Services Manager in the development of driver performance improvements and provide input for new hires
Support fuel transportation process for steam plant

Lead Driver Resume Examples & Samples

Assist in unloading deliveries at stores
Follow proper pre-trip procedures. (ex. Check tire pressure, oil, lights, fluid, checking tires.)
Maintain all D.O.T. paperwork , driver MVR’s (Motor Vehicle Records),and qualifications for drivers
Pick up backhauls at vendor locations, assuring proper count and condition of load
Verify proper operating condition of equipment used
Responsible for driver training and on-boarding process
Conduct tractor inspections and road tests
Responsible for Driver evaluations
Handle accident investigation
Support and assist with dispatch office activities
Responsible for getting store directions
Assist in trailer inventory and monitoring of trailers on yard
Maintain files and reports of vehicle roadside inspections and over-weights
Must be 21 years of age
Must have a minimum of 3 years tractor trailer driving experience. One year of experience can be waived if a graduate of an approved truck driving school and a certificate of completion is presented
Knowledge of DOT and Federal Motor Carrier Safety Regulations along with Transportation Logistics
Knowledge of proper use of equipment
Reach, bend, stoop and lift up to 70 lbs
Ability to read, analyze and interpret general business technical procedures and governmental regulations
Ability to perform general mathematical calculations

Lead Driver Resume Examples & Samples

Operates a tractor-trailer or straight truck as directed that transports between the facility and multiple destinations. Typical routes are within a 150-mile radius of the home terminal and include generally between 7 and 12 deliveries per day
Maintains radio or telephone contact with home terminal/dispatch center/drivers to communicate customer information or delivery updates to maintain safe operations including proper communication when an incident occurs
Maintains a log of travel and cargo in accordance with Federal and State regulations and company requirements
Responsible for all drivers’ daily inspection of vehicles, ensuring proper function of all safety related features of the vehicle at all times; Refueling as needed
Liaison between branch management, corporate office, and drivers for any customer or driver concerns

Seasonal Lead Driver / Lot Attendant Resume Examples & Samples

Lot organization- in a safe and efficient manner
Maintain and organize key security
Notify Manager of potential unsafe equipment, conditions and vehicle problems
Perform miscellaneous job-related duties as assigned
Maintain and update vehicle location in Gp24 moves as needed
The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license
Must be willing to accept an hourly pay of $11.00 per hour
Must be living within a reasonable commute of no more than 1 hour to Burlington, VT or be moving to this location within 30 days of application
Must be willing to accept a seasonal position that ends on or before December 31st, 2017

Lead Driver Resume Examples & Samples

Ensures that all orders are accurately and efficiently delivered in compliance with specified customer instructions and USSCO company policy
Assists the Transportation Manager/Supervisor by coordinating and monitoring freight delivery, ensuring compliance with safety standards, delegating delivery tasks, training and providing available tools in order to meet or exceed productivity and quality goals and objectives
Supports Company/facility initiatives in daily actions and decisions
Performs pre-trip check of vehicles, trailers and cargo to ensure that mechanical, safety and emergency equipment is in good working order, cargo is undamaged and all load-related documentation is complete and accurate
Unloads product from truck to customers’ dock, inspecting cargo and completing required documentation
Performs all job responsibilities in adherence with established Company driving policies and procedures. Remains compliant with company, state and federal testing and licensing requirements, submitting proof as requested
Reports vehicle defects, accidents, traffic violations or damage to vehicles as required per Company policies and procedures
Ability to lead and train drivers in USSCO policies and procedures
Proficiency in the usage of the Fleet Management System in order to monitor driver E logs
Proficiency in Excel spreadsheets
Ability to perform tasks of the function within established safe driving guidelines
Minimum five (5) years of experience driving heavy box trucks and/or tractor trailers required

Senior Customer Experience Team Lead-driver Lifecycle Resume Examples & Samples

Support CE Manager in leading and developing a group of Team Leads and Customer Experience Specialists
Direct oversight of Team Leads in Driver Impacting Lines of Business including:SLA, Backlog, NPS, FCR, Agent NPS, Full Resolution Time and Channel Optimization
Define and champion strategic initiatives as senior leader amongst Team Lead group
Leader across CE by guiding associate development and team engagement (associate NPS)
Builds cross-functional relationships throughout organization while advocating for “best in class” customer experiences
Defines and champions process improvement opportunities through data analysis and cross-functional collaboration
Owns multiple delivery experiences - responsible for process mapping, updating and continuous improvement
Performance management of team - monitor and review direct reports work objectives and overall contribution to the team
Strategic business owner of key processes within the Customer Experience Team
Ability to travel domestically and internationally approximately 10%-20%
Ability to inspire and motivate team towards achieving team/company-wide goals
Passionate customer advocate
Define and state expectations and objectives with team members that align with a shared vision
Communicate well with multiple stakeholders and represents professionalism in the workplace
Comfortable in a fast-paced environment, subject to rapid change and uncertainty
Be aligned with Lyft’s Core values: Make it happen, uplift others create fearlessly and be yourself
In good standing
Bachelor's degree or equivalent/relevant work experience
5+ years of relevant experience in customer support/service
3+ years proven success in a leadership role
Contact Center experience at leadership level
12 months in current leadership role
Expertise in all impacting trends and events within the lifecycle of our Drivers
Proven ability to manage and optimize multiple contact channels with primary foundations in written and voice
Other channels include, but not limited to: Email, SMS, Chat, Voice and Social Media
Experience in Lean/Six Sigma Process Excellence methodology - Green Belt Certification optimal
Proven ability in developing and driving strategies across multiple functions/teams
Strong partner management skills, with good interpersonal effectiveness, influence and ability to get things done through both formal and informal means with both internal and external audiences
Relevant start-up, technology, and contact center experience