Delivery Team Leader Resume Samples

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I Homenick

Icie

Homenick

48825 Mayert Key

Detroit

+1 (555) 123 7602

48825 Mayert Key

Detroit

Phone

p +1 (555) 123 7602

Experience Experience

Dallas, TX

Service Delivery Team Leader

Dallas, TX

Dickinson Inc

Dallas, TX

Service Delivery Team Leader

Manage client business process and identify areas for continued improvement; may support more then one client team based on project scope and complexity
Ensure that the team delivers quality service to our clients, accuracy and time standards are consistently met; direct the team to handle plan or client specific questions; keep the team updated on client's plan and benefit regulations by testing their knowledge and through training and development
Maintain a high level of professionalism and sense of urgency to ensure client and participant expectations are consistently met; extensive contact with clients and Mercer consultants
High profile exposure to senior Ops Management; strategic change groups; and risk governance committees
A work ethic that understands customers are on holiday 24/7
Manage the risk and controls of the corporate actions processes and continue to evolve/streamline/minimise risk across income, mandatory and voluntary events
4) Defining, agreeing and implementing improvements to the existing operating model

Philadelphia, PA

Software Delivery Team Leader

Philadelphia, PA

Friesen, Davis and Crooks

Philadelphia, PA

Software Delivery Team Leader

Provide metrics to the Delivery Assurance Manager to assist in reporting and strategic planning
Perform release planning in consultation with their team and the Delivery Manager & Release Manager
Lead by example; providing enthusiasm, drive and energy to succeed, and by being an positive example to peers, direct reports, managers and their teams
Performance Management of team members
Work with peers in other departments to ensure cross departmental collaboration
Resource Management
Team member development

present

Detroit, MI

Finance & Admin Delivery Team Leader

Detroit, MI

Rogahn, Kozey and Bayer

present

Detroit, MI

Finance & Admin Delivery Team Leader

present

Work with management to streamline processes and improve workflow to optimize productivity
Provide information rather than data to assist Project Manager to
Participate in management calls to discuss the opportunities and provide operational support to the management
To take ownership of KPI development and information and instill a performance management culture throughout the business
To create a climate for the effective development and engagement of staff
You will be involved in identify, forward plan and implement initiatives to take forward the development and improvement of the business
To be principal contact for external clients in order to establish and manage contracts effectively

Education Education

Bachelor’s Degree in Accounting

University of Pittsburgh

Bachelor’s Degree in Accounting

Skills Skills

Excellent organisational, planning and estimation skills with the ability to multi task and monitor the activities of others
Open, transparent and able to respond positively to issues and actively seek solutions as necessary
Thorough with the ability see things through to end
Can react quickly and confidently to urgent situations
Experience of delivering / supporting systems, involving business-critical real-time/on-line systems within a technology environment
Experience of people management
Collaborator and team builder, both within own team and with others in parallel teams
Experience of mentoring others and team building
Excellent communication skills (written and verbal in English in particular) with the ability to persuade and negotiate effective solutions both internally and externally with customers
Experience of knowing contractual commitments to customer and ensuring the team / individual / colleagues deliver to the commitment not over or above

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10 Delivery Team Leader resume templates

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Finance & Admin Delivery Team Leader Resume Examples & Samples

You will be involved in Providing business advisory support to the North America leaders
Perform various analysis on spending, signings, backlog and opportunities
Participate in management calls to discuss the opportunities and provide operational support to the management
Best practices, recommendations for systems enhancements, business process improvements, and other relevant initiatives
Provide data and analysis to support responses to ad-hoc requests
Provide standard monthly reporting information and preliminary analysis and commentary for leadership discussions
Ability to work remotely from office when required
Proven command of both written and verbal English language essential
Proficient in use of Microsoft Office products, especially Excel
Must be able to execute more complex processes
Must be a self-starter with the ability to learn new tasks quickly and be prepared to take on new challenges
6+ years
At least 6 years experience in F&A Exposure

Solution Delivery Team Leader, Manager Resume Examples & Samples

Multi-tasking, ability to handle/cope with on the job demands
Ability to collaborate with internal/external business partners to analyze special client needs and oversee implementation of customized product service solutions
Ability to delegate strategically and effectively
Task management and time management skills as applied to own work (eg. ability to plan work, organize, set priorities, monitor work performance, initiate corrective action, and make effective use of time of subordinates)
Strong customer service skills and relationship building abilities required to effectively handle client escalations and represent the bank on client calls
Strong people management skills (eg. ability to provide work direction and expectations, performance feedback and recognition, personal & career development etc., as it applies to subordinates). The ability to maintain confidentiality
Strong communication skills required to provide timely and consistent messages
Coaching and mentoring skills as applied to subordinates
Teamwork and conflict resolution skills (eg. ability to participate effectively in work teams, utilize diverse skills of team members, reach consensus on team decisions, recognize contributions of team members, and resolve issues between people and groups, etc.)
Leadership skills in establishing a working climate which stresses the creation and maintenance of a competent, committed and cost effective staff (eg. act as a role model in terms of work habits, customer service and proactive training/learning)
Change management skills (eg. proactive vs. reactive approach, anticipation of changes, planning of change to minimize adverse consequences, advance communications to subordinates, etc.)
Emotional intelligence and interpersonal skills ( eg. effective listening, diplomacy, objectivity, tact, respect for differing viewpoints, fostering of two way communication, etc.) and the ability to apply them in dealings with subordinates, co-workers and clients
Undergraduate Degree
Expert knowledge of Treasury & Payment Solutions products and services and/or onboarding processes and requirements
Working to expert knowledge of PC and office automation applications as applicable to perform the job effectively and efficiently
5+ years of treasury management and leadership experience desired

Credit Delivery Team Leader Resume Examples & Samples

Develop and maintain a good customer relationship with key stakeholders for CDT including the sales teams, Ecommerce, FI Risk Management and technology
Manage the New York Credit Delivery team to include strong leadership, instilling high standards, workload distribution, and identification of training needs and career development of staff to ensure that the team provides a superior level of customer service tailored to the high volume, fast paced world of FX
Act as subject matter expert for the more complex issues ensuring that they are fully resolved in the shortest possible timeframe and that customers can continue to trade when technical issues occur. Follow up to ensure that process improvements are identified and implemented
Manage various control processes to include credit over ride approvals, EBS and Reuters limit management, internal base number reviews as well as RCSA to ensure that the FX business is conducted within a robust set of controls and processes
Proactively manage the administration of FX Credit Programs to ensure that it is clear to our customers where each name is in the process at any given time. Ensure in-depth understanding by all members of the team, of the criteria for joining the programs and appropriate action to monitor exposure and declining financials
Provide approval for credit over-rides where technical issues are preventing the true credit exposure being calculated. Have a good understanding of what type of issue are appropriate for override. Be confident in policing the process and helping others to understand when an override may not be appropriate
Drive discussions of pertinent issues and strategic improvements to systems and processes
Manage systems and technology enhancements and bug fixes. Coordinate various different technology teams and ensure that prioritization is appropriate
At least 8+ years of relevant work experience (Risk Management, Risk Support and FX Operations preferred)
A highly motivated self-starter with a successful track record in managing daily processes as well as multidisciplinary and challenging projects
Strong understanding of counterparty credit risk and how it is calculated in a trading environment
Strong knowledge of FX and Derivatives products
Proven track record of dealing effectively with demanding business partners
Experience interacting with Sales and Trading staff
Experience in a data quality, investigations or query resolution role
Proven record in people management and ability to direct complex teams
Ability to communicate effectively with both clients and internal stakeholders
Excellent organizational skills, especially when working to aggressive timeframes in a high volume environment
Bachelor’s Degree (Finance preferred)
Minimum 8+ years of related risk and financial services experience
FX and Derivatives knowledge
Credit Risk knowledge preferred
Excellent interpersonal, project management and communications skills (both verbal and written)
Strong knowledge of Microsoft applications – mainly Excel, Word, PowerPoint and Outlook. Access is a plus
Ability to analyze complex issues and clearly execute next steps
Experience of working in a bank either in a credit or a trading support role
Analytical ability

Finance & Admin Delivery Team Leader Resume Examples & Samples

You will be involved in General accounting which include reconciliations, preparation of balance sheet and P&L a/c, financial analysis and reporting
To co-ordinate all accounting activities associated with the general Ledger particularly fixed assets, inter-company, inventory, cash and bank
Identify risks or opportunities to revenues, cost and profitability and propose appropriate actions. Involve in preparing Balance Sheet, Inter-company & Cash Reconciliations
Will have to communicate with Customer and IBM counterpart around the world
Basic accounting concepts
Exposure to general accounting activities such as Balance Sheet, Inter-company & Cash Reconciliations, ledger accounts and finalization
E2E General Accounting activities including Reporting & Consolidations
Proven communication with accuracy and clarity both verbally and written
Proven analytical and problem solving skills ability
Working Knowledge in MS office
You must have demonstrated leadership skills
Ability to collaborate closely with members of a team
6+ years of relevant work experience in F&A BPO or any other industry in accounting field

Finance & Admin Delivery Team Leader Resume Examples & Samples

You will be involved in Coordinate across project sub-teams and consolidate data
Provide information rather than data to assist Project Manager to
Track and monitor Forecast Vs Actual
Track and monitor financial performance with view to achieving or exceeded contract gross profit target
Experience in Project Management tools and techniques
Advanced MS Excel and PowerPoint skills
Proven Communication Skills
Negotiation, influencing and interpersonal skills
Flexible in working hours and able to work under pressure
Ability to deal with highly personal, confidential information
Ability to work cross functionally, across finance, operations and matrixes structure
Ability to Support efforts to identify ways to maximize revenue and/or minimize costs through sound executions of project management processes
By using knowledge of process, proactively identify areas of concern to the Project Management team
Perform assigned tasks within defined schedule and in accordance with established procedures and guidance
5+ Years
At least 5 years experience in F&A Exposure

Finance & Admin Delivery Team Leader Resume Examples & Samples

You will work primarily with various Industry & SL Leader(s)
Support in analysis and driving action on Signings and Pipeline
Primary responsibility is to help the SL leaders to drive operational control and reporting. This would include oversight and engagement on utilization as well as spending. Driving reduction in cost
Creating dashboards on summarized business issues, etc. May include activities around for signings, revenue, cost and gross profit
Demonstrate excel Macro/VBA skills (must)
Demonstrate analytical skills (must)
Should be from F&A, R2R or analytics domain
Proven oral and written communication skills
Demonstrates initiative and is proactive
Able to demonstrate flexibility to meet business needs
Demonstrate organization skills, including the ability to prioritize and effectively manage time
Able to take instruction and deliver to time
Ability to take on new tasks as role develops
Ability to work cross functionally, across finance, operations and matrixed structure
Should be flexible in shift timings

Finance & Admin Delivery Team Leader Resume Examples & Samples

You will be involved in identify, forward plan and implement initiatives to take forward the development and improvement of the business
To take ownership of KPI development and information and instill a performance management culture throughout the business
Delivering high quality, efficient and cost effective services to meet the needs of Leadership and external clients ensuring targets are always kept in mind and met
To ensure high levels of customer focus and satisfaction
To implement arrangements to elicit and respond to customer feedback
To create a climate for the effective development and engagement of staff
To seek opportunities to expand the business through external clients and other areas of activity
To be responsible for business continuity and risk management including being accountable for the establishment and maintenance of professional business standards
To share jointly with management colleagues the key strategies and priorities
To be principal contact for external clients in order to establish and manage contracts effectively
Responsible for all reporting and query resolution
Ensure that the Trainer and Senior Team members are updating the SOP’s regularly
Ensure that All Policies and Procedures in place are always followed, without exceptions
Responsible to report out weekly and monthly productivity numbers
Responsible for the management of all accounts, so nothing is pending from an Audit stand point
Responsible for managing the Cash Applications Team schedules to maintain/ meet coverage at all times
Responsible for participating in the recruitment process and provide training to new hires
Responsible for providing guidance and leadership to the entire team
Work with management to streamline processes and improve workflow to optimize productivity
Represent the Team on Conference calls
Experience in O2C – Collection Applications
Experience of leading and managing teams in a performance culture to achieve measurable outcomes
Professional experience in managing transactional activities that form the core of the Shared Services Business
Experience of managing services to meet the requirements of stakeholders and managing interfaces with those stakeholders
Technical understanding of managing major business systems in a large complex environment
Proven communication skills, both written and oral
Able to develop operating culture to make Team successful
Continuous improvement focus, capitalizing on technological and business advancements and opportunities
Commitment to Fairness & Diversity in delivering and developing Team and Business
Ability to manage challenge and pressure and work/life balance effectively
Ability to identify new business opportunities
Interpersonal skills – ability to form good relations with people at all levels in the organization & external parties & customers
At least 4 years experience in Experience in O2C-collection applications

Finance & Admin Delivery Team Leader Resume Examples & Samples

You will be involved in Process and analyze bank and accounting reports
Monitor activities processed by Bangalore Bank’s positions
Validate and upload daily banking files
Validate and upload bank statements to SAP
Bank accounts reconciliation
Guarantee fulfillment, functionality and compliance of all IBM policies and procedures
Proven communication in both written/verbal
Proven knowledge in Finance & accounts
Ability to work in teams
Microsoft office Advanced, ERP (SAP/JDE), Email Etiquettes / Business mails Language Skills
4-5 years
At least 4 years experience in F&A Exposure

Account Data Service Delivery Team Leader Resume Examples & Samples

Bookstore RTB Poland London onshore management oversight, escalation, managing through the RTB changes & ensuring monthly Service Delivery Governance meetings are held
Offshore OBS Admin Team Supervision; Support queries from the team, ensure Monthly governance meetings are held... The offshore team is responsible for; Set-up of User Permissions and Risk Classes in OBS, produce Optima Invoicing and OBS static data set-up and permissioning
Control & Risk – Responsible for quarterly ICAP sign off, BSC for Bookstore & OBS (Incl. Quarterly associated onshore access review). ORI & Action plan tracking
Product Taxonomy – Responsible for capturing and documenting user requirements, working with GDS IT teams to translate the requirements into functional solutions and specifications, provide business knowledge and context through the development life-cycle and provide business change support to downstream consumers / users

Service Delivery Team Leader Resume Examples & Samples

Leading a team of 6 staff in HK and 7 staff in India to oversee daily production of settlement processes
Take risk ownership and accountability over the production and delivery of OTC Derivs settlements services to businesses across Investment Banking and Wealth Management functions
High profile exposure to senior Ops Management; strategic change groups; and risk governance committees
Solid understanding of the OTC business landscape (minimum 5 years of industry experience)
Ability to energize a dynamic team and maximize the potential of the team's talents
Able to quickly map out complex flows and system connectivity. Review controls established to ensure design and operating effectiveness
Track record of being client focused
Embrace change initiatives and proactively seek opportunities to enhance the quality and efficiency of services delivered by the OTC function
Confidence to engage stakeholders to work through issues and articulate risks
An awareness of the industry / regulatory environment within the OTC Derivatives Market and specifically developments around CCP
A vocal team player who works closely with senior Operations Management and Business Management to escalate risks

Service Delivery Team Leader Resume Examples & Samples

1) Supervision and oversight of the daily schedule of tasks which are completed by a third party team based in Hyderabad
2) Providing monthly review and agreement of SLAs, KPC and other Governance documents
3) Supporting the tactical remediation of issues as they arise
4) Defining, agreeing and implementing improvements to the existing operating model
5) Participating in 2014 and ongoing team transformation initiatives expected to be majorly around standardising operations, identification and delivery of standardisation and centralisation programmes, and delivering on expansion opportunities
6) Acting as an SME and Regional Point of Contact in relation to the services that we run

Customer Delivery Team Leader Resume Examples & Samples

Years of managerial experience: 3+ years
Years of financial services experience at Fannie Mae or another financial institution: 2+ years
Expertise in direct client management
Strong interest in coaching and empowering teams
Bachelor's degree required or equivalent business experience; Master's degree preferred
Must be able to travel domestically up to 50%
Experience managing to overall integrated business performance objectives (e.g., CSAT, revenue, cost, returns)
Strong track record of delivering high quality customer service within standardized guidelines (e.g. price and credit)
Effectively manages teams and coaches employees to improve skills and performance
Has curiosity and excitement to leverage Fannie Mae systems and processes across all major value streams
Supports continuous improvement culture, seeking to make good processes better
Collaborates across siloes (i.e., works well with functional leads)
Challenges the organization to adopt breakthrough ideas and solutions
Anticipates what our customers value and develops elegant solutions to delight them
Leads by example and gains the confidence and trust of others through logic, authenticity, and empathy
Steps up to address difficult issues, invite diverse perspectives, and say what needs to be said

IIP Service Delivery Team Leader Resume Examples & Samples

IIP Operational Rigour: Responsible for ensuring that operation and design of all IIP services meet regulatory and audit requirements and corporate standards as well as governance around cryptography and content analysis across the bank
Manage individuals and team activities in line with Barclays strategy, IIP strategy and departmental goals
Ensure the integrity and availability of cryptographic and key management services to business functions and applications. Maintain accurate environment documentation, process and device categorisation
Provide ongoing assurance that risk and compliance requirements are being conducted to a satisfactory level & are evidenced to a required level
Manage resourcing, scheduling and distribution of work amongst team members (including team members in the larger IIP), working closely with dates set in cooperation with Service Management to ensure smooth continuity of services and operations
Manage and lead performance of individuals and all aspects of performance management for assigned individuals
Manage all regular monitoring activities, assign to appropriate individuals on the team and analyse / escalated appropriately
Manage all service related documentation, creating and amending as required to maintain compliance
Ensure rigour and clear record keeping of activities undertaken to ensure an accurate audit trail required for attestation support
Take a proactive approach to improving operations and customer experience / turnaround
Degree level certificate in a Computer Science or strongly related subject
Industry relevant Security qualifications
Industry relevant Project Management qualifications
Experience in an Operational environment
Operational documentation creation and maintenance
Deep understanding of change disciplines including change and release management and track record of delivering change projects in a timely manner with high quality
Security knowledge & appreciation
Strong in incident response procedures and standards, strong communication skills and ability to articulate complex events to management
Ability to ‘see the big picture’ and think strategically around data protection services
Strong background in delivering privacy, compliance and data protection services
Demonstrated ability to solve complex problems
Excellent understanding of wider security and control environment
Able to translate underlying technology, security, and infrastructure concepts to business requirements
Strong track record of implementing automation to improve efficiency of teams, operations and services
Strong understanding of the legal and regulatory requirements around information protection, cryptography and data leakage
Good understanding of security concepts and technologies in the areas of Cryptography (i.e. key management systems, PKI, HSMs, application cryptography, key material handling, standard and non-standard cryptographic algorithms)
Good understanding of Cryptographic Hardware Security Modules (HSMs) and their use within cryptographic operations
Understand major internal support functions and services
Awareness of the service delivery impacts on confidentially, integrity and availability
Good understanding of operational IT security monitoring and administration tools
Exposure to one or more other infrastructure platforms (Windows, Middleware, Networks, Databases, etc.)

Service Delivery Team Leader Resume Examples & Samples

Building & maintaining relationships with various client advisers, client adviser assistants, custodians, counterparties, stock lending, risk and offshore teams
Manage the risk and controls of the corporate actions processes and continue to evolve/streamline/minimise risk across income, mandatory and voluntary events
Assist and drive the implementation of various change initiatives for the corporate action processes
Work closely with the Wealth Management APAC Asset Servicing team to provide day to day support, assist in meeting their objectives and strategies, and achieve their business plans for the year

Customer Delivery Team Leader Resume Examples & Samples

Fluency in both English and Spanish is strongly preferred
Must be able to travel domestically up to 25%
Position is based in Washington, D.C

National Customer Delivery Team Leader Resume Examples & Samples

Set and execute customer account strategy
Years of experience: 8-10 years of related experience
Years of managerial experience: 5+ years
Years of financial services experience at Fannie Mae or another financial institution: 5+ years
Experience leading large, matrixed teams is strongly preferred
Must be able to travel domestically up to 30%
Experience in Financial Services, particularly demonstrated experience in the mortgage industry is preferred
Demonstrated track record driving performance improvement opportunities
Takes personal accountability for quality of customer experience
Drives new ideas and ways of working that benefit both the customer and Fannie Mae
Seizes opportunities, striking a balance between accepting workable solutions and pushing for better alternatives
Actively seeks new ways to develop yourself and serve others

Software Delivery Team Leader Resume Examples & Samples

Responsible for the quality of the delivery ensuring it meets the customers’ requirements first time
Responsible for the quality of the Systems Design, Code & Test Artifacts
Lead their team to deliver their user stories within the scope of a release and right first time
Hold daily meetings with their team to assess progress and provide resolutions to issues
Perform release planning in consultation with their team and the Delivery Manager & Release Manager
Report on progress of the team against the release plan
Provide metrics to the Delivery Assurance Manager to assist in reporting and strategic planning
Ensure adherence to delivery processes
Improve the efficiency of the team over successive releases
Reduce number of live defects found over successive releases
Work with peers in other departments to ensure cross departmental collaboration
Absence/Holiday Management
Set SMART objectives and goals for team members
Ensures all deadlines are adhered to
Resource Management
Team member development
Performance Management of team members
Good planning and tracking skills
Strong coaching, mentoring and team leading skills

Finance & Admin Delivery Team Leader Resume Examples & Samples

Associate’s degree or equivalent work experience, preferred 4 year degree in Accounting/Finance or equivalent experience in an accounting/finance related field
Advanced working knowledge of Microsoft Office applications, including but not limited to Outlook, Excel, Word and Power Point
Demonstrated organizational skills and attention to detail
Demonstrated ability to establish and maintain relationships with employees at all levels in the organization
Demonstrated customer service orientation

Client Delivery Team Leader Resume Examples & Samples

Financial management: overall budget responsibility for your work team and client engagements
Client management: staffing, scope management, client satisfaction and referenceability, client profitability; expansion of existing outsourcing relationships by solving our clients’ problems and meeting their administration needs
People: Leadership and management related to a group of colleagues who primarily support the clients assigned to the work team in terms of staffing, resource utilization, career growth and development, engagement and retention
Contribute thought leadership to the overall development of our outsourcing business
Promote quality standards and processes throughout all client teams
Operational / Quality Management: ensure team(s) are meeting / exceeding client deliverables in a cost effective manner, including all contractual service level agreements; actively work with team(s) as needed to quickly and proactively address any quality concerns

Service Delivery Team Leader With English Resume Examples & Samples

Serve as process expert/coach for the team’s deliverables
Drive methods adoption and act as an expert in how to cost effectively deliver the Client Service Team’s/Service Delivery Team’s process and/or project requirements and deliverables
Monitor and analyze client and customer satisfaction through available escalation/complaint tools and survey results and ensure improvement initiatives are driven by client expectations and requirements
Identfy and implement productivity improvements ensuring adherence to appropriate project gating and business case approval requirements
Fy areas for performance improvements, and coordinate implementation
Manage team mix to the standard pyramid for type of Client Service Team/Service Delivery Team, headcount, macro resource load balance (rolling 3 months), utilization, overtime, etc., and escalate issues when required according to established practices
Manage staffing assignments and role changes
Support recruiting and interviewing potential new team members
Balance workloads and skill sets across clients to support one-to-many delivery
3 to 5 years work experience with previous managerial experience
Previous experience in Human Resources area is mandatory

Delivery Team Leader Resume Examples & Samples

At least 8 Years of proven experience in mid to large scale delivery project and project management
Manage customer expectations and deliverables
Experience in managing project in a matrix environment
Responsible for measurements at project level and continuously striving to improve outcomes
Ensure project deliveries are meeting requirements, on-time and on-budget
Report, document and manage risks, risk mitigation activities and the resolution of project issues
Knowledge and experience with leading delivery methodologies, with specific experience in Agile
Experience in end to end Testing activities like test plan, estimation, test planning, test completion and test direction
Conceptual and logical data modeling experience
Managing the multiple team like UAT, Regression, Modelling, Production Support, web designing and java development
Experience with Automation and management tools (selenium, ALM, UFT, JIRA, etc.)
Advanced MS Excel experience
Excellent oral, written, and presentation skills for all levels of stakeholders
Some development experience or technical background is advantageous but not required
Integrity - open and honest in all interactions
Interpersonal – skilled at building relationships and trust
Communication skills – speaks, listens, and writes clearly
Facilitation - structures and organizes effective meetings and discussions
Collaboration skills - works well with others
Initiative - self-starter and finisher
Leadership - takes ownership of actions and results and inspires others to excel and grow
Flexibility – ability to take on multiple tasks simultaneously and see opportunity in working in areas outside of their expectation or comfort zone
Learning skills – desire to develop new skills, stay at the cutting edge of practice, and ability to rapidly incorporate new learnings and take them forward in practice
Conceptual skills – ability to abstract problems and formulate and articulate conceptual solutions
Generosity – a constant eagerness to bring others along and build them up through observation, assessment, mentoring and coaching
Stamina and work ethic – ability to go over and above for teammates and client’s success

Global Digital Delivery Team Leader Resume Examples & Samples

Recruitment and team leadership of the Global Delivery Team in Budapest as we seek to establish a new digital centre of excellence
Leading the in-sourcing and evolution of our proprietary iOS mobile apps and marketing database; driving front-end design and code-level development of both front and end back end modules
Driving the evolution of our scoring models and big data algorithm, driving code-level development in a big data/Hadoop environment
Leading the development of our next wave of web / mobile applications
Pioneering a lean UX dev prototyping and research model, helping us stay multiple design sprints ahead of core dev work in progress

Internal Audit Operations & Delivery Team Leader Resume Examples & Samples

Bachelor degree in Accounting, Finance, or Business Administration
At least five years of audit, finance or relevant business experience
Proficiency in Microsoft Office suite, with strong analytics skills using Excel and/or experience using other reporting tools
Excellent verbal and written communication including exhibiting strong partnering skills with the ability to interact with various levels of management and external stakeholders
Strong project management skills with the ability to handle multiple projects and responsibilities
Strong presentation skills with good leadership presence and confidence with presenting to Allstate IA Leaders

Service Delivery Team Leader Resume Examples & Samples

Maintain a high level of professionalism and sense of urgency to ensure client and participant expectations are consistently met; extensive contact with clients and Mercer consultants
Serve as a subject matter expert on the client's plans and administrative procedures; serve as the key resource for day-to-day issues
Ensure that the team delivers quality service to our clients, accuracy and time standards are consistently met; direct the team to handle plan or client specific questions; keep the team updated on client's plan and benefit regulations by testing their knowledge and through training and development
Manage client business process and identify areas for continued improvement; may support more then one client team based on project scope and complexity
Three to five years experience in health & group benefit administration
Strong proficiency with MS Excel and Word (proficiency in MS Access & MS Project highly preferred)
Previous experience creating business processes for project implementation
Excellent problem solving and analytical skills; proven ability to research, follow up and resolve complex issues or problems surfaced by the team
Strong supervisory and leadership skills; ability to model desired work values and practices for other team members
Ability to create a team setting that encourages both individual and team accomplishments; ability to establish goals and evaluate the performance of team members
Excellent oral and written communication skills; ability to present complex issues/data with a high level of clarity and impact

Delivery Team Leader Resume Examples & Samples

Experience of people management
Excellent communication skills (written and verbal in English in particular) with the ability to persuade and negotiate effective solutions both internally and externally with customers
Excellent organisational, planning and estimation skills with the ability to multi task and monitor the activities of others
Can react quickly and confidently to urgent situations
Open, transparent and able to respond positively to issues and actively seek solutions as necessary
Experience of delivering / supporting systems, involving business-critical real-time/on-line systems within a technology environment
Collaborator and team builder, both within own team and with others in parallel teams
Experience of mentoring others and team building
Thorough with the ability see things through to end
Experience of knowing contractual commitments to customer and ensuring the team / individual / colleagues deliver to the commitment not over or above
Knowledge of the airport industry and/or Ultra products

Implementation Service Delivery Team Leader Resume Examples & Samples

Directly supervise two or more employees (typically up to 6)
Has full authority for people management of direct reports
Manage client business process and identify areas for continued improvement
Subject matter expert and primary resource for day to day client issues
Four to six years experience in health & group benefit administration

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