Security Dispatcher Job Description

Security Dispatcher Job Description

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Security dispatcher provides a security presence via monitoring of building fire alarms, security and duress alarms, infant protection, access control and other related systems.

Security Dispatcher Duties & Responsibilities

To write an effective security dispatcher job description, begin by listing detailed duties, responsibilities and expectations. We have included security dispatcher job description templates that you can modify and use.

Sample responsibilities for this position include:

Complies with all rules and regulations of the Federal Communication Commission
Monitor client company's security access control system, alarm system, video surveillance system, and life safety fire system for all Tennessee locations
Operate and monitor multiple systems including the computer aided dispatch (CAD) program, closed-circuit television (CCTV) cameras, alarms and access control systems
Briefly answers basic inquiries time, extension numbers, outlet hours
Operates facsimile to send, receive
Acknowledges & dispatches PSO to emergency exit doors and responses to panic alarms/burglar alarms
Receives burglar alarms notifications from monitoring companies of all MCH facilities
Monitors sites for all MCH facilities for suspicious or unsafe events
Monitors fire alarms, communicates with monitoring companies in case of fire and/or troubles in the system
High volume incoming call center

Security Dispatcher Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Security Dispatcher

List any licenses or certifications required by the position: CPR, AED, IFSTA, II, DPSST, FEMA, EMT, APCO

Education for Security Dispatcher

Typically a job would require a certain level of education.

Employers hiring for the security dispatcher job most commonly would prefer for their future employee to have a relevant degree such as Associate and High School Degree in Education, Criminal Justice, Associates, Department of Education, Law Enforcement, Military, Public Safety, General Education, Criminology, Emergency Management

Skills for Security Dispatcher

Desired skills for security dispatcher include:

Federal
Local municipal agencies and city departments
State
Access Control
Computer Aided Dispatching
Duress
Infant Protection
Physical Security Information Management systems
Security and fire systems
Closed circuit TV and alarm systems

Desired experience for security dispatcher includes:

Monitor ISENSIX continuously to ensure refrigerator temperature remain in normal range for approx
Receive/send commands, information and request using two way radios
Accountability of all the keys assign to Security Department
Completes check list for each shift
Monitors the TMS System continuously
Tracks network trouble and repair

Security Dispatcher Examples

1

Security Dispatcher Job Description

Job Description Example
Our innovative and growing company is hiring for a security dispatcher. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for security dispatcher
  • Coordinates and/or dispatches staff in response to requests for service
  • Monitoring of all pull cords for independent living
  • Receives and responds to emergency and non-emergency situations including calls from the public, university offices, patrol officers and other emergency services agencies via the telephone, radio systems and computer
  • Processes and evaluates information received and prioritizes calls and dispatches required patrol officers and/or other emergency services agencies
  • Monitors and coordinates activities and assignments of patrol officers and other security personnel via the radio and security computer systems
  • Maintains status and location of all on-duty patrol officers and other security personnel
  • Utilizes and monitors technology such as computers, radio systems, telephones, fire alarms, intrusion/panic alarms, surveillance cameras, emergency broadcast and text messaging systems and other communication equipment
  • Creates and maintains automated or manual logs of public safety communications activity
  • Accesses and enters sensitive information into University databases for investigative purposes and/or University related business
  • Maintains appropriate security and confidentiality of information created or encountered in the performance of their assigned duties
Qualifications for security dispatcher
  • Minimum two (2) years of recent experience in dispatch in security, facilities, alarm monitoring or Facilities Operations Center
  • Prioritize an array of tasks according to general guidelines and practical constraints
  • Typing test required - internal test to create / update dispatch and pass on information log
  • Thorough working knowledge of various security alarm systems and their operation
  • Thorough knowledge of emergency response procedures
  • Demonstrated ability to multitask and thrive in a high energy environment where teamwork is vital
2

Security Dispatcher Job Description

Job Description Example
Our growing company is looking for a security dispatcher. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for security dispatcher
  • Stays abreast of all events that are occurring on campus during their assigned shift, paying particular attention to those events that attract large crowds
  • Advises the on-coming Security Dispatchers and other department personnel of all the facts and conditions, relative to the campus and its community, in order to facilitate the continuity of the department’s operations
  • Provides general campus information to the public via telephone inquiries
  • Occasionally remains at the Communication Center past their normal work shift in the event of an emergency situation
  • Occasionally works outside their normal work hours because of increased work load at the Communication Center
  • Any other duties as assigned by the Director or Captain
  • Act as Central Point of Command for emergencies, security events, and communication at client company and between client company and its subsidiaries
  • Analyze and manage such events as they occur
  • Direct security team, EMT, Police, Fire, Rescue, maintenance, and other personnel in the event of an emergency or crisis situation as required
  • Participate as a key member of the crisis response team
Qualifications for security dispatcher
  • Working knowledge of security reporting procedures
  • Communicate effectively and efficiently over the telephone, in writing, radio and Nextel radio / phone systems
  • Respond to customer needs efficiently and courteously
  • Able to read, write and process detailed reports
  • Must demonstrate effective interpersonal communication skills
  • Demonstrated knowledge of radio communications systems and closed circuit television (CCTV) systems
3

Security Dispatcher Job Description

Job Description Example
Our company is hiring for a security dispatcher. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for security dispatcher
  • Update employee information lines, in the event of an emergency
  • Manage closures and evacuations, in the event of an emergency
  • Provide call-taking and dispatch services by prioritizing emergency, urgent and routine calls for service for the Oregon Region and other contracted facilities
  • Provides support for the Security Officers by monitoring of activities via radio and tracking their locations and duties
  • Logs incidents, fire, helicopter incoming and take-off, combative patient, emergency response events
  • Assists with building/area lock downs, turning off employee cards
  • Ensures control center equipment problems are promptly reported and corrected
  • Respond to emergency situations, including medical, security, guest complaints
  • Receives all emergency telephone calls and radio messages for safety and security incidents and relays information received to appropriate parties
  • Provides assistance as needed and checks communications equipment for proper functioning
Qualifications for security dispatcher
  • Ability to operate computer and use software for word processing, spreadsheet, database and other work related specialized applications
  • Minimum four (4) years of recent experience in dispatching for Security, Facilities, alarm monitoring or Facilities Operation Center
  • Thorough knowledge of alarm response procedures
  • Must be able to read and write detailed reports
  • Skilled in incident reporting procedures - both verbal and written
  • Basic knowledge of Oregon and Washington statutes
4

Security Dispatcher Job Description

Job Description Example
Our growing company is looking for a security dispatcher. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for security dispatcher
  • Monitors alarm systems
  • Documents all communication activities
  • Maintain communication with reporting parties and first responders throughout the duration of the event
  • Implement and support GSOC operating procedures and best practices to drive performance goals and objectives
  • Assist in other areas of the department with tasks and duties when needed
  • Requires ability to operate specialized communications radio equipment
  • Requires ability to remain calm and perform duties under emergency and high stressed situations
  • Requires ability to respond quickly and accurately to all telephone and/or radio inquires
  • Requires general knowledge of department and medical center information in offering assistance and direction to visitors
  • Requires professionalism when in contact with staff, visitors, patients or other Emergency Medical staff
Qualifications for security dispatcher
  • Ability to read and understand building floor plans
  • CCTV operation and FM radio operation
  • Demonstrate effective inter-personal communication skills to deal effectively with staff, peers, physicians, visitors and members
  • Ability to work well and effectively under pressure individually in a team
  • At least 2 years related experience preferred
  • Proficiency in Microsoft Office (including Outlook, Word and Excel)
5

Security Dispatcher Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of security dispatcher. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for security dispatcher
  • Operate and monitor multiple in-house CCTV, alarm and access systems including the computer aided dispatch (CAD) taking necessary action when needed
  • Requires dispatching police related emergency and non-emergency calls
  • Use of Matrix card access system
  • Operate switchboard and direct calls efficiently and with a smile
  • Print and make available all Dining Service menus (to-go menus, weekly dining menus)
  • Take and communicate Dining Service reservations (dinner and private dining room, weekend meal request and pickup, Dining Services special event RSVPs)
  • Manage new Resident process
  • Perform administrative services (faxing, copying, ) for Residents and staff
  • Build and maintain rapport through positive, professional relationships with Residents
  • Listen empathetically to any complaints
Qualifications for security dispatcher
  • Proficiency in typing on a computer
  • Must expertly navigate quickly and efficiently between multiple, complex software systems and Microsoft Office applications
  • Ability to understand radio communications and to communicate with a variety of individuals clearly and precisely
  • Ability to understand and prepare written materials at a moderate level, such as transportation logs
  • Ability to set priorities, multi-task, and maintain control of work flow
  • Knowledge of morgue or funeral home transport or dispatch operations

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