Professional Service Delivery Coordinator Resume Samples

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G Stokes

Glenna

Stokes

83154 Bernita Lake

Detroit

+1 (555) 399 7216

83154 Bernita Lake

Detroit

Phone

p +1 (555) 399 7216

Experience Experience

Dallas, TX

Professional Service Delivery Coordinator

Dallas, TX

Quigley-Bergstrom

Dallas, TX

Professional Service Delivery Coordinator

Provide input into training materials and provide coaching in Incident Management
Oversee the implementation and maintenance of procedures and work instructions relating to Incident Management to all Service Providers for the account
Review metrics, identify and qualify improvements, facilitate the development, implementation and monitoring of improvement plans
Works with the Regional team to develop and maintain the local working procedures for the account
Build relationships with Service Management, the Service Desk, Event Management and all Technical Groups
Performing the regular Quality checks in the asset repositories and sending the analysis to the counterparts and their management
Perform project tasks as assigned, internal to problem management only

New York, NY

Associate Professional Service Delivery Coordinator

New York, NY

Parisian, Heaney and Gorczany

New York, NY

Associate Professional Service Delivery Coordinator

Analyze client contracts, Purchase agreement (Microsoft Select or EA, Software Assurance, Adobe TLP, etc.), Entitlement Data to identify the Product use rights & Licensing model or metric (Device, User, Processor, Core, PVU, RVU etc) in order to establish areas of risk and Software License Compliance Position for the clients
Liaison with other Service Management teams for support in delivering Problem Management, including: Change, Configuration, Knowledge, Release and Incident Management
Escalation of problem resolution issues to senior management
Willing to work in shifts
Release of Problem Management Reports (PMR) for business approver review
Request, track and manage problem records and root cause analyses from GDNs
Conflict and pressure management

present

San Francisco, CA

Senior Professional Service Delivery Coordinator

San Francisco, CA

McLaughlin Group

present

San Francisco, CA

Senior Professional Service Delivery Coordinator

present

Taking ownership of all Major Incidents and ensuring they are proactively and efficiently managed by confidently driving resolution and escalating as necessary
Assist in defining, prioritizing and assessing the impact, cost, benefit and risk of proposed releases
Working knowledge of business processes (including Procurement, Inventory analysis & Accounting)
Manage the authorization process for releases, including release record management and tracking releases through their lifecycle
Provide high quality, responsive, proactive interface ensuring that stakeholders are kept fully informed and that any service impacts are minimised
Driving the virtual resolution team to efficiently restore service
Create action plan for driving resolution

Education Education

Bachelor’s Degree in Business Administration

Clark Atlanta University

Bachelor’s Degree in Business Administration

Skills Skills

Formal training and/or certification in ITIL Service Design is highly desirable
Demonstrate ability to develop and clearly present information that may be of a complex or technical nature related to service level management
Strong MS Excel , MS Word, PPT and MS Access Skills
Multitasking ability
Has considerable operational and/or process support experience
Excellent verbal and written skills
Technical knowledge and assimilation
18 CSC Knowledge
Strong communication skills: Oral, Written, Presentation and facilitation
Unix

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Professional Service Delivery Coordinator Resume Examples & Samples

The Service Level Manager responsibilities will vary depending on the size and complexity of the IT organization, business objectives and maturity level of the Service Level Management Process
The Service Level Manager works directly with the Account Service Management Functional Leads or Service Center Leadership to ensure SLA Trending and Performance receives the required attention and escalation to meet or exceed Service Level Performance against the targets identified in SLA
The role also performs the activities given below
Operate the Service Level Management activities as per the policy, process and procedure of CSC
Create, review and maintain the SLM Work Instructions (PMG’s, SLA Spec Sheets, etc.)
Understands the Service Level Agreements made with the customer and enhances the understanding of SLA within the service delivery organization
Ensure all appropriate underpinning agreements for SLA’s are established, including Operational Level agreements and underpinning Contracts
Produce, analyze and provide review commentary for the Monthly Service Report (Service Level Performances and Achievements) for an account and present to the SE
Produce, analyze and provide commentary for the Monthly Service Report (SLA Performance) for the Customer including conducting periodic service reviews
Ensure the SLAs are aligned to the customer agreement
Ensure the Service Level Targets within the SLA are met
Updates the global performance reporting tool (eSMART) on a monthly basis to Reporting calendar deadline's
Review metrics, identify and qualify improvements, facilitate the development, implementation and monitoring of improvement plans
Propose monitoring improvements and drive the enhancements of the Service Level reporting dashboard in collaboration with the customer requirements
Where there is a failure, facilitate an improvement plan in the form of Restoration Action Plan’s known as 'RAP sheets'. Attends the geographical failure review meeting
Coordinate Chair, Monitor Attendance and Scribe the Daily DSR according to Global standards
Participate in DSR and ensure timely submission/publishing of DSR report
Review SLA achievement month-to-date and kick off recovery actions, as needed
Identify improvement opportunities and ensure corrective actions are taken for the improvement of Service Level Performances against the targets to improve customer satisfaction
Handling customer complaint and compliments relate to Service levels performances
Respond to CSC audit requirements
Ensure the Service Level Analyst role activities are performed
Build relationships within the customer base and internal groups for day to day Operations
Leadership and Initiative
Client Management
Exposure to Project Management methodologies and governance
Formal training and/or certification in ITIL Service Design is highly desirable
Lominger Competencies
Functional skills
02 Dealing with Ambiguity
09 Command Skills
12 Conflict Management
15 Customer Focus
16 Timely Decision Making
20 Directing Others
38 Organizational Agility
43 Perseverance
47 Planning
50 Priority Setting
52 Process Management
18 CSC Knowledge
22 Delivery Assurance
35 Methodology Work Products/Tools
36 Metrics/Measurement
Responsiveness to varying conditions

Professional Service Delivery Coordinator Resume Examples & Samples

Project Support
Request, track and manage problem records and root cause analyses from GDNs
Review and approve problems and agree appropriate action items. Perform quality review
Release of Problem Management Reports (PMR) for business approver review
Escalation of problem resolution issues to senior management
Liaise with CSC CDM or Delivery Executive (DE) for assessment of Priority and Urgency ratings, and Business Impact
Communication of problem action items to CSC GDN, CDM, DE or business approver and if applicable, to the client’s businesses, internal technology teams or third party vendors
Liaison with other Service Management teams for support in delivering Problem Management, including: Change, Configuration, Knowledge, Release and Incident Management
Problem Prevention - Trend Analysis and 6 Sigma Input
Preparation and analysis of statistical information for proactive Problem Management, including problem identification, related metrics and reports from the Global Reporting Team, 6 Sigma initiatives and local Service Improvement programmes
Follow up additional problem management issues raised by the business with GDNs
Weekly or monthly preparation of proactive presentation pack for GDN or client account CDM depending on size and urgency
Problem Management Meetings
Attend and minute regular Service Delivery review meetings with GDNs
Attend and minute Situation Review Meetings
Contractual – Service Levels
Provide Problem Management input to Service Level information where required
Own and communicate Problem Management processes to CSC’s clients and CSC personnel
Perform project tasks as assigned, internal to problem management only

Professional Service Delivery Coordinator Resume Examples & Samples

Completion of ITIL Foundations training and Certified
Record of general business skills training
PMI Project Management skills (preferred)
Strong MS Excel , MS Word, PPT and MS Access Skills
Good Communication is a must
4 – 8 + years of related IT service management experience
Has considerable operational and/or process support experience
Has experience effectively managing teams within a matrixed organization

Associate Professional Service Delivery Coordinator Resume Examples & Samples

Handling customer issues, tickets, requests, complaints
Monitoring of support queues and assigning of tickets
Monitoring software and hardware environments
Migration of reports to production environment
Troubleshooting ETL failure and bringing up the system to BaU
Troubleshooting reporting failures and bringing up the system to BaU

Senior Professional Service Delivery Coordinator Resume Examples & Samples

Experience in Licence recycling & re-harvesting
Utilize Data analysis tools and techniques like Excel, Access & SQL Sever
Assess data accuracy and reasonableness and follow-up directly with clients appropriately to achieve necessary understanding and to resolve the Licensing anomalies
Advanced skills in Microsoft Excel & Access. VBA and SQL Server
Detail oriented
Acts as an SME for all Report requests
Can plan, schedule and monitor own work and that of others where applicable
Working knowledge of business processes (including Procurement, Inventory analysis & Accounting)
Strong analytical, research, and organizational skills, issue identification/prioritization/ resolution and report writing skills

Senior Professional Service Delivery Coordinator Resume Examples & Samples

Coordinates moderately complex to complex activities of functional areas or of department account leads to ensure that business solution objectives are met
Interprets demand forecasts and assists functional areas or departments in planning and delivering end-to-end services
Oversees account specific service problems and the prioritization of work requests
Maintains records of expenditures to ensure that costs do not exceed approved budgets. Identifies and escalates issues related to budgetary compliance in relation to expenditures
Coordinates communications between functional areas or departments and clients to ensure that integration of new, enhanced and existing service offerings meet client specifications
Assists in developing new business proposals and introducting new technologies to enhance competitiveness of company products and services
Identifies service improvements to increase customer satisfaction. Communicates improvement needs to appropriate parties to ensure timely implementation and to maintain client satisfaction
Oversees end to end service delivery ensuring that account specific objectives for applications services are met on large accounts; develops account operational plans; reviews and resolves issues and problems related to staffing and estimating, client concerns and center operations
Ensures client relationships and satisfaction are maintained by meeting current and potential applications needs, ensuring contract compliance, developing long term application strategies and monitoring and resolving client satisfaction survey results
Provides industry expertise and client business acumen. Sells higher level services and solutions to the customer, enabling competitive advantage for them in the marketplace
Manages communication with the client
Impacts customer business strategy and sells solutions across the company solution portfolio
Establishes and articulates innovations and growth opportunities for customers and the company. Ensures client satisfaction and broadening of offerings with potential new customers
Maintains records of expenditures to ensure that costs do not exceed approved budgets
Identifies and escalates issues related to budgetary compliance in relation to expenditures
Assists in developing new business proposals and introducing new technologies to enhance competitiveness of company products and services
7+ years of industry or client relationship experience required
7+ years of proven sales experience and/or client relationship management required
7+ years of supervisory experience required
Understanding of financial concepts related to proposals
Bachelor's degree in business administration, engineering, information systems or related field
Experience in creation of proposals and/or delivery of computer application services
Experience working with the technology industry and exposure to medium/large infrastructure project rollouts
Ability to do technical work (Billable) for client in the WPB facility

Associate Professional Service Delivery Coordinator Resume Examples & Samples

Analyze client contracts, Purchase agreement (Microsoft Select or EA, Software Assurance, Adobe TLP, etc.), Entitlement Data to identify the Product use rights & Licensing model or metric (Device, User, Processor, Core, PVU, RVU etc) in order to establish areas of risk and Software License Compliance Position for the clients
Interact directly with clients and other internal and external sources to obtain relevant data and documents in required forms and consistent with project objectives and deadlines
Minimum 3 years of experience in writing queries/scripts on VBA, SQL

Professional Service Delivery Coordinator Resume Examples & Samples

Experience working with delivery assurance principles and appropriate procedures relevant to area
Leadership skills to guide and mentor the work of less experienced personnel
Interpersonal and presentation skills for interacting with team members and clients
Creative thinking and problem solving skills
Ability to handle multiple tasks simultaneously and switch between tasks quickly
Ability to deal with ambiguity and change

Professional Service Delivery Coordinator Resume Examples & Samples

5 to 8 years of experience in Software License/Contract Compliance position
CSM Certified (Preferable)
Experience with Flexera FlexNet Manager Platform (Preferable)
Exceptional communication skills
Must be able to adapt to an environment where priorities may shift frequently

Professional Service Delivery Coordinator Resume Examples & Samples

Researches basic errors or issues. Assists in performing administrative responsibilities such as entering information into databases, producing simple statistical reports and presentations, and taking notes during meetings to document key activities. Verifies information and revises reports as appropriate
Enters information of account specific service problems and distributes prioritized work requests
Distributes communications between lines of service (LOS) and clients to ensure that integration of new, enhanced and existing service offerings meet client specifications. Documents issues indicated from client
Gathers and enters quality assurance information in accordance with established procedures to ensure quality client service. Produces reports necessary to indicate areas of improvement. Identifies and escalates areas of improvement
May conduct product inspections to ensure established quality guidelines are adhered to. Indicates possible process improvement
May coordinate moderately complex tasks for functional team processes and procedures

Associate Professional Service Delivery Coordinator Resume Examples & Samples

Client liaison
Conflict and pressure management
Multitasking ability

Professional Service Delivery Coordinator Resume Examples & Samples

Creates and implements project definitions, schedules, budgets, and objectives for one or more small to medium sized projects. Prepares detailed statements of work and gains concurrence and approval from stakeholders regarding various project aspects and adjusts accordingly. Participates in delivery assurance reviews to ensure adherence to project management policies and procedures
Interfaces with team members and stakeholders to manage changes to the project which may involve changes to technical requirements, business requirements and schedule
Manages client, company and project team expectations for agreed upon project performance by obtaining, providing and monitoring project metrics

Associate Professional Service Delivery Coordinator Resume Examples & Samples

Coordinates testing, upgrades and configuration of system files and services. Ensures changes are in accordance with appropriate operating procedures; recommends revisions or changes based upon results. Prepares for and prescribes approaches to possible downstream implications
Four or more years of experience with computer systems or networking
Experience working with file and system maintenance procedures
Good organization skills to balance and prioritize work, and multitask

Professional Service Delivery Coordinator Resume Examples & Samples

Responsible for the end-to-end ownership of all CSC owned incidents and CSC third parties to ensure that all incidents are progressed consistently according to their priority status
Demonstrate the effectiveness of the Incident Management service by producing, analyzing and maintaining Incident Management metrics and measures as defined by the Global Incident Management process
Review incident trends and make appropriate escalations (functional or hierarchal) and/or recommendations for improvement
Initiate and manage Incident Management Service Improvement Plans, where required
Ensure accurate and timely communications to internal and approved external stakeholders including management when non-compliance issues are identified
Escalation point for operational Incident Management process issues arising for an account or a set of accounts
Support, and provide ongoing training when needed on the Incident Management Process, related procedures and work instructions to operations staff and IT stakeholders
Maintain accurate and quality incident records by conducting quality audits and driving process compliance
Ensure suitable Incident Management representation on Daily Service Review meetings to speak to Incident related standings
Conduct a Daily Plan of the Day Meeting with each in scope technical group and review a metric based POD report to indicate relative performance across a number of different Incident Management criteria and highlights areas of focus and incidents in need of immediate attention
Build relationships with Service Management, the Service Desk, Event Management and all Technical Groups
Ensure that the account Incident Management practice meets contracted requirements, and applies CSC standard best practices
Oversee the implementation and maintenance of procedures and work instructions relating to Incident Management to all Service Providers for the account
Coach and train new and existing Incident Managers on the expected level of quality and process adherence
Provide regular communication on process related topics to operational staff and coach/mentor as needed
Participate in Incident Management internal or external quality reviews or assessments
Provide input into training materials and provide coaching in Incident Management
Make suggestions and recommendations on technology used within Incident Management
Complete all relevant leadership training as identified by your Manager
Understand and comply with CSC and ESM business processes and procedures. Assist in process improvement initiatives
Governance of Incident Management Processes
Governance of Incident Service Improvement Plans
Work with Problem Management to identify the relationships between Incidents, Problems and Known Errors and ensure that these are accurately recorded in the Incident Management System and Knowledge base
Escalation of service issues to management
Use of standard documentation for Incident related activities
Input to Service Introduction Process and deployment of the process (transition of new and existing accounts into incident management) ensuring that all Incident Management deliverables are produced within the timescales specified by the Service Introduction Manager
SLA Monitoring
Operational experience around ITIL Incident Management
ITIL Foundation Certificate or other ITIL qualification or exposure to working ITIL services

Associate Professional Service Delivery Coordinator Resume Examples & Samples

Analyzes, logs, tracks and resolves software/hardware matters of significance pertaining to networking connectivity issues, printer, servers, and applications to meet business needs
Performs troubleshooting to isolate and diagnose common system problems; documents system events to ensure continuous functioning. Recommends course of action and implements as approved
Upgrades system software and hardware components as required to meet business needs; coordinates backups. Ensures upgrades are occurring in accordance with established parameters
Coordinates the installation of client department specific applications and systems. Determines appropriate method for installing applications and systems; resolves matters of significance and implements corrective course of action as needed
Installs, tests, upgrades and configures system files and services to enhance performance
Two or more years of experience with computer systems or networking
Analytical and problem solving skills to troubleshoot systems problems
Communication skills for to communicate with support personnel, customers, and managers

Associate Professional Service Delivery Coordinator Resume Examples & Samples

Analyzes inventory transactions and generates inventory adjustments to review controllable expense variances
Conducts periodic cycle inventory in preparation of producing ad-hoc modeling and analysis for business and finance. Provides trend analyses when requested and estimate the impact of various business scenarios being considered by management
Supports field research requests from staff, suggests forecast and accruals
Prepares templates for upload and changes for the budget and monitors adds to staff and replacement for forecast and plan
Supports customer service requests as assigned
Bachelor's degree in business administration, inventory management or related field preferred
Two or more years of asset management or inventory control experience
Experience working with computer equipment including configuration and peripherals normally encountered in a standard environment
Experience working with inventory financial, service delivery and productivity systems
Experience working with hardware technology
Interpersonal skills to interact with customers

Professional Service Delivery Coordinator Resume Examples & Samples

Networking
SMTP
Java Scripting
IEM ( IBM End-Point Manager )
SNOW
Moogsoft

Associate Professional Service Delivery Coordinator Resume Examples & Samples

Initiates scheduling for functional team escalation of calls and follows through on functional team documentation
Three or more years of administrative experience
Experience working with help desks and call triaging

Senior Professional Service Delivery Coordinator Resume Examples & Samples

Understanding of IT Infra, APP and work place Service delivery process
Assists in interpreting demand forecasts and in planning and delivering end-to-end services. Escalates issues and recommends adjustments
Seven or more years of support services of monitoring systems
Interpersonal skills to interact with customers and team members
Unix
Wintel
Perl
Shell
RedHat
Smarts
Nimsoft

Professional Service Delivery Coordinator Resume Examples & Samples

Creation and maintenance of Asset information registered in the Asset Repository
Maintaining asset inventory database on a daily basis, including verifying valid billing information and resolving issues identified or discrepancy in reports
Generation of Daily/Weekly and Monthly exception reports detailing and showcasing the account’s performance
Reconciling IT Asset financials (Original Cost, Depreciation, Net book value, Purchase order verification, Lease, etc)
Assist asset administrators, process analyst and project managers in their requirements field services, reporting, up gradation and Integration
Performing the regular Quality checks in the asset repositories and sending the analysis to the counterparts and their management
Managing inventory control, asset recovery, redeployment, disposal, transfer, and retirement, as well as invoice processing
Managing reconciliations of various databases like Electronic Inventory, SMS, SAP, NetEiss, AMI and Remedy
Ensuring proper reporting and audit protocols are documented and managed to ensure quality control
Contributes to account procedural improvements and enhancements
Assists in maintaining account procedural documents
Data Mining and Analysis
Good understanding of Asset Management
Bachelors degree in IT, Engineering, or Business Management preferred but not mandatory
Completion of ITIL Foundations training / certification
Good working knowledge of Ms-Access, Ms-Excel, is mandate
Prior working experience on ITSM tools (Remedy / SNOW)
Fluency in English (Verbal & Written)
Self-motivated to perform challenging work
Analytical, organized, and ability to handle multiple assignments
Time management/ Dealing with Ambiguity/ Timely Decision Making/ Priority Setting

Associate Professional Service Delivery Coordinator Resume Examples & Samples

Strong communication skills: Oral, Written, Presentation and facilitation
Experience in implementing processes to ensure the appropriate monitoring, compliance and quality control of service delivery and service level management operations
Demonstrate ability to develop and clearly present information that may be of a complex or technical nature related to service level management
Written / Verbal Communications
Priority Setting
Direction setting and coordination
Significant experience in a Service Level Manager role working in large and complex organizations
Expertise in service-level reporting tools

Professional Service Delivery Coordinator Resume Examples & Samples

Provides technical installation support to field technicians. Responds to, reviews and approves operational quality of system equipment
Conducts site surveys of customer sites and plans and designs systems installations
Resolves customer application questions or problems regarding system configurations/setup, product functionality and/or bugs enhancements
Communicates project status, deliverables, priorities and contingencies
Acts as liaison between project team members, customers and installation team to ensure project is implemented seamlessly
Experience working with computer systems
Good interpersonal skills to communicate and work with customers and team members

Senior Professional Service Delivery Coordinator Resume Examples & Samples

Provide input to the Incident Managements knowledge sharing activities in order to improve and refine the Major Incident Management service
During “downtime” complete all administration tasks including updating Not find, maintaining E&N documents, updating Knowledge scripts and any other tasks required by the business
Reviews Account process against global process and documents differences in the Account Supplement Document

Senior Professional Service Delivery Coordinator Resume Examples & Samples

Manage the overall release management service for our clients to including Service optimization and continuous improvement, initiation and follow-up on improvement projects and reviewing the release management service for effectiveness, efficiency and compliance
Agree and control any necessary amendments for our clients, including roles and any tools supporting release management, ensuring they align to the global governing policy, process and related procedures
Produce and maintain the Release Management Plan
Ensure establishment of the strategy defined in the Release Management Plan
Act as the first escalation point for our clients for process related issues on behalf of the regional operational manager/owner for release management
Oversee all releases through their lifecycle, and act as the focal point for all releases
Assist in defining, prioritizing and assessing the impact, cost, benefit and risk of proposed releases
Manage the authorization process for releases, including release record management and tracking releases through their lifecycle
Ensure that appropriate tools are available and are automated and integrated, wherever possible
Monitor and report on metrics and compliance
Raise awareness of the Release Management Process to relevant stakeholders
Regularly provide communication on process related topics to support staff
Participate in any internal or external quality reviews or assessments
Demonstrable experience in a Release Management position
Experience working on the management of software application releases into challenging/compex environments
Senior Stakeholder management
Full Release Management lifecycle experience, with a track record of taking a lead on complex projects
Experience of hosting, or end user computing programmes would be useful
A background working in technology for a Service Integrator would be beneficial

Associate Professional Service Delivery Coordinator Resume Examples & Samples

Ensure all Major Incidents are validated and progressed in accordance with SLAs aligned to Incident priority and status, during business hours and outside of business hours based on service requirements
Ensure Major Incidents, transitioned from Incident Specialist, are properly and efficiently managed
Ensure timely and accurate handling of Major Incident records, which includes the creation of (where required), receipt of, processing of fields and workflow, and closure of Major Incident records with all appropriate details
Ensure that the appropriate Technical Group Member, Client Delivery Manager (CDM) and Delivery Executive (DE) resources have been escalated to within the given timeframes to assess technical and business impact. This requires utilizing the Escalation matrix to get appropriate level of focus
Ensure that all required parties are engaged and that everyone involved is escalating to the next level if it is determined that higher level technical and management escalation is required based on the impact and estimated recovery time
Manage notifications and/or broadcast messages as per defined SLAs, providing accurate and quality information to the required stakeholders
Manage primary communication methods include phone, E-mail and SMS via preferred toolset(s), and ensure accurate and timely communications to internal and approved external stakeholders, including management
Ensure that Executive Notifications are drafted, properly approved, and sent for all P1 Major Incidents that fit the criteria of a ‘true’ business impacting event
Lead service restoration efforts in accordance with the globally defined standards and requirements
Coordinate the restoration of the affected service(s) as fast as possible, while minimizing the impact to the client and maintaining the integrity of CSC
Handle conflict situations and make quick decisions while driving incident resolution
Basic understanding about the Service Desk function

Professional Service Delivery Coordinator Resume Examples & Samples

Analyzes, logs, tracks and resolves complex software/hardware matters of significance pertaining to networking connectivity issues, printer, servers, and applications to meet business needs
Coordinates hardware/software installations and upgrades to ensure work is properly performed in accordance with company policy. Recommends resolution to complex matters of significance and coordinates the implementation of the approved course of action
Coordinates and monitors troubleshooting to isolate and diagnose common system problems; documents system events to ensure continuous functioning. Recommends course of action and implements as approved
Oversees the installation of client department-specific applications and systems. Ensures installations are in accordance with appropriate operating procedures; determines revisions or updates to installation as needed
Utilizes standard corporate tools to record change and problem activities for tracking purposes
Bachelor's degree in computer science, or related field preferred
Experience working with computer hardware for installation and upgrades
Experience working with software installation/upgrading procedures
Good analytical and problem solving skills to troubleshoot systems problems
Good communication skills to communicate with support personnel, customers, and managers

Professional Service Delivery Coordinator Resume Examples & Samples

Perform the installation and configuration of standard Monitoring and Server Lifecycle Management tools based on approved global design, e.g. Flexera FNMP (FlexNet Manager Platform), FIM (Flexera Inventory Manager), FIB (Flexera Integration Beacon), IBM BigFix, ServiceNow Discovery, Ansible, EMC Smarts, CA Nimsoft, CSC ChaSe
Perform toolset integration, e.g. SMARTS/SOI, SCCM->FIB->FNMP
Perform the discovery of the in scope infrastructure and/or applications
Perform testing, including User Acceptance Testing (UAT)
Contribute to Operational Readiness Review (ORR) process
Contribute to Early Life Support (ELS) post Go Live
Chair and/or contribute to regular and ad hoc meetings related to OE-A Deployment activities
Comply with CSC corporate requirements, e.g. Ethics training, Global Information Management, etc
Comply with CSC People Manager responsibilities, e.g. myTIME, Out of Office, Standby/OT, Expenses
Attend annual GPARS Staff Appraisals and interim Staff Appraisals
Perform and/or undertake Deployment Team training via “License to Deploy” and CSC and/or Client training, e.g. CSC University
Create and/or contribute to Operations Engineering Automation documentation, CSC DOCS, C3 and/or Wiki pages
Act as a coach and mentor to members of the OE-A Deployment, Tools Support and/or Operations staff
Attend OE-A All Hands meetings
Attend weekly staff calls
Provide regular status reports to Line and/or Project Management
Escalate issues to Line and/or Project Management

Associate Professional Service Delivery Coordinator Resume Examples & Samples

ITIL qualification or exposure to working ITIL processes
Experience working in teams
Strong analytical problem solving skills and use of SMART goals

Senior Professional Service Delivery Coordinator Resume Examples & Samples

3+ Years leadership and management experience in a Platform services
Proven track record delivering high quality, cost effective services (*)
Strong change leadership skills (*)
Proven cost management skills

Assoc Professional Service Delivery Coordinator Resume Examples & Samples

Three years’ experience in Information Technology or a related field, and a broad awareness of Enterprise level information systems
Previous work experience in a Customer facing role
 ITIL qualification or exposure to working ITIL processes
Proven track record of communicating with internal and external senior/executive personnel
Experience in supporting multiple external clients across various industries
A working knowledge of the outsourcing environment and IT Industry

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