Delivery Manager Resume Samples

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K Morissette

Karianne

Morissette

636 Harold Passage

Dallas

+1 (555) 170 6903

636 Harold Passage

Dallas

Phone

p +1 (555) 170 6903

Experience Experience

Philadelphia, PA

Delivery Manager

Philadelphia, PA

Kovacek-Hagenes

Philadelphia, PA

Delivery Manager

Assists the Problem Management Global and Regional Process Owner in identifying and planning for Problem Management process improvement projects
Work closely with our Third Party Partner Network and manage service provided and relationships
Work with Project Manager to create project schedules, scope changes, and execute project hand-off to customer support
Works with Project Manager to create project schedules, scope changes, and execute project hand-off to customer support
Provide leadership to a Development team comprising mainly of developers and analysts, promoting an environment where talent is encouraged and developed
Monitor delivery performance at the client; make recommendations for improvement
People management responsibilities including performance reviews and career development

Los Angeles, CA

Technical Delivery Manager

Los Angeles, CA

Klein Group

Los Angeles, CA

Technical Delivery Manager

Workflow management - work with management staff to understand project and business priorities, manage to project milestones, and run development schedules
Contributes to the development and continuous improvement of Cyber Security Management Office frameworks and tactical execution strategies
Meet regularly with enterprise account managers to provide status, plan and manage transfer of new opportunities from prospect to workload in progress
Effectively manage and develop team including work assignment, personal development and career planning
Manage one or more cross functional development teams (.Net/SQL & Mainframe developers) to deliver key strategic projects
Provide development status reporting to Senior Management
Works with the Provider teams and the Customer product owner to understand Customer’s priorities for development

present

New York, NY

Technology Delivery Manager

New York, NY

Conn-Murray

present

New York, NY

Technology Delivery Manager

present

Develop and maintain a high performing team through effective hiring, vendor partner management, coaching and performance management
Prioritizes and manages own workload and the workload of project team members in order to deliver quality results and meet timelines
Interface with business professionals, application developers and technical staff working in an agile process and environment
Provide work direction, delegation, and prioritization to team. Ensure compliance with company's policies, processes and procedures
Working closely with architectural team and development teams during detailed design and implementation
Provide project reporting and ad-hoc analysis, and present project status and issues requiring attention by senior management
Establish effective relationships across multiple business and technology partners, program and project managers

Education Education

Bachelor’s Degree in Organisational

Pepperdine University

Bachelor’s Degree in Organisational

Skills Skills

Strong capability in juggling priorities so that deadlines are met while retaining consistently high quality outcomes
Highly energetic and delivery focused, with the ability to deliver quality results with a challenging but positive and influential style
Seeking highly-skilled professionals who are dedicated to producing top-quality systems with a high level of written and verbal communication skills
Owner operator mindset, with demonstrable ability to be seen as a strong technology partner / Technology SME
Strong technical proficiency of server architecture and development, build & release systems, and bonus points for past programming experience
Good interpersonal skills and ability to work effectively with others in and across the organization to accomplish team goals
Analytical skills, the ability to decompose high-level information into details
Strong knowledge on SDLC / Agile Methodology
Take accountability for the management of small projects, end to end, ensuring that the project is delivered to time, cost, and quality
Excellent communication skills with the ability to present technical concepts to a non-technical audience and leadership to manage projects

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Cib-agent Lending Global Operations Service Delivery Manager Resume Examples & Samples

Escalation point for client inquiries & requests related to the operational aspects of the client’s programme
Ensure that all inquiries (internal and external) are entered into Service Desktop by the teams and provide analysis of client behaviors, looking for opportunities to proactively improve the client experience
Own the Client Synopsis document and work with operations to improve the current processes in place regarding client initiated instructions
Responsible for delivery and accuracy of all client reporting
Respond to client/auditor requests for reporting as it relates to their periodic audit of their securities lending program
Continue to work with technology to progress the Manual report remediation programme and ensure that all client requests are raised through the Client Change Request process for prioritization
Organize service reviews with top tier clients, reviewing the operational aspects of their programme
Understanding of Securities Lending in a trading, client or product environment as well as a sound understanding of Global Custody business is highly preferred
Experience in a client relationship management/service environment is crucial
5 Years experience in finance industry in a product management or client management capacity is required
Proven skill in managing people

Finance Technology Program Portfolio Delivery Manager Resume Examples & Samples

A proven delivery track record of on time, on budget, disciplined program planning & execution bringing real value to the business & ensuring all projects meet individual objectives & targets
Exceptionally strong people/team management & development skills including clear delineation of roles & responsibilities
Exceptionally strong relationship management, partnership & influencing skills in a matrix organization with the ability to hold others accountable & manage programs fully end to end
Exceptionally strong Program governance including sponsor/stakeholder management, partnership & alignment
Exceptionally strong communication, presentation & escalation skills with regular syndication of program status to all impacted stakeholders in a concise, consistent, transparent & specific way
Develop and manage program charter and business case; ensure ongoing tracking & realization of benefits throughout the program
Ensure clear definition of program objectives, development of the implementation plan, and oversee the timely execution of that plan; tight management of issues, risks & dependencies & strong decision making
Provide the business management team with constructive feedback on project or overall program performance; carry forward lessons learned to ensure continuous improvement
Leverage relationships & partnerships & apply knowledge of technical trends and vendor practices in Program/Project Management and Application Development to ensure successful delivery of the program
Ensure compliance of application development activities with audit and information risk policies
Act as a key lead & interface with internal and external audit groups; support the business in addressing regulatory requirements & demands
Ensure process capability, control and improvement by developing and implementing relevant quality assurance procedures
Analyze project risks, costs, and benefits and make relevant recommendations to senior business and technology leadership team
Develop processes & tools that encourage continuous performance improvements & automated end to end solutions
Analyze potential outside applications of in-house technologies, identifying those that have high potential for incorporation into our portfolio
Participate in the design & execution of the multi year Finance Technology strategy & roadmap aligned with Finance business priorities
Tightly manage program financials/budget & resources for assigned projects, monitor project progress; adjust resources and priorities accordingly
Manage & coordinate resources (staff, equipment, vendors and consultants) across multiple projects; play lead role in development & recruitment of top quality team
College degree, specialized training, or equivalent work experience
Significant previousIT or Finance Change experience
Experience managing large highly visible programs
Experience with implementation of project management processes and methodologies in a large organization
Experience with projects in multiple technologies, functions and industries
Experience managing geographically distributed and culturally diverse work-groups including offshore teams
Demonstrated experience making independent critical fact based decisions while understanding the appropriate escalation points
Knowledge of outsourcing methodologies and operating models
Experience in working with Vendors, 3rd Party providers & Outside Service Providers
Proven written communication and presentation skills

Latam Finance Technology Delivery Manager Resume Examples & Samples

Be a primary interface to senior Business/Global Function, Technology, Operations and CTO management. This will include business/client liaison, enterprise level process design, operational and executive management reporting
Indirectly manage (matrix relationship) large project teams that are globally distributed to deliver required components
10+ years of direct, relevant experience in large scale global technology program management
Familiar with technology such as ETL tool, Data Warehouse., Java, Reporting (BO, Microstrategy)
Ability to meet aggressive deadlines, excellent risk mitigation skills and manage diverse business / technology teams in different time zones, develop and publish metrics for senior management
Strong presentation skills at internal and external Client meetings
Strong communication skills to represent technology function in senior management forums and ability to independently manage senior business client relationships
Fluent in written and spoken Spanish
Strong relationship management skills with ability to deepen relationships and build partnerships across technology teams, operation and business
Capable of diving into details where required while still retaining the capacity of considering the larger picture and focusing on the long-term impact of the decisions being made

Regional Delivery Manager Resume Examples & Samples

Act as the single point of contact & represent the interests of Solutions & Support (S&S) team in the ASIA / Japan region, with a focus on technology projects and challenges. Personally and pro-actively manage senior stakeholders and sponsors to maintain buy-in at the highest levels
Manage multiple on-going inter-related projects and achieve the agreed business goals, prioritizing resources across projects and initiatives
Act as the “go-to” person for any technology items for regional AML Operations Management
Build strong working realationships with the counterpart within the APAC Compliance Technology team
In partnership with the Global Production Support head, provide direct management of our first line systems support of our key AML platforms on behalf of AML Ops
In partnership with the Global UAT head, provide direct management of our UAT activities to ensure quality testing of changes to our key AML platforms
In partnership with the Global Data Management head, provide matrix management of our S&S teams responsible for data quality management
Interfacing with the local/region Business, Compliance, AML, & in particular our partners in Technology to manage and track key initiatives
Financial management of the team and S&S investment spend in their region
Produce progress status reports on various initiatives for senior management reporting. Ensuring that the team are using global standard policies, procedures and tools
Ensuring that the team operates within agreed business Service Level Agreements (SLAs) and confidentiality standards
Supporting the successful accomplishment of internal Manager Control Assessment (MCA) policies, as they apply to the department
Implementing integrated processes and procedures aimed at meeting internal and external regulatory or policy guidance
Aligning Global S&S function in country hubs. Development Value
This role will provide the successful candidate with a cross-region AML vision and ability to work with colleagues in-region & globally. The individual will work closely with the AML Regional Management Team and gain an insight into business & process management strategies. The role offers the satisfaction of making significant change take place. The role offers the opportunity for the development of influencing and leadership skills, leading several teams, as well as enhancing management expertise via interactions with senior regional and global staff
Required: Overall person should possess more than 10+ year of experience. Minimum 7 years of project & program management experience, with a focus on technology projects & implementations
Required: At least 3 years acting in management
Required: Experience of senior stakeholder management
Required: Good knowledge of Compliance, AML policy, financial services, investment & retail banking products / services – back and middle office operations
Required: Excellent English and verbal communication skills,
Preferred: Strong product processor knowledge (preferably in Citi) and system knowledge Qualifications/Skills
Strong influencing and partnering skills, including interactions with Senior management
Ability to lead a diverse team of over 40+ people and ensure they high performance
Very strong analytical skills Proficient in Microsoft Office products
Formal project management qualification preferable
MBA or equivalent preferable
Educated to a minimum of degree level

Internet & Mobile Agile Delivery Manager Resume Examples & Samples

Assisting directs with the review/evaluation of user requirements scope definition/objectives for new functionality or site enhancements
Ensuring intended ‘remarkable digital experience is appropriately captured in the Business and Functional Requirements
Understanding digital legal and compliance regulations and aids partners with avoiding legal and customer impacts
Providing sizing estimates for content development; manages development resource capacity, including project assignments
Serving as liaison between Agile team and Traffic/prioritization team on deliverables and progress
Monitoring content deliverables and acts as point of escalation reporting when assets are late
Overseeing defect management and reporting for the Agile work stream
Identifying communication and process gaps between the various teams and create/propose plans to resolve
Providing pre and post-release updates including mitigation plans, where applicable
BA/BS degree
5 years practical or equivalent type experience
Exceptional analytical skills and ability to process a high volume of information across various disciplines (IT, Operations, Marketing, Information Security, etc...)
Ability to objectively process the information and quickly produce prioritization and development strategies that will best serve current and future business objectives
Solid understanding of current web development languages/tools (HTML 5, CSS 3, JS, etc...) and experience with content management system tools
Demonstrated ability to prioritize and drive results with a strong sense of urgency
Exceptional communication, interpersonal, and influencing skills
Excellent collaboration skills and ability to influence cross-functionally without direct authority
Exceptional project management skills with rigorous attention to detail
Ability to successfully interact with various levels within the organization
Comprehensive knowledge of the Internet and Mobile channel development and trends
Customer-centric attitude
Experience in managing web production
Knowledge of credit card and/or bank operations and logistics helpful
People management experience preferred

O&t-technical Delivery Manager Resume Examples & Samples

Five plus years experience in delivering requirements for complex data acquisition programs
Having experience with financial services data is considered a plus
Five plus years experience in BI tools and technology and data warehouse best practices including iterative and waterfall SDLC process
Five plus years experience leading project teams (5+ members) comprising contractors and also employees
BS in Business, Marketing, or Information Systems Management from an accredited university or college or equivalent work related experience

O&t-digital Product Delivery Manager Resume Examples & Samples

Bachelor’s degree or equivalent in computer science/engineering
Relevant experience in complete life cycle of project or program particularly in large scale internet banking and mobile banking projects
More than 8 years experience and at least 4 years experience in implementing banking modules or projects
Relevant experience in a project manages or lead business analyst role for large/complex projects involving J2EE and content management technologies
Knowledge in IBM AIX/UNIX, Linux, Websphere or equivalent application server, MQ, web services, J2EE, Struts and HTML5
Knowledge in RDBMS, Prefer Oracle 11
Tools such as Bluewire, HP Quality center, Rational team concert, MS Project or equivalent tools
Ability to interact, influence and lead diverse groups across functions & geographies (overlap with time zones) to drive a common product delivery
Knowledge or have worked on delivery project involving solution such as content management and device rendering products
Exposure to one or more domains such as acquisitions, retail banking, cards operations, Investments and deposits would be an added advantage

Gfds Delivery Manager Resume Examples & Samples

Experience leading, developing, and performing a variety of quantitative analyses
Demonstrated leadership and managerial skills (analyses, projects, and people), with particular aptitude for leading in a fast-paced, highly intellectually and politically complex environment
5-10 years experience with Risk Management or Compliance, in addition to and Data Analysis
Excellent critical reasoning, quantitative, and qualitative analysis skills, with a demonstrated track record of developing and performing a variety of quantitative analyses
Demonstrated ability to exercise sound judgment in making business decisions, especially when leading teams where tradeoffs must be made and buy-in from key stakeholders must be achieved
Outstanding communication and presentation skills, with a demonstrated ability to effectively interface, influence and build alignment with individuals and multi-disciplinary teams across all levels of management
Must learn quickly and produce under pressure and tight deadlines
Must have extremely strong interpersonal skills – collaboration across multiple business and technology functions, relationship building and consensus building are a must
Must have extremely strong listening, requirements elicitation, analysis and problem solving skills
Must have extremely strong documentation and oral communications skills
Must have strong Excel, Visio, PowerPoint, and MS Word knowledge
Strong SQL data querying and analysis skills and Blueprint tool experience is a strong plus
Experience in data and statistical analysis is required to properly analyze, design, develop and deploy the appropriate data quality metrics - 8 to 10 years’ experience with Data Analysis would be a plus
Detailed understanding of MS Excel and associated functions such as, but not limited to Pivot Tables, Formulas, Macros, VBA
ETL experience desirable (Ab-Initio DML and Data Load a plus)
Business Rules Implementation (Knowledge of Ab-Initio BRE, functions, syntax etc. a plus)
Data Quality Dimensions and Measures. Metrics and measuring techniques
Data sampling, analysis and profiling techniques (Familiarity with Ab-Initio Profiler a plus)
Data-dictionary creation, maintenance and identification and definition of Critical Data Elements
Thorough understanding of data modeling techniques, data relationships and reference data access and usage
Prior experience in the financial industry is desirable
Ability to work across multiple technology and business groups within the scope of the programs assigned
Must be a self starter and work productively with minimal direction

Information Delivery Manager Resume Examples & Samples

Manage interface between outsourced services (HCL) and onshore CFO business partners and FIR to ensure a) Monthly variance analysis of actual results and b) Monthly producer and consumer forecasts
Attend regular meetings with the CIO, COO and Product Management to review the financials, highlight risks and opportunities to forecast, providing updates on the management challenge in order to achieve target
Managing and controlling the annual budget for sectors within ISIT, including partnering with Product Management to review project spend prior to submissions to the deal review committee (DRC) and deal review board (DRB) for approval and to ensure availability of funds for ‘Run the Bank’ and ‘Change the Bank’ project spend are funded by the business
Ensure Total Cost of Ownership for the compilation of the service catalog billing
You will advise on all the financial aspects of the business area, deputising for the CFO, as necessary, supporting financial month end and forecasting processes, from both a producer and consumer view. This involves preparing, analysing and presenting reports at management meetings

Regional PEX Delivery Manager Resume Examples & Samples

Build sustainable and strong links to Functional PEX Leads and other senior business leaders from CC-functions and business lines typically COOs, Business and Division Heads to become our internal clients' trusted business advisor
Identify and recruit local/regional PEX talents and professionals in order to support all ongoing and planned lean transformations in the region and make sure that local recruitment is aligned with the demand managed by the Functional PEX Leads
Manage on a day-to-day basis all regional change agents, including half-year and full-year performance reviews (act as “evaluation manager”)
Act as regional representative for the PEX CoE
Lead the structuring and set-up of communications and learning events across the region ensure sharing and roll-out of best practices
Support identification and formulation of regional improvement potentials with the aim to develop improvement initiatives based on the UBS methodology with full commitment of the function managers and stakeholders
Effectively implement and utilize the UBS-adopted PEX methods and tools to guide regional teams through tasks and activities to achieve highly productive, reliable, predictable and cost-effective solutions
Represent the PEX CoE in relevant regional governance bodies

Service Delivery Manager, EM Securities Resume Examples & Samples

Reporting to Deputy Head – EM Securities South East Asia Operations, the Service Delivery Manager will strive towards effectively building and managing relationships with the Managers of the Service Line for which he/she is responsible for, as well as his/her peers in the regional service Delivery Organization
The Service Delivery Manager will manage a unit of 5 staff in the location with the primary responsibility to achieve operational excellence in the execution of the delivery of the respective service(s)
Tertiary education and considerable experience and proven track record in a service delivery environment
Experience of People management skill
Solid understanding of relevant service(s) and good technical knowledge/understanding of emerging technologies and process engineering tools & techniques
Work experience in a global, multicultural context
Lean, Six Sigma or any other track record in process improvement/re-engineering is preferrable

Delivery Manager Resume Examples & Samples

Bachelor’s degree required – advanced degree preferred. Familiar with technology such as advanced ETL tools, Data Warehousing and BI Reporting
Strong Finance and Accounting knowledge preferred
Strong relationship management skills with ability to forge relationships with key stakeholders across technology teams, operation and business
Own and be accountable on demanding deliverables with ability to deep dive into details where required while still retaining mature decisions for positive outcome on the larger picture
Strategic thinker with strong execution skills, experience analyzing, reconciling, communicating, preparing, and managing financial reporting and budget processes
Demonstrated ability to synthesize, prioritize and drive results with a strong sense of urgency

Delivery Manager Resume Examples & Samples

Product management aspect
Proven team player
Flexible and self-motivated approach
Good understanding of the following SW development and operational functions: SCRUM and ITIL
Familiarity with the concepts applicable in an enterprise infrastructure (eg. virtualization, Linux, clustering, SAN storage)
Analytical skills, the ability to decompose high-level information into details
Ability to own assignments through to completion
Ability to plan and manage own work with minimal supervision

O&t-product Delivery Manager Resume Examples & Samples

Strong mainframe knowledge and expertise in DB2, CICS, VSAM & REXX
Expertise in SWIFT & FIX message protocols
Past experience working on IBM Rational Developer for z and IBM Rational Team Concert
Functional domain knowledge pertaining to Investment products - Mutual Funds, Equities and Structured Products
Strong interpersonal communication skills to maintain good relationship among different stakeholders
Problem solving ability with strong analytical skills
Exposure working on distributed platforms especially J2EE, MQ, Oracle, Unix will be an added advantage
Domain expertise on Investment systems. 9. Ability to lead the design and represent Services team in technical discussions

Oracle Financials Solution Delivery Manager Resume Examples & Samples

Provide the functional, technical and analytical abilities sufficient for conducting business analysis and project management of Oracle 11i/R12 and other financial applications, including experience with Oracle workflows, personalization and extensions
Develop project management plans and estimates to support major project and enhancements implementation activities
Develop change management plans and control scope, schedule and budget
Perform (and supervise) solution/tool selection, fit-gap analysis, requirements gathering, solution design, application configuration and testing,
Facilitate project/ enhancement governance and prioritization
Supervise ad hoc analyses and special projects, and lead projects through completion
Propose and implement initiatives to increase department-wide efficiency
Ensure that business requirements for new initiatives are structured and documented against best practices so deployment results in enhanced user productivity and experiences, and business case objectives are met
Work closely with the business to understand business problem they are trying to solve and the actions they need to take
Perform business and financial analysis of strategic projects to ensure proper cost/value relationship, helping to reduce risk and focus investment more efficiently
Collaboratively ensure readiness for change across business by ensuring effectiveness of change management programs that will result in the early adoption of the new solution and business processes
Effectively collaborate with IT team to ensure exchange of business information, develop innovative approaches to problem solving, and continuously seek ways to improve communication and engagement
Identify and implement process improvements
Run support calls with business and IT and proactively manage service requests
Document Root cause analysis for application issues
Undergraduate degree required. Emphasis in Computer Science, Information Technology, Business (Accounting/Finance/Economics) is a plus. CPA is preferable, but not a mandatory requirement
Minimum 5 years of IT professional services consulting experience preferred
Expert in Oracle 11i and R12 E-business suite including Receivables, Payables, General Ledger, Sub Ledger accounting, Project Accounting, Fixed Assets, Trade Management, Collections, Cash Management
Expert in mapping business requirements to Oracle applications and designing custom solutions where appropriate
Knowledge or Service now, Clarity preferred
Experience with testing techniques and standards as well as exposure to automated testing tools
Must be able to articulate and document test plans, business specifications and interface details with the technical team
Deep familiarity with Sarbanes-Oxley compliance processes
Strong knowledge of disaster recovery procedures
Strong planning and organizational skills
Excellent client interfacing skills
Media & entertainment experience, preferred but not required
Resource and Project Planning tool experience required

Cib-gtlp Senior Product Delivery Manager Resume Examples & Samples

Relevant project management work experience - PMP preferred
Relevant business knowledge gained via Trade and/or Branch Operations experience
Flexibility to accommodate the requirements of working as part of a global team (24/7)
Excellent leadership, strategic, organizational, financial and time management skills
Outstanding written, verbal and presentation communication skills for various levels of audience
Expertise in project management discipline and techniques; experience in delivering end-to-end solutions/programs; preferably both Waterfall and Agile
Ability to lead and motivate cross-functional teams and interact with all levels
Ability to be flexible, follow tight deadlines, organize and prioritize work and conflicting priorities
Capable of objectively reviewing and understanding issues. Tenacious in seeking quick, creative and effective solutions. Has the ability to mobilize internal networks and resources and motivate internal groups to common objectives without having direct control over resources
Strong MS Office suite skills (i.e., Word, Excel, Access, Visio, PowerPoint, MS Project)

Process Delivery Manager & Implementation Manager Resume Examples & Samples

Masters or MBA Required
7+ years of experience in Operational/Process reengineering and excellence. Consulting background a plus
3+ years of Project Management required
3+ years of Retail Lending/Mortgage Operations preferred
3+ years of previous employee management experience
Expert skills in Excel and spreadsheet analysis
Detailed knowledge of re-engineering concepts and process/operational transformational projects
Strong leadership experience in a transformational, fast-paced environment
Experience building Executive relationships
Experience managing medium to large-scale work streams within project and change environments using a mixture of internal and external resources
Competent in project planning and problem solving
Expert experience in Microsoft Applications specifically, Excel and PowerPoint
Knowledge of our products and services a plus
Solid experience managing engagements using Lean or Six Sigma
Passionate around creativity, constructively and courageously challenging ‘the way we do things’ and willingness to make and drive to choices/trade-offs and decisions
Excellent analytical skills and ability to resolve routine issues independently
Ability to identify/manage potential risk
Ability to coach and develop employees
Capable of prioritizing work in alignment with business goals
Detail-oriented; high concern for accuracy, quality and customer satisfaction
Excellent communication, presentation, and interpersonal skills
Expertise in business processes design and improvement
Adapts well to change

BPM Solution Delivery Manager Resume Examples & Samples

Applies strong analytical and leadership skills to drive process designs, process development, testing support, problem solving, and triaging issues with cross-organizational teams
Manages, harvests, and communicates BPM technology assets in the innovation lab
Drives legacy technology modernization efforts
Collaborates with various development teams, infrastructure partners, and service partners on design and development deliverables
Manages tasks / dates / deliverables, addresses and resolves risks / issues, conducts quality reviews, and adheres to financial controls
Builds and nurtures relationships across multiple organizations and hierarchy levels to include peers, managers, business partners, and executives
May be responsible for facilitating key topics in workshops such as JAD and RAD sessions (or other similar sessions/meetings) with technical and business participants
At least 4 years of leadership with a BPM technology, preferrably Appian, Pega, or other industry leading BPM technology
The individual must be analytical and self-motivated with excellent communication, interpersonal, time management, and organizational skills
Working knowledge of the following
J2EE
XML
MQ Series or other messaging middleware
Integration technologies
Oracle or other relational DB technology
EAP (jBoss) or WAS
Working knowledge of Waterfall and Agile project lifecycle methodologies
Understanding of architecture methods
Understanding of event-driven architecture and patterns
Understanding of service oriented architecture and patterns
Understanding of industry trends and vendor positioning
Demonstrated ability to adapt to changes
Effective negotiation and team facilitation skills
Solid understanding of banking/finance industry
BPM / BEP project estimation
Previous BPM consulting experience
Ability to manage project team members in multiple locations

Delivery Manager Resume Examples & Samples

Take accountability for the management of small projects, end to end, ensuring that the project is delivered to time, cost, and quality
Be a key contributor or workstream leader for the successful delivery of the Programme/project to plan, budget and agreed quality and governance standards
Manage or support the management of suppliers in line with agreed contractual obligations, milestones and quality standards
Provide day to day direction to the project team and manage budgets
Work with the Technology Partner/Programme Manager to deliver effective communications and manage relationships with key stakeholders at executive and direct reports' levels across the Project Client base and technical community, ensuring continued buy-in to the Project
Own and drive the Project planning framework, ensuring that plans are developed and tracked to appropriate standards, are integrated effectively across all work-streams, are unambiguous and achievable, and that dependencies are clearly understood and managed
Own and drive the effective governance of the Project, ensuring that Bank technical, risk and other standards and compliance requirements are met and that the Project governance framework is comprehensively defined and firmly embedded across all areas of the Project
Support the management and co-ordination of projects, their interdependencies, and associated risks and issues, escalating to the Delivery Manager as appropriate to ensure project delivery
Control the Project scope, ensuring that rigorous change control is exercised
Ensure the integrity of the Project - focusing inwardly on the internal consistency of the Project; identify interfaces / alignment with other technology and business initiatives including Programme/Projects, business as usual and specialist technical or service standards to the Technology Partner or Programme Manager
Ensure the Project resource plan is maintained and met and that appropriately skilled and experienced individuals are appointed in line with delivery plans
Actively manage supplier resources and identify issues to the Technology Partner/Programme Manager for resolution
Ensure delivery of the platform and service meet requirements and that acceptance and handover to business as usual are managed against agreed acceptance criteria and to a defined plan
Ensure that integrity is maintained by taking a best practice approach to development and implementation of Production change to support additional capability
Ensure that all Project status reporting is accurate, informative and timely, and directly provide progress reports to the Technology Partner/Programme manager and Programme/Project governance forums at agreed intervals
Escalate for management intervention wherever gaps in the Programme/Project are identified or issues arise
Provide ongoing monitoring of the Project to confirm that delivery meets the Project's objectives and continues to make effective use of available funds and resources Line Management (if required) – 10%
Acts as focal point for direct reports with regard to HR and work issues
Ensures Barclays governance is followed for all directs (KYR etc)
Acts as an advocate for the direct report in consistency meetings and is aware of any issue with their performance
Actively demonstrates Barclays Behaviours and encourages this behaviour in direct reports

Delivery Manager Resume Examples & Samples

Work across product development teams to ensure alignment around initiatives, coordination around key dependencies, and visibility around high priority deliverables
Work across business units (technology, services, and content) to help plan, track, and manage key initiatives and deliverables
Provide support and guidance as teams establish, track and evaluate team roadmap initiatives at regular intervals
Identify risks and issues and work with teams to effectively manage and mitigate
Engage in regular iteration activities with each of our cross functional product teams to ensure they have efficient and effective flow, clear stories, acceptance criteria, and tasks
Provide feedback, guidance, and leadership around agile best practices to help the team optimize their performance and grow as a team
Organize and facilitate showcases and cross-team activities to create excitement around the accomplishments, sharing of valuable information across teams, and accountability around metrics and commitments
Facilitate inception and planning activities
Identify, collect and communicate key metrics to help the team measure and improve
Plan, track and manage cross-team initiatives
Ensure timely and clear communication, internally and externally
Provide support and assistance with engineering team development efforts
BA/BS in Computer Science (or equivalent relevant work experience)
5-10 years’ experience delivering mobile and web products in an agile/lean environment
Proven project and delivery experience in a professional environment, including ownership or delivery of a sizable product or product component
In depth understanding and experience with agile principles and practices
Experience with mobile development
Experience working in a continuous deployment environment
Ability to communicate effectively with technical and non-technical folks

Delivery Manager Resume Examples & Samples

Providing locked in dates for externally delivered infrastructure, capacity or Roadmap items to enable E2E PMs to plan their project delivery
Managingthe resultant project milestones and feeding into the programme level milestones
ChairingProject Meetings as required with the E2E PM and external teams to ensure each project is on track and internal priority is understood
Completing Project reports on a weekly basis
Managing the project RAIDs log and escalating items to the Workstream RAIDs log
Managing relationship with Global Engineering Teams, tracking deliverables and providing updates to the Programme and WS leads
Management/Co-Ordination of server build teams
Understanding of the Infrastructure build life cycle
Capturing new requirements for review that come out of Project Engagements and discussing these with the appropriate Product Managers as to whether they are valid requirements to be accepted into BAU or do not meet with strategic roadmap
Managing the resultant engineering delivery milestones and impact on the wider programme team feeds into the programme level milestones where there are dependencies
Completes Project reports on a weekly basis
Building effective working relationships with stakeholders
Ensuring projects are delivered right first time with robust tools, systems and technological platforms
Co-ordinating with the global component teams and vendors to ensure the right teams are working on the right components at the right time, with clear expectations of milestones
Raising any change requests and gather the relevant approvals to support implementation and delivery
Ensuring effective handover to BAU support
Previous provenexperience of Project or Delivery Management
Technical understand of Windows Infrastructure within and Enterprise class entity
Excellent people management, stakeholder and customer relationship management skills

Delivery Manager Resume Examples & Samples

Release Management Team
Project Management Office
Client Services Managers
System Analysts
Administrative Support
Quality: Integrated Software Test Teams
Demonstrate thought leadership with the ability to drive change in a difficult environment
Strong customer focus and management of client expectations - ability to establish and maintain a high level of user trust and confidence
Broad knowledge of IT functions, ability to understand complex business processes, leadership, and ability to drive change
Ability to simplify complex IT information and design clear, value focused messages to a variety of audiences under tight timeframes
Proven track record of delivery high quality technology solutions on time, on budget, and within scope
Strong collaboration and influencing skills with experience interfacing with executive leadership
Strong collaboration and influencing skills with experience interfacing at all levels of management
Demonstrated ability to directly manage diverse staff and perform annual budget and merit reviews
Ability to motivate employees/teams to apply skills and techniques to solve dynamic problems and achieve success through efficient delivery
Develop team members through coaching and feedback, performance evaluation, career development planning and hands-on involvement with staff
Extensive experience in managing communications and projects with ability to work both strategically and tactically
High energy, confident individual that communicates with passion and authority
Strong listening, situation analysis, negotiation and facilitation skills
Proficient in project management and testing methodologies and techniques
Experience performing cost/benefit/risk analysis to understand, prioritize, and decision potential efforts
Superb relationship building skills
Ability to think short- and long-term
Broad understanding of current industry trends and IT best practices
Experience in an agile methodology environment highly desired
7+ years IT leadership and management experience, with evidenced success in a matrix organization
5+ years project management and testing experience preferred
PMP or Project Management certification preferred

Technical Delivery Manager Resume Examples & Samples

To perform environmental set up for projects and to do small enhancements in applications
Manage code migrations across development, test and production environments
Test and deploy fixes to critical incidents quickly applications
Prepare Tivoli (TWS) jobs and schedules definitions for the automation of jobs / shell scripts
Implement Change Records raised by Business/Development Project Teams, within the SLAs
Come up with creative ideas to improve the overall functioning of the processes
Effectively liaison with peers & stakeholders
Whenever necessary provide of out of hours support to ensure smooth functioning of the application, as needed
Understand the projects from technology, process and business perspective
Automate manual processing if there are any and contribute in design and development of moving the application to strategic architecture and help in creation of a stable and reliable system
3 to 4 years of hands on experience in Teradata,Oracle, Shell Scripting and Cognos
Knowledge on Java / WAS would be added advantage
Good at troubleshooting and debugging the any live issues / incidents /problem
Good knowledge of RDBMS SQL and hands on database would be added advantage
Knowledge on Incident Management, Problem Management and Change management
Production support experience for time critical (tier1 )applications
With quick turn around time
Provide input into project development to ensure design meets all operation and support criteria
Ability to own live incident and drive it till closure
Ability to work proactively towards indentifying scope for service improvement and working towards those service improvements
Effective communicator (written and verbal) at all relevant levels of the organization
Ability to plan and manage own work effectively
Ability to work at pace, under pressure, whilst maintaining quality
Flexibility to react to react effectively to changing priorities and to willingness to step outside of role boundaries to achieve results
Should have overall experience of 7 to 10 years in Application development / support
Knowledge on ITIL concepts
Experience in managing shift ROTA for 24X7
Ensure Service are running as per SLA
Resolving live incidents / failures / issues quickly without impacting business
Ensures Incident Management / Problem management / Change management processes are followed while providing live support
Own the resolution of incidents within the agreed Service Levels
Provide long term solution for incidents and contribute towards building a very stable and reliable system
Ensure adhoc request raised by business users are addressed in timely fashion with quick turn around time
Willing to work in shifts
Exposure to Banking domain
In depth knowledge of how IT services can be delivered most effectively and able to use this knowledge to meet organization’s goals
Excellent analytical skills and an ability to solve issues
Has a high level of drive, energy and passion that motivates and inspires others

Delivery Manager Resume Examples & Samples

Proven experience in leading large teams in a complex IT environment in global organization and matrix management
Proven experience of service and change management, with strong focus on customer experience
The ability to communicate effectively and negotiation skills
Proven experience of working in a structured Project and Operational environment and an understanding of Technology and business strategies,
Proven experience in a managerial capacity
Seen as leading expert/fountain of knowledge by colleagues in a similar role of business specialism
Experience of operating at Senior Management Level
Knowledge of Barclays internal processes e.g. recruitment, IT sourcing etc

Delivery Manager Resume Examples & Samples

As a Senior Technology Lead, assist the Enterprise Business Components team deliver a robust, multi-layered, loosely coupled stack of run-time services that implement common wealth management business processes that are used in applications across many service channels
Lead application development team to deliver sophisticated multi-tier, SOA based web applications that help provide the highest level of service to our 18,000 strong financial advisors and 6 MM clients. ? Implement consistent, trusted and integrated business information across all delivery channels using SOA best practices
12+ years of hands-on experience in leading and managing teams*LI-RR
Component / business object modeling, services modeling,
Interface contract design, WSDL editing (top-down, bottom-up, meet-in-the-middle)
Experience in building high concurrency, low latency 24*7 availability applications ? Mentor team members and drive SOA best practices across the department
WSDL XML schema and namespaces (J2EE and .NET), MS .NET Framework, C#, HTML, Javascript, Web Services, Messaging, Threading, SQL Server 2005/2008, DB2 , OOP, Stored procedures
Seeking highly-skilled professionals who are dedicated to producing top-quality systems with a high level of written and verbal communication skills
An interest and familiarity of multiple technology platforms is required to be successful within the group
Commitment to the team and commitment to doing their best. ? The brokerage business, including front-office trading, back-office functions and a wide-array of products ? Flexible management style*LI-RR

Technical Delivery Manager Resume Examples & Samples

Software development consisting of some of the following languages and technologies
Mobile Technologies – iOS and Android
Objective-C
Web services / knowledge of WSDL
XML & XML Java Parsers (xsd, dtd)
Application servers (Websphere preferred, Web logic, JBoss)
Databases (Oracle / DB2 / SQL / IMS DEDB )
Version Control Software (Clearcase / SVN / CVS)
J2EE Frameworks (Spring, Hibernate, Struts)
Mobile Gateway Infrastructure

Technical Delivery Manager Resume Examples & Samples

Plan, coordinate and supervise all activities related to the design, development, testing and deployment of a quarterly release for an application product (or number of products)
Responsible for managing releases to approved budgets and commitments
Liaise with project managers to identify and engage the right resources needed to ensure the success of project(s) and /or release(s)
Ensure that all governance, risk policies, procedures and compliance policies are adhered to
Work closely with the assigned lead engineer(s) to deliver technical strategies for the application components and ensure that change projects are designed and implemented using best practice
To maintain a resource forecast that matches the aggregate demand profile
Assist Product Development Manager in Supply & Demand and Risk Management for a product

Technical Delivery Manager Resume Examples & Samples

Exercises overall responsibility for the successful delivery of the Programme to plan, budget and agreed quality and governance standards
Takes unpopular stands if necessary. Encourages direct and tough debate but isn't afraid to end it and move on. Is looked to for direction in a crisis. Faces adversity head on. Energised by tough challenges
Provides day to day direction to a programme team of approx 25 – 200 FTEs and responsible for a budget of £15 - 50 million (pre-cap)
Owns and drives the Programme planning framework, ensuring that plans are developed and tracked to appropriate standards, are integrated effectively across all work-streams, are unambiguous and achievable, and that dependencies are clearly understood and managed
Owns and drives the effective governance of the Programme, ensuring that the Bank’s technical, risk & compliance and legal/regulatory requirements are met and that the Programme governance framework is comprehensively defined and firmly embedded across all areas of the Programme
Controls the Programme scope, ensuring that rigorous change control is exercised
Ensures the integrity of the Programme - focusing inwardly on the internal consistency of the Programme; and outwardly on its coherence with other technology and business initiatives including managing interfaces / alignment with other Programmes, business as usual and specialist technical or service standards
Ensures the Programme resource plan is maintained and met and that appropriately skilled and experienced individuals are appointed in line with delivery plans
Actively manages and challenges supplier resource models where appropriate
Skilled and overseas that the delivery of the platform and service meets requirements and that acceptance and handover to business as usual are managed against agreed acceptance criteria and to a defined plan
Ensures that all Programme status reporting is accurate, informative and timely, and directly provides progress reports to the Programme governance forums at agreed intervals
Initiates extra activities and other management interventions wherever gaps in the Programme are identified or issues arise
Provides an ongoing `health check' of the Programme to confirm that delivery meets the Programme's objectives and continues to make effective use of available funds and resources
Continually responsible for detailed analysis and seeks opportunities to increase customer satisfaction, input to improve strategy and deepen client relationships

Regional Delivery Manager Resume Examples & Samples

Oversee all aspects of the delivery operation within a defined region, including but not limited to inventory management, pipelines, logistics, staffing, salesmanship, and revenue recognition
Communicate and track progress toward individual and team performance targets
Manage and mentor all Delivery Managers and Delivery Experience Specialists across multiple locations
Train and coach team members to consistently develop rapport and delight customers
Drive recruitment, interviewing, and hiring of new employees
Responsible for local resource management in order to optimize headcount utilization
Maintain constant focus on improving the Tesla delivery experience
Work cross-functionally with service, sales, logistics, admin, and manufacturing teams to continuously improve delivery processes and maximize efficiency
Supervise planning, implementation, and follow up of delivery center operational tasks and projects

Delivery Manager Resume Examples & Samples

Subject Matter Expert (SME) for Operations, Medicare (AHIP) and Compliance processes
Knowledge of delivery platform
Demonstrates breadth and depth of knowledge of standard operating routines
Operates independently in managing complex situations and/or projects
Anticipates risk and develops plan to mitigate the risk
Understanding of financials, budgeting, and cost benefit analysis
2 to 3 years of project management experience required
3 years of experience in a Delivery Specialist or equivalent North American role
5 to 7 years of operations experience
5 to 7 years of experience people management in a large corporate environment; coaching and leveraging work through others
Must show strong, proven, independent capabilities and the ability to coach and lead others in the following competencies
Project planning and execution
Client or carrier knowledge and responsiveness
Teamwork (including global and virtual team members)
Process improvement using Lean methodologies
Ability to clearly communicate and help articulate technical issues to clients or carriers
Problem solving and decision making using analytical and technical skills

Delivery Manager Resume Examples & Samples

Partner with Business and Finance teams to create project documentation required for funding process
Maintain project schedule, scope, change requests, issues & risks lists
Partner with Technology COEs to build resource plans for project efforts
Facilitate status meetings and deliver routine status
Manage executive and stakeholder expectations
Coordinate/communicate/integrate project progress into greater program goals and sequencing
Provides direction/leadership to Project Managers (PM) assigned to long term projects
Responsible for input on overall performance of PMs
Business Stakeholder Management (Sr. Executive Level Stakeholders)
Directly manage project work of employees across various companies to deliver project scope and resolve issues
Statement Of Work (SOW) Creation & Approval Management
Minimum 7 years project management experience
Proven experience in software delivery, preferably a mix of vendor package and custom builds
Demonstrated ability as a team leader and coach, with ability to build and organize teams
Demonstrated ability to think strategically, and partner with business and technology teams to define technical roadmaps and options
Proven experience in vendor package selection process, negotiations, and contract generation and execution
Demonstrated strong negotiating and influencing abilities
Demonstrated strong written and verbal communication skills
Proven experience and demonstrated ability to effectively manage budgets and resources
Proven experience and strong understanding of effective project life cycle methodologies; Willingness to investigate, learn, and promote alternate agile delivery methods
5 years leadership experience within WDP&R Technology
Full SDLC experience
Proven knowledge and understanding of WDP&R’s technical infrastructure and server environments
PMP or other Project Management certification
BS degree in Computer Science or other Technical related field or equivalent experience

Delivery Manager Resume Examples & Samples

Help to resolve issues that come up during the delivery, whilst providing support to the PO, TIM and the QA Lead
Ensure that contractuals are in place and that the PO, TIM and QA Lead have the correct information
Support delivery from the third party by working closely with the wider News UK Tech stakeholder group (Prod Ops, Security, Release management)
Ensure that both the third party and News UK invest in improving relationships through regular feedback sessions and value added offerings
Ensure delivery follows the News Delivery Process and upfront planning is undertakenOversee the end to end delivery process on your assigned projects within digital technology
Support Product and Engineering to drive and implement improvements across Digital
Support cross team deliveries impacting Digital, acting as a point of coordination across Digital and other programmes (if required)
Act as a point of escalation for Partner Development Teams
Support & help drive improvements to our processes across Digital e.g. Stakeholder Trials, Crowd Testing, Environments, Continuous Deployment
Help to balance the drive for immediate delivery alongside ensuring quality delivery
Desirable to have experience in the media and publishing industry
Comprehensive understanding of the agile development process (ideally scrum certified) and has experience working with scrum teams
AgilePM, Price2 certification or demonstrable track record of project management and on time delivery essential
Proven experience in delivery of major technology initiatives
Aware of industry trends, challenges and best practices
Aware of leading products in the digital space
Able to communicate and sell ideas or visions, in plain language to business stakeholders and the creative community
Able to build strong personal relationships and trust, facilitate decision making and deal with challenging stakeholders
Ability to juggle & prioritise conflicting demands and deliver work on-time every-time to the highest possible standards
Has the confidence and gravitas to influence and challenge at executive level, and the passion and energy to drive delivery teams
Must have experience working with digital products
Passionate - about technology and the solutions we are designing
A great communicator - in regular conversation with your team and the wider technology community within News and beyond - equally comfortable in a boardroom and in front of a whiteboard
Collaborative - able to forge relationships at all levels in the organisation - and across multiple departments
Detailed - focused on the finer details that make the difference
Delivery oriented - pragmatic and driven to get solutions live

Technology Delivery Manager Resume Examples & Samples

Interface with technology specialists, management staff, vendors and consultants, sponsors and stakeholders. There will be a strong vendor relationship role in many of the ongoing projects
Build consensus and relationships with project team and stakeholders through use of strong negotiation skills
Demonstrate strong communications skills (written & verbal), and be capable of effectively interacting with individuals across business units and at various levels within the Bank (technical, business, including Senior & Executive Management)
Demonstrate sound cost estimation and financial management skills, using appropriate tools and business practices, as it pertains to ITS and other technology effort
Strong knowledge of standard Project Management and is required to ensure standard practices and controls are applied
Identify all project dependencies and risks, ensuring that they are effectively managed
Prioritizes and manages own workload and the workload of project team members in order to deliver quality results and meet timelines
Establishes effective relationships across multiple business and technology partners, program and project managers
Manages all communication to key stakeholders and ensures they are aware of significant changes/impacts to the project status in a timely manner from a timeline, cost and a risk perspective
Controls change to project scope through accepted change management processes and documentation
Investigates, escalates and ensures that all project issues are effectively resolved
Coordinates the development of risk-based reporting practices across the projects
Fosters an environment that encourages productivity, innovation, teamwork and a high level of professionalism
5 years project management experience, with some experience managing Technology Projects
Experience managing Technology projects which could be both infrastructure based (hardware) as well as applications based (software such as tools)
PMP certification preferred
Proficiency with MS Office PC software applications (Excel, Word, PowerPoint, Project, Visio) Proficient with Microsoft applications including MS Project
Strong interpersonal, oral, and written communication skills with all levels of people
Analytics skills
Negotiation and facilitation
Communication both oral and written
Ability to operate under strict timelines
He/She must work effectively in a Team environment and be able to interact with all levels of personnel from various functional areas
Proficiency with MS Office PC software applications (Project, Excel, Word, PowerPoint, Visio) Ability to negotiate and gather consensus effectively
Strong planning, and conceptual skills
University/College Degree and/or relevant work
Ability to demonstrate effective problem solving attributes

Technical Delivery Manager Resume Examples & Samples

Collaborate with Technology account management and aligned businesses (in particular Macquarie's Market Operations Division, Macquarie Securities Group and Commodities & Financial Markets) to understand business strategy, business drivers and requirements to ensure the delivery of timely, cost effective and high quality solutions that support the business objectives
Drive the delivery of several major initiatives through the delivery teams under your charge
Ensure supply and demand for technology services and resources across Settlements & Payments are managed on an ongoing basis
Develop strategic architecture roadmaps across the application portfolio and functional areas, typically in close collaboration with other delivery managers and Technology groups
Work with the relevant Technology account managers, project managers and other delivery managers to perform resource planning and application portfolio planning, including prioritisation of activities etc
Line management of delivery team staff (currently 60), including career development, recruitment, performance etc
Participation in Project Review Boards and Steering Committee Meetings
Managing the delivery budget for Settlements & Payments, currently approx $26m p.a., on an ongoing basis
Identify & manage risks and issues across the application and project portfolio
University degree in engineering, computer science or equivalent
Proven experience in leading multiple delivery teams of up to 60+ staff, including budget responsibility
Proven track record in the delivery and maintenance of large scale, global technology platforms
Financial markets experience, preferably in middle & back office capital markets roles, would be strongly favored (Equities, Treasury, FX, Debt Markets, Commodities, Energy & associated derivatives)
Excellent problem solving and communication skills
Ability to work well in a collaborative team environment across the globe
Strong leadership, engagement and communication skills, up to Executive Director level

Delivery Manager Resume Examples & Samples

Outstanding program management and planning disciplines
Outstanding organizational skills and attention to details
Outstanding relationship building capabilities
Ability to handle multiple conflicting priorities and switch gears
Soft skills include excellent oral and written communications; proven ability to influence and set expectations
Ability to communicate effectively with internal as well as external groups at varying levels of business and technical knowledge
Leadership abilities to drive the projects and deliver with quality
Self-motivated and team player
Bachelor’s degree in engineering, computer science or information systems
Master’s degree in engineering is a plus

Delivery Manager Resume Examples & Samples

Track record of successful project delivery in a front-office technology organization
Strong technical background including experience of Java, Scala or C# development
Experience of implementing and driving agile development techniques
Leadership and team working experience in local and global teams
Strong analytical, verbal & written skills
Exposure to building financial systems & equity derivatives experience
Practical, hands-on development and delivery experience in front office

Delivery Manager Resume Examples & Samples

Provision of consulting and guidance on project items inclusive of the business case preparation and management of this documentation through the preparation, presentation, sign-off and approval processes
Work closely with Senior Management to establish the scope and objectives of the project; monitor and control to the established scope ensuring all participants are focused on delivery of same
Definition of project governance including

Technical Delivery Manager Resume Examples & Samples

Manage one or more cross functional development teams (.Net/SQL & Mainframe developers) to deliver key strategic projects
Task assignment and resource management within their team
Ensure the development process and practices are adhered to by their team
Collaborate with Business Analyst and business to ensure creation of fit-for-purpose Functional Specifications
Review technical designs and test plans
Ensure teams' adherence to development best practices and standards, ensuring predictable delivery of quality products
Be the senior representative of their team to other areas of the department (and business)
Ensure the department delivers against their commitments and is seen as an 'Enabler' by the business
Demonstrate both sound risk-management and a 'client-focused' attitude at all times

Delivery Manager Resume Examples & Samples

Developing and implementing the implementation project work plan including pre-planning items including but not limited to: scope definition; overall strategy; resource plans; financial plans; risk plans; quality plans; timelines; communication plans; launch objectives; tasks lists; project phases; meeting rhythm (if working with new clients)
Accountability for designing and/or delivering to customer Service Level Agreements (SLAs), monthly and quarterly business metrics
Reviewing risk and quality plans to ensure necessary mitigation and continuous improvement plans are identified and implemented
Building deep relationships with our customers and continuing to integrate our services when their needs change and value can be added
Managing designated Program Staff and Program Leadership
Building and maintaining a high performing, experienced team focused on customer’s deliverables (low turnover)
Mentoring, coaching and developing team, recognizing strengths and weaknesses, and developing our future leaders
Ensuring the customer’s solution and recruitment process as designed is executed consistently across multiple sites
Developing and disseminating program status reports for internal and external stakeholders including Monthly Operations documentation for Executive team, weekly status reports, and post-mortem analyses. (Quarterly Business Reviews)
Conducting daily, weekly huddles with Staff, cascading IBM and customer information as appropriate
Developing and maintaining relationships with any or all of the above: Human Resources Partners, Senior Human Resources personnel and Senior Operational Managers, Recruitment Services Technology liaisons, Recruitment Resource Center Management
At least 5 years experience in Staffing, Recruiting, or Account Management in a corporate or professional services environment
At least 3 years experience in managing recruitment teams in a matrix management environment
At least 2 years experience in Microsoft Office (Word, Excel, PowerPoint)
At least 1 year experience in Change Management
French: Fluent

Technical Delivery Manager Resume Examples & Samples

5+ years experience at financial sector Information Technology project and program management
All previous UNIX/LINUX System Administration is a plus
Additional Network experience with Low-Latency environments is also a plus
Experience with all professional tools - ie - Excel, PowerPoint, SharePoint, Visio is a must

Delivery Manager Resume Examples & Samples

Take a Leadership role in transforming, building and managing a best in class Delivery Excellence organization building integrity at each step and leveraging our EPIC2 values
Business management (revenue and margin), services offering, and customer satisfaction of specific territory
Drive Services Consulting Revenue to meet target goals while adhering to fiscal responsibilities for the Delivery Excellence practice and PSO organization balancing both client and VMware objectives
Support pre-sales efforts with services sales, Project Managers, and Consulting Architects to understand customer business and technical objectives and product requirements, in order to build client relationships, scope opportunities, and deliver effective solutions
Align closely with regional field teams, service partners, Global Technology Services Corporate teams, partner teams, Global Support Services and enablement teams and PS Ops

Delivery Manager Resume Examples & Samples

Manage a team of developers and configuration engineers
Assesses and determines the most appropriate approach for delivery tasks
Plan and manage projects and other delivery tasks. This includes managing scope, timeline and cost
Plan resources allocations across the Fund Operations platform team and adjust them as business priorities change
Communicates this with the broader team
Ensure best practices, standards and processes are followed to guarantee quality and mitigate risk
Coach your team to solve problems
Maintain strong relationships with our business stakeholders
Fantastic communication skills, both verbal and written
Excellent analysis skills
A strong team player who demonstrates flexibility and a pro-activeness to deliver to a business outcome
The ability to operate independently, to be proactive, and able to interact with stakeholders
Be capable and interested in learning about the Asset Management business
Experience managing, coaching and mentoring a development team
Experience with application integration and knowledge of technical integration concepts

Technology Delivery Manager Resume Examples & Samples

Prior experience with running a function that develops, maintains and supports application capabilities, including their ongoing service delivery and/or support
Prior responsibility for instructing, directing and managing the quality and timeliness of deliverables from other system professionals
Experience in delivery of large, complex technology implementations is required
Project planning, technology delivery management, business analysis sills are required
Experience in banking is required (commercial banking preferred)
Experience in system conversions is preferred

Delivery Manager Resume Examples & Samples

Associate should have experience in core Java J2EE development
Building Tools would be an added advantage
Strong skills in XML
Having exposure to BFSI domain and product development around that BFSI domain is an added advantage
Possesses fair amount of business acumen and financial business knowledge

Delivery Manager Resume Examples & Samples

7+ years of experience with information technology program and project management
7+ years of experience with enterprise level risk assessment and resolution management
7+ years of experience communicating change management initiatives using data analytics
7+ years of experience with vendor and relationship management

Delivery Manager Resume Examples & Samples

5 – 8 years of related experience
Bachelor’s Degree (B.S./B.A.) or MBA
Professional Training and Certification - PMP
Proven capability to deliver strong transformational programs
Ability to define and clearly communicate Account strategy & ROI
Relevant Industry knowledge

Technology Delivery Manager Resume Examples & Samples

Responsible for leading the technical design, build and delivery phases of the project and also setting up a long-term support model for the Enterprise
Responsible for putting together the right team for the technical analysis, development and deployment of the product through a mix of external hiring, vendor professional services and consultants. The development work includes the delivery of all the workflows, screens and internal / external system integrations
This position will lead the Solution Delivery team and act as a key business partner for the stakeholders of the platform across the Commercial and Regional Banking Groups and Enterprise Risk
Lead and implement enterprise wide solutions
Establishes as “Point of Contact” for all technology delivery initiatives within the Compliance domain
Drive solution architecture, technical designs and security designs to support enterprise needs while thoroughly considering multiple systems impact
Lead projects from idea to implementation
Integrate complex web, middleware, and back end systems
Analyzes management needs regarding information retrieval, data control and use of computing and data processing resource and processes
Maintains knowledge of emerging technologies and recommends/evaluates technologies
Directs and/or assists in the continuing review of present systems and methods, and the formulation of new and revised systems, examining techniques in use and determine appropriate changes to effect improvements, reduce costs and enhance efficiency
Plans, coordinates, and schedules investigations, feasibility studies and surveys, including the economic evaluations of proposed and existing systems
Ensures adherence to Bank and information systems policies and procedures, security measures and audit standards
Experience in product development for banking applications
Experience in Banking domain
Ability to think on your feet, present multiple solution options, and drive defect free products
Certification such as PMP or Banking related certification(s) - preferred

Technology Delivery Manager Resume Examples & Samples

Possess strong knowledge of standard Project Management and is required to ensure standard practices and controls are applied
Manage all communication to key stakeholders and ensure they are aware of significant changes/impacts to the project status in a timely manner from a timeline, cost and a risk perspective
Control change to project scope through accepted change management processes and documentation
Investigate, escalate and ensure that all project issues are effectively resolved
Coordinate the development of risk-based reporting practices across the projects
Foster an environment that encourages productivity, innovation, teamwork and a high level of professionalism
3 years project management experience
Proficiency with MS Office PC software applications: Excel, Word, PowerPoint, Visio, Project
Work effectively in a team environment and be able to interact with all levels of personnel from various functional areas
Ability to negotiate and gain consensus effectively

Delivery Manager Resume Examples & Samples

Work with Business Analysis Lead, Phase PM, 3rd Party Provider and IT PM to establish an effective delivery methodology, ensuring that the content and format of all deliverables is understood by all parties
Hands on review of deliverables throughout the delivery process to ensure acceptable quality
Review of internally produced ced business requirements documents to ensure of sufficient quality to develop technical designs from
Work with 3rd Party Delivery Team to ensure that they have a full and accurate understanding of the requirements
Work with 3rd Party Delivery team to ensure technical specifications delivered to agreed quality and timeliness. In addition ensuring the traceability through from business requirements to technical design to ensure all requirements are met
Work with 3rd Party Delivery Team to ensure that code changes and unit testing are completed in a consistent and timely manner
Work with 3rd Party Delivery Team to ensure that the coverage of system testing is comprehensive
Work with programme business testing team to ensure end to end coverage across the technicalsolution
Work with 3rd Party Delivery Team and phase 2B / 3 project managers to develop technical implementation plans that take account of the system dependencies
Highlight key risks and issues to the IT project manager, in particular related to confirming any issues that impact delivery of the plan
Highlight opportunities to fast track deliverables without damaging quality and opportunities where acceptable risks could be taken to expedite delivery
Work with the Service Delivery team providing support to Pensions to help facilitate transfer of knowledge into the team

Delivery Manager Resume Examples & Samples

Responsible for developing and delivering the implementation project work plan including pre-planning items including but not limited to: scope definition; overall strategy; resource plans; financial plans; risk plans; quality plans; timelines; communication plans; launch objectives; tasks lists; project phases; meeting rhythm (if working with new clients)
Accountability for designing and/or delivering to customer SLA’s, monthly and quarterly business metrics
Accountable for the management of designated Programme Staff and Programme Leadership
Accountable for building and maintaining a high performing, experienced team focused on customer’s deliverables Responsible for mentoring, coaching and developing team, recognizing strengths and weaknesses, and developing our future leaders
Developing and disseminating programme status reports for internal and external stakeholders including Monthly Operations documentation for Executive team, weekly status reports, and post-mortem analyses. (Quarterly Business Reviews)
Conduct regular team meetings, cascading IBM and customer information as appropriate
Develop and maintain relationships with any or all of the following: Human Resources Partners, Senior Human Resources personnel and Senior Operational Managers, Recruitment Services Technology liaisons, Recruitment Resource Center Management
At least 7 years experience in Staffing, Recruiting or Talent Acquisition, either in a corporate, RPO, or professional services environment (strong preference for RPO experience)
At least 5 years experience in managing recruitment teams in a matrix management environment
At least 7 years experience in in managing client relationships
At least 3 years experience in Change management

Delivery Manager Resume Examples & Samples

Responsible for developing and implementing the implementation project work plan including pre-planning items including but not limited to: scope definition; overall strategy; resource plans; financial plans; risk plans; quality plans; timelines; communication plans; launch objectives; tasks lists; project phases; meeting rhythm (if working with new clients)
Accountable for the management of designated Program Staff and Program Leadership
Accountable for building and maintaining a high performing, experienced team focused on customer’s deliverables (low turnover)
Responsible for mentoring, coaching and developing team, recognizing strengths and weaknesses, and developing our future leaders
Conduct daily, weekly huddles with Staff, cascading Kenexa and customer information as appropriate
Develop and maintain relationships with any or all of the above: Human Resources Partners, Senior Human Resources personnel and Senior Operational Managers, Recruitment Services Technology liaisons, Recruitment Resource Center Management
English: Basic knowledge

Delivery Manager Resume Examples & Samples

Manage a team of business analysts and ensure that the team has a good understanding of the current and revised procedures and policies across various divisions
Engage in compliance initiatives such as CDD, AML, KYC and Financial Crime etc
Provide support and direction to the team and project staff. Represent the team in committee meetings
Accountable for putting in place structured Change Management governance and framework to support the overall transformation program
Engage stakeholders across various functions and seniority and influence them to shape the scope of business change and work on the delivery plan

Delivery Manager Resume Examples & Samples

This role drives strategic planning and leadership and has on-going interaction and communication with key customer stakeholders
This role also provides tactical leadership, management and mentorship for the client partnership and the entire staff across the program
You need to work closely with the other management staff to ensure extreme service and customer satisfaction
The Delivery (Recruitment) Manager is responsible for the overall management of an assigned group/customer for a specific outsourcing engagement within Recruitment Process Outsourcing (RPO) group
Developing and disseminating program status reports for internal and external stakeholders including Monthly Delivery documentation for Executive team, weekly status reports, and post-mortem analyses. (Quarterly Business Reviews)
Conduct daily, weekly huddles with Staff, cascading IBM and customer information as appropriate
Develop and maintain relationships with any or all of the above: Human Resources Partners, Senior Human Resources personnel and Senior Delivery Managers, Recruitment Services Technology liaisons, Recruitment Resource Center Management
At least 7 years experience in Staffing, Recruiting, or Account Management in a corporate or professional services environment
At least 5 years experience managing recruitment teams in a matrix management environment
At least 1 years experience in Change management
2 years experience managing a P&L

Delivery Manager Resume Examples & Samples

Independently resolve highly complex, multi-faceted problems to meet the business needs of the assigned Lines of Business, by applying advanced financial and technological knowledge to the design of methodologies, models, and/or systems solutions. This may involve rapid prototyping, with requirements and solutions, developed on an iterative basis that provides interim deliverables until a final production solution is created
Manage multi-disciplinary projects to implement solutions to business problems. This involves planning, securing, and scheduling resources, defining business requirements and processes, preparing business case proposals, developing testing, conversion, and implementation strategies, developing detailed project plans, monitoring progress against planned objectives, financial review, and securing consensus and co-operation from users and senior management. Expert team building skills required to create and sustain highly motivated groups within diverse and multi-functional reporting units that are not within your direct supervision
Provide business support to all units globally, including new and existing product , ad hoc queries and MIS, user training, and designing and implementing systems enhancements, data management and analysis. This is made more challenging due to differences in time zones and the variation in the business lines
Continually acquire and enhance knowledge of the Division's business/technology/data strategies and policies, risk management practices and methodologies, product offerings, financial markets, financial instruments, regulatory requirements, Back Office processes, and rapidly changing technology to be able to provide effective business solutions and services to the end user business lines
Responsible for providing consulting and guidance on project initiatives including business case preparation and developing creative/alternative approaches to problem resolution. The solution must be formally documented and costed according to Bank of Nova Scotia’s (BNS) Project Management Standards
Expected to identify and confirm project leads from all required stakeholders and IT groups to ensure responsibilities and deliverables are understood by each. Expected to define project governance and identify stakeholders
Manage project local and remote participants and relationships ensuring project teams are cohesive and operating to common objectives and priorities. Work with Project Sponsor to establish the scope of the project and then managed to the established scope. Expected to ensure that project management deliverables are met (i.e., project planning, risk management, issue management, status meetings in accordance to BNS Project Management Standards)
Must have strong influencing skills and negotiation skills in order to negotiate with project team members/management to acquire/maintain support and to negotiate priorities with full consideration and awareness of potential impact on business needs and outcomes
A very high level of autonomy is required, with the Delivery Manager required to exercise judgment to balance the necessity of timely responses to pressing issues and opportunities with the requirement to bridge the interests of various stakeholders. Direction is often received only at the most conceptual or abstract level
Must have 7+ years of demonstrated progressive IT working experience
Must have 6-8 years of hands-on project management and/or delivery working experience
Must be fluent in English (written/verbal)
Must have hands-on technical working experience with IT projects in the Financial Institution/Banking industry
Must have expert knowledge on the use of software productivity tools (e.g., MS Project/Powerpoint/Excel/Sharepoint) and in project management methodologies (e.g., PMBOK)
Must have working experience in scheduling, resource allocation & risk management
Experience in vendor management, including contract negotiations and managing outsourcers, is desired
Working experience in global delivery is a strong asset
Ability to work in a multicultural environment, with-cross functional teams, is an asset

Delivery Manager Resume Examples & Samples

Accountable for the end-to-end agile delivery of change to a number of NABs CRM & Marketing platforms and the processes/people/tools that are employed to do this
Works with the Platform Manager to develop the product roadmap and deliver a significant return on investment and participate in the long-term planning and strategy for the platform and the sales/servicing of products
Identify and advocate for new opportunities (operational efficiencies, new product features, enterprise integration, etc.) that are technology based. Validate technology aspects of competitive threats
Work with the Manager, Operations to ensure that deliverables are continually reducing organisational debt and therefore operating costs and that delivery quality is ensuring year on year improvement of platform availability
Working with the Technical Service Owner, you are responsible for managing costs at or below plan for the platform and continually identifying ways to reduce delivery costs and operating costs (i.e. licensing, infrastructure, tooling, etc.)
Demonstrate ongoing commitment to continuous improvement of processes to optimise team performance whilst ensuring an integrated outcome within and across functions
Demonstrated experience building, managing and maintaining strong relationships with the selected Vendors and Managed Services firms
Collaborate with Supply & Demand team to develop/scope initiatives and monitor resources according to those plans, ensuring time and quality goals are met
Collaborate with Technical Services team ensure that initiatives are scoped in accordance with architectural objectives and principles
Strong people leadership, mentoring and career development experience
Experience with establishing platform teams (with a focus on building capability, growing IP and retaining knowledge)
Manage the delivery, design implementation of New Cloud Infrastructure Platforms
Manage the day to day operations of Infrastructure services
Cloud solutions experience
Setting priorities for the DevOps team to see items through to completion
Proven IT/DevOps experience
Strong experience in implementing Agile practices in an organisation
Previous experience with CRM and Marketing tools
Experience with both Agile and Waterfall delivery methodologies, prefer experience in transforming organisations to be Agile
Experience working with vendors/partners in a global delivery model
Metrics driven and with a focus on continuous improvement
Ability to manage ambiguity and dynamic environments

Delivery Manager Resume Examples & Samples

Support the development of products throughout their lifecycle
Change process management
Deliver projects and programmes of work from initial shaping through to delivery to BAU, ensuring programme work streams are effectively managed
Select appropriate project management methods for the task in hand
Develop effective methods of managing prioritisation and scope
Identify and control risks
Manage issues as they occur
Where appropriate, manage the transition from project environment to BAU
Develop productive relationships with pan-BBC and external stakeholders, delivery partners, and suppliers
Identify and manage key dependencies
Work with dependency owners to schedule necessary work at appropriate times
Clearly communicate performance, context and progress against plans and budget both in formal Portfolio reports, in meetings and presentations, and in ad hoc written communications · Manage programme and project approval processes, including influencing key stakeholders and decision-makers
Able to generate an atmosphere of trust
Monitor and control budgets to ensure accurate forecasts are made and met
Build high performing team of Technical Project Managers, and grow and mentor leadership skill within the team
Establish strong relationships with other BBC teams to ensure a coherent approach to engineering across the technology chain
Collaborate with Engineering Management in effecting optimised and predictable delivery
Extensive experience of working in a media-based, agile development environment; as well as experience handling traditional project management
Good understanding of a product-based approach and its effect on project management
Proven ability to deliver large programmes of work on time, on budget and to the required quality
Experience of running large, complex integration programmes including delivery of embedded software products
Strong experience setting and monitoring budgets for programmes and projects, and delivering within budget
Experience communicating with stakeholders at all levels, including oral and written presentations
Clear and incisive reporting style, which highlights key factors and provides insight
Ability to draw on a range of styles to influence decision-making at various levels, and in a variety of contexts with well-reasoned arguments
Experience managing complex commercial and contractual relationships with third party suppliers and partners
Flexible approach that can adapt to different contexts, methodologies and types of project
Resilience and persistence in achieving goals
Ability to lead and motivate project and programme teams in a variety of situations
Experience of line or matrix management of technical resource
Managed complex technology projects with budgets of £1m+, including tracking and reporting of spend
Managed long term, iterative projects with multiple internal and external stakeholders and suppliers
Formal accreditation in at least one programme of project management methodology e.g. Certified Scrum Master, PRINCE2, Managing Successful Programmes (MSP)
Prince 2 or other project management methodology
A good understanding of the strategic vision of the BBC, and the ability to locate a project/programme within that vision
An interest in delivering great audience facing propositions through innovative technologies
A good understanding of the technologies involved in delivering live and on-demand video and audio services to the audience

Delivery Manager Resume Examples & Samples

People Management responsibility of a team of CRM Project Managers
Oversight of Dynamics Project Managers to ensure profitable delivery, customer and partner satisfaction and delivery within the constraints of schedule, features/functionality, and budget
Drives customer satisfaction strategies and scores for the US CRM practice, both commercial and public sector
Maintains executive level relationships with client executives and participates in steering committees to provide oversight in coordination with account delivery leadership in US
Demonstrated capability in managing large, global, complex Tier 1 CRM projects
Exceptional communication, team building and mentoring skills
People Management Experience - Experience with hiring, professional development and managing out direct reports a plus
Demonstrated ability to lead client and consulting teams
MBA or equivalent - Desirable
Project Management fundamentals (e.g. PMI or equivalent) and Industry-specific certifications (as and if applicable)

Delivery Manager Resume Examples & Samples

Must have a degree (BS/BA) or equivalent work experience. Higher education preferred
Minimum of 5+ years working experience in Support, Consulting, client/project management, high-end professional services environment or relevant management experience with at least 5 direct reports
5+ years enterprise IT support experience

Delivery Manager Resume Examples & Samples

Business Value & Relationship Management - End to End Business Approach (approximately 5% of time focused)
Oversees/Reviews the structuring of contracts to ensure they are of high quality and properly scoped to meet the customer’s requirements and risk management
Leverages their team to drive clarity and customer understanding in ensuring the creation of contracting documents necessary to proceed with delivery of services
Reviews current portfolio of engagements and checks in regularly to ensure delivery is on track within approved scope or that scope changes are properly handled (scope change requests, contract add-ons, etc.)
Manages Pursuit Leads (EMs) and/or Project Managers (PjMs), to exceed customer and partners business requirements and within policy to match customer and partner demand and/or contract expectations
People Management & Leadership (approximately 50% of time focused)
Customer/ Partner (approximately 10% of time focused)

Delivery Manager Resume Examples & Samples

Proven experience in Staffing, Recruiting, or Account Management in a corporate or professional services environment
Proven experience managing recruitment teams in a matrix management environment
Proven experience with Microsoft Office (Word, Excel, PowerPoint)
Proven in Change management
10% Travel Annually
Experience managing a P&L

Technical Delivery Manager Resume Examples & Samples

5 Years - Experience in program or project management in ERP, mobility, web or other custom application development projects, ideally in Java, Oracle, SAP and Extract, Transform, Load (ETL) data services
3 Years - Experience in line management, managing direct reports onsite and virtually
3 Years - Experience in executive presentations
3 Years - Experience in managing and leading application development projects, handling multiple projects at a time
10 Years - Experience in program or project management in ERP, mobility, web or other custom application development projects, ideally in Java, Oracle, SAP and Extract, Transform, Load (ETL) data services
10 Years - Experience in line management, managing direct reports onsite and virtually
10 Years - Experience in executive presentations
10 Years - Experience in managing and leading application development projects, handling multiple projects at a time

Delivery Manager Resume Examples & Samples

Forecasting: Collect and consolidate multiple project forecasts (from multiple PM’s) and understand the impact of actuals v budget before inputting into the Groups finance management system (Clarity)
Resource/Project variance analysis: Collate and outline reasons for an increase/decrease of the actuals & forecast against the budget and validating those movements with the PMs e.g. for increased business benefit etc
Journaling/Finance transfers: Manage the distribution and/or movement of correct monies from one project to another. Perform account reconciliations and generate financial reports
Procurement and Invoicing: Processing of bills, expenses, vendor PO’s including monthly reconciliation
Financial Accuracy: Identify and resolve invoicing issues, accounting discrepancies and other financial related problems
Data Management:Maintain accurate data sets and ensure these are available for analysis in a timely manner
System Hygiene: Ensure the Groups finance management system (Clarity) is accurately managed and deadlines are met
Onboarding:Manage orientation and onboarding new team members
Business Management:Working with the portfolio lead (Keith Dyke) to ensure alignment and progression of other GT teams required to successfully deliver on the objectives (GTP, GFTS, GTB Client and core component representatives)
Project Finance experience (with general PMO experience as well) ideally within Financial Services
Highly skilled in using Excel

Delivery Manager Resume Examples & Samples

Lead in the documenting of activities following Pearson 9 Key disciplines
Support in setting up new work area at the Hellaby site following migration of activities
Undertake training in our London Office
Migrate work processes from London site to Hellaby
Following Migration deliver all candidates results within SLA in line with Ofqual regulations
Create and develop management information and forecasts to support deployment of team appropriately
All elements of managing a team of permanent and temporary workforce
Compliance with external and internal audits
Maximising stakeholder managementand communications
Developing and Training a Team
Monitor and manage the delivery of all Customer Complaints through the internal Customer Response Tool within SLA
Identify, analyses obstacles/challenges creating clear strategy plans which enable successful implementation of changes
Manage budget
Foster an environment which embodies and embeds the Pearson values (Brave, Decent, Imaginative and Accountable
Development of permanent resource
Lead on specific issues affecting the issue of learner outcomes to enable successful completion
Communicate with Centres and assessment associates where necessary
Escalate breaches in SLA to Regulations team

Delivery Manager Resume Examples & Samples

People Management responsibility of a team of AX Project Managers
Drives customer satisfaction strategies and scores for the US AX practice, both commercial and public sector
Demonstrated capability in managing large, global, complex Tier 1 ERP projects
MBA or equivalent – Desirable

Technology Delivery Manager Resume Examples & Samples

Implementation of Actimize products - Currency Transaction Reporting and Suspicious Activity Monitoring
Build an IT team with capability of implementation, customization, and development around the vendor product
Establishes as “Point of Contact” for technology delivery initiatives within the Compliance domain
Bachelor’s degree required with 14+ years of industry experience and 2+ years in Management
10+ years directly related experience
Advanced expertise in Java/J2EE solutions using Rules Engine
Data modeling and Business entity definition and mapping, SQL Server
Analytical and research
Budgeting skills
Demonstrated management
Effective negotiating
Innovative
PC proficiencies
Planning, organizing and controlling
Team building

Delivery Manager Resume Examples & Samples

3 years of experience working in a quality oriented organization
5 years of managerial experience and guiding team(s) towards challenging quality targets
At least 3 years of budgeting experience, proposal preparation and billing
5 years of project management experience in the software development industry

Gti-service Delivery Manager Resume Examples & Samples

Manage and facilitate the process of incident management of the location whenever service issues are discovered, reacting to all alerts as appropriate; ensure that the right level of support is available, on-call, 24x7. Provide update to the local LoB Executive as required ; Ensure appropriate root cause identification and resolution
Represent the GTI technology function to all vendors and outside service relationships
Represent the location in scope discussions escalation of issues and draft report status of all internal and external audits, in conjunction with Risk & Control functions
Provide overall responsibility, oversight, direction and leadership for GTI disaster recovery and business continuity activities within location
Maintain and communicate a location aligned Technology Infrastructure strategy
Provide oversight on all 3rd party service providers through partnership with Legal and Sourcing

Transports Delivery Manager Resume Examples & Samples

Manage the relations with the transport providers and all the transportation process including all the documentation and customs requirements (worldwide)
Continuous procurement of the best providers/solutions to satisfy the different company/customer needs
Assure that the customers get the best service by structuring the department to solve the daily transport problems in an efficient manner
Price Negotiation and continuous costs control against budgets, contribution to the definition of the pricing vs. cost strategy
Manage new projects, liaising to providers and internal teams in such a way that needs are channeled to and from the company
Be the business owner for Transport related IT processes liaising with the IT area to implement desired changes and improvements
Setup Transports KPI’s to report regularly to senior management and providers
Manage the Delivery Team (7 elements) and the needs of the international team
Solid knowledge of Transports processes (knowledge in express is mandatory)
Experience in Transports, Courier companies and/or ecommerce is a plus
International Commerce Knowledge (customs procedures, regulations and documentation envolved)
Proactive and Customer oriented mind
Good negotiation and communication skills
Fluent English is mandatory; other languages are a plus specially French and Italian

Delivery Manager Resume Examples & Samples

Ability to effectively project manage a multiple number of projects of varying complexity in a sophisticated matrix management organization
Ability to assist Business and legal with reviewing third party contracts and incident management agreements
The incumbent is expected to have extensive knowledge of emerging technologies, product development methodologies and technical architectures pertaining to the area
Previous knowledge or expertise in building net new infrastructure or upgrading existing infrastructure
Expert knowledge or previous experience with firewalls, networks and network devices, load balancing, high availability, disaster backup recovery
To be effective, a thorough knowledge of the Bank’s formal and informal organization structure is a definite asset
3+ years of team management experience with interdisciplinary teams
3+ years of hands on project management experience, driving technology projects (software development and application infrastructure) with aggressive and changing schedules
A solid CS foundation including at least three (3+) years of experience in a software engineering role, familiarity with scalability issues and multi-tiered solutions
3+ years coaching teams and organizations on scaled agile methodologies

Delivery Manager Resume Examples & Samples

Direct and manage the execution of digital projects from inception through completion to ensure that projects are completed on time, within budget, error free and meet internal and external stakeholder needs
Assess project requirements, resources, milestones and specific deliverables to manage the development process
Coordinate internal resources and third parties/vendors for execution of projects to facilitate end to end project implementation
Ensure resource availability and budget allocation
Develop and maintain a detailed project plan to monitor and track progress of the overall project schedule
Work closely with Technical and QA Managers to ensure alignment and on time delivery of project work
Analyze Business requests, set and coordinate delivery priorities and make schedule adjustments to meet timely delivery goals
Oversee daily activities of delivery team and provide direction and guidance as needed
Informs Senior Management, Technical manager, Business leads and stake holders on the status of all projects based on set metrics designed to measure progress in a meaning full way
Ensures all member of the team are aligned with project assignments and with the project schedule, manage overlaps and/or conflicts in scheduling as they arise â€“ mitigating and assessing potential risks
Ensuring the scrum team is following agile methodology, working as efficiently as possible by providing clear short and long term goals
Ability to document, scope out projects and assign work to scrum team
Ensure tools are being used efficiently, determining the best ways to address any identified gaps
Develop open relationships with team members
Work with team members for release management and deployment activities
Bachelor's Degree in Management Information Systems or equivalent, MBA preferred
4-5yrs Ecommerce Project Management Experience using Agile Methodology preferred
Experience in the development and execution of delivery plans
Experience working in a fast paced digital environment
Solid interpersonal, communication skills and ability to work in cross functional teams
Experience delivering digital projects â€“ Web, mobile, or social
Use of tools such as MS Project, SharePoint, Excel, Word, PowerPoint
Working knowledge of Content management systems and analytics
Working knowledge of JIRA and Confluence
Ability deliver instructions in a clear and concise manner, providing proper materials and documentation when necessary
Ability to work in matrix organization on cross functional teams
Results-Oriented
Responsive decision making

Delivery Manager Manager Resume Examples & Samples

Leads their team to provide successful solution deployments and ensures proper business value while maintaining high customer/partner satisfaction
Provides review, oversight and approval for Domain Solutions prior to being transitioned to the Account Aligned Teams
Opportunity Management (approximately 5% of time focused)
Leverages their team to drive opportunities for additional services delivery through existing delivery contacts
Drives Project Profitability (Adherence to cost estimates), Forecast Accuracy, and Revenue Recognition for projects delivered within their domain
Ensures team is adopting delivery management standards (SDM and PSDM) and monitor the rhythm of the delivery business on a regular basis
Communicate Microsoft vision and drive Microsoft strategies & priorities Coach and develop direct reports , conduct regular Connect Meetings and hold annual performance reviews with direct reports
Bachelor’s Degree (B.S./B.A.) required

Delivery Manager Resume Examples & Samples

Bachelor’s degree in Information Technology/Business Administration or related fields
ITIL Expert and/or Intermediate in OSA/RCV modules
5 years Proven experience with customer service and leading support staff, dealing with internal and external clients
Good troubleshooting skills & communication skills
Advanced level of English
Co-manage with Support Lead, 24x7 planning activities with resource manager in GS India
Works closely with Support Lead to coordinate deployment and support activities and follow up on weekly progress to ensure the flawless execution of the CS operation
Represents ICC Client Services in support planning sessions for all solutions to go-live and internal support meetings for all solutions in production
Services to be provided include Project Management, Product Development, Software Architecture, Software Business Analysis and Professional Services. Each area has an owner in either US or India locations

Delivery Manager Resume Examples & Samples

Significant recruitment experience, with the majority gained in a service delivery, consulting or outsourcing environments
Solid understanding of the RPO business model and drivers
Experience managing recruitment teams in a matrix management environment
Proven experience with MS office packages (Word, Excel, PowerPoint)
Change management
Proven experience managing a P&L

Delivery Manager Resume Examples & Samples

Leading the end-to-end delivery of online and mobile projects using the appropriate agile methodology
Working with the Product Managers to define, document and prioritise requirements and user stories
Assessing, tracking and managing project scope, issues, risks, timelines and budget
Identifying and managing resource requirements and issues
Demonstrated experience delivering online and mobile projects using agile methodologies
Experience managing project timelines, budgets and resources
Agile certification (CSM, PMI-ACP, or others)
Ability to work with cross-functional teams including, not limited to UX Designers, developers and testers

E-commerce Delivery Manager Resume Examples & Samples

Manage a portfolio of concurrent E-commerce delivery projects of varying sizes and complexity from an end to end perspective
Engage with the Business Unit Management to define roadmaps, plans for Brand delivery, and be able to clearly articulate and manage status, risk and issues as they arise
Engage actively with the Business Unit management and other Department Heads to collaborate in the definition and maintenance of the required structure to support the achievement of the goals set out by the Business Unit
Engage with multiple teams cross functional teams, ranging from the Tech to the Operation area, to properly perform detailed Project planning and Execution monitoring, covering all required perspectives for final Project delivery
Properly control and manage multiple project status and communicate with executive team members as appropriate to perform project status update and to flag project concerns and risks
Develop and implements tools and processes that support the achievement of project goals, as well as timely and effective communication of progress and challenges to all stakeholders
Perform scope and change management
Identify and mitigate project risks
Support pre-sales activities by providing high level functional knowledge of the current capabilities of the platform as well as insights on common challenges and best practices for the implementation of full e-commerce solutions
Being able to engage directly with High Luxury Brands, to provide a clear and articulated description about the current project status, risk and concerns
Degree in Information Systems or related field
Extended and Proven track record of executing Program/Delivery/Project Management of multiple simultaneous Customer Facing Projects towards a successful delivery
Previous experience/knowledge in E-Commerce, International Fulfilment and Logistics is a big differentiating factor
Consolidated experience working in large scale organizations on a multi-national level with a multi-cultural team
Ability to easily build relationships with the different players of the business/tech area, at different levels of the organization (from C-Level to Analyst)
Excellent communication skills, both in Portuguese and English, with the capability to communicate at all levels in the organization (from the development team to the C-Level team)
Able to manage multiple tasks/priorities simultaneously, respond to work with urgency and understand deadlines
Good attention to detail, an ability to assimilate, sort through and aggregate complex information quickly and effectively
Strong commercial/pre-sales support experience is a differentiating factor
Past experience in Consulting/SI performing client facing roles is a differentiating factor
Past experience of Project Management in a Scrum environment is a differentiating factor

Delivery Manager Resume Examples & Samples

Delivery against all “engagement” level tasks and responsibilities as defined and exported by CCB Third Party Management Office
Establish and maintain vendor performance scorecards that ensure business process level SLAs are monitored, reported on, and escalated to executive leadership as required/requested
Serve as a mediator with the third parties in instances where service delivery is not meeting standards and/or requires coordination among key stakeholders
Participate as a subject matter expert as required during contract renewal efforts
Partner with business process subject matter experts and leaders to ensure third party participation in JPMC processes is achieving base expectations
Participate in annual risk assessment efforts and ensure all CCB Controls systems accurately reflect the detail of Risk Management third party engagements for in-scope third parties
Bachelors Degree or equivalent training/experience. Advanced degree preferred
5+ years of experience in the financial services industry; Risk Management experience is preferred
Knowledge of JPMC operational and technology needs and objectives relative to third party providers
Strong written and verbal communication skills; ability to communicate at senior levels of the organization as required
Recognized ability to establish and maintain productive internal and external relationships
Excellent administrative and coordination skills

Consumption Delivery Manager Resume Examples & Samples

Strong familiarity with SDLC and best practices
Excellent problem solving skills, including the ability to prepare decisions in a logical fashion with supporting evidence, to aid in timely decision making
Flexibility to adjust and refine approaches, plans, schedules, etc. according to changing business needs
Hands on experience with Microsoft office products (Excel, PPT, Word, MS Project, Visio), SharePoint, HP Quality Center and Service Now
Ability to create and manage to a comprehensive program plan
Minimum of 5 years’ experience leading IT projects and/or programs
Working knowledge of financial products through direct project work
PMP certified preferred
Experience with managing large scale, complex corporate-wide initiatives in the capacity of senior project manager and/or program manager
Ability to manage and direct the work of project managers / project leads assigned to the program
Hands on experience managing 15-20 cross-functional resources
Hands on experience with Microsoft office products (Excel, PPT, Word, MS Project), SharePoint, HP Quality Center and Service Now
Knowledge / experience with resource management tools and large scale corporate budgeting
Ability to drive positive change through example and leadership
Minimum of 10 years’ experience leading IT projects and/or programs

Delivery Manager Resume Examples & Samples

Landing WW and US Cloud Initiatives within the Central Region
Customer engagement on complex Cloud deliveries or support issues
Strategic and tactical planning on Cloud; Regional representation on all Cloud initiatives
Mentoring, Consulting and Advising the Central Region on Cloud Consumption and delivery
Managing a team of senior resources with Cloud delivery expertise
Driving Cloud scorecard metrics for Region
Strong understanding of Microsoft’s Cloud strategy, complex delivery experience relative to the Cloud offers for both Consulting and Premier
Capability and experience relative to handling escalations, managing executive interactions, and driving all teams to focus on resolution of issues is required
Strong Executive Presence and ability to simplify issues and approach is strongly recommended
Ability to broadly influence to drive results across the Region

Delivery Manager Resume Examples & Samples

Hands-on experience with or conceptual understanding of various areas like Web Technologies, Microsoft Technologies, Windows and Unix interna
3+ years of proven experience in handling critical multi track project deliveries
Lead the planning process by prioritizing the book of work against the availability and capability of the teams
Ensure automation solutions are built for quality and portability. Enforce process controls on testing methodologies
Design/implementation knowledge of process automation. In addition, any prior knowledge of RPA tools like BluePrism, OpenSpan, Automation Anywhere, WorkFusion is an added advantage
Strong knowledge and experience of lean project management methodologies – Agile/Hybrid
Knowledge of PM processes (PMP preferred but not a must) including working knowledge of MS Project, Visio, PowerPoint and other related project management tools

Delivery Manager Resume Examples & Samples

Are you an active and experienced Program Manager who lives and breathes your art?
Do you have the blend of hard lessons learnt on complex programs and a strong foundation in several project management methodologies?
Do you have proven capability in successfully delivering complex programs?
Can you foster and manage relationships with senior external and internal stakeholders to achieve successful program outcomes?
Do you want to play a leading role in developing the Project Manager Community and capability across Enterprise Services?
Do you have sufficient change management experience to improve the quality and competency of a global community?
Be a strong team player, assisting the overall team, and your peers to achieve success
Ensure that you, and any teams you lead, are exemplars for the behaviours and standards expected for a world class delivery organization
Continuously maintain your professional skills through training, certification and, most importantly, by successfully engaging in complex programs
Develop a vibrant WW Program/Project management community and clearly demonstrate the enhancement of Enterprise Services Program/Project capability and capacity. You will be on point to ensure that the WW Microsoft Project Management community maintains the highest standards and embodies the growth mindset
Work closely with key internal stakeholders (for example: Services Business Desk, Delivery Excellence, Project Manager Role Owner)
Engage internationally
Driving the standards, quality bar, and growth mindset for our global Program/Project Community (approximately 50% of time)
CEDO Project portfolio monitoring (approximately 30% of time)
Project execution and peer alignment (approximately 20%)
Extensive complex program management experience
Complex ($10M+) program management experience
Proven capability of enhancing the program/project capability and capacity in an enterprise environment
Demonstrated ability to encourage teamwork and collaboration through effectively managing change
Problem solving and escalation management; in a complex environment
Experience managing projects with multiple work streams and partners
Demonstrated strategic planning ability
Demonstrated experience developing and managing to budgets
Bachelor’s Degree required
PMI certification is preferred and will be required within 12 months of joining the team

Delivery Manager Resume Examples & Samples

Own the end to end delivery of technology security projects across CIO/CISO departmental and company wide regional/line of business boundaries through active leadership and engagement at a project level
Ensure that projects have clear requirements and that any time, cost and quality parameters are defined
Ensure that effective project level governance and reporting requirements are adopted in relation to delivery
Maintain strong relationships with cross functional and virtual team members to facilitate effective delivery
Ensuring effective and timely communications with appropriate stakeholders in terms of delivery objectives, timescales and dependencies etc
Establish and maintain a project risk log to identify area that may pose a threat to the successful outcomes of the project
Forecast resource demand by reviewing project requirements and ongoing progress, making reasonable efforts to estimate what people and other resources are required to meet the project success criteria
Estimate project costs and manage the budget (includes related scope control)
Proven track record of delivering complex projects (ideally with information security requirements) on-time and to budget whilst managing quality and scope objectives (essential)
Demonstrable experience of managing multiple and complex projects within stated time cost and quality constraints in a global technology environment (essential)
Proven project and programme management experience in technology, security or a related compliance field e.g. SOX, PCI, ISO 27001 (desirable)
Prince 2, PMP, MAPM or equivalent (essential)
Good understanding of service management principles - ITIL/ITSM etc
Diploma educated (or equivalent) in a relevant subject
Experience of working in IT/Security/Business/Publishing (desirable)
Ability to communicate and interact well with people
Ability to organize tasks in a logical and efficient manner
Self organizing and self-motivation and management
Strong time management
Delivery focused
Collaborative
Google Docs
Google Mail
MS Project 2010

Delivery Manager Resume Examples & Samples

Deep understanding of Customer support services
Responsible for end-to-end delivery of services to Bank Solutions – group
Being a leader to the team and securing on-time/on-budget delivery, fulfilling requirements, leading daily interactions with the client
Hiring and managing resources, billing of resources, conducting performance appraisal
Services to be provided include Project Management, Product Development, Software Architecture, Software Business Analysis and Professional Services

Client Marketing & Delivery Manager Resume Examples & Samples

Work with Client Relationship Managers to convert client incentives into tailor-made joint-marketing campaigns to drive Visa acquisition, usage and retention
Strategy development and effective campaign management for Visa entertainment,
Work with clients to communicate and align plans on an ongoing basis to build reach and effectiveness of all Visa activities
Working closely with the Corporate Communications team, develop highly engaging and sharable campaigns, which are insights driven, on brand and meet communication and business objectives
Manage elements of the New Zealand marketing budget including overseeing processing and reconciliation of all Purchase Requisitions and Purchase Orders, submitting monthly Job Reconciliation Reports (JCRs) and developing monthly forecasts
Manage day to day third party relationships and sponsorship assets, to deliver on time, on budget, on strategy activities
Protect Visa via ensuring compliance with procurement, legal and financial control processes including Value in Kind (VIK), Entertainment Ticketing (VETS) and Sponsorship Asset policy
Manage Visa's corporate social responsibility programmes including charitable giving, staff volunteering and financial literacy
Provide event and project management for client events, including managing third parties where appropriate
Manage and oversee staff volunteering from concept to delivery

SAP Delivery Manager Resume Examples & Samples

Successfully execute the program/project to agreed schedule, budget and scope
Perform the relevant program/project management processes - i.e. initiate, plan, execute, monitor and control and close, and the supporting processes e.g. scope, cost, time, issue, risk, resource, communication, stakeholder management
Monitor and control the work to ensure that the program/project remains on track and in control
Plan for and manage change
Reports on variances to the approved program/project baseline
Close the program/project to formalize acceptance of the program/project result and release program/project resources
Manage program/project work and resources to enable successful and timely completion of the program/project
Delivery of programs/projects aligned to overall business and technology strategies and architectures
Work within defined governance processes
Lead the development of the program/project charter and scope, and ensure delivery of the solution to schedule, budget and scope
Manage to the objectives and plan by thorough risk, issue and change management across both business and IT parts of the program/project
Ensures that quality program/project standards are met as prescribed by IT Services through the effective implementation or use of approved processes, methodologies and deliverables
Experience performing delivery management roles within large scale global SAP projects and programs
Experience of managing IT programs/projects with personal accountability for delivering to time and cost for large, complex programs/projects typically more than $5m in value and 18 months in duration
Track record of customer focus, based on openness, trust, and delivering on promises
Extensive experience of delivery that includes the use of supplier and off-shore resources
Management skills to manage one or more large, complex programs/projects simultaneously
IT background with experience across the systems development life cycle with experience in all program/project phases – plan, initiate, elaborate, design, build, test, implement
Knowledge and use of industry-standard program/project methods, tools and techniques e.g. RAIDS, budget, communication
Leader in the use of IT methodologies, processes and standards for program/project management
Experience of Managing Global Deployments (i.e. Europe plus Americas and / or Asia-Pacific region)
We are looking for a delivery focussed, driven individual, who is willing to “roll sleeves up” and demonstrate a can do attitude
Program manager is expected to act independently to deliver program/project to schedule, budget and scope; support provided as required and requested, and is self-driven and motivated
Program manager leads program/project teams consisting of cross functional, global, and virtual groups; directly supervises staff; assigns responsibility to members; monitors progress
Program manager coaches, mentors and supports less experienced program/project managers as well as other project resources as needed
Previous experience in a corporate IT environment
Experienced program/project manager
Proven track record in delivering SAP deployment projects
Must have completed 2-3+ full project lifecycles on SAP engagements
Client facing experience working for a large SAP consultancy or other experience delivering SAP solutions for multiple clients
Experience managing (and specifically selling the benefits of) large scale change programs and projects
Experience with leading edge SAP technologies including Fiori and Cloud would be a definite bonus

Securities Transformation Delivery Manager Resume Examples & Samples

Ability to think creatively to solve problems
Excellent Knowledge of Capital Markets and Global Transaction Banking Securities business
Experience working with geographically dispersed teams
Independent, flexible and proactive work style with a proven record of delivery
Ability to multi-task, work under pressure and able to travel if required
5+ years experience in a senior product/programme management function and/or in working horizontally across teams
Experience in securities IT, Operations or business

Delivery Manager Resume Examples & Samples

Establish project plan baseline
Drive project execution
Handle internal/external customer & stakeholder engagement
Manage project finance and develop the business
Develop the ICT PM Discipline
Manage Solution Operations and Support
10+ years experience in IT in Analytics & Business Intelligence space
6+ years experience in Analytics & Business Intelligence Project management, Delivery Management
PMP certificate preferable
Six Sigma preferable

Delivery Manager Resume Examples & Samples

Responsible for managing innovative application development, including design, development, implementation, risk and controls
Responsible for managing one or more software development teams of permanent employees and vendors from 7 – 10 developers in size
Liaise with multiple technology teams, UX design teams, PMO, operations and product partners to devise and develop a best in class client experience
Build and sustain strong relationships with the senior business leaders associated with this project
Ensure we have buy-in from all the stakeholders, track issues and manage project risks
Coordinate with the Quality Control team
Oversee the development of scope, budgets, time line documents
Monitor, update and communicate project timelines and milestones; obtain senior management feedback; understand potential speed bumps and client’s true concerns/needs
Drive quality initiatives
BS or MS Degree in Computer Science, Information Technology, or equivalent
Minimum 10 years IT experience (5+ years of software development with 5+ years of technology project management experience)
Experience with managing development of client-facing enterprise level software
Experience managing globally distributed teams successfully
Demonstrated people and project management skills
Negotiation, difficult conversation management and prioritization skills
Flexibility to handle multiple complex projects and changing priorities
Good analytical and business skills
Promotes teamwork and builds strong relationships within and across global teams
Promotes continuous process improvement especially in code quality, testability and reliability
Experience with managing a mixed team of employees and vendor team members
Experience with Banking and Cash management applications and process would be advantageous
.NET or Java development experience

CDS Workday Integrations Delivery Manager Resume Examples & Samples

Responsible for managing all technical stages of the project, from technical requirements, definition gathering to project planning and implementation
A major part of this position is to provide a proactive interface between the external clients and the internal staff to ensure effective coordination and delivery of Workday implementations
Individuals in this role are expected to manage and guide a small team of individuals, as well as to take on a lead role within any project in which they may serve as an active participant
Provide thought leadership in the area both within Cloud Deployment Solutions and the broader Workday ecosystem
Analyze, define and document complex technical requirements and processes
Leads technical design and review sessions/workshops with technical resources at all levels, including members of management
Understands the scope and details of project plan and is able to identify and communicate the need for resources for tasks or assigned areas of responsibility
Manages multiple, parallel projects using exceptional organizational and time management techniques to successfully complete tasks in a timely manner
Manages Workday implementations through the various lifecycle stages, from technical need through design and delivery
Performs technical consultant duties as the lead technical consultant on Workday implementations; responsible for the analysis, design, scheduling, construction and delivery of the Workday solution
Monitors progress of tasks against plan, and reports status to Project Manager
Establish and maintain client relationships
Communicates client feedback to Project Manager as appropriate
Suggests improvements and proactively addresses issues
Answers all inquiries in a timely basis
Demonstrates fiscal responsibility for corporate funds, materials and resources
Demonstrates knowledge about the technology and participates in training and development initiatives to keep abreast of current trends and practices
Contributes to knowledge management capital through activities such as sharing documented lessons learned, Q&A, documented deliverables, facilitation of Workday Wednesday Workshops, and regularly posting best practices and knowledge sharing
Understands IT impact to the overall business and the purpose and process of operating plan
Understands quality standards for own work and monitors and manages work of team members, providing feedback as appropriate
Completes assigned tasks in prescribed timelines consistent with deliverables and asks for support and direction as appropriate
Bachelor's Degree in Business, Math or Computer Science required
Previous program/project management experience required including scope and requirements definition, problem solving and process improvements in current Internet-based technology environment
Experience leading and participating in technical and cross-functional projects is required
Experience implementing Workday, Peoplesoft, Oracle or similar applications is preferred
Previous consulting experience either as an internal consultant or with a consulting/software organization
Prioritizes and multi-tasks; responding with a sense of urgency to immediate needs
Demonstrates enthusiasm and commitment toward the job and mission of the organization
Participates as part of a team, understanding the various work styles of others and their roles on the team
Demonstrates enthusiasm and commitment to the goals and objectives of the team. Seeks help from other team members as appropriate
Represents the company and department in a positive and professional manner
Embraces entrepreneurial spirit in work through recognizing and capitalizing on opportunities to improve the organization
Exchanges information with appropriate people to complete work, follows through on tasks and commitments and keep information confidential, as warranted. Demonstrates strong work ethics
Shares personal work experiences with co-workers in an effort to coach and develop the team
Ability to recognize personal skills, abilities, limitations and strengths, taking appropriate action to pursue developmental activities to strengthen skills and experience
Ability to work in a fast-paced environment and to adapt to frequent change
Excellent oral and written communications skills
Ability to travel up to 50% of the time
Successful completion of the Workday HCM Services Core or currently Workday HCM Certified is a requirement of the role

PSO Delivery Manager France Resume Examples & Samples

Responsible for management of the FRANCE Consulting P/L with primary focus on revenue, margin and consultant utilization
Provide leadership of the FRANCE consulting team, to drive a clear vision, maintain and develop a culture supporting VMware’s EPIC2 values and ensuring clear communication within the team and out to relevant stakeholders
Look at the skill sets of the individuals within the team and understand their ambitions and long term goals. Based on this analysis each member of the team should have an individual development plan which takes into account
Proven ability to work closely with channel and field sales organizations
Demonstrated ability to build, lead and motivate a team of highly experienced consultants and project managers in FRANCE
Experience in leveraging alliance relationships and co-venturing with large integrators/outsourcers and strategic technology partners
Maintain an understanding and working knowledge of VMware product lines and solutions
Ability to travel within FRANCE territory (Paris/Province) at 50%, position being based in PARIS
71901BR

Improvement Delivery Manager Resume Examples & Samples

Proven experience in leading, managing, coaching and developing resources and teams
Strong interpersonal skills, situational awareness and emotional intelligence with a natural ability to appropriately adapt personal style to influence situations
Demonstrated experience in implementing operational and/or organisational change
Previous experience in managing portfolios of process improvement projects/enhancements
Demonstrated experience in operational and budget management, and managing metrics to drive performance
Understanding of the Operations and Insurance Product and Superannuation and Platforms functional units and high level processes
Demonstrated experience in improving service from both customer and organisation views
Lean six sigma Black Belt/Master Black Belt or other similar process improvement qualification
Relevant experience in a leadership role within an Operations function or in the financial services industry
Appropriate tertiary qualifications in business, insurance and/or finance desirable

Delivery Manager Resume Examples & Samples

Work with Demand Management, AD and QA teams to ensure delivery is aligned with the prioritization from regional product team
Ensure solutions and delivery addresses front-to-back and end-to-end, and engage the relevant technology partners globally to ensure delivery timelines are aligned
Ensure all projects are aligned to architecture and design principles/objectives, and maximize spend on strategic build rather than on legacy platforms
Track key project artifacts and ensure they adhere to minimum quality standards e.g. business requirements specifications, functional requirement specifications, test strategy, implementation plans etc
Engage business/operation stakeholders on requirement discussions
Ensure stability requirements from Application Owners and Production Management are captured
Organize and chair project working group meetings
Manage portfolio project execution risks and track resourcing and financials
Provide management reporting for all in-flight projects
Closely track progress of the various teams – AD, QA, UAT
Manage escalations and promptly escalate where required
Bachelor’s degree from a recognized institution
12 or more years of working experience in the banking domain with strong technical background
7 or more years of IT Project Management experience including financial management
5 years of projects delivery and platform experience in Payment systems
Experience with projects with multiple interconnecting systems and interdependencies
PMP certification or equivalent certification is an advantage
Application functional design skills and experience as an added advantage
Project Life Cycle Management / Implementation
Advanced Excel and Microsoft Project Plan

Functional Analysis / Delivery Manager Resume Examples & Samples

Hands-on experience in data driven business process design and development in collateral management
Hands-on experience in functional analysis in a fast paced changing environment to collate and drive towards consolidation of data and process
Ability to schedule and deliver assigned work in a dynamic environment having frequent changes to requirements
Understanding team dynamics and stepping up to take additional responsibilities
Self driven, proactive, positive and problem-solving attitude
Having an urge to learn new technologies, architecture and domain
9-12 years of experience in software development with last 5 years of data and functional analysis
Must have worked in Fixed income space and have understanding of various security and Triparty flows
Must have experience with collateral settlement processes in different regions globally
Must be aware of Triparty setups in multiple custodian banks in at least two regions
Any repo or Triparty repo experience would be a big plus
Hands-on experience in creating working prototypes using modern UI technologies like Visual Studio or Html5/JavaScript or Excel VB scripting
Good exposure to Core JAVA with Dependency Injection concepts using Guice or Spring
Working knowledge of Java Messaging Service (JMS), Web services, WSDL, REST, JSON, XML and XML parsers
Knowledge of writing modular testable code and integration with automated testing tools
Strong SQL/PLSQL Programming skills, writing queries and stored procedures, etc. on Oracle 11.x or later
Strong and clear understanding of Data Structure and Design Pattern concepts
A good understanding of performance tuning techniques and procedures
Good to have exposure to UNIX shell scripting, JOOQ code generation tool
Good to have understanding of concepts in JavaScript, JQuery, HTML5, CSS5
Strong analytical and communication skills
Interacting daily with users, peers and management
Financial background with collateral management is big plus

Delivery Manager Resume Examples & Samples

Driving a proactive consulting, support and operations business enhancing customer experience in Microsoft products, devices and services
Providing review, oversight and approval of all deals in the sector to support sales and ensure growth targets are met
Ensuring adherence to business strategy by providing internal management risk assessments and attendance at project review boards
Visiting customers and managing escalations to ensure maximum Customer Satisfaction
Coaching and developing direct reports, through regular connect meetings
Progressing the talent pipeline through hiring, mentoring and performance management
Connecting with stakeholders across the business to develop Account plans
Driving operational excellence and innovation through delivery best practices leveraging Microsoft Services Business Capabilities
Driving Portfolio/Project Profitability, Forecast Accuracy, and Revenue Recognition, for consulting and premier contracts, and other financial and business metrics, as well as data accuracy
Engaging with teams and reviewing delivery plans to drive accurate portfolio/project profitability, forecast accuracy, and revenue recognition
Working with the Leadership Team to define and communicate Services strategy
Engaging with V-team to land industry specific initiatives and Point of View’s
Proven capability to deliver strong transformational programs and develop talent in a changing business
A track record of strong commercial management and business acumen to drive a profitable and predictable business
Continual focus on improvement and an outcome based approach to solving challenges and driving excellence
Ability to encourage teamwork and collaboration in the team, and also across organizational boundaries
Leadership and strong people management ability
Ability to obtain UK Government security clearances

HBO Post Delivery Manager Resume Examples & Samples

Work closely with HBO Post Executives as well as outside producers and show personnel to ensure all digital, video, audio and paper elements are delivered as required, both in a timely and technically-specific manner. This includes helping to plan for the successful delivery of programs and program elements including developing a workflow plan from acquisition to post production and through final delivery. Furthermore, must have strong post production knowledge, problem-solving and trouble-shooting skills for various issues that may arise
Supervise the creation of music and effects mixes for films, series and miniseries projects which are used for International distribution, ancillary markets and long term preservation. **Must have prior knowledge of post production audio workflow and processes
Create and maintain delivery worksheets
Attend pertinent meetings relating to LTO deliverables
Be required to work on multiple projects simultaneously. Will create and complete detailed tracking and delivery spreadsheets in order to ensure elements are created and delivered correctly, deadlines are met, and HBO assets are returned for proper archival storage
Responsible for creating budgets, issuing purchase orders, negotiating vendor rates, reviewing invoices, analyzing spending, keeping database records up to date, generating reports and keeping abreast of new technologies that affect the post production workflow
Work with Archiving staff to locate, prepare, create and track necessary elements for Domestic TV syndication, airline, or other alternate versions of programs as needed
Effectively communicate and serve as liaison between various groups within the Company (HBO Enterprises, International Versioning, Programming Technical Services and HBO Entertainment) as well as groups external to the Company (post production vendors, editorial staff, etc.),

Leadership Execution & Delivery Manager Resume Examples & Samples

EMEA owner of in-person Leadership programmes (as of July 2016: Management Essentials; Managing at Citi; LC1, LC2, LC3) and the Professional Skills portfolio
Act as Project Management Office for LEAP programme workflow coming into the region (e.g. LEAP material reviews, translations, information requests, alumni support etc.)
Partner with EMEA LEAP colleagues, Learning Advisors and Learning Cluster Leads to ensure quality and volume of LEAP training available is meeting business and geographical requirements
Participate in Advisory groups for global programme design reviews
Monitor and report on EMEA LEAP programme evaluations taking appropriate actions as a result of feedback provided by participants
Manage and respond to ad hoc queries regarding LEAP offerings as appropriate
Work in partnership with EMEA L&D Operations team to provide quality data metrics around LEAP offerings
Work in partnership with Global LEAP team for continuous improvement around LEAP offerings, ensuring corporate messaging is consistently represented alongside any regional requirements
Partner with EMEA L&D supporting initiatives such as #bemore and creatively incorporating key themes in LEAP communications and products as appropriate
Experience of, and comfortable working in, a global corporate environment
Able to work with ambiguous and complex information sets
Problem solving mindset
Comfortable with change and managing multiple demands
Aware of emotional intelligence and able to engage and use EI in own interactions
Good relationship management skills
Strong organizational and planning skills
Good working knowledge of Microsoft Office especially Powerpoint
Strong academic background

BSS Solution Sales & Delivery Manager Ukraine & Eurasia Resume Examples & Samples

Together with the team, you convert customer needs into business opportunities for the customer and for Ericsson. Furthermore, you successfully implement those solutions in order to maximize Ericsson competitive position within assigned markets
In collaboration with the Customer Unit organizations, you build long term customer relationships ensure high customer satisfaction and effective service delivery to position Ericsson as a strategic business partner within assigned markets
As a line manager you are responsible for performance management, competence development and resource management of the team
As Head of Solution Sales & Delivery, you own the end to end responsibility for the contracted solutions and you are responsible for resource continuity between the pre-sales and delivery phases of the contracted solutions
Drive synergies across the team by establishing best practice knowledge management, sharing and re-use
Build a team culture, ways of working and environment where employees are engaged, demonstrating proactivity, teamwork, strong performance, high professional ethics and high energy
Develop competence of own resources in line with Practice business priorities and growth plans. Ensure correct mix of local and global resources
Ensure optimal allocation of staff to pre-sales and post-sales activities through own resources as well as other similar units in RECA but also the Bid Office, Global Competence Hubs, Business Units etc
Lead personally selected key opportunities and / or act as executive sponsor for specific high-priority engagements in order to secure success
Responsible for technical requirements of customer trials and demos, as well as allocation of technical staff for trials / demos execution for the assigned markets
Be prepared and available to travel been sites frequently, up to 50% of the time, on an annual basis depending on business requirements
Handle/resolve management escalations around solution and services performed. Escalations may arise from any CU in the RECA region and Emergency management escalations may need to be dealt with at nights or weekends
Manage cost center and budget. Responsible for meeting defined KPIs/BSC targets as well as reporting progress
Actively contribute to the continuous improvement process and the ongoing development of a Business Driven Culture
University degree in Business, Marketing or Engineering/ICT, preferably an MBA
Experienced and key contributor in Change management, competence management and knowledge management
Shows openness, capacity to reflect on own behavior and performance, learn from experience, absorb feedback, accept new ideas and practices
Skilled in prioritizing and executing practice pre-sales and delivery activities by allocating the optimal resources and competence
LI-IA1

Onesumx Platform Delivery Manager Resume Examples & Samples

Project Management Experience gained across a variety of project types (or related senior business management experience)
Relevant skill or Industry experience in a Delivery Role]
Experience in managing Developer resources to Build and Configure 3rd party platforms
Experience of implementing a 3rd party vendor platform
Domain Knowledge required preferably from a Finance background including business change experience
Demonstrated leadership ability, commitment and contribution to building and motivating the Project team, ability to balance program/ project, staff and personal needs
Understands SDLC framework
Large complex Transformation programme experience Technology and Business stakeholder experience

IT Programme Delivery Manager Resume Examples & Samples

Deliver project updates to the relevant steering committee’s
Carry out budget calculations for new projects
Manage the assigned portfolio of projects and ensure project discipline is adhered to throughout
Follow all Burberry Internal processes
Ensure projects are achieved to the high standards expected
Effectively manage 3rd parties and internal work streams to ensure project success
Manage the EMEIA I.T. Project Portfolio

Technical Delivery Manager MS Technologies Resume Examples & Samples

Education qualification : BE /B Tech ( IT/CS/Electronics) / MCA / MSc Computer science
10+ years of IT experience in application development , support or maintenance activities
4+ years of experience in project Management
4+ years of team management experience
2+ years of experiencing in Agile / scrum methodology
Must have experience on at least 2 full life cycle of software development

100

Merchandising Delivery Manager Resume Examples & Samples

Self-motivated and able to successfully deliver independently/remotely without close oversight from the line manager
Superior project management skills working without supervision. Manage the work load, forecast the changes, monitor and report on actuals
Flawless budget management skills to deliver every projects’ success criteria
Strong collaboration and communication skills internally and externally

101

Delivery Manager Resume Examples & Samples

Visual design delivery for Singapore and Hong Kong mobile applications, internet banking and global public web
Customer Experience delivery in conjunction with business aligned Customer Experience teams
Leadership and line management of the technology Customer Experience team delivering change via agile scrum
Define Customer Experience standards and patterns for re-use and ensure cross-team coordination

102

Contact Center Delivery Manager Resume Examples & Samples

Deep technical knowledge on Cisco Unified Contact Centre systems( remaining experiences can be in areas of specialization such as Avaya, Genesys, Nortel etc) including but not limited to
Experienced in designing, and building Cisco UCCE 9.x to 10.x systems
Strong Software Development and Contact Center Custom engineering and Integration Skills
CUBE and IMS / SBC integration experience using one or more of the following products: CUBE-SP, ACME Audiocodes, Huawei, Mavenir
Experienced in CVP and IVR system & application implementation
CUIC and CVP report development or implementation experience
Finesse, CTIOS and REST based CTI integration experience
Implementation experience of Cisco Outbound Dialer using both SIP & TDM gateways
Experienced in implementing omni-channel solutions using Cisco CIM, EIM, WIM and Social Miner
Exposure to third party Outbound campaign management tools desired, but not mandatory
Working knowledge of Cisco UCS and other blade server architecture
Working knowledge of Cisco networking technologies
Exposure to CUCM, IP Telephony architectures
Exposure to Cisco Hosted Collaboration Solution Architecture is desired, but not mandatory
Exposure to enterprise CRM systems such as Siebel, SAP, Oracle, PeopleSoft, MS Dynamics, CRMNow, and Amdocs
An inspired leader, who can attract and develop a world-class team
Visible IT Industry thought leadership on relevant topics related to enterprise UC(Unified Communication), Contact Center, and Video infrastructure
More than 15 years of hands-on experience and capable of leading the delivery, design, development and deployment of Contact Center and Unified Communications Solutions
Experience with presales and delivery of IT solutions to large Service Providers and Enterprise Customers
Customer facing skills to represent Cisco AS well within the customer’s environment and drive discussions with senior personnel regarding trade-offs, best practices, project management and risk mitigation
Demonstrated ability to think strategically about business, product, and technical challenges
Strong verbal and written communications skills and ability to lead effectively across organizations in English
Have a solid understanding of overall Contact Centre architecture and operations
Must have consultative experience and possess the ability to facilitate discovery sessions with an emphasis on understanding Business requirements and transforming them into technical deliverables
Ability to assess a problem and determine an effective course of action in project lifecycle delivery
Candidates with experience working on large scale contact centre projects in service provider environments will be preferred
Manage the AS team comprising of NCE's and architect, ensure optimal utilization of resources to achieve the financial & CSAT objectives of the company.This will involve many of the below activities
Routinely assists Cisco sales and account teams in presales, scoping and effort estimation
Lead the transition from presales to project implementation for converted sales opportunities
In coordination with Project Manager, work closely with various business and IT stakeholders of the end customer to effectively manage project startup / scoping activities
Lead design and customer business requirements gathering and validation
Lead application discovery sessions and requirements validation. Build Customer Requirements Documentation
Build High Level Design document from Customer Requirements Documentation
Translate customer requirements into low level System and Application Design. Contributes / authors Application Design Document
Optimize customer requirements into a more efficient System Application Design
Be able to delegate technical delivery tasks to other engineers and manage their throughput
Perform impact assessment of customer initiated change requests
Perform technical presentations for customers at both operational and executive level
Mentor / coach other engineers in the team
Create intellectual capital for Cisco AS in areas of process efficiency, delivery efficiency or automation
Conduct virtual Knowledge transfer sessions to a larger audience in topics relevant to the contact centre industry
Build a performance based culture with engaged employees developed for a dynamic workplace
Mentor and coach the team; enhance their capabilities in providing 1st class professional services to customers
Establish senior level relationship with clients, ensure good level of engagement and accountable for the success of customers’ projects

103

Delivery Manager Resume Examples & Samples

At least 5 years experience in staffing, recruiting and account management in a corporate or professional services environment
At least 2 years experience in managing a P&L
At least 1 year experience in change management
At least 6 years experience in staffing, recruiting and account management in a corporate or professional services environment
Fluent in one of the following languages: Spanish, Portuguese, German, French, Czech

104

Delivery Manager Resume Examples & Samples

Work together with the Product Owner to plan and execute projects, ensure that teams have appropriate product and technical specifications, direction, and resources to deliver products effectively by establishing realistic estimates for timelines while ensuring that projects remain on target to meet deadlines
Work closely with the Product Owner, Sales, and Business Analysts, for understanding the system’s functional and non - functional requirements
Collaborate with the Product Management in defining the Product Vision
Provide a software development plan that meets the future needs of our clients and markets, based on the state - of - the ‐ art technologies
Evolve the existing software system applications and architecture in various areas as needed
Coordinate release and sprint planning
Conduct daily scrum meetings
Help developers resolve both technical problems as well as human resources issues
Monitor individual employees’ performance
Provide leadership and guidance to coach, motivate, and lead team members to their optimum performance levels and career development
Bachelor's degree in Computer Science or equivalent experience
5+ years of management / leadership experience in a software development organization including project management skills
7+ years’ experience working through the design, development, release cycle, and delivering software products to market
A record of successful delivery of software applications as an individual, team leader and/or development manager
Experience with managing the development of SaaS and cloud‐based applications
Experience in Java programming and J2EE / JBoss application server software development (EJB, JMS, JDBC, JTA)
Relevant experience with web services and REST
Experience with EJB 3 and / or Spring frameworks
Understanding of relational databases (MSSQL, MySQL)
Knowledge of Hibernate framework
Experience with Apache
Familiarity with HTML5
Experience with Scrum methodology and Agile practices
Strong command of verbal and written English

105

Delivery Manager Resume Examples & Samples

Collaborate with internal and external business partners to gain understanding of their business needs and adapt departmental plans and priorities to address business and operational challenges
Lead and Develop People - manage professional employees by setting team direction, resolving problems and providing guidance to members of your team
Leverage diversity and inclusion to drive employee engagement and foster teamwork and collaboration
Demonstrate integrity and ethical behavior by complying with applicable laws, regulations and policies and requiring the same from others
Manage and ensure compliance with IT structures/processes/technologies
Maintain knowledge of and leverage IT industry/marketplace technologies and trends
Influence or provide input to forecasting and planning activities
5 + years of application development (or support) experience in a large enterprise environment
2 + years of experience leading teams and/or managing workloads for team members
Ability and willingness to hold on-call responsibilities to respond to system issues 24x7x365
Previous experience managing a remote team of resources including offshore team members
Previous budgeting experience
Previous Healthcare industry experience
Prior experiences leading distributed teams
Experience with Talend, Hadoop, or MarkLogic

106

Delivery Manager Resume Examples & Samples

Establishment of the project execution plan. To include definition on project objectives and strategies, work scope, risk and opportunities, overall work plan and schedule, financial plan, quality and safety requirements, etc. This will be consistent with the terms of the respective contract and Amec Foster Wheeler project execution plan mandatory contents
The administering of the contract agreements between Amec Foster Wheeler and its Client
The administering of the contract agreements between Amec Foster Wheeler and its subcontractors whereby Amec Foster Wheeler and Client interests are protected and costs are managed
The maintaining of close contact with respective Clients throughout the project to ensure satisfactory reaction to client’s needs or criticisms
The monitoring and control of project performance against budget, schedule, and quality and safety requirements using appropriate control tools and reporting of same to Amec Foster Wheeler Management and Client
Preparation of regular project progress and cost reports. Cost report to include the Earned Value Analysis with Forecast on completion
The identification of changes in the scope of work and ensuring that appropriate change requests are current and adequate
The promotion of quality and safety on the project in consultation with quality and safety representatives. The issuing of directions for Job close-out and the securing of the final project acceptance and contract release from client
Commitment to and promotion of Amec Foster Wheeler’s values and ensuring the realisation of company and project health, safety, environmental, quality and ethics, systems, policies and procedures
Degree or equivalent in appropriate engineering subject OR HND/HNC and preferably membership of appropriate Institute
Leading and managing multidiscipline projects through all phases of design, construction, commissioning and close out
Experience in either mechanical, structural, E&I or controls engineering discipline
Experience in project engineering of multidiscipline engineering design teams
Experienced in coordinating and interfacing with construction team and sub contractors
Experienced in coordinating and controlling team delivery in accordance with agreed cost, schedule and change without compromising HSSEQ standards
Experience in developing and maintaining good relationships with client and sub-contractors
Propose and execute remedial actions for all identified problem areas associated with schedule slippage

107

Delivery Manager Resume Examples & Samples

Manage program structure and pricing
Monitor and review our policies to ensure most valuable guests are rewarded across regions
Develop new benefits using member insights and research
Lead efforts to develop and launch program enhancements and new benefits
Collaborate with internal teams and regional colleagues to identify, acquire and manage new partnerships that align with the program strategy and goals
Regularly review competitor activity and benchmark against the program benefits and delivery
Act as key liaison with Loyalty Operations team
Review results and provide regular reports to demonstrate program effectiveness

108

Delivery Manager Resume Examples & Samples

Lead and manage a team of CEDO project managers and engagements within the time zone
Participate in pre-sales, Capture activities for the most complex opportunities, and then lead the resulting delivery engagement
Be a strong team player, assisting the overall team and your peers to achieve success
Ensure that you, and the teams you lead, are exemplars for the behaviors and standards expected for a world class delivery organization
Continuously maintain your professional skills through training, certification and, most importantly, by successfully delivering complex programs
Be an active member of the WW Project Manager community
Be willing to engage internationally
Participation in the pre-sales, capture process - approximately 20% of time
Program execution - approximately 70% of time
Project Management community related activity - approximately 10% of time
Problem solving and escalation management, in a complex environment

109

Salesforce Delivery Manager Resume Examples & Samples

Direct accountability for the overall success of client projects within their portfolio
Manage and coordinate cross - functional resources to deliver against the Statement of Work (SOW) with direct accountability for managing the project on scope, on budget, on schedule, on quality and on benefit
Play a key role in managing the client relationship. Work closely with the clients to ensure project progress and maintain constant open communication
Discuss / challenge / lead Salesforce project decisions
Maximize Salesforce capabilities (Declarative) ahead of custom coding (Programmatic)
Review and analyze project scope and manage client expectations
Prepare/assist with project schedule and client - facing / internal status reports, as required by the client and as defined by the Salesforce CoE
Identify risks / issues and escalate to the necessary and appropriate team members and stakeholders
Provide resource management including interviewing, hiring, conflict resolution, and annual reviews
Provide mentorship to more junior resources and help them grow in their careers
Responsibilities for vendor management when vendors are engaged to assist with delivery
Assist with forecasting and resource utilization
5+ years experience leading projects or programs
2+ years experience leading people and project teams
1+ year CRM experience (as a user, administrator, or developer)
Collaborative and experience working with internal cross - functional and external vendor teams
Experience in effectively managing communications, conflicts, and negotiations, identify operational issues / risks, recommend and implement strategies to resolve problems, and monitor and measure client satisfaction
Significant experience in project planning, resource planning and scheduling
Experience with recognized project management methodologies including; risk / issue management, resource loading, project monitoring and controlling, and quality assurance
Agile experience
Healthcare experience
Salesforce experience as a user
Salesforce experience as an administrator
Salesforce experience as a developer
Prior Salesforce Project Management experience
Salesforce certification(s)
Prior resource management experience
Direct management experience (having direct reports)
Consultative and experience giving high levels of customer service to internal and external clients
Excellent presentation skills and verbal and written communication skills with technical, non - technical, enduser, and executive audiences

110

Software Delivery Manager Resume Examples & Samples

8-10 years of related software development experience; including supervisory experience and
Interim Secret security clearance required to start
Agile Certification (e.g.; SCRUM master; SPC; etc.) and or demonstrated experience managing software development projects following an Agile methodology
Java and .NET web application development
Experience in designing complex; multi-tier; web-based; database-driven distributed software applications
Experience with Web Services and XML files and schemas
SQL programming; optimization; and replication
Experience managing projects at Department of State ? Experience managing operations with more than 20 personnel ? Data modeling: strong knowledge of relational database concepts and practices; including SQL; data relationship; normalization; etc. ? Business intelligence; predictive analytics; and statistics experience

111

Technical Delivery Manager Resume Examples & Samples

Responsible for delivery of high quality systems on time and within budget, manage development issues, and implementations
Ensure team develops and enhances system to specifications and delivers new functionality required by the business
Workflow management - work with management staff to understand project and business priorities, manage to project milestones, and run development schedules
Performance management – effectively provide appropriate direction and feedback to support project requirements
Work in collaboration with parallel teams
Skills and knowledge in project management, change management, release management, configuration management, systems development life cycle methodologies, quality assurance and testing, requirements gathering, and systems analysis and design
Must have strong verbal and written communication skills that include the ability to gain consensus on workgroup design and solutions for project deliverables
Must have experience creating and facilitating opportunities for cross-team cohesion across enterprise workgroups focused on development delivery
Agile and Scrum experience preferred
Minimum 5 years management experience with programming staff or 4+ years lead experience including leadership, planning, and coordination of development work for large projects
Demonstrated ability to mentor technical professionals
Ability to organize team and focus on best practices, particularly regarding coding standards and quality assurance
Strong working knowledge of development life cycle management
Knowledge of telecommunication systems is a plus
Must be very articulate

112

Delivery Manager Resume Examples & Samples

Senior Manager with excellent Stakeholder Management Skills
Highly skilled at collaborating with business partners
Must be a self-starter with good Agile experience in large corporations
Very strong soft skills – leadership – communication – facilitation – working with many different stakeholders with conflicting requirements and needs
Must be flexible and adaptable to dynamic environment
Must be able to handle high energy team with competing vendors and demanding stakeholders
Must be a very fast learner
Experience working with technical development and Infrastructure teams
Ability to coordinate diverse stakeholders with demanding schedules
Ability to facilitate meetings effectively
10 +
Lead managed service team
Maintain relationships within CIBER to leverage CIBER corporate capabilities in delivery
Build strategic and tactical client relationships through delivery excellence
Work with CIBER leadership in Global Solution Centers to ensure seamless delivery of services to the client
Work with delivery team personnel at all levels to drive improved client service
Provide feedback on personnel performance and recommend assignments based upon capabilities
Review and approve SOWs for CIBER work at the client
Provide delivery management direction to field personnel
Know, understand and communicate CIBER’s Project Management and Delivery methodologies
Know, understand and communicate corporate policy regarding project delivery
Maintain at risk project reporting and accounting
Maintain oversight of financial performance for all work performed for the client
Maintain SLA, OLA reporting as required
Provide requirements for personnel resources needed for delivery to CIBER clients
Prepare performance review information and assist with performance appraisal process as needed
Provide delivery oversight and support to project launches and projects in progress
Work with client to tailor CIBER methods and practices to those of the client
Verify reported project information to determine revenue recognition
Verify that CIBER delivery is in compliance with any applicable legislative requirements as determined by the client
Assist with preparation and tracking of contracts, service agreements, and service schedules
Assist client in business planning cycle
Assist with proposal development for the client
Assist with sending, processing, and responding to client satisfaction surveys
Coordinate meetings and conferences to review and assess delivery performance at the client
Monitor delivery performance at the client; make recommendations for improvement
Review all proposals for the client to ensure alignment with CIBER capabilities, quality of content, and conformance to methods and practices of CIBER
Understand the business situation of the client, its challenges and how CIBER services and solutions will provide them with business benefits
Lead hiring and performance evaluations according to Ciber process
Degree: Bachelor’s (MBA a plus)
Project/Management Experience: 10+ years
Certifications: PMP
Offshore Project Experience: 1+ years
Sales Support Experience: 3+ years
Leadership: 2+ years leadership position managing a large delivery organization of over $15 million with complex projects or staffing up to $25 million Manages mostly staffing or less than 200 people

113

Delivery Manager Resume Examples & Samples

Change management – ensure Change management team delivers following
Apply a structured methodology and lead change management activities
Assess the change impact
Complete change management assessments
Create change management strategy
Identify, analyze, prepare risk mitigation tactics
Identify and manage anticipated resistance
Consult and coach project teams
Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
Support communication efforts
Support training efforts
Support and engage senior leaders
Coach managers and supervisors
Support organizational design and definition of roles and responsibilities
Coordinate efforts with other specialists
Integrate change management activities into project plan
Evaluate and ensure user readiness
Manage stakeholders
Track and report issues
Define and measure success metrics and monitor change progress
Support change management at the organizational level, Enterprise Change Management
Manage the portfolio and change load
Incident management - ensure Incident management team delivers following
..Driving the efficiency and effectiveness of the incident management process
..Producing management information, including KPIs and reports
..Monitoring the effectiveness of incident management and making recommendations for improvement
..Developing and maintaining the incident management system
..Driving, developing, managing and maintaining the major incident process and associated procedures
..Reviewing and auditing the process
..Ensuring that all IT teams follow the incident management process for every incident
ITIL EXIN Certification
Problem Management - ensure Problem management team delivers following
Executes the Problem Management process tasks in adherence with global and local requirements
Coordinates and manages the Problem Management process activities across the global factory and with external suppliers to agreed global and local SLAs
Escalates risks and issues to the Problem Management Regional Process Owner
Supports Problem Management reporting (KPIs and customer SLAs)
Assists the Problem Management Global and Regional Process Owners in driving Service management best-practice and ITIL process standardization
Assists the Problem Management Global and Regional Process Owners in ensuring consistent end-to-end application of the Problem Management process across their account(s)
Assists the Problem Management Global and Regional Process Owner in identifying and planning for Problem Management process improvement projects
Drives implementation of standard execution of the Problem Management process
Assists the Problem Management Global and Regional Process Owners in driving cross-account process standardization
Assists the Problem Management Global and Regional Process Owners in standardization to enable offshore targets
Is responsible for the complete process adherence and handling of problems according to SLAs/OLAs
Is accountable for the delivery of Root Cause Analysis and problem resolution within given target duration
Is responsible for acting as an escalation point to expedite problem resolution
Is responsible for providing regular feedback to the Problem Management Global Process Owner
Is responsible for coordinating problem resolution involving internal

114

Delivery Manager Resume Examples & Samples

Monitorare il livello del servizio offerto ai clienti, elaborando report settimanali e mensili sullo status dei lavori
Garantire la compilazione e l’aggiornamento delle metriche, nel rispetto dei processi e delle policy forniti
Dimostrare una forte leadership e capacità di gestione delle risorse, promuovendone la crescita sia in termini di competenze sia in termini di carriera
Garantire l’efficienza organizzativa attraverso l'automazione e il miglioramento continuo dei processi

115

Delivery Manager for Group Finance Resume Examples & Samples

Apply project management methodologies that include project plans, risk mitigation, issue tracking, efficient communication & collaboration plan and status reporting
Establish strong working relationship with IT, FA Change & US and LE Regulatory teams
Design reviews with CFO solution architects & design authority
IT solutions & deliverables should confirm to architecture guidelines, program/project timelines & quality measures
Perform front to back analysis to define/propose system processes to automate Regulatory processes/reports
Design & develop scalable data acquisition & reporting solutions
Manage delivery of IT solutions and actively participate in and contribute to overall Project/ Workstream/ Program
College degree, Financial, Risk and Regulatory Reporting experience
15+ years of financial experience with design and delivery of IT solutions with Project management background
Solid written and interpersonal communication skills
Excellent management, planning and organizational skills
Solid knowledge of Investment Banking business processes – front to back involvement in managing change
Experience in Regulatory reporting, Capital, Market & Operational risks
Experience with Enterprise Reporting tools is a plus
Highly motivated with excellent communication and interpersonal skills
Proven team player with a flexible approach - Self-starter

116

Technical Delivery Manager Resume Examples & Samples

Facilitates teams in fast paced environment to deliver high-quality projects on time and within budget
Manages business requirements and scope, coordinates between cross-functional teams to ensure adherence to business requirements and architectural direction
Partners with Project Managers and stakeholders inside and outside of the information security organization to coordinate work effort between analysis, development, architecture, operations, release management, and quality assurance teams
Functions as business liaison and relationship manager to ensure alignment of technical solutions to business objectives and priorities
Monitor and report status to senior-level business stakeholders during all phases of the project lifecycle
Monitor, track and report project budget information
Create and maintain key project artifacts to support project reporting and traceability requirements
Serve as CIS’s first point of escalation to leadership in order to resolve project issues and blockers
Establish and maintain relationships with business clients to ensure that their needs are articulated in business and technological terms
Indirectly manage the work effort of T-Mobile development personnel and 3rd party vendors, in the delivery of assigned projects and programs. Provide development status reporting to Senior Management
Contributes to the development and continuous improvement of Cyber Security Management Office frameworks and tactical execution strategies
Experience driving Information Security focused business and technical projects
Experience working within a centralized project management function
Experience in driving the SDLC process for packaged and custom solutions
Experience with standard project management methodologies (e.g., Waterfall, Agile SCRUM)
Outstanding oral and written communication skills
Ability to lead by influence up, down, and across an organization
7+ years of direct project management experience required, information security project management preferred
Experience in the telecommunications industry is desirable
PMP and/or Scrum Master credentials preferred
Information Security certifications, CISSP, CISM, CISA and/or GSEC desirable

117

Partner Delivery Manager Resume Examples & Samples

Participate in formal security tests on web-based applications, networks and other types of computer systems on a regular basis
Work with the teams that perform application and infrastructure penetration testing using both manual and automated testing
Develop and contribute to existing ethical hacking methodologies and procedures
Support training and awareness of T-Mobile information security policies and procedures
Perform dynamic and static code analysis
Collaborate with other teams to develop and maintain security testing toolsets
Communicate technical vulnerabilities and remediation steps to developers and management
Support the development of secure SDLC methodologies
Investigate potential vulnerabilities reported by 3rd party security researchers
Provide a high standard of reporting that includes KPI’s (measures & measurements)
Communicate potential risk and risk treatment options to business owners
Experience in security or network architecture/engineering role including designing and deploying security solutions
Global capability delivery experience
Excellent written and verbal communication capability with a customer focus
Success in collaborating with customers, partners, and co-workers across cultural boundaries
Able to identify, address or escalate potential dependencies and issues. Manage the effort within deferred and expense budget constraints (if project lead)
Effectively manage ambiguity, change and conflict
Effectively prioritize in high pressure situations
Strong project leadership and support skills
Demonstrated track record of success in delivering in a security environment
Proven experience in navigating complex organizations with creative problem solving
At ease in establishing senior-level working relationships and communications
Ability to deliver a clear yet compelling and realistic business case
Ability to present publicly as a thought leader
Ability to translate complex technical topics into easy to understand concepts
Strong analytical skills and cross functional knowledge across multiple security disciplines
Strong working experience with databases and data warehouse technologies and solutions
Prior experience in managing or being a part of a Vulnerability and or Remediation Management team
Proven Experience with PCI-DSS, SOX, GLBA and other compliance regulations and their implementation as well as controls to remediate findings related to these regulations
Strong technical skills and hands on experience assessing threats to multiple operating system platforms, database and application servers, and custom and off the shelf applications, etc
Knowledge and experience with diverse IT architectures and enterprise IT data centers, large scale transaction processing environments, external hosted services and cloud computing environments
Demonstrable penetration testing skills
Excellent communication skills, both oral and written Ability to work independently
Application development background with languages such as C, C++, C#, JAVA, J2EE, AngularJS preferred
Vulnerability and Risk Management experience Compliance and security framework experience, e.g., PCI, SOX, NIST, ISO
Experience with automated tools, e.g., Appscan, Fortify, Appscan Source, Burp Suite, Qualys, Nessus
Available to work after normal business hours Ability to follow established policies and procedures
7+ years related experience within a technical field
3+ years management, team lead, or other equivalent leadership experience
Experience managing Business Requirements, Project Plans, Project Schedules and associated project materials
Outstanding written and verbal communication skills, able to clearly and concisely communicate information at multiple levels, adapting easily to change
Ability to assess the impact of new process or project requirements on existing complex processes
Strong business and technical writing skills producing clear and unambiguous deliverables to all levels of the organization
Has ability to deal constructively with change. Implements mechanism to ensure labor force is able to augment to deliver dynamic business needs
Must have security background
Bachelors Degree. Business or Technical Discipline

118

Delivery Manager On Base Direct Delivery & Retail Resume Examples & Samples

Be conversant with JIG, SOW, Industry publications used by NSPA and company SOP’s
Develop and implement Policies, Procedures and SOP’s directly related to on base Direct Delivery and Retail Operations at KAF
Monthly Inventory Reporting
Compile Weekly Report and Statistics – sales and stock management
Oversee Daily Sales and Daily Stock Reconciliation
Maintain accurate and up-to-date Records providing documented proof of Product security, traceability and quality control checks
Staff Performance Appraisals and training for all DD and Retail Operators
Resource planning
Ensure all vehicles in fleet and all refuelling equipment is maintained and repaired to Company and JIG standards

119

Technical Delivery Manager Resume Examples & Samples

Collaborate with product owners, systems analysts and software engineers to create and execute an agile roadmap
Work with architects and software engineers to evaluate functional and non - functional requirements and drive delivery of creative, high quality solutions
Provide guidance and experience as your teams design and develop RESTful services which are integrated with our continuous delivery pipelines
Ensure our microservice platform is correct, resilient, performant and secure
Communicate with business and integration partners and ensure roadmap alignment inside and outside of our team
Participate in and provide input for system analysis, design walkthroughs and code reviews
Participate in defect review and triage
Define and enforce design and coding standards and constantly improve the way we build and deliver software
6+ years of designing and coding distributed systems
3+ years leading high performance cross - functional development teams
2+ years of Java / Spring for building RESTful services
Bachelor’s degree in engineering or equivalent experience
Experience building microservices in a public, hybrid or cloud environment
Experience with these or similar technologies: Netflix OSS, OpenShift, Mesos, Docker, Jenkins, RabbitMQ, MySQL, Kafka, Gatling
Excellent analytical skills and proven ability to work with delivery teams to think out of box
Extremely strong communicator able to build relationships across many teams around the globe
Ability to mentor staff at all career and skill levels
Excellent organizational and planning skills

120

Order Delivery Manager Resume Examples & Samples

Leadership and performance management of the EA Supply Planning team, developing skills and abilities within the team whilst ensuring the necessary tools, processes and training are available to enable an efficient execution of current and future activities
Build strong relationships with the business team members and stay in constant communication around the supply situation with all. Daily coordination and contact to purchasing teams, Order Management, Distribution Center Operations and Transportation
Drive Supply from both internal and external suppliers. Always be in a position to understand and explain any gaps of supply to demand. Drive actions to close gaps in order to make customer requirements
Ensure On time delivery and backlog management goals are met; delinquent backlog goal and cycle time measurements and that gaps to performance are understood
Prioritize workload amongst the team whilst providing help and assistance with managing the supply challenges whilst ensuring the resourcing needs of the team are in place to support the business
Work closely with OM Schedulers and DC operations to ensure visibility of material, support order release optimization to the Shop floor in the
Distribution Center to meet quarter end revenue objectives as well as critical order needs
Develop metrics and KPIs
Provide metrics and reports to Management as required
Minimum 8
10 years of work experiences in relevant field Preferably background in materials or materials planning or purchasing
Managerial / team lead experience
Thriving on driving change
Business fluent English
Verbal and Written
Dynamic, creative with excellent communication skills, comfortable dealing with senior management
Self motivated and able to work under pressure
Strong personality and drive to foster team spirit and teamwork
High rate of sensitivity of the mentality, business culture and practices in a multicultural environment
Strong Knowledge on MS Excel
Knowledge of Oracle systems will be an advantage
Ability to operate in matrix, multinational company
Willingness to travel approx.10
15%
Excellent time management skills

121

Delivery Manager Resume Examples & Samples

Manage the intake for the end to end development process from handover of the initial approved business stories through detailed business analysis, development, implementation and post implementation reviews
Determine the approach for the project and work with business partners to prioritize accordingly. Outline the deliverables, timelines, budget and maintenance of any documentation produced
In the relevant initiatives, understand the strategic direction of the Business and coordinate the IT activities needed from all Development teams
Work with internal and external partners, such as infrastructure, software and security teams, and 3rd party suppliers to ensure they are aligned to facilitate development and a clear service transition plan is in place for implementation
Manage and monitor the performance of the team to encourage efficiency, effectiveness and continuous improvement
Ensure compliance with internal systems standards, methods and procedures for software development
In conjunction with the architecture teams ensure that solutions are designed in line with the architectural roadmap and developed to meet the design criteria
Ensure that appropriate levels of test code coverage are applied to deliver good quality code for the business; liaising with the QA Managers as required
Continuously improve upon automated build/test systems
Provide leadership to a Development team comprising mainly of developers and analysts, promoting an environment where talent is encouraged and developed
Mentor team members to reflect Rogers’ core values, and deliver on our seven priorities
Ensure that appropriate levels of reporting are maintained at all levels
Effective leadership, interpersonal and communication skills - both to lead a team and be credible with business product owners
A good knowledge of budgeting and resource allocation procedures
Management experience in development systems/methodologies
Experience with both agile and waterfall methodologies
A proven track record of supplier and third party management
Experience in networking effectively at senior levels across the business with the ability to engage and influence business leaders and peer groups
Ability to define solutions to business requirements, to gain support from key stakeholders and to lead the delivery of the solutions
Significant experience in delivery of J2EE based server-side projects, including development of EJB’s, and web services
Experience delivering applications in a Linux/Weblogic/Oracle environment
Exposure to IT infrastructure delivery in a large organization
Exposure to Adobe Experience Manager, and in particular, Adobe AEM Forms, and Adobe Campaign, is a big plus

122

Delivery Manager Resume Examples & Samples

Strong previous Project Delivery experience
Strong Stakeholder management experience
Experience of the Software Development Lifecycle and agile methodology
Strong estimation and budget scoping skills
Provide constructive challenge to requested changes / release content as appropriate
Push decision making to the right level within their teams, not allow unnecessary bureaucracy and structure to suppress innovation and delivery
* No more than 6 Bullet Points ***

123

Platform Delivery Manager, Digital Bank Resume Examples & Samples

Delivery Leadership: Single point of accountability for all Digital Bank related delivery (analysis, design, development, administration, implementation) conducted by the DBS Hyderabad Delivery teams
Strategy & Operating Model: Along with the Head of Digital Bank Technology, define the operating model for delivery, i.e. metrics, processes/methods/tools, capabilities right-sourced etc with an emphasis on offshore delivery
In-house Capability: Accountable for building and maintaining the Hyderabad based delivery team / capability for Digital Bank as per the agreed operating model
People Leadership: Management of the offshore delivery team (across competencies) including performing the Line management responsibilities
Provide direction and support in the delivery and development process using methods such as Agile and Waterfall to delivery products and features as part of the Digital Bank roadmap
Provide direction regarding issue and risk management for the offshore components of Digital Bank
Participate in the development of quality measurement plans and metrics for Digital Bank
Communicate at all levels to ensure smooth running of all components undertaken by Digital Bank
Represent offshore components at various Governance forums, where appropriate, including Project Steering Committees and various governance forums
Managing/leading/developing a Vendor management function in a medium/large organisation with a large focus on Tier 1 & 2 IT Vendors
Leadership experience in delivery of Mobility and Web based solutions
Proficient in Agile delivery processes including Test Driven Development, Continuous Integration

124

Delivery Manager Resume Examples & Samples

Strong experience in delivering releases in a large corporate environment
Demonstrated experience in a mixed delivery environment(Waterfall and Agile), experience during establishment of Agile principles preferred
Demonstrated experience leading a diverse team of technology resources
Strong analytical and problem solving skills including the ability to make timely decisions in rapidly changing and high- risk situations
Strong communication and relationship management capability
Proven ability to understand and focus on business outcomes and customer needs

125

Technical Delivery Manager Resume Examples & Samples

Experience working in a Global Environment and working with remote and virtual teams
Experience managing external vendors and suppliers
Gather business requirements and convert them into functional/technical specifications
Participate in Technology Research/Assessment and end-to-end solution deployment
Determine project goals, deliverables, and constraints
Create test plans and conduct user’s acceptance test
Hold technical workshops and design sessions with Monsanto and external suppliers and document outcomes, deliverables and actions
Write periodic progress, project status and problem resolution report
Supervise technical personnel, including contractors, involved in the development and implementation of new and/or maintenance and operations of IT infrastructure
Coordinate with vendors including equipment ordering, delivery, implementation, acceptance
Ability to motivate individuals at a global level
Experience managing stakeholders, influencing change and setting expectations
Equivalent combination of education and experience may be considered. Candidates must have a minimum of 11 years related experience
At least 7 years related experience
Open minded and have an understanding of cultural sensitivity and challenges
Honesty, integrity, resourcefulness, optimism and energy
Ability to communicate and clearly articulate a strategy to a global and diverse audience
Good understanding of the ITIL framework for Service Management
Good understanding of service and operating level agreements and how to use them to strengthen our ITSM practices
Ability to master new approaches to service management and define processes by which others can gain the skills necessary to improve our capabilities
Ability to lead by influence and drive change in a matrixed environment
Ability to work effectively in ambiguous situations using critical thinking skills and be decisive while working cooperatively with others
Ability to prioritize multiple efforts and drive to results
Proven communication skills and ability to grow relationships with key partners and suppliers
Competency in Global LAN, Video, Wireless and content distribution systems
Experience in delivering outsourced network environments where delivery of most network capabilities are provided by a third party vendor
General knowledge of Cisco and similar network infrastructure devices such routers, switches, wireless access points, wireless controllers, WAN accelerators, Telephone PBXs, VoIP Infrastructure, WAN circuits, business to business VPN, SSL VPN Appliances

126

Tech Delivery Manager Contractor Resume Examples & Samples

Work with Product Owners to gain in depth understanding of feature scope, functional and non-functional requirements
Set standards for the expected level of detailed design documentation and work closely with the agency design team to ensure that these standards are met
Ability to work and thrive in a fast-paced, dynamic and at-times intense environment
Very strong written and verbal communication skills
Very strong analytical skills to understand/interpret and support translation of automotive customer’s business needs into application and operational requirements
Strong problem solving skills to support creation of workable solutions to automotive business problems, ability to understand and trouble-shoot anticipated and unanticipated changes
Ability to understand complexities, nuances of stakeholder, core team members and vendor partners to ensure workstreams and activities are ultimately contributing to delivery
Ability to support the liaise among stakeholders including regional/market business owners of many diverse international backgrounds, core team members, executive/management, other members of core team (PMO and technology team members) and vendors (management, business analyst, UX/creative, and developers)

127

Delivery Manager Resume Examples & Samples

Ability to manage Banking IT product implementations preferably one of the Core banking solutions – Finacle, Flexcube, Temonos
Ability to manage multiple stakeholders at a customer and get the required inputs for achieving project deadlines
Ability to meticulously plan and track activities related to a typical IT Product implementation
Exposure to customer relationship management and ability to build relationships at multiple organizational hierarchy levels
Capability to set project goals and track them to closure with the internal and external teams
Ability to understand technology and interact with customer’s IT stakeholders for managing product rollouts
Domain exposure to retail banking and Financial inclusion will be advantageous
Plan and drive product training workshops with Bank users

128

Delivery Manager Resume Examples & Samples

You have a deep knowledge of, and passion in managing multiple delivery squads and teams within the respective Tribe whilst developing/maintaining an achievable delivery roadmap
You are experienced in co-ordinating the estimation of new project requests into the teams with the Head of Technology and Product Owner(s)
You will be at ease with educating business stakeholders on the benefits of agile delivery and influencing their behaviour to support this delivery method
You're experienced in providing deep dive Agile coaching and process improvements within the squads, supporting the Scrum Masters in optimising delivery and advising on mitigation strategies
Tracking the financial forecasts/actuals for the Tribe deliverables, you’re proactive in ensuring the effective utilisation of team members
Ensuring the Tribe has mitigation and recovery plans in place for risks and issues, taking responsibility for incident management as a point of escalation
You’re a people person, experienced in building strong relationships with business and technology stakeholders
Supporting the Head of Technology in shaping the strategic direction of the Tribe providing feedback on any constraints and opportunities
You’ll collaborate with Delivery Managers and the Head of Delivery to share best practices around the organisation on Agile delivery
Software delivery experience; The ability to manage multiple complex initiatives concurrently
A driven and enthusiastic outlook, you will be proactive in identifying areas you can add value to
Strong track record of delivering results consistently: ability to plan and organise self and a team in order to achieve stretched objectives and targets
Proven capability in managing team dynamics, building team relationships, mentoring team members and delivering feedback
Experience in release planning, estimation, capacity planning and managing delivery risks in a multi Scrum environment
Management experience of full life-cycle system development with teams of developers, analysts, and testers/QAs
A good understanding of Sky’s products and services and an awareness and appreciation of current development tools and their usage
Experience with Extreme Programming, Scrum and other agile techniques, certified Scrum Master credentials are a plus
Exceptional listening, written and verbal communication skills

129

O/s Technical Delivery Manager Resume Examples & Samples

Management experience,
Strong Client facing skills and pre-sales experience would be helpful since this is an area we’re getting many request to take on additional work
IBM Z/OS knowledge,
ITIL experience,
Technical expertise supporting Mainframe environments,
IMS a Plus,
DB2 experience a plus
Bachelors Degree or equivalent years of experience in IT
ITIL awareness
Delivering outsourced services within SLA
Business and Portfolio expertise
At least 10+ years of experience in IT area with management experience
Experience leading by example in a large, complex global environment
India – Team size of 1-10 regional managers and regional operations responsibility
May have a max of 5 team managers

130

Consulting Delivery Manager Resume Examples & Samples

Strong knowledge of Project Management Practice procedures and tools; understanding of project delivery lifecycle
At least 5 years’ experience in project\program management within a professional services organisation
Knowledge of project goals and metrics
Understanding of P&L responsibilities and the impact on services delivery
Staff Management experience
Ability to work both autonomously and collaboratively
SAS Solution knowledge is also highly regarded

131

Digital Platforms & Delivery Manager Resume Examples & Samples

Manage and operationalize the implementation of various UX components in the website to drive higher site stickiness and increased content consumption. The activities include project managing, development, publishing, spanning - system requirements creation, planning, prioritization, deployment and testing
Continuously define and test hypothesis to identify roadblocks in website experience and drive platform improvements
Execute the publishing activities across APJ properties (consult / project manage / deliver hands-on based on the nature of the initiative). This includes all public content in SAP.com, campaign landing pages, microsites, newsletters, online events etc
Be the go-to person to define and embed web analytics for various online marketing initiatives, to ensure information/data needs are up to date and to support measurement of the designed customer experiences
Drive implementation of various technical SEO elements in order to increase our Search Engine rankings for higher impression share organically and therefore, increased site traffic
WCMS knowledge (Experience in Adobe CQ5/AEM will be an added advantage)
Proficient at Adobe Analytics from a user and technical perspective to manage the implementation of technical requirements to support go-to-market initiatives
Web processes, trends and techniques
Excellent project management skills & experience in web /mobile SDLCs

132

Readiness Delivery Manager Resume Examples & Samples

Drive ongoing productivity improvement and innovation in partnership with stakeholders. Consult with stakeholders and to assess and characterize current processes. Anticipate internal/external business issues to align operational priorities and tactics
Assess quality of delivery and time commitments. Recommend strategies for improvement, including continuous improvements and leading best practices programs
Identify and resolve issues related to the performance of the services and/or deviations from defined scope of work. Formulate and implement corrective actions
Coordinate and administer team assignments, monitor team progress, and maintain schedules
Experience providing thought leadership for the Organizational (Org) Readiness, Release and Change Management disciplines
Demonstrated experience leading readiness planning and execution for large-scale technology production releases
Demonstrated experience defining and implementing Org Readiness best practices, processes and tools
Experience developing reporting and metrics to measure readiness effectiveness
Experience operating cross-functionally at all levels within an organization
Strong written and verbal communication, influencing and negotiating skills
Ability to work in a fast-paced, dynamic, matrix environment

133

Motif India Delivery Manager Resume Examples & Samples

P&L and balance sheet reporting to Product Control and Finance
IPV (Independent Price Verification)
MI reporting to senior management
Adjustment and Provisioning functionality
Trading book static and hierarchy maintenance
The India Lead is responsible for setting structure for operating model, development lifecycle and strong focus on release management
Partnering with the Architecture and Product Owner teams for planning and execution
Core Technical Skills: Candidates will have understanding of the technology stack around Java, C#, ORACLE, having worked on enterprise level systems across the IB and Finance domain
Ability to work with scale, and to drive the delivery of 100+ workforce of vendor & perms. Need to have a very strong offshore experience in the captive, and able to navigate the matrix management structure
IT and Business stakeholder management & governance, team building and management experience, Conflict management, Excellent communication and Interpersonal skills
Strong leadership and organisation skills with proven ability to be able to manage other people’s workload and ensure all deliverable's as a group are met
Demonstrate experience in building capability of team/s around technology and processes, having handled large scale teams around 100+
Be able to work with Key Business Stakeholders / Project Delivery Teams to establish timelines/delivery requirements to deliver solutions
Development Manager experience within the financial services industry and delivering large scale enterprise systems

134

Delivery Manager Resume Examples & Samples

Deliver daily effective communications and manage relationships with business and technology teams incl. vendor
Deliver weekly accurate, informative and timely status reporting to all stakeholders incl. the Operational Risk Change board and Steering committee at senior executive level (Latter on demand)
Must be able to demonstrate good stakeholder management, communication and presentation skills, with strong and influential personal credibility
Manage code delivery of vendor MetricStream ensuring adherence to plan, quality and budget
Ensure that deliveries are completed as per stakeholder expectations, on schedule, as per regulatory requirements; failure to miss regulatory deadlines may incur significant financial or reputational loss to the bank so the candidate must accept and take ownership of these responsibilities
Demonstrate strong domain knowledge in order to provide coaching to the Run the Bank (RTB) team, interact effectively with BAs and Business users, interpret functional specifications correctly, provide clarity around
Review requirements with business owners and provide approval / sign-off that they are appropriate, clear and realistic. Conduct forward-looking or just-in-time (as appropriate) estimation exercises with BAs and Technologists and identify innovative technology solutions that will expedite the implementation of Change requests and promote technology re-use
Line Management
Facilitate local recruitment in Pune to build out the team as necessary. Work with local and global management to identify and maintain a lean and high performing development team
Conduct formal bi-annual appraisals of team members, provide regular feedback via frequent 1:1 meetings and give guidance on personal development plans
Conduct Disciplinary, Capability and Grievance exercises in Operational Risk technology, and oversee Performance Improvement Plans and take further action where necessary
Participate in performance review and rating discussions for team members in your global team
Determine long-term strategies regarding retention, key dependency risks, succession plans and future skill requirements and restructure team accordingly on a periodic basis
Monitor ‘people risks’ within the team and take preventative and corrective actions in order to retain stability and reduce critical people dependencies
Conduct regular team meetings to ensure that company, departmental and team level information is supplied appropriately and expediently
Act as focal point for direct reports with regard to HR and work issues
Ensure Barclays governance is followed for all directs and that control processes and practices are adhered to
Conduct regular meetings to ensure that team are meeting expectations and that potential risks and challenges are well understood
Arrange CSR (Corporate social responsibility) activities within the team to promote citizenship, and maintain morale and energy levels
Actively demonstrate Barclays Behaviours and acts as a role model for other PMs
Contribute to the Release Management process, coordinating across the BTB, QA and RTB teams for all planned global Operational risk technology releases
Ensure that rigorous change control is exercised in accordance with the firm’s governance policies
Act as point of contact for ORAC support team and RTB team, by investigating and resolving issues found in production
Lead and conduct post-implementation activities as per the SDLC processes, by conducting Root Cause Analyses, and documenting post-implementation reviews etc
Develop schedules and manage the team to ensure that Operational Risk Technology and RTB team can effectively handle production issues, reducing the turnaround time for issue resolution
Track defects and production issues, monitoring them frequently in order to decrease support / maintenance costs for Operational Risk systems
Improve automation and reduce workarounds in order to guarantee more reliable service in the long-term and reduce costs
Knowledge of the MetricStream product (Risk Events, Risk Assessments, Issue Management and Control Assurance) used for the ORAC application
Experience with software release/build processes (e.g., Continuous Integration, Automated Deployment, Test Driven Development)
Familiarity with Big Data technologies
Project management certification - PMP, ScrumMaster, etc
Strong appreciation of Global Markets and awareness of global Economic, Regulatory and Compliance trends

135

Technical Delivery Manager Resume Examples & Samples

Work with the Customer and Solution Architect to clearly define the overall solution requirements, ensuring that the design and implementation meets the business needs of the customer, and their Motive solutions
Support the Project Manager to actively manage the client relationship, set and meet customer expectations before and during project implementations, ensuring detailed documentation, communication and clear functional and technical specification of the proposed solution
Proactively support, troubleshoot and manage efforts of Technical Architects, Developers, Senior Developers and other project test and deployment team members
Manage resource requests towards the internal staffing board (support the Project and Customer Engagement Managers to forecast resource needs across projects to maximize the efficient use of resources)
Support the training and mentorship of the customer's staff
Senior, hands-on Java development experience, ideally from a software product company or Big 5 consulting firm
Domain knowledge of Telecommunications with a few outlined below
Solid understanding of wire-line architecture (starting with the Core all the way to CPE)
Ablility to articulate how Triple play traffic flows in the network and the different Quality of Service parameters that can be tracked and that are used in networking
Working knowledge of
TCP/IP, UDP, DHCP, NPT protocols
DSL / Fiber architecture
The OSI Model
TR-69 / TR-181 / TR-111 protocols
People management experience managing multiple projects in a software development environment ideally leading multiple team members this includes, scoping and estimating project effort (number of resources and duration) and providing input to support project budget and profitability management
Excellent customer interaction and presentation skills (ability to present to different audiences and bring the message across in a concise, professional manner)
Familiarity with Microsoft Project and Microsoft’s Office automation products
Previous experience in at least three of the following technical domains
Distributed Systems deployment
Microsoft Windows in a development environment
Technical Solutions Architecture
J2EE (Java, JSP, Servlets)
Oracle and SQL Server
Networking (TCP/IP, SSL, HTTP, etc)
Strong written and verbal English communications skills, with experience in reporting project status to an internal and customer audience
Large scale call center operations knowledge is a plus

136

Delivery Manager Resume Examples & Samples

Projects Portfolio
DW Methodology: Kimball, Inmon, dimensional and relational data modeling (5+ years)
Process: Project management and software development life cycle /SDLC (5+ years)
Documentation: Technical writing, Visio, PowerPoint, flowcharting (5+ years)
Communication: Presentation and interpersonal skills
Architecture: Data Architecture practices, Solution Architecture
Analytical: Conceptual, requirements interpretation, solution creation and problem-solving abilities
Collaboration: Experience working in a team-oriented, collaborative environment
Education: Computer Science degree or certificate, or equivalent, supplemental training
Leadership: Proactively adapt to challenges, organizing work, mentoring
Industry: Knowledge of data visualization, advanced analytics, data mining, predictive analytics, etc
Environment: Experience working in large organization
Other (nice to have skills from a management familiarity perspective, not necessarily hands-on usage)

137

DW Technical Delivery Manager Resume Examples & Samples

Customer Facing; Candidate will work closely with cross functional teams, act as the Technical PM doing estimates for performance testing of upcoming ETL projects/application releases, coordinate performance testing, and act as release gate manager
This candidate will report directly to the Senior Director of development from client side
Act as the single point of contact for delivery of all Cognizant AIM projects that operate out of Denver, CO location
Participate in new business development in all projects that roll up under this Senior Director at the client
Extend support to other business areas at this client
Good Communication skills are a must
ETL Knowledge needed; Informatica
Strong Healthcare experience
Over 12 years of experience in Data Warehousing with strong ETL experience
Ability to assess, organizes, prioritize, estimate, execute and deliver results on a variety of concurrent activities on time and within budget
Ability to manage an account of 5-6 million in revenue
15+ years of Data Warehouse/Business Intelligence experience
Ability to manage an account of 10 million in revenue
Master’s Degree

138

Technical Delivery Manager Resume Examples & Samples

Extensive related experience, including experience managing at least 20 direct reports
BA or Master’s degree, and/or equivalent experience
Experience of working across EMEA and managing people remotely is highly desirable
Cross-Boundary Collaboration
Building Customer and Partner Relationships

139

Delivery Manager Resume Examples & Samples

At Least 5-7 years of experience
Excellent communication and presentation skills, written and verbal, to all levels of an organization
Strong facilitation skills (requirements sessions; design meetings; progress and status meetings)
Self starter and ability to lead with influence
Detail and action oriented
Ability to learn and adapt quickly
Critical thinking and creative problem solving
Creative, innovate and strategic
Good leader, delegator and motivator
Ability to devise and organize plans
Proven experience in managing technical projects using Agile and Kanban methodology
Knowledge of key architecture components
Strong technical proficiency of server architecture and development, build & release systems, and bonus points for past programming experience

140

Technical Delivery Manager Resume Examples & Samples

Duration: 6+ months (Possible Extensions)
35% - Consistently drives projects to successful completion. Ensure internal IT and business needs are clearly identified, design and construction meet quality standards, and the testing and operational readiness tasks are conducted and produce quality results. Demonstrate strong commitment and drives to achieve results
20% - Develop effective customer relationships
3+ years Workday, salesforce.com, and SharePoint software experience
5+ years project management - Experienced in risk management, issue management, resource management, SDLC Methodology – both waterfall and agile

141

Delivery Manager Resume Examples & Samples

Performance management experience delivering to Service Level Agreements in a complex IT environment for Enterprise Clients
Experience managing mission critical systems in a 24/7 environment
Experience in remote stakeholder and delivery management
Experience in providing delivery oversight and motivational leadership for teams of 50-150 people
Familiarity and competence in delivery through all phases of the Software Development Lifecycle
Experience in implementation and improvement of IT processes
Demonstrated financial management abilities for multi-million dollar scope
Experience delivering IT services in a global delivery model
Familiarity with industry leading methods and tools for Application Management
Track record of community involvement
Strong written and oral communication skills
Solid presentation skills
Great inter personal skills
Diplomacy
Critical eye for detail
Able to multitask effectively
Have excellent time management, task planning and prioritization skills
Able to adapt quickly to changing client requirements
Enjoy working in a self-teaching, learning organization
PresentationSkills/PublicSpeak
ITIL
Agile / Collaborative Method
Health Care Payers
InvestmentBanks&SecuritiesDeal

142

User Experience Delivery Manager Resume Examples & Samples

Manage pipeline-to-project staffing process to ensure appropriate staff are available within needed timeframes for current and forecasted projects
Consolidate clear and workable UX processes and systems (including team tools, methods, library, knowledge sharing, and junior-senior teaming)
Institute the means to maintain and improve the consistency and quality of UX services
Oversee delivery quality
Recruit staff
Support outreach to lines of business concerning their UX needs
Increase the level of early, signficant UX involvement in proposal and task order processes that involve, or should involve, UX services
Support Lean Volte process hardening and training

143

SAP Delivery Manager Resume Examples & Samples

Proactively identify risks and issues on programs/projects – helping team to develop risk management and issue management plans
Analysis of program/project data to produce management information and identify and deliver continual improvement
Analysis of project and operational financial data to provide executive summary information back to Core Business leaders and identify financial opportunities and risks
Develop and manage hiring plans working closely with hiring teams across the MSSC and the Core Business resource manager
Develop capacity plans across the MSSC portfolio of projects to ensure appropriate resource utilization and supporting efficiency in resource use and to support hiring plans
Program manager is expected to act independently to deliver multi-year program/project to schedule, budget and scope
Program manager recruits and undertakes personal development of team
Technical skills requirements
End to end understanding of IT life cycle (pipeline, resource, demand, project delivery, financial)
Very good understanding of service delivery related key performance indicators
Project delivery experience in a similar IT environment
Additional skills requirements
SAP program and project delivery responses
Customer orientation and responsiveness
Ability to deal efficiently with escalations and difficult situations/people under pressure
Outstanding self management , influence management , information presentation and interpersonal, communication
Experience working in a global IT environment
15+ years in a corporate IT environment
10+ years experience in program/project management delivering large multi-year, multi-million dollar global programs
5+ years experience with business intelligence (Enterprise Reporting, Analytics and Data Warehousing)
Work experience in a global role, preferred

144

Delivery Manager Resume Examples & Samples

Professional experience, related to Business and/or IT consulting experience and direct people management experience
An understanding of Microsoft’s key service offerings e.g. O365, Dynamics etc
Solid understanding of Business + IT strategy and methodology-driven execution approach
Experience with a defined change management methodology is desired
Strong understanding of solution selling; previous experience selling transformation/change management, business change through technology, or similar consulting offerings is valued
Executive-level interpersonal, verbal, written & presentation skills; strong listening & team building skills
Ability to run people and sales operations in a reliable manner, from account planning and engagement sales, through delivery to customer satisfaction and renewal, with a durable focus on quality and continuous improvement
Significant experience in people management; proven leadership talent driving teams for performance
Strong organizational skills, ability to manage international resources and orchestrate virtual teams
Experience working with different regional cultures and within a virtual global practice team Regional multi-language skills strongly preferred
Demonstrated analysis and communication skills connecting technology and business problems
Proven self-starter able to deal with ambiguity resulting from a new practice and service offering
BA or BS degree in Social Science, Humanities, Psychology or Business and/or equivalent experience (MBA preferred)
This position is based out of the EMEA (Europe, Middle East and Africa) region, with most projects located in the Nordics, UK, France, Germany or Western Europe. Travel is an integral expectation of this position as the needs of our Delivery resources, customers and our business demand and can be expected up to 60% of the time

145

Technical Delivery Manager Resume Examples & Samples

Meet regularly with DoD customers and mission workload development team leads to determine workload development/transition status, identify and remove development blockers, and develop plans for future enhancements
Solicit performance feedback, identify and eliminate blockers, identify and coordinate resources needed to move workload development forward
Work with mission owners and workload development teams to coordinate with subject matter experts, solutions architects, and professional service engineers
Track and report workload transformation and capacity planning metrics to mission owners and team to ensure capacity and professional resources are provided ahead of demand
Meet regularly with enterprise account managers to provide status, plan and manage transfer of new opportunities from prospect to workload in progress
Participate in and support enterprise account manager customer engagements focused on moving from first-call to active project/program moving to AWS
6+ years of industry experience in program management, with a record of successful delivery of IT and network infrastructure solutions as an individual/team leader and technical contributor
Experience with software processes (development, configuration, testing, and deployment) and with defining schedules and managing resource dependencies
Experience implementing IT and security solutions at scale within the national security or defense communities
Experence writing, presentation development and speaking skills in national security or defense community settings
Experience working with Cloud service offerings
Bachelor’s Degree in information technology management, computer science or software engineering or equivalent experience
Demonstrated performance designing large scale production IT solutions architected for multi-tenant infrastructure and platform as a service – cloud computing environments
Synthesize requirements underlying feature requests, recommend alternative technical and business approaches, and facilitate engineering efforts to meet aggressive timelines. This includes coordinating efforts to scope, schedule, and deploy resources effectively
Familiarity with web services, multi-tiered systems, workflow modeling and enterprise application integration
Intermediate knowledge of computer networking concepts and business approaches, and lead engineering efforts to meet aggressive timelines

146

Delivery Manager Resume Examples & Samples

Several plus years’ experience of managing Development teams within a software development organisation
Team leadership skills, including motivation, performance management, cultural awareness, coaching and development
Strong technical background with experience across the Microsoft range of architectures, technologies and development toolsets (including TFS)
Good problem solving and interpersonal skills
Understanding of how metrics can be used constructively
Experience of working with off-site development organisations
Experience of Agile development methods
Practical experience of leading or implementing Test Automation
Self-motivated, enthusiastic and energetic

147

Consulting Delivery Manager Resume Examples & Samples

Maintain a personal utilisation level by providing hands-on day-to-day support on existing projects
Manage a practice of around 7 technical consultants
Provide support for the consulting sales team on bids and proposals: work with bid teams to provide product and implementation-related expertise
Coordinating assignments of consultants in liaison with the UGBU Operations team
Ensuring the practice has the capacity for current and future project demands
Close management of the practice utilisation figures, and achievement of agreed targets
Bench Management: ensuring the bench is at a minimum, and that consultants on the bench are utilised effectively (internal projects, training...)
Recruitment: Identify hiring needs, create job specs and work with Oracle recruitment to ensure growth and future capacity
Capability: Ensure the practice is positioned to deliver according to current and future needs through growth, training, development and liaison with Product Management
Training: Lead the identification, development and roll out of training for the practice
Development: Establish Personal Development Plans and training schedules for all consultants lead coaching and mentoring activities, ensure new recruits are quickly integrated into the practice
Manage the performance of the practice through the setting and monitoring of team and individual performance objectives. Identify need, initiate and manage Personal Improvement Plans where necessary
Lead the Appraisal process for consultants in the practice
Have a good understanding of the Oracle Utilities product technical components (Database, Weblogic, OUAF, OBIEE, SOA, Webcenter, Java, OS)
Possess excellent analytical, communication and presentation skills
Have high levels of organisation, determination and focus
Have 8+ years of experience relevant to this position including 4 years of consulting experience and 2 years of project management leadership experience
8+ years of experience relevant to this position including 4 years of consulting experience. Management experience preferred. Undergraduate degree or equivalent experience. Product, technology or industry expertise relevant to the practice focus. Ability to travel as needed

148

Partner Delivery Manager Resume Examples & Samples

Drive the overall development, enablement, and success of a Partner’s Medallia Delivery Practice
Manage your “Partner Delivery Business” -- track & measure client health, sales pipeline, concessions, partner utilization & resource planning. In addition, collaborate with your partner to develop quarterly and annual plans to achieve joint outcomes and grow the partner practice
Establish and execute joint account portfolio health plans to assess overall customer satisfaction. Identify and implement joint investments with Partners to maximize the value of the Medallia solution for the customer
Establish self as the counterpart to dedicated Alliances Manager & build a relationship with the Partner’s Delivery Practice
Monitor partner and customer satisfaction through Medallia’s world class feedback program
Serve as final escalation point and advisor for all Partner managed customers
Support Sales in the validation of scoped expert services effort based on Partner resource capacity. Review all assigned Partner opportunities via the deal review process to ensure accurate services scoping
Support Alliances and Sales on contracting and software renewal efforts to ensure high renewal rates
Conceive of— and drive — initiatives that allow Medallia to build a world-class partner delivery capability

149

Delivery Manager Resume Examples & Samples

Coordinate with the Enterprise and BI Architecture group in developing the appropriate BI and Data Management solution
Manage the day to day technical execution of the project by providing direct oversight to all the resources assigned to the project
Act as the single point of contact for all assigned projects
Work closely with the project managers to identify and manage risks to the projects
Overall 8 years of relevant experience, with at least 4 as an Application Architect or Technical Manager of large enterprise systems
Application Design, Architecture and Development experience involving a broad range of corporate systems in a medium to large size company
Experience in complex data integration projects (with CRM platforms such as Service Cloud, Veeva, Siebel)

150

Technical Delivery Manager Resume Examples & Samples

Skills and knowledge acquired through professional Development, Tech. Lead, and Management experience are required in each of the following areas: Project Management, Change Management, Release Management, Configuration Management, Systems Integration, Systems Development Life Cycle Methodologies, Quality Assurance and Testing, Requirements Gathering, and Systems Analysis and Design
Experience in project management disciplines scope, schedule, budget, risk, and issue management
Experience in development of custom applications using one or more development languages or tools (e.g., Java/J2EE, C#, ASP.NET)
Experience in packaged application development (e.g., Siebel, SAP)
Experience with or exposure to middleware application development (e.g., Tibco, Vitria, web Methods)
Experience designing and developing applications on one RDBMS (e.g., Oracle, SQL 2000)
Experience with multiple delivery methodologies (e.g., Waterfall, RUP, Agile/SCRUM)
Ability to triage issues across multiple systems and drive technical issues to resolution
8+ years of management or project lead experience required
8+ years’ experience leading Business Support System (BSS) solution delivery in the telecommunications industry
5+ years of hands-on application development experience
Computer Science or Management Information Systems

151

Delivery Manager Resume Examples & Samples

Responsible for managing innovative UI application development, including design, development, implementation, risk and controls
Promotes continuous process improvement especially in code quality, testability & reliability
.NET development experience

152

Delivery Manager Resume Examples & Samples

Deliver change (through enhancements, BAU, initiatives) on time, within budget and aligned with appropriate change framework while maintaining quality and stability
Consistently plan for accelerated pace of change of delivery
Ensure that all financial metrics for the platform are correct and take an active part in maintaining a transparent and correct financial position for the platform
Drive the formation of asset roadmaps, with a process to update and maintain all relevant assets to enable investment and project spend decisions
Drive a commercial ethos within the teams by actively managing costs and seeking to introduce cost savings
Put in place and lead initiatives for the platform that results in increased value to the business
Ensure proper resource planning is in place and use resources optimally
Ensure platform documentations and artefacts are current, relevant and correct
Ensure technical solutions are in-line with overall platform roadmaps, thereby reducing technical debt and maintaining a platform that is fit for purpose
Drive industrialisation of the platform through appropriate tools and frameworks
Enable delivery by introducing/using fit for purpose delivery frameworks to deliver quality and timely solutions cost effectively, utilising a variety of tools and processes
Provide and build a strong 3rd level support team and processes ensuring production stability of assets under management
Put in place relevant metrics to measure output, quality and performance for the team(s)
Actively work with and manage a wide range of stakeholders in the business, technology and outside the bank, on new initiatives, planning, delivery issues, escalations, critical success factors and escalations for resolution
Work with and manage product vendors, focusing on (including but not limited to) deliverables, commercial terms and alignment to strategies
Work closely with business stakeholders across all levels to deliver on long term strategies, and aligning technology to business goals

153

Delivery Manager Resume Examples & Samples

Experience of having worked in Consulting roles and good exposure in Digital Space
6+ years exceptional people management experience, 3+ years project managementexperience
Technical skills: Solid technical knowledge in any/all of the technologies, Test & Target,Insight, Site Catalyst. Preference would be given to the candidates who have had handson experience in the areas of business discovery, solution design, technicalimplementation, analytics and optimization and are proficient or hold certificationsrelated to Adobe Marketing cloud
In-depth knowledge in one or more of the following subject matter areas preferred:business intelligence, Web analytics, optimization, digital asset management, searchand/or content management and related industry best practices
Exceptional written and verbal communication skills; ability to interact and communicatewith all levels of an organization both internally and externally
Ability to lead, collaborate, triage and make decisions in a fast paced, changingenvironment
Strong client service orientation; demonstrated ability to build effective workingrelationships with client stakeholders
Ability to translate client/business requirements into business solutions and successfullyposition with clients
Demonstrated proficiency in team management and consulting delivery includingfinancial management
Excellent analysis and problem solving skills
Commitment to company values and business objectives

154

Delivery Manager Resume Examples & Samples

Managing the use of outside carriers, which includes local courier services and LTL freight carriers
Supervising a group of assigned drivers, ensuring that safety standards are maintained, speeding events and idling time are limited, and expenses are properly managed
Ordering, retiring, and transferring vehicles in a way that benefits the market and/or the overall stores business
Ensuring that all assigned vehicles are properly maintained, which includes routine maintenance and vehicle cleanliness
Ensuring that all assigned vehicles meet Safety, Store Audit, and DOT requirements
Ensuring that all assigned drivers meet Safety, Store Audit, Training, and DOT requirements
Reporting vehicle accidents immediately, while following the proper procedures
Reporting delivery system results each month as requested

155

Delivery Manager Resume Examples & Samples

Experience within Financial Services and preferably within Collections
Ability to manage stakeholders at all levels of seniority
Proven ability to deliver projects on time
Experience of different methodologies (PRINCE 2 Agile / Scrum - ideally candidates will have recognised accreditation with recent application through specific projects)
Hands on in terms of support with skills to be able to communicate with the business
Create and own the production of documentation

156

Delivery Manager Resume Examples & Samples

3 years + Hands-on experience with or conceptual understanding of various areas like Web Technologies, Microsoft Technologies, Windows and Unix
3years + of proven demonstrated professional experience in handling critical multi track project deliveries
Lead the planning process by prioritizing the book of work against the availability and capability of the teams
Ensure automation solutions are built for quality and portability. Enforce process controls on testing methodologies
Design/implementation knowledge of process automation. In addition, any prior knowledge of RPA tools like BluePrism, OpenSpan, Automation Anywhere, WorkFusion is an added advantage
Strong knowledge and 2 years + experience of lean project management methodologies – Agile/Hybrid
Knowledge of PM processes (PMP preferred but not a must) including working knowledge of MS Project, Visio, PowerPoint and other related project management tools
Great communication skills
Bachelor's degree or equivalent work experience

157

Delivery Manager Resume Examples & Samples

3+ yeas of hands-on professional demonstrated experience with or conceptual understanding of various areas like Web Technologies, Microsoft Technologies, Windows and Unix
Ensure automation solutions are built for quality and portability
Enforce process controls on testing methodologies. Design/implementation knowledge of process automation
In addition, any prior knowledge of RPA tools like BluePrism, OpenSpan, Automation Anywhere, WorkFusion is an added advantage
Strong knowledge and experience of lean project management methodologies – Agile/Hybrid Knowledge of PM processes (PMP preferred but not a must) including working knowledge of MS Project, Visio, PowerPoint and other related project management tools

158

Delivery Manager Resume Examples & Samples

Leads a cross-functional team to deliver complex EMS, DMS,
Ensure generation of project and system documentation and
Bachelor's degree in Electrical Engineering, Computer
Requires seven (7) years lead project engineer working in
Past technical experience with e-terra suite of software
Requires (5) Years project leadership experience
Experience with highly complex hardware and software

159

Delivery Manager Resume Examples & Samples

At least 5 years experience developing or supporting applications on a client server platform
Strong knowledge with the following technologies: AIX, DB2,IBM Datastage Parall Edition, Information Analyser, Fastrack, Business Glossary, Quality Stage, Unix Shell Scripting,SQL,.Net,BPM, Web, Hadoop
Unix Infrastructure Analyst, DB2 Admin/Modelling Skills
Familiar with OS/390, Cobal, JCL and MVS Utilities is an asset
Disciplined in development methodology and software development technologies and concepts
Strong troubleshooting and problem solving skills, have vision and innovative approach to computing based solutions and ability to convey these ideas
Production Support and escalation. Provide off-hour and pager support on a rotational basis. Considerable effort is placed into determining, developing and delivering procedures to protect production environment from unplanned outages
Team Leadership,Project Management including financials

160

Delivery Manager Resume Examples & Samples

Develop, utilize, and manage a repeatable, scale-able, and defined process to move existing applications to the new data center through discovery/analysis phase, application and infrastructure analysis and design, move plans/roll out/build/testing and decommissioning
Project management of detailed and cross-functional dependencies. Required to take ownership of the project and work independently to drive towards the deliverable
Drive the development of the migration strategy and detailed execution project plan for data and applications migrations
Develop communication plan and weekly updates to senior management. Provide clear and concise information required for decision making
Drive the technical team, in a matrix team environment, in the execution and delivery of environment migrations. Direct the completion of projects, tasks, timelines and deliverables across multi-functional teams
Build Relationships to work at all levels of the organization, ability to influence Senior level leadership, project teams and vendors
High Energy attitude with a desire to ‘Get Stuff Done&#8217
Ability to travel up to 35%
O 7+ years’ experience in actively managing IT Infrastructure projects with previous demonstrated experience of delivering multiple projects involving the large scale migration of applications between data centers – enterprise scale multi-region IT landscapes
Commitment to DaVita’s values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment, and Fun, with the ability to demonstrate those positively and proactively to patients, teammates, management, physicians, and/or vendors (Village Service Partners) in everyday performance and interactions

161

Technical Delivery Manager Resume Examples & Samples

8+ years of experience in complex and large scale enterprise IT space in roles such as pre-sales, IT strategy development, consulting and project management
Experience in developing technical strategy and managing plan execution
Knowledge of key technology trends impacting enterprises
Some relevant technical knowledge, such as database systems, core distributed computing concepts, fundamentals of cloud computing and virtualization, storage systems, content delivery networks (CDNs) and etc
Written and verbal communication skills in English
Direct experience implementing AWS/cloud services
Understanding of software development/engineering lifecycle from conception to delivery
Prior experience working with or managing large technical programs or projects, particularly at global companies
Some relevant knowledge of enterprise business applications such as ERP, SCM, PLM, CRM, MES and etc

162

Delivery Manager Resume Examples & Samples

Oversee all market delivery operations, including but not limited to: inventory management, pipeline management, logistics, staffing, and revenue recognition
Must work cross-functionally with Sales, Production, Logistics, Service as well as market and global leadership in order to optimize inventory cycle times, increase order to delivery yield, maximize customer happiness and achieve quarterly delivery targets. This may require the management of monthly KPIs, vehicle distribution, inventory allocations and staffing plans
Become the subject matter expert on delivery, registration, financing and insurance. requirements and related processes within the market, then be able to optimize them
Work with global leadership to define the strategy to scale Tesla’s fulfillment to support

163

Delivery Manager Resume Examples & Samples

10+ years working in a customer service/technical product support environment
A minimum of 7+ years’ experience leading teams, managing a team of 75+ direct reports
Demonstrated capability in driving performance improvement and managing people
Excellent communication skills – written and oral
Demonstrates a proactive approach to team management
Client focused and solutions oriented; Good problem solving and analytical skills
Ability to comprehend and analyze client situations and use judgment to help analysts apply the most appropriate solution for the client
Ability to collaborate and work effectively with cross functional and global teams
Self-learner interested in both the how and the why
Ability to educate customers on policy and product questions
Ability to prioritize effectively according to changing circumstances and manage multiple projects while maintaining strict attention to detail
Decision making with ability to apply judgment to processes and situations

164

Technical Delivery Manager Resume Examples & Samples

To build and maintain good client relationships, working closely with project managers to ensure effective delivery within the required project timescales and budget
Project management methodologies, e.g. RUP, CMMi, Prince II, PMI
Awareness of leading-edge tools, techniques and services within IT
Significant experience of managing change across the software development lifecycle
Experience of influencing and managing business and technology stakeholders
Significant experience of influencing and managing 3rd party suppliers
Significant experience of Team/People management across multiple locations
Formal qualification in area of specialism, e.g. Prince II, PMI (preffered)

165

Regional Delivery Manager Resume Examples & Samples

The employees are smart, friendly and welcoming
Health Insurance starts your first day on the job
Three weeks paid vacation & three weeks paid sick leave
10 paid holidays (including a floating holiday and a community service day)
401(k) Plan with up to 5% employer match
Business Casual office

166

Delivery Manager Resume Examples & Samples

Master’s Degree in product , interaction design or equivalent
Experience of designing and launching desktop and mobile applications for at least one of the following platforms, iOS, Windows or Android
Experience of leading user experience designers
Experience of wireframing and prototyping using tools such as Axure and Omnigraffle or sufficient work experience
Experience of working with relevant design software such Adobe Photoshop and Illustrator or sufficient work experience

167

Technical Delivery Manager Resume Examples & Samples

Manage multiple work streams with teams from different geo’s
Converse with engineers, technicians, managers and senior management on a daily basis
Manage meetings, create and maintain timelines, and keep large, diverse groups informed of progress and obstacles
Work with engineers to develop detailed and creative solutions to complex problems, while managing customer expectations
Ensure consistency and governance throughout development and QA teams
Oversee Agile sprint planning and delivery
Involved in product roadmap discussions and deployment recommendations
BS or MS degree in a technical discipline or equivalent experience in an IT-related field
Experience developing and working with Microsoft SQL,C#.Net
7+years experience leading software deployments
Proven experience leading a team of onshore and offshore resources
Strong business and Project Management skills
Ability to influence senior stakeholders across a project to achieve a positive outcome
Proven experience in leading and managing IT related projects
Identify, monitor, report and escalate issues and /or problems associated with delivery in the project
Planning and overseeing the preparation and dissemination of project communications
Status reporting to client and internal stakeholders
PMP or AGILE / SCRUM certifications preferred
PMP or AGILE / SCRUM certifications

168

Technology Delivery Manager Resume Examples & Samples

Own and successfully lead technology initiatives related to data and analytic solutions for the Marketing and Sales organizations within Global Investment Management
Deliver scalable solutions on the existing GreenPlum, Qlik and other BI platforms, as well as help define the next generation architecture and platform as part of the Lead Design Authority responsibility
Ensure data models are extensible to be used across multiple use cases and applications, meeting complex business requirements
Implement best practice tools and processes for ensuring data quality
Interface with business professionals, application developers and technical staff working in an agile process and environment
Coordinate and drive projects to be on time, within budget and delivered successfully, providing transparency to key stakeholders throughout the project lifecycle
Document success criteria and monitor solution effectiveness, including system performance, adoption and other key metrics
Experience in building scalable platform using big data technologies. E.g. Hadoop, Spark, Hive, Greenplum.Experience building MIS systems, analytics and business intelligence platforms
Hands-on experience with developing in Java as well as SQL, Python, R or Scala
Familiarity with advanced analytics concepts, including statistical analysis and predictive analytics
Knowledge and understanding of visualization technologies and BI tools
Strong understanding of best practices for ensuring data quality
Working knowledge of Agile SDLC methodology
Ability to interact with people at all levels, including business users, technologists, and senior executives
Ability to execute flawlessly and handle multiple projects simultaneously and independently, while maintaining a high degree of communication and escalation at appropriate junctures
Team player exhibiting professional maturity, personal integrity, and excellent interpersonal skills
Experience in the Asset Management industry and/or building advanced analytic models a benefit
Bachelor’s degree or equivalent in Computer Science or similar required; Masters or equivalent desired

169

Delivery Manager Resume Examples & Samples

Act as the central liaison for all transition and FS delivery activities for a single or multiple customers
Transition EUC and Field Service from External Customers and/or Incumbents for Service being delivered by the FS tower
Subject matter expert on End User Computing, Field Services and Third Party Partner Management that are also supplying these services and resources for Client
When requested perform analysis of customer RFP and Service Requirements with the Sales teams in Pre-sales Stage to help create a solution offering EUC and Field services to the customer
Analysis of Service provision and resourcing based on SLA's, Assets, Call Volumes, Site criticality and customer requirements
Creation and review of required SLA's, KPI's, Service Credit Penalties
Creation of Statement of Work Documents outlining Service Requirements that will be shared with our partners outlining the EUC and FSO support requirements
Customer solution discussions and Presentations to Director level on Service Capabilities of clients in EUC & Field Services
Due Diligence with customer prior to RFP & BAFO submissions
Planning and Preparation of IT Process Knowledge Transfer from the customer to client on EUC and Field Services processes
Attend Customer agreed locations to collect all customer processes relating to current delivery of Services around EUC & Field Services
Create Process Document of current service for the customer and Partner
Re-Design of current Service as per the new requirements
Manage Risks, Issues and action logs and obtain customer sign offs
Manage regional resources and Team Leads assigned to Field Services Delivery
Plan Resource Training Plans
Work closely with our Third Party Partner Network and manage service provided and relationships
Understanding of Desk side Support Management duties and process
Strong understanding of Break-Fix, Service Requests, IMAC, Incident, Problem, Configuration management and processes within ITIL
Strong Customer Relationship Management
Strong Vendor Relationship Management
Project Management of your work stream
Strong understanding and skills in SLA, KPI Management
Review with the Delivery Managers and other internal departments
Periodic reviews with Customer and Vendors
Review and approve vendor invoices for payment
MIS and Reporting
Ensure Management of Full Time or Dispatch Engineers at various locations in the region via documented process to our Delivery and Partners
Should have handled Transition and transformation projects in the EUC and Field Services domain
Should have knowledge on Service Desk operation and tools
Understand Service Desk Ticket concepts in Categorization, Priorities, Work Flows for all different types of calls such as Break-Fix, IMAC, Service Request, Problem, Change Management etc
Should have knowledge on contract handling and execution
Good graps of ticketing tools
Should have knowledge on MS Office and Microsoft project
Should have knowledge and experience on partner management and relationship handling
Taking ownership of issues through to resolution on all appropriate requests
This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned
Good understanding of End User Computing IT infrastructure Devices to enable understanding of process and requirements - Desktops, Laptops, Printers, Handhelds, Smartphone etc
Good understanding of skills in Microsoft Windows & MAC desktop operating systems and business productivity applications ie Office. Again this is to enable understanding of process and requirements when assessing and collecting process requirements and relaying them
Effective communication in English mandatory. Preferably also fluent in one of the Scandinavian languages
Management of the Region
Ability to interact with customers so as to ensure that the service is polite, efficient and responsive
Strong International partner network and knowledge
Extensive knowledge in outsourcing and managed services
Highly proactive solution driven approach
Expert in escalation management
Interpersonal and negotiating skills
People development, managing, motivating and team building
Problem solving and root cause analysis
Developing, reviewing and refining business processes and procedures
Networking and building relationships (internal and external)
Understand the cost to deliver and ownership of cost
Being visible to customer and internal teams
7+ years experience in management
Ideal candidate would be expected to have a good understanding of IT Infrastructure, Contract and Vendor Management
Manufactoring/factory support delivery experience desirable
ITIL/PMI professional will be preferred
Good mix of Transition (external customer), Delivery and project experience in EUC and FSO environment
Candidate should have good understanding of Desk side desktop Management, maintenance, deployment and vendor management
Should have very strong written and oral communication skills
Excellent problem solving/quantitative/analytical skills
Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
Experience of managing and leading a geographically and culturally diverse team

170

Delivery Manager Resume Examples & Samples

Delivery Manager will have specific services and projects responsibilities at any time in his/her role
Line management of a minimum of 15 Senior Engineers and Engineers who work on multiple sites
The role will be approx. 2/3 Management and 1/3 Technical “hands-on”
Manage utilisation of engineers across the 4 Councils ensuring SLAs are exceeded and Customer Satisfaction is maintained
Drive Continuous Service Improvement
Specifically includes lead responsibility for Service Reports, engineers rotas, proactively managing incidents, requests, changes and problems, daily client liaison
Infrastructure skills and experience required in at least one specialist area to enable some direct involvement in BAU service (e.g. active directory, exchange, Citrix, desktop, network or application support)
Actively participates in bids to demonstrate delivery capability to clients including promoting Sopra Steria business process and IT outsourcing services with clients and developing relationships that are transferable into sales opportunities
Optimise the utilisation and growth of all team members, irrespective of the geographical locations of any group(s), looking to form/maintain an overall Sopra Steria team approach to excellent integrated delivery
Management of commercial elements of the business operation
Management of commercial elements of specific Projects
Deputy to Client Director
Record and deliver customer’s quality and security expectations ensuring that suppliers and team members understand, are committed to and deliver to those expectations
Raise awareness of and manage risks, issues and change in a cost-effective and timely manner including recording them on Sopra Steria applications
Ensure all stakeholders are committed to the business operation and have complete awareness of the critical path to be followed, including the status of the projects/services and programmes against agreed success / issue criteria
Sell the complete range of Sopra Steria products at every possible opportunity, enabling the customer to see the end-to-end capability and maximizing sales opportunities. This may include meeting the customer and may include assistance with customer presentations
Manage an extended delivery team, agreeing, driving delivery and applying a wide management capability including the setting of objectives. As required, day-to-day people management, whilst maintaining own level of individual contribution. Regular assessment of team member performance
Ensures effective client engagement and stakeholder management during delivery (including sub-contractor and partner management)
Management of internal and external suppliers inc Service Desk ensuring internal and external SLAs are delivered
Develop and learn from each project/service
Solid practice experience across a broad breadth of the Service Line practice solution / offer portfolio or external equivalent
Confident and effective client and supplier relationship skills
Depending on the main area of delivery focus (Programme, Projects or Service)
Strong Programme management skills and implementation experience
Strong Project management skills and implementation project experience
Strong Service management skills and implementation experience
Delivery Governance and Method understanding
High level technical knowledge with infrastructure, application and/or network experience
Working in an integrated delivery environment
Able to work without supervision
Strong inter-personal skills
Good track record managing budgets
Experience of SLA reporting and Key Performance Indicators
Membership of a recognized professional IT body
Experience of working with the partner at a senior level (where applicable)
Strong pre-sales and consultancy skills with direct experience in the relevant practice domain

171

Salesforce Delivery Manager Resume Examples & Samples

Establish and maintain trusted advisor relationships with project stakeholders by providing vision and future product roadmap
Manage budgets, planning, timelines, resources, scope, change requests, status reporting
Drive process analysis and process redesign
Document and gain approval for customer requirements definition
Participate in authoring and review of technical solution documents
Support user acceptance testing efforts as needed
Participate in training, design, documentation and delivery efforts in concert with other team members
Manage UAT with end users including coordination and user acceptance signoff
Author user training and handover documentation as necessary
Leverage business knowledge and cloud expertise to drive business process improvements

172

Delivery Manager Resume Examples & Samples

Health and safety of the Alliance operations
Adequate resource availability at all times to deliver the service, including but not limited transport, plant, small tools, consumables, aggregates, water works materials
Maintain all documentation in accordance with company procedures and contribute to ongoing improvement in line with ISO 9001, 14001 and OHSAS 18001
Management of a suitable standby rota to provide the necessary response to reactive works 24/7/365
Work closely with the Planning Manager regarding field staff levels required to meet peaks and troughs
Ensure operational activities comply with requirements of New Roads and Streetworks Act and Traffic Management Act
Ensure the quality of information from all is monitored and improvement plans implemented as necessary
Thoroughly investigate and review all accidents, near misses and hazards and present the findings to the Alliance with root cause analysis and proposals for improvement in process, systems and behaviour
Liaise with all stakeholders to ensure work is carried out with minimum impact, including but not limited to The Environment Agency, Highway Authorities, local Councils, community groups, businesses
Work closely with the Network Asset manager to develop and plan network improvement works and ensure every opportunity is taken to maintain continuity of supply
Work closely with the Area Manager to deliver all elements of the Alliance scope including but not limited to DWS, New Connection and Metering activity
Support the delivery of the all ODI targets through careful management of resource and targeted completion of specific activities
Develop a flexible team with an enthusiastic approach to crisis management and changing priorities
Work with the Area Manager to plan and organisation of all resources in the operational area. Coordination of Alliance staff, contract teams, working methods, resources and systems to meet outcome requirements
Ensure best practice is employed and shared through Alliance with other managers and technical experts across the company
Ensure that the Quality Management System is effectively maintained
Maintain and develop the competency of staff under his/her management to ensure regulatory and business requirements are met and continuous improvement achieved
Degree/HND in a recognised subject with experience in the Water Industry
HNC in recognised subject
Recognised Management Qualification
Experience in safely managing multi-disciplined teams in a customer focused environment
A strong individual with the ability to drive a delivery team with safety embedded in their behaviours
Management Skills – able to lead delivery of the day to day service required by the Alliance
Ability to assess risk and implement processes that eliminate, mitigate and control

173

Delivery Manager Resume Examples & Samples

Support the Sales team in achieving target license revenue, staffing presales and consulting services to prospects and customers activities
Promote the breadth of CTS's consulting service solutions to increase business opportunity, revenue growth, and customer satisfaction, while achieving assigned booking and revenue goals
Manage and meet key performance indicators such as bookings, revenue, margin, average daily rate, and backlog for territory of responsibility
In partnership with local Sales, Regional Lead and Technical Leaders, develop a strategic business plan, based on territory goals, business mix, product introduction, product offering and consulting services
Assure account management is aligned with business objectives and activities of TIBCO product sales
Recruiting and retaining highly skilled service professionals to provide Enterprise planning, architecture, technical design and deployment in support of the client’s investment in TIBCO technology
Define the objectives of the team members, balancing personal growth objectives while maintaining alignment with overall Company objectives
Provide regular guidance for each member of the services team in achieving both business and personal goals
Provide regular feedback to ensure that each team member is cognisant of their status toward the achievement of their goals
Provide an annual appraisal for each member of the team
Provide regular updates to the team to keep them apprised of Company direction and any changes throughout the year
In partnership with local Sales team and Technical Leaders, perform selling function using a solutions selling approach with a focus on penetration and expansion of existing accounts
Prospect and develop qualified pipeline of services opportunities within existing accounts and prospect and close on opportunities in conjunction with TIBCO Sales
Implement account expansion programs such as Pre-packaged solutions and future programs as they are announced
Leverage technical resources to assist in pre-sales activities
Develop business terms and conditions for consulting engagement contracts; drive consulting contract negotiations
Communicate regularly with Sales Management, Regional Lead, and Technical Leaders as necessary on account status and engagement issues
In conjunction with sales management, drive and coordinate decisions for non-standard terms, conditions, pricing, and account and/or opportunity issues
Past experience in front line technical consulting, either as an individual contributor or project manager
Proven experience in consulting management, with experience in engagement delivery, in software or hardware industry
Demonstrable experience of consulting business development and account management experience
Familiarity with application(s) of TIBCO Technology, or TIBCO-like products
Vast experience years experience selling to executive-level
Experience with Solution Selling
Educational Requirements: B.S. degree in computer science or related field
Demonstrating leadership not only within the employee’s department but across the organisation
Contributing to, and fostering team success
Exemplary customer support performance
Demonstrating a customer-oriented (internal & external) attitude to his or her responsibilities
Doing whatever it takes in meeting and exceeding his or her assigned responsibilities
Demonstrating significant and frequent contributions in issue resolution, process improvement and efficiency gains leading to enhanced success for their department and the organisation
BA/ BSc/ MSc – Computer Science, Software Engineering or related field
Must be fluent in English

174

Delivery Manager Resume Examples & Samples

Bachelor's degree from accredited university or college in electrical Engineering, Computer Science, or related field
Minimum of 5 years experience as Lead Project Engineer
Technical experience with Power-On Reliance (or previous releases of XA/21) and/or e-terra suite of software products
Experience working on EMS, DMS
Experience with highly complex hardware and software configurations in a real-time environment
Demonstrated ability to trouble shoot and problem solve
Experience with Unix, Oracle, and/or Windows
Excellent verbal, written, and interpersonal communication skills
Ability to write professional and technical reports and procedures
Ability to make formal and informal presentations to technical and non-technical staff and customers
Ability to interact and communicate with individuals at all levels of the organization
Ability to prioritize work assignments and shift work efforts based on the needs of the department or business goals
Ability to work independently in matrixed environment; self-motivated

175

Delivery Manager Resume Examples & Samples

Coordinate all delivery activities for maintenance and upgrade initiatives in your sphere of activity, ensuring efficient and effective use of assigned budgetary resources
Work with Business Relations Directors to coordinate the various activities essential to planning, carrying out and operationalizing solutions delivered as part of initiatives
Help identify initiative priorities in your sphere of activity and see that stakeholders receive and understand them
Maintain a close working relationship between the various stakeholders, particularly among the external providers, the Operations team, Architecture team and Development teams for the delivery of solutions for initiatives in your sphere of activity
Maintain strong business ties with external providers and make optimal use of any drivers they provide
Issue management and operational information as requested by your branch for initiatives in your sphere of activity
Ensure the execution of initiative operationalization activities as well as required documents, in collaboration with integrators and various stakeholders involved in carrying out initiatives in your sphere of activity
Facilitate ongoing communication among the various stakeholders to track the delivery of initiatives in your sphere of activity
Cooperate with branch colleagues to define, apply and update standards, methods, tools and processes for delivering initiatives
Bachelor’s degree in IT, business administration, information systems or another related field with a specialization in business intelligence
At least seven (7) years of relevant experience, including at least three (3) years as a business intelligence project/initiative manager
Analytical and priority management skills
Excellent spoken and written communication skills, as well as an ability to foster strong interpersonal relations
Self-reliance and capacity for teamwork
Able to work effectively in a matrix context
Command of MS Project, Excel and SharePoint
Bilingualism (English and French)

176

Regional Delivery Manager Resume Examples & Samples

Leading and managing a team of Regional Compliance Managers, Field Managers and planners
Responsible for managing teams to regional service and compliance targets - speed of service, standard/ next day, claims & enquiries and ETA etc
Responsible for regional budget and controls - courier fees, contractor spends, adhoc payments, team expenses & overrides
Maximise service coverage of Courier deliveries and collections within the region
Responsible for Courier Recruitment within the region
Install and maintain regular meetings with the team reviewing performance and creating action plans to improve or resolve problems to achieve key targets
Review and appraise the performance and development of team members, in line with Hermes Policies and identify training requirements to the Divisional Managers for succession planning

177

Delivery Manager Resume Examples & Samples

Reviewing the service performance with self-employed couriers for all delivery types
Working alongside the Compliance Manager on targets
Interviewing, selecting and on-boarding couriers that fit the courier profile
Negotiating service cost, pay rates & rate reviews for couriers
Responsible for Service performance in nominated Sub Depots
Prepared to deal with challenging situations
Adaptable to different styles and behaviours within the team
Be an effective communicator (to couriers)
Problem solving and planning effective contingencies and solutions
Competent negotiation skills
Competent in data interrogation and basic understanding of excel and well as being computer literate
Professional appearance, articulate and able to communicate confidently at all levelsWe welcome applications from candidates with a background in Operations, Logistics, Sales and Retail

178

Technical Delivery Manager Resume Examples & Samples

Assess, plan and communicate steady state upgrades/patches
Participate in Discovery Phase to assist with scoping effort for application teams
Review existing workflow and systems to reduce duplication of effort and inefficiencies
Leverage existing technology and analyze new technology solutions to accelerate business goals
Build and maintain relationships within Ally's global functions, senior business leaders, and supplier partners
Devise and develop solutions to meet or exceed business requirements
Security Vulnerability Remediation
BS and 5+ years of technology experience or equivalent work experience
Ability to manage and support enterprise business applications by leveraging internal and external teams along with third-party vendor solution
Experience influencing/managing technical teams, including matrix partners and 3rd party vendor resources
Technical background/skillset to contribute hands-on analysis and facilitate technical discussions
Communicate effectively across multi-vendor environment -- ASP, custom development, sustain, etc
Ability to deliver quality solutions to customers and develop process improvements where applicable
Superior interpersonal skills and conflict resolution skills

179

Technical Delivery Manager Resume Examples & Samples

Function as primary point of contact between the Storefront team (a team of developers, content architects, testers and content delivery specialists) and business partners for development, testing and deployment activities
Project liaison for Integrated Channels & Experience teams (Design, Information Architecture, Content and Usability); Storefront Analytics and other external technology teams
Provide strategic direction on prioritization and resource allocation across all development and testing efforts within aligned business units
Proactively identifies solutions and planning strategies for aligning efforts to minimize impacts on development, testing, and publishing support teams
Engages directly with development and design teams to understand and analyze the direction for potential points of failure
Define project scope, deliverables and timeline for projects and enhancement work
Develop full scale project plans -- including estimation, discovery, prototyping, coding, testing and deployment for responsive design efforts
Identify project dependencies (integrations, environments, external services, accessibility) to ensure development, content architecture, testing and content delivery specialists have clear critical path objectives on all projects
Track project milestones, tasks, resource constraints, defect remediation, and migration flow to provide project status with stakeholders
Manage change controls and proactively identify/mitigate risks that threaten project timelines
Host daily project team huddles, standing project meetings and executive updates with business partners to review status, next steps, risks and dependencies
Communicates awareness of technical limitations and roadblocks to interdependent teams
Engages with Security Architects and Risk team to review coordinate security scan remediation requests
5+ years Project Management Experience or commensurate experience
Education: Bachelor degree in marketing, communications, information systems, or a related field or equivalent work experience
Ability to manage simultaneously occurring tasks in an intense, deadline-driven business environment
Proven track record of delivering web development projects to time and budget
Meticulous work habits and excellent organization
Excellent verbal and written communication skills are required
Strong understanding of Web Design
MS Office Suite with extensive Project, Excel, and PowerPoint Skills
Experience in digital or creative marketing agency
Experience delivering Responsive design
Agile and Scrum experience
Past development experience ideal

180

Delivery Manager Resume Examples & Samples

Ability to maintain KB Publisher knowledge base and pertinent documentation for problems or escalations
Ability to lead diagnosis and triage of system hardware, software, and end user problems
Strong organizational and leadership skills for documentation/coordination/routing of service requests, modifying resource composition and assignments, and optimization of service line processes
Experience with multiple IT environments (production, development, stage, disaster recovery) and applications
Ability to work effectively under pressure with constantly changing priorities and deadlines
Analytical and problem solving skills, particularly data analysis
Knowledge of project planning and management concepts, methodologies, tools, standards and procedures
Ability to maintain flexible work hours
Personnel management experience preferred
Customer support experience a plus
Incident management experience beneficial
Experience with the Software Development Life Cycle and Change Management processes a plus
BMC Remedy IT Service Management Suite (including Business Intelligence Analytics)
IBM Cognos PowerPlay Studio

181

Delivery Manager Resume Examples & Samples

Delivering projects within framework of scope, time, and cost to agreed levels of quality, and within the organization’s project management framework
Coordinating project responsibilities; managing and influencing internal and external project team members, including global team members
Maintaining accountability for overall quality of the project; quickly addressing and mitigating escalations
Effectively managing expectations of stakeholders involved in a project
Providing input to Project Office on implementation best practices and processes
Experience managing SaaS projects in a lead role (minimum 5 yeas experience)
Consulting/systems integration implementation experience
Proficiency in MS Project, Excel, Outlook, Powerpoint, Visio

182

Delivery Manager Resume Examples & Samples

Application Owner and all associated tasks
Ideally, currently working in a large financial institute either as a permanent staff or as a consultant
Previous experience of project and implementation management is essential
Previous experience of application development is desirable
Previous experience in managing a project office function/team is essential
To be the elite in project and implementation management
Excellent knowledge of technology operating environments
Working knowledge of programming and development techniques
MS Office tools (Excel, Word, PowerPoint, Project)
Application knowledge
Controls and compliance knowledge
Strong customer delivery focus
Oracle, Sybase, SQL Server (any one of these)
Project Management, Issue resolution, vendor management
Ideally a degree/diploma in a Computer science discipline
5 years’ experience in a similar capacity
Strong Understanding of project management concepts
Demonstrable skills in managing a project office environment/team

183

Delivery Manager Resume Examples & Samples

3-5 years experience delivering software / web products in an agile/lean environment as a scrum master or equivalent agile role
Demonstrated ability to help teams improve the way they work together and deliver outcomes
Good understanding and experience with agile principles and practices
Strong presentation, facilitator skills

184

Technical Delivery Manager Resume Examples & Samples

Manage application development, perform code reviews, work with software vendors, coach developers, and advise teams of Ally standard requirements, security standards, methodology and processes
Work closely with the Ally Architecture team to ensure architectural standards are met in projects
Communicate and validate solution execution with Lead Architect, and program / project manager
Participate in defect triage and work with project team/vendors to resolve prioritized defect fixes
Act as Ally System Integrator managing multiple suppliers/vendors
Ensure Technology infrastructure is ready on time and that the application is successfully transitioned to sustain
Work with project management counterparts to deliver broad-based, often complex, communication for internal and/or external audiences
BS and 7+ years in a technical role or equivalent
Development experience preferred
Ability to work autonomously, solving complex problems in an ambiguous environment
Knowledge and understanding of industry trends and new technologies and ability to apply trends to software development
Extensive breadth of experience delivering complex technical projects within budget and scope
Ability to think critically and develop high quality project deliverables and ensure technology solution meets requirements
Excellent technical skills, experience in web development, mobile capabilities, integration services, and developing enterprise class solutions
Ability to understand the complex programs in software development
Ability to negotiate and build consensus with various stakeholder groups
Analytical approach; strong problem solving and root cause identification skills

185

Delivery Manager Resume Examples & Samples

Project Lead: Manage budget, schedule, work plans, and client status for multiple clients
Business Requirements Consumption: Ability to gain a deep understanding of written and verbal business requirements provided by other business analysts or customers
Business Requirements Gathering: Lead client requirements gathering sessions and accurately document business requirements
Quality Assurance: Actively participate in quality assurance, including hands-on system and user testing of the software developed when required
Document, socialize, and triage issues, defects, and enhancement requests
Manage traceability matrices, change requests, test plans and test cases, user guides, capability discovery and delivery roadmaps
Supervise the development team’s progress within a given project while successfully engaging in multiple projects simultaneously
Identify, manage, and mitigate all issues and risks to minimize impact to project scope and schedule
Microsoft SharePoint Certified Professional preferred
Experience in providing Enterprise IT Services, including implementation of ITIL best practices
Three years’ experience managing IT service delivery
Minimum 8 year experience in lean and agile development
1+ years’ experience managing SharePoint projects
Microsoft SharePoint Certified Professional
Drive technical conversations with the client regarding SharePoint capabilities
Proven working experience in project management in information technology sector, experience managing process or UX teams a plus
Five years’ experience managing IT service delivery
3+ years’ experience managing SharePoint projects
10 year experience in lean and agile development

186

Delivery Manager Resume Examples & Samples

Lead end-to-end project delivery and rollout of various RPA process automation processes working closely with Operations partners, solution design team, development team, test team, integration partners and infrastructure team
Own the project plan and delivery accountability and accurate status reporting to PMO team
Ensure projects deliverable are delivered as per Citi's development standards and to a given methodology, with strong focus on project governance, standards and own risk / issue log
Create and/or maintain documentation related to RPA projects, process mapping, business requirement , functional and technical specification, coding, design test script, , test plan and go-live release notes
Provides mentoring and guidance to RPA team
Understand, learn and develop on different robotics tools and been as the key technical SMEs with hands on approach to problem solving. Must be seen as the go to person for the project stream being managed with owner operator mindset
Out of the box thinking, to identify and work around process design
Experience on automation solutions using robotics tools like Automation Anywhere, Cicero, Blue Prism, UIPath, WorkFusion, IBM Watson or Open Span or any other market leading RPA tool would be a distinct advantage
Proven track record in leading and managing projects across multiple teams and geographies
Strong problem solving, analysis skills with very good understanding of technology
Proven track record of working agile and SDLC projects
Excellent communication skills with the ability to present technical concepts to a non-technical audience and leadership to manage projects
Deep understanding of technology and architecture concepts
Previous experience in VB Script/DoT Net will be a benefit
A good understanding of front, middle and back office processes
A Bachelor of Computer Science, Information systems, Information Technology or related disciplines
Strong knowledge on SDLC / Agile Methodology
Strong technical background with proven track record of managing and projects, teams
Owner operator mindset, with demonstrable ability to be seen as a strong technology partner / Technology SME
Willingness to learn complex applications and unique data
Excellent oral, written and interpersonal skills
Strong Academic record or strong related internship /Co-op/Work experience
Time management skills and the ability to simultaneously work on multiple deliverables
Ability to thrive in a team-oriented, fast-paced environment

187

Delivery Manager Resume Examples & Samples

Manages at least 4 employees and typically between 8 and 15 direct reports. Span of Control guidelines may differ from these numbers
Develops and nurtures senior mgmt or executive-level relationships with the customer
Ability to effectively and proactively manage risk for high to very high risk projects
Hires & leads cross functional team including 3rd party vendors to ensure performance goals are met for all in scope services across all towers: identifying & analyzing gaps to develop & implement corrective actions plans
Develops & leads AST & all delivery organizations to timely, cost effective delivery of SLA requirements identifying & recommending optimization while managing scope, resources & coordination
Contributes to organization strategic business plan to drive HP goals and initiatives
Identifies cross business unit optimization opportunities and drives improvement effort
Develops and drives knowledge management strategies to drive organizational maturity
Contribute to development and implementation of ADM methodology and tools to support customer engagement model
Manages, coaches and mentors team to achieve best-in-class TCE, drive down cost of delivery and achieve trusted advisor status with customer
Responsible for the continuous development of their ADM teams: improving the performance of their underachievers or taking the appropriate corrective action
Promote customer strategy development by ADMs to grow account into reference site
Contribute to strategic growth plans
Responsible to ensure knowledge management is captured, documented and leveraged for improved performance
Manages FPR process
Supports team in execution of responsibilities removing barriers when necessary
Escalates major Account Delivery Management issues to the higher Management with recommendations to address
Achieves diversity and other HR goals
8 - 12 years relevant business experience
Multi cultural and x-region experience desired
ITIL/ITSM experience
Ability to understand & analyze an issue or problem to develop & implement a corrective action plan
Coaches & mentors experts & specialist ADM/DDMs
Ability to lead and coordinate large teams, often WW and virtual
Cultural sensitivity as works across multiple geographies
Ability to negotiate within workgroups, customers and HP management

188

Delivery Manager Resume Examples & Samples

Managing team members & vendor contractors
Managing outcomes based on SLAs
Budgeting for the team with DSC
Leading & inspiring the team to achieve and exceed their goals
Ensuring quality processes are defined and adhered to
Identification and assessment of risk
Forward load planning
Continuous improvement building best practice capability
Succession planning
Qualification in Information Technology
Experience in Information Technology, typically focused on software application development
Knowledge & experience in business domain (banking) similar to ANZ
10 years+ experience in managing and leading a smaller to medium size team in a technical environment across multiple geographies
Overseas working experience would be a plus
Proven experience in financial planning and management including budgeting for the team with different business units
Experience in a people change management program
Vendor management experience and proven experience in managing outcomes based on SLAs
Demonstrated success in project/management methods and techniques
Knowledge and experience in all phases of the software development lifecycle
Knowledge and experience in iterative development practices
Ability to manage multiple challenging stakeholders globally with conflicting priorities

189

Delivery Manager Resume Examples & Samples

8 to 10 years of experience in the field of IT, consulting and/or business intelligence
Master's degree in business or in engineering (a MBA is a plus)
Experience of working with large databases, data visualization tools, machine learning and statistics; exposure to Marketing & Sales function is a plus
Proven track record in managing implementation and/or solution deployment program
Able to work well within teams across continents/time zones

190

Delivery Manager Resume Examples & Samples

Multi discipline project delivery of Rail projects in excess of £30M with knowledge of OLE specific requirements
Experience as a responsible manager acting under Principle Contractor role
Developing integrated programmes, planning and access strategies
Co-ordinating multi discipline site activities
Experience of managing complex design and construction projects
Demonstrable experience of dealing with aspects of GRIP 4 & 5 design
Liaise with Project Managers to ensure all elements of works are delivered in line with scope
Maintain effective communication and good relationships with staff and customers at all levels within the organisation. In particular hold 4 weekly review meetings with direct reports and ensure 4 weekly team brief is cascaded to all staff
Define clear objectives for team to achieve technical and quality standards and financial targets of the group
Identify and develop opportunities for improvement in safety, effective-working practices, productivity and quality standards
Maintain good industrial relations through effective consultation and negotiation, implementing disciplinary procedures for serious staff irregularities in order to maintain a well-motivated and disciplined workforce
Produce and submit verbal or written reports and explanations following accidents, incidents or mishaps as required
Ensure all required method statements are produced and authorised in order that works can be delivered safely
Ensure all staff hold the relevant certification and competence to undertake roles, and that SCW documentation is in place and in date
Monitor groups financial progress
Allocate resource to provide bid support as required
Act as mentor as required
Produce and maintain a system of tracking work programmes for all sections works, including resource projections
Responsible for ensuring that OHL equipment is installed in accordance with design and standards
On-call responsibilities
Manage and direct sub contracts as required
Reward car/car allowance & fuel card
26 days annual leave + 8 bank holidayswith the opportunity to buy more holidays once you have been with us for a short while
Up to an additional 6 days volunteering leave
Eligible for Company Bonus Scheme
Pension Plan

191

Delivery Manager Resume Examples & Samples

You are accountable for the delivery of a supporting service portfolio
You are owner of the Service contracts with the key service providers and accountable for the delivery of these services by this service provider
You are responsible for proper decisions and mitigations in case of service critical issues
You are responsible for the review and reporting of the service performance towards the DSM business & GIS SSO Management (e.g. Service Line Reporting)
You are responsible for the service content, references, dependencies, and availability of up-to-date service descriptions
You are responsible for assessing business demand leading to new projects, prioritization of projects and alignment on planning within the service scope and assurance of technical feasibility
You are responsible for budgeting of the services, track realization, verification of services delivered and invoice checks, input for tariffs, billing and cross charging for services to the DSM business
You follow global and ICT trends and developments in the world, the technology roadmap of our strategic technology providers in particular and incorporates them with the Service Domain Leads into the GIS SSO services portfolio and IT strategy
You identify technological opportunities, explores new technological concepts and drives the technological innovation agenda for the supporting services portfolio scope
You challenge IT Suppliers on their service levels and innovation: you define together strategic Key Performance Indicators,
You are responsible to continuously drive improvement and find best balance between quality functionality and costs
Experience in an IT environment > 6 years
Experience within the industry > 2 years
Experience with business relationship management > 2 years
Experience with budget responsibilities > 2years

192

Delivery Manager Resume Examples & Samples

Accountable for delivery rep performance as it relates to customer interaction/service, safety and productivity
Participates in ride alongs with Delivery Representatives to evaluate adherence to safety, efficiency, productivity and providing an elite customer service experience
Oversees the customer interaction to ensure that customer expectations are managed throughout the process and met or exceeded
Ensure complete and accurate customer account set up that supports timely order generation
Maintains and continually improves customer routing to avoid service failures while driving resource productivity
Effectively utilizes available resources to ramp up and ramp down as business needs dictate and responds accordingly when resource constraints arise
Collaborates with the distribution department at the Field Service Center to continually improve distribution efficiency
Execute on the AmeriGas distribution system with a focus on meeting or exceeding key distribution metrics
Forecasts needs and orders monthly fuels. Ensures daily volume is delivered against budget
Manages plant inventories in order to prevent no holds and out-of-gases
Utilizes route planning tool to build daily delivery routes with a focus on meeting service expectations while reducing operating expense
Ensures compliance with safety codes and policies including the servicing and repair of company vehicles, employees wearing proper PPE and delivering propane at customer locations following Company procedures which are safe and in compliance with state and federal regulations
Ensures that all vehicle licensing, registrations and permits are kept current and that vehicle and cargo tank inspections are performed as required
Ensures that new hire paperwork (both DOT and HR packets) and all employee training is completed as required
Ensures a professional appearance of AmeriGas equipment and personnel to our customers
Performs related duties on an assigned or as needed basis
Sets the example of excellence for employees to emulate
Excellent organizational and project management skills
Ability to collaborate with peers and coach others to drive timely and successful results
Knowledge of trucks and required maintenance needed
Knowledge of propane along with the safe operation in filling and storing operations
Above average computer skills with proficiency in Microsoft Excel and a working knowledge of Microsoft Access
Bachelor’s degree in Operations Management, Supply Chain, or related field
Five+ years industry experience including responsibility leading and supervising other employees
Valid driver’s license, CDL and DOT qualification preferred. CTEP and/or required state/local/permits/certifications for work performed

193

Delivery Manager Resume Examples & Samples

Accountable for delivery of projects within the Product Roadmap that has been agreed with the business alongside the Lead Product Manager
Accountable for ensuring projects operate within defined business and technical Governance structures
Estimate and mobilise resources necessary to delivery the Project
Work with the Product Manager to build a delivery plan to meet the needs of the business
Lead and motivate multi-disciplinary teams, having the knowledge and experience to provide support and guidance
Manage, track and report on project budgets to ensure best value is delivered and accurate forecasts can be made
Embrace the use Agile delivery methods appropriately in your projects

194

Regional Delivery Manager Resume Examples & Samples

The development and implementation of Distribution and Delivery operations programs are facilitated through the use of effective budgeting, planning and collaboration with Distribution Centers, IT, Finance, Merchandising and Store Operations
Accountable for leveraging technology to drive improved efficiencies and economies of scale. Inclusive in these programs is the leadership and development of WMS systems, Electronic Delivery Systems, and TMS processes
Position will also work closely with DC Operations to insure proper development of new facility design, network analysis, project scheduling, equipment procurement, and start up activities that are the foundation for a world class customer centric retail distribution organization with a national footprint
Create and maintain strong cross functional teams and strategic alliances to achieve objectives
Deliver results through effective utilization of resources and tools
The Regional Delivery Manager will be responsible for closely working with our Delivery providers to ensure certification, compliance and staffing are up to company expectations
This position will be active in the recommendation of strategies for improving delivery customer service levels, management reporting, and overall distribution center efficiencies
Evaluate and make solid recommendations on strategies to meet pre-established objectives
Deliver results through effective project management and proper utilization of resources and tools
Ensure strong standard operating procedures and training materials are developed to match system design while insuring high production rates, inventory accuracy and overall operations effectiveness while maintaining a highly engaged workforce
Drive initiatives to successful completion through comprehensive project management skills
Must be willing to work a schedule that meets the needs of the customers
7 -10 years of management / supervisory experience in leading engineering team or equivalent
Exemplary communications skills at associate and business executive levels
Self starting leader with excellent scheduling and follow up record
Skill in examining and re-engineering operating procedures that impact the customer experience and operational efficiency
Ability to develop, plan implement, short term tactical plans and long range strategic goals
Organization and time management skills. Multi-task prioritization
Solid understanding of the industry and business competition
Bachelors degree in Engineering, Supply Chain, Business, Required
Technical skills including, general computer skills, Project management, Microsoft Office, AutoCAD, process flows, knowledge of material handling equipment, WMS system functions, supply chain flows, logistics operations, and general retail knowledge. ApplyJoin Our Talent Network for job alerts in your inbox

195

Delivery Manager Resume Examples & Samples

Demonstrated strong PM leadership and financial reporting for technology projects with 5+ years experience in multi-million dollar, multi-year projects
Able to set realistic and practical goals for the project, with appropriate strategies for achieving these goals
Expert understanding of waterfall and agile project methodologies
Must be able to develop and execute an efficient internal communication strategy for ensuring communication with all levels of management within the project team
Ensure Wealth Management PMO guidelines follow standard delivery guidelines
Keen, intuitive understanding and assessment of technology project deliverables
Able to identify risks and ensure both project and operational impacts are minimized
Dedication to customer value proposition, responsible stewardship of project budget
Collaboration and coordination of activities with internal technology and business teams, may include third party vendors
Ability to foster strong customer relationships be the technology catalyst, collaborating, influencing and communicating project activity with internal and external teams. Drive conversations that will be inclusive, result in strategic, synergy rich, technology solutions
Results and outcome of the project meet or exceed business objectives as defined in the business case
Motivatation of the project team, maintaining the momentum of the project and working through changing and conflicting priorities
Grasp of knowledge of the financial industry and an excellent business acumen to communicate thoughts, purpose, objectives, issues and status

196

Delivery Manager Resume Examples & Samples

Knowledge of ITIL/SIAM/COBIT (service management and lifecycle)
In-depth knowledge about supporting service domain
General knowledge about the other IT domains
Knowledge of WAN impact business applications and related GUI’s
Knowledge of network back-up, recovery methods and contingency procedures
Knowledge of network infrastructure components like Cisco routers and switches
Thorough knowledge and experience in the field of network performance analysis
Wide Area Networking; routers and IP routing, leased lines, DSL, Frame Relay, MPLS,
WAN Acceleration etc
Local Area Networking; Ethernet, Layer2/3 switching, VLAN technology and trunking, WiFi
IP administration, (D)DNS, DHCP
Internet Access; proxies, URL filters, virus scanning, SMTP, SPAM filters, Firewalls, DMZ,
Captive portals, IPS/IDS etc
Remote Access; IPSec, SSL-VPN, iPass, Citrix, 3/4G, strong authentication, certificates etc
Third Party Access; NAT/PAT, Firewalling, VPN
Network Time Protocol (NTP)
Network management experience of Cisco (CCNA); NetQos
Knowledge on the DSM ICT policies, baselines, strategies and standards
Knowledge of the DSM businesses, global geographical spread, functional and geographical relations and specific site concepts
Knowledge of market players and provided services
Fluent in English, both in writing and verbally
Excellent presentation skills
Ability to manage multiple priorities and focus

197

Delivery Manager Resume Examples & Samples

Overall responsibility for the successful development, delivery and support of the core Equifax products and platforms
Lead, manage and coach a multi-disciplinary Team (45+) ensuring quality achievement of technology goals in a cost-efficient, timely manner, with a focus on quality and service, while enabling a collaborative, dynamic team working approach
Ensure project timelines are met, development effort remains on target, and deliverables meet project expectations within budgetary constraints and according to corporate quality standards
Provide technical advice, high level design and technical approach to the team including direction and decision making around priorities, issues, risks
Represent the IT Development function across Equifax

198

Home Delivery Manager Resume Examples & Samples

Previous experience of leading a home delivery team
Strong track record of delivering exceptional customer service
Ability to build and maintain an effective network of contacts
Engaging communicator
Ability to build and maintain effective internal and external network
Substantial retail and operational expertise
Ability to develop operational plans
Proven track record of identifying and leading business change
Proven experience of leading teams
Ability to analyse and interpret store operational, financial data andcustomer feedback

199

Technical Delivery Manager Resume Examples & Samples

1) Experience managing full SDLC APPS DEV. Projects
2) Client Facing Experience is a must
3) Experience managing Agile project
Financial and contractual responsibility for engagement profitability
Ensure Service Management Office Project Management methodology (PMLC) is followed on all client engagements
Conduct annual reviews and provide feedback throughout the year on employee performance where required
Demonstrated experience communicating and presenting at senior executive/director levels (IT Director, VP, CIO, etc.)

200

Technical Delivery Manager Resume Examples & Samples

Manages Development Staff and Technical Deliveries
Provides Technical Vision / Roadmap for the Common Services Applications
Ensures deliveries align with both Architectural and Functional Expectations
Provides Technical Mentoring and Recommend Opportunities for Growth
Regular Interactions with Client teams regarding Plans and Deliverables
Manages Conflict and ‘Referee’ Decisions
Provides an appropriate amount of Urgency to Drive Forward to Completion
Plan and Maintain Proper Budget and Administration Duties
Experience leading development teams
Technical Competencies in Java and Linux
Ability to Effectively Evaluate New Technologies
Interacts with and Influences Peers across the organization
Ability to Balance Technical ‘Perfection’ with the need to deliver
Clear Communicator of Decisions and Plans
Ability to Develop and Maintain a Positive Team Culture
Ability to Trust Team Members and Worthy of being Trusted by Team Members
Ability to Negotiate Priorities Across Multiple Organizations

201

Partner Delivery Manager Resume Examples & Samples

Manages communication to Technology and Finance leadership on status of plans and activity; manages annual, quarterly, weekly and ad hoc reporting pertaining to activity. Presents information on projects, initiatives or other subjects to peers, teams and Upper Management
Provides structure, feedback and direction. Creates clear and measurable goals. Holds self and contingent team/vendors accountable. Contributes to organization’s body of knowledge on process design, modeling, execution, monitoring and optimization
Manages Accountability: Monitors progress and results; gives feedback effectively to both vendor and direct partner labor; makes tough decisions when appropriate
Creates and manages Service Level Agreements (SLA)
Additional experience may be considered in lieu of a degree

202

Technical Delivery Manager Resume Examples & Samples

10+ years of relevant work experience delivering enterprise customer facing solutions
2+ years of direct management or supervisory experience
Experience leading and communicating with highly technical engineers and senior leadership
Experience effectively managing multiple technology projects simultaneously
Ability to move projects forward, prioritize tasks and resolve project issues with minimum supervision
Experience with the Microsoft suite of tools: Word, Excel, PowerPoint, Visio, and Project
Previous Infrastructure/System engineering experience in heterogeneous environments
Experience in an e-Commerce environment
Experience utilizing Six Sigma methodologies

203

Delivery Manager Resume Examples & Samples

Coordinates through the project team all delivery activities and acts as the executive escalation point for all issues specific to projects post Statement of Work (SOW) signing
Owns the project initiation step after the successful signing of SOW
Coordinates and ensures that the project is staffed adequately and is prepared
Assumes responsibility for maintaining project revenues and profitability for assigned projects by working closely with the project manager and client
Works with the project team team to manage the needs, expectations, project issues, and product requirements of the client
Acts as client advocate to product management and engineering teams
Ensures projects are delivered on time, within budget and with high quality
Acts as a Project Manager for small to medium engagements or when there is no project manager
Mentors Project Managers on Resilient methodology and drives consistent processes
Acts as the escalation path for the project manager
Conducts “sunset” reviews and prepares case studies

204

Delivery Manager Resume Examples & Samples

Digital application delivery experience
Agile/Scrum and Scaled Agile delivery experience
Proven experience leading multiple teams and complex projects
Strong leadership skills, emphasising a collaborative approach that reflects continuous improvement culture
Experience, ability and confidence to facilitate to senior stakeholders
Self-driven, learning attitude, attention to detail and the willingness to get involved in-order get the job done
Proven analytical experience, proactive in implementation with the ability to navigate through a complex landscape
Knowledge of digital technology, emerging digital technology trends and cloud based services
Customer relationship skills with the ability to identify customer needs and provide relevant solutions and support

205

Delivery Manager Resume Examples & Samples

To lead and coach Scrum Masters, managing the delivery of the roadmaps and establishing and agreeing best practice to improve the effectiveness, predictability and quality of software delivery
To build an effective working relationship with the Stakeholders requesting delivery from his/her team
To educate business stakeholders on the benefits of agile delivery and influencing their behaviour to support this delivery method
To ensure the adoption of Agile/XP methods within his/her scrums
To act as the key contact within their area of delivery
To manage delivery of projects across their scrums
On a case by case basis to act as the lead delivery manager for projects that span various delivery managers within NOW TV and Sky Technology
To provide management reporting on the delivery status of their area. Balancing the requests for a defined delivery date, from stakeholders, with the agile delivery method
Being aware of, and ensuring appropriate communication of, any delivery issues, dependencies and or risks to the roadmap
To monitor and assess the demands for resources across their area and ensure appropriate staffing levels to meet the customer demands whilst ensuring effective & efficient delivery
To support their Scrum Masters in the communication of delivery and application support issues
To work with senior leadership of other delivery streams inside and outside of the team to negotiate and agree how dependencies will be managed and assured
To develop and coach delivery personnel to improve their personal and collective performance as Scrum Masters and Delivery professionals
To be accountable for managing the quality and timeliness of the delivery across their Scrums
To work with the other members of the NOW TV team to deliver NOW TV’s Vision & Mission
To manage (with the help of their team, the Principal Software Engineer & Architects) the technical direction of their applications/products
To understand the competitor landscape for the software components/websites/products they are responsible for (from a technology perspective) and help the business in the formation of their roadmap

206

Delivery Manager Resume Examples & Samples

Strong and proven experience of working in the recruitment industry in a delivery capacity
Proven track-record managing a team including experience in managing performance and developing high performing teams
Experience of effective stakeholder management, building positive relationships, engaging and collaborating effectively with others
Excellent communication skills with the ability to persuade and influence others
Strong organisational skills with the ability to deliver complex workload within agreed timescales
An ability to interpret, analyse and evaluate management information to make sound business decisions and provide advice to others
Proactive problem solving skills
Work collaboratively with candidates, managers, stakeholders, colleagues and suppliers at all levels
A confident and resilient approach when dealing with conflicting demands
Experience of presenting recruitment solutions to clients and determine correct course of action
Experience of developing and delivering recruitment strategies and processes to improve outcomes
Ability to analyse recruitment data and trends and determine correct cause of action
Market intelligence and knowledge of subject matter expertise of local recruitment practices and employment market trends
Experience working within healthcare recruitment would be beneficial

207

Delivery Manager Resume Examples & Samples

This role is responsible to execute the global plan to build a strong development team for TTS-Trade organization. This person would be engaged from the first step of the process involving sourcing of candidates, interviews, hiring and induction and ensure the delivery from the team is measured against the overall organizational quality and financial goals
Own and Responsible for end to end development of the projects/programs assigned
This person should be a good collaborative person, working closely with various technology groups and vendor organizations to be able to drive a standard framework for development processes
The role would also interact with business and operations partners globally. This role would deputize the Trade site-leadership for senior management and business forums
Ensure the right team structure and organization is put in place for the new development unit ; Excellent track record in Team management (of 25+ members) and interaction of vendors/staffed model
Ensure the required quality and schedule elements of project management are duly adhered; Strong understanding of SDLC framework, preferred knowledge of agile methodology
Work across multiple development teams - offshore/onshore/Vendor teams and track project deliverables closely
Integration of business and Technology units across TTS and communicate program status to wider forums
Partnership and working closely with cross functional teams for brainstorming on best solution
Able to be a lead from the front, to get down and work with team and understand the problem and resolve
Person with 14+ years of experience, working in similar roles across banking or services technology ; Knowledge of Corporate banking and trade finance is preferred
Excellent organizational, planning and prioritization skills ; Proven experience managing staff and function transition between locations and time-zone preferred
Strong communication skills (verbal, written, and presentation of complex information and data) ; partnership and networking skills to be the key
Relationship management skills -- ability to develop and sustain positive partnerships and be a strong leader
A strong commitment to quality and efficiency
Strong Technical background in JAVA/J2EE, Oracle applications; At senior leadership level, person should get to a more closer view of problems and interaction with the teams
Experience in J2EE technologies such as JDK 1.6, JSP,DWR, Struts 2.3, Spring Framework, AJAX
Strong stake holders management experience
Technology Migration project exposure is a Strong plus
Should have good experience on handling multiple teams and project management
PMP or equivalent certification is a strong plus
Job Title: Delivery Manager
Work Location: Pune, India
Office: Citi Technology Center
Grade/Level: C13
Reporting to: Naga Srinivas, G V
Address: SEZ-EON IT Park, Kharadi, Pune, M.H. 411014

208

Delivery Manager Resume Examples & Samples

5 – 7 years in large-scale system delivery
Experienced Project / Programme Manager, used to managing large team of combined onshore / offshore resources
Experience in detailed project planning, monitoring and reporting, including metrics measuring earned value
Delivery experience in different industries and functions
Used to working in the full Delivery Lifecycle
Experience in creating proposals and RFP responses for new clients
Experience in project commercials, for both new proposals, and on-going project commercials
Resources industry and/or enterprise applications experience a bonus

209

Delivery Manager Resume Examples & Samples

Provide technical direction and coaching to team members
Lead and deliver Customer Intelligence (campaign management, real time decisioning, event based marketing, marketing optimization) and Information Management projects
Identify and analyze client's business and functional requirements
Understand, utilize and communicate best practice methodologies and industry standards internally and externally
Leverage detailed technical knowledge to support sales opportunities
Deliver solution related advanced trainings
University degree in Computer Science/Electrical Engineering,
Deep experience with data processing, manipulation, and SQL techniques including performance considerations
Deep working knowledge of campaign management lifecycle including all data and channel integration processes
Deep understanding of the database marketing function and role of analytics
A good team-player who is self-motivated, result-oriented, hardworking and able to work under pressure with strong communication skills
Proactive and adaptive to changing circumstances
Knowledge of SAS programming, solutions or technologies is desirable
Knowledge of Web Services Technologies is desirable
Ability to multi-task on projects with exceptional reporting and analytical skills and a general understanding of operations policies and procedures
Attention to detail and time management to deliver high quality, client-ready work for multiple projects across several client engagements while meeting deadlines
Consulting experience is a must
Team management experience is desirable
7+ years of experience in a related field in Banking and/or Telco industries
Military Service completed for male candidates

210

Partner Delivery Manager Resume Examples & Samples

Decreased number of watch list customers
By meeting regularly before and during implementation the PDM will proactively identify potential issues before they are escalated
Partner tickets: Reduce “how to questions”
Enable partners to be self-sufficient in order to reduce the number of how-to support tickets submitted by partners
SAP programs adoption
As PDMs identify capability weaknesses and recommend solutions, take-up of relevant SAP programs should increase
Increased # of certified consultants
Proactively encouraging and supporting certification will increase adoption of the program
Increased customer references
As service excellence is achieved, the number of customer references should also increase
CSAT survey post-implementation
To gauge the direct impact of a partner project, the PDM will administer a CSAT survey immediately post-implementation
PSAT before and after
Partner satisfaction surveys will be administered on a semi-annual basis to understand the success of the PDM program and areas requiring improvement

211

Technical Delivery Manager Resume Examples & Samples

Leads their team in effective operation and maintenance of M&E infrastructure, equipment, processes or services
Technically manages and is responsibility for their own actions and the team’s performance
Consistently delivers clear concise briefing of technical issues to non-technical colleagues
Effective interpersonal skills to lead teams and liaise with peers
Commitment to the highest professional engineering values and standards
Understands how to innovate and encourages creativity and positive change
Effectively manages and supports Post Incident Engineering Review requirements
Experienced and capable of have technical accountability for M&E systems and solutions including simple standby generation and UPS systems
Work effectively with colleagues, clients, suppliers or the public, and be aware of the needs and concerns of others, especially where related to diversity and equality
Accountability for project, finance and personnel management and managing trade-offs between technical, commercial and impact to systems or buildings
Effective interpersonal skills in communicating technical matters. Job Level Overview
Experienced manager of Engineering or specific technical competence
Developing as a leader in the engineering job family
Drive to develop the technical team to upskill and take advantage of self-delivery opportunities
Ability to own and drive operational and individual improvements
Experience in developing and improving work control processes
Ability to deliver in a corporate TFM environment, enabling positive interactions with other services delivery streams
Knowledge of Carillion engineering products and the ability to positively implement into the contract

212

Delivery Manager Resume Examples & Samples

Responsible for management of the internal teams responsible for the project implementation incl. development and installation of the Zetes Solutions
Coordinate teams of developers, technicians and consultants to delivery project on time with expected quality
Working closely with other Zetes subsidiaries to deliver projects profitably and effectively,
Liaising with all other functions within the business to ensure maximum overall effectiveness and professionalism at all times,
A continuous and ongoing commitment to your knowledge and skill development

213

Delivery Manager Resume Examples & Samples

Coordination of several software development projects
Exploring opportunities for new services for the client, creating added values and improvements
Scope negotiating with different stakeholders
Progress reporting
Project risks management and communication to customer
Provide onsite support to customer on behalf of offsite management team
Experience in managing software development teams
Experience and knowledge of banking domain
Software Development or Engineering background
Leadership and pro-active style
Strong analytical and problem solving skills, critical thinking
Ability to focus on results and details

214

Delivery Manager Resume Examples & Samples

You will be the key representative and focal point of Excelian with the Client on this engagement
You will partner with the near-shore Delivery Manager and team leads to provide an excellent, transparent service to the client, requiring minimum supervisory overhead
You will act as a “Proxy Product Owner”, interfacing between the Product Owner and near-shore teams, agreeing appropriate metrics to track progress, and managing the medium-term roadmap/book of work
You will manage relationships with key stakeholders, including Quants and Front Office, ensuring blockers, risks and issues are dealt with early
You will take steps to learn the high level business and technical architecture, and leverage this to provide supervision of high-level architecture, scope and project decisions (interface / business process / programme / support / failover / continuity plan implications)
You will act as an SME and a gateway into the organization (IT, Quants, Front Office, etc.), helping near-shore team to resolve process and application questions with minimal recourse to the client’s teams/managers
The near-shore delivery manager will support you by owning line management responsibilities for team members, near-shore hiring, preparing formal status packs, financial tracking and so on
Subject matter expertise in Fixed Income Derivatives
Proven ability to lead the design, build and operation of complex technology systems
Experience managing software delivery, ideally using agile methodologies
Solid communication, management, and inter-personal skills
Ability and charisma to lead and inspire
Willingness to travel to client and near-shore delivery center locations
Must be able to get things done, regardless of obstacles
Ability to negotiate while ensuring relationships with Client is always positive, cooperative and that conflicts are minimized and rapidly resolved

215

Delivery Manager Resume Examples & Samples

You will be required to solve problems and understand technical design
Conduct research and ask appropriate questions to stakeholders to fill gaps in knowledge
Summarise technology solution and explain to senior business stakeholders
You will be required to have experience interacting with and influencing senior stakeholders throughout the firm providing transparency and managing expectations
Able to report on project status and escalate risks and issues (and ways to mitigate them)
You will be accountable for the successful delivery of the project
Understand the required regulations driving the projects
Work with Operations Leads, Business Analysts, Developers, Business SMEs and Test teams to deliver projects
Work with senior team members to define and implement best practices in systems and procedures
Experience of agile and scrum methodologies
Strong communication and stakeholder management skills
Strong project planning skills
Experience in banking and regulatory reporting (CTFC, EMIR, Dodd Frank, MiFID II)
Knowledge of OTC, listed and cash products

216

Delivery Manager Resume Examples & Samples

Manage end to end delivery of one or more components of the new platform on a day to day basis, in one or more of the following domains: Security, DevOps, PaaS, Application Migration, New functional delivery
Establish contracts with appropriately skilled vendors to supplement the in house team in the adopted domain
Establish a competency uplift program for the DBS teams in the domain being delivered

217

Technical Delivery Manager Resume Examples & Samples

Experience working with current web technologies (especially Cloud)
PMP, PgMP, SAFe, or SCRUM/Agile certified
Demonstrated leadership through influence

218

Delivery Manager Resume Examples & Samples

Inform strategic decision making with project statistics like counts, types, and size. Use this information to allocate and schedule project based work to the development team
Work with the Project Management team to follow-up on leads
Lead multiple team status meetings to ensure project momentum and delivery
Communicate across teams to ensure timely delivery of project deliverables
Create products out of readily repeatable project requests and create templates for estimates
Work with the Web Consultant and Senior Developers to determine and create additional pieces necessary to deliver, including multiple user stories, wireframes, workflow diagrams, etc
Capture and incorporate functionality concepts that come out of Discovery into standard capability templates
Coordinate multiple developers for single deliverables
Assist in prioritizing projects based on whole slate of projects and current deadlines
Have information available for client outreach on project snapshots
Own confirmation that the functionality meets the expected deliverable(s) through iterative QA sessions during development of any given project
Work with Senior Developers for any project learnings, coding opportunities, future features, and opportunitie

219

Delivery Manager Resume Examples & Samples

Financial – Revenue, Cost and Margin
Customer – Customer Satisfaction scores for region
People – Personal growth and development of staff
People – Productive and billable utilization
Customer – Delivery Backlog Management

220

Delivery Manager Resume Examples & Samples

The ability to be effective as a DMM requires a senior executive who has held strategic leadership roles within Microsoft and/or executive leadership positions within global services or Fortune 1000 corporations
DMMs develop relationships with key line-of-business executives (CxO level), putting them in position to translate early business needs and insights into actionable
Solution strategies and assist Business Units in driving these initiatives to early results and business value

221

Partner Delivery Manager Resume Examples & Samples

Tertiary qualifications or equivalent work experience
6+ years of professional consulting working experience
Previous experience in leading HCM consulting or delivery engagements is mandatory
Prior experience working in a Delivery capacity of HCM implementations / projects would be a distinct advantage
Excellent communication skills – both written and verbal

222

Delivery Manager Resume Examples & Samples

Proven managerial skills with at least 5 years of experience managing multiple teams in Software Development domain
10 years of professional experience following graduation from a reputable university (mandatory) in computer science or financial discipline (strongly preferred)
A strong track record of project delivery for large, cross-functional, projects
Exceptional ability to effectively motivate and manage teams of individuals
Several years of demonstrated experience in developing, managing, growing and sustaining, HIGH QUALITY, HIGH PERFORMANCE, and rapidly growing teams
Excellent communication skills, able to handle multiple projects and priorities concurrently and manage stake-holders expectations accordingly
Experience in business development, stakeholder management and working with external customer
Very good knowledge of Investment Banking, Retail Banking, Wealth Management products and front to back processes would be a plus
German would be a plus

223

Technical Delivery Manager Resume Examples & Samples

Demonstrate excellent customer service skills through all levels of communication
Maintain an in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, while understanding and identifying opportunities for customers
Create and articulate compelling value propositions around AWS products and services
Accelerate customer adoption through education and engagement
Assist customer in identifying use cases for priority adoption of AWS as well as best practices implementations
Assist in developing long-term strategic relationships with key accounts
Manage time efficiently, meet personal goals, and work effectively with other members of the sales and marketing team
5+ years leading complex IT/technical/engineering programs
Experience in proactively growing customer relationships within an account while expanding their understanding of the customer’s business
Ability to translate customer business challenges and priorities into technology solutions
Knowledge of key technology trends impacting enterprises – IoT, Big Data, Mobile, and AI
Ability and interest in traveling a minimum of 50% (There will be travel to different states and with overnight stays)
Public Sector knowledge and experience
Salesforce experience (Reports and CRM)
Technical experience and a solid understanding of cloud computing
AWS Technical Certifications
Self-motivated problem solver with the ability to thrive in a dynamic and customer-focused environment
Strong writing skills with the ability to draft client ready documents, email and internal reports
Familiarity with agile software development practices to include dev/ops and CI/CD (Continuous Integration/Continuous Delivery) as well as associated technologies (serverless computing, microservices, containerization)
Understanding of compliance requirements of highly regulated customers in the public sector to include system accreditation frameworks which leverage the NIST guidelines. In addition, a working knowledge of FedRAMP,FISMA and DISA SRG
Demonstrated ability to maintain composure in stressful situations, responds to customer needs quickly and effectively, adapts to change
Highly analytical, technically proficient, and able to learn new tools and software quickly
Active listening skills; demonstrated ability to ask effective questions

224

Technical Delivery Manager Resume Examples & Samples

Bachelor's degree in Science, Technology, Engineering, Math (“STEM” majors) or equivalent experience (Computer Science preferred
Current PMP or PgMP certification, or the willingness and aptitude to obtain one within 12 months of onboarding
AWS Solution Architect - Associate - Certification or the willingness and aptitude to obtain one within 9 months of onboarding
Support and operation experience in a 7x24 environment
Experience in a lead role supporting a large Federal Program
Demonstrated ability to work across cross functional teams to deliver large, complex IT solutions
A proven track record of being detail-oriented with a demonstrated ability to self-motivate and follow through on projects
Ability to work with both technical and non-technical individuals
Effective written and oral communication with multiple levels of leadership involving both business and technical sides of the business
The ability to deal with ambiguity and a changing environment, as well as a rapid work pace
Maturity, judgment, negotiation/influence skills, analytical skills, and leadership skills
Ability to credibly coordinate between project teams and customers to meet unique customer requirements
Fluency and comfort with business applications such as Word, Excel and Project

225

Delivery Manager Resume Examples & Samples

Managing Team Leads & reacting to technical escalations from Server team engineers
Provide continuity for the Server estate ensuring Delivered Service metrics are maintained within KPI and SLA’s
Assisting SADS community from an operations perspective to ensure designs can be supported
Provide efficiencies and continual service improvements within the team
Strong management experience with teams of 30+
Strong leadership and decision making skills
Understanding of complex information and requirements
Excellent prioritisation skills with the flexibility to adapt to business requirements
Good IT skills combined with a good head for business
Ability to explain complex systems in simple terms
An ability to work to tight deadlines and within constraints
Solid understanding and proven track record with Microsoft technologies
Hardware knowledge HP server range
Vmware ESX
HP Storage Technologies
DV Cleared or eligible
ITIL Foundation
PRINCE 2 Foundation
DV Cleared

226

Order Delivery Manager Resume Examples & Samples

Is responsible for the end-to-end Service Transition process up to the first billing report
Is fully empowered to drive the delivery and take decisions on
Order prioritization
Resource allocation
Delivery schedule set up
Issue/risk management
Proactive communication to client
Escalations
Is responsible for the order quality and database accuracy by ensuring that
All team members are using correct and consistent data to deliver the order
The order closure status and to align all systems if a misalignment has occurred
Is responsible for the Time Management
Estimate times for all activities and prepare delivery schedule
Control performance to meet the deadlines according to the schedule
Human Resources Management
Interact with all stakeholders, maintain engagement of team members
Is responsible for the communications Management
Internal and external communications and management reporting
Provided visibility into the status and progress of activities, connections, and dependencies across the organization
Is responsible for Risk Management
Ensure early capture of risks and preparation of mitigation plan
Job Contacts
Communicate, and organize face to face customer meeting
Manage a team with different profiles and specific skills
Organize, plan and manage the delivery of a standard order
Organize, plan and manage the delivery of complex order following the guidelines of a PM
Understand network architecture and components
Work in a virtual team environment
Degree/Equivalent in telecommunications field
A degree or diploma or Project Management Institute (PMI) certification or equivalent
German is a plus
3 to 5 years of experience in delivery management of service towards multinational corporations
Solid understanding of Orange Business Services solutions
Extensive expertise of Orange Business Services tools and systems
Understanding of corporate governance within complex organizations

227

Delivery Manager Resume Examples & Samples

Act as a senior point of escalation / on the ground support for any critical RTB issues
Manage/mentor/support UBS India Securities Operations staff- take ownership of their performance and motivate them to deliver the Offshore Target Operating model (TOM)
Make sure the risk culture within the vendor is well managed and driven across the entire vendor organization. Engage teams/individuals when incidents occur to ensure lessons are learnt
Work with the vendor to enhance delivery, notably in meeting Process excellence/Robotics and other targets
Drive improved communication between onshore/offshore teams
Develop SME knowledge in vendor teams to increase their understanding of the product area
Oversee roll out of strategic initiatives at vendor sites in a structured and controlled manner to deliver benefits without introducing risk or impacting clients

228

Technical Delivery Manager Resume Examples & Samples

End-to-end software development lifecycle
Ability to work in a cross-platform environment (Windows XP/Vista/7, MacOS, AIX, Linux)
Knowledge of Object Oriented Programming and associated concepts
Programming exposure / experience
Good understanding of Javascript , Responsive Web Design and related concepts
Strong communication skills to lead interactions with business, software developers and other stakeholders
Strong writing skills to develop professional use cases and requirements documents
Experience in End to end business analysis for a Banking Product
Planning, designing, testing, and debugging of services / programs, correcting errors and re-testing to deliver an error-free product
Propose creative solutions to meet business area requirements and contribute towards the effort estimates to deliver these proposals
Risk and Control: All Barclays colleagues have to ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards

229

Software Delivery Manager Resume Examples & Samples

Project delivery – fully accountable for all aspects of the delivery chain and manages project performance throughout execution and identifies opportunities to optimize the execution
Project Communication - identifies and manages effectively all stakeholders, provides visibility and transparency so that appropriate action can be taken by senior management
Financial Management and Project Accounting – application of corporate financial measures to monitor and track financial health, analyzing resource requirements across multiple projects or across programmes to meet strategic goals
Project Gov and Assurance – implement program governance and among internal & external key stakeholders. Work with Program Office to identify improvements in governance and champion the change in order to improve program delivery
Program transparency – deliver accurate and timely reporting for in-flight projects and programs
Define, scope, and manage large, projects typically less than <10M in value, of a regional reach and 12 months
Delivers projects within the constraints of scope, time and cost to agreed levels of quality, within the organization’s project management framework
Defines, documents and manages smaller-scale projects with minimal supervision, working with multiple teams that may have differing priorities and working/cultural practices
Actively participates in all phases of the project or specific phases of larger projects. Identifies, assesses and manages risks to the success of the project
Effectively manage project team conflicts, build collaborative partnerships with stakeholders, and commitment to make decisions
Estimates costs, timescales and resource requirements for the successful completion of each project to agreed scope and constraints
Prepares and maintains project plans and tracks activities against the plan
Implement effective communication plan and operating rhythm, including provision of regular and accurate reports
Monitors costs, timescales and resources used, and takes action where these deviate from agreed tolerances. Ensures that deliverables are implemented within these criteria
Manages change control gaining agreement for revisions from project stakeholders
Provides effective leadership to the project team ensuring members are motivated and developing their skills and experience. Identifies any problems with sponsorship
Define, scope and manage bounded areas of project work while supporting business and program management staff
Typical projects may include the entire lifecycle from requirements through to deployment or specific parts of the lifecycle of a larger project
Implementation may require product launch / direct impact on our customers' businesses
Experience in financial Services
Background in product and or platform development
Experience working within a global organization with a track record of being able to set priorities and respond to changes rapidly
Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization
Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques
Creativity/Innovation: Develop new and unique ways to improve operations of the organization and to create new opportunities
Focus on Client Needs: Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters
Lead: Positively influence others to achieve results that are in the best interest of the organization
Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization
Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information and activities
Plan: Determine strategies to move the organization forward, set goals, create and implement actions plans, and evaluate the process and results
Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem

230

Delivery Manager Resume Examples & Samples

Manage end to end delivery of all Chat Banking initiatives across Core and Emerging markets
Work with Business and other stakeholders to establish complete requirements for delivery
Engage Lead/Principal engineers to complete the solution for the requirements
Work with various Tech teams to ensure delivery within budget (cost and time)
Work with product vendor and other vendors to ensure delivery within budget (cost and time)
Keep the stakeholders update on the progress of delivery, issues, risks, mitigations, etc
Track budget (CAPEX/OPEX) and deliver within the approved budget

231

Delivery Manager Resume Examples & Samples

10+ years of ITAM experience or equivalent combination of education and work experience
A mix of both Hardware Asset Management(HAM) and Software Asset Management(SAM)
5+ years of managerial/leadership experience
ITIL v3 foundation certification
IAITAM or equivalent certification a plus
The ability to work with and lead diverse global teams
Direct experience with creating or managing new service offers or teams, especially in the Asset Management arena
Demonstrated experience with U.S. based HAM and SAM legal and regulatory requirements
Demonstrated experience in complex strategic planning and problem solving

232

Delivery Manager Resume Examples & Samples

Translate our product strategy and vision into product features and capabilities since our teams follow an evolving Agile approach to product development. Be involved at every stage of the project lifecycle, including planning the next release as you manage the current one
Collaborate with Product Management, Demand, Implementation, and Marketing to innovate and ensure that the product being developed solves systemic challenges in the healthcare space
Provide visibility to stakeholders, both internal and external, on progress and clearly communicate how risks and issues are being mitigated and what additional assistance is needed, if any
Manage dynamic teams, coach and provide candid feedback to team members
Introduce innovation in tools & processes with a close watch on the world outside through concepts, benchmarks and evaluations
Acquire a deep understanding of the domain context and market needs driving the development of a specific product
15 years project and program management experience in software development engagements, preferably in an Agile environment
Prior experience with delivery management for a product
Experience running IT projects with multiple stakeholder involvement and distributed teams
Collaborative and un-hierarchical work style. (If you’re not sure, ask yourself how easy do people find it to work with you.)
Experience planning and managing human, financial, material, and information resources
A willingness to do what it takes to get the job done - going back to the drawing board with a problem or simply taking on different roles and responsibilities for some time, you thrive at adapting to changing environments
Collaborating and working with open source communities to synergize initiatives
Account development experience; creating, maintaining and/or enhancing customer relationships that have yielded business opportunity
Experience working with OpenSource and OpenSource Ecosystems will be prefered
Ability to manage multiple tasks under pressure against tight deadlines

233

Delivery Manager Resume Examples & Samples

Your role will involve understanding complex business problems, evaluate, recommend and deliver technical solutions to both business and systematic issues
You will be expected to interface with the Global Confirmations & Statements development team, other development and Enterprise Infrastructure teams, as well as Operations Line and Projects teams
Your role will involve participation in Design and Code reviews
You should promote knowledge sharing with our global team
Passion and technical background in server-side Java development
Competent in Spring, JUnit, Hibernate
Test Driven Development

234

Technical Delivery Manager Resume Examples & Samples

At least 2-3 years’ experience as Delivery Manager REQUIRED
Organizes and controls the activities of the teams, assigns personnel to various projects and directs
Understanding of Data Management concepts/architecture
Banking domain experience

235

Delivery Manager Resume Examples & Samples

Oversee the daily load-out process including the loading of delivery trucks and monitoring the progress of the delivery teams; review daily performance and actions looking for process improvments and efficiencies
Make administrative decisions on unique exceptions or situations, keeping in mind the best interest of all parties involved
Monitor delivery performance to determine needs for improvement
Maintain hours of service to meet federal requirements according to DOT/CSA compliance
Meet all state requirements according to driver approval and authority
Achieve goals set for company metrics
Monitor on the road and in the home delivery performance
Establish performance goals and criteria
Achieve financial performance against the budget
Make employment decisions and/or recommendations on hiring, improvement plans, transfers, promotions, corrective actions, terminations, pay adjustments, etc
Coordinate and manage the work of employees by directing members of the team to meet the area’s goals. Audit regularly to ensure standard operating procedures are being adhered to
Manage employee performance and assist employees in making improvements to their performance through coaching, mentoring and administering performance reviews. Recommend, plan and/or implement employee training and skill development activities
Audit, maintain and ensure employee time-keeping and absentee records are accurate
Communicate company and departmental issues and goals and facilitate employee growth and development through weekly team meetings, regular individual employee meetings, coaching, training, and company-offered learning opportunities
Manage resources to optimize equipment, facilities, employees, methods and materials
8 years’ experience in logistics, with a minimum of 5 years in a leadership role, Required
Home Delivery Knowledge
DOT Regulations
OSHA Regulations
CSA Compliance
Product handling and delivery knowledge
Flexible and able to adapt to the changing needs of the business
Critical Thinking
Facilitation and Presentation skills
Follow-Through
Effective time management, planning and organizational skills
Respond professionally in situations with difficult employee/vendor/customer issues or inquires
Work independently as well as in a team environment
Assessment tools
Budgeting
Financial Analysis
Staffing
Strategic Planning models
Documentation methodology
Record Management
Proficient computer skills, including experience with Microsoft Office Suite, internet

236

Partner Delivery Manager Resume Examples & Samples

Support defining the strategy and vision for B2B partner’s channels team that will drive business traffic and customers to the Amazon Marketplace
Develop and expand relationships and commercial partnerships with various partners and channels including procurement platforms, financial institutions, group purchasing organizations, business process outsources and B2B associate partners
Develop targets and metrics to measure the success of the various partner and channels programs
Work with product management teams to design and develop innovations that are leveraged by our various channels
Help uncover customer insights and traffic drivers that feed our channel and partner strategy
Oversee customer beta programs that leverage the channels and partnerships
Working with internal stakeholders to establish a mature channels and partner organization
BA/BS required
5+ years of business development experience, ideally in the B2B industry
Ability to converse with senior customer stakeholders
Experience working with procurement platforms, financial institutions, group purchasing organizations and business process organizations
Proficiency in negotiating complex commercial and legal agreements
Demonstrated experience using hard data and metrics to measure performance, determine improvements and innovations
Demonstrated ability to define and successfully deliver complex projects with superior ROI—from business case development through deployment
Ability to deal with ambiguous problems and build programs and strategies to execute
Proven ability for being organized and for delivering results in a fast-paced environment
Strong ownership, bias for action and willingness to role-up your sleeves
Knowledge of Source-to-Pay processes at small, medium and large companies

237

Delivery Manager Resume Examples & Samples

Establish a strategy to deliver a comprehensive development delivery system
Deliver Quality code using best practices, tools and testing
Monitor the team's overall progress, as well as proactively responding to any risks or issues, which may arise
Become a focal point of contact for all stakeholders throughout the lifecycle and work with internal and external partners to design, validate and deliver solutions with a commercial benefit for Citi
Manage multiple concurrent initiatives and projects of varying sizes & complexity, of cross-functional teams
Create new & maintain existing partner and vendor relationships
Effective upward and downward communication to key stakeholders
Manage project budgets, resource plans and deliver to plan
Development Value: This role provides significant opportunities
You will gain significant experience of the technologies and businesses involved across Citi applications, giving you exposure to new and existing methodologies and systems as well as the opportunity to work with multiple teams around the globe
As the leader of Trade Development in Pune, and on the management team of the Trade Technology, you will have to opportunity to work with a team of highly motivated, flexible, smart and innovative leaders, managers and individuals
Exposure to newly released and upcoming technologies and the ability to positively contribute to the strategies of the business
By working within the senior leadership team of the Trade Technology team, you will be highly visible across Citi, and will have access to a get number of Citi’s executive management team
Experience in managing Managers, Architects, Development Leads, and Software Engineers across multiple locations
Experience in the financial industry experience ideally in Trade and Supplier Finance
Proven track record in innovation and delivering enterprise level solutions from initiation to production deployment
Experience of delivering complex programs involving multiple stakeholders across different geographical locations with a significant amount of uncertainty
Experience of applied research, experimental development and early design activities to validate/invalidate ideas would be beneficial
Creative problem solver comfortable with working in rapidly evolving landscape and uncertainty
Technologically strong and business savvy
Ability to collaborate effectively across diverse groups from senior stakeholders and clients to junior team members, including senior stakeholder management, project/program management, strategic thinking, tactical & operational solution provision, senior internal/external client interaction, risk management, and presentation & reporting skills
A minimum of 10 years’ experience in a similar role
A bachelor’s degree or post-graduate qualifications
Experience working with innovative and emerging technology

238

Delivery Manager Resume Examples & Samples

Formulates the delivery plan, in accordance with the goals and timing, set by management or the PEM/Program Manager; specifies the manning of the project, resources required, anticipated costs, risk assessment and quality standards to be used
Controls the delivery budget and project progress, evaluates all delivery initiatives as to feasibility, costs/benefits and added value, takes corrective actions when necessary and generates adequate reporting
Leads the project, within the delivery budget and program strategy, in terms of quality, money, time, information and organization, monitoring progress and managing external resources
Coaches and motivates employees and gives them operational guidance, both technically and organizationally
Reports on employees’ performance to the hierarchical superior of the employees for the purpose of appraisal and makes proposals for training
Responsible for (agile) programs and projects with innovation in IT and/or business process
Coaching and managing of own delivery team
Accent on realization
Reports to the Delivery Center Manager (operationally to a Portfolio Execution Manager)
Objectives of action are clearly defined by policies but considerable freedom is permitted in achieving end results
Ongoing responsibility for leading major projects that impact activities/operation of a Business Group
Determines the delivery plan
Impact on efficiency and effectiveness of key business processes
Exercises judgment and influence on key technical decisions within an area
Manages delivery budget (> € 3 M) and makes capital spending recommendations, optimization of solutions in multiple areas/ components with multiple suppliers, through improvement of the operational services

239

Delivery Manager Resume Examples & Samples

In-depth knowledge of all networks, Telecom especially those used by the company
Interpersonal skills and experience in presenting
Problem solving and project management experience
Team working skills
Understanding of business
Financial planning and budgeting experience

240

Technical Delivery Manager Resume Examples & Samples

Technical background is preferred (experience being a technical team lead)
Must have at least 3-5 years of experience managing Agile/Scrum projects either as a SCRUM Master or Agile PM
Must have working knowledge of other Agile concepts such as Khanban, TDD, BDD, etc
Advanced knowledge of the software development lifecycle and of several software development methodologies
Experience with processes and tools supporting Agile methodologies
Must drive prioritization and delivery of backlog items for applications
Must coordinate and schedule software deployments
Must be point of contact for Live Site issues and drive to resolution
Experience with CI/CD concepts and Version One preferred
Excellent interpersonal skills, ability to work with diverse personality types
Facilitation skills in leading planning meetings, reviews and retrospectives, technical architecture discussions, and systems design discussions
Ability to understand technical issues at a high level and remove impediments for technical teams
Exceptional communication, organization, and time management skills
Collaborative approach to decision-making on teams
Ability to help define and document workflow processes for new team partnerships

241

Delivery Manager Resume Examples & Samples

Core competencies required involve Project Delivery, Financial Management, Risk Management, Estimation & Planning, and more. Candidates should have some exposure with tools including but not limited to Atlassian Products (JIRA, Confluence, HipChat, etc.), MS Office Suite & SharePoint
Effective Project Management at TR REDI requires exceptional communication skills, familiarity with the software development space and/or the financial transactions business and trading industries
Development knowledge preferred
Previous experience in the Transactions business and/or Trading space would be very beneficial

242

Delivery Manager Resume Examples & Samples

Mentor, manage and develop project team members
8+ years experience in information technology and/or professional services with a preference for experience at a consulting services provider in a delivery management role
Experience managing, delivering and administrating client professional services agreements including the change management process

243

Delivery Manager Resume Examples & Samples

Continuous improvement of the customer experience in the delivery of their connection or service alteration; achieving customer satisfaction scores, time to connect performance targets and maximising incentive revenues
Improving flexibility within the team with a focus on the development of customer communication, people behaviours, innovation, process improvement and the deployment of appropriate technology
Being the champion of customer service within your area, ensuring Connections services and charges are easy to understand and accessible to customers through their preferred channels
Reviewing, developing and leading a delivery model, including contractor arrangements which promotes and delivers the company vision, values, customer service standards, productivity requirements and quality standards
Delivering financial performance through improving operating processes and effective pricing strategy
Ensuring the business area always operates in accordance with specific licence conditions, regulatory and statutory requirements

244

Delivery Manager Resume Examples & Samples

Oversee daily delivery operations including but not limited to yield, turnaround time, revenue recognition
Assist in the planning, implementation and follow up of delivery Centre operational tasks and projects
Support the CD/RDM in recruitment and interviewing of candidates
Work collaboratively with other departments especially service and sales
Represent Tesla in a professional and responsibly manner when communication with others both inside and outside the company
Maintain constant focus on improving the Tesla Delivery Experience
Assist in training and coaching staff to consistently perform to company standards and achieve efficient and timely deliveries
Act as an escalation point proactively mediating and resolving customer concerns
Manage delivery pipelines, scheduling volumes and co-ordinate daily delivery operations

245

Delivery Manager Resume Examples & Samples

The DL needs to be comfortable working in a multiple-technology environment. This project may involve the following technologies: Teradata, Tableau, Microsoft BI, etc. and the DL will need to be broadly knowledgeable enough in these technologies to interact and plan with technical architects on the project
The client environment requires the DL to be great at working across functional IT and business boundaries. They have to have excellent communicators, coordinators, and can influence the team and gain the confidence of client business and IT leadership
Must have someone with a solid BI background, ERP implementation skills only will not qualify the candidate with our client
Qualification: Bachelor's Degree
Certification: Should have EM Level 1
Should be proficient in Negotiating, Vendor Management, Financial Reporting, Risk Management and Problem Diagnosis & Solution
Should have progressing skills in Financial Analysis, Change Management and Quality Management

246

Delivery Manager Resume Examples & Samples

Assumes fiscal responsibility for the projects, including managing budget, expense management, timely invoicing, receivables tracking and monitoring /managing subcontractor expenses
Identifies, documents and escalates any performance issues and skills deficiencies of members of the project team to the appropriate management team
Assists in the response to RFIs and RFPs, utilizing the RFP Repository and coordinating the consulting resources that are providing the technical information
Prepares sample or high level project plans to satisfy customer requirements to close deals, identify potential implementation options and provide recommendations on implementation approaches
Participates in deal review sessions with account teams and senior management
Completes risk assessment documents for projects, meeting articulated criteria (sizeable financial concerns, heavy use of subcontractors, implementation of new solutions, etc.)
Participates with account management teams to write, estimate and review proposals for software, hosting, and services deals
Identifies and /or reviews assignment of team members for Discovery Workshops, Assessments and other presales activities that require matching skills with specific agendas and services, and participate in these activities, including adding domain, administration and contracts expertise
Understands win/win negotiation principles
May support Senior Project Managers or Program Managers on large projects and may independently manage small scale projects
Manages internal or external customer expectations fully and acts as customer liaison
Manages SAS Software implementation projects throughout the project life cycle
Communicates the role of the project manager to the project team and internal or external client(s) by outlining authority, decision and communications chains
Identifies and matches skills of project team members with the implementation requirements and tasks, including subcontractors if required, and verifies that team members know and understand their assignments
Leverages methodologies, enablers and best practices to accelerate project delivery
Ensures quality assurance and test plans are developed for the project
Maintains an accurate project plan, adheres to deadlines and communicates weekly project status reports, issues, alerts, signoffs and closure to the team, management and the customer
Forecasts revenue and resource requirements for the duration of the project
Follows established change management procedures should project plans or schedules be adjusted
Ensures project designs and specifications provide a reliable blue print for implementation
Builds relationships with clients that characterize partnership, cooperation and trust
Provides leadership and drives customer success while overcoming barriers and satisfying staff, management and stakeholder commitments
Resolves any conflict between the project and other organizational units in a satisfactory manner, including engaging management as necessary
Communicates project goals to those outside the project and engages management or leadership in other units as needed to ensure customer success
Completes engagement/project summary, project closeout procedures and skills inventory updates, when applicable, at end of project
Assures overall customer satisfaction through project health checks, surveys and Delivery Excellence agreements according the the governing Project Management Methodology
Oversees knowledge management activities of the delivery team using knowledge server or comparable tool
Detects and describes the customer’s business needs; obtains confirmation from customer
Manages multiple small to medium scale projects independently
Builds a business case which enables win/win negotiations
Project Management Professional (PMP) certification preferred
Knowledge of Project Management Practice procedures and tools
Excellent facilitation skills, including meeting content/agenda and proactive/creative management of issues
Very good domain and industry expertise as well as an understanding of SAS internal processes and organization
Very good problem-solving, organizational, written, oral, and interpersonal communication skills
Travel as business requirements dictate at management discretion

247

Delivery Manager Resume Examples & Samples

Leads a cross-functional team to deliver complex EMS, DMS, O&G software projects
Motivates a team to achieve aggressive deadlines, control scope, and manage budgets
Provides technical direction in the system development and has general responsibility for system integration and testing
Ensure generation of project and system documentation and that internal testing is completed. Responsible for development of progress reports to the customer. Responsible for documentation on all tasks and development work assigned
Interfaces with customers on all technical, project, and business issues
Provides input to technical lead/expert on schedules and cost estimates
Works directly with the customer to resolve any technical issues that may develop. Keeps customers abreast of technical developments
Conducts technical review of application designs and works with the application areas to ensure that project requirements are met, providing technical guidance and direction in all phases
Ensures that the system developed and delivered to the customer is of high quality and meets all technical requirements of the contract
Works with Project Manager to create project schedules, scope changes, and execute project hand-off to customer support
Tracks progress of the other engineers, software development and integration effort and assist in the resolution of any technical issues that may arise
Requires 7 years lead project engineer working in the areas of DMS, EMS, Oil and Gas, or related experience
Requires 5 years project leadership experience
Experience with Unix, and/or Windows
Excellent verbal, written, and interpersonal communication skills. Ability to write professional and technical reports and procedures. Ability to make formal and informal presentations to technical and non-technical staff and customers
Must be able to interact and communicate with individuals at all levels of the organization
Ability to work effectively with other management and teams. Fosters a team environment

248

Delivery Manager Resume Examples & Samples

Bachelor's degree from an accredited university or college or equivalent knowledge and experience (or a high school diploma / GED with proven years of experience in Services)
Some additional years of experience in Services - Commissioning
Extensive years of experience in software delivery organization, with operation (project delivery) background
Strong background in integration aspects related to computer systems
Industry knowledge in the field of operation and multi sites project organizations
Process and methodology oriented
Ability to remotely drive people towards a common goal
Driving change

249

Technical Delivery Manager Resume Examples & Samples

To support the successful delivery of projects for Financial Crime Transformation
Ensuring a consistent high standard of integrated change across the Bank
Having the commitment, capabilities, resources and support to maximise their performance for the Bank and its customers
Collaborating routinely and naturally, and feel they are valued members of one, integrated team
Working as one team to achieve and often beat their plans and targets
Being perceived as a role model in pioneering collaboration and demonstrating high levels of confidence in his/her ability to manage and motivate their colleagues to deliver
Contributing to the Financial Crime Transformation Citizenship Plan
Successfully support the delivery of projects that introduce changes to the business or run regulatory controls, and ensure they are aligned to Business Strategy
Accountable for pieces of work to support key work streams within a project (such as implementation deliverables)
Support the production of detailed project plans; continually reviewing plans to accurately show the project delivery plan
Prepare, monitor and proactively manage the project Risks, Assumptions, Issues and Dependencies (RAIDs) to ensure that all actively is tracked and appropriate action taken in line with established change governance to facilitate successful delivery
Set up and manage the project structure including key meetings and communications to facilitate successful success team working and project control mechanism
Monitor project financials against agreed budgets, allocations and drawdowns highlighting trends and accurately reporting financial status to the responsible stakeholders
Prepare progress reporting in accordance with agreed project and central change governance to ensure project progress is tracked and visible to stakeholders
Champion the Agile delivery methods which are being adopted by FCT

250

Technical Delivery Manager Resume Examples & Samples

Develop a strong understanding of public sector customer requirements, document and analyze them, and influence product / service strategy based on that critical information
Lead cross-functional project teams in the areas of customer requirements and product / service strategies and roadmaps; interface closely with the leaders of engineering and product / service teams to help them better understand customer requirements
As product / service plans emerge based on your work and the work of the virtual-teams you lead, serve as a key information conduit between the AWS engineering teams and the field sales and technical organizations, working in conjunction with product management, business development teams, and sales overlay teams
In general, work closely with global WWPS account teams and sales and technical leadership to drive adoption of AWS cloud and service solutions into top public sector accounts by focusing on customer requirements and how those link to product / service strategies and roadmaps
All of the above plus…

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Technical Delivery Manager Resume Examples & Samples

Technical Delivery Manager Resume Examples & Samples

Regional Delivery Manager Resume Examples & Samples

Delivery Manager Resume Examples & Samples

Delivery Manager Resume Examples & Samples

Delivery Manager Resume Examples & Samples

Technology Delivery Manager Resume Examples & Samples

Technical Delivery Manager Resume Examples & Samples

Delivery Manager Resume Examples & Samples

Delivery Manager Resume Examples & Samples

Delivery Manager Resume Examples & Samples

Technical Delivery Manager Resume Examples & Samples

Delivery Manager Resume Examples & Samples

Technical Delivery Manager Resume Examples & Samples

Delivery Manager Resume Examples & Samples

Delivery Manager Resume Examples & Samples

Technology Delivery Manager Resume Examples & Samples

Delivery Manager Resume Examples & Samples

Delivery Manager Resume Examples & Samples

Delivery Manager Resume Examples & Samples

Technology Delivery Manager Resume Examples & Samples

Technology Delivery Manager Resume Examples & Samples

Delivery Manager Resume Examples & Samples

Delivery Manager Resume Examples & Samples

Delivery Manager Resume Examples & Samples

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