Transportation Dispatcher Job Description

Transportation Dispatcher Job Description

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Transportation dispatcher provides guidance to NEXCOM headquarters and field activities on all transportation logistics matters to include all modes of commercial transportation, organic-fleet transportation, and transport through the Defense Transportation System (DTS).

Transportation Dispatcher Duties & Responsibilities

To write an effective transportation dispatcher job description, begin by listing detailed duties, responsibilities and expectations. We have included transportation dispatcher job description templates that you can modify and use.

Sample responsibilities for this position include:

Administer and educate others on the supported program, providing accurate information and updates to policies and procedures, improving overall customer satisfaction in the process
The Dispatcher is the first contact with the Driver, maintains constant communication by telephone with the Drivers
Provide a vast array of guest information services throughout the Maryland, Virginia, DC area, special events, meetings, to respond to guest inquiries accurately
Communication with truck drivers, internal and external customers
Willingness to work additional hours to cover vacations, flexibility to cross train for multiple positions
Monitor carrier selection based on routing, service and pricing to ensure cost effective service is provded to internal customer
Authorize shipment booking and pick up
Resolve transportation related service or invoicing problems in support of internal customers, vendors and carriers
Distribute flight assignments to drivers based on E.T.A
Select and Plan equipment/drivers, logistics runs, dispatches

Transportation Dispatcher Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Transportation Dispatcher

List any licenses or certifications required by the position: TAPT, FAR, CPR, BLS

Education for Transportation Dispatcher

Typically a job would require a certain level of education.

Employers hiring for the transportation dispatcher job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in Education, Associates, General Education, Business, Computer, Information Technology, Supervision, Technical, English, Department of Education

Skills for Transportation Dispatcher

Desired skills for transportation dispatcher include:

Inflight system
Previous experience in transportation industry
Procedures
Taxi/Limo transportation industry
Activities offered by property
Amenities
Chelsea operation and United Airlines aircraft routing system
Comply with all departmental policies
Dispatch radio and Shares
Flight Information Display screen

Desired experience for transportation dispatcher includes:

Accountability for leaders - Ability to accept responsibility and account for his/her actions
Change Advocacy - Ability of the individual to encourage others to accept change
Good customer services skills to meet and exceed customer expectations
Good follow through ability
Maintains a feeling of pride in work
Demonstrated ability to attend to details and creative problem solving

Transportation Dispatcher Examples

1

Transportation Dispatcher Job Description

Job Description Example
Our company is hiring for a transportation dispatcher. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for transportation dispatcher
  • Dispatch drivers for shipment pick-ups and deliveries
  • Update shipment tracking system and maintain timely data integrity
  • Prioritize time sensitive cargo
  • Meet compliance to regulations internal and external in accordance with government regulations
  • Control the number of drivers needed throughout the day and make any necessary adjustments that will maintain the goals set by the company
  • Demonstrate familiarity with delivery areas and must be able to assist drivers in finding jobsites
  • Observe and advise overall employee safety engagement, (PPE, TRACK, GOAL)
  • Assists with proper staffing in connection with the volume of pickup and delivery orders
  • Ensure proper follow-through on all directives, bulletins, schedules and accounting from the CarsArrive team and corporate transportation department
  • Creates, reviews and posts shipment orders, verifying destination and load contents
Qualifications for transportation dispatcher
  • Demonstrated knowledge of basic computer skills, including MS Word and MS Excel
  • Ability to work unsupervised in a high pressure environment
  • Previous experience in a transportation related dispatch office preferred
  • Previous experience in office related work a plus
  • Efficiently operate a computer and the needed software to handle the Transportation Programs and other related online software
  • Prior related experience in the industry is a plus
2

Transportation Dispatcher Job Description

Job Description Example
Our innovative and growing company is hiring for a transportation dispatcher. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for transportation dispatcher
  • Provide daily communication and interaction with drivers and clients
  • Assure all trips are efficiently assigned, adequately dispersed, and completed in a timely manner
  • Organize and conduct daily activities to assure safe & cost-effective on-time operating performance
  • Reports any closed and/or late starting runs to dispatch manager
  • Communicate any service issues, accidents, injuries, violations and mechanical problems to the appropriate manager
  • Effectively communicate with customers for the purpose of gathering specific information needed to properly execute pick up and delivery services
  • Pre-arrange routes and delivery schedules in advance for the following day, or week, when possible
  • Assemble manifests and other appropriate paperwork, as needed
  • Schedule appointments for drivers based on customer required time and date parameters
  • Field calls from drivers regarding pick up or delivery problems (overages, shortages, damages, refusals, breakdowns, ) and provide direction and action needed for resolution
Qualifications for transportation dispatcher
  • Must have tractor, trailer and DOT experience
  • ATTENTION TO DETAIL AND ABILITY TO MULTI-TASK is mandatory
  • 1 year of school / transit / dispatch / scheduling experience or professional driving
  • CDL License or certification
  • Minimum five (5) years experience in customer service
  • Minimum of two (2) successful years as a school bus driver
3

Transportation Dispatcher Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of transportation dispatcher. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for transportation dispatcher
  • Maintains an accurate record of their assigned limousine activities
  • Effectively communicates through radios and telephones to internal and external guests
  • Ensures assigned vehicle meets safety and operational standards
  • Provide the highest level of customer service to all staff and guests
  • Provides a vast array of guest information services throughout the Las Vegas metropolitan area, special events, meetings, to respond to guest inquiries accurately
  • Responds to guest complaints and concerns, however, notifies management of issues beyond their scope of authority
  • Maintains strict confidentiality regarding guests and their activities
  • Answering multiple phone lines, taking and inputting reservations, dispatching chauffeurs, tracking transports, maintain chauffeur rotations, tracking airline flights, clearing transports, effective radio communication
  • Promote culture of safety through training, demonstrating commitment to personal responsibility and value for safety
  • Serve as a subject matter expert for the unit
Qualifications for transportation dispatcher
  • Bi-lingual (English/Spanish) language fluency preferred
  • 21 Years of age with a valid Kentucky Driver’s license
  • A working knowledge of the Lexington and Fayette County street/road system
  • One year previous dispatching experience preferred
  • Experience with Routematch or equivalent software preferred
  • Ability to handle multiple tasks simultaneously, demonstrates professional phone etiquette, and maintains composure under pressure in a fast paced environment
4

Transportation Dispatcher Job Description

Job Description Example
Our company is looking for a transportation dispatcher. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for transportation dispatcher
  • To maintain distribution vehicle files and other necessary paperwork, such as IFTA, FHUT, LCV and Over 80,000 on Interstate permits
  • To maintain driver files and update any paperwork or reports mandated by D
  • Process Monthly random D&A Tests, DOT physical renewals
  • Be super user for XATA & Drivecam, check for violations, make any corrections as needed, update sites and drivers, notify driver and supervisors of violations, call tech support when needed, answer drivers call on issues with Xata micro displays or error messages
  • Be the point of contact for vehicle accident or worker injury claims and edit any missing information
  • To gather fuel gallons and miles driven monthly for benchmarks, reefer refund, cost per gallon, fuel by department reports
  • To distribute, request new or deactivate WEX vehicle cards or drivers PINs
  • To enter off site distribution payroll hours, make any adjustments, adjust for doubles pay, garage vacation time, verify driver’s timecard for accuracy
  • To handle the printers and handhelds - send in for repairs
  • P-card cardholder and responsible for paying for distribution purchases, leases, rentals, distributors, and invoices with purchasing card, turn in receipts and invoices for uploading
Qualifications for transportation dispatcher
  • Able to work a flexible shift that may include day/night/weekend hours
  • Minimum of 1-3 years of transportation and/or logistics experience
  • Must read, speak and write English
  • Availability to travel (potential induction period of 2-5 weeks in Hamburg plus visits to Germany)
  • Detailed orientation and prioritization skills
  • Communication skills - German and English language excellent written and spoken
5

Transportation Dispatcher Job Description

Job Description Example
Our company is growing rapidly and is hiring for a transportation dispatcher. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for transportation dispatcher
  • Maintains data integrity in multiple computer programs (such as KRONOS, FADV)
  • Completes and coordinates documentation as required for DOT regulations
  • Monitors materials, products and equipment and reports irregularities to supervisor/manager
  • Recommends improvements to reduce cost drive productivity within the department to achieve the targeted KPIs
  • Ensures work area is clean and organized at all time
  • Assists the Supervisor/Manager as assigned or as needed
  • Dispatches busses on various routes based on school schedule
  • Maintains and updates dispatch system
  • Monitors time and attendance records and maintains timesheets
  • Enter data via computer and hand written to complete necessary reports
Qualifications for transportation dispatcher
  • Minimum 1 year experience in a Transportation environment
  • Minimum 1 year experience working in a luxury hospitality environment
  • 3 years of experience in the field or related area/will train
  • Demonstrated ability to read blueprints, drawings and other documentation
  • Must be an organized, self-starter, with a detail oriented personality
  • Able to negotiate with vendors concerning product prices

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