Business Delivery Manager Resume Samples

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Y Botsford

Yvonne

Botsford

4372 Graham Isle

Dallas

+1 (555) 888 6375

4372 Graham Isle

Dallas

Phone

p +1 (555) 888 6375

Experience Experience

Chicago, IL

Business Delivery Manager

Chicago, IL

Kuhic, Towne and Heaney

Chicago, IL

Business Delivery Manager

Managing and delivering performance, providing coaching and mentoring to employees and recognising outstanding performance within the workforce
Monitoring performance against contractual KPI’s and driving continuous improvement over all aspects of service
Provide best practices and support business leaders in data governance, policy definition, system enhancement recommendations, change management, and training
Establishing team performance goals and driving delivery
Communicate findings to senior management across Salesforce
Understand business processes, the flow of data within and between processes, and recommend process improvements for better data quality and effectiveness
Effectively communicating contract strategy and performance objectives to employees and ensuring each individual contributes to organisational success

Dallas, TX

Regional Business Delivery Manager

Dallas, TX

Nolan-Monahan

Dallas, TX

Regional Business Delivery Manager

Manage Business Delivery resources in the division across the region, measuring their performance and metrics to increase revenue for Fugro
Develop annual Business Delivery plan of Regional Key clients, including Account Plans
Create overview of the opportunity pipeline
For cross-division, develop annual Business Delivery plan of Regional Key clients in association with counterpart in Marine Division
Identify and track leads of key opportunities (in Avalon)
Coordinate internal and external knowledge exchanges with colleagues and clients to promote services, specifically new innovative technologies and ‘smart solutions’
Create new revenues that streams from marketing of group innovation's/technology, new customer base and winning work from customers who traditionally go to competitors

present

San Francisco, CA

Manager, Business Applications Delivery

San Francisco, CA

Harber, Blanda and Kunde

present

San Francisco, CA

Manager, Business Applications Delivery

present

Knowledge of operating systems, networking, and application hosting
Some vendor management
Support the development function of home-grown applications
Define, maintain, and troubleshoot workflow and data integrity processes
Maintain, configure, and customize mission critical third party systems
Write and optimize tSQL – queries, views, and stored procedures
Supports and maintains various server operating systems and configuration

Education Education

Bachelor’s Degree in Business Information Systems

University of Tennessee

Bachelor’s Degree in Business Information Systems

Skills Skills

Demonstrable ability to both exceed targets and work to tight deadlines efficiently
Problem-solving/judgment: ability to observe, think critically and to solve problems using data, analysis, interpretation, and reasoning skills
Demonstrable business development and commercial management, and proposal experience and marketing abilities within the engineering, IT or contracting industry
Ability to work independently to develop the business delivery role, increasing the customer base and ultimately assisting the department to grow along with the company goals
Ability to work successfully with clients and colleagues from a variety of countries and cultures
Competent ICT user including MS Word, MS Project, PowerPoint, Excel, Outlook, MS Access
Strong personality, goal-minded and proactive approach to team work, development of relationships, and a tenacity to seek out all possible opportunities
Managing Information/communication: the ability to generate, collect and share relevant information (goals, results, developments etc.), in order to enable others (within or outside own Team) to achieve better or more results
Decision-making & Prioritizing: the ability to make right decisions, based on a sound analysis, reasoning, judgment, and well-balanced priority setting
Teamwork: dedication and ability to work successfully with others in a team

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15 Business Delivery Manager resume templates

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Mortgage Lending Business Delivery Manager Resume Examples & Samples

Provide strategic leadership, directing short-term and long-range planning and budget development to support strategic business goals related to assigned ML business area
Act as a catalyst for necessary change within assigned business area for ML. Manage all aspects of the project management lifecycle and provide guidance to associates to drive implementation of strategic initiatives, including
Eight years of experience in financial services industry
Ability to lead executive level meetings
High level of business acumen, including successful P&L management and the ability to balance the delivery of programs against the realities of a budget
Master’s degree in business-related field
Two years of experience in managing high-performing teams
Banking School graduate

Senior Manager Digital Business Delivery Resume Examples & Samples

Investments, Wealth and Lending business relationship management and project delivery
Small Business and Multi-Cultural business relationship management and project delivery
Branch and Contact Centre liaison and responsibility for connected projects and functions such as Click to Chat, Secure Email, and Appointment Booking
Leads projects within responsibility through to successful completion; including assigning responsibilities; documenting and prototyping requirements, securing and allocating resources and funding; assist in development of training and sales support materials; and coordinating activities of others to meet the business objectives on time and on budget. This could also include negotiating with third party vendors to provide services/features
Formulate and contribute to the evolution of the Digital Channel strategy by identifying new functional and service enhancements, business and customer experience opportunities. This would include; managing and sourcing new internal or external business opportunities and partnerships, standards in customer experience and working with internal development team to perform site architecture/technology assessments
Network with business partners, internal Digital Channel team to evaluate business needs and develop integrated functionality within a standard customer experience across all customer segments within the Scotiabank Group. Play a leadership role in assessing, and evaluating business opportunities and proactively recommending and obtaining support and approval. Lead or participate in cross-functional project teams to handle specific deliverables. Assist the Director to plan and prioritize initiatives with business partners, including development or contribution to requirements, concept papers, scope documents, strategy development and business cases
Manage and maintain overall projects within the release schedule working with internal teams to continue to develop and evolve the site to industry best standards. Performs site assessments and works with development, business partners and third party vendors to ensure best of class development and consistent cross-site experience. This includes identifying potential opportunitities, recommending and taking to business case approval
Superior project management skills are fundamental in order to manage many high priority projects concurrently and ensure the timely completion of the development projects
Participate in technical discussions and will be expected to make recommendations and decisions as they relate to self-service channel development and/or design
Understands business objectives and requirements of various stakeholders across (from banking to brokerage to small business and others)
Knowledgeable in terms of customer centric digital channel design and usability concepts. Participation in customer journey mapping and/ customer focussed design as asset
Exceptional communication and relationship building skills, as preparing and making presentations, developing business case arguments, and negotiating with senior members of internal and external departments is an integral part of the incumbent’s responsibilities
Good problem solving and decision-making skills that will be required to diffuse unique situations that occur in the development cycle and/or recommend alternatives to business partners and management

Business Delivery Manager Digital Channels Resume Examples & Samples

Identifying and coordinating training, communication, marketing and customer service support materials
Providing post-implementation support
Ensuring projects adhere to regulatory/compliance reporting requirements
Implements and supports new functionality initiatives for digital channels by
Proactively pursing marketing/promotion/communication opportunities within Digital Channels or outside, where applicable
Working with the Customer Experience and Design team to ensure all enhancements are consistent with the overall vision and standards for digital and self-service channels
Evaluates performance of products and services offered through digital and self-service channels by
Conducting ongoing analysis of end-to-end operational flow and back-end process flow
Tracking, analyzing and reporting on revenue generation and cost-saving functionality
Analyzing incoming communications to identify concerns and opportunities and track frequency
Assists in the development of strategies designed to improve functionality and the customer experience by
Identifying and communicating emerging industry trends, system integration concerns, issues identified that impede sales and customer service
Identifying the need for change based on personal observations, competitive insights, and customer feedback
Supporting resolutions to Team Voice/shared Services/Ideas in Action, Office of the President. Ombudsman, Customer Contact Centre
Identifying, reporting, solving for and escalating when the customer focus strategy is not being supported
Communicating effectively across diverse audiences within and outside of the team, including stakeholders and executives
Acting as a champion of the Agile methodology
Developing and executing a meaningful employee development plan
Financial Services industry experience
Excellent process management, planning, and negotiation skills to facilitate teamwork and the execution of deliverables

Manager, Business Improvement Delivery Resume Examples & Samples

Provide expert consulting advice to a number of business areas
Lead business improvement initiatives and lead a team to deliver business outcomes
Champion continuous improvement, innovation, and business improvement within Product & Markets
Adopt a broad problem solving approach and utilise the correct tools to solve business problems - methodology agnostic
Strong business acumen skills
Well-developed analysis and problem solving skills
Highly influential communication skills
Sound knowledge in at least one of Lean, Six Sigma, Customer Experience Design – qualifications highly regarded

Manager, Business Applications Delivery Resume Examples & Samples

Has technical system ownership for primary line-of-business applications
Improves business processes and supports critical business strategies by managing the integration, configuration, deployment, and maintenance of business application systems, both client/server and web-based
Maintain, configure, and customize mission critical third party systems
Support the development function of home-grown applications
Identify and resolve operational and compliance conflicts
Write and optimize tSQL – queries, views, and stored procedures
Light to moderate coding of custom components and business logic; various scripting languages and ASPX
Supports and maintains various server operating systems and configuration
Define, maintain, and troubleshoot workflow and data integrity processes
Some vendor management
Interact with other departments and end users
BS/BA Degree is required
Must have solid MS SQL skills
5+ years experience working with and supporting enterprise applications
Some coding/scripting experience
Familiarity with DevOps roles and principles
Knowledge of operating systems, networking, and application hosting
Vendor management, technical specification, and QA experience are a plus
Financial services/mortgage experience strongly preferred

Delivery Manager IP, Business Technology Resume Examples & Samples

Essential Duties
Extensive experience of managing globally distributed, cross-functional project teams
Experience playing the Scrum Master role for at least one year for a software development team
Good skills and knowledge of facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
Knowledge of numerous well documented patterns and techniques for filling in the gaps in the Scrum approach(example: numerous Burndown techniques, numerous Retrospective formats, handling bugs, etc)
Superb communication skills, written and oral
Evidenced ability to influence and negotiate

Delivery Manager E-business & Payments Platforms India Resume Examples & Samples

Delivery Leadership: Single point of accountability for all e-Business and Payments Platforms related delivery (analysis, design, development, administration, implementation) conducted by the DBS Hyderabad Delivery teams
Strategy & Operating Model: Along with the Head of e-Business and Payments Platforms, define the operating model for delivery, i.e. metrics, processes/methods/tools, capabilities right-sourced etc with an emphasis on offshore delivery
In-house Capability: Accountable for building and maintaining the Hyderabad based delivery team / capability for e-Business and Payments Platforms as per the agreed operating model
Vendor Management: Building strategic partnerships with offshore vendor (or vendors) to facilitate a diverse, flexible and balanced skill pool
Provide management and leadership support to DBS and vendor based staff at Hyderabad
Provide direction and support in the delivery and development process using methods such as Agile and Waterfall to deliver products and features as part of the e-Business and Payments Platforms roadmap
Provide direction regarding issue and risk management for the offshore components of e-Business and Payments Platforms
Participate in the development of quality measurement plans and metrics for E-Business and Payments Platforms
Communicate at all levels to ensure smooth running of all components undertaken by e-Business and Payments Platforms
15+ years’ experience in leading large technology application development teams (preferably in Financial Services sector)
Demonstrated ability supporting and leading the delivery of large complex projects
Management of transformation programs that cut across multiple businesses
Exposure to Indian outsourcing, including a demonstrated ability to effectively manage a strategic service provider to continually improved outcomes

Senior Manager, Business Ops-svc Delivery Resume Examples & Samples

As lead for the Xfinity Home Business Unit, define Service Level Requirements, Key Operational Metrics and Customer Experience Strategy for all Customer Care and Alarm Call Center Operations
Internalizes and represents the voice of the customer throughout Xfinity Home product lifecycle. Coordinates across other functional areas to secure buy-in to deliver on the defined end-to-end customer experience
Define processesand Standard Operating Procedures, document and communicate to partner providers for Customer Care and Alarm Call Center Operations
Leads concepts defining and end-to-end customer experience and expected full lifecycle costs
Collaborate with Product, Tech Ops, Technology, Compliance and other stakeholder groups to understand points of impact and drive initiatives to reduce incidental pain points
Performs competitive analysis and conducts market research. Maintains updated view of key competitive changes
Program manage key improvement initiatives drawing clear project schedules, provide regular project updates, host weekly meetings, manage templates, documents, and contact lists
Work with cross functional teams to ensure goals are met in a timely and organized fashion
Teams with product development to deliver high quality products on time
Participates in the strategic planning for enhancements to the product content, pricing, packaging and features. Participates in defining product business and functional requirements. Provides product support and documentation and develops product materials
Assists in budgeting and variance analysis of product's unit and financial performance, with goal of identifying opportunities and risks
Drafts and manages requirements, and other supporting business documentation (such as use cases, possibly M&Ps [methods and procedures], executive summaries, etc.)
Summarize updates for Customer Care and Alarm Call Center Operations and key initiatives within for communication to senior management / executive leadership
Contributes to the product vision across the team and the organization
Align with key Xfinity Home business goals and collaborate with regional, divisional, and corporate personnel to implement Xfinity Home plans and strategies
Conducts feasibility assessments, capability gap analysis (i.e., what is wanted vs. what is attainable)
Manage change requests. Validates downstream deliverables and final offering (business acceptance testing)

Implementation Manager, Business Delivery Resume Examples & Samples

Prepare and take ownership for all implementation and resource plans, reporting on their progress and resource requirements, as well as making sure they are in line with any wider programme plans
Identify, track, manage and mitigate any project risks, assumptions, issues and dependencies
Work with Learning & Development (L&D) to develop training needs driven by change, planning when and how this will be implemented

Business Delivery Manager, Jbwere Resume Examples & Samples

Delivery Management – delivery of strategic project/program business outcomes in alignment with JBWere strategic priorities
Project/Program Execution - implementation of the project/program solution including scope, resource, schedule and financials to ensure delivery of change within agreed time and budget constraints
Change Management – planning and delivery of strategic business change. Foster collaboration and engagement across teams / functions / business units
Project team management – project team building and mobilisation
Stakeholder management – establish strong stakeholder relationships at a senior level across business units, as well as with key external partners
Project delivery experience in multiple different domains (technology, risk, business operations etc.)
Business risk experience in a broad capacity
Understanding of risk appetite
Risk management in a large commercial, corporate environment
A tertiary qualification in Commerce, Business, Economics or Information Technology and preferably a post-graduate qualification
Project management qualification: PMI, AIPM or PRINCE2

IT Manager / Business Application Delivery Resume Examples & Samples

Bachelor’s degree or two year degree with equivalent experience
8+ years of progressive broad-based information systems experience, with 3+ years of demonstrated management/supervisory experience in applications development, during which more than one of the following occurred
Demonstrated leadership of multidiscipline, high-performance work teams
Successfully developed and implemented new technology
Demonstrated competency in project management and execution of multiple or large projects
Gained experience working with customers to develop solutions to complex business problems
5+ years project management experience; use of IT project management methodologies and tools
Working knowledge of specific application product areas and associated interfaces
Experience with budget management
Direct supervision of Application Consultants, Business Systems Analysts, or other technical staff

Delivery Manager / Business Analyst Resume Examples & Samples

Knowledge of the Sabre AirVision Airpas solution family is a plus
Basic understanding of the principles of software development
Experienced and at ease with an international work environment
Prepared to travel 50% of time

Delivery Manager Business Intelligence Resume Examples & Samples

Agile experience (ideally SCRUM)
Project Management experience or qualifications (e.g. Prince2)
You lead and deliver successfully Business Intelligence engagements for our clients in the financial sector
You manage all important aspects of engagements by organizing staffing, tracking financials, and monitoring deliverables
You develop people through supervising and coaching staff
You build strong internal relationships within EY Advisory and with other service lines across the organization
You contribute to winning new engagements in the market

Finance IT Business Delivery Manager, VP Resume Examples & Samples

Master degree holder in relevant discipline
Fluency in English and Mandarin, with strong communication and influencing skills
Strong business knowledge in capital market and finance control function
Deep understanding of US, IFRS and APAC regulatory and accounting rules
5-10 years software development experiences
5+ years on software development life cycle management
Working knowledge of relational database with strong fundamentals in database designing
Ability and willingness to learn new technologies and work on the same to meet business requirements

Business Delivery Manager Resume Examples & Samples

Managing deliverables and leading the development of contract scopes
Delivering client business priorities and objectives
Demonstrating visible and active safety leadership
Establishing effective interfaces and communication with the client organisation
Maintaining strong relationships with Petrofac's business support teams
Ensuring operations and maintenance activities are planned and conducted efficiently and safely
Assisting the client to achieve maximum productivity with minimal downtime and loss of production
Monitoring performance against contractual KPI’s and driving continuous improvement over all aspects of service
Preparing and presenting reports and attending Petrofac and client meetings
Enhancing Petrofac’s reputation as the best-in-class service provider to the oil and gas industry
Ensuring operational procedures are up to date and implemented
Managing the Northop based Delivery team and the ISP asset team
Ensuring that an appropriately trained and competent workforce is provided to the client in order to fulfil contractual obligations
Managing and delivering performance, providing coaching and mentoring to employees and recognising outstanding performance within the workforce
Effectively communicating contract strategy and performance objectives to employees and ensuring each individual contributes to organisational success
Establishing team performance goals and driving delivery

Business Delivery Manager, Digital Channels Resume Examples & Samples

Manages projects from the requirements to the project delivery stages by
Writing and delivering requirements for all digital and self-service channels
Leveraging knowledge and expertise of internal SMEs to complete requirements
Requesting and securing the necessary funding for projects
Determining and building project implementation teams
Managing expectations related to timing of project delivery, taking into consideration release schedules and competing priorities
Implements and supports functionality enhancements for digital channels by
Completing analysis to ensure the best use of available third-party offerings
Contributing content for surveys
Conducting comparison analysis and identifying competitive gaps
Seeking approval for recommended improvements/enhancements
Analyzing the cost effectiveness of new enhancements and implementations
Influencing and collaborating with management to garner support for the execution and implementation of new services or functional enhancements
Building and maintaining relationships with business lines and support areas in order to identify/respond to/understand their ongoing needs and strategic direction, and how those relate to the strategy and direction for digital and self-service channels
Contributes to building organizational capability and expertise on Agile processes by
Sharing findings, best practices and resources
Contribute to the effective functioning of Digital Channels by
Building effective working relationships across the team and with various business lines and corporate function contacts
Facilitating a culture of open and honest communication by actively participating and contributing to one-on-one touch bases and team meetings, encouraging the generation of new ideas and approaches and actively sharing knowledge and experience to enhance the development of all team members
Excellent written and oral communication/presentation abilities, with technical writing experience
Excellent Word, Excel, PowerPoint skills
Thorough knowledge of digital and self-service banking products and services, including a thorough knowledge of outside market and competitive practices
Experience with working in a highly technological environment and with technical resources
Working knowledge of the Bank’s back end systems and relationships within the Bank
Preferred: Understanding of customer journey mapping process

Business Systems Manager Data Delivery Resume Examples & Samples

Participate in the development and documentation of IT Strategies and Plans as a member of the IT Management Team
Support, mentor and assist in the development of staff
Functional knowledge of Reporting/Business Intelligence systems preferred
Experience with various software development and project management methodologies from requirements gathering through implementation
Experience with Product Life Cycle Management
Must possess strong, hands-on knowledge of business systems ex. RAS, Oracle, SFDC, etc
Ability to track and manage numerous parallel activities
Demonstrated business acumen with the ability to effectively communicate and work with other management in support of achieving business and technology goals
An effective communicator with exceptional verbal and written communication skills
A team player that collaborates well with peers, subordinates, superiors and partners
Action oriented; an individual not afraid to roll-up her/his sleeves and get into the details of the operation. Willing to work in a lean environment
Excellent relationship-building skills. Ability to effectively manage others through influence as well as with direct authority. Good negotiation and facilitation skills
Demonstrated ability to translate functional and technical requirements
Proven ability to create a productive environment that promotes initiative, innovation, continual learning and development of key personnel to reach their potential and goals with an eye toward succession planning and career advancement
Proven track record in team building, developing and motivating IT staff to meet challenges and achieve ambitious goals
Bachelor’s degree in Business Information Systems, Business Management or related field preferred
Requires requisite years of management experience with an emphasis in one or more relevant functional area (i.e. Finance, Sales, Operations, Administration)

Regional Business Delivery Manager Resume Examples & Samples

Primary Duties and Responsibilities
Develop annual Business Delivery plan of Regional Key clients, including Account Plans
Work closely with Regional Commercial Manager on bid strategy and provide support for strategic tenders. Coordinate marketing efforts, forming capture plans and targeting ‘must-win’ bids
Coordinate Land Business Delivery resources throughout the region, ensuring they are deployed appropriately, and reporting client visits, and opportunities, including logging in Avalon
Allocate Business Delivery resources to key opportunities
Create overview of the opportunity pipeline
Identify and track leads of key opportunities (in Avalon)
Manage Business Delivery resources in the division across the region, measuring their performance and metrics to increase revenue for Fugro
Create new revenues that streams from marketing of group innovation's/technology, new customer base and winning work from customers who traditionally go to competitors
Coordinate internal and external knowledge exchanges with colleagues and clients to promote services, specifically new innovative technologies and ‘smart solutions&#8217
For cross-division, develop annual Business Delivery plan of Regional Key clients in association with counterpart in Marine Division
Host regular (monthly) cross-divisional Business Delivery strategy meeting
Expected organizational behavior
Lead by example and implement Company Golden Rules
Do not indulge in any action which places yourself or others at risk
Be aware of the general requirement for safety with continued self-development
Achieve personal HSEQ commitments
Have a personal concern for the safety of yourself and others and set a leadership example at all times
Minimum B.Sc. or M.Sc. level in engineering/earth science
Minimum of 10-12 years’ experience; project management, client relationship management, engineering, and / or a business development role, preferably in a land (ideally engineering or IT) industry
Demonstrable business development and commercial management, and proposal experience and marketing abilities within the engineering, IT or contracting industry
Strong personality, goal-minded and proactive approach to team work, development of relationships, and a tenacity to seek out all possible opportunities
Demonstrable ability to both exceed targets and work to tight deadlines efficiently
Ability to work independently to develop the business delivery role, increasing the customer base and ultimately assisting the department to grow along with the company goals
Ability to work successfully with clients and colleagues from a variety of countries and cultures
Proficiency in English language. Preference will be shown for other linguistic ability (Arabic a significant plus)
Competent ICT user including MS Word, MS Project, PowerPoint, Excel, Outlook, MS Access
Problem-solving/judgment: ability to observe, think critically and to solve problems using data, analysis, interpretation, and reasoning skills
Managing Information/communication: the ability to generate, collect and share relevant information (goals, results, developments etc.), in order to enable others (within or outside own Team) to achieve better or more results
Decision-making & Prioritizing: the ability to make right decisions, based on a sound analysis, reasoning, judgment, and well-balanced priority setting
Teamwork: dedication and ability to work successfully with others in a team
Managing Performance: The ability to set challenging goals, distribute and manage tasks, and to be an integral part of an efficient and professional management team
Agility: the proven capability to be flexible, responsive, adaptive, and show initiative in times of change (e.g. priorities, work planning/location, skills/technologies, work processes, relationships), uncertainty and opportunities
Client focus: The ability to generate client satisfaction (internally or externally), potentially resulting in long term client relationships and additional work. The ability to create a client oriented culture and atmosphere among colleagues that will result in client satisfaction

Business Project Manager Credit Suisse Invest Delivery Resume Examples & Samples

Shaping of efficient and effective processes supporting new product features for Credit Suisse Invest
Opportunity to gain insight into different business areas and solutions
Full business responsibility for delivery of product features for Credit Suisse Invest across all affected applications
Environment to practice stakeholder management, communication and negotiation skills while driving innovative product ideas to production
Test and debug processes and applications
Solving complex technical solutions involving multiple interfaces
Collaborate with various stakeholders cross-functionally and internationally
University degree, preferably in Economics, Finance, IT or Business Information Systems
1-3 years’ experience in project management, preferably within a leading management consultancy or international bank
Banking industry knowledge, ideally within client advisory or front related area
Outstanding analytical and conceptual skills with a strong solution orientation
Stress resistant team player with strong interpersonal skills
Strong presentation and communication skills
Fluent in English and German is a must, any other language is a plus
LI-CSJOB*

Manager, Business Systems Analysis, Delivery Resume Examples & Samples

Develop and manage a Data Management & Technology BSA Centre of Excellence including BSA best practices and standards, BSA performance metrics, BSA activity monitoring and compliance, and continuous improvement
Ensure Data Management & Technology team delivers high quality analytical support throughout the lifecycle of projects and other engagements
Confirm solutions deliver value to stakeholders and adjust as required
Ensure BSA work is aligned to organizational strategic objectives and departmental objectives
Manage relationships with key stakeholder groups at all levels of the organization
Perform BSA capacity planning and assignment
Conduct BSA resource management, performance reviews and development
Undergraduate degree or equivalent with substantial directly related work experience
CBAP certification (preferred)
5+ years of experience in Business Intelligence domain
5+ years managing BSA resources
3+ years hands on experience in using Informatica PowerCentre for development and data quality control
3+ years hands on experience using Microstrategy to develop/create executive dashboards to drive data insights and analytics based on business requirements
Good understanding of telecom based systems will be an asset
Ability to work both independently and collaboratively
Facilitation
Leadership and influencing
Mentorship

Service Delivery / Business Solutions Manager Resume Examples & Samples

Business relationship management, liaison to Global Human Resources and Shared Service Providers (SSPs)
Manage budgets, monitor progress, adjust resources and priorities accordingly
Manage and provide AIT portfolio oversight working closely with application and/or vendor managers
Provide risk oversight for business and technology risk
Detailed knowledge of the policies that govern technology at Bank of America from , programming standards, engineering design, maintenance ,application activities, compliance, risk and security standards
Prior experience with Human Resources functions and/or Bank of America Service Delivery Management

Business Delivery Manager Resume Examples & Samples

3+ years of prior management experience with strong team building skills
5+ years of Applications/ Reporting/ query experience designing, developing, testing and implementing reporting and analytics solutions. Prefer prior experience with any of the following: Cloud IaaS/PaaS, Azure or AWS development
3+ years of strong experience working with Microsoft BI stack, SSIS, SSRS, SSAS
Hands on development experience with BI visualization tools (Tableau, QLIK, Power BI preferred)
Strong data warehouse analysis and design experience, with full knowledge of data warehouse methodologies and data modeling skills. Strong MS SQL experience and exposure/experience with columnar databases
Strong development methodology adherence and delivery experience with an on-time and on-quality track record
Excellent written and verbal communications. Experience facilitating meetings with multiple customers and technical staff, building consensus and mediating compromises when necessary
Experience managing resources across multiple projects

Delivery Manager Business Intelligence Resume Examples & Samples

Demand Fulfilment Process (DeFuP)
BI Service Operation Process (BISOP)
Service Support Process (SeSuP)

Manager Business Application Delivery Resume Examples & Samples

Work closely in strong partnership with the Operational Support Manager, the support team and key business stakeholders to fully understand the business processes, discover needs and translate requirements of functional and technical specifications to ensure customer satisfaction throughout the delivery process
Be called upon as needed to manage technical projects, including tax updates, PUM updates / PeopleTools Upgrades and other ancillary projects
Develop and oversee the controls and processes in place to provide a high performing, highly available and reliable system, as well as continually improving operational capabilities
Be responsible for ensuring all assigned project and work activities are implemented on time and within budget and that all Service Management levels are maintained
Maintain the vendor relationship and direction regarding PeopleSoft Financial Supply Chain Management, developing the appropriate technical strategy and plans to maintain alignment. This position involves participation in the company’s Enterprise Technology strategy regarding Digital Transformation and Cloud first objectives and, its significance to the current and future ERP applications
Implements solutions incorporating an exceptional level of communication and organizational skills among IT technical and Application Development staff
Provides integrated focus and direction to staff based upon the assignment of clearly defined tasks, due dates and deliverable/outcome expectations
Must demonstrate ability to manage and mentor direct reports to ensure most effective utilization of individual skills and staff development
Works closely with Quality Assurance direct reports that automate and conduct manual testing to ensure content additions, changes, defects, upgrades, etc. work as designed within all workflows
Responsible for planning, communicating, leading and coordinating system changes/additions/enhancements with all affected areas and uses in advance of production deployment
Must be detail, action, solution and results oriented and must demonstrate creativity, foresight and mature judgment in managing their functional area

Business Delivery Manager Resume Examples & Samples

Work with senior leadership to define, launch, and drive strategic and operational initiatives
Structure and execute operational and strategic initiatives by developing work plans, gathering and synthesizing relevant data, leading analyses and developing recommendations
Collaborate across functions, closely partnered with data custodians
Communicate findings to senior management across Salesforce
Understand business processes, the flow of data within and between processes, and recommend process improvements for better data quality and effectiveness
Provide best practices and support business leaders in data governance, policy definition, system enhancement recommendations, change management, and training
Work with IT teams to clarify business process and data needs and provide guidance on the implementation of data and process-related IT projects
Understand and define data quality metrics and design dashboards and reports to track metrics