Service Delivery Line Manager Resume Samples
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Service Delivery Line Manager Resume Samples
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LM
L Marquardt
Liliane
Marquardt
4991 Okuneva Spring
Chicago
IL
+1 (555) 811 6252
4991 Okuneva Spring
Chicago
IL
Phone
p
+1 (555) 811 6252
Experience
Experience
Houston, TX
Service Delivery Line Manager
Houston, TX
Tremblay, Connelly and Ratke
Houston, TX
Service Delivery Line Manager
- Line Manager EH Operations group consisting of: Emergency Performance Managers,
- Drive performance management (process)
- Create a productive work environment for own organization
- Drive Performance Management (Process)
- Preparing EPM (Emergency Performance Manager) and RL (Recovery leader) roster budget estimation
- Might be requested to assume the End to End responsibility of one or more of MBNL's Work-Packages (Technical Project Management Role)
- Conduct Resource Management
Houston, TX
Transmission Service Delivery Line Manager
Houston, TX
Schinner-Wunsch
Houston, TX
Transmission Service Delivery Line Manager
- 3-5 Years in telecoms management / leadership position
- Contribute and support services sales with a focus on accurate scope and cost definition and risk management
- Drive competence management
- Previous management / leadership position
- Adapting & responding to change
- Resource demand fulfilment
- Adhering to principles & values
present
Boston, MA
Build & Optimise Project Office Service Delivery Line Manager
Boston, MA
Legros LLC
present
Boston, MA
Build & Optimise Project Office Service Delivery Line Manager
present
- Working with people – coach, develop and build the team’s performance
- Create a productive work environment for their team and functional area
- Drive performance management
- Management of change projects to implement new ways of working
- Create a productive work environment for individuals
- Manage unit finance
- 3-5 Years in telecoms or IT, line management / leadership position
Education
Education
Engineer’s Degree in Engineering
Engineer’s Degree in Engineering
Virginia Commonwealth University
Engineer’s Degree in Engineering
Skills
Skills
- Sales Process knowledge
- Innovation Skills
- VAS
- Cloud
- OSS
- Business Support System (BSS)
- Customer Insight
- Market Insight
- Charging
- Financial Acumen & Skills
6 Service Delivery Line Manager resume templates
Read our complete resume writing guides
1
Service Delivery Line Manager Resume Examples & Samples
- Create a productive work environment for individuals
- Create a productive work environment for own organization
- Manage unit finance
- MSC, MBA or equivalent through experiencE
- L1-AR2
2
Service Delivery Line Manager Resume Examples & Samples
- Preparing EPM (Emergency Performance Manager) and RL (Recovery leader) roster budget estimation
- GSC roster budget allocation - i.e. Ensuring that budget for EPM, Recovery leader and Technical rosters exist and is covered by GSC budget
- Monthly tracking of budget for Recovery Leaders and EPMs
- Identification of new EPM Candidates from Recovery Leader teams
- Line Manager EH Operations group consisting of: Emergency Performance Managers,
- Permanent Recovery Leaders
- Operational Manager for Emergency Support Engineers
- Escalation point for Emergency KPI Performance issues
- Managing Operational Escalations in regards to any ongoing emergencies within that specific hub
- Recruitment of Recovery Leaders for permanent positions
- Implementation and participation in global improvement programs
- Competence development for EPMs and Recovery Leaders
- Operational Plan fulfilment
- Continuously work on improving the emergency handling service in close cooperation with the Business Line process owner(s)
- Continuously feedback on improvement areas for emergency handling to the Business Line process owners
3
Service Delivery Line Manager Resume Examples & Samples
- Min of 5 to 8 years relevant experience
- 5 to 8 years Customer Satisfaction and service delivery experience
- Telecommunication experience will be advantgeous
4
Service Delivery Line Manager Stage Resume Examples & Samples
- Candidatos ubicados en Venezuela
- Buen nivel de Inglés
- LI-JA1
5
Service Delivery Line Manager Rina Cs Ca Manager Resume Examples & Samples
- Overall managing the resources in respective domain(s) for RINA customer’s and staffing the team adequately with competent personnel
- Be the First point of contact to stakeholders in management escalations
- Is accountable and responsible for efficient operation of group and management of its Staff from respective technology domains
- Mentors and guides CTM’s & CTL’s in their day-to-day tasks
- Creates resource plan for the CS teams and make sure and actively drive competence and knowledge management within team in order to meet current and future demands
- Develop, review and improve working methods, processes, tools and procedures
- IPM discussions & Reviews and ensure Performance, Salary appraisal and Career Development Plan is made for each immediate subordinate
- To inform the department’s staff of internal and external developments including commercial results, on-going changes, improvement programs and dialog results, etc. and to ensure that all the activities within the department meet the Ericsson quality Standards
- To prepare the annual budget for the sub-department covering costs, resources, investments incurred by the CS team
- Assist CS Head in Services Growth Process & Pre-Sales
- Manage stakeholders on all levels within Global Service Delivery
- Minimum Requirements for the job is 15 years of experience of Service Delivery experience in Telecommunication firm
- Must have a Degree in Engineering / Management
6
Service Delivery Line Manager Resume Examples & Samples
- Market Insight
- Innovation Skills
- Financial Acumen & Skills
- Sales Process knowledge
- Service Delivery Process, Models & Strategy
- Working with People
- Formulating Strategies & Concepts
- Adhering to Principles & Values
- Adapting & Responding to Change
- MBA or equivalent through experience
- Minimum 11 years of IT experience of working in a cloud environment
- Technical knowledge in Openstack / Java technologies
- Pratical experience of working in Agile
7
BL CSI CoE BSS Digital Services Service Delivery Line Manager Resume Examples & Samples
- Apply Service delivery strategy
- Drive Performance Management (Process)
- Five to seven years of CSI experience and line management activities
- Proven leadership skills in leading cross functional teams in either sales or delivery capacity
- Excellent presentation, verbal communication and written English skills
- MSC, MBA or equivalent through experience
8
Service Delivery Line Manager Resume Examples & Samples
- B.Sc. in CSE/ EEE/ Telecommunications Engineering degree from any reputed University. Candidates having MBA degree will be treated as advantage
- At least 8 to 10 years of working experience in relevant field
- Proven experience dealing with Telecom Operators
- Self-driven and result oriented
- Be able to handle multiple tasks simultaneously and meet deadlines
- Be able to prioritize and organize work effectively
- Strong sense of responsibility and accountability
- Leadership experience is expected at middle or senior management level
- Strong interpersonal & communication skills Understanding of business operations and corporate culture
- LI-MS3
9
Service Delivery Line Manager Resume Examples & Samples
- Multi Language speaker: English-must (Mandarin, Japanese, or Korean will be a plus)
- With solid Network roll-out and Network Design Optimisation experience
- Will build customer trust
10
Service Delivery Line Manager Resume Examples & Samples
- Solid knowledge of BSS domain, and particularly charging systems area
- Strong personal track record of leading organizations in complex technological environments and leading multidisciplinary teams
- Strong knowledge of Service Delivery Processes
- Very strong track record in people leadership and coaching
- Experienced in competence management and knowledge management
- Experience on transforming and adapting organizations to new ways of working and delivery models
- Excellent grip on working with SLA driven operational models
- Capability to supervise and manage multiple complex projects/programs simultaneously with multiple work-streams and complex customer requirements
- Excellent interpersonal and presentation skills
- Ability to drive change and boost motivation while reaching operational goals
- Fluent in Spanish and English
- LI-PC1
11
Service Delivery Line Manager Resume Examples & Samples
- Develop and maintain relationships
- Minimum of 10+ year Telecom Experience that includes at least 5+ year in a customer facing role
- Experience and background in delivering/ implementing solutions within the service area of Radio Network Design and Optimization (RND/O)
- Hands-on experience using various Ericsson equipment and tools is preferred
- Broad telecoms and datacoms knowledge
- Proven track record in the cost and time management of projects
- Excellent customer management abilities
- Strong leadership capabilities with experience of managing diverse teams
- International project management experience
- Strong track record in engaging with customers and problem solving
- Good knowledge in Project Sales Process, Contract management and 3rd pp suppliers’ management experience
12
OSS / BSS & IT Service Delivery Line Manager Resume Examples & Samples
- Contribute and support services sales
- Apply Service Delivery Process and Models with special focus on proper delivery mix
- Apply Global Service delivery strategy
- Ensure proper governance of the project portfolio in the area
- Ensure the forecast dimensioning according to the business requirements
- Drive Competence Management
13
Service Delivery Line Manager Stage Resume Examples & Samples
- Customer Support Experience
- Services Excellence
- Language: English & Spanish (obligatory), Portuguese (differentiator)
14
Service Delivery Line Manager Resume Examples & Samples
- Interfacing with RUBY/MBNL MSIP Team
- Manage a technical team of A&B specialists
- Interface with MBNL (the customer) as when needed by the MSIP LT
- Might be requested to assume the End to End responsibility of one or more of MBNL's Work-Packages (Technical Project Management Role)
15
Transmission Service Delivery Line Manager Resume Examples & Samples
- Apply global service delivery strategy
- Drive competence management
- A strong understanding of Telecommunications Access Transmission
- 3-5 Years in telecoms management / leadership position
- Sales process knowledge
- Adhering to principles & values
16
Solution Engineering Service Delivery Line Manager Resume Examples & Samples
- Contribute and support services sales with a focus on accurate scope and cost definition and risk management
- Ensure the forecast dimensioning is according to the business requirements
- Previous management / leadership position
- A strong understanding of Telecommunications Advanced and Site Engineering (site build practices through to site acceptance)
- 3-5 Years in telecoms line management / leadership position
- Strong leadership capabilities
- Management of change projects to implement new ways of working
- Service delivery process, models & strategy
17
Integration Engineering Service Delivery Line Manager Resume Examples & Samples
- Support governance of the project portfolio in the area
- Create a productive work environment for their team and functional area
- A strong understanding of Radio Access Network (RAN) Configuration and Integration
- 3-5 Years in telecoms or IT, line management / leadership position
- Innovation skills – push ideas and create differentiators
- Financial acumen & skills
- LI-HK1
18
Optical Transmission Service Delivery Line Manager Resume Examples & Samples
- Apply service delivery process and models
- Drive performance management
- Resource demand fulfilment
- A strong understanding of Telecommunications Optical Transmission
- Leading & supervising
19
Build & Optimise Project Office Service Delivery Line Manager Resume Examples & Samples
- Project Management experience in a high volume deployment environment
- Working with people – coach, develop and build the team’s performance
- Adapting & responding to change
20
Service Delivery Line Manager Resume Examples & Samples
- MSC, MBA Qualification or equivalent
- Excellent Service Delivery Line Management experience in the IT or Telecommunications Industry
- Fluent in the English and French Languages
21
Service Delivery Line Manager Resume Examples & Samples
- You will ensure service delivery execution
- Responsible for driving and supporting services sales
- Build a productive work environment for individuals and own organization
- Drive performance management (process)
- Conduct Resource management
- Look after unit finance within your group
- Education: M.SC, MBA or equivalent through experience
- Deep understanding of Service Delivery process, models, and strategy
- Knowledge of the sales process
- Customer and market insight
- Excellent Social and communication skills
- Formulating strategies and concepts
- Adhering to principles and values
- Leading, supervising, and responding to change in a high pace environment
22
Service Delivery Line Manager Resume Examples & Samples
- Must have at least business level Japanese fluency
- 8-10 years experience
- Leadership/management qualities
23
Service Delivery Line Manager Resume Examples & Samples
- MSC or MBA from any reputed University
- PMP certification will be added as advantage
- At least 7 to 9 years of working experience in relevant field
- 3-5 years of working experience in manager role
- Strong capability in problem solving & strategic thinking
- Have good network in Telco Market
- Result oriented
- Billing
- Charging
- VAS
- Cloud
- OSS
- Business Support System (BSS)
