Service Delivery Engineer Resume Samples

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M Hamill

Marielle

Hamill

6056 Yost Drive

Philadelphia

+1 (555) 994 9574

6056 Yost Drive

Philadelphia

Phone

p +1 (555) 994 9574

Experience Experience

Los Angeles, CA

Service Delivery Engineer

Los Angeles, CA

Howe Inc

Los Angeles, CA

Service Delivery Engineer

Utilizing Netscout's Knowledge Management database, research & develop technical tips and solutions
Utilizing NetScout's Knowledge Management database, research & develop technical tips and solutions
Using NetScout tools, design and develop reports for 4G and LTE networks
Using NetScout tools, design and develop reports for video, DOCSIS networks
Communicate timely and clearly with the product development teams on any technical issues being encountered by customers to allow development to rapidly understand the issue(s)
Acting as the central technical resource within Blackboard Service Delivery team for a small set of clients and maintain day-to-day knowledge of all activities and status of issues involving clients’ hosted environment
Using NetScout tools, design and develop reports for mobile networks

Philadelphia, PA

IT Service Delivery Engineer

Philadelphia, PA

McGlynn, Carroll and Kris

Philadelphia, PA

IT Service Delivery Engineer

Providing technical assistance and training to computer users on the application software, hardware and computer services
As part of your role you will be expected to travel within the UK to provide coverage on other sites and assist with technical implementations
Liaise with vendors and suppliers on software, hardware, telecommunication for leased line and telephone system to maintain proper relationship for better maintenance and support for local systems
Be the first point of contact for IT issues. Take ownership of IT issues and follow them through to ensure they are complete even if passed to another colleague in the IT team
Work within a virtual team to provide support to staff around the global with IT issues escalating where necessary to other teams. You are responsible for any escalated calls and will ensure that these are resolved acceptably to both parties
Precise and have attention to detail, meeting commitments and delivering continual improvement within communicated and well managed budgetary restrictions
Reports into the UK Regional Service Delivery Manager

present

Boston, MA

ACS Senior Service Delivery Engineer

Boston, MA

Block-Emard

present

Boston, MA

ACS Senior Service Delivery Engineer

present

ACS: Works with Oracle customers (globally, onside and remote ), Oracle development, SAP support engineers SAP development
Works as part of the Global ACS Lifecycle Migration Service Delivery team
Willingness to work over the weekend (prod cut over’s)
Leading project work to customer success
Technical lead function, train the trainer approach, be a key player in the global acting team
Has no direct reports
Technical Delivery of Oracle DB Migrations (SAP and/or Non-SAP)

Education Education

Bachelor’s Degree in Computer Science

Northwestern University

Bachelor’s Degree in Computer Science

Skills Skills

Customer orientation with a very strong focus on quality
Excellent written and verbal communication skills with the ability to translate technical issues into business impacts
Strong Unix/Linux/Storage systems knowledge and adept on the related disciplines
Strong end-to-end technical knowledge in the following areas: DOCSIS, CDN, VOD concepts
Portrays a professional demeanor with the ability to establish and maintain effective business and client relationships
Strong knowledge of system and database administration principles
Strong team player with excellent communication skills and customer interaction skills
Extremely quality conscious and Attention to detail in handling, tracking and documenting technical issues
Expert-level understanding of system protocols and interfaces that are used within a cable network
Understanding and ability to follow on a high level new technology trends to incorporate this into the service delivery, project and provider management

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15 Service Delivery Engineer resume templates

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Service Delivery Engineer Resume Examples & Samples

Acting as the central technical resource within Blackboard Service Delivery team for a small set of clients and maintain day-to-day knowledge of all activities and status of issues involving clients’ hosted environment
Effectively account manage one or more critical clients who require a period of focused management, including the coordination of multiple issues internally or externally
Liaison with Operations team who deploy, configure and maintain client environments within Managed Hosting
Conducting systems audit and analysis on the performance of the client’s Hosted environments
Provide second level support and escalate software defects to Product Development
Focus on delivering a positive client experience by actively supporting the client and keeping them up to date though out the lifecycle of the case
Document data into the internal CRM systems with extreme quality and accuracy
Author and edit technical documents (Knowledgebase wiki articles, FAQs, and resolutions)
Mentor Level I staff on technical troubleshooting
Develop specialty areas of expertise to become in-house SME for those specialties
Undertake technical and departmental projects as assigned
Maintain and drive strong process and policy adherence
Participate in after-hours call rotation
Front end application expertise on par with Instructional Designers
Diagnostics and troubleshooting of web based product components and their underlying technologies
Technical infrastructure such operating system and database
Network infrastructure, performance troubleshooting, load balancing
System integration components to other systems such as Student Information Systems
Unix/Linux Systems Administration experience preferred
Red Hat experience or other Linux / Unix operating systems
2+ years of tech support preferred
Understanding of Internet application technologies including; HTML, XML, Internet protocols, networking, firewalls, IIS and/or Apache web server configurations and security
Strong understanding of SQL Queries
Familiarity with Java application environment
Problem-solving skills in complex web environments
Strong knowledge of system and database administration principles
Ability to replicate, diagnose and resolve problems
Extremely quality conscious and Attention to detail in handling, tracking and documenting technical issues
Strong team player with excellent communication skills and customer interaction skills
Excels in Customer Service and understands “Customer First” philosophy
Demonstrates leadership and initiative
Experienced in a self-directed work environment
Li-JK1

Service Delivery Engineer Lead-core Foundation Services Resume Examples & Samples

Guide deployment and operations to support the infrastructure
Interface with the business units to provide business solutions
Ensure requirements are met per internal DNS/DHCP standards
Test hardware and software and provide feed back to meet the organization’s IT needs
Manage the roll-out of new equipment and systems
Ensures that corrective and preventative measures are performed
5+ years of practical, hands-on experience performing operational, implementation, or engineering functions for DNS/DHCP in a large, complex enterprise IP network, of which experience with Alcatel-Lucent QIP and/or BlueCat Networks is preferred
5+ years experience with DDI automation/tools development using UNIX shell scripting, Perl, Python and SQL
Must demonstrate a broad understanding of internetworking technology principles that includes proficiency in DNS/DHCP, BIND, Unix and TCP/IP protocol
Must be able to document existing and proposed infrastructure, implementation processes, maintain relationships with technical solution providers, operations teams and provide third / fourth tier troubleshooting/support
A very good understanding of available network operating systems, network equipment and networking protocols is essential
Experienced in large enterprise or service provider network architecture in which one has active role in engineering, analysis and trouble shooting

Service Delivery Engineer Resume Examples & Samples

Network certification(s)
Project experience doing DDI data cleanup, environment consolidation and migration
5+ years UNIX system administration experience (RedHat Linux preferred)
Experience interfacing with other Network Services found within a large enterprise environment like load balancing, proxies, etc

SGN Service Delivery Engineer Resume Examples & Samples

Define and communicate the Plan for production change projects
Ensure the delivery of the agreed and defined deliverables
Provide realistic ETA and deliver projects or change requests on time
Deliver installations efficiently with a high level of quality
Ensure changes are applied and tested in UAT prior to delivery into Production
Ensure UAT reflects Production prior to any changes being tested including software versions
Ensure changes do not induce any regression
Ensure changes are approved by all relevant stakeholders prior to Production rollout
Submit changes to CAB sessions
Maintain regular project updates, at least at every milestone, to all stakeholders
Provide operational teams with Building, Run, and Monitoring documentations
Prevent incidents and escalations by identifying risks and raising alerts on time to management
Maximize revenue by identifying opportunities and ensuring projects are relevant before start
To source appropriate mentoring, support and advice on any aspects of the project where this is required
Self-starter capable of working as individual contributor with demanding clients
The ability to work effectively within local and distributed teams
Good written and verbal communication skills with both technical and non-technical stakeholders, with the ability to communicate effectively and concisely internally and with our clients
Excellent technical diagnostic and analytic skills with proven problem solving experience
The ability to multi-task and work well under pressure, providing timely and accurate solutions to numerous clients’ needs
The ability to adapt to new circumstances and thrive in a constantly changing environment
Expert user of Microsoft Office
Strong Linux skills (No GUI; Red Hat oriented; network sensitive)
Understanding of the OSI model
Scripting and administration languages
ITIL knowledge - Incident, Change and Problem
Project Management qualification
Experience in developing or managing trading/financial services technology
Financial markets and front-office business knowledge
Understanding of the FIX protocol
XML, JSON

Senior Service Delivery Engineer Resume Examples & Samples

Engage closely with architects, engineering and operations teams to deliver highly available and scalable services with minimal/zero downtime
Build automation scripts and frameworks to improve operational processes and procedures
Learn, deploy and document newer technologies for the potential deployment of services following a development and release life cycle
Support production escalations as needed
Driving ongoing improvements and efficiencies in operational practices, tools & processes
Provide a seamless transition of the application from Product Development to Production Support teams
Strong knowledge/experience with Application and Infrastructure Delivery automation, orchestration and configuration management
Experience operating and troubleshooting VMs in a virtual environment
Ability to effectively communicate with various teams and levels of management
Troubleshooting production issues
Configuration, management, and performance tuning of App/Web tier (Apache, Jboss, Tomcat, etc.)
Operating Systems – RHEL, CentOS, Windows 2012+
Applications – Java, Tomcat
Scripting – BASH, Ruby, Python, Perl
Version control – Perforce
Build/Release - Jenkins, Maven, GCC, Make
Package – YUM/RPM, Zip, Tar
Deploy – Capistrano, Terraform
Provisioning – vRA, vSphere, AWS

Service Delivery Engineer Resume Examples & Samples

2-3 years experience with remote desktop support- ability to troubleshoot software, hardware and connectivity issues remotely
At least 1 to 2 years utilizing chat functionality to service the customer
Experience with installation, upgrade, and maintenance of software, hardware, and peripherals
Familiarity with security tools (antivirus, DLP, HIPS) – specifically McAfee Suite
Understanding of Avaya and Cisco Telephony
Experience with Citrix VDI environments
Experience with Networking, TCP/IP and Active Directory
Experience with Microsoft Windows Operating System and Mac Operating System
Experience with remote desktop management software
Experience with MS Office Applications including Outlook, software, hardware and application support for Windows and MAC issues
Experience with providing support for remote employees using multiple form factors: Citrix environments, VDI machines, Avaya/Cisco Telephony
Familiarity with security tools and triaging
Experience with installation, upgrade, and maintenance

Service Delivery Engineer Resume Examples & Samples

Exceed availability targets for Continuous Delivery tools
Identify and eliminate risks and trends that disrupt Continuous Delivery operations or create potential compliance/regulatory risks
Plan and execute continual process improvements that deliver innovation and stability - monitoring, scripting focused on preventative maintenance in general
Partner with engineering and product teams and other stakeholders to ensure the successful delivery of new functionality
Maintain strong working relationships across organizations, vendor partners, and internal customers
Lead day to day production support operations with resources both onshore and offshore
Communicate impacts and status updates to stakeholders
Drive root cause analysis and permanent resolution for incidents and problems
Identify reengineering opportunities and eliminate non-value add work
Provide rotating on call support for after hours and weekends
Participate as needed in additional work streams
Proven ability to drive circumvention of operational impacts within an aggressive timeline
Demonstrated high level of personal engagement and the ability to maintain high morale and motivation on a team
5+ years of leadership experience within a technical support team
Degree in computer science or equivalent work experience

Senior Service Delivery Engineer Resume Examples & Samples

Build and deploy Microsoft Server platforms (2003, 2008, 2012) to production environments
Support Microsoft Active Directory domains configurations as relates to server deployments
Build and implement Microsoft Windows Clusters for supporting products as needed
Support production application/product/environment escalations as needed
Experience supporting and implementing Microsoft Windows servers, Active Directory implementations and high availability cluster configurations
Experience with virtualization technologies including VMWare and operating or troubleshooting VMs in a highly virtualized environment
Ability to effectively Troubleshooting production issues
Configuration, management, and performance tuning of App/Web tier (IIS, Apache)

Service Delivery Engineer Resume Examples & Samples

Agile Practices
Programming Languages and Frameworks
SDLC Methodologies and Practices
Resourcing

Service Delivery Engineer Resume Examples & Samples

Maintain a positive relationship with the POC’s of your clients; this relationship may extend to other stakeholders in the company
Work closely with the SDM to implement and release code to clients
Conduct regular meetings with the SDM to review immediate and long-term customer needs
Perform ongoing QA of the customer’s documentation and over all environment to ensure timely resolutions
Manage and track both internal and external case tickets to ensure their timely resolution
Notify clients of any technical updates and product releases related to their account
Work with internal resources as needed to resolve client issues; escalate issues to Support Services when appropriate
Be the bi-directional escalation point for your networks and clients; escalations can originate from you specifically, or from both the client themselves and from support services
Perform weekly and monthly check-ins to ensure clients environments are performing optimally and to ensure CDI as a whole is performing its job efficiently (Problem Management) and effectively (Service levels, doing what we say we do)
Work with clients to define the scope of a project
Clarify a client’s system specifications; understand their work practices and the nature of their business
Travel to customer sites approximately 50% may be necessary
Define software, hardware and network requirements
Analyze IT requirements within companies and give independent and objective advice on the use of IT
Develop agreed upon solutions and implement new systems
Present solutions in written or oral reports
Help clients with change-management activities
Assist in purchasing systems where appropriate
Design, test, install and monitor new systems
Prepare documentation and present progress reports to project managers or SDM’s
Seven (7) years of IT experience, including at least three (3) years working at the enterprise level with server roll-out or administration
Good verbal and written communication skills and demonstrated ability to collaborate across teams and organizations
Strong fluent knowledge in server, storage, and virtualization solutions
Must have expert working knowledge in two or more of the following: Microsoft products (Active Directory, Exchange, Hyper-V, System Center, SQL), storage ( EMC preferred), virtualization (Citrix XenApp, Citrix XenDesktop, VMware Vsphere, VMware View), Networking (Cisco )
Cisco Nexus experience
Data Center experience with a large network (prefer global)
Experience with firewalls, converged network architecture, VoIP, and QoS
Proficient use of troubleshooting systems related issues
IT consulting experiences a plus
Prefer certifications in one of more of the following areas: Microsoft, Citrix, VMware, HP, Cisco, or EMC
Understanding of ITIL Practices and Processes

Service Delivery Engineer Resume Examples & Samples

Work with customers to troubleshoot and resolve complex 4G IMS/VoLTE interworking problems and product issues
Using NetScout tools, design and develop reports for 4G and LTE networks
Identify and execute strategic customer focused projects
Interface with our world-class Support, Sales, development and SQA teams to identify and to resolve customer issues
Utilizing NetScout's Knowledge Management database, research & develop technical tips and solutions
Coordinate changes to the configuration, upgrades and NetScout related matters
Provide documented in-depth technical solutions and training for customer and other engineers
Contribute to the development and ongoing improvement of Technical Support procedures and infrastructure
Advise customer on network management best practices using NetScout product suite
Bachelors Degree in Electronics/ Communication/Electrical or Computer Science/Network Security or equivalent experience
Must have minimum of 5 years of experience in Telecom service provider industry or Telco vendor industry
Minimum of 5-years supporting critical customers at their location
Experience working remotely, but cooperatively with HQ
Solid understanding of 4G Standards and some involvement in public forums IP routing & switching : Sound understanding of IP/MPLS and Ethernet technologies
Proven experience in network management and monitoring
Expert knowledge of a wide range of state-of-the-art network practices and technology to advice on resolution of critical and complex network issues
Strong end-to-end technical knowledge in the following areas: Mobility Applications, Mobility Platforms and Operating Systems, VPN, WLAN, WWAN, LAN, TCP/IP, IP SEC, IMS, VoLTE, LTE
Solid understanding of VoIP and Wireless Protocols (SIP, MGCP, H.323, RTP, GTP, GRE etc)
Hands on experience with Protocol Analyzer tools and debugging tools
Expert-level understanding of system protocols and interfaces that are used within a wireless network
Strong Unix/Linux/Storage systems knowledge and adept on the related disciplines
CCNA required (CCNP preferred)
Server Hardware Support Certification is a plus (Dell DOSD)
Linux Certification required (RHTC minimum)
Experience in project management and managing with multiple projects.(PMP preferred)

Service Delivery Engineer Resume Examples & Samples

Work with customers to troubleshoot and resolve complex MSO problems and product issues
Using NetScout tools, design and develop reports for video, DOCSIS networks
Solid understanding of Cable Industry Standards and some involvement in public forums IP routing & switching: Sound understanding of IP/MPLS and Ethernet technologies
Strong end-to-end technical knowledge in the following areas: DOCSIS, CDN, VOD concepts
Solid understanding of Video related Protocols (MPEG, SIP, RTP, HTTP/S etc)
Expert-level understanding of system protocols and interfaces that are used within a cable network

Service Delivery Engineer Resume Examples & Samples

Work with customers to troubleshoot and resolve complex 3G/4G interworking problems and product issue
Using Netscout tools, design and develop reports for 3G / 4G and LTE networks
Interface with our world-class support, development and SQAteams to identify and to resolve customer issues
Utilizing Netscout's Knowledge Management database, research & develop technical tips and solutions
Coordinate changes to the configuration, upgrades and Netscout related matters
Advise customer on network management best practices using Netscout product suite
Bachelor’s Degree in Electronics/Communication/Electrical or Computer Science/Network Security or equivalent discipline
Effective communication skills with ability to clearly explain ideas and influence decisions
Self-motivated and constantly looking for ways to improve both product and process
Exceptional organization, time management skills and multi-tasking skills
Ability to work efficiently and effectively in a fast-paced environment, under stress and within time constraints

Service Delivery Engineer Resume Examples & Samples

Serve as a support arm to Implementation and Onboarding functions, as a technical consult for Sales, and as the escalation point for support cases requiring greater technical investigation
Interact with customers in the pursuit of providing outstanding customer service by fact finding and troubleshooting technical issues associated with any of our software products
Serve as a subject matter expert to the Sales, Support and Onboarding teams in the delivery of our products or services
Conduct clear, concise and professional customer communication both verbal and written to all internal and external parties
Exhibit proper professional demeanor at all times in dealing with prospects, customers and staff
Ability to coordinate, communicate and mediate as needed on technical issues presented by a customer or prospect
Communicate timely and clearly with the product development teams on any technical issues being encountered by customers to allow development to rapidly understand the issue(s)
Exercises sound business judgment in decision-making in order to routinely deliver exceptional customer support at all times
Ability to flex and adapt to changing schedules and the varying needs of customers
Participate in an on-call rotation to ensure 24x7 coverage for customers&#8217
Experience with Router/Firewall configurations related to VoIP a plus
Experience with Polycom VOIP handsets and soft phones a plus
Experience with Salesforce, Jira a plus
Experience with conducting interoperability tests a plus

Service Delivery Engineer Resume Examples & Samples

Possess excellent verbal/written communication both in Spanish and English. This role will interact on a regular basis with our counterparts around the World. English proficiency is a must
Knowledge of technical infrastructure and end user computing including: Networking, Telecom, Broadband, Hardware, Telephony, Software and Configuration
Strong strategic skills supported by data handling
Prefer demonstrated experience in resolving complex technical and commercial issues in a fact based way that produces results quickly and maintains relationships
Ability to build effective working relationships with the Business, AET and Vendor Partner Leaders
Possess excellent negotiation skills
Understanding of infrastructure platforms, services and AET processes
Ability to travel as needed Flexibility to work out of hours and weekends
Good organization and strong prioritization skills
Proactive to support colleges and leverage knowledge
Ability to absorb information quickly from a number of sources
Good Team Player
Working knowledge of Microsoft Windows7, Windows Office Suite & Outlook
Working knowledge of security tools, AIM, ITSC, etc
Working knowledge of connectivity type tools (wireless, Cisco Anyconnect, CPN, and Citrix)
Typically holds a Bachelor’s degree in Computer Science, Information Systems, Business Administration or other related fields or has the equivalent work experience

Service Delivery Engineer, Sharefile Resume Examples & Samples

Provide technical assistance to the Cloud Adoption Services team, the greater Cloud Services teams as well as customers from both a remote paid and white-glove offering
Provide post-sale implementation and technical guidance to customers/partners; complete environment investigation and work directly with Engineering/DevOps to resolve customer issues
Serve as a subject matter expert for Technical Support Services and Implementation Services teams’ efforts in selling and supporting integration offerings to prospects and customers
Apply extensive understanding of customer business environments to proactively communicate customer expansion opportunities or potential retention risks to Customer Success Manager
Provide service expertise and work cross-functionally with subject matter experts (Business Systems, Engineering) to transform the customer vision into a finished implementation
Stay current with Citrix service releases by reading technical release notes; document known issues and workarounds and communicates to Readiness, Sales and Client Services. Master additional Cloud Services products as they are released

Application Service Delivery Engineer Resume Examples & Samples

Report fixing/custom report generating
Advanced user configuration options
Support and use of advanced application functions at request of users

Service Delivery Engineer Resume Examples & Samples

Excellent written and verbal communication skills in English and Spanish
Extremely strong accommodating customer service mindset
Knowledge of technical infrastructure and end user computing including: Networking, Telecom, Broadband, Hardware, Software and Configuration
Ability to build effective working relationships with the Business, AET and Vendor Partner leaders
Possess excellent verbal/written communication and negotiation skills
Ability to travel and commuting between market facilities as needed. Weekly hours might be a combination of week days, weekends, and late evening hours (depending on the projects)
Supporting and leading contingent of workers and coordinate ongoing relocation efforts
Working knowledge of security tools, imaging, TSC, Service Now, etc
Working knowledge of connectivity type tools (Wireless, VPN, Cisco AnyConnect, Citrix)

Service Delivery Engineer Resume Examples & Samples

Lead customers through implementations by providing best practice knowledge of Cloud Services Implementations
Provide technical assistance to the Customer Success team, the greater Cloud Services teams as well as Customers from both a remote paid and white-glove offering
Provide post-sale implementation and break/fix support to customers; complete actual code investigation and works directly with Engineering/Ops to resolve customer issues
Serve as a subject matter expert for Support Services and Implementation Services teams’ efforts in selling and supporting integration offerings to prospects and customers
Apply extensive understanding of customer business environments to proactively communicate customer upsell opportunities or potential retention risks to Success Manager
Provide technical expertise and work cross-functionally with subject matter experts (Business Systems, Engineering) to transform the customer vision into a finished implementation
Stay current with known bugs and product builds by reading technical release notes; document known issues and workarounds and communicates to Readiness, Sales and Client Services. Learn additional Cloud Services products as they are released

Service Delivery Engineer Resume Examples & Samples

Interface with our support, development and SQAteams to identify and to resolve customer issues
Experience working with any Database and any scripting language
Experience in "BigData" and "Analytics" is a plus

Service Delivery Engineer Resume Examples & Samples

You will closely collaborate with the DevOps team Engineers, Architects, developers and Operators to support this part of the team with coordination and project management tasks
You will track and verify proper Service Delivery by our internal supplier teams
You will support Capacity Management by analyzing infrastructure consumption trends to trigger timely HW orders according to the Engineering and Architecture guidelines and bill of materials
You will track the Capacity Management activities and progress of our SAP internal supplier teams
You will have the opportunity to coordinate, support and drive Compliance Audits (ISO, SOC etc.) and Hacker Simulations with internal and external service providers
Strong Project Management skills,
Analytical and logical skills to collaborate with technology oriented team members and translate their demand and requirements into Service Provider requirements
Ability to work in an international team
Willingness to travel worldwide and flexibility with regards to travelling
Technical understanding of Network, Storage and Compute technology including related Security aspects
Understanding and ability to follow on a high level new technology trends to incorporate this into the service delivery, project and provider management
Customer orientation with a very strong focus on quality
Very good German and English language skills fluent in spoken and written
DevOps service delivery experience
Experience with usage Public Cloud Infrastructures (Google Cloud Platform, AWS, Azure etc.)
Experience in management of technical documentation
Experience in managing infrastructure projects or services or deliveries in large scale infrastructures

Service Delivery Engineer Resume Examples & Samples

You will actively drive Capacity Management by analyzing infrastructure consumption trends to trigger timely HW orders according to the Engineering and Architecture guidelines and bill of materials
You will have the opportunity to coordinate, support and drive Compliance Audits (ISO, SOC etc) and Hacker Simulations with internal and external service providers
Very strong Project Management skills,
Strong analytical and logical skills to collaborate with technology oriented team members and translate their demand and requirements into Service Provider requirements
High level technical understanding of Network, Storage and Compute technology including related Security aspects
5 years experience in managing infrastructure projects or services or deliveries in large scale infrastructures

Senior Service Delivery Engineer Resume Examples & Samples

Learn, deploy and document newer technologies for the potential deployment of services
Following a development and release life cycle
BS/MS degree in Computer Science, Engineering, or related subject and/or hands on experience using various of the following competencies
Hands on experience working with Linux
Build/Release - Jenkins, Maven, GCC, Ma
Working experience or strong knowledge of Agile methodologies
Strong soft skills and ability to work in a collaborative manner

IT Service Delivery Engineer Resume Examples & Samples

Be the first point of contact for IT issues. Take ownership of IT issues and follow them through to ensure they are complete even if passed to another colleague in the IT team
Work within a virtual team to provide support to staff around the global with IT issues escalating where necessary to other teams. You are responsible for any escalated calls and will ensure that these are resolved acceptably to both parties
Act as the senior technical authority on site for local systems such as servers, storage telecoms and networking
Manage company phone systems and time clock systems
Responsible to ensure adequate backups are completed
Monitor the availability of global systems through existing portals and log/resolve/escalate issues
Providing technical assistance and training to computer users on the application software, hardware and computer services
Responsible for IT hardware and software inventory
Liaise with vendors and suppliers on software, hardware, telecommunication for leased line and telephone system to maintain proper relationship for better maintenance and support for local systems
Knowledge of ITIL Service Management and process execution is a benefit
Knowledge of Microsoft Windows client and server operating systems
Knowledge of VMware Vsphere infrastructure
Knowledge of HP server and storage technologies
English is the language of TT and an ability to communicate in English is required
Experience of working in a global multinational company
At least 3 years’ experience in IT

IT Service Delivery Engineer Resume Examples & Samples

Educated to degree standard
Foundation Certificate in ITIL
Microsoft Certified Professional
Excellent customer focused approach and commitment to service delivery
Ability to prioritise workload
In-depth knowledge of Windows environments- specifically
Exchange 2010 and above
Windows Microsoft Office
Office365
Desktop Operating System building, maintenance and deployment
In-depth knowledge and experience with Antivirus technologies
Working knowledge of networking technologies
Understanding of internet technologies (WWW \ FTP \ EMAIL \ TCP\IP \ VPN)
Logical and methodical approach to working
Ability to negotiate with and influence staff at all levels
Knowledge of Mac OSX
Ability to speak German, Polish or French
Knowledge of ISO 27001
Knowledge of ITIL
Knowledge of Skype for Business
Knowledge of Telephony technologies such as Avaya IP Office
Group Policy
Knowledge of scripting in PowerShell , batch files or VBScripts
Virtualization (Hyper-V, VMware)
3 years’ experience within an IT or Application support environment
5 years’ experience within an onsite IT customer facing role or similar

Service Delivery Engineer Resume Examples & Samples

Work with customers to troubleshoot and resolve complex 4G Roaming, IMS, VoLTE interworking problems and product issues
Using NetScout tools, design and develop reports for mobile networks
Bachelors Degree in Electronics/ Communication/ Electrical or Computer Science/Network Security or equivalent experience
Solid understanding of VoIP and Wireless Protocols (SIP, MGCP, H.323, RTP, GTP, GRE, Diameter, etc)

IT Service Delivery Engineer Resume Examples & Samples

Reports into the US – Regional Service Delivery Manager
Act as host and event manager for executive online conferences
At least 2 years’ experience working in a manufacturing environment
Highly organised with very strong time management
Ability to work autonomously
Ability to internalise and advocate the customer’s position
Operates with the utmost integrity
Strong team Focus
Logical, thorough and process based delivery style
Precise and have attention to detail, meeting commitments and delivering continual improvement within communicated and well managed budgetary restrictions

Service Delivery Engineer Resume Examples & Samples

Responsible for the integration, configuration, operation and maintenance of UC services and systems
Monitoring of utilization and availability in accordance with the agreed SLA
System operations and maintenance and system documentation in accordance with compliance requirements as well as quality assurance and development of standards
Planning and implementation of failure and disaster recovery test
Ensuring system integrity and security through log analysis and patch management
Providing 3rd Level support in close cooperation with manufacturers (e.g. “TAC” cases)
Technical liaison between Schenker and UC component manufactures (e.g. Cisco)
Execution of project management tasks in UC projects and responsible to provide project deliverables
Taking technical lead position in UC deployment projects
Monitoring the infrastructure systems and services
Optimize costs and ensure orderly licensing
Continuous improvement of the architecture and technology of the service to achieve costs savings and enhance service quality and usability
Work together with the UC Architects to derive improvement measures of the platform and take responsibility for the implementation
Promote development and implementation of technical guidelines and standards
Ensure proper documentation of the platform

ACS Senior Service Delivery Engineer Resume Examples & Samples

Technical Delivery of Oracle DB Migrations (SAP and/or Non-SAP)
SAP and Non-SAP Migration project staffing and follow- up tasks
Interact with key customer personnel to enhance
Performing pre-sales activities, excellent presentation skills
Technical lead function, train the trainer approach, be a key player in the global acting team
Technical Cooperation with our partners (SAP, IBM, HP,. ATOS, T-Systems)
Dedicated technical contact with a deep knowledge of the customer's technical requirements and environments
Be available to work in 24x7 capability, frequent travel (global)
Off-hours and Weekend Support (pager support) based on a rotation model
Willingness to work over the weekend (prod cut over’s)