Director Delivery Resume Samples

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L Schneider

Lee

Schneider

3077 Walker Divide

San Francisco

+1 (555) 777 5026

3077 Walker Divide

San Francisco

Phone

p +1 (555) 777 5026

Experience Experience

Philadelphia, PA

Director of Delivery

Philadelphia, PA

Fay, Prohaska and Mayert

Philadelphia, PA

Director of Delivery

Develops, establishes, and administers project execution best practices, tools and SOP’s for execution management and reporting
Work with Safety Department to ensure Delivery associates work in safe and efficient manner, while adhering to all Sysco Safety policies
Conduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements
Work closely with other members of Distribution Services to achieve department and corporate goals
Working knowledge of Federal Motor Carrier Safety Regulations
Maintain relationships with OEM’s and technology providers to continually keep Sysco on cutting edge of technology advancements
Proactively manage changes in project scope, identify potential crises, and devise contingency plans

Houston, TX

Global Delivery Centre Director

Houston, TX

Zieme-Leuschke

Houston, TX

Global Delivery Centre Director

The growth and the development of GDC Czech’s primary asset – its Consultants
Company’s assistance in case of sickness (25% of your gross base salary)
The vision and leadership of the GDC Centre – ensuring that it is fully participating in the ONE GDC vision
Building and maintaining partnerships with local Consulting Services (in conjunction with the GDC Business Partners)
Relocation bonus (if coming to Prague from abroad)
Employee Stock Purchase Program
Continued education and involvement in industry related activities

present

New York, NY

Director Enterprise Project Methodology & Delivery Effectiveness

New York, NY

Cummerata, Schmidt and Metz

present

New York, NY

Director Enterprise Project Methodology & Delivery Effectiveness

present

The roadmap and implementation of an Enterprise Project Portfolio Management tool
Project Portfolio Management Tool (Business IT Alignment - BITA)
Project Closure Reviews (Project Closure Reports and assistance with Post-Implementation Reviews)
Project Delivery Management (PDM) portal
Creation of a consistent, streamlined, enterprise-wide Project Governance Model (process, operating model, tooling)
Project Reporting input: Executive Team, ITORC, SPPC, Board
Creation of a consistent, streamlined executive reporting process and format (in collaboration with Director of Project Financial Governance)

Education Education

Bachelor’s Degree in Computer Science

The University of Kansas

Bachelor’s Degree in Computer Science

Skills Skills

Highly analytical and data driven
Proven ability to influence and persuade stakeholders - indirect management, diplomacy and facilitating compromise
Practical and pragmatic experience of applying a variety of Agile techniques in different environments, and at scale
More than 5 years experience as hands-on technical leader with deep knowledge in Software Engineering, progressive Agile techniques and delivery practices (XP, DevOps, and CD etc)
A passion and track record in developing outstanding technical teams in fast-paced environments including sustainable improvements to throughput, quality and overall performance
Demonstrate a progression of scope and variety of leadership, technical and delivery challenges
Persuasive and compelling communication skills
Several experiences of managing and delivering complex software and challenging cross-team initiatives from inception to production deployment
Several years of experience in managing a team of agile coaches or delivery leads

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Director Centralized Delivery Services Resume Examples & Samples

Solid financial acumen at a business operational level including good understanding of P&L, operating and capital budget practices, and cost management experience
Strong business acumen with communication and presentation skills required to relate to a broad level of audiences from business partners and PMs to Executive Team and external stakeholders
Understands and able to articulate well the fundamentals of resource, financial, and risk management
Expertise in portfolio management, including mapping interdependincies and negotiating for successful delivery at a portfolio level
Solid understanding of KPIs and success measures relating to : new processes implementation, change management, project success and audit
More than 10 years of progressive management experience in a complex environment that includes a combination of Portfolio Management, Project Management, Project Execution, Risk Management, and Change Management in medium to large organizations, preferably in the technology of financial industry
More than 10 years of experience managing project resources (directly and indirectly) in a matrix organization and experience with the operational and tactical practices for effectiveness and efficiency metrics around resource planning and utilization, as well as forward planning for resource levelling and scarce skills mitigation

Director, Continuous Delivery Resume Examples & Samples

10 years of experience operationally managing Online products, 5 of them at the director level or higher associated with globally distributed SaaS infrastructure
Knowledgeable in Lean software development methodologies, networking and data communications, Internet technologies, multi-tier application architectures and database technologies
MS preferred in computer science, electrical engineering, or related field. MBA desirable
Experience in managing budgets effectively across multiple departments, financial reporting, setting up effective metrics and business processes
Demonstrated success in unifying a product development and delivery strategy across a company/organization
Must be comfortable with ambiguity and change—can set clear direction for others and make decisions in ambiguous situations in a matrix organizational structure
A track record of success leading technical teams that rapidly prototype solutions, engage customers in those solutions as soon as possible, and then quickly and repeatedly iterate solutions based on customer feedback
Ability to communicate and interact effectively with technical professionals, as well as users who are non-technical experts

Senior Director, Analytics Delivery Cemea Resume Examples & Samples

Be the point person for Analytic Delivery across multiple business units - Product Management, Marketing Consulting, and others as required
Build and directly manage a large team of Analytic Delivery resources (approximately 25), with responsibility for team leadership, team performance and career development
Collaborate with the broader Visa Analytics Team – Analytics Business Partners, client Solutions, program Management to deliver insightful, innovative analytical output
Provide analytic thought leadership and direction on Client projects, providing guidance and rigorous review of the approach and deliverables and ensuring the project stays within budget and in scope
Responsibilities include initial project scoping and problem definition, methodology and data requirements definition, resource management and engagement management ensuring the appropriate solution for the business problem required to solve
Defining the technical approach, technique and data required to solve business problems for clientso collaborating with other analytic stakeholders to understand the business problem in order to determine the most appropriate analytic approach to provide meaningful results to Clients
Delivering high quality data driven analyses that provide key insights leading to actionable recommendations
Continuously creating and protecting analytic IP resulting from project learnings
Provide analytic methodology and techniques coaching for additional stakeholders as needed on a project-by-project basis
Collaborate closely with the Program Management Office to ensure compliance to overall project plan and timelines, resource management & utilization, demand management, quality control, ramp up and ramp down, transition & governance
Enable the creation repeatable offerings through analytic design and efficient processes to meet business needs of multiple clients
Collaborate and coordinate with internal and external stakeholders to help address a wide range of business issues affecting clients and/or Visa; ensure client needs are correctly translated into project requirements and plans on an as needed basis
Ensure internal and external clients are being effectively served by conducting ongoing satisfaction assessments

HBO Director, Post Delivery Resume Examples & Samples

Serve as the “go to” person for all HBO delivery issues. Effectively communicate and serve as liaison between various groups within the Company (HBO Enterprises, International Versioning, Programming Technical Services and HBO Entertainment) as well as groups external to the Company (post production vendors, editorial staff, etc.)
Responsible for managing all updates to the company’s Delivery Requirements and Technical Specs paperwork. Involves organizing and implementing all requested revisions and then effectively communicating those changes to not only multiple departments within HBO but also to the external producing teams
Lead a team of five Post Delivery Managers (located on both the east and west coasts) and one International Mastering Specialist with a focus on establishing and enforcing policies for content delivery of HBO’s original series, films and mini-series
Serve in advisory capacity to HBO’s Technical Specifications Council. Involves explaining in detail delivery workflows and procedures in order to aid the council in effectively updating and/or introducing new technical specs so that they are implemented as efficiently as possible in the field
Work with department Vice President and Director of Archives to continually refine the delivery process with an eye toward streamlining, properly implementing emerging technology and “future-proofing” the long-term viability of the company’s original programming assets
Be responsible for creating the annual distribution expense budget, negotiating vendor rates, approving invoices and analyzing spending across approximately forty series, films and mini-series titles per year
Contribute to the department’s initiative to define deliverables that will allow maximum flexibility to re-master current content in emerging video standards such as UHD and HDR as well as new broadcast audio standards such as Dolby Atmos

Director Store Delivery Resume Examples & Samples

Partners with global sourcing in contract negotiations on all enterprise distribution services with annual spend totaling $330M
Responsible for influencing the overall enterprise sourcing/procurement and logistics cost strategies to deliver lowest total cost of ownership for $6B procurement spend
Builds/maintains effective relationships with procurement, planning, transportation, customer service, finance, IT, legal, PRO, Coffee, International SCO, Retail, and category to implement an integrated SCO approach across the enterprise
Monitors industry best practices to ensure success across a complex Logistics network including the impact of technological advancements
Sets and utilizes KPI’s that drive competitive customer service and cost performance. Continually drives incremental value, not only for Distribution, but for all Supply Chain Partners
Supports the implementation of company programs to ensure the success of the Company
Includes leadership of financial metrics for company owned and third party supplier contracts and accountability for distribution audit, payment and freight claims standards for multi distribution sites
Responsible for distribution management systems recommendations and standards
Champions and leads change initiatives; identifies approaches for implementing strategic processes in an organizationally relevant way and ensure broad adoption of new processes and tools
Creates and presents compelling executive and business facing communications as well as detailed documentation as appropriate
Continuously research best practices in Logistics management and applies to Starbucks business
Leverages GSC team learnings and redistributes to the team
Ensuring that all distribution operations (3PL) comply with local PRO, health, safety, environmental/risk management legislation as well as with Corporate Policies
Develops the global vision and organization for the consolidated distribution center operations across the network
Complex retail and/or supply chain business process and systems implementation experience. (10 years)
Experience designing business processes that support and encourage supply chain/logistics innovation. (10 years)
Hiring, leading and mentoring direct reports to become a high performing team. (10 years)
Leading and implementing logistics process improvement and organizational change initiatives with wide impacts. (10 years)
General business experience in large, matrixed organizations. (10 years)
Project and/or program management of projects that range from large and complex to small and rapid. (10 years)
Domestic and international distribution leadership experience with multi-national CPG or Retail companies. (10 years)
Experience with multiple modes of distribution and commodity distribution techniques. (10 years)
3PL or global distribution and transportation experience. (10 years)

Director of Data Delivery Resume Examples & Samples

10+ years of IT management experience focusing on data
Proven ability to build strong, cohesive application design and delivery teams with a consistent and sustainable Build mindset
Track record of growing a data warehouse from an line of business level to an enterprise class system
Demonstrated experience leading a progressive data delivery organization responsible for business intelligence, data analytics, dashboards and reporting
Experience with data warehousing frameworks and design patterns. Exceptional understanding of database structures, theories, principles and practices
Experience with big data management systems such as Hadoop and Greenplum
Demonstrated leadership capability and influencing skills. The candidate enjoys interacting with all levels in the organization
Expert communication skills (verbal and written) with the ability to communicate complex issues

Delivery Planning & Implementation Director Resume Examples & Samples

Monitor, maintain & where relevant execute delivery aspects of global readiness for selected Energy & Utility offerings
Undertake reviews and participate in the Success of pre-sales and delivery as a hands on team member as required
Support resource & workforce competence readiness
Execute operational, tactical & strategic planning, analytics & implementation areas with the express purpose of successful (efficient and effective) Delivery
Drive the transformation of delivery aspects of the global offerings for Energy & Utilities to leverage the global capabilities of Ericsson
15+ Years System Integration, Operations, NRO
10+ Years Utilities specific System Integration, Operations, NRO
7+ Years Program Director and/or Principal Architect in Ericsson Utilities Offering Areas
7+ Years of Relevant International Experience
Masters Degree or Equivalent industry experience in ICT related field with Finance/Business Studies a distinct advantage
LI-LF1

Director Enterprise Project Methodology & Delivery Effectiveness Resume Examples & Samples

Project Governance (2nd line of defence for IT project risk)
Project Initiation Risk Reviews through New Initiative Risk Assessment – NIRA process
Project Execution Risk Reviews through Executive Project Dashboard reviews
Project Closure Reviews (Project Closure Reports and assistance with Post-Implementation Reviews)
Other required regulatory project governance (gating) processes
Project Reporting input: Executive Team, ITORC, SPPC, Board
Project Delivery Methodology
Evolution of process artifacts (templates, guides, etc.) with content owner groups (e.g. EO Finance, Security, Architecture, Infrastructure, Project Controls, Project Delivery Management etc.)
Content standardization and optimization
Project Process Enhancements, Tool Maintenance and Support
Project Delivery Management (PDM) portal
Getting Properly Started (GPS)
Project Portfolio Management Tool (Business IT Alignment - BITA)
Project governance advisory support to divisions
Creation of a consistent, streamlined, enterprise-wide Project Governance Model (process, operating model, tooling)
Creation of a consistent, streamlined executive reporting process and format (in collaboration with Director of Project Financial Governance)
The roadmap and implementation of an Enterprise Project Portfolio Management tool
Leadership and subject matter expertise on key change initiatives affecting project governance processes, practices and tools
Establish a common engagement model and entry point with respect to the consistent policies, processes and standards used across RMIT and IT&S
Creation of an enterprise project governance process and operating model, addressing enhancements to project initiation and execution risk and standardizing PDM methodologies and process across the enterprise
Implementation and management of an enterprise-wide Project Portfolio Management tool
Accountable for the day-to-day operation and ongoing improvement of key project governance processes (New Initiative Risk Assessment, Project delivery management process – definition, maintenance, evolution) as per the group’s mandate
Accountable for implementation and oversight of key controls across divisions to reduce exposure to project execution risk
Responsible for consolidation of executive adhoc and scheduled reporting with respect to IT&S services. (ie: SPPC Executive Project Portfolio, Presidents reports, Global Operational Risk – Project Reproting (ERM report), IT Navigator, Crisis Mgmt. Plan, Balanced Scorecards etc.)
Accountable for the maintenance and evolution of the project delivery methodology and other project management artifacts and tools in collaboration with key content area stakeholders (e.g. Architecture, Information Security, etc.) and delivery of appropriate change communication and training to divisional PMOs, Delivery Managers and other local Project Governance groups to establish Bank-wide best practices and standards across the lifecycle of a project
Escalation point for troubleshooting project governance issues at enterprise level
Team leadership, resource development and institutionalization of key competencies in the Project Delivery Governance team
years of experience in project delivery across the Bank's major business lines; relevant industry experience also a plus
Expert knowledge of the Bank's project delivery methodology framework and good project and portfolio management practices
Strong strategic and critical thinking; able to effectively challenge project status reporting
Able to analyze voluminous and complex information in order to arrive at succinct messages and conclusions
Proven demonstrated success at forming and managing a team, leading and executing change initiatives
Possess excellent interpersonal and relationship-building skills to deal with senior levels of management
Possess strong communication and facilitation skills

Technical Director Delivery Resume Examples & Samples

Drive the strategy for delivering technical programs for pre- and post-sales audiences in a variety of modalities based on the complexity of the content
Work cross-functionally with the Curriculum Development team to ensure that all content is aligned appropriately to maximize the learning experience for program participants
Assess requirements from field personnel regarding customer expectations to ensure that appropriate activities are developed and delivered to pre- and post-sales audiences
Develop a scalable delivery strategy for a digital fluency curriculum for Sales and Services consultants that creates an appropriate frame of reference where they have deep, rich knowledge of how our digital assets function (i.e. PMT, Player, MyWrite Smart, etc.)
Create a certification program focused on advanced skills to ensure that participants are fluent in dealing with any digital situation that may arise in the customer environment
Create a certification program around Safe Path demos for use in sales presentations as well as post-sales Service offerings
Model Safe Path demo execution best practices in a variety of delivery modalities (i.e. VILT, face-to-face, etc.)
WFH
LI-RL1

Director Delivery Services Resume Examples & Samples

Ensure that all Services Enablement Instructor Led programs, both in person and virtual sessions, are delivered with the highest level of professionalism and expertise. Programs include face-to-face workshops, virtual instructor led trainings, certification, train the trainer, etc
Collaborate with other Sales and Services Enablement leaders, SME's and curriculum designers to build the most effective curriculum for all instructor led training programs and ensure team members deliver these programs successfully
Lead the certification program development and implementation with the support of other Sales and Services Enablement leaders
Ensure proper allocation of department resources so all training initiatives are conducted in a timely manner
Implement a comprehensive data/reporting approach that provide actionable information to Sales and Services Enablement and Services leaders
Develop success metrics for team members so performance can be measured and improvements can be made when there are gaps
Ensure that all programs are created and delivered using the rapid prototyping model
Effectively lead, manage and coach the team
Recommend improvements supported by data
Hire, train and set team members up for success

Director Enterprise Project Methodology & Delivery Effectiveness Resume Examples & Samples

Project Initiation Risk Reviews through New Initiative Risk Assessment NIRA process
Accountable for the day-to-day operation and ongoing improvement of key project governance processes (New Initiative Risk Assessment, Project delivery management process ? definition, maintenance, evolution) as per the group?s mandate
Responsible for consolidation of executive adhoc and scheduled reporting with respect to IT&S services. (ie: SPPC Executive Project Portfolio, Presidents reports, Global Operational Risk ? Project Reproting (ERM report), IT Navigator, Crisis Mgmt. Plan, Balanced Scorecards etc.)

Wealth Integrated Delivery Group Director Resume Examples & Samples

Lead all units to support the centralized delivery model of Private Advisors and the Wealth Advisors Middle Office to achieve Divisional profitability and new household goals
Keep abreast of changing economic, legal, financial planning, investment trends and general market and business issues impacting affluent clients, and ensure that implementation of training plans are sufficient to establish area of responsibility as credible and up to date sources of advice and expertise with special emphasis on the unique requirements for teams delivering advice through technology
Ensure that the units work within the existing audit, compliance and regulatory framework in order to ensure a high quality, compliant portfolio of relationships
Participate in the ongoing improvement and refinement of high net worth strategies, processes and procedures by providing feedback to the senior leadership team, and participating in task forces, committees, etc. as requested
Ensure the staffing and training for the line of business
Direct efforts for client retention and expansion through the effective execution of the business model that focuses on the quality and quantity of prospect and client blending the BB&T Decathlon sales process with the BB&T Trusted Advisor process
Achieve group revenue and production goals, through both the Preferred Banking and the Integrated Advisory Teams
Ensure that assigned units deliver personalized, attentive service to the client base by following the Trusted Advisor Process and delivering sound financial planning. Ensure that units actively monitor assigned investment accounts for adherence to investment and asset allocation objectives and policies
Promote and assist in the development of excellent working relationships with the Community Banking Network and various specialists (IRM partners) who are designated to support client service and business development efforts (e.g. Credit and Deposit Administration, Mortgage, Financial Planning, Sterling Capital Management, Fiduciary, Insurance Services, Investment Services, Scott & Stringfellow, etc.)
Work with all Electronic Delivery Channels, to ensure that the Service Center is leveraging all available technologies to effectively deliver the Trusted Advisor model to clients and prospects remotely
Bachelor’s degree or equivalent education and related training, preferably with a concentration in personal financial planning, trust management, business, accounting, finance or banking
Fifteen years of progressively more responsible banking, investment and financial planning related experience with an emphasis on relationship management of complex and sensitive accounts and business development within a similarly complex market with at least ten years of leading and coaching relationship managers in an affluent market
Advanced understanding of a broad range of financial planning and investment concepts, and an advanced working knowledge of retail banking
Excellent leadership, interpersonal, sales, presentation and relationship management skills previously demonstrated in the affluent marketplace
Excellent written, verbal, problem solving, and analytical skills
Working knowledge of Microsoft Office desktop applications
Industry applicable licenses such as Financial Industry Regulatory Authority (FINRA) Series 7, 24 and 63, 65 or 66 and Life & Health
Ability to travel, including overnight
Advanced degree in business, law or accounting (including Graduate, Banking, or Graduate Trust School)
Completion or enrollment in professional level certification programs such as Chartered Financial Analyst, Accredited Asset Management Specialist, Certified Financial Planner, Certified Trust and Financial Advisor, Chartered Life Underwriter or Certified Public Accountant
Completion of established management development or leadership program such as BB&T’s Leadership Development Program

Director, Business Operation & Delivery Resume Examples & Samples

Proven track record of delivering complex projects and programmes on-time and to budget whilst managing quality/scope objectives (essential)
Have built and operationalised business processes
Demonstrable experience of managing multiple and complex projects and programmes within stated time cost and quality constraints in a global technology environment (essential)
Proven project and programme management experience in technology
Prince 2, PMP, MAPM, MSP or equivalent (essential)
Degree educated (or equivalent) in a relevant subject
Team player with strong leadership ability
Ability to communicate and interact well with other people from CxO down
Ability to multi-task and make appropriate calls on prioritisation
Delivery orientated
Highly collaborative

Director, Business Operation & Delivery Resume Examples & Samples

Own the end to end delivery of technology security initiatives and projects across CIO/CISO departmental and company wide regional/line of business boundaries through active leadership and engagement at a strategic/programme level
Ensure that all programmes/projects under their stewardship have clear requirements and that any time, cost and quality parameters are defined
Ensure that effective programme/project level governance and reporting requirements are adopted in relation to delivery
Maintain control of programme level resource and deployment costs and manage the budget accordingly (includes related scope control)
Maintain a team of Project Managers responsible for delivery of the constituent workstreams assigned to the programme(s)
Establish and maintain a programme level risk log to identify areas that may pose a threat to the successful outcomes of the various programmes/projects/initiatives that are running across the CISO function
Forecast resource demand by reviewing programme/project requirements and ongoing progress, making reasonable efforts to estimate what people and other resources are required to meet the project success criteria
Conduct programme/project level evaluations in order to define robust start-up and/or remediation plans

Director, Datacenter Delivery PM Resume Examples & Samples

BA/BS degree in Electrical Engineering, Mechanical Engineering or Computer Science or equivalent practical experience
10 years of technical project management experience including expert use of Project Server or equivalent software
5 years of people management experience with history of strong manager feedback and building high performing teams including team members who work in our satellite offices in Dublin and Singapore
Experience managing teams who deliver complex, multi-group, multi-disciplinary construction projects, including a strong working knowledge of construction contracts, change control, project reporting, design development, commissioning and handover
PMP certification, ability to drive standard and predictable delivery across projects in the portfolio
Ability to deal with ambiguity, filter ideas and create actionable plans for the organization to execute
Ability to build positive relationships and develop support from a wide variety stakeholders including capacity and supply managers, site selection managers, construction managers and IT engineers as well as finance, software architects and senior executives
Excellent analytical, qualitative and presentation skills
Ability to drive constant innovation, improvement cycles and lean principles while bringing constructive tension and challenger mindset. Six Sigma/Lean Manufacturing training or experience

Director Global SAP Delivery Resume Examples & Samples

Develop strategic direction for ERP platforms through their lifecycle
Implementing the ERP strategy for the Power Conversion business
Champion use of ERP as catalyst for process and data standardization and optimization across the business
Define and manage project schedules, budgets, and resource teams
Manage and control project scope, define project roles and responsibilities
Manage multiple cross-functional, matrixed teams to ensure all project deliverables are completed on time, within budget, and with the required level of quality
Establish and maintain appropriate level of communication with stakeholders and Senior Leadership teams
Assist business team in defining business process, requirements, solution options while driving simplification
Manage project risks and develop appropriate mitigation strategies
Track and report on project and deliverable status and manage variances
Prepare weekly project status reports and other project communications or presentations as needed to steering committees
Provide constructive feedback, coaching, and project management mentoring to team members
Ensure project alignment with company methodology, standards, and processes
Provide professional oversight to the 3rd party contracted project resources
Partner with Corporate shared services teams to incorporate enterprise standards in ERP blueprint
Establish strong relationships with ERP teams to leverage and promote best practices, process and solution design, and success criteria
Maintain effective working relationships with stakeholders managing or utilizing financial data
Assist in supporting the GE Infrastructure enhancement request process needed to deploy these solutions
Communicate standards, policies & compliance requirements
Establish program roadmaps and manage budgets and contracts associated with programs
Manage activities of project teams to support and deliver solutions relating to the programs
Identify the development and training needs of the project team
Work with the teams to ensure timely and effective Tollgate reviews occur with proper business planning and risk mitigation
Identify critical path decisions, make recommendations, and influence leaders and business process owners to maximize project payback… accelerate execution
Lead the analysis, requirement development, design, documentation, implementation, and maintenance of these IT solutions
Work as a business partner with client leaders, customers and users to evaluate and innovate / improve business processes and arrive at mutual, cost effective solutions
Bachelor's degree in Information Systems, Information Technology (IT), Computer Science, Finance or Engineering
Significant leadership experience with regional or global ERP implementations
Profound experience with current information technologies and their influence on business functions
First team leadership experience across countries and business cultures
Strong analytical skills with the ability to creatively translate business requirements into technical solutions
Self starter with a high energy level
Highly skilled in program management
Strong communication skills, both oral and written
Proven curiosity on technology innovation trends
Customer focus… understands value IT brings
Proven analytical and problem resolution skills
Proactive responsible individual, able to set own action plans
Ability to influence and build consensus with other IT teams and leadership
EIMP Graduate / CAS graduate

Director, Mobile Delivery Resume Examples & Samples

Establish and maintain strong partnership with the business owners/product owners. Provide the point of accountability to the Business Owner
Work with Business Owners/Product Owners and system leads to logically design and negotiate solutions and participate in the long-term planning for products
Ensures commitments are met while providing high quality and cost effective systems that meet customer’s expectations
Identify and develop support for new opportunities (operational efficiencies, new product features, enterprise integration, etc.). Validate technology aspects of competitive threats
Provide technical guidance for the development teams and architects
Bachelor’s degree; and 10 years direct experience in software development; and 5+ years in mobile solution and implementation
Experience in developing infrastructural libraries and RESTful APIs used by other development teams
Experience in a technical lead /architect role, including ability to evaluate and communicate pros / cons of various mobile development approaches
Experience with mobile application development platforms / frameworks / tools, such as Xamarin, Appcelerator
Experience in Java Script frameworks experience ( Angular JS, JQuery, others)
Experience in Native Mobile app development ( Android, iOS or Window devices)
Proven ability to plan and manage a large-scale, long-duration software development projects
Strong attention to detail with the ability to work strategically
Experience working with the Agile/Scrum project management methodologies
Deadline oriented
Able to deal with ambiguous situations

Director, Experience Delivery Resume Examples & Samples

Develop back office strategies to ensure that current products can continue to evolve, enable new streams of opportunities, and ensure scalable solutions for enterprise-wide deployment
Attract and retain top talent
Monitor progress/delays of the projects within the program and outline any potential areas of risk, including progress toward delivery, expenditure of resources, and interim (or final) dates for work activities, the program plan integrates these measures and shows their collective impact
Build cross-functional relationships and provide indirect leadership through regular interaction with senior managers in the Investment Operations area using persuasive skills, negotiation skills and considerable tact to gain support
Resolve conflicts in an effective and productive manner and maintain positive relationships with key customers and partners
Act as the primary interface between the Operations steering committee and the Divisions on monitoring and reporting of program progress and identifying any areas of risk to the overall program
Act as a customer advocate to drive prioritization of projects and responses to problems/issues
Investment Operations for an Asset Management firm including
Entrepreneurial spirit comfortable working within a startup environment that is rapidly changing
High level of curiosity and comfort with ambiguity
Excellent organizational and problem-solving abilities that enable you to manage through creative abrasion
Strong verbal and written communication with the ability to effectively distill critical details into actionable highlights
Capacity for constant learning from both success and failure, remaining open to change and continuous improvement

Technical Director Health Systems Delivery Resume Examples & Samples

Design and lead project initiatives to increase utilization and delivery of high quality, high impact health interventions and services
Design and lead project initiatives to scale up access and use of essential package of services as well as other key health priorities identified by USAID
Design and lead initiatives to link communities to health facilities and/or health referral networks to provide better access to essential services. Ensure a continuum of services by providing systematic referral and counter-referrals from the site level to the community level
Review project deliverables for completeness, accuracy, and continuous quality improvement
Participate in the development of the project strategic and operational plans, and oversee the development and successful implementation of the service delivery annual work plans
Providing national level technical assistance to improve policies, strategies and guidelines that are evidence-based and maximize impact of the integrated intervention
Address health systems bottlenecks that impact on the quality of clinical care
Master’s Degree or its International Equivalent - Knowledge/Information Services, Communications, Education, Environment, Health, Behavioral, Life/Social Sciences International Development, Human Development or Related Field
Typically requires 10+ years of project management experience within a relevant area
Articulate, professional and able to communicate in a clear, positive manner with clients and staff
Must be able to read, write and speak fluent English

Director, Integration Delivery Resume Examples & Samples

Lead design integration efforts and assuring effective and efficient integration of a number of large and/or complex workstreams
Champion the IDT ‘monitor, challenge, resolve’ framework
Monitor progress against the plan, solution and budget by attending and participating in formal programme governance meetings
Conduct informal meetings and reviews with key sponsors and stakeholders to monitor the efficiency and effectiveness of risk and issue resolution
Monitor and challenge reporting accuracy and integrity through reviewing published and “working” workstream and programme governance materials
Challenge both approaches and solutions by conducting proactive and reactive “deep-dive” qualitative and quantitative analyses
Facilitate integrated debates with key stakeholders (IHG, Amadeus and others) through both formal and informal discussions to challenge the current solution and approach
Support the programme teams in developing a set of integrated and informed options
Resolve challenges within the programme through providing a recommendation on the right way forward, and driving to resolution
Assure scope, budget, and timeline are delivered on time, and ahead of time where possible
Support the PMO and programme teams in communicating and implementing the agreed way forward
Must be able to demonstrate an ability to collaborate and work with cross functional teams in a busy, global environment
Ability to converse effectively and present to senior level audiences is essential
Possesses strong problem structuring and solving skills, developing and/or leveraging common frameworks to drive improved activity
Must be able to demonstrate an ability to work effectively across business functions and regions, closely partnering with the global function senior leadership team and our global programme directors
Must be able to demonstrate a working knowledge of project delivery process and methodologies
Good knowledge of business process mapping and re-engineering techniques
Working knowledge and appreciation of tracking project budgets, with an ability to mentor as required
Knowledge of best practice for maintaining good governance on project portfolios, projects and programmes
Ability to coach others in project delivery techniques and methodology
Experience assuring quality of project delivery, including project health checking techniques
Can demonstrate good conflict management and negotiation skills
Programme and Project management experience in organizing, planning and executing large-scale projects from conception through implementation
Project or Programme Management related certification beneficial, but not essential (e.g. Prince2, PMP, CAPM, MSP or other preferred)
PMO Qualification beneficial, but not essential (e.g. P3O)
Proficiency in software development life cycle (SDLC)
Proficiency in developing and maintaining working partnerships in a global organization
Influencing: Ability to present a persuasive argument to senior-level managers, and to challenge and influence others
Optimization: Knowledge of return analysis techniques including ROI/ROCE, NPV, IRR, & DCF
Problem solving: Organizational & problem-solving skills, ability to prioritize multiple efforts, and develops/leverages common frameworks to resolve issues and/or enhance delivery
Strategic thinking: Proven ability to analyze trends, markets, and performance data and business issues to draw insightful conclusions and make actionable recommendations
Industry knowledge: Insightful knowledge of hotel industry dynamics and value chain economics preferred

Director Delivery Resume Examples & Samples

People Leadership ~~ Strategy ~~ Delivery ~~ Vendor/Contractor Management ~~ Project Management & Prioritization ~~ Financial Management ~~ Champion Standards & Best Practices
Provide strategic direction and day-to-day leadership to a team of highly technical employees. Develop and maintain an organization of high performing people through effective hiring, coaching and rigorous performance/talent management processes. Plan and implement a resource strategy (internal vs. vendor) based on business need, scope of work, cost, and skill requirements. Foster a collaborative, success-oriented team environment where resources are empowered and accountable
Platform delivery leader to manage delivery across the Mainframe platform while acting as the change liaison between the CDO and TI teams
Coordinate delivery work streams, collaborating with the Mainframe team around resource allocation, delivery schedules etc
Lead the delivery of technical infrastructure projects
Bachelor’s degree in Computer Science, Engineering, MIS or related field; or equivalent work experience
3-5+ years of leadership experience, including demonstrated success in leading technical teams and executing technical projects within a quality management framework
Experience with the Mainframe Compute Platform and emerging technologies
Strong experience with CICS

Director, Product Delivery Resume Examples & Samples

Work collaboratively with other leaders in other disciplines of product delivery to refine and improve processes including implementing an account management engagement model for strategic accounts
Serve as product delivery owner for 2 or more products and have responsibility for establishing service models for new products as needed
Manage a team of product advisors to assure timely, accurate, and quality interpretation and delivery of opportunity roadmaps to members in support of analytics products
Work with product owners and development teams to ensure appropriate operations are in place to support new products and data services
Lead on-site, executive-level member presentations and consultation sessions
Work with members to integrate products within processes, identifying opportunities and assisting with any on-going education
Present to senior level clients and foster relationships with client executive teams
Demonstrate a commitment to self-improvement as a leader by actively developing the Leadership, Professional and Technical competencies assigned

Director Delivery System Operations & Performance Management Resume Examples & Samples

Collaborates with Quality Management, Provider Oversight, Health Services, State Health Programs, Commercial leadership, Medicare leadership and Network Management to monitor capacity and performance of contracted medical groups, Long Term Services and Supports Providers and other healthcare, social services and behavioral health providers to ensure that goals are met
Responsible for accurate analysis and assessments of quality of care and access by members and supports the identification, development and monitoring business performance improvement plans, as necessary
Facilitates problem resolution for complex problems between providers and vendors within the delivery system and Health Net internal operations
Oversee operational interface with delegated provider groups and providers and lead development of business practices that enable provision of service leading to first-rate member experience through efficient provider supporting IT solutions, data exchange and/or provider portal supports
Responsible for keeping abreast of business needs and issues related to the success of the Duals program and satisfaction of members and providers and maintaining ongoing interaction with Health Net operation units to address such needs
Serves as project leader for Provider Engagement and Performance Management large scale, cross-functional initiatives that are intended to drive performance improvement, financial gains, customer satisfaction and improved compliance
Organizes work teams to accomplish project work: including identification and confirmation of participants, establishment of a project plan, consistent work team engagement and productivity, meeting facilitation, consensus building, recommendation documentation and implementation oversight
Performs detailed analysis of data, workflows, policies, procedures, organization of staff, and skills in order to execute initiatives. Investigates and validates improvement opportunities
Oversees the support of established internal and external committees by organizing and publishing agendas, documenting minutes, maintaining work plans, performing follow up and preparing and publishing reports
Manages the project plan and ensures that team members deliver work in accordance with agreed-upon schedules
Supports the project work by utilizing project management software or other approved tools
Serves as the primary business POC on assigned projects; collaborates with the PPMO and other Project Managers as necessary
Prepares communications and presentations to all levels of the organization as well as to external audiences, as appropriate
Builds process improvement and project management skills and serves as project leader for larger scale, cross-functional initiatives related to Provider Engagement and Performance Management
Provides effective leadership to staff, with particular attention to the recruitment, mentoring and ongoing leadership of the organization
Responsible for associates’ work climate and provides leadership for initiatives to make the unit a great place to work

Director of Fuse Delivery Resume Examples & Samples

Ensure the successful delivery of complex software projects on-schedule and within budget
Drive and manage the delivery of AG-Command and IoT solutions
Lead, develop, and deliver implementation plans for AG-Command platform
Provide guidance and leadership to program and development teams throughout the duration projects and ongoing tasks relating to
Direct ongoing tasks related to software design, implementation, maintenance, and enhancements
Provide guidance and coaching to IoT/Connect/Telematics teams
Review weekly and monthly performance metrics/KPI’s to determine future needs and priorities
Partner with customer teams to enable AG-Command program
10+ years of technology leadership experience in a global capacity
15+ years of cross-functional IT experience
5+ years of experience leading the development and deployment of a commercial software product is strongly preferred
3+ years of experience with directing Industrial & Manufacturing solutions
Advanced domain skills in IoT, Telematics/connect technologies, and API
Proficiency with SaaS, PaaS, and Openstack/Opensource technologies

Director, OEM Software Delivery Resume Examples & Samples

Serves as technical single-point-of-contact with OEM/Tier-1 Software Ecosystem in conjunction with SiriusXM Account and Business Development teams during early development, leading technical marketing efforts during advanced development planning
Works closely with Agile Product Owner to ensure that technical requirements and development are managed and delivered
Works closely with OEM/Tier-1 Software Program Managers to negotiate execute technical delivery details related to the SiriusXM software, including managing expectations and ensuring delivery to those expectations
Work closely/daily with Agile Scrum Team to assist in management of backlog, identify and solve issues, and maintain focus in delivery. Assigned Agile Scrum Master will effectively be a ‘dotted-line’ report into the Software Delivery Executive
Coordinates proper interface/hand-off with SXM OEM Engineering and Type Approval teams as a function of program phase
As Delivery Director, successful candidate will be capable of providing leadership to all key contributors related to the program
Delivery Director will specify and manage direct tactical responsibilities for the assigned Agile Scrum Master
10+ years of experience in the design, development, and management of OEM Infotainment products
Familiarity with popular automotive frameworks a major plus ( QNX, QT, Android, Automotive Linux, Genivi, etc.)
Interpersonal skills and ability to interact and work with staff at all levels
Ability to project professionalism over the phone and in person
Commitment to “internal client” and customer service principles
Creative writing ability
Must have legal right to work in the U.S

Director, Enterprise Delivery Resume Examples & Samples

Lead, develop and inspire a high-performing team of project managers, business analysts and process engineers. Oversee and provide guidance for the team with intake, analysis and process delivery work
Manage a portfolio of new device and offer launch projects, to include ideation and feasibility analysis, through lifecycle and into production and stabilization. Mitigate risks, and ‘triage’ to resolution when issues arise
Provide formal project reviews with Project Managers and key stakeholders to perform assessments, ensuring high quality project management objectives are being met
Establish and nurture internal working relationships across the enterprise to foster the development of cross-functional teamwork
Partner, collaborate and influence across a multitude of business stakeholders, to ensure all parties are aligned and driving toward and meeting objectives
Manage the intake of proposed projects and initiatives for Enterprise Delivery. Provide initial scoping and operational feasibility via cross-functional leadership and facilitation efforts
Provide senior leadership with visibility into the health of projects pertaining to operational feasibility
Implement repeatable processes for the Intake, Analysis and Process Delivery team to execute
Partner with Enterprise Delivery peers to support and document Enterprise Delivery Process and Support tools, as well as oversee Enterprise Management tools such as E-Project
Play an instrumental role in ensuring the appropriate organizational and operational shifts occur in order to support successful implementations of new devices and offers
5-10 years’ experience leading high-performing teams; strong ability to motivate, inspire, and develop employees, while building and maintaining a positive team culture
Possesses 5-10 years’ broad enterprise operational experience, with continuous career progression. This includes experience working with and knowledge of Customer Care, Information Technology, Sales and Marketing Operations
Minimum of 5 years’ project or program management experience, with a proven track record of successful implementations, process engineering, change management and integration
Strong account/relationship manager; establishes trusted and collaborative relationships with senior departmental leaders
Possesses excellent Project Management skills; effectively develops project plans; coordinates projects; communicates changes and progress; and completes projects on time and on budget
Bachelor’s degree is required; Master’s degree is preferred
Six Sigma certification is a plus
Exhibits objectivity and openness to others' views
Gives and welcomes feedback
Able to build morale while ensuring the team’s commitment to achieving goals and objectives
Analytical; synthesizes complex or diverse information. Collects and researches data, and uses intuition and experience to complement data
Problem Solver; identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully, develops alternative solutions, and works well in group problem solving situations. Uses reason even when dealing with emotional topics
Quality focused; solicits and applies customer feedback (both internal and external); improves processes, products and services; and continually pushes to raise the bar
Strategic thinker; develops strategies to achieve organizational goals, while understanding the organization's strengths and weaknesses. Analyzes market and competition; identifies external threats and opportunities, and adapts strategy to changing conditions
Strong communicator, in both written and verbal communications, and possesses excellent executive presence
A quick study; possesses strong business acumen which contributes to the ability to quickly ramp up on technical content and complex business models
Takes initiative and is comfortable being uncomfortable; a risk-taker

Director, Clinical Data / Product Delivery Resume Examples & Samples

Coordinate across service delivery teams to ensure clear delineation in services
Provide member feedback to product management teams and assist in prioritization of new product functionality and product enhancements
Provide deliverables to the clients with a focus on knowledge management & sharing thereby yielding higher retention
Work closely with sales and relationship managers, performance improvement and consulting teams to ensure integrated approach to customer service
Facilitate client calls and in-person meetings
Clinician or healthcare quality leadership experience
Bachelor’s degree in health profession or business management, Master’s preferred
7+ years in healthcare consulting or operations management in a leadership/customer-facing capacity
Progressive leadership experience
Demonstrated ability to successfully manage concurrent projects and experienced with Microsoft Office
Ability to communicate effectively to groups both verbally and nonverbally and the ability to retain and apply information and instructions to new tasks that may be assigned
Willingness to travel 25-50% domestically

Director Physical Channel Technology & Branch Delivery Resume Examples & Samples

Graduate degree or equivalent plus 10 years management experience within the financial sector or similar industry
Expert knowledge of the financial services environment
Expert knowledge of technology and its impact on financial services
Proven financial analysis capabilities
Analytical Thinking (Expert)
Innovation (In-depth)
Business Acumen (In-depth)
Change Management (In-depth)
Consulting (In-depth)
Managerial Leadership (Working)
Organizational Understanding (In-depth)
Project Management (In-depth)
Strategic Thinking (in-depth)
Resource Planning (In-depth)

Senior Director Delivery Resume Examples & Samples

Manage and drive overarching delivery model and process for integrated digital ecosystem. Drive process and framework setup. Manage overall resource/budget pool across all domains
Develop and maintain integrated roadmap across all product domains to realize 12-18 month priorities. Ensure product/domain specific roadmaps are in-sync to realize integrated ‘digital quilt’ on monthly/quarterly basis
Drive agile transformation in conjunction with IT, moving all teams to full agile/SCRUM and product/domain working model
Coordinate regular Product Domain round-table, to drive synchronization, oversee dependencies and consistency of concepts across domains
Orchestration of cross-epics – impacting multiple domains. Monitor delivery of overall epic across domains
Track and follow-up that all realized product capabilities are rolled out by product owners to all DBC markets
Manage and serve as initial entry point for demand management process from markets and other stakeholders (excluding campaign demands)
Manage initial demand qualification, shaping request depth/details, checking for existing solutions to satisfy the request, and extending as possible relevance/business value and applicability for other markets
Distribute qualified demand to product owners for integration into the product backlog
Ideally university degree in business administration
Min. 10 years professional experience in multi-national business environment
Min. 5 years management experience
In-depth E2E understanding of Digital, eCommerce, ERP and Omnichannel processes and systems
2+ years’ experience in agile/SCRUM execution
Proven experience in managing global projects

Executive Director Direct Delivery Resume Examples & Samples

Effective allocation of People and resources to ensure delivery of Results against operating plan; course correct as needed through regular reviewing and tracking of goals. Involves significant growth opportunity in the short term
Ensure personal and brand credibility in the marketplace through regular interaction with stakeholders and customers with a focus on building the Pearson Institute brand, recently launched in July 2016
‘First Who then What’: take ownership of the people process by making sure we have the right person in the right place in all key positions. Involves significant effort devoted to build a team of great people leveraging existing and new talent
Develop and communicate the 3 year strategy in line with the SA strategy with your leadership team, operationalised into one year plans and targets, cascaded through your leadership team to each employee, and reviewed monthly and quarterly to ensure alignment to create revenue and profits, along with efficacy of institutions and academic delivery
Drive the delivery of the student experience strategy and focus on academic quality and employability
Deliver finance and efficacy results according to targets
Ensure effective and enabling stakeholder relationships in local and national government, appropriate BBBEE partners, and key suppliers in line with our strategy and values
Collaborate with and engage local and global colleagues and teams, to ensure local strategy and landscape is understood and global reach is aligned to local conditions
Effective working in a virtual and matrixed environment locally and globally, taking accountability for the delivery of the local strategy, understanding that leadership alignment is mandatory
Balance short term financial requirements and longer term sustainability projects
Manage key leverage points of the income statement and balance sheet
Proven track record of successful leadership at a Director or Executive level
Seen as someone who delivers results, leads by example by behaving as an ‘Owner’ (as opposed to an Employee)
Understands people are the main priority and that leadership alignment is mandatory
Entrepreneurial, ‘hands on’ style who can delegate tasks and hold others accountable for delivery
Strong skills in delivering sales, commercial acumen, critical thinking, strategic analysis and brand building
Deep understanding and appreciation of the SA Higher Education landscape
Passionate about student success and the student experience, with knowledge of quality academic delivery
Acute awareness of regulatory requirements in a SA higher education context
Understands the role culture plays in the company success
Ability to rally a large group of people towards key goals, strong verbal and written communications, and interpersonal interactions (e.g., partnering, conflict management, consulting, etc.)
Proven capability to understand and meet requirements from both students, sponsors and key stakeholders
Proven experience leading a widely distributed, national team
Ideally has knowledge of current technologies, trends and understands how they might be used to solve Higher Education challenges today and in the future
Must emulate the Pearson ‘always learning’ culture through having completed tertiary education up to Honours level or Masters level

Director Prod Delivery & Integration Resume Examples & Samples

10 or more year with desktop operating systems including Windows (7/8/10), OSX and Linux
8 or more years working on desktop imaging technologies including thin imaging, Ghost, MDT and OSd to create zero touch imaging experiences
8 or more years’ experience desktop applications including Microsoft, Adobe and security tools including Symantec, McAfee, Crowdstrike and Cisco
Extensive experience with desktop technologies to create innovative workspaces
8 years or more experience in global people management, managing direct reports
Lead teams to design, plan and develop features to strict quality targets
Feature development in .NET, C++, Java
Extensive experience designing and implementing large scale platforms with resiliency and reliability
Create and refine product and feature requirements
Create scalable software that support over 30,000 users with multiple end points
Product experience with leading and delivering complex solutions
Engage and work with cross-functional leaders to understand and define business principles, goals and strategy within scope of responsibility
Communicate to senior leaders with regard to strategy direction and changes
Establish and clearly communicate strategy and progress to key stakeholders – acting as central liaison between all teams
Act as primary point of escalation for Technical Leads/Program Managers and resolve issues as necessary
Manage budget and establish cost benefit analysis to enable the migration of users to virtualization technologies
Thorough understanding of end user computing platforms and technologies including desktop, laptop, and mobile hardware, as well as software and service offerings from major vendors
Experience in desktop management including SCCM for Windows and JAMF for OSX
Experience with building an end-to-end PC lifecycle process to ensure effective use, repair, support and decommission of the devices
Advanced coding skills in .NET, C++, or Java
Experience in a software R&D environment with a track record of writing quality software
Proven history of program delivery over multiple release cycles
Proven track record of leading vendor teams to provide support and systems integration
Strong written, verbal communications, presentation skills, leadership, problem solving and analytical skills
Practical experience in effective time management, including the ability to prioritize and multi-task effectively
Proven collaboration skills along with the ability to influence without authority

Senior Director, Mission Delivery Resume Examples & Samples

Able to cultivate relationships with targeted systems/organizations and diverse populations to create sense of urgency related to awareness of cancer as a major health problem and motivate to action
Ability to represent the Society effectively to hospitals and other health systems, community leaders, corporate partners
Demonstrated success managing and motivating diverse groups and individuals using collaborative leadership, management, coaching and development best practices
Able to work through others to accomplish goals
Proficient in computer-based information systems
Ability to understand and work within a complex organizational structure
Proven experience in community service development and sustained program integration
Travel, including evening and weekend work required

Director, Program Delivery Solutions Resume Examples & Samples

Craft influential C-level communications and deliver with clarity, confidence, and enthusiasm
Bachelor’s degree from an accredited college/university; Master’s degree from an accredited college/university preferred; PMP, Certified BA, and/ or Scrum Master a plus
Well established track record of producing high quality results while establishing/maintaining customer relationships at all levels

Director, Hiin Delivery Resume Examples & Samples

Responsible for development of components, including content and project plan/logistics
Responsible for member satisfaction goals
Manages outside sub-contractor relationships and deliverables
Manages the development and delivery components
Tracks and reports overall learnings and success stories
Provides direction and leads the team in sharing knowledge and resources of value to hospital members
Monitors the performance of the networks and makes recommendations for operational improvements and enhance member experience
Builds external and internal relationships (SME’s, faculty, members)

Director, Application Delivery Resume Examples & Samples

Manage an assigned block of projects/or specific LOB within the IT portfolio
Identify new opportunities
Facilitate business prioritization and decisions
Partner with practice managers to align demand with supply capabilities
Support the pursuit and realization of new business opportunities
Define a technology road map for aligned projects or LOB
Partnering with business to leverage your technology and business savvy
Understand business drivers and strategic direction
Participate with the business leadership teams
Participate in business strategy development
Lead the development of IT strategies and solution for 3 year roadmaps for an assigned portfolio that ensure alignment with IT and business drivers

Director, Agile Development & Delivery Resume Examples & Samples

Oversees the projects and works with the business as a primary point of contact for the application organization
Implements the departmental understanding of key business drivers and impacts. Oversees the identification and solving of business challenges
Facilitates analysts’ active participation in Design Studios, typically led by the UX/Design team
Facilitates analysis of functional requirements (User Stories) and design of technology specifications, working with business/functional personnel and capturing requirements through interactive sessions with clients. Define functional design and systems specifications and prepare and deliver system specification packages to applications development team
Works closely with UX/Design, Content Development, Product Management, and Engineering staff, working effectively in multiple delivery models (onsite, outsource, offshore), as appropriate
Participates and provide guidance to Business and Functional Units in developing and completing system testing, training, and implementation-related activities
Oversee Agile Scrum Masters responsible for leading dozens of active engineering development projects
Participates in the development of project proposals and related financial planning, including analysis and development of business cases
Works closely with the Content Development staff, develop scoring and reporting specifications for the application development team. This may include development of reporting logic used in the product
Ensures that all aspects of systems and services (Bus Ops) are working as intended to provide a good customer experience. This often includes working with other functional groups that have direct responsibility for various processes in the system
Ensures that we attract, develop and retain talented and passionate staff
Develops and manages departmental budgets
Ensures that we manage risk and compliance for data privacy and security issues of global customer data in response to a highly visible data security and data privacy landscape. Work with legal counsels cross borders to understand international implications of data as they apply to personally identifiable information (PII), personal health information (PHI), HIPAA, FERPA, PIPEDA and other federal and state regulatory standards governing Pearson’s US and global markets
Digital Content Developers responsible for digital content specifications of content for customer facing SaaS & PaaS platforms, ingestion and engineering of digital content that support launch of products to market
Scrum Masters who lead small, focused Scrum teams that are cross-functional within Clinical Assessment (UX, engineering, QA, BA, content SME’s, field research, creative services, and psychometrics). SM’s build sprint plans aligning to digital road map priorities
Business Analysts responsible for defining platform functional requirements for engineering and UX teams to build towards in order to meet functional success criteria before implementation to SaaS platforms
International Platform Implementation Manager responsible for successful international launch activities of customer facing SaaS platforms and content within our Clinical global customer markets
10+ years of related experience in software product development and enterprise application development, including management experience
Bachelor’s degree in business, psychology, or related field required; Master’s level degree a plus
Experience leading teams in an Agile (Scrum/XP) and Lean product development environment
Understanding of and experience with teams that build distributed scalable enterprise-class applications using Java, HTML5, CSS, JavaScript, JavaScript Frameworks (Angular, Bootstrap, Backbone) and understanding or experience with enterprise level services: RESTful, SOA Architecture, Web Services, Microservices, and SaaS solutions
Strong understanding of user experience, human factors, and responsive design
Exposure to business theory, business processes, management, budgeting, and business office operations. Excellent understanding of project management principles. Proven experience in planning, organization, and development
Strong understanding of Enterprise Content Management

Director of Healthcare Delivery Research Resume Examples & Samples

Graduate degree in Public Health or other related field
Experience working in health care delivery systems and/or health care services research
Published research in relevant field
Prior principle investigator experience
Demonstrated leadership skills and ability to influence and motivate constituencies which could span multiple organizational boundaries
Demonstrated excellent planning, organizational and analytical skills
Demonstrated ability to make sound business decisions using good business judgment and innovative and creative problem-solving
Excellent interpersonal and communications skills with the ability to cultivate professional and business partnerships
Relevant subject matter expertise

Director, Service & Platform Delivery Resume Examples & Samples

Technology roadmap for omni-channel applications
Brand specific function and priority knowledge
Primary communication person with Brands on releases, incidents, problems, and initiatives
Estimate coordination, record work intake, release planning
Year around holiday planning, budgeting, and execution
End to end release process definition and coordination
Release communication and related training documentation
Automation of software deployment and configuration management
Create and execute test environment refresh strategy and high availability
Application performance monitoring
Defines and develops monitors and controls ensuring the quality of selling system deliverables
Monitor and categorize trends in incidents and report appropriately
Management and communication of monthly performance SLAs
Monitor and dashboard designs
Monitor ITSM established policies and procedures for selling systems
Risk assessments to system designs and propose mitigations

Director Planning & Delivery Resume Examples & Samples

Evaluating, prioritizing, and optimizing portfolio of initiatives based on alignment to strategy, return, risk and value realization potential
Developing business case to shape and influence executive and financial sponsorship to new initiatives and program needs
Representing and advocating for Worldwide Sales’ programs and needs with GSM program office
Driving workshops with sponsors and stakeholders to identify requirements, architect and launch projects
Identifying and implementing project management best practices in multi-functional areas– serving as the center of excellence for launch and management of initiatives in Worldwide Sales
Driving and managing allocation and use of resources across multiple projects
Building a community of project managers across Worldwide Sales - training and coaching project managers and participants to ensure readiness
Drive governance and alignment of regional sales projects with regional leadership / project teams
Defining metrics and insights to monitor and report on project status and performanceOverseeing the maturity of the Project Management and Project Portfolio Governance in Worldwide Sales
Performing health checks to confirm project status as needed, defining lessons learned and incorporating then into future planning
Responsible for project management and business integration on major initiatives such as system implementation, process innovation, acquisition integration, relationship management program, etc. Lead organizational effectiveness reviews of alliance capabilities and offer recommendations for improvement
Design and develop project management tools and reports to facilitate communication and alignment of multiple teams within Worldwide Sales, IHG and clients/vendors/partnerships. Ensure synchronous thinking to facilitate similar business focus across departments. Build a strong knowledge and fluency of the terms, requirements, decision rights, and operational expectations
Support and/or lead implementation of selected strategic initiative work including oversight of pilot testing, analysis, enhancements, implementation, sourcing, etc
Provide thought leadership for key project across Worldwide Sales’ areas
In partnership with GSM, develop Worldwide Sales Delivery Plan for efficiently and effectively bringing IHG’s strategy to life, by fine tuning the plans based on interdependencies and resource requirements
Set standards for project delivery, in conjunction with the Global Programme Office, ensuring the projects and initiatives in the plan are delivered to the agreed standards and quality
Monitor delivery of each of the initiatives, work with business owners to identify risk, issues and mitigating actions. Report progress to leadership, escalating risks and issues, and identifying decisions required at that level
Partner with the Global Programme Office to help establish an overall “delivery philosophy” at Worldwide Sales
Contribute to the design of the governance of specific projects and initiatives in the plan where they are large, complex or challenging
Coach and develop team members; hire, fire, assess, discipline, document performance, recommend salary and classification changes. Act as an advisor to subordinate managers or staff to help meet established schedules and/or resolve technical or operational problems
10+ years progressive work related experience in project management, business implementation, strategic project leadership, or project governance. Advanced experience in managing complex initiatives. Demonstrated proficiency in multiple disciplines, including but not limited to process/program redesign, organizational change management, training program development, and project/program management
Effective verbal and written communication skills with the ability to draw conclusions from complex information and present to all levels of management, staff, clients and vendors
Understanding of sales function and operations, as well asdiverse company policies, products, markets, processes, platforms, hotel operations and technology applications as well as a strong understanding of business principles and practices
Demonstrated experience in supporting corporate strategies through the development of cross-functional solutions from a commercial and financial viewpoint
Demonstrated skills in developing managing the development of technical solution models that satisfy identified business needs/requirements
Demonstrated ability to drive and manage change as well as project management experience in organizing, planning and executing large-scale projects from conception through implementation
Skillful at probing – asking many questions and listening. Strong consultative and critical thinking skills, demonstrated big picture perspective and ability bring external points of view while advocating for IHG
Demonstrated ability to achieve corporate business objectives across functional boundaries
Demonstrated ability to develop and lead high-performing teams

Director of Delivery Resume Examples & Samples

Accountable delivering on time, on budget 20 to 40 projects simultaneously, ranging in design & construction value from $2M to $100M each
Develops, establishes, and administers project execution best practices, tools and SOP’s for execution management and reporting
Coordinates program activities with appropriate senior client management at District, Project Management Office and all appropriate State and local agencies
Develops and delivers management reports for overall progress, scheduling, cost control and staffing relative to design & construction project delivery schedules
Define project success criteria and disseminate them to involved parties throughout project life cycle
Assess performance of site specific design and construction project teams and adherence to SOPs and legal requirements
Reviews recommended actions in resolving disputes relative to construction projects
Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas
Proactively manage changes in project scope, identify potential crises, and devise contingency plans
Experience working on large bond school programs
A valid Certificate of Registration as an Architect by the California Architectural Board or Professional Engineer by the California State Board for Professional Engineers and Land Surveyors
Experience in Leadership in Energy and Environmental Design (LEED) certified projects and/or the Collaborative for High Performing Schools (CHPS)
10+ years of experience in educational facility design or construction preferred

Director of Delivery, New Product Launch Resume Examples & Samples

Design meaningful best practice-based recommendations and consulting reports to support member transfer initiatives
Partner with EAB technical and data support staff to ensure smooth implementation of our technology platform
Must possess at least 5 years of experience in two of the following
Client management experience
Experience presenting to groups or facilitating training sessions
Expertise in Excel and PowerPoint

Associate Director of Delivery Resume Examples & Samples

Manage the end-to-end relationship with universities utilizing EAB technology, from initial onboarding, to platform implementation, through user training and consulting
Serve as the senior client point of contact, working closely with the project sponsor and enrollment leaders at each university through the full implementation process and post-implementation
Manage the initial consulting engagement and develop milestones and project goals
Complete thorough audit of all existing transfer processes across the institution and with two-year partners as a means of identifying missed opportunities for reaching, advising, and enrolling prospective transfer students
Provide initial and ongoing training for enrollment leaders, admissions teams, and other university staff in the use of the transfer technology platform
Must possess at least 3 years of experience in two of the following
Demonstrated solution-focused analytical reasoning and quantitative analysis
Willingness to travel 30-50% domestically
Valid driver’s license
Knowledge of the academy, in particular admissions and transfer policies and procedures
Consulting experience in the area of enrollment management
Proven ability to manage complex projects independently
Proven ability to build and maintain executive-level relationships

Director Product Delivery & Integration Resume Examples & Samples

Enables coordination of Engineering and delivery teams, Architects and Quality Assurance to drive alignment and ensure delivery of key priorities while ensuring regular communication or delivery and financial status
Leads globally diverse teams in the delivery of prioritized internal development efforts. Partners with Portfolio Architects to provide vendor governance and oversight on the delivery of key solutions to Benefits and Payroll Business Partners for core Payroll, benefits and LTIA Products. Regrouping of various capabilities over time may occur based on HR priorities and investment demand
Creates and oversees portfolio delivery plans in terms of schedule, cost, scope and quality
Supports and guides the solution delivery development process, collaborating effectively across multiple cross-functional teams to skillfully execute on milestones and deliverables in a timely manner
Participates in the engagement of delivery and/or support teams, anticipates risks and issues, and negotiates where necessary to resolve any resourcing conflicts that may arise due to availability or skill
Promotes continuous improvement in both AXP Technology delivery processes and Third Partner Vendor processes to drive overall improvements in quality and performance
Actively engages in resourcing processes to ensure organization agility
Leads appropriate relevant agile principles adopting Delivery Transformation design principles where appropriate – including automation first and Kanban
Ensures adherence of portfolio (or Platform) supported relevant compliance requirements
Works with the Service Delivery and External Vendors to ensure quality and performance of portfolio/platform
Manages multiple projects or a logical grouping of projects (for example, by line-of-business, platform or region)
Prior relevant professional work experience with application development life-cycle, Agile (Scrum, Kanban, Scrumban or other agile hybrid) or other rapid application development methods
Bachelor’s Degree in related field required; advanced degree preferred
Experience driving large scale product delivery including change and financial management
Requires prior management, supervisory experience
Demonstrated experience with system architecture, design & integration as well as business knowledge in multiple disciplines
Deep expertise across a broad range of technology and experience with employee facing applications a plus
HR Technology and prior consulting experience preferred
Maintains awareness of technical and HR industry advancements to promote product roadmap adjustments
Preferred experience with leading and working across multi-location and multi-country-based teams
Previous experience in managing 3rd parties and /or packaged software
Strong executive presence and communication skills to lead Business Partner financial, project, or application performance reviews
Able to travel

Director SAP Basis Delivery Resume Examples & Samples

Leadership skills with very strong customer focus, positive attitude and results oriented
Solid analytical skills, experience solving practical issues and engaging cross functional teams of multiple process partners to gain consensus
Ability to work and collaborate with multiple teams and business units in a complex organization to achieve results
At least 6 years of SAP experience in SAP BASIS implementations involving ECC, SCM, CRM, BW and Hana
Strong background in delivery methodologies and experience in leading large SAP projects and teams
Strong understanding of SAP ECC Data Volume Management (DVM) concepts that include Data and Document Archiving, System Maintenance/Housekeeping activities, Custom Archive Objects, Solution Manager DVM template monitoring and configuration, FI Open Item Management, DART, and Information Lifecycle Management (ILM)
Experience in Archiving related technical knowledge, implementation providing conceptual and detailed technical design to meet business needs
Experience with TDMS and SAP BASIS for time sliced refreshes and extracting master data and configurations
Thorough knowledge of the specific systems area related to the management position

Director of Portfolio Delivery Resume Examples & Samples

Drives strategic design direction for epic generation
Interfaces with Enterprise Architect and other Solution Architects to ensure that designs are cohesive across the enterprise
Reports to the portfolio team on status of the program teams
Manages multiple program teams and determines delivery team assignment for an initiative
Facilitates story gallery and affinity estimation meetings for initiatives
Creates an application development infrastructure for software development that encourages quality, efficiency, scalability, maintainability, and reliability
Plans, assigns, and reviews the work of development product owners, scrum masters, application developers and QA engineers in the design, development, implementation, modification, and maintenance of proprietary platform systems
Guides business in formulating requirements; advises on alternatives and implications of new or revised computer systems/applications technology
Analyzes user project proposals, identifies omissions and errors in requirements, and conducts feasibility studies; recommends optimum approach and develops systems and/or applications design for approved projects
Identifies and evaluates the impact of proposed or requested major changes to existing application systems
Develops, implements, and enforces application systems analysis and development standards and procedures
Follows documented software development practices for analysis, design, development, testing, and deployment
Keeps current with the latest versions of applications development software, techniques and practices. Researches and develops new ideas in applications development
Constantly improves the quality and speed to market for new and ongoing product development projects as needs and demands increase
Ensures projects and products are completed according to product specifications and scope in a timely manner and within budgetary guidelines
Interviews and evaluates the technical qualifications of consultants and prospective Application Development personnel
5+ years of senior level software development management experience, preferably at a Director level and above. Bachelor’s degree, Master’s strongly preferred
Financial services or accounting experience preferred or experience with transactional processing
Proven track record in leading and building software engineering teams and directing the implementation of technology solutions for high growth organizations
Solid understanding of software product life cycle and software development release processes and tools
An excellent project manager with sound technical skills, advanced analytical ability, good judgment, and strong business focus
Strong working knowledge of the following: Java, J2EE, Oracle, and other IT infrastructure systems
Comprehensive knowledge of the principles, practices, and techniques used in information technology design and development: Agile, Object Oriented Development, Database Design, Requirements Traceability, Code Reviews, Prototyping, and Software Development Life Cycle
Professional presence and the ability to respond to inquiries from a variety of internal and external groups
Ability to work within a fast-pace development environment with an entrepreneurial spirit
Ability to deliver quality software production schedule and within budget
Ability to deliver results, prioritize activities, and to manage time effectively
Ability to work with internal and external customers in a professional manner to ensure project deadlines are met
Prefer experience in card processing/financial services industry or in a high-transactional processing environment
Excellent verbal and written communications skills to express complex technical concepts effectively, both verbally and in writing with the ability to present to groups
Excellent at presenting technological challenges within the context of business or market conditions and creating solutions to meet the challenge. Ability to deal with a variety of abstract and concrete variables
Ability to relate to people at all levels and backgrounds and build high performance teams and strong organizational partnerships
Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists
Possesses a strong work ethic and is passionate about achieving objectives
As provided in NetSpend's Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws

Associate Director IT, Commercial Delivery Resume Examples & Samples

Manage and optimize resources within the Commercial IT delivery team (direct reports, contractors, consultants and vendors)
Plan and develop strategies for Commercial IT to meet business objectives
Lead delivery of strategic IT commercial projects and initiatives during critical growth phase of the commercial and field-based organization
Lead and manage the implementation and maintenance projects for various business systems and IT applications for the commercial organization
Lead and manage relationships with key commercial vendors, services firms, integrators and other related third-parties and ensure that contracts are successfully executed and supported
Together with other managers and resources within the IT Commercial organization, assist in the on-boarding and training of new field-based employees in areas related to commercial systems and IT tools
Elicit requirements using interviews and workshops, document analysis and business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
Develop or oversee creation and maintenance of design documents, SOPs, test scripts, user acceptance testing, user documentation, production support documentation, and other relevant deliverables for various commercial systems
Ensure effective transition of documentation, knowledge transfer, service levels, and training required for production support of new and updated IT solutions
Serve as the conduit between the customer community (internal and external customers) and various internal and external support teams
Manage internal and external service provider quality and performance to ensure that services are delivered according to the specified service levels, requirements, and overall effectiveness
Build and foster effective relationships between the business, external service providers and IT
Ensure appropriate IT processes, procedures, and standards are developed and in place
Manage project risks in a timely manner to ensure that adverse outcomes are minimized
Coordinate commercial project priorities, alignment, and issue resolution with business owners, business partners, project sponsors, internal/external project team members, IT applications team members, outside consultants and other third-parties
Partner with other global and local IT managers to ensure effective collection and dissemination of Commercial IT initiatives along with other relevant IT and business priorities
Introduce best practice and process improvement ideas where appropriate
Manage the monthly and other periodic project reporting processes for Commercial IT projects
Ensure adherence to FDA computer systems validation compliance and Sarbanes-Oxley (SOX) controls
Bachelors Degree in Computer Science, Information Systems, or a related field; post-graduate degree or equivalent experience preferred
Must have a proven track record to lead a small-to-mid-sized team
Minimum of 10-12 years experience supporting / implementing commercial systems (or equivalent)
Experience managing commercial vendor relationships within pharmaceutical/biotech industry
Experience with formal software vendor selection process
Demonstrated ability to manage several complex projects at the same time utilizing effective project management best practices
Experience with Veeva CRM or Salesforce.com
Experience with solutions for Contract Management and Government Pricing (e.g. Revitas), Sales Reporting (e.g. Tableau), Incentive Compensation (e.g. Axtria), Patient Services (e.g. Service Cloud), Territory Alignment (e.g. Veeva Align) a plus
Experience with Marketing solutions and vendors a plus
Demonstrated project management, continuous improvement, and process maturity skills. Certification in technical methodologies (e.g. PMI, Six Sigma, Lean, ITIL , CMM) or equivalent preferred
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
Experience working with third-party partners
Knowledge of FDA, GxP Validation and relevant commercial compliance requirements

Director Engineering, Delivery Systems Resume Examples & Samples

Work with product on prioritization and scheduling of product and engineering features
Coach and mentor engineering teams and team leaders
Guide growth and evolution of the team and engineering platform
Own team engagement through 1x1s, communication, celebrations, training

Director, Account Delivery Resume Examples & Samples

15+ years in management consulting
10+ years in account/client management for projects at various sizes
12-15 years in technology and process skills. Lead and Delivery expertise
Strong Industry expertise in the areas of Software and High Tech
Better than average project management/SDLC skills
Very strong written and oral communication skills
C-suite “savvy” – can speak and translate technology and process concepts to non-technical executives and managers
Strong proposal writing/RFP response skills
Multiple diagnostic and assessment engagements managed (various sizes and scopes)
Resource management skills
Strong management consulting background
High degree of knowledge and experience with strategic concepts and technology
Great oral and written communication skills
Sales and Opportunity Development · Sales support for new opportunities within area of expertise · Identify and nurture new opportunities at billing clients · RFP Response support in areas of expertise · Attend Industry conferences - sales and/or presentations participation Intellectual Property · Contribution and Review of work done by full-time project resources at billing client · QA review of IP in areas of expertise (client agnostic)
Expertise evolving Account Management disciplines across multiple accounts
Self-starter and self-motivated with the ability to prioritize multiple demands
Solid consulting skills
Strong verbal and written communication skills, including: presentation, meeting facilitation, and documentation skills
Good organizational, multi-tasking, interpersonal, and planning skills
Bachelor Degree or higher

Virtual Director, Program Delivery Resume Examples & Samples

10 + years professional recruitment experience, preferably with a national organization
Strong experience in process improvement
Ability to identify and develop leadership bench
Financial analysis skills to create ROI statements for clients
Proven skills at implementing and developing recruiting strategies

Director of Claims Development & Delivery Resume Examples & Samples

As part of the EMEA & ZIP Claims team, set the strategy and priorities for development and delivery – including
Development and execution of the claims target operating model and associated strategic change
Development and delivery of Claims Initiative to enhance efficiency quality, customer, service and claims cost control
Development of claims technical capabilities talent and succession plans
Development of Claims and infrastructure Capabilities
Development of Claims business insight and enhancement of claims insight capabilities to required and Country VC discussions
Developing and retaining effective relationships with the EMEA executive , CCO'S and GI Claims to ensure alignment and support for claims delivery and the operation of the Claims Countries
Input to and support of Talent Review
The Development and delivery of claims insight to support evaluation and development of opportunities and arranging risks
In conjunction with the EMEA & ZIP CCO, development of insight and support for EMEA BU and Zip branch reviews
Development and measurement of effective claims initiatives performance tracking and reporting
Enhancement of local and regional Virtuous Circle as a ‘State of Mind’ rather than a process
Development and delivery of claims performance monthly reports and presentations
Ensure effective compliance with the GI Claims Policy Guidelines with EMEA Management team
Developing the Customer strategy to align to GI and GC strategy
Leverage Zurich’s scale to secure synergy in Claims Excellence, customer and partner services across the region
Graduate calibre with relevant business qualification or equivalent
Experience in relevant operational discipline
A proven track record of delivery preferably on an International basis
5-10+ years specific claims/leadership experience of managing large numbers of staff across several disciplines and functional areas within a large and complex financial services or customer driven organisation
High level of experience in project and change management
Understanding of legal and contractual requirements
Understand industry standards/benchmarks and protocols
Understanding of customer proposition and specific handling requirements
Understand budgetary process
Understanding of LOB’s operational capabilities, strategies and ongoing innovations
Specific knowledge of lead experts and expertise, who and how to engage
In-depth knowledge of the insurance industry, with subject matter expertise in at least one functional insurance discipline; e.g.; Underwriting, Claims, Risk engineering etc
Significant Experience in the leadership of Organizational Effectiveness or Change Management programmes
Programme leadership and senior/executive management and/or consulting experience required including the ability to lead programmes across multiple territories, business units and functions including owned and outsourced, partner operations
Detailed understanding of Zurich group Operations Strategy and direction and appropriate governance processes around the execution of major change projects e.g. project approval processes, CITO
In-depth knowledge of TZW
Able to establish relationships at executive level
Be able to articulate how to prioritise and work to deadlines
Programme design and execution skills
Creation of a shared vision of the need and end result as well as the journey
Senior leadership/executive capability to lead and manage significant and complex interdisciplinary teams including internal and external consulting resources
Senior leadership/executive capability to manage diverse and conflicting resource requirements understanding the relationship between business and change priorities
Senior leadership/executive capability to manage interdependencies and risks and to create a share understand go upside and downside risk
Negotiation and influencing
Ability to think across BUs and BDs
Ability to translate strategy in operational changes
Critical thinker
Ability to think outside the box / innovative
IT skills - proficient in

Senior Director of Product Delivery Resume Examples & Samples

Familiar and have experience in using agile/scrum methodologies such as SAFe to drive and deliver product releases
Leadership experience in enterprise agile environments
Maintain program capacities and metrics at team, program and portfolio levels
Participate in sprint reviews and retrospectives to ensure the program release is meeting its objectives as it progresses from concept to specification, design, development and launch
Participate in global and release steering committee meetings to help lead and steer the agile release train to deliver on agreed upon deliverables
Work closely with the leadership team to align and agree on strategic development objectives
Management and direction of all personal matters of Scrum Masters and or release train engineers
Drive continuous delivery approaches through each program to validate assumptions via beta and iterative feature releases
Bachelor's degree in computer science, information technology or equivalent
Certification or experience in areas related to Product Management, Scrum or Agile methodologies
At least 8-10 years of successful project & product management involvement, with 4 years in management positions strongly desired
3-5 years experience in Agile development particularly Scrum
Minimum 5 years general IT experience
Strong leadership skills and ability to positively influence stakeholders, customers, and team members
Interviewing, hiring, and training product owners and scrum masters
Appraising performance, rewarding and disciplining direct reports
Strong experience in Agile development particularly Scrum
Must have proven work experience as a technical "influencer" and ability to own and drive the product and/or specific product features
Preferred Additional Skills

Director, Digital Delivery, Development Resume Examples & Samples

Drive Digital strategy & adoption
Lead governance, roadmap, portfolio & delivery management
Drive Digital Platform Architecture, Roadmap, Development and Operations
Build and operate all new digital properties required for T- Mobile (web, retail, telesales, indirect dealers etc.)
Create and maintain the framework & process for web properties to be stood up and delivered and utilizes platform capabilities to reduce time to market
Build, innovate and operate Digital platform including technology, process, and change management components, as well as minor continuous improvement including bug fixes and minor feature implementations
Lead a large team that spans across the entire SDLC, including development, QA, Performance Engineering, Support and other related areas
Develop and maintain all content operations and analytics related requests for site tagging, site analytics and reporting dashboard
Extensive experience leading high performing agile engineering development and operation teams for companies with significant customer engagement
Extensive experience leading Web Architecture for Retail & Customer Care - Portals, Rich Internet Applications and Web Development
Experience managing cloud strategy & large transformation programs
Experience leading DevOps teams in a continuous delivery, continuous integration, and continuous testing environment
Experience with Adobe and Angular
Large scale Program & Budget management experience
Strong leadership skills, with the ability to conceive, communicate, and implement problem resolution strategies in order to achieve the best possible customer service
Experience leading a globally dispersed team of onshore and offshore resources
Bachelor’s degree required; Master preferred
Strong business acumen; incorporates overall objective in developing strategy and decisions
Exceptional communication skills, both verbal and written, regardless of audience, medium, or forum
Agile; thrives in a fast-paced environment, and has the ability to rapidly redirect according to Un-carrier strategy demands
Sees the “big picture”; understands the long-term and short-term perspectives of situations
Optimistic and energetic leader who can create a positive working environment
Collaborative, yet influential
Analytical problem solver; applies multiple technical solutions to application operational problems
Decisive leader who is able to move business forward quickly while balancing time, cost, and quality
Energy and focus to succeed in a changing environment
Able to balance risk adversity with creativity while engaging others
Excellent interpersonal and relationship skills

Director, Quality Payment & Delivery Reform Resume Examples & Samples

Bachelor’s plus MD degree
Minimum of 10+ years of Pharmaceutical and/or Healthcare industry experience
MPH or 3-5 years of director level population health management experience at either MCO or provider organization
Previous experience working with NQF and/or NCQA
Knowledge of new government payment and care delivery models
Ability to effectively work in a cross matrix environment
Deep understanding of the U.S healthcare landscape with prior experience working in/with a healthcare quality-focused organization (e.g. Joint Commission, IHI, NQF, NCQA, QIO), a provider association/society, academia, consulting firm, and/or the healthcare industry at large
Demonstrated understanding of healthcare environment, including performance measurement, quality measurement development process, as well as quality improvement and payment and delivery improvement models (OCM/ Bundled Payments as well as star ratings and Medicare payment measures)
Demonstrated strong verbal, written and platform presentation skill
Proven ability to develop customer-focused concepts that aligns with corporate strategy, build consensus (internal and external), establish objectives, and oversee project execution
Demonstrate high performance behaviors in areas of enable and drive change, flexible thinking and customer focus
Significant experience in healthcare-related industry with proven ability to collaborate effectively in a complex, matrixed commercial environment with internal and external stakeholders
Experience working with customers (e.g. quality organizations, public programs, health insurers, provider organizations)
Proven ability to cultivate relationships with thought leaders from the public and private sector

Director, Architecture Delivery Resume Examples & Samples

Make our technical transformation strategy real through delivery of solution and integration architectures and designs across the entire project portfolio
Driving innovation in Digital & Insights Architecture
Driving architecture engagement models and being an ambassador for partnership within IT delivery
Ongoing responsibility for building, developing and leading a team of technical leaders & Leaders of leaders
Establishing trust and serving as a trusted advisor to key business partners and customers

Systems Delivery Program Director Resume Examples & Samples

15+ years of experience with leading systems delivery projects or programs, including for government clients
10+ years of experience in leading large federal technology programs with teams of 60+ staff
Experience with delivering full scale technology solutions to the NMC
Top Secret clearance
BA or BS degree or 4+ years of experience in systems delivery
Experience with the full life-cycle of solution development
Experience with Agile
Knowledge of SECNAV and OPNAV preferred
MA or MS degree in a highly technical field preferred

Director Product Delivery & Integration Resume Examples & Samples

Prior professional work experience including business analysis, or development and project management experience
Experience driving large scale product delivery
Demonstrated experience with system architecture, design & integration as well as business knowledge in multiple disciplines including Marketing, Risk, Servicing, Pricing
Deep expertise across a broad range of technology and hands-on engineering/coding considering a plus

Director of Delivery Resume Examples & Samples

Support and oversee execution of Delivery policies, programs, and procedures
Work with all levels of field leadership on policy committees including delivery efficiency, safety, planning, transportation, risk and compliance, delivery associate compensation, operational technology, maintenance, among others
Implement specific procedural changes to Operating Companies to help increase delivery productivity/efficiency and reduce expenses
Develop and direct short and long term plans for the Delivery team, including Routing initiatives, productivity, efficiency, and technology changes
Collaborate with sales and marketing teams create world class customer service experience
Monitor effectiveness of daily routing activities to ensure all established Key Performance Indicators (KPI) and Sales/customer satisfaction goals are met – utilize Tableau for reporting
Lead planning and implementation efforts for strategic Delivery initiatives
Prepare corporate delivery budget, profit plans, and capital expenditures as required. Evaluate metrics and adjust activities to meet or exceed performance expectations
Maintain associate relations through regular department meetings
Assist the field with policies and procedures
Monitor associate morale; and submit and respond to ideas to improve associate engagement and enablement
Maintain relationships with OEM’s and technology providers to continually keep Sysco on cutting edge of technology advancements
Evaluate Route consolidation opportunities and cost efficiency measures designed to reduce expenses, including equipment utilization
Work closely with business technology to optimize and enhance Sysco’s current transportation technology platform
Evaluate and optimize shuttle network for optimal efficiency
Development of user documentation for standardized Sysco Delivery procedures
Development and implementation of standardized training programs
Plan, coordinate and facilitate delivery training across the Enterprise
Monitor and report on Operating Company Delivery expense
Work with Safety Department to ensure Delivery associates work in safe and efficient manner, while adhering to all Sysco Safety policies
Travel as required to fulfill assigned tasks
Direct Corporate distribution delivery team to deliver on strategic initiatives
Strong knowledge of Transportation and Delivery
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; Ability to write reports, business correspondence, and procedure manuals; Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Excellent communication skills with ability to develop in-depth presentations and deliver efficiently to Corporate and Field leadership
Forward thinking mindset, constantly looking at new ways to drive efficiencies through new process and new technology
Strong proficiency with spreadsheet, analytic, and word processing software, and ability to learn Sysco technology software and programs. Must have excellent computer skills
Seven years leading advanced Supply Chain Delivery operation
Seven years and/or combination of Education and Experience
Experience leading a complex supply chain delivery team
Experience managing remote employees
Strong background in delivery technology (routing systems, point of delivery systems, TMS systems)
Good presentation and communication skills
Understanding and working knowledge of transportation

Account Director Healthcare Delivery Resume Examples & Samples

Service Delivery - Responsible for managing the successful service delivery for Cognizant’s Healthcare BPS client(s) that have end-to-end Payer Operations and have US-based scope. Provider data management, claims, and appeals, call center, and clinical services experience are ideal
Significant US Healthcare Payer Operations / Delivery experience and domain expertise (10+ years)
Energy; ability to work in a fast-paced, entrepreneurial environment
Executive-level written and verbal communication skills, team leadership and deal-making experience

IT Director of Delivery Resume Examples & Samples

Lead a large team of software developers across geographic locations
Technical familiarity in multiple areas including web development, cloud-based deployment, database modeling, and data warehousing
Experience with Scrum methodology, Agile practices, and standardized SDLC processes
Motivate, coach, and mentor the team leads
Recruit and retain talented software engineers and technical managers
Manage the day-to-day project operations for the software development team
Experience with leading global teams
Collaborative, optimistic, and resourceful team player
Work with Product and Project Managers to understand vision, requirements, and timeline in order to allocate software development resources to meet the product’s technical needs
Appropriate communication skills to lead large global team as well as to interface and interact with all levels of leadership
Work closely with the Project and Product teams to develop the technical details behind the product plan
Act as a resource to Software Developers to provide technical guidance, help them solve problems, and validate approaches
Experience with delivering solutions that leveraged the following technologies: Java, Tomcat, Oracle DB, HTML5, Talend, Javascript, BootStrap, Spotfire
Familiarity with design patterns, SOA, MVC, coding frameworks, experience delivering large scale enterprise systems on cloud infrastructure, SQL, data design, and modeling
Strong multitasking skills
Experience in delivering solutions in the Healthcare/ Clinical domain
Working in regulated industries and experience with HIPAA and 21CFRPart11
Strong staff management skills and the ability to effectively manage multiple teams
Excellent project management skills, including the ability to use automated project management tools such as Microsoft Project
Ability to manage, develop, administer, and track capital and operating budgets
B.S./M.S. in computer science with 12+ years of equivalent delivering software platforms

Senior Director, Delivery Resume Examples & Samples

Passion for technology with fearlessness to roll up your sleeves and get dirty with code, design, architecture, and deployments
Boldness in the face of ambiguity and the courage for decisiveness
Bachelor’s degree in computer science or related field required. MS preferred
10+ years of hands-on software development experience, preferably with enterprise SaaS solutions
10+ years with .Net or Java and SQL
Experience managing teams of at least 25
6+ years of leadership experience, including at least 4 years in management of software teams
Experience with developing and managing enterprise scale SASS applications, building HTML5/Angular based mobile applications, creating massively scalable APIs (REST, SOAP) and using machine learning to solve real life challenges would be highly desirable

Director of Technical Development & Delivery Resume Examples & Samples

Direct the integration and delivery of new platforms, consumer credit, loans and other financial systems
Lead the overall solution delivery from organizational requirements, architecture, and design through testing, deployment and ongoing enhancements and support
Responsible for overall technical solutions in support of the company’s financial organization with applications supporting growth internal and external customer base
Responsible for organizational transformation utilizing continuous delivery modules, DevOps methodologies, automation and Agile practices
Responsible for executive level partnerships, communication and translation of high-level business requirements into actionable long-term technical solutions
Ensure overall staffing and workforce levels needed to meet deliverables and timelines to include, hiring, training and leveraging vendor partnerships
Stay abreast of emerging technologies to meet rapidly changing market demands
Bachelor’s degree in Computer Science or related technical discipline required; Master’s degree highly preferred
Significant experience leading Agile development teams and delivering solutions using CI/CD models
Experience in DevOps and related tools
Proven experience in the solutions development and delivery of financial systems; experience in consumer credit and loans platforms highly preferred
Ability to manage multiple projects and deliverables with conflicting priorities and deadlines
Knowledge of Oracle Financial Services Lending and Leasing, or experience with other similar financial platforms is preferred

Director Delivery Resume Examples & Samples

Responsible for building a world class team of Delivery Leads that have a strong impact on the agile way of working in Klarna
Responsible for the overall planning, execution, delivery and release of our largest and most complex cross-team engineering initiatives into production
Coordinate and choreograph delivery across engineering teams and manage to plan
Identify, diagnose and remove cross-team impediments so teams can deliver
Negotiate scope and manage trade-offs for delivery and cost/benefit process improvement decisions
Relentlessly focus on improving and maintaining deliveries across teams
Establish and manage to KPIs
Manage progress, risks and issues with teams and stakeholders
Proactively communicate with stakeholders and our community to explain what’s going on
Several years of experience in managing a team of agile coaches or delivery leads
Several experiences of managing and delivering complex software and challenging cross-team initiatives from inception to production deployment
More than 5 years experience as hands-on technical leader with deep knowledge in Software Engineering, progressive Agile techniques and delivery practices (XP, DevOps, and CD etc)
Practical and pragmatic experience of applying a variety of Agile techniques in different environments, and at scale
Highly analytical and data driven
Masters degree in Computer Science or equivalent experience

Director, Program Delivery / Pmo Resume Examples & Samples

Proven track record in successfully delivering strategic programs
Strong leadership acumen including executive presence and ability to story tell and craft executive communications
10 or more years of demonstrated project management experience
Overall knowledge of infrastructure lifecycle management inclusive of implementation, capacity management, growth and contraction
Strong understanding of core process that enable high performance operations teams
Ability to thrive in dynamic, fast paced, high velocity environments
Strong influencing skills and ability to interact with senior management
Management of large program teams
Demonstrated experience managing project budgets in excess of $250K – including initial estimation, tracking of actuals, and understanding of deviations
Develop resource plans, coordinating/on-boarding of project resources, development and execution of communication plans, defining and executing risk management plans
Proactive approach to communicate status to stakeholders effectively, with an emphasis on maintaining alignment with core project sponsors
Bachelors degree in Business Administration, Information Technology, or applicable field of study

Director, Program Delivery Services Resume Examples & Samples

Lead and support business development activities such as identification, proposal development, and other pursuit activities at clients while working with the appropriate KPMG resources from other service lines/industries
Develop and deliver Advisory methodologies for various industries focused on program management and large transformational programs
Develop and sustain trust-based relationships with Directors, Vice Presidents, and C-level executives
Lead KPMG team in delivery of services/completion of deliverables outlined in signed statement(s) of work while managing and adhering to KPMG engagement management and financial management policies
Support customers in driving and completing programs and project, including establishing project framework and processes while resolving issues and removing barriers to progress
Ten years of experience assessing and planning IT capabilities and transforming large technology programs
Demonstrated ability to identify business opportunities, attract new business, and build lasting professional relationships with senior level IT executives
Demonstrated ability to build and lead teams of various size in delivery of services to customer, including leading remote or offshore resources
Ability to formulate and express ideas clearly and effectively in verbal and written presentations, travel may be up to 80-100%

Director, Product Delivery Resume Examples & Samples

Manage a team of 5 Product Advisors to assure timely, accurate, and quality interpretation and delivery of opportunity roadmaps to members in support of analytics products
Provide deliverables to the members with a focus on knowledge management & sharing thereby yielding higher retention
Work closely with sales and relationship managers, performance improvement and consulting teams to ensure integrated approach to member customer service
Facilitate member calls and in-person meetings
Present to senior level members and foster relationships with member executive teams
Master's degree preferred (Healthcare related degree preferred)
7+ years in healthcare consulting or healthcare operations management in a clinician or leadership capacity
Knowledge of data collection requirements for Centers for Medicare & Medicaid Services (CMS), The Joint Commission (TJC), Mass Health and other selected national registri
Demonstrated analytical reasoning and solution-focused problem solving
Experience presenting to groups
Excellent communication skills including written and verbal

Director, Hotel Sales Delivery Resume Examples & Samples

Building brand and market sales plans
Working across the business in a collaborative way to meet the needs of Americas hotels performance
Work as an advisor to the Sales & Revenue Leadership teams to elevate account management and activities towards revenue success
Must have 5+ years of hotel DOS or sales related experience
Must have GSO experience (3+ years, above property)
Must understand key account management process, and have worked in customer account management role for 3+ years
Exposure to owners/asset managers – presentations, working relationships, task forces
Highly analytical, and ability to dive into numbers, interpret and build plans that lead to results (proven track record)
Excellent PowerPoint and Excel skills
Charismatic personality, can do attitude and flexible style

Global Delivery Centre Director Resume Examples & Samples

Building and maintaining partnerships with local Consulting Services (in conjunction with the GDC Business Partners)
Near and Offshore delivery for strategic accounts
Supporting the positioning and selling of GDC Solution Services (in conjunction with GDC Solution Leads)
Driving Service Industry expertise within the GDC Czech Centre
The vision and leadership of the GDC Centre – ensuring that it is fully participating in the ONE GDC vision
The growth and the development of GDC Czech’s primary asset – its Consultants
10 or more years’ experience in selling, staffing, and delivering projects/Managed Services and leading virtual IT and/or Consulting Services organizations at region and/or corporate level
Hands-on technical implementation experience over your career to be able to understand all the details of projects and engagements
Demonstrated experience in managing outsourcing relationships
Consulting Services or Consulting management experience in information technology and software development disciplines along with an ability to develop and integrate plans
Experience interacting with Teradata and client executives and experience in developing the agenda, personal attention and hosting site visits by executives
Ability to relate to all levels of consultants from college graduates to senior managers
Ability to manage a successful business and P&L
Continued education and involvement in industry related activities
Good understanding of analytics and data warehouse business and key processes, products, solutions and services offers
Experience leading organizations in an open, respectful, engaging, outgoing and people focused style
Experience with building relationships and communications of virtual and/or geographically dispersed teams
Hands on experience in career development of consultants and managers

Director, Operations & Service Delivery Resume Examples & Samples

Manage Computer Operations (7x24)
Manage Enterprise batch scheduling (Cisco Tidal) to support production job schedule
Manage operations teams to automate routines for the Development, QA, and delivery of software to Production environments
Manage production issue resolution and issue prevention
Manage the Service Desk and ensure effective support services are delivered to the business
Manage the Dev Ops team in matters such as product reviews, application patching, capacity planning, and data management
Manage Business Continuity plans and ensure data backups are aligned with retention policies and disaster recovery objectives
Manages ITIL (Information Technology Infrastructure Library) compliance process for incident, problem management, and change management
Work to ensure continuous availability of source control, integration, and change management systems (i.e. Jinkins, GitHub, and Octopus)
Work directly with the Application Development teams to provide daily support aligned with a model of continuous software delivery
Work with the infrastructure, security, and development teams to drive efficiencies in operational quality and process improvement
Develop and enforce production assurance best practices
Contribute to the development of policies and procedures for the production and service support function
Manage annual SOX404 compliance audit
Degree in Computer Science or equivalent experience preferred. 10+ years in managing technology operations teams with a minimum 5 years related work experience with direct operational management of mid to large (200+ servers) environments
Experience with a broad spectrum of technologies including networks, servers, storage systems, backup/archive systems, high availability, disaster recovery and data security systems
Previous experience of physical datacenter environments and familiarity with HVAC systems or other physical facility related infrastructure components
Experience exercising independent judgment, customer service, problem solving, and working independently across large organizations
Demonstrated project management experience, including the ability to plan, schedule, and successfully carry out multiple projects at the same time
Experience transforming teams through performance management, realignment and hiring to achieve higher performance levels
Prior working experience in a DevOps capacity desired
Experience in managing enterprise Information Technology service desks
Experience with enterprise monitoring and syslog tools, Solarwinds and Cisco Tidal preferred
Experience with Microsoft Azure Cloud, O365, or other hosted Cloud services and associated architectures models such as SaaS, PaaS, IaaS
Experience developing process and software quality control procedures in the migration of application software from development into production
Experience with automation, virtualization, orchestration, continuous integration, deployment, and implementation systems
Experience with DevOps infrastructure automation (AWS and/or Microsoft Azure)
Knowledge of ITIL concepts and current technology protocols and standards (i.e. service delivery)
Knowledge of system monitoring solutions for all infrastructure layers e.g. Splunk, Solarwinds, Cisco Prime, Nagios, and others

Director Delivery Execution Resume Examples & Samples

Timely delivery of high quality ACT software products, within budget, as agreed with the sponsor or as dictated by industry or regulatory bodies
Lead and mentor team and make them successful using agile software development management processes, ensuring that the team is always following the framework and looking for opportunities to continuously improve
Protect team from outside interference, consistently removing impediments and ensuring work is delivered as a team
Support management activities in project estimating, budgeting, resources allocation and status reporting
Update stakeholders of new releases; effectively communicate in writing and face-to-face presentations on project status, metrics and reporting to all levels within organization including technology VPs, Directors, Quality Assurance, Enterprise Architecture and vendors
Delivery of Production Support Services, Maintenance and Break Fix capabilities that ensure high availability and cost effective operation
Manage globally distributed teams, including Third Party Vendors and Outsourced Partners to guarantee deliverables to Time, Budget and Quality Objectives
Develop, review, manage, set and measure objectives and motivate senior technicians to successfully accomplish company and personal advancement objectives
Establish goals to ensure ongoing development of staff and practices to maintain and enhance skill levels and encourage employee satisfaction
Successful management of budget and head count responsibilities
Manage customer relationships, including idea generation and problem solving that will delight our customers
Successfully manage internal relationships with sales, portfolio/product and other key stakeholders
With direct reports - to guide the agile development process and meet agile organization objectives, facilitate problem resolution, formulate process improvements and technical improvements, and maintain good morale
With peers to negotiate project resources, priorities and dependencies and to resolve issues
With Product, Sales and other internal organizations that sponsor work to ensure a common understanding of project and product direction, and to provide a cohesive understanding of the roles and responsibilities among the organizations
With Architecture to discuss, agree and present direction for product delivery efforts
With Operations to ensure mutual service levels are met and to ensure operational and performance requirements are addressed
With external customers to make sure that we understand their technical needs and issues and that we are providing the confident leadership to make the ongoing relationship and partnership a success
With Vice President to report status and to plan activities, including resources and budgets
With Third Party Vendors and Outsourced Partners to guarantee deliverables to Time, Budget and Quality Objectives
With Content Suppliers where required to represent the company on technical issues and decisions related to product delivery efforts
Degree in computer science, software development or related fields and/or equivalent work experience
10-15 years of a proven track record of software development including directing the use of offshore development organisations in a complex, global organisation and associated agile methodologies/processes, ideally in a travel systems environment
Experience should include 5+ years people management, coaching, and issue resolution skills. Ability to address employee concerns in an open and flexible manner. Experience in managing staff assessment, training, objective setting and reviews. This position requires mentoring others in these skills
Strong applied knowledge and expertise in the use of agile and lean project management with a focus on both custom software development as well as commercial software implementations
Solid understanding of competitors products and services and awareness of how particular services allow companies to differentiate themselves within the travel market place
Dynamic and self-motivated servant leader to provide direction under complex conditions which often includes ambiguity and uncertainty
Client-centric mentality, with experience directly managing successful client relationships
Able to build and maintain rapport with all levels of the organisation, across global departments; notable experience with stakeholder management
Ability to set goals and implement strategic direction with global customers and across departments
Ability to work directly with the global customer and to interpret customer need and make it a reality

Senior Director, OEM Software Delivery Resume Examples & Samples

Performs technical milestone planning / rollout planning of SiriusXM software, ensuring that all upstream technical elements are developed and in place to support delivery goals of program, including coordinating cross-functional teams as-needed to support development
As Delivery Executive, successful candidate will be capable of providing leadership to all key contributors related to the program
Delivery Executive will specify and manage direct tactical responsibilities for the assigned Agile Technical Program Manager
15+ years of experience in the design, development, and management of OEM Infotainment products
Direct knowledge of IP-based delivery of content into vehicles
Strong comprehension of embedded operating systems and application-level frameworks as applied to Infotainment delivery
Familiarity with popular automotive frameworks a major plus (QNX, QT, Android, Automotive Linux, Genivi, etc.)
Good public speaking and presentation skills
Ability to understand and specify software structures and APIs
Documented experience in program management and launch, with a preference for experience in Agile methodologies

Director for Engineering & Delivery South East & North Asia Resume Examples & Samples

Promotes sound delivery practices that include robust analysis, design, development and quality assurance, implementation and support practices
Ensure the work load is managed and prioritized. Ensure resource allocation and requirement is fully understood, managed and maintained
Ensure strong and effective communication between Manila and wider ADC teams in the APAC region
Provide timely and accurate performance management for development team
Computer Science degree or equivalent
Experience in Payments Industry. Particular knowledge of EFTPOS and Payment Switching technologies
Proven leader with skills of driving to continuously improving practices and methods within the team and wider organization
Experience in using tooling used for delivery of solutions (e.g. JIRA, Spira, Confluence, MS Word, MS Excel, MS Projects, MS Visio, etc.)
At least 10 years commercial development experience - substantially in enterprise environments
Broad range of experience in Enterprise software stacks - including databases and integration/API concerns
Demonstrable appreciation of and affinity for UI and user-experience (UX)
Knowledge of Continuous Delivery (incl. continuous integration) tools and techniques
Knowledge of financial services with relevant knowledge of EFTPOS and cards processing, scheme regulations, and financial message protocols (ISO 8583)
Ability to abstract and synthesize information
Ability to organise and structure and plan
Ability to contextualise problems and opportunities

Senior Director Implementation Delivery Resume Examples & Samples

Leading delivery of onsite & offsite development teams
Provide technical vision and subject matter expertise for enterprise platform development
Evaluate and select technical solutions based on business requirements and standards
Research and present industry best practices to product development and business stakeholders at all levels
Participate in requirements and design sessions as well as being responsible for the successful development of product
Develop and maintain project plans, status reports, risk and issue logs, budget/ongoing project forecast of resources and materials and other project related artifacts
3+ years of experience leading and coaching software development teams in an agile model
Ability to deal effectively with a diversity of individuals at all organizational levels
Bring clarity and progress to topics despite being given incomplete or conflicting requirements
A knack for talent evaluation and driving significant organizational change
Has experience in technology transformation, experience with transition state and future state architectures, and greenfield development
Versatility and flexibility to work within constantly changing priorities with enthusiasm
Passionate about innovation, particularly how large organizations can use various technologies, partnerships, and even educational institutions to accelerate innovation efforts
Has worked closely with Product Owners to understand the enterprise platforms requirements
10+ years of application development experience and having full application development to deployment experience
Experience with (SDLC) software methodologies such as Scrum/Agile

Director, OEM Software Delivery, Asia-pacific Resume Examples & Samples

Serves role of technical single-point-of-contact with OEM/Tier-1 Software Ecosystem in conjunction with SiriusXM Account and Business Development teams during early development, leading technical marketing efforts during advanced development planning
Works very closely with OEM/Tier-1 Software Program Managers to negotiate execute technical delivery details related to the SiriusXM software, including managing expectations and ensuring delivery to those expectations
Works closely/daily with Agile Scrum Team to assist in management of backlog, identify and solve issues, and maintain focus in delivery. Assigned Agile Scrum Master will effectively be a 'dotted-line' report into the Software Delivery Executive
Advanced degree in Electrical, Computer, or Software Engineering required
Direct knowledge of SiriusXM satellite delivery products, systems, modules, or software
Extensive experience in holding design responsibility for OEM Infotainment products
Spelling, grammar, proofreading and editing skills
Experience in embedded product software development (C, C++, Java, etc.) a major plus

Director, Enterprise Program Delivery Resume Examples & Samples

Manage a large portfolio of Enterprise projects from concept approval through to successful launch
Maintain a portfolio view of project status relative to timeline, scope, budget and customer experience impact
Provide executive level communications on portfolio and project status, including launch communications and post-launch results (both launch success and performance to business case)
Facilitate executive level portfolio steering meetings
Ensure project interdependencies are identified and managed across the project portfolio
Support risk identification and mitigation across the project portfolio
Enable the timely resolution, and escalation as required, of project issues that negatively impact project time, scope, budget or customer experience
Provide objective input at all project delivery gates from concept approval through launch go/no-go
Support the development of integrated launch readiness plans, including channel communications, incentives, process / policy changes, knowledge management, training
Contribute to building an aggregate view of channel capacity to support the launch of the quarterly portfolio in market
Facilitate executive level post implementation reviews capturing both project execution results and performance to business case
Implement ongoing process improvements based on data and feedback from post implementation reviews
Manage a project intake process to optimize the allocation of resources to meet high demand
Build a strong team of project management and launch enablement professionals that are precise, methodical, customer-centric, technically skilled and proactive communicators
Lead the team so as to ensure consistent, high quality definition of program objectives, detailed management of work plans and deliverables, issue and risk identification and mitigation, end to end quality of delivery, coordination across key stakeholders and achieving timeline, cost, scope and delivered value objectives
Coach and mentor team members to improve performance
Manage top talent through training, career paths, career development, capability / skills development and certifications / qualifications / credentials
Manage a team of 7 direct reports and manage the team operating costs within the departmental budget
Post-secondary education with 15+ years’ experience and at least 10 years in corporate program management, management consulting, product management, or similar positions at a large company
Experience building a successful corporate program management office
Experience leading several large, complex projects
PMP (Project Management Professional) certification
In-depth knowledge of operations and systems platforms
Strong cross-group collaboration skills and experience working across multiple beams both within a department and corporate wide
Ability to influence senior executives
Ability to develop strong stakeholder relationships building trust and confidence
Ability to drive alignment between diverse groups with differing priorities
Excellent presentation, written, verbal communication skills, including an ability to make complex issues easy to understand for a variety of audiences
Excellent listening skills
Ability to communicate to executive audiences, yet also be grounded in the detail
Ability to step in and get involved in the detail as needed to address project risks or issues
Balanced, fact-based decision maker with a strong customer first mentality

Director, Insights Service Delivery U.S Resume Examples & Samples

Proven track record of managing/leading large and complex workforce in a multi-site environment
Relationship builder - ability to influence at all levels across hierarchy spectrum and responsibility areas. Capable of dealing with entry level staff through to C-suite simultaneously, plus highly effective at building strong collaborative partnerships with stakeholders across the organization (Sales, Marketing, Product, Finance etc)
Strong and demonstrable commercial awareness/skills. Experience of building budgets, supporting top-line growth, managing costs and delivering profitable outcomes
Highly presentable, confident individual able to quickly establish authority and influence. Needs to be able to establish senior level credibility as well as engage with junior audience
Action and results orientated. Someone who is driven to achieve consistently. Ability to set expectations and deliver high quality results
Academic background and high intellect
Strong numeric and analytical skills
A decision maker comfortable dealing with ambiguity
Experience leading/managing in a process driven environment
Customer facing experience and credibility
Ability to develop performance at individual & functional level. A strong coach with proven success in developing others
High personal resilience, strong character, someone that doesn't quit/give up
Serves as a core member of the Global Insights Service Delivery Management Team. In this capacity, provides Leadership and Management with regular performance/progress updates, serves as a critical adviser to the team and contributes to the strategic direction of the business
Responsibility for the day to day running of the Insights Service Delivery function in the U.S. - ultimate responsibility for ensuring client programs are delivered on-time and to the highest quality standards
Directly supervises team of Insights Service Delivery Managers; conducts employee performance reviews/evaluations and career development discussions; recommends performance ratings; trains and coaches to develop and enhance the performance and skills of team members; participates in the interviewing, selecting, hiring of employees; ensures training of new staff; drives results in alignment with business objectives; leads/facilitates internal meetings as well as client meetings in support of implementation and sales
Drives ongoing performance improvement across measured areas of service, quality, commercial, customer
Managing resource to a budget - ensuring that the right staff are in the right place, at the right time to deliver world class customer experience. Developing and overseeing resource modelling strategy longer term to achieve improved productivity, utilization, profitability and customer experience
Supporting pre-sales processes and working with Sales Management to win new business; implementing business; proposal review and refinement; recruiting and staff development based on demand
Oversee and execute process, the development of policies, procedures, methods, and tools in support of delivery
Create an environment of continuous improvement with regard to process. Leading a program of process design, documentation and consistent adherence to business critical processes
Work proactively with Finance to optimize the costs Vs revenue ratio and ensure that all financial measures of success are achieved
Create and supervise a world class, high performing, customer centric culture where employees are passionate about the Cision business and our customers
Lead program of regular communication to include performance (financial, operational, customer), projects/initiatives, reward & recognition of outstanding contributions etc to drive employee engagement

Senior Director, Cyber Defense & Delivery Resume Examples & Samples

Responsible for the strategic direction and oversight of the following
3-5 years working in, leading and building Security Operations Centers responsible for active threat monitoring and detection
3-5 years participating in, managing and leading an Information Security Incident response function
1-3 years managing or operationally supporting technology platforms
Requires strong knowledge of SIEM technologies, Red Team / Blue Team exercises, Cyber Kill Chain, Detective Technologies (IPS, IDS, End Point Security, etc.), Intelligence resources
Excellent interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout organization
Demonstrated track record of both project and operational delivery
Advanced degree preferred (MBA / MS)
5+ years of experience in a sr management role
Experience in the telecommunications, defense contractor or government industries desired
Industry Certifications such as CISSP, CISM etc

Director, F&B Franchise Delivery Resume Examples & Samples

Coach and develop team members
Ensure team is current on brand-specific, F&B, guest service and HR initiatives. Identify training opportunities within the team and coordinate/facilitate training at regional events to eliminate gaps
Guide team in finding the best approach providing consultation and ongoing support to the hotels on implementation and delivery of new F&B initiatives
Provide guidance to direct reports in problem identification and resolution. Work with internal departments as needed to escalate consistent issues or noted trends and bring resolution
Accompany directs on hotel visits occasionally to assist in training and ensure teams are providing effective problem analysis/resolution
Analyze hotel performance data provided by Operations Analytics & Insight team to develop insights around potential solutions to hotel performance issues in the areas of F&B, guest experience and operations
Understand the results that stakeholders desire from various processes and provide insight into how efficiently and effectively those results can be achieved
Guide, coach, and tutor all direct reports to ensure a good level of productivity and consistency in the consulting process
Champion the ways of working and operating model for WHSD
Reporting – Prepare and submit a timely regional or brand summary of the team’s performance measures. Ensure that all other reports required by other departments are prepared and received in a timely manner
Special Projects –Independently complete special projects (examples include assessment of competitive data, brainstorming on new ideas to better implement strategies, developing innovative consulting or organizational tools, researching trends, planning for implementation of targeted programs to hotels, etc.)
Regional Meetings – Develop and present at regional meetings in the assigned geographic region
Lead assigned functions within established budgetary and manpower plans; establish performance standards, and operating procedures. Participate in creation of department staffing and capital budgets
Asset Responsibility – Ensure that Company vehicles and training resources, computers and audio-visual equipment are properly transported, secured and maintained
10+ years progressive work-related experience in the hospitality industry. Experience in hotel F&B operations (as GM, F&B Director, or other multi-unit hotel management) preferred, with demonstrated mastery of consulting and business knowledge and understanding of multiple disciplines/processes related to the brand culture position. Experience with various brands preferred
Demonstrated effective verbal and written communication skills for the purpose of providing information to clients, vendors, senior management and staff
Ability to interpret hotel performance data to reach actionable insights to drive performance
Demonstrated expertise in operations, product/quality, service, F&B and people tools/processes
Demonstrated experience in industry training, including preparation, implementation and delivery of training programs
Demonstrated analytical skills and ability to use the results of analysis to make effective strategic decisions
Strong problem solving and time management skills required
Demonstrated ability to identify actions to improve hotel performance and develop an action plan tailored to an individual hotel/account’s needs and sophistication
Demonstrated ability to manage multiple tasks and projects with effective follow-through and attention to detail

Director, Jamf Now Development & Delivery Resume Examples & Samples

8 – 11 Years professional experience in Enterprise Software development roles demonstrating progressive knowledge and growth in responsibilities (Required)
5 – 7 Years previous management experience (Required)
5 – 7 Years in development tools (including but not limited to: Java, Objective C, Swift. MySQL, Ruby, Python, Eclipse, Mobile) (Required)

Director, Agile Delivery Resume Examples & Samples

Supporting our Product Management, Content Management, and Development teams, leads the collaborative process of continuous roadmap and release planning
A leader in the transformation of a 100-person technology group and roughly 400-person operating unit to become a collaborative, engaged and performance-driven Agile organization
Drive the scaling of our processes to support our product portfolio, major initiatives, and alignment of cross-team dependencies for delivery
Collaborates with executive leadership team on portfolio governance for Scrum, Kanban, and other projects
Maintain effective communication with senior management to keep them aware of critical issues confronting organizational-wide initiatives and recommends potential plans of action for addressing those issues
Communicate the benefits of scaling Agile for all parts of the organization, gain buy-in, and inspire others to become proponents of change. Be a true change agent
Relentless in applying the discipline of transparency. Transparency is key to having trust and allowing for the best decisions and outcomes
Support the Agile process transformation, including product development flow and technical practices. Continuously tune the process to address the critical issues unique to the organization
Support the team’s efforts to identify, communicate, and resolve interdependencies, risks, and issues
Facilitate the development of the Scrum Masters and Delivery Managers on the team, and lead recruiting of additional staffing as required
Evolve our metrics program to include quantitative and qualitative measures of value, outcome, velocity, morale, and satisfaction. Ensure the use of effective KPIs are integrated into our organization
Ensure productivity by fostering cross-team communication, empowerment, and accountability. Help teams manage and resolve conflicts
Applies teamwork, risk management, and communication to lead key projects/teams that may not fall under traditional Agile management
Implements processes and supports teams to consider shared services and cross-team alignment at all levels of planning
Ensures teams are communicating and engaging effectively with stakeholders
Oversees the integration of Technology processes with other functional areas in order to ensure the success of corporate strategies, products and initiatives
Assertive – must be able to ensure agile and scrum concepts and principles are adhered to, and not afraid to be a voice of reason and authority. Willing to hold teams accountable to vision and values
Situationally Aware – must be the first to notice differences and issues as they arise and elevate them to teams and to management, where appropriate. Proven problem-solver
Enthusiastic – must be high-energy and a passionate advocate for delivering value
Creativity, initiative, and flexibility – tempered by pragmatism, patience, and attention to detail
Excellent prioritization, risk identification, and issue problem solving skills to keep projects on track
5-10 years of experience leading agile development teams in a software product company
Strong leader with a minimum of 10 years of experience managing, coaching, and leading senior and mid-level staff
Competence working on large complex products, including managing multiple interdependent internal and technology partner teams
Experience working with distributed teams
Balanced business/technical background. Sufficient level of technical background to provide highly-credible leadership to technology teams. Ability to accurately and objectively evaluate complex project risks and issues, and communicate these effectively to business stakeholders
Experience with Kanban a plus

Director Product Delivery & Integration Resume Examples & Samples

Establishes and maintains strong relationships and partner with Product Management, Architecture and Engineering ensuring regular communication of delivery progress is maintained
Enables coordination of Product Management, Engineering and Architecture and Quality to drive alignment of activities
Reviews and oversees portfolio delivery plans in terms of schedule, cost, scope and quality
Supports and guides the development process, collaborating effectively across multiple cross-functional teams to skillfully execute on milestones and deliverables in a timely manner
Proactively anticipates any risks and issues that may arise during the delivery of the portfolio plan and ensure that appropriate mitigation actions are undertaken
Participates in the engagement of delivery and/or support teams, negotiating where necessary to resolve any resourcing conflicts that may arise due to availability or skill
Promotes continuous improvement in Technology delivery processes to drive overall improvements in quality and performance
Works with the Service Delivery to ensure quality and performance of portfolio/platform supported
Strong collaboration with Product Owners, Technical Product Owners, Business partners, Compliance/Legal/GCO
Prior relevant professional work experience including business analysis, or development and project management experience
Rich knowledge and experience across a multiple of engineering teams including USAR, Web Engineering, Digital Engineering, Servicing, Risk Systems, etc
Portfolio Management
Release, Deployment, & Testing
Systems Development Management

Program Director of Delivery Services Resume Examples & Samples

Promote and provide stewardship as it pertains to our core values (trust, humility, embrace change, passion and a strong work ethic, positive attitude, team player and honesty and integrity, teamwork) to foster a positive work environment
Partner with Sales and Managing Consultant to mobilize the various organizations/teams within WWT (Professional Service, Business Development, Integration Technology Center, Advanced Technology Center, etc.)
Review engagement Scope, expected timelines and interdependencies across opportunities in each work stream
Identify risks and proactively communicate them with respective organizations/teams involved in pre-sales functions
Develop and maintain strong relationships with the key customer stakeholders defined within each project and their management and others as directed by Client Executive
Develop comprehensive knowledge of WWT’s professional service capabilities and continuously work to identify relevant ways these capabilities can serve the customer
Remain a key advocate for Professional Services and grow the services business within the account
Create and organize a rolling 6-12 month execution roadmap. Execute on the plan, pulling various internal and external groups Professional Services together to achieve the required objectives
Provide overall delivery oversight as the focal point for work streams-both internally and externally
Ongoing development and maintenance of staffing plans to ensure successful execution
As part of staffing plan, lead the hiring effort for all new Professional Services employees that are required to fulfill our obligations within the account
Enable seamless transition from Pre-Sales to Post-Sales points by providing advanced notice to the delivery teams
Be the focal point of Professional Services escalation for customer
Conduct weekly, monthly programmatic meetings, both internal and client facing
Provide monthly reporting on customer to the Client Executive and Professional Services leadership team
Account for the profitability of the overall Program
Minimum of 5 years management experience on large services programs preferred
Experience with multi-site deployments (Branch Services), where deployment across multiple sites/locations required a strict timeline
Strong technical knowledge across the various technical landscapes (Voice, Wireless, Routing & Switching, Virtualization, Storage, Facilities Infrastructure, VDI, Applications, etc.), with a preferred set of experiences with Business Development teams (e.g. Cloud and Security)
Professional services experience focused on delivery of technical engagements to large commercial, utility, state and local government accounts
Strong organizational skills (PMP or PM experience)
Strong business background and understanding of financials, contracts and business processes
Professional demeanor with the ability to speak at the executive level and build relationships
Experience working with customer stakeholders at Senior Management and Director levels

Continuous Delivery Platform Director Resume Examples & Samples

10+ years hands on experience in delivering technology solutions/product
Proven track record in brining innovation to large enterprises
Proven track record in developing Platforms Product strategy and vision
Extensive background in working with business and technology partners to develop platform roadmaps
Proven track record of being results orientated with demonstrated ability to achieve aggressive goals
3 years’ experience in devops automation for cloud-based enterprise systems, specifically AWS
2 years additional relevant professional experience accepted in lieu of a degree
1 year experience in using Docker or other container technologie
Demonstrated negotiation and communication skills

Director, Ebusiness Digital Product Delivery Resume Examples & Samples

Serve as a strategic thought leader closely collaborating with business teams to define our strategic roadmap to further the maturity of our digital offerings
Advocate a holistic approach that improves the efficiency of people, process and technology
Champion integrated enterprise solutions driving efficiency and a connected customer experience
Translate the strategy into a delivery roadmap and guide Agile and traditional delivery teams to execute
Be a subject matter expert in the business, digital and technology space by maintaining current industry knowledge and best practices
Prepare and manage an annual budget
Participate in the preparation of business cases including return on investment (ROI)
Effectively maintain external partnerships and manages performance
Develop and present relevant metrics (goals), methodology, and reporting. Monitor performance, analyze reporting, and create recommendations to ensure key goals are being achieved
Develop, acquire and preserve a high performance team. Manage and develop the team, including hiring, goal setting, performance management, coaching, projects and training
Support our ONE TEAM value by promoting team work within and across the organization
Wide range of digital experience with domain expertise in Content Management, eCommerce, Mobility, Agile, Customer Relationship Management, Quote to Cash, Marketing
Expert problem solving and trouble shooting skills
Superior communication (written and verbal), negotiation and facilitation skills with various audiences
Strong decision making skills, attention to detail and sense of urgency
Strong client and customer support orientation with collaborative style
Current on technology trends, strengths and weaknesses, etc
Demonstrate integrity and maturity, and a constructive approach to challenges
Must have the ability to consistently and collaboratively resolve issues, mitigate roadblocks, and align team
Self-starter with ability to be productive in a fast-paced environment with minimal direction
Proven track record of delivering large scale high throughput platforms on time and on budget
Experience leading a team across multiple geographic locations
BS/BA or equivalent with a minimum of 8 years’ experience in the software or high tech industry, and managing across multiple geographic locations
Ability to travel 10-25%
IND-IT

Director, Sales Enablement Delivery Resume Examples & Samples

Provide expert advice and coaching to sales leadership regarding learning options to help drive increased sales revenue and overall performance
Work with sales leaders to secure buy in to conduct sales skills training workshops that address identified skills gaps
Deliver strategic sales training classes, especially working with sales management, as well as provide direct assistance and consultative advice to CU Heads and our General Managers where appropriate and or where assistance is requested
Support Group Function Sales Enablement with regards to vendor selection, input into strategic learning program creation, vendor evaluations and vendor pricing leveraging experience and knowledge in this space
Support Group Function Sales Enablement and the Regional Heads of Learning with regards to creation of role based strategic learning plans that support our growth strategies and close key competency gaps
Bachelor degree in Business or related field
Minimum of 7 years successful Enterprise B2B sales experience both as an individual contributor and in sales management
Minimum of 5 years Sales training and consulting experience working for or consulting with global enterprise IT or ICT B2B companies
Excellent communication and interpersonal skills with demonstrated ability to build credible relationships at the executive level
Proven experience in delivering sales training programs including sales methodologies and sales skills
Understanding of coaching skills and methodologies
Proven experience working in matrix environments on and with virtual teams
Global experience working with international sales teams and large global and regional customers
Exposure to best in class training solutions in the areas of customer relationship management, sales methodologies including opportunity management and account planning, sales skills such as solution selling, sales negotiations skills and sales manager coaching
Certifications where possible from major training vendors enabling the candidate to deliver vendor training programs to employees
Program management, instructor delivery and coaching skills

SAP NS Director Premium Engagements Engineering & Delivery Resume Examples & Samples

Advanced knowledge of SAP premium maintenance service components, portfolio and delivery methodologies
Design and define MaxSecure support engagements between SAP NS2 and customers/prospective customers
Development and delivery of the proposed risk mitigation plan, engagement framework, describing how services address customer risk areas to all levels within the customer including C Level
Works closely with NS2 Services Sales and SAP Account team to ensure prospects and customers can relate to and understand how the MaxSecure portfolio of support products relates to them
Provides additional support to conduct product positioning for strategic purposes, including tradeshows and customer events if required
Provide NS2 Services Sales and FS Business Development team with ongoing support in the fulfillment of RFIs, RFP’s
Advanced SAP AGS certifications or delivery experience as an Principal EA or Principal TQM preferred
Prior experience in ERP software implementation,
Prior Experience in software services sales, contract management and/or negotiations required
Expert knowledge of the SAP Maintenance Portfolio, its value and delivery, including SAP Enterprise Support, SAP Standard Support, SAP Product Support for Large Enterprises, SAP MaxAttention, SAP ActiveEmbedded
Requires 10+ years of work experience in business software implementation consulting and/or support
Requires 5+ years of work experience managing or delivering SAP engineering, maintenance or maintenance related services
Demonstrated experience in expert level customer facing communication and presentation skills with executive level

Director, Data Delivery Resume Examples & Samples

20% - Contribute to the strategy for data solutions supporting our CRO business. Ensures QuintilesIMS is an industry leader with our data solutions, services & offerings. This role is charged with supporting IT and data strategies to advance our CRO business
80% Planning and Execution: The Director leads our teams that actively engage with our business and IT partners to prioritize initiatives, define/measure business value delivered, manages a data product roadmap, define the solutions architecture / data models, define project requirements, and working hands-on with global technology delivery teams to produce business results. This role engages with IT product teams in a matrixed structure, enterprise architecture teams, and 3rd party vendors, represents Data Delivery solutions in planning meetings, tracks/reports project status, focuses on continuous improvement and operational excellence and more
A proven, motivated self-starter and technical leader with a track record of producing positive business and technical results in a data or analytic role. Prior experience in working within a large enterprise and a consulting leadership role a strong plus
Proven hands-on experience in leading and managing staff in matrixed teams to deliver large-scale, complex data solutions
Proven experience in delivering data warehousing, Big Data, and business intelligence solutions, data usage, and database structures including operational data stores, enterprise data warehouse, data marts, and open source Hadoop HDFS / related products
Possesses an expert knowledge in the implementation of and delivery within software development and SCRUM agile life cycle methodologies. Experience in regulatory computer systems validation a strong plus. CMMI Level 3 or higher experience a strong plus
Strong analytical, critical thinking abilities to take complex, ambiguous, abstract data requirements and break them into smaller components, patterns, views and features
Strong understanding of data modeling skills to represent information in graphical forms that augment natural language
Willing and able to become a subject matter expert in the data that powers our CRO business; applying knowledge and experience to data solutions
Excellent verbal and written communication skills. Strong ability to communicate technical concepts to non-technical audiences, and business concepts to technical audiences
Ability to establish and maintain effective working relationships with direct reports, coworkers, managers and functional leads in the IT organization. Strong facilitation skills to work directly with business users who are not technical in nature
Flexibility, ability to learn, and ability to work within in a collaborative fast-paced data delivery team environment
Self-driven and motivated individual that takes pride in the development of high quality, on time, within budget projects
EEO Minorities/Female/Protected Veterans/Disabled
Bachelor’s Degree in computer science or related discipline; or equivalent combination of experience and training
Minimally 12 or more years of experience in IT industry in respective data field of work
Knowledge of clinical data used for clinical drug development
Experience with the clinical drug development life sciences industry, procedures, and regulatory standards
Prior experience with Data Warehousing tools/applications a strong plus including but not limited to Oracle database and technology products, e.g. GoldenGate, Informatica PowerCenter & MDM, Hadoop, MapReduce, Hive, Spark, SOLR and other open source technologies
Knowledge of HL7, EHR/EMR standards, CDISC ODM, SDTM, or ADAM standards a plus

Director, Marketing Tech Delivery Resume Examples & Samples

Manage Digital Delivery personnel across multiple Client accounts
Create/Evaluate Project Plans and monitor Project progress and Delivery quality
Drive technology projects for multiple Client accounts to successful completion and manage resource utilization
Report on delivery and organizational initiatives status to senior executives
Contribute to sizing of initiatives (effort and pricing)
Provide oversight and monitor overall account “health” for book of business from a delivery and quality standpoint
Troubleshoot project issues with Account Management and engage appropriate resources as needed
Assist in Business Development of Digital Solutions opportunities
Shape and manage Digital Experience offerings
Enhance India office credibility and ROI by building capabilities in India to execute parts or whole aspects of Digital engagements
4-year Marketing, Computer Science, or similar degree or comparable experience
15+ years professional experience
Be an expert in the development cycle – SDLC – waterfall and Agile methodologies
Matured understanding of P&L concepts in the services industry and role of India delivery staff in driving P&L improvements
Strong experience in engagements that span tracks of work including User Experience, Technology, Project Management, Business Analysis, Infrastructure and QA
Have the ability to work effectively under significant deadline pressure
Strong exposure in two or more of the following industry verticals: CPG, Finance, Retail, Auto, Health Care, Travel & Hospitality
Experience in Digital Commerce solutions (hybris, Demandware, Oracle ATG) – nice to have
Digital Consulting Background (Big 4, Publicis, etc)
Executive Management Training

Director of Delivery Resume Examples & Samples

Share Raymour and Flanigan's commitment to the safety of our associates. Ensure consistently safe operations through training and communication programs of company and region
Provide leadership to delivery supervisors and customer delivery teams
Routing daily driver assignments
Enhance the customers' shopping experience as well as the team's delivery experience
Implement company policies and procedures
Recruit, select and develop a delivery team with a focus on enhancing the customer shopping experience
Preferred 10 years of management experience in a retail distribution and logistics environment
Knowledge of DOT regulatory standards and compliancy
Strong computer skills with the ability to learn new programs

Senior Director, Program Delivery Resume Examples & Samples

Provide vision, direction, purpose and leadership to Director-level Program Managers and their teams
Build integrated teams across these areas to ensure expectations are met or exceeded relative to cost, schedule and quality
Model effective relationship building skills across all level and divisions of the organization, creating organizational awareness relative to program prioritization
Hire and maintain accountability for Director-level Program Managers across key strategic initiative areas
Implement Program Transparency for all programs for all stakeholders
Ensure Program Management maintains a Hands-On, detail-oriented, highly analytical approach to program and project delivery
Partner with Enterprise Product Management to define Portfolio and Product Roadmaps
Monitor adherence to and enhance the HMS IT Delivery Methodology
Keep Executive leadership updated via biweekly portfolio and strategic initiative views into program status relative to Program & Portfolio Roadmap
Define, set targets and measure key metrics as it relates to Program success
Monitors products throughout their life cycle from introduction to maturity for continued growth and success; plans alternate strategies to address product challenges
Determine proper mix of agile development with need for proper planning and necessary phase gates
Performs other functions as assigned
Proven experience leading large, complex programs
Direct experience with healthcare data products
Knowledge and experience with agile transformation
Effective leadership skills and the ability to establish effective working relationships; able to build collaborative partnerships with team and cross-functional business partners
Ability to positively influence others to achieve results that are in the best interest of the organization
Demonstrated success in building client relationships
Detail-oriented with strong planning and organizational skills
Effective problem identification and resolution skills
Skills to systematically analyze situations and issues, identify options, draw logical conclusions and sound inferences, determine and recommend practical courses of action using innovation, creativity, good judgment and strategic thinking
Effective project management and time management skills
10+ years as an IT Delivery Leader over numerous large programs
10+ years in custom application development experience
5+ years as a project and/or program manager
5+ years in data and analytics
5+ years in a product leadership role

Director, Program Delivery Resume Examples & Samples

Partner with Enterprise PMO leadership to provide complete transparency to program cost, schedule, quality and risks
Partner with the Enterprise Product Management team to ensure proper alignment with broader HMS Strategy
Perform an ongoing assessment of IT capabilities and performance - develop metrics and action plans for scale and improvement. Ensure that all initiatives in the IT portfolio have clear business goals and success metrics
Maintain and improve upon a service orientated, customer focused IT function that supports ongoing operations that drive efficiency, quality, customer service and growth
Manages the budget for assigned area
Partners effectively across IT teams
Ability to organize well
Ability to function under pressure and deadline oriented project demands as well as manage multiple initiatives

Director Finance Service Delivery Resume Examples & Samples

Financial planning
Business translation
Data analysis

Director, Delivery Lead Analytics Resume Examples & Samples

Overall program management for the delivery and launch of multiple Analytics Technologies and capabilities within an existing program with a defined scope, schedule and budget
Understand the Analytics Strategy guiding the deliverables
Manage the cross-functional team (business leads, technical leads, communications, change management, and other project managers) to achieve the goals (already defined) to the scope, approach, project plan and budget
Communicate to and manage business stakeholder expectations on results and progress of the program
Clarify scope and project plans in areas that need more clarity to drive execution
Plan and design the program team to support the execution of existing capabilities and delivery of new capabilities through projects
Re-forecast and plan of resource requirements (budget, FTEs)
Proactive monitoring of progress, risks, risk mitigation, issue identification and resolution
Management of budget, monitoring the expenditures and costs against benefits that are realized. Report on Earned Value
Report program progress to initiative sponsors, initiative stakeholders and executives
Ensure delivery of all Spark Transformation PMO requirements
Eight years direct work experience in a project management capacity, including all aspects of process development and execution
Strong working knowledge of Project Management with focus in Analytics Technologies
Demonstrated experience in personnel management
Comfort presenting to C-level executives
Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments
Experience at working both independently and in a team-oriented, collaborative environment is essential
Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities

Director Test Delivery Resume Examples & Samples

Defines the scope and direction of corporate Quality Delivery efforts and strategy; define and develop the company-wide software quality methodology, standards, and procedures; and implement appropriate tools and automation
Facilitates effective usage of shared environments and systems. Manages and effectively resolves priority conflicts in a shared resource environment. Provides technical leadership and direction within the Testing Center of Excellence and to all QA resources within the Quality Delivery organization
Leads a team that provides testing services to delivery leaders and teams. Ensures that team acts as quality advisors who identify and assess quality problem areas and effectively partner to create solutions for those problems
Assesses QA processes, tools, and staff expertise on an ongoing basis. Ensures the matching of skill-sets with current/future job functions to provide a world-class Quality Delivery organization
Partners with key leaders to implement specific changes in the software development and delivery processes to ensure high quality software delivery
Partners with the Director of Quality Engineering on the continuous evaluation of new and advanced test tools and services to improve the testing capability and quality. Approves third party test tools and vendors used in testing procedures
Create effective test delivery status reports for multiple stakeholders including executive management. Informs executive management and other departments of test schedules and risks associated with schedules. Reports quality metrics and recommends opportunities to improve
Establishes performance goals and objectives. Conducts annual performance appraisals and recommends salary action. Provides on-going professional guidance and direction to direct reports
Thorough knowledge of the software platforms and development life cycles, and test engineering methodologies
Thorough understanding of software development processes, and quality processes and controls. Must be familiar with tools which support a full software and system life cycle, including requirements tracking, configuration management, defect tracking, test team management, and automated regression test tools
Thorough knowledge of quality assurance methodologies, including configuration control
General knowledge of budgeting, cost estimation and scheduling
Working knowledge of project management
Demonstrated attention to detail and ability to manage multiple tasks/clients in a highly dynamic and changing environment required
Demonstrated project management experience in organizing, planning and executing quality assurance projects from conception through implementation
Applied communication, reading and writing skills
Applied organizational, planning and time management skills
Strong leadership skills to motivate staff
Strong computer-related skills
This position has a high impact to ensure delivery of IHG Test Engineering projects including testing, methodology, and timing
This position has a high impact on project costs, schedule and quality levels of IHG development projects
Decisions or recommendations, or failure to complete projects could result in delays with considerable expenditure of time, human resources or funds
This position can override builds of QA code to Production, if necessary

Senior Director, Agile Program Delivery Resume Examples & Samples

Program Management: Driving processes and tracking for program management across Product & Technology
Budget & Resource Management:Taking ownership for effectively managing budgets and resources for development, monitoring commitments to and delieverables from key partners and vendors. Ensuring that resources are appropriately deployed against key priorities
Stakeholder Management: Ensuring that all stakeholders have full visibility of overall roadmap, risk log, resourcing, budgets and dependencies. Managing the process for requirements prioritization
Team Management: Managing a small team of ScrumMaster and Project Management
Bachelor’s degree required. Master’s degree preferred
Requires demonstrable expertise in the creation of project and program plans, able to capture, manager and report complex program of work, together with detailed risk analyses and dependency identification with over five years of experience in customer-facing organizations
Experience in managing a portfolio of at least five projects of different sizes, complexities and timelines within a single program of work, and of managing at least three (3) project managers on complex software engineering projects in the last three (3) years
Requires expertise in risk management and experience in developing risk matrices, identifying project risk and the mitigation / risk containment strategies needed reduce them
Must be comfortable working with large budgets in excess of $5 million dollars and be able to track them on a daily basis to ensure that projects remain within budget at all times
Experience of working closely with technology development / engineering functions to collaboratively create project and product governance structures to maximize the engagement with key stakeholders and to build and maintain relationships
Good knowledge of Internet-based application development and software development terminology, approaches and project and product lifecycles – experience of both traditional waterfall and agile project methodologies
Flexible attitude and willing to take on new challenges and demonstrating the ability to grow into more senior roles; ability to think strategically and deliver tactically is essential, always with the pursuit of excellence in mind
Excellent communication, presentation, organizational and documentation skills – must have a high level of confidence and gravitas, and be able to influence senior stakeholders while under pressure
PMP Certification (Desirable)
Agile Scrum Master Certification (Desirable)

Director, Outsource Delivery & Enablement Resume Examples & Samples

Execute related outsourcing projects from concept to stabilization including motivating functions and teams to adopt new operating models
Manage the strategic partnerships /relationships with supplier(s) providing all external services to the group including resolution of performance issues and development of continuous capability improvement efforts
Lead the internal processes to ensure success of the outsourced activities. Ensures that internal processes are fit for purpose and maximize the effectiveness of the outsourced delivery, working with relevant stakeholders to improve processes. Works with the Quality Control function to ensure effective QC processes are maintained
Develops and implements the Outsourcing Relationship strategy for CSPV, ensuring it is properly aligned with the broader Daiichi Sankyo strategy and objectives. This may include extension of the outsourcing model to other processes, products and potentially working with multiple suppliers
Manages the governance processes, ensuring that operational and strategic governance bodies are clear in their accountabilities and that decisions are made at the appropriate level
Manages the contractual relationship with the supplier(s) including contract reviews, KPI establishment and monitoring, managing and escalating issues, and risk management
Ensures that all internal and external relationships and interfaces are managed effectively including collaboration within the Outsourcing team and functional teams to enable efficiency and issues are resolved or escalated as appropriate
Responsible for capacity planning of the outsourced activity including portfolio level prioritization of work
Maintains and evaluates appropriate measures and metrics to track and improve performance of both the suppliers and the internal functions, providing updates to senior leadership
Continues to ensure that the CSPV organization is fit for purpose and continues to evolve in line with business needs. Alongside Senior Leadership Team, continues to evaluate and advise on potential future outsourcing opportunities. Provides highest level expert advice in the area of external collaboration, keeping aware of new developments in the field and bringing forward any critical issues or findings to the senior executive team
Extensive experience in outsourcing and/or External Alliance & Relationships within a pharmaceutical, clinical, regulatory or Patient Safety environment
Comprehensive understanding of regulatory and pharmacovigilance requirements
Typically 10+ years of related experience. Minimum 7 years of team leadership experience
Ability to constructively assess potential future partners
Understanding of strategic sourcing processes
Understanding of governance processes
Ability to manage multiple stakeholders
Process improvement (eg Lean methodology)
Collaboration/co-ordination
Project management/planning / execution
Financial awareness
Open to multiple perspectives

Director, Program Delivery Resume Examples & Samples

Able to anticipate and exceed client organization and program participant expectations
Able to engage effectively with multiple constituencies representing diverse interests and perspectives
Able to translate business strategies into cogent delivery plans and priorities
Able to cultivate, model, and nurture high touch service culture
Proficient in using client relationship, learning, and event management systems
Commitment to building an inclusive community that values the diversity of backgrounds, talents, experiences, and perspectives of all its members
Able to travel domestically and internationally
Experience planning and managing complex events for exceptionally demanding internal and external clients, preferably at a top-ranked academic institution
Experience in hospitality or other similar guest services organization
Experience leading a high performing team with a track record of outstanding results
Examines new program proposals, collaborating with business education managing directors to prepare and present recommendations to Associate Dean that ensure programs thrive
Designs and finalizes program delivery plans with business education managing directors and other key constituents. Reviews and approves pertinent service agreements in consultation with Associate Dean, Finance Office, and Office of the General Counsel
Manages vendor relationships, including due diligence, contracting, and periodic reviews
Creates, updates, and publishes master program delivery calendar
Directs implementation of all aspects of program delivery plans, including participant enrollment; teaching materials; travel, lodging, transfers, and meals; facilities and equipment; participant issue resolution; participant survey administration and data collection; and any other arrangements or activities that ensure an optimal participant experience
Reviews and approves financial transactions related to program delivery, including tuition, scholarship, and sponsorship receivables, and payables
Hires, trains, and leads team members in consultation with Talent Management Office
Cultivates, models, and nurtures high touch service culture that emphasizes responsiveness to and support of client organizations, program participants, colleagues, and other constituents
Ensures optimal use of technology resources, including client relationship management systems, learning management systems, classroom equipment, and participant survey tools
Articulates and is accountable for relevant policies, practices, and performance standards
Ensures compliance with legal, financial, professional, and institutional policies, regulations, guidelines, procedures, and standards of practice
Represents team on institutional committees, working groups, and task forces. Updates team on progress of these activities and supports team members’ collaborations across Tuck

Senior Director Enterprise Portfolio Delivery Resume Examples & Samples

Bachelors Degree and 8 years of Health Care industry and/or IT experience OR 10 years managing large projects
Ability to influence and execute, while navigating organizational politics
Effectively leads teams and people across a matrixed organization
Ability to manage change, prioritize, and make trade-off decisions / adaptability
Ability to tie together solutions across systems
Application, data, infrastructure and security domain knowledge
Analytical thinking and consultative problem solving / consulting
SDLC / Iterative / Agile / Scrum development
Experience managing large application and infrastructure transformations
Experience with project / program management and project / portfolio management tools - MS Project / CBA / PPM / PMP
MBA or Masters degree in Information Technology
Oral/written communication skills
Experience working in a highly outsourced / offshore environment
Knowledge of Application development platforms / languages
Knowledge of Cloud computing / SaaS / PaaS
Knowledge of Information Security ManagementIL - Chicago

SVP Director, Infrastructure Service Delivery Resume Examples & Samples

Perform supervisory functions, including but not limited to, making employment decisions regarding hiring, promoting, demoting and terminating, conducting performance appraisals and coaching and developing staff. Manage performance concerns and disciplinary action in accordance with established procedures
Leads and guides the development of function specific strategies and initiatives that are aligned with the departments and the Company’s strategic goals and long term plans
Provides technical expertise and oversees the expansion of innovative business solutions, programs and services
Creates and fosters strategic partnerships and influential relationships with senior leaders within IT and across the enterprise
Sources, negotiates, and allocates financial, physical, or human capital to implement and support major projects and programs
Develops and administers budgets for the implementation and support of integrated, cost-effective business solutions
Approve and monitor plans, performance targets and measures for reporting areas
Develop leadership strength in functional areas by coaching leaders and staff in the development of critical competencies and by modeling valued leadership behaviors
Provides career planning advice to staff and creates development plans to help them achieve their career goals including assigning work which leverages their skills and capabilities and provides them with learning opportunities
Anticipates and analyzes trends in technology and assess the impact of emerging technologies on the business
Maintains appropriate professional designations and up-to-date knowledge of current information technology techniques and tools
Improve technical architecture competencies at the enterprise level
Design, build and support enterprise IT infrastructure services and capabilities
Deliver complete, end-to-end infrastructure solutions ‘”as-a-service”
Drive alignment and partnering with EA, COE, Service Management and Info Sec IT Delivery and COE teams to deliver effective solutions
Drive the services delivery strategy and planning functions to ensure services are available when and where they are needed to meet business demand.
Bachelor's degree in Computer Science or other technical field or equivalent work experience
10 – 15+ years of progressively responsible positions in Information Technology leading a team (direct/indirect) of >100
Strong leader with a demonstrated track record recruiting and developing teams in current- and next-generation platforms and systems’ needs
Demonstrated experience in creating, leading, and implementing large scale strategic projects
Strong communication skills and excellence in negotiation with business partners
Demonstrated ability to work collaboratively with executive leadership, lines of business stakeholders, and technology staff across the organization
Background in information delivery including BI/analytic reporting, operational reporting, KPIs, using reporting services
Experience in development of business strategies, Center of Expense strategies and delivery of enterprise data services

Director, Data Delivery Resume Examples & Samples

Manage the regional teams consistent with the expectations of effective staff leadership
Oversee management of third-party partners who assist in meeting the Data Delivery team’s workload
Oversee management of assignments within agreed timelines. This includes the ability to interpret client requirements and develop curation methods and practices to meet them
Oversee all aspects of Data Delivery tool development including defining requirements, overseeing testing, and ensuring useful user documentation and training of users
Direct and monitor activities of the regional managers and staff including recruiting, scheduling, coaching, training,performance management, and corrective action to develop an effective team with a strong customer focus. Ensure that scheduling and staffing is organized to maintain service-level objectives
Share information with staff, review team progress, and establish relationships with other teams to ensure overall efficiency of Data Delivery team
Develop a cohesive and informed global team through contribution to regular staff meeting and team-building exercises
Identify trends and develop and implement plans for improvement to ensure required customer satisfaction levels
Minimum 5 years of experience in information management products services and systems, showing an increasing level of responsibility
Minimum 5years of people management experience including proven ability to motivate and lead teams to performance excellence
Successful track record of managing projects/programs of real or virtual teams while providing oversight of geographically dispersed projects
Detailed understanding of the methods used to develop, serve and maintain online content including indexing and content management technology
Ability to manage to budget and implement programs to increase efficiency of operations
Ability to communicate effectively with a wide variety of global audiences in writing and speech
Success in managing projects/programs from inception to completion through effective communication, collaboration, shared goals, and trust
Highly reliable, responsible, and accountable for group and individual goals
Strategic leadership and willingness to innovate
Keen problem-solving and analytical skills with the ability to evaluate issues and conflicts and make timely decisions that benefit both the customer and the business
Ability to work to tight deadlines and high quality standards
A thorough understanding of Boolean search logic and how that is applied in PIB applications
Direct collaboration with colleagues in Product and Sales to deliver projects to time and cost
Ability to set effective individual and team goals based on business strategies and objectives, and to monitor team activities to ensure goal fulfillment

100

Director, Health Tech Programs & Delivery Resume Examples & Samples

Take ambiguous concepts and define a methodology and program strategy for execution
Build, facilitate and manage cross-functional teams in an Agile environment to execute on technology program objectives
Masterfully communicate with stakeholders at various organizational levels
Hands-on facilitation and co-creation with project teams, including schedule and deliverable management, issue resolution and escalation
Execute on key operational roles, including go-to-market reviews, portfolio and dashboard reviews
A minimum of 10 years of hands-on technology program strategy and execution is required
A proven Track record of bringing innovative technology programs/products to market is required. Experience in Agile, scrum methods
Finance and budget management acumen
Strong organizational and effective communication skills (excellent written, verbal and presentation skills)
Proven ability to lead cross-functional teams successfully
Assertive with strong delivery capabilities but with a constructive/friendly approach
Self-starter and able to work in a dynamic, fast-paced environment independently
Technical skills and strong technology product sensibilities is preferred
Health technology experience is preferred.3906170619

101

Director, Applications Development & Delivery Resume Examples & Samples

Plans, coordinates, and leads all activities related to the design, development and implementation of applications development and analysis function
Provides leadership to multiple development teams
Implements the direction and vision for IT application development life cycle and ensures the tools and staffing necessary to deliver business software
Implements and maintains the necessary IT standards, metrics, SLA's and OLA's to deliver world class HMS IT services
Meets regularly with business leaders to listen, understand, address key issues, and educate them about HMS IT services, capabilities, and value
Learns key business drivers and enforces the development of applications to meet those demands
Ensures quality deliverables are created and maintained
Focuses on improving delivery time, operating efficiency while reducing department cost
Executes projects and initiatives
Establishes and maintains strategic and effective relationships with customers
Works closely with business and IT leadership to map and support operational needs
Enforces and integrates best practices and technology practices and technology standards across the organization
Manages staff locally, in distributed offices and via offshore partners
Ability to drive change, mentor growth and work in a team environment
Ability to provide leadership, coaching and counseling
Ability to build team
Ability to multi-task and prioritize
Ability to be careful and thorough about detail
Ability to analyze information and use logic and process to address work-related issues and problems
Ability to handle pressure and deadline oriented project demands as well as manage multiple initiatives
10+ years IT leadership experience in application design, software development, maintenance and delivery

102

Director, Delivery & Test Resume Examples & Samples

Good understanding of development processes, ideally ASPICE
Good understanding of config management
Good understanding of build & release and related tools
Good understanding of test concepts and related tools
Dealing with international teams
Beneficial: Basic German
University Degree in Electrical Engineering or Information Technology
5-10 years in project management
5 years leadership for test and/or build release management teams
5 years working in distributed teams

103

Delivery & Change Director Resume Examples & Samples

University degree or equivalent in a technical or business discipline
Strong track record in Procurement
Significant commercial and business experience
Mastery in communicating with and influencing at all levels in an organisation
Mastery with converting strategic direction and agenda into tangible project plans, and mobilising resources to deliver those plans
Mastery in program and project management
Mastery in managing large transformational change programmes – developing and implementing strategy to improve the effectiveness and efficiency of a business area / unit
Mastery in procurement process and operations, and process change
Previous significant experience in consulting organisations/environment is desirable, with experience in delivering strategy, process, system, and organisation change
Advanced or master’s degree or relevant equivalent would be preferred

104

Director, Program Delivery Resume Examples & Samples

10 + years minimum management experience overseeing a large recruiting team or recruiting center
5 + years experience working with and managing accounts
Proven success partnering with corporations to implement long term staffing and hiring strategies, through metrics and track-able/measurable results
Proven team building skills
Ability to use Visio and PowerPoint to convey complex workflows in visual format
Proven abilities in staffing including gap analysis, use of on-line and real time applicant tracking systems
Ability to travel to client sites

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