Service Delivery Representative Resume Samples

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S Roberts

Silas

Roberts

20644 Scottie Springs

New York

+1 (555) 999 6453

20644 Scottie Springs

New York

Phone

p +1 (555) 999 6453

Experience Experience

Philadelphia, PA

Service Delivery Representative

Philadelphia, PA

Murray, Tillman and Prosacco

Philadelphia, PA

Service Delivery Representative

Monitor systems and identify performance issues reactively
Solve technical problems on assigned hardware and software platform(s)/application(s) following standard protocols
Works within strict time scales and elevates incidents within defined time windows
Execute scripted change management activities as approved and documented
Perform routine installations, configurations per standard protocols
Assemble and integrate system/product
Perform routine maintenance. May include performing tape/backup operations

Dallas, TX

Master Service Delivery Representative

Dallas, TX

Stokes-Schulist

Dallas, TX

Master Service Delivery Representative

Knowledge of IT development processes and IT technologies
Support the EMEA regional GSS organisations in early deployments of UCP and server based services and product solutions
Prepare and distribute recommended practices, design templates and other materials relating to UCP and server engagements
Prepare and distribute recommended practices, design templates and other materials relating to NAS engagements
Participate as an SME in delivering complex UCP and server based solutions at our customers
Participate in the definition of service offerings and the creation of knowledge and collateral related to services in the NAS area
Engage with pre-sales and sales colleagues to track new UCP and server based business and to ensure it is delivered in the countries to consistently high standards

present

Phoenix, AZ

Specialist Service Delivery Representative

Phoenix, AZ

Lueilwitz LLC

present

Phoenix, AZ

Specialist Service Delivery Representative

present

Liaise directly with the customer’s incident manager and ensure effective engagement with the customer’s incident management process
The development and management of key customer relationships
Strategic input into the overall account plan and management
Liaise with the Resource Management to ensure adequate engagement of resources to resolve the issue
Provide presale support during the engagement stage; help the sales to promote the selling of Pentaho
Operational and strategic service management
Lead management procedure on big issue case

Education Education

Bachelor’s Degree in Self Motivation

Seton Hall University

Bachelor’s Degree in Self Motivation

Skills Skills

Able to demonstrate knowledge of corporate organization, job and policies
Working knowledge of administration or technical skills/knowledge in relevant areas
Working from standard protocols/documents, able to gather relevant information systematically to troubleshoot and resolve all routine problems and some moderately complex problems
Basic understanding of high availability system environments, if applicable
Able to perform reporting, administrative, basic assembly, etc. functions
Proficient in professional oral, written and telephone communication skills
May work with others in sales, provisioning, billing and operations to reconcile order status on less complex products/services while getting assistance from more experienced team members
Able to demonstrate good oral, written, and telephone communication skills
Able to apply advanced knowledge to assist in the operation of one or more aspects of a technology area/customer group
Able to demonstrate knowledge of organization and policies

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Cib-operation Service Delivery Representative Resume Examples & Samples

Daily investigation of client overdrafts
First point of call for unmatched and unsettled trades – domestic and global markets
Providing initial investigation of corporate action and income enquiries
Investigating non receipt cash and related payments
Intraday credit support for sameday payment activity
Internal engagement with global operational teams to close out outstanding enquires
Data analysis and identifying trends to improve processes and increase team efficiency
Problem solving skills to change an issue into a resolution
Project participation with new global system rollouts and new service offerings
Client behavior and trend analysis based on enquiry workflow data
Global representation in product and operational and client experience forums
A minimum of 2 years client service experience and a prior custody operations background
Proven client management skills
Assertive and a leader by nature with excellent corporate/business communication skills
Ability to prioritise intra-day enquires based on market deadlines, risk and volume
Fundamental understanding of the trade lifecycle including sub custodians, cash correspondents and market depositories (DTC, Crest, Exigo etc)
Basic swift messaging knowledge regarding cash (MT202/103/210), trades (MT54x) and asset servicing
Ability to think outside the box, flexible and able to adapt to change

Service Delivery Representative Resume Examples & Samples

Solve technical problems on assigned hardware and software platform(s)/application(s) following standard protocols
Works within strict time scales and elevates incidents within defined time windows
Ability to identify incident trends in order to elevate incidents in accordance with standard protocols
Execute scripted change management activities as approved and documented
Perform routine installations, configurations per standard protocols
Assemble and integrate system/product
Perform routine maintenance. May include performing tape/backup operations
Understands the impact of operations delivery on the customer's business
Contribute to team's ability to meet target goals
Responds to customer relations problems promptly and appropriately, escalates issues according to established procedures
Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met
Work effectively in a multicultural environment
Respond to common service, product, technical, and customer-relations questions
Work with local teammates and virtual team members
High School Diploma or equivalent; may hold 2 year post-high school Degree (technical field); or hold Bachelor's degree
2-4 years of working experience in related fields
Working knowledge of administration or technical skills/knowledge in relevant areas
Working from standard protocols/documents, able to gather relevant information systematically to troubleshoot and resolve all routine problems and some moderately complex problems
Basic understanding of high availability system environments, if applicable
Ability to build and maintain ongoing relationships with customers, peers, and support partners
Able to understand typical Customer system environments with associated business needs
Ability to work in a team environment, which may be local, global, virtual, or multi- functional

Service Delivery Representative Resume Examples & Samples

Monitor systems and identify performance issues re-actively
Follows standard protocols for troubleshooting simple incidents
Verify system/product operations
Perform routine maintenance
May include performing tape/backup operations
Understands key metrics used to ensure quality operations
Performs professional communications while interfacing with customers
High School Diploma or equivalent; hold 2 year post-high school Degree (technical field); hold Bachelor's degree.
1-2 years of working experience in related fields
Able to demonstrate knowledge of organization and policies
Able to demonstrate basic administration or technical skills/knowledge in relevant areas
Working from standard protocols/documents, able to gather relevant information systematically to troubleshoot and resolve most routine problems
Ability to effectively maintain ongoing relationships with customers, peers, and support partners

IT Service Delivery Representative Resume Examples & Samples

Superior skills in both written and verbal communication
Experience in customer facing role either remote or face to face
Accuracy in data entry
Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems

Service Delivery Representative Resume Examples & Samples

Follow documented operational procedures and processes independently
Continually develop technical skills, demonstrating keen interest in continuous learning and professional development
Fulfill the accountabilities of the HP Core Capabilities
Work with other team members, vendors and support to ensure that Data Center Operations incidents are resolved quickly in order to minimize service disruption. These activities interface with the organization’s problem and change management processes
Exchange of information with peers, immediate management, customers and technical vendors
24 X 7 shift rotation
Post Secondary Diploma/Certificate recommended. May hold entry level certification(s) in field of work
Minimum 3 years of working experience in related fields
Knowledge of Unix/Linux
Knowledge of Windows Server, High Availability concepts, Backup/Recovery-Data Protector, TCP/IP, DNS, DHCP
Able to demonstrate broad knowledge of corporate policies, products/service portfolio, markets and processes
In-depth knowledge of administration or technical practices in relevant areas, plus application of basic theory
Able to understand Customer system environments with associated business needs

Service Delivery Representative Resume Examples & Samples

Manage and reply to all inquiries received through email from customer
Communication of customer requests to operational team
Sales order entry and follow up through logistics
Prepare and maintain status reports and modify schedules or plans as required
Prepare project reports for management, clients, or others
Assist Account Manager in providing technical advice and to resolve problems
Content/File Management
Correspond with customer to ensure customer requirements are met
Create and maintain reports as required by customer
Prepare for and participate in quarterly business reviews with customer as needed
Monitor processes related to customer specific requirements
Follow up to ensure that SLA of all projects are met
Provide customer support
Maintain client confidentiality
Manage all documentation requirements such as process SOP's, training materials, and other documentation as necessary
Provide backup for Account Manager as well as other team members as needed
Excellent computer knowledge
Customer Service experience and SAP knowledge required
Computer literate in Microsoft Office, predominately Excel
Solid analytical skills for planning and calculation
Effective verbal and written communication
Ability to work in fast paced environment
Effective management of time and multi-tasking
Ability to work independently and with others
Must display initiative and flexibility to work in a fast-paced, changing environment
Travel – minimal
College degree preferred but not required
Windows/MS Office
Proficient data entry skills

Master Service Delivery Representative Resume Examples & Samples

Creation and delivery of documents, Web Events, Videos and workshops to the professional services teams and pre-sales teams across EMEA to enable them to engage with customers in UCP and server environments
Support the EMEA regional GSS organisations in early deployments of UCP and server based services and product solutions
Participate in the configuration, installation and documentation of new Hitachi UCP and server based solutions
Participate in the definition of service offerings and the creation of knowledge and collateral related to services in the UCP and server area
Develop deep expertise on Hitachi products and current and emerging technologies as directed by manager, including achieving Subject Matter Expert (SME) status in UCP and server based products, services or technologies
Prepare and distribute recommended practices, design templates and other materials relating to UCP and server engagements
Participate as an SME in delivering complex UCP and server based solutions at our customers
Engage with pre-sales and sales colleagues to track new UCP and server based business and to ensure it is delivered in the countries to consistently high standards
Comply with Hitachi policies and guidelines
Perform other duties as required or directed by manager

Service Delivery Representative Resume Examples & Samples

Participating in handing over the signed MPS (Managed Print Services) contract from presale phase to delivery
Orchestrating the contractual fleet implementation (including HW ordering, leasing, delivery and installation) at customer sites
Implementing the technical regulation required by HP policies
Managing delivery partners involved in the project
Managing project P&L
Securing the accuracy of reporting
Managing customer escalations
Securing the cooperation with internal HP functions (customer service, finance, global procurement, delivery operation, global account teams etc.)
Managing the upselling activities
Running periodic business reviews with customers
Solid organizational skills
High self-discipline
Confident excel user
Proactive vs reactive attitude
High level of energy
Operational mind set
Good English command
Ability to express him/herself clearly

Specialist Service Delivery Representative Resume Examples & Samples

Take charge of Data Warehouse project delivery, including customer’s business analysis, solution design, and onsite delivery
Take charge of solution readiness of Pentaho, build up the capability to deliver Pentaho project, provide training for internal team members
Communicate with send-line support and R&D center to solve critical issues
Provide presale support during the engagement stage; help the sales to promote the selling of Pentaho
10+ years relevant work experience (include 3+ years Data Warehouse，especially the Teradata, delivery experience) on IT
Have deep understanding about business and application of customer in Banking and Telecom industries, have mature methodology to design and implement Data warehouse solution
Be familiar with Big Data, have Hadoop Project delivery experience
Fast leaner for new area, be ready to face new challengues
Good communication and coordination skills
Fluent Mandarin and English

Specialist Service Delivery Representative Resume Examples & Samples

He should be familiar with one of OS “AIX&HPUX operating system , and it is better if he has some experience on Linux and Windows
He should have some experience on Oracle database, SAN network and Storage. And it is better if he has some background on HDS Storage
He should be able to manage, plan, design, deliver a big project and he needs strong ability to lead and manage big issue between internal resource and external user
Conduct or participate in customer meetings related to GSS solutions, infrastructure, design and overall deployment
Have ability to design the whole solution, not only data placement on storage base, but also ally with HDS solution, such as DR deployment and rehearsal, performance tuning linked with OS and Database
Communicate and demonstrate GSS solutions to customer base, such as POC
Pre-Sales Support on HDS GSS Solutions
He can communicate with second line expert in English smoothly
10+ years relevant work experience (include 5+ years storage/system vendor experience) on server and storage
In depth IT infrastructure knowledge with diagnostic abilities
Understand and handle big issue in data center environments with clear idea
Bachelor degree is a must

Master Service Delivery Representative Resume Examples & Samples

Creation and delivery of documents, Web Events, Videos and workshops to the professional services teams across EMEA to enable them to engage with customers in NAS environments
Support the EMEA regional GSS organisations in early deployments of NAS service and product solutions
Participate in the configuration, installation and documentation of new Hitachi NAS solutions
Participate in the definition of service offerings and the creation of knowledge and collateral related to services in the NAS area
Develop deep expertise on Hitachi products and current and emerging technologies as directed by manager, including achieving Subject Matter Expert (SME) status in NAS products, services or technologies
Prepare and distribute recommended practices, design templates and other materials relating to NAS engagements
Participate as an SME in delivering complex NAS solutions at our customers
Engage with pre-sales and sales colleagues to track new NAS business and to ensure it is delivered in the countries to consistently high standards

Master Service Delivery Representative Resume Examples & Samples

Broad technical knowledge of storage product and solution architecture and the overall IT environment
Knowledge of competitive environment and alternative technological solutions/approaches
Ability to demonstrate consultative customer management skills including expectation
Setting, problem resolution, and selling of services/capabilities
Strong understanding of multiple operating systems both Open and Mainframe
Experience in Operating systems administration (Unix and OS/390), applications systems and databases is highly desirable
Knowledge in Storage Consolidation, continuity and compliance storage solution designs are desired
Ability to articulate SNIA and other IT standards industries in relation to HDS products and services

Specialist Service Delivery Representative Resume Examples & Samples

Initiate project Kick-off meeting with internal and external resource. Ensure that all completion milestones are achieved
Balance and co-ordinate internal and external resource on big project or major project
Lead management procedure on big issue case
Can assess GSS man-days base on the requirement in the future with PM experience accumulation
10+ years relevant work experience (include 3+ years system Integrated experience) on IT
Lead management for big issue in data center environments with clear idea
Proven ability to lead and co-ordinate multi-skilled teams, including customer, third party, and Hitachi people

ITO Service Delivery Representative Resume Examples & Samples

Typically, 3-5 years of working experience in related fields
Able to demonstrate broad knowledge of corporate policies, products/service portfolio, markets and processes In-depth knowledge of administration or technical practices in relevant areas, plus application of basic theory
Able to apply advanced knowledge to assist in the operation of one or more aspects of a technology area/customer group
Ability to resolve or assist in the resolution of complex Customer problems
Able to apply knowledge of high availability system environments, if applicable
Able to apply skills in project management, analysis, scheduling and controlling
Able to demonstrate good oral, written, and telephone communication skills
Ability to build and maintain relationships with customers, peers, and support partners

Service Delivery Representative Resume Examples & Samples

Assists in coordinating with appropriate departments for customer turn-up, testing and installation and follow-up activities
May assist in responding to daily obstacles to ensure customer satisfaction
May work with others in sales, provisioning, billing and operations to reconcile order status on less complex products/services while getting assistance from more experienced team members
Will work with more experienced team members to resolve more complex escalations and issues
High School diploma, GED or equivalent education and experience
Customer service, problem solving and analytical skills
Strong communication skills: listening, oral, written
Computer and keyboarding skills
MS Office skills (Excel, Word)
Knowledge of order process and technical side of the provisioning process
Telecom experience
126007

Service Delivery Representative Resume Examples & Samples

2-3 years of experience managing small projects or ability to exhibit project management fundamentals
Knowledge of CTL products and processes preferred
Must be proficient in Microsoft Excel and Word
Bachelor’s Degree in Information Technology or Business related field or 2+ years of relevant industry experience preferred

Strategist MCS Service Delivery Representative Resume Examples & Samples

Work closely with the Client Director as well as other HDS departments (i.e. Finance/Business Ops) and Customer to ensure effective delivery & implementation of additional infrastructure, software and services
Be an active member of the MCS governance team and attend regular meetings with customer as laid down under the Governance Schedule
Provide full Service and Management reporting information to HDS and Customer as defined/requested and liaising with SOC to ensure timely and accurate delivery of SOC Performance and Chargeback reporting
Infrastructure Management Services
Service Delivery Management experience for a Shared Information Technology Outsource Service
Operational management of OPEX & CAPEX Budget of $xm+ per annum
Personal Improvement Planning
Management of Multiple Senior Stakeholder Environments
Commercial understanding of Service Agreements & Contract Schedules
Extensive 3rd Party IT Supplier Management
Extensive implementation of Service Improvement Programs
Service Transitions and/or Exits from/to a Shared Information Technology Outsource Service
Change Management/Service Acceptance Program Implementation within a multiple-customer Information Technology Outsource Service Provision
Definition Service Cost Models & Unit Pricing Modelling
Major Enterprise Infrastructure Implementations
Major Incident Management & Problem Management Operations
Experience at presenting solutions to Upper Management

IT Service Delivery Representative Resume Examples & Samples

IF INTERESTED PLEASE SEND RESUMES TO NCHUONG@APEXSYSTEMSINC.COM*
Ability to Obtain a Government Secret Security Clearance is required**
Install and maintain network devices
Work with the NOC technicians and Managers to troubleshoot outages and resolve network related issues
Responsible for creating tickets for maintenance using HPE Service Manager

ITO Service Delivery Representative Resume Examples & Samples

Associates degree strongly preferred in Engineering or Computer Science
High School Diploma Required
6mo - 2 yrs. experience in executing test cases, test scripts
Knowledgeable in testing and development methodologies
Knowledgeable in testing analysis and design, and test specifications to: develop test cases and scripts, develop test specifications, and validate testing coverage, in order to develop test specifications
Knowledgeable in testing processes and tools to: execute test cases and scripts, analyze test results, report on testing progress and results, facilitate defect resolution and document final test results in order to execute testing engagement
Knowledgeable of testing processes and testing metrics to: review test summary report, provide testing project feedback and archive testing assets in order to verify completion of testing

ITO Service Delivery Representative Resume Examples & Samples

Monitor systems and identify performance issues reactively
Solve complex technical problems for Desktop PC, Laptops, Peripherals, and Mobile Devices as well as
Troubleshoot Microsoft patches, corporate software deployments, group policies and Antivirus issues
Have familiarity with Microsoft Active Directory, DNS and Proxy Services
Understands Microsoft Exchange Corporate Email Systems (.pst, .ost and Archives file types)
Strong writing and verbal communications skills to notify users of planned Software Upgrades, Security
On Call Rotation
Virus / Malware remediation
McAfee Knowledge
Onsite position
May hold entry level or intermediate level certification(s) in field of work
Typically, 6+ years of working experience in related fields
Thorough knowledge of administration or technical practices in relevant areas, plus application of basic theory
Able to apply advanced knowledge to assist in the operation of several aspects of a technology area/customer group
Ability to resolve or assist in the resolution of complex customer problems
Able to maximize systems availability in standardized customer environments
Able to apply basic management skills in planning, problem solving, solution innovation, analysis
Able to provide some proactive account understanding of the Customer's system environment and associated business needs
Ability to work in a team environment, which may be local, global, virtual, or multifunctional

Specialist Service Delivery Representative Resume Examples & Samples

Operational and strategic service management
The development and management of key customer relationships
Strategic input into the overall account plan and management
Building and maintaining customer relationships to facilitate the selling, delivery and support of Products and Services. Key relationships at the level of Operations and General management, Senior IT and CXO levels where appropriate
Ability to communicate effectively at all levels within the customer and HDS environment
Outstanding presentation skills
Strong business acumen to understand the customer’s business objectives
Must be a team player with a demonstrated ability to positively collaborate and engage with a broader team to achieve successful results
Flexibility and willingness to go above and beyond
Strong relationship building and interpersonal communication skills
Good personal presence, well-organised, effective time manager, adaptable and clear thinker
Able to work in a fast paced, cross functional and matrixed environment with limited supervision
Willingness to accept responsibility and accountability
Innovative, actively looking for solutions to challenges
Demonstrated ability to evolve and desire to learn new areas of technology
Operates with the highest of integrity and effectively role models and upholds our Company Values, the Hitachi Spirit