Delivery Excellence Resume Samples

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S Schroeder

Shyann

Schroeder

607 Brown Square

Los Angeles

+1 (555) 928 9672

607 Brown Square

Los Angeles

Phone

p +1 (555) 928 9672

Experience Experience

Chicago, IL

DBS NA Delivery Excellence Head

Chicago, IL

Nader-Stamm

Chicago, IL

DBS NA Delivery Excellence Head

Control of High Cost Escalation Cases according to Global MCS guidelines: (To Be Confirmed)
Total NA Services Operating Income
Total SAP Escalation costs : (To Be Confirmed)
Acts as the primary DBS NA Services and Support leader aligned to Delivery Excellence, Quality Standards, and Project Recovery
Execute on a ONE GSS strategy to drive growth, best practices and margin increase
Provides leadership to team who own and drive the de-escalation of highly complex critical customer situations
Ensures operational rigor and delivery excellence

Philadelphia, PA

Head of SEA IT Delivery Excellence

Philadelphia, PA

Schiller-Lemke

Philadelphia, PA

Head of SEA IT Delivery Excellence

Improve portfolio planning, resourcing, governance and general IT management practices
Uplift SEA IT Service management and transparency by implementing standard IT performance dashboards, including but not limited to
Interact and develop strong collaborative communication/relationships with key regional Business & IT leaders (including but not limited to: technology office, program services, IT performance, PMO, regional ADM & COEs) as well as SEA country IT & business Heads, Partners (e.g. DBS) and Service providers
Extend to services provided by GIS, COEs and other service providers
Provide the Asia Executive and other decision-making bodies with timely and relevant information on areas of responsibility, including regular reports on progress against plans and budgets and on key performance indicators
Provide timely, transparent and accurate information and communications to the Executive, key MANULIFE personnel and partners/service providers
Contribute to the development of MANULIFE ASIA’s 2-3 year costed Digital Application investment roadmaps

present

Detroit, MI

Director, Delivery Excellence & Resiliency

Detroit, MI

Schoen-Lueilwitz

present

Detroit, MI

Director, Delivery Excellence & Resiliency

present

Leads compliance with RBC’s Large Program Management Framework as
Develop and maintain strong relationships with T&O and Business Executives, Enterprise Senior Management and other internal and external partners
Champions program governance and execution assurance processes and coaches program/project managers in project management best practices
Identify, develop, and implement leadership interventions, including supporting materials to drive greater awareness and commitment to the DEaR program
Makes technology build vs. buy recommendations to executive
Build and maintain working relationships with T&O executive leadership and key subject matter experts around critical initiatives
Ensures risk assessments are completed and that contingency plans are identified and executed

Education Education

Bachelor’s Degree in Commercial Awareness

The Ohio State University

Bachelor’s Degree in Commercial Awareness

Skills Skills

Has a good practical understanding of technology and its application
Good grasp of technology and tools used for development
Good design skills and architectural skills in the technical area
Good understanding of the sphere of activities in a horizontal domain
Fair amount of domain expertise gained through working on the application or certification programs (if working in a vertical)
Anticipates and resolves potential problems , handles escalations
Works under general supervision with few direct instructions
Carries out routine and semi-routine tasks
Provides input to project-related decisions

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Director, Delivery Excellence & Resiliency Resume Examples & Samples

Conducts program(s)/project(s) in accordance with RBC Financial Group’s standard project management discipline, consistently following Large Program Management methodology (LPgMF)
Translates the client vision into program executables
Facilitates and/or manages the gathering of business requirements for enterprise wide BU and IT solutions
Makes technology build vs. buy recommendations to executive
Ensures risk assessments are completed and that contingency plans are identified and executed
Seeks input and prepares program roadmap, project, and/or implementation plans aligned with executive approval
Ensures alignment with enterprise wide Business & IT Architecture
Establishes a process for the identification of program/project issues. Escalates to executive/steering committee and manages resolution as required
Champions program governance and execution assurance processes and coaches program/project managers in project management best practices
Oversees the completion of post project reviews, and closure in conjunction with project teams
Responsible for the development of program and project metrics and status reporting of KPIs
Leads compliance with RBC’s Large Program Management Framework as
Manages overall program PAR budgets, costs, and revenues
Resolves complex program issues and escalates to executive when required
Facilitates Alternative Solutions
Relies on understanding of business issues in providing solutions
Contributes towards shaping the business as a partner/influencer
Seeks out industry trends to generate and recommend alternative approaches / solutions to meet needs / requirements (i.e. business case, feasibility)
Ensures enterprise wide alignment
Consulting Background – 10 years of deep and broad management consulting experience working for a top tier global management consulting firm, with an emphasis on IT Resiliency and Delivery
IT Resiliency industry experience – experience leading a large enterprise-wide IT resiliency transformation program and/or accountability for IT resiliency in a large organization (ideally in Financial Services)
Project Execution – demonstrated capability in successfully managing and delivering streams of engagements on time, on cost and to stakeholder satisfaction
Leadership – Demonstrated leadership ability including the people leadership and viewed as a credible thought leader, strategic partner and executor at a senior executive level
Team Player – A history of being a key contributor to successful teams and / or managing partner relationships
Communication – High calibre written and oral skills to all levels and types of audiences
Conceptual Thinking – Work experience that has utilized lateral, out of the box solutioning for specific business problems
Strategic Planning process knowledge
Good organizational skills with the ability to handle several simultaneous activities of varying magnitude
People leader
Strong consultative skills
Ability to understand and articulate business /functional information displaying good research and analytical skills
Solid skills in managing issues, changes and problems
Ability to complete tasks independently
Budgeting, project costs management

Plan & Delivery Excellence Director Resume Examples & Samples

The Director Plan & Deliver Excellence represents the standard global business processes by creating alignment for strategic standardization with the Integrated Supply Chain Leadership Team, leading the initiation and execution of initiatives to deliver and implement standards and monitor the effectiveness of the organization in terms of delivering business value, while applying these standards in day-to-day work
Design (define, agree and drive) and Deploy (drive and implement) standardized primary and sub processes for Plan & Deliver (primary processes: a.o. Sales & Operations Planning, Inventory Management, Material Requirement Planning, Warehousing, & Transportation)
Identify best practices and benchmarks and ensure sharing and deployment within the company
Responsible for process maintenance and usage management across AkzoNobel. This includes deviation identification and management
Define, agree, monitor and report on the overall health of the work processes through use of a standard set of KPI’s to monitor success
Prioritize and oversee the implementation of continuous improvement projects focused at improving the effectiveness of standardized work processes
Responsible for building capabilities in Plan & Deliver for business process improvement skills e.g. Lean, Six Sigma, Change Management and Project Management
Lead or take part in global manufacturing and Integrated Supply Chain improvement initiatives that enables ISC performance improvement and the implementation of standards including Shared Service & COE development and implementation in line with AkzoNobel strategic agenda
Lead the development of information systems capabilities for Plan & Deliver, including the global representation and authorization for process changes and business ownership of system and processes
Own the global Plan & Deliver process governance, ensuring the execution of process performance reviews and timely completion of enabling and resulting actions
Lead or take part in cross-functional improvement initiatives coming from the ISC functional excellence program to help deliver ALPS and the Continuous Improvement Framework standard for AkzoNobel Integrated Supply Chain
Set the strategic priorities in line with the ALPS Roadmap, key improvement programs and Business Unit requirements by leading the Plan & Deliver functional excellence team and facilitating regular alignment/review sessions with the ISC functional excellence Network
University or Master degree level
Deep understanding of the Delivery and Integrated Supply Chain function: strategy, processes, SSM, supply chain, processes, systems and organization
Excellent communicator, both in communication with specialists and with main stakeholders
Stress resistance, flexible, problem solving attitude
Good understanding of external business trends to drive strategically the process standardization agenda
Demonstrated effectiveness in applying continuous improvement tools such as Lean, Six Sigma or other continuous Improvement methodologies and tools (minimum Brown Belt level)
Strong Project management experience
Seen by others as credible, trustworthy, and open to new ideas
Ability, gravitas and charisma to form strong teamwork-based relationships within the organization and with internal customers and external partners & clients, can be convincing, compelling and inspirational; knows how to get things done without a hierarchical basis to work from; excellent relation management
LI-MDB

Delivery Excellence Practice Manager Resume Examples & Samples

Take a Leadership role in transforming, building and managing a best in class Delivery Excellence organization
Business management (revenue and margin), personnel management (hiring, development, utilization), services offering, and customer satisfaction of specific territory
Support pre-sales efforts with services sales, Project Delivery Managers, and Consulting Architects to understand customer business and technical objectives and product requirements, in order to build client relationships, scope opportunities, and deliver effective solutions
Recruit, manage, mentor, and professionally develop a best in class Delivery Excellence professionals by defining enablement plans for the Delivery Excellence Project Managers roles as they transform from their current roles and titles. Support the on-boarding of new employees and continued enablement (soft and technical skills) of existing employees
Provide management oversight and an escalation path to customer relationships and delivery oversight while field teams are working through obstacles and ensuring successful and profitable services engagements

Delivery Excellence Operations Manager Resume Examples & Samples

Identify opportunities for workforce optimisation, delivery and operational process improvements, quantify benefits, create and communicate compelling business cases for change
Develop implementation plans and change management strategies to drive the implementation of improvement initiatives
Collaborate with Global Delivery and Onsite stakeholders to define, implement and improve robust demand and supply processes
Define accurate, timely and up to date dashboards and reports for consumption at the team, function and executive level, summarising delivery and workforce status
Identify plan and implement the development of new capabilities and service offerings
Experience working in a large technology delivery organisation (2000+ people), with a global delivery footprint and large scale use of third parties
Familiarity with agile and waterfall approaches to software delivery at scale in an enterprise environment
Comprehensive understanding of the software development lifecycle, processes metric and tools (E.g. Atlassian Jira, HP ALM, SonarQube, CheckMarx, ) preferably gained in a technology product or platform driven organisation
Excellent written and spoken communication skills, able to engage at the practitioner, manager and executive level
Ability to take the initiative, think creatively and develop innovative approaches and solutions
High degree of commercial awareness and able to create compelling business cases
Ability to communicate effectively and succinctly with delivery teams, project and portfolio managers , functional leads and executives
Data analysis and reporting using modern data warehousing and visualisation technologies, such as google big query, Microsoft BI, Tableaux

Latam Delivery Excellence Lead Resume Examples & Samples

Bachelor’s or Master’s degree in Business or Analytical focus
Strong Project Management Skills
Strong analytical ability including statistical/trend analysis
Strong communication skills with ability to operate in a multicultural environment
Excellent communication (written and oral) and interpersonal skills

Delivery Excellence Resume Examples & Samples

Team leads for small or module leads for large teams
Responsible for people Management, including goal setting and providing performance feedback
Responsible for Knowledge transfer and arriving at SLAs for steady state
Technical problem solving skills
Has a good practical understanding of technology and its application
Good grasp of technology and tools used for development
Good design skills and architectural skills in the technical area
Fair amount of domain expertise gained through working on the application or certification programs (if working in a vertical)
Good understanding of the sphere of activities in a horizontal domain
Anticipates and resolves potential problems , handles escalations

Delivery Excellence Engagement Manager Resume Examples & Samples

5+ years of experience in contact centre / outsourcing space
3+ years of experience with CRM voice or non-voice business (chat & email)
2+ years of experience in people management
Managed at least 3 improvement project – CSAT/Resolution/Cost/AHT etc
Preferred - Experience within technical & customer care domain
Six Sigma Green Belt preferred
Effective communication with account leadership
Ability to identify improvement opportunities
Process mapping
Six Sigma/ Lean knowledge or certification

Delivery Excellence Business Analyst Resume Examples & Samples

Working independently or with a team
Giving support to the project manager, development and test teams (on and offshore) throughout all stages of the project lifecycle
Reviewing project deliverables for completeness and quality, traceability, and compliance with project standards
Utilizing standard documentation for each project throughout all stages of the project lifecycle
Minimum of 1 year of Business Analysis experience
Minimum of 1 year of experience in systems development lifecycle
Minimum of 1 year of experience gathering business requirements and systems requirements
Minimum of 3 years Microsoft Office skills: Project, Word, Excel
Proven liaison and negotiation skills
Ability to manage component(s) of complex initiatives/change

Delivery Excellence Project Manager Resume Examples & Samples

Responsible for large projects or significant segments of large complex projects
Demonstrates leadership qualities, customer interface/relationship skills, and performs well in a leadership role with teams
Minimum 5 years of Project Management experience
Minimum 1 year of Agile methodology experience
Ability to develop and maintain successful working relationships
Encourage an atmosphere of trust, openness and communication and an attitude based on working together and shared objectives
Effectively project manage initiatives and drive deliverables to completion
Leverages the skills of team to meet defined business objectives

Delivery Excellence Project Management Consultant Resume Examples & Samples

Provides direction to other resources, estimates work effort accurately, assesses the impact of issues on cost and schedule
Responsible for performance, cost, scope, schedule, quality, and appropriate business measurements for the project
Recognized for business acumen by the customer set supported and responsible for recommending insightful and innovative solutions to the client
Works with client to identify business requirements and subsequently leads a team in the initiating, planning, controlling, executing, and closing tasks of a project to produce the solution deliverable
Minimum 3 years of Project Management experience
Knowledge of various methodologies: waterfall, lean, agile
Effectively manage own time and work priorities
Ability to manage status and keeps stakeholders apprised; Identifies, assesses and resolves issues when possible

Delivery Excellence Manager Resume Examples & Samples

Driving improvement initiatives that positively impact Client satisfaction & business profitability
Identifying areas of improvement and facilitating improvement projects which can result in significant improvement in Concentrix profitability
Solving business problems through innovative & sustainable solutions
Identifying process gaps & automation opportunities
Project managing improvement efforts across multiple locations and maintain consistency in effort & implementation
Interfacing with CONCENTRIX leadership/clients and identifying opportunities for value add
Driving effective Change Management for a stable & consistent delivery
Trained & Certified Lean Six Sigma Black Belt is an advantage
7+ years of experience in contact center / outsourcing space
3+ years of experience with CRM voice or non-voice (Email or Chat) business
Should have managed at least 3 high impact improvement project – CSAT/ Resolution/ Cost/EPH/CPH/ AHT/Productivity/Quality etc
Preferred - Experience within CRM (Customer care or tech support) domain
Effective written & verbal communication including presentation skills
Problem solving and root cause analysis skills
Working knowledge of Statistical analysis tool – Minitab
Proficient in using MS Excel & Power Point
End to end Process mapping including VSM

DBS NA Delivery Excellence Head Resume Examples & Samples

This team is fully engaged to support the orchestration of multi-year premium support and services strategies that are repeatable, high-impact best practice programs and methodologies with manageable risk
Leads an organization that collaborates closely with the SAP License organization, SAP Delivery, customers and partners to ensure the overall success of the sale and implementation of SAP solutions
Actively drives the adoption of our innovations, by ensuring customer success for customer engaged in projects focused the re-platforming of our installed base to S/4HANA
Act as a change agent for SAP helping their organization to transform itself by focusing on such matters as organizational effectiveness, improvement, and development in support of DBS NA’s organizational strategy
Total SAP Escalation costs : (To Be Confirmed)
Control of High Cost Escalation Cases according to Global MCS guidelines: (To Be Confirmed)
Total NA Services Operating Income
Support SCP Platinum, Gold and Silver Customer targets
Achievement of DBS NA NPS score
An execution/support leader with deep customer experience
Knowledge of the Services businesses, experience with P&L management and ability to navigate large, matrixed, organizations
Strong knowledge of the complete SAP offerings (Service and Support)
Local language: Fluent, Business Level

Delivery Excellence Intern Resume Examples & Samples

Perform review of agreements and draft revisions of various Quintiles contracts
Prepare summaries for executed Master Service Agreements (MSAs)/Amendments and distribute, as directed
Produce reports tracking MSAs with expiration dates within 90 days of termination and review contract provisions
Must be currently pursuing an advanced Law (JD) degree
Thorough knowledge of Quintiles’ standard contract terms, conditions and fallback language
Strong skills using MS Office Suite: MS Excel, MS Word, MS PowerPoint
Please note that this requisition is targeting candidates to start in February or March 2017 in our Durham, NC office
If you previously applied for a position at Quintiles, use the User ID and password you created at that time
To save your application and come back to it at another time please ensure you have completed the page you are working on, after which you can save your application and return to it later. You will need your log-in user name and password to do this – make sure to note it for future reference
Please note that you must fill in all asterisk (*) fields to move to the next page
Please be sure that your resume includes your cumulative GPA and graduation month and year
Please upload a transcript from your current/most recent degree program. An unofficial version of your transcript is sufficient

Head of Delivery Excellence Resume Examples & Samples

Ensure rigor in planning with regards and not limited to resourcing, testing, budget, critical path identification and risks
Improve timeliness in decision making across teams and escalate potential roadblocks, including developing a forward looking view of critical interdependencies and critical risks, identifying mitigation actions and identifying issues to escalate for Senior Management decision making
Accountable defining the appropriate development method (ex: agile)
Minimum 10+ years of experience leading large-scale transformation Programs at multinational financial institutions, preferably banks, driving Governance and Delivery Excellence processes
Demonstrated track record and ability to influence stakeholders across the organization and geographies
Collaborative and team player, ensuring overall business success
Excellent communication skills (English & Spanish)

Head of SEA IT Delivery Excellence Resume Examples & Samples

Best in class IT country operations. Working with SEA CIO, IT Heads, COOs and regional IT to assess, align and simplify SEA IT operating models. Including (but not limited to): capability, org. design, processes, SLAs, reporting, meeting rhythm, roles, tools, people initiatives etc. Improve portfolio planning, resourcing, governance and general IT management practices
IT Service Transparency. Uplift SEA IT Service management and transparency by implementing standard IT performance dashboards (e.g. incident/enhancement/request - throughput, backlog, pipelines, trends. Financial/Budget tracking. Capacity management - supply/demand, people metrics etc.). Working with Regional IT Performance team. Identify, challenge and drive positive improvements in service where appropriate
Automation driven agility and quality. Uplift SEA QA, testing, release and test automation practices. Facilitate and drive execution between regional IT, SEA country IT teams and COEs an actionable/workable devOps and agile practices that allow work to seamlessly move between locations/teams utilizing integrated tooling and processes
Provide timely, transparent and accurate information and communications to the Executive, key MANULIFE personnel and partners/service providers
Interact and develop strong collaborative communication/relationships with key regional Business & IT leaders (including but not limited to: technology office, program services, IT performance, PMO, regional ADM & COEs) as well as SEA country IT & business Heads, Partners (e.g. DBS) and Service providers
The role will be located in Manila but travel within South East Asia as required to meet SEA functional responsibilities
Coordinate between Regional, SEA countries and COEs on holistic supply and demand
Provide the Asia Executive and other decision-making bodies with timely and relevant information on areas of responsibility, including regular reports on progress against plans and budgets and on key performance indicators
Improve portfolio planning, resourcing, governance and general IT management practices
Oversee the successful delivery of relevant digital transformation commitments related to major Asia improvement and growth initiatives
Works closely with Regional teams and Leadership peers to ensure world-class project management activities are embedded into Manulife Asia programs to ensure they are delivered to scope, budget and schedule expectations
Drives effective management of resources to drive resolution of identified project issues and risks, and gains internal / external buy-in that risks and issues are effectively mitigated within desired tolerance levels
Collaborate with appropriate regional leadership peers and suppliers to attain necessary financial insights, to ensure value realization
Collaborate with the Manulife IT and Operations team to build an ‘exciting and innovative’ culture within the teams across Asia that strives to be best in market and customer focused
Establish clear accountabilities and authority levels for direct reports and build a strong culture of accountability and performance in order to ensure delivery of business goals
Ensure the resource mix and talent is appropriate to the required delivery challenges across the Region
Promote excellence through the attraction, continual development and retention of high quality team members with the knowledge, skills and behaviours to deliver excellent outcomes and service
Demonstrate an understanding of and sensitivity to local regional and global sensitivities
Monitor and manage employee engagement
Establish organisational options and succession planning for the function and Long-Term Operating Model
Alignment to internal performance measurement mechanisms and working with peer leaders to properly identify High Potential and Outstanding performing talent
Provide career direction for direct reports through an understanding of all disciplines and their desire for career progression
10+ years of experience in project delivery, application support & Software Development Life Cycle (SLDC) across various agile and tradional (waterfall) models
Extensive experience dealing with third parties
Extensive experience working with remote/geographically dispersed teams including travel and on/offshore models
Hands-on experience across various IT roles: Application development, release management, architecture/design, project management & testing
Strong knowledge of Digital, emerging and disruptive technology applications, tools and IT delivery models
Appreciation of cultural differences across the Asia region
Ability to engage with and influence Business & IT Representatives of all levels
Strategic vision leadership
Communication, coaching/mentoring
Promotes change
Manage effectively internal and external relationships
Financial understanding to assess risk on a profitable basis
Ability to analyse and use data for decision making
Able to communicate effectively orally and in writing
Able to produce detailed reports at various levels
Excellent project management focus
Communication at Executive levels
Ability to manage and prioritise workload to meet deadlines
Ability to act as a strategic thought leader for business transformation
Ability to challenge constructively on requirements or assumptions whilst maintaining positive and professional relationships
Complex problem solving skills

Delivery Excellence Director Resume Examples & Samples

Ensure delivery of required product capabilities on schedule with quality leveraging Citi delivery methodology
Drive process standardization with consistent measures of progress, quality, benefits across all teams to continue our drive towards a client centric organization creating product model principles
Define and mobilize proper governance to evaluate, approve, prioritize and track transformational initiatives
Continue to leverage and ensure alignment with the Cross Product Architecture, Testing and Integration groups
Drive disciplines in the area of Financials, SDLC and Program Management in order to have repeatable, high quality and on-time delivery
Improve our interaction model and provide greater clarity and accountability between project teams
Focus on culture, communication and alignment across all Global Consumer Technology teams
Minimum 8-10 years of experience leading large-scale transformation Programs at multinational financial institutions, preferably banks, driving Governance and Delivery Excellence processes
Solid IT business management (planning, organization, finance, human resources, etc.), including business and multiple vendors
Excellent organization skills; must be able to manage disparate tasks, project plans and ad-hoc teams without solid lines of authority
Demonstrated, hand-on knowledge and experience in Project Management principles, practices, methodology and tool sets
Manage the identification of risks which impact program delivery and ensure mitigation strategies are developed and executed when necessary
Strong Leadership, Communication, organizational skills and demonstrated ability to drive cultural change
Great at talent and performance management, coaching as well as being a diversity champion
Dynamic, engaging style, Self-directed, effective at prioritizing tasks, managing time, organizing people and getting things done
Strong analytical, strategic thinking and communication skills - must have ability to synthesize, develop and present clear and concise recommendations

Project Manager, Product Delivery Excellence Resume Examples & Samples

This role has responsibility for all aspects of the development and implementation of assigned projects and provides a single point of contact for those projects
Takes projects from original concept through final implementation
Conducts project meetings and is responsible for project tracking, analysis, and reporting
Provides technical and analytical guidance to project team
Takes ownership for project delivery results through influence and leadership of team members/leaders
Lead regional or global projects which involves dealing with people in multiple functions and regions
Manage multi-million dollar capital and engineering budget
Lead a core team of up to 15 people with larger extended teams
Provide an enterprise view of the business to provide clear direction and leadership on complex high impact projects
Creates risk mitigation plans, considering all drivers of project risk (cost, quality, technology, supply base, customer deliverables, brands, trade partners, manufacturing, operations)

Service Delivery Excellence Program Manager Resume Examples & Samples

Experience designing IT practice governance and standards, delivering IT Solutions and/or Support Services to large, multi-national entities, implementing quality assurance reviews and measuring customer success
Experience executing a strategy, program plan, and process for delivering consistent Enterprise-level support services, practice governance, and management standards
Strong leadership and people-management skills, and experience influencing others outside span of control
Highly analytical, with experience in strategic planning, business process re-engineering, defining/developing KPI’s and performance scorecards
Works independently, proactively, and collaboratively across a wide variety of stakeholders at all levels of the organization
Strong communication and presentation skills (written and verbal)
Enthusiastic, personable, and flexible
Ability to prioritize within a high workload
Demonstrates innovative thinking and solution creation
ITIL v3 Foundations certification highly desired; Practitioner preferred
Experience implementing and administering ISO 2000 preferred
Expert level program management experience with proven methodologies
LI-KT1

Delivery Excellence / Risk Manager Resume Examples & Samples

Skill development: helping our employees grow their foundational skills
Diversity of people: Diversity of thought driving collective innovation
Ability to validate whether Solution Design and Delivery processes and methods are being used as required by GBS policies and practices
Ability to evaluate and identify risk elements in Solution Design and Delivery and make insightful risk mitigation recommendations
Ability to confirm that Quality Management plans are in place and being followed in Solution Delivery
Candidate must have functioned as a Quality Assurance/Risk manager previously in at least one other engagement
Prior experience with configuration management and change control processes
Knowledge of WW Quality Assurance/Risk Management process and procedures a must
Prior experience leading Peer Reviews and code walkthroughs
Must possess the ability to work under pressure to meet critical deadlines
Must be flexible in response to changing requirements

Global Director, Delivery Excellence Resume Examples & Samples

Establish a globally consistent strategy and program for Delivery Excellence, leveraging best practices already in place across the three GEO’s as a foundation
Operationalize and manage execution of said strategy in tight collaboration with GEO DE and PS leadership
Oversight and monitoring of all large, strategic and complex engagements, including escalations from inception/deal structuring through to completion
Assembly and management of a “Fly & Fix” escalation team – recruiting rotational assignments from the BU’s, field, GSS and PS organizations to form an executive response team for critical outages with our most strategic deployments
Collaborate with Global Field & Partner Readiness (GFPR) to inform training and development plans for DE practioners (Project and Program Managers); monitor development and advancement of DE practioners while assuring proper coverage in all geographies
Collaborate with Marketing and GFPR to drive awareness of DE value through core, pre-sales and PS Sales and Delivery training and enablement
Orchestrate the collection and management of customer feedback (NPS) from engagements; provide insightful recommendations to address gaps informed by our customers and partners
Develop relationships with our most strategic clients, participate in the sales process in support of the GEO DE Leadership to provide guidance, support and additional executive presence
Align closely with GEO field teams, service partners, partner teams, enablement teams and Professional Services Operations

Global Delivery Excellence Leader Resume Examples & Samples

Supporting and coordinating the High Risk Project review (C-0) process across all Geographies and Regions
Managing a team of four project specialists and collaborating with a team of four legal specialists
Promoting and driving the Healthy Start process through the organization with the goal of achieving 80% of new Gross Revenue backlog reviewed
Developing Healthy Start management information through Insight and ePM, tracking timeliness and effectiveness of the Healthy Start process
Collaborating with Global Delivery Excellence (DE) Leads to improve net gained and lost margin percentage year on year for DCS by 0.5%
Developing predictive indicators for the DCS business that can be demonstrated to have a statistically significant impact on the mean net gained and lost margin of projects
Enhancing ePM reporting by developing an Insight based suite of reports for ePM users that are not available within the ePM platform E.g. portfolio views, PM performance, etc
Continuing to streamline the AECOM Bid Model (ABM) through linking ABM with ePM, advancing the integration with ePM and providing continual refinement of the model
Advancing Corporate and DE Initiatives reporting including refreshing DCS MBR for FY18, GDS, DTW, Quality, Healthy Starts in MBR Ops and Sales Activity in CAM reports
Progressing the integration of corporate systems into Insight such as ePM, Industry Safe and Lifeguard
Developing and determining predictive indicators of net lost/gain margin, piloting usage and incorporating into the Monthly Business Review
Managing the Reporting and Analytics team currently based in Dubai
Advanced degree, such as an MBA, and/or specialized training