Patient Service Job Description
Patient service
provides corrective feedback to medical students and residents on their medical interviewing skills and physical examination techniques.
Patient Service Duties & Responsibilities
To write an effective patient service job description, begin by listing detailed duties, responsibilities and expectations. We have included patient service job description templates that you can modify and use.
Sample responsibilities for this position include:
Verifies patient demographics, current insurance, and obtains patient consent to treat to ensure accurate billing
Performs a variety of duties involved in greeting and directing patients, their families, vendors, pharmaceutical representatives, and other business associates
Answers telephone, takes messages, transfers calls and provides information to other Immediate Care departments upon request
Functions as a member of the health care team related to patient care by interaction and cooperation with physicians and other health care professionals
Completes clerical duties in a time efficient manner as set forth by the Site Administrator
Confers with patient to obtain accurate information for records
Register patients and enters or updates demographic and insurance information into EMR system
Communicate with clinical staff to maintain patient flow and update waiting patients
Balance daily encounter forms and cash drawers
Works effectively and as a part of a team to meet departmental goals and objectives
Patient Service Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Patient Service
List any licenses or certifications required by the position: CPR, DME, CRCS
Education for Patient Service
Typically a job would require a certain level of education.
Employers hiring for the patient service job most commonly would prefer for their future employee to have a relevant degree such as High School and Associate Degree in General Education, Education, Medical Terminology, Associates, Medical, Graduate, Technical, Healthcare, Communication, High School Education
Skills for Patient Service
Desired skills for patient service include:
Medical terminology
PC window applications sufficient to input and retrieve data
Commercial and government health insurance and billing guidelines
ACA requirements
Understanding of DRG's
Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers
Medical terminology and telephone etiquette
Medical office and terminology
Basic related Safety and Infection Control policies and practices
Patient transfer/transport techniques
Desired experience for patient service includes:
Must be able to demonstrate good judgment in a fast paced environment
Medical Assistant preferred
Must be able to effectively navigate through Windows based computer applications
Decisions are guided by the organizational values and are made with honesty and respect
Medical office experience required with a strong emphasis in customer service, computer skills, and phones or completion of a medical receptionist or equivalent training program
Full time schedule (40 hours per week)
Patient Service Examples
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Patient Service Job Description
Job Description Example
Our growing company is looking to fill the role of patient service. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for patient service
- 6.2 Dresses in appropriate uniform as defined for this position
- 6.4 Greet each person with a spirit of hospitality
- 6.5 Perform other duties as needed to promote a clean and organized environment
- Answers all incoming calls
- Primary responsibility will be answer incoming phone calls and schedule appointments or direct patients accordingly
- Will assist with patient check in and check out
- This position utilizes our electronic medical record system to verify and update patient demographic information
- Maintain high visibility
- Uses clerical skills
- Work closely with physicians in all specialty areas to coordinate patient's care plan communication
Qualifications for patient service
- Ability to use personal computer and word processing software (Word/Excel, WordPerfect/Lotus 123)
- Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and form
- Medical diploma (or training as a nurse) is preferred
- Relevant experience in a fast-paced medical office highly preferred
- Ability to travel independently to satellite offices with or without advanced notice
- Minimum 1 year experience collecting insurance information and processing referrals
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Patient Service Job Description
Job Description Example
Our growing company is looking to fill the role of patient service. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for patient service
- Provide support and counseling as appropriate to the clinical situation
- Use onsite software to track patients from diagnosis all the way through treatment decision and/or treatment
- Maintain appropriate materials and resources on hand as needed for patient education
- Work with designated physicians/work groups to develop and maintain clinical protocols
- Communicate and/or coordinate with referring physicians as appropriate to the patient needs
- Attend meetings and perform various administrative as needed
- Oversee the current patient service representatives
- Schedules patients for laboratory tests, medical examinations, and procedures
- Responds to requests for completion of various medical forms for patients (MVA forms, disability forms, worker’s compensation forms)
- Assists with basic insurance and third party queries and explains payment policies
Qualifications for patient service
- Oversees and mentors PSR staff in the performance of their duties
- Review listing of today's patients and next day patients
- Medical Assistant and Medical Office experience highly preferred
- Bachelor’s Degree in Biomedical, electrical or mechanical
- Ability to sit for extended periods
- Completion of a medical receptionist or equivalent training program preferred
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Patient Service Job Description
Job Description Example
Our innovative and growing company is looking for a patient service. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for patient service
- First point of customer contact for general inquiries like pricing, products, scheduling
- Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty
- Verifying patient insurance eligibilities and benefits
- Obtaining prior authorizations for procedures
- Answering phone calls and responding to emails
- Maintaining patient confidentiality at all times
- Working closely in a team environment
- Responsible for the delivery of all Home Medical Equipment, Beds and Oxygen Equipment in patient’s residence and/or healthcare facility in a timely manner
- Responsible for assessing and trouble shooting equipment malfunctions and able to perform minor repairs in the home
- Responsible for collecting cash, checks, and credit card information as instructed on delivery invoice
Qualifications for patient service
- 2.1 Keep patients and family members informed in waiting room
- Excellent interpersonal skills, with the ability to interact effectively with a wide variety of stakeholders (including front line staff, senior management, department leaders, clinical staff and physicians) to creatively solve problems, guide and influence people
- Knowledge of HCAHPS, CG-CAHPS, and other patient experience survey instruments
- Strong computer literacy and software experience – Word, PowerPoint, Excel
- Monitors compliance with the organization's complaint resolution process
- Acts as a facilitator when issues arise that are somewhat out of the control or not appropriate for staff to address
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Patient Service Job Description
Job Description Example
Our innovative and growing company is looking for a patient service. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for patient service
- Responsible for educating patient/caregivers in the proper use, safety, and maintenance of equipment delivered
- Responsible for compliance with JCAHO policies and procedures on a routine basis
- Performs environmental assessment to assure the best placement of equipment as it applies to use and patient safety
- Responsible to assist and support all aspects of routing and scheduling of deliveries
- Responsible for informing the patient of all emergency numbers and procedures
- ABILITY TO WORK A 24 HOUR ON CALL ROTATION IS A REQUIREMENT
- Must follow infection control policy and procedure (universal precautions) as it relates to the pick up and delivery of equipment
- Responsible for inventory control of equipment and supplies on vehicles
- Identifies quality issues and participates in the continuous quality improvement process as assigned
- Responsible for documenting equipment maintenance and services in the designated software program
Qualifications for patient service
- The PSR may have access to highly confidential patient information and must handle & protect the information in accordance with hospital & departmental protocol, HIPAA requirements and the highest level of ethical standards
- Valid Driver's license and reliable transportation for Float Pool positions
- At least one year of recent medical office experience with a strong emphasis in customer service, computer skills, and phones or completion of a medical receptionist or equivalent training program
- Knowledgeable with Microsoft Office computer programs, practice management systems and spreadsheets preferred
- Experience working medical orders
- A customer service attitude
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Patient Service Job Description
Job Description Example
Our company is growing rapidly and is hiring for a patient service. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for patient service
- Refuels, cleans and checks vehicle for required servicing and repairs
- Greets patients and significant others upon arrival
- Covers some responsibilities of the unit receptionist and/or nursing attendant, as needed
- Coordinates patient visitor, ensuring patient’s privacy
- Assists patients in accessing hospital services not directly available at the unit level
- Attends and actively participates in the unit staff meetings
- Obtains current information from established and new patients
Qualifications for patient service
- Able to hear and understand patient communications
- Must be able to type 30 wpm with 2 errors or less
- Epic (not needed but would be a plus)
- Experience with heavy calls and multi-line phone systems preferred
- 1+ years of Patient Registration
- Certification if applicable