Alarm Dispatcher Job Description

Alarm Dispatcher Job Description

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Alarm dispatcher provides technical support for access control and intrusion detection systems such as voice, data, biometric, and or wireless access denial systems installed in Sensitive Compartmented Information Facility (SCIF).

Alarm Dispatcher Duties & Responsibilities

To write an effective alarm dispatcher job description, begin by listing detailed duties, responsibilities and expectations. We have included alarm dispatcher job description templates that you can modify and use.

Sample responsibilities for this position include:

Respond to incoming alarm signals according to documented procedures and accurately annotate each action taken for historical records
Receive reports of fires, fire alarms, medical emergencies and hazardous material spills and/or incidents by radio, telephone, alarm system, verbally and/or through the Plant Shift Superintendents (PSS)
Maintain appropriate knowledge, familiarity and application of Plant Standards and procedures
Maintain a thorough knowledge of applicable Federal, State, DOE, Corporate and Plant rules, regulations and Plant-wide operating policies and procedures
Dispatch police, fire, or guard service for alarm signals as necessary
Activate alarm system to notify fire stations
Question caller to determine nature of problem and type and number of personnel and equipment needed, following established guidelines
Monitor alarm system signals that indicate location of fire or other emergency
Operate communications system to dispatch fire, medical and other personnel and equipment
Dispatch police, fire or guard service as necessary

Alarm Dispatcher Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Alarm Dispatcher

List any licenses or certifications required by the position: CPR

Education for Alarm Dispatcher

Typically a job would require a certain level of education.

Employers hiring for the alarm dispatcher job most commonly would prefer for their future employee to have a relevant degree such as High School and Associate Degree in General Education, Associates, Department of Education, Education

Skills for Alarm Dispatcher

Desired skills for alarm dispatcher include:

Company policies
Familiarity with Computers and Microsoft Office applications
Guidelines
Internet
Practices
Procedures
Access Control
Burglary systems
Fire
Information and communication systems

Desired experience for alarm dispatcher includes:

Answer incoming customer, technician, and law enforcement calls and handle as applicable
Handle larger customer accounts and specialized response instructions
Assist with the training of new-hire employees
Test equipment with customer or field associate for verification of proper operation of alarm equipment
Monitor multiple internal electronic systems for proper operation to assure customers of continuous response to alarm activity
Monitor and protect integrity of compliance requirements for secured facilities

Alarm Dispatcher Examples

1

Alarm Dispatcher Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of alarm dispatcher. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for alarm dispatcher
  • Manually enter alarms into MAS system
  • Handle confidential customers and government accounts
  • Participate in associate team meetings, providing feedback to management staff
  • Portray a positive, professional attitude at all times, also providing positive encouragement to all associates resulting in teamwork
  • Perform other functions as required for successful operation of the organization
  • Be flexible and available to work extra hours during emergencies or as needed
  • Use of good judgment and action during life threatening situations
  • Perform duties as assigned in the Emergency Services Dispatch Center (ESDC), including but not limited to monitoring alarms, dispatching emergency response personnel and completing other administrative duties in support of the Plant mission
  • Monitor and operate electronic alarm, communication and information systems, providing notification or indication of safety degradation
  • Record alarm and response information as provided by procedure and disseminate information in coordination with the PSS
Qualifications for alarm dispatcher
  • High School Diploma or General Education Degree (GED) and one to three months related experience or related training/certification preferred
  • MUST BE ABLE TO WORK WEEKEND HOURS/SHIFT
  • Computer Skills (Microsoft Office, Outlook and Word)
  • Document, in detail, emergency event-related information and pertinent facts such as time of receipt of all alarms, events, medical emergencies and hazardous material releases
  • Assist with alarm or emergency situations as they occur throughout the Operations Center OC and/or ESDC
  • Participate in worker involvement, including input to work planning and methods to identify hazards and controls
2

Alarm Dispatcher Job Description

Job Description Example
Our company is searching for experienced candidates for the position of alarm dispatcher. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for alarm dispatcher
  • Encourage worker involvement including work planning and hazards identification and controls
  • Respect a worker’s right to stop work when they feel his or her own or other’s personal safety is jeopardized
  • Attend all required safety meetings and training
  • Offer suggestions on improvements to the work environment
  • Work with outside repair technicians, guards, to ensure that signals are received properly and that circuits and signaling devices are restored to normal operation
  • Respond to alarm messages from multiple software applications accurately documenting each action taken for historical records
  • Notify customer of alarm problems
  • Answer incoming customer calls for alarm signals, helping to troubleshoot
  • Opening service tickets for repairs and/or maintenance
  • Data Entry in multiple databases
Qualifications for alarm dispatcher
  • Must have a general knowledge of all buildings and Plant layout so as to become thoroughly knowledgeable of building locations and alarm systems within a reasonable time
  • Must possess the ability to use public address, radio and telephone communication systems with a clear voice (may be requested to demonstrate)
  • All qualifications, work history, training and education are to be verified by direct contact with former employers and/or documented proof.Ability to perform the functions and responsibilities involved will be determined by a comprehensive evaluation and performance test and background evaluation
  • Must have computer skills, including basic keyboarding aptitude, as demonstrated by a comprehensive evaluation and Typing Test
  • Must have a proven understanding of Microsoft Office Suites
  • Must have three years of recent experience with alarm system or database application software
3

Alarm Dispatcher Job Description

Job Description Example
Our growing company is looking to fill the role of alarm dispatcher. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for alarm dispatcher
  • Operate telephone console to receive incoming calls for assistance
  • Scan status charts and computer screen to determine units available
  • Input commands to update computer files and maintain logs
  • Provide pre-arrival instructions to caller, using knowledge of emergency medical techniques
  • Relay instructions or information to remove units
  • Routinely test communications, alarm equipment, and backup systems to ensure serviceability
  • Update Alarm Room logs as required
  • Respond to alarms and accurately document each step for historical records
  • Maintain an investigatory mindset to troubleshoot incoming alarms opportunities
  • Notify customers of alarm problems
Qualifications for alarm dispatcher
  • Continued placement in position is contingent upon successful completion of ‘MAS’ software training and maintenance of skill proficiency via specific training and testing as required for UL listing
  • Must complete and maintain required telecommunication course and/or courses as specified in training matrix and “Dispatch” software training
  • Must successfully complete Dispatch Test
  • Ability to pass all pre-employment screening(s)
  • Answer incoming customer and technician calls and assist as applicable
  • Monitor and protect integrity requirements for a secured facility
4

Alarm Dispatcher Job Description

Job Description Example
Our growing company is hiring for an alarm dispatcher. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for alarm dispatcher
  • Receives, processes and dispatches emergency calls to responsible agency or customer contacts
  • Provides outstanding customer service by receiving calls from customers that are requiring service or information reference on their accounts
  • Supports customers by providing information while providing efficient and courteous service
  • Process and handle a high call volume of emergency and non-emergency calls daily
  • Reviews and critiques recorded conversations for purposes of improving customer interaction skills
  • Troubleshoots signals and provides details to customers
  • Monitors multiple platforms at once and prioritizes dispatch
  • Continuously monitors alarm signal queue for prioritized response
  • Acknowledges alarms received and dispatches appropriate personnel for issue at hand
  • Manages length of calls
Qualifications for alarm dispatcher
  • Public Safety
  • Corrections Officer
  • Collections agent
  • After dispatch, logs call into system activity report
  • Documents detailed notes in the appropriate system in a timely manner by documenting all calls with appropriate resolution codes and notes
  • Generates statistical or investigative reports for management
5

Alarm Dispatcher Job Description

Job Description Example
Our innovative and growing company is looking for an alarm dispatcher. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for alarm dispatcher
  • Must exercise good listening skills
  • Attends monthly meetings and training sessions
  • Continuously monitor alarm signal queue for prioritized response
  • Documents all calls with appropriate resolution codes and notes
  • Exercises good listening skills
  • Communicates clearly and effectively with customers and agencies
Qualifications for alarm dispatcher
  • High school diploma, state-recognized GED, or state recognized high school proficiency exam required
  • 1-3 years of Call Center/Customer Service experience dispatching alarm signals and monitoring remote access platforms
  • Prior security call center experience using the Security Business Net (SBN) automation system or similar system is necessary
  • Ability to clearly and effectively communicate with customers and agencies
  • Good verbal and written communication skills to effectively communicate over the telephone and document activities
  • Excellent customer service skills and ability to work in a dynamic fast paced environment

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