Delivery Director Resume Samples

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G Champlin

Giovani

Champlin

6084 Makenna Inlet

Detroit

+1 (555) 356 2091

6084 Makenna Inlet

Detroit

Phone

p +1 (555) 356 2091

Experience Experience

Los Angeles, CA

Delivery Director

Los Angeles, CA

Schulist-Glover

Los Angeles, CA

Delivery Director

Managing international teams??
Establishing enduring relationships with key AIM stakeholders in customer environment and establish highest level of customer satisfaction
Managing and motivating the team members - including career development, mentoring and performance management
Implementing and constant reviewing of process, to ensure the business model is fit for purpose
Liaising with Media Agencies and managing media schedules to create single global media plan format
Reviewing marketing and media plans to forecast and plan workflows
Maximising client satisfaction through the successful delivery of projects illustrating the value of the agency and its resources

San Francisco, CA

Service Delivery Director

San Francisco, CA

Powlowski Group

San Francisco, CA

Service Delivery Director

Provide support to the Other Program Manager in handling the team; provide mentorship to Program Managers and develop the next in line
Direct management and leadership of entire team including: hiring, compensation, retention, performance management
Develop and execute mitigation plans for areas of nonperformance
Manage relationship and serve as primary contact between Application Developers, Platform Team, Infrastructure team and GTI
Develop, implement and maintain policies, processes, procedures, workflows for all ITSM functions
Manage short-term and long-range planning and budget development
Lead Service Improvement Programs (SIPs) and Continuous Improvement Programs (CIPs)

present

New York, NY

Enterprise Delivery Director

New York, NY

Mills-Homenick

present

New York, NY

Enterprise Delivery Director

present

Partner with the Client Executive to meet the account objectives
Meet client scorecard expectations for delivery
Oversee daily team meetings to set daily actions and follow up on recruiter activity
Responsible for training, coaching and mentoring recruiters to ensure quality delivery and meet account objectives
Manage overall team performance elevating issues to Experis leadership
Work closely with Client Account Directors on executing account strategies for account growth
Report recruiting activity and elevate any issues to account stakeholders and CORE leadership

Education Education

Bachelor’s Degree in Business

University of California, Los Angeles

Bachelor’s Degree in Business

Skills Skills

Strong overall leadership skills, track record of demonstrating solid judgment
Excellent leadership and communication skills
Well-developed verbal skills to interact effectively and professionally in a variety of forums
The ability to present the department’s position and effectively represent its interests
Good interpersonal and diplomatic skills to deal confidently, courteously, and correctly with people at any level within the organization
Confident and independent with strong presentation, verbal and written skills
Strong team development, leadership and mentoring skills
Strong internal and external client manager and consensus builder
Ability to work at a senior management level
Can think quickly under pressure, as well as motivate and engage the team to produce the best possible results

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15 Delivery Director resume templates

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Global Digital Infrastructure Delivery Director Resume Examples & Samples

New service transition to production, service level definition and service run book build and on-going maintenance
Business service owner engagement – service reviews, event notification and escalation
Infrastructure run management including daily health checks, service monitoring, demand forecasting, contingency testing, third-party service performance management and service incident, problem and change management
Service risk assessment and active management of risk to an acceptable level
On-going service improvement including definition and oversight of service improvement initiatives to achieve first quartile service performance

Visa Analytics Analytic Delivery Director N Consumer Credit Products Resume Examples & Samples

Provide technical direction on Client projects providing guidance and rigorous review of the approach and deliverables, ensuring the project stays within budget and in scope
Be the SME for Consumer Credit related analytics, enhancing analytic capabilities with a strong understanding of Consumer Credit business specifically issuer marketing
Define the analytic methodology blueprint, which is responsible for
Defining the technical approach, technique and data required to solve business problems for clients
Collaborating with other analytic stakeholders to understand the business problem in order to determine the most appropriate analytic approach to provide meaningful results to Clients
Ensuring the analysis provided is fully aligned with project goals and overall strategy
Executing on project plans with the appropriate data mining and analytic techniques
Continuously creating and protecting analytic IP resulting from project learning
Provide subject matter expertise and quality assurance of complex data driven analytic projects
Responsible for quality of projects delivered as per SoW/SLAs, execution within set timelines, risk management and issue resolution
Ensure proper infrastructure and tools in place to support the delivery of projects for the business units, in addition to bringing productivity gains over time and assess the value add
Enable Strategic Solutions to create repeatable offerings through analytic design and efficient processes to meet business needs of multiple clients
Collaborate and coordinate with Analytic Business Partners and Strategic Solutions to help address a wide range of business issues affecting clients and/or Visa; ensure client needs are correctly translated into project requirements and plans on an as needed basis
Anticipate potential analytics opportunities based on external factors, e.g., legislative or economic changes, evolving consumer needs, competitive environment
As a member of the Visa Analytics leadership team, contribute to practice development efforts including
Staying abreast of cutting edge technical methodologies and their implications for our clients, Visa and Visa Analytics
Challenge traditional thinking and propose alternate ways for problem solving
Continuously striving to increase the value that Visa Analytics brings to Visa and our clients, through new offerings and approaches
Being an advocate for analytics inside and outside Visa
Identifying and responding to analytics / data trends and opportunities
Taking a lead role in governance activities, e.g., further enhancing PMO disciplines, quality assurance, data management
Building out employee development and training programs; recruiting and retaining a high-performance team
Strong leadership and management skills
Ability to solve business problems through data driven quantitative methodologies
Strong analytical and problem solving skills, with demonstrated intellectual and analytical rigor
Understanding of Payments and Banking Industry including Consumer Credit, Consumer debit, Prepaid, Small Business, Commercial, Co-Brand and Merchant
Ability to lead and coach analytic resources to
Define and design analytic approaches to business problems
Ensure the usage of the correct analytic measures and metrics to solve the business problem
Deliver results within scope and budget
Define and execute quantitative and financial analysis for key clients
Experience planning, organizing, and managing multiple large projects with diverse cross-functional teams
Demonstrated ability to incorporate new techniques to solve business problems
Experience collaborating or leading the Analytic Delivery Program Management Office
Strong interpersonal skills and professional presence to build credibility at executive levels within Visa and with clients
Team oriented, collaborative, diplomatic, and flexible style, with the ability to tailor data driven results to various audience levels
12+ years’ experience working on analytically driven engagements, including 7+ years’ experience in leading large analytic teams
12+ years in the Payments industry or Financial Services companies
Masters in Statistics, Mathematics, Operational Research and Management or Engineering from a top-tier institution or equivalent experience

Service Delivery Director Resume Examples & Samples

Identify and drive methodologies and processes that support world class standards of Production Stability and identify and manage key targeted areas for improvement
Drive to ensure that SLA’s exist across all service platforms and that BAU activities remain within the stated SLA’s
Drive and manage clear and pragmatic key service management activities, including Incident Management, Problem Management, Change Management oversight and Release Management in a consistent and robust model
Communicate with all stakeholders on a regular basis with respect to Service Management progress and performance
Manage relationship and serve as primary contact between Application Developers, Platform Team, Infrastructure team and GTI
Oversight and coordination of PTO ‘Permit to Operate’ programs related to supported portfolio of applications
Understand product service delivery needs for compliance with all local/ regional regulatory laws and policies
Drives and provides leadership, coordination, and escalation during critical outage incidents and crisis events involving infrastructure and application to ensure the timely resolution of high impact, high volume, and high visibility problems
Drives ownership accountability and originates and manages the Management Bridges for P1Sx issues
Provides leadership for high profile P1Sx incidents that could potentially lead to more significant impact or those incidents which are currently on the Senior Management watch list
Drive problem management processes and practices
Ensure incident documentation is accurate and complete
Drive and coordinate analysis of incidents to identify root causes and remediation activities in order to prevent recurrence, reduce meantime to repair in other incidents, and identify areas for improvements
Follow ups on Action Items and reviews of Root Cause documents
Lead Service Improvement Programs (SIPs) and Continuous Improvement Programs (CIPs)
Fluent in and work to assist in addressing audit & security issues and activities across the defined application sets and ensure proper mitigation
Own, Manage and Drive any and all ad-hoc request, issues and programs as required for all technology related service issues
Senior level and mature understanding (15+) years of IT Service and Delivery Management principles with a proven track record of delivering results and introducing key ITIL disciplines and practical project management techniques to programs
Must maintain excellent verbal and written communication skills . Able to translate complex technical issues into plain English, easily digestible for customers and stakeholders
An in depth technical knowledge and track record of effecting service management changes within a high-availability environment
Comfortable working in a demanding fast-paced, customer-focused organization with start-up culture with evolving processes. Flexible and able to adapt to new situations as the business demands
Commercially astute and able to identify with critical business needs and issues
Innovative and able to create new ways of working, which are effective, efficient and easily accepted
Prior experience in managing staff
ITIL Practioner or ITIL Service Manager level qualification

Service Delivery Director Resume Examples & Samples

Architect an implement Service Now for all MHE (Build the MHE ITSM competency)
Work alongside vendor resources during implementation and provide proper updates/status/communication to executives and sponsors
Work with technical groups and business owners to data accuracy in the Asset management and CMDB modules, build process with them to help maintain the integrity of the data in the tool
Develop, implement and maintain policies, processes, procedures, workflows for all ITSM functions
Facilitate pro-active communications and engagements with key constituents to ensure effective support
Provide guidance and expertise in relation to ITSM competency activity. Coordinate and delegate tasks as required, to 3 rd party vendors
Experience managing environments being hosted by vendors such as Atos, Wipro, Datapipe etc..
Conduct regular and routine monitoring and management of Service Now components, ensuring the stable operation and efficient performance
Monitor system capacity to determine its effect on performance
Bachelors degree in business or information systems preferred
At least 3 years’ experience managing and implementing Service Now including modules: CMDB, Asset Management, Incident, Problem, Change, Service Desk / Catalog, Release
Experience developing ITSM processes and procedure in support of ongoing run of Service Now tool
Security experience, understanding PCI and compliance
Experience preferred with managing vendors supporting hosted infrastructure such as Atos, WiPro, AWS, IBM, HP, Datapipe)
Experience creating and documenting quality documentation for process, procedure, policy, standards and best practices
Experience in Infrastructure capacity planning (e.g. network, storage, data center capacity)
Previous experience in one or more of network testing, test automation, network monitoring systems, large scale systems configuration management
Release management, SDLC, experience
Strong communication skills – both written and verbal

IT Delivery Director Resume Examples & Samples

Maintains relationships with key stakeholders(Line of Business, Vendor, I&O)
Ensure operational health of the platform, including lifecycle management and maintaining a minimum current release
Responsible for continuous process improvement and reduction of total cost of ownership through automation and simplification
Maintains vendor technical roadmap to ensure overall health of systems
Enhance business capability through the delivery of projects or requests
Develop and maintain the departmental budget by analyzing past expenses, evaluating the financial resources needed to achieve future objectives, building annual financial plans and monitoring ongoing plan variances
Ensure all responsible systems are implemented and continue to operate in compliance with TCF policies, governmental policies, procedures and guidelines, especially with respect to generally accepted audit control and information security guidelines
Remain current with changes in the technology, project management and financial industries by attending conferences or seminars and vendor presentations, and by reviewing available trade and business information. Demonstrate leadership by speaking at internal or external professional gatherings or by accepting posts within professional organizations
Oversee the management of vendor relationships resulting from implemented or planned systems. Negotiate prices for software and services to obtain maximum benefit for TCF
Supervise staff by screening, selecting, and coordinating the hiring of applicants to meet departmental and business objectives. Insure that staff is appropriately trained and compensated to fulfill their job responsibilities. Initiate disciplinary actions when necessary
10+ years progressively responsible positions in Information Technology or related fields in the banking industry
5+ years’ experience in a managerial/supervisory role in application development
Experience implementing enterprise applications
Proven track record of successful application development implementations
Well-developed leadership skills
Project management experience with strong client service orientation skills
Strong presentation and negotiation skills
Direct supervision Technology Managers/Staff
Indirect supervision of professional staff members

Program Delivery Director Resume Examples & Samples

Manage resources, which may not report directly to the incumbent, to determine organizational and financial feasibility of the project, including the completion of the business case as appropriate, as well as clean articulation of business outcomes
Articulation of the key project risks and risk-mitigation plan to ensure that the project is delivered with quality, on time and on budget
Management of the delivery process, leading the development of a consolidated project plan which incorporates all business, technology and operational aspects of the project. Development of the project critical path such that priorities can be set and adjusted with awareness of the potential impact on quality, cost or timeliness
Proactively identify key project issues and lead the team in developing creative/alternative solutions to mitigate the risk and satisfactorily address the issues in a timely and cost-effective manner
Ongoing communication of project status, completing the monthly Project Status Reports and escalating issues to the Business Sponsor, IT&S Sponsor, the Head, PMO or EVP, GRM/IT&S as required. Ensure the documentation and archiving of project activities, deliverables, tools and finders for use in future projects
Identification and management of the overall critical path
Understanding of the business environment in order to asses the impacts on multiple businesses and/or geographies, and establish project sequence and priority accordingly
Understanding the technical environment in order to assess operational risk associated with various solution and implementation options
5-10 years experience in the financial services industry, managing large complex projects, that have significant IT and operational components
Working familiarity with project management methodologies
Expert facilitation and interviewing skills
Superior oral and written communication skills and proven ability to make presentation, interact with senior levels of the organization, chair meetings and work with external vendors & consultants
Ability to speak fluent Spanish a strong asset
Experience with FICO technology
International experience preferred

Service Delivery Director Resume Examples & Samples

Ensures that the services leadership receives early notification of risk, service disruption and restoration, and timely update of progress
Drives root cause analysis and corrective actions to ensure continuous improvement in SLA performance
Distribute information to internal stakeholders and escalate delivery issues
Actively manage financial data and drive cost savings
BS/BA degree required, MBA preferred
Minimum of 15 years of experience in technical delivery function
Proven ability to manage a tier one telecommunications carrier
Excellent interpersonal skills and strong customer orientation

Service Delivery Director Resume Examples & Samples

Ensuring end-to-end contractual compliance of the run services as delivered by the Service lines
Transformation and project delivery, including adoption of change management
Having total overview of all services, spotting risks and adjusting plans and execution in cooperation with the Operation Technical Delivery Manager (ODM)
In case of an Anchor account, the SDM is accountable for overall bookings, revenue and CM% and OTACE on the account, dotted line reporting to the Head of Operations in the region
In case of a Strategic or Target account, the SDM is accountable for contract revenue, CM% and OTACE on the account, dotted line reporting to the Account Executive within the account
Identifies further service/project opportunities to grow business & revenue
Understands, anticipates and influences customer demand for services and ensures that service delivery organizations are capable to fulfil the demand
Client Intimacy
Works closely with assigned ODMs to address client needs and demands
Assists with developing solutions that meet client needs and can be delivered in a fashion that allows firm financial targets to be achieved
Know where to go within the delivery organization to get issues addressed and resolved
Maintains compliance to regulatory obligations and ensures that operations are delivered securely
8-10 years of outsourcing experience, bachelor's degree
Extensive experience in the delivery of customer services to develop, maintain and improve the relationship with the client
Experience in a service line operational role providing infrastructure, application management or BPO/Customer Care services
Excellent customer relations skills to understand client concerns and requirements
Be able to assume overall control of and resolve complex customer issues
Experience in project and program management
Expert knowledge in all areas of data center management and delivery in an outsourcing environment
Excellent understanding of financial management in an outsourcing environment

Healthcare Delivery Director Resume Examples & Samples

Constantly challenge status-quo and look for (and implement) “Run better – Run different” options
Engage with senior client stake holders (VP and SVP level) to support their continuous improvement and delivery objectives – Current team already manage the relationship with Director and Managers
Self-starter, works independently by taking cues, strong passion, assertive, can-do attitude and excellent communication
Good Client Facing skills and ownership of programs
Extensive experience in leading and managing Large Transformation and/or Legacy modernization programs
Good understanding of TriZetto products
Must have strong Delivery and Program Management experience TriZetto programs
Communicates Steering Group decisions to project managers
Manage risks and issues across cross-functional teams
Assist with development of training and deployment planning and logistics
Requires 10+ years of applicable business experience utilizing development methodologies and 10 or more years in architecture through development projects
Experience with IC QNXT™ and Care Advance™ software
Ability to assist with the benchmarking of new software releases
Experience troubleshooting product (QNXT) issues, hosting services, system performance tuning, EDI X12 processing, 3rd party interfaces, data conversions and custom application tuning
Project Management Professional (PMP) or CSM certifications preferred
Previous experience with overall program responsibility for large scale programs involving 75+ people and budgets of $5 Million or greater
Demonstrated success in planning and controlling projects by developing and following timelines, use of delegation and effective communication
Demonstrated leadership qualities such as conflict/issue resolution, the ability to run a project or serve as project manager on a project team, and can ensure a successful project lifecycle

Project Delivery Director EUR North Resume Examples & Samples

Accurate and timely revenue tracking and revenue forecasting for all of Elekta’s product portfolio along with the responsibility to deliver high client satisfaction at the completion of project delivery
Reporting actual and forecasted revenue numbers on a weekly basis, highlight potential shortfalls and propose possible solutions to sales & management for further consideration & action
Analyzing the backlog and forecasted revenue, developing appropriate corrective action plans, as needed
Development of and participation in setting annual revenue forecast and budgets will be required
Continue to develop and implement new methods for revenue generation and develop the project management process
Participate in the development of and accountable for the execution of the vision and strategy for Project Delivery Team
Close and continuous communication with OF department heads, Finance, Sales & Service Managers
Establish strong working relationships with Product Supply Centers
Effectively communicate with clients to identify needs and evaluate alternative business solutions and strategies when called upon
Establish communication and working workflows with Distributors (where appropriate)
Accountable for Elekta’s Customer and Employee Loyalty Culture, closed loop processes and related process improvements within the department
Provide continued mentoring and leadership to employees
Establish career paths within the Project Delivery Team
Management Duties: Mentor, advise, and conduct reviews for employees under direct management ensuring departments are staffed, trained (product and soft skills) and organized with the required skills and coverage is maintained for all departments and customers; setting KPIs for team
Establish and maintain the department’s quality measures, benchmarks and best in class practices
Develop, implement, maintain and follow Quality procedures as they pertain to company policy and changes to Project Delivery Department
Drive efficiency programs identified by self or others within Elekta
Incorporate Elekta Values into all departmental functions and responsibilities
Promote continuous improvement and be a change agent
Up to 60% travel can be expected but mitigated through the use of IT tools such as video conferencing, etc
Perform other related duties as assigned or requested
Understanding of radiotherapy and neuroscience systems and supporting software systems
Previous experience of revenue management and forecasting is desireable
Strong ability to analyze and report financial numbers
Proven People Management Experience
Assertive character to guide the team members towards set targets
Ability to influence and lead a complex and diverse team
Excellent teamworking skills as a key member of the Region OF Management Team
Excellent time management, organization, strong analytical and problem solving skills
Self motivated & flexible
Possess excellent relationship building skills
Familiar with MSWord, Excel, PowerPoint, and Visio applications

Program Delivery Director Resume Examples & Samples

Enhanced Reliability – refresh and replace most of our core work and asset management systems to improve the reliability and enable enhanced public safety and a more robust service to our customers
Enhanced Compliance – deliver significant system rationalization and simplification by enabling processes that are more intuitive to perform work in the right way and capture the required data; have visibility of all work; reduce complexity from multiple systems and processes
Enable Continuous Improvement – relieve our loss of agility from multiple, inflexible, legacy systems that restrict opportunities to efficiently meet customer, regulatory and company needs
Enhanced Employee Engagement – deliver a step change in service and engagement for our employees to help them serve our customers through solutions that are easy to use, have better information and can be taken on the job site
Leads the program team located across the US in translating business requirements into operational plans
Directs, monitors and reviews all program activities, including program costs, operational budgets, staffing requirements, program resources, and program risks supported by comprehensive reporting
Manages dependencies, risks, plans, costs and resourcing needs within the program
Resolves resourcing and asset conflicts using prioritization and negotiation
Ensures that the program implements changes which achieve the objectives that have been set and that the business benefits are realized
Guides senior business stakeholders to solutions that maximize National Grid investments in technology and influences their direction towards reusable solutions
Ensures effective transition planning to minimize risk
Manages program changes through regular reassessment of program priorities, resolving conflicts
Undertakes formal reviews of the program and its achievements
Manages and influences stakeholders
Operates as a role model for Valued Business Partner, championing similar behaviors across IS
BS and educated to degree level in a relevant discipline or, an equivalent combination of education, training, and experience
10 plus years in Program Management
Proven track record of successfully leading large scale programs and managing portfolios of projects and programs
Relevant industry certification (e.g. Managing Successful Programs, Prince 2) desirable
Extensive experience at successfully delivering challenging and complex technology programs/ business change involving working with globally based employees and development partners
Has experience with agile development/delivery methodologies
Has experience with integrating cloud based systems into the enterprise
Has proven leadership, relationship, communication and presentation skills
Work successfully under National Grids policies, management structures and reporting procedures for all aspects of the Program’s environment. Demonstrate the Valued Business Partner capabilities and behaviors in all interactions with IS Colleagues, vendors and business stakeholders
Each role will align with a business process lead from the US Gas Business Enablement program within a segment of Asset Management, Workforce Management, Customer Operations, and Supply Chain functional areas

Delivery Director Resume Examples & Samples

Collaborate with the CTG Leadership team to develop the CTG Community Connect Strategy and Methodology
Direct the launch of a CTG Community Connect program, working with delivery and sales to assure a seamless process
Provide education to CTG internal teams to assure an organizational understanding of the Community Connect program goals, objectives, value, benefits and methodology
Execute sales calls and work in conjunction with the Client Partners to drive the sales pipeline for Community Connect
Work closely with the Implementation/Optimization Delivery Director to develop and train CTG associates on the delivery methodology
Provide oversight in collaboration with the Implementation/Optimization Delivery Director of the CTG client teams in the field
Work to continuously improve and update our process adding new vendor Connect solutions as they emerge in the market
Serve at the “CTG Champion” for all Connect programs
Bachelor’s degree in related field or higher
Provider operations experience in both inpatient and ambulatory setting preferred
Minimum five years of consulting and/or implementation experience, with leadership experience and/or service line development
Knowledge of vendor specific “Connect” programs
Experience in developing and marketing new solutions at a consulting level
Working knowledge of current technology and strategic issues faced by C-Suite executives
Ability to develop strong client and team relationships
Ability to build high performing teams who excel at delivery

Partner Delivery Director Resume Examples & Samples

Demonstrate IT Project Management Competencies
Very good understanding of SAP HANA and SAP Cloud technology topics
Be able to lead Quality Assurance reviews and Lessons Learned sessions (internally/externally)

HEC Global Partner Delivery Director Resume Examples & Samples

You are responsible for the partner relationship management of one or more partners and have the full overview of the respective customers and their ratings. You are responsible for the whole partner-delivered lifecycle during all phases from onboarding to build and run phase and serve as escalation path in critical customer situations
You have full financial/budget control and conduct quarterly partner performance meetings overseeing the strategic KPI’s per partner in terms of quality, education, performance etc. and manage the open issue list and renewals
You ensure the alignment with all relevant units (e.g. Partner Operations Management, Partner Contract Management, Partner Center of Expertise, Customer Engagement Success Manager (CESM), Technical Partner Project Manager (TPPM), Enterprise Cloud Success Manager, etc.)
You provide onsite presence for SAP at all respective partners/customers as required to ensure effective project delivery
You support continuous improvements for all related partner delivery processes with feedback from critical customer situations
Strong track record in managing customers and/or partners + plus strong business acumen
Team player, proactive networking attributes, results and execution focused
Strong intercultural business and team skills, with proven ability to effectively manage a virtual, multi-cultural/ cross-functional team
Actively manage project escalations
Good overview of the SAP HANA Enterprise Cloud Offerings
Understanding of SAP Next Generation solutions and services (Analytics, Cloud, Mobility, HANA, Sybase)
Fluent in German (spoken and written)

DW Delivery Director Resume Examples & Samples

Serve as a single point of leadership for a portfolio of IM engagements across regions and customers
Engage with client leadership and provide thought leadership that can cater to their strategic needs
Owning the end-to-end accountability for program delivery in IM related projects
Leading matrixed teams for ensuring engagements/programs to successful completion
Driving decision-making and consensus with business and IT executive management and C-suite personnel
Influencing senior leaders towards new solutions and technologies aligned to their priorities
Manage Program financials and ensure optimum forecasting and financial growth plans
Preparing financial budgets and presenting proposals to senior executives
Maintaining visibility on project related activities with project teams as well as ensuring sufficient face time with key executive stakeholders within Cognizant and client organizations
Providing status reports both to internal and external stakeholders
Mitigating risks and addressing program/project obstacles as needed
Understanding competitive landscape and working towards new business wins and strategic moves in client engagements

Residency Delivery Director Resume Examples & Samples

Provide professional services costs to Account Executives
Manage the tactical and strategic efforts of a growing consulting practice
Mitigate risk on all projects
Career management and mentoring of technical consulting team members
Growing the consulting team
Implementing best practices to increase customer satisfaction: meet professional services revenue and profit quotas while managing P&L; responsible for staff/account management, prioritization and forecasting; develop and maintain world-class consulting processes and personnel; provide delivery management to ensure customer satisfaction

Client Delivery Director Resume Examples & Samples

Top level incident escalation point for our enterprise clients
Maintaining overall view of all incidents impacting the customer
Ensuring timelines and consistent delivery of all service management capabilities
Ensure all SLAs are met through analysis and presentation of SLA reporting
Own the achievement of customer satisfaction and service excellence targets
Ensure Optus partners and suppliers have appropriate commercial arrangements in place to support our customer obligations
HAVE FUN

PMO Delivery Director, Data Harmonization Resume Examples & Samples

Implementing project and business system plans, directing development, release and maintenance of company business application and process control systems
Working with the finance department and various function managers to ensure project costs and schedules are properly estimated and controlled
Collaborating with customers, vendors, industry consultants and senior company management to define service levels
Integrating activities with business units and other IT departments to ensure the successful implementation and support of project efforts
Knowledge of Model N Systems, data structures, technology integrations and associated business processes
Acting as a "single point of accountability" for the portfolio of project / support delivery to one of the functional teams within or across Group Operating Company Commercial and IT organizations
Acting as an advisor to senior management and business partners
Working with the Data, Functional and Resource teams to develop the necessary resource/skill mix to meet program requirements and forecast
Acting as the First Level escalation point for the delivery issues that could not be resolved at the project management team level
Responsible for all preparation and delivery of executive updates and reporting
Bachelor’s degree required; Masters preferred
A minimum of 10 years of business experience is required
A minimum of 6 years of experience in project/program management, development and execution including cross-franchise project/program deployment is required
Knowledge of Model N data structures, technology integrations and associated business processes is strongly preferred
Managed financial resources to meet goals and multiple projects required
Demonstrated high competency in project management and the execution of multiple large projects, including managing resources across multiple projects to meet goals required
Developed efficient and effective solutions to diverse and complex business problems preferred
Ability to lead dynamically and energize multidiscipline, cross functional teams to learn and apply new skills/techniques to respond to business needs is required
Ability to drive resolution of critical issues by bringing teams together, both Johnson & Johnson and external vendors is required
Strong analytical, problem-solving and conceptual skills
Strength in interdependent partnering and collaboration skills to build strong relationships with internal and external teams and partners
Experience in organizing, planning and executing large-scale projects from vision through implementation, involving internal personnel, contractors and vendors required
Ability to analyze project needs and determine resources needed to meet objectives required
Knowledge of the company's business practices and direction, as well as familiarity with the company's products and resources preferred
This position will require up to 30% domestic travel.Sales Administration

Client Delivery Director Resume Examples & Samples

Proven success in project management roles to include developing and implementing business initiatives, change management, and bringing together disparate team members to successfully deliver client solutions
Bachelor’s Degree preferred
Five to seven years Management in a Revenue Cycle or Acute Health Care
Must be able to work in sitting position, use computer and answer telephone
Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments

Disney Institute Delivery Director Resume Examples & Samples

Train, develop, and coach salaried and hourly Cast Members within the delivery team. Deliveries include convention/group learning events, professional development courses, and advisory services engagements
Observe and participate in client interactions to understand expectations and the processes commonly used to create valuable learning experiences; participate in certification programs as appropriate
Serve as a thought-partner for Cast during content design; encourage clearly articulated desired outcomes and standardized delivery methods for achieving them
Facilitate sessions in concert with delivery Cast, whether client facing or train-the-trainer classes; complete at least one facilitated delivery annually as a leadership “cross-u” experience
Prepare and deploy delivery resources in collaboration account and workforce management teams
Evaluate learning solution effectiveness through regular review of surveys, post-engagement meetings, and client/Cast feedback forums; measure and communicate results
Ensure operational project needs are met/exceeded for learning solutions delivered on Disney properties and/or at off-site locations throughout the world
Manage annual performance connection/professional development planning processes with direct reports; set individual and team objectives in alignment with AOP
Approve expense reports and manage product/service costs
5 years of salaried Disney experience
5 years of senior leader/executive development experience
3 years experience with change management, leading significant organizational culture change
Strong business acumen, with the ability to assess leadership, organizational, and training needs and develop solutions/programs that address them
Demonstrated ability in facilitation, project management, and personal leadership
Excellent coaching and communication skills with seasoned Disney leaders and external clients
Excellent organizational and process management skills as demonstrated by an ability to manage multiple complex projects and drive toward deadlines
Excellent written and verbal communication skills with the ability to design and deliver relevant content
Demonstrated computer proficiency with Word, Excel, PowerPoint, and Outlook and MAC
Availability for business travel approximately 60% of the time
7 years salaried Disney leader of leaders experience
Exposure to working globally (outside the United States or Canada)
Professional certification relevant for increasing human performance (such as CPLP, CHT, PHR)

AVM Service Delivery Director Resume Examples & Samples

Own overall Service Delivery for AVM at Major HC Client
Must have strong Delivery and program Management experience in Healthcare programs
Executive Touch point with Leadership
Be the liaison among different teams involved, like, HC AVM, CIS, Account Management, etc
Must have strong Delivery and program Management experience in Application Support/Production support
Must have proven experience in managing software development projects; experience in agile methodology is highly preferred
Good understanding of Healthcare Claims and/or Membership and Billing domains
Knowledge Management and Coordination (including maintenance of knowledge repository)
Project and Program Standards, Methods, Best Practices, and Templates
At least 18+ Years of experience in Software Industry
Strong AVM service delivery experience
Understanding of ITIL concepts – ITIL Foundation certification preferred
5+ years of hands-on AVM delivery experience preferably in a diverse technology environment
Proven ability to interface with the customer and engaging in delivery conversations
Ability to drive continual service improvement and transformational themes within the portfolio
Proven track record of collaborating with CIS and BPS to deliver an integrated support service to the customer would be an added advantage
Prior Work experience as Service Delivery Director
Masters Degree preferred

Delivery Director Resume Examples & Samples

Lead and drive Epic Community Connect solutions sales for various clients throughout the U.S
Lead generation for upcoming project and new business initiatives
Create and conduct advanced solutions presentations for Epic Community Connect
Support strategic initiatives and coordinate with initiative segment management
Identify industry trends, service innovations, cost effectiveness, and value added service propositions
Identify meeting the needs in the Epic market segment and develop the solutions to fulfill them
Particular expertise with early planning, cost of ownership, budgeting, etc
Knowledge of project management methodologies and flexible approach to their application
Strong analytical skills, ability to build partnerships within a matrix environment and ability to influence executive level associates
Through knowledge of Epic Community Connect strategies within the Healthcare IT market segments
Experience working with multiple cultures across large geographic areas
7+ years of experience as an Epic Director
7+ years of experience as a Healthcare IT Project Manager
5+ years of experience within the Epic Community Connect market
Proven success of year-over-year growth, a proven track record of delivering on budget and within deadlines
The ability to perform in the role of a trusted advisor for Epic Connect initiatives
The ability to travel up to 50% throughout the U.S
Excellent communication skills - both written and verbal with an ability to make effective technical and business presentations
Epic Certification
Merger and/or acquisition planning experience

Delivery Director Resume Examples & Samples

10+ years project/program delivery experience in a senior role within a matrix environment, including solid background in account management at the executive level
P&L management experience
Experience managing consultants in a matrix environment
2 years minimum experience in providing sales leadership and support in a consulting environment
Experience managing at least three to five turnkey engagements each over $1 M in value

Client Delivery Director Resume Examples & Samples

Works collaboratively with Sales and Solution Management to lead the development of client specific solutions that result in positive outcomes
Serves as the Engagement Manager on specific client accounts, taking complete responsibility for client outcomes
Develops sustainable business strategies and ensures they are implemented to meet company goals
Preferred candidate will have a combination of a client-service orientation combined with a demonstrated ability to assimilate and lead in a high-growth entrepreneurial environment
Experience in building and leading a team for success in the marketplace and operating in a high energy environment
Demonstrates industry knowledge and emerging thought leadership and expertise and shares that knowledge with the team and clients
4 year college degree or equivalent experience
5+ years’ client operations experience within the healthcare sector, account management for vendors serving healthcare clients, or similar experience related to technology-enabled solutions is required
Master’s degree in business or healthcare field is preferred

Regional Delivery Director Resume Examples & Samples

SEEKING SOMEONE WITH ERP IMPLEMENTATION PROJECT MANAGEMENT EXPERIENCE*
SEEKING SOMEONE WITH BIG 4 CONSULTING SERVICES EXPERIENCE*
Takes ownership to ensure positive customer outcomes – every time by being dedicated to meeting the expectations and requirements of internal and external customers to deliver quality solutions; gets first-hand customer information and uses it for delivering desired customer outcomes every time; establishes and maintains effective relationship with customers and gains their trust and respect by practicing attentive and active listening; will stand up and be counted on by others; doesn’t shirk personal responsibility; not fearful of being accountable; trusts, but validates what he/she expects; understands concept of “ownership” doesn’t throw things over the wall and sees work assignments to the end
Understands customer priorities and acts with urgency by taking initiative and steadfastly pushes self and others to drive for results in a timely manner; focus is on finishing what is started, especially in the face of resistance or setbacks; enjoys working hard to get the job done right; is action oriented and full of energy; not fearful of acting based on sound decisions with minimal planning
Provides the best talent with the right competencies by knowing how our business and how higher education works; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and team; makes good decisions based on a mixture of analysis, wisdom, experience, and judgment; has the functional and technical knowledge and skills to deliver high-valued solutions to the customer; deals with concepts and complexity comfortably; practices attentive and active listening; is good at learning new industry, company, product, and/or technical knowledge quickly and/or knows when to reach out to others for support and assistance
Upholds the company standard to exhibit integrity consistently and is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate, timely, and helpful manner; admits mistakes; exhibits the SGHE core values in all interactions with the customer and SGHE employees; advocates for the right solution for the customer; considers all data points and acts on behalf of the customer and SGHE vs. self
Delivers customer-focused solutions while being flexible and by being relentless and versatile; open to change; looks for systemic problems/fixes; experiments and will try anything to find alternative/best solutions; acts in ways that are progressive vs. status quo; adaptable when facing tough situations
BA/BS and 5+ years experience working in fast paced, growing, consultative services organizations
Minimum 5-8 years of extensive customer interface experience in consulting, professional services, program management or similar position, with at least 5 years of enterprise - class software solution deployment experience
Proven Project Management expertise and experience
Experience with managing ERP project implementations
Experience with financial outlooks/actuals, supply and demand management, and forecast management
Hands-on leadership style
Prior success working closely with a sales organization
Ability to participate in a virtual office setting and maintain an active and dynamic presence via phone and email
Professional and polished demeanor
Excellent customer service, relationship management and facilitation skills
Strong personal leadership and management skills, with a collaborative style; ability to participate at the strategic and tactical level of the company

Technical Delivery Director Resume Examples & Samples

Experience of overseeing and being responsibility for the commercial performance of numerous programmes and projects at the same time
Experience of leading, motivating and driving teams of engineers
Significant Experience of working on railway systems on major infrastructure projects
Strong Commercial & contractual background
Significant Programme and Project Management experience particularly with regards to financial management and delivery
Client focussed - experienced at building client relationships, winning work and delivering
Chartered Engineer, Fellow of IRSE

Engineering IT / PLM Delivery Director Resume Examples & Samples

Assist in establishing Engineering IT/PLM Operations-Application Support COE in Bangalore for one or more GE’s business, including building COE service offering, value proposition, and team engagement
Partner with broader COEs across other technology centers to build Global IT Operations-Application Support service offering
Play a key role in enabling regional growth with collaborative partnership with Technology Center leaders across the world. Enable business growth by identifying synergies and generating and fulfilling digital needs
Ensure a culture of innovation and business outcome driven development across the site to drive market competitiveness for our products and services
Collaborate with “business” and IT leaders to create and deliver on the short and long term growth strategy. Work closely with key product stakeholders, to align technology and product strategies. Provide strategic planning for solutions delivered from the teams in India across lifecycle covering DESIGN, BUILD, DEPLOY and RUN programs for the organization
The leader needs to inspire, lead and motivate a high performing team
Drive towards reducing product development cycle time, improve asset utilization and enhance Engineering and manufacturing productivity for GE’s businesses
Expected to drive business relationships and manage both Internal IT & Business stakeholders as well as IT Partner ecosystems for his/her respective delivery group
12+ years of managerial /operational experience, preferably across several different large corporations and companies. Exposure to Industrial businesses such Transportation, Healthcare, Aviation, Power, Energy a big plus
10+ years of experience in applications development, support and maintenance. Demonstrable track record across breadth of Engineering IT/PLM Technology, applications and platforms including but not limited to PTC WindChill, Siemens Teamcenter, Autodesk, Dassault Enovia PLM
Experience in leading a creating and leading a COE/captives/offshore units. Experience in managing Service level agreements, Build and RUN operations, managing multiple partner teams
Proven track record of successful leadership of large-scale and complex business programs. Should have led and played a critical part of Engineering IT/PLM application Implementations, Integrations and Upgrades

Client Delivery Director Resume Examples & Samples

Test and refine product-market fit to include product positioning and client/market segmentation
Establish product adoption targets and prioritization by client/market segments
Develop, track and manage product sales pipeline process
Serve as internal client facing subject matter expert on covered product(s) as well as related business and operational processes
Support product launch execution to include client manager training, sales collateral development, product presentations, messaging and general Q&A
Support client managers on client presentations and product evangelism on selected basis
Support and facilitate timely client contract and pricing negotiations and execution
Lead cross functional project management office (PMO) to troubleshoot, escalate and resolve issues in a timely manner
Coordinate and manage client communications for new product launches and major feature enhancements. Oversee client sales collateral development to include product briefings, product training, FAQs, talking points
Foster productive relationships at all levels within the team and across project teams
Bachelor's degree from top-tier institution or similar academic experience required. MBA a plus
Product management, development or marketing; management consulting, or business operations equivalent experience (8+ years)
Payments experience preferred
Mobile Banking and/or API platform experience preferred
Manage complexity, effectively manage time and prioritize workload
Ability to work with a sense of urgency, and deliver under tight deadlines/time frames
Strategic thinker with superior analytical and problem solving skills
Ability to handle multiple projects and synthesize data
High proficiency in PowerPoint, Excel and Word required

Delivery Director Resume Examples & Samples

Prepares and administers work plans, schedules and budgets for the deployment of the Project
Directs technical matters and provides leadership, training and guidance to his staff
Provides technical assistance to Engineering as required for the strategy for deployment and buildability of the Project
Approves technical analysis and reports for correctness and compliance with company policy
Prepares reports – outlining major issues and presenting action plans to address the issues presented
Conducts technical meetings with staff and customers
Prepares training plans and manpower estimates to ensure that staff are able to meet current and future departmental commitments
Keeps abreast of latest technology in the market place and Thales products
Conducts staff reviews in accordance with the company procedures and manages a staff to perform in accordance with established schedules and budgets
10 years’ experience (including 5 years managerial) in Installation Planning and/or In-house testing, including at least 2 years on a field assignment
Well-developed verbal skills to interact effectively and professionally in a variety of forums
Well-developed writing skills to prepare effective documents, work packages, etc. in a clear and concise format
The ability to present the department’s position and effectively represent its interests
Good interpersonal and diplomatic skills to deal confidently, courteously, and correctly with people at any level within the organization
Familiarity with CAD, scheduling, SW release processes and configuration control tools
Experience in Signalling, Telecommunication or Security Systems is an asset
B.Sc. Electrical Engineering or equivalent

National Delivery Director Resume Examples & Samples

Bachelor's degree or equivalent experience in 5 plus year of experience in recruiting and leading a team. Prior account knowledge a preference. Requires excellent interpersonal, verbal and written communication skills and the ability to deal effectively with sales and recruiting, candidates/clients at all levels. Requires ability to effectively multi-task and function in a fast-paced, team-oriented environment. Must have the ability to be attentive to details, manage and mentor a team. Have a strong sense of urgency and desire to win
Must be able to manage a team, be positive, decisive, driven and forward thinking
Be a strategic thinker and to make good business decisions to achieve account growth and profitability goals
Strong execution skills to deliver results
Negotiation skills and problem solving skills
Strong organizational skills to multi task and drive performance
Achievement orientation – Highly motivated with a positive approach and drives activities through to conclusions
Be accountable - deliver on our commitments
Be detail oriented to implement and manage process

Senior Service Delivery Director Resume Examples & Samples

Ensures that delivery unit performance meets agreed upon service levels. This will require ability to report against SLAs and RU counts and to identify and qualify trends over time
Creates and maintains a catalogue of available services
Diagnoses service delivery problems and initiates actions to maintain or improve levels of service, which includes post analysis of Priority 1 and 2 incidents
Establishes and maintains operational methods, procedures and facilities in assigned area of responsibility and reviews them regularly for effectiveness and efficiency
Balances resource availability for projects and steady state support activities by working with the delivery unit leaders
Serve as the primary contact for network and security delivery operations and customer governance
Coordinate operations-related meetings regarding the relevant SOW or business area
Interface with Third Parties as necessary for operational issues and services
Assist Client with contract and project Management to the extent required pursuant to the contract
Monitor Service Level performance and Coordinate Service Improvement Plans
Coordinate Client Service Requests and new Service opportunities
Attend and conduct regularly scheduled status and review meetings with Client and internal teams
Actively manage cost/spending on account
Achieve year-on-year Improvement of cost base

Delivery Director Resume Examples & Samples

Assist in establishing “IT Operations-Application Support COE in Bangalore for one or more of GE’s business, including building COE
Build, Develop, and Manage talent; ensure the optimal
15+ years of managerial /operational experience, preferably
Experience in leading a creating and leading a

IT Portfolio Delivery Director Resume Examples & Samples

Developing a team and working effectively and efficiently in a highly-matrixed global organization
Leading change management initiatives
Running multiple projects and programs simultaneously
Complying with operational policies, best practices, and the enterprise SDLC

Delivery Director Resume Examples & Samples

Experience in running large data center operations either in virtualized on premise hosting environment or in hybrid cloud infrastructure
Preferred technology landscape is : NetApp/EMC/Hitachi storage, Linux/Windows Server with VMWare as the hypervisor. Oracle DB 13C/12G experience is a plus
Experience in managing large global team with diverse culture
Strong relationship management experience with CXOs
Demonstrated significant cost savings or improvement in quality of services through transformation and automation
Demonstrated continuous service improvements in IT Infrastructure operation using lean/six sigma methodology
Experience in continuous integration and continuous development using tools like Chef, Puppet etc. is a plus

Delivery Director Resume Examples & Samples

Act as the BI Managed Service Single of Point of contact for the customer from Cognizant
Onsite Service delivery management and co-ordination with Cognizant Global Delivery centre(s)
Work with different stream leads to deliver exceptional service for the customer
As a key member of the pursuit team shape the solution and help secure the business – solution, proposal presentation, due-diligence, Discovery, Contract negotiation etc
Acting as a thought leader demonstrating strong analytics and data management industry experience
Work with key stakeholders in customer environments in an advisory capacity by bringing in key thought leadership and Cognizant assets to customers
Establish Cognizant AIM brand and mindshare by delivery assurance, management and delivery thought leadership. Specifically create mindshare with Client architecture and delivery organisation aligning with CIO & Head of BI and Business objectives
Demonstrate Cognizant ethos “Keep Challenging” by driving continuous improvement and innovation
Expand/ grow existing client accounts by developing new opportunities riding on strengths of delivery excellence and solution / technology innovation. This includes leading response team for associated proposals/ RFPs/ RFIs
Liaison with AIM specialist arms and centre of excellence such as Big data, quality assurance, architecture, consulting and technology functions such as Teradata, Ab Initio, in-memory ensuring the right solution and services for the customer
Establishing enduring relationships with key AIM stakeholders in customer environment and establish highest level of customer satisfaction
Liaison with business partners to drive innovation and value add within client accounts
Managing and motivating the team members - including career development, mentoring and performance management
Proven track record in managing large & complex data management and analytics programmes with multiple streams
Proven track record of delivery both Run the business & Change the business streams
Proven track record of delivery Analytics Transformation programmes
Proven experience in working with Global Delivery models
Strong stakeholder (Business & IT) management experience including a hard fought and fiercely protected key executive contact network
Exceptional business development and relationship management skills
Telco / Retail services industry experience will be a strong advantage
Data management experience and appreciation covering but not limited to - BI, DW, Data Governance, Database Management, Data Quality, MDM, Data Lake, Artificial Intelligence, CRM, Semantic modelling and Big Data
Good to have Outcome based service delivery experience
Enterprise selling skills from either a software or consulting background
Strong proposal generation and bid management

Service Delivery Director Resume Examples & Samples

Advanced Commercial or Technical Degree and a proven track record in a senior management role within a global organisation
Minimum of 15 years’ experience in a multi-national organisation ideally within the IT industry with a focus on IT Service Management
Deep knowledge and understanding of the IT Service Industry operations as well as of trends and demands of changing markets in the digital landscape
Outstanding interpersonal and leadership skills with the ability to develop and maintain strong stakeholder relationships at all levels and to manage a team of more than 200 team members in a matrix environment
Combining an inspirational and visionary leadership style with a down-to-earth mentality
Demonstrable experience in developing and executing strategic and business plans
Strong business and commercial orientation with the ability to build a scalable business unit
Vision, focus and energy to push boundaries and accelerate the achievement of near and longer term strategic objectives
Strong big picture vision as well as the ability to get to the detail and be able to interpret that into different levels in the organisation
Ability to work in high-pressure situations where the achievement of year-on-year financial improvement is a requirement
Excellent communication skills (verbal and written) with the ability to present information clearly and succinctly
The ability to recognise opportunities for enhancement and continuous improvement
Fluent German and English language skills are mandatory

Delivery Director Resume Examples & Samples

Ensures that appropriate organization, governance, decision making, and delivery structures are in place to drive outcomes articulated in the program/project charter, business requirements, and program plan by directing a group of project managers. Ensures that standard and best practice project and program management processes are applied to consolidate, plan, and execute initiatives with high complexity, risk, and often multiple underlying project initiatives with a Data and BI focus
For all projects managed within the assigned Program Group
Ensure that projects follow a standard SLF project management standards
Ensure that cost/benefit analyses and project initiation governance are done for each project in accordance with SLF standards
Monitor appropriate risk management practices throughout the project lifecycle
Ensure scope, deliverables and requirements definitions support effective planning, execution and closing processes
Ensure that change, acceptance and approval management is proactively and effectively managed on all projects
Collaborate with project managers and subject matter experts to ensure that high-level and detailed project plans are developed that focus on successful project execution and controls to meet approved project objectives
Ensure that appropriate processes, tools and techniques are used by the project teams
Ensure that timely communication occurs between project teams and their stakeholders
Proactively escalates project issues and risks that require executive attention
Synthesizes project status reports and compiles executive updates on project accomplishments against milestones
Develops and maintains integrated program/project plans (inclusive of multiple teams, delivery centres, vendors, etc.). Synthesizes the integrated plans and provides regular status reporting/executive updates on project/program accomplishments against milestones. Ensures a high standard of project status and reporting accuracy is integrated to support Program level management
Creates and manages constructive relationships with reporting Project Managers to effectively align performance expectations and results with personal and professional development. Working with the DBIS leadership team, will be responsible for providing timely feedback on performance of individual team members and ensure feedback is given on annual reviews
Works closely with other Enterprise Services and Business Group organizations to effectively align project resource requirements and work package leadership in support of project objectives
Works closely with the DBIS Relationship/Program Director to ensure communication to clients is aligned with DBIS communication standards
Experience leading a technical team within a Business intelligence / data warehouse context
Has prior experience in some Business Intelligence / Data Warehouse specialty (Extract, Transform/Load, DBA, Data Architecture)
Prior experience in a shared service or organizational matrix model as asset
10 to 15 years in Data Warehousing, Business Intelligence and transactional system development, with proven track record of successfully delivering large scale, high quality Data Warehouse and Business Intelligence platforms
1 to 4 years of Hadoop
1 to 4 years of Big Data
3 to 5 years of SAP BOXI
3 to 5 years in ETL development
3 to 5 years in reporting writing development
1 to 3 years’ experience Data Quality Process
1 to 3 years’ experience Data Profiling process
Master Data Management

Service Delivery Director Resume Examples & Samples

Effectively lead a large team of more than 120 employees, focusing on employee engagement to deliver best- in-class employee satisfaction
Have full operational P&L responsibility for all the Global Service Delivery channels with a keen focus on maintaining losses at or as close to zero as possible
Drive cultural and process change to deliver a truly online and offline hybrid business where the traditional operational point of arrival will see the ability to handle all calls anytime and anywhere in the network
Ensure all processes are compliant as per GBT internal policies and local market regulations

Delivery Director to Lead & Grow Nnit Germany Resume Examples & Samples

Develop and maintain client relationships (through sales activities and pipeline management)
Manage delivery teams
Deliver projects successfully by managing project scope and activities in accordance with NNIT’s quality management guidelines
Conduct market analysis to identify business opportunities including development and adjustment of services, concepts and prices (profitability)

Onsite Infrastructure Service Delivery Director Resume Examples & Samples

End to end Accountability for a mid-sized Infra Outsourcing engagement or a Cluster of Programs for contractual deliverables. Customer satisfaction, Continuous Improvements , managing global delivery, projects and profitability
Should have atleast 20 years’ experience out of which atleast 3 years in similar program of scale and complexity
Should be process oriented, strong in ITIL based delivery across onsite, near shore and offshore locations
Ability to engage CIO and senior stakeholders in client organisation
Managing teams from diverse cultures and locations
In depth knowledge and experience in Infrastructure services domain including emerging cloud solutions and delivery
Should have experience in atleast 2 or 3 Transformation engagements including datacentre, end user related technologies and networks
Knowledge Automation and cost optimisation in a complex engagement will be an additional advantage
Commercially, Contractual savvy individual
Report state of the engagement to the customer service owner
Drive and institutionalize creation of a standard performance dashboard for the entire ecosystem measuring health, financials, and operational parameters
Highest point of delivery escalation and ownership for the complete service for the Cognizant ecosystem
Demonstrate leadership across all phases of large, complex engagements, including - functional, international or multi-tower teams
Manage all partners (including customer resources / deliverables) with a single minded focus to deliver to the quality, timelines, parameters of the services committed
Responsible for ensuring that the KPI and SLA as set out for the service is adhered too
Proactively work with partners in ensuring a better engagement model covering planning, risks, releases, deliverables
Resolve issues related to multi partner working
Resolve conflicts and issues related to multi groups within Cognizant to ensure the customer priorities are met
Foster a sense of team spirit across the ecosystem
Responsible for delivery the engagement within the top and bottom line as set out for the engagement by Cognizant (does not include partners, customer)
Responsible for ensuring the account adheres to the operational health parameters as defined (utilization, pyramid, etc ) - does not include partners, customer
Drive innovation, best practices within the eco system
Ensure all appropriate checkpoints/reviews for pursuit are completed and manage & participate in all reviews at bid team & executive level
Conduct negotiations at high level of the customer organization, on complex outsourcing issues
Lead and counsel client and Cognizant on vendor governance by improving existing service and performance; enhancing operational stability; contributing to cost savings; and driving revenue opportunities by consistently practicing Vendor management disciplines including: performance management, relationship management, financial management and contract administration
Global Delivery Experience
Strong Customer Connect
Strong Operations Foundation
Business Problem Management Skills
Experience working with Major Global Infrastructure Services Industry
Hands on Program / Delivery management
A successful & strong track record in executing large and complex IT service, and IT IS/ BPO deals
Experience with onsite/offshore model and working in a multi-cultural environment
Highly experienced in customer management, relationship management, multi partner relationships
Executed large multi-year, multi partner, multi geography engagements
Delivered engagements spanning Application maintenance, delivery across technologies
Strong exposure to P&L management including estimation and pricing of large and complex engagements involving multiple service lines and geographies
Possess excellent communication skills and demonstrates proven capability to build relationships at all levels
Analytical and keeps up to date with market and technology trends
Strong ability to work in diverse and multi-cultural teams
Experienced in Business development

Service Delivery Director Resume Examples & Samples

Direct management of a Practice Manager – providing coaching and mentoring for a first time manager including oversight of the Practice Manager’s direct reports
Direct management and leadership of entire team including: hiring, compensation, retention, performance management
Planning, execution, and excellence of the delivery, integration and consultative work to the team’s customer base
Escalation point of contact for the team, Sales, and Service teams resolving customer issues that arise during or after integrations
Setting and managing the achievement of team goals
Managing the team based on forecast and reporting metrics in order to identify and drive operational efficiency and process streamlining on top of ensuring that all of the team’s committed work is delivered
Monitoring and ensuring team members meet compliance on policies and procedures such as Timesheet Completion, Project Updates, and Change Management Policy
Build strong partnerships and an ability to negotiate across multiple business units
Working with individuals to set personal goals and objectives and managing the execution of the objectives
Mentoring and assisting each individual to achieve success with their goals
Provide training to continue to develop the key skills of the team
Create an environment that is both motivating and fosters a cohesive team
Champion your teams’ achievements within the organization
Finding new and innovative ways to improve the team along the organizations key tenets of Efficiency, Scale, and Quality
Willing to travel 15 – 30%
Applicants must meet one of the following education and experience requirements
12 years of relevant experience and a Bachelor’s degree in CS/MIS, EE, ME or Physics or relevant technical field experience
10 years of relevant experience and a Master’s degree in CS/MIS, EE, ME or Physics
Minimum 10 years of overall experience such as customer support, web development, or professional services
Minimum 4 years of management experience including overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods
Minimum of 2 years of experience with Internet technologies including TCP/IP, HTTP, DNS and web servers
Minimum of 2 years of experience in managing a manager
Prior experience managing managers and a team of 50 people or more
IT solution delivery experience, preferably within a consulting organization
Experience with running and analyzing metrics and forecast data
Successful leadership on medium and long term projects, (6+ months)
Experience in mentoring new hires and experienced staff members
Proven ability to lead with informal authority
Proven track record of hiring and retaining top-talent
Experience implementing enterprise scale J2EE or .NET projects with direct client exposure
Experience with UNIX and one or more web development languages, methodologies, and/or architectures – HTTP, DNS, Perl, PHP, Shell Scripting, J2EE, .NET, C#, JSP, ASP, Tomcat, Apache
Experience with TCP/IP network debugging with tcpdump or similar
General exposure to security technologies, processes, and concepts such as PKI, SSL, firewalls, NIST 800-53, FIPS-140-2, Authentication & Authorization, Client Certificates, OCSP, etc. a plus
Experience delivering streaming technologies in the enterprise or B2C, including encoding, server technologies, client and server playlists/metafiles, custom media player creation, DRM a plus
Working knowledge of the full software development life

Delivery Director Resume Examples & Samples

The BPO Delivery Director will have the specific task or project responsibilities at any time in his/her role. He (she) will be expected to perform the following tasks to a high standard and take responsibility and leadership for these key tasks to maximize business performance and secure profitable business
Understand business drivers and nuances of the programme or portfolio of services as they relate to relevant sector, customers and key offers/services
Actively participates in the sales campaigns to demonstrate delivery capability to clients including promoting Sopra Steria business process and IT outsourcing services with clients and developing relationships that are transferable into sales opportunities. Supports business development activity, through leading the overall solution design, delivery shaping and business case creation; including IT or business process architecture, cost, commercial and contractual viability and identification of risk levels
Ensure all projects/services are appropriately constructed and delivered in the timeframe expected by the customer and commercial team
Management of commercial elements of the business operation, (internal costs, external suppliers) working with; Sales, Bid and Technical teams to identify and drive the best commercial delivery, and with Finance community and commercial manager to create and manage the finances within agreed tolerances, ensuring all parties are fully aware of costs including potential over and under spends. Ensure all contributing parties have considered in depth the most efficient and cost appropriate delivery has been supplied
Record and deliver customer’s quality expectations ensuring that suppliers and team members understand, are committed to and deliver to those expectations
Raise awareness of and manage risks, issues and change in a cost-effective and timely manner
Provide input to bids and manage delivery in accordance with all company processes, procedures and published best practice
Manage an extended delivery team, agreeing, driving delivery and applying a wide management capability including the setting of objectives. Defines scope and deliverables for operation with ‘client’ (may be internal or external). Defines the annual operational plan and business strategy and manages the contractual arrangements
As required, day-to-day people management, whilst maintaining own level of individual contribution to bids. Regular assessment of team member performance
Develop and learn from each project/service and enhance the quality of Sopra Steria management capability and process by developing personal and team skills to the highest standard possible and through participation in and contribution to the development of the Sopra Steria Service Management and Project Management Community. Completes assignment review with ‘client’ at a maximum of six monthly intervals. Undertakes ‘third party’ reviews of other operations, including acting as an independent review manager for other Sopra Steria business operations

Regional Delivery Director Resume Examples & Samples

LOCATION - WILL WORK REMOTE FROM HOME - LOOKING FOR SOMEONE IN ONE OF THE LOCATIONS OF
BA/BS and 10+ years’ experience working in fast paced, growing, consultative services organizations
Minimum 8-10 years of extensive customer interface experience in consulting, professional services, program management or similar position, with at least 5 years of enterprise - class software solution deployment experience
Experience with managing Cloud-based implementations desired
Proven people management experience, with a track record of effectively developing and managing direct staff
Hands-on leadership style; ability to lean in on initiatives to drive successful outcomes
Track record of success working closely with a sales organization and driving/enabling revenue growth
Professional and polished demeanor, Executive presence
Excellent customer service, relationship management and facilitation skills. Ability to influence peers, supervisors, and subordinates across the business to achieve business outcomes
Strong personal leadership and management skills, with a collaborative style; ability to participate at the strategic and tactical levels of the company; persistent, flexible and resilient
Ability to travel approximately 50% time or as needed by the business

Global End to End Commercial Process Delivery Director Resume Examples & Samples

The delivery of world class end to end process execution
Generating performance enhancing insights from data
Providing CPG leading digital capabilities and solutions
Significant senior Commercial or Finance management experience in finance in SSC and/or FMCG environment
Operational background – experience in building and delivering (vs. designing)
Strong business partnering skills with a desire to make a difference to the business beyond the Business Services agenda
Excellent change leadership - Ability to set up change programmes and direct managers to successfully deliver key millstones of the program
Ability to drive performance through others, supporting colleagues in pursuit of the team goal and ensuring focus on deliverables
Strong networker internal and external to Diageo
Fluent English – additional languages a significant benefit

Global Source to Pay Process Delivery Director Resume Examples & Samples

Significant senior Procurement or Finance management experience in finance in SSC and/or FMCG environment
Excellent Governance skills, execution leadership, process improvement and change leadership skills
Strong understanding of the capability of IT technologies and Business Services to enhance business performance
Ability to understand and communicate IS and Business Services platform and architecture implications to non-technical business leaders enabling them to fully appreciate organizational impact and benefits
Excellent pan cultural impact and influencing skills
Exemplary people management skills and appetite are prerequisite
Ability to design and manage communication for a large and diverse audience
Understanding of organisational dynamics and processes

Service Delivery Director Resume Examples & Samples

Act as the primary client interface for all supported applications
Manage client interactions, meetings, issues, escalations and risks
Manage delivery activities including application maintenance, enhancement, and upgrades
Build and maintain relationships with application owners and managers within our client organization
Managing the delivery of IT services with several years’ experience
Establishing and maintaining effective client relationships
Sound knowledge of Service Level planning, contracting and delivery management
Leading teams locally and remotely
Project delivery
Ability to work in a multi-vendor environment
Experience supporting applications on diverse technology platforms
Sound knowledge of ITIL processes
ITIL certification in IT Service Management , knowledge of CMMI and ISO Quality management principles is desirable

Programme Delivery Director Resume Examples & Samples

Graduate or post-graduate degree in civil or mechanical engineering from an accredited university in either western Europe, Unites States of America, Canada, Australia, Japan, New Zealand or South Africa
Held Senior positions of progression as Program Manager, Director, Senior Project Manager or Senior Construction Manager
Significant experience in major enabling and/or civil infrastructure works, airport, metro, commuter rail, tramways and inter-modal transportation infrastructure programs during assessment selection, definition, execution and operations phases
Extensive related experience with progressive advancement

Global Value Delivery Director Resume Examples & Samples

7+ years of strategy consulting or management consulting experience with a premier consulting firm and or experience as a senior level supply chain practitioner within the Manufacturing & Distribution sectors
Must have proficiency in end to end supply chain processes and technology
Substantial experience and knowledge of multiple sub sectors in manufacturing & Distribution industry
Strong consultative and value based selling expertise
Ability to resolve complex problems with little to no guidance
Excellent communication and presentation skills with the ability to create and deliver business presentations to C level executives as well as operational managers, planners and doers
Strong leadership skills with the ability to lead a cross-functional teams, collaborate with sales teams and work with senior management
Action oriented, self-driven, with a “Can do” attitude and proven ability to support complex consulting and sales engagements with strategic accounts
Outstanding interpersonal skills with ability to establish and maintain excellent relationships with customers and partner organizations
LI-BF1

Global Value Delivery Director Resume Examples & Samples

5+ years of strategy consulting or management consulting experience with a primer consulting firm and or experience as a senior level practitioner within Warehousing & Distribution space
Must have proficiency in Warehouse Management, Inventory Management, Distribution and Logistics processes and technology solutions
Ability to benchmark customers for best practices, operational performance and financial performance
Ability to utilize analytical tools like Excel and Access to analyze operational data and present insights using Power Point

Salesforce Delivery Director Resume Examples & Samples

More than 10 years of overall experience with 6 plus years in the Salesforce eco-system
Experience leading and delivering complex enterprise solutions and teams within the Salesforce platform
Serving as the senior delivery resource for consulting engagements; cultivating highly functioning teams comprised of Perficient and client resources
Comprehensive understanding of the following technologies; Service/Sales Cloud, Marketing Cloud, Communities and the Salesforce Platforms
Experience responding to RFPs/RFQs and procurement deadlines
Proven track record working with and selling to the stakeholders, executives, and decision makers of Fortune 1000 companies
Proven domain expertise with experience building business cases and communicating client-specific value proposition and establishing yourself as a trusted advisor
Leading technical discussions with business and technical decision makers, including detailing technical specifications, product roadmaps, deployment, and third-party integrations
Demonstrated capability to handle Proof of Concept and solution demonstrations
Experience coordinating Sales team members to develop sales scripts, discovery process, best practices, sharing expertise/training and guiding solution development
Experience with recruiting, personnel management, and performance reviews
Experience in sales support role, particularly discovery meetings, demos, roadmaps, and engagement assessment
Must be open to travel

Applications Customer Delivery Director Resume Examples & Samples

Accountable for the delivery of Application Delivery commitments and the Application LOB P&L for the account
Responsible for pricing, setting margin, right contractual commitment and the Customer Delivery Executive owns deal governance and technical certification
Develops account plan in coordination with the Customer Executive who owns the integrated, final plan
Identifies opportunities for Growth & Innovation and supports planning and execution for the same
Establishes and manages operational objectives for managers and/or teams of professionals across the sub-function
Accountable for the delivery of service commitments to customers for their account(s)
Directs the efforts of others in the achievement of the strategic and operational objectives of the group

UHC Provider Portfolio Delivery Director Resume Examples & Samples

Single point of contact accountable for working with Business and IT partners to identify solution options and resolve complex client/business issues that create barriers to program scope, schedule, budget, quality or value added success
Drive ad-hoc escalations to resolution and next steps as appropriate including high level of involvement in root cause analysis, process definition, management, and implementation of technology focused programs/projects to mitigate future issues
Translate IT terminology into common business language to ensure understanding by all stakeholders
Manage execution across organizational lines, using influence without authority
Negotiate effectively with all internal and external stakeholders to achieve win-win solutions that advance organizational goals
Monitor/manage vendor performance to ensure compliance with contract terms/conditions and deliverables, as applicable
Serve as subject matter expert to internal stakeholders on specific business and IT topics/issues
Planning Process Responsibilities (Prior to program delivery start
Demonstrated experience in large-scale program and project management in a matrix environment
10+ years of experience in the delivery of complex technology solutions that address business issues within a large shared services IT organization
5+ years of experience within the health care industry
Demonstrated ability to successfully manage multiple initiatives simultaneously
Demonstrated multi-faceted systems thinking that incorporates consideration of business strategy, functional, technical, operational, and financial governance criteria
Demonstrated experience with of IT methodologies and processes .(ie Waterfall and Agile)
Demonstrated experience with financial processes/tools to support IT plans and execution (e.g.,. capital project funding, cost/benefit analysis, Internal Operating Income [IOI], other financial metrics)
Bachelor's degree in related area or equivalent experiences, MBA preferred
Prior success building collaborative business partner relationships
Experience with provider initiatives and programs within the health care industry

Logistics & Final Mile Delivery Director Resume Examples & Samples

Demonstrate continuous improvement to “Deliver On-Time” and “Deliver Complete” for MBCI channel partners
Ensure and achieve overall strategic and budget objectives
Improve and demonstrate ongoing associate development and succession planning
Provide a strategic and professional approach to the management of MBCI relationships
Drive Six Sigma and Lean practices throughout supply chain
Evaluate and respond to market conditions in order to mitigate inflationary risk associated with fuel, labor, transportation and other costs
Manage RFP (Request For Proposal) processes providing expertise in multiple supply chain elements to achieve best total value in the selection of services
Analyze contractual commitments, customer specifications, and other data to plan and design home delivery programs
Deploy and foster process improvement through tools, and controls to ensure delivery service meets or exceeds the expectations of our customers
Identify, prioritize, and ensure appropriate focus on waste reduction, returns & allowances, customer concerns, and process audits
Proactively monitor, measure, and report performance of MBCI home delivery network
Partner with other departments (Dispatch, Shipping, Quality, Customer Service, Sales, etc.) to improve overall logistics performance and customer satisfaction
Enhance Damage Analytics and implement initiatives to reduce damaged cabinets
Develop new and enhance existing operational/ network models in order to improve efficiency, customer experience or drive potential savings
Up to 50% travel required
7+ years operations management experience in logistics with clearly defined responsibilities for warehousing and distribution, third party logistics, and transportation management
Degree in Business, Logistics or Engineering required
Must have experience implementing Lean practices

Delivery Director / Manager, Digital Platform Resume Examples & Samples

To drive and oversee the delivery of multiple Projects and Programs in-flight & under planning
To drive creation of a flight plan & and an ‘helicopter’ aerial view on detail around project delivery
Work with Project Managers and Scrum Masters to define scope, goals, success-criteria and deliverables that support business goals in collaboration with senior management and stakeholders and disseminate them to involved parties throughout the engagement life cycle
Responsible for working with Project managers and Project teams to create & maintain Project plans, Budget proposals, staffing models and Portfolio dashboards
Responsible for analyzing dashboard information and project information to ensure both client and internal expectations are met and where appropriate is exceeded
To understand Development processes and ensure standardization is adhered to across portfolio
To assist where appropriate in defining strategic business requirements and to understand complex client and user needs
To communicate and highlight all updates to clients and project stakeholders whilst projects are running as per an agreed schedule (or on request)
To continually engage clients, acting as an ambassador for Digital Strategy / Digital Platform thus ensuring key relationships are nurtured and developed to their full potential
Overseeing the translation of customer requirements into working instructions for Delivery
To act as a mentor and guide teams around project readiness, sizing, estimation and resource planning
Helping customers understanding DE&A SoP – Standard Operating Procedures and drafting SLAs for services provided by the Digital Engagement Engineering team
Creating and periodically re-negotiating Service Level Agreements with the assistance of department leads / heads and line managers
Mitigating and solving escalations with urgency and determination
Managing the transition phase of transferring the functional, technical and procedural knowledge to our maintenance and support organization
Gain an understanding of the functionality and technical constraints of our software and environment
Ensure that the technical delivery aspects of programs/projects are well thought through solution wise, any wider implications on existing technologies/solutions/programs are well understood and the business are fully aware to be able to make decisions
Coordinate and Participate in the overall lifecycle execution for new software development, bug fixes and enhancements including but not limited to validation, systems testing, defect analysis and root cause assessment
Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives
Work with peers and managers to continuously define, tailor, measure and improve a wide spectrum of best practices and processes utilized by the team
Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work
Collaborate with Product Management stakeholders and Business stakeholders in solutioning to understand specific user requirements for the product and define success criteria to help engineers understand exactly what is required
Conduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements
Experience in life sciences, healthcare or medical device industries
Prior experience with overseeing delivery of complex engineering programs in a regulated industry is a plus
Formal certifications in Scrum and Project Management is a plus

Already Posed Under Vso-delivery Director Resume Examples & Samples

Responsible for project delivery and management
Responsible for people Management staffing, (up to SA levels) performance management, and development /coaching of team members
Responsible for overall motivation and morale of the group
Responsible for customer Satisfaction, resource utilization, project profitability and quality and Process management
Provides direction for a project team in all the project phases
Closely monitors of critical aspects of project critical paths
Practical knowledge of technology, products and domain areas
Project Management and estimation skills
Good understanding of the domain to suggest alternatives to customers
Good understanding of quality and Process frameworks
Risk analysis and mitigation skills

Global Digital Delivery Director Resume Examples & Samples

Responsible for the visual and experimental elements of all digital touch points of AkzoNobel Decorative Paints
Lead an external team of UX, designers and front-end developers to create a customer centric experience where Consumers and Professional audiences are coming together
Generate new directions based on insights, strategy development, concepting, project definition and design
Working closely with the Customer Experience Lead from Consumers and Professionals as well as the Mobile Lead to create high quality user experience for all of our touch points
Conceive, manage and lead project design from start to finish, owning the customer’ design needs throughout the implementation lifecycle
Used to an agile way of development (Scrum / Tribe Structure)
With a dedicated team responsible for designing user journeys, sitemaps, wireframes, prototypes and other UX related documents
Ensure consistency on user experience and define standards and reusability of assets
A Bachelor’s or Master’s degree in design, business, marketing, communication or related field plus 7+ years of experience in senior digital marketing or project management role
Experience of delivering digital projects and activities through agency partners and service providers; between 5 to 7 years of experience
Proven experience of stakeholder management, managing by influence and leading cross functional teams; Experience in shifting traditional retail into an digital multi-channel shopping experience
Experience in Agile Development (Scrum)
Demonstrated passion for innovative digital technology and industry trends
Strong experience in user-centric, usability and interactive design approaches
Proven experience in designing, architecting and optimizing websites/platforms
Strong knowledge of HTML5, CSS, JS and other web-scripting languages
Knowledge and experience of decorative paints market highly desirable

Delivery Director Resume Examples & Samples

Implementing and constant reviewing of process, to ensure the business model is fit for purpose
Monitoring and reviewing agency retainer account utilisation (goals, deliverables, schedule, budget, resources) and reporting to the client on a monthly basis
Liaising with Media Agencies and managing media schedules to create single global media plan format
Managing workflows and deliverables in London, New York and China
Reviewing marketing and media plans to forecast and plan workflows
Maximising client satisfaction through the successful delivery of projects illustrating the value of the agency and its resources
Building business partner relationships with senior level clients and client procurement to address scopes of work, financial reconciliations, digital development and agency processes
Facilitating workshops and client meetings as required
Establishing and sustaining relationships with third party technology vendors where required. Eg. Adsteam
Providing oversight of consistent, effective and efficient delivery of all projects within scope and budget whilst ensuring that the work is of the highest quality
Maintaining a clear and reasonable vision of "next steps" and the "bigger picture" during meetings, conversations or whenever the parameters of a project change
Experience with various projects types, including print, digital, video, Email, POS
Demonstrated ability to analyse and resolve complex problems
Understanding and working with Agency Delivery Systems and Tools
Proficient in MS project, word, excel and power point
Experience in team management
Excellent leadership and communication skills
Ability to work at a senior management level
Managing international teams??

Regional Delivery Director Resume Examples & Samples

Experience of implementing an ERP system globally within the Higher Education sector and full suite of integrated solutions
Extensive knowledge of High Education Processes, Policy and Procedures
Extensive and deep technical and functional knowledge of Banner Applications and associated products
Extensive global experience of implementing Banner Applications and associated products

Enterprise Delivery Director Resume Examples & Samples

Manages recruiting teams on assigned account to provide daily requirement fulfilment to ensure fast quality coverage and follow through to interview and offer stage
Partner with the Client Executive to meet the account objectives
Meet client scorecard expectations for delivery
Put in place performance management routines to ensure requirement prioritization and load balancing, as well as, proper requirement coverage and speed to beat our competition
Oversee daily team meetings to set daily actions and follow up on recruiter activity
Responsible for training, coaching and mentoring recruiters to ensure quality delivery and meet account objectives
Ultimately responsible for recruiting team activity including coverage, quality check of submittals, interview prep and debriefs, negotiating to meet account profitability goals and closing down candidates for offers
Perform quality audit checks to validate candidate’s suitability for client requirement and submittal process is optimized to beat competition and take market share
Manage overall team performance elevating issues to Experis leadership
Work closely with Client Account Directors on executing account strategies for account growth
Report recruiting activity and elevate any issues to account stakeholders and CORE leadership
Leverage team capacity needs in order to meet the needs of the client and maintain success of the team
Bachelor's degree or equivalent experience in 5 plus year of experience in recruiting and leading a team. Prior account knowledge a preference
Requires excellent interpersonal, verbal and written communication skills and the ability to deal effectively with sales and recruiting, candidates/clients at all levels
Requires ability to effectively multi-task and function in a fast-paced, team-oriented environment. Must have the ability to be attentive to details, manage and mentor a team. Have a strong sense of urgency and desire to win
Strong coaching/mentoring skills
Good understanding of client expectations to lead a team to beat competition and take market share

Service & Onboarding Technology Delivery Director Resume Examples & Samples

Building a high-performance technology team, ensuring critical business deliverables are met in a predictable and seamless way
Providing oversight and management of technology spend by the Client Service & Onboarding organizations with other technology partners, and ensuring the effective execution of that investment
Understanding the marketplace and technology landscape in order to make the best buy/build decision for JPMC
Providing thought leadership and working collaboratively across the firms technology organization on innovation, improvement and efficiency programs
Serving as a active member of the management team for the Service and Onboarding area
10-12 years of experience as a senior technology leader with broad knowledge across different businesses in financial services and technology
4+ years managing enterprise scale run time applications with key business deliverables and service level expectations
Expert communication skills (verbal and written) with the ability to communicate complex issues to technical and non-technical audiences
Capable of quickly prioritizing the tasks at hand coupled with the ability to execute against deliverables
Ability to lead, motivate and get the very best out of a global team
Demonstrated experience with managing financials and budgeting
Proven experience with addressing global issues and challenges facing Information Technology

Operations & Delivery Director BPO Resume Examples & Samples

Identify, assess and resolve complex business problems/issues and provide solutions within time and cost constraints
Develop and manage key internal/external client relationships
Provide operational direction to a complex, large BPO / SSC project – meet delivery standards defined in a client SOW, adhere to SLA’s, manage large delivery teams, ensure project milestones are met, constantly drive revenue growth and identify additional value-adding initiatives
Accountable for client satisfaction
Responsible for fulfillment of contractual obligations/completion of deliverables
Work with Robotic Process Automation Solutions Teams to drive innovation and automation within the project
Promote and drive continuous improvement programs
Lead and manage a team of 200-300 associates (BPO, digital marketing, online advertising, contact centre, content review domains)
Work with the Human Resources Function to drive employee engagement and performance management
Extensive experience managing complex, multi-group, multi-disciplinary projects
Understanding and passion for online products/services
Demonstrable experience in achieving revenue growth
Proven BPO experience
Excellent communication skills and proven capability to build relationships at senior levels
Consultative client management style, creative thinking with a pragmatic approach

Delivery Director / Executive Resume Examples & Samples

Provides direction and guidance for operations, administration and results for a major department or multiple departments within a function or work area
Exercises control over resources, policy formulation and planning
Collaborates with subordinate leadership to set strategy and business objectives
May influence the strategic and/or long-term focus for the function
Work is guided by functional strategy
Establishes operational objectives for managers and/or teams of professionals across the sub-function
Implements policies and defines approach to strategy achievement for area managed
Decisions may impact overall business, but are mainly related to the department or work area
Provides authoritative advice to top management based on deep subject matter expertise
Accountable for related performance objectives
Initiates integrated business plans based on senior leadership strategy

Delivery Director / Executive Resume Examples & Samples

Typically requires 10-12 years relevant experience. (Includes 3-5 years managerial/leadership experience.)
Exceptional client facing skills and experience
Undergraduate degree or equivalent combination of education and work experience
Light to moderate travel including overnight domestic or international trips may be required
Experience within Healthcare Payer industry highly desireable
BIG 5 Consulting or Top 5 IT Consulting experience an asset
Demonstrated track record of delivering high quality services to multiple, medium to large sized accounts
Advanced organizing and planning skills to effectively manage larger teams
Strong priority-setting skills to effectively meet departmental strategic and operational objectives
Ability to communicate clearly and present to senior leadership and executives
Strong ability to lead large cross-functional delivery teams
Strong attentiveness to quality and productivity
Advanced ability to motivate, direct and lead large groups of people
Demonstrated experience managing very large third party relationships in the successful achievement of customer satisfaction levels
Strong ability to manage significant delivery budgets and minimize program variances

Service Delivery Director Resume Examples & Samples

Drive global execution of managed services accounts
Manage client engagement at senior leadership and CXO level; delivering operational performance and metrics
Execute to service level and contractual requirements
Develop and execute mitigation plans for areas of nonperformance
Engage and drive accountability with delivery partners
Identify and implement innovation and process improvement opportunities to enhance the accounts
Deliver on financial goals for individual accounts and the program as a whole. Leads a team of senior level and supporting account members
Cultivate relationships with service sales and product market organizations to drive business growth
Leverage existing relationships, footprint, technologies and partnerships to build capabilities and minimizes customized delivery infrastructure

Infrastructure Delivery Director Resume Examples & Samples

Minimum 15-20 years’ experience in information technology infrastructure outsourcing, offshoring, productized services management, managed services or professional/consulting services with enterprise customers
Ability to effectively communicate both orally and in writing to technical and non-technical audiences at all levels in an organization, including developing and conducting effective presentations, developing procedural documentation, demonstrating products & solutions and writing customer proposals
Excellent interpersonal, communications, public speaking and presentation skills
Ability to command respect and trust internally and externally
Strong drive and ability to work in a fast-paced, entrepreneurial work environment
Willingness to travel as needed (70%)
Strong account management skills and sales background
Exposure to various ITO pricing models
Good knowledge of Data Center, Cloud, Automation, Analytics and other infrastructure-related technologies
Experience in selling Service Desk, End user computing services and Remote Infrastructure Management Services
ITIL Certification preferred

Service Delivery Director Resume Examples & Samples

Acts as a product owner for business unit applications
Organizes and steers governance and architectural activities
Plans, assigns and manages internal and external resources in order to deliver Service Management projects on-time and on-budget
Manages all business requests for service in conjunction with ongoing projects
In conjunction with other ITS departments, understands business priorities, rationalizes demand and communicates priorities to ensure service management resources are working on the highest value activities
Champions continuous improvement activities. Working with other ITS departments, develops and maintains a strategic roadmap of opportunities and aligns them with future capability
Fosters relationships with ITS functions and finds opportunities to assist them with automating service management tasks
Builds a culture of accountability within the Service Management team, escalating when needed and providing the appropriate visibility

Program Delivery Director Resume Examples & Samples

Provides strategic leadership for multiple projects and project managers for transformational business software for the enterprise
Lead the planning, development, implementation, performance and benefit realization of Applications for our internal and external client base
Demonstrates a broad base of experience in IT and senior level leadership skills
Applies strong hands-on capability in increasing adoption of and enhancing enterprise wide SDLC including Capital & Capacity Planning, Project Intake & Governance and has a proven track record of results working in a high change and fast growth company
Partner with Program Delivery Office (PDO) leadership to provide complete transparency to program cost, schedule, quality and risks
Collaborate with executive team in identifying, planning, development, and implementation of systems that will support future vision of the company
Partner with the Enterprise Product Management team to ensure proper alignment with broader Strategy
Provides leadership to multiple projects and project managers
Perform an ongoing assessment of IT capabilities and performance - develop metrics and action plans for scale and improvement
Ensure that all initiatives in the IT portfolio have clear business goals and success metrics
Directs and controls activities of broad functional area through several department managers
Provides direction for the development and utilization of human resources, collaborating with customers and the rest of IT to balance multiple production and project priorities
Meets regularly with business leaders to listen, understand, address key issues, and educate them about IT services, capabilities, and value
Knowledgeable in various development methodologies
Working knowledge of HIPAA privacy and Security rules
Ability to perform conflict management
Ability to communicate both verbally and in writing, fluently in English
Strong presentation skills and experience addressing large groups/ Vice Presidents
Up to 30% travel required

Enterprise Delivery Director Resume Examples & Samples

Responsible for driving consistency and delivery excellence across multiple IT functions, including both operations and project execution
Build out effective measurements for each area and ongoing governance of those measures
Measure the use of ITIL functions and drive improvement plans
Define tooling needs and develop a go forward strategy
Implement new technology and capitalize on improved automation and analytics capabilities in the marketplace; formulate short and long-term technology plans accordingly
Provides technical leadership to the extended delivery team
Develop and implement consistent operating procedures including metrics, SLA’s, staffing models, financial management, etc
Develop an IT Operational Analytics program
Identify needs and build out visibility reporting for senior leadership
Work with IT teams across multiple organizations
Develop consistent financial management practices
Act as a cross-functional operations leader for all service lines and capabilities, supporting the individual functional leaders
Serve as trusted spokesperson during an incident or other IT crisis, demonstrating end to end ownership
Drive a consistent process for estimating and approving project estimates
Bachelor’s or Master’s Degree or equivalent experience
Field of Study: Computer Science, Information Technology or a related discipline
Strong crisis and conflict management skills
Effective executive communication skills
Demonstrated ability in financial management of a P&L
10+ years relevant business experience with multiple customers
Track record in successfully achieving/exceeding operational goals
Multi-cultural and multi-country experience desired
ITIL v3/ITSM certified
Experience in a leadership role in a multi-supplier environment

Program Management Delivery Director Infrastructure Projects Resume Examples & Samples

Successfully shape and deliver a range of complex and challenging infrastructure projects to deliver business value
Introduce and embed a culture of commercial rigor to the team
Ensure the rationale for all projects is underpinned by a strong business case which is transparent to the project/program sponsor within the business and maximizes National Grid’s investment in technology
Ensure that the value of each project is evident using business models
Directing projects and Project Managers within a business function utilizing all available resources and relationships
Managing dependencies, risks, plans, costs and resourcing needs across multiple projects
Ensures that the Program offers a range of options and implements a change which achieves the objectives that have been set and that the business benefits are realized
Initiates formal reviews of the Program and its achievements
Engage and influence stakeholders
Introduce best practice program and project management principles and ensure these are adhered to. Operate as a role model for Valued Business Partner, championing similar behaviors across IS
Educated to degree level in a relevant discipline or an equivalent combination of education, training, and experience
10+ years of Project Management and 3+ years in Program Management
Experience successfully delivering complex technology programs and working with Globally based employees and development partners
Extensive experience at successfully delivering challenging and complex infrastructure technology programs/ business change involving working with globally based employees and development partners
Has the ability to influence and manage senior stakeholders at Director/EVP level
A good knowledge of the business and IS strategy and drivers
Experience working with Senior Level Management
Ability to understand National Grids policies, management structures and reporting procedures for all aspects of the Program’s environment. Demonstrate the Valued Business Partner capabilities and behaviors in all interactions with IS Colleagues, vendors and business stakeholders

Service Delivery Director Resume Examples & Samples

Drive consensus between various client stakeholders as needed to facilitate the conversion of program's vision and ideas into program deliverables. Identify stakeholders and set up steering committee with the CxO; Validate lifecycle methodology of various projects as developed by the Program Managers
Ensure successful delivery. Facilitate cross project collaboration where dependencies are encountered. Liaise and manage collaboration between horizontals, service lines to bring in synergies and ensure successful delivery
Track and support the activities of program teams to ensure quality and timeliness of program execution
Ensure achievement of program goals and metrics; provide insights on cost cutting for delivery activities
Report to our internal senior management or Leadership teams on the overall engagement (across different dimensions like delivery, bid management, staffing, financials & Operations etc.)
Responsible for reporting SLAs, metrics and other critical hygiene factors that impact the Account
Provide support to the Other Program Manager in handling the team; provide mentorship to Program Managers and develop the next in line
Act as a SPOC for the program with the client CXO suite; build a strong relationship with the client
Engage with the client to build an eco-system of partners and generate awareness about shared risks, accountability and rewards
Apprise the steering committee about the delivery status during meetings; resolve escalated issues
Interact with clients to understand their needs; leverage opportunities to understand and provide inputs / direction on their IT / Business roadmap to provide mindshare and visibility in to the CXO charters
Analyze the value add from the program perspective for program retention and additional areas within the program where Cognizant can grow
Assist Client Service Executives/Client Partner in related business development activities to grow mindshare and market share in the account
Initiate scope / deliverable changes, if required; interact with stakeholders to resolve escalations for any change / control initiative (initiated by the Program Managers)
Develop the program level statement of work changes; provide support to the individual Program Manager(s) in case of client initiated change / internally identified change, as required
Communicate potential 'significant change’, which are identified, to the entire external stakeholder community (business and IT sponsors from the client)
Relevant background from an IT or management consultancy
Solid experience in large sized Program Management roles
Previous experience in managing large engagements or portfolio of customer engagements including multiple service lines
Should be aware of how strategies and tactics work in the client’s environment with knowledge of Cognizant’s competitors as well as broad drivers in client’s business
Hands-on experience in handling large organization wide transformational programs
Experience in handling projects with varied service requirements across Development, Support, Migration etc., would be a key enabler
Expected to have high level technical & functional knowledge to explain business problems to Cognizant internal teams and cascade information in most lucid form
Strong Exposure to SDLC and Agile methodologies
Should have excellent presentation and communications skills
Good analytical and negotiation skills
Has worked independently to manage the engagements and respective stakeholders
Has owned engagements end to end - Timelines, Deliverables, Budgets/Financials and Metrics
Experience in Utilities industry delivering IT Services would be an added advantage
Prior exposure to onsite-offshore delivery models (global service delivery)
Flexibility to travel across the UK and (occasionally) further

Clinical Technology Service Delivery Director Resume Examples & Samples

Develop and deliver consistent standards and excellent service to Service Areas in support of the service, quality, access, and efficiency goals while meeting all compliance and regulatory requirements. Deliver comprehensive medical equipment service / maintenance program that leverages best established safe/efficient clinical technology service practices in support of patient care
Leads the strategy development and implementation for operational standards and metrics for clinical technology departments to ensure coordination and integration of systems/processes required for safe and proper functionality of the technology at any KP facility. Manage stakeholder (KPIT, Capital Teams, Capital budgeting, NFS Operations, Facility Operations, Strategic Planning, and Compliance) engagement by securing feedback on proposed plan. Determine and communicate impact on stakeholders
Leads development of the regional CT budget and ensures that the overall budget is adequate, managed and tracked with appropriate financial systems and controls. Business justifications are robust with benchmarked staffing models and operations business projections in line with service forecasts (i.e. member utilization forecasts (MSSA data), long term KPIT build out projections, Construction projections, projected impact of legislation, etc.)
Works collaboratively with Nursing, Operations, TPMG, KPHC, NFS and KPIT to identify and drive appropriate changes to design, construction and operating standards, which improve clinical technology integration. Provides support for the Regional Clinical Technology Plan and Clinical Technology Committees. Establishes and maintains a means of identifying, monitoring and resolving issues related to clinical technologies that present a risk to Kaiser Permanente
Prepare and present operational updates to Executive Leadership that demonstrates current performance as well as plans/actions to deliver improvements aligned to KP strategy
Partners with NFS HR, regional HR leadership, Labor Relations Consultants
Minimum ten (10) years of experience managing or leadership responsibilities within either a hospital/health care system or technology company in the healthcare industry

Digital Delivery Director Resume Examples & Samples

Excellent relationship management skills
Experience leading technical project teams
Experience executing & delivering large portfolios consisting of many large, medium and small projects
Prior experience in a shared service or organizational matrix model an asset

Technology Delivery Director Resume Examples & Samples

Excellent written and verbal communications skills (English)
Demonstrated Customer service skills
Handling Escalations from Clients
Demonstrable hands on experience in Operations delivery including building, setting up and running programs preferably with medium to large scale / multinational clients

Portfolio Delivery Director Resume Examples & Samples

Experience in continuous improvement, and organizational change management including methods, techniques and industry leading best practices
Ability to work effectively within the organization across all areas and levels
Creates, reviews, and approves project plans for conformance to change delivery framework standards and program strategies
Minimum of 10 Years in a key leadership role
Demonstrated leadership ability including team development, building interpersonal relationships, problem solving, strong communication and leading through change
Flexibility to work and/or provide oversight on technology, change and business process programs
In-depth knowledge and proven application of Portfolio, Program and Project Management methodologies and full project lifecycle including documentation standards, risk, issue, assumptions and dependency management and change control processes
Strong financial services business acumen

Engagement Delivery Director Resume Examples & Samples

5 Facilitate Presentation of the POV's / solution with customers on a need basis Review multitower solution to ensure an integrated value proposition and domain / customer knowledge depth Identify relevant stakeholders partners, horizontal teams etc to build the solution
6 Provide proactive proposals to the customer
7 Identify program management opportunities based on client's business imperatives

Portfolio Delivery Director Enterprise Services Resume Examples & Samples

Managing all aspects of a portfolio team to deliver; including actively managing the performance and development of Program and Project Mangers
Responsibility for a team of delivery professional for managing a portfolio of complex & critical business and technology projects through the entire change delivery framework
Customer focused in all interactions, with demonstrated ability to understand customer requirements and incorporate into business decisions
Participate on appropriate cross functional forums to influence project delivery methodology, policy, process, and procedure (e.g. Change Leadership Committee)
The role will work closely with the heads of the business, CTO, CIO and other business leaders and IT stakeholders to prioritize based on defined criteria including business value, time to value realization, and alignment to strategy
Provides program management expertise and leadership skills to facilitate the identification and management of all interdependencies and areas of risk
Project management tool expertise including project management software, such as Microsoft Project, SharePoint, and Portfolio Server. Manage for transparency using facts and analysis including KPI's and scorecards to drive results and continuous improvements
Excellent presentation skills including the ability to translate ‘technical speak’ into business terminologies
Actively manage cross functional relationships to proactively maintain expectations
Maintains a portfolio view to Senior Business Leaders and CIO’s in order to ensure transparency and delivery to our business lines
15 + years of Portfolio and Senior Program Management Experience
Ability to negotiate with C Level executives
Must possess extensive knowledge and expertise in project /program management, portfolio management methodologies and tools
Proven track record of managing large programs end-to-end Expert meeting facilitation skills
Politically savvy and a strategic thinker

Senior Applications Delivery Director Resume Examples & Samples

A minimum of 15 years’ experience leading software development and delivery in a large global organization
Spent time in a technology role yourself including at least 8+ years in an application development role
Experience of quality management, technical strategy, architecture, project management and business governance
Driven large scale change programs in previous roles, moving to new technologies and business practices while maintaining existing legacy systems through period of transition
Moving processes to cloud based environments, mobile APIs and supporting technology
Ownership of the delivery of multi-million dollar projects
Managing sizable teams of cross functional technology professionals including Software Engineers, Testing/QA, Application Architects, UX Design, Product specialist and project managers
Presenting to and working with senior level executive stakeholders
Leading mobile technology initiatives
Manage a diverse team of technology professionals, supporting them with their personal and professional development, in a fast paced and evolving environment
Own a series of business-critical technology programs, both directly revenue generating product development and enhancements; and future proofing initiatives
Be an active part of the Hospitality Technology management team, collaborating on how we enhance and improve our services and ways of working as well as shaping our organizational culture
Be an active part of the broader Travelport technology senior team; you will work with peers in our other commercial lines of business and central technology teams to agree strategic and operational direction, solve problems and enhance our products and services
Support the Global Head of Technology with various projects
Preach the word of Hospitality technology with internal and external stakeholders, articulating our current capabilities of existing technology foundations and our product offering as well as our future vision
Support the Hospitality team shift to an Agile way of working (this is already underway within technology and product definition but is in its infancy with the rest of the Hospitality organization)
Travel circa 20-25% - mainly domestically but occasionally internationally, to attend customer meetings and industry events
Work with a degree of flexibility with colleagues based in different time zones

UKI Delivery Director Resume Examples & Samples

Implement, develop and innovate the agreed operating model for EY services as set out in the contract between EY and the client
Lead the day-to-day delivery of all EY services to the client as the full time, onsite Delivery Director
Report to the EY Engagement Partner and sits on the contract’s Steering Board
Develop strategy for the contract for both sides, leading and coordinating the growth of the business
Grow the deal and develop it into additional opportunities and revenue streams for EY
Manage EY Delivery Managers to ensure they are effectively coordinating demand for and delivery of their respective EY services
Be accountable for ensuring that all agreed EY service delivery KPIs are consistently met. Ensure that the reputation of EY is upheld and that risk is effectively managed for EY and the client during the delivery of the contract
Be the day to day face of the deal to EY internal stakeholders
Ensure adherence to EY policies and procedures, bringing quality and innovation to the deal
Be responsible for fostering an open and inclusive work environment and a positive learning culture for EY individuals working on the deal
Strong commercial acumen and previous experience of managing and delivering contracts for managed services/long-term client delivery, taking into consideration risks, issues and how to ensure contractual obligations and quality of service delivery will be met
The ability to interact, communicate and lead tactfully but effectively in a highly politically sensitive environment
Strong leadership skills and the ability to facilitate and encourage collaboration amongst team members and motivate teams to maximise performance
The ability to work in a collaborative way to provide services across multiple client departments while adhering to commercial and legal requirements
Experience of working in a varied and dynamic start-up environment launching new services/offerings in a complex stakeholder environment
The ability to run and build a business simultaneously
A proven track record of managing service delivery on contracts for managed services/long term programme delivery engagements
Previous experience of leading remote delivery teams
Experience of working in the public sector
A track record of professional excellence

Delivery Director / Senior Program Manager Resume Examples & Samples

Leading the business development efforts from a delivery perspective
Developing overall estimates of the effort, resource requirements, and schedule
Analyzing pricing/approach options and advising the general manager on related business considerations and impact of different options
Leading risk-assessment efforts during the proposal process and recommending appropriate risk mitigation strategies
At least 10 years of experience delivering comprehensive technology-based solutions with strong industry knowledge in Healthcare preferred
Bachelor’s degree (advanced degree preferred)
A strong understanding of the professional services industry, including technical services, systems integration, and strategic business solutions
Experience delivering full lifecycle solution development engagements for enterprise initiatives with gross fees in excess of $10 million
Comfort in facilitating interactions and discussions with C-level executives
Experience managing the proposal process and pursuit teams in a consultative, solution-based sales model
An ability to present proposal solutions to all levels of client management
An ability to articulate complex issues, thought leadership, and the business value of solutions
Experience with accurate project estimation and planning
Experience with risk management, issue resolution, and change control
Proven management, leadership, and mentoring skills

IT Solutions & Service Delivery Director SAP Sales Resume Examples & Samples

Lead the technical & functional solutions and service delivery team responsible for designing, implementing & supporting the SAP objects like reports, interfaces, conversions, extensions, forms, and workflows objects for SAP Sales Distribution & Service modules
Collaborate regularly with the other IT SAP functional, Basis, BI, ECommerce & Web teams to help deliver solutions and maximize the value of our investment in strategic enterprise applications like SAP
Lead technical projects delivery that requires planning and coordination of the development teams including internal and external resources
Advocate and enforce applicable standards, policies, procedures and project management best practices in the implementation and/or maintenance of IT Applications
Flexible travel, up to 30% possible

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