Dispatcher Job Description

Dispatcher Job Description

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Dispatcher provides expertise for aircraft & vehicle movements on the tarmac & ramp area which have to be conducted in accordance with the ICAO rules & regulations.

Dispatcher Duties & Responsibilities

To write an effective dispatcher job description, begin by listing detailed duties, responsibilities and expectations. We have included dispatcher job description templates that you can modify and use.

Sample responsibilities for this position include:

Utilizes a variety of communication tools to communicate, telephones, radios, computers, and pagers
Disseminates information to personnel as provided by the Force Protection Flight Chief or NCOIC
Monitors radio, phone, and coordinates relief of monitors using coverage personnel
Keeps on duty NCOIC informed of all changes or special monitor requests
Coordinates relief requests with the scheduler and/or on duty Force Protection NCOIC
Answer all incoming calls and prioritizing those calls by their importance
Responsible for maintaining current log on for DELJIS and CJIS
Dispatches and monitors the movements of customer's freight
In charge of resolving any issues that may affect the scheduled times for pickup or delivery
Record incoming and outgoing calls and notes what actions were taken

Dispatcher Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Dispatcher

List any licenses or certifications required by the position: DMV, EMD, APCO, FAA, DOT, CPR, DE, DELJIS, LEADS, ICS

Education for Dispatcher

Typically a job would require a certain level of education.

Employers hiring for the dispatcher job most commonly would prefer for their future employee to have a relevant degree such as Associate and High School Degree in Education, Associates, General Education, Military, Business, Sound, Technical, Communications, Mathematics, Business/Administration

Skills for Dispatcher

Desired skills for dispatcher include:

Surrounding geographic area to ensure effective and efficient routing
Service area
Delivery area
DOT Federal Motor Carrier Safety Regulations
Basic patient transport concepts
DOT/Federal Motor Carrier rules and regulations
Infection control practices and proper body mechanics
Computers
MS Office
Ability to learn the routing system

Desired experience for dispatcher includes:

Provides consistent support by dispatching resources to meet the needs of client families
Receives first call information and initiates the resources required for dispatch
Processes removal paperwork
Assists with recording keeping of embalming documentation as required
Ensures that vehicles and associates are dispatched in accordance with company standards
Demonstrates the ability to work safely and carefully to prevent injury to self or others

Dispatcher Examples

1

Dispatcher Job Description

Job Description Example
Our growing company is looking for a dispatcher. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for dispatcher
  • Directs and monitors daily assignments
  • Communicates all relevant details of driving assignments to drivers to ensure proper execution
  • Recommends appropriate disciplinary action, up to and including suspensions and/or discharge, for part-time staff for violations of company policies
  • Responds to emergency calls, facilitates emergency response network, coordinates mechanical service repair, and assigns replacement buses and drivers when there is a problem on a route
  • Maintains route documentation and records (relevant contract requirements, school information, student data, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complies with district and state requirements
  • Coordinates vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery
  • Escalates unresolved issues to management as appropriate
  • Make certain all customer pickups are made
  • May supervise freight handlers and set up outbound loads
  • This position is occasionally exposed to all weather conditions
Qualifications for dispatcher
  • Two (2) years experience in loading, routing, dispatching
  • Strong attention to detail, specifically the ability to manage a variety of paperwork and information including Bills of Lading, email, Oracle reports
  • Demonstrated excellence as an empowering leader in a team environment
  • Knowledge of private truck fleets and equipment
  • Background in a service center environment and/or the metals industry
  • Must have a working knowledge of dispatching tools customer systems, scheduling or workforce management software and other ancillary software for operational use
2

Dispatcher Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of dispatcher. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for dispatcher
  • Assist in the delivery process by addressing and correcting skipped orders, inaccurate directions, tank obstructions
  • Dispatch deliveries and pickups to appropriate diver/carrier taking into consideration safety, on-time performance and driver's hours of service
  • Update driver check calls into Dispatch/Customer Service Systems
  • Communicate with the Warehouse Supervisors
  • Accurately enter data into databases or other computerized systems to maintain up-to-date transportation records and to
  • Scheduling and dispatching routes and drivers throughout the day
  • Analyzing and resolving customer inquiries for missed pickups and issues
  • Enters data into system accurately and efficiently
  • Receives and reviews customer complaints regarding collection
  • Recording and documenting data from drivers and route sheets
Qualifications for dispatcher
  • Experience, Specific Knowledge, Certifications, Licenses
  • Valid Arizona Driver's license in good standing
  • Logistics experience and knowledge is preferred
  • Prioritizing multiple tasks while staying organized is a must
  • Must have proven mid skill level to interpret project documents, including but not limited to, timesheets, spreadsheets and billing documents
  • Must be able to travel within branch territory and/or regional territory as needed
3

Dispatcher Job Description

Job Description Example
Our innovative and growing company is looking for a dispatcher. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for dispatcher
  • Communicating with office any route issues or delay in service that will affect the call volume
  • Assists with communicating inventory control for container delivery and exchanges
  • Responsible for dispatching field personnel, complying with the various department procedures
  • Monitor field personnel using GPS, radio, cell phones and landline
  • The Dispatcher will adhere to the respective job description of the Dispatch Associate when functioning in that assignment
  • Must keep current with knowledge of the EMS services available in the area, their capabilities, limitation, locations and accessibility
  • Handles radio communications in a prompt, accurate, courteous and professional manner
  • Selects and dispatches appropriate vehicle(s) including ALS, BLS, First Responder, Fire Rescue and any other ancillary support units to emergency/non-emergency requests for assistance
  • Report data entry as assigned
  • Keeps track of locations, status and condition of each unit at all times
Qualifications for dispatcher
  • Must possess the ability to learn Company project management systems
  • Studying for a College degree or University Degree
  • Technical ability with PCs
  • Some knowledge of Cable Television Products and Services including Digital Cable, Internet and Telephone is considered an asset
  • Flexibility to work alternate work schedules including evenings and weekends is required
  • Ability to use office machines (fax, scanner, copier, zip drive, telephone system)
4

Dispatcher Job Description

Job Description Example
Our growing company is looking to fill the role of dispatcher. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for dispatcher
  • Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices and telephones
  • Assists in the development of SSC locator aids
  • Performs flight following duties in accordance with the FAR’s and Company policy
  • Maintain accuracy of ticket management system
  • Coordinate work volume with the shipping team
  • Schedules deliveries in the most efficient and cost effective manner
  • Plan daily, weekly and monthly delivery capacity
  • Note driver and/or helper for each delivery on manifest
  • Reschedule customers that did not receive product
  • Record missed and/or re-delivery problems
Qualifications for dispatcher
  • Hazardous Materials Handling Certified
  • At least 2 years of experience in a dispatch/customer service or call center environment
  • Solid data entry and organizational abilities
  • The ability to multi-task and prioritize multiple assignments
  • General PC skills (Word, Excel)
  • Routing/distribution software experience a plus
5

Dispatcher Job Description

Job Description Example
Our innovative and growing company is hiring for a dispatcher. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for dispatcher
  • Ensure that all trucks are within hours of service regulations
  • Complete other projects and special assignments as requested by manager and/or Senior Management
  • Prepares loading and driver sheets showing the route assigned and ensures that each driver is provided an accurate and understandable listing of stops for any particular day
  • Notifies District and CSC personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service
  • Maintains route documentation and records (relevant contract requirements, school information, student data, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complies with school board and province requirements
  • Oversee and participate in the maintenance of Driver Qualification Files, DOT Log Files and Vehicle Condition Reports for all drivers and equipment
  • Pays close attention to detail and adheres to standard operating procedures
  • Perform work as directed by management
  • Monitors and maintains driver daily log files
  • Monitors and maintains drivers’ status and update files accordingly
Qualifications for dispatcher
  • Ensure driver and equipment availability in order to perform on-time deliveries
  • Communicate with Customer Service personnel regarding all issues that impact the customer's delivery
  • Review loading documents provided by the warehouse personnel
  • Generate packing list and ship out orders in the Prism system
  • Coordinate inbound loads with Receiving and Purchasing departments
  • Must be able to work independently and make decisions

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