People Services Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the people services job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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J Abshire

Josh

Abshire

989 Dominique Path

Dallas

+1 (555) 708 9055

989 Dominique Path

Dallas

Phone

p +1 (555) 708 9055

Experience Experience

Chicago, IL

People Services Administrator

Chicago, IL

Kiehn Group

Chicago, IL

People Services Administrator

On-boarding of all new joiners (permanent & contractors)
Assist the Talent Acquisition process by producing letters and contracts for successful candidates
Efficiently track staff movements and condition changes ensuring accuracy in people systems
Assist with administration of annual remuneration review process
Support payroll process by accurate preparation of documentation and liaise with payroll team members to ensure accuracy and timeliness of employee remuneration
Prepare and distribute regional reporting for turnover, and diversity and inclusion
Ensure maintenance of electronic files, and ensure data integrity of all information entered into AECOM people systems, and minimise and correct mismatches between Oracle and Empower

San Francisco, CA

People Services Lead

San Francisco, CA

Hagenes-Ryan

San Francisco, CA

People Services Lead

Lead team in managing the ongoing improvements for global HR processes, such as onboarding, learning and development, candidate care and projects
Manage the career development of direct reports, as well as help drive their strong cross-functional relationships
You will work closely with the People Services Manager to build knowledge within the department
Provide support and leadership in issue resolution on employee data issues
Develop strong relationships within the business and the wider HR team
Manage employee data within HR systems and generate letters for employee lifecycle transactions
Work accurately on the HR system, making suggestions to further streamline IT processes

present

Phoenix, AZ

People Services Operations Lead

Phoenix, AZ

Hartmann LLC

present

Phoenix, AZ

People Services Operations Lead

present

Provide leadership on managing portfolio of People Services projects including portfolio identification, chartering and sequencing of projects
Manages People Services budgeting, tracking, and forecasting
Demonstrated state-of-the-art functional knowledge of current and emerging core HR, Payroll and timekeeping interventions and technologies
Lead People Services (PS) Service Management activities, including
Oversee planning, organization and implementation of complex and critical HR programs, agreed and funded as part of the book or work
Provide recommendations to improve end to end service delivery, including impacts on HR, Line Mangers and / or Employees
Ensure People Services Business Continuity Plan is robust and reviewed regularly in line with BMS practices

Education Education

Bachelor’s Degree in Business

Iowa State University

Bachelor’s Degree in Business

Skills Skills

Excellent attention to detail and strong concern for accuracy
Be able to work on own initiative as well as part of a team
Ability to prioritise and manage own workload
Strong verbal and written skills
Good MS Office skills
Friendly and approachable
Partners across the People Operations teams to ensure operations and administration of People Services learning programs
Managing all aspects of training programs for the People Services teams, including project management, content development, change management, training coordination and facilitation
Analytical skills and a structured approach to problem solving
Partner cross-functionally with external partners to understand the desired behaviors and expectations of the People Services in supporting their services

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People Services Associate Resume Examples & Samples

Manage a variety of HR processes spanning the entire employee lifecycle
Focus on process improvements and ensure a high level of customer satisfaction
Collect and analyze data to drive decisions for our business partners
Partner with the technology teams to drive process improvements and ensure a high level of automation
Manage the execution and implementation of major Human Resources processes working with according to geographic/entity guidelines
Serve as an escalation point for complex employee relations’ issues and provide guidance and intervention, as needed to resolve associate grievances
Ensure team is maintaining personnel information in all appropriate systems
Address management requests for analysis on key performance indicators relating to people issues (e.g. retention, billable heads, leaves etc.)
Drive engagement programs as and when defined/rolled out by the HRBP team
Support People Services team in APAC on day-to-day operational issues
Provide guidance and leadership and serve as a backup when needed in the areas of new hire administration, benefits administration, and general employee inquires/requests

People Services Consultant Resume Examples & Samples

Support the management of People data in HRIS by advising on the execution of people transaction processes
Works closely with the wider People Shared Services team to ensure quality delivery of HR transactional services
Provide advice to all employees on EY People policies, processes and functional technology support
Adhere to Service Level Agreements (SLAs) and provides regular query updates to stakeholders
Support the provision of accurate bespoke people reports
Manage workers compensation claims, group salary continuance claims and helping to facilitate return to work arrangements
Assist with onboarding support of new starters
Undertake responsibility as a subject matter expert for the People Services Team for People areas requiring additional support and knowledge
Supporting people projects and HR macro processes
12 months experience working in a HR service centre or similar HR support role Ability to exercise effective time management given high query volume, escalations to be managed and involvement in people projects/macro processes
Knowledge of HRIS or like system
Sound knowledge of employment legislation and OHS principles would be an advantage

People Services Associate Resume Examples & Samples

Manage a variety of HR processes spanning the entire employee life-cycle
Liaise with partners in Japan to ensure a high level of support
Support the APAC team on day-to-day operational issues
Provide guidance and leadership and serve as a backup when needed in the areas of new hire
Administration, benefits administration, and general employee inquires/requests
Manage the execution and implementation of major Human Resources processes Working with according to geographic/entity guidelines
Drive engagement programs as and when defined/rolled out by the HR BP team

People Services Administrator Resume Examples & Samples

On-boarding of all new joiners (permanent & contractors)
Grade 12
Relevant Diploma/ Certificate
Minimum 1-2 years HR Administration experience
Flexible around work schedules
Required to work on various projects
Accountable
Good planning and organisational skills
Customer centricity
Relationship building
Stress tolerance
Ability to manage routine tasks
Understands the business and able to apply existing HR processes and procedures to meet a range of client's needs
Contributes to and reinforces teamwork within the HR Shared Services Centre and across business units
Able to work within strict time frames and meet deadlines
Excellent excel skills and proficient on all Microsoft packages

People Services Lead Resume Examples & Samples

Lead team in managing the ongoing improvements for global HR processes, such as onboarding, learning and development, candidate care and projects
Lead team in reviewing and auditing day-to-day transactions in HR systems including job changes, conversions, salary changes, transfers, and new hire setup
Run ad hoc reports and partner with business analyst and IT teams to automate reporting
Train team members on new technology and process updates
Ensures processes in place to support 100% data accuracy
Partner with HR Technology team as a virtual team member providing input on workflows, audits, reporting, special requests, and new requirements
8+ years of experience in either HR, IT, Finance. HR experience and/or Shared Services are highly preferred
At least 2 - 3 years of people management experience in a fast-paced environment
Strong data analysis acumen is preferred
Strong project management skills and leading cross-functional teams to make an impact and deliver work on time
Proficiency in MS Office (Word, Excel, Outlook, PowerPoint, Access) (Excel ability to create macros, pivot tables, vlookups, analytical capabilities and work books)
Must be able to work in a team environment as well as independently, with minimal supervision
Strong follow-through skills and ability to be the driving force behind the completion of multiple projects

x People Consultants, People Services Resume Examples & Samples

Provide a sole point of contact and support to customers on a daily basis regarding (and not limited to) transactional operations within SAP, policy/award understanding and interpretation, employment relations matters, Health and Safety, and liaise with specialist people areas for advice, guidance and support to resolve issues
Ensure HR advice is provided within a commercial context to maximize value-add for customers
Meet and exceed service levels across all channels (email, phone, face to face)
Endeavour to resolve queries on first contact and only escalate issues to specialist areas where necessary ensuring that escalation / dispute resolution procedures are followed
Coach / educate customers towards intranet, MSS / ESS and/or more appropriate channels
Build strong relationships with all key stakeholders thereby instilling trust and confidence in the People function
Good understanding of legislation and ability to interpret policies
Coaching skills
Analytical and project management skills

HR People Services Specialist Resume Examples & Samples

Acts as a change champion to embed and sustain the HR Operational model
Coaches and educates employees in the use of Workday and the HR Customer Portal
Works with other HR resources to identify areas for improvement to proactively enhance the user experience with our HR processes, policies and systems
Continuously upskills self in employment legislative matters/updates across UK & Ireland, works with other key team members in deployment of relevant updates
Sound understanding of employment legislation and HR best practice: UK & Ireland - essential, Iberia - highly desirable
Relevant and demonstrable experience as a HR Assistant, Tier 1 HR Operations specialist, with the ability to comprehend and communicate (verbally and in writing) HR and Benefit Plan policies. This will include an understanding of the legal regulations governing the plans and policies across UK & Ireland
A Bachelor’s degree (preferably Business or HRM) is desirable
CIPD Membership desirable. (CHRP/CPP min or relevant work experience)
Practical knowledge of an HRIS, preferably Workday
Must be fluent in English and Spanish
Competent knowledge of Microsoft office suite: Outlook, Word, PowerPoint ,Viso, Sharepoint etc…
Exceptional oral and written communication skills with an ability to simplify and communicate complex issues
Strong HR process acumen
Candidate must be a self-starter who possess strong customer focus, command skills, comfortable implementing change, and dealing with ambiguity
Must exhibit strong security and confidentiality practices
Ability to work with limited supervision with strong attention to detail

HR People Services Specialist Resume Examples & Samples

Works as a team to provide HR administrative coordination, data input in Workday and data management for all HR processes including
Bachelor degree and/or equivalent experience
3- 5 years of HR shared services related experience
Multi-lingual: Japanese and English speaking required
Superior written and verbal communications skills with ability to effectively communicate with employees at all levels of the organizations
Experience in supporting multiple countries in APAC and demonstrated ability to quickly learn about cultural and regulatory requirements
Familiarity with Workday, Salesforce, and other standard HR tools a plus
System savvy and process oriented
Addresses most challenges and issues in a calm, steady, “can-do” manner

People Services Manager Resume Examples & Samples

Ensure PS activities are aligned with DaVita’s culture, values, and mission, executing on PS strategy to support the needs of the business
Manage the transfer process and work group for teammates moving between Kidney Care, Paladina and DaVita Medical Group
Manage the People Services Acquisition and Integration process; including the analysis of all due diligence data
Provide strategic recommendations based on demonstrated best practices
Manage internal partners on an on-going basis to ensure deliverables are completed timely, processes are documented and current, and resources are allocated as needed
Facilitate calls/meetings between Corporate People Services, Operations, field People Services, the Integration Team and transfer working group
Partner with other corporate PS functions (e.g., Teammate Relations, Compensation, Benefits, Recruiting), acting as internal consultant and strategist to deliver positive business results
Ensure adherence to PS policies and compliance with Teammate Relations findings and action plans
2-4 years of human resources experience required
Bachelor's degree required
Project management experience highly preferred
HR certifications also highly preferred
Previous mergers and acquisitions experience preferred

Associate Specialist, People Services Resume Examples & Samples

Professionally, efficiently, and accurately, respond to HR inquiries across a breadth of functional areas. Responses made in a timely manner with a high level of customer service orientation in accordance with established Service Level Agreements (SLA’s). Topic areas span the spectrum of an employee’s life cycle including; resourcing and recruitment, Visa issuance and renewal (residence and business related), employee relations, reward, internal transfers/mobility, performance management, recognition (rewards/promotion), payroll, benefits and terminations
Escalate in-scope, complex cases to Tier 2 or subject matter experts (SME) with appropriate and complete documentation on work performed to date with follow-through until issue is adequately resolved
Resolve issues regarding HR inquiries, and where possible, assist with finding solutions to simple to moderately complex issues
Triage cases based upon inquiry to determine level of urgency and specific issue
Utilize knowledgebase and general knowledge to support issues resolution, provide counsel, or identify when case escalation is appropriate
Provide high touch employee service that meets expected service levels and business performance goals
Support the integrity of employee records and Workday data

People Services Manager Resume Examples & Samples

Oversee the day-to-day operations of the People Services office
Oversee performance management and ensure performance evaluations are conducted in a timely manner as well as goal setting and performance management as it relates to our talent management system
Assist with recruiting and interviewing. Utilize and update applicant tracking system. Coordinate competency based hiring interviewing
Assist in coaching, counseling and disciplinary actions
Assist in administering FMLA/LOA functions
Any combination of education and experience equivalent to graduation from high school or any other combination of training or experience that provides the required knowledge, skills and abilities
Must be able to handle multiple tasks in a fast paced environment
Must have excellent associate relations skills

People Services Director Resume Examples & Samples

Oversees management of all associate benefits, including rate renewal negotiations, claims handling, market surveys, open enrollment meetings
Counsels employees & managers on employee relations issues and problems; ensures disciplinary actions & terminations are carried out legally & consistently
Manages compensation programs through job & market analyses, & make recommendations on position wage ranges in a systematic and consistent manner
Prepares & monitors HR budget & forecast
Provides leadership to and supervises, trains, & evaluates HR staff
The ability to have a balance in being a Strategic Business Partner while also being hands-on as a Human Resources leader
Minimum of 7-10 years professional experience in Human Resources, including 3 years supervising and managing staff in the Hotel/Resort environment
Excellent command of various federal, state and local employment practices laws & regulations
Computer competency with Microsoft Office products
Energetic self-starter, with strong leadership skills, work ethic, and highest level of integrity
Effective oral, written, analytical, and interpersonal skills

People Services Call Center Agent Resume Examples & Samples

Experience in an HR environment
Knowledge of benefits programs, PeopleSoft, and Microsoft Office
Ability to handle confidential information appropriately
Ability to interact with employees at all levels
Possession of excellent customer service, computer and especially telephone skills as you will spend most of your day on the phone
2+ years of office/professional experience highly preferred

Director of People Services Resume Examples & Samples

Oversees management of all team member benefits, including rate renewal negotiations, claims handling, market surveys, open enrollment meetings
Responsible for overseeing all aspects of Performance Management. Ensures that pay increases and performance appraisals are completed, submitted and received in a timely manner & signs off on all pay increases
Prepares & monitors People Services budget & forecast
Assume duties of EEO/ Affirmative Action Officer for the company as described in the company’s Affirmative Action Plan
The ability to have a balance in being a Strategic Business Partner while also being hands-on as a People Services leader
Proven track record of success in all aspects of recruiting, international and domestic
PHR or SPHR Certification
Good driving record that meets insurance company standards

Manager, People Services Resume Examples & Samples

Bachelor’s degree from an accredited institution
Minimum of 10 years experience in a services organization
Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position
Masters Degree from an accredited institution
Global Mobility or Travel and Expense experience preferred

Assistant Director of People Services Resume Examples & Samples

Participates in the development and implementation of the People Services business plan consistent with the strategic vision of the DC Urban Cluster. Works closely with the DC Urban Cluster leadership team in implementing, achieving and maintaining Cluster goals & objectives. Ensures that in the overall decision making process, synergies within the Cluster are maximized
Ensures the delivery of service within People Services is consistent with our core values and service philosophy by providing quality, timely and effective assistance with employee questions, issues and concerns
Manages assigned People Services functions and Cluster responsibilities consistent with the overall strategic plan and vision for the Property and DC Urban cluster including
Bachelor’s Degree (concentration in Human Resources preferred) or equivalent
Current PHR/SPHR or other HR certification preferred
3+ years of Human Resources Generalist and/or Management experience in Human Resources to include administration, training, recruitment, employee relations, recognition, compliance and communications
Excellent organizational and project management skills, demonstrate strong judgment skills and attention to detail while meeting targeted deadlines, demonstrate the ability to multi-task and handle assignments in a fast paced working environment
Maintain professionalism in the handling of all sensitive and confidential information, possess effective listening skills and problem-solving abilities
Ability to communicate effectively in English both oral and written form, bilingual capabilities preferred, excellent interpersonal skills to deal effectively with all business contacts
Maintain a professional, neat and well-groomed appearance adhering to standards
Ability to work varied shifts to include weekends and holidays as needed

People Services Generalist Resume Examples & Samples

Assist with the audit and maintenance HR files; processes new-hire paperwork
May assist with the organization and facilitation of training, associate functions, etc
Provide general PS office support including scheduling the PS Manager/Director calendar, schedule meetings, training and new-hire orientation; arrange meeting space for training or functions, answering phones, drafting correspondence, filing, organizing, etc
May assist with confidential associate investigations
Demonstrate proficiency with office equipment/software such as computers and Microsoft Office Suite, copiers, fax machines, scanners, etc
May assist with benefits administration including monitoring associate hours to ensure eligibility requirements, assist with the benefits enrollment process and terminate coverage when eligibility requirements are no longer being met
College degree or any combination of education and experience that provides the required knowledge, skills and abilities
Must be detail-oriented and able to multitask in a fast-paced environment
Must have excellent employee relations skills and the ability to resolve conflict in a positive manner
Have the ability to work a flexible schedule including evenings, weekends and holidays when required

People Services Specialist Resume Examples & Samples

Maintain all personnel files through the weekly filing and logging of all pertinent information
Responsible for daily checks of mailbox and distribution of departmental mail
Assist with multiple associate relations programs such employee parties, monthly birthdays, health fair, etc
Assist other People Services teammates as needed
Relevant People Services / administrative experience preferred
Excellent written and verbal communication skills required. Bi-lingual preferred
Computer proficiency; specifically with Microsoft Office and Windows

People Services Coordinator Resume Examples & Samples

Answer multi-line telephone, convey messages and answer simple questions
Prepares packets for new hire processing, new hire orientation and other misc. training and People Services materials
Maintain spreadsheet with information of who has gone for drug screening
Assist applicants with online applications and questions
Assist associates as needed by answering simple questions or forwarding to appropriate team member

Manager People Services Resume Examples & Samples

Project management skills and ability to manage multiple tasks
Deductive reasoning, analytical, and problem-solving skills
Excellent written and verbal communication skills, ability to present complex issues to management
Focus on client and service mindset with a commitment to a high level of customer service
Ability to work under pressure to short deadlines
Ability to observe the need for changes/improvements in the processes
Ability to communicate clearly and concisely at all levels of the business
Must work with the highest level of trust, integrity, honesty and confidentiality
Ability to manage workload independently
Customer focus, and ability to foster and maintain a team environment
Good Computer Proficiency
Experience with Microsoft Office suite (Word, Excel, PPT) including advanced MS Excel Skills
Experienced Workday user preferred but not essential
Strong HR Process Knowledge
Ability to learn new applications/software systems effectively and efficiently
Minimum 5 years of HR administration and processing knowledge, preferred
Experience with multiple stakeholders across different countries

People Services Manager East Asia Resume Examples & Samples

Manages and develops a high performing and highly capable People Services team across region
Delivers operational execution in line with agreed delivery framework (SLA, KPIs, process models, systems etc. set by GPOs)
Drives deployment and extension of processes, standards and delivery capabilities across the region
Co-sets regional PS strategies together with GPOs. Regional GBS head, CoE/HRBP and business stakeholders
Drives continuous improvements across in-scope processes & services
Builds and actively manages stakeholder network to analyze business requirements and align and report on service performance
Manages regional PS budget
Member of Regional GBS Leadership Team
Works together with People Services GPO and COE Talent Resourcing (TR) GPO to drive best possible solutions and services in region

People Services Manager Resume Examples & Samples

Other details
Bullet Points
Commitment to and role model of DaVita’s values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, co-workers, management, physicians, and/or vendors in every day performance and interactions
Demonstrated ability to create, refine, develop, implement, and manage new and innovative processes
Demonstrated professional interest in workforce quality and development; demonstrated commitment to continuous personal professional growth
Demonstrated ability to work effectively at both detail and big-picture levels and to drive projects forward
Proven leadership skills and the ability to collaborate across functions and with all levels of the organization

People Services Analyst Resume Examples & Samples

DATA / REPORTING / VALIDATIONS (80%)
Be the Champion for Data Integrity across People Services
Responsible for Data Accuracy by working closely with various departments to ensure data is up to date in ADP
Research and resolve data inquiries and inconsistencies
Run weekly data audits and update ADP as necessary
Create and distribute monthly headcount reports
Responsible for maintaining HR Intranet content and policies
Provide technical ADP reporting support/report setup for People Services
Review and validate US people data changes, new hires and terminations entered into ADP. Identify errors and review with HR Administrator for corrections
Act as back-up for HR Administrator during absence or vacation
MERGERS & ACQUISTIONS (10%)
Provide support to the various members of the M&S project team
Review, collect and summarize documents during due diligence phase of acquisition. Identify missing documents/information critical to integration
Prepare onboarding new hire packets for acquired businesses
Collect and upload acquisition census data into ADP
Create onboarding power point presentations
COMPLIANCE (5%)
Manage US Compliance Reporting (EEO, VETS, AAP) in partnership with third party vendor
Administer various compliance training programs
PROJECTS & PROGRAM (5%)
Other People Services project and program coordination and support
Ability to handle job stress, interact effectively with others in the workplace, and act with honesty and composure in public
Other HR tasks as assigned
Minimum 2-3 years relevant experience in HR required; Prior experience should include Payroll processing and/or HR Administrator responsible for HR data input into HR system(s)
Advanced knowledge of MS Excel required, with experience in Power BI preferred
Strong attention to detail and ability to work with data and spreadsheets on a daily basis to review, analyze and report on data required
Strong organizational, written and oral communication skills
Ability to work productively in a dynamic environment, independently and as part of a team
Strong work ethic with the ability to learn new concepts quickly
Ability to prioritize and work independently supporting the US Region
Ability to deliver excellent customer service at all levels of the organization and with external partners
Possess strong organizational, time management and project management skills with a demonstrated ability to work both independently and within a team environment
Ability to communicate clearly and concisely, both orally and in writing
Exhibit a high level of professionalism and excellent interpersonal skills
Strong relationship-building ability, proactive, results-oriented, and resourceful

People Services Lead Resume Examples & Samples

Define and optimize employee lifecycle processes for NE Asia Pacific region; setting infrastructure to support HR practices in new and emerging countries
Manage employee data within HR systems and generate letters for employee lifecycle transactions
Local contact for all HR system related activity, proactively identifying opportunities to better leverage system capabilities
Participate in system implementations and enhancements as subject matter expert in region. Assist with requirements gathering, training and rollout activities
Ensure all necessary documentation is collected and employment records are maintained supporting local regulations in each country
Partner w cross functional groups like payroll and IT to ensure successful set up for new hires and smooth offboarding for people exiting company
Facilitate light orientation for new hires their first week
Respond to first level questions from employees on all HR topics, triage to functional HR experts as needed. Develop strong understanding of our benefits package to be able to effectively respond to benefits questions
Collaborate and share best practices with People Services Specialists in other regions, drive consistency of business processes
5-7 yrs HR related experience
Deep understanding of employment practices across Singapore, India, Australia, Indonesia and Korea
Proven ability to establish new HR processes or optimize existing processes
Superior written and verbal communications skills, coupled with highly developed interpersonal skills
Strong analytical skills and detailed oriented
Familiarity with Workday a plus
Able to combine and manage large data sets in Google docs and Excel

People Services Specialist Resume Examples & Samples

Support the day-to-day operations of the People Services office
Participate in strategic planning including staffing, training, and financial goals
Know government regulations pertaining to HR and recordkeeping
Support performance management and ensure performance evaluations are conducted in a timely manner as well as goal setting and performance management as it relates to our talent management system
Assist in conducting wage surveys, analyzing data, and making recommendations
Assist in administering associate benefits and open enrollment
Computer literate in Microsoft Word, Excel, Windows and with the ability to learn HRIS systems

HR Intern People Services Resume Examples & Samples

Human Resources or related major preferred
Graduate students graduating in 2017 is preferred
Attention to detail – able to produce reports, letters, etc
Drive for results
Organization, prioritization and follow through skills
Familiar with MS Word, Excel, Powerpoint etc
Good English skills

People Services Administrator Resume Examples & Samples

Assist the Talent Acquisition process by producing letters and contracts for successful candidates
Ensure all new starter documentation are provided and returned as per SOX requirements
Ensure ongoing adherence to SOX compliance requirements across the HR function
Efficiently track staff movements and condition changes ensuring accuracy in people systems
Assist with administration of annual remuneration review process
Process employee terminations as per required process in a timely and accurate manner
Support payroll process by accurate preparation of documentation and liaise with payroll team members to ensure accuracy and timeliness of employee remuneration
Investigate and respond to HR, payroll, and staff issues quickly and sensitively, and recommend effective solutions or escalate to appropriate level as required
Administer AECOM people systems as required in relation to employment referrals, probation/trial periods, visa initiation, permanent residency applications, performance management, and the AECOM learning centre
Prepare and distribute regional reporting for turnover, and diversity and inclusion
Ensure maintenance of electronic files, and ensure data integrity of all information entered into AECOM people systems, and minimise and correct mismatches between Oracle and Empower
Run regular and ad hoc reports on employee data
Answer employment check queries as required
Advise Project Finance and interstate HR teams of salaries for auditing purposes

Senior People Services Business Partner Resume Examples & Samples

Consistently exhibits behavior and communication skills that demonstrate HealthCare Partners’ (HCP) commitment to
Superior customer service, including quality, care and concern with each and every internal and external customer
Works closely with management and teammates to improve work relationships, build morale, increase productivity and retention and mentors managers and supervisors to enhance their performance management, teammate communications and management skills
Interprets and applies policies and procedures, past practices and applicable federal and state laws and regulations to decisions impacting employer-teammate relations and makes action plan recommendations to management
Mentors and provides guidance and assistance to other members of the People Services team
Administers policies and procedures pertaining to teammate relations practices including but not limited to, leaves of absence, terminations, performance management, payroll notifications, workforce reductions and site relocations
Prepares training materials and facilitates workshops to orient new managers and supervisors on policies and procedures (e.g., Performance Management, FMLA/CRFA, legal compliance, etc.)
Manages the interactive process for employees returning from LOA requesting reasonable accommodations under the ADA
Attends EDD unemployment hearings, along with HealthCare Partners’ third party Administrator
Prepares responses to claims filed with state and federal regulatory agencies (e.g., DFEH, EEOC, Labor Board, etc.) for review by management team by gathering documents required for discovery in employment litigation matters at the request of the management team and outside legal counsel
Responds to teammate requests for routine information on company benefit programs
Reviews HRIS reports to measure and evaluate exit interviews and voluntary and involuntary turnover data
Uses, protects, and discloses HCP patients’ protected health information (PHI) only in accordance with Health Insurance
Portability and Accountability Act (HIPAA) standards
Working knowledge of Microsoft Office (Word, Outlook, Excel and Power Point)
Demonstrated knowledge of federal and state employee law compliance and EEO regulations and working knowledge of applicable federal, state and benefit employment laws and regulations
Strong interpersonal and facilitation skills
Ability to manage multiple priorities and translate business strategies into actionable plans

People Services Executive Resume Examples & Samples

An understanding of employment law and HR practices
Educated to degree level or equivalent
Ability to build good working relationships across functions and sites
Good written and verbal communication skills
Logical thinking with good organisational ability
Effective negotiation and influencing skills
Self motivated and proactive with a thirst for self improvement
Emotional resilience and a track record of maintaining confidentiality
Flexibility in adapting to changing business needs

People Services / Payroll Coordinator Resume Examples & Samples

Bachelor's degree (preferably in hospitality or accounting or HR) or equivalent experience
Fluency in job related English, both verbal and non-verbal
Provide legible communication and directions; Demonstrated ability to compose routine business correspondence with correct grammar, spelling, and punctuation
Compute basic mathematical calculations (add, subtract, multiply and divide numbers) skills to calculate salaries, leave accruals, pay rate changes, retro and overpayments
One year HR/Accounting experience
Ability to maintain strict confidentiality of information
Demonstrated working knowledge of state and federal laws and procedures
Experience with ADP payroll and human resources information system (ORACLE) is a plus
Proven skill and experience using a PC and Microsoft Office Suite to execute daily tasks, manage complex systems and procedures, and effectively communicate with staff, including but not limited to optimizing all aspects of Microsoft Outlook and using Excel to manage, organize, analyze, and calculate financial information and numbers
Professional demeanor and courteous/helpful manner

People Services Resume Examples & Samples

Analytical skills and a structured approach to problem solving
Excellent attention to detail and strong concern for accuracy
Ability to prioritise and manage own workload
Be able to work on own initiative as well as part of a team
Good MS Office skills
Friendly and approachable
Strong verbal and written skills
Experience of workflow systems is preferable

People Services Assistant Resume Examples & Samples

Working within agreed standards and SLA`s, particularly in relation to the input of payroll information and the issue of HR documentation
Take ownership of tasks and see them through to resolution, raising issues if timelines become compromised
Become an expert in understanding HR policy and process, and take the initiative to develop your knowledge further (for example the maternity and long-term sick policies)
Develop strong relationships within the business and the wider HR team
Assist the People Services team leader to gather value adding data
Proven experience within an administration role (ideally within a large HR department)
Experience in working to tight deadlines and SLA`s

People Services Manager Resume Examples & Samples

Conduct regular store walks engaging team members and evaluating morale, service levels, productivity and job satisfaction; serve as a liaison providing feedback to store leadership
Manage the store hiring process and applicant tracking system; promote job openings, identify, interview and select best fit candidates using the proper interview tools, and assess recruiting methods for effectiveness
Maintain/update associate labor profiles; handle transfers/promotions per established guidelines
Provide a positive onboarding and orientation experience for new associates: promote the total rewards package and ensure all required forms completed
Coordinate all new hire training schedules; confirm team members are fully certified for their hired position
Enable new hires for success by ensuring an engaging one-on-one feedback discussion is held with each associate at 15, 30, 60 and 90 days from hire to evaluate moral, training levels and retention
Manage the employee certification/recertification process and ensure the integrity of the process is maintained
Interact with department leaders and associates to determine talent bench strength and identify gaps
Evaluate day-to-day training needs, ensure training is provided, and discuss the outcome with the associate
Oversee the performance management process; partner with leadership in handling performance reviews
Develop/maintain local community relationships (e.g., schools, organizations) to increase the applicant flow
Lead/support committee initiatives and other events; be an advocate for positive change within the store
Manage employee communications (e.g. update communication boards, create newsletters, etc.)
Effectively address all associate complaints and grievances; respond to questions/request timely
Ensure team members understand and adhere to company policies, procedures and practices and local, state and federal laws and regulations; administer employment laws, regulations, company policies and other guidelines
Administer coaching and discipline for all associates timely/consistently; manage unemployment claims
Operate equipment (e.g., register, computer, flatbed, shopping cart) according to company guidelines
Physical demands include, but are not limited to, frequently walking, standing, and lifting/carrying objects 10 to 25 lbs.; occasionally turn, kneel, reach, squat, stoop, bend and lift/carry objects up 55lbs. and pushing/pulling up to objects up to 200 lbs
Bachelor’s degree; strong math skills
Effective interpersonal, communication and customer service skills
Ability to lead and develop others; ability to handle stressful situations
Strong analytical skills; attention to details
Ability to recognize and protect highly confidential information
Sound judgement/decision making skills
1+ years of Human Resources experience

HR People Services Specialist Resume Examples & Samples

Managing cases ranging from standard query resolution to unusual or moderately complex Tier 1 HR queries. Where necessary, routes complex queries to the appropriate specialist, partnering with such colleagues to resolve more complex issues, whilst maintaining a focus of upskilling to reduce further escalations to T2
Completing any HR transactional activities associated with the employee life cycle and as defined by the specific HR processes, for example: Contracts of employment, processes associated with family leaves, absence management, ER/EW support, Termination processes etc…
Educating employees in the use of HR Systems and sharepoint sites, including but not limited to: Workday, Cornerstone, BIW, Benpal, Talent Management and Global HR Portal
Taking responsibility for keeping up to date on legislative, HR policy and process developments, highlighting and implementing any procedural changes as a
Providing relevant cover and support to other team members
Previous HR experience in an Administration/Coordinator role, exposure working within a HR Service Delivery environment is highly advantageous
Professional ‘HR’ written communication experience
Competent knowledge of Microsoft office suite: Outlook, Word, PowerPoint ,Viso, Sharepoint etc
Strong Excel skills including ability to produce detailed analysis and reports. Excel skills to include lookups, sorting, filters, formulae, chart/graph production
Fluency in English essential
Sound understanding of employment legislation in UK and Ireland
HR graduate or studying towards CIPD would be advantageous

Head of People Services Resume Examples & Samples

Lead & Manage People Services
10+ years experience in HR Shared Services or HR/People Operations environment with understanding of customer service tools, systems, and processes. Able to handle critical customer situations with ease
Interpersonal relationship and partnership skills
Knowledge of HR and ER best practices in the market as well as legislative/regulatory changes
Ability to thrive in fast-paced environment and deal with a high level of ambiguity
Understanding of NPS and CSAT and demonstrated ability to implement performance metrics, developing scorecards to manage performance and leveraging data to drive continuous improvement
Process and project management skills. Has demonstrated ability to lead global projects E2E with multiple stakeholders
Attention to detail, organizational skills, ability to multi-task, and ability to work in an interruption environment
Knowledge of HRIS systems - principles, function technology and variations
Experience with HR Shared Services models including in house payroll processing
Bachelors' degree in a related field

People Services Business Partner Resume Examples & Samples

Consistently exhibits behavior and communication skills that demonstrate HealthCare Partners’ (HCP) commitment to superior customer service, including quality, care and concern with each and every internal and external customer
Conducts investigations, documentation, analyses and writes comprehensive fact finding reports on employee relations issues for review by Employee Services management
Interprets and applies HCP policies and procedures, past practices and applicable federal and state laws and regulations to decisions impacting employer-employee relations; makes action plan recommendations to management
Administers all HealthCare Partners policies and procedures pertaining to employee relations practices, which may include but are not limited to: Leaves of Absence, Terminations, Performance Management, Payroll notifications, workforce reductions, site relocations, etc
Mentors managers and supervisors to enhance their performance management, employee communications and other management skills; prepares training materials and facilitates workshops to orient new managers and supervisors on HCP and E&CS policies and procedures (e.g., Performance Management, FMLA, legal compliance, etc.)
Works with management staff on employee Performance Improvement Plans (PIP); obtains approval from and provides feedback to ES management regarding PIP and Annual Performance Assessments for non-provider employees
Administers the Unemployment and State Disability functions; attends EDD unemployment hearings, along with HealthCare Partners’ third party Administrator as required
Prepares responses to claims filed with state and federal regulatory agencies (e.g., DFEH, EEOC, Labor Board, etc.) for review by ES management; gathers documents required for discovery in employment litigation matters at the request of the ES management and/or outside legal counsel
Responds to employee requests for information on company benefit programs before referring them to the Corporate Benefits Manager
Generates HRIS database reports (emPath) to measure and evaluate exit interviews, voluntary and involuntary turnover data, etc
Recommends new processes and procedures within the employee services function to promote department efficiencies and realize cost savings
Coordinates company-wide programs (e.g., Service Award Programs and other employee recognition initiatives)
Working knowledge of applicable Federal, State and Benefit employment laws and regulations

People Services Manager Resume Examples & Samples

Five (5) or more years of HR experience; three (3) years of which must have been in an HRBP role supporting a client group within the business
Demonstrated experience in Organizational Development, Training and Development and Talent Management
Certified Professional (PHR) or Senior Professional (SPHR) in Human Resources preferred
Able to travel up to 50% of time (can be unpredictable/unplanned) (ROPS)

People Services Center Manager Resume Examples & Samples

Manage a team responsible for all employee inquiries, ensuring quick and complete resolution
Define a three-tiered support structure and process with clear escalation paths, issue analysis strategy
Monitor NPS and key performance metric scores and implement changes to continually increase performance against service level agreements (SLAs), quality, and customer satisfaction
Monitor and audit case interaction quality and proactively implement measures to minimize escalations
Serve as a subject matter expert on HR policies and coach and mentor team, playing an active role in development
Develop and deliver training to relevant teams and partners on process updates and enhancements
Deliver consistent experiences globally partnering with Regional People Operations leads
Proactively ensure knowledge management system is updated with new and updated articles based on case resolution history
Ensure employee support tools are aligned and provide accurate data to best capture the “Voice of the Customer” concerns and comments
Partner and align with internal partners Benefits, Legal, People Tools, Payroll, Global Mobility, and HRBP teams to deliver consistent experience
5+ years experience in HR and/or Operations with at least one year of management experience
Able to handle critical customer situations
Experience managing an HR employee services center, specifically Tier 1 service desk
Ability to manage, grow, and develop individual contributors
Ability to thrive in a growing company
Consultative, process and project management skills
Attention to detail, organizational skills, ability to multi-task, and ability to work in interrupt driven environment
Experience leading and managing front-line and global customer service teams

People Services Director Resume Examples & Samples

BA/BS degree or equivalent practical experience, MA/MS/MBA degree preferred
10 years of HR or relevant HR Business Partner experience
Great at influencing through strong relationships, expertise and data. Ability to manage a complex set of stakeholders
Comfortable rolling up your sleeves to get things done and the next moment being part of deeply complex strategy discussions
Great communication skills and understand how to communicate large, complex change
Strong analytical and problem solving skills. Ability to analyze data, understand trends and develop recommendations for action based on the analysis

People Services Coordinator Resume Examples & Samples

Provide administrative support including but not limited to
Bachelor's degree or equivalent work experience preferred
Minimum of two (2) years' experience in Human Resources or related field required
Intermediate computer skills in MS Word, Excel, PowerPoint, and Outlook required; experience in Visio, Access, and the Internet preferred
Commitment to DaVita's values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment, and Fun with ability to demonstrate those positively and proactively to patients, teammates, management, physicians, and/or vendors (Village Service Partners) in everyday performance and interactions
Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively
Demonstrated commitment to customer service; proactively communicate and respond promptly to teammate needs
Ability to manage multiple projects, meet deadlines, and adjust priorities appropriately in an evolving work environment with shifting time frames; self-starter with high degree of initiative, urgency, and follow through

People Services Center Manager Resume Examples & Samples

5+ years of experience in HR and/or Operations with at least one year of management experience
Computer skills including experience in using MS Office applications
Excel skills including the ability to create pivot reports, vlookups, and charts/graphs
Analytical and effective problem solving skills
Demonstrated ability to work with confidential information
Exhibit a strategic mindset
Understand the overall business strategy and ensures the Service Center is aligned to deliver accordingly
Ability to plan and align with cross-functional and global partners to create a consistent employee experience
Skills in talent development
Has the ability to grow and develop a team and pipeline
Experience in delivering results that improve productivity and employee experiences
Communication skills and ability to handle sensitive matters
Demonstrated attention to detail
Demonstrated ability to provide customer service and continuous improvement of processes

People Services Center Specialist Resume Examples & Samples

Provide support to employee and internal stakeholder inquiries around benefits processes, policy, and issues
Manage inbound employee inquiries, identify needs, process necessary transactions in Workday, Salesforce and other systems, and escalate issues or re-assign inquiry, as required
Conduct outbound calls or emails for issue resolution and follow-up, if required
Maintain detailed and accurate documentation in the request tracking system (Desk.com), Workday and BenefitSolver
Maintain knowledge and adhere to all government policies and standards (e.g. HIPAA, ERISA, IRS, DOL, Section 125, etc.)
Monitor, review and approve/decline employee requests for change in benefits coverage
Support the administration of medical plans through monitoring enrollments and claims, processing third-party administrator payments, coordinating with accounting, and trust funding and advocate claims issues
Assist with the development and execution of communications to current and former employees regarding benefits programs, procedures, and government-mandated disclosures
Act as point of contact for vendors, including the coordination and transfer of data to providers, auditors, and consultants
Regularly communicate with vendors
Collect required documentation for unemployment-related inquiries
Execute employee Perks programs by answering employee inquiries and processing various reimbursements for “baby cash”, daycare and gym/wellness programs
3+ years experience in Human Resources with an emphasis in Benefits
Computer skills including use of MS Excel
Ability to create pivot reports, vlookups, and charts/graphs partnered with analytical and problem solving skills
Self-starter requiring minimal direction

People Services Business Partner Resume Examples & Samples

Would benefit from prior experience in a HR Generalist or strategic HR Business Partner role
Excellent communicator and ability to influence others
Ability to quickly establish credibility and rapport with key stakeholders and work well in a highly collaborative environment
Levels of travel (domestic and international) may vary dependent on deal location, timelines and stakeholder requirements

People Services Center, Specialist Resume Examples & Samples

Execute with accuracy and high standards, the delivery of transactions and processes
Complete regular data quality reviews and audits
Document detailed information in the CMS (Desk.com (http://desk.com/)) request tracking system to serve as a history of all requests for each employee
Produce ad-hoc reports in Workday and the recruiting tool as requested
Computer skills including MS Office applications
Attention to detail and accuracy
Ability to follow standardized processes and procedures
Customer service skills and proven ability to perform in fast-paced environment
Communication skills and ability to handle sensitive matters with tact and diplomacy

People Services Director Resume Examples & Samples

Bachelor’s degree in the field of human resources or equivalent degree required; Master’s degree or Master of Business Administration with HR as a core component preferred. Related certifications (SPHR, CCP, etc.) strongly preferred
5-10 years of HR or relevant HR Business Partner experience. Particular areas of expertise in talent acquisition, organizational development and talent management
Experience working in a large, complex, dispersed organization
Experience with start-up organizations preferred
Experience building effective training and development programs
For the appropriate candidate the company will develop an attractive compensation and benefits package to include competitive base salary and bonus opportunity

People Services Director Resume Examples & Samples

Consistently exhibits behavior and communication skills that demonstrate DaVita’s Mission, Vision, Core Values and Guiding Principles
Supports the People Services strategy, policy and tactics that align with the needs of the market
Oversees the administration and operations of teammate relations, talent acquisitions and the deployment of People Services programs, policies and processed in the market
Delivers on a strategy that attracts and retains talent to expand the talent pool and champion opportunities to leverage talent
Focuses on organizational development issues. Develops initiatives and tailors corporate programs around workforce planning, talent assessment and development, succession planning, performance management and coaching
Serves as an advisor to the executive management team on performance management and culture
Defines and deliver change management initiatives that drive a unified patient-focused culture
Ensures strong governance within the business unit and rigorous compliance with regulatory and company policies
Fosters positive and pro-active communications and teammate relations initiatives
Integrates acquisitions in a seamless manner without distraction to the ongoing operations
Analyzes data related to position control, turnover, recruitment costs, employment claims, and other People Services related reports
Maintains and communicates a balanced view of teammate resources in relation to other business functions
Responsible for reviewing and responding to the ethics and compliance hotline and all other employment related complaints, issues or concerns
Responsible for market People Services operating and capital budgets
Negotiates contracts, service agreements and other arrangements related to market People Services requirements with outside consultants and vendors
Participates and supports organizational committees as appropriate including recognition and celebratory activities
Acts as a liaison between the national People Services team and the local market to ensure the market’s HR needs and objectives are represented in the development of strategies, programs and policies
Over 10 years of Human Resources senior management experience
5 years of management experience in a healthcare or service organization
Working knowledge of multiple human resource disciplines including compensation, benefits, organizational development, employee relations, performance management and federal and state employment laws
Strong strategic short/long-term thinking capabilities
Strong planning, organizational, collaboration, communication, interpersonal, problem-solving, and project management skills

Senior People Services Manager Resume Examples & Samples

Degree in Human Resources or Business Administration with a minimum of 10-15 years’ relevant HR experience in a leadership role; experience in real estate or property management an asset
Leadership experience and strong knowledge of fundamental HR programs and policies is essential
Experience handling complex M&A transitions
Good balance of strategy and execution required
Ability to operate with a high degree of accuracy and attention to detail
Ability to identify and analyze issues and implement effective and creative solutions
Must manage highly confidential information with unquestionable integrity and professionalism
Must have the ability to deal with ambiguity and demonstrate good judgment in resolving issues
Strong customer service orientation with excellent interpersonal, influencing and communication skills required
Ability to quickly establish credibility and influence with senior leaders
Strong skills and proficiency with Microsoft Office
Sound knowledge of employment standards legislation in the US
Encourages and supports leadership and growth in others

Manager, HR People Services Resume Examples & Samples

Initiate, develop and maintain relationships with key HR/business contacts/External vendors/IA team, responsible for end to end case management of international assignments in India at all levels
Implement delivery of local processes that are aligned to Global IAS processes, manage local vendor relationships, co-ordinate internal transfer requirements for international assignments like payroll, pension, benefits etc between IAS, home country and India local HR team
Co-ordinate all third-party suppliers to support assignee requirements in line with Group policies, review package preparation like cost projections, compensation balance sheets and assignment letters and deliver to HR/business
Conduct performance appraisals and identifies training and developmental needs for assigned team, minimize and drive down operational risk through effective use of the control techniques ensuring compliance with agreed controls
Handle complex queries/executive escalations from stakeholders, customers and vendors, manage controllable costs across area of responsibility through investigation of trends
Knowledge of contracting, negotiating, and change management, basic skills in coaching and facilitation, ability to delegate authority and responsibility
Ability to motivate teams to deliver as per the agreed standards within tight time-frames and simultaneously manage several undertaking
Ability to analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of business/function goals
Understand and demonstrate sensitivity to confidentiality of information

People Services st Line Contact Support Team Leader Resume Examples & Samples

Continually improves productivity, efficiency & service performance of the team through effective utilisation of resources, coaching & training, leading to the highest level of customer service delivery
The first point of contact for escalated cases
Plan, coordinate and supervise activities, processes and tasks in own team and take corrective actions when needed
Ensure staffing, lead, coach and appraise employees, and develop (the cooperation between) employees of the own team
Provide insights regarding quantitative and qualitative developments by means of periodical and ad hoc reports
Identify business needs and/or opportunities for improvement on work processes, techniques and systems, formulate proposals for improvement and execute these after approval
Execute administrative tasks, advise the own team on or formulate possible solution directions
Plan, manage and co-ordinate assigned (portfolio of) projects and ensure execution and delivery
Develops and implements year plan and objectives for the assigned transactional team, within guidelines, (business) plans and policies, in order to ensure the realization of agreed objectives and targets

People Services Analyst Resume Examples & Samples

A passion for data, trends and analysis with excellent Excel skills
Keen eye for detail and an ability to pick up on inconsistencies easily
Naturally inquisitive and ask all the right questions to help you get to the rights answers
Hardworking and methodical in your approach to tasks to ensure the timely processing of data and reports
Be able to confidently and professionally liaise with others at all levels and provide top level customer service at all times
Have previous experience of MI in a HR capacity and a sound basic knowledge of HR policies and procedures

People Services Center Specialist Resume Examples & Samples

Respond to inbound employee inquiries, identifying employee needs, processing necessary transactions and escalating issues as required
Input data into Workday and execute audits to verify data discrepancies between systems
Complete other projects as assigned
3+ years of experience in Human Resources or Operations
Ability to work in a team environment to achieve goals

Behr / Kilz People Services Internship Resume Examples & Samples

Individuals will be meeting with management daily for assigned tasks and projects
Have accurate time management skills and able to perform on a timely basis for team projects if assigned
Individuals will be responsible for Kronos time keeping for accurate hours worked. Any overtime hours will need to be discussed with the hiring managers
Will be assisting multiple individuals within the department and working with cross functional team
Will be working with the Latin-America marketing team in social media efforts

Associate Specialist, People Services Resume Examples & Samples

Complete simple to moderately complex special projects, as needed
Interact with internal (COEs, HR Field teams) to obtain needed information to manage work to completion
Support higher complexity/level transaction processing including organization changes, supervisory organization changes, job changes, international assignments, etc.…
Assist with training new HR Tier 1 People Services staff
Ensure audit compliance through transaction processing and approval flows
Manage confidential data in a professional manner and according to HIPPA rules and MasterCard confidentiality requirements
Assist with the identification of process improvements and, with guidance, participate in the implementation of improvements
With supervision, modify, adapt, and develop new processes as appropriate to address specific issues related to transaction processing
Contribute information to build the AskHR knowledgebase and develop user-experience documentation (How To documents)
Operate in partnership with HR teams and colleagues across all regions to ensure the consistent and effective delivery of HR support and HR systems related actions
Operate in a professional manner that is responsive and flexible to cultural differences
Ensure that the company works within the guidelines of each country it exists in to support legal, ethical, and jurisdictive limitations
Develop knowledge, skills, and understanding of the region / country it supports by participating in knowledge sharing activities with other members of the team

People Services Admin Resume Examples & Samples

Assisting the Talent Acquisition process by producing letters and contracts for successful candidates
Ensuring all new starter documentation are provided and returned as per SOX requirements
Ensuring ongoing adherence to SOX compliance requirements across the HR function
Efficiently tracking staff movements and condition changes ensuring accuracy in people systems
Assisting with administration of annual remuneration review process
Processing employee terminations as per required process in a timely and accurate manner
Supporting payroll process by accurate preparation of documentation and liaise with payroll team members to ensure accuracy and timeliness of employee remuneration
Investigating and respond to HR, payroll, and staff issues quickly and sensitively, and recommend effective solutions or escalate to appropriate level as required
Administering AECOM people systems as required in relation to employment referrals, probation/trial periods, visa initiation, permanent residency applications, performance management, and the AECOM learning centre
Preparing and distribute regional reporting for turnover, and diversity and inclusion
Ensuring maintenance of electronic files, and ensure data integrity of all information entered into AECOM people systems, and minimise and correct mismatches between Oracle and Empower
Running regular and ad hoc reports on employee data
Answering employment check queries as required
Advising Project Finance and interstate HR teams of salaries for auditing purposes

People Services Co-ordinator Resume Examples & Samples

Supports a professional People Shared Service administration function (multi skilled) ensuring deliverables are met in line with best practice and agreed SLAs
Provides first line advice in the region/country ensuring deliverables are met in line with best practice and agreed SLAs
Executes the Effective People Services Agenda maximising efficiency in all global & local People Services activities
Excellent prioritisation & planning skills, ability to manage multiple deliverables
Good communication & interpersonal skills
Strong focus on teamwork & collaboration
Strong Analysis & Problem Solving skills
Experience in continuous improvement of processes

HR Business Partner / People Services Resume Examples & Samples

Coordinate and support the Houzz employee lifecycle
Payroll and Compensation administration with a focus on Sales Compensation
Exercise employment best practices and facilitate training and development initiatives
Provide HR advice, administer tools and support managers and employees on all HR policies and procedures (including Attendance management, Performance management, Discipline, Grievances, & Family policies
Ensure inquiries and issues are handled in a timely and effective manner according to process and legal timescales with professionalism, fairness and consistency
Manage and implement Ad Hoc HR projects and programs to support the overall business objectives
Promote and drive employee engagement
Administration of employee on-boarding and separation processes
Administration of HRIS systems and employment records
Administer statutory and employer sponsored benefits
Customer focused attitude
Practices the highest level of professionalism and discretion
Is deliberate with high attention to detail
Has a record of personal and professional integrity
Excellent communication skills - verbal and written
Able to perform at a high level, in a fast pace, start up work environment
3 years payroll and compensation administration experience
Demonstrated generalist background, PHR/SHRM-CP qualified or equivalent experience (at least 10 years progressive experience)
Bachelor's Degree in related field

People Services Manager Resume Examples & Samples

Establishes self as a trusted partner and advisor with Campus leadership, partnering to drive, develop and execute human capital programs, services, and solutions to enable them to successfully meet their goals
Supports the Campus President, along with their respective leaders and teams, by providing strategic HR guidance for their business units; serve as People Services single point of contact for assigned campus locations
Responsible for functioning in a full cycle HR Generalist role, proactively identifying issues, guiding leaders and driving the correct solutions on decisions involving compensation, benefits, staffing and organizational development needs
Works effectively with cross functional teams to independently drive People Services projects with little supervision from concept to completion
Consults with management and employees to identify, evaluate, and resolve employee issues, hotline call reports and work performance problems within established UTI general human resources practices
Collaborates with all appropriate leaders to ensure consistency across the function. Facilitates regular, meaningful two-way communication between Campus Presidents, offsite Leadership and Home Office on key People Services issues
Oversees full-cycle Performance Management process at the respective campus locations to include: goal setting, employee feedback and coaching, and performance evaluation; provide guidance to managers on all performance management activity; ensure they comply with process deadlines
Ensures that HR processes, as well as business processes, are aligned with and support client objectives; evaluate campus HR practices and trends to ensure best-in-class HR solutions are implemented throughout
Provides guidance to leaders in the administration and interpretation of compensation policy, assuring consistent administration throughout; confirm job titles are consistent; propose employee salary recommendations to management, ensuring recommendations are within authorized ranges
Provides guidance to leaders in identifying training and development opportunities for the campus leadership teams and staff and partner with People Services Training and Development to facilitate and/or develop training
Supports centralized Recruitment department by providing recruitment guidance
Ensures a safe working environment by executing safety plans, procedures and policies on campus
Ensures compliance with all federal and state employment laws, company policy and Standard Operating Procedures
Minimum five to seven years Human Resources generalist experience with demonstrated experience developing strong, collaborative business relationships with client management teams; multi-site, multi-state environment is preferred
Ability to model the UTI HERO values and to provide innovative solutions
Ability to drive and be accountable for results in a fast paced environment
Ability to anticipate, analyze, and prioritize complex problems including; ability to present ideas in a clear and compelling manner, both verbally and in written format; strong listening and conflict resolution skills; strong presentation and training facilitation skills
Demonstrated proficiency in MS Office products (Word, Excel, PowerPoint)
Must be able to lift, carry, push, or pull up to 5 pounds 5% or less of the workday
Must be able to stoop, kneel, crouch or crawl 5% or less of the workday
Must be able to talk, see, hear, concentrate, think, and reason
Must be able to sit for prolonged periods of time throughout the workday

People Services Assistants Resume Examples & Samples

25 days holiday, excluding bank holidays
Pension scheme (upon completion of probation)
Variety of discounts as part of our `Under One Roof` scheme
Health care plan
On-site canteen
Eye Care Vouchers
Discounts on cinema, restaurant visits, days out and many more!
Provide a high standard of HR administrative support that leads to an excellent level of service to our people, from preparing and issuing offer letters and contracts to working with Payroll to ensure accurate and timely information is provided
Become an expert in understanding HR policy and process, and take the initiative to develop your knowledge further i.e maternity and long-term sickness policies
Develop, maintain and improve high quality HR processes that provide employees with a positive experience throughout the employee lifecycle
Challenge existing HR processes and suggest improvements that will have a positive impact on the level of service our people receive
Support the development and administration skills of our people by sharing knowledge across the team
Work accurately on the HR system, making suggestions to further streamline IT processes
Proven experience within HR or an administration role (ideally within a large HR department)
Experience in analysing and checking data
Ability to work toward tight deadlines and SLA`s
Experience of HR systems or similar
Agility with proven experience of working on multiple tasks with conflicting priorities
Enthusiasm with an eagerness to learn

Senior, People Services Business Partner Resume Examples & Samples

Consistently exhibits behavior and communication skills that demonstrate DMGs’ commitment to superior customer service, including quality, care and concern with each and every internal and external customer
Acts as the primary point of service for teammates and management and provides human resources support, advice, counsel and consulting for designated client groups
Attends client meetings and provides PS updates and communicates new or updated policies, procedures or programs
Manages and resolves complex teammate relations issues by conducting effective, thorough and objective investigations, documents investigations, analyses and writes comprehensive fact finding reports on teammate relations issues for review by management team
Maintains in-depth knowledge of legal requirements related to daily management of teammates, reducing legal risks and ensuring regulatory compliance
Works with management on teammate Performance Improvement Plans (PIP), obtains approval from and provides feedback to management team regarding PIP and annual performance assessments for non-clinicians
Attends EDD unemployment hearings, along with Davita Medical Groups’ third party Administrator
Recommends new processes and procedures within function to promote department efficiencies and realize cost savings
Updates or develops policies as needed and recommends updates for teammate handbook
Implements company-wide programs as needed
Uses, protects, and discloses DMG patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
Performs additional duties as assigned
Computer literate
Excellent client management and business literacy skills with ability to handle multiple clients
Must be able work independently and to deal with ambiguity and cope with change
Must be capable of presenting ideas and programs as well as problem resolutions to all levels within the organization
Strong consultative skills with ability to reach a successful conclusion when the desires and needs of individual clients and staff conflict
Ability to develop strong trusting relationships in order to gain support and achieve results
Ability to identify and solve complex problems

People Services Coordinator Resume Examples & Samples

Responsible for maintaining and entering accurate information into the HRIS – new hires, changes, terminations, etc
Partners closely with payroll to ensure information is processed on time and with accuracy. This includes
Working towards or has completed a Degree and/or diploma in Human Resources Management from a recognized post-secondary institution
1-2 years Human Resources experience preferred
Strong computer skills with previous experience working with MS Office programs, specifically with Microsoft Excel, PowerPoint & Outlook
Experience with ADP People & Pay At Work is an asset
Excellent attention to detail, with the ability to multi-task while staying organized
Ability to work independently, as well as, part of a team
Superior time management and organizational skills
Ability to demonstrate good judgment and a high level of professionalism
Creative and innovative; takes the initiative to solve problems and recommend improvements
Friendly and outgoing to promote positive working relationships with all levels of the organization
Flexible and patience when working with the internal business stakeholders
Maintains a high degree of discretion and confidentiality; uses diplomacy, discretion, and judgment in giving out information
Ability to deliver excellent customer service at all levels of the organization and with external partner
Advanced skills in Microsoft Office applications (MS Word, Excel, PowerPoint and Outlook)
Ability to meet deadlines without compromising accuracy, excellent product quality and attention to detail

People Services Generalist P/T Resume Examples & Samples

Maintain complete knowledge of all Company and departmental policies/procedures
Act as a People Services department resource in the absence of the PS Manager/Director
Assists with the recruiting process including: posting open positions on internal bulletin boards, using applicant tracking system and on state employment boards; arranging/participating in career fairs, conducting background and reference checks; arrange interview schedules, new-hire orientation, verifies I-9 documents using E-Verify, etc
Maintain accurate trace files and communicate daily traces to People Services Manager/Director
HR Certification preferred
Previous experience with preparing/delivering training materials preferred
Proficient with Microsoft Office Suite and the ability to learn HRIS systems
Effective verbal and written skills in English
The ability to maintain strict confidentiality

People Services Manager / HR Business Partner Resume Examples & Samples

Bachelor’s Degree required; Master’s Degree preferred
Able to travel up to 25% of the time (Atlas)
Large, multi-site company experience preferred

VP, People Services Operations Resume Examples & Samples

A "community first, company second" culture based on Core Values that really matter
Award-winning education and training across multiple career paths to help you reach your potential
10+ years progressive in Business Operations and/or HR experience
Experience in multi-site, geographically dispersed organizations
Bachelor’s Degree in Business, Human Resources, Organization Development or related field
Passion for growing business partnership and driving strategic, impactful results
Strong business acumen; organizational savvy
Track record of innovation in policy, process, and operating practice
Demonstrated leadership skills in highly matrixed organizations
Ability to leverage data/metrics/analysis to drive business decisions
Ability to translate data into compelling insights that resonate with business leaders
Strong facilitation and presentation skills including an ability to engage with senior leaders with confidence and poise
Proven experience leading a large-scale, enterprise-wide change and implementation efforts
“Team first” orientation. Consistently puts the interests of the broader team ahead of their own personal agenda
Able to learn and excel in a complex and ambiguous environment
Adaptability and flexibility. Willing to work on a variety of projects and perform in multiple roles

VP of People Services VP of People Services Resume Examples & Samples

Responsible for the management, direction and strategic planning of the People Services Department
Translates the strategic and tactical business plans into People Services operational plans
Partner with the executive leadership team to analyze and prioritize the critical business challenges faced by the organization
Establish operational procedures and policies and make any necessary modifications, based on analysis of operations
Establish credibility throughout the organization by being an effective listener, coach and problem solver
Work collaboratively with other Regional People Services leaders to provide feedback and improve the company wide programs and services for the employee and leader population
Evaluate performance of People Services department personnel
Lead the People Services responses to emergencies, and other time-sensitive events, as well as routine employee issues regarding performance, compensation, employee relations, engagement, and other areas
Bachelor’s degree in Human Resources Management, Business, or related areas
10 + years’ work experience as an HR focused leader in a professional setting, guiding a team of dedicated HR professionals to achieve desired results
Knowledge of: principles and practices of Human Resources management, including but not limited to recruiting, compensation, employee benefits, and equal opportunity; federal and state employment laws; principles and practices of supervision and performance appraisal; budget preparation; incident investigation techniques
Must hold SPHR, SHRM-SCP designation
Must be able to provide strategic leadership, work with all levels of stakeholders and provide the best outcomes possible
Must have sound technical skills, analytical ability, good judgment and strong operational focus
Possess excellent communication skills
Proficiency with Microsoft Office Suite (Word, Excel, Outlook)

Executive Assistant, HR People Services Resume Examples & Samples

Acting as secretary for the Head of HR People Services, including preparation and planning of agendas and associated papers, and following up of actions
Manage Head of HR’s business schedules and calendars including arranging meetings, conference calls and booking appointments
Tracking completion of actions on behalf of the Head of HR People Services, India
Being an initial point of contact for information flow from and to Head of HR People Services, India with all stakeholders
Supporting Regional Head of HR People Services and Business Performance Manager
Risk management
Graduate with 2-4years of human resources or related experience
Excellent computer skills (Word, Access, Excel and Power-Point)
Understands and demonstrates sensitivity to confidentiality of information

People Services Manager Resume Examples & Samples

· Five (5) or more years of HR experience; three (3) years of which must have been in an HR partner/manager position supporting a client group within the business
· Bachelor’s Degree required; Human Resource Management or other related field preferred; Master’s Degree preferred
· Demonstrated experience in Organizational Development, Training and Development and Talent Management
· Certified Professional (PHR) or Senior Professional (SPHR) in Human Resources preferred
· Able to travel up to 40% of the time (can be unpredictable/unplanned)
· Large, multi-site company experience preferred

People Services Partner Resume Examples & Samples

Work with management team and the HR team to develop and implement HR plans and solutions
Partner with business on workforce planning, succession planning, and skills development
Partner with the business to implement formal review processes which focuses on talent development and performance management
Provide management coaching to front line managers and senior leaders (local and international) and facilitate group training sessions as appropriate
Provide compensation support including salary planning, salary reviews and local market movement data
Work with line managers and employees to address all types of employee relations issues, fairly representing all interests

People Services Resume Examples & Samples

Develop an understanding of the People Services teams needs and provide regular data insights and recommendations through analysis of trends
Apply quantitative analysis, and the presentation of data to see beyond the numbers to help create a story to inform, influence, support, and execute our business decisions for the People Services organization
Act as an internal consultant by analyzing and recommending solutions to People Services leaders relating to services data
Effectively communicate with internal and external partners and internal teams to deliver reports
Address data integrity issues and work to solve root cause process or systems issues
Partner with the People Insights and Engineering team to improve operating efficiencies/effectiveness and work with internal teams to automate or streamline data collection processes
Leverage tools, such as SQL, Tableau, Workday, Salesforce, Visier, and Excel to drive analytics
BA/BS in a field that emphasizes analyzing, displaying, or reporting on data (e.g., computer science, math, engineering, economics, statistics, psychology), or equivalent work experience
3+ years of experience focused on using data to uncover insights that drive action in HR analytics using HR systems and tools such as Workday, Visier, etc
Relevant experience includes analytics, management consulting, sales operations, finance, compensation, or related fields
Understanding of statistical analysis, quantitative aptitude, and the ability to gather and interpret relevant data and information
Experience with data management and having an understanding of data structures
Communication skills and an ability to partner effectively with People Services partner and leads
Ability to self-start and independently identify and act on priorities in an ambiguous environment

People Services Resume Examples & Samples

Managing all aspects of training programs for the People Services teams, including project management, content development, change management, training coordination and facilitation
Conduct needs analysis and assessments, design strategies and execute learning modules or communications to support the changes in processes and procedures
Partners across the People Operations teams to ensure operations and administration of People Services learning programs
Partner cross-functionally with external partners to understand the desired behaviors and expectations of the People Services in supporting their services
Facilitating live and over-video-conference training and narration
Develop communication strategies and content
In partnership with our data analyst, identify and recommend performance improvement solutions with the objective of improved individual and/or group performance
Manage contracts of various learning tools and systems (e.g. WalkMe, uPerform) to create a wide variety of modalities of learning content
Develop and maintain a library of training resources and a comprehensive and continuous learning calendar to keep agents continuously developing and cross training on various topics
Measure and report out regular metrics on impact of training and content
Use data to also drive curriculum development
3+ years experience in Program/Project Management
Experience in building eLearnings and/or instructional design
Experience facilitating in-person and confident using video conference technology which teaching
Experience in using data and measurement to influence learning strategies
Experience in Technology industry or startup

People Services Generalist Resume Examples & Samples

Establishes self as a trusted partner and advisor with campus leadership, partnering to execute human capital programs, services, and solutions to enable the campuses to successfully meet their goals
Collaborates with the Director Regional People Services to ensure consistency across the multi-campus region. Facilitates regular, meaningful two-way communication between the campus and People Services regional and home office teams on key People Services issues
Oversees full-cycle campus Performance Management process to include: goal setting, employee feedback and coaching, and performance evaluation; provides guidance to managers on all performance management activity; ensures campus complies with process deadlines
Provides guidance to leaders in the administration and interpretation of compensation policy, assuring consistent administration throughout the campus and region; confirms job titles are consistent across the campus; proposes employee salary recommendations to management, ensures recommendations are within authorized ranges
Responds to unemployment claim information requests in partnership with TALX (third party administrator); attends claim hearings as necessary
Supports centralized Staffing department by providing staffing guidance to campus leaders as necessary
Bachelor’s degree in Business, Human Resources or related field required; PHR / SPHR Certification preferred
Two to four years Human Resources generalist experience with strong focus in employee relations; multi-site, multi-state environment is a must
Strong working knowledge of federal and state employment law, employee relations and corporate policies and procedures
Collaboration and team building skills
Analytical and prioritization skills
Communication skills (verbal and written)
Listening and conflict resolution skills
Presentation and training facilitation skills
Proficiency in MS Office products (Word, Excel, PowerPoint)
Must be able stoop, kneel, crouch, or crawl 5% or less of the workday
Must be able to talk, see, hear, concentrate, think, learn and reason for all of the workday
Must be able to sit and walk or otherwise move around for prolonged periods of time throughout the workday
Must be able to use a keyboard and do manual tasks for prolonged periods of time throughout the workday

China GBS People Services Specialist Resume Examples & Samples

Bachelor’s degree or above; HR related major is preferred
5+ years of HR experience
Strong character with integrity, honesty, and trust
Drive for Results
Attention to detail – able to produce reports, letters, etc. without mistake
Comfortable in a fast-paced environment
Taking initiative and self - starter
Excellent computer skills in MS Word, Excel, Powerpoint etc
Great English skills in both written and spoken

People Services Program Administrator Resume Examples & Samples

Prepare and submit Affirmative Action data to vendor and follow-up with leadership on recommended action plans
AES - Provide administrative support of the Associate Engagement Survey, including set up and validation of reporting relationships, ensuring all “readiness” checks are completed prior to launch, monitor system usage and completion rates, work to resolve and identified issues and/or concerns, ensure timely and accurate delivery of reporting
Coordinate the development of HR-metrics and related reports, including turnover, length of service, engagement, etc. and provide analysis of data
Prepare and submit EEO-1 and Vets 4212 annual reports
Coordinate the development and updating of the People Services section of the Portal
Coordinate the development of policies and associate communications needed to support change initiatives or other general associate updates and work with Corporate Communications to ensure efficient and effective roll out. This includes various communications such as: written articles, PowerPoint presentations, Question and Answer sheets, and Webinars
Coordinate exit interviews and reporting
Maintain and update the “Associate Handbook” to ensure accuracy and ease of use at all times
Assist Corporate Training as needed in the development of training material, rollout of new trainings, and system support
Administer corporate programs including: Administrative Professionals Day, Nelnet Scholars, service awards, and Nrichment Committee (associate committees at each location)
Coordinate and distribute regular Recruiting reports on recruitment activity including weekly recruiting reports, TFF, Affirmative Action, referral numbers, and ad hoc reports
Send new hires and renewal compliance training and track completion
3 years administrative experience with a project oriented focus. Human Resources experience with emphasis in a Generalist role preferred
Management of multi-faceted programs preferred
Effective time management skills, PC skills including query and reporting capabilities
Ability to multi-task and prioritize
Excellent communication (written and verbal), and organizational skills
Intermediate level of skills in Microsoft Word, Excel and PowerPoint
Effective time management and organizational skills, and excellent attention to detail

VP, Regional People Services Resume Examples & Samples

Responsible for the empty seat coordination and task force coverage to ensure all locations in the Region have applicable People Services support. Maintains relationships and deploys external and internal resources as required. Assist in building winning teams through post-opening, transition, and disposition
People Services (HR) Work Teams – Is the primary corporate liaison between the field HR Work Teams and corporate resources and support
Engagement Survey – Drives the follow up on action planning process and sharing of best practices between locations
Home Office Projects – Collaborates with Home Office, People Services team in the design and delivery of company-wide human resources programs and initiatives
Legal – Assists with response and investigation on key employee relations issues; proactively tracks, monitors and proposes changes to policies and practices to ensure the appropriate risk mitigation measures are in place
Worker’s Comp/Safety – Supports the Two Roads Hospitality risk management team, and partners with field People Services and ops resources in implementing best practices
People Services reporting – Plays a key role in People Service reporting
Training and Development – Assists in supporting key training and development initiatives and programs
Participates in the development and implementation of HR business plans consistent with the strategic vision of the property/area and follows up to support PSDs and GMs accordingly through the year. Works closely with GM/MD and PSD/PSM in implementing, achieving and maintaining the property’s goals & objectives. Including assistance in the budgeting process
Help coordinate and provide key People Service development and training opportunities by participating in monthly People Services calls, annual People Services meeting, Quarterly People Services Boot Camp and direct coaching/mentoring of the People Services leaders in the field, leveraging talent review and mentoring programs. Participates in the recruitment and selection of all People Services candidates (and senior leadership) – for area properties in the Region
Partners with GM/MD and property PSD’s/PSM’s to develop career path/succession planning process for key strategic positions leveraging the talent review process, system and tools
Provide oversight and support to Area People Services team, ensuring their professional development, including conducting regular conference calls/meetings and 1-on-1 meetings
Acts a resource and a coach for the talent review, and Face to Face feedback process
Acts a resource to property leaders and facilitates the resolution of difficult problems; performs investigations and resolves escalated disputes involving senior leadership
Works closely with GM/MD and PSD/PSM in assessing training needs; ensures delivery of training to support property/area performance goals & objectives
Provides leadership and direction in the development, execution and measurement of guest service standards within the area consistent with the company’s core service standards
Reviews results of property People Services Audits; provides input and assists properties in resolution of deficiencies and gaps
7+ years as the Human Resource Leader in a Resort/Hotel Hospitality environment
Strategic Business Partner while also being hands-on as a Human Resources leader
Demonstrated experience in partnering with key leaders at a home office/property to achieve organizational objectives
Effective, clear oral, written, analytical, and interpersonal skills
Ability to organize and prioritize work and meet deadlines
Ability to exercise good and cautious judgment and effectively interface with all types of people diplomatically
Values driven with flexibility and agility
Able to travel up to 50%
Computer competency with Microsoft Office products, HR Systems, SuccessFactors, Kenexa, Globoforce, Sharepoint and other similar technologies
PHR or SPHR Certification preferred

People Services Administrator Resume Examples & Samples

Act as the first point of contact for all people queries and requests for administrative action or transactional activity across the business from current, former or potential employees as a customer base
Take responsibility for the processing of key work streams not limited too but including job offers, internal transfers, references, exit interviews, leavers, processing of personal changes, DBS checks, processing of employee files and Subject Access requests
Adherence to internal and external SLA`s ensuring that work is carried our to the required standard in an efficient and effective manner
Maintains accurate records keeping the numerous HR systems up to date with the latest information
Encourage team working and sharing of information between the transactional responsibilities and the People Specialists managing cases
A proven track record of delivery, preferably across a large complex organisation
Good communication skills and the ability to work well wither others
Adept at identifying opportunities for process improvement and new ways of working
Strong attention to detail skills
Demonstrable commitment to exceeding expectations and goals
Exemplary customer service skills
Excellent personal presentation and communication skills

People Services Team Leader Resume Examples & Samples

To lead and develop a multi-functional transactional team, including direct line management of staff, ensuring regular performance and development review meetings are conducted
On a daily basis, monitor the transactional workload of the team to ensure that agreed deadlines are met. Identifying any slippage and either taking corrective action or escalating to the appropriate HR Operations Manager
Coach team members in delivering effective customer service. Identify team members` training needs. Effectively address any development needs through appropriate performance plans and coaching
Take responsibility for the managing of key processes not limited too but including job offers, internal transfers, references, exit interviews, leavers, processing of personal changes, DBS checks, processing of employee files and Subject Access requests
Ensure compliance with HR policies and procedures. Including Data Privacy
Undertake the checking and reconciliation of the monthly invoices relating to the People Services budget
Identify areas where services can be improved and carry out improvements to work processes as required
Contribute to the development of the wider People Services team
Keep up to date with future trends in HR Services and contribute to internal HR Innovation and Improvement forums
A solid understanding of HR Administration tasks also with a good knowledge of payroll
Driven and relentless in their approach to providing a excelling service offering to the business
Strong organisational skills and the ability to adapt to changes and tackle challenges efficiently and effectively
Good communication and leadership qualities, a great relationship builder
Comfortable working in a high volume, high pressured working environment
Comfortable in using and maintaining Cloud based HR Information Systems
Makes the most of the systems we have is technology led
Previous experience managing a team of people delivering day to day transactional HR
Demonstrable Project Management skills
A passion for doing an amazing job that will leave a lasting impression
Good working knowledge of MS Office packages whilst demonstrating a minimum level of intermediate with Excel
A pragmatic management approach and have operated in business environment where transformational change has been required

People Services Operations Lead Resume Examples & Samples

Lead People Services (PS) Service Management activities, including
Establish and implement strong governance processes
Establish and report metrics for the full scope of services
Review the operational performance of the team regularly against defined objectives and plan corrective action accordingly
Identify, resolve and develop solutions for complex, escalated and systemic operational problems
Owns the case management tool and process
Partner with IT to ensure continuous improvement of functionality and user experience for Line Managers, Employees and HR
Establish and partner with wider People Services team to implement our engagement strategy, the objective of which is to improve communication within PS and with HR
Transparently discuss performance and issues
Provide recommendations to improve end to end service delivery, including impacts on HR, Line Mangers and / or Employees
Discuss proposed new initiatives or changes to the HR and People Services book of work
Monitor progress of initiatives
Provide support for regular operational performance updates to HR and other executives as appropriate
Establish and implement a vendor management framework, including governance, standards of delivery and service metrics, and regular service reviews / evaluations to ensure quality and consistency of delivery
Oversee coordination of People Services audits, SoX compliance and other company policies
Partner with Capability Center and Service Line leads to proactively review / audit operations to ensure right controls are in place and operating effectively, and compliance with SoX
Ensure People Services Business Continuity Plan is robust and reviewed regularly in line with BMS practices
Partner with HR Communication to manage and oversee HR portal design
Establish and implement effective processes to manage content across all tools, eg HR Portal, case management and knowledgebase, and provide usage statistics and recommendations for improvement
Partner with Service Line and Capability Center Leads to ensure all knowledge is kept current and consistent across all tools
Responsible for delivery of annual financial budget and shared accountability for delivery of overall People Services budget
Manages People Services budgeting, tracking, and forecasting
Provide leadership on managing portfolio of People Services projects including portfolio identification, chartering and sequencing of projects
Prioritize and work with People Services leadership to help generate support for critical projects
Oversee planning, organization and implementation of complex and critical HR programs, agreed and funded as part of the book or work
Participate in and/or provide dedicated or semi dedicated project management support for HR (CoE) led projects to ensure timely completion of assigned responsibilities within established constraints
Stays up-to-date on trends and developments within assigned functional area
Proactively identifies and leads design/implementation of operational improvements and tactics
Recommend adjustments to service or process to reduce costs and improve delivery
Manages a global team of professionals across Capability Centers. Ensures that team members are engaged with clear direction and accountability, as well as appropriate development opportunities
Member of People Services Leadership team
Demonstrated ability to manage stakeholders at all levels of a highly matrixed organization and the ability to work across cross-functional, cross-organizational teams
Working knowledge and understanding of SOX controls and integration with company financial statements
Clear ability to effectively partner and collaborate with HR Centers of Expertise and Capability Center peers to deliver the best solutions for the company
Demonstrated ability to develop positive relationships with all levels of an organization including senior executives
Experience developing and deploying end to end processes in a global environment
Demonstrated state-of-the-art functional knowledge of current and emerging core HR, Payroll and timekeeping interventions and technologies
Demonstrated ability to simultaneously manage deadlines for a number of varied projects and priorities
Experience with the development and deployment of enterprise-wide systems and initiatives
Self motivated with demonstrated ability to manage business client and vendor relations/expectations with little supervision
Demonstrated ability to effectively communicate ideas and influence others to accomplish goals and objectives
Demonstrated ability to manage and influence virtually
Experienced people manager with the ability to manage a team of professionals, maintaining engagement, development and delivery of all accountabilities
Demonstrated ability to proactively manage third party service providers and contractors
Bachelor’s Degree and 10 + years relevant experience
Consulting skills/ impact and influence abilities/ strong stakeholder management skills
Excellent written and verbal communication skills, strong analytical, problem-solving, interpersonal, planning, organizational, and project management skills
Strong financial acumen
Experience working in a shared service environment, and within HR shared services a plus
Experience with Workday and Service Now preferred
Attention to detail and strong excel skills a must

Senior Manager, People Services Resume Examples & Samples

An undergraduate degree in human resources, business or related discipline
Experience managing a customer service team
Substantial (ideally 7 or more years) progressively responsible HR Service Delivery experience align with HR System capabilities
Workday experience preferred
Experience documenting procedures and training
Strong Microsoft Office Skills
Ability to draw insights and conclusions from data/good analytical skills
Ability to organize and manage workload

People Services Lead Resume Examples & Samples

Analysing and checking data
Proven experience of working on multiple tasks with conflicting priorities
The ability to manage a team against tight deadlines and SLA`s
HR Shared Services experience

People Services Coordinator Resume Examples & Samples

Process HR data transactions
Answer Employee, HR and Manager questions across HR Programs and Services
Support recruiting operations (offer letters, background checks)
Manage large case volume within established Service Level Agreements
Answer centralized phone line and receive/create transactions
Previous experience generating offer letters and onboarding employees preferred
Previous AECOM experience preferred

People Services, Operations Manager Resume Examples & Samples

Coordinate and drive the strategy and goal setting of the People Services Operations Management roadmap
Partner with People Operations leads on the delivery of services aligned to the business needs and strategy
Work with key subject matter experts and internal teams to analyze current trends and new opportunities
Lead a team responsible for delivering operational efficiency through the use of Business Process Management, Case Management, Content Production Management, Customer Relationship Management, Data and Reporting, Vendor Management and Outsourcing and Document Management
Manage day-to-day People Services operations, including serving as the point of escalation for complex issues
Responsible for detailed, time-bound project based work on critical, large scale transformational topics like organizational & operational changes to drive efficiency and effectiveness
Ongoing deep dives into driving improvements in overall operational effectiveness
Build and cultivate direct relationships with clients, vendors, and partners as appropriate
Assist in managing People Operations resourcing, capacity and budget
Provide regular updates on team projects, activities, and issues
Bachelor degree in Business Administration or Bachelors in Science
5+ years of experience managing large scale projects and people
Experience working through ambiguity and uncertainty in a fast paced, ever-changing work environment
Project management, process improvement and data analysis skills
Time management, attention to detail, and ability to multi-task across concurrent priority projects
Thought leader who can identify solutions and persuade others to a course of action
Strategic mindset – can tell a story through analysis, develop innovative strategies and drive value add throughout each project
Self-directed and possess communication skills
Microsoft Excel, PowerPoint and Visio

People Services, Operations Program Manager Resume Examples & Samples

Lead and manage cross-functional projects to improve our employee lifecycle operations and ensuring resolution, day to day support and full implementation of new and existing services/processes
Develop and drive the framework to intake potential new services, assessment of resourcing across internal teams and outsourced vendor
Co-build project roadmap to support long-term delivery goals with People Services leads
Identify, manage, and communicate system, process, and policy issues with internal business partners and vendors to make sure those are incorporated into services, policies and processes within People Services
Leverage data to build compelling business cases analyzing opportunities for cost optimization and quality assurance
Make recommendations from the People Services perspective on program changes and conduct cost/benefit analysis of potential improvements to process, technology, training, and more
Manage contracts with vendors including negotiating contracts, setting service level agreements and managing performance and escalations
Facilitate regular operational quarterly business review meetings
Bachelors degree on Business Administration or Bachelor's in Science
4+ years of experience managing large scale, cross-functional projects
Project management and process improvement skills
Time management, attention to detail, and ability to multi-task across concurrent projects
Ability to work across various levels of the organization, while building trust and fostering collaboration
Microsoft Excel, Powerpoint and Visio

People Services Administrator Resume Examples & Samples

Have a willingness to learn and want to develop within the role (essential)
Be proficient in the use of MS Office (essential)
Be an excellent written and verbal communicator (essential)
Be resilient with the ability to work under pressure with the flexibility to meet challenging deadlines
Have an interest in working in various systems and to develop reporting and Management of Information skills (essential)
Have excellent attention to detail with the ability to work accurately to maintain data integrity
Have HR transactional (shared or centralised service) or generalist experience (desirable)
Have a working knowledge of HR / Payroll systems (SAP) and Management Information reporting skills (desirable)

People Services Assistant Resume Examples & Samples

Hold basic working knowledge of legal requirements and government reporting regulations affecting areas related to leaves and exits
Develops and maintains a working knowledge of Wycliffe USA legislation and other professional resources in relation to modified status changes
Respond to first-level inquiries related to policies and procedures
Responds to staff who inquire of, and initiates the paperwork associated with a member moving through a modified status with the organization, and all staff Leaves of Absences using People Services Dept. Workflows/Procedures on Unity and Workday
First touch with partner organization change processes, following procedures of continuity, staff care, laws and policies for a smooth transition of staff
Maintains the importance of confidentiality and works in a manner that allows staff to have the highest level of trust
Mail Merge/Printing out Donor Letters as requested by members of People Services team
Verifications of Employment and Visa Letters
Serves as a back-up for HR People Services Assistant 2- Sympathy Remembrance
Serves as a back-up for risk management interviews, and types notes for such meetings
Support Staff Compensation Specialist with research, merit pay increases and procedures
Demonstrate desire and ability to support corporate biblical and religious goals and participate in regular work related spiritual activities without mental reservation
Read, write, understand standard English
Able to handle a multitude of tasks at once
PC skills: email, databases and word processing
Knowledge of Microsoft Visio and Sharepoint
Strong people skills
Strong communication skills by phone, email and in person
Takes initiative, a self-starter
Understands the Wycliffe family of organizations, as to the Wycliffe ethos and works well within it
Keeps updated with regard to the handling of confidential issues
Able to work independently within a team setting
Associates Degree plus one to three years of related HR or administrative experience, or an equivalent combination of education, training, and/or experience. Missions experience a plus
Knowledge of and experience using Microsoft Office products, including Word, Excel, and Outlook. SharePoint experience preferred. Able to use the Internet for research purposes

Director of People Services Operations Resume Examples & Samples

Responsible for enforcement of company policies & standards through written material, training, and consistent administration
Oversees management of all team member benefits, including open enrollment meetings
Assists with compensation programs through job & market analyses, & make recommendations on position wage ranges in a systematic and consistent manner
Responsible for overseeing all aspects of Performance Management. Assists with pay increases and that performance appraisals are completed, submitted and received in a timely manner
Oversees all company-wide training & development programs that are administered
Oversees coordination of all employee recognition programs & events
Provides leadership to and supervises, trains, & evaluates PS staff
Previous experience in partnering with key leaders at the property to achieve property and organizational objectives
Bachelor’s Degree preferred in Business Administration, Human Resources, Communications, or related field
PHR or SPHR Certification a plus
Minimum of 7-10 years professional experience in People Services, including 3 years supervising and managing staff in the Hotel/Resort environment
Spanish-speaking skills a plus but not required

People Services Center Specialist Resume Examples & Samples

Maintain documentation in the request tracking system (Desk.com), Workday and BenefitSolver
Collecting required documentation for unemployment-related inquiries
3+ years Human Resources experience with an emphasis in benefits
Ability to interact with all levels of an organization

People Services Center Specialist Resume Examples & Samples

Execute the delivery of transactions and processes
Document information in the CMS (Desk.com (http://desk.com/)) request tracking system to serve as a history of all requests for each employee
3+ years of experience in HR or Operations
Customer service skills and ability to perform in fast-paced environment

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