Dispatcher Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the dispatcher job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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F Skiles

Felipa

Skiles

9704 Braxton Rapid

Philadelphia

+1 (555) 864 7832

9704 Braxton Rapid

Philadelphia

Phone

p +1 (555) 864 7832

Experience Experience

Detroit, MI

Dispatcher

Detroit, MI

Toy-Rice

Detroit, MI

Dispatcher

Work together with drivers, dispatchers and management to create the most effective delivery routes and delivery schedules to maximize driver efficiency
Participates in feedback sessions with management to improve service level performance at customer sites, including high incidence
Utilize systems to assign work, reassign work or balance work ensuring technicians are busy at all times
May recommend to management improvements in procedures to improve customer service
Work with route managers to establish and monitor productivity and safety targets for each driver
Addresses any customer issues and/or provides resolution to problems that are within the scope of work or will, otherwise, engage management for help
Monitor the workflow of dockets between teams that can impact your team. Capture and drive improvements to ensure optimal workflow

present

Dallas, TX

Dispatcher

Dallas, TX

Bogan Inc

present

Dallas, TX

Dispatcher

present

Performs daily routing of field service work orders using established workforce management system
Provides coordination of schedules and directs work of Dispatchers in absence of Manager; works closely with Manager to administer the Dispatch function
Manages technician routes using established workforce management system to ensure customer commitments are met (i.e. install and service calls)
Interprets data from the established workforce management system to identify current and potential scheduling problems
Tracks network trouble and repair. Provides telephone assistance and support to Technicians during troubleshooting and repair
Makes suggestions and recommendations to Supervisors and Manager in an effort to continually improve customer service operations
Maintain and manage a positive work environment by interacting in a professional and polite manner with guests, team members, and park management

Education Education

Bachelor’s Degree in Customer Service

California State University, Fullerton

Bachelor’s Degree in Customer Service

Skills Skills

Extensive product knowledge or the ability to obtain product knowledge
Demonstrated ability to making decisions, learn quickly, thinking rationally and exercising good judgment. Work effectively in diverse team environment
Excellent computer skills; able to navigate multiple programs and windows at once. Comfortable in multi-screen environment
Outstanding communication skills; strong ability to communicate effectively and professionally via e-mail, telephone and 2 way devices
Solid ability to pay close attention to every detail
Good knowledge of basic computer programs such as Microsoft Word, Excel, and data entry
Very good verbal and written communication skills, capable of operating common office equipment, and computer-literacy should include basic keyboard data entry
Solid ability to be results-oriented that makes a difference, taking initiative to make things happen, accepts accountability and has a “can do” attitude
Solid ability to work in a team environment along with the ability to work independently with minimal supervision
Solid ability to exercise good judgment and discretion in selecting methods and techniques for obtaining solutions

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Dispatcher Resume Examples & Samples

Strong communication and interaction skills (written and oral)
Able to act independently and work within tight schedules
Effective and competent office management and organization skills
Excellent computer and software knowledge essential
Proven analytical, evaluative, and problem-solving abilities
Extensive experience working in a team-oriented, collaborative environment

Dispatcher Resume Examples & Samples

Responsible for the entire accurate completion and check-in of the customer Work Order in ICOMS . This includes all equipment provisioning with High Speed data, eMTA phone modems, and converter boxes
Assist Field Service technicians with trouble shooting, technical issues, and equipment updates
Responsible for work management in metro and all outlying work areas which includes measurements to drive high job completion, accurate & on-time routing, & competitive comparisons vs. the divisions in the Region. This includes all work types including: service, SRO's, disconnects, installs, and restarts/upgrades/downgrades
Responsible to assist technicians with accurate routes, calling customers to head off trouble calls, and routing service technicians in metro and outlying areas to maximize division results
Provide technical support for customers on set-up, use of equipment, and how to order pay-per-view events.JOB REQUIREMENTS (EXPERIENCE/SKILLS REQUIRED)
Minimum of three years customer service including two years of technical internet and phone support experience
Excellent communication skills with the ability to communicate clearly & concisely with written and verbal communication
Working knowledge of PC and MAC operating systems
Working knowledge of internet browser software, email, digital video, computer/networking, and home phone wiring
Strong Ability to multi-task and handle multiple tasks in different systems
Must be able to organize, prioritize, make decisions, and work effectively and efficiently under deadlines
Possess analytical thinking, problem solving, and sales skills
Excellent customer service skill with the ability to handle and interact with all internal / external customer situations in a professional manner
Strong computer skills are needed on a daily bases for Microsoft Word, Excel, ICOMS
Experience in Digital Home Phone and High Speed Data with strong technical knowledge highly desirable
Proven verbal, written, interpersonal, & teamwork skills are a must
Timeliness, attention to details, excellent attendance, and flexibility to work overtime or change schedules
Ability to perform effectively and independently in a multi-task environment
Able to perform positively in a fast paced and changing work environment
Excellent administrative, organizational and communication skills are required
Two or more years experience in the telephone or cable industry preferred
Knowledge of the end-to-end phone order flow process
Knowledge in initiating service provisioning processes & coordinating with field technicians & external service vendors
Knowledge of system operations including installation and troubleshooting
2-5 years experience of related industry experience or Time Warner experience
Associates or Undergraduate degree in Telecommunications or Business is preferred
Knowledge of cable system operation including installation, trouble-shooting, modem and network design
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Requires adherence to Time Warner Standards of Business Conduct
Position must assist in maintaining the confidentiality of customer and business data at all times

Dispatcher Resume Examples & Samples

Supports field personnel with activation of customer premise equipment
Works with various and moderately complex software platforms (as noted above)
Interpret data from workforce management systems to identify current and potential field problems
Handles calls from internal and external customers with a high degree of customer service and professionalism
Cancels reschedules and reassigns work assignments for field technicians
Research and identify unnecessary service calls related to discovered issues
Informs and updates field technicians on work in their designated areas
Makes outbound calls to TWC customers for dispatch and/or special project needs
Enters follow-up tasks or referral tasks for field technicians
Attendance must meet department standards
Should exercise good judgment
Must have solid verbal, written, organizational, and interpersonal communication skills
Candidate must be flexible and trustworthy who is capable of accurately handling several actions/tasks simultaneously
Requires ability to interpret, and follow methods and procedures
High level of computer literacy required

Dispatcher Resume Examples & Samples

Perform daily routing of field service work orders using WorkAssure
Manage technician routes using WorkAssure to ensure customer commitments are met (i.e. install and service calls)
Assist field personnel with completing scheduled appointments within designated time frames and ensure that management is kept informed of potential problems
Contact appropriate technicians to resolve system/plant outages by following established procedures
Build work orders and confirm available schedule dates on referrals, new orders and reschedules for technical personnel in accordance to established procedures
Contact customers to confirm scheduled appointments and verify plant up when outages are reported fixed
Log and disseminate information regarding plant down (planned and unplanned) to all appropriate field and customer contact personnel
Assist customer service with escalated request in a timely fashion
Contact customers to confirm scheduled appointments, trouble shoot and verify plant up when outages are reported fixed

Dispatcher Resume Examples & Samples

Schedule, route and assign work orders in a timely manner
Prepares monthly departmental reports and submits to supervisor
Promotes good customer relations through telephone contact within compliance of established company policies and procedures
May communicate pertinent information including customer service issues, outages, etc., to other systems
Inform supervisor as necessary
Maintain a professional attitude and appearance
Perform other related duties and tasks as assigned
Computer experience required. Knowledge of Icoms Billing System and familiarity with Microsoft Office Suite preferred
Customer service & workforce management experience preferred
Must possess the ability to communicate clearly and effectively in a courteous and professional manner with customers and other employees
Must be assertive, independent, and reflect confidence in others and deal diplomatically with hostile and pressure situations

Dispatcher Resume Examples & Samples

Anticipate, Identify, Prioritize,& Resolve/Eliminate problems through effective delivery planning and scheduling
Schedule and maintain support for dispatch of Field Technicians, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs
Record and maintain files and records of customer requests, work requests and tickets as well as services performed, charges, expenses, inventory, and other information as needed for dispatch function
Knowledge of Arris, Unified, IssueTrak and Tech-director
Prefer Knowledge of dispatch operations, and use of dispatch common tools
Ability to read, analyze, and interpret common scientific and/or technical journals, financial reports, and legal documents

Dispatcher Resume Examples & Samples

One or more years of experience working in a fast-paced customer support environment requiring heavy telephone, e-mail, or face-to-face interaction required
Excellent verbal, written and interpersonal communication skills required
Pleasant telephone manner and proven ability to promote a positive company image on a consistent basis required
Ability to prioritize, organize and perform multiple tasks simultaneously required
Ability to learn quickly and apply that knowledge, along with the ability to work in a team environment is required
Ability to quickly acclimate to change
Ability to work all shifts including evenings and weekends required
Knowledge of CSG and CSG’s WorkAssure or other computerized workforce management application is preferred
Technical aptitude or working knowledge of cable, internet / modem preferred

Dispatcher Resume Examples & Samples

Update, create, clear work order requests from field pesonnel. Process payments
Route same day work to field personnel via workforce management
Process email & IssueTrak requests
Maintain daily technician logs to ensure proper update of each work order
Answer incoming text messages and phone calls
Ability to troubleshoot and correct issues related to provisioning (send hits, OMSe)
Ensure reliable exchange of information between other departments and field personnel
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Demonstrated ability to use ICOMS, Unified, Issue Trak, email, IM, MS Excel & Word
Basic understanding of Unified/ATG tools and provisioning (Bin files, IP addresses)
Basic Phone, HSD & Video troubleshooting abilities
Understanding of OMSe phone provisioning
Ability to support the department efforts 365 days, including holidays
Build and maintain positive relationships with internal and external customers on an ongoing basis
Project a positive attitude and be a team player
Basic PC and data entry skills (alpha and numeric)
Ability to handle multiple tasks (i.e. typing, data entry, answering phone, reading screen print, etc.)
Good verbal communication, organizational, problem solving and interpersonal skills
Ability and willingness to work flexible shifts with minimal supervision
High school diploma or general education degree (GED); or zero to three months related experience and/or training; or equivalent combination of education and experience
Technicial plant knowledge

Dispatcher Resume Examples & Samples

Performs daily operations of WFM system, ICOMs, Digital phone tools making sure that the field personnel including Operations, Engineering, and Sub-Contractors, following procedures and performing on their shift
Demonstrate the ability to multitask by prioritizing varying workloads and effectively allocation company resources
Answers incoming ACD lines helping the field personnel with the customers, resolving work-order issues, which includes; verifying services, order modifications not able to be made from the technician’s laptop
Activating cable cards, cable modems, balancing customer premise equipment, OMSE issues, Modify Workorders, and other addressable equipment providing field help and customer questions in a professional and courteous manner
Defines problems and provides solutions relative to the daily operation of the department. Including daily strategies to ensure all department goals are met and productivity is at a high level
Ensure appointment timeframes are met and reorganization of work to accommodate delays and relay delays to customers
Understands zones and sub zones set up in WFM and ICOMS
Partners with the technicians to communicate/updates customers about appointment times
Monitor the pending calls and maps in WFM and Sagequest to efficiently move work to the closest skilled technician
Ensures each job is completed and correct any orders prior to overnight processing
Read and respond to text messages sent in by technicians including adding and transferring equipment, adding solution codes and resolving orders
Works closely and professionally interdepartmentally as well with other departments to ensure completion and tracking of all fieldwork
Requires ability to maintain and enhance working knowledge of the continually changing trends in consumer electronics which includes but is not limited to cable card, fiber optics, audio/video/telephony technology, Road Runner, internet access and Electronic Field Management Systems
Must possess excellent verbal communication skills (this includes the ability to communicate effectively, tactfully and courteously with all internal and external customers)
Must possess minimum one year of Windows based computer experience (Microsoft Office)
Must be able to continuously learn and retain knowledge of new services and promotions being offered by the company
Must be able to work flexible work hours and be available for overtime as required by business operations
Must be able to answer telephone calls at levels set by department standards
Understanding of RF; Basic cable, HSO, Digital Phone, and DSAM experience preferred
Work Force Management experience preferred
Management reserves the right to add or change duties and job requirements at any time
A minimum of one to two years experience in customer service with a basic understanding of customer service is required
Two to three years’ telephone customer service experience in a fast paced customer oriented office preferred
PC experience required
The ability to read maps
Demonstrates self-motivation and is able to perform effectively and independently in a multi-tasking environment
Possesses excellent communication, leadership, and organizational skills
Requires ability to effectively defuse emotionally charged situations with customers or technicians over the phone
Requires ability to exercise good judgment (keeping in mind company policies and procedures as guidelines) in scheduling installer/technician calls and satisfying customers’ wants and needs
Requires ability to think through a problem, analyze and break it down into parts to resolve or come up with a logical solution
Requires ability to work in a fast paced environment
There is a constant heavy flow of information in the Field Operations area therefore quick, clear and concise answers to all types of questions are important
Knowledge of the job, patience and a good attitude are key elements in the day-to-day functions
Flexibility and dedication are important because this department runs 24-hour/seven days a week
Requires ability to be watchful, to anticipate, act quickly and maintain mental focus

Dispatcher Resume Examples & Samples

Ensures installation/service routing
Answers inbound calls from technicians, installers and contractors to close out work orders
Ensures proper coding on accounts to pay the technician and proper customer billing
Enters customer adjustments as needed
Adds equipment to the account and properly balances all services
Provisions modem in OMSe on digital phone Troubleshoot equipment through NYROC and NSM tools
Performs “not at home” verifications
Closes drop bury and disconnects from information submitted by the Field Groups
Answers inbound help line request calls and interfaces with Field Groups to resolve issues. · Routes any escalations to the proper field group
Closes installation quota on a daily basis and manages service quota throughout the day
Handles escalated and in-depth field issues
Utilizes work force planner to schedule, route and distribute Field Group work orders
Monitors work order completions throughout the day communicating levels of timeslots with Field Groups
Performs quality control checks on service calls to minimize unnecessary truck rolls
Contacts subscribers to confirm service appointments as well as take corrective action to resolve concerns prior to the technician arrival
Cooperates with co-workers
Responds politely to customers
Works as a member of a team
Accepts change in a productive manner
Performs other duties as assigned. Required Qualifications
Proficiency in computer applications required
Ability to read and write in English and use arithmetic skills to accurately complete daily work orders and other paperwork required
Strong written, verbal, and interpersonal communication skills required to effectively communicate with management, co-workers, and customers required
Ability to work in a high-pressure environment
Ability to be neat with self and conducts self in a respectable, responsible, courteous manner required
Portrays a cooperative and positive attitude toward customers, employees, and the Company
Ability to work hours outside of normally scheduled shift with little or no advance notification required
Previous dispatch or cable/technical experience preferred
Knowledge of basic electronics/electricity preferred
Ability to multi task in high pressure environment · Good verbal, written and interpersonal communications
Ability to handle all customer service inquiries through effective communications, organize and implement several responsibilities simultaneously
Ability to maintain customer and personnel information in a confidential and professional manner

Dispatcher Resume Examples & Samples

Performs daily routing of field service work orders using established workforce management system
Manages technician routes using established workforce management system to ensure customer commitments are met (i.e. install and service calls)
Using established procedures, notifies and updates Field Technicians on work/tasks or referrals in their designated areas, e.g. assist fix agents with system/plant outages
Navigates the billing system to build or edit work orders and confirms schedule availability for referrals, new orders and reschedules for Field Technicians, in accordance with established procedures
Interprets data from the established workforce management system to identify current and potential scheduling problems
Completes, cancels or re-assigns work assignments for Field Technicians and safeguard operations by informing management of potential problems
Handles in-bound/out-bound calls for both internal and external customers and provides exceptional customer service
Contacts customers to confirm scheduled appointments, performs basic (Level 1) troubleshooting and verifies the plant is restored when outages are reported as resolved
Logs information regarding plant outages (planned and unplanned) and disseminates to all appropriate field and customer contact personnel - Researches and identifies unnecessary service calls related to known issues
Works with various and moderately complex software platforms
Assists Call Centers with escalated requests in a timely fashion
All Residential Dispatchers must successfully complete the Time Warner Cable Residential Dispatcher training program, which includes virtual classroom learning, field training, and evaluation of individual work within the established workforce management system and billing system, within six months of their hire date
Must effectively perform multiple tasks simultaneously and constantly throughout each workday using various communication methods
Must possess relevant knowledge of, and be able to effectively utilize, desktop computer hardware and software
Must be able to understand signal levels of various resources to troubleshoot various problem types
Must be able to use various electronic devices for in-bound and out-bound communication while providing exceptional customer service (e.g. email, phone, text and in-person skills)
Must be able to use online knowledge systems and search for reference procedures and work aids (i.e. paperless resources)
May be required or called upon to assist in on-the-job training of other Field Dispatchers as necessary

Dispatcher Resume Examples & Samples

Dispatch tasks and incidents to team members
Escalate to L1, L2 or L3 accordingly
Improve process and work practices
Work closely with QA to suggest improvements in support process and efficiency gains
Actively engage in various improvement opportunities
Act as 1st level support for the tools when taken out of rotation
Handle user communication and manage escalations
Raise and follow-up on change requests
Initiative to drive things proactively without supervision
At least 2 years of experience in IT preferably as dispatcher and/or QA in Service Desk, Help Desk or similar support group
Experience working with Remedy, HP SNOW, JIRA or similar ticketing system
Great work organization and ability to work on priorities
Ability to identify and solve technical issues
Be confident when communicating with people at various levels of seniority
Process oriented approach
Some knowledge about software development methodologies
Good English language skills is a must

Dispatcher Resume Examples & Samples

Being single point of contact for other teams and clients requests (hw,sw,packaging)
Lead resolution of issues and/or, collection of project requirements
Coordination and follow up of projects
Be the link to IDC Poland for scripting/packaging
Coordination international teams for operational items
Continually match workload and resource skill to optimize deliverable execution
Ensure team mailbox and other queues are handled
Lead the implementation by training the team on recommended processes and monitor compliance of new processes
Monitor and report Key Performance Indicators of the team
Analyze metrics to identify trends, make recommendations to improve operations
Support & advise Team leader

Dispatcher Resume Examples & Samples

Maintain awareness of lock and unlock protocols for various locations
Answer all phone calls, helping customers through to completion of their problem of local security issues
Answer radio calls and dispatch with a clear and professional demeanor
Properly format visitor requests to enter into the management system
Maintain awareness of and rotate duties through both Glendale and Burbank properties
Maintain proficiency of GSCC systems for incident management, emergency notification, visitor management, camera management, and door management systems locally
Produce local daily activity logs
Maintain knowledge of Unified Incident Command Team activation protocols
Manage multiple phone calls and radio channels
Dispatch security, fire and medical resources
Use incident management software
Commitment to strong customer service mindset at all times
Check email in a timely manner

Dispatcher Resume Examples & Samples

Dispatches and routes statewide field personnel via text, e-mail, or telephone for work orders and tech calls
Knowledge of typical work orders and service calls
Thorough knowledge of statewide service areas and street locations
Routes AM statewide foremen changes & ensures a first job of the day exists for all field service reps
Able to understand and utilize WorkAssure’s tech director for field service rep status and job support
Closely watch and reassign jobs in WorkAssure if field service rep is running late or job is in jeopardy
Communicate, review, clarify, and update work orders/tech calls for statewide field service reps with billing problems or requests that cannot be done on the tablets
Assists statewide techs with real-time activity alerts and real-time fleet mapping with SageQuest
Performs hand-offs within and outside his/her group for lunches, breaks, and shift changes
Works closely with the TOC to understand area outages and maintenance
Interacts with ATS group for technical background issues and other related dispatch information that needs to be related to them
Able to verbally communicate in a clear and concise manner instructions to field personnel
Develops and interacts with statewide foremen to bring collaboration of field and dispatch efforts to a maximum efficiency level
Utilizes Avaya soft/hard phone and is on the statewide hunt group. Also uses the computer to do emails and text as well as cellular phones to dispatch calls
Schedules, routes, and reschedules installation and service calls for customers
Contacts customers on pre-call basis by telephone for the field service rep
Utilizes computer to track calls
Prepares and maintains reports and other information on customer service calls and field service rep statuses
Updates day of crew stats, on-time arrival logs, and start of the shift database on a daily basis
Files and emails reports electronically
Contacts customers in order to ascertain satisfaction
Follows up with customers on the telephone to see if work has been satisfactorily completed
Utilizes excellent listening skills to hear and understand the customer
Thorough knowledge of cable product and services
Able to verbally communicate resolution

Dispatcher Resume Examples & Samples

Receive and take ownership of escalations via all agreed channels
Co-ordinate high severity or complex incident resolution activities, attend restoration meetings
Assign incoming tickets to IRT or Focus team members based on SLA/Severity/Technology, ensuring that workload is matched with staff ability
Track dockets for SLA and reallocate resources as required to ensure all SLA’s are met
Own and maintain the workflow process for the team to ensure all work is able to be captured and completed within SLA
Monitor the workflow of dockets between teams that can impact your team. Capture and drive improvements to ensure optimal workflow
Ensure all tickets have a root cause identified
Ensure that all resolved tickets have appropriate information entered, including root cause and SLA exception information if appropriate
Ensure that all tickets currently assigned are updated daily
Be an active participant in the GDF continuous improvement program
Work on-call, critical situations, and projects as required
Provide mentoring and SME support to IRT staff
As required, ensure currency and adherence to IBM security policies
Under limited direction, manage ticket flow for the Incident Response team
Ensure that incorrectly assigned tickets are returned to originator in a timely fashion with warm handover if appropriate
Assess tickets as they arrive to the Incident Response queue and determine the most appropriate assignee based on workload, skill set, and the urgency of the ticket
Ensure existing tickets are updated daily, and resolved tickets are closed in a timely fashion
Report on team activities and ticket trends as required by team leader or manager
Assist in team administration tasks such as
Generating rosters,
Updating procedural documents,
Updating team rooms
Conduct daily stand up meetings with team
Provide a single point of contact for all members of the Incident Response team via phone, email and sametime. Escalate issues to team leader, manager or focus team as required
Participate in critical situations and other special events as required
Provide on-call support as per the defined on-call roster
Provide cross-team support with other Intel teams
Adhere to IBM security policies including
Adhere to and ensure full compliance with our ITCS300 workplace security policy
Assist with CERT emergency anti-virus measures –as notified from time to time by your Line Manager
Adheres to IBM’s Business Conduct Guidelines. Eg. Security compliance
Policies outlined in SARM training (SARM1079, 1188, 1200-1202)
Preferred minimum education: 2 year technical or associates degree in a relevant course of study (e.g. CIS computer information systems, CIT computer information technology) or equivalent IT experience
Minimum of 2 to 3 years work experience as a Server Administrator or equivalent IT experience
Training and experience in Windows Active Directory, Citrix, and VMWare desirable
Training and experience in ITIL or other Quality Management framework or standards methodology desirable
Good experience with Problem and Change management tools preferred
Strong skills and experience in MS Excel
Experience with MS Office tools, especially Word and Powerpoint

Dispatcher Resume Examples & Samples

Fulfill time sheet and claim focal point role
Fulfill Education focal point role
Help Spanish job transfer with translating the supporting documents and also with interpreting during calls and meetings
1-2 years experience in relevant position

Dispatcher Resume Examples & Samples

Answer multi-line phones, directing calls to appropriate staff, answering questions, and taking messages as needed
Coordinate appointments for our customers
Greet and provide directions or information to customers
Provide effective and courteous service to all visitors and existing employees
Available to work on administrative activities and other management requests
Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time spent on hold
Work closely with the Service team to ensure a great experience for employees and customers

Dispatcher Resume Examples & Samples

Provide superior customer service while interacting with our internal and external customers
Answer a multitude of telephone and radio calls; determine nature of calls; refer to appropriate department or personnel
Periodically direct guests to the appropriate area or department while providing superior customer service
Answer a wide variety of standard/routine questions; respond to emergencies; dispatch appropriate personnel; report problems related to building, lift or electrical maintenance, grooming, skiing services, police, ambulance and helicopter requests
Act as communications center for department via radio to monitor and coordinate daily activities, emergency responses. Monitor all radio communication to keep up to date on activities and to dispatch calls and messages. Dispatch company vehicles
Maintain various logs and other records related to assigned duties such as: power on and off to all lifts, lift openings and closures. Line checks, mechanical and electrical problems, skiing service, grooming and snowmaking positions
Prepare, update and maintain various reports such as: daily operations, security related reports, accident reporting
Perform various clerical tasks related to department operations
Adhere to Vail Resorts Guidelines including Grooming and Dress Code Policy
Three to five years of relevant organizational and administrative experience, or a combinations of education and experience from which comparable knowledge and skills are acquired
Basic typing and clerical skills
Ability to learn a wide variety of information about department operations quickly
Ability to make decisions quickly and calmly in emergency situations
Broad base of general clerical and office management knowledge and skills
Experience in organizing and maintaining moderately complex filing and records systems
Ability to deal effectively with a wide variety of company personnel, guests, clients and various outside firms and organizations
Able to multi-task in an effective manner
Knowledge of Park City trials and lifts

Dispatcher Resume Examples & Samples

Associate's Degree or in lieu of a degree 2 years of customer service experience in a call center environment
2 years of experience using Microsoft Office, including Word and Excel (data entry)
Bilingual Spanish or French strongly preferred (English/Spanish, English/Portuguese or English/French)

Dispatcher Resume Examples & Samples

Track all activities of each shift
Monitor all radio communications (Public Safety, Physical Plant, MASCO, and Boston PD)
Monitor all cameras. Notify Systems Manager of any malfunctions immediately
Monitor Simplex Fire Alarm Panels
Answer all phone lines (standard, TTY, and emergency)
Enter all shift activities in A.R.M.S. Reporting System
Log into Lenel Alarm Monitoring System
Check email for One Pass Information
Systems Checks (Monitors, DVRs, Satellite phone) and record in log/checklist
Radio checks of all shift personnel at the beginning and middle of each shift
Fixed Post Equipment checks within the first hour of the shift
Check emergency phones once a week. Notify Systems Manager of malfunctions immediately
Dispatcher Tours: To be performed once per month to determine any problems or issues with cameras, door alarms, or other security equipment that may require maintenance or repair
Will access Criminal Justice Information System (CJIS) as ordered by the Officer In Charge (O.I.C.)
Individual must be able to effectively speak, read and write reports in English
Have a basic knowledge of fire alarm systems
Must be able to wear the required uniform
Ability to maintain control and decorum during emergency situations
Must successfully complete the Public Safety Communication Certification Training
Demonstrated capacity to develop & maintain effective working relationships with individuals & organizations reflecting a broad range of identities, perspectives & experiences
Associates degree or 2-3 years related experience
Previous experience as a Dispatcher preferred
Must have a comprehensive knowledge of computer programs
* Application Instructions Specific to this Position ***

Dispatcher Resume Examples & Samples

Dispatch all outbound truckload shipments to carriers for timely delivery to our customers
Review shipment requirements to insure the appropriate carrier and mode is used to minimize freight cost
Responsible for the creation of shipping documents for both domestic and International shipments
Assist Transportation Manager in maintaining good carrier relations and communications
Manage/Maintain the daily shipping schedule and provide monthly reports to the Transportation Manager
Work with Accounts Payable on SAP document corrections
Work closely with sales, customer service, and our carrier base to insure the efficient delivery of our goods
Support/fill in for other shipping office staff. Cross training required to be able to do all job tasks
Responsible for the expenditure of approximately $5 million per year
Education: High School diploma or GED required
Two to five (2-5) years of previous experience dispatching
Knowledge of computer systems and previous experience with programs such as Microsoft Office suite
Understanding of math, written, and reading skills
Solid problem solving skills
Excellent organizational, verbal, and written communication skills required
Strong time management and follow up skills
Ability to work under pressure to complete assigned tasks under stressful situations

Dispatcher Resume Examples & Samples

Communicating with diners, drivers, and restaurants
Identifying and preventing potential issues with deliveries
Ensuring orders are delivered on time
Minimum of High School diploma or equivalent
Customer Service Experience-friendly, positive, can handle difficult situations

Dispatcher Resume Examples & Samples

Computer entry of data
Phone calls - incoming and outgoing
Excellent knowledge of deployment area
Radio transmission - high volume and multiple channels
Coordinate mass casualty incidents
Customer relations (internal/external)

Dispatcher Resume Examples & Samples

Flexibility in work schedule – 24 hour company will require overtime, holiday scheduling, and weekend shifts as necessary
Monitoring drivers to ensure pick-ups and deliveries are made on time; Efficiently route drivers
Strong knowledge of assigned geographic routing territory
Ensuring that all special delivery instructions are executed properly
Reviewing and monitoring discrepancies daily
Schedule deliveries with field agents
Dispatching and monitoring of all jobs and incoming freight
Coordinate pick-ups and deliveries locally
Assure correct shipment handling by drivers
Verifying and responding to client emails
Monitoring shipment notes for pieces, times, and special instructions
Monitoring paperwork from drivers for accuracy
Coordinating / maintaining the dispatch board, ensuring that all special delivery instructions are provided to drivers
Answering phones and providing directions to drivers
Handle customer concerns in an quick and courteous manner, also to escalate unresolved issues to management
Demonstrate professionalism on the phone and in the office
Work together as a team with all departments and offices
Makes suggestions and recommendations to Supervisors and Manager in an effort to continually improve customer service operations
Complies with all appropriate policies, procedures, safety rules and regulations
Assisting in the training of new employees
Performs related duties as assigned
Must be familiar with freight and courier procedures
Computer savvy and comfortable in a fast-paced environment
Ability to handle and direct Independent Contractors on various level
Strong interpersonal skills, positive attitude & self-motivated
Ability to communicate effectively both orally and in writing
Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction
Familiarity with World Courier services and operations
Basic knowledge of Microsoft Word, Excel and inventory management system

Dispatcher Resume Examples & Samples

Work together with drivers, dispatchers and management to create the most effective delivery routes and delivery schedules to maximize driver efficiency
Manage busy inbound and outbound phone volumes with drivers, customer service and other World Courier offices
Coordinate the recovery and tender of freight at local airports
Monitor drivers to ensure customer pickup and delivery expectations are met
Assist in the preparation of packaging materials and cold chain supplies when required by clients for pick up
Monitor and maintain cold chain for all shipments arriving at the port
Monitor clearance status and enter updated notes for Customer Service and origin offices
Ensure that freight is recovered in a timely manner and all special delivery instructions are communicated to our drivers and followed
Ensure that all Company and Regulatory policies and Standard Operational Procedures are followed
Report all complaints, concerns and issues to management immediately
Work well in a team environment
Good organizational skills and attention to detail
Ability to safely lift packages to 40 lbs
Ability to work flexible a schedule including afternoon/evening/ weekends
Ability to work occasional overtime as needed

Dispatcher Resume Examples & Samples

Receive and distribute orders to Food Servers evenly and efficiently
Fire orders through Micros computers to kitchen lines for timely pick up
Answer the phone in a professional manner
Log all food service runs
Add up total hours of service personnel for payroll and budgeting purposes at the end of each shift
Help guests if they need expedited service due to an emergency
Answer all questions the guest may have in a courteous manner
Advise guests of time of delivery
Maintain excellent working relationships with Food Servers, Runners, Buspersons, and other fellow employees
Maintain all safety and sanitation standards
At least 6 months of previous experience in Food and Beverage
Previous experience in a high-volume room service operation, preferably in a casino environment
Ability to manage multiple tasks and remain calm in very high-paced and stressful environment and work under pressure
Ability to listen effectively and make strong judgement calls
Working knowledge of entire room service menu and wine selection

Dispatcher Resume Examples & Samples

At least 2 years of experience as a dispatcher and in customer service
Ability to operate multiple phone lines
Ability to operate two way radios
Working knowledge in HotSOS
Working knowledge with Microsoft Outlook and Microsoft Excel

Dispatcher Resume Examples & Samples

Dispatch vehicles to licensed operators
Review vehicle check sheets and sub-pool dispatch work sheets for accuracy
Initiate vehicle rental agreements assuring completeness and accuracy
Assure rental vehicles are inspected for serviceablity and cleaniess when returned
Maintain radio communications with services drivers
Operate public conveyance vehicles as required
Responsible for shift workers in the absence of the section supervisor
Resolve vehicle dispatch and rental issues with customers
Answer telephones
Perform general filing duties
Assist customers with QOL vehicle reservations

Dispatcher Resume Examples & Samples

Associate Degree or in lieu of a degree 2 years of Customer Service experience within a call center environment
Bilingual English and French both writing and speaking
Excellent communication skills both written and verbal

Dispatcher Resume Examples & Samples

Must have knowledge of radio etiquette and be proficient in communicating on land mobile radios
Must possess computer skills in Excel, Word, and Outlook
Must be able to understand and follow written and oral instructions
Education: A high school diploma or GED and successful completion of all required training courses and field work that led to certification
Licenses and Certifications: Valid drivers’ license from home of record
Security Vetting: Already possess an active DoD or DoS Secret clearance or be able to obtain a favorable Secret clearance prior to being hired. Must maintain eligibility for the duration of the contract;U.S. Citizenship required
Language Skills: Must be able to fluently read, write, speak, and understand English
Medical: Successfully complete and pass the medical and dental examinations as required by PAE and our customer for deployment to Kuwait. Must maintain physical and dental requirements for duration of deployment

Dispatcher Resume Examples & Samples

Utilizes a variety of communication tools to communicate, i.e. telephones, radios, computers, and pagers
Assists to distribute and collect daily communication and transportation tools, i.e. phones, log books, etc. through sign in/out logs
Receives requests and coordinates vehicle maintenance services with the maintenance administrators
Collects and reviews daily pre and post vehicle inspections to ensure that they are complete, and that actions and follow-ups are in place for open inspection items
Maintains vehicle maintenance logs and disseminates per specified process
Facilitates information collection and dissemination for all extended scheduled trips
Effectively communicates requests and information to/from transportation teams and customers
Coordinates daily assignments and schedules for drivers and maintenance administrators
Monitors personnel and/or equipment locations and utilization in order to coordinate service and schedules
Assists with disseminating information to employees about changes in processes, policies, routes, and requirements
Maintains files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information
Compiles data from multiple resources to develop associated reports
Determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications
Confers with customers or supervising personnel in order to address questions, problems, and requests for service or equipment
Solicits updates and advises personnel about traffic problems and other delays such as construction areas, accidents, congestion, weather conditions, and other hazards
Coordinate all efforts in conjunction with Leads, Supervisor’s, Managers and Secretary
Conducts follow-up calls to ensure customer satisfaction
Spearheads the resolution of customer concerns with management
Must be very organized and effective in a high paced environment
Must be able to work during snow events based on the customer’s needs

Dispatcher Resume Examples & Samples

Monitoring WorldSTAR screen 51 / 52 and dispatching accordingly, including confirming special delivery instructions are advised
Monitoring WorldSTAR screen 53 to ensure that freight is recovered in a timely manner
Assigning driver’s names in WorldSTAR screen 62 for exports
Monitoring department / drivers for shipment drops to the airport and logging all Master Air Waybills
Monitoring drivers to ensure pick ups and deliveries are made in a timely manner
Monitoring and maintaining cold chain for all shipments on FDA hold
Proficient knowledge of WorldSTAR applicable screens
General knowledge of the airport and surrounding area
Excellent communication skills and a team player

Dispatcher Resume Examples & Samples

Answer all incoming calls and prioritizing those calls by their importance. Document all information pertaining to the call in CAD and dispatch the appropriate personnel to the incident. Provides information to the Officer for report writing purposes. All information entered is time stamped for documenting purposes
Monitor assigned radio channels for transmissions. As radio messages are transmitted and received from within the Dispatch Center, the Dispatcher assigned to monitor those frequencies will respond in the appropriate manner. Utilize the Delaware 10 code adopted by Christiana Care and Phonetic Alphabet
Monitor Fire Alarm system, dispatch calls to the appropriate personnel and document all information pertaining to the call into CAD
Monitor all CCTV cameras for Christiana Care Health Systems
Ability to multi-task utilizing multiple systems and be in control of assigned position at all times
Monitor Access Control Systems for Panic, Motion and Door alarms as well as Micro, and Reader Issues, within Christiana Care Health Systems. Dispatch the appropriate personnel or outside agency to the alarm activation. Document all information pertaining to the alarm into CAD
Responsible for maintaining current log on for DELJIS and CJIS. Programs are used to assist Officers with pertinent information concerning persons or vehicles regarding their incident
Monitor all elevators located within CCHS facilities. If an elevator malfunctions, the Dispatcher will gather the necessary information needed to advise the appropriate responding and/or responsible units
Dispatch Transportation calls to the appropriate driver
Receive and Dispatch Maintenance calls from 1630 till 0700 Monday-Friday and 24 hours on the weekends and document all information pertaining to the call into CAD
Monitor Maintenance Alarms for Christiana Care Health Systems and notifies proper authority for that alarm
Supplies information to and about the campus shuttle as well as the shuttle bus which provides transportation between Christiana and Wilmington Hospitals. Provides directions to Christiana Care Health Systems Facilities
Two years prior dispatching or Public Safety job related experience
Knowledge of all aspects of computers software systems, and be proficient in data entry
Ability to deliver information accurately and efficiently
Ability to multi-task and perform efficiently under stress with accuracy
Ability to rapidly detect the nature and magnitude of emergencies

Dispatcher Resume Examples & Samples

Dispatcher or equivalent experience required
Proficiency in using a Windows-based computer
Keyboarding skills
Bi-lingual proficiency preferred in some locations

Dispatcher Resume Examples & Samples

Expertise in software systems utilized by team (PDI, Smartbuy, Axxis, Insite 360, etc.)
High school diploma, college degree a plus
Strong math skills
Comfortable communicating with staff at all levels of organization
Experience using MS Office suite with intermediate skills in Excel
Responsive to changing priorities, comfortable managing multiple projects simultaneously
Critical thinker able to take initiative within team environment
Some travel between Global office locations (Waltham MA, Branford CT)

Dispatcher Resume Examples & Samples

Monitors the ready line and communicates with all levels of Avis employees regarding the fluctuating car inventory and availability
Oversees the entire lot coordination of cars and employees from check in area, Service Island, to ready line
Assists Rental Sales Agents with counter sales by providing information on available specialty vehicles while retaining the proper amount of these vehicles for existing reservations
Directs Lead Shuttle Drivers and Shuttle Crews to ensure smooth car movement and availability
Assists internal and external customers with all inquiries and concerns in a professional and friendly manner both on the telephone and in person
Assists/Advises customers with Emergency Roadside Service Calls, Vehicle Exchanges, Lost and Found inquiries, Lot Exiting Procedures, and with any other needs
Follows and maintains Quality Assurance Standards as issued by the company
One to Two Years Previous Customer Service Experience
Strong Organizational Skills
Strong Multi-Tasking Skills

Dispatcher Resume Examples & Samples

Greet guests in a positive, friendly manner and making them feel welcome
Guide guests through all phases of their experience as they order
Exhibit proper knowledge, selling techniques and service delivery of both non-alcoholic and alcoholic beverages
Exhibit proper knowledge, selling techniques, and service delivery of menu items of every course
Consistently follow sequence of service utilizing all proper procedures standardized by the room management
Efficiently input guest food and beverage order into the Micros P.O.S. system
Expedite guest food and beverage order to food server for delivery
Anticipate the guests’ needs and responding appropriately with a sense of urgency
At least 2 years of server experience in a similar, high-volume restaurant environment
Working knowledge of food and wine and able to confidently speak on, as well as able to properly sell such items
Working knowledge of computer programs, Point of Sale (POS) systems, Gocong, and Oepra

Dispatcher Resume Examples & Samples

Related experience in law enforcement, security, or dispatching
Strong problem-solving and time management skills, as well as the ability to multi-task
Demonstrated interpersonal, and written and verbal communication skills, as well as exercise diplomacy, and function efficiently under extreme conditions
Requires sensitivity to issues of confidentiality
Commitment to, experience with, and/or ability to work effectively with a broad spectrum of individuals from a variety of diverse backgrounds
Ability to establish and maintain effective working relationships with associates, staff, public officials, civic and community groups, and the general public

Dispatcher Resume Examples & Samples

Answer all incoming calls concerning maintenance and repairs needed on Property and at off-site locations
Input call details into the computer tracking system
Assign work and message calls to Engineering employees
Respond to the life safety system and fire alarm panel, locate the area of alarm and dispatch it to Engineering personnel to take action
Record all personnel call-ins for the department
Maintain the dispatch log of all activities performed throughout the day, including an accurate account of time and activities in emergency situations
At least 6 months of previous administrative experience
At least 6 months of previous experience in high-end/high-volume customer service
Previous experience with two-way radios and multi-line phones

Dispatcher Resume Examples & Samples

Receive and document requests for vehicles and equipment
Determine and select appropriate type and size of vehicle or equipment based on requirements
Utilize telephone or radio communications equipment to transmit requests to crews or other personnel
Provide route and destination information and instructions
Prepare and maintain appropriate documentation on vehicles and equipment dispatched, gas and oil usage, mileage, repairs, passengers transported, accidents, etc
Direct transportation operations as necessary to accomplish any valid requirement
Cross train as a vehicle operator
Knowledge of two-way radio and telephone operating procedures
Good interpersonal, oral, and written communication skills
Proficient in Microsoft Office software including Word, Excel, and Outlook
Fluent in reading, writing, speaking, and understanding English
Minimum two (2) years of clerical experience
Prefer experience regarding scheduling and operation of motor vehicles

Dispatcher Resume Examples & Samples

Represent the Auction in a professional and courteous manner by ensuring that all transportation callers are greeted professionally and efficiently
Contact customers to determine vehicle availability and condition, and efficiently schedule pick-ups and deliveries
Coordinate and direct the safe and efficient transportation of customers and customer vehicles to and from the Auction and other designated areas
Arrange for pick-up and delivery of vehicles within the standard timeframes prescribed by our accounts
Receive and route telephone and radio calls in a courteous and efficient manner to the appropriate department personnel
Dispatch commercial requests to UPS or other transportation companies
Work closely with lot operations team and van drivers to coordinate drivers for local pickup & delivery
Perform data entry and verify that transportation information is accurately recorded in the system
Perform various clerical and administrative duties relating to transportation pickups and deliveries
Assist with pick-up problems, including contacting the appropriate Auction personnel to resolve concerns promptly
Perform other duties as assigned by manager

Dispatcher Resume Examples & Samples

Effectively route technicians to service calls maximizing efficiency and productivity using dispatch management tools in a manner that exceeds customer expectations and/or service level agreements
Serve as the primary point of contact for technicians within a geographic market or territory
Facilitate technician performance to maximize productivity and profitability through effective call clustering and routing to control cost, enhance efficiencies and meet commitments
Effectively manage work in progress including pro-active management of all open service orders that need parts ordered, are in waiting for parts status or have other special requirements
Build and solidify associate and customer relationships to increase customer satisfaction and retention
Review and resolve escalated service issues and find unique and repeatable ways of solving issues
3+ years experience in dispatch, customer service and/or restaurant management
Intermediate experience in Microsoft Office / Window based environment
Ability to learn unique and proprietary software
Ability to multi-task and prioritize with strong organizational and time management skills
Previous SAP experience

Dispatcher Resume Examples & Samples

Confirm incoming appointments
Assign appointment to technician based on skills and availability
Map routes to ensure technicians complete their jobs in the most efficient way possible
Reroute technicians as needed based on traffic
When emergencies arrive, re-assign a new technician
2+ years of experience working directly with customers
Strong aptitude for consumer technology
Excellent listener, quick learner, and able to handle ambiguity
Ability to work independently in a fast-paced and rapidly changing environment
Excellent time-management, organizational, and prioritization skills
Ability to communicate professionally, with maturity and self confidence
Patience with dealing with customers that are slower to learn new technologies
Flexibility with full-time schedule, including shift assignments on weekends/evenings
Experience with scheduling services
Experience as an in-home technician or retail store technology expert (e.g. Apple Genius, Geek Squad Double Agent)
Ability to develop curriculum to teach peers and customers

Dispatcher Resume Examples & Samples

At least 6 months of experience and working knowledge of two-radios and handling multi-line telephones
At least 6 months guest service experience
Competency with Microsoft Office
Working knowledge of basic computer skills and programs

Dispatcher Resume Examples & Samples

Answers all incoming calls concerning maintenance and repairs needed on property and at off-site locations
Inputs call details into computer tracking system
Assigns work and messages calls to Engineering employees
Responds to life safety system and fire alarm panel, locates area of alarm and dispatches it to Engineering personnel to take action
Records all personnel call-ins for the department
Maintains dispatch log of all activities performed throughout the day including an accurate accounting of time and activities in emergency situations
At least 6 months of administrative experience
At least 6 months of high end/high volume customer service experience

Dispatcher Resume Examples & Samples

Manage technicians day of with work load ensuring on time arrival, Events and Exception for both residential and business customers
Answer within the SLA all phone calls and emails from technicians and internal customers in a professional and courteous manor
Create Install and Service calls as needed
Manage the NBH process by calling and verifying with the customers
Backfill loads if automated assignment does not have Tech Loaded with work
Monitor Cases in ICM and action day of
Sign on and off all computer and Avaya systems as required
Ensure techs are signed in at start of shift
Log any discrepancies using the web tracker tool
Monitor task lists and individual tech work load
Ensure all work orders/service orders are cleared off technicians summary by end of day
Utilize systems to assign work, reassign work or balance work ensuring technicians are busy at all times
Assist internal groups with questions regarding but not limited to technicians i.e. ETA, can tech return, give alternate phone number to tech, etc
Monitor technician utilization and manage as needed
Support Office Of the President requests and find best suited technicians for the job
Liaise with Maintenance COE to query outages
Take direction from management as required
Adapt to consistent change
Know, understand and adhere to all applicable health and safety regulations, both legislatively mandated and as outlined in company policy
Minimum of 3 years Call Centre experience preferred
Familiarity and understanding of CATV plant distribution; Digital Cable Terminal functions; Hi Speed functions preferred
Demonstrated technical competence with MS Office
Meeting all performance expectations in current positions including attendance and punctuality
Proven ability to respond well under pressure, meet deadlines and handle multiple priorities
Strong organizational skills with an attention to detail
Excellent interpersonal and communications skills-including presentation ability
Ability to operate effectively in a fast paced environment and adapt quickly to change
Flexibility to work rotating shifts if required

Dispatcher Resume Examples & Samples

ACJIS policies and NCIC guidelines and Department of Public Safety, State and ADOT rules, regulations, policies and procedures applicable to position duties
Enforcement Program policies, procedures and operating practices applicable to position duties
Practices, procedures and protocol governing two-way radio communication, motor vehicle laws title and registration policies, procedures, fees, forms, applicable laws and regulations, software and databases, cash reconciliation and preparation of daily deposits
Weight compliance and related mileage calculations, office procedures and best practices, operation of office machines, computers principles, conflict resolution, principles of problem solving
Operation of two-way radio
Computer terminal equipment
Interpreting laws, policies and procedures
Problem solving and conflict resolution
Respond and react quickly, calmly and professionally to situations as they arise
Multi-task
Use a computer terminal
Perform and reconcile fee transactions
Be a team player
Solve complex problems,
Understand and correctly interpret Arizona Revised Statutes, and communicate effectively

Dispatcher Resume Examples & Samples

Breakdown freight when it returns to office
Monitor and maintain cold chain for all shipments arriving at the airports and freight held at office awaiting instructions/clearance for delivery
Ensure that freight is recovered in a timely manner and all special delivery instructions and pickup instructions are communicated to our drivers and followed
Ensure proper storage of shipments at airlines and office
Must be able to work overtime as necessary
Complete required training by due date
Perform related/ other duties as assigned
Knowledge, Skills, Abilities Required
A general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma
(GED). Normally requires two (2) to three (3) years’ experience in a related field
Ability to safely lift packages to 50 lbs

Dispatcher Resume Examples & Samples

Two years' experience operating radios, telephones and computers in an office environment working with multiple units OR one year experience operating radios, telephones and computers in an office environment working with multiple units and a dispatcher training certificate
The flexibility to work a variety of shifts to include day, swing, night, weekends, and holidays to assist in 24/7 operations of the TMC
Intermediate typing / keyboarding skills, 35 wpm minimum
Efficiently perform multiple functions and provide customer service using a radio, telephone, computer, and in-person contact
Strong interpersonal skills with the ability to communicate effectively to a diverse group of professionals and customers
Experience working in a fast-paced environment and under stressful situations
The ability to sit for long periods of time during emergency situations
Pass a Washington State Patrol security background check

Dispatcher Resume Examples & Samples

Trip planning and scheduling as required by the Officers of General Electric Co. including
Minimum 2 years aviation dispatching experience
Must be willing to work the all shifts including the overnight shift
Aviation meteorology experience
Office coverage 7 days week/24 hours a day/365 days a year
Experience with charter and/or fractional aircraft procurement
PowerPoint, Word, Excel knowledge
Knowledge of world geography
Second and/or third language skills
Knowledge and understanding of aviation scheduling software (FOS)

Dispatcher Resume Examples & Samples

Timely dispatches drivers each morning, assuring that each driver has the correct invoices and all drivers depart terminal in a timely manner
Completes Absentee and Tardy Forms. Makes necessary data input into E-Time and ABC pay systems
Provides driver and customer support via incoming phone calls to transportation department
Maintains records and status in OBC, driver daily record of status records (DOT Logs), and driver Manifest records
Designates vehicles according to factors, such as length and purpose of trip, freight, passenger requirements, preference of user, or other factors
May makes route adjustments or accommodations for deliveries, based on time of departure, destination, and expected time of return
May direct activities of drivers, using two-way radio or other communication and investigate overdue vehicles
May confer with customers to expedite or locate missing, misrouted, or delayed routes, or damaged merchandise
Maintain record of mileage, fuel used, repairs made, and other expenses. May also coordinate the issue of equipment to drivers, such as hand trucks, dollies, and blankets
Other projects and responsibilities, as assigned

Dispatcher Resume Examples & Samples

Strong communication skills, may deal directly with customers and LRC
Professional phone etiquette
Base and Biggs East familiarity
Basic computer skills, including knowledge of Microsoft Office programs
Schedule flexibility for a 24/7 operation
Excellent multi-tasking and organizational skills
Familiar with DOT regulation

Dispatcher Resume Examples & Samples

Solve complex problems
Prior dispatch experience preferred
ACJIS certification is required to operate the terminal/Console

Dispatcher Resume Examples & Samples

50% Daily dispatching and communication with owner operators
25% Monitors service performance, truck productivity, turnover, and daily operations reports
15% Manages driver requests and maximizes earnings with owner-operators
10% Monitors safety and DOT guidelines for their fleet
Microsoft Outlook, Word and Excel experience
Experience in the refrigerated trucking industry
Knowledge of hours of service and DOT regulations

Dispatcher Resume Examples & Samples

Directs and monitors daily assignments; schedules drivers, bus assistants, and assigns vehicles to ensure daily coverage of all routes, field trips, and charter work
Ensures direct and indirect daily activities of drivers and bus assistants are assigned and accomplished on-time
Assist drivers with routing directions and directs them to perform special services when required
Notifies District and building personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service
Maintains high compliance to dispatch standard operating procedures
Handles customer concerns and requests for information in an expeditious and professional manner
Ability to communicate effectively with colleagues and customers in fast-paced and/or stressful environment (interpersonal & telephone skills)
Ability to read and interpret documents and instructions from customers and other team members
Ability to perform work activities requiring cooperation and instruction
Ability to work within the appropriate level of independence
Ability to operate two-way and emergency radio systems
Ability to use Microsoft Office Program and computerized routing software
Ability to read road and street maps
Bi-lingual abilities a plus

Dispatcher Resume Examples & Samples

Assigns motor vehicles and drivers for conveyance of request from customers
Collect and compile data to generate reports as required, including generating employee weekly work schedules
Collect and compile data for distribution to company and government officials
Schedule equipment requests and coordinate staffing with management and customers as required
Schedule bus and truck services for squadron movements based on data from the air flow sheet received from the terminal
Schedule all preventative maintenance according to GSA-USN guidelines
Cut, approve and complete work orders for scheduled operations jobs
Track and file work requests, vehicle requests, drivers log sheets, DMV registrations, any data or paperwork that comes through dispatch
Log every vehicle that arrives and departs from maintenance
Check all drivers’ logs and trip-tickets for accuracy; return to driver if missing data
Coordinate with customers to have their vehicles brought in on schedule for maintenance
Maintain key control, record sheets, and credentials to drivers
Records time of departure, destination, cargo, and expected time of return
Investigates overdue vehicles
May confer with customers to expedite or locate missing, misrouted, delayed, or damaged merchandise
May maintain record of mileage, fuel used, repairs made and other expenses
Washes and vacuums vehicles to maintain high standards of appearance

Dispatcher Resume Examples & Samples

Must have the desire and ability to learn Waste Management proprietary software applications
Two or four year degree
Ability to manage routes and drivers - think strategically about status and progress of routes and drivers
Able to manage conversations with customers, drivers and leaders
Two to five years experience in customer service or dispatch position
Required to exert physical effort in handling objects less than 5 pounds rarely

Dispatcher Resume Examples & Samples

Education: High School Diploma or G.E.D. (accredited)
Experience: Two years of relevant work experience (in addition to education requirement) dispatching in high-volume environments. Industry experience preferred (waste, transportation, etc.)
Excellent computer skills; able to navigate multiple programs and windows at once. Comfortable in multi-screen environment
Exceptional multi-tasking skills; experience in roles handling multiple time-sensitive tasks at one while maintaining a professional demeanor
Outstanding communication skills; strong ability to communicate effectively and professionally via e-mail, telephone and 2 way devices
Able to handle high pressure environments and possess the capability to handle pushback
Eager and able to learn WM proprietary software applications, utilized to enter ticket information and track daily activities

Dispatcher Resume Examples & Samples

Assigns drivers and vehicles to convey customer orders according to desired or anticipated delivery schedule; may direct drivers by two-way radio; may establish service or delivery routes for regular customers
Confers with customers and/or sales staff in person or by phone to determine desired delivery times; creates daily/weekly master schedule to assist drivers and materials handling staff in planning their work activities
Enters delivery assignment data into computer data base; records or files copies of orders received according to expected delivery time in dispatch log; processes documents on completed deliveries and forwards to office coordinator or receiving staff
Maintains record of mileage, fuel used, repairs made and other delivery-related expenses

Dispatcher Resume Examples & Samples

Prioritize job responsibilities frequently due to aggressive deadlines and identify and resolve pricing and delivery issues to maintain positive customer relations
Continually monitor load requests noting location for pick-up, delivery locations, pick-up dates and required delivery dates
Identify and evaluate special needs in the method or mode of transportation, load planning, freight negotiations and carrier assignments based on customer requests and expectations
Select carrier to be given the load and provide necessary details regarding load locations, time at which load must be picked up, destination locations and drop off times, load size and other pertinent information
Bachelor’s Degree in Supply Chain Management Highly preferred
Must be PC Proficient
Must be able to work extended hours, holidays and weekends as needed

Dispatcher Resume Examples & Samples

Confers with plant production and yard personnel to establish delivery schedules according to factors such as truck capacities, distances to delivery site, and unloading times
Confers with customer services representative regarding scheduled times for customer deliveries
Generates invoices, delivery tickets, and related shipping documents
Assigns drivers for scheduled deliveries of concrete products
Generates reports of cash and charge sales
Strives to meet customer expectations without exception and achieve highly positive customer satisfaction survey results consistent with strategic objectives
Jointly coordinates with operations and sales to resolve problems and improve quality of service
Develops working relationships with internal customers in order to ensure customer needs are addressed
Records quantity of sand, cement, gravel, and water required for each mix on loading ticket
Prepares invoices, delivery tickets, relating shipping documents, and assigns drivers for scheduled deliveries
Prepares cash and charge sales reports for shipments from drivers
Maintains radio contact with drivers to expedite deliveries
May recommend to management improvements in procedures to improve customer service
0-1 year experience preferred

Dispatcher Resume Examples & Samples

Scheduling and dispatching cement & fly ash deliveries and transfers
Maximizing resources utilization giving priority to the dedicated fleet
Ensuring on-time delivery performance and meeting customer specifications and expectations
Calibrates loading and transportation capacity in Demand Fulfillment tool
Resolves contingencies in operation in order to meet delivery commitments
Updates order status in Demand Fulfillment tool
Attends and actively participates in employee communication meetings
Train other employees as needed
Performs all work as assigned by supervisor
Comply with all company policies and rules including safety regulations
Ability to handle multiple tasks
Ability to work flexible hours under deadline pressure
Strong communications and analytical skills
Proficient in MS Office, especially Excel and general PC experience
Bachelors Degree or minimum 2 years of experience in logistics (dispatching)
Experience in trucking or transportation
Some SAP experience
Must operate a computer proficiently

Dispatcher Resume Examples & Samples

Monitor all cameras. Notify Technical Operations Manager of any malfunctions immediately
Check emergency phones once a week. Notify Technical Operations Manager of malfunctions immediately
Must be able to effectively speak, read and write reports in English
Basic knowledge of fire alarm systems

Dispatcher Resume Examples & Samples

Direct the work of assigned drivers
Assign internal and contract drivers and vehicles to transport hydro carbon commodities
Coordinate driver assignments according to customer requests in compliance with DOT regulations, Company practices and policies
Must provide accurate information to customers and management on operation issues that may arise
Communicate with customers to determine requirements and driver schedules and availability
Maintains positive relations with customers and field personnel
Notify drivers of assignments and enter assignment data into a computer database
Coordinate field issues with Trucking Supervisor, Terminal Manager and Area Manager
Accurately audit driver's logbooks, run tickets, trip reports, hourly pay sheets daily before submitting
Initial contact person to respond to emergencies
Assit operations on a 24 hr, 7 day per week when on call
A minimum of a high school diploma or G.E.D. equivalent is required
A Bachelor's degree or Technical degree is preferred
A minimum of 2 years dispatch related experience is preferred
Prove work knowledge of dispatching operations is preferred
Must be able to work with minimum supervision
The ability to perform basic mathematical calculations, such as, percentages, ratios and proportions to practical solutions is required
Basic computer skills such as: opening, creating and updating content in MS Word documents and Excel spreadsheets is required
Ability to assume responsibility, be flexible, perform duties and handle multiple tasks under potentially stressful and/or hazardous conditions
The ability to effectively communicate in English, both verbally and in writing, with other individuals, teams, customers, and stakeholders of the business, at various levels of the organization, in a business like and professional manner is required
Must be able to effectively deal with co-workers, field and management employees, regulatory personnel when needed, and contract personnel

Dispatcher Resume Examples & Samples

Assign internal and contract drivers and vehicles to transport crude oil
Coordinate field issues with Trucking Supervisor and Area Manager
Audit driver's logbooks, run tickets, trip reports, hourly pay sheets daily before submitting
An Associates or Bachelors degree is preferred
A minimum of 2 years dispatch related experience is required
The ability to demonstrate conscientiousness, dependability and commitment to the role, team and company
The ability to work in a fast paced environment with less definition, policy, and bureaucracy

Dispatcher Resume Examples & Samples

Accurately inputs tour data and guest information in the Company database
Answers incoming calls, applying proper telephone etiquette, ensuring that an ongoing effort to provide exceptional customer service is made at all times
Searches/researches guest names and tour history in company database
Maintains accurate records and logs of all tour booking activity
Responsible for completing all required company trainings and Compliance courses as assigned
Adhere to company standards and maintains compliance with all policies and procedures
Ability to learn new programs and type efficiently
Ability to interpret policies, procedures, and manuals
Ability to work as part of a team and/or independently with minimal supervision

Dispatcher Resume Examples & Samples

Current FAA Aircraft Dispatch Certificate required
Thorough knowledge of applicable regulatory requirements including three years of dispatch experience with a Part 121 carrier
Thorough knowledge of weather theory, charts, and reports in METAR format
Satisfactory completion of the training, testing and checking requirements as defined in Virgin America's Flight Operations Training Manual (FOTM)
Willingness and ability to work rotating shifts, rotating days-off, weekends and holidays, in a fast paced enironment
Must pass a ten (10) year background check and pre-employment drug test
Possess the entrepreneurial spirit of Virgin America

Dispatcher Resume Examples & Samples

Assess and dispatch service calls for Banking customers
Receive incoming telephone calls for customers Nationwide for a variety of service requests
Manage & Assist routing and scheduling of specific technicians in a certain region or state
Assist the field team with call overloads and direction
Prioritize and determine best available technician to complete job
Maintain the quality, quantity, and timeliness of dispatch to customer needs, questions or problems
Ensure proper communication with customer to gather all pertinent information for service call
Consistently follow-up with customer to ensure completion and satisfaction
Track all service calls and provide service call reporting and metrics to management
Maintain service call logs and service manuals
Provide administrative/back-up assistance to Service Supervisor
Performs duties and responsibilities as described in the quality system
Perform work according to the Field Operations Policy and Procedures Manual
Perform other assignments as directed by manager in support of service operations
Skills or experience with personal computers, including electronic E-mail, personal scheduling, word processing and electronic spreadsheet skills (MS Office)
Ability to think “Out of the Box” and be creative
Self motivated, requires minimal supervision
Knowledge of security hardware industry required
Time management and organizational skills required
Ability to be customer service orientated
Proven knowledge of team development preferred
High School Diploma or Equivalent, preferred to have at minimum of 2 year college degree
2 years dispatch, service management, call center, or field service support required
Strong interpersonal, negotiation, communication, organizational and multi-tasking skills
Excellent computer skills including: Microsoft Word, Excel, & Outlook
Fire, Security and control equipment knowledge a bonus. Security experience preferred

Dispatcher Resume Examples & Samples

High School or Associate's degree or Military Pay Grade of E1 - E4
Excellent follow through on daily tasks and projects
Knowledge of D.O.T. regulations preferred but not required

Dispatcher Resume Examples & Samples

Dispatches and monitors the movements of customer's freight. Daily communications are customarily done via wireless tablets and/or cell phones, other interactive electronic devices or face to face
Duties customarily involved in all aspects of pickups and deliveries and tracks shipments from inception through completion
In charge of resolving any issues that may affect the scheduled times for pickup or delivery. These problems normally include mechanical problems with trucks, delays due to traffic or weather challenges or changes requested by the customer regarding times or locations
Record incoming and outgoing calls and notes what actions were taken. Records are also generally kept that reflect information on the vehicles, freight charge bills, and estimated times of arrival
Update changes in direction, destinations, freight or other factors are regularly recorded. If any mishaps occur or if there is an issue with a shipper or customer, these records may be useful in the resolution process
Keen orientation to detail
Knowledge of D.O.T. regulations "Is a plus
Related experience is a plus!

Dispatcher Resume Examples & Samples

Communicate effectively to dispatch drivers using office phone systems
Use a computer keyboard and operate in a mainframe and PC environment
Read and use a road atlas, city maps, and other geographical software and/or other documents to assist drivers and insure minimum mileage

Dispatcher Resume Examples & Samples

Minimum of six (6) months scheduling or logistics experience
Knowledge of the company’s service promise, services, capabilities, policies procedures and practices to effectively manage various location needs
Ability to resolve issues in accordance with company goals and objectives
Excellent communication skills and interpersonal skills
Ability to prioritize and organize effectively with a keen sense to detail
Ability to multi-task using multiple software programs simultaneously
Ability to communicate with associates, customers, supplies in person or by phone
Solid knowledge of computers, MS Office, e-mail, internet and other software required or willingness to learn

Dispatcher Resume Examples & Samples

Accurately enter data into databases or other computerized systems to maintain up-to-date transportation records and to track the status of orders and deliveries
Respond to routine internal and customer inquiries on delivery times and the status of shipments and orders so that inquiries are dealt with promptly and accurately
Accurately trace lost of delayed shipments
Plan, direct, and monitor transport and distribution activities so that the organizations goods and materials are transported safely and cost-effectively and that they arrive at their destination on time and in good condition
Contact shipping agencies, transport companies, and customers to verify delivery prices and schedules
Responsibly for all organization trucks and vehicles controlled by the distribution function
Liaise with area managers to coordinate transport and distribution schedules with their current and anticipated demand for goods and materials
Perform a variety of tasks as directed by management, and the capacity to learn new processes for various equipment

Dispatcher Resume Examples & Samples

Obtain detailed information from sellers regarding vehicle location and delivery instructions
Maintain accurate documentation on vehicles
Dispatch sub haulers for vehicle pick up and delivery within company timelines
Utilize cost effective vendors to meet company budget objectives
Consistently responds to customer inquiries and requests in a professional manner
Maintains a positive and professional demeanor
Ability to read a map proficiently
Ability to provide detailed logistical instructions
Professional phone manner
Must be able to handle conflicts
Occasional O.T. as needed
HS Diploma or GED preferred
Must know geographic area
One year dispatch experience
One year of customer service experience

Dispatcher Resume Examples & Samples

Knowledge of typical work orders and service calls while using our local biller, AS400
Communicate, review, clarify, and update work orders/tech calls for statewide field service reps with billing problems or requests that cannot be done on the tablets or FSRs’ electronic devices
Answers FSRs’ texts/messaging and phone requests in a timely manner
Assists statewide techs with real-time activity alerts and real-time fleet mapping on SageQuest
Utilizes Avaya soft phone and is on the statewide hunt group. Also uses the computer to do emails, text messaging, billing lookup, and reports on a daily basis
Schedules, routes, and reschedules installation and service calls for customers and customer care group

Dispatcher Resume Examples & Samples

Ensuring that company as well as customer policies and guidelines are followed
Receive requests for service via radio or telephone and assign ticket numbers from JDE
Decide the relative priority of requests for service. Complete daily utilization reports and subsequent data entry into Excel spreadsheets
Coordinate pressure, vacuum, flush by, turnaround and chemical cleaning services to ensure the efficient and continuous operation of revenue producing trucks
Coordinate winch tractor, bed truck, picker truck services to ensure the efficient and continuous operation of revenue producing trucks
Allocate/Dispatch field personnel according to written schedules, work orders or protocols. Using knowledge of Alberta and Saskatchewan locations, provide directions to field personnel including work order numbers, geographic location and type or service to be performed. Maintain contact to send further information about traffic problems, including construction areas, accidents, weather conditions and other hazards to ensure safety of the unit
Prepare daily work schedules and runs. Monitor workloads of field personnel through records and call logs
Determine the cause of improper resources allocation or client service issues and report to supervisor
Train new employees who enter the organization in the correct procedure for dispatch via-on-the-job training
Create work order for Time and Pay Entry
Working with Field Coordinators as a team is imperative to ensure maximum utilization of our equipment

Dispatcher Resume Examples & Samples

Answers and prioritizes incoming calls for emergency, non‑emergency and inter-facility transfers in a courteous and efficient manner
Assigns squads to ambulance calls and implements System Status Management (SSM)
Run EMDEON and AHCCCS verifications on all patient transports
Documents timekeeping records for Field Services Employees on call and on duty
Must comply with and follow through on all dispatching contracts as outlined through policies and procedures
Attends all mandatory staff meetings and meets training requirements
Available for sick call-in when needed
Completes any and all other duties as assigned
Controls radio traffic, dispatches waiting calls and demonstrates a positive radio voice
Responsible for accurate and complete data entry for the shift
Triages calls according to EMD procedures and enters accurate data into dispatch computer
Demonstrates ability to type 35 words per minute
Answers telephone with proper salutation and in a courteous and professional manner
Maintains accurate status of field units
Demonstrates working knowledge of CAD codes and function
Demonstrates knowledge of policies and procedures of the Communications Center and of the EMS systems in the company's service areas
Assists with routine maintenance of the Communications Center
Demonstrates ability to interact cooperatively with peers, supervisor, and other company personnel
Demonstrates thorough geographic knowledge of all company service areas
12 hour rotating shifts including nights, weekends and holidays
Experience with dispatching
Experience with customer service
Emergency Medical Dispatch Certification

Dispatcher Resume Examples & Samples

Occasionally: Outside
Frequently: Works around others, works alone, face-to face and verbal contact with others, inside, noise, extended day
Constantly: Works with others, face-to-face and verbal contact with others

Dispatcher Resume Examples & Samples

Must EMD Certified or be able to pass company paid EMD training within 6 mos. of hire
Must be able to type a minimum of 32 WPM
Familiarity with Greater Springfield, Mass. area, preferred

Dispatcher Resume Examples & Samples

Follow established policies for caller interrogation, information gathering, Emergency Medical Dispatching, call triage, and customer service
Understand and maintain equipment located in the communications center ensuring efficiency of operations
Perform minor repairs and report major malfunctions to the supervisor or manager
Support and uphold established corporation and department policies, procedures, objectives, quality improvement, and safety standards
Enters data accurately and completely into the Computer Aided Dispatch system for all service requests
Maintain positive behaviors, approaches, attitude and commitment to interpersonal service toward customers, visitors, and coworkers
Follow system status plan to ensure proper level of response and unit deployment. Make recommendations for system enhancement
Maintain a calm, non-emotional and professional atmosphere in the communications center at all times
Attend scheduled department meetings and training sessions

Dispatcher Resume Examples & Samples

Must have high school diploma or equivalent (GED); bachelor's degree in communications or related field experience preferred
Valid EMT or EMD certification preferred
Driver's license with an acceptable driving record
Have deomonstrated knowledge of the local geography of the area; two years EMS field experience or one year EMS communication experience preferred
Have no significant loss of hearing
Have the ability to stay seated for long periods of time without relief
Have the ability to effectively perform in a cosistently high stress environment
Have the ability to focus on fine detail with constant interruption
Have the ability to wear and use a telephone headset
Have the ability to type a minimum of 30 words per minute (WPM)
Have effective oral, written and interpersonal communications skills

Dispatcher Resume Examples & Samples

Monitors the quality of the mail prior to processing and before dispatching
Ensures that the mail is reviewed for proper dates, over weights, correct zip codes, and not stuck together
Coordinates drivers to ensure all deliveries are completed and on time
Monitors drivers coming into the facility and leaving the facility for the Post Office to ensure they are meeting scheduled route times
Communicates clearly and concisely with internal and external customers regarding orders to be picked up
Assists in the Metering, Bulk mail, or Barcode departments between deliveries
Reviews pickup slips for piece counts and communicates piece counts to the Job Cost Administrator
Additional duties as required
Strong organization, customer service, and verbal/written communication skills
Knowledge of presort mailing business
Ability to stand, walk, stoop and bend with or without accommodation
Ability to lift up to 50lbs. with or without accommodation
Based on operational need you must be able to work overtime, which may include weekends, holidays and/or a different shift with limited or no advance notice

Dispatcher Resume Examples & Samples

Responsibilities for Dispatchers include but are not limited to: Coordinate out of service equipment with Safety/Equipment Manager and Maintenance
Review DVCR's and process accordingly
Complete collision and/or injury reports
Address issues that do not follow procedure
Dispatch drivers to routes
Accurately record driver arrival and departure times
Update driver/route magnet board in a timely manner
Distribute tractor keys per procedure
Verify customer delivery windows are being met
Timely usage of 5-Alarm process
Direct drivers to appropriate support resources
Ensure all new drivers are trained per customer safety policies
Ensure drivers have appropriate route specific information
Oversee hot part drivers and allocate resources as required
Complete and approve payroll exceptions

Dispatcher Resume Examples & Samples

Dispatch deliveries for routes, bulk and side loader trucks to insure routes are delivered geographically and efficiently
Insure that all load settlements, pre-sales invoices, hand held computers are uploaded for next day deliveries
Maintain AS400 & Roadnet programs with current and accurate customer information
Required to cross train operations personnel for relief dispatching
2 years prior dispatcher experience
Pass a drug test, criminal background, verifiable employment verification, social security, and motor vehicle record check

Dispatcher Resume Examples & Samples

Performs a variety of duties to dispatch repair calls to Customer Service Representatives including
Notifying and assigning repair calls to appropriate Field Technician
Informing Client Service Representatives of agent’s reasons for requesting a repair call
Entering repair call related data into the computer
Scheduling repair calls to eliminate or reduce down-time penalties
Preparing and maintaining necessary paperwork including terminal swap forms
Insuring that service calls are promptly made and repair/replacement will return terminal to good working condition
Operates various equipment/machines including Halcyon scope, meters, computer, vision terminal, two-way radios, etc

Dispatcher Resume Examples & Samples

Refined written and verbal communication skills
Comfortable multi-tasking
Open and flexible schedule that includes: morning, afternoon, evening, weekend and holiday shifts
Must have a valid driver’s license with a clean driving record

Dispatcher Resume Examples & Samples

Open and Close business office
Prepare computerized reports daily
Design office forms, type documents, etc., as directed
Maintain files
Inventory of all office and field supplied/equipment
Monitor incoming mail and faxes and distribute to the appropriate parties
Monitor vehicle impound logs and process tow forms in compliance with the California Vehicle Code
Schedule Tow Hearings
Log, dispatch, and Monitor all requests for Parking Enforcement during business office hours
Communicate information regarding parking enforcement and citations over the telephone and in person
Conduct Personnel functions: In-processing/Outprocessing, Maintain and update personnel files, provide benefits information and process enrollment forms, etc
Assists the management team to ensure that safety policies and procedures are practiced and enforced
Miscellaneous administrative functions as directed by the Management/Supervision Team

Dispatcher Resume Examples & Samples

Inspect all loads as a last and final check
Verify specials
Receive / verify incoming materials for facility
High school diploma / equivalent
Must have experience in the field or a related area, at least 3 years is preferred
Ability to work under limited supervision
Occasional over time is required

Dispatcher Resume Examples & Samples

Prepare delivery tickets and related shipping documents
Coordinate deliveries with company truck drivers and external trucking companies to ensure timely delivery of materials to customers
Work closely with independent truck drivers to ensure pick-up and delivery times, load weight compliance and secure loads
High school diploma or GED, or equivalent experience in related function
One to three years of related experience
Excellent Mathematical and communication skills
Knowledge of CRT equipment

Dispatcher Resume Examples & Samples

Prepare invoices, delivery tickets and related shipping documents
Work closely with customer service to understand the product availability and logistic issues
Of specific projects
Inspect all shipping department equipment to insure that they are in working order
High school diploma or equivalent, or an equivalent experience in related function
Excellent mathematical and communication skills

Dispatcher Resume Examples & Samples

Strong computers skills (MS Office, Excel)
Sound knowledge of OH&S policies, procedures and regulations
Familiarity with equipment, technology and processes related to the ready-mix concrete industry
Must be flexible to work various shifts and weekends
Strong geographical knowledge of the GTA and surrounding areas

Dispatcher Resume Examples & Samples

Receives and accurately documents job requests from clients and company personnel in order to obtain necessary information to organize a service job
Maintains professional telecommunications between all company personnel so that timely responses can be made to all requests
Organizes and dispatches personnel, equipment, and materials
Selects company resources to meet client requests according to company quality and operational guidelines
Maintains, records, and prepares reports that meet all company, client, and government regulations such as job packets, DOT, lobos, fuel tax, material inventory, and time sheets
Participates in job risk analysis and continual improvement programs in the district
Successfully completes required safety training
Uses basic IT platforms and swiftly learns the dispatching software interface
Tracks all assigned equipment and personnel
Escalates issues and concerns to dispatch supervisor
Carries out all other responsibilities tasked by supervisor
High school diploma / GED or equivalent
Excellent communication verbal/written
Strong computer skills (operating systems, software)

Dispatcher Resume Examples & Samples

Responds to customer inquiries and needs in a timely manner. Serves as intake person for customer complaints/commendations and sells bus passes
Resolves problems by working with carrier dispatchers
Processes route openings, insertions, extensions and issue resolutions
Authorizes trips outside of Transit services when necessary
Schedules alternative rides for passengers
Uses computer system to retrieve scheduled information. Uses reference material to quickly and accurately determine the best method to assist client
Completes a variety of daily reports and clerical duties
Provides bus schedule information to phone and walk-in customers
Answers and directs business calls to appropriate personnel

Dispatcher Resume Examples & Samples

Oversees all routes and scheduling of buses
Counsels and coaches drivers and monitors
Handles heavy phone and radio traffic
Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager
Serves as primary communication liaison with major contracted customer
May handle charter reservations, billing, or driver payroll
Provides solutions to drop-off and pick-up problems
Handle back-up driver duties or perform miscellaneous clerical duties as needed
Completes assignment of special projects
Assists with supervision of day-to-day operations
3-5 years experience
Basic knowledge of radio dispatch equipment
Ability to deliver under time constraints and deadlines
Previous terminal operations, dispatch, or driver experience

Dispatcher Resume Examples & Samples

Maintains customer schedules, resolve service issues, and provide excellent customer service
Provides bus schedule information to phone-in customers
1 year of dispatch or scheduling experience
Has customer service experience

Dispatcher Resume Examples & Samples

Monitor, manage and assist with SFDC cases
Assist with routine PDT/printer availability and operations
Build and print routes for drivers on a daily basis, including but not limited to shipping documents, route sheets, barcode labels
Review and updates routes, new customers based on daily communication, reroutes existing customers as required
Forwards VCR (Vehicle Condition Report) reports to Transportation Supervisor/Manager for maintenance request
Assists drivers with problems/issues as issues arise (during the day or at the end of the route)
Prepares reviews and stamps all manifests
Handle 3rd Party Hauler paperwork
Handle APHIS paperwork
Communicate performance standards and objectives
Track and input DOT hours/ JJ Keller
Maintains a safe and compliant workplace at all times
In the absence of a manager/supervisor, monitor and ensure that employees are performing their functions safely and productively. Make recommendations for changes or improvement, when necessary, in order to prevent accident or injuries
Oversee and participate in the maintenance of Driver Qualification Files, DOT Log Files and Vehicle Condition Reports for all drivers and equipment. Ensure DQF, DOT Logs and VCR logs are accurate and complete; must maintain DOT files

Dispatcher Resume Examples & Samples

Possess strong computer skills
Must be able to work with minimal supervision
Have the ability to interpret and give both verbal and written instructions
Possess both excellent verbal and written communication skills
Demonstrate excellent interpersonal skills including communicating effectively
Work 12-hour rotating shifts including days, nights weekends and statutory/religious holidays
Possess strong HSSE leadership skills
Site Paging Systems
Dispatcher Fort McMurray, Alberta- Temp Position, Sick Leave coverage

Dispatcher Resume Examples & Samples

Alarm monitoring and response; sound alarms or call police or fire department in case of fire or presence of unauthorized persons
Access control; permits authorized persons to enter property and monitors entrances and exits
Customer service; provide assistance to customers, employees, and visitors in a courteous and professional manner
Report writing; investigate and prepare reports on accidents, incidents, and suspicious activities; maintains written logs as required by the post
Ability to meet and maintain any applicable State licensing or certification requirements
Ability to operate radio or telephone equipment and/or console monitors
Ability to interact cordially and communicate with the public
Active listening skills

100

Dispatcher Resume Examples & Samples

Tracks network trouble and repair. Provides telephone assistance and support to Technicians during troubleshooting and repair
Analyzes the alarm and status messages to determine the source and severity of the alarm conditions, and then determines proper response and/or corrective actions
Receives, accurately screens, and dispatches one-call tickets for multiple customers
Reads and interprets maps, as-built drawings and atlases for telecommunications, sewer, water and electrical facilities
Provides clear and concise information to field personnel in emergency situations
Tracks and closes out each locate ticket. Then enters information into ticket management software
Prepares weekly reports to track ticket and locate volumes for billing purposes
Interacts with multiple clients, outside contractors, and other internal departments in a professional and efficient manner
Other duties as assigned by supervision
Healthcare Security Officer / Security Guard (Chicago, IL)

101

Dispatcher Resume Examples & Samples

Monitor personnel or equipment locations and utilization to coordinate service and schedules
Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones
Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios
Comprehensive understanding of negotiated rates and tariffs in order to compute alternate shipping methods to drive transportation savings
Performs centralized dispatching at the Corporate headquarters, servicing multiple branch locations
Understands unique territory geography in order to determine most efficient routing between A.M. Castle facilities, external vendors, and customer locations
Develops and grows relationships with common carriers and contract carriers
Provides measurements on carrier dependability, recommending carrier changes as appropriate
Makes real-time decisions on emergency shipments and special delivery requests

102

Dispatcher Resume Examples & Samples

Under general supervision, responsible for performing transportation/supply assignments
Administers materials and finished products by coordinating the involved activities such as: material supply, inventory control, traffic, customs, etc
Monitor, research and identify supply chain service trends and issues in order to prevent failures, resolve and correct issues, and provide an on-going platform to support improvements of in stock levels and store/labor management effectiveness
Utilize computer systems and software in order to research, analyze and document failures and inefficiencies in the supply chain in order to improve overall supply chain effectiveness
Two to Five years experience required

103

Dispatcher Resume Examples & Samples

Dispatcher is reporting to the Fleet Manager and coordinates all drivers as following
Coordinates trucking fleet and drivers
Follow-up on trips performed and ensures that timing is fulfilled
Ensure the information flow from and to the drivers
Inform drivers about the trip details
Check routes
Check that AETR regulations are followed
Is taking and follow-up the execution of the transport work orders
Follow up on reducing costs and optimization of trucking fleet
Organize transport programme and evaluate how was it performed
Inform the other departments for the transports status
Elaborate reports to direct managers
Ensure follow up on the national and international laws in the field of freight transportation
Relates with other trucking hauliers for optimization of activities performed
Minimum 1 year experience in activity of transports/distribution
Good PC knowledge
Driving license category B; category C and E represents an advantage
Official license as Coordinator in Transports represents an advantage

104

Dispatcher Resume Examples & Samples

Must have strong leadership, organizational, collaboration and planning skills
Must have a working knowledge of dispatching tools i.e. customer systems, scheduling or workforce management software and other ancillary software for operational use
Must have good working knowledge of current software packages. Microsoft Word and Excel are mandatory. Other database and presentation software is a plus
Excellent verbal and written communication skills and possess ability to work both as a team and as a creative problem solver
Demonstrated ability to quickly analyze situations, multi-task and make prompt decisions
Ability to effectively interface and communicate with people at all levels and across organizational boundaries
Must successfully complete pre-entry assessment test

105

Dispatcher Resume Examples & Samples

Receive incoming telephone calls. Assess and dispatch service calls
Provide feedback to the call center for call loading improvements and customer concerns
Provide field team with parts support to help minimize return trips
Perform monthly technician’s rides to better understand team support requirements and business needs
Promote the sale and implementation of service agreements to customers
Coordinate with National Accounts service dispatch
Work with Installation Coordinator on manpower sharing opportunities to increase productivity
A valid state driver’s license, without restrictions, is required for this position
Associate degree in a technical field preferred
2 years service management/call center/field service experience desirable
2 years field service experience preferred

106

Dispatcher Resume Examples & Samples

Distributes crude oil within a designated region of the United States, utilizing a variety of assets including rail, truck, and pipelines
Schedules and issues shipping instructions for the storage and movement of crude oil. Uses independent judgment and discretion to regulate and schedule deliveries
Coordinates deliveries and communicates daily work schedules to assigned owner operators, drivers and/or employees
Works to resolve any issues/complaints received from owner and customers. Communicated escalated issues to management for further resolution
Forecasts shipping requirements and adjusts schedule to conform to production rates, storage levels, and demand patterns
Provides a level of customer service that fosters customer satisfaction and positions the organization to grow and retain customers
Develops and implements systems that reduce expenses and maximize the utilization of assets within the assigned geographical area
Utilizes critical thinking skills to accommodate short-notice and urgent delivery requests, as well as to improve forecasting to decrease the occurrence of early and late deliveries
Maintains timely and accurate records of all transactions
Analyzes supply and demand reports and inventory forecasts
Abides by Federal Motor Carrier Safety Administration rules and regulations as needed during scheduling processes
Ensures that all Company safety policies and procedures are followed, as well as applicable laws and regulations. Takes appropriate actions to correct or report unsafe behaviors and safety concerns
Bachelor's degree in a related field
1 -2 years of customer service experience
Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees and customers
Demonstrated ability to work as part of a team and to provide leadership when needed
Proficient in Microsoft Office including Excel, Word, and Access
Strong time-management and organizational skills with the ability to effectively multi-task
Demonstrated problem-solving skills in a customer-focused environment

107

Dispatcher Resume Examples & Samples

Take orders from customers, process, and get material out for delivery in a timely manner
Min of 1 year related experience
Computer skills in: Microsoft Excel, Word and Outlook

108

Dispatcher Resume Examples & Samples

Answers the telephone and if necessary performs call-ahead request for field technicians
Receives and dispatches emergency calls, emergency locates and customer complaints while ensuring that company procedures are followed
Routes work to service technicians by dispatching work orders via Mobile Data or other applicable systems
Coordinates daily operational requirements between local supervision and service technicians
Monitors orders and reroutes as needed
Prioritizes work orders
Documents work orders
Resolves scheduling issues between the company’s Call Center, customers, and supervision to achieve optimum results
Acts as liaison between the company, customers, state and local governmental agencies in an emergency situation
Reviews backlogged work orders
Monitors daily reconciliation of all priority calls
Able to meet and maintain performance and attendance criteria for the position
Able to learn an integrated work order system such as SAP ESD, CCS, AB, Advantex
Able to use personal computer software proficiently, such as spreadsheets, word processing and electronic mail
Able to solve problems and make sound decisions
Able to learn a geographic area
Able to learn the basics of gas distribution, construction and operations
Able to learn basic properties of gas (i.e., how it smells, how it is transported, its effects and its dangers)
Able to adapt quickly to changing priorities and shift focus appropriately
Able to prioritize and schedule tasks, pay attention to detail and demonstrate organizational skills
Able to demonstrate strong interpersonal skills and effective listening skills
Able to demonstrate effective oral and written communication skills by conveying accurate information to customers, co-workers and vendors
Able to communicate at all levels of the organization, including communicate operational, procedural, and other front line employee concerns to management effectively and communicate process changes and other company information to front line employees effectively
Able to work successfully in a team environment
Able to satisfy customers by meeting their expectations in a timely manner
Able to demonstrate respect for all individuals, adhere to the Company’s values and business practices and do both consistently

109

Dispatcher Resume Examples & Samples

Directs and monitors daily assignments; schedules drivers and assigns vehicles to ensure daily coverage of all routes
Ensures direct and indirect daily activities of drivers are assigned and accomplished on-time
Recommends appropriate disciplinary action, up to and including suspensions and/or discharge, for staff violations of company policies
Notifies stakeholders and location personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service
Maintains route documentation and records (relevant contract requirements, customer information, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complies with district and state requirements
Knowledge of surrounding geographic area to ensure effective and efficient routing
Ability to organize and prioritize time to balance conflicting demands related to customer care and dispatching

110

Dispatcher Resume Examples & Samples

Location/Facility - Dallas
High School Diploma/GED Equivalent
Certified Telecommunication Operator

111

Dispatcher Resume Examples & Samples

Manages truck loading and/or unloading in an efficient manner, ensuring all paperwork meets corporate, customer, and governmental requirements
Pays close attention to detail and adheres to standard operating procedures. Implements good judgment when instructing scale customers
Interacts in a professional manner with truck drivers, their dispatchers, and customers
Dispatching of trucks: issuing truck drivers proper placards, seals, labels, material safety data sheets, bills of lading and any other paperwork necessary to meet DOT hazardous material regulations as well as Kinder Morgan security and loading/unloading procedures
Communicates effectively with operations and administrative personnel to expedite product movements
Communicates professional with multiple Labs on product analysis and specifications
Performs calculations on product movements
Sorts and files records. Maintains various filing systems in a neat and accurate manner. Including customer order, correspondence, and permits
Checks and proofreads customer orders and computer generated data reports
Consistently maintains records regarding truck movements and delay situations in the on-line truck log
Write, type, and enter information into several computer databases to prepare loading instructions for drivers, Bills of lading, and/or other documents
Photocopies documents, faxes, and restock office supplies (placards, bulk tags, forms, seals, etc)
Completes special projects as assigned
Maintains a safe work environment and completes required EHS training
Actively participates in the quality improvement process
Perform work as directed by management. Perform job related special assignments as required
Must be able to work with a team, take direction from supervisors(s), adhere to required work schedules, focus attention on details, and follow work rules, as well as, take on additional job responsibilities as needed
Ability to take initiative and work with co-workers to accomplish defined goals in a fast paced environment
1-3 years experience in the chemical or petroleum industry
Ability to take direction and follow standard operating procedures
Able to work in a fast paced, stressful environment – including multi-tasking
Strong computer skills – MS word, excel
Solid verbal communication skills are required

112

Dispatcher Resume Examples & Samples

Must be able to obtain a Transportation Worker Identification Card (TWIC)
Must possess a current and valid driver’s license
Must be able to pass applicable Safety Council training class(es)

113

Dispatcher Resume Examples & Samples

Receive and forward messages concerning service, maintenance, or repair work
Answer telephones, and perform such duties as receiving and forwarding emergency calls
Arrange and coordinate the transportation of personnel and materials
Maintain list of emergency call-in employees
Dispatch messengers and patient transporters
Maintain a request log, noting the nature of the request, time received, dispatched, completed, and the unit or person requesting service
Required Qualifications*

114

Dispatcher Resume Examples & Samples

Strong communication and customer service skills
Demonstrated ability to think quickly and critically, while working in outdoors day and night, weekends and holidays included
Strong Mechanical aptitude, deductive reasoning, verbal and written communication, computer word processing, data entry, and basic tool use. Additional certifications may be required to operate in a gas plant

115

Dispatcher Resume Examples & Samples

Monitor information in the Service Dispatch System and dispatch. Provide direction to those responsible for the repair and follow up of the call
Schedule Kroger Technicians /outside service organizations so all calls are completed within the required time and as cost effectively
Develop/implement procedures that will assist in identifying and eliminating unproductive runs by Technicians to fix equipment that could better wait for repair until a later time and increase the Technicians productivity by packaging service calls
Monitor the Technicians hours to reduce their overtime costs
Schedule all store preventative maintenance inspections and follow up to assure completion
Implement help desk procedures to save money by "fixing" items over the phone and avoiding service calls to the store
Maintain log of maintenance preventive maintenance inspections and inform maintenance engineer of those inspections which have not been completed in the assigned time period. Assist the maintenance supervisors and Technicians with the scheduling of preventive maintenance inspections
Develop P.M. Inspection Schedule Templates for all stores
Develop, maintain and keep up-to-date the Store Manager's Maintenance Reference Manual. Publish updates with an annual update publication to all stores
Service Dispatch System Administration: Maintain system files, employee/vendor profiles and equipment information
Maintain vendor data and assist with "On Boarding" of new vendors. Provide training material and follow up to insure vendor is following through and closing tickets according to Kroger guidelines
Properly communicate with Facility Engineering staff, store management and other servicemen through both written and verbal techniques
Maintain effective communications with store personnel in order to reduce maintenance cost, especially as it relates to equipment abuse, repeat calls, overtime, and incomplete understanding of the equipment
Properly complete all repair, labor, part and purchasing documentation in a timely fashion
Maintain an organized work area for efficient flow. Maintain an accurate filing system
Comply with all department and company policies and procedures
Maintain Help Desk Procedures Manual and keep it up to date with all current procedures
Meet all deadlines assigned by the project engineers or promised. All deadlines will be met as stated or assigned, or all people concerned will be notified and a new deadline set and/or priorities reshuffled
Receive all telephone calls concerning this area of maintenance
Must be able to perform the essential functions of the position with or without reasonable accommodation
Dispatch Experience
Excellent computer /organizational skills
Ability to perform high level troubleshooting of building components such as Plumbing, Electrical, HVAC, Refrigeration, Kitchen Equipment
Determine service tech /vendor to be dispatched to resolve

116

Dispatcher Resume Examples & Samples

Actively participate in daily SQE meetings with assigned team
Work closely with Dispatch Supervisor and Senior Dispatcher to understand, develop, document, implement and maintain dispatch operating procedures
Execute all procedures and customer requirements according to SOP
Maintain proficiency and accuracy using the various customer information systems
Issue proper placards, seals, MSDS, COA and product ID tags to driver
Obtain tare and gross weights of tank trucks; calculate volume of product loaded
Create accurate legal DOT BOL that meets KM, DOT and customer requirements
Satisfy customer requirements and special instructions
Work closely with Dispatch Supervisor and Senior Dispatcher to investigate and respond to all customer complaints and inquiries
Handle issues and problems related to the movement of customer product per the direction of the Dispatch Supervisor and Senior Dispatcher
Perform order verification throughout the day
Display respect for customers, co-workers & management
Reliable
Excellent math skills
Detailed oriented – must be able to work quickly, independently and accurately under pressure

117

Dispatcher Resume Examples & Samples

Receives and relays information for service by telephone and two-way radio. Records all information in the Daily Activity Report Log
Handles the daily accounting of all officers’ equipment, such as radios, keys, etc. which are checked in/out for shifts. Records detailed information in logs as required. Maintains Officer zone assignments and dispatches officers based on location in a timely manner to assist in deterring potential criminal activity and for emergency situations requiring Officer response
Operates security command center; to include, monitoring CCTV systems, access control systems, digital alarm receivers, and fire and burglar systems
Individually responsible for dispatching requested calls for service during the tour of duty which includes the following
High school diploma, or equivalent required; an Associate’s degree from an accredited college/university in criminal justice, police science, public administration, political science or similar discipline is preferred
Demonstrates a high degree of ethical behavior and adheres to the standards and regulations of the University and legal environment
Good communications and interpersonal skills; ability to speak Spanish or other non-English language including American Sign Language is helpful
Experienced with Computer Aided Dispatch, Records Management System, Criminal Justice
Information Systems terminals, computerized alarm monitoring systems, computerized access control systems or other computer or technical systems
Knowledgeable of and ability to accurately interpret applicable federal, state and local laws, codes and regulations
Must be able to meet the physical requirements of the position and daily responsibilities
Demonstrates good judgment and excellent conflict resolution/mediation skills
Certifications in CPR, First Aid and First Responder are preferred
Valid Arizona Driver's license in good standing; must be insurable
Must successfully pass a drug test
Must be flexible to work occasional evenings and weekends depending on scheduled events
Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University

118

Dispatcher Resume Examples & Samples

Receive and process work requests, by website, phone or e-mail, for local and national work
Create requests for engineering and technical services
Interact with customers both in writing and verbally
Update database real time with work schedules and requests
Perform assigned word processing, general filing, timekeeping, records management, correspondence, project records, material purchasing and verification of work
Review work order requests and create job packets for technicians
Create material purchase order requests and place orders with vendors according to Company policies and procedures
Coordinate and maintain schedule for technicians’ daily workload
Communicate status of requests, ETA of technicians and any changes in schedule to customer contacts or others who may be impacted
Ensure that technicians complete all required documentation per Company policies and procedures
Must possess at least a High School diploma or GED equivalency
Must have some experience in customer interface, such as liaison between the customer and the Company
Must possess a minimum of two (2) years technical experience in communications or a related field/construction environment
Must have experience in a related administrative position
Must be proficient with Microsoft Office (Word and Excel)
Must be able to effectively operate office equipment and computing devices commonly used in the industry
Must be able to manage multiple tasks/projects simultaneously
Must have demonstrated verifiable ability to identify and create a services filing system, develop detailed associated administrative tasks and manage them for final record keeping and audit
0-2

119

Dispatcher Resume Examples & Samples

Co-ordinating service/install technician workloads; tracking and exception monitoring throughout the day to ensure that on time commitments are met and workloads are completed in the most customer-friendly and efficient manner
Managing alerts, emergency orders
Communicating with technicians via ABB Service Suite and cell phone; communicating with all internal and external contacts as required
Completing accurate work order, service and various other reports within deadline parameters
Timely and efficient handling of other duties as required
Working closely with Team Manager, Dispatchers and Technicians
Learning and adhering to all applicable health and safety regulations, both legislatively mandated and as outlined in company policy

120

Dispatcher Resume Examples & Samples

The Dispatcher requires a sound knowledge of facility and waterway logistics as well as inspection procedures
Requires a working knowledge of Microsoft Office 2010
An understanding of the business requirements of the client, relative to the purpose of the services provided, is required
A full understanding of the Company Compliance and Zero Tolerance Policies is required
The Dispatcher needs knowledge of the testing of those commodities which are at the core of the business, and of the significance of quality test data
The ability to retain a calm demeanor while under pressure from operational circumstances or demands of the client is essential
Necessary attributes are a positive attitude and ability for working and communicating with persons of diverse cultural backgrounds and sensitivities
There are no specific educational requirements other than those that might be established by the hiring authority responsible for filling the position
The Dispatcher should have two years of experience in an inspection company

121

Dispatcher Resume Examples & Samples

Coordinate and process daily Launch & Retrieval requests
Direct and coordinate field transportation operations as needed
Monitor and document departmental personnel with respect to process and procedures involving, but not limited to: radio calls and proper procedures, proper driver check-in and check-out / punctuality procedures, proper reporting procedures
Assign and dispatch appropriate vehicle equipment per event
Work closely with all other departments to ensure efficient and timely service for guests
Data entry as required—including but not limited to all labor data
Employee is responsible for general knowledge of corporate environmental policies and procedures and how they relate to their job functions. Corporate policies and procedures are posted on bulletin boards
Environmental objectives and targets will be communicated by dept. managers for each dept

122

Dispatcher Resume Examples & Samples

3 plus years experience in operations, dispatch, logistics, CDL driver or similar role
High energy, flexible and able to execute in a fast paced, very diverse environment
Experience managing routing drivers and finding appropriate and efficient schedules
Ability to handle customer issues and work with Driver and Sales to solve issues in positive manner
Experience managing driver safety including investigating incidents and promoting a "culture of safety"
Excellent verbal, written, interpersonal and negotiation skills
Effective project and time management skills
PC proficiency in a Windows environment
Must have clear criminal background and clear driving record to drive company vehicle

123

Dispatcher Resume Examples & Samples

5 or more years experience in operations, dispatch, logistics, CDL driver or similar role
Ability to handle customer issues and work with drivers and sales staff to solve issues in a positive and productive manner
Prefer a current Class A CDL and ability to drive a truck if short-handed

124

Dispatcher Resume Examples & Samples

Sales aptitude in dealing with customers
Demonstrates good negotiating skills and displays empathy
Uses good verbal communication skills and telephone technique
Ability to plan, organize, execute, and troubleshoot
Proven record of dependability
Analytical and decision making capabilities
Experience in analytical ready-mix distribution or in the industry
Must be able to work in a stressful environment with multiple and conflicting demands
Must be a self-starter and a team player
Must be willing and able to learn all aspects of the Automated Dispatch System

125

Dispatcher Resume Examples & Samples

80%: Provides the highest level of service and safety for all Flight Crews, owners and employees by creating flight-plans to include routing, weight & balance, and aircraft performance. Assesses departure/arrival weather to determine trip feasibility. Communicates with and alter aircraft destinations as necessary. Files flight-plans with the Air Traffic Control System. Utilizes all available tools (for example DAAP) to ensure safety and regulatory compliance are meet or exceeded. Exercises joint release responsibility in conjunction with crew in the interest of safety. Flight Following as workload allows
10%: Identifies ways to integrate process improvement and efficiencies for various job functions
10%: Anticipates and proactively takes action to deal with future trip/dispatch events, situations, and opportunities

126

Dispatcher Resume Examples & Samples

Administer safety and housekeeping policies and procedures
Review hard copies turned in by technicians to ensure that assigned work has been completed properly
Ensure each warranty RO has a vehicle history attached
Complete a dispatch log daily and turn into Service Management at end of shift
Spot-check repairs to assure quality and timely completion
Maintain proper training in the operation of service equipment (i.e. lifts and hoists)
Ensure that all repair orders are accounted for and closed when work is completed
High school graduate or equivalent
18 years or older

127

Dispatcher Resume Examples & Samples

Answer pick up calls from customers and dispatch city trucks
Prioritize pickups to efficiently use city trucks and maximize customer satisfaction
Coordinate use of interlines for pick up or delivery
Administer company policy as needed
Administer tracking system for pick ups
Talk to drivers and freight handlers to coordinate freight movement

128

Dispatcher Resume Examples & Samples

Supports the Company's Internal Control process which includes understanding, communicating, and complying with defined internal controls as well as suggesting and making modifications to the policies, procedures, and controls to better relate to the business
Communicates upward problems in operations, noncompliance with the code of conduct, or other policy violations or illegal actions
This position is occasionally exposed to all weather conditions. Physical hazards such as noise, fumes, and dirt are present due to the equipment, machinery, and scrap as would be found throughout the scrap yard. Safety shoes, hardhats, and eye protection must be worn to eliminate the risks associated with these hazards. Travel is not required for this position
Handling multiple issues regarding safety and maintenance increases pressure. Work load may be unpredictable and pressure can be substantial during peak times. Critical deadlines require considerable adaptability. Disturbances of work flow and/or irregularities in work schedule are expected and occur on an intermittent basis. Extra hours may be required, sometimes on weekends, weekdays, and holidays
Ability to: sit, stand, and or walk for up to 6-8 hours per day; occasionally negotiate around and over piles of scrap metal or equipment; crouch or bend at the knees occasionally to increase visibility; stoop or bend at the waist occasionally to increase visibility; reach at arms length frequently or overhead occasionally; twist and turn at the neck and trunk; walk frequently on uneven ground; lift, carry, push and pull over 50 pounds occasionally. Visual acuity required for close inspection of detailed material such as reports, manuals, documents, and computer work. Hearing acuity required for daily communication with customers, drivers, and other employees. Mental dexterity needed as Dispatcher will be required to interaction with others, work independently, and exercise attention to detail continually
3 to 5 years of experience in a similar role or continued education in a related field required
Familiarity with DOT regulations and scrap industry preferred

129

Dispatcher Resume Examples & Samples

Monitor phone and radio traffic for calls for service and dispatch appropriate units
Make routine all-band announcements communicating attendance, ride operations, statuses, and other pertinent information
Document and communicate park attendance, ride throughput, weather conditions, and RTO staffing levels
Document all events during calls for service electronically via ReportExec Dispatch System
Monitor general area CCTV surveillance systems for guest traffic
Act as a liaison between county dispatcher, local law enforcement, and park management
Answer all guest and team member questions in a friendly manner and give appropriate guidance
Maintain and manage a positive work environment by interacting in a professional and polite manner with guests, team members, and park management
Comply with all Six Flags Great Escape guidelines and polices
Must be at least 16 years of age
Ability to build a strong rapport both within and outside of the organization
Must be able to demonstrate excellent written, verbal, and listening skills
Must be computer savvy
Ability to multi-task and work in an independent, fast-paced setting
Will be required to sit, stand, kneel, bend, and/or crouch for extended periods of time
Must be able to work varied shifts, including weekends, evenings, holidays, and complete non-routine tasks as assigned
Willing to work in extreme weather conditions including extreme cold and heat
All other duties assigned or necessary to support the Park or The Great Escape Properties

130

Dispatcher Resume Examples & Samples

Assist field locations (CSC’s) with the resolution of delivery inquiries and issues from customers
Update and maintain customer orders and customer database
Assist in the delivery process by addressing and correcting skipped orders, inaccurate directions, tank obstructions, etc
Identify and recommend customer-specific routing and demand forecasting changes to Customer Service Centers (CSC’s) and Distribution Center Manager
Complete assigned work lists, time-sensitive reports and meet daily critical dispatch deadlines
Identify and define the needs of the customers in diverse climates and geographical areas
Ensure timely, consistent and open lines of communication between Distribution Center, CSCs, drivers and customers
Assist Distribution Center Manager in managing customer retention activities by serving as liaison, when required, between customer and CSCs to ensure customer needs are met
Adapt to rapid and significant changes in workload due to weather, road conditions and other factors influencing delivery fleet
Adapt to changing work schedules due to seasonal demand, vacation coverage, etc
Provide general administrative support as required, i.e. drafting internal communications, filing, relaying processes/procedures

131

Dispatcher Resume Examples & Samples

Receive customer orders via phone & email
Order entry into our operating system (Command)
Dispatch - Tare and ticket vendor vehicles
Monitoring of on-time delivery
Maintain radio communication with loader operators and quality assurance regarding material piles, location and “time in yard”
Receive general inquiries and when required redirect in a courteous manner to appropriate personnel
Maintain COD plant tracking sheet
Retain ticket audit logs and forward signed deliveries into third party for scanning
Execute daily audits to ensure billing accuracy
Ensure safety requirements are followed (PPE) and violations are reported
Remotely operate other DFA locations where a Dispatcher is not present
Travel to various sites to cover for other Dispatchers when required
Customer Service Centre admin support
Post-Secondary education or equivalent business related experience

132

Dispatcher Resume Examples & Samples

Keeps area clean and maintains a safe working environment
Offers support/directions to drivers whenever necessary
Proficient in Microsoft Office Applications

133

Dispatcher Resume Examples & Samples

Must have high school diploma or equivalent
Must be able to handle multiple tasks simultaneously
Good verbal communication and time management skills required
Must have good interpersonal skills with the ability to maintain satisfactory customer relations and to work through demanding situations in a fast pace environment
Must have intermediate computers skills and have the ability to utilize different computer systems to record information and create reports
Must be skilled in providing excellent customer service by phone and in person
Must have the ability to make basic mathematical computations, schedule and organize large numbers of people and equipment efficiently and quickly, and read maps and communicate effectively with customers as well as truckers
Must be able to work independently and make decisions; memorize and recall detailed information; handle multiple tasks concurrently; work well under pressure; and handle a high volume of calls

134

Dispatcher Resume Examples & Samples

A minimum three years of logistics and distribution, two years of marine logistics experience is preferred
A working knowledge of time and attendance systems
A working knowledge of logistics and distribution software systems

135

Dispatcher Resume Examples & Samples

Arranges shipments by checking stock to determine inventory levels, anticipating delivery requirements and expediting orders
Ships items by examining items, destination, route, rate, delivery time and ordering carriers
Verifies items shipped my matching bills of lading, reconciling quantities and noting discrepancies
Keeps customers informed by forwarding notice of item availability, shipment date and method, current status and answering their questions
Communicates with drivers, customers and sales representatives any changes or issues with scheduled deliveries
Keeps the pricing, promotion, purchase order, and credit-limit information confidential
Accomplishes organization goals by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments
Other duties as deemed appropriate by Management and the Company
Documentation and data entry skills
Bilingual in Spanish and English
Working knowledge of Microsoft Office Tools, proficiency in Excel required
Effective communication skills and the ability to handle multiple tasks all with an attention to fine detail
Must be able to work weekends and available to be on-call early morning and/or evenings depending on shipping schedule
Class A License a Plus (position is 95% Dispatching and 5% Transportation)

136

Dispatcher Resume Examples & Samples

Perform emergency dispatch procedures
Maintain documentation of emergency incidents
Responsible for dispatching field personnel, as well as complying with the various department procedures
Maintain knowledge and compliance of Company policy and procedures
Understand and operate various computers and computer programs
Promote customer relations with internal and external customers
Monitor field personnel using GPS, radio, cell phones and landline; remaining in constant communication until incident is complete
Record and monitor all gas odor calls
Coordinate, communicate and monitor all field resources to complete emergency calls
Monitor and assign daily workload using a field resource management system
Monitor electronic line locates
Comprehend and initiate action to apply procedures appropriate to the situation in time-critical, deadline-driven environment without direct supervision
Research and provide information for post incident reviews and data requests

137

Dispatcher Resume Examples & Samples

High School diploma or GED equivalent; Associates or Baccalaureate preferred
Customer Service and/or Call-Center experience required
Knowledge of basic and multi-task computer operation in a Windows environment
Ability to proficiently operate a computer with a speed of no less than 35 keystrokes per minute
Ability to communicate clearly in the English language
Ability to utilize a standard business telephone system for communication
Must satisfactorily complete two-week training program
BILINGUAL- Ability to speak Spanish fluently is a plus
Ability to accept job responsibilities and meet deadlines
Ability to interact with interdepartmental personnel
Positive attitude and sensitivity in dealing with disabled customers
Ability to perceive, react and communicate positively to needs of colleagues and customers
Meets all Qualifications and Job Requirements and understands all Role and Responsibilities
Professional corporate experience and professional demeanor
The candidate can be a college student or semi-retiree or retiree
The candidate must have at least 1-2 years experience in the full-time workforce

138

Dispatcher Resume Examples & Samples

Oversees road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc
Manages daily service by reviewing route performance and proactively responding to situations that impact customer service
1 year of customer service, dispatch, or scheduling experience preferred

139

Dispatcher Resume Examples & Samples

Works at the client dispatch center working directly with the client dispatch to help maintain customer schedules, resolve service issues, and provide excellent customer service
Resolves problems by working with our client's dispatchers
3-5 years of dispatch or scheduling experience

140

Dispatcher Resume Examples & Samples

Responsible for answering incoming calls and providing requested information
Communicating to Distribution department employees
Able to work flexible work schedules
Must be available for weekend dispatch coverage
Experience in dispatch or call center environment preferred
Multiple phone lines, multiple driver/routes, able to handle high call volumes
Ability to learn the different computer systems
Available to rotate weekends/holidays/evenings as required

141

Dispatcher Resume Examples & Samples

The Dispatch Intermediate will adhere to the respective job description of the Dispatch Associate when functioning in that assignment
Provides input for the development and implementation of the System Status Plan (SSP)
Other duties as assigned by superiors

142

Dispatcher Resume Examples & Samples

Coordinate project resource needs under the direction of the Construction Manager, Superintendents, Safety, and Equipment departments to ensure project schedule goals are met
Communicate detailed information such as time and specific locations to dispatch resources to jobs in the field to ensure appropriate resources are allocated
Work with the HR, Payroll and craft unions to maintain regulations that the union has established to ensure compliance
Arrange and work with the Equipment Department and other area dispatchers to ensure the best opportunity for Granite equipment utilization; schedule equipment repairs as needed
Assist management in planning job schedules to anticipate project needs to ensure timely delivery of resources to the job
Utilize computerized dispatch and distribute on a daily basis to communicate resource and scheduling with team
Communicate dispatch to superintendents so that they can monitor daily work (QC, Shop, PM, Payroll)
Negotiate with various vendors to ensure Granite receives the best possible pricing for rentals or other materials needed that are not already set in Job setups; utilize the FIS system in order to streamline the processes, including setting up rental equipment and export to Field systems
Understand and know contract requirements when it comes to ordering job resources (DBE, listed companies or special Tier compliant equipment)
Code dispatch office invoices to ensure accuracy and timeliness
Update the underground service alert (USA) to ensure it is current, depending on location
Track rentals and equipment moves to ensure efficiency
2+ years dispatch experience required
Ability to prioritize multiple tasks
Ability to work in various computer software programs (excel,word,project, Heavy Job, The Dispatcher)
Ability to abide by Granite’s Code of Conduct on a daily basis

143

Dispatcher Resume Examples & Samples

Schedule and dispatch SGS Auditors to appropriate locations
Confer with customers or supervising personnel in order to address questions, problems, and requests for service
Prepare daily work and run schedules
Receive or prepare work orders
Oversee all communications within specifically assigned territories

144

Dispatcher Resume Examples & Samples

Accept and input daily service orders and details
Maintain high volume communication with clients and drivers regarding delays, changes, cancellations, re-routing, and continuous improvement processes
Accurately completes DOT mandated paperwork; manifests, labeling, bill of lading, etc
Tracks driver’s daily logs for Hours of Service compliance and capacity
Tracks fines, penalties, inspections, condition reports, on time percentages, hours worked, missed stops, gallons hauled, and other key bulk metrics
Analyze and recommend corrective actions with respect to all delivery breakdowns
Learns compatibility and other technical rules for the optimization and safe use of all rolling stock assets
Performs technical and timely duties to up keep all facets of DOT permitting
IPass controller
Truck registration (Primary Support)
CDL GAP reporting
Comprehensive driver file management
Training enrollment support
Rolling stock inventory control
Monthly tractor leasing report

145

Dispatcher Resume Examples & Samples

Has joint responsibility with the Captain for the safe dispatch of the airplane
Monitors, analyzes, calculates flight factors, airplane performance, operating limitations, MEL/CDL/NEF, weather reports, NOTAMS and creates/updates flight plans
Performs flight planning and flight following functions including monitoring changing conditions, uses available information to develop/update flight plans, and when appropriate communicates information, instructions and guidance to flight crewmembers
Performs flight following duties in accordance with the FAR’s and Company policy. Maintains flight following systems data
Maintains Operational Control; operational planning of all movements, initiation, continuation, diversion, termination, and cancellation of all flights planned or conducted
Creates an environment that encourages teamwork by
Current FAA Aircraft Dispatcher certificate
Worldwide geographic familiarity
A strong working knowledge of Microsoft Office applications
Be able to read, speak, write and understand the English language

146

Dispatcher Resume Examples & Samples

Excellent time management and organizational skills with strong attention to detail
Possess strong interpersonal skills
Ability to interact with difficult and demanding customers
Strong proficiency in computer skills (Word and Excel, Microsoft Office)
Ability to multi-task using multi-line phone and computer
Manage high volume phone calls including problem resolution
Strong communication skills, both verbal and written, and problem solving skills
Demonstrates a high level of initiative to improve efficiencies
Professional in appearance and presentation
Accepts the initiative to take on additional work if necessary
Listens well and follows directions provided
Shows integrity and consistency in all aspects of performing the job
Ability to work overtime as necessary
Minimum of 2 years of experience in the HAZ MAT Transportation Industry as a Dispatcher or Driver, is required
The employee may occasionally position, transport and/or move up to 10 pounds

147

Dispatcher Resume Examples & Samples

Incorporates customer delivery demands in terms of unloading and delivery time into the routing schedule in an effort to most effectively and efficiently utilize the SYSCO fleet and to reduce the cost of delivery related expenses
Routes the cubic plan to the loading supervisor in an effort to enhance the effectiveness of the loading and delivery activities
Prepares loading and driver sheets showing the route assigned and ensures that each driver is provided an accurate and understandable listing of stops for any particular day; updates this information by completing a weekly and master loading and driver sheet listing for use in planning and evaluation activities
Prepares specific request notes identifying particular loading and delivery activities as desired by customers or warranted by the delivery schedule in an effort to enhance the effectiveness of the delivery activity
Updates previous day’s routes by reviewing that days routing sheets and noting any discrepancies or problems and adjusting the sheet for this information in an effort to enhance the efficiency of the routing and delivery activity
Reviews truck mileage information into the delivery tracking system for each truck that delivers out of state in an effort to provide accurate information for planning and evaluation activities
High School diploma or equivalent combination of education and experience
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments
Attendance/Punctuality - Is consistently at work and on time; Arrives at meetings and appointments on time
Ability to plan and organize your own work activities; analyze and disseminate numerical data; manage work time efficiently; follow procedures and policies; perform basic mathematical calculations; identify and solve problems; maintain a file system to include alphabetical, numerical, and chronological filing activities
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must regularly lift and /or move up to 10-20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
Work environment consists of both office and warehouse environments

148

Dispatcher Resume Examples & Samples

Travel up to 6 nights per month required
Resume showing relevant experience - Credit will be given for all appropriate qualifying experience. In order to receive credit for experience, your resume must clearly indicate the nature of the duties and responsibilities for each position, must include the starting and ending dates of employment (month/year), and the number of hours worked per week. In describing the nature of your duties (your experience), please be clear and concise. We will not make assumptions regarding your experience. -Online Assessment Questionnaire -SF50, Notification of Personnel Action and/or SF-50 which documents the highest grade level you held if applying under Merit Promotion.Merit Promotion Checklist -For 5-point veterans' preference, provide copy of your DD-214(s) that shows character of discharge (i.e.honorable) from service, (usually the member 4 Copy Certificate of Release or Discharge from Active Duty); official statement of service from your command if you are currently on active duty, or other official documentation (e.g., documentation of receipt of a campaign badge or expeditionary medal) that proves your military service was performed under honorable conditions. -For 10 points veterans’ preference, submit a DD 214, Standard Form (SF-15) and the required documentation listed. (VA disability letter)
Interagency Career Transition Assistance Program (ICTAP) and Career Transition Assistance Program (CTAP): ICTAP provides eligible displaced and CTAP provides eligible surplus and displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP or CTAP consideration, you may receive selection priority if: 1) This vacancy is within your ICTAP or CTAP eligibility; 2) You apply under the instructions in this announcement; and 3) You are found well-qualified for this vacancy. You must provide proof of eligibility with your application to receive selection priority. Such proof may include a copy of your written notification of ICTAP or CTAP eligibility, or a copy of your separation personnel action form. Information about ICTAP/CTAP eligibility is available from OPM's Career Transition Resources website at: Career Transition

149

Dispatcher Resume Examples & Samples

Possess a valid driver’s license in good standing
Have at least 5 years of driving experience (personal or professional)
Must pass DOT testing and have a valid driver's license
Able to work shift hours and days assigned

150

Dispatcher Resume Examples & Samples

Ability to communicate clearly on the radio and telephone
Ability to function effectively in stressful situations
Working knowledge of Operations and Communications policies and procedures
General knowledge of Federal Communications Commission rules and regulations that apply to EMS and Public Safety/Special Emergency Services
Ability to plan and organize the activities of a unit
Ability to establish priorities
Ability to understand basic computer applications
Following training, ability to adequately implement concepts of Emergency Medical Dispatcher
Must meet minimal competency scores on exams designed to measure proficiency in spelling, grammar, clerical skills, EMS knowledge, computer skills, typing, recall and other telecommunicator skills
Knowledge of the EMS services available in the area, their capabilities, limitation, locations and accessibility. Specifically, knowledge pertaining to first responder and other public safety response and inter-facility patient transports
High School Diploma or General Education Diploma
Type 35 WPM with 98% accuracy, and be familiar with data entry
Free from color blindness
Hearing within normal limits
Demonstrate map reading skills
Experience working with computers and data entry
Ability to demonstrate accurate listening skills
Prior dispatch experience with demonstrated proficiency in medical dispatch protocols, computerized dispatch systems, radio communications, and disaster procedures
Ability to perform in high stress environment
Proven ability to learn quickly
Strong interpersonal skills, spoken and written
Applies problem solving framework to identify and solve problems appropriately
EMD Certification
Medical Terminology Certification

151

Dispatcher Resume Examples & Samples

Receives orders for products
Schedules times and dates of orders
Arranges for hauler to transport order
Ensures accuracy of orders
Assists in resolving customer complaints
Monitors order status as required
Assures compliance with all DOT rules and requirements
Follows all safety and environmental procedures
Follows all rules and regulations as outlined in VMC Policy
Monitor and ensure timely delivery to provide excellent Customer Service
Maximize daily revenue for internal leased trucks
Strong computer skills to include MS Office Suite
Interpersonal skills and experience in a “team environment”
Focus on excellent customer service or something similar
Ability to handle/manage multiple tasks
Have an understanding of transportation profit and cost factors

152

Dispatcher Resume Examples & Samples

High school diploma, GED, or equivalent combination of education and experience is preferred
Two (2) years of customer service experience is preferred
Call center and/or dispatch experience is preferred
Solid problem-solving abilities and ability to analyze quantitative and qualitative data
Solid ability to extract essential elements and propose appropriate solutions
Solid knowledge of spreadsheet, word processing, database and email software (preferably Microsoft Excel, Word, Access, Outlook, Internet)
Solid ability to understand and follow instructions for a variety of standard practices
Solid ability to read and interpret safety rules, operating/maintenance instructions and procedurals manuals
Solid ability to be proactive in gathering information, answering queries or asking assistance with limited direction
Solid interpersonal and written/oral communication skills with the ability to relate well and cooperate with others to effectively coordinate activities and accomplish goals
Solid ability to provide excellent customer service and establish and maintain credibility and interpersonal relationships with diverse group of individuals (e.g., business leaders, colleagues, staff at all levels)
Solid ability to collaborate effectively with others
Solid ability to work under pressure to meet deadlines while managing internal customer expectations and resetting accordingly
Solid ability to effectively take action to solve problems while exhibiting sound judgment and successful stress tolerance
Solid ability to exercise good judgment and discretion in selecting methods and techniques for obtaining solutions
Solid ability to work in a team environment along with the ability to work independently with minimal supervision
Solid ability to be results-oriented that makes a difference, taking initiative to make things happen, accepts accountability and has a “can do” attitude

153

Dispatcher Resume Examples & Samples

Performing tasks necessary for the efficient operation of the Dispatcher’s office
Communicates via telephone or radio with train crews, yard supervisory personnel, M/W personnel and others regarding train movements and instructions
Must be a self starter
Must be able to perform multiple tasks in a fast paced environment
Qualified Train Dispatchers preferred. Must be willing to become a qualified Train Dispatcher as a condition of employment

154

Dispatcher Resume Examples & Samples

Check-out aircraft for training flights
Verify paperwork for type of flight, aircraft type, Hobbs time and student account status
Grant aircraft board/keys to student
Log all information on Aircraft Status Board
Conduct Flight Following activities utilizing GPS tracking Technology
Utilize two-way radio to communicate with flight crews during training flights
Update Aircraft Status Board, per pilot request, as aircraft position changes occur
Monitor Aircraft Status Board for any overdue or late aircraft
Actively track aircraft during flights
Respond to any aircraft accident, incident, overdue aircraft or unscheduled landing
Assist with search and recovery coordination as needed
Check-in aircraft
Receive aircraft board/keys from student
Be knowledgeable of current and projected weather conditions via ATIS, Internet, WSI, visuals and any means available
Coordinate fuel requests with Line Service by providing accurate information and parking location of
Aircraft
Provide first line of ramp security by ensuring individuals are visibly wearing badges and challenging
Those without issued badges
Assign aircraft as they are released from maintenance
Accurately process and record all credit card purchases
Provide the highest level of customer service to resolve requests, questions, and complaints regarding
The Company’s services or products
Comply with Company policies and procedures related to customer service standards, ramp, safety and
Security procedures
Perform clerical duties, to include but not limited to, answering telephones, making copies, faxing,
Emailing, maintaining records and reports, and coffee preparation
Maintain a clean and safe facility that is appealing to both customers and employees
Perform special projects and other tasks, as assigned
2-4 years prior customer service experience required
Proficient use of Microsoft Office and Microsoft Outlook required
Previous aviation experience or education preferred

155

Dispatcher Resume Examples & Samples

Distribute fleet vehicles to company drivers for use in transporting orders to customers
Oversee daily vehicle condition for maintenance and safety compliance
Schedule vehicle repairs with local repair facilities and communicate vehicle issues to management
Assign keys, company credit cards, record keeping forms and parts deliveries to drivers
Document leave and return times, specific freight carried, and endpoint of travel
May communicate with drivers in transit, or with customers about the status of orders
Pull automotive parts and move them to the designated areas for dispatching to local delivery staff
Review packing lists to insure all required items are included
1-2 years' experience dispatching or call center experience
Presents a professional image to all customers
Demonstrated organizational and comprehensive skills
Extensive product knowledge or the ability to obtain product knowledge
Must maintain a valid driver's license that meets the criteria under company policy

156

Dispatcher Resume Examples & Samples

1) HS diploma or equivalent with 2-4 years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job, OR demonstrated ability to meet the job requirements through a comparable number of years of work experience
2) Requires very good knowledge of general administrative/manufacturing operations procedures and knowledge of job specific processes to successfully execute and complete the more progressive/complex duties of the job
3) Ability to follow company policy and understand any rules or regulations governing the work being completed and impact work has on department or company
4) Must have very good knowledge of technology to include computers and software programs such as MS Office or MAC word processing, spreadsheets or other programs specific to the job in order to complete duties successfully
5) Requires good knowledge of multiple functions or areas of the business in which there is frequent contact with while completing daily work assignments of the job
6) Must have very good oral and written communication skills sufficient to explain departmental policy, methods and/or procedures when completing assignments
7) Requires very good organizational skills sufficient to accomplish work by established deadlines and ability to coordinate phases of work with others
8) Intimate knowledge of same day logistics including carrier alternatives, pricing, and potential problems

157

Dispatcher Resume Examples & Samples

Preferably a 4 year BS in Marketing / Sales, Business
Two years of Industry (or) Industry related experience in Home building or Remodeling is a plus
Two years prior outside roofing sales experience (preferably in the building material distribution industry)
Knowledge of Microsoft Outlook, Internet, Word, and Excel
Mincron, operating. Ability to learn a software package
Products: Residential & Commercial Roofing, Residential Siding and Windows (Vinyl & Wood)
Must possess the entrepreneur spirit; be self-motivated, and enthusiastic about our business
Must have excellent customer service skills and attitude
Must be detailed oriented and possess excellent organizational and time management skills
Must be analytical and able to solve problems
Must have good verbal and written communication skills
Must be ethical and honest
Must have experience in the building material distribution industry, particularly selling residential roofing products, with demonstrated success in those products to a local contractor base
Must be dependable and have a current state issued driver’s license with a satisfactory driving record
Must be legally entitled to work in the United States
Must be able to pass a company required drug test
Must be able to read, speak and write the English language to communicate with vendors, customers and other branch employees

158

Dispatcher Resume Examples & Samples

Provides excellent customer service by assisting customers and drivers as appropriate
Answers phones, take messages and transfer calls
Weighs trucks in and out using computerized program (Top Tech)
Completes Bill of Ladings (BOLs) via computer (ability to hand write BOLs when necessary)
Issues State Tags when required
Enters new drivers in computer program (Top Tech)
Ensures drivers complete and sign the Driver's Requirement forms before exiting the facility
Directs truck drivers to proper loading racks, advises the loaders (Operation’s staff) of State Tag Sample retain requirements
Completes State Tag forms and obtains the sticker from the driver
Checks email frequently to assure the latest updates regarding orders, supply and product specifications are seen in a timely manner
Updates various logs with information as needed
Logs in orders that are received by customers via phone calls and/or email on daily logs and enters the new orders in the computer program (Top Tech)
Responds to customers via emails to inform them that the order was received
Contacts customers to clarify discrepancies/uncertainties
Informs the Operations team when a truck has been dispatched to a loading and/or off-loading rack via hand-held radio
Tracks all incoming and outgoing product via Top Tech entries
Provides drivers with printed or hand-written (when necessary) BOLs for all incoming/outgoing product
Provides drivers with proper Certificate of Compliance paperwork upon dispatching outbound loads
Checks and double checks for accuracy of Receipt, Log and BOL entries
Copies various dispatch forms and keeps the area stocked with supplies
Reports all overloads, loading delays, mishaps and other related issues immediately to the Head Operator. Sends an email to the dispatch immediate supervisor and records information on the turnover report at the end of each shift
Completes a turnover report at the end of each shift. Emails the turnover report to the Marketing Team, Head Operator, Director of Operations and Dispatch. Faxes or emails Yield Accounting reports to Corporate each night at midnight
Enters/records pipeline transfers in Top Tech using the information given by Operations’ team
Completes Railcar BOLs when necessary. Paperwork is also provided by Operations’ team
Reports any equipment, computer issues immediately to the dispatch supervisor. Provides assistance to the Marketing and/or Operations’ teams as needed
Ensures that the work area is safe, clean and free of clutter for efficient day-to-day operations
Three years of related experience in an office environment required
Ability to work twelve (12) hour work schedule required
Ability to work holidays, weekends, and nights required
Ability to be on call and be available for overtime required
Ability to be flexible and work all shifts in this 24/7 environment required
Experience working with Microsoft Word, Excel, Outlook required

159

Dispatcher Resume Examples & Samples

Expedites truck shipments to provide customers with the fastest possible service
Weighs truck in and out
Completes Bill of Lading and Lab Sheets via computer
Issues Lab Sheets and State tags when required
Directs truck drivers to proper loading rack, answers their questions, and advises loader of state tag sample requirements
Calls customers daily for orders and accepts incoming orders
Arranges transportation for customers when needed
Completes daily dispatch and order logs
Coordinates rail loading/off-loading as necessary
Completes Railroad B/Ls and shipping manifest when necessary
Maintains log for all purchased emulsions sold to customers
Logs in all overloads, loading delays, and mishaps
Answers phones, take messages, and transfer calls to various departments, all with a friendly and courteous attitude
Assists with miscellaneous office duties as directed, including advising supervisor when new supplies should be ordered
Maintains a clean and tidy area dispatch and coffee area
Receives deliveries
Minimum three (3) years of related experience in an office environment required
Experience using Microsoft Office programs (i.e., Word and Excel) required

160

Dispatcher Resume Examples & Samples

Four-year degree in Business Administration plus 2 or more years experience OR five years or more of comparable experience
Strong communication skills and must be able to handle stressful situations
Mathematical and mechanical competency required
Must possess advanced skills in Microsoft Windows, Excel and Word
Valid Idaho Driver’s license required
Experience as a CDL truck driver preferred

161

Dispatcher Resume Examples & Samples

Responsible for the safe conduct of operational control concerning the planning, dispatch, release, and movement of all Company aircraft over the routes under his/her control including
Preflight briefing of crews on current weather, NOTAMS (notice to airman), field conditions, distributing flight plans and flight releases, re-routing flight as necessary, calculating appropriate fuel loads
Coordinating with maintenance department in regard to maintenance and MELs (minimum equipment list) following flights
Updating flight crews to any unforeseen weather conditions
Executing all assigned flight operations in compliance with FARs (federal air regulation) and company procedures and policy
Ensure the information necessary to perform flight dispatch duties is available and current at the start of his/her shift
Other duties as assigned by Chief Dispatcher, and/or Director Dispatch and Meteorology
Embody the Alaska Spirit and conducts oneself with Professionalism, Integrity, Resourcefulness and Caring
Associate Degree preferred
1 year 121 dispatch experience preferred
1 year airline operations experience required
Possess a valid FAA Aircraft Dispatcher's Certificate required
Demonstrated proficiency in knowledge of applicable Federal Aviation Regulations, weather and technical dispatch skills required
Successfully pass all ground/flight training requirements and level of proficiency for Dispatchers as specified in the Company Training Manual required
Excellent computer skills required
Minimum age of 23
Must be authorized to work in the U.S

162

Dispatcher Resume Examples & Samples

Entering clients into dispatching system
Tracking/monitoring couriers
Problem resolution with courier pickups
Answering sales inquiries regarding specimen pickups
Communicate with customers or supervising personnel in a professional manner while addressing questions, problems, and requests for service
Oversee customer and driver communications within all territories

163

Dispatcher Resume Examples & Samples

Min. 2 years of progressively responsible work experience related to the transportation or construction industry
Excellent verbal and written communications skills at a supervisory level
Must be well organized and the ability to multi-task
Must understand customer’s demands and work habits
Familiarity with Idaho/Oregon geography and roads to establish travel times
Ability to handle a large volume of phone calls in a timely manner while making accurate and precise decisions
Must have working knowledge of product inventory and manufacturing processes
Computer literate - able to understand and operate the Oldcastle computer system. Proficient in basic Microsoft Office programs (Word, Excel, Outlook)
Detail oriented person, self-starter, with ability to work and communicate well with others
Must be able to lead and give direction to others
Understands importance of excellent customer service
Willing to work flexible and extended hours as required

164

Dispatcher Resume Examples & Samples

Correctly complete export paperwork for any Canadian shipments
Checks and proofreads customer orders, bills of lading and all other dispatch paperwork to verify accuracy (dual verification compliance)
Consistently maintains records regarding truck movements and delay situations through the service non-conformance form
Ability to work with fuel managers system to verify tank inventories
Write, type, and enter information into various computer databases including customer SAP systems to prepare loading instructions for drivers, Bills of lading, and/or other documents

165

Dispatcher Resume Examples & Samples

Responds to current and/or prospective customers regarding emergency service orders utilizing company policy
Uses operational tools (spreadsheet applications, e-mail, Customer Information System, Resource Management, etc.) for record keeping, transferring data and communicating
Communicates and coordinates with other dispatchers, customer service and field operations employees to efficiently utilize all resources
Dispatches emergency line and pipeline encroachment locates. Sends emergency mobile pages as needed (i.e.: cut lines, damage prevention, Amber Alerts)
Completes, maintains accurate records, reports and emergency order logs to comply with Company and regulatory requirements
May assist with dispatching scheduled or assigned construction/compliance orders for line installation or leak survey repairs and dispatching enterprise construction crews to emergency situations
Lives the Company's values and the Deal between the Company and its employees
May assist with construction service, compliance orders and pipeline safety items as directed by the Customer Service Organization and or Regulated Utility Operations

166

Dispatcher Resume Examples & Samples

Responsible for order taking, scheduling, dispatching and customer relations
Maintain efficient delivery controls through proper scheduling and accurate order entry into the dispatch system
Resolve transportation conflicts and handle unusual and difficult customer complaints
Provide customer support to ensure maximum efficiency
Embraces and enhances a performance based Safety Culture
Is positive and upbeat in all communications with customers and other departments
Relentlessly pursues a solution to every issue that a customer brings to them
Deep desire to exceed expectations of internal and external customers; not satisfied with just meeting expectations
Identify and communicate repairs and maintenance of logistics communication equipment
High School education or equivalent required, secondary education preferred
Two to four years’ experience in dispatch or logistics required; construction industry experience preferred
Ability to work well under pressure; previous customer service experience in a high pressure/high volume environment required
Excellent PC skills, Excel, Outlook, Word; previous experience with Trimble a plus
Familiar with geographical areas in Northern Virginia
Bilingual, English/Spanish a plus
Must be able to work flexible hours and overtime
Good telephone and 2-way radio skills; ability to deal with internal and external customers in a courteous and professional manner

167

Dispatcher Resume Examples & Samples

Demonstrates professional etiquette and courtesy when interfacing with customers and branches regarding issues that impacts the ability of the Dispatcher to effectively route a work order to a driver in the field
Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action
Responds to telephone, fax and e-mail questions/problems from branches
Performs quality control checks on subordinate staff
Identifies errors and inconsistencies to established procedures and ensures appropriate corrective action is taken
Responsible for communication to the branches regarding a drivers’ route progress, errors in patient information, time frames, and any other work order issues that negatively impact customer satisfaction with delivery service
Troubleshoots problems regarding DS, NESD and/or Undeliverable stops
May also act as back-up to subordinate staff and/or carry workload similar to a LCE Dispatcher or Router
Schedules, coaches and organizes work assignments
Ensures work is performed accurately, efficiently, and timely
Monitors staffing requirements based upon order volumes and makes appropriate adjustments to staff and/or process as appropriate
Makes recommendations on selection, promotion, merit increases and employee discipline
Provides training for new employees
Complies with and adheres to all regulatory compliance areas, policies and procedures and "best practices” according to Logistics and Customer Service policy and procedures
Regular and consistent attendance and punctuality is considered an essential job function of this position
Performs other related duties as directed by supervisor
Requires constant sitting with occasional standing and walking
Requires the use of hands to write, use computers, and manipulate papers is constantly required
Constant talking and hearing
Specific vision abilities required include close vision, peripheral vision, and the ability to adjust focus
Must occasionally lift and/or move up to 10 pounds

168

Dispatcher Resume Examples & Samples

Ability to follow instructions and work with minimum supervision
Analyzing and resolving customer inquiries for missed pick-ups, misplaced containers and property damages
Assisting driver(s) when a pick up or delivery is in question before servicing
Scheduling and dispatching work to various employees throughout the work-day
Monitors overtime, scheduling, routing, work assignments and daily improvement plans in order to maintain an efficient operation
Enters data into various systems accurately and efficiently
Processes and analyzes productivity statistics for the district
Ability to work in a fast-paced environment and manage multiple priorities and demands
Knowledge of accounting procedures
Ability to communicate effectively, both orally and in writing
Knowledge of supplies, equipment, and/or services ordering and inventory control
Ability to analyze and solve problems
Ability to gather data, compile information, and prepare reports

169

Dispatcher Resume Examples & Samples

High School Diploma or GED equivalent
Must have a strong attention to detail and the ability to manage multiple tasks simultaneously
The ability to read and interpret shop blueprints and technical drawings
A strong working knowledge of spreadsheets, data entry, and computers
The ability to keep a positive, professional attitude in a fast paced, hectic work environment
Strong leadership skills and the ability to support divisional business objectives
The ability to work effectively and efficiently in a team environment

170

Dispatcher Resume Examples & Samples

Issuing Bills of Lading and other necessary documentation to carriers
Allocating equipment and drivers for dispatch/off-loading of products
Coordinating with forklift drivers to ensure orders are picked, staged packing and loaded in a timely manner
Coordinating daily with warehouse team, 3PL and other stakeholders to achieve On Time in Full (OTIF) targets
Managing salesforce problem resolution process
Maintaining daily Warehouse dashboard using pivot tables
Investigating shipping errors or delays
High School Diploma/Equivalent
2+ years Warehouse Dispatching or Warehouse Administration experience
2+ years demonstrated organizing and planning skills
Valid US Driver’s License
Demonstrated proficient working experience with MS Word, Excel, and Outlook
Demonstrated proficient working experience in SAP
Demonstrated ability to analyze data to draw valid conclusions, identify root causes and solve problems
Demonstrated strong communication skills, ability to communicate at various levels within the organization
Ability to work effectively and cooperatively with a diverse team of coworkers, contractors, as well as internal and external customers
Ability to work an alternating weekly work-schedule (6am–2pm and 12pm-8pm)
Demonstrated adaptability to work rotating dispatch desks
Ability to travel occasionally as needed

171

Dispatcher Resume Examples & Samples

Handles incoming requests for transportation requirements for patients, guests, and others received by fax, mail, or phone
Informs drivers of scheduled and non scheduled pickups and deliveries
Informs senior drivers, supervisors, manager and director of any unusual circumstances
Assists with monthly budget variance reporting
Compiles monthly customer billing spreadsheets for respective journal entries

172

Dispatcher Resume Examples & Samples

Open communication through E-Mail
Maintaining Dispatcher App
Fare Media Sales
Reconciling your cash register at the end of your shift
Data entry (i.e. NT’s, DVI’s, Field trips, Complaints/Incidents, Collision reports, Manage MAT)
Updating databases for Contractor and Client
Answering phones
Keeping voice messaging and electronic files up to date
Paratransit cancelations, relaying messages, and maintaining correct runs/schedules in Routematch
Any special tasks assigned by management for the organization
RouteMatch
Communication with Bus operators using 10-code protocol (see Exhibit K - 10-Codes)

173

Dispatcher Resume Examples & Samples

Supervises team of branch and operations yard Drivers, which includes
MS Office Suite
Yes – Drivers and in some branches Assistant Dispatcher

174

Dispatcher Resume Examples & Samples

Help drivers choose efficient courses to fulfill their routes
Hire and fire drivers as required by supervisors, and supervise driver actions, ultimately taking responsibility for the driver’s actions
Knowledge of Allied rules and regulations
Preferred: Logistics degree

175

Dispatcher Resume Examples & Samples

Monitors and responds to dispatch radio
Dispatches guest/Telecom/supervisor calls to appropriate parties
Maintains, on a daily basis, all Housekeeping and Engineering logs
Maintains signed-in and signed out sheets for HR & Engineering
Reconciles boards and keys at the end of shift
Monitors the systems and ensures all arrivals, VIP and rushed rooms are communicated to the housekeeping supervisors
Continually communicates with Front Office, Engineer and Supervisors to verify status of all guest rooms
Inputs information to maintain accurate and up-to-date room status information
Performs all duties in a timely and professional manner
Other duties at assigned
Available to work flexible schedules to include weekends and holidays

176

Dispatcher Resume Examples & Samples

Schedule all fuel, lube, package and truck and trailer deliveries, including assignment of drivers to trucks and trucks to routes, to maximize operational efficiency, customer satisfaction, and overall profitability in adherence with safety requirements with independent judgment
Exercising discretion with managing schedule changes (due to driver absences, business changes, and/or vehicle maintenance) and adjust assignments/routes accordingly, communicating changes to appropriate operations/sales representatives
Troubleshoot calls from drivers, serving as primary point of contact. Manage and escalate product contaminations, spills, and other onsite emergencies reported by drivers to appropriate operations leadership in compliance with PTL’s environmental, health, safety and security guidelines
Conduct cost/benefit analysis of fuel pricing at territory loading racks to determine where fuel drivers should obtain products for delivery to maintain margins based on determined pricing
Review and analyze previous day’s deliveries to ensure routes were adhered to and efficiency levels were met/exceeded. Log and report emergency delivery details
Serve as key point of contact for sales representatives, drivers, warehouse team, and operations leadership on all delivery-related issues
Read Web-based monitors for tank levels and generate delivery tickets if needed
Regularly analyze regional fuel pricing reports

177

Dispatcher Resume Examples & Samples

Assemble and actively manage the ever-changing daily logistics plan for assigned territory or region
Procure sufficient carriers to fulfill all delivery obligations
Sustain appropriate levels of customer contact to ensure exceptional service levels
Preserve proper levels of communication with construction aggregate order management group, sales and operations manager
Prepare and maintain delivery data, reports, and records of daily production orders
Solicit new orders/business that compliments the daily logistics plan
Maintain and improve process efficiencies

178

Dispatcher Resume Examples & Samples

Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems
Analyzing and resolving customer inquiries for missed pick-ups, misplaced containers and property damage
Scheduling and dispatching work to various employees and departments throughout the day
Delivers services to customers in a manner that promotes goodwill. Interacts with customers daily
Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services

179

Dispatcher Resume Examples & Samples

Monitors daily scheduled orders and daily scheduled field technician resources to optimize the completion of scheduled orders within the appointment time with the proper technician to assure customer satisfaction. When appropriate, reschedules appointments with customers to their convenience and satisfaction
Answers the telephone and if necessary performs call-ahead requests for field technicians
Routes work to service technicians by dispatching work orders via Mobile Data and other applicable systems
Monitors orders and reroutes if needed
Acts as liaison between the company, customers, and state and local government agencies in an emergency situation
Monitors condition and status of dispatched emergency orders, initiates and implements Business Continuity Plan in accordance with CenterPoint Energy Emergency Plan to ensure the safety of employees, general public, and property, and to ensure the most expedient and efficient possible response to all emergency situations
Monitors and maintains communications network to assure high performance delivery system. Implements Business Continuity Plan when necessary
Keeps current on Company information regarding HSP products, promotions and other energy and utility products
Able to meet and maintain performance and attendance criteria for the job
Able to demonstrate proficiency with an integrated work order system such as SAP ESD, CCS, AB, Service Suite (DA & WA)
Able to communicate and deal tactfully and effectively in person, or by telephone in stressful situations
Able to demonstrate knowledge and understanding of MN Gas service territory
Able to demonstrate knowledge of appropriate company and department policies and procedures
Able to demonstrate knowledge of appliances and gas utility operations preferred
Able to prioritize and schedule tasks, pay attention to detail and demonstrate good organizational skills
Able to work and participate with courtesy, tact, and diplomacy in a team-based environment to accomplish assignments
Able to possess a valid Minnesota driver’s license and have a safe driving record as determined by the Company
Able to meet all physical requirements, competency-based assessments, pre-employment background checks, pre-employment drug screen and other selection criteria determined by the Company

180

Dispatcher Resume Examples & Samples

Develop daily customer order rundown
Manage execution of customer orders daily
Effective customer relations relative to order fulfillment
Effective working relations with plant, trucking, and sales personnel
Basic materials knowledge and attention to detail
Telephone and computer experience a plus

181

Dispatcher Resume Examples & Samples

Monitors the daily delivery schedule
Ensures that the invoice and load are correct prior to departure
Records all in and out times of vehicles
Records availability status of vehicles
HS Diploma or GED,strongly preferred. Specialized skills training/certification may be required. Generally 2 - 5 years of experience in area of responsibility

182

Dispatcher Resume Examples & Samples

Verification, Transport, and Tracking
Previous manufacturing floor experience or dispatching experience affording knowledge of the importance of part location tracking is preferred
Previous data entry and inventory control experience preferred
Basic ability to follow instructions, read, write, and perform arithmetic calculations
Ability to attend to detail, resolve record keeping problems and work independently
Ability to communicate effectively with others
Ability to safely lift and/or maneuver objects weighing thirty to fifty pounds and occasionally up to seventy-five pounds
Ability to work in difficult working conditions which may include exposure to noise, dust, chemicals, temperature extremes and other elements for extended periods of time
Ability to drive a truck (up to 26,000 LBS GVW)

183

Dispatcher Resume Examples & Samples

3 years administrative/clerical experience required
Previous dispatching preferred
Good working knowledge of excel and word
Excellent verbal, written and telephone communication skills
Bilingual (English/Spanish) a plus
Previous experience with Microsoft Office required
Able to stand; walk; use hands to fingers, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl
Able to lift and/or move up to 50 pounds

184

Dispatcher Resume Examples & Samples

Monitor and control dispatch and movement of trucks and drivers
Responsible for the efficient distribution of concrete and maximization of load sizes
Prioritize customers to provide superior service
Receive customer orders and schedule deliveries to ensure customer satisfaction and transportation efficiencies
Schedule trucks as required to meet customer orders while maintaining an efficient operation
Post-Secondary education preferred: certification, diploma or degree
Minimum of 3 years of demonstrated customer service experience
Ready mix and/or construction building materials sector experience would be beneficial
Knowledge of the Edmonton & surrounding areas
Advanced communication skills and the ability to manage multiple tasks
A strong team orientated personality who gets along well with people

185

Dispatcher Resume Examples & Samples

Monitors emergency and non emergency orders to ensure orders are routed and completed by the appointed time including emergency locates
Routes filler work to field service personnel by dispatching work orders via Mobile Data and/or Radio; by date and compliance deadline
Evaluates field service routes; provides optimized routes for various field service personnel; adjusts field service personnel allocations based on quantity and severity of workload, and availability of resources
Monitors field personnel efficiency throughout the day and makes recommendations to Resource Management Supervision based on findings
Assigns, dispatches, and tracks emergency orders to ensure compliance to standards
Gathers information for Pre Notice of Incident (NOI) Reports; routes to Public Service Commission (PSC), Utility Protection Center (UPC), Community Affairs and Safety, Security & Corporate Compliance, STS)
Assists Sr. Dispatcher during mass outages to obtain information and coordinate activities of field service personnel
Complete the 2pm route review to determine the need for overtime to complete remaining workload and report findings to the service center Point of Contact
Verifies completion of previous day's orders; investigates and takes action on incomplete orders
Assists field service personnel (e.g., checks account histories, meter status, premise conditions, appliance type and quantity, Meter Order Field Reading (MOFR), Shut Off for Non-Payment (SONP) orders, pending, why-notted orders)
Assists Customer Service Representatives (CSRs) with Estimated Time of Arrivals (ETAs) and technical questions; interprets codes and clarifies field service personnel comments
Understand the basics fundamentals of Sentinel and the forecasting model
Required BS/BA or Equivalent work experience
Minimum of 6 months dispatching/scheduling experience
MS Word, Excel - intermediate proficiency
MS Access, Outlook - basic proficiency

186

Dispatcher Resume Examples & Samples

Constantly monitor efficiency with drivers and guiding them to on call locations using the quickest directions
Communicate with customer at all times if response time is mis-communicated or over promised
Track and file all monthly required reports
Implement safety standards and follow up on any violations as needed
Assist in quarterly inventories and maintain security of products and control
Must be efficient using a computer
Ability to work any shift and weekends as needed
1-2 years experience in a dispatch office

187

Dispatcher Resume Examples & Samples

2) Stand-by service and special projects
3) Master data maintenance and daily communications with Field Service Supervisors. -
Monitors the command center and follows up on all Alerts (calls that need special handling.)
Researches alerts to determine the most appropriate course of action to resolve the issue
Participates in feedback sessions with management to improve service level performance at customer sites, including high incidence
Acts as a direct customer contact -- to include handling ETAs on escalated calls. - Partners with the Part Expeditors and Field Service Supervisors to resolve barriers that impede timely service call scheduling
Works with FSS to change zones as call volume increases
Works with FSS to insure full service keys align with technicians in the corresponding zones
Works with the Parts Expeditors to insure parts are assigned to the technician who can complete the call in the shortest time
Maintains technician master data as skills, keys, work schedules change
Makes informed decisions regarding high profile customer scheduling in order to minimize the financial impact to the customer and maximize customer satisfaction
Is responsible for recognizing patterns in the alerts system and recommending ways in which customer service and efficiency can be improved

188

Dispatcher Resume Examples & Samples

Collect and provide data for the use of suppliers or customers as required by management
Coordinates non-emergency medical transports utilizing both ECIN and manual processes; verifies appropriate insurance coveraged as required and documents all transports according to protocol
Demonstrates interpersonal and organizational skills, including the ability to prioritize transports according to protocols, which nurture relationships with both internal and external customers
Maintains and knowledge of local EMS systems and geography for Western Pennsylvania, Eastern Ohio and Northern West Virginia. Uses available resources and follows directions of management in the selection and scheduling of appropriate services
Schedule transportation services for Children's Hospital Transport Team as well as maintain knowledge and display the ability to follow Children's Hospital protocols for trauma patients arriving via EMS agencies
Utilizes prescribed Patient Ambassador Certificate (PAC) behaviors during interactions with callers. These include recommended greetings and closings; appropriate fact finding to determine needs and the ability to control and manage the interaction with the caller
High School graduate or GED required
EMT, Paramedic, or EMS Dispatcher experience is strongly preferred
Prior experience in a service industry and dispatch experience preferred
Knowledge and skill in using standard PC applications to include Microsoft office request
EMT or First Responder experience preferred
Excellent interpersonal, communication, organizational, problem-solving and conflict resolution skills are essential
The ability to work independently and be accountable is required as is good judgment in the use of supervision
Ability to be flexible, to manage multiple clinical demands at any one time and to work in a fast paced and at times highly stressful environment is essential
Ability to establish priorities, meet deadlines, and effectively manage the work assignment is needed
Ability to form effective, positive and collaborative relationships with the multi-disciplinary team and community representatives is critical
Ability to maintain confidentiality at all times is required
Ability to maintain a professional appearance at all times is essential

189

Dispatcher Resume Examples & Samples

Provides quality customer service to customers by providing one-on-one attention to detail
Understands and applies knowledge of basic patient transport concepts, infection control practices and proper body mechanics
Determines, explains and develops dispatcher logic and transporter activities. Transports patients when necessary
Directs the activity of the transport function and transporters, ensuring timely completion of tasks. Monitors procedures related to availability and completion task, and follows up on issues related to service and operations
Ensures requests have been addressed in an efficient, timely manner according to current departmental standards, priorities and patient appointments
Serves as a liaison between Patient Transportation and other departments
Assigns, collects and distributes pagers. Monitors daily sign-in/out procedures
Develops and promotes positive customer service relationships with patients, patient family members, visitors and staff. Ensures accurate, timely dispatch of transport requests. Ensures maximum staff productivity
Resolves problems related to patient, visitor, staff or employee complaints. Recommends solutions for ongoing or recurring issues

190

Dispatcher Resume Examples & Samples

Possess knowledge of the maintenance sections of the Company's General Maintenance Manual, Continuous Airworthiness Maintenance Program (CAMP), Minimum Equipment List (MEL), operations specifications, and the applicable engineering, maintenance and inspection provisions of each section
Plan and direct the execution of inspection standards, methods and procedures used in complying with all applicable 14 CFR regulations and manufacturer's recommendations
Ensure compliance with Federal Aviation Regulations, ATA standards, and Company policy
Review and revise technical data files as needed to reflect the current configuration of Aircraft, Engines, and Components
Complete assignments as defined by the Manager of Avionics and Systems Engineering and the Operational Review Board (ORB)
Provide programs covering other maintenance, preventive maintenance, and alterations that ensure that maintenance, preventive maintenance, and alterations are performed in accordance company manuals and each aircraft released to service is airworthy and has been properly maintained for operation under 14 CFR part 121
Create, and revise maintenance work tasks cards as defined by the maintenance program
Review and perform a timely disposition of Airworthiness Directives and Service Bulletins. Author Engineering Orders to maintain the operational reliability of the fleet
Support Maintenance Control by providing technical consultation in the evaluation and troubleshooting of inoperative equipment and maintenance messages
Coordinate the development and implementation of reliability measures of fleet, maintenance, and operational parameters
Provide coordination in the review and revision of the Minimum Equipment List (MEL)
Perform technical review of all applicable service related technical documents for incorporation into Virgin America's Maintenance program or Aircraft Configuration Management as appropriate and validated by safety, reliability or company requirements
Accomplish other tasks as directed by the Manager, Avionics and Systems Engineering
Travel (up to 20%)
Significant experience in the design and or maintenance of large turbine aircraft, which includes at least five (5) years of experience in Airline and/or FAA Repair Station management positions relating to aircraft systems
Knowledge of SFAR 88 is not required, but is greatly desired. FAA Airframe & Powerplant Certificate is a plus

191

Dispatcher Resume Examples & Samples

Answer incoming telephone calls and answer any inquires customers may have
Using proper radio and pager procedures when dispatching information
Helping increase overall speed and accuracy of the dispatch department
Uphold companywide commitment to customer satisfaction
General knowledge of accounting principles
Self-motivated

192

Dispatcher Resume Examples & Samples

Must possess excellent customer service skills and phone etiquette
Able to handle stressful situations
Able to take instructions and follow-through independently
Must have good personal organization skills and be able to multi-tasking
Must be able to present oneself in a cooperative and professional
Must have good judgment and initiative
Inspires the trust of others; Works with integrity and ethically; Upholds organizational values

193

Dispatcher Resume Examples & Samples

Customer service and basic computer skills
The ability to work days, evenings or night tours; overtime, weekends, holidays and split shifts as required
Qualification on pre-employment screening

194

Dispatcher Resume Examples & Samples

Developing and maintaining great relationships with drivers and transport companies that pick up and deliver our product to our dealer partners
Working closely with sales team and drivers to coordinate shipping in an efficient and timely manner
Handling any driver or transportation that may arise
End of day shipping report
Outgoing, friendly, flexible resilient and good natured
Strong interpersonal skills. Candidates must be able to build and maintain excellent relations with our dealer partners, drivers, shippers, sales staff and, loaders
Very good phone skills
Must be detailed, organized and thorough
Must practice excellent attendance
Previous experience dispatching preferred

195

Dispatcher Resume Examples & Samples

Proactive monitoring of technicians’ work routes to identify/address possible late appointments as well as assisting technicians with the troubleshooting of technical/billing
Cancels, reschedules, and reassigns work assignments for field technicians
Respond to customer service requests by prioritizing and dispatching service requests to available installation or service technicians
Pre-call any customers that fall out of the automated pre-call system to verify issue, scheduled appointment date and time and reschedule missed appointments
Troubleshoot and resolve issues by fixing the customers problem over the phone with the customer whenever possible eliminating unnecessary truck rolls. Escalate any issues outside of your technical scope
Record customer service calls into computer to provide accurate customer service history in each customer account and record of service calls
Close work orders using proper solution and clear codes. Ensure billing is complete and accurate
Assist in training other employees as needed
Works on projects pertaining to workload for both future and past pending
Perform other duties as requested by supervisor
Must have ability to park a commercial vehicle off street at their home residence

196

Dispatcher Resume Examples & Samples

Prioritize multiple tasks
Direct activities of drivers
Operate dispatch system
Confer with customers- sales, ask questions, verify orders and times, explain process and required information
Read maps and follow directions
Thoroughly understand concrete properties and mix designs
Follow government and industry regulations
Maintain confidentiality of information
Maintain strong customer service
Properly file the order and special instructions and give adequate notice to ensure proper materials are available
Monitor and discuss production problems with co-workers and managers/supervisors
Ensure OSHA, EPA, DNR, safety and environmental regulation compliance
Dispatch experience preferred

197

Dispatcher Resume Examples & Samples

Ability to communicate with associates, customers, suppliers in person or by phone
Solid knowledge of computers, MS Office, e-mail, internet and other software required (Including Excel, Outlook, Word and Adobe)
Must be able to work a schedule from Thursday to Monday

198

Dispatcher Resume Examples & Samples

Je zorgt voor een efficiënte planning van de nationale trailors en distributiewagens
Je bent verantwoordelijk om de transporten tijdig en rendabel te laten verlopen, je streeft naar een optimale beladingsgraad
Je contacteert onderaannemers en plant de ritten van onze eigen wagens
Naar gelang bijkomende of wijzigende opdrachten corrigeer je de planning waar nodig
Je geeft instructies aan chauffeurs en bezorgt hen de nodige transportdocumenten
Je waakt over de uitvoering van de planning
Je lost operationele problemen op
Je staat in voor een correcte administratieve verwerking van de zendigen

199

Dispatcher Resume Examples & Samples

Works with Freight Carrier , warehouse supervisors, leads, and customer service reps to schedule inbound and outbound freight to comply with warehouse operations and capacities
Maintain good security habits at dock doors
Must be detail oriented, thorough and accurate
Ability to efficiently solve problems
Ability to establish priorities and accomplish multiple tasks
Experience with personal computers

200

Dispatcher Resume Examples & Samples

Possess an acceptable driving record and valid driver’s license in state of residence
A criminal history background check will be conducted prior to beginning employment
Clear pre-employment drug screen

201

Dispatcher Resume Examples & Samples

Maintains records, logs, and schedules of the calls received to schedule transit services, drivers dispatched, and customer cancellations or no-shows
Directs drivers through radio contact
One to two years of dispatch and/or customer service experience preferred
Ability to organize logical and efficient schedules and routes and adapt to changes
Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups

202

Dispatcher Resume Examples & Samples

Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.), most of the work day
Required to exert physical effort in handling objects less than 30 pounds, rarely
Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.), rarely
Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements, rarely
Normal setting for this job is: office setting

203

Dispatcher Resume Examples & Samples

Operates communication equipment efficiently to properly communicate to drivers, GEM locations in need of service
High School diploma or GED required, one-year experience or related training preferred
Effective and concise written and oral communication skills required

204

Dispatcher Resume Examples & Samples

Serves as a lead dispatcher to help guide or answer any questions dispatchers may have throughout the course of the shift
Backfills dispatchers when needed
Provides training for all new hires and/or any additional training needed for current staff
Is responsible for ensuring any and all necessary forms used for the day-to-day operations are filled out to completely and accurately
Addresses any customer issues and/or provides resolution to problems that are within the scope of work or will, otherwise, engage management for help
Monitors and advises management if functional and productivity goals and objectives are not being met

205

Dispatcher Resume Examples & Samples

Responsible for the coordination, scheduling, dispatching and planning of customer freight shipments
Must have the ability to work in a fast paced environment
Transportation industry knowledge and experience is a plus

206

Dispatcher Resume Examples & Samples

Process and file all equipment inspection forms for the trucks and trailers
Compile the load packages for the stores (invoices and mail) and ensure they are given to appropriate drivers during dispatch
Set up drivers for all miscellaneous loads that develop throughout the day
Log all calls into system and ensure that all necessary information is entered accurately so that all required data is compiled on the equipment
Ensures that all calls are handled in a timely fashion

207

Dispatcher Resume Examples & Samples

High School Diploma required,
Excellent verbal and communication skills
Willingness to assist others in the department
1-2 years experience in warehousing or distribution
Ability to manage several different tasks at the same time to successfully complete
Proficiency in working with the following computer programs/systems: Excel, Microsoft Word, PowerPoint, Microsoft Outlook, TMS, Dimples and SAP

208

Dispatcher Resume Examples & Samples

At least six months of prior work experience with phone and customer service duties
Must type at least 35 wpm
Knowledge of county geography
Color vision: ability to distinguish and identify different colors
Effective oral, written and interpersonal communication skills
*EOE including Veterans and Disabled***

209

Dispatcher Resume Examples & Samples

Dispatch security, fire and medical resources experience
Experience with incident management software
Positive attitude and team player mentality
Dispatching, Security, Call Center or Communications Center Experience
Basic Microsoft outlook skills and experience

210

Dispatcher Resume Examples & Samples

Safely coordinates transportation and logistics to deliver cost effective and value added services to internal and external customers, in support of our vision of being the industry leader and enhancing the overall “Customer Experience”
Responsible for the daily execution of freight management at OES site including but not limited to: TMS Program(s) administration, rate negotiations, carrier performance and cost saving initiatives
Daily collaboration with site DC staff, contributing to the development, implementation and execution of site service and delivery goals
Dispatching: Review AX shipments, creating pick lists, route building including pickups, freight quoting, LTL tendering, stay in contact with carriers, vendors and customer as needed
Planning: review planning report, attend daily planning meeting, attend weekly production call, work closely with DC and MFG for production issues, planning future freight, and take necessary calls to satisfy customers, including customer service
Help in the creation of best practices and creation of VOP’s
Will undergo all necessary safety trainings, including but not limited to LMS trainings, TM LMS trainings, and all plant hosted training, including Safety Committee Meetings
Will determine the need to add/remove equipment from the site
3-5 years experience in one or all of the following: Managing employees, TMS program utilization and/or logistics coordinator / manager

211

Dispatcher Resume Examples & Samples

Education: High School Diploma or equivalent
Preferred Experience: 1 year of Dispatch experience and 2 years of Customer Service Experience
Other: Strong computer skills, must be able to handle several activities simultaneously. Must be courteous and customer service oriented

212

Dispatcher Resume Examples & Samples

1-2 years of customer service and/or container or trucking dispatch experience
Relentless team player and purposefully collaborative
Strong appreciation for continued learning
Able to manage ambiguity and complexity
Comfortable working in a time sensitive, fast passed environment
JDE, CFMS system knowledge a plus. Not essential
Advanced interpersonal, communication, and writing skills is a must
Bilingual (English, Spanish) is a plus

213

Dispatcher Resume Examples & Samples

Previous city dispatching experience in the transportation industry
Strong computer skills and the ability to learn new programs
Experience with log book and e-logs
Knowledge of Hours of Service requirements and legislation
Strong communication skills (written and verbal) in English
Must be able to multitask and stick to strict timelines and service levels

214

Dispatcher Resume Examples & Samples

Strong verbal and social skills
Ability to handle objections and implement a positive end result
Detail oriented and organized
Ability to work with various personalities

215

Dispatcher Resume Examples & Samples

Properly manage the activities for 450 Field Service Technicians across 20 active remote sites
Properly manage the service request queue by correctly prioritizing, routing all service tickets as entered by the Technical Service Representative
Provide updates as necessary to all Field Service Technicians on all tickets currently in queue
Accurately document all updates from the Technical Service Representatives and Field Service Technicians
Entry of all closing information as reported from the field, including the accurate tracking of all serialized assets
Perform Quality Assurance checks on all incidents as they are entered into the service queue
Correctly manage Service Level Agreements for each remote site while working closely with the Field Service Manager
Escalate all instances where the potential to exceed Service Level Agreements will expose the company to liquidated damages
Maintain accurate contact information for all Field Service Technicians
Provide an excellent level of customer service to all Field Service technicians
Successfully meet and exceed departmental Key Performance Indicators
Document and report any abnormalities with any computer or phone systems utilized by the GSC Dispatcher
Responsible for learning the hardware, software functionality, terminals including peripherals
Provide technical support as it relates to gaming terminals or communications related service calls
Properly route Retailer service tickets to second level support including Field Service, or Data Centers
Properly communicate any situations relating to Retailers/Representatives that may require escalation to Response Center/Site Level Management to the Service Desk Supervisor
Responsible for meeting departmental metrics and Key Responsibility Areas (KRA’s)
Communicate directly with Operations and Dispatch departments in the event status changes or updates are made to open tickets
Assist with on call coverage as call volume, technician schedule or team call outs dictate
Strong ability to multitask
2+ years call center experience or relevant experience
Basic knowledge of Microsoft Office applications including Excel, Power Point, Outlook, Word, phones, computers, faxes
Ability to work under pressure in a constantly changing environment
Ability to self manage
Ability to type at least 30 WPM

216

Dispatcher Resume Examples & Samples

Assign internal / contract drivers and vehicles to transport crude oil
Accurately communicate with customers to determine requirements and driver schedules and availability
Coordinate field issues with Field Trucking Supervisor, Terminal Manager and Area Manager
Assist operations on a 24 hr, 7 days per week when on call
A minimum of a High School Diploma or G.E.D. equivalent is required
A BS degree or a Technical degree is preferred
A minimum of 2 years dispatch operations or related experience is preferred
Proven work knowledge of dispatching operations is preferred
The ability to effectively communicate in English, both verbally and in writing, with other individuals, teams, customers, and stakeholders of the business, at various levels of the organization, in a business-like and professional manner is required

217

Dispatcher Resume Examples & Samples

Plans and accomplishes a complete range of operational assignments and tasks that are varied and moderately complex to complex related to scheduling, assigning and dispatching trucks
Applies working knowledge of crude operations, crude oil gauging and understanding of off-loading facilities to ensure an efficient trucking operation
Reads schedules and loading requirements to ascertain length of run scheduled, type and volume of the product to be transported and the number of trucks required to complete daily schedule
Assigns truck according to size and horsepower and records number and type of truck assigned. Keeps records of number of trucks available, in use, and in repair or service shops
Maintains, troubleshoots and repairs the TouchStar Ticking (or RTS) operating/ticketing system. Maintains courteous and professional relationship with customers and drivers
Schedules multiple trucks and truck drivers to ensure efficient and effective service to customers
Overtime is a requirement of the job. Subject to 24-hour emergency response and Rotating Schedule
Performs other duties as required, which may include assignments in job classifications other than the primary assignment

218

Dispatcher Resume Examples & Samples

Dispatches orders clearly and accurately and provides sufficient directions
Provides exemplary service and clear communication to external customers and internal employees
Responsible for scheduling, order taking, dispatching and customer relations
Communicates with other departments in order to optimize the use of personnel and equipment
Assists with repairs and maintenance of dispatching communication equipment
Communicate with management and Accounts Receivable to establish current status of specific customer accounts
Ability to effectively present information and respond to questions from groups and supervisors, customers, and the general public when necessary
Ability to define complex problems, collect data, establish facts, draw valid conclusions and make split-second decisions in a high pressure environment
Geographic knowledge of the Castle Hayne, Wilmington, Southport, Supply, and other areas in Southeastern North Carolina
Excellent PC skills required; previous exp with Command Alkon and Track It GPS systems a plus
Ability to read, analyze, and interpret professional journals and financial reports
High School education or equivalent required; college degree preferred
At least 1 year of like work experience required; 3-5 years preferred

219

Dispatcher Resume Examples & Samples

2 years of experience as a driver or courier in the healthcare field
Dispatcher must possess a valid and current operating license. The Employee Motor Vehicle record must meet department maximum acceptability standards regarding violations/accidents
Experience with logistics routing and computer systems
2 years of mechanical experience
Experience as a dispatcher in the healthcare field
Knowledge of traffic patterns in the Portland Metro Service Area
Navigational experience in the Portland Metro Service Area

220

Dispatcher Resume Examples & Samples

Minimum of 23 years of age
Must possess a current Aircraft Dispatcher Certificate issued by the Federal Aviation Administration, Department of Transportation
Four year college degree preferably with an Aviation, Science or Business major, or Five years aviation experience which includes at least four years of operational experience, or Three years aviation experience, which includes at least two years of operational experience and a two year associates college degree preferably with an Aviation, Science or Business major
Ability to work rotating shifts including weekends, holidays, and overtime as required
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

221

Dispatcher Resume Examples & Samples

Performs work of moderate difficulty in the receiving, referring of emergency and non-emergency calls to and from field personnel
Enters into computer system information on motor vehicles relayed from field personnel to see if vehicles are eligible for impoundment and record same on ledger sheets
Is responsible for obtaining listings from Registry of Motor Vehicles, stolen vehicle information and assists in or looks up location for field personnel
Maintains good public relations when answering calls from citizens

222

Dispatcher Resume Examples & Samples

Uphold company-wide commitment to customer satisfaction
Proficient in Microsoft Office (Word, Excel, Etc.)
Great customer service skills

223

Dispatcher Resume Examples & Samples

Dispatchers need to keep track of the progress that drivers make along their routes
They also check the drivers’ in and out time and transfer these records into a company’s files
Besides dealing with drivers on a daily basis, they must also handle any request and complaint made by the customers related to transportation
Dispatchers are on-call and may have to work some weekends and holidays
Dispatchers need to have strong communication skills; they must give instructions clearly so that they are understood by the drivers
They must be able to work under pressure
As dispatchers receive a large number of calls and problems at the same time, they need to stay organized and prioritize the order of calls
They also need to be adaptable to lengthy and strenuous working hours; dispatchers generally work a 40-hour week, and spend long periods sitting at their desk

224

Dispatcher Resume Examples & Samples

Daily load dispatching for assigned drivers and common carriers
Generate non-conformance notification if load is late, not delivered or rejected
Contribute to Carrier Score Cards: Service issues, late deliveries, excellent or poor service
Daily monitoring of truck driver’s documentation and reporting
Ensuring drivers meet DOT requirements
Maintains JIT service environment/high touch business
May participate in other duties or special projects as requested

225

Dispatcher Resume Examples & Samples

Monitor flow of incoming phone traffic to ensure adequate staffing after CSR Supervisor leaves for the day
Field customer orders and dispatch trucks
Work with local sales personnel as well as other fellow dispatchers
Contact external customers and coordinates final shipments of all open orders
Manage the shutdown of plant operations and conveys plan to appropriate plant and supervisory personnel
Monitor Driver DOT hours and uses results to determine which Drivers need to be cut-off for the day
Ensure compliance with all DOT rules and requirements
Follow all safety and environmental procedures
Wear personal protective equipment as required

226

Dispatcher Resume Examples & Samples

Je staat in voor de planning van de leveringen en ophalingen
Naar gelang bijkomende of wijzigende opdrachten corrigeer de planning waar nodig
Je geeft instructies aan de chauffeurs en bezorgt hen de nodige transportdocumenten

227

Dispatcher Resume Examples & Samples

Assign call in accounts, missed stops and new customers to drivers based upon designated route and driver location
Courteously interact with customers and/or the general public
Update, prepare, and dispense the daily route schedule
Report driver problems to appropriate department or supervisor for resolution
Maintain dispatch or service log to document pick-ups (i.e. scheduled, missed and extra) route completions, and driver locations
Ability to ensure productivity by reaching and/or exceeding company established goals through successful routing of company assets
Ability to manage multiple tasks and complete assignments in a timely manner
Basic computer skills required for inputting and retrieving data reports
Effective interpersonal skills relating to good customer service and communication with employees (drivers)
Knowledge of the routing system, or ability to learn the routing system
Understanding of the routes and layout of the city
Knowledge of reasonableness of the data and analysis of results

228

Dispatcher Resume Examples & Samples

Monitors daily operations for accuracy and customer needs. Develops driver - operator work schedules
Data entry of delivery tickets and tank levels
Maintains open communications with Account Specialists to ensure excellent customer service
Makes operational safety recommendations
Schedules drivers in for random drug and alcohol tests as requested by Office Manager or Terminal Manager
Supports equipment maintenance program and DOT required inspection needs with shop supervisor and Terminal Manager
Works with Terminal Manager and LSPI personnel to address customer issues or complaints
Gathers information pertaining to potential business opportunities. Informs Terminal Manager
Modify dispatch per needs and weather conditions
Fills out Tracking Reports for late deliveries
Minimum 2 years’ experience as a Dispatcher in the chemical transportation industry
Experience with chemical tank “milk runs” preferred
Thorough knowledge of DOT/FHWA/HM regulations
Knowledge of fleet operations and unloading procedures
Knowledge of safety/environmental regulations
Skill in handling multiple priorities and meeting critical deadlines
Communicate well both up and down the chain of command (verbal, written, listening)
Effective interpersonal skills
Effective planning/organizational skills
Ability to work independently, self-motivated
Demonstrated ability to use Microsoft Office Suite software. Outlook and Excel skills a must
Ability to make sound decisions and take appropriate action
Ability to respond to unexpected conditions/emergencies
Ability to work non-traditional hours as necessary
Willingness and ability to respond to driver/customer needs 24/7

229

Dispatcher Resume Examples & Samples

75%: Provides the highest level of safety and service for all Flight Crews, owners and employees by creating accurate, compliant flight-plans to include routing, weight & balance, and aircraft performance. Assesses departure/arrival weather to determine trip feasibility. Communicates with Owner Services and alters aircraft destinations as necessary. Files flight-plans with the Air Traffic Control System. Utilizes all available tools to ensure safety and regulatory compliance are met or exceeded. Exercises joint release responsibility in conjunction with the flight crew in the interest of safety
10%: Anticipates and proactively takes action to resolve future trip/dispatch events, situations, and opportunities
10%: Flight Following as workload allows
5%: Continuously looks for best practices and ways to integrate process improvement and efficiencies in the job function

230

Dispatcher Resume Examples & Samples

Allocates work and opening and closing tickets
Prepares schedules to include date, time, type of delivery and destination
Modifies schedules as new requests for services are received
Ensures balanced distribution of workload among drivers, maintaining and updating the duty list of employees on call and monitoring the hours worked
Coordinates the daily operations of the drivers and serves as back up when needed to meet deadlines
Receives and validates requirements for driver services from various sources and incorporates the requirements into existing workloads
Communicates with drivers regarding status of requirements
Receives requests for drivers via phone calls, electronic mail, or in-person requests
Communicates with drivers regarding status of work and any changes to routes
Using the Sponsor’s electronic system, performs dispatch duties on a daily basis to cover staff shortages and re-direct drivers as necessary
Ensures the provision of quality customer service and assists in the resolution of customer problems and issues depending on area of assignment
Defines and anticipates customer needs
Maintains contact with customer regarding status of problem and estimated time of resolution
Escalates problems to management as appropriate
Fosters an environment that promotes effective customer service
Solicits customer feedback to ensure customer satisfaction
Ability to become familiar with company regulations, policies, and unique company authorities
Ability to exercise diplomacy, maturity and good judgment
Ability to exercise good judgment while making decisions on the routes to be utilized and follow correct delivery procedures for each authorized location and addressee
Extensive knowledge of security protocol and cover
Extensive knowledge of Washington, D.C. and surrounding routes
Well-developed customer service skills, demonstrated by anticipating and responding to customers’ needs in a manner that generates customer satisfaction
Excellent driving skills and a good driving record
Ability to effectively handle multiple priorities simultaneously
Analytical ability to identify problems and issues and to provide resolution
Possess a valid driver's license
Possess a clean driving record
Zero (0) incidents of serious motor vehicle violation, including, but not limited, to driving under the influence of alcohol or drugs; reckless driving; leaving the scene of an accident, or a series of convictions that reflect a pattern of unsafe behavior

231

Dispatcher Resume Examples & Samples

Must possess basic knowledge of phone, radio and computer
Handle and emergency calls for police, fire or Emergence Medical Services
Ensure that tasks are completed on time; handle multiple demands for commitment of time, energy, and resources
Detail-oriented skills, ability to quickly identify, crimes and suspects through use of CCTV
Perform dispatch duties, such as controlling access, monitoring CCTV, answering and routing telephone calls, notifying key plant personnel to visitors or problems, as warranted
Maintain written logs as required by the post
Clerical and administrative duties to including but not limited to filing, data entry and transferring phone calls
Currently certified or able to be certified through the Division of Criminal Information network (DCI)
If previsouly employed, meaningful and verifiable work history
Unarmed Custom Protection Security Officer (Charlotte, NC)

232

Dispatcher Resume Examples & Samples

Receive calls from engineers on location needing Sack, Bulk, liquid products and equipment. Find the proper means of transportation and follow through with the delivery of the product in a timely manner
Arrive at the office early enough to discuss and understand what deliveries are scheduled and what still needs to be delivered
Coordinate with contract carriers to get the requested loads delivered
Coordinate with the engineers via email, text, voice to receive orders and keep them updated on the delivery process
Fill out all required information on hand tickets to give to the driver
There will be some light paperwork and filing of delivery / Return tickets for the next day
Take notes to pass along to office personnel coming in the next day
Call the Warehouse manager with any questions, concerns, or problems
Previous dispatching experience is preferred
Work calmly and quickly in a high paced industry
Problem solving skills are greatly desired

233

Dispatcher Resume Examples & Samples

Supervise and direct routine service activity. Manage workload and coordinate resource sharing. Adjust, as needed to maximize margins and increase customer satisfaction
Provide effective and accommodating service to both internal and external customers
Effectively and actively communicate with coworkers, including local and area supervision. Relay information in a timely manner to facilitate problem solving
Supervise and direct emergency field activity. Develop strategies to ensure a timely qualified response
Act as a positive influence on the rest of the team by taking ownership of special projects and assignments as well as filling scheduled shifts and volunteering for additional shift coverage. Display flexibility in the best interest of the team
Answer off-hours phone calls from all UGI-GD and UGI-ED customers. Also answer calls from 911/EMA centers and public utilities to facilitate emergency and incident response
Strong supervisory and internal and external customer contact skills
Strong organizational and creative problem solving skills
Requires a high degree of quick independent judgement and leadership role in directing field activity and responding to high-priority incidents
Ability to plan and adjust quickly based on changing weather, customer needs and available manpower and other dynamics while maintaining focus on public and employee safety
Ability to effectively supervise and direct area personnel in remote locations under stressful conditions
Knowledge of MobileUp dispatching software, UGI CICS mainframe, SIAS, PA1 Call, etc
Strong PC skills including Microsoft Office Suite
Understanding of UGI distribution system, local EMA/911 personnel including police and first responder response procedures, area callout procedures, Pa PUC regulations including Chapter 56 and Act 201, emergency response procedures for operations and gas control staff, DOJM work management system and a sound understanding of all municipalities in all of the UGI service territories

234

Dispatcher Resume Examples & Samples

Provides highest level of customer service to all customers in line with Customer 1st objectives
PDT maintenance and repair
Keeps staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings

235

Dispatcher Resume Examples & Samples

Record Maintenance. Uses a computer to record all requests for services, other incidents, and emergencies. Operates telephone recording system to record all radio transmissions and all incoming telephone calls. Assists in the maintenance of records, files, and reports
BuildingSecurity. Assists with maintaining building security by operating the computer system to lock or unlock University buildings
Security and Alarm Monitoring. Assists with monitoring security cameras and security, fire, panic, and maintenance alarms throughout the HSC campus
As Needed. Performs various duties as needed to successfully fulfill the function of the position
Acquire knowledge of HSC buildings and addresses
Ability to read maps and relay directions
Ability to communicate clear and concise directions and information over electronic mediums such as radio and telephone. Ability to prioritize and multi-task in stressful situations
Excellent listening skills in order to identify and prioritize critical situations

236

Dispatcher Resume Examples & Samples

Solid ability to provide outstanding customer service
Solid ability to pay close attention to every detail
Solid ability to read, write and comprehend simple instructions, short correspondence and memos
Ensures order integrity
Provides positive customer contact experience
Provides installation status updates
Works closely and effectively with the Customer Care Manager, Field Supervisors, Satellite Installation Technicians, and DirecTV Customers
Maintains and improves service by listening to customers description of problems; diagnosing and/or troubleshooting problems
Maintains customer rapport by resolving concerns and answering questions
Maintains safe work environment by following safe practices
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Ensures an excellent installation and service experience to DirecTV customers. Working with all levels within a fast paced and deadline driven organization
Solid ability to read and interpret safety rules, operating/maintenance instructions and procedural manuals
Solid computer skills, including Microsoft Office products (Word, PowerPoint, Excel)
Handle Record-keepingrequirements
Provide outstanding and award-winning Customer Service
Able to pay Attention to Detail
Be a great communicator, both verbally and written
Be able to provide amazing customer service, generally we look for 1-2 years of experience
Be able to test negative on a pre-employment drug test
Prior call center experience
Meet our criminal background screening criteria

237

Dispatcher Resume Examples & Samples

Provide management support, training and feedback for client services team members
Assist in the completion of matrix calculations
Provide support in managing department workload capacity to ensure results are delivered within guaranteed timeframes
Successfully resolve escalated client service issues
Participate in the development, introduction and distribution of new products/services
Ability to identify and understand client business needs, and to then develop effective, measurable-value solutions to address those needs
Troubleshoot issues with employee’s and customer for immediate resolution
Display motivation, enthusiasm, and drive to keep employees on task and successful
Ability to effectively coach and perform regular employment reviews
Computer literate and able to navigate Internet Explorer
Be able to multi-task in a fast paced environment
Have excellent organizational skills
The ability to take customer calls, complaints, and resolve issues
Proficient with Microsoft programs, including MS Word, Outlook and Excel
Typically requires 1 year of related experience
Excellent communication and customer services skills

238

Dispatcher Resume Examples & Samples

Ability to gather data and prepare reports
Assisting driver(s) before servicing a questionable stop
Scheduling, routing, work assignments and daily improvement plans in order to maintain an efficient operation
Enter data into various systems accurately and efficiently

239

Dispatcher Resume Examples & Samples

Previous dispatching experience in the transportation industry
Oversee and be responsible for the outbound dock operations
Strong communication skills (written and verbal) in French and English
Bilingual is a MUST

240

Dispatcher Resume Examples & Samples

Engage and embrace Nestle Continuous Excellence
Deliver business results in line with the factory Operations Master Plan
Conduct business in line with Nestle Leadership Framework and Nestle Corporate Business Principles
Maintain and update Planning KPI reports
Coordination between Factory and Yard
Dispatch loads and maintain branch relationships for daily orders
Manage the sourcing of customer orders based on product availability
Maintain proper inventory levels at the plant and outside warehouses
Inventory tracking
Be proactive in identifying potential product issues and communicating then to other departments
Focus on achieving Direct Ship and Order Fill goals
Participation in and Leadership of Continuous Improvement projects
Proactively communicate within Planning Team and with other Departments for issue resolution and process improvements
Develop training guides, process changes, and SOP’s as needed
Other duties as assigned by Planning Management Team

241

Dispatcher Resume Examples & Samples

Two years of experience in a customer contact role
Detailed, proven knowledge and ability to distribute appropriate resources to Member service requests via online Mapping, D2000 Truckload, etc
This position is considered Emergency Personnel, which means that in inclement weather and other types of emergencies, associates are to report to work as normal, whether to a AAA work location, or via remote access, at the discretion of management
A competitive salary starting at $16.75/hour
Position is eligible for an Individual Incentive Plan
Comprehensive benefit package including over 3 weeks of Paid Time Off during the first year, 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts to highlight a few of the offerings
Training: Monday - Friday 9:00 am - 5:00 pm for the first 4 weeks
Schedule: Weekends and holidays required. The operation center is 24X7 . Days and hours TBD

242

Dispatcher Resume Examples & Samples

Utilize sound business practices that will ensure enhanced revenue control initiatives
Coordinate internal departments (maintenance, enforcement, operations and events) to create and maximize productivity, efficiency, and responsiveness to all customer service issues within the parking system
Ensure maximum productivity by successfully routing CampusParc staff to designated locations on campus
Track operational issues/concerns using a Customer Relations Management System
Strong computer skills (ability to operate specific software programs) and handheld devices
Thrive in a fast-paced, multi-faceted work environment
Must be able to work unsupervised
Ability to speak, read, and comprehend the English language
Must be able to make decisions independently and stay firm on decisions made (not easily persuaded)
Demonstrate a sense of urgency and timeliness
Ability to handle challenging and, at times, emotionally charged situations
Education: High school diploma required
Experience: 2+ years in supervisory role
Additional

243

Dispatcher Resume Examples & Samples

Together with the District Manager, determine the number of drivers and vehicles available and create a work schedule that will ensure that all deliveries are made on a timely basis by adhering to the following guidelines
All open orders for “Forecasted” customers are to be scheduled for delivery to occur prior to the time that the tank level reaches 10%
All Fixed Cycle customers who are scheduled for a delivery on a specific day of the week are to be scheduled for the delivery to occur on the specified day
All Will-Call orders are to be scheduled for delivery to occur within the time established by Management, normally 7 calendar days from receipt of order
Using the automated routing software, create a delivery route(s) for each assigned driver to maximize the number of gallons delivered per vehicle hour
Schedule and route any emergency deliveries and/or service work that may be required during the course of the day
Monitor the Dispatch Board and immediately inform the District Manager of any Driver(s) who have not left the plant within 30 minutes of their assigned starting time
Throughout the day, monitor the appropriate systems to ensure that all undelivered orders were completely and properly reported
Respond to Drivers/Techs questions and issues as required
Review the service schedule on a daily basis. Make adjustments as necessary to ensure scheduling and routing efficiencies
Contact customer the day prior to service or installation work to confirm the scheduled appointment
Follow up on all new installations to ensure that the tank(s) is filled within 24 hours (or sooner, if necessary) of installation
In accordance with AmeriGas policies and procedures, arrange for emergency vehicle service/repairs that become necessary during normal business hours. Notify the District Manager of the details and action taken
Knowledge of Microsoft Office products
2 or more year’s experience

244

Dispatcher Resume Examples & Samples

Dispatchers are responsible for dispatching technicians
Ability to dispatch and move calls for various technicians
Energy, enthusiasm, integrity and interest in performing at a high level day in and day out
Ability and commitment to be on time
When technician is ready, have him on the way quickly
Attention to detail, multitasker
Provide exceptional customer service to our clients at all times
Strong teamwork skills and high regard for teamwork with respect
Ability to work with other employees, management and technicians to get the job done correctly and in the best interest or our clients, while abiding by company policies and procedures
Flexibility with regard to work hours and days, with weekends and weekend 'on-call' capabilities
Ability to see the 'big picture' of work committed and plan to achieve the challenge
High school diploma or GED equivalent, or a combination of related experience and/or advanced training/education
Computer proficiency, including working knowledge of Microsoft Office products, including Excel and Word
The ability to use general office machines
Knowledge of the local geographic territory
Willingness and ability to work evenings and weekends

245

Dispatcher Resume Examples & Samples

Serving as a point of contact for drivers as they enter and exit the yard
Using the Yard of Dreams inventory system to manage traffic
Scheduling deliveries and backhaul pickups as required
Providing drivers with all necessary administrative requirements for trips, directions, tolls, etc
Monitor trailer utilization and equipment damages
Be comfortable utilizing office equipment such as: Excel, Word, internal programs, and multiple line phone systems
Must be flexible to work weekends & variable shifts as needed
Be able to work with time constraints and deadlines
Have excellent math skills
Have excellent troubleshooting and problem solving skills
Be flexible with scheduling

246

Dispatcher Resume Examples & Samples

Review update trips to ensure accuracy and customer needs
Understanding and use of Roadnet, Accustar and Mobilcast
Maintain effective daily communication with drivers, equipment suppliers, sales, plant personnel and maintenance providers and resolve issues in each area to achieve lowest distribution costs and maintain fleet operational
Analyze asset utilization and distribution costs, making adjustments to the distribution plan to meet agreed upon distribution costs
Work closely with Roadnet planner and Mobilcast team to ensure timely deliveries to customers in an effective and reliable manner based on a detailed knowledge of government regulations (Canada/US), driver hours of service guidelines, equipment and product availability
Responsbile for a variety of Hub related functions to include, but not limited to ordering of gases, dry ice, rescheduling calls, inventory management, workorders, etc
Responsible for various paperwork including TDG, VIR, EOD, housekeeping records, O.T. sheets,backorder list, etc
Manage quality data base, related functions and issues
Degree/Diploma or equivalent experience in related discipline
Multitasking / Problem Solving
Supervisory experience
Time management

247

Dispatcher Resume Examples & Samples

Prepares for the next day truck routing, intercom trailers
Accurately routes and dispatches vehicles for the next day
Reviews and accounts for all delivery tickets
Responsible for daily truck auditing
Sorts, files, and reviews all DOT compliance paperwork such as driver hours of service logs, post trip vehicle inspections, and hazardous material shipping papers
Checks paperwork daily from drivers for accuracy and completeness
Responsible for all DOT requirements for a hazardous materials distributor
Responsible for learning multiple areas of the total operation
Manages driver and equipment resources to insure proper availability of people and equipment
Must have the ability to respond to an emergency request from customers
Additional duties and projects as may be assigned
Prior experience with the coordination and administration of compliance with DOT regulations and office filing preferred
Demonstrated ability to balance competing priorities in a busy environment
Working knowledge of Microsoft Excel, Word and Outlook
Excellent verbal and written communication and customer service skills
Ability to read, analyze, and interpret various reports, and regulatory references
Ability to effectively present information to associates, managers and branch personnel
Ability to efficiently and effectively handle multiple and shifting priorities
Employee is regularly required to stand, walk, and sit; use hands and fingers to handle or feel; reach with hands and arms
Employee is frequently required to talk and/or hear
Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus
Requires use of computer, telephone and operation of a motor vehicle
Occasionally may be required to move/transport up to 10 pounds
The noise level in the work environment is usually moderate and performed in a standard office environment
While performing the duties of this job, the employee is occasionally exposed to moving office/production machine parts

248

Dispatcher Resume Examples & Samples

Manages and responds to calls and/or alarms and initiates immediate response
Coordinates and/or dispatches staff in response to requests for service. Retrieves recorded documentation as required
Monitors the activities of persons on the premises by way of surveillance systems and communications
Initiates communication with team leader/manager when additional staffing support is necessary and assists with resolution of those issues
Perform ID badging creation and distribution
Six months related experience preferred

249

Dispatcher Resume Examples & Samples

Receive service requests from the customer and create in SHI’s call management system for assignment to SHI’s Field Service Technicians
Communicate with internal team and SHI’s customer via telephone and e-mail
Oversee call assignments to insure all service requests have been assigned and accepted
Make system correction and adjustments reported from the field
Monitor e-mail closely for service requests, and other pertinent e-mail communication
Previous experience working as a dispatcher, call center or helpdesk
Experience with ERP systems

250

Dispatcher Resume Examples & Samples

Dispatch bulk fuel deliveries
Electronically monitor bulk fuel tanks to avoid fuel runouts
Schedule deliveries for monitored tanks and others as required
Resolve driver and rack issues
Ability to multitask in a fast-paced environment
Review orders for accuracy and correct any mistakes before dispatching to drivers
Ability to problem solve and provide solutions
Coordinate daily operational needs with management, sales, and drivers to satisfy customer expectations
Participate in shift planning and follow-up daily shift assignments to ensure customers’ expectations are met
Review weekly projected volume demand to adjust driver shifts to meet demand
Monitor driver time and notify management of any potential issues
Inform route managers of any potential customer sites that need to be evaluated due to safety or customer service issues
Support and empower drivers to make safety conscience decisions
Work with route managers to establish and monitor productivity and safety targets for each driver
Assist with data collection and reporting for management
Develop a strong understanding and dedication to the safety program
To demonstrate the ability to interact and cooperate with all company employees
To build trust, value others, communicate effectively, drive execution, foster innovation, focus on delivery to customers, collaborate with others, solve problems creatively and demonstrate high integrity
Maintain professional internal and external relationships that meet company core values
Proactively establish and maintain effective working team relationships with all support departments
Excellent interpersonal skills and team orientation
Computer literate with experience using MS Office and hours of service management systems
Excellent time management and organizational skills with the ability to multi-task in a fast-paced environment

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