Service Delivery Coordinator Resume Samples
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Service Delivery Coordinator Resume Samples
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EO
E O'Reilly
Emie
O'Reilly
700 Windler Roads
Detroit
MI
+1 (555) 681 5856
700 Windler Roads
Detroit
MI
Phone
p
+1 (555) 681 5856
Experience
Experience
Dallas, TX
Service Delivery Coordinator
Dallas, TX
Douglas-Kling
Dallas, TX
Service Delivery Coordinator
- Delivery of soft services across our corporate campus including cleaning, waste management, catering, paper archiving, stationery, reception and helpdesk
- Regular audits and reporting on services provided by contractors to make sure delivery standards are meeting expectations
- Data Analysis, Prepare Forecasting & Reporting
- Auditing facilities procedures and ensuring they are in line with internal policies
- Service Improvement Planning including Root Cause Analysis
- Building and maintaining relationships with all levels of the business particularly in order to provide service delivery solutions
- Administration of accounts including contracts, ordering and costs
Los Angeles, CA
IT Service Delivery Coordinator
Los Angeles, CA
McLaughlin, Stoltenberg and O'Conner
Los Angeles, CA
IT Service Delivery Coordinator
- Provide support during the budgeting process and support financial processes
- Provide support to the Service Delivery Team by assisting with the following
- Assist Manager in analyzing vendor billing
- Assist SD team in creating and managing monthly call schedule with application owners and application support staff
- Organizing response effort for critical incidents. Coordinating customer communications for critical and high incidents
- Leading “proactive” Problem Management to eliminate recurring high frequency incidents
- Liaise with internal teams for information gathering and documenting
present
Los Angeles, CA
Service Delivery Coordinator With English
Los Angeles, CA
Kessler Group
present
Los Angeles, CA
Service Delivery Coordinator With English
present
- Provide necessary support for contract change management
- Provide necessary support for price reviews
- Briefs customers and/or management on the status of resolution efforts
- Recommends system or process improvements, including procedures, training, and enhanced documentation
- May perform one or more of the following
- Project Management training (Basic)
- Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution
Education
Education
Bachelor’s Degree in Accuracy Including Follow
Bachelor’s Degree in Accuracy Including Follow
Emory University
Bachelor’s Degree in Accuracy Including Follow
Skills
Skills
- Should have ability to understand basic concepts on Exchange, SharePoint and Cloud
- Excellent negotiation skills with the ability to work with others to reach mutually agreed upon solutions
- Strong problem solving skills with the ability to influence consensus and agreements around solutions
- Is able to read, interpret, and apply written directions and guidelines
- Welcomes and acknowledges each customer with a sense of urgency and provides the customer with their full attention
- Ability to work autonomously, self-starter
- Possesses the ability to add, subtract, multiply, and divide, in support of work activities
- Strong analytical skills
- Excellent interpersonal relationship building skills
- Ability to communicate technical and business information to varied audiences
15 Service Delivery Coordinator resume templates
Read our complete resume writing guides
1
Service Delivery Coordinator Resume Examples & Samples
- Work with Planning and Presentation teams to establish monthly programming requirements and track and monitor deliverables though workflow processes required to create transmittable versions and their subsequent delivery to the required transmission platform
- Liaise with creative services and presentation teams to ensure that all scheduled promos and presentation items are identified and delivered to the required transmission platform within agreed delivery lead times
- Work closely with Media Delivery Supervisor, Disney Media Distribution and external suppliers to establish and negotiate content delivery schedules to meet business needs
- Work closely with Media Delivery Supervisor to ensure post production resource for QC/Conform, compliance, audio syncing and subtitling processes are prioritised to meet channel requirements
- Track transmission ready programme and promo files/tapes through delivery workflows and work with LOB’s, Production Services and transmission platforms to ensure content is available for transmission with agreed timelines
- Produce and maintain reports to monitor programme inventories, preparation volumes and prepare statistical analysis as required
- Maintain data integrity in the station management and asset management systems, including version creation, component additions, component status updates, wipe list preparation and clearance of obsolete content from station management and asset management systems, post production servers and libraries
- Provide support and assist with content availability queries for VOD, promo production, duplication, format transfer and distribution to 3rd parties, provide quotes for work and arrange recharge where appropriate via designated systems
- Build close and effective working relationships with key contacts and ensure that content is delivered to the highest quality in the appropriate timeline
- Understand commercial receipt and delivery workflows to provide support as required
2
Service Delivery Coordinator Resume Examples & Samples
- Delivery of soft services across our corporate campus including cleaning, waste management, catering, paper archiving, stationery, reception and helpdesk
- Coordination of internal events and providing facilities support and advice as necessary
- Auditing facilities procedures and ensuring they are in line with internal policies
- Regular audits and reporting on services provided by contractors to make sure delivery standards are meeting expectations
- Co-chair regular meetings including internal champions and external vendors
- Administration of accounts including contracts, ordering and costs
- Induction presentations and tours for new starters
- Building and maintaining relationships with all levels of the business particularly in order to provide service delivery solutions
- Deputising for Service Delivery Manager as necessary
3
Service Delivery Coordinator With English Resume Examples & Samples
- Maintain necessary documentation of process’ on customers contracts
- Excellent communication skills, fluency in spoken & written English
- Expert knowledge of Microsoft Office Products
4
Service Delivery Coordinator With English & Italian Resume Examples & Samples
- Support of asset management database including data quality
- Responsible for co-ordinating end to end MACD
- Problem solving skills through LSS or similar
- Good technical knowledge of Xerox (or other Vendor from same or similar environment) products and solutions and how they can be leveraged across key business processes
- Fluent Italian / English
5
Service Delivery Coordinator With English & Spanish Resume Examples & Samples
- Responsible for the effective management of external / internal queries / escalations
- Liaise between customer and Supply Chain for MACD activity & requirements
- Maintain necessary documentation of process on customers contracts
- Maintain Process and Procedure manual specific to the SDC function on a given contract
- Service Improvement Planning including Root Cause Analysis
- Implementation of continuous service improvement across process and procedures
- Contribute to the P&L performance through cost control and innovation
- Co-Ordinate and gather Financial and volumetric data for monthly billing reconciliation
- Provide necessary support for contract change management
- Build and manage customer relationships
- Excellent organizational skills (Pro-active planning)
- Change management process (MACD)
- Project Management training (PMI / PRINCE2 or similar) to minimum foundation level
- ITILL (or similar) to minimum foundation level
- Word
- Power Point
- Outlook
- Fluent Spanish / English
6
Service Delivery Coordinator With English Resume Examples & Samples
- Support of asset management database to agreed data quality levels
- Maintain Process and Procedure manual
- Co-Ordinate and gather Financial data for monthly billing reconciliation
- Project Management training (Basic)
- Good knowledge of Microsoft Office Products
- People Management Experience
- Other language (French/German/Italian/Spanish)
- ITIL (or similar) to minimum foundation level
7
Associate Service Delivery Coordinator Resume Examples & Samples
- Supports routine activities of a functional area or of department account leads to ensure that business solution objectives are met. Identifies areas which are not within established guidelines
- Good interpersonal skills to interact with customers and team members
- Communication skills
8
Service Delivery Coordinator Resume Examples & Samples
- Serves as the technical project coordination resource with the proper skillset to facilitate and drive the successful deployment of data networking technologies in support of both small and large projects, and any other network-related business requests
- Ensures proper communication to key stakeholders, including affected lines of business, internal Service Delivery Managers and global technology and infrastructure partners
- Works directly with our business-aligned Service Delivery Managers to meet all client expectations
- Prior experience in a Technical Project Coordination role within the financial services industry
9
Global OS Provisioning Service Delivery Coordinator Resume Examples & Samples
- Check, validate and complete customer contact information submitted in tickets
- Reassign requests to appropriate queue: network, server, etc
- Assign requests to appropriate OS Provisioning to Production Engineers
- Monitor the various order entry queues on a daily basis. Assess the requirement and assign the request. Be responsible for generating a daily report on the status of requests
- Be familiar with the service level agreements (SLAs) and the proper response times to call customers back on assigned requests
- Notify the team leader and project manager when requests have failed the SLA. Ensure that requests potentially about to violate established SLAs are identified and corrected
- Coordinate with other lines of service before transferring requests or accepting requests from other queues
- Look at available personnel resources on a daily basis to determine who requests can be assigned too on a given day. If enough resources are not available the team leader and project manager will be notified
- OS queue management procedures for assigning and tracking requests. Validate proper request severity based upon standardized work processes. Contact appropriate technician or alternate contact as identified in standardized work process
- Examine request on hold code or journal
- Monitor and report the condition of request queues as identified by management for requests which could fail service level agreements (SLA)
- Maintain knowledge of applicable service level agreements
- Monitor and report to management long term trends of queues for SLA compliance
- Provide advice on potential process improvement for general requests and queue management
- Previous experience with a major service request system (i.e. Remedy, Track-IT)
- Microsoft Office Suite Trained
- Good working knowledge of workflow tools such as Oracle SOA and or Remedy
- Experience with process engineering, ITIL/Six Sigma approaches, workflow and change management in a complex environment
- Bachelor degree in MIS preferred discipline and/or relevant experience
10
Service Delivery Coordinator Resume Examples & Samples
- Bachelor's degree
- Fully Bilingual ( English - Spanish)
- Mexican nationality or working visa for México
- Ability to represent multiple subjects and products
- Ability to understand and capture business and requirements
- Understanding of business processes and business problems
- 2 years work experience in a technology role and Service Delivery of IT Products
- Ability to communicate technical and business information to varied audiences
- Excellent interpersonal relationship building skills
- Critical, customer facing, issues and those causing material revenue, compliance or process pain should be given the highest priority
- Highly professional and effective communicator
- Create processes and procedure with the best practices in order to stabilize the Service Delivery
- Understand all our digital products to support to our internal and external customers at tier 2 for these products and enter in contact with the owners to support and solve the issues
- Understand all our digital products to support to our internal and external customers digital
- Interview and consult our customers and GTS members to gain deeper understanding of the systems and ensure that the process and data flows are captured clearly and accurately in a shared environment
11
Global OS Provisioning Service Delivery Coordinator Resume Examples & Samples
- Flexible, thoughtful, accountable, trustworthy, approachable and passionate about work
- Technically proficient in server hardware/software, network and storage technologies as stated above
- Excellent customer service support with a ‘can-do’ attitude
- Ability to execute with discipline and urgency
- Demonstrated impact and influencing skills with high degree of initiative
- Collaborative/Team oriented
- Ability to apply office management practices and administrative support processes
- Ability to work under pressure and tight deadlines
- Ability to work independently and within a team environment
- Outstanding communication and interpersonal skills required
- Skill in the utilization of correct grammar, spelling, punctuation, and required formats
- Effective communication skills - both written and oral
- Organized with strong attention to detail and time management skill
- Team-oriented approach and ability to work well with partner organizations in a large corporate environment
- Customer-service focus, striving to ensure that the service is not just available but meets business needs now and for the future
- Drive for continual improvement – identifying opportunities, developing solutions that are valid from both business and technology perspectives, and bringing those ideas to fruition
- Global viewpoint that will understand impact beyond the immediate location and will respect cultural differences in order to operate effectively within a distributed team
- Self-directed approach that illustrates excellent work ethic, produces high quality results, and demonstrates attention to detail
- Mentoring and knowledge-sharing skills that will enhance the team’s performance
- Flexibility to respond to critical system issues and perform infrastructure updates outside of normal business hours
- Excellent verbal and written communication skills with experience in direct internal and external customer relationship management
- Ability to learn new and different technologies to a working depth quickly
- 24/7 customer support and service delivery experience
12
IT Proj Mgr / Service Delivery Coordinator Resume Examples & Samples
- In depth knowledge/experience of change management processes/tools and ability to create technical change requests for network infrastructure support technologies
- Firm understanding of IT Service Management processes and project management (i.e. MS Project, Excel, hybrid)
- Understands network and security technologies: demonstrates competency (or capability to be successful) in the ability to translate customer/business requirements into business solutions and successfully position with customers
- 5+ years direct IT service management experience and/or change management experience
- Threat detection and data leakage protection (Network DLP/Vontu/Symantec, Guardium. Imperva, StealthAudit)
- Firewalls (CheckPoint, Fortinet, Juniper)
13
Service Delivery Coordinator With French Resume Examples & Samples
- Responsible for the effective co-ordination of external / internal queries / escalations
- Responsible for co-ordinating end to end MACD Move Add Change Delete
- Liaise between customer and Xerox Supply Chain and logistics teams
- Maintain customer relationships
- Fluent English and French
- Process and Quality Management
14
Service Delivery Coordinator Resume Examples & Samples
- Monitor and analyze incoming requests to better understand the customer’s business & technical needs, prioritizing dates, scheduling, assigning/re-assigning as appropriate
- Collaborate with other internal/external teams such as Operations, Engineering, and Requestors/customers on request requirements, timeline, and core design requirements/standards
- Conduct impact analyses, assess change readiness, and identify key stakeholders
- Maintain accurate records of requests and communications by utilizing the Bank’s systems of record
- Communicate the status and progress to the customer on a daily basis via the Bank’s systems of record and respond to requests from customers in a timely manner
- Meet deliverables and implementation requirements
- Prepare required documents and adhere to Bank processes, such as representing the change in Change Committee meetings & Design Review sessions
- Provide proper hand off of ticket/design and relevant details when necessary
- Monitor change progress, provide reporting, and track and report issues to management teams
- B.S. degree in Computer Science, Engineering, Business or equivalent preferred
- Ability to interact and communicate with people at all levels, from the C-Level to individual contributor
- Proven ability to manage and set client expectations, manage client escalations, and negotiate resolution
- Proxy and Malware-mitigation (BlueCoat, Radware, FireEye),
15
IT Service Delivery Coordinator Resume Examples & Samples
- Maintain and develop customer relationships between RDC/HOST, internal and external customers
- Coordinate with RDC/HOST Resource Managers to align customer demand for services with RDC/HOST capacity to deliver services; ensure customer expectations are aligned with service delivery capacity
- Confirm individual project scopes and objectives, facilitate scheduling and execution of projects, and serve as an escalation point for project activities
- Provide and maintain a single source of consistent information for all RDC/HOST provided services delivered to customers, including support of incident and problem management
- Monitor, measure, analyze and report current performance of RDC/HOST services to ensure IT capacity meets business needs
- Coordinate day to day RDC/HOST service operations, develop and deliver solutions consisting of standard services from a published service catalogue
- Provide support during the budgeting process and support financial processes
- Responsible for creating repositories for HOST/RDC documentation, process, procedure and standard work instructions, service catalogue, etc
- Organize depository folders to enable easy and efficient look up for all RDC SOP, quotes and application information
- Liaise with internal teams for information gathering and documenting
- Assist Manager in compiling metrics, quality analysis and summary reports/metrics
- Create graphs to model long term performance and improvement trends
- Create standard document templates for processes used within the HOST Team
- Assist Manager in creating presentations and performance updates for the HOST/RDC organization
- Assist SD team in creating and managing monthly call schedule with application owners and application support staff
- Assist Manager in analyzing vendor billing
- Assist in documenting monthly RDC spend, document and compare to budget, identify trends
- Assist RDC Director in gathering 5 x 5 metrics
- 2+ years of relevant work experience as an IT Admin, Coordinator, Technical Writer or similar experience working with IT department will be considered
- Expert or Advanced proficiency with Microsoft Office Suite required; Professional Certification for Word, Excel, Visio, or Power Point highly desired
- Understanding of ITIL based processes, SLA compliance, and continuous improvement methodologies highly desirable
- Basic understanding of computers, data centers, networks, servers, software or applications is helpful
- Experience in managing a technical support team or outsourced team helpful
- Project Management (PMP OR CAPM), CMI, and/or Six Sigma desired
16
Service Delivery Coordinator Resume Examples & Samples
- Recommends policy, governance, processes, procedures and operational requirements for the baselining and sustainment of USSOCOM’s IT environment
- Directly supports the USSOCOM Architecture and Engineering section of the Planning and Engineering Branch in the development of solutions that are operationally oriented and have measureable SLAs that can report performance and determine the quality of services provided by the contract vendor to USSOCOM
- Assists with documenting and detailing USSOCOM core services, including logical and physical architecture diagrams to support core service planning and engineering of current and future efforts
- Provides service level, performance, and problem resolution consultation to USSOCOM IT Management for the measurement and repair of services provided by designated SITEC contract/tower(s)
- Monitors and reports on daily enterprise operations within the SDC’s specialization. Coordinates with government IT service owners and contractor leads to collect data and report on metrics, performance indicators, and SLAs that show the effectiveness of service delivery in the operational environment
- Works with the Strategy, Design and Transition Managers to ensure designated contract/tower requirements are well represented in the IT lifecycle
- Recommends improvements and best practices with the designated contract/tower(s) and assists with identifying technology solutions for improving service performance and user experience
- Is familiar with the USSOCOM Enterprise and Component Command network environments which include multiple public, private, and virtual networks, firewalls, routers, switches, intrusion prevention and detection devices, traffic accelerators, load balancers, voice over internet protocol devices, automated call directors, audio/visual teleconferencing and video teleconferencing systems (ATC and VTC) and associated firmware, system, and client software
- Is knowledgeable of related Information Assurance activities and the hardware and software tools used to manage and protect USSOCOM networked systems
- Assists in defining Configuration Management processes and procedures
- Assists in building configuration baselines of USSOCOM technical services, including the monitoring thresholds, performance expectations and technical requirements to execute various aspects of the services and their underlying systems to provide better impact analysis and change management
- Cisco network equipment
- Cisco Prime or Network Compliance Manager (NCM)
- SolarWinds Orion
- NSA certified Type 1 network encryptors
- Border Gateway Protocol (BGP)
- Enhanced Interior Gateway Routing Protocol (EIGRP)
- Virtual Local Area Networks (VLANs)
- Virtual Private Networks (VPNs)
- Generic Routing Encapsulation (GRE)
- Microsoft Visio 2007 or later
- BMC Remedy
- Firewalls
- Internet Protocol Address Management
- Infoblox NetMRI
- Wireless Networking
- Commercial Solutions for Classified (CSFC)
- Cisco Certified Network Professional (CCNP) or Cisco Certified Design Professional (CCDP)
- ITIL V3 Foundations – within 6 months of hire
- CompTIA Security+ – within 6 months of hire
17
Service Delivery Coordinator Resume Examples & Samples
- Has the ability to quickly and accurately scan for errors; relates to visual, numerical, and verbal data; also relates to generating and transmitting error-free products and work
- Is capable of devoting optimal attention to a task or project to ensure it is completed to the highest quality standards. Is able to simultaneously manage several tasks/activities efficiently and effectively, using available resources and time constraints, and to achieve objectives in a timely, cost-effective manner with the highest-quality delivery possible
- Possesses basic computer knowledge and technological skills, including the ability to use search tools, browsers, and email programs
- Also expresses an interest in and willingness to learn new technology
- Possesses the ability to add, subtract, multiply, and divide, in support of work activities
- Communicates in a clear and convincing manner using oral and written forms
- Is able to read, interpret, and apply written directions and guidelines
- Listens attentively and ensures understanding of what is being said
- Is always open to providing and receiving constructive feedback to/from others
- Demonstrates the capacity to readily change actions, opinions or behavior based upon feedback from teammates and leaders
- Is able to successfully adjust/adapt his/her approach when faced with multiple demands, shifting priorities, or rapid change; handles ambiguity well
- Remains controlled in the face of pressure, complaints or failure; has the ability to think rationally and logically despite considerable pressures
- Copes well with setbacks
- Is thick-skinned when dealing with irritable customers or co-workers
18
Service Delivery Coordinator, st Shift, a.m Resume Examples & Samples
- Provide clear direction, coordination and distribution of the in-house courier’s daily delivery route
- Act as a liaison between the Furniture Installation Supervisor, Delivery Personnel, Sales Staff and Customer Service in order to guarantee prompt delivery to customers
- Responsible to work with the team on problem resolution to maintain highest levels of customer satisfaction
19
Service Delivery Coordinator Resume Examples & Samples
- Directly supports the USSOCOM Architecture and Engineering section of the Planning and Engineering Branch in the development of solutions that are operationally oriented and have measureable Service Level Agreements that can report performance and determine the quality of services provided by the contract vendor to USSOCOM
- Assists with documenting and detailing USSOCOM Core Services, including logical and physical architecture diagrams to support core service planning and engineering of current and future efforts
- Monitors and reports on daily enterprise operations within the SDC’s specialization. Coordinates with government IT service owners and contractor leads to collect data and report on metrics, performance indicators, and Service Level Agreements (SLAs) that show the effectiveness of service delivery in the operational environment
- Is familiar with the USSOCOM Enterprise and Component Command information environments which include application servers, web servers, database servers, storage solutions, application layer load balancing, federated authentication, PKI authentication, and associated system or client software
- Assists in building configuration baselines of USSOCOM technical services, including the monitoring thresholds and performance expectations and technical requirements to execute various aspects of the services and their underlying systems to provide better impact analysis and change management
- Experience with the delivery of enterprise data center services to a large, mission critical infrastructure
- Must have exceptional written and verbal communications skills - Ability to communicate and work effectively with a variety of government and contractor individuals at all levels
- Demonstrated skills in enabling tools for ITIL-based technologies with a technical focus on availability of business applications, network operating systems, and routing/switching hardware
- Candidate should also demonstrate business effectiveness skills such as establishing roadmaps for deploying tools for maintaining optimal IT service
- Experience working with systems at multiple remote or satellite offices supported by a central office/datacenter
- Excellent negotiation skills with the ability to work with others to reach mutually agreed upon solutions
- Strong problem solving skills with the ability to influence consensus and agreements around solutions
- Ability to work autonomously, self-starter
- Web portals
- PKI
- CBTs
- Web applications
- Service-oriented architecture
- APIs
- System design methodologies
- 508 compliance
- Messaging services
- Communities of practice
- Continuity of operations and disaster recovery
- Security+ (or higher)
20
Service Delivery Coordinator Resume Examples & Samples
- Weekly change control and maintenance reminders
- Co-ordinate all recommendation work & small installations and liaison between all relevant parties
- Compiling monthly care reports and all other reports that may be required
- General administration duties i.e. filling etc
- Standby after hours (shared responsibility)
- Relevant degree/ diploma
- Experience with SAP advantageous
- Client Satisfaction focused
21
Service Delivery Coordinator Resume Examples & Samples
- Fluent spoken and written English
- Excellent communication skills both verbal and written and an ability to communicate effectively with professionals at all levels
- Good IT skills including knowledge of Microsoft Word, Outlook and Excel
- Highly responsive to call centre requirements and to customer needs
- Previous call centre experience or experience in a similar role
- Ability to assess workload, prioritise and organise self
22
Digital Service Delivery Coordinator Resume Examples & Samples
- Report production on pan digital service delivery programmes working in collaboration with digital service leadership, strategic partners, change functions and Sky support teams (e.g. Finance and technology)
- Create and manage risk/issue logs– escalating where appropriate mitigations are required
- Coordinate and arrange regular meeting schedule in line with plans
- Data management across programmes liaising with relevant product owners, development teams and support functions to ensure accuracy at all times
- Log and track issues with stakeholders including planning and business change to ensure they are resolved in a timely fashion
- Work alongside Sky’s change and operational readiness teams to ensure change is landed effectively in the operation
- Strong administration skills are essential for this role
- Experience of preparing and updating reporting materials including reports, trackers and presentation materials
- Understands digital service and contact centre KPIs and operations
- Strong capacity for reasoning and thinking through problems and be able to independently and jointly develop desired solutions
- Efficient time management and good prioritisation & organisational skills
- Excellent written and verbal communication and robust presentation skills
23
Service Delivery Coordinator Resume Examples & Samples
- Responds to non-routine customer calls, email and web inquires, providing a single point of contact for problems
- BA or equivalent + 10 yrs related experience or MA + 8 yrs related experience
- Customer facing position - requires good communication skills, ability to manage multiple competing priorities. Will have daily interaction with customer resources and contractors supporting the customer; personable
- Must be a self-starter and work well with minimal supervision
- Must be detail oriented and well organized. Ability to think through the problem/issue and provide recommendations for resolution. Ability to keep track of multiple issues and provide timely status on each. Requires daily coordination with FAA and Microsoft
- Ability to listen well and capture issues for escalation to Microsoft and act as a liaison between FAA and Microsoft
- Previous Project Management experience preferred; ability to manage schedule in MS Project a must; ability to manage resources and lead and direct teams; track and report on action items and issues and work with internal resources and customer resources to obtain resolution
- Must have desire to learn new technical skills - not mandatory to be highly technical
- Should have ability to understand basic concepts on Exchange, SharePoint and Cloud
- Requires ability to work with FAA to identify the problem statement and coordinate with Microsoft and FAA for resolution
- Background in Exchange or Cloud desirable but not required. Should be willing to explore the Exchange environment, Office 365 and cloud in order to more fully understand the issues that FAA may experience
24
Technical Service Delivery Coordinator Resume Examples & Samples
- Efficient intake and assessment of new project requests
- Highly collaborative and effective relationships with customers and partner teams underpinned by empirical measures
- Co-ordination of the end to end design and approval process and delivery of consolidated outputs for handover to implementation
- You do not need to be an engineer but you will need to have an understanding of hosting (DC/Cloud), Networks and internal IT delivery activities
- Understanding and practical experience of how work moves through a complex pipeline and translates to usable consolidated outputs
- Experience of responsibility for delivery within a KPI/OLA driven technical environment
- Previous accountability for delivery activities with a demonstrable track record of success that you can evidence in a competency based interview
- Practical experience of identifying ways to improve processes and working relationship
- Experience of achieving consensus through facilitating a collaborative planning process
- Ability to effectively summarise issues, bottlenecks and challenges and provide considered and logical recommendations for addressing them
- Experience of working in an environment with multiple handoffs and team interactions
25
IT Service Delivery Coordinator Resume Examples & Samples
- Providing support to the Service Delivery team in the delivery of contracted services to the TTG from one or more of the managed service partners
- Undertake direct ownership and management of smaller managed service accounts which can be managed remotely
- Provide support to the Service Delivery Team by assisting with the following
- The preparation of service management reports
- Ensuring that information held on shared drives and spaces is accurate and timely
- Working with appropriate groups and individuals to fix any process, technical, resourcing, contractual or SLA issues
- The updating of documentation and agreements to reflect the services contracted to TTG
- Progressing requests and escalations on behalf of the TTG stakeholders
- Managing and tracking any defined improvements through a Continuous Improvement Process on behalf of the SDM and generally driving improvements in customer satisfaction
- Communications to the TTG stakeholders around key issues
- Adherence to security / compliance / regulatory standards
- Compliance with policies and procedures
- Reporting of security events
- Review/Audit of Service Delivery documentation, policies and procedures
- Implementing appropriate policies and procedures
- Providing a centralised point of contact for TalkTalk stakeholders and external Service Partners, when the SDM is unavailable
26
Service Delivery Coordinator Resume Examples & Samples
- Database Management
- Manage content creation process with regards to timeline and production cycle
- Coordinate with other departments based on the needs of the fee-earner
- Support timeliness of deliverables
- Sales and Deal Support
- Market Operations Director or Office Manager (in rare cases fee earner directly)
- Accuracy of produced documents
- Timeliness of produced documents
- Variance to Budget and Timeline
- Bachelor’s Degree (Business, Communications, Engineering, or Architecture as plus)
- 0-3 years’ experience in a professional organization or equivalent educational experience
- Administrative experience for executive level professional for more senior positions
- Knowledge of Microsoft Project (Service Line Specific)
- Commercial Real Estate experience a plus
- State Real Estate license required
27
Service Delivery Coordinator Resume Examples & Samples
- Read and interpret order requests, working with USOCs, FIDs, charge applications/tariffs, contracts, various job aids/resources, etc
- Understand how order writing impacts billing. Accurately enter orders for any of the CenturyLink products and services in the local networks
- Work with customers directly or with assigned sales personnel
- Maintain the accuracy of the customer database. Track service requests from receipt through completion, update the records databases and verify the accuracy of the billing record and charges
- Receive service requests and handle/redirect incoming miscellaneous contacts, complaints, and general inquiries. Receive, interpret and validate accuracy of information provided on service inquiries/requests (installation, removal and changes in service) provided by customers
- Take ownership and accountability for all requests, to ensure delivery of products and services, including monitoring, intervening and escalating through to completion. Monitor, track, and investigate escalated issues, and provide data for potential settlements and resolutions of crucial disputes
- Negotiates due dates with external and internal customer
- Interprets and resolves manual and automatic order processing exceptions
- Utilize CLLI (Common Language Location Identification), CLCI (Common Language Circuit Identification), CLEI (Common Language Equipment Identification), and CLFI (Common Language Facility Identification) codes to determine assignments
- Basic Computer skills including file management, working with Windows Operating system and application software and internet navigation
- Strong customer service skills and experience with direct customer contact
- Strong communication (oral and written) skills
- Ability to take ownership and accountability of all requests
- Ability to communicate and follow up with the customers and other departments
- Ability to work with others
- Proficient in Microsoft Office--Excel, Work and Outlook
- Knowledge of EASE, Orchestrator, TIRKS, WFA
- Knowledge of Wholesale Contracts and Order Processing Flows
28
Service Delivery Coordinator Resume Examples & Samples
- Reads and interprets order requests received via email, phone, or automated ordering systems
- Must accurately enter orders for any of the CenturyLink products and services (from POTS to very complex, designed services) into the appropriate order entry systems
- Works directly with end-user customers, sales team members, and other internal organizations as necessary to satisfy the customers’ needs
- Status customer and originator with any changes to the order
- Take ownership and accountability for all requests, including clearing of all order exceptions and managing the order through the provisioning process to posting
- End to end order management and status of all billing related orders/requests
- Complete orders/requests using In Today/Out Today philosophy
- Basic working knowledge of and ability to negotiate and issue service orders on all of CenturyLink Business Products (i.e. Basic POTS Services, Centrex and Hi-Cap Designed Services like PRI, DS1, DSS, UAS, Frame Relay and Metro Ethernet)
- Requires knowledge of / experience with the Legacy Systems – BOSS, CARS, SOLAR, RSOLAR, SOPAD, WebSOP, LMOS, TIRKS, FACILITY CHECK, PREDICTOR, Appointment Scheduler, WFA-C, WFA-DO, TAG, AQCB, IOF, MARCH, LSMS, Order Path
- Experience with / knowledge of general billing inquiry and dispute resolution, account resolution and adjustments
- Strong communication (oral and written), customer service, problem solving, and attention to detail skills
- Ability to communicate and follow up with the negotiators and other departments
- Successful completion of all interviews required for this position
- Previous experience with / knowledge of AQCB, ILink and OPS
- Previous experience with / knowledge of CABS, Frame Relay Applet, Orion, Casper, Oracle
- Basic working knowledge of / experience with Winback
- Ability to use and navigate Microsoft Word and Excel
- 124341
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Senior Associate Service Delivery Coordinator Resume Examples & Samples
- Conducts product inspections to ensure established quality guidelines are adhered to. Indicates possible process improvement
- Coordinates moderately complex tasks for functional team processes and procedures
- Initiates scheduling for functional team escalation of calls and follows through on functional team documentation. Facilitates team meetings as appropriate
- Leads day-to-day activities of the team such as scheduling, tracking key team activities, workload balancing and handling customer and internal team escalations as needed. Ensures adherence to established timelines. May assist in the selection process
- Six or more years of administrative experience
- Experience working with company processes and procedures
- Experience working with company tools and technology
- Interpersonal skills to interact with customers and other employees
- Office environment
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Service Delivery Coordinator With French Resume Examples & Samples
- Coordinates referrals to appropriate technical, professional, or service personnel
- Receives and prioritizes issues and forwards using appropriate escalation procedures
- Provides functional or task leadership
- All other duties as assigned
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Service Delivery Coordinator Resume Examples & Samples
- Drive local market Operation PMs for the timely delivery of key elements of project implementation including fiber, network designs, equipment, test and turn up of new Wave circuits
- Set departmental objectives and report on progress and project milestones
- Handle and resolve customer problems that are escalated for management attention
- Produce various reports for project implementation and customer service management
- Organize and coordinate all internal organizations for the timely and accurate implementation of large, complex projects
- Interface directly with the customer to communicate implementation schedule, on-going project status & issues and response to questions. The communication vehicle will be via face-to-face meetings, email and/or conference calls at regularly scheduled intervals
- Provide department management in Ops and Sales on-going reports in terms of program status, activity issues and steps of resolution
- Provide post installation support for services, trouble resolution and new service proposals
- Effective time management skills
- Ability/willingness to operate in a fast-paced, demanding environment
- Desire to grow within the company
- Analytical / critical thinking ability
- Familiarity with Microsoft Office suite (particularly Word/Excel)
- Computer acumen
- 2+ years telecom experience (operations experience is a plus)
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Program Service Delivery Coordinator With an Active TS Resume Examples & Samples
- Coordinates production and presentation of program services and deliverables as required in the program contract
- Some of the responsibilities include:Completion of time entry error reports
- Assist in preparing the Monthly Status report for submission to the government, to include cost, staffing and technical status of all Task Orders as contractually required
- Assist in developing Program Monthly Review (PMR) slides presented at a monthly meeting with government, which covers technical and financial updates for each task on Delivery Order
- Collaborate with the Program Manager and Deputy Program Manager on the staffing process/needs
- Daily collaboration across the organization with Program Managers and Account General Managers, Government employees etc…
- Process new and exiting team members (CPRLs, badge requests, NDAs & Resumes)
- Active participation during customer meeting w/regards to client providing input on specifications to tailor PMR meeting slides to their specific needs (graphs, spreadsheets, etc…)
- Provide continuous feedback between both the functional support team and client to continue to improve upon the quality of the product
- Ensure on time expense report delivery and travel bookings; while following CSRA processes, tools, and methodologies
- Support new business growth for the contract and program by professionally representing CSRA to vendors and suppliers; ensuring that company goals and needs are effectively communicated
- Promote collaboration with stakeholders
- Meet all contractual requirements with high degree of customer satisfaction and quality
- Ensure all employees on contract are International Trade and Regulations (ITAR) Compliant; providing new employees with Annual & Export Log ITAR trainings as well as submitting those records to the appropriate office within CSRA
- Maintain files of All ITAR related trainings, as well as other mandatory training
- Maintain up to date After Hours phone lists on All employees on contract
- Ensuring employees are added and deleted on appropriate ALIAS' as required
- Bachelor's degree in a related field preferred
- Experience working with concepts, practices and procedures in areas of responsibility
- Active TS/SCI with Polygraph required to start
- Ability to publicly represent the company with internal and external clients
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Service Delivery Coordinator Resume Examples & Samples
- Prepare source data for computer entry by compiling and sorting information; establishing entry priorities
- Verifies entered title data by reviewing, correcting, deleting, or reentering data; combining data from both systems when title information is incomplete; purging files to eliminate duplication of data
- Typing, Data Entry Skills
- Attention to Detail
- Confidentiality, Thoroughness, Independence, Analyzing Information
- Must know Excel and be able to navigate the internet
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Service Delivery Coordinator Resume Examples & Samples
- Support and act as a central point of communication to the Staples Third Party Management Team, internal functional areas, and including external customers
- Provide superior customer service to all internal and external customers by researching and helping resolve delivery issues throughout the day as needed
- Trouble-shoot, problem solve and provide consultation and documenting processes to ensure timely resolution of all customer issues are completed
- Resolve customer issues such as, pick up’s, deliveries, monitoring and maintaining urgent logs, shortage logs and damages report throughout the day; call on customers as needed
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Service Delivery Coordinator With English Resume Examples & Samples
- Applies understanding and knowledge of information systems products and services to assist users
- Coordinates special projects and system upgrades
- Briefs customers and/or management on the status of resolution efforts
- Serves as a technical advisor to users with complex systems issues by resolving or conferring with technical personnel
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Finance Service Delivery Coordinator Resume Examples & Samples
- Accounts Payable and/or Procurement experience
- Customer Service experience and/or Service Delivery Management
- Experience working in a matrix environment
- Experience working in virtual/remote teams
- Proactively seeks opportunities for process improvement
- Strong computer skills including excel, outlook, word and ERP systems (SAP)
- Strong organizational skills and able to manage multiple tasks and priorities
- Strong interpersonal skills and able to build rapport in a team environment
- Must be self-directed with strong analytical skills
- Responsive with strong focus on customer service
- Able to partner with the business to understand ways of working and needs
- Strong communication skills both verbal and written
- Able to understand and incorporate the global service model for P2P processes
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IT Service Delivery Coordinator Resume Examples & Samples
- Analyzing continuous improvement opportunities for Workplace Services operations (incident resolution and request fulfillment, backlogs, avoid breaches) to consistently meet service level targets
- Organizing response effort for critical incidents. Coordinating customer communications for critical and high incidents
- Leading “proactive” Problem Management to eliminate recurring high frequency incidents
- Ensuring quality execution of Change Management process per Service Management standards
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Service Delivery Coordinator Resume Examples & Samples
- Manages IT implementation projects for small to medium-sized IT solutions. Project management duties include interpreting technical requirements, conveying work plan tasks to technical personnel, provisioning equipment, and communicating solution status to clients
- Plans and facilitates kickoff meetings involving 2-3 stakeholder groups. This activity involves allocating CTL engineering and technical resources and reviewing simple technical documents with stakeholders regarding mid-sized solutions
- May require technical certification
- Exhibits a proactive work approach by applying basic project management processes as a means to consistently meet project deadlines
- Ability to quickly solve IT problems inherent in implementation solutions
- Previous experience managing small projects or ability to exhibit project management fundamentals
- Ability to manage projects to completion, and to provide status and escalation throughout the project process
- Must be proficient in Microsoft Excel, Visio and Word
- Strong analytical, communication (oral and written) and multi-tasking skills are a must
- Knowledge of CTL products and processes
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IT Service Delivery Coordinator Resume Examples & Samples
- 3-5 years of IT Operations and/or Service Delivery experience
- Incident Management
- Service Desk
- IT Operations Management
- Technical Management
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Service Delivery Coordinator Resume Examples & Samples
- Manage resources assignment process
- Facilitate staffing and resources meetings
- Contract Management
- Data Analysis, Prepare Forecasting & Reporting
- Liaison for partners and sub-contractors throughout EMEA
- 3 - 5 years of project delivery experience in a Service environment
- Ability to manage time and resources to meet multiple demandsStrong communications skills; ability to influence and gain acceptance on plans, activities, etc
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PP Operations& Service Delivery Coordinator Resume Examples & Samples
- Combining consultancy expertise, technical knowledge and industry experience with best practise processes helping the Finance Operations Teams to work more efficiently and cost effectively
- Harmonize financial processes and solutions for different ERP Systems within the company
- Drive the delivery of financial services delivery program agenda within EAME
- Foster successful relationship with key stakeholders and finance service team members through strong and effective communication
- Support finance services team in "best practises"
- Governance across financial areas, including service management, incident follow-up
- Run customer satisfaction surveys and manage feedback
- Manage 3rd party (resource quality as well as be the issue escalation point for project related resources
- To improve and gain efficiency in AP Process, controlling payment proposals to deliver the payment commitments on time
- To control and supervise the vendor invoices against PO for third party supplier and Intercompany for a cluster of countries
- Foster, deliver and follow up AP KPI's
- Deep understanding of Finance
- Deep understanding on Procurement to pay
- Solid understanding of IFRS
- Accounting and / or Finance degree and CPA or CMA designation is highly desirable along with experience in audit firm
- Previous experience implementing and / or sustaining financial processes
- Experience with SAP
- 3 to 5 years working experience in a Finance position, Audit or Compliance
- Strong English knowledge both written and spoken
- Excellent analytical skills and hands on approach
- Ability to communicate complex issues in an easy to understand way
- Ability to influence and gain support from leadership teams and the organization in general
- Ability to assess and resolve implementation issues and conflicts
- Strong planning and execution skills
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Service Delivery Coordinator Resume Examples & Samples
- Knowledge and ability to utilize multiple databases. Key databases are CABS, Ensemble, BAM, CORE
- Good understanding and utilization of PC software packages, i.e. M S Office applications, especially Microsoft Excel
- Communicates clearly, professionally and effectively (verbally & written)
- Organized and able to meet commitments utilizing prioritization
- Works autonomously with little or no supervision / self motivated
- Works well in a team environment, while being able to make independent decisions
- Behaves professionally, focusing on adding value and meeting the needs of the customer
- Identify, understand, develop and implement relevant solutions to problems
- Ability and desire to learn, understand and quickly adapt to direction/improvements/changes in the business
- Takes accountability and strives for self improvement
- Passionate and positive
- Fosters an environment of diversity
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Service Delivery Coordinator Resume Examples & Samples
- Assist the project manager in driving local market Operation PMs for the timely delivery of key elements of project implementation including network designs (by Fiber/Optical/IP Engineering), equipment, building authorizations, internal financial transactions and 3rd party leases
- Help define and support departmental objectives and report on progress and project milestones
- Assist the PM to organize and coordinate all internal organizations for the timely and accurate implementation of large, complex projects
- Create, proof, and transmit all customer documentation and close out data
- Manage all orders and tasks in Salesforce
- Two (2) years telecom experience is a plus
- Salesforce experience is highly desired
- Professional and confident abilities interacting with the customer in large meeting settings
- Familiarity with Microsoft Office suite
- Advanced Excel capability and experience is required
- Competitive compensation
- Excellent benefits including health, dental, vision, 401 (k), disability and life insurance
- Fitness membership discounts
- Generous paid time off policy including paid parental leave
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IAM Service Delivery Coordinator Resume Examples & Samples
- Gather and understand divisional and site business requirements for IAM services
- Maintain active and direct interaction with key customers
- Assist in vendor and technology assessments
- Drive adoption of identity access governance controls through working with business and technical stakeholders to ensure Merck’s applications have proper controls in place for managing privilege accounts, access reviews and access registration processes
- Manage global domain name portfolio, including registrations, transfers, renewals and acquisitions
- Identify and Implement best practices for domain registration
- Understand and implement domain registration security best practices
- Participate in cross-functional project team where required, including Information Security project teams
- The incumbent will help develop best practice guides and procedures for IAM service
- A minimum 3 years of relevant experience supporting enterprise technology and services with a demonstrated record of customer focus
- A general understanding of Merck’s IAM services including people, processes and services
- Familiar with Identity and Access Management concepts and technologies
- Ability to organize, manage and deliver assignments in a timely manner
- Practical experience with IAM technologies
- Understand general information security and risk management concepts
- General understanding of web domain registration concepts and management processes
- Ability to transfer a set of tasks into a documented process to achieve a defined outcome
- Working knowledge of System Development Lifecycle (SDLC)
- Demonstrated leadership in achieving shared objectives in working with cross-functional teams
- Skills in operating and supporting high quality technology products and services
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Service Delivery Coordinator Resume Examples & Samples
- The SDC becomes involved in an order upon TBS order creation (PSR)
- The SDC should review all assigned orders on a daily basis and work with our internal partners (OE, Ckt Design, Provisioning, Operations, Dispatch, NAC) to ensure order activities are completed within SLA
- The SDC should contact customers proactively
- SDC's are involved in any MAC or install order that goes thru TBS
- Order Acknowledgement Task (ORD_ACK): the ORD_ACK task owner must provide a high level overview of what the customer can expect going forward. Owner should set expectations for the next contact and then a firm installation date will be communicated on the next customer contact. This is the critical first step where the SDC engages the customer with an introduction and sets the stage for a positive customer experience by talking full ownership of the activation process
- P_COORD Task:The P_COORD task owner must schedule the order due date/service activation date with the customer. The owner should schedule with the customer in a timely manner to ensure on time delivery of services to the customer as well as cost effectiveness to the client
- Site Ready Task:This task is the specific touchpoint in the process where the SDC should be ensuring the customer's site is ready to receive the services ordered from client. The STE_RDY task will prevent the PTD tasks from becoming ready. The tasks should be used in order processing scenarios where PTD might be delayed. This task is a stop-gap between scheduling and a truck-roll so that all proper steps can be taken to verify site (as well as order) readiness prior to dispatching a tech to the site
- Confirm installation date - Cindate is a task that serves as the 72 hours prior to schedule Due Date (DD) order verification with the customer, vendor, internal partners, etc. Task owner must ensure all pieces are in place for a successful cutover. This is the final go/no-go step in the process prior to Due Date (DD) should any unexpected items need to be accounted for to have a successful installation
- The SDC owns the order from PSR creation to installation and hand over to the customer
- The SDC is customer-facing and handles all forms of communication with the customer (e.g., conference calls, email, and any other verbal or written communications)
- The SDC is responsible for communicating project timelines, SLAs, FOC dates and any other pertinent information regarding the order status for transactional business
- SDC works all Wholesale products
- SDC manages 75 to 100 orders at one time
- SDC assist with QSR to review SLA outliers
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Service Delivery Coordinator Resume Examples & Samples
- Accurately enter orders for any of the CenturyLink products and services in both the local and national networks from POTs to very complex, designed services (e.g., Geomax)
- Maintain the accuracy of the customer database
- Track service requests from receipt through completion, update the records databases and verify the accuracy of the billing record and charges
- Receive service requests and handle/redirect incoming miscellaneous contacts, complaints, and general inquiries
- Receive, interpret and validate accuracy of information provided on service inquiries/requests (installation, removal and changes in service) provided by customers
- Take ownership and accountability for all requests, to ensure delivery of products and services, including monitoring, intervening and escalating through to completion
- Monitor, track, and investigate escalated issues, and provide data for potential settlements and resolutions of crucial disputes
- Resolve exceptions identified in manual and automatic order processing. Interpret and resolve exception and billing error codes to ensure accurate and timely billing of revenue
- Perform a root cause analysis to determine why adjustments are being made to billing accounts
- Coordinate and inform customer of internal network activity that may impact/interrupt their services. Inform customer and negotiates releases for all rearrangement activities
- Basic Computer skills including file management, working with Windows Operating system, Microsoft Office and application software and internet navigation
- Applicable work experience
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Service Delivery Coordinator Resume Examples & Samples
- Excellent organisation skills. The person who succeeds in this role will be able to coordinate resources to meet client demands, often with very little notice
- Live TV / broadcast experience is highly valued
- Production Coordination experience will be highly valued
- Ability to multitask effectively in a moment to moment basis
- An adaptable communication style. This position is both client-facing and also works closely with the production team
- A flexible approach to working hours. The role will be working in a rotating roster which covers (almost) 24/7
- A technical mindset. The ability to understand systems and carry out basic problem solving and troubleshooting is essential
- Quick thinking and a level head. Dealing with changing client requirements, especially in a Live TV environment, requires a can-do attitude to achieve a quick and appropriate response
- Full-time hours across a 4-day week
- 5 weeks’ annual leave
- YOU + ERICSSON - staff benefits
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Service Delivery Coordinator Resume Examples & Samples
- 3-7 years of technical project/program management experience. Telecommunications industry experience preferred but not required
- Undergraduate degree in business, finance, engineering or similar
- Proficient in MS Office suite tools with emphasis on Excel, Word and PowerPoint is required. Knowledge of Salesforce.com platform is a plus
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Service Delivery Coordinator, Ethernet Resume Examples & Samples
- Full command and control of Ethernet orders from order acceptance to order completion
- Handle and resolve problems that are escalated for management attention
- SDC’s are expected to work with short deadlines, making time and stress management skills valuable
- Building relationships with customers
- Salesforce experience highly desirable
- Knowledge of basic telecommunication services and project management skills are a must including SONET, Ethernet, Wavelengths, and other voice and data services
- Additional requirements include excellent communication skills (phone and email) and the ability to manage through obstacles with the goal of timely installation of services to exceed both customer expectations and internal revenue objectives
- PC skills such as: Excel, Gmail/Outlook, Word, and internal office applications (SalesForce and MetaSolve) are essential
- The applicant must also be comfortable working beyond normal hours of operation (45-55 hours per week); we offer a flexible & casual work environment
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Service Delivery Coordinator Resume Examples & Samples
- Create and submit all forms required for tasks such as ATM moves, additions, removals, surcharge changes and other customer support functions as requested
- Maintain accurate customer records and contracts
- Investigate and resolve customer issues as assigned
- Review and analyze all data available to maintain ATM uptime
- Perform zero activity monitoring on assigned ATMs
- Prepare, process and record all documents, both internal and external as required
- Effectively work with other internal departments to resolve customer issues
- Prepare and distribute reporting required to support the customer
- Clerical and administrative support experience preferred
- Effective communication skills, both written and oral
- Ability to work in a fast paced environment to meet productivity goals while concurrently providing superior quality service
- Ability to effectively work with others
- Individuals must be able to demonstrate their ability to handle multiple tasks and prioritize assignments
- Successfully pass all applicable background and screening tests
