Manager, Delivery Resume Samples

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Z Keeling

Zoe

Keeling

797 Mariam Mall

Chicago

+1 (555) 974 6036

797 Mariam Mall

Chicago

Phone

p +1 (555) 974 6036

Experience Experience

San Francisco, CA

Team Delivery Manager

San Francisco, CA

Beatty, Ullrich and Hettinger

San Francisco, CA

Team Delivery Manager

Work with the team in providing coaching, mentoring and address team’s performance
Assume management responsibility and delivery for the team, including adherence to all manager responsibilities associated with support delivery processes
Effectively and positively communicate the organizational mission, vision, values, goals, performance management and action plans to assigned resources
Assume management responsibility and delivery for your teams, including adherence to all manager responsibilities associate with support delivery processes
Manage and take ownership of escalated customer situations following defined management processes
Communicate directly with customers regarding any issues or questions associated with your teams performance
Recommend innovative ways to improve productivity and reduce costs

Chicago, IL

Manager, Delivery Management

Chicago, IL

Jacobson Inc

Chicago, IL

Manager, Delivery Management

Assist with delivery escalations – drive urgent issues including conducting checkpoints, provide coaching and support, liaise with other groups, etc
Drive successful adoption of Project/Program management processes and adherence to professional management standards
Manages and develops customer relationships and perceptions to achieve mutual goals
Assists in the sales process, including estimating work effort and expenses using Avanade's standard tools
Completing management reporting and compliance
Manages Avanade and subcontractor staff assigned to the project - Determines the project approach, staffing, responsibilities, and schedule
Ensure that teams are properly implementing change control & change management

present

Phoenix, AZ

Senior Product Manager, Delivery Experience

Phoenix, AZ

Bartell Inc

present

Phoenix, AZ

Senior Product Manager, Delivery Experience

present

Partnering with key stakeholders to define product strategy, addressing barriers through problem solving and constant communication and coordination
Work cross-functionally in developing an idea and gaining support from all stakeholders
Writing and presenting business cases (backed by strong research and analysis) in partnership with all stakeholder teams
Work closely with design and engineering to drive feature definition and implementation
Understand and manage financial levers, such as revenue, shipping costs, and contribution profit
Helping to own product roadmap, drive prioritization exercises and plan resources for features to be delivered on time
Drive feature definition and implementation by working closely with designers, engineers, and stakeholders

Education Education

Bachelor’s Degree in Business

Rutgers University

Bachelor’s Degree in Business

Skills Skills

Understand and manage financial levers, such as revenue, shipping costs, and contribution profit
Focus on end to end excellence for the product and have the ability to see the big picture for opportunities
Understand and manage financial levers such as revenue, shipping costs and contribution profit
Work cross-functionally in developing an idea and gaining support from all stakeholders
Build collaborative relationships with leadership in Retail, Operations, and Digital Tech
Responsible for the leadership and oversight of projects that impact customers worldwide
Develop new delivery experience methods for our customers by seeing ideas through to their completion
Simplify complex topics for broad audiences
Oversee and own the overall of product development and delivery in a timely manner
Drive feature definition and implementation by working closely with designers, engineers, and stakeholders

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15 Manager, Delivery resume templates

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Senior Manager, Delivery, China PSO Resume Examples & Samples

Responsible for the successful delivery of all consulting services engagements
Achieve targeted Revenue numbers and Margin requirements for the defined practice along with management of valued resource pool
Develop PSO revenue within assigned region
Manage P&L of assigned region
Hire, train, mentor resources and ensure resource pool is properly cared for, trained and assimilated into the organization
Enable efficient and qualitative proposals for customers, by ensuring appropriate needs definition, analyzing customers environment and expectations
Manage people: responsible for their development, growth, and revenue objective achievement
Own the relationship with sales on the defined practice. The PSO Manager will work closely together with Sales Mgt to follow-up on new opportunities, sell new projects and develop revenue
Work closely with sales management to drive education and consulting service business to achieve quarterly quota
Ensure the sales force is equipped with the PSO (consulting/education) proposition
Negotiate rates, project costs, terms and conditions of work & contracts + other factors of a commercial nature in relation to PSO services delivery
Works closely with team to ensure project staffing & project profitability requirements are met

RAS Costs IT Information Delivery Manager Resume Examples & Samples

Understand and manage the delivery of stakeholders information requirements in monthly reports
Assist in the execution and bringing to a mature state the Taking Finance Forward initiative
Partner with Off-shore resources to deliver timely and accurate reports to key stakeholders
Collaborate with CFO on the delivery of MI reports
Be a key resource for delivery of Producer forecasts across various IT businesses and assist in the delivery of the Consumer forecast
Possess change management skills and Run the Bank skills, and can deal effectively with multiple key stakeholders
Degree in Accounting/Finance or equivalent
Has the ability to collaborate with all levels of staff across the Firm as well as our offshore vendors
Average or better skill in MS Suite (Excel, PowerPoint, Word, etc.),
Forecasting experience
Has generated MI commentaries (MOM, Qtr on Qtr, Act vs Forecast) for all levels of stakeholders

Delivery Integration Manager Resume Examples & Samples

Maintains a master portfolio project plan of all data/technology projects affecting the CMR/CRM department
Ensures proper CMR/CRM exposure and influence on external data/technology projects to meet departmental data and capability needs
Leads a team of Project Managers who are responsible for maintaining project delivery plans, inclusive of clearly identified deliverables, timelines, scope, issues, impacts, dependencies, and risks
Facilitates status meetings, delivers routine status, and work with partners to plan around impacts expected with the delivery of the project
Facilitates an internal RSS assessment process to gain team consensus on the planned solution approach, roles, and deliverables
Coordinates and integrates project progress into department program goals and sequencing. Manages to Executive and Stakeholder expectations
Leads a team of Business/Data Analysts that are responsible for owning the data/technology solution from inception to completion and ongoing sustainment
Ensures that data impact assessments are completed for all data/technology projects affecting the CMR/CRM department
Organizes around responding to, and mitigating, issues impacting all data/technology solutions being leveraged by the department
Acts as a subject matter expert on internal data/technology solutions being leveraged by the department, from how the solution is functioning to how it is being utilized
Leads several cross-functional forums comprised of multiple levels (from Lead to Executive) in the organization that are responsible for reaching consensus and making decisions surrounding data/technology solutions
Aligns internal priorities from various stakeholders and ensures that the team is working on projects based upon given priorities
Creates and looks for opportunities to educate external partners on the role and use of data & technology in the CMR/CRM space
7+ years project management experience with multiple approaches (i.e. waterfall, agile) on large scale technology/data projects
5+ years of leading a team who is responsible for data analysis and/or business analysis of complex data/technology solutions
5+ years leadership experience recruiting and managing employees and contractors, and onboarding new resources (preferably in a CRM or Technology department)
Strong experience in building and maintaining a multi-dimensional project roadmaps at multiple levels (within a project and for the overall portfolio)
Strong ability to make connections on seemingly disparate activities with the ability to lead direct reports to do the same in a fast paced and complex environment (both from an organization and data/technology perspective)
Strong presentation creation and meeting facilitation skills with the ability to guide and influence partners (both business and technical)
Strong experience in successfully navigating complex interdependent organizational structures where the key responsibility was organizing multiple groups towards a common goal
Strong and demonstrated ability to think strategically (in the moment), and partner with business and technology teams to define and articulate business needs
Strong ability to take complex concepts and easily translate those into simple terms and understand depth needed to describe those concepts at multiple audience levels with multiple backgrounds to ultimately reach a consensus
Strong ability to translate technical concepts into non-technical concepts and visa versa
Proven experience in database marketing where data was leveraged as an asset
Proven experience with querying against a relational database environment (preferably Teradata using Teradata SQL assistant or Toad for Data Analysts)
Proven experience and strong understanding of effective project life cycle methodologies
Willingness to investigate, learn, and promote alternate agile delivery methods
A driving curiosity to understand how key business drivers relate into technical/data processes and leverage points of business and technology organizations to research and analyze potential solutions
Experience with Information Management and Master Data Management technologies
Proven knowledge and understanding of WDP&R’s data environments
Hospitality/Travel industry experience
Knowledge of database marketing principles
Previous experience in addressable consumer touch-points/channels
Bachelor’s degree or equivalent, preferably in Computer Sciences, Information Technology, Mathematics or related field

Development Delivery Manager Resume Examples & Samples

Help disrupt the future of banking with cutting edge technologies such as payments, biometrics, wearables, augmented reality and game consoles
Always thinking outside the box and utilizing the latest technology and equipment
Passion for technology extends beyond the workplace
Work as part of a team which encourages both individual and collaborative innovation
Excellent people management, project management, and negotiation skills are required
Ability to perform resource allocations and workload assignments according to delivery/release requirements
Ability to negotiate project priorities and schedule adjustments to meet delivery dates
Experience in developing scope and budget for release management
Primary contact for project inquiries and concerns
Strong Communication skills and ability to report delivery status to Senior Management
Experience delivering large complex projects
Elements of Communication Systems
Basic Accounting
Marketing/Advertising
Elements of Organization and Management for large companies

Risk Delivery Manager Resume Examples & Samples

Develop a structured approach to assess Risk related requirements on the bank provision levels throughout their implementation
Develop and implement an impact assessment analysis structure including specific sub-portfolio impact assessment (business lines, geographies)
Assess the correlation between methodological options on the bank's provisions and the associated results with the methodology teams
Support countries in the delivery of required methodology and reporting requirements

HBO Manager, Post Delivery Resume Examples & Samples

Work closely with HBO Entertainment as well as outside producers and show personnel to ensure that all digital, video, audio and paper elements are delivered as required, both in a timely and technically-specific manner. This includes helping to plan for the successful delivery of programs and program elements including developing a workflow plan from acquisition to post production and final delivery. Furthermore, must have the strong post production knowledge and skills to be able to problem-solve and trouble-shoot the various issues that may arise
Supervise the creation of music and effects mixes for films, series and miniseries projects which are then used for International distribution, other ancillary markets and long term preservation. Must have prior knowledge of post production audio workflow and processes
Be responsible for creating various film, video and audio elements to be used for ancillary markets. The delivery of these elements must meet exact technical specifications as well as strict deadlines
Be required to work on multiple projects simultaneously. Will create and complete detailed tracking and delivery spreadsheets in order to ensure that elements are created and delivered correctly, that deadlines are met, and that HBO assets are returned for proper archival storage, while at the same time reporting projects’ progress to direct Supervisor and upper management
Be responsible for creating budgets, issuing purchase orders, negotiating vendor rates, reviewing invoices, analyzing spending, keeping database records up to date, generating reports and keeping abreast of new technologies that affect the post production workflow

Delivery Manager Specialist Resume Examples & Samples

The Delivery Manager is to have a developed, demonstrated competence in some technical area related to the financial industry and/or information systems in order to understand the working of a specialist’s mind. This is to be coupled with the ability to effectively project manage a multiple number of projects of varying complexity in a sophisticated matrix management organization. To be effective, a thorough knowledge of the Bank’s formal and informal organization structure is imperative
The Delivery Manager position requires expert knowledge of project management tools and methodologies
The position is expected to have extensive knowledge of emerging technologies, product development methodologies and technical architectures pertaining to the area
The position requires expert team building skills to create and sustain highly motivated groups within diverse and multi-functional reporting units that are most often not within the incumbent’s direct supervision
The Delivery Manager must possess strong problem-solving and analytical skills to rapidly assess problem situations and creatively develop alternate solutions and approaches necessary to resolve high-level, complex problems. The individual is expected to bring solutions to the table and support an “information technology” part of all business plans
Strong influencing skills and negotiation skills are also critical in order to negotiate with project team members/management to acquire/maintain support and to negotiate priorities with full consideration and awareness of potential impact on business needs and outcomes
Elements of Banking
Bank’s Systems Development Methodology
Bank Security Awareness Principles and Practices

Application Delivery Resource Manager Resume Examples & Samples

Line managing a team of 100 staff (permanent, contract and vendor)
Cooperating with regional resource managers to develop and execute upon strategic workforce plans
Working with functional delivery managers to assign individuals to teams
Working with individuals to set objectives and finding projects that will enrich skills aligned to IT career paths
Working with functional delivery managers to assess productivity and quality of individuals and scrum teams
Managing performance cycle, providing feedback and addressing personnel issues as they arise
Conducting hiring and exit interviews for all Application Delivery joiners and leavers within Resource Pool

Tech Arch / EOL Delivery Manager Resume Examples & Samples

Experience with line management of complex, diverse teams
Experience in build / leading Dev Ops
Experience in implementing managed services
Experience in building technology competency centers
Experience in a complex, global environment, coordinating and managing diverse teams, clients, and stakeholders
Leadership skills: individual leadership, change leadership, mentorship, motivation, coaching and development, and the ability to galvanize the support of others where possible
Experience working within an on-shore/off-shore systems development and support environment
Ability to build strong relationships in a multi-cultural environment across all levels within IT
Experience with Dev Ops
Must have worked on in developing an IT system in financial organization
Knowledge and understanding of current best practices software development
Excellent organizational, problem solving, and written/verbal communication skills
Good knowledge of IT system concepts, products, practices relevant to a large investment/corporate banks
Good knowledge of finance and risk concepts - products, markets, risk measurement techniques e.g. VaR
Some knowledge of the regulatory environment relevant for large complex financial institutions

Manager Delivery Management Footwear Resume Examples & Samples

Monitor monthly performance of Footwear Sourcing operations along relevant dimensions (e.g. order fulfilment KPIs, capacity utilization, process compliance and efficiency, etc.)
Drive component business and feasibility checks and develop alternative sourcing options to optimize trade benefits
Proactively identify potential issues for fulfilment and capacity utilization and work closely with the LOs and/or functional teams to develop mitigation measures
Coordinate the current Footwear Speed programs Continuous Replenishment / Planned Responsiveness / In-Season Creation: monitor execution of all on/off-system processes to ensure high degree of order fulfilment, and to identify improvement opportunities
Support the department in ad-hoc data analyses
Support selected projects as defined by Director Allocation & Capacity
Strong analytical and quantitative skills
Understanding of trade topics (import duties, FTA, trade barriers) affecting imports from the Footwear source countries into major markets
Good knowledge of Footwear industry and manufacturing methods a plus
Good knowledge of standard Software applications (Excel, PowerPoint)
Project management skills a plus
Undergraduate university degree
Minimum of 3 years working experience in a Sourcing role or operations
Fluency in English, knowledge of another language (ideally Mandarin, Vietnamese, Bahasa, or German) an advantage

Manager, Application Delivery Resume Examples & Samples

Oversees the management of the Bank’s security assets and associated cost pools with a focus on declining unit rate costs while maintaining an optimized environment
Runs the business with the applicable regulatory requirements, expectations and delegated authorities
Manages and reacts to RBC or SOX audits
Maintains systems within compliancy requirements
Professional with experience leading large complex enterprise-wide infrastructure projects/programs with multiple interfaces and/or 3rd parties

Delivery Manager Specialist Resume Examples & Samples

Provide consulting and guidance on project initiatives including business case preparation and developing creative/alternative approaches to problem resolution. The focus is to be kept on overall business solutions, not on specific packages or technologies
Identify and confirm project leads from all required stakeholders and Scotiabank intek groups to ensure responsibilities and deliverables are understood by each
Define project governance, identify senior stakeholders & sponsors to form a steering committee (should it be necessary). Work with Project Sponsor to prepare appropriate information for dissemination to the Steering Committee
Manage project participants and relationships ensuring project teams are cohesive ad operating to common objectives and priorities
Work with Project Sponsor to establish the scope of the project and than managed to the established scope. Ensure Project Change Notifications are raised where necessary and approved. If the scope changes identify impacts to the Sponsor. And/or Steering Committee
Motivating the Project Team and maintaining the momentum of the Project against background of changing and occasionally conflicting priorities
Ongoing communication of project status, completing the monthly Project Status Reports and escalating issues to the Operations Sponsor, the SVP and the EVP, as required
Ensure the documentation and archiving of project activities, deliverables, tools and findings and for use in future projects
5+ years of experience working in a Project Management capacity managing technical enterprise projects
Excellent knowledge and experience applying Project Management methodologies and practices to projects ranging from $3 to $8 million
Excellent organizational and time management skills with the ability to effectively prioritize competing requirements concurrently
Excellent communication, presentation, negotiating, and influencing skills with the ability to manage a diverse team of technical and business resources and partner with multiple internal and external stakeholders
Banking industry experience with knowledge of credit cards, lending, or retail banking is highly desirable
Exposure or experience with Mainframe Systems is a nice to have
PMP designation or formal Project Management education is an asset

Big Data Application Infrastructure Delivery Manager Resume Examples & Samples

Significant participation in the implementation, debugging and performance tuning of big data messaging, data and analytics solutions
Partnering with senior architects and application development teams to define big data application infrastructure requirements including preformance and capacity
Partnering with infrastructure teams on the build out and ongoing support of the platform
Manage technical risks for all application infrastructure and platform dependencies
Champion operational stability of platform through peer reviews, governance, automation and monitoring
10+ years of experience in middle-tier/backend systems development in Java/Linux
Big data background with experience designing and implementing large scale systems
Extensive experience with horizontally scalable and highly available system design and implementation, with focus on performance and resiliency
Extensive experience profiling, debugging, and performance tuning complex distributed systems
Willingness to commit extra effort to meet deadlines as required on a high profile and business critical project
Bachelor’s degree or better in Engineering, Computer Science, or Information Technology
Working experience with Enterprise Java development, NoSql data platforms (Cassandra), Pub/sub messaging (Rendezvous, AMPS, Kafka, etc), Stream processing (Storm, Spark Streaming, etc)
Experience working in an Agile environment
Consumer banking knowledge

Functional Delivery Manager Resume Examples & Samples

Ensuring successful delivery of high quality, robust, automatically tested, and maintainable IT solutions across Krakow and Bucharest
Fostering a culture of continuous improvement across teams through automated testing, continuous integration, peer reviews and collaboration
Identifying and addressing environment and non-functional constraints across development teams in Krakow and Bucharest that impact productivity, quality, team morale and attrition
Co-operating and collaborating with colleagues inside and outside of area to address identified constraints
Fostering the exchange of experience / knowledge among teams
Managing adherence to controls and processes
Embedding Risk Awareness by operating an effective control environment, proactively identifying and raising control deficiencies and driving diligent and sustainable risk remediation

Delivery Engagement Manager Resume Examples & Samples

At least 6 years experience in / with Military tenders (Defense)
French: Intermediate
Dutch: Intermediate

Technical Manager, Delivery Applications Resume Examples & Samples

Atlassian Products such as JIRA and Confluence, technical administration, integration, adapter and integrated workflow development
SharePoint management, integration and administration
System integration of JIRA / Confluence and other related products, JIRA Agile, JAMA, Portfolio etc
Development and management of various web services interfaces for data transport automation
Access management of high restriction areas in key applications
Development support of macros, automated report dashboards, workflow status and other data aggregations
Work as part of a tightly knit team with the continuous drive to eliminate system / workflow disruptions through system integrations
Custom development and technical administration of (but not limited to) Atlassian products, including JIRA, JIRA-Agile, Portfolio, Confluence end to end in Test and Production environments
Sandboxing and instance management where applicable
Develop efficient SharePoint repository front ends for ease of access
Development support of macros, automated report web based dashboards, workflow status and other real time data aggregations
Plug-in integration and management
Automation of release manifest creation and segmentation by clients
Contract and upgrade management of related applications
Consult and advise on automation opportunities and provide development support as needed
Drive and support the transformation of business processes into system integrated workflows
No direct reports
Bachelor’s degree in a related field or equivalent experience
3-5 years relevant experience in administration, support and management of Atlassian products including JIRA, JIRA-Agile, Portfolio and Confluence
Strong functional and technical expertise in custom workflow design, security, profile & notification management, implementation and rollout of these tools and add-ons
Experienced in maintaining the Atlassian environment end-to-end from design & implementation to webservice & application tuning
Experience in communicating status and issues to project team and Sr. Management. Proficiency in Sharepoint & Microsoft Office products
Communication: Outstanding communication and interpersonal skills required. Actively listen, comprehend, and disseminate information appropriately. Strong technical background and ability to effectively communicate with technical peers and leadership. Ability to understand business needs and to provide effective technical solutions in support thereof
Organizational:Simultaneously manage multiple change requests and projects with varying degrees of complexity. Very organized and detail oriented to follow through with tasks to their completion. Flexible, able to learn quickly in a dynamic environment
Problem Solving:Seek out information, logically trouble-shoot and/or escalate with relevant parties for the purpose of solving issues quickly. Identify potential issues in advance and implement measures to mitigate and manage risks. Investigate and analyze issues, facilitate the identification of root causes and propose process changes for continuous improvement. Work with cross functional teams to resolve scheduling conflicts for the purposes of resource planning. Strong analytical skills needed
Leadership/Management: Strong leadership capabilities & ability to drive issues to closure. Navigate challenges and conflicts to ensure working towards a common goal
Availability: Normal business hours with occasional remote support
Communicate effectively both verbally and in writing to an audience of individuals from all levels within the organization
Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast paced environment
Proficiency in Microsoft Office products & SharePoint. Shell scripting, PERL and SQL experience preferred. Atlassian products including JIRA, JIRA-Agile, Portfolio and Confluence

Analytics Delivery Manager Resume Examples & Samples

Directing the execution of multiple medium to large analytic projects along with rest of the stakeholders in the Visa analytics team
Executing on the analytic plan with appropriate data mining and analytic techniques
Enhancing existing analytic techniques by promoting new methodology and best practices in analytics field

Application Delivery IT Manager Resume Examples & Samples

Data Protection, Motion & Secure Key Storage
Application Security Testing
Data Leakage Protection
Able to lead a growing team of IT specialists and or engineers
Actively involved in building and retaining knowledge and capability of team
Hands on involvement in development of new applications & components, together with re-factoring existing systems
Working with the user community to define, demonstrate and refine new functionality
Making a strong contribution to the design of the system landscape
Interfacing with the QA and Support teams to deliver excellent service to our business user community
Financial / Banking Industry experience preferred
Degree in a Computer Science related discipline or equivalent
12+ years of experience of application development
Strong understanding of design patterns and best practices within the design and development lifecycle
Experience in defining and applying technology related standards, process and governance
Core technologies
Java / .Net
Scripting Languages / Cobol / JCL / FTP
Oracle / Sybase / MS-SQL / DB2 / LDAP
Windows / Unix / Mainframe z/OS
Tomcat / Apache / WebSphere
Network EndPoint Security
Network Security

Application Delivery IT Manager Resume Examples & Samples

Able to lead a growing team of IT specialists within the PM / BA practise
Hands on involvement in managing the project lifecycle of new applications & components, together with re-factoring existing systems
8+ years of experience in project management

Portal Delivery Manager Resume Examples & Samples

Managing distributed scrum teams and a scrum of scrums delivery process, plan, organize and control all areas of the IT delivery across multiple teams
Ensure Agile concepts and principles are adhered to, must be able to be a voice of reason and authority, make the tough calls while leading and demonstrating value-add principles to a team
Take high level business/functional requirements and break them down to releases and sprint ready User Stories
Instil best practices around coding techniques, architectural design, maximum code reuse, testability, application integration, performance, reliability, manageability and security, and understand how this applies to an agile environment

Delivery Manager Specialist Latam Systems Resume Examples & Samples

The incumbent will have leadership skills sufficient to lead and motivate the project team and excellent skills in relationship and general business management
The position requires expert team building skills to create and sustain highly motivated groups within diverse and multi-functional reporting units that are not within the incumbent’s direct supervision
The incumbent must possess strong problem-solving and analytical skills to rapidly assess problem situations and creatively develop alternate solutions and approaches necessary to resolve high-level, complex problems. The individual is expected to bring solutions to the table and support an “information technology” part of all business plans
The individual requires superior oral and written communication skills and proven ability to: make presentations to varied groups; deal with all levels of line management up to the Executive Vice-President (individually or in committee); chairing meetings involving diverse Bank organizations and management levels; and dealing with vendors/consultants without exceeding authority. He/she must have an expert ability to balance competing or conflicting goals of various departments/stakeholders, requiring a mature, diplomatic approach and highly developed negotiation and influencing skills
Operates independently day to day. Direction is often received only at the most conceptual or abstract level. This requires the incumbent to conduct considerable research and apply a high level of insight to develop the parameters of an issue before strategies can be defined and tactics to respond are developed. A very high level of autonomy is required, with the incumbent required to exercise judgment to balance the necessity of timely responses to pressing issues and opportunities with the requirement to bridge the interests of various stakeholders

Manager Delivery Management Resume Examples & Samples

Minimum 8 years related experience preferred
5 years prior management/supervisory experience preferred
Ability to lead and direct multiple projects simultaneously

Senior Business Program Manager Delivery Excellence Resume Examples & Samples

A minimum of 8 years or more experience in Service Delivery Management in an enterprise support environment with interaction across multiple disciplines including solution management, portfolio management or support functions
8+ years’ experience in business and process management
Strong change management acumen based on core methodologies (PROSCI certification a plus)
Demonstrated excellent analytical, critical thinking, problem resolution, and decision-making skills
Previous Services business management experience
Manages confidentially without exception
Value proposition level understanding of Microsoft products and services
Successful and consistent project and time management
Prior experience in communication management
Ability to build and drive strategic initiatives that lead to business success
Proven creative approach in solving new business challenge that leads to delivery excellence
Prior account planning and delivery experience preferable in a service environment
Proven record for delivery management results and customer satisfaction
Demonstrated track record of exceeding established goals on a consistent basis

Data Migration Delivery Manager Resume Examples & Samples

Create a data migration platform & delivery capability that follows industry best practices
Manage multiple data migration teams with responsibility for delivery execution, quality and meeting date commitments
Manage a mix of employee, consultant, on-shore and off-shore team resources
Incorporate data analysis, quality & cleansing activities into the data migration methodology
Require and develop an inventory of re-useable data migration utilities and code. Foster and measure code re-use among data migration activities
Enable Privacy & Security compliance by following sensitive data handling procedures and creating the appropriate data controls
Collaborate with business and technology stakeholder groups to adopt the Data Migration capabilities to ensure high quality data gets loaded into the target system following the most efficient methodologies
Ensure the Data Migration solutions comply with the Firm’s data retention, privacy and security policies, guidelines and standards
Quantify and monetize hard benefits of the Data Migration capabilities
University Degree in Business, Computer Science, Management Information Systems or similar discipline
5-10 years information management experience
1-3 years hands-on experience with one or more Data Quality tools: Informatica Data Quality, Trillium, Dataflux, IBM Information Analyzer or other leading Data Quality technologies
Experience establishing and leading Data Migration solutions and projects
Experience managing multiple data migration teams to deliver on-time with expected quality
Experience managing a mix of employee, consultant, on-shore and off-shore resource teams
Expert knowledge of databases, data management, data quality and data governance practices
Experience leading technology delivery projects and teams
Superior problem solving skills
Continuous process improvement, measurement and change adoption experience
Experience in the Media Industry
Experience in managing Data-related projects, e.g. Data Migration, Data Integration, Business Intelligence, Data Warehousing, ERP Implementation
1-3 years hands-on experience with Data Integration tools like Informatica Powercenter, IBM Data Stage or other leading data integration platforms
Experience building metadata and IT Asset repositories

Delivery Manager UK&I Resume Examples & Samples

Business management (revenue and margin) and customer satisfaction of Level 0/1 projects for UK&I
Delivery and management oversight of the portfolio in addition to escalation management
Drive Services Consulting Revenue to meet target goals while adhering to fiscal responsibilities for the Delivery Excellence methodology
Take a Leadership role in transforming a best in class Delivery Excellence organization building integrity at each step and leveraging our EPIC2 values
Align closely with regional field teams, VMware supporting teams and service partners

Manager Application Delivery Resume Examples & Samples

Hands-on management of a small team of solutions architects, server, storage and application service delivery resources. Responsible for team building, hiring of technical resources
Oversees support for 100+ Wintel and Linux based servers supporting Banking Applications inclusive of troubleshooting, system backups, disaster recovery, platform currency
Responsible for ensuring maximum systems availability and adherence to stringent SLA’s across a broad spectrum of applications & systems architecture
Responsible for asset management, annual budgets & vendor relationship management
Manages enterprise IT projects working closely with Business Unit Management and Business Analysts
Liaison between the Banking Business Unit and CSC’s networking/common engineering and cybersecurity support model
Provides strategic IT direction for new implementations, emerging technologies and steady state future
Defines process & procedures as well as IT standards to ensure operational excellence
Works with Compliance Officer to ensure Application Security and Regulatory adherence
Responsible for IT Help Desk; managing trouble tickets, trend analysis & reporting and client satisfaction
Experience with DST’s Automated Workflow Distributor (AWD) or like system
Experience with Filenet, SAN and other data storage platforms
Experience with ESX server and virtualization
Citrix knowledge a plus
Knowledge of Java/JEE development with a good understanding of Object Oriented Analysis and Design principles a plus
Experience working with WebSphere Application Server, Tomcat, IIS
Wintel and Linux platform experience
Team Leadership – manages day to day activities and priorities for team serving as a role model and mentor
Relays relevant IT-related information to the BU Director in a timely manner
Initiates and implements improvements in all areas of IT responsibility
Serves as main point of contact on all IT-related matters
Well versed in project methodology and project management
Strong analysis, technical problem solving and teamwork skills
Ability to complete multiple tasks and projects within stringent deadlines
Self motivated with attention to details in a complex and changing environment
Nine or more years of applications development experience
Five or more years of supervisory experience included
Strong interpersonal and presentation skills for interacting with team members and clients

Delivery Unit Manager Resume Examples & Samples

Manage programme delivery, scope, schedules, budgets and communication to stakeholders
Ensure deliverables are in-line with client needs and expectations
Ensure programme objective are in-line with Securities IT Roadmap
Promote technical excellence and best practices in Agile software development
People management and talent development
Coordinate work with other IT teams in the organization, Infrastructure and Production services
Collaborate with global counterparts in Technology on broader Operations IT initiatives
Apply good architectural principles and be able to work collaboratively with others to design the best solutions
Apply solutions to cater for non-functional requirements including stability, capacity and scalability and manageability
Plan and co-ordinated major releases, and have supported critical production defects
Minimum of 10 years custom software delivery experience covering all phases of project life-cycle
Minimum of 10 years experience in managing global teams, onshore and offshore
Minimum of 10 years experience in leading software developers, test engineers and business analysts
Minimum of 10 years work experience in the financial services specifically securities operations
Minimum of 10 years experience in delivery of systems on distributed platforms
Proven experience in delivering large, complex technology/business solutions
Windows
Microsoft Office - Outlook, Word, Excel, Powerpoint and Visio
Knowledge and understanding of distributed platforms, Linux/Unix and web-based applications
Knowledge and understanding of Java/J2EE development and technologies, Spring Framework and Hibernate
Knowledge and understanding of databases and SQL, Oracle and Sybase
Knowledge of Capital Markets, Cash Equities/Securities and front-to-back trades processing
Knowledge and experience with Broadridge vendor systems
Business certifications/degrees such as CFA, FSA exams, MBA and PMP
Vendor/contract management experience

Delivery Manager Specialist Latam Resume Examples & Samples

Strong knowledge of the Bank’s applications and delivery systems and their relationships within the Bank
Excellent leadership and relationship builiding skills
Basic knowledge of accounting and finance
Degree (business / technology related) or related field experience
Planning Techniques

Delivery Manager MCS Resume Examples & Samples

Ensure successful design and implementation of Microsoft solutions across client base
Attain revenue and customer satisfaction targets
Portfolio governance and oversight to drive lifecycle optimization and alignment across all Microsoft-related strategy and planning initiatives

Associate Manager Application Delivery Resume Examples & Samples

8 to 12 years Top 3-5 skills & min. year experience required for each : SAP MM, WM & Knowledge of SRM Provide a job description of the role, responsibilities and qualifications required for this position : Should have 8 to 12 years of experience in SAPMM with experience in at least two end to end implementation projects
Bachelor's degree in computer science, management information systems, accounting or related field preferred
Experience working with the computer industry
Leadership skills to coordinate, oversee, develop and lead team members
Good analytical and problem solving skills

Delivery & Implementation Manager Resume Examples & Samples

Ensure all key operational activities are delivered as per agreed schedule and standards across all functional areas
Provide leading, transparent metrics that show the status of all activities
Work with functional managers to prepare detailed schedules and ensure dependencies between functions are effectively planned and managed
Seek and deliver improvements within functions and across functional activities
Act as the point of contact for delivery across PQS
Identify common issues, synergies in order to provide a holistic view of all activities within the business calendar
Maintain complete visibility of risks across the business calendar
Provide an escalation point for all related activities
Ensure complete visibility and clear leading metrics of all activities within the business calendar to PQS directors
Identify, measure and record risks, ensuring that adequate mitigation and contingency is in place
Undertake other project or divisional related activity, reasonably requested by line managers
Provide ongoing visibility to Directors (and all PQS) of delivery (including risks and failures)
To oversee the delivery of designated qualifications, using existing organisational structures and forums
To ensure visibility of key issues for the PQS Executive team
To provide clear, regular reporting on PQS delivery issues
To take ownership of any issues which threaten the successful delivery or qualifications, and to oversee virtual teams managing those issues through to resolution
To chair meetings as required to ensure the successful delivery of PQS qualifications
To improve the processes both within the MSS Governance team, and the wider PQS business
To acquire and maintain a deep understanding of all end to end processes
To grow and maintain effective relationships with all key stakeholders
To act as a positive, catalyst change agent on a day to day basis
Drive the division forward, maintain morale and focus working across functional areas

Mobile Associate Delivery Manager Resume Examples & Samples

Focus areas for this Delivery Manager role include managing successful delivery of defined scope for mobile releases for iOS and Android apps with an emphasis on quality execution. The Delivery Manager will own each project and represent the interests of Business and work closely with IT Project Program, and Mobile Product Managers to ensure business objectives are delivered upon. He/she will interface and build strong rapport with designated Project Managers
Minimum 3-7 years of release management experience
B.S. or M.S. in Computer Science or equivalent technical degree
Mobile app delivery experience preferred
Experience in e-commerce/digital space preferred
Experience interfacing with vendors and cross-functional teams
Strong analytical skills required to filter, prioritize and validate potentially complex material from multiple sources
Strong relationship management and interpersonal skills
Ability to work well independently and with different teams
Proficient in MS Word, MS PowerPoint and MS Excel,
Familiar with QC, Jira, iOS, Android, and Phonegap
Familiar with current mobile best practices, mobile Dev and mobile Testing
Ability to provide leadership and demonstrate ability to lead multiple project teams in a high volume, high pressure environment
Experience with complex SDLC methodologies (i.e. Agile)
Experience with structured systems analysis and design methodologies
PMP Certified is a plus
Adept at conducting research into project-related issues and products
Experience at working both independently and in a collaborative team environment Ability to defuse tension among project team and external business partners
Ability to define business request, problems and identify strategies and tactics to provide solutions
Self-motivated and demonstrates ability to be goal focused and results driven, including driving project related risks, issues and concerns to closure
Identify and recommend business and technical process improvements

Delivery Manager Specialist Resume Examples & Samples

Responsible for providing consulting and guidance on project initiatives including business case preparation and developing creative/alternative approaches to problem resolution. The solution must be formally documented and costed according to the bank’s Project Management Standards
Expected to identify and confirm project leads from all required stakeholders and IT groups to ensure responsibilities and deliverables are understood by each
Expected to ensure that project management deliverables are met (i.e., project planning, risk management, issue management, status meetings in accordance to the bank’s Project Management Standards)
Must be prepared to defend his/her views with these interested stakeholders (Committees, Operational Owner, Senior VP (SVP), Executive VP (EVP), and/or Business Client), backing opinions with sound data and business acumen
Must possess strong problem-solving and analytical skills to rapidly assess problem situations and creatively develop alternate solutions and approaches necessary to resolve high-level, complex problems. The individual is expected to bring solutions to the table and support an "information technology" part of all business plans
Expert facilitation and interviewing skills are required to produce objective and highly developed Benefit Maps
Superior verbal and written communication skills and proven ability to: make presentations to varied groups; deal with all levels of line management up to the EVP (individually or in committee); chairing meetings involving diverse Bank organizations and management levels; and dealing with vendors/consultants without exceeding authority
Must have 6-8 years of hands-on project management and/or project delivery working experience
Must be fluently bilingual in both Spanish and English as you will need to conduct meetings and review documents in Spanish
Banking industry experience working on IT projects is highly desired
Working experience in managing offshore resources is a strong asset

Assistant Delivery Manager Resume Examples & Samples

Minimum of a high school education required;, some college preferred
Management or other related experience a plus
The ability to work varied hours including early mornings (12:30 a.m.), weekends and holidays as needed
Must have proficient computer skills using MS Outlook, Word and Excel
Acceptable motor vehicle report, valid driver’s license, dependable automobile, and liability insurance required
Distribution or circulation experience a plus

Delivery Manager Specialist Resume Examples & Samples

Provide consulting and guidance on project initiatives including business case preparation and developing creative/alternative approaches to problem resolution. The focus is to be kept on overall business solutions, not on specific packages or t echnologies
Identify and confirm project leads from all required stakeholders and Scotia intek groups to ensure responsibilities and deliverables are understood by each
Demonstrated competence in some technical area related to the financial industry and/or information systems in order to understand the working of a specialist’s mind. This is to be coupled with the ability to effectively project manage a multiple number of projects of varying complexity in a sophisticated matrix management organization. --To be effective, a thorough knowledge of the Bank’s formal and informal organization structure is imperative
Extensive knowledge of project management tools and methodologies
Advanced management and leadership skills sufficient to lead and motivate a team and excellent skills in relationship and general business management
Expert team building skills to create and sustain highly motivated groups within diverse and multi-functional reporting units that are most often not within the incumbent’s direct supervision
The Delivery Manager Specialist must possess strong problem-solving and analytical skills to rapidly assess problem situations and creatively develop alternate solutions and approaches necessary to resolve high-level, complex problems. The individual is expected to bring solutions to the table and support an “information technology” part of all business plans
Superior oral and written communication skills and proven ability to: make presentations to varied groups; deal with all levels of line management up to the Executive Vice-President (individually or in committee); chairing meetings involving diverse Bank organizations and management levels; and dealing with vendors/consultants without exceeding authority. He/she must have an expert ability to balance competing or conflicting goals of various departments/stakeholders, requiring a mature, diplomatic approach and highly developed negotiation and influencing skills

Team Delivery Manager Resume Examples & Samples

Effectively and positively communicate the organizational mission, vision, values, goals, performance management and action plans to assigned resources
Assume management responsibility and delivery for your teams, including adherence to all manager responsibilities associate with support delivery processes
Be an advocate for client satisfaction, demonstrating the importance of client satisfaction in both words and actions
Development and implementation of business strategies in relation to your business units
Drive and support the implementation of center wide objectives
Creates business policies and operational guidelines when requested
Lead and direct your team to achieve/exceed KPI’s and SL’s
Work with your team providing coaching, mentoring and recognizing top performance of your team to management, allowing them to progress where possible towards their career goals and aspirations
Manage and take ownership of escalated customer situations following defined management processes
Communicate directly with customers regarding any issues or questions associated with your teams performance
Recommending innovative ways to improve productivity and reduce costs
Analyze data & perform a thorough Root Cause Analysis
Take new actions within & across teams, to improve quality and share best practices
Collaborate across multiple teams for process improvements and standardization
Act as a catalyst to drive adherence to all aspects support delivery processes
Administer IBM Human Resource processes in an effective and quality manner
Other duties as assigned, including support center level responsibilities
English: Fluent (B2-C2)

Control Delivery Manager Resume Examples & Samples

Drive tracking and closure of controls related identified from: self assessments, peer reviews and Internal/External Audit recommendations
Drive tactical and strategic controls programs and results within local area of responsibility. Contribute to problem and issue resolution and provide recommendations. Support efforts to identify ways to improve overall controls posture. Share accountability with process owners (managers) for individual, team, or department results within assigned area of responsibility
Consult with business leadership on scorecards, MSA’s, Control Point Testing, controls deficiency/defect remediation, and other ongoing requirements
Interpret related control policies, procedures and directives for line management. Implement required and new control tools, techniques, programs and other measurements applicable to the assignment
Partner with process owners to analyze findings to determine risks and mitigating process fixes and controls
Partner with the assigned team and line management with self-assessment and compliance reporting and corrective actions
Understand and communicate IBM Business Controls issues, standards, guidelines, and regulations to management and employees, based on guidance from Line Business Controls
Track efficiencies and timeliness of procedural documentation updates (PPMs, desk procedures, process flows, separation of duties matrices)
Assume additional responsibilities as assigned by department leadership
Other related duties as assinged
Accountability: Able to take responsibility for all work activities and personal actions
Conceptual Thinking: The ability to find effective solutions taking a holistic, abstract, or theoretical perspective
Diagnostic Information Gathering: The ability to identify the information needed to clarify a situation, seek that information from appropriate sources, and use skillful questioning to draw out the information when others are reluctant to disclose it
Forward Thinking: The ability to anticipate the implications and consequences of situations and take appropriate action to be prepared for possible contingencies
Persuasive Communication: The ability to plan and deliver oral and written communications that make an impact and persuade their intended audiences
Thoroughness: Ensuring that one’s own and others’ work and information are complete and accurate; carefully preparing for meetings and presentations

Delivery Manager Specialist Resume Examples & Samples

Participate in the process to establish, communicate and manage objectives, strategies and plans for Enterprise Information Management projects ensuring PM methodology and quality principles are adhered to in a ‘speed-to-market’ culture
Provide support to the team using a servant leadership style whenever possible, but leading by example if required
Support a collaborative environment, where open communication and sharing views is encouraged
Prioritize project initiatives by planning and reviewing current and future activities, participating in forward-planning sessions and identifying/resolving conflicts between initiatives
Approve project plans and implementation strategies and authorize recommendations for promotion of code to the Production environment to ensure the highest quality of service in the delivery of Enterprise Information Management initiatives
Prepare associated project budgets and expense plans by assessing project requirements and releases and execution plans
Develop and administer Project Management standards and policies
Assess project requirements and releases and approve the execution plans within Enterprise Information Management portfolio
Appraise outstanding risks and issues impacting the projects and provide direction to mitigation strategies. Identify project and team issues as well as identify obstacles to appropriate stakeholders
Manage the planning, scheduling, assignment and monitoring of project activities for assigned projects to ensure appropriate staffing levels are maintained
Maintain a thorough and current comprehension of Banking systems, environmental resources, SDLC and rapidly advancing technological changes in the Project Management domain
Project Implementation
Facilitate project teams to ensure the timely delivery of quality products/ functions consistent with the business needs and priorities. Analyze industry best practices to recommend improvements to methodology and workflow to promote an efficient and cost-effective project execution and control processes
Manage delivery for large, complex projects by reviewing and evaluating requirements and design documentation, developing project execution strategies, ensuring proper documentation of artifacts, approving comprehensive project documentation, overseeing daily project activities and monitoring the ongoing progress
Understand the use of roadmap and help inform development team to create quicker gains for the benefit of the end user
Participate and provide relevant updates of product deliverables/status updates to the product owner/business sponsor and project stakeholders
Support techniques for effective Product Backlog management
Communicate with the stakeholders to gain strong understanding of requirements, sustain open dialogue to manage product backlog efficiently, and facilitate daily scrums so as to maximize team output
Recognize opportunity for continuous improvement
Compliance with Scotiabank policies and procedures for project delivery and financials
Relationship Management
Work with multiple stakeholders across roles and levels (business, compliance, Legal, IT, etc.)
When necessary, support and educate the stakeholders on Agile principles and methodologies to preserve the team from stakeholders which may inhibit its productivity
Help product owners/business sponsors, partners and stakeholders understand and enact scrum in their lines of business
Partner other project teams to share findings, best practices, and resources to help mature the organization’s agility
Provide ongoing direction, human resources administration, coaching and support to motivate individual and team performance in a stable, professional environment while ensuring department objectives are met; evaluate the performance of immediate subordinates through daily monitoring, regular staff meetings, quarterly reviews of objectives vs. accomplishments and annual performance appraisals. Manage the recruitment of new staff and identify training requirements
Responsibilities include overseeing projects managed by Project Managers
5-7 years of IT experience, including 2 or more years managing projects
A minimum of 3 Years of Team Management experience or leading large cross-functional/cross-regional teams on major organizational projects
Project management experience with a strong understanding of project management methodologies. Experience in using agile methods is an asset
Proven leadership skills to direct large groups at varying levels (may include managers, project leaders, and analysts) towards common objectives
Excellent organizational, analytical and forward thinking skills to coordinate complex projects and schedules
Expert understanding of Project Management standards and methodology
Expert understanding of System Development Life Cycle (SDLC)
Experience leading multiple complex projects in a fast paced environment
Fair understanding of the relationship data warehousing tools, concepts and techniques including ETL, SQL, Scheduler, Business Objects, Cognos, etc
Proved budget planning, forecasting, and management skills
Strong decision-making skills to resolve conflicts arising over a wide range of scope, quality and budget issues and/or risks
Conceptual thinking skills to achieve department objectives
Exercising judgment and initiative in the research and development of recommendations for project management discipline
Strong working knowledge of PC's and department-related software including Microsoft Project, Lotus Notes, Microsoft Office, word processing, spreadsheet and database packages

IS Delivery Manager Resume Examples & Samples

IT service management based on ITIL (Incident Management, Problem Management, Change Management)
Fluency in English, native Ukrainian and Russian language speaker
Deep technical skill set and knowledge of customer environment, preferably banking
Service Management, PMP certification (optional)
Customer Orientation, Learning-on-fly, leadership skills

IT Manager Windows Platform Infrastructure Delivery Resume Examples & Samples

Responsible for assigning project requests, approving change activities, monitoring progress, reporting to LOB on build progress, escalating challenges that are jeopardizing timelines and maintaining the department's documentation
Coordinating with many other groups within ITS, TS and LOB teams for end to end build & support lifecycle
Managing hundreds of build requests of various size concurrently and with aggressive timelines
Recommending and managing process improves to drive efficiencies
Solid ability to quickly adapt to changing and competing priorities
Candidate should be familiar with River Mine, Service Now, MCI/CMDB and SDM Incident and Change management
Ensuring that technical build specifications for required systems are in alignment with Architectural standards and high level design requirements
Ensures that the execution of build tasks and procedures including automation follow standard operating procedures
Responsible for completeness of systems build with appropriate documentation and training of team to enable effective system operation
Experience with vendor management and negotiating contracts
Ability to evaluate staff and align their skills and capabilities to their responsibilities
Ability to manage competing priorities in a dynamic & stressful environment
Familiarity with Infrastructure Lifecycle management would be considered an asset
Monitor and report team's KPIs. Continual improvement of delivery quality and performance
Enforce corporate standards and policies and procedures (i.e. Change Management) for maintaining high availability of TD applications
Take ownership and liaise with other groups such as Facilities, Server, Database, and Network to maintain quality of storage services
Perform proactive and continuous performance management to ensure optimal throughput for business application storage infrastructure components
Provide oversight for 7x24 support staff as required
Manage local and remote staff in various geographic locations
College Diploma or University degree in Computer Science or 5+ years of equivalent experience in IT industry
Current or previously certified MCSE:Server Infrastructure
5+ years of experience managing large-scale deployment of Microsoft Windows platform based servers, such as MSSQL and enterprise middleware, physical and virtual platforms, including virtual appliances
Proven experience managing storage infrastructure systems and consulting on enterprise level solutions
Familiar with enterprise storage technologies. i.e. SAN, NAS, etc
Familiar with enterprise network technologies. i.e. WAN, LAN, Load Balancer, Firewall, etc
Knowledge of private and public IaaS and PaaS Cloud architecture and platforms (e.g. Cloudify, Amazon, Azure, etc.)
Strong Excel and analytic skills are a must
Strong process development, documentation and communication skills
Talent for independently learning technology and applying to TD infrastructure
Demonstrated team player; reliable with positive “can do” attitude
Make an Impact and Value Speedby getting things done in a timely manner; focusing on what matters; owning results
Build for the Future byhaving a vision and proactively taking action to implement it; developing tomorrow’s leaders; creating an organization that starts with the customer; building organizational capabilities today that the business will need tomorrow
Inspire the Will to Win bybeing driven to win with a passion for the business; attracting and retaining great people; bringing out the best in individuals and teams and make it fun; show perseverance
Act Decisively while Working Effectively in Teams bybeing driven to win for the TD team; making things happen by leveraging their partners; taking ownership for decisions; using positive influence not power to deliver results
Transparency and Respect Different Views byspeaking candidly with respect and not rounding corners; appreciating the views of others; will have the more difficult conversations when required
Show Excellent Judgment bymaking pragmatic decisions, using a mix of intellect, experience and street smarts; dealing with tough issues fairly, decisively and calmly; making timely decisions, even in ambiguous, rapidly changing situations

Associate Manager Application Delivery Resume Examples & Samples

Supervises applications business development and account management teams in building and maintaining strong, positive business partner relationships with the client(s) or potential clients
Oversees end to end service delivery ensuring that account specific objectives for applications services are met on large accounts; develops account operational plans; reviews and resolves issues and problems related to staffing and estimating, client concerns, and center operations
Ensures fiscal control by developing, monitoring and adjusting small to medium account budgets and forecasts to achieve account financial targets including revenue, cost, margin and operating income objectives
Maintains expertise in management of client relationships and applications outsourcing, practical understanding of applications development methodology, best practices and principles, while sharing and collaborating with other team members
9+ Years of development / support experience with Healthcare Integration Engines ; HL7 /eGate / Ensemble Top 3-5 skills & min. year experience required for each : - Deep Healthcare domain knowledge; HL7 certified / skilled - Strong support experience with Healthcare Integration Engines ; HL7 /eGate / Ensemble

Manager Applications Delivery Resume Examples & Samples

Manages applications business development and account management teams in building and maintaining strong, positive business partner relationships with the client(s) or potential clients
Understands and leverages operating models to ensure that the appropriate, dedicated shared, on-site, off-site, offshore contractor, and company resources are available to meet client needs
Maintains expertise in management of client relationships and applications outsourcing, understands applications development methodology, best practices and principles, while sharing and collaborating with other team members. Uses appropriate practices and principles as warranted for client situations
Experience working with contracts and finance and accounting
Experience working with application development and maintenance best practices
Experience working with generally accepted accounting principles and accounting software
Good leadership skills to coordinate, oversee, develop and lead team members
Relationship building skills

PSO Delivery Manager Medi Resume Examples & Samples

Responsible for management of the MEDI Consulting P/L with primary focus on revenue, margin and consultant utilization
Provide leadership of the MEDI consulting team, to drive a clear vision, maintain and develop a culture supporting VMware’s EPIC2 values and ensuring clear communication within the team and out to relevant stakeholders
Identification of mentors within the team to enable the development of other team members and map individuals to these mentors as required
Ensure customer satisfaction and successful delivery of VMware services project
Partner with the VMware services sales teams to ensure a well aligned Sales to Delivery handover
Own and improve the Customer Satisfaction (CSAT) Measurements around project delivery for MEDI
Develop and maintain relationships with our key delivery partners or subcontractors
Excellent strategic planning and strategy deployment skills and must possess both a broad level of technology understanding and substantial operational and financial acumen
Experience developing frameworks for a professional services delivery organization including operational processes, compensation plans, pragmatic and accurate revenue forecasting models, succession plans and career development plans
Experience working in a hyper-growth environment and an appreciation of how the dynamics of growth affect corporate culture and in-place processes and systems. This includes an understanding that resources typically trail the business in high-growth environments and require strategies and programs that are flexible, dynamic and agile
Demonstrated ability to build, lead and motivate a team of highly experienced consultants and project managers in MEDI
Ability to travel within MEDI at 50%, position being based in Tel Aviv

Development Delivery Manager Resume Examples & Samples

Create project-specific plan for utilization of Ericsson Scaled Agile methodology
Lead Program Increment Release Planning and Sprint / Iteration Planning activities at direction of Program Director / Executive
Manage and resolve delivery dependencies between project delivery teams
Drive adoption and disciplined adherence to quality-oriented development practices (WoW), including Continuous Integration, Automated Unit Testing, Code Reviews, etc
Ensure teams appropriate utilize and update ALM software to provide accurate, unified view of project status
Implement and utilize key delivery metrics to manage and guide team
Internal status reporting to Project Governance (CPMs, PMO, PD)
Presales Support on Delivery Model and Methodology for CSI engagements
Ericsson Scaled Agile asset development and maintenance
Delivery Ericsson Scaled Agile training and certification
Be an active participant in the Agile community, remaining abreast on current concepts and trends in effective Agile delivery

Delivery Readiness Manager Resume Examples & Samples

Oversees functional areas or department account leads on small to medium sized accounts to ensure that business solution objectives are met
Works with functional areas or departments to interpret and plan projects or workload forecasts
Oversees and approves expenditures for accounts in line with established policies and procedures. Monitors and addresses budgetary compliance issues in relation to expenditures
Manages complex relationships between delivery and consumer groups to ensure good client relations
Identifies and leads service improvements to increase customer satisfaction. Oversees and ensures delivery of projects meet client and company expectations and needs
Good relationship building skills

Manager, Platform Sales Delivery Resume Examples & Samples

Work closely with the Sales Managers to ensure the BDM capability is aligned to the strategy
Drive key take-to-market and sales retention strategies and product sales campaigns via our platform sales professionals to support targeted outcomes
Lead dealer group tender submissions
As a spokesperson for MLC Platforms, present at various internal and external forums
Work closely with senior executive stakeholders to meet objectives
Liaise with NAB business units and be an advocate for platform and group product sales
Provide professional and ethical behaviour by ensuring compliance with external legislation, bank standards and internal operating policies and procedures

Delivery Center Manager Resume Examples & Samples

Work in a fully matrixed organization, working with multiple levels and teams to deliver services in support of the IBM clients from the Saint John, NB location
Act as the primary contact and service delivery advocate between the client, the client relationship teams and the delivery support organization
Ability to work with IBM recruitment, procurement and the post secondary institutions within the Atlantic region to build a sustainable pipeline of skills for the Saint John Delivery Center
Accountable for the functional performance of all resources aligned to specific accounts
Maintain a working level understanding of all technical services supported within the Delivery Center
This individual will drive job growth in the Atlantic Region

Team Delivery Manager Resume Examples & Samples

Assume management responsibility and delivery for the team, including adherence to all manager responsibilities associated with support delivery processes
Create business policies and operational guidelines as per the need
Resolve service and team/employee issues and set long term development plans
Responsible for delivery of highly visible services that contribute significantly to the achievement of customer satisfaction, cost, expense and other business objectives
Lead and direct the team to achieve/exceed KPI’s and SLA’s
Work with the team in providing coaching, mentoring and address team’s performance
Recommend innovative ways to improve productivity and reduce costs
Act as a catalyst to drive adherence to all aspects of the support delivery processes
English: Fluent (C1-C2)
At least 12 months of relevant experience in a technical support center
Advanced knowledge and experience with Juniper Products
Advanced knowledge of computer networking

Portfolio & Delivery Manager Resume Examples & Samples

Establishing project charters with internal customers for the delivery of Flow Monitoring projects, including agreed costing
Creating the schedule and plan including setting up dbClarity, budgets, costs etc
Resourcing the demand by working with the vendor to optimise resource utilisation
Controlling the day to day delivery through the management of the overall risks and issues, control gates, reporting cycles and overall budget
Owning and continually improving the delivery methodologies used to reduce cost and improve quality

Manager, Delivery Management Resume Examples & Samples

Minimum 10 years related experience preferred
5 years prior experience with software delivery project management or experience with implementing medium to large enterprise softwares as a consultant, business analyst or subject matter expert
Ability to delegate work to subordinate employees; proven leadership ability
Prior experience managing Ground Operations at an Airport, or knowledge of Sabre AirCentre Airport Management solutions is highly desirable

Manager Application Delivery Resume Examples & Samples

Manages end to end service delivery ensuring that account specific objectives for applications services are met on large accounts; develops account operational plans; reviews and resolves issues and problems related to staffing and estimating, client concerns and center operations. Creates alternative approaches for client needs as warranted
Ensures fiscal control by developing, monitoring and adjusting medium to large account budgets and forecasts to achieve account financial targets including revenue, cost, margin and operating income objectives. Recommends and implements changes or adjustments as appropriate
Ensures client relationships and satisfaction are maintained by meeting current and potential applications needs, ensuring contract compliance, developing long term application strategies and monitoring and resolving client satisfaction survey results. Creates and implements alternative strategies as needed

Assistant Delivery Manager Resume Examples & Samples

Train and coach team members to consistently develop strong customer rapport
Work collaboratively with other departments, especially Service, Sales and Finance
Proactively mediate and resolve any customer concerns
Monitor daily deliveries, create reporting metrics, and actively review information with the Regional Delivery Manager

Project Manager Delivery Resume Examples & Samples

Create and implement User Acceptance Testing (UAT) plans, and recommend actions related to results. Access data and line of business information required to fulfill accountabilities.
Solid knowledge of business analysis practices
Solid knowledge of Trade Finance Operations – Import and Export Letters of Credit, Standby Letters of Credit, Guarantees, Documentary Collections, International Payments
Solid knowledge of conversion, parallel and implementation processes
Advanced knowledge and understanding of the business unit’s key products and services, processes and controls
Solid negotiation skills
Strong customer service and relationship management skills
Coaching, mentoring and training skills
Strong written and oral communication skills, with the capability to present and articulate complex concepts

Manager Delivery Management Resume Examples & Samples

Manages the delivery of a contracted business deal
Typically manages large, multi-site deliveries and/or highly complex, high risk deliveries, often international in scope
Manages delivery teams, develops and maintains relationships with customer base
Manages the coordination of resources and project plans; resolves issues with regards to delays in project delivery and resource constraints
Manage and lead team of project managers to deliver large/complex projects globally
Collaborate with internal/external stakeholders to deliver projects on time, budget and scope
Bachelor's degree or equivalent, Master's degree preferred

Global Offering Manager & Delivery Leader Resume Examples & Samples

Master's Degree in Business/Management
At least 5+ years’ experience in Cloud Solutions and Use Case Knowledge
At least 12+ years’ experience in Information Technology
At least 3+ years’ experience in Product / Offering Management or Development
Excellent presentation skill

Project Manager, Delivery Resume Examples & Samples

Analyze processes and procedures, and recommend system changes or process changes that enhance operational efficiency
Complete business analysis and requirements specifications
Solid understanding of the Trade 360 system
Solid understanding of the Software Development Life Cycle (SDLC) and its relationship to business systems design and implementation
Familiar with established process analysis and improvement tools
Familiar with products, operations and market practices
Solid knowledge of testing strategies, test plans and execution
Solid understanding of the business unit’s risk and regulatory requirements
Solid knowledge of the business unit’s transaction fulfillment procedures
Solid understanding of internal business partner’s business, services and organization
Advanced decision-making skills
Tolerance and flexibility for resolving ambiguities
Strong facilitation/ presentation skills
Strong multi-tasking skills covering a wide range of challenges which are independent and distinct
Ability to translate business requirements into system solutions according to Bank standards in working with the supporting groups across the organization

Senior Manager, Delivery Program Management Resume Examples & Samples

Overall oversight and management of programs included in Affinity’s Delivery & Governance Office (DGO). DGO is responsible for detailed program and project management of work plans and schedule tracking, budget tracking, staffing management, cross functional coordination, governance, meeting management, budget and cost control
Working with business units, IT and DGO on key solution needs, ensuring that all deliverable goals are met; planning and managing, through cross-functional team coordination, complex activities required to meet launch timelines for new products and solutions; leading team meetings; implementing project plans; delivering metrics to understand resource allocation alignment to strategic priorities and providing progress reports to the DGO, business and IT teams
Supporting Affinity business unit leaders and executive sponsors on key decisions on business and technology solution direction, evaluating alternatives and providing recommendations to project leadership
Engagement with business operations and functional leaders to identify future strategic initiatives and working with DGO, IT and Shared Services leadership on inventorying, evaluating and prioritizing internal programs/project while maintaining healthy respect for the uniqueness of each business unit. Helping teams improve the speed of program execution while maintaining quality and cost of service by leveraging standard processes, tools, training and communications. Optimizing the flexibility, scalability and rapid deployment of resources through expanded labor provisioning options
Working closely with internal project managers to identify and implement process improvements, ensuring company profitability and client satisfaction
Travel: 10-25%
12+ or more years of work experience, including relevant business and IT experience
8+ years of experience in Program/Project Management roles
3+ years of experience leading and managing teams (with executive level exposure)
Experience with software development delivery methods (Waterfall, Iterative, Agile, Lean, etc.) and tools preferred
Excellent interpersonal skills, positive attitude, negotiation, conflict resolution, risk management skills required
Experienced in Microsoft Office tools, particularly Microsoft Project and/or Project Server, and SharePoint
Proven experience working in a matrix environment, managing multiple stakeholders, as well as possess leadership presence
Relevant project/program management work experience across multiple operational and/or technology areas and services
Ability to forecast and capacity plan for resource needs and recommend solutions
Experience interfacing with or leading offshore teams
Manage progressively complex large-scale projects – business and technically focused
Strong definition, planning, scheduling, prioritization and organization skills
Possesses excellent people management skills with the ability to influence a range of audiences
High-energy with willingness to be creatively disruptive and leading change
Excellent analytical, diagnostic and problem solving skills
Master’s Degree preferred (MBA, MIS, MS)
Direct work experience in financial services and/or insurance industry

Regional Product Marketing Manager, Delivery Resume Examples & Samples

Partner with regional Sales team to drive product understanding and adoption with advertising customers
Partner with Product Marketing Managers to help roll out new advertising products and feature enhancements
Distill and surface market feedback to product teams for new and existing advertising products
Aggregate individual clients needs into broader trends/analysis
Identify scalable path to grow product adoption in region
Act as advertising product resource for regional account teams
Attend strategic in-market client meetings
Provide in-market feedback on planned training programs, actively participate in sessions
Work with the Marketing Communications team to ensure product materials are customized for regional use and marketing channels are leveraged (events, speaking opportunities, etc)
BA/BS degree or equivalent
5+ years professional experience in technology
Has demonstrated product marketing expertise in the web technology sector and the ability to contribute at strategic, operational and tactical levels
Track record of influencing behavior at variety of levels in the organization, including cross-functional managers
Strong customer service orientation and experience in a client facing capacity
Dentified passion for Facebook products
Has demonstrated the ability to drive resolution in the context of competing perspectives
Excellent communication skills: written, verbal and presentation
Is a flexible cross-functional team player comfortable with a fast-paced, often ambiguous, environment
Has excellent organization and people skills and the ability to set priorities, and problem-solve effectively
Ability to multi-task and work well in a dynamic, rapidly changing environment
Competitive Salary including the following benefits apply

Order Management Manager / Delivery Resume Examples & Samples

Manage overall operation of the Procurement Center team in support of client’s order execution and Customer Assistance Center (client specific details)
Direct and coach the team of Assistant managers/ team leaders and/or buyers on a need basis towards meeting customer expectations
Ensure tight linkage between Order Executers and Sourcing/Buying teams at the account
Manage all activities relating to the staffing of the procurement center team; improve employee motivation and provide periodic performance feedback
Work with delivery project executive and SPM to understand client expectations and requirements
Manage operational plan to ensure all applicable SLA’s are being met
Measure, monitor, and improve on all key process metrics to ensure efficient and effective use of resources for the value of work being managed
Resolve customer satisfaction and performance issues. Handle escalations and conduct root cause analysis to find and implement lasting solutions
Identify and mitigate any risks/ issues that are foreseen as potential bottlenecks to the procurement operations process
Participate in account team management system for client reviews and ABC monthly reviews to provide process specific feedback
Approve and execute staffing increases or reductions if change in operational scope occurs
Resolve any issues relating to business controls guidelines and ensure audit readiness of all purchasing documents
Review PBC results and assessment performance for Ops and CAC staff
Manage operational support to cost case
Manage turnover and attrition of LCC resource

Senior Manager Delivery Resume Examples & Samples

Leading the strategy and rollout of Workflow based initiatives leveraging Case Management, BPM and Robotic Toolsets
Building effective relationships with key business partners within and across business units
Delivering financial and customer benefits to the business unit
Ongoing prioritization of project initiatives to ensure direct linkage to Business Units KPI’s
Managing all communication to key stakeholders including the Champion, Process Owner, Deployment Leader
Building and show-case the value to the business and increase utilization of the Workflow solution stood up by the D&A shared service team
Leading with the Operations, LOB TS and D&A technology TS to help align on the requirements and solution design for the LOBs
Developing and implementing Change Management strategies
Understanding any existing vendor contracts and work with SSG/Vendor Management teams to assess the impact to contracts, termination/scale back implications, penalty, Liabilities etc

Manager, Delivery Management Resume Examples & Samples

Manages issues and risks associated with the project, including balancing scope, schedule, budget, quality, and risks, and managing aspects through formal change management mechanisms
May oversee several projects at the same time
Develops, implements and maintains a detailed project work plan, including appropriate controls, governance structures and monitoring to ensure on-time, on-budget and quality outcomes
Ensures accurate development and traceability of requirements during project lifecycle
Manages the change enablement process throughout project duration
Manages and develops customer relationships and perceptions to achieve mutual goals
Assists in the sales process, including estimating work effort and expenses using Avanade's standard tools
Advanced understanding of contract terms and interpretation - Demonstrated understanding of key Project/Program Management disciplines (estimating, work planning, contract management, scope management, user acceptance, etc.)
Proven skills in customer expectations management
Demonstrated experience employing project/product management methods, tools, techniques
Working knowledge of Microsoft platform technologies
In-depth knowledge of Microsoft Project and Team Foundation Server (TFS)
Demonstrated people management skills, including ability to lead a team and mentor individuals in career growth Technical skills and knowledge
Demonstrated experience employing project/product management methods, tools, techniques - Working knowledge of Microsoft platform technologies
5+ years of direct people management experience

Group Manager, Delivery Management Resume Examples & Samples

Manages client expectations, updates and buy-in, including representing Avanade at governance meetings
Manages Avanade and subcontractor staff assigned to the project - Determines the project approach, staffing, responsibilities, and schedule
Ensures that project resources receive any necessary training and are used effectively
Engages and manages appropriate onshore, offshore and near shore workforces, including Service Licensing Agreements (SLAs)
Technical skills and knowledge
Demonstrated ability to think and work systematically and logically
Good knowledge of Earned Value reporting Other skills and knowledge
Clear and concise oral and written communication - Negotiation skills
Results oriented / self-directed ability to drive change in unstructured environment
Demonstrated business acumen
Time management skills - Customer oriented attitude and good interpersonal skills
Demonstrated people management skills, including ability to lead a team and mentor individuals in career growthTechnical skills and knowledge
Advanced understanding of contract terms and interpretation
Demonstrated understanding of key Project/Program Management disciplines (estimating, work planning, contract management, scope management, user acceptance, etc.)
Demonstrated people management skills, including ability to lead a team and mentor individuals in career growth
6+ years of consulting project management experience
Your qualifications should include a Bachelor's degree in business or a technology-related field. Certification by the Project Management Institute (PMI) PMP is preferred, but not essential

Project Manager, Delivery Leadership Resume Examples & Samples

Understand the client’s strategic direction and apply it to project team specific outcomes
Mentor clients, work on projects independently, participate as a team member, or lead teams of less experienced consultants and/or clients to successful project delivery
Proactively manage issues and mitigate risk
5+ years of experience leading projects in a consulting environment; must have experience leading projects consisting of 5 or more people, or projects over 10,000 man hours, or $1MM in budget
Strong logical and analytical problem-solving skills; rigorous approach to project management to deliver enterprise-level projects
Experience working with Salesforce solutions

MS Delivery Manager Stage Resume Examples & Samples

Monitor and report on the overall operational and financial performance of the global center or regional MS delivery organization to the SD&O MS PM, based on global benchmark and targets
Report to MSIP OA, MSIP Deployment or MSIP P&D operational performance and infrastructure KPI according to the report requirements stated on the local or global WLA
Manage the OLA signed with other service delivery units that support the fulfillment of the specific WLA
Ensure that the delivery units are working in completely alignment with the New MSTOP processes, using the global tools (MSDP) and properly following the governance models, as part of performance & quality assurance for the specific customer / contract
Manage the hand-over of resources, services and activities to the global or regional delivery unit to fulfill or expand the WLA scope, securing the availability of the required capacity and the operational readiness of the local or global delivery organization

Marketing Manager, Delivery Experience Resume Examples & Samples

Develop and execute creative marketing programs, campaigns and promotions across various channels, including on-site merchandizing, landing pages, email and more
Create targeted messages and customer communications based on the key value propositions and use cases of our delivery programs
Ideate and execute A/B testing and optimization efforts to optimize delivery program KPIs
Oversee production of creative assets (in partnership with internals design teams or external agencies)
Develop high-quality communications for major product launches
Build and analyze key metrics and traffic patterns to measure attribution / performance of marketing programs
Engage with international teams to drive global success
Proactively identify trends and suggests new marketing features and functionality for development
4+ years professional marketing experience in a fast-moving consumer business
Experience with Content Management Systems, including basic use of online editing and publishing tools (XML, HTML) and Web traffic measurement tools (e.g. Omniture)
Familiarity with A/B content and message testing
Proficient with Excel and other MS Office tools
Bachelor’s degree in Marketing, Merchandising, Ecommerce, or similar field
Experience in copywriting and/or brand positioning
Deep knowledge of digital marketing methods and strategies; experience planning, developing and executing marketing programs
Proven ability to create customer-facing content that is on-brand, relevant, and tailored to an online audience
Strong analytical and quantitative skills; ability to use customer research, hard data and metrics to back up assumptions, generate credible forecasts, and assess the efficacy of marketing programs
Experience in either e-commerce or consumer technology
Experience with building and editing Web pages, online merchandizing, content marketing, and email marketing
Experience with mobile and social advertising
Facility with SQL (basic queries) desired

Senior Program Manager, Delivery Experience Resume Examples & Samples

Completed Bachelor’s Degree from an accredited university
Extensive experience as a program/project manager
Proven experience in direct-to-customer fulfillment or distribution center
Previous experience in cost/benefit analysis of project proposals
Experience in or certification in Lean/Six Sigma Mfg. methodologies
Experience with Agile Software development
Experience with Service-Oriented Architecture

Senior Manager, Delivery Experience Resume Examples & Samples

years of experience as a user experience designer, information architect, interaction designer, or similar
2+ years of experience managing a collaborative multi-disciplinary team including designers, researchers, and writers
A portfolio of work demonstrating human-centered design solutions, and showing your ability to turn ideas into strong and unique creative vision
Experience leading design for a variety of form factors, including mobile, desktop, and voice
Experience leading and delivering on full-life-cycle design projects--from design strategy through execution
Relentless desire for innovation, tempered by business needs and customer expectations
Excellent communication, interpersonal, storytelling, and analytical skills, including the ability to present design concepts clearly and persuasively to colleagues, partners, stakeholders, and senior executives
Top-notch business writing skills
Bachelor's degree in design, psychology, business, human-computer interaction (HCI), or related field required
Experience designing experiences for customer service, transportation and delivery tracking, or ecommerce systems
UX design expertise across global markets
Expertise in UX performance optimization using qualitative and quantitative assessment
A Master's degree in HCI, management, information science, or related field

Senior Product Manager, Delivery Experience Resume Examples & Samples

Ownership of the business strategy and measures of success
Work closely with designers and engineers to drive feature definition and implementation
Prioritize product feature backlog as part of agile software development
Understand and manage financial levers, such as revenue, shipping costs, and contribution profit
Simplify complex topics for broad audiences
Build collaborative relationships with leadership in Retail, Fulfillment by Amazon, Marketplace, and Operations
Lead, plan, and conduct periodic business reviews with Amazon executive leadership
Responsible for the leadership and oversight of projects that impact Customers worldwide
5+ years product management and/or business leadership experience, preferably with an online focus
Bachelor's degree in Computer Science, Engineering, Business, Economics, Mathematics or related field or equivalent experience
Thrives in a high-energy, fast-paced environment where tactical and strategic initiatives are driven in parallel
SQL proficiency
Operations experience

Section Manager Delivery Operations Resume Examples & Samples

Solid People Management experience as you will be leading a team of 20
Solid Windows/Desktop Systems experience (preference will be given to someone with Windows Desktop and Server Systems experience)
Previous experience leading short and long-term Enterprise desktop service delivery operations
Be willing to work in a 7/24 role to handle production/management escalations
Delivers ongoing leadership direction and coaching for all staff to ensure that operations, service and support requirements and expectations are fulfilled based on the “Being BMO” model
Accountable for technology (servers, desktops, peripherals etc…) platforms deployment and currency refresh project delivery in support of the branch and office towers
Accountability also includes leading the 7/24/365 Command Centre operations delivery and Software Delivery for all desktop platforms
Oversees the implementation of all Human Resources programs and initiatives, consistent with the general directions and strategies provided at the enterprise and divisional levels, including
Annual Employee Survey (BMO Pulse)
Possesses a university degree/college diploma in Computer Science or equivalent work experience, and/or 10+ years’ experience in an IT environment (desktop and server infrastructure, application, operations and support) and 7+ years of management experience
Completion of industry certifications in related areas of specialty i.e. Microsoft, ITIL, PMP, etc. is considered an asset
Demonstrates expert technical knowledge of related Network technologies/platforms including Microsoft/Intel Technology), and solid/advanced understanding of other platforms/technologies
Demonstrates expert knowledge of windows desktop and server systems and architecture, access controls, risk management and other supported or related systems or applications
Demonstrates expert knowledge of regulatory obligations for financial institutions for compliance
Displays advanced knowledge of the T&O organization
Exhibits advanced knowledge of Bank’s policies, procedures and methodologies
Maintains advanced experience and understanding of ITIL
Demonstrate expert understanding of BMO’s Problem and Change Process
Possesses exceptional relationship management skills with the ability to influence
Exceptional analytical, decision making and problem solving capability
Possesses advanced leadership skills
Possesses advanced facilitation and conflict management skills
Demonstrates advanced people management and negotiation skills
Is able to prioritize and manage time effectively
Is able to motivate and influence team members, establish priorities and set project direction
Illustrates advanced business acumen
Is self-motivated and goal-oriented

Manager, Delivery Resume Examples & Samples

Bachelor’s degree is required. Master’s Degree in Organizational Development, Organizational Behavior, Business or Human Services or Public Health background is preferred
Minimum 5 years of experience working collaboratively and building partnerships with staff of local YMCAs (CEOs, COOs, VPs) to implement significant organizational priorities is strongly preferred
Minimum of 5 years of experience building strong relationships effectively among a wide variety of stakeholders (physicians, public health officials, employers, payers, health seekers, and community based organizations) to advance a common cause is strongly preferred
Minimum 2-3 years of experience working with or within YMCA’s to reach and support ‘health seekers’ is preferred
At least two of the preferred work experiences and/or preferred education are required
Experience supervising and leading staff is required
Experience managing grants and balancing budgets is required
Ability to travel approximately 40% of the time
Ability to work with a broad range of partners such as: non-profit organizations, private sector funders, government officials to advance various strategic goals is required
Ability to hold self to very strict deadlines is required
Demonstrated ability to multi-task and manage complex systems with superior technical and project management skills is required
Must possess excellent analytical, problem-solving skills, and be able to follow all administrative processes
Excellent analytical, problem-solving skills, and ability to follow all administrative processes are required
Excellent verbal, written and interpersonal communication and presentation skills are required
Requires a commitment to the YMCA character development values of caring, honesty, respect and responsibility
Support Senior Manager and Senior Director in the achievement of YUSA’s Strategic Plan Objectives
Manage assigned aspects of on-going YMCAs delivery of evidence-based health interventions
Supervise 4 Technical Advisors
Manage and work effectively with the similar teams to inform the early development of programs that will eventually be part of the on-going delivery program portfolio managed by the Manager
Manage assigned aspects of coordinated efforts with other Y-USA staff and departments (e.g., Marketing, Communications, Research and Evaluation, Training and Leadership Development, Financial Development, Human Resources, Legal, etc) to advance the implementation and dissemination efforts for programs assigned to the Manager and her/his team
Manage assigned aspects of relationships with partners, including governmental and private non-profit or for-profit organizations, local YMCA’s, academic institutions, foundations, and other individuals or organizations that are supportive of Y-USA’s mission, goals and objectives
In collaboration with assigned Financial Development staff, manage all components of grant projects to completion; includes written program and financial content for monthly budget and deliverable progress reports, interim and final reports and future grant proposals
Perform other duties as assigned by Senior Director, Evidence-based Health Interventions

Business Manager Delivery Excellence Resume Examples & Samples

Facilitate and participate in visioning and strategy discussions with senior leadership
Be the “ear to the ground” for the senior leadership team in order to provide additional ideas and input into strategic discussions
Translate vision and strategy into an executable plan
Manage, track progress, and report out on execution of plan
Be proactive in thinking through new ways to address tasks and/or issues
Executive organizational support
Setup and facilitate office meetings / events
Collaborate with national operations team to implement national policies and procedures locally
Bachelor’s Degree from a four year university
Strong understanding of consulting business
Strong organizational, detail oriented, & multi-tasking skills a plus
Proficient with Word, Excel, PowerPoint, Outlook
8+ years prior work experience with at 5+ years prior consulting

Senior Product Manager Delivery Experience Resume Examples & Samples

Help define & improve the overall Delivery Experience offering for Amazon Germany (branding, speed and pricing) and partner with Operations to ensure delivery quality of carriers
Monitor competitor’s delivery offerings and ensure Amazon Germany's delivery options are competitive and compelling
Project Manage delivery related initiatives and innovations and coordinate with peers in the Retail and Operations teams
Help define & improve the Prime value proposition in Germany, including the addition of new shipping benefits, gain the support and approval of local and global senior leaders, and partner with the global Prime development team
Ensure a superior Prime member experience and partner with Customer Service to identify and resolve systematic issues
Act as the primary point of contact for Germany – coordinating with the Delivery Experience teams, with the German Retail team, and with the EU Operations team
Proven track record of customer obsession
Proven track record in project and program management
Several years e-commerce or product/program management or experience in home delivery / logistic solutions
Ability to think both strategically and tactically
Ability to prioritize in an ambiguous environment
Outstanding influencing skills, driving sense of urgency and engagement throughout the organization
MBA or Masters in Operations or Logistics
A background in similar areas and having an extensive network with the home delivery industry is a distinct advantage
Passion for constantly making it easier for customers to receive their orders when and where they want them at the lowest possible cost

Program Manager, Delivery Customer Experience Resume Examples & Samples

Driving various improvement initiatives including complex programs often involving changes across transportation, multiple technology teams, customer service, marketing, and our carriers
Analyzing data to identify the causes of transportation failures
Building consensus around new approaches to solving complex problems that involve policy or process changes across Amazon teams and with our carriers
Developing or modifying our Customer Experience metrics to better reflect our progress and drive program and project priorities towards improving Amazon’s delivery experience
MBA/graduate degree plus 5 years’ experience or BA/BS in business, engineering, logistics or similar field plus 6 years’ experience
Experience managing, developing, and recruiting employees and developing future leaders for Amazon
Experience with complex problem solving and analysis using statistical methods and financial modeling
Communication skills are clear, organized, concise with an ability to adapt to appropriate audience
Independent & entrepreneurial, showing the ability to work with minimal direction
Focused on delivering results for Amazon.com customers
Proven project management ability that shows how to organize, find solutions and follow through to a successful conclusion
Experience with worldwide small package and/or truckload transportation industry; including knowledge of relevant carriers and high-volume small package operations
Data retrieval/mining skills using Data Warehouse Systems

Senior Manager, Delivery Opperations Resume Examples & Samples

Responsible for portfolio reporting against a ~$200MM portfolio
Ensure standard reporting across LOB Portfolios in collaboration with peers and Senior Portfolio Analysts in collaboration with BMG
Collaborate with peers and enterprise stakeholders to support CB&W and Enterprise Strategic Objectives
Support and ensure alignment to the CB&W Target Operating Model (TOM)
Identify issues requiring research or analysis, determine solutions directly or in consultation with relevant stakeholders as necessary, undertake follow-up in response to issues raised
Support the LOB Executive with the EPMO reporting commitments, Executive Operating Committee commitments and internal board commitments, including providing recommendations and concerns on topics in advance of meetings, liaising with stakeholders, and coordinating required follow-up
Undertake and oversee a variety of initiatives, some of a sensitive nature, and usually with minimal guidance, across a wide range of topics
Build strong relationships with a wide range of business partners CDS, EDS, OCIO, Finance (Segment, TS & Business), EPMO, BMG and Operational Risk and Audit etc.)
Build and maintain strong relationships with supporting delivery partners and the CB&W supported LOB Executives Direct Reports
Conduct ad hoc research, analysis and fulfilment as required
VP prepared with analysis and recommendations for key meetings
Transformation agenda with SLT and PD team
Executive Reports (LOB, Segment, Board, Ad-hoc) with insightful analysis and decisions/escalations
Continuous improvement initiatives

Manager, Delivery Management Resume Examples & Samples

Facilitate & actively contribute to reviews of plans and estimates for feasibility & efficiency (deep dive challenge sessions, maximising rationalisation, reviewing resource plans, etc)
Actively participate in project delivery status reviews and ensure actions are executed
Assist with delivery escalations – drive urgent issues including conducting checkpoints, provide coaching and support, liaise with other groups, etc
Monitor and drive utilisation of project delivery basics such as risk, issue, dependency, schedule & action management
Supporting the Head of Delivery as needed including producing reports, providing coverage when needed

Senior Product Manager, Delivery Experience Resume Examples & Samples

Drive feature definition and implementation by working closely with designers, engineers, and stakeholders
Build collaborative relationships with leadership in Retail, Operations, and Digital Tech
Responsible for the leadership and oversight of projects that impact customers worldwide
5+ years product management and/or business leadership experience
Ability to manage multiple competing priorities simultaneously and drive projects to completion
Strong analytical and quantitative skills; comfort with pro-forma financial and operational analysis
Proficiency with Microsoft Office tools including Excel
Strong strategic aptitude; proven ability to define a winning business strategy and product roadmap and gain buy-in from stakeholders at all levels
Basic knowledge of SQL or willingness to learn SQL
Strong written and verbal communication and persuasion skills
Ability to translate strategic differentiators into detailed product requirements
Technical fluency; comfort understanding and discussing technology concepts, tradeoffs and new opportunities with technical team members
Proven ability to make smart feature (customer experience) versus time-to-market trade-offs; experience using data and metrics to back up assumptions and assertions
Nimbleness and comfort with ambiguity to respond quickly to a changing environment
Strong bias for action; ability to juggle multiple priorities and create a sense of urgency in a fast-paced, dynamic environment

Manager, Application Delivery Resume Examples & Samples

Plays the role of Solution Architect/Lead role and facilitates the design and delivery of complex, cross-system, cross-functional solutions, changes and enhancements (must have Demantra PTP hands-on skills)
Complies and enforces compliance to governance framework, standards and ensures documentation is well organized, up-to-date and accessible
Coordinates the Health & Maintenance of all Technical Environments (Dev, Test, QA, PROD and other static environments) in conjunction with all support and delivery functions
Reviews and approves all change and enhancement requests made to the solutions and/or business processes for completeness and compliance to standards
Manages the design and delivery of batch schedules in coordination with other dependent or downstream systems across multiple environments (TEST, QA, PROD)
Develops delivery estimates and works with the global governance team and system stakeholders to prioritize and schedule delivery of change requests
Leads application upgrades, patches and approve changes to the system software or hardware
Serves as Delivery Lead for external upgrades and changes that impact the existing systems (i.e. Browser Updates, Server Upgrades, etc.) and coordinates regression testing functions
Maintains communication channels between all stakeholders in the Business and IT
Ensures and manages compliance with SOX requirements (Security, Change Control, Documentation, etc.)
Manages team of developers and/or functional resources (internal or external to the organization) to ensure tasks and responsibilities are met
Manages the team’s resource allocations (approves time reports and plans allocations to project work)
Identifies and coordinates system health checks related to architecture/sizing requirements and tuning efforts with DBAs and other technical resources
Serves as the escalation contact for any Production outages and facilitates resolution with appropriate support and infrastructure staff
Bachelor’s Degree in Business, Computer Science or equivalent experience
Experience and solid working technical knowledge of Oracle Demantra required with the ability to learn new technologies
6-8 years IT experience or heavy involvement in development and support of application development and configuration
Needs to be technical, detail-oriented able to query and analyze large/complex sets of data (PL/SQL)
Understands and has delivered solutions through all phases of the system development lifecycle process (SDLC and/or Agile a plus)
Strong customer service and must have demonstrated strong verbal and written communication skills
PC skills are required, along with the ability to learn and utilize new software applications
Able to work well with all level of employees Company-wide
Ability to work with highly confidential information in a professional manner

Manager, Delivery Resume Examples & Samples

Hands on, deep understanding of both the SW requirements and technology. Work with other leads, architects to create SW designs and delivery methodologies to ensure success
For each release, understand the business goals, supporting technology and provide thought leadership on the approach to deliver. Individual is responsible to manage solution delivery from initial concept to production cutover (Functional / UX Design, Technology Architecture, Application Design, Build and QA)
Ensure SW quality controls are in place to ensure products meet quality expectations including design & code reviews, lean documentation, CI, test automation (unit, acceptance, performance
Collaborate closely with partners to ensure the design (UX, technology), solution and architecture of the projects is aligned with longer term strategy and standards
Utilize an agile delivery process; focus on delivery of highest value items first
Work collaboratively with both business & IT stakeholders to create and maintain solution roadmaps (quarterly, annual) based on business realities and / or need
Manage stakeholder expectations based on business, technology or resource realities
Provide clear, transparent and consistent communication
With each release, identify opportunities where CBI can innovate. Investigate and learn new technologies needed to deliver value
Bachelor’s degree in Computer Science or equivalent experience
6-8 years of hands on full life cycle SW delivery experience
This is not a pure PM position. Candidates must have hands-on development experience and be comfortable determining how to apply, design and manage SW solutions
Experience with iterative development methodologies
Working knowledge of mobile software development methods, technologies, tools and architectures (Objective-C, SWIFT, Angular, GIT, RESTful web services, etc.)
Solid written and verbal communication; strong interest and ability to collaborate with team members and business stakeholders
Strong leadership, inter-personnel skills
Qualities of flexibility; a good team player, high attention to detail are essential
Experience with cloud platforms like Salesforce, Heroku, MuleSoft is a plus!

Solution Planning Manager, Delivery Solutions Resume Examples & Samples

Manage department portfolio and facilitate portfolio 2 year planning, budgeting, roadmap creation and continuous prioritization and updates
Ensure critical key partners of the department are aware of relevant KONE global development activities and get appropriately involved to relevant projects
Facilitate idea evaluation and demand management ensuring clear alignment with KONE strategy, and assist in project pre-planning as needed
Provide guidance to project managers in resource bookings, act as problem solver in resource allocation issues
Ensure dependency and resource management needs of department and portfolio are met and participate in KONE IT level dependency management and resource balancing activities with other planning managers
Ensure high quality and up to date portfolio materials and data to department MT, sub-portfolio steering and KONE Way level portfolio management office for integration and reporting purposes
Participate in continuous improvement of KONE IT operating model and act as a change agent in deploying KONE IT operating model changes to departments with focus on improving quality in the department
Act as a department level owner of KONE Way project management model and KONE Way portfolio management tools
Bachelor or Master’s degree in relevant field (Engineering, Information Sciences etc.)
Ability to coordinate big entities and understand relationships between projects and other activities
Experience of portfolio, resource and project management and quality improvement initiatives
Passion for quality, continuous improvement and developing global development unit as a whole
Leadership experience from virtual, matrix organization
Excellent collaboration and communication skills in English
Interest in Finance and reporting
Ability to work independently and in virtual teams in a multicultural environment

Senior Product Manager, Delivery Experience Resume Examples & Samples

Scale Delivery Experience programs while maintaining long-term financial viability
Seek, evaluate, plan, and implement a compelling value proposition through delivery service to Prime program in Japan
Work with Supply Chain and Transportation teams to align in capability, introduce new delivery services, and/or improve delivery capabilities
Work with relevant business unit leaders to introduce new delivery services, to improve delivery capabilities to drive or support each business growth, or to resolve customers pain in delivery
Also work closely with other membership programs’ Product Managers and Merchandisers, and continuously improve customer experience. The counterparts also include with Prime Product Managers across locales, in particular with US, Prime Finance, Prime Research Analyst
Strong analytical skills in interpreting business performance, key financial metrics, online metrics
Capable of working in ambiguity--no set tasks, need to identify projects, set own goals, and work with cross functional teams
Project management skills in leadership, communication, identifying key contacts, reporting
Tools: comfortable with data analysis – mostly through Excel and internal business intelligence tools
Japanese & English communication skills a must
Enjoys accomplishments and has a track record of success
Highly logical and can communicate complexities concisely
Willing to take on tasks, not just suggesting and analyzing
A team player
Basic knowledge and experience in Supply Chain, Transportation, or Logistics
Retail/Internet experience not a must but need to be interested
Business development/strategy role as well as operational role
Project/Brand Management in global circumstance
MBA, MS, or BS preferable
Experience or proficiency in IT is plus

Analytics Delivery Manager Resume Examples & Samples

Project managing the delivery of the Sydney based analytics engagements and the Sydney Analytics Delivery team
Providing mentorship and guidance to the Sydney based analytics delivery team
Liaising with the Melbourne team to operate as a regional based team
In conjunction with the Melbourne team manage analytics for locations where there is not an Analytics Delivery team
Coordinate with Analytics champions around
Strong quantitative and analytics skills
A background in financial audit (preferred)
Good knowledge of operation of core business processes (including Inventory, Procurement, Sales, Accounts Payable, Accounts Receivable, General Ledger, Payroll, and Fixed Assets), associated risks and expected internal controls
Excellent client relationship management skills
Data Visualisation experience
Experience building, leading and mentoring high performing teams
Experience within a similar consulting environment is highly desirable
Experience of underlying tools such as SQL, Tableau and Spotfire is desirable

Project Manager, Delivery, Digital Products Resume Examples & Samples

Ensure delivery of projects and products within the appropriate Agile methodology, using frequent iterative and learning cycles
Participate in project analyses and understand the solutions emerged in collaboration with the Product Owner, UX team and engineering
Provide project documentation using the Atlassian Confluence tools (calendar, reports, etc.)
Participate in planning sprints using tools like Jira and Confluence
Insure communication with project stakeholders
Manage project budgets (forecasting, approval of invoices, estimates)
Attend quality assurance sessions for websites and other applications
Contribute to the implementation of processes and their improvement

Manager, Delivery Resume Examples & Samples

Responsible for mentoring and directing software development personnel with various projects and their activities in an Agile environment
Responsible for ensuring timely delivery of programming requirements based on project schedules
Responsible for overseeing the deployment of software into the QA and Production environments
Responsible for ensuring the team responds to and resolves any defects found in production
Assists in the identification, evaluation, and implementation of vendor-supplied software packages
Required to escalate any issues or problems that could affect the project deliverables or project schedule
Required to oversee off hours coverage to support production and application problems
Evaluates the performance of developed software by utilizing available aids to monitor trends, loads, and growth patterns
Reviews new designs, enhancements, and programs with system analysts and applications programming personnel for operating efficiencies
10+ years software engineering experience
5+ years managerial experience
Experts at managing software teams in agile project management environment
Experience managing teams in different geographical locations and time zones
Experience working with offshore teams
8+ years of OOP experience in .NET and/or JAVA environments
8+ years of data development experience in Oracle/SQL environments
Excellent communication skills and problem solving ability
Experience with Scaled Agile Framework (SAFe) is a plus
BS or higher required
Computer Science or Software Engineering degree preferred

Manager, Delivery Resume Examples & Samples

Strong technical chops that garners trust and credibility across leadership, peers, and direct reports
Understanding and alignment with Agile software development principles
Exceptional leadership with demonstrated experiences cultivating talent, creating high performing teams, inspiring excellence, and influencing others
Consummate collaboration and communication capabilities creating census across cross-functional cohorts
A strong curiosity for learning and knowledge sharing
Focus on quality and XP programming practices
Bachelor’s degree in computer science or related field required
8+ years of hands-on software development experience, preferably with enterprise SaaS solutions
4+ years Managing Software Development Teams
2+ Experience in Agile software development environments

Manager, Delivery Channels Systems Resume Examples & Samples

Manages a team of business analysts for requirements, roadmaps and business case for voice, chat and related member servicing systems for call centers, back office and other business units
Ensures effective strategic alignment of initiatives involving the selection, evaluation, & management of new products and technologies that optimize Delivery Channels Voice and Call handling systems
Develops strategic implementation plans to ensure cohesive efforts across systems teams for new and ongoing initiatives
Sets direction for, and enforces consistent execution of corporate and division strategy through adherence to set objectives, goals, policies and procedures for service delivery
Manages and leads the efforts to identify and develop innovative, creative and strategic initiatives for systems/process improvements to sustain and improve Delivery Channels Department operations
Analyzes and assesses the systems environment to ensure goals & objectives are being met
Advises, recommends, and proposes new course and/or changes to systems architecture, systems integration, program additions, changes and process improvements; coordinates with IT as appropriate
Researches technologies, business applications and vendor offerings to enhance business solutions and organizational capabilities
Serves as change agent to champion innovation in operations, processes and procedures; seeks to improve business processes, automation and efficiencies
Provides ad hoc solutions to business partners in Delivery Channels for added efficiency and quick solutions to immediate challenges
Liaises between business units, ISD and vendors/system providers regarding processing enhancements, program changes, new services, products, and technology
Facilitates the assessment and implementation of new technologies, and manages major systems projects involving cross or multi-organizational collaboration within and outside of Navy Federal
Oversees and ensures problem resolution of implementation and testing problems for new and existing delivery channels systems and recommends solutions to potential system outages
Selects, develops & motivates staff; approves performance appraisals & conducts counseling
Performs other related duties as assigned or appropriate
Prior experience managing a team of business analysts and/or subject matter experts
Strong people and communication skills
Broad experience implementing and supporting Contact Center voice applications in a large-scale 24x7 organization
Experience with telecommunications applications such as Voice Calls, Interactive Voice Response (IVR), Advanced Call Routing, CTI (Computer Telephony Integration), Unified communications such as voice, video, chat and secure messaging products
Full product life cycle experience involving conceptual study, business requirements, business cases, vendor evaluation, feature roadmap and deployment strategies for voice, chat and related applications
Experience working with systems and infrastructure from key telecom vendors such as Avaya, Genesys, and Cisco is highly desired
Experience integrating telecom applications with CRM is a big plus
Bachelors or master’s degree in related field is required
Prior product management, requirements analysis, or development experience in related areas is required

Senior Product Manager, Delivery Experience Resume Examples & Samples

Develop new delivery experience methods for our customers by seeing ideas through to their completion
Work cross-functionally in developing an idea and gaining support from all stakeholders
Oversee and own the overall of product development and delivery in a timely manner
Understand and manage financial levers such as revenue, shipping costs and contribution profit
Assess the existing experience and proactively drive changes to improve the overall Delivery Experience in Amazon China
Focus on end to end excellence for the product and have the ability to see the big picture for opportunities
Deep dive on complex system and business issues using data mining to find the root cause, come up with proactive action plans, ensure their execution and simplify complex topics for broad audiences
Work on problems of diverse scopes where analysis of data is needed
Establish, lead, and drive China specific initiatives along with working with world-wide teams
Proficiency in oral and written English is a must
Communicates effectively with diverse customers and audiences, across multiple disciplines and teams
Strong ownership and Must be able to solve problems and deliver result with ambiguous information and minimal direction in a cross functional environment
Experience overseeing large business-critical product development with a global impact
A self-starter and who is hands-on
Ability to self-organize multiple tasks well and to complete them on time with a strong focus on quantitative results
Demonstrates capability and willingness to own and solve problems with ambiguous info and little direction
Strong analytical skills and ability to independently deal with relevant tools (Excel, other internal tools)
Good creativity and judgment: Able to identify and evaluate potential risks/obstacles with minimal assistance and determine corrective action
Master degree and over 7 years of experience
Ability to refine metrics and methodologies used in collecting data
Rich experience in Supply Chain, retail business, IT, FMCG and / or consulting sector
Knowledge of SQL or hands-on data mining experience
Familiar of E-economics operation model
Manages products/projects of large scale, complex in nature

Senior Solutions Manager Delivery Team Resume Examples & Samples

Undergraduate degree required
6 – 9 years of successful management and solution delivery of cross-functional projects and programs
Strong project management and delivery process/methodology and project management tool experience
Good understanding of Waterfall and Agile program management methodologies
Experience working with technologies common to the HERE product portfolio. Automotive Experience is a big plus
Highly competent in product delivery life cycles and methods to optimize the life cycle for project needs via use of best practices
Ability to work cross-functionally in a complex, matrix environment
Capable of working independently
Exceptional written and oral communication skills
Exceptional multi-tasking ability

Delivery Market Manager Resume Examples & Samples

7+ years of successful management experience in a delivery/distribution or operationally focused retail environment
Experience managing inventory flow and delivery logistics as well as a customer-focused staff is critical
The ability to manage the day to day, without losing sight of the long-term is fundamental
A professional communication style and the ability to build relationships are also necessary

Manager, Delivery Services Unit Resume Examples & Samples

Bachelor degree holder with minimum 5 years’ working experience, preferably in banking operations
Sound banking knowledge including operations and products
Good command of written and spoken English
Proficiency in MS Applications, such as Word, Excel, Powerpoint

Manager, Delivery Resume Examples & Samples

Work with the Platform Manager (Digital Business) to develop the product roadmap and deliver a significant return on investment and participate in the long-term planning and strategy for the platform and the sales/servicing of products
Work with the Operations Manager to ensure that deliverables are continually reducing organisational debt and therefore operating costs, and that delivery quality is ensuring year on year improvement of platform availability
Manage costs at or below plan for the platform and continually identify ways to reduce delivery costs and operating costs (i.e. licensing, infrastructure, tooling, etc.)
Delivery and maintenance of an asset lifecycle plan to ensure that the asset fits with the group standards and strategic direction
Proactively monitor operational risk and assurance requirements within agreed Risk Appetite and managing non-compliance in a timely manner
Management of vendor for run and change to the Payments Engine component of both NAB Connect and Direct Link

Analytics Delivery Manager Resume Examples & Samples

Work with ASX top 50 listed clients
Work with the latest data systems
Support and ongoing development to pursue further qualifications
Data Analytics at EY is a fast-growing area and one that offers exciting opportunities to make your mark
Project manage the delivery of the Sydney based analytics engagements and the Sydney Analytics Delivery team
At least 4 plus years experience in similar role

Senior Manager Delivery & Client Implementation Resume Examples & Samples

Client Registration & Care through Completion of Program
Event/Product Information, Registration and Payment
Pre-program interactions (Course Pre-work, Energy Profiles, PARQ and PPQ requirements, etc.)
Client-facing materials quality and availability
JJHPI Orlando Campus Experience
A minimum of a Bachelor’s Degree is required
Strong influence management and communications skills is required
Demonstrated ability to develop internal and external networks is required
Proven ability to understand business strategy; translate it into solutions that support the company’s business goals is required
Ability to develop and lead a team across a matrix organization required
Proven ability to develop strategy and successful execution required
Exceptional analytical and creative problem-solving skills; self-starter and solution-oriented individual that can act independently and run a team
Proven ability to solve complex business problems and present recommendations to senior management effectively
A minimum of Bachelor’s degree is required. A Master’s degree in Business, or a related field is preferred
Excellent stakeholder management is required (must have strong knowledge and partnering ability with all business functions)
Strategic thinking, the ability to create, cultivate and implement change is required.Operations (Generalist)

IT Engagement Manager / Delivery Manager Resume Examples & Samples

Ensure application development methodology is followed by team from opportunity assessment to project closeout
Requires a Bachelor's degree in computer science, MIS or Engineering* 8+ years experience in information technology and/or professional services with a preference for experience at a consulting services provider in a delivery management role
Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems * Meet with decision makers, systems owners and end users to define business, financial and operations requirements and systems goals as well as to identify and resolve systems issues * Stay on top of industry changes and drive innovation of TEKsystems best practices * IT Experience: Application Development Manager at a Forune 500 company
A thorough and practical understanding of how software applications and frameworks are created, designed, implemented, re-factored, tested, deployed and supported for the entire lifecycle of the application
Experience managing offshore/onshore model and mentoring less experienced team members
Ability to lead, delegate, motivate, and support resources to achieve high delivery demands

Senior Technology Manager Delivery Resume Examples & Samples

Essential – Extensive experience in a Senior Management Role with experience of line management of a varied skill set
Advantageous - Experience of implementing manufacturing systemised solutions in the role of a Project or Programme Manager
Experience of managing a BaU Competency- style Development centre or similar
Strong levels of resilience, with the ability to constructively challenge when under pressure
Full Driving License
Desirable – Prince2/Agile or equivalent professional

Senior Product Manager, Delivery Experience Resume Examples & Samples

Collaborate with cross-functional teams in Retail, Marketplace, and Operations to identify factors that influence measurable outcomes and innovative approaches to drive improvements
Prioritize product feature backlog
Work closely with design and engineering to drive feature definition and implementation
Responsible for the leadership and oversight of projects that impact customers, merchants, and delivery carriers worldwide
Strong strategic aptitude; proven ability to define a winning business strategy and product roadmap and gain buy-in from partners and stakeholders at all levels
Technical fluency; comfort understanding and discussing technology concepts, tradeoffs, and new opportunities with technical team members
Experience with operations, especially last-mile delivery

Senior Product Manager, Delivery Experience Resume Examples & Samples

Writing and presenting business cases (backed by strong research and analysis) in partnership with all stakeholder teams
Partnering with key stakeholders to define product strategy, addressing barriers through problem solving and constant communication and coordination
Developing user experience goals, stories and requirements that can be used to develop new products and services as well as improve existing processes
Helping to own product roadmap, drive prioritization exercises and plan resources for features to be delivered on time
Managing prioritization and trade-offs for speed to market, performance and features
Note, this role will involve max 25% travel (no more 1 week a month, and likely less)
5-7 years of product management experience
Strong oral and written communication skills, as well as ability to think clearly, analyze quantitatively, problem-solve, support scope of requirements and prioritize
Sound business judgment, proven ability to influence cross-functional teams, and strong analytical thinking skills are critical to success in this position
Proven track record of shipping products within scope, time, budget and quality
Degree in Business, Engineering, or Technology
Proven ability to deliver results in an ambiguous space
Past experience in a high performance start-up or incubation effort within a larger company is highly valued
Experience and working with global teams and diverse partners is a big plus
Experience designing and launching customer-facing products

Manager, Delivery Analytics Experiments Resume Examples & Samples

Provide leadership to support the continual improvement of the Analytics Hub
Lead and develop the Advanced Analytics vision in delivering a full range of capabilities for the management and leverage of data and analytics across the organisation
Manage a team of data scientists to deliver data-driven insights
Responsibiity for governance of key analytics forums that may be designed and delivered by other parts of the Enterprise and/or Vendors

Manager, Delivery Management Resume Examples & Samples

Managing team utilization and certification compliance
Oversee teams executing work to ensure successful completion of deliverables and driving projects to close
Provide thought leadership to team members and mentorship for their engagements and their careers
Assist Project/Program Managers with client escalations - assure that team members have the tools they need to create a successful resolution path
Completing management reporting and compliance
Ensure that teams are properly implementing change control & change management
Manage the program's Services budget, and analyze the overall profitability of accounts

Senior Manager Delivery Resume Examples & Samples

Manage Finance Delivery and Operations for the various teams servicing in the AMEA region
Oversee and review the various KPI’s and deliverables of the operations and Delivery teams
Drive Business Process Excellence and Transformation Projects for F&A Business - P2P and A2R /RTR
Create and implement BPET strategies
Identify key operating areas for Operations and drive improvement initiatives (Process Improvement/ Transformation/Automation etc.) to attain process excellence
Facilitate process transitions and SLA adherence for the processes in the vertical
Embrace change and drive training on Six-Sigma to help develop Quality DNA within the vertical
Facilitate setting up of required infrastructure for implementing the Quality Management System
Drive Six-Sigma and Lean projects
Drive Quality Management System within the vertical
Drive Quality Net Savings in the vertical
Drive VOC actionable across the team and maintain / improve scores
Drive inputs from VOC for improvements
Contribute and present in client/customer reviews/meetings
Adhere to compliance to quality standards
Do goal setting with the team and ensure effective and measurable reviews and feedback mechanisms
Follow appraisal and feedback mechanism. Initiate best practice sharing across the team and vertical. Drive people development
Drive culture of data-based decision making
University Degree in accountancy or equivalent with 15+ years of relevant work experience
12+ years’ experience in similar roles or shared service environment
Team management experience is a must. Has experience to lead team of 15+ members
Hands on experience in ATR/PTP and OTC end to end process in a shared service environment
Solid internal control experience (eg. Sox)
Manages with metrics
Experience working with virtual, global, cross-functional teams, Excellent with MS tools (PowerPoint, Excel, Visio, and MS Word)
Hands on experience in ERP Tools (SAP, Concur, Vendor Invoice Management, etc.)
Self-starter and can work under pressure
Analytical, detailed oriented, accurate with a sense of urgency to complete projects
Extremely strong fundamentals in Accounting
Excellent multi-tasking skills. Team-orientation with an ability to work on multiple projects simultaneously
Experience in handling end to end process transitions, starting from feasibility to stabilization phase
Hands on experience for ERP system implementation
Effective managerial & people development skills
Good written & oral communication skills
The ability to work in a global environment with a strong customer focus, with experience of pro-actively working with demanding customers in a flexible manner
Proven staff management skills & strong team leadership, with the ability to direct and motivate staff
Innovative and always looking for continuous improvement in order to develop succession plan for staff
Delivery experience with India, Australia, New Zealand, Malaysia, Singapore and Thailand
Lean Six sigma experience preferred (or an equivalent continuous improvement methodology)

100

Senior Analytics Manager, Delivery Experience Resume Examples & Samples

Uncover trends and correlations to develop insights that can materially improve our product decisions
Advanced knowledge of SQL and experience with efficient processing of large datasets
Collaborate and partner across the organization to develop best practices for your function and advocate for improvements in enterprise-wide tools
Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentation
Bachelor’s degree in a quantitative discipline such as Computer Science, Engineering and Economics, or equivalent qualifications/experience
5+ years of professional experience in advanced business/customer analytics, statistical analysis, and data mining
2+ years of professional experience in a people manager role (preferably over Business Analysts, Business Intelligence Engineers, or similar roles)
3+ years of professional experience in project management
Experience in designing and building data infrastructure / automated reporting tools
Demonstrated knowledge and direct experience using BI reporting tools (i.e. Tableau, OBIEE, Business Objects, Cognos, MicroStrategy, etc.)
Impeccable attention to detail, passion for processes and systems
MBA or Master’s/ Ph.D. in an analytical area such as Computer Science, Physics, Mathematics, Statistics, Engineering, or a closely related filed
Experience in leading analytical teams
Experience with statistical modeling, data mining, and machine learning (R, Python, SAS, etc.)

101

Senior Manager, Delivery Excellence Resume Examples & Samples

Develop, deploy, and enhance the framework, standards, policies, and procedures for Professional Services project management on customer-facing implementations and technology projects
Ensure effective project management practices are followed and deliver high quality results for customers
Provide project management leadership and oversight for key projects
Own and manage the Project Governance process, ensuring timely, cross-functional resolution of at-risk projects
Monitor key metrics and conduct project audits to ensure quality and compliance with established procedures and best practices
Manage a best-practice center of excellence for the Professional Services team to ensure that lessons learned are effectively captured and leveraged across the team
Advise leadership about the project portfolio, status and resource planning for delivering customer implementations and other strategic business initiatives
Maintain a small portfolio of directly managed customer projects
Manage selected account and customer escalations; facilitate on-site client meetings where needed; articulate issues and resolution options clearly and succinctly
Interact with product management, product development, dev ops, and cloud ops to ensure continuity between the organizations
A four-year technical degree or equivalent experience
7+ years minimum experience in Project Management
7+ years experience in Professional Services, Support or Consulting in the Enterprise Software space
Demonstrated PMO experience
Demonstrated ability to lead a geographically distributed team
5+ years experience in managing software as a service (SAAS) deployments
International service delivery experience

102

Finance Manager Delivery Operations Americas Region Resume Examples & Samples

Must have diverse and “hands-on” financial skills and experience. This is an active management role which will require a “roll up your sleeves” approach to be successful in a culture that is focused on “getting stuff done”
Ability to regularly liaise with upper management and communicate with Executive-level audience
Proven financial and operational management leadership experience, including a thorough understanding of financial systems and operational processes
Strong analytical skills and problem solving abilities
Solid understanding of accounting functional areas
Team player who can earn respect across all levels in the company. Has earned a reputation for building and maintaining strong relationships with internal and external constituents at all levels
Possesses an energetic, solution-driven and flexible interpersonal style
Financial and Operational support for the Region – Provides all reporting and analysis to primary internal customer, the SVP in charge of Americas Delivery organization. Interfaces regularly and provides support and guidance to the regional Delivery Leadership Team. Responsible for all aspects of Delivery teams’ financial operations
Key advisor to the Delivery SVP and team on a wide range of financial, operational, and organizational issues. Guides the team to make decisions that will benefit the long-term interests of the company rather than short-term gains. Identify, plan, and direct people, processes and systems to reduce costs and to ensure operating efficiencies
Takes leadership roles in other projects such systems implementations, integrations, reorganizations, etc
Provides financial modeling related to strategic projects and actively participates in the review, due diligence and decision making for new opportunities in the pipeline
Minimum 7 years of total finance experience, with 3 years in financial/operations management preferably in the Professional Services industry. “Big 4” public accounting experience a plus
Proficient PowerPoint presentation skills required
Highest standards of accuracy and organization required. Ability to gathers and analyze data/information quickly and skillfully
High level of ownership of assigned tasks and independent initiative

103

Program Manager, Delivery System Reform Resume Examples & Samples

Bachelor’s Degree, required. Master’s degree in Public Health or related field preferred
Minimum of five (5) years public health or related experience, required
Good team-building, coordination, and communication skills
Demonstrated ability to work collaboratively with internal as well as external partners and other organizations, and build and maintain strong partnerships
Excellent presentation, writing, analytical, and creative thinking skills
Experience in oversight and management of budgets

104

Manager, Delivery Resume Examples & Samples

Communicates and implements company work rules, performance standards, and department operating policies
Facilitates employee reviews, discipline, coaching, and counseling
Monitors inbound phone traffic and distributes assigned tasks to staff to accommodate fluctuating call volume
Provides direction, training, and development within the work group
Direct supervision of line employees, including customer service representatives, schedulers, and shippers
Provides resolution of inter-departmental issues
Develops and coordinates employee schedules for multiple shifts
Maintains training and developmental records
Responsible for ordering and maintaining all department office equipment and furniture
1-3 years experience in dispatching, scheduling, and shipping in a similar industry

105

Senior, .T Manager, Delivery CRM Resume Examples & Samples

This position leads the global delivery, configuration and development of Customer Relationship Management (CRM) technologies to satisfy business needs and provide the best information technology solutions across all business units within Stanley Black & Decker. This role plays a key part in the evaluation, scoping/sizing, resourcing and resolution of business issues and/or enhancements
Manages the hiring, staffing and maintaining of a diverse and effective workforce
Communicates and translates vision/strategy to staff
Responsible for executing on functional and business goals for the group
Addresses problems across functional areas of the business
Influences individuals within and outside the IT department
Responsible for meeting budgetary goals and objectives
Prepares and presents reports to all levels of leadership and staff
Possesses advanced knowledge, skills and abilities required to resolve more complex IT issues
Knowledge of planning and forecasting techniques for multiple functional areas within IT
Proven ability to manage a department or a group with multiple disciplines
Advanced understanding and ability to develop and drive budgeting process
3-6 years experience working with the Salesforce platform preferred
3-6 years leadership experience

106

Manager, Delivery Operations Resume Examples & Samples

Project management experience and familiar with standard delivery controls and processes
Delivery skills proficient in Work plan Management including standard Delivery Metrics; Status Reporting; Issue Management; and Risk Management
Ability to lead and provide guidance to junior team members
Political navigation on client and stakeholders
4+ years of people or project/program management

107

Senior Finance Manager Delivery Operations Americas Region Resume Examples & Samples

Ability guide a diverse Delivery Leadership Team towards decisions that are in the best interest of the company
Excellent time management, decision-making, communication, human-relations, and organizational skills
On a monthly basis, analyze the financial and operational performance across for the region as well as within each practice/business unit and assist in developing short and long term action plans
Provide control and oversight of operational processes including project accounting, analysis and management of key drivers such as write-offs, collections, utilization, rate, leverage, headcount, etc
Coordinates the annual planning processes for the region
Bachelor's degree in business, finance or accounting required; CPA and/or MBA a plus
Minimum 10 years of total finance experience, with 5 years in financial/operations management preferably in the Professional Services industry. “Big 4” public accounting experience a plus
Advanced Microsoft Excel skills required; experience with specific financial/business systems not required but highly desirable such as Oracle and HFM
Ability to multi-task and prioritize in a highly dynamic environment. Adaptable to change and able to manage competing demands. Ability to adhere to stringent timetables and capacity to manage multiple work streams

108

Senior Manager, Delivery Practices Resume Examples & Samples

Engage: Provide Delivery Services on select Major Initiatives through established Centres of Excellence to improve delivery certainty
Agile Transformation (ATP):Define the Bank's Enterprise Agile Methodology and Operating Model in collaboration with Technology and key control partners
PMO: Provide PMO services including Project Management and Portfolio Management to specific segments leveraging EPMO capabilities
Contributing thought leadership, design and build efforts to evolve TD's project delivery practices
Leading the Executive Advisory Board (EAB) Methodology & Governance task force to facilitate cross-segment input and awareness into project delivery practice changes
Periodically reviewing and updating existing methodology content (e.g. templates, guidance & training) to ensure it reflects current approved standards
Providing feedback on proposed changes from other Practice staff and from outside the EPMO (e.g. STS-BMG) to identify impacts, issues and risks
Providing methodology guidance to EPMO Lead & Engage teams
People management for the Delivery Practices team

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