Solution Delivery Resume Samples

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J Cummings

Jody

Cummings

74362 Litzy Club

Boston

+1 (555) 916 0411

74362 Litzy Club

Boston

Phone

p +1 (555) 916 0411

Experience Experience

New York, NY

Business Solution Delivery Senior Analyst

New York, NY

Jones Inc

New York, NY

Business Solution Delivery Senior Analyst

Creates and manages project work plan. Documents project risk and issue log leveraging standardized tools and processes
Coordinates with other process owners to address and identify continuous improvement opportunities for incident, problem and change management processes; standard security access; release management; and other governance processes
Works with solutions delivery, technology operations and support services teams (e.g. innovation, data, BIS services, architecture, eCommerce) to deliver business capabilities and ensure effective solution delivery and ongoing operations
Manages project plans for their area, working with the program/project manager
Leads transition management process between the development and sustain teams
Assists in establishing and maintaining strong relationships with business partners
Proactively manages environment and helps making sure that unplanned outages are reduced or eliminated by helping provide root cause for issues

Detroit, MI

Director Enterprise Solution Delivery

Detroit, MI

Weimann Group

Detroit, MI

Director Enterprise Solution Delivery

Lead a solution delivery team in planning and building for the portfolio of business applications and processes for one or more designated lines of business
Develop and execute plans and strategies in close collaboration with business teams. Ensure alignment of information systems plans with business strategies
Translate business plans and strategies into concrete programs for solution delivery, enhancement, and support
Identify process improvement areas and develop future business process flows
Interact with the project team members responsible for developing reports, interfaces, data conversion programs, and application extensions
Oversee activities for all assigned projects from planning to delivery and sustaining support to ensure that projects meet established business objectives, time and budget constraints, and standards of technical quality
Manage multiple tasks across various teams that often involve innovative technologies and applications, dissimilar systems and databases, and highly complex system integration and linkages

present

Phoenix, AZ

Director, Enterprise Solution Delivery

Phoenix, AZ

Wyman-Hettinger

present

Phoenix, AZ

Director, Enterprise Solution Delivery

present

Working with the business, identify process improvement areas and develop future business process flows
Manage projects to improve IT outcomes while relying on resources directly managed by others
Develop and maintain a productive working relationship with customers, vendors and other subject matter experts
ITIL (IT Service Management) / Methodology/Framework
For consultants and other resources: manages tasks, workloads, tracks hours and overtime
Identify application solution delivery gaps and opportunities; develop and execute plans to close the gaps and capitalize on the opportunities
Develop and monitor the performance of staff under his/her supervision

Education Education

Bachelor’s Degree in Computer Science

Auburn University

Bachelor’s Degree in Computer Science

Skills Skills

Leverages strong knowledge of relevant business and technical processes to provide viable, flexible alternatives to support business change and growth
Assists in establishing and maintaining strong relationships with business partners
Ensures processes are clearly documented and communicated via training, Quick Reference Cards (QRCs) and appropriate communications
Tailors Project Lifecycle Methodology (PLM) processes with PMO to ensure successful project delivery and completes project management PLM deliverables
Proactively manages environment and helps making sure that unplanned outages are reduced or eliminated by helping provide root cause for issues
Facilitates project change approval processes
Leads transition management process between the development and sustain teams
Creates and manages project work plan. Documents project risk and issue log leveraging standardized tools and processes
Coordinates with other process owners to address and identify continuous improvement opportunities for incident, problem and change management processes; standard security access; release management; and other governance processes
Creates updated solution (diagrams, code, test plans, etc.) in support of incident and problem management

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Lead Developer Enterprise Solution Delivery Resume Examples & Samples

Leads the technical architecture and design for a new Data Warehouse
Initially will be the single resource responsible for construction of all objects necessary within the Data Warehouse
Oversee activities for all assigned projects from planning to delivery and sustaining support to ensure that projects meet established business objectives, time and budget constraints
Provides scoping and estimating on Data Warehouse activities
Presents technical information in easily understood terms in both verbal and written form
Works closely with fellow IT staff and project management to document standards and procedures for the definition of reference architectures (architecture roadmap)
Interacts and works directly with customer team members on projects and support issues
Facilitates communication upward and across project teams
Follows change management and problem management processes
8+ year’s experience in information technology
5+ years of experience in Data Warehouse solutions
5+ years minimum of demonstrable experience in a technical leadership role
5+ year’s experience with ETL tools like Informatica Power Center
Experience with Teradata packages, stored procedures, triggers
Experience with Oracle SQL (DML & DDL), PL/SQL, packages, stored procedures, triggers
Expertise in reviewing business requirements, technical requirements documentation
Expertise in writing high and low level design documentation
Experience in writing re-usable unit test documents
Extensive experience with developing, unit testing, break/fix support of Informatica ETL
Skilled in performance tuning, query plan / explain plan analysis, indexing, table partitioning
Experience leading technical teams
Familiarity with use of version control / source code management tools
Well organized, detail oriented, ability to multi-task
Excellent time-management, planning and prioritization

Cib-trade Solution Delivery Resume Examples & Samples

Client On Boarding
Manage the entire client on-boarding and implementation process for Trade clients, including product documentation, deployment of client-facing technology, and relevant KYC processes. Ensure that all tasks necessary for a complete customer implementation are carried out in a timely manner
Manage other client related projects as needed
Supply Chain Finance Program Management
Serve as local or regional relationship manager for supply chain finance clients
Manage overall program performance, including credit line usage, revenue generation, pricing and profitability. Work with Portfolio Management team, Sales/Advisory teams, and credit to manage program capacity
Assist with customer presentations, proposals, and RFPs to ensure appropriate positioning and responsiveness to customer requirements
Works with Trade Advisory and Vendor Team to analyze supplier data, and develop and manage supplier enrollment strategy and ongoing enrollment program
Understand, explain, and market SCF programs to clients and their suppliers
Transaction Control
Work in collaboration with the Trade Advisory and Sales teams to help structure and implement trade solutions such as Receivables Purchase programs
Manage the day-to-day control responsibilities for Receivables Purchase programs and commodity LC transactions, as well as related reporting and tracking activities
Monitor commodity LC transactions on a daily basis and ensure that appropriate control functions are performed
Provide support and guidance to the Operations team and act as the focal point for other stakeholders including Perform inspections/audits of completed transactions and implemented programs to ensure compliance with procedures
Gather market intelligence and identifies new client opportunities through daily activities
Interact directly with external clients as required
Coordinate extensively with internal parties such as Sales, Advisory, Product Management, Legal, Operations, Contracts Management, Risk, Credit, and Global Corporate Bank Middle Office
Support additional responsibilities and management projects as needed

Director, Enterprise Solution Delivery Resume Examples & Samples

Define IT processes and their measures
Determine best practices through research done by third parties and work with other IT leaders
Build the business case for change
Manage projects to improve IT outcomes while relying on resources directly managed by others
Develop and monitor the performance of staff under his/her supervision
Assign and re-distribute duties among staff to meet various workload pressures and due dates
Manage a portfolio of initiatives that span multiple lines of business and strategic partners
Business travel of approximately 15 or less percent yearly is expected for this position
Typically 10 years or more of continuous improvement experience, including process reengineering, project management, quality management, financial management, change management and global project management. Project Management Certification (PMP) or global equivalent (i.e. PRINCE2) preferred
Familiarity with other software management tools
Service Now
MS Team Foundation Services
ITIL (IT Service Management) / Methodology/Framework
HP Quality Center & Load Runner
Demonstrate experience in the following areas
Designing and implementing ITIL and Operational tools
Estimating, Project Planning and sound Project Delivery experience
Tools and Software enablement for IT Services and Operations
CA, BMC, HO or Tivoli tool suites
Production Scheduling
Service Desk Design and Deployment
Vendor Management
Disaster Recovery Tool Enablement
Service Introduction for Operations Management
Understanding of Change Management, Configuration Management and release Management processes
Total Cost of Ownership (TCO) for deployment of IT Service enabling tools
Broad understanding of ITIL and its components
Application delivery experience in one or more of the following areas or equivalent
Package applications such as Oracle, SAP, CRM
Custom Applications, Microsoft .NET
Possesses strong leadership, diplomatic and motivational skills including the ability to lead up, across, and down multiple business and technology organizations
Proven exceptional written and oral presentation and communication skills
Prior involvement with high-visibility projects and managing multiple projects concurrently
Self-motivated, decisive, with the ability to adapt to change
Proven leader with outstanding interpersonal, communication, and effective relationship building skills at all levels within an organization
Ability to analyze and challenge current working methods to create improvements in processes and result
Possess strong persuasive, influencing and negotiation skills
Plan and accomplish goals with a significant degree of innovation and creativity
Strong knowledge of business strategy and planning
Strong financial skills, ability to effectively manage time and budgets
Undergraduate degree in finance, accounting, operations, or a related major
Graduate degree a plus

Manager, Solution Delivery Resume Examples & Samples

Bachelors degree in Computer Science, Information Systems or Engineering (or equivalent relevant work experience). MS in Computer Science highly desirable
6 + years of progressive experience in project management
3+ years of relevant industry experience with Online or Mobile Video, Advertising, and/or Rich Media (e.g., digital/online/TV/video/rich media, advertising agency or online publisher/ad network/technology vendor background) and strong aptitude/facility with a wide variety of technical processes, protocols, and on-demand applications are essential
Proven track record of managing complex projects in a cross-functional environment
Strong knowledge of modern web technologies (HTML, Javascript, and CSS)
Experience building dynamic websites and multi-tier web applications
Good understanding of video/audio streaming technologies (HLS, Silverlight Adaptive Streaming, Adobe Dynamic Streaming, DRM)
Understands nuances of user experience and is excited about creating great UIs
Experience with the following: Publisher7, NodeJS, Grunt, Angular.js, Sass, Adobe Pass, Adobe SiteCatalyst, thePlatform (MPX/PDK), Anvato, GitHub, Actionscript 3, Adobe Flex 3 or 4, MySQL/SQLServer/MongoDB
PMP or Six Sigma Black Belt certification
Technical knowledge of an Online Video Providers
Experience with Agile Software Development (preferable SCRUM)
Self-managed proactive work style
Experience managing people and resources
Proven organization, presentation and customer service skills
Must have proficiency in project management tools i.e., Microsoft Project
Managing high profile projects within a program environment particularly hands-on experience with online projects
Experience working with multi-disciplinary teams (creative, technology, producers, etc.)
Familiarity to Rally Software

Director of Global Solution Delivery Resume Examples & Samples

Provide management and leadership for the Global Solutions Delivery team that is accountable for
Working closely with Governance and Business Relationship Management teams to plan and deliver on the GIS global strategy
Designing and implementing large scale, highly available, scalable end to end technology solutions
Ensuring that all phases of global solutions delivery, upgrades and changes are properly coordinated, tested, monitored, and tracked
Overseeing application development, deployment and release methodologies
Delivery of reporting, analytics and integrations, including tools and processes
Providing leadership and vision for all infrastructure components including platforms, virtualization, storage, data centers, networks and communications
Providing consistent, predictable IT operations and support functions
Coordinating the development and review of service level agreements with the business and other area of IT to continually increase customer satisfaction
Forecasting capacity growth and providing associated growth plans for all systems
Maintaining the documentation of all systems and associated infrastructure components
Develop and maintain KPI’s / metrics that align with organizational performance and customer requirements. Recommend modifications to existing systems or development of new systems as required
Communicate technology changes, architectures, and implementations to all levels in the organization as required
Determine fiscal requirements and prepare budgetary recommendations; monitor, verify, and reconcile expenditure of budgeted funds; prepare proposals for capital and operating expenditures
Bachelor’s Degree required, MBA preferred
ITIL certification and experience a plus
15+ years of progressively increasing experience in each sub-function of Solutions Delivery while working in a global environment
Proven budget and cost management experience
Demonstrated strategic planning experience for both business and systems
Demonstrated successful project and program management

Director Enterprise Solution Delivery Resume Examples & Samples

Lead a solution delivery team in planning and building for the portfolio of business applications and processes for one or more designated lines of business
Develop and execute plans and strategies in close collaboration with business teams. Ensure alignment of information systems plans with business strategies
Translate business plans and strategies into concrete programs for solution delivery, enhancement, and support
Interact with the project team members responsible for developing reports, interfaces, data conversion programs, and application extensions
Oversee activities for all assigned projects from planning to delivery and sustaining support to ensure that projects meet established business objectives, time and budget constraints, and standards of technical quality
Track technology advances and industry best practices for pertinence to the application and process portfolios, and drive adoption where appropriate
Deliver strategic initiatives that affect both local and regional projects and teams, pushing forward through their lifecycle
Identify functionality gaps and instruct team to develop solutions to them
Responsible for team of resources: For employee resources: determines workload, delegates assignments, promotes career development, and evaluates performance, skill growth, competency growth, performance goals
Generally works without consulting their manager
Independent decisions are made daily
Budgetary responsibilities of $3-$7 million with regional responsibilities
Strong working knowledge of Autonomy or related Document Management System
Experience with working with Legal Departments
Ability to break down complex system into manageable components with well-defined interfaces
Ability to plan high level implementation strategy, to judge difficulty level and expected completion times for specific tasks
Actively drive and frontier business solution alternatives
Demonstrated ability to define technical roles needed to effectively deliver a solution
Experience providing technology subject matter expertise for proposal activities, client presentations and round tables
Experience identifying client business needs, and translating them into innovative technical solutions
Strong consultative, influencing and strategic thinking ability
Entertainment industry experience strongly desired
Bachelor's degree or global equivalent in Computer Science or Accounting. Master's Degree in a related field is preferred

Senior Manager Enterprise Solution Delivery Resume Examples & Samples

ESSENTIAL RESPONSIBILITIES/ACCOUNTABILITIES: *
Identify process improvement areas and develop future business process flows
Lead and facilitate business/technical workshops for requirements gathering, gap analysis, functional/technical design and systems implementation
Manage multiple tasks across various teams that often involve innovative technologies and applications, dissimilar systems and databases, and highly complex system integration and linkages
Ensure effective management of assigned deliveries (operational perspective) via the use of detailed plans and proactive liaison with all affected parties ensuring that any delays, risks or issues are escalated for resolution in a timely and clearly understood manner
15 + years of progressively responsible experience in developing and implementing complex enterprise systems and managing enterprise services. Minimum of 8 years of managerial experience with demonstrated success in an executive leadership role
Experience with coordinating and interfacing between geographically disperse teams
Detail-oriented and have strong communication and interpersonal skills
Strong communications skills are essential; must possess an ability to write succinctly and make effective presentations to large groups including senior executives

Manager / Director IT Solution Delivery Resume Examples & Samples

Be accountable for end-to-end management of Grey’s internal client solutions development and management, building Grey’s specific solutions capability and delivering key programs with minimal disruption to the existing business
Acts as a facilitator for the Product Owner and the team; removing any impediments that are obstructing the team from achieving its sprint goals and therefore helps the team to remain creative and productive
Responsible for the strategic direction of key solution delivery functions including program management, business analysis, delivery, solution architecture, development, quality assurance and application support
Lead the client solutions delivery applications availability, maintenance services, planned and unplanned releases and client solution development projects, working closely with colleagues across technology and the business
Establish metrics and reporting to monitor and control the productivity, quality and cost of the solution delivery functions and be responsible for all process improvement initiatives that cross multiple teams including implementation of various tools that are leveraged by the multiple functions
Align solution delivery cross-functional teams to programs and global domains and work with program and domain leadership to ensure that the right resources are made available
Maintain excellent relationships with key stakeholder groups across the operating group
Understand the changing needs of the business across the business processes supported by Operating Group client solutions
Ensure timely local communication to employees about new services/changes via the appropriate Business Partner
Project Manager and Scrum Master, including ownership of processes, tools and methodologies along with reviewing user stories, prioritization of work
Track the team’s velocity, understand the deltas between sprints, and react accordingly
Manage suppliers and internal development teams across the Operating Group IT function, developing, retaining and deploying the right resources as appropriate
Support the delivery of committed portfolio within each Global Domain, articulating standard delivery expectations and best practices in line with the Grey / Coretech / WPP architecture, methods and standards
Support the test and quality assurance of the built client solutions as well as plan and execute release management
Broad industry and technical awareness to identify technology opportunities and align these to the business needs

Director, Solution Delivery Resume Examples & Samples

Provide business leadership, strategy and management of the Content Scheduling areas including Programming, Media Planning and Broadcast Operations. This includes leading regular status meetings and prioritization sessions of requirements/enhancements and ongoing demand planning activities
Lead a team in analyzing, planning, operating, enhancing, and sustaining the portfolio of business applications and processes for Content Creation/Acquisitions, Planning, Scheduling, Promotions, Business Affairs and Broadcast Operations
Working with the business, identify process improvement areas and develop future business process flows
Interact with the project team members responsible for development of custom applications, reports, interfaces, data conversion programs, and application extensions
Manage and act on potential risks/issues and provide proposals for solutions to senior management as needed
Develop and maintain a productive working relationship with customers, vendors and other subject matter experts
Identify functionality gaps by analyzing how current systems meet business requirements
For consultants and other resources: manages tasks, workloads, tracks hours and overtime
Proven entertainment industry experience in broadcast, cable or syndication, required
Must have a track record of developing high-quality, complex software in a team-programming environment
Keen attention to detail

IT Director, Solution Delivery Resume Examples & Samples

Provide business leadership, strategy andmanagement of the Content Scheduling areas including Programming, MediaPlanning and Broadcast Operations.Thisincludes leading regular status meetings and prioritization sessions ofrequirements/enhancements and ongoing demand planning activities
Lead a team in analyzing, planning, operating,enhancing, and sustaining the portfolio of business applications and processesfor Content Creation/Acquisitions, Planning, Scheduling, Promotions, BusinessAffairs and Broadcast Operations
Develop and execute plans and strategies inclose collaboration with business teams including executive management. Ensurealignment of information systems plans with business strategies
Translate business plans and strategies intoconcrete programs for solution delivery, enhancement, and support
Working with the business, identify processimprovement areas and develop future business process flows
Identify application solution delivery gapsand opportunities; develop and execute plans to close the gaps and capitalizeon the opportunities
Interact with the project team membersresponsible for development of custom applications, reports, interfaces, dataconversion programs, and application extensions
Oversee activities for all assigned projectsfrom planning to delivery and sustaining support to ensure that projects meetestablished business objectives, time and budget constraints
Lead and facilitate business/technicalworkshops for requirements gathering, gap analysis, functional design andsystems implementation
Manage and act on potential risks/issues andprovide proposals for solutions to senior management as needed
Track technology advances and industry bestpractices for pertinence to the application and process portfolios, and driveadoption where appropriate
Develop and maintain a productive workingrelationship with customers, vendors and other subject matter experts
Manage multiple tasks across various teamsthat often involve innovative technologies and applications, dissimilar systemsand databases, and highly complex system integration and linkages
Develop and implement plans for feasibilityassessment, requirements specification, design, metrics and performancemeasures
Deliver strategic initiatives which add value,affect companywide projects and teams, pushing forward through their lifecycle
Ensure effective management of assigneddeliveries (operational perspective) via the use of detailed plans andproactive liaison with all affected parties ensuring that any delays, risks orissues are escalated for resolution in a timely and clearly understood manner
Identify functionality gaps by analyzing howcurrent systems meet business requirements
Define, monitor and manage key servicedelivery metrics
For employee resources: determines workload,delegates assignments, promotes career development, and evaluates performance,skill growth, competency growth, performance goals
For consultants and other resources: managestasks, workloads, tracks hours and overtime
Experience with infrastructure and faulttolerant systems designs is required
Bachelor's degree in Computer Science or related discipline. Master's Degree in a related field is preferred
10 + years of progressively responsible experience in developing and implementing complex enterprise systems. Minimum of 5 years of managerial experience with demonstrated success in an executive leadership role
Experience in application/system design and deployment, including multiple full lifecycle implementations managing one or more teams
Experience with coordinating and interfacing between onshore and offshore teams
Very strong project management experience and skills
Strong Relationship building skills

Senior Manager, Treasury Solution Delivery Resume Examples & Samples

10-15 years of exposure to the bank with comprehensive knowledge of treasury, payments and commercial businesses
Broad knowledge of Bank products, services, organization and banking group interrelationships
In-depth knowledge of the banking business and/or the financial industry
Experience in delivery of strategic initiatives or projects impacting people, processes and technology
Master of Business Administration is an asset
PMP and Certified Treasury Professional designations are desirable
Strong execution focus
Ability to integrate and manage programs in a cohesive way
Strong leadership, interpersonal, and influencing skills
Highly developed relationship management skills to manage relationships across multiple levels of the organization, across lines of business, across various BMO FG groups
Well-developed consulting and change management skills
Innovation - ability to conceive and articulate a new way of achieving a result and/or performing work
Capable to think strategically and implement strategic vision

Senior Manager Enterprise Solution Delivery Resume Examples & Samples

Manage team of business analysts that parnters with the business to analyze business and information technology processes and prepare essential groundwork for the development and implementation of systems
Interact with all levels of the organization, including senior members of the Simon & Schuster management team
Plan and implement the overall systems strategy for Simon & Schuster business functions
Identify opportunities for process and business system improvements
Provide detailed analysis of processes and workflows with suggestions for improvement
Work closely with the application development staff to manage project schedules and deliverables
Identify customer requirements, manage test schedules, review test plans, track and document the results of these plans
Solicit client requirements through interviews, workshops and/or existing systems documentation or procedures
Ensure requirements are understood, agreed to and signed off at the appropriate stages in a project
Lead design discussions and identify design options
Advanced degree considered a strong plus
Minimum Seven (7) years of experience in systems projects and implementation with at least three (3) years in management
Experienced in managing a staff of at least three (3)
Demonstrated track record of implementing systems that lead to increased efficiency and productivity through the use of technology
Strong experience in publishing applications - experience with TMM a plus
Solid understanding of technology, including web and database technologies (ASP.Net and SQL Server a plus)
Book publishing/media experience is a strong plus
Strong communication and team skills are required, including the ability to work well with users and upper management
Strong business experience in one of the following business area
Publicity
Production
Editorial/Managing Editorial
Experience building and managing departmental and project budgets
Project planning and tracking with an industry standard SDLC background is a plus
Previous experience working with consulting companies and software vendors
Strong leadership skills who can act as a resource for senior management as well as peers to maintain up-to-date control of projects. A self-starter who is able to quickly take control of this organization, achieve consensus of subordinates, peers and clients, and be viewed as a service provider to clients
An accomplished project and business thought leader who appreciates an environment that fosters a collegial and team-oriented mentality, where individuals are expected to work together to fulfill common goals and objectives
Dedicated to project management and is prepared to devote the necessary time and resources to see projects through to successful conclusions in a timely manner
Ability to effectively articulate a customer strategy and direction that supports the goals of the client organization
Outstanding oral and written communications skills and the ability to confidently interact with senior management
Ability to attract and retain quality people to the organization and develop these individuals into a cohesive team
Ability to comfortably and effectively interface with multiple leadership levels, including first-line technical and business managers through division senior officers and corporate officers

Director, Enterprise Solution Delivery Resume Examples & Samples

Provide business leadership, strategy and management of the all areas of warehouse and distribution systems, including Order Management and Warehouse Management functions. This includes leading regular status meetings and prioritization sessions of requirements/enhancements and ongoing demand planning activities
Lead a team in analyzing, planning, operating, enhancing, and sustaining the portfolio of business applications and processes for Simon & Schuster
Develop and execute plans and strategies in close collaboration with business teams including executive management. Ensure alignment of information systems plans with business strategies
Identify application solution delivery gaps and opportunities; develop and execute plans to close the gaps and capitalize on the opportunities
Lead and facilitate business/technical workshops for requirements gathering, gap analysis, functional design and systems implementation
Develop and implement plans for feasibility assessment, requirements specification, design, metrics and performance measures
Deliver strategic initiatives which add value, affect companywide projects and teams, pushing forward through their lifecycle
Define, monitor and manage key service delivery metrics
Responsible for team of resources
For employee resources: determines workload, delegates assignments, promotes career development, and evaluates performance, skill growth, competency growth, performance goals
Experience with infrastructure and fault tolerant systems designs is required
Bachelor’s degree in Computer Science or a related field. Master’s degree is preferred
Experience implementing packaged Order Management and Warehouse Management solutions is strongly desired
Experience working with clients to understand and document requirements as well as map requirements to standard functionality
Successful history of acting as lead on full life-cycle systems and application development projects
Publishing industry experience is strongly desired

Finance Transformation Manager & BSO Solution Delivery Resume Examples & Samples

Six (6) plus years of finance transformation experience, desired
Four (4) plus years of complex program/project management roles required
Finance Shared Services design and deployment experience is required
Management consulting and advisory services in the area of Finance Transformation
Strong business process analysis & design and process flow skills required
Strong project planning, scoping and Project management skills required
Client facing management consulting experience is required
Experience with Finance and HR Business Process Outsourcing
Deep experience in Organizational Change Management (OCM)
Presentation and meeting facilitation skills
Executive presence/Comfort working with C-level executives
Excellent interpersonal and customer relationship skills
Capacity to work in a deadline-driven environment while handling multiple projects/tasks simultaneously with a focus on details
Capable of successfully multi-tasking while working independently or within a group environment
Capable of working well under pressure while dealing with unexpected problems in a professional manner
Comfort with complex, ambiguous business situations and unaligned stakeholders

IT Manager, Business Solution Delivery, EAD Resume Examples & Samples

3+ years managing and/or analyzing data and information for operations and/or business intelligence purposes
Experience creating, measuring, and improving business processes
Strong communication skills, with a track record of significant direct interaction and peer leadership with partners across the company
Self-motivated and drive for results

VP Solution Delivery Resume Examples & Samples

10+ years' experience as a project management professional within a marketing technology environment, with a proven track record of delivery
5-7 years' experience as a software/database developer or similar
5-7 years' experience in software business/functional requirements development
BS in Computer Science, MIS or similar
Strong PMP skillset with demonstrated ability to develop key business process and artifacts
Adaptable to managing intercompany relationships with sensitivity to cultural diversity
Ability to multi-task and meet designated deadlines
Good oral and written skills
Focus on client satisfaction
Ability to identify and implement creative solutions that support greater efficiency and strengthen internal controls
Professional / Technical Expertise
Results Orientation
Service Orientation/Client Focus

Group Operations Solution Delivery Functional Architect Custody Resume Examples & Samples

Design and evolve core elements of the TIM, in particular addressing functional areas of the Swiss Core Processing platform which have not been fully modelled in the TIM, with focus on but not limited to Custody. This function requires close collaboration with other members of the GOSD Architecture team and with architecture teams in other divisions
Development of a consistent implementation model to enable migration towards the target state, with a strong emphasis on achievable interim states and with attention to any opportunities to share functionalities across divisions and to make use of evolving market utilities
Drive application landscape management to reduce complexity and overall cost to the organization for the area of the TIM you are responsible for
Identify re-use opportunities and promote the re-use of components across the GOSD landscape
Help drive innovation within your area of the TIM to reduce costs and increase efficiency
Work with the delivery streams to optimize their book of work – identifying overlaps, divergence from TIM, opportunities to improve TIM alignment
Participate in and plan project reviews for your area of the TIM, facilitate issues resolution and communicate obligation resolution as required

Business Solution Delivery Senior Analyst Resume Examples & Samples

Tailors Project Lifecycle Methodology (PLM) processes with PMO to ensure successful project delivery and completes project management PLM deliverables
Creates and manages project work plan. Documents project risk and issue log leveraging standardized tools and processes
Facilitates project change approval processes
Leverages strong knowledge of relevant business and technical processes to provide viable, flexible alternatives to support business change and growth
Creates updated solution (diagrams, code, test plans, etc.) in support of incident and problem management
Assists in establishing and maintaining strong relationships with business partners
Leads transition management process between the development and sustain teams
Ensures processes are clearly documented and communicated via training, Quick Reference Cards (QRCs) and appropriate communications
Coordinates with other process owners to address and identify continuous improvement opportunities for incident, problem and change management processes; standard security access; release management; and other governance processes
Proactively manages environment and helps making sure that unplanned outages are reduced or eliminated by helping provide root cause for issues
At least 5 years relevant IT experience in systems development and support. Familiar with PepsiCo PLM methodology. Demonstrated ability to drive multiple projects while partnering with BIS support teams
5 to 7 years of experience in Information Management (Application Support and/or Application Development)
Full understanding of Project Lifecycle Methodology and/or IT SDLC
Ability to communicate progress/status of assigned responsibilities on an ongoing basis to management
Ability to effectively and efficiently communicate with all levels of employees, management and executives
Planning and time management skills
Excellent background working with business clients, meeting deadlines and related business and project management processes
Sybase SQL, Stored Procedures, UNIX Shell scripting
Sybase 11 and above
Experience in coding TSQL procedures for web applications
Should be familiar with web application architecture with hands on experience in coding web applications
Core Java Experience Version 1.5 and above
Struts 1.6 or later
Spring 2.0 or Later
Ibatis 2.0

Business Solution Delivery Senior Analyst Resume Examples & Samples

Works with solutions delivery, technology operations and support services teams (e.g. innovation, data, BIS services, architecture, eCommerce) to deliver business capabilities and ensure effective solution delivery and ongoing operations
Partners with support service teams (e.g., readiness and training, Program Management Office (PMO)) to ensure effective solution delivery and rollout
Interacts with supply chain business team and trading partners to develop and deliver effective solutions
Works with sector service delivery managers to ensure delivery and operations of technology services
Aligns cross-functional technical solutions to meet requirements, with focus on ensuring greater standardization and reusability
Owns Project Lifecycle Management processes
Performs analytical data analysis
Creates project solution and deliverables within time constraints
Owns solution design as needed to ensure alignment with strategic goals of business partners
Manages project plans for their area, working with the program/project manager
Assists the project manager in defining estimates and identifying
Leads 2-3 Consultants toward delivering B2B solutions
Bachelor Degree in Computer Science or related field
4+ years' experience driving alignment and clarity on business process & document requirements
Business analysis including analytical data manipulation & reporting: 2+ Years
Strong MS Office suite including strong MS Excel, Word and Powerpoint:5+ Years
Solid verbal and written communication skills
Strong ability to work independently and with external teams
SQL skills (at least 1 year hands-on experience)
PMP / PLM / PDLC experience
ECommerce experience preferred

CSS Solution Delivery Team Manager Resume Examples & Samples

Serving as the escalation channel for Solution Delivery managers to resolve
Staff management experience with professional level staff
Project/ program management experience
Experience developing business requirements, use cases, and process

Project Manager, Solution Delivery Resume Examples & Samples

Responsibility and accountability to ensure full understanding of the clients’ business, industry trends, organizational trends and customer needs
Develop and maintain integrated project plans, work breakdown structures and associated time-lines
Develop and maintain the cost estimates, resource plans and any other documentation required to control the project budget
Lead the project team through problem determination and issue resolution as required
Communicate and reinforce the project methodologies and standards developing all project artifacts as required
Manage and coach team leads and their deliverables based on time-lines established, including oversight of a number of projects/engagements
Provide status to required managers/senior executives and Project Management Office
Direct the project team; provide ongoing advice and guidance
Manage client, vendor and technology relationships as required and make recommendations to senior management as the opportunities arise
Proactively anticipate issues and/or organizational challenges and develop mitigating strategies
Thought leadership to drive the organization into new areas of growth for the clients’ future needs
8-10 years of experience managing complex Application Development projects, with at least 2 years of experience within the financial industry
Client management experience, including a minimum of 3 years’ experience as a Sr. Leader delivering complex enterprise application development projects
Demonstrated success in delivering large, multi-phase projects across organizational boundaries
Extensive management experience with application development methodologies and standards
Experience with Client management and negotiation
Experience working with/managing third party vendors
Ability to handle difficult clients and client project situations
PMP or equivalent Project Management capability
Advanced communication, organizational and time management skills
Effectively manage the business relationship and ensure deliverables align with the business strategy and direction
Ability to manage people and build highly motivated and empowered teams
Experience in managing senior level technical staff
Effective/creative problem solving skills and the ability to lead the team through difficult problem analysis and resolution

Group Operations Solution Delivery Functional Architect Custody Resume Examples & Samples

Strong domain knowledge of Operations processes on the SBIP, in particular on Clearing & Settlements, Position Keeping and Asset Servicing
Broad experience in applying architecture patterns and processes; in particular in-depth knowledge of event-driven architectures and component-based architectures. Good knowledge and practical experience of using Enterprise integration patterns
Excellent documentation skills; knowledge of formal architectural modeling methods and tools such as UML and Enterprise Architect
Experience in application software platforms (e.g. JAP, Mainframe), familiarity with large scale development environments and tool support is a plus
Experience with offshore development
Motivated and enthusiastic team player, strong communication skills and a conceptual working approach
Confident, assertive and effective communicator with strong influencing skills. Ability to gain consensus when faced with differing views
Fluent in English and German

Director IT Solution Delivery Resume Examples & Samples

Lead, manage, develop and coach a team of Managers and Engineers across the globe
Develop short and long-term strategies and roadmaps and communicate that strategy to the organization
Work with suppliers to drive cost effective solutions, architectures, and external benchmarks
Own and manage the lifecycle including capacity of servers, storage, firewalls, routers, switches, proxies, load balancers, and access points for Foot Locker corporate, stores, and external cloud hosting
Design, build and document new innovative technologies and services
Design, and build solutions for new projects for corporate and Foot Locker stores
Migrate, refresh, and decommission hardware and software assets
Develop and maintain hardware images and patching strategy
Develop a strategy to transform the WAN network that enables elastic growth, 10GB hardware, and appropriate bandwidth for the next 3 years
Continue the network segmentation deployment that protects company data
Reduce the number of circuit suppliers globally
Refresh networking hardware, access points, and backup comms in all stores. Present strategy to enable guest access points in stores including circuit costs
Identify technical financial opportunities and execute on them
Manage a financial budget for the Solution Delivery organization
Oversee subject matter experts and escalation for major outages
BS Degree in Information Systems or equivalent 5 years of work experience
Flexibility to travel less than10%
Minimum of 5 years IT or engineering experience
Minimum of 3 years in a manager role
Analytic, creative, and business-focused problem solver
Strong financial management and budgeting skills
Progressive management experience with server, storage and networking
5 years’ experience with enterprise technologies
Previous experience at a fortune 500 company
ITIL and Agile certified

Technical Lead-solution Delivery Resume Examples & Samples

Agreeing and controlling the technical architecture
Determining the technical environments
Advising on and co-ordinating each team’s technical activities
Identifying and owning architectural and other technically based risk, escalating to the Product Manager as appropriate
Ensuring the non-functional requirements are achievable and subsequently met
Ensuring adherence to appropriate standards of technical best practice
Controlling the technical configuration of the solution
Managing technical aspects of the transition of the solution into live use
Resolving technical differences between technical team members
Judges the trade offs with technology and feasibility and makes choices that fit the constraints of the project
Serves as the technical expert on Appirio projects focused on cloud platform
Designs and implements business technology solutions focused on cloud-based business applications
Direct involvement and/or oversight of developing business requirements, specifications, process flows, application design, application configuration, testing and deployment
Works directly with clients to lead projects, facilitates business process analysis sessions, develops and delivers key components of technology solution
Provides mentoring and guidance to other team members, including offshore team members
B.E/B.Tech/MCA degree in Computer Science, Software Engineering
Overall 5+ years of project experience with packaged software or custom development implementations of customer projects
Workday Integration Certified, Workday Studio Certified
1+ years of Workday Integration experience
Good Knowledge of PeopleSoft reporting tool (Crystal/SQR/ Application Engine) will be preferred
Working knowledge of XSLT, XML
Candidate previous experience in the role of consultant for a mid-to-large sized organization, or direct consulting experience will be preferred
Experience in translating requirements into robust development/implementation plan
Enthusiastic, professional, and confident personality, with a focus on customer success
Excellent listening skills to fully understand the customer requirements and pain points
Quick learner, with passion for new technologies
Strong team player willing to pitch in and do whatever it takes to make team/customer successful
Professional, accountable, enthusiastic, and confident, with a customer focus

Manager of Solution Delivery & Consulting Resume Examples & Samples

Bachelor's or Master's degree in Computer Engineering/IT, mathematics or related field; ideally MBA degree
1-2 years of work experience in IT strategy in a consulting company preferred
Experience in consulting and IT strategy, either in a blue-chip company or IT consulting firm
Minimum of 4-6 years’ experience within Information technology field/environment and senior management interaction
Excited about client work and advanced analytics, as well as having impact and shaping the busines

Analyst, Solution Delivery Resume Examples & Samples

Works closely with the SAP Business Solutions Management, IT Business Relationship Team, user community, SAP development team and other WWF team members on IT projects
Translates business requirements into detailed functional specifications, test scripts, and other system documentation while adhering to company standards
Provides technical support for all newly developed and existing system business processes
Responsible for training/explanation of newly implemented functionalities of a software solution
Completes assigned tasks in an accurate and timely manner with minimum direction
5+ years hands-on combined SAP WM / EWM implementation and / or support experience is required. Experience with the following functionality is required (batch management, handling unit management, RF enabled transactions for raw materials and finished goods)
Minimum of 5 years’ comprehensive SAP & Food & Beverage/CPG experience in a manufacturing / distribution environment is desired
Working knowledge of Supply Chain business processes including Manufacturing, Warehousing, Distribution, Logistics, and Transportation required
Fluency with spreadsheets, word processing and database software and/or business systems required

Senior Analyst, Solution Delivery SAP APO Resume Examples & Samples

Works closely with the SAP Solution Delivery Manager, Business Relationship team, user community, SAP development team and other WWF team members on IT projects
Partners with internal customers to address their business needs
Translates business requirements into detailed functional specifications, test scripts, and other system documentation while adhering to company standards and IT change control procedures
Identifies costs, benefits, risks, and alternatives in proposed system designs and their impact on the integration with other systems and SAP modules
Performs SAP configuration to support changing and new business needs
Analyze gaps between current business processes and SAP Best Practices in order to recommend a preferred implementation
Troubleshoots application problems and proposes optimal resolutions
Serves as a subject matter expert for the supply chain planning functions of SAP
Provides leadership and mentoring to others in the company related to area of expertise
Able to provide on-call support and evening and weekend work as required in a 24/7 high availability environment
Performs other related duties as may be required
Bachelor’s degree in Computer Science, Information Systems, Business Administration, or other closely related field required
5+ years of experience in an SAP ERP environment in the SD and / or PP modules
3+ years hands-on SAP SCM / APO implementation and / or support experience is required. Experience with one or more of the following modules is required (DP, SNP, GATP, and BW). Experience with PP/DS is preferred
Minimum of 5 years’ comprehensive SAP & Food & Beverage/CPG Manufacturing experience is preferred
Excellent project management skills required. Previous demonstrated ability to lead, facilitate, and organize diverse stakeholders to achieve business results required
Strong understanding of concepts governing relational database structures, use reporting/query tools required
Working knowledge of Supply Chain business processes including Demand and Supply Planning, Manufacturing, Warehousing, Distribution, Logistics, and Transportation required
Excellent communication skills, good analytical and negotiation skills, and close attention to detail required. Must have excellent leadership, interpersonal and motivation skills and be a team player
Ability to communicate complex technical information to non- technical audiences required
Demonstrated adaptability to change, customer focus, continuous learning, and problem solving required

Solution Delivery Expert Resume Examples & Samples

A level 3 deep functional expertise in a specific processes implementation design at application level (Functional design template owner) within a sub-tower
Partners with Towers to understands the business requirements for advanced visualizations and business insights generation and can translate them into technical requirements and design
An Application Functional SME role in a project team to execute and support full project lifecycle including blueprint, build, integration testing, and implementation
Accountable for best practice deployment for advanced visualizations and business insights
Responsible to implement new solutions as per the architecture designed by GSO, enterprise architects and solution architects
Support non-discretionary projects leveraging an external partner strategy
Works with data modelers to determine proper selection of data sources for effective and sustainable insights generation
Provides project planning and estimates to develop, implement and roll out of pilot and commercialized advanced visualization solutions
Supports business users in the use of Tableau, PowerBI, Lumira and Design Studio to enable self-service data discovery
Deep knowledge of business process and related technology solutions within the specific area of sub-tower (ISC, Enabling Function, Growth)
Prior understanding of BI and Data warehousing tool architecture, functions and features
Translation of business questions and requirements into advanced visualizations, interactive UI/data visualizations / Self Service/Dashboard using a variety of visualization tools and techniques
Prior experience to design and develop efficient Semantic and Reporting layers that support Self-Services as well as IT driven reports and dashboards
Deep understanding of approaches for an Analytics Workbench and storytelling to highlight patterns in data
Customizing of SAP Lumira and Design Studio, Tableau, or MS PowerBI tools to meet user needs
Strong understanding of SAP BW/BI
Strong focus in building cost effective innovations in solutions with emerging technology trends
Experience of agile approach and hands on technology trials
DIAL Methodology understanding
Conceptual and analytic skills
Ability to balance theory and reality
Listening
Informing
Peer Relationships
Manage high volume and high complexity projects across multiple delivery location in virtual environment

Director of Solution Delivery UNY Resume Examples & Samples

Strong communication skills with the ability to communicate to technical and business resources with equal aptitude
Experience successfully engaging senior and executive management, as well as a diverse group of stakeholders
Bachelor’s degree in business or engineering. MBA is highly encourage
At least seven years of management experience in a relevant context (project management)
Relentlessly seeks, shares and adopts ideas and best practices in and outside the Company and embraces change introduced by others
Determination and focus to drive projects through to completion
Excellent communication skills with a capacity to present, discuss and explain issues concisely and clearly, both in verbal and in written form
Effective persuasion and influencing skills, as well as an ability to enthuse and inspire multidisciplinary teams in order to build successful relationships at all levels. Capacity to work with diverse and large groups to build consensus

Director of Solution Delivery NY Resume Examples & Samples

The successful candidate will manage a group of project managers and will be responsible for ensuring that the team grows and develops in its capacity
S/he should ensure a cohesive and congenial environment while delivering high performance
S/he will work closely with all functions within the company and externally to ensure projects are delivered in a way that meets or exceeds the expectations of our customers
This role will work as the main interface between New Energy Solutions and the NY Jurisdiction and will ensure that proper coordination between projects is occurring
Exceptional business acumen, leadership and communication skills, enabling them to operate effectively at all levels of the organization and externally
Track record of successful delivery management on multiple concurrent projects to enterprise customers within a technically complex and dynamic environment
Experience in facilitating an effective and collaborative team environment, building strong relationships, coordinating resolution of technically complex problems and issues, resolving interpersonal conflicts, managing resources in a matrixed environment and communicating effectively at all levels of an organization
Comprehensive skillset and knowledge of project management, related tools, and methodologies
Detail oriented, with strong planning and time management skills, ability to multitask in deadline-driven and time-sensitive situations, and to coordinate multiple work streams simultaneously
Team player, self-motivated and able to take on various initiatives. Willing to step outside of regular responsibilities and pitch in to help colleagues in other departments if the circumstances warrant it
Strong decision-making ability with the faculty to evaluate complex situations and escalate issues as needed
Experience with project management software is a plus

Medimmune Solution Delivery Resume Examples & Samples

Establish working relationships with the MedImmune customer organization to develop an in-depth understanding of business priorities and early insight into changing needs in order to inform and shape IT demand
Contribute to the development and delivery of IT projects and services aligned with the MedImmune business and strategies to ensure that execution meets or exceeds Service Level Agreements and the solution fits for purpose
Collect, analyze, and document business requirements; Capable of translating business needs into technical design and informatics solutions
Use scientific and computational knowledge to evaluate and recommend solutions that drive new insights on existing data
Prototype and develop solutions for data processing, analysis and workflow automation
Coordinate first line support for R&D staff on supported R&D IS scientific applications / systems in a timely manner through professional services personnel
Serve as liaison between R&D and Enterprise IS function to resolve issues where solution is outside of R&D IS support group's remit or capability
Ensure that validated laboratory systems are maintained and kept up to date as determined by relevant company policies
Ability to cope with standard problems/common situations, is competent at day-to-day application of the capability, and is able to apply and present concepts, information and solutions

Solution Delivery Resume Examples & Samples

Investigates complex systems and programming problems and recommend and implement solutions
Prepares business case, project plan and software specifications in support of project life cycle
Conducts/coordinates activities in project life cycle such as testing, debugging, and creating/maintaining automatic test scripts
May provide estimates for time of development and execution for finished projects
May train junior staff and monitor the activities of a small group of Programmers or Programmer Analysts
Performs related duties as assigned or requested

Solution Delivery Resume Examples & Samples

May train subordinates and play a role for technology capabilities improvement in overall system division
Provide technical guidance and mentoring to Analysts and Engineers
As a member of the technology leadership, learn the latest industry trend related own area of expertise, and build an expert network
Transmit and share regularly the acquired information and insights in IT division

Director, Digital Solution Delivery Resume Examples & Samples

Define and implement a plan to transition the current outsourcing model to a cost effective holistic model by technology stack
Drive the effective utilization of associate skills and a flex capacity model
Create program and framework for managing vendor relationships
Develop methods for measuring vendor performance and coordinate responses to vendor performance issues
Establish Service levels for vendor organizations
Establish processes to manage vendor risk assessments and reporting
Bachelor's degree required in CIS/MIS or Bachelor's degree in a related field with relevant IT experience
Previous experience leading a systems development organization of similar scope and span of control
A "thought leader" with an understanding of corporate and multi-unit operations
Full lifecycle development experience
Strong business and financial acumen with a sense of shareholder responsibility
Experience working closely with various leaders to ensure effective development and execution of short and long term plans
Experience providing strategic (and day-to-day) direction to a dedicated team of external resources in a matrix organization, utilizing from 50 to 150+ onshore and offshore contractors
A team player with the ability to sell change effectively and influence others
Strong capacity to communicate complex technical concepts in lay terms both verbally and in writing including strong presentation skills
Broad exposure to emerging trends from which technology leaders gain insights leading to results
Outstanding conceptual, analytical and strategic skills and a vigorous thought process
Relentless sense of urgency and a thorough and insightful problem solver with a can do attitude and demonstrated results

Director of Solution Delivery Resume Examples & Samples

Conceptualizes immediate and long-range resource needs of the organization with respect to organizations mission, capabilities & maturity
Translates needs into a formulated roadmaps, providing strategic alignment for projects and initiatives to be executed
Advocate for the data strategy “Single Version of the Truth” and reporting to all levels of the organization
Negotiates projects objectives , direction, and scheduling with Senior Managers and Executives
Manages assigned team, managed service provider and influences peers teams in various departments to ensure the completion of work in a timely and efficient manner
Prepares periodic written reports for Leaders regarding project status and keeps leaders informed of project direction and renegotiates direction as necessary
Effectively communicate objectives, status and issues with all stakeholders and Senior Leadership
Ability to manages and work independently to high standards of quality and timeliness
Exceptional communication skills and demonstrated ability to communicate appropriately at all levels of the organization
Solid knowledge of IT concepts, strategies and methodologies
Solid prioritization skills, with customer focus
Experience with analysis in enterprise data warehouse/mart environments
10 plus years of IT off-shore / on-shore program and/or development management experience in an analytical and project management environment
Exposure to project planning cost benefit analysis and information management systems development required
5 years experience with Teradata and Informatica
Advanced degree a plus
Experience in consumer goods industry

IT Solution & Delivery Resume Examples & Samples

Manage the delivery of Information Technology services to meet business needs
Support revenue generation and help solve customer issues
Typically 2-4 years relevant experience for entry to this level. Requires general proficiency with tools, systems and procedures to accomplish job
End user and customer support which may include basic MS Office assistance through to report generation from SQL databases and PC/GPIB
Ongoing support and development of business information technology systems and applications in both Visual Basic and PHP

IT Manager of Solution Delivery Resume Examples & Samples

Demonstrated, applied experience establishing and delivering complex projects
Sound business and technical acumen
Proven ability to quickly earn the trust of sponsors and key stakeholders; mobilize and motivate teams; set direction and approach; resolve conflict; deliver tough messages with grace; execute with limited information and ambiguity
Proven consultative approach
Comfortable interacting with individuals at all levels of the organization from the technical developer up to C-level executives
Ability to navigate a highly diverse organization effectively
Solid influencing skills
Solid financial and manufacturing acumen a plus
Experience with stakeholder and demand management
Focused and versatile team player that is comfortable under pressure
Ability to communicate at all levels with clarity and precision both written and verbally
Ability to remove barriers and enable teams to complete their objectives
Excellent problem-solving and critical-thinking skills
Exemplary core management skills
Proven track record with delivering projects on time and on budget
Determine internal and third party team makeup needed to deliver solutions. Requires a proven ability to manage and engage third party vendors for delivery
Experience with leveraging packaged software applications in the area of customer facing tools such as Oracle ATG, Oracle CPQ, Oracle Sales Cloud and Drupal-based web properties
Project management for waterfall and/or agile SDLC’s
Managing project budgets and accurate estimations
Identify and mitigate risks and issues quickly to avoid impact to programs or roadmap disruptions
Experience with Microsoft Office tools (Word, Excel, Power Point, Projects, Visio)

Assistant to Solution Delivery Leadership Team Basel Resume Examples & Samples

On site and international meeting organization (meeting rooms, catering, hotels, agenda, etc.). Set up Webex Meetings, Video & Telephone Conferences
Help organize team events; Travel & Expenses
Purchase Order creation and maintenance
Calendar management, interaction with internal & external parties, etc.; Visitor support (badge, lunch checks, hotel & meeting room booking when needed)
Help co-ordinate and support other admin activity supporting the Solution Delivery staff members if required e.g. general site support and organization; working with / leveraging other admin resources across a support pool

Director of Solution Delivery Resume Examples & Samples

Work closely with the IFS Business and Treasury teams to develop strategies and plans for implementing changes to existing or building new business solutions
Provides leadership for architecture and system design to ensure it meets the business requirements, fit into the overall IFS architecture and maintain the accuracy and integrity of the financial data and cash management processes, and through innovation, find ways to enhance and optimize the business functions
Manage resources and detailed project plans to meet the target dates required to support business initiatives while managing the risks associated with systems changes
Collaborate with other areas in Manulife to attain support that may be required to complete development initiatives
Uphold thorough and accurate documentation procedures within the department to communicate requirements, design, testing and implementation strategies and plans for all development initiatives
Continuously interact with IFS Operations team by involving them at appropriate stages of analysis, development, testing and implementation handovers
Leadership and talent management of the team of developers, architect and systems analysts, both onshore and offshore
Ensure SDLC and change management processes are followed for all development initiatives without impacting Sox and Audit compliance
Collaborate with the Information Risk Management team to ensure that security and reliability of all systems is maintained throughout development lifecycle
Direct timely and thorough investigations and follow-ups to all systems problems, especially Major Incidents as they occur. This includes working closely with Problem Management staff, Delivery Project Executives and the Manulife CTO Office, while giving timely and comprehensive updates to the Actuarial business team
Contribute to and execute the strategic roadmap which includes a new Manulife experience of cloud based infrastructure as a service
Strong project management skills; balancing current and future needs, scheduling work, allocating and re-adjusting work load to keep the various project initiatives on schedule, resolving resource conflicts
Strong leadership and people management skills including career planning and a focus on innovative, collaborative culture
Demonstrated skill in building effective working relationships
Strong technical base of understanding Application Development and Testing methodologies
Good understanding of accounting processes and cash management processes and their associated systems and concepts
Demonstrated ability to be flexible and exercise judgment in a changing environment and able to adapt and respond to rapid changes and shifting priorities

Specialist IS Business Systems Analyst Solution Delivery Marketplace Performance Management Resume Examples & Samples

Depth and breadth of experience and knowledge within the IS Services and Operations realm
Strong knowledge of Information Systems organizations
Experience with Enterprise Service Management platforms, such as ServiceNow
Depth and breadth of experience and knowledge of program and project management concepts and processes, can demonstrate skills in situations with a large number of variables and high-level of complexity as well as with senior IS and Supplier leadership
Ability to handle multiple priorities and to build a strong network and relationships at all levels, including executive levels, across IT functions and the business
Demonstrates advanced skills in team leadership, governance, and conflict management
Understanding of solution delivery methodologies such as Agile, SCRUM, RUP, Waterfall, etc
Track record of success in complex projects and programs as well as management and mentoring project, program, and service owners

Manager Solution Delivery Resume Examples & Samples

Manages and leads a team responsible enabling RTR business processes and functions through technology solution delivery
Responsible for delivering to RTR business processes that include marketing and retail
Offers and delivers agile and scalable solution delivery services aligned with business unit needs and objectives; delivers business solutions that adhere to Tesoro’s security, compliance, architectural standards and risk management practices. Ensures testing best practices are followed for quality assurance of solution delivery
Adopts COBIT 5 framework for SDLC, software development lifecycle to improve the repeatability of high quality solution development; creates solution detail design, configuration, enchantments, testing and deployment as key deliverables
Ensures the delivery of projects and Lean Six Sigma initiatives through effective resource and service management; translates business requirements and strategy, into business unit goals, objectives and implements accordingly
Advises IT and business managers of trends and events related to technology that have potential implications on Tesoro’s business unit strategic directions and recommends appropriate adaptation and migration strategies
Collaborates with multiple teams including planning and shared services organization to lead the evaluation and implementation of solutions while ensuring that all systems stay current within the constraints of the technology platform. Identifies, evaluates, and implements system standardization
Develops collaborative partnerships with peers and business unit managers based on business and IT values to achieve business unit, department and organizational goals
Builds and maintains high performing team grounded in personal accountability and learning agility through effective goal setting, coaching and development, and performance feedback systems

Architecture & Solution Delivery Resume Examples & Samples

Provides more complex design documents and translates into component-level designs to accelerate development. Assists in developing strategy, design and data gathering approaches
Provides high level design expertise in support of development team efforts to provide flexible reusable components to increase cost effectiveness. Analyzes, designs and reviews design of applications and suites of applications to ensure that customer specifications are satisfied
Functions as a domain expert and works closely with software developers to explain the application design, and coordinates activities between the two functions to enhance product quality and efficiency. Participates in cost analysis studies to determine feasibility of approaches
Utilizes experience in development methodologies, coding documentation, testing methodology and industry standards to define and develop project requirements, functional specifications and detailed design of application solutions for clients
Provides leadership and work guidance to less experienced personnel. Guides the work of less experienced developers to create, maintain and communicate details of application designs to ensure that designs are according to specifications
May provides technical consulting on complex projects. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time and form of desired results
Support Solution Delivery & Architecture BT team in assigned areas of responsibility
Understand client's operational needs and strategic direction
Manage and set stakeholder expectations with A&SD BT
Shape thinking and propose a vision on how technology solutions support the goals of the business
Gather and analyze technical requests to determine how best to determine optimized solution
In collaboration with BT team prepare business case for BT investment in the Corporate Compliance area
Provide information to BT A&SD and Partners leadership regarding best practices, industry trends and business opportunities, as well as, feedback on the overall performance of processes and tools
Strategic Application of Information Systems and business analysis
Systems Architecture Design, build and deliver
Collaborate within the Corporate Compliance BT Leadership group to develop the technology strategy
Extensive knowledge of multi-tier systems across technologies (Java, .Net)
Experience Developing with Relational Databases (SQL Server and Oracle)
Map Business Requirements and needs to Technology
Understand key business controls and impacts of changes caused by functionality, technology changes and changing business needs
Work with BT and Business counterparts to ensure SOX and other compliance requirements
Analyze business requests to determine feasibility and sustainability
Align BT services with current and future needs of the business and its customers
Collaborate with teams located in different regions in the world
Support the development and implementation of process capabilities (process, tools and roles) & metrics
Monitor process compliance and performance metrics
Business Process Analysis, Design & Improvement
Good analytical, problem solving, creative thinking and design skills applicable to multiple products

Solution Delivery Expert Provisioning Resume Examples & Samples

Ensure ongoing efficiency and effectiveness of supplier-provided services through governance of day-to-day operations of provisioning activities
Enforce operational controls and security controls to ensure that identities and accounts are properly managed through the entire lifecycle to maximize operational effectiveness and minimize risk
Provide appropriate visibility and accountability to management by producing periodic metrics and reports that measure the performance of provisioning tools and processes
10 years of General Work Experience
10 years Functional Work Experience
5 years of Work with IT outsourcing providers using frameworks such as ITIL
5 years of Work with provisioning technologies and products, Microsoft Identity Manager preferred, and related tools
5 years of Work with access request self-service tools with approval workflow management, including general-purpose case management and process automation tools such as PMG, ServiceNow, SalesForce, or equivalent
Working knowledge of identity provisioning technologies, Active Directory, and related tools (e.g., to support audit and risk identification)
Working knowledge of general access request self-service tools and process automation workflow tools
ITIL operational experience, certification preferred

Associate IS Business Systems Analyst Solution Delivery Marketplace Bid Management Resume Examples & Samples

IS planning, process, tracking, and reporting experience
Experience with IS managed services contracts, including contract terms, pricing mechanics, and service level agreements
Experience with supplier negotiations for IS services contracts and with Enterprise Service Management platforms, such as ServiceNow
Ability to identify, assess and resolve complex business problems / issue / risks and facilitate issue resolution and risk mitigation
Financial expertise in developing business cases including Net Present Value (NPV) calculations and value capture methodologies
Exceptional written communication skills
Experience communicating technical information in a non-technical, simple to understand way
Ability to handle multiple priorities and to build a strong network and relationships at all levels, across IT functions and the business
Demonstrates courage and self-confidence in dealing with issues and in broadly communicating information across the organization
Experience in software development life cycle and business planning

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