Service Dispatcher Job Description

Service Dispatcher Job Description

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Service dispatcher provides technical assistance and troubleshooting for all Windows computers, Apple computers, printers, scanners, conference room technology, Windows, and etc.

Service Dispatcher Duties & Responsibilities

To write an effective service dispatcher job description, begin by listing detailed duties, responsibilities and expectations. We have included service dispatcher job description templates that you can modify and use.

Sample responsibilities for this position include:

Enter data into the computer & Microsoft Excel
Ensures proper repair order documentation, , complaint, cause, and correction noted on every repair order with punch time for each operation
Take inbound and outbound calls from technicians and site leadership regarding routes and customer scheduling
Place outbound calls to external customers to notify updates of technician arrival, rescheduling of installation/service dates, and up scheduling when necessary
Identifies opportunities to optimize technician productivity and customer satisfaction through routing efficiencies
Monitors and enters time off exceptions to maintain accurate availability and compliance of the technician workforce
Routes work to technicians through the use of automated and manual systems
Communicates changes of routes to the contractor partners, technicians, supervisors and customers as needed in real time
Makes decisions about daily workflow issues and proposes solutions as needed
Assigns work to technicians in database

Service Dispatcher Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Service Dispatcher

List any licenses or certifications required by the position: WPM, TABC, DOT

Education for Service Dispatcher

Typically a job would require a certain level of education.

Employers hiring for the service dispatcher job most commonly would prefer for their future employee to have a relevant degree such as Associate and High School Degree in General Education, Education, Associates, Technical, Business, Engineering, Management, Computer, Communication, Automotive

Skills for Service Dispatcher

Desired skills for service dispatcher include:

Excel
Outlook
Windows
Word
Computers and Point of Sale systems
Phone system
Ability to read maps
DOT Federal Motor Carrier Safety Regulations
Delivery area
Different airlines and local airports

Desired experience for service dispatcher includes:

Miscellaneous data entry and tracking
Must be willing to work flexible hours, including weekends, holidays and overtime
Must be willing to go through an extensive training process
This is a general office environment position
Employee has limited walking requirements
Answers telephone calls, uses personal computer and other business machines extensively, which requires the ability to apply finger dexterity

Service Dispatcher Examples

1

Service Dispatcher Job Description

Job Description Example
Our company is growing rapidly and is looking for a service dispatcher. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for service dispatcher
  • Determine the most efficient travel methods and patterns for each technician to visit multiple sites
  • Monitor computer for fire alarms, trouble alarms and supervisory alarms
  • Answer incoming calls to assist internal and external customers via phone
  • Communicate with customers to determine details and priority of service requests
  • This position will go out into the field alongside Trades personnel to better understand the nature of service calls, campus geography, and building systems
  • Adaptability and Continuous Learning
  • Problem Solving and Reasoning
  • Serves as first point of contact, answering emails, telephones and directing them to the proper resource
  • Monitors and Maintain the UFS system
  • Confers with department supervisors to determine status of assigned dispatchers and field technicians
Qualifications for service dispatcher
  • Schedules will change throughout the year based on the needs of the business
  • Proactive approach with willingness to work independently part of a team
  • Working knowledge of food and wine and able to confidently speak on, able to properly sell such items
  • 1+ year experience in customer service, preferably in call center environment
  • Experience compiling and interpreting data
  • Experience interacting with all levels of management and departments within the company, with suppliers
2

Service Dispatcher Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of service dispatcher. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for service dispatcher
  • Maintains contact with customers and outside vendors, including issue resolution
  • Expedites operations that delay response or repair times
  • Directs work activities of field technicians and stock clerks
  • Schedules available times for equipment repairs between field service and the customer
  • Checks and monitors progress of repairs throughout the day
  • Oversees road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents
  • Manages emergency situations for vehicle operators
  • Daily monitoring and management of the Field Support and NGenera mailboxes to respond and answer requests from our Life Fitness Direct Technicians
  • Answer & screen phone calls
  • Intake and dispatch emergency service calls (National and local accounts) using ServiceMax software to internal field technicians and subcontractors
Qualifications for service dispatcher
  • Must have valid Sate driver’s license
  • Technical aptitude, knowledge of medical terminology preferred
  • Handling the incident queue, making sure incidents are assigned to the right technicians
  • Flagging or escalating re-occurring issues to the incident- and/or problem manager
  • Assisting users who visit the Service Desk physically in the Copenhagen office
  • Taking over from your colleague in Sydney, who has watched the queue and answered the phone during Danish night-time
3

Service Dispatcher Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of service dispatcher. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for service dispatcher
  • Use ServiceMax software to process new repair jobs, dispatch work orders and coordinate with Material Control Administrator to order materials for such jobs
  • Receive and post inspection reports
  • Receive and code material and subcontractor invoices
  • Various housekeeping as needed
  • Provide service reports and invoices to customers upon request
  • Query & provide monitoring reports for customers
  • Set up customer access to NetReport (proprietary reporting software)
  • Backup admin duties as needed
  • Answer incoming calls to process orders
  • Dispatch couriers to pick up, and deliver orders
Qualifications for service dispatcher
  • Conversational Spanish helpful
  • Handing over to your colleagues in the US, who will be watching the queue and answering the phone, until they hand over to Sydney
  • 2-3 years in fast paced, customer oriented environment
  • Service Representative, Project Coordinator, Asset Management experience
  • 0-1 years previous experience as a dispatcher
  • Highly organized in prioritizing work, multi-tasking, and consistently meeting deadlines within a fast paced work environment
4

Service Dispatcher Job Description

Job Description Example
Our innovative and growing company is looking for a service dispatcher. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for service dispatcher
  • Track orders to ensure they are delivered in a timely manner
  • Willingness to work flexible hours (1st, 2nd, 3rd shift)
  • Assist with office closing duties
  • Assist in additional clerical duties when needed
  • Responsible for handling incoming calls from customers gathering customer and billing information and the reason for call or sales appointment
  • Schedule sales & service calls & PM's as received and enter information into scheduling system
  • Dispatch service technicians
  • Follow up with customers keeping them informed as to status of service call as needed
  • Receive service requests from customers and coworkers
  • May handle registering service vans, scheduling maintenance for the rental fleet, scheduling delivery trucks, and coordination of services with outside vendors
Qualifications for service dispatcher
  • Confidence to call customers to confirm their requirements
  • Effective time management skills to respond to inquiries and concerns by phone and email communications in a timely manner
  • Excellent interpersonal communication skills (Speaking, reading, writing in English)
  • Excellent customer service skills to ensure satisfaction and maintain good client relationships
  • Excellent teamwork skills to work closely with sales and customer service staff
  • Knowledge of dispatch software (an asset)
5

Service Dispatcher Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of service dispatcher. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for service dispatcher
  • Unpacking materials and check against packing slips
  • Stocking light inventory materials
  • May assist with schedule management
  • Accommodate customer requests for service
  • Answer external/internal client calls and direct them to appropriate department
  • Dispatch appropriate resources for emergency calls
  • Initiate work orders or incident reports
  • Process door alarm signals
  • Assist with system or process testing as needed
  • Escalate unresolved customer issues to management, as appropriate
Qualifications for service dispatcher
  • Excellent opportunity for an experienced, enthusiastic, good-natured individual with an interest in a career in art services
  • Priority will be given to candidates who live in or near Newark/Bloomfield or are willing to relocate
  • Possibility of work on weekends
  • Associate's degree or equivalent from two-year college or technical school or equivalent experience
  • Type 45+ WPM (must provide certificate within the last 3 months)
  • Excellent customer service acumen

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