Service Dispatcher Resume Samples

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C Hyatt

Consuelo

Hyatt

9867 Emil Road

Dallas

+1 (555) 999 0428

9867 Emil Road

Dallas

Phone

p +1 (555) 999 0428

Experience Experience

Philadelphia, PA

Service Dispatcher

Philadelphia, PA

McCullough Group

Philadelphia, PA

Service Dispatcher

Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly
Assists Service Management whenever necessary
Performs timekeeping and payroll work and processes case jobs and damage claims; and
Professional appearance and work ethic
Operates two-way radio in accordance with FCC regulations and IPL Distribution Operations working rules
Valid driver license in the state that you will work and a good driving record
Assists Service Advisors in task as assigned

Philadelphia, PA

Trane Service Dispatcher

Philadelphia, PA

Reinger and Sons

Philadelphia, PA

Trane Service Dispatcher

Reviews project paperwork, complete calls, and forwards project paperwork to Project Administrators
Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians
Proactive approach with willingness to work independently as well as part of a team
Generates Work Order Documents, dispatches technicians, and notifies customers
Inputs project location to system
Coordinates operations interaction with the Parts Department and Acquisition, as necessary
Responsible for customer interaction/satisfaction

present

San Francisco, CA

Dispatcher Service Technicians

San Francisco, CA

Lynch-Connelly

present

San Francisco, CA

Dispatcher Service Technicians

present

Follow up on all pending and recommended work with customer utilizing the pending work log
Assist customers in the set up of Veritiv as a vendor for their purchase order system
Create dispatch ticket for all service calls, dispatch Service Technicians, then debrief Technicians after completion of each call
Create sales leads from service inquiries
Check service work orders for accuracy
Work with Credit Department to set up new customer accounts
Maintain the dispatch board / schedule and forecast workload for 2 – 3 days out

Education Education

Associate’s Degree in Urgency

University of Georgia

Associate’s Degree in Urgency

Skills Skills

-Strong accuracy and attention to detail is critical
Basic knowledge of computer applications
Quality-Focus
Medical/dental, life and disability insurance, tuition assistance, 401K and much more!!!
Strong organizational skills
Professional Training designed to develop your skills
Adaptability
Excellent verbal and written communication skills
Strong customer service and problem solving skills
Strong desire to learn

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15 Service Dispatcher resume templates

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Service Dispatcher Resume Examples & Samples

Greets all customers entering the service area and directs them to the appropriate person or location
Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required
Prioritizes and controls all comebacks to ensure proper and prompt attention
Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor
Opens and closes repair orders
Prepares a list of needed service department equipment, supplies, and required repairs and reviews with the service manager as needed
Assists Service Advisors in task as assigned

SCA Service Order Dispatcher Resume Examples & Samples

Knowledge of industry is recommended but not required
High school diploma or general education degree (GED)
Two years related experience and/or training in customer service, dispatching or equivalent combination of education and experience

Service Dispatcher Resume Examples & Samples

Monitor computer for fire alarms, trouble alarms and supervisory alarms. Log all information pertaining to alarms on electronic log sheet and fire alarm log sheet
Prioritize and respond to emergency calls. Contact the appropriate shop personnel regarding critical or emergency situations
Monitor computerized critical environmental alarms, such as air handling units, cooling towers, air conditioning units, constant temp rooms, cold rooms, exhaust fans, return fans and chilled water pumps
Answer incoming calls to assist internal and external customers via phone. Handle walk-in customers’ requests. Receive information, prioritize, log and route maintenance issues to the appropriate personnel, including but not limited to Facilities Shop Technicians, Housing and Dining, Athletics, specific building maintenance crews, CUPD, and Contractors
Communicate with customers to determine details and priority of service requests. Within the service request, provide accurate and complete information, including location, billing, nature of issue, special circumstances such as availability, contact information, and updates
This position will go out into the field alongside Trades personnel to better understand the nature of service calls, campus geography, and building systems. Assist with service calls, including troubleshooting to find the root cause
A cover letter that specifically addresses the job requirements and outlines qualifications
A current resume
DD-214 for veteran applicants
You must include your answers to the following questions as an attachment to your application in order to be considered. 1. Explain in detail your Customer Service work experience. Explain what you feel are essential skills to providing the best customer service possible. 2. Have you had any high stress jobs in the past? Please tell us what they were, and what coping skills you possess that enabled you to handle these situations. 3. Tell me why you want this particular job and what skills you possess that will benefit you in this position. Please attach them to this application under the required documents

Service Dispatcher Resume Examples & Samples

Developed customer service / conflict resolution skills
Computer literate / ability to type 40+ WPM
Collaboration
Customer-Focus
Dedication
Quality-Focus
Tact
Team-Focus
Versatility
Strong desire to learn

Projects Coordinator / Service Dispatcher Resume Examples & Samples

Experience interacting with all levels of management and departments within the company, as well as with suppliers
Must have the ability to work on multiple projects and assignments
Superb communication skills - both written and verbal
Exceptional organization and prioritization abilities

Service Dispatcher Resume Examples & Samples

Effectively utilize customer service skills, technical abilities and ADT resources to deliver best in class service to our internal/external customers
Provide quality service to increase customer satisfaction
Assigns the next job ticket to the service technician
Clears and bills job tickets for service technician
Places systems on test and views signals for the service technician
Notifies the Area Coordinator if a service technician cannot complete the job ticket as assigned; or a service technician requests more work to be assigned
Creates customer for life at every interaction and look for ways to contribute to the ongoing improvement of the overall customer experience
Must be able to work evenings and weekends**
Minimum of one (1) year of Customer Service experience required (external or internal)
Strong customer service and problem solving skills
Ability to handle multiple tasks while working productively in a fast-paced changing environment
Fast and accurate data entry skills [35 wpm+]
Basic knowledge of computer applications

Hudson Chrysler Jeep Dodge Ram Service Dispatcher Resume Examples & Samples

Implements and maintains an effective dispatch system
Ensures proper repair order documentation, i.e., complaint, cause, and correction noted on every repair order with punch time for each operation
Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer
Maintains timely and professional contact with service customers
Maintains an organized and up-to-date repair log
Prepares estimates when required
Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly
Checks customer credit status
Ensures that technicians follow warranty material disposition procedures
Communicates job status with the next shift supervisor
Schedules maintenance for service department vehicles and equipment
Prepares a list of needed service department equipment, supplies and required repairs, and reviews with the service manager as needed
Coordinates parts requirements with the parts department-contact special order parts customers immediately upon receipt of parts orders to schedule appointment
Advises parts manager and service manager of repetitive shortage so that corrective action can be taken
Maintains high customer satisfaction ratings
Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc
Arrives to work on time
Accepts constructive criticism

Service Dispatcher Resume Examples & Samples

Tracks shop workload to ensure timely repairs
Dispatches work based on Technician's skill level and promise time to ensure vehicle is fixed correctly the first time on time. Ensures 100% customer satisfaction
Tracks technician productivity to ensure fair distribution of work
Maintains a service scheduling form (route sheet) on an accurate and continuous basis
Checks and monitors progress of repairs throughout the day. Notifies ASM/Managers of potential production problems
Maintains communication with ASM's, Management and Technicians regarding job status
Provides additional vehicle condition information to the technical staff as needed
Properly documents repair order changes
Ensures that the flat rate time or other required timekeeping according to the service department and/or manufacturers procedures has been met
Conducts all business with sincerity, honesty and genuine concern for customers
Books outlines on RO's as the Technician completes the job
Uses appropriate billing tools and follows all Manufacturer, State and Federal requirements
Conducts business with sincerity, honesty and genuine concern for customers
Tracks of all carryovers ensuring timely completion of vehicle repairs
Pre-schedules appointments for all special ordered parts
Monitors the status of special order parts on a daily basis
Reports to management any situation or condition that would jeopardize the safety, welfare, or integrity of the dealership, its customers or employees
Assists Service Management whenever necessary
Two (2) or more years’ experience as a dispatcher for an automotive dealership/service department
Proficient at operating a personal computer including Microsoft Office: E-mail, Excel and Word
Outstanding communication skills, both verbal and written

Service Controller / Dispatcher Resume Examples & Samples

Provides customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips
Manages emergency situations for vehicle operators; act as liaison between the carrier and emergency services
Experience with Trapeze is required
CDL with Passenger Endorsement required

Service Scheduling Coordinator / Dispatcher Resume Examples & Samples

Schedule CSE calls and dispatch them to customer sites
Prioritize field service work for each CSE
Handle incoming customer and CSE calls
Reschedule calls as needed to accommodate CSE schedules
Schedule secondary (“PM, CSTY, TRAINING”) CSE tasks
Escalate issues to Field Service Manager (FSM) if necessary
Partner as a team member for the assigned service region to assist in the success of daily metrics
Daily wrap up activities and communication to CSEs
Customer followup to ensure their needs were met and scheduled additional Service if necessary
Schedule new equipment installations
Confirm lead times and delivery of parts needed for scheduled service
High School Education
Minimum 2-5 years of experience in a call center role
Ability to support a territory with 12-20 CSE’s
Experience in customer service or customer facing role
Experience in logistic scheduling is preferred
Experience with Oracle is preferred
Proficiency in Microsoft Office: Outlook, Excel, Word
Sage Quest Mobile Control experience would be preferred

Field Service Administrator / Dispatcher Resume Examples & Samples

Daily monitoring and management of the Field Support and NGenera mailboxes to respond and answer requests from our Life Fitness Direct Technicians. This responsibility includes, but is not limited to
2+ years of proven experience in a Customer Service/Inside Support role required
High School Diploma required. Associate's degree in a technical field OR Bachelor's degree highly preferred
Previous experience in a customer facing role required
High-level of professionalism with excellent communication skills (both verbal and written)
A positive, proactive, and helpful attitude
A desire to complete tasks with urgency and accuracy with a desire to learn and grow within an organization
Strong problem solving skills, a keen attention to detail / accuracy
Collaborative style with a proven ability to be a good team-player
Ability work independently, adapt quickly to change, to multi-task and work within a fast-paced, deadline-driven environment

Bsrc Service Dispatcher Resume Examples & Samples

Answer and log or route all incoming calls
Schedule technicians to satisfy customer requirements
Perform wide variety of operational and administrative functions such as billings, service
Excellent verbal communication skills including, but not limited to, the ability to greet and communicate with customers effectively both in person and via phone
Proficient in Microsoft Office programs including but not limited to, Word & Excel Strong Communication and organizational skills
Demonstrated ability to provide a high level of customer satisfaction
2 years of dispatch experience or in a related field
High School Diploma Required & College is a plus

Service Dispatcher Resume Examples & Samples

Associates degree or higher preferred or 2-5 years equivalent industry or experience
Expresses strong customer service orientation or related dispatching experience through excellent written and verbal/phone communication skills
Has strong organizational and multi-tasking skills, demonstrates sound judgment and excellent decision-making abilities, and shows a great attention to detail
Ability to positively contribute to the Branch team environment by taking initiative to learn and improve upon skillsets
Possesses strong planning and organizational skills, both written and verbal
Uses technology with efficiency, including Microsoft 365 and SAP CRM platforms
1-3 years dispatching and customer service experience, with previous experience in the Dental Industry preferred
Previous working experience with project or resource coordination
Bookkeeping/accounting experience preferred
SAP Experience
Experience in a high volume call environment

Service Dispatcher Resume Examples & Samples

2 years of customer service experience
Must have excellent communication skills, be detail oriented
Familiar with Microsoft office
Ability to multitask with quality results

SCA Service Order Dispatcher Resume Examples & Samples

Experience scheduling and optimizing travel routing and ticket assignment
Ability to acquire and maintain US government security clearance and/or Common Access Card (CAC)
Experience with MS Windows OS and MS Office applications

Flex Room Service Dispatcher Resume Examples & Samples

Follow Omni guidelines for up-selling to enhance revenue and guest satisfaction
Process and expedite Select Guest (loyalty program) orders
Follow Omni’s “Moments of Service” guidelines for receiving guest orders via telephone and on-line
Follow Omni’s “Moments of Service” guidelines to confirm the details of each guest order, quoting accurate delivery items and following up on any needed or suggested menu items and preparation details
Enter all guest orders into our point-of-sale system (MICROS) according to Omni standards
Ensure all proper details about the order and pricing/delivery times are communicated to the Kitchen and Room Service delivery teams according to our standards
Work closely with In Room Dining Servers, accurately communicating pertinent order information, to ensure all orders are delivered efficiently and to the guest’s specifications
Ability and willingness to work a varied work schedule including nights and weekends
Ability to communicate clearly with guests and co-workers in English both verbally and in writing
Working knowledge of computers and telephone systems
Previous cashiering experience preferred
Knowledge of Micros point-of-sale technology preferred

Service Dispatcher / Coggin Ford Resume Examples & Samples

Help generate service orders
Help expedite the flow of cars in the service lane
Scheduling appointments, and maintaining an organized schedule
Conducting post-repair follow up
Resolving customer complaints
Other duties to be determined by management
Continue to maintain Coggin’s value, quality, and integrity
Ability to work hard with limited supervision
Automotive service experience preferred
Must be able to manage in a fast paced work environment
Must have great customer service skills
Must be able to pass pre-employment screens (Background & Drugs)

Service Dispatcher Resume Examples & Samples

Answer incoming service calls, schedule service calls with customer, dispatch service technicians
Enter time & materials into computer system & bill service calls daily
Assist customers with scheduling/billing questions
Generate purchase orders for technicians when needed
Assist customers with purchasing parts/filters, etc

Trane Service Dispatcher Resume Examples & Samples

Coordinates service resources
Assigns team members to project
Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability
Inputs project location to system
Generates Work Order Documents, dispatches technicians, and notifies customers
Responsible for customer interaction/satisfaction
Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians
Coordinates operations interaction with the Parts Department and Acquisition, as necessary
Reviews project paperwork, complete calls, and forwards project paperwork to Project Administrators
Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests
Logs service start-up and service work requirements in job tracking system
Responsible for generating, interpreting, and printing various assigned reports
Flexibility to work overtime as needed
One-year certificate from college or technical school highly preferred; or six (6) months to three (3) years of related experience and/ or training; or equivalent combination of education and experience
In depth knowledge of Word, Excel, Outlook, and Windows
Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred
Proactive approach with willingness to work independently as well as part of a team
Strong organizational and time management skills are necessary
Proven experience prioritizing tasks in order to meet tight deadlines within a high paced environment

Service Dispatcher Resume Examples & Samples

You also must complete the Job Bid Questionnaire/Applicant Data Sheet (“JBQ”) and email to: jbq@aes.com
Operational and working knowledge of overhead and underground electric distribution systems, and electric system outage restoration processes
Prior customer contact and electric troubleshooting experience
Familiarity and/or experience in two-way radio operations in accordance with FCC regulations; and
Any other qualifications contributing to the applicant’s ability to do the job
Initiates and issues the necessary switching orders and operations to repair and restore electric service continuity on the overhead and underground distribution systems, including customer switchgear and breakers served at distribution voltage levels, and requires knowledge of transformers, voltage regulators, circuit breakers, capacitors, switchgear and reclosers; directs work on underground distribution areas and complexes, the operation of single and three phase underground feeds and pad mounted transformers
Issues follow-up orders to other departments concerned
Reads, interprets, analyzes and corrects distribution and street lighting maps; uses a basic understanding of line fuse coordination while monitoring and reporting incorrect applications and a full understanding of distribution circuit and street lighting operations in order to use the Outage Management System, office maps and descriptive data received from the field to analyze various trouble information to help determine the probable point of trouble where a circuit is faulted or open
Interprets and relays maps and operating record information to assist field personnel and provide shared safety responsibilities
Represents the Company to customers when the telephone call center is closed
Compiles and prepares reports incident to Distribution Operations
Maintains a Distribution Operations log, recording abnormal conditions, outages on the distribution system and their causes; authorizes and records “hold cards” for safety of workers when taking out or putting into service distribution and street lighting circuits or equipment
Receives, relays and records intra-company, inter-company, police and fire department communications
Performs timekeeping and payroll work and processes case jobs and damage claims; and
Operates two-way radio in accordance with FCC regulations and IPL Distribution Operations working rules

Service Dispatcher Resume Examples & Samples

Take incoming customer calls
Schedule and coordinate service calls
Create dispatch tickets for service calls
Dispatch service technicians to their calls
Debrief service technicians after completion of each call
Update the system with the technicians on call and time off schedules
Respond to all email and incoming messages from numerous mailboxes
Maintain the dispatch board/schedule
Forecast workload for 2–3 days out
Contact customers with a “parts pending “ status as parts are received for calls
Participate in daily conference calls with DSM’s (District Service Manager), where you will escalate SLA and technician availability concerns
Perform on-the-job training as needed
Provide technician support regarding ticket information, directions, promised scheduled times, parts needed or any other pertinent information
Acknowledge all new and update existing tickets

Service Order Dispatcher Resume Examples & Samples

Primary responsibility is to answer and manage the center switchboard/phone system and maintain accountability logs for the phone system as required
Greets all customers and makes appropriate referrals and arrangements
Takes messages and relays them to the appropriate technician immediately
Makes follow-up calls to the customer to insure satisfactory performance of service
Fax and/or copy work tickets, orders and documents as needed

Field Service Dispatcher Resume Examples & Samples

Schedule customer repair and assign work to field service engineers, using most qualified technician, while meeting customer demand for timely service visits
Assist in ordering any parts needed for Field Service jobs
Accommodate customer requests for service; where field service engineers schedule changes are necessary to meet customer desired timeframe
Keeps customers informed of job progress, parts availability, cost estimates and job completion
Maintain a high level of customer satisfaction, with excellent work ethic and good communication skills
Review service reports for disposition and invoicing
Invoice contracts and input service level agreements
Process credits as needed, and assist accounting team on resolving issues and discrepancies
Generates, maintains, and provides record keeping functions for Service Quotes and Service Orders
Assist with the administrative tasks for Vendor Programs
Perform other duties assigned by Supervisor / Manager
Associate’s degree or equivalent experience required
3+ years of experience in Customer Service
Excellent communication both written and verbal including computer, reporting, and analytical skills
Understanding of AS400 and/or SAP
Salesforce experience a plus
Proficient with the Microsoft Suite of products
Detail-Oriented and strong team-work skills

Dispatcher Service Technicians Resume Examples & Samples

Take incoming customer calls, schedule and coordinate all service calls as they are received
Create dispatch ticket for all service calls, dispatch Service Technicians, then debrief Technicians after completion of each call
Respond to all messages left overnight
Maintain the dispatch board / schedule and forecast workload for 2 – 3 days out
Contact customers with a “Parts Pending” status as parts are received for scheduling
Follow up on all pending and recommended work with customer utilizing the pending work log
Check service work orders for accuracy
Work with Credit Department to set up new customer accounts
Create sales leads from service inquiries
Resolve customer concerns regarding billing policies
Assist customers in the set up of Veritiv as a vendor for their purchase order system
Coordinate with sales staff on start up deadlines
Advanced customer service skills
Geographical knowledge of service area or map reading skills
Knowledge of packaging service industry is recommended, but not required
Able to read and understand customers PO requirements
Understanding of service related cost and how it affects profitability
Minimum of high school diploma or general education degree (GED)
Two+ years related experience and/or training in customer service, dispatching or project management

Emergency Service Operations Dispatcher Resume Examples & Samples

Demonstrated skill in operating two way radio equipment
Demonstrated excellent interpersonal skills, and the ability to collaborate and maintain positive working relationships with peers and all levels of management
Ability to effectively operate various forms of alarm equipment (security and fire / life / safety)
Skill in speaking clearly and distinctly, using correct English to communicate in a concise and informative manner
Skill in writing concise, logical reports to explain daily shift occurrences, using correct spelling and grammar
Demonstrated experience using computing software applications (i.e. Microsoft Word and Excel) to perform job functions
Ability to maintain equanimity in difficult situations and with hostile callers

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