Delivery Senior Manager Cover Letter

Please consider me for the delivery senior manager opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for governance & oversight of Oracle Cloud ERP instances supporting both production and projects.

Please consider my experience and qualifications for this position:

• Communicate fluently in spoken and written English
• Demonstrated leadership and staff development skills
• Post-secondary education in computer science, engineering or math
• Strong expertise in JavaScript frameworks such as Angular and web applications
• Vendor management skills, including leading contractual negotiations with vendor partners and management of outsourced work
• Knowledge of business technology delivery practices and standards
• Previous CRM development experience on an enterprise CRM solution (Salesforce/Siebel)
• Experience with 1000+ agent contact center multi-site, multi-channel implementation

I submit this application to express my sincere interest in the delivery senior manager position.

In my previous role, I was responsible for analysis on processes and artifacts for Service Strategy, Service Design, Service Operations, and Continual Service Improvement processes.

Please consider my experience and qualifications for this position:

• Exceptional Client relationship management and negotiation, including successful management of difficult clients and/or problematic projects
• Consistent application and effective use of issue/risk management practices
• Someone from an architecture or development management background would be desirable
• We are not seeking Service Delivery Managers
• Experience of delivery of significant construction programmes, within the utilities sector or similar, as either Client or Contractor
• Project Management experience with a financial services organization
• Working experience with AGILE methodology and deliverables associated with each phase
• An understanding of Agile methodologies is highly beneficial

I would like to submit my application for the delivery senior manager opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for leadership and coordination of testing programs/strategy for the implementation of an Oracle Cloud ERP tool across all business units.

Please consider my qualifications and experience:

• Experience in USSD based transactions, mobile wallets
• Experience in data analytics tools / software
• Business Process Outsource or Call Center Management experience
• Previous leadership experience, managing, motivating, and coaching teams
• Strong understanding of the investment process and how it fits into the overall business
• Finance Major or International Business Major preferred
• Project certification would be a strong advantage
• Able to facilitate discussions across different teams to scope out requirements and draw conclusions

Please consider me for the delivery senior manager opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for strategic direction for the development of the Technology Service Delivery Management (TSDM) team roadmaps based on Technology operational strategy, plans, objectives, and industry trends.

Please consider my experience and qualifications for this position:

• To manage the activities and services provided to the site(s) by internal CREFM employees
• Maintain and foster stakeholder engagement at all sites
• Manage innovation process through CREFM contractors standardize processes and workflows
• Manage performance output of third party (CBRE) in accordance with KPI’s and SOW
• Deep relevant work experience in a consulting firm or other client-facing role
• Deep experience with trading and risk management technologies, operations and processes
• Strong practical industry expertise in investment banking, capital markets or energy trading
• Deep experience of leading process improvement, comparative analysis and change management projects using a variety of formalized tools and methodologies

I would like to submit my application for the delivery senior manager opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for feedback towards continuous service improvement and work collaboratively with the client and operations teams to identify and manage service improvement activities.

My experience is an excellent fit for the list of requirements in this job:

• Proactively support the rollout of new systems, functionality, processes and working practices to maximize the benefit from systems investment, both locally and globally
• Lead and coordinate user assurance testing for new local and global systems and new functionality
• Provide data expertise to support FCTM mission goals and manage external data requirements
• Generate proposals for, and execute approved plans for, local pilots and development to test new concepts and ways of working
• The post holder should be comfortable working in an environment where the demands of the role are often ambiguous and evolving
• Positive, proactive leadership and management skills, to drive the development of a high performing team, split across two locations
• Knowledge and/or background in financial crime themes, such as sanctions evasion, money laundering, terrorism financing, fraud, bribery and corruption or financial intelligence would be an asset
• Experience working within the Hadoop ecosystem in addition to strong technical skills in analytical languages such as Python, R, SQL, SAS