People Operations Resume Samples
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People Operations Resume Samples
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RQ
R Quigley
Ryleigh
Quigley
73056 Dooley Fords
Phoenix
AZ
+1 (555) 963 3649
73056 Dooley Fords
Phoenix
AZ
Phone
p
+1 (555) 963 3649
Experience
Experience
New York, NY
People Operations Coordinator
New York, NY
Block, King and Welch
New York, NY
People Operations Coordinator
- Conducting regular audits of HR systems business processes and data resulting in employee and manager outreach and data corrections
- Maintain employee data in our HRIS including updating organizational structure changes, job titles, and salary increases
- Triaging People Service Center cases ensuring all questions are answered in a timely manner and urgent issues are escalated
- Providing administrative support to the People Operations team and assisting with broader People Team ad-hoc projects and initiatives
- Manage incoming candidate queries by providing directions and guidance to our online application process
- Provide backup support to the Global Payroll team to ensure timely processing of payroll
- Assist the People Operations team with gathering payroll changes such as new hires, terminations, supplemental payments or benefit deduction changes
Phoenix, AZ
People Operations Manager
Phoenix, AZ
Kiehn, Bechtelar and Ratke
Phoenix, AZ
People Operations Manager
- Create, update and manage key policies and processes such as vacation, severance, remote work
- Select, onboard and manage new benefits and payroll providers, to allow us to migrate off our PEO to save money
- Lead and manage a growing team of operational leads responsible for onboarding, learning & development, and diversity operations
- Make recommendations on program changes and conduct cost/benefit analysis of potential operational improvements
- Coach, mentor and provide leadership development to team members
- Partner with your primary client, the Learning & Development team, as well as other key client partner teams to deliver on operational strategy and annual plans
- Develop and ensure standard operating procedures are in place for programs supported by the team globally
present
Phoenix, AZ
People Operations Specialist
Phoenix, AZ
Boyle, Watsica and Hartmann
present
Phoenix, AZ
People Operations Specialist
present
- Follow up and drive global team in delivering SLAs, escalation standards, and guidelines by using existing Peeps dashboards
- Manage ticketing system inquiries for general/global questions. Distributing inquiries to other team members as well as fielding inquiries
- Oversee backend Desk.com Systems including content management, labels, rule/filter building, and outage management
- Passionate about solving challenges by leveraging technology solutions in alignment with business processes
- Drafting letters for employees and following up on immigration cases
- Serve as a backup in supporting Global Mobility by initiating handoffs with immigration, relocation, and tax consultants
- Assist in managing all HR systems: research and resolve issues, conduct audits to ensure data accuracy, and make recommendations for process improvement
Education
Education
Bachelor’s Degree in Accuracy
Bachelor’s Degree in Accuracy
University of Massachusetts Amherst
Bachelor’s Degree in Accuracy
Skills
Skills
- Maniacal attention to detail, critical thinker, and proven ability to create simple, sustainable and organized processes
- Great attention to detail and excellent customer service skills
- Outstanding follow-through, self-directed and highly motivated with a strong sense of urgency
- Excellent communication skills and a professional demeanor with a high regard for confidentiality
- Ability to establish strong relationships within all levels of an organization
- Strong time management skills and ability to make judgment calls
- Detail-oriented doesn’t even begin to describe your organization skills
- Ability to handle sensitive information with discretion and maintain confidentiality
- Work well in a highly collaborative environment and open to give and receive feedback
- Proficient with Macs, and Google applications
15 People Operations resume templates
Read our complete resume writing guides
1
Talent & People Operations Leader Resume Examples & Samples
- Working collaboratively with other operations leaders, perform monthly review, analysis and executive summary of BMC head count and recruitment activity, including follow-up to manage any discrepancies (e.g., mis-coding of head count)
- Work with the HR business partner for BMC to drive the implementation of the talent agenda within BMC, focusing on short- and long-term priority items as agreed upon with BMC leadership, e.g., counselor training and coaching support, management and rollout of career framework and BMC competency model, consistent L&D approach
- Support BMC leaders in creating and maintaining a bank of high-quality job descriptions based on a consistent template
- Ensure that onboarding is consistent and effective across BMC, so that those who join have a high-quality experience that accelerates their integration into the team
- Proactively work with external accreditation bodies and internal functions (e.g., Business Development) to consider opportunities for accreditation and world-class learning tailored to BMC professionals; support roll-out of agreed-upon programs
- Oversee the implementation of BMC networks, as well as support the day-to-day operations of non-pillar networks and communities, e.g., BMC counseling families
- Own the development of communications and engagement vehicles for BMC people, including implementing BMC counseling families and ensuring that everyone has an opportunity to be involved in BMC community activities
- Support and execute agreed-upon cost reduction initiatives across BMC
- Be the designated go-to person for supporting EY acquisition activity from a BMC perspective; help develop a globally consistent and scalable approach and set of tools for use by acquisition teams
- Collaborate across BMC to identify best practices, provide needed information and highlight key challenges to BMC leadership
- Demonstrate strong communications skills, excellent influencing and networking skills and the ability to deal diplomatically with politically sensitive issues and situations
- Connect all facets of the business when initiating, developing and implementing marketing and communications projects; enable knowledge sharing throughout BMC and EY; develop an ability to synthesize information from others; help the business address its big issues; serve as an organizational connector
- Demonstrate strong financial aptitude, specifically around managing complex, large-scale budgets
- This role will be executed through the BMC Operations Network
- Operations experience, ideally in a professional services environment
- Demonstrated commercial acumen and attention to detail
- Background in HR or finance/accounting is an asset
- Understanding of global brand, marketing and communications functions
- Proficiency in the use of Microsoft Office, with advanced skills in Excel preferred
2
Director, People Operations Resume Examples & Samples
- Master’s degree or MBA a plus (Human Resources, Business, Information Science, or related field)
- 15+ years progressive combined HR work experience in HR Systems and Compensation, with successive multiple years in a leadership role
- At least 6-8 years of progressive HRIS work experience, preferably in lead project management roles, HRIS analyst/project roles and/or HRIS systems administration
- 6+ years of Compensation work experience, including benchmarking compensation, designing compensation programs and analysis
- Prior Workday implementation experience required, preferably in leading an initial implementation of Workday, and in implementing various functionality within Workday post-adoption
- Successful record of implementing systems and process improvements in complex environments and in facilitating change within a matrixed organization
- Experienced in driving HR technology strategy; possesses a systems thinking approach
- Excellent working knowledge of SaaS HR/HCM systems: Workday, recruiting/ATS systems, LMS, etc
- Possess enthusiasm for continuous operational excellence; detail-oriented and analytical
- Passionate about data integrity and accuracy
- Strong understanding of HR, Payroll, Finance and IT business processes as well as intra- and inter-departmental functions and interdependencies
- Adroitly communicates across organization; strong strategic influencing abilities utilizing a collaborative and consultative approach among a wide variety of groups and functions
- Demonstrated ability to collaborate and partner effectively with internal and external stakeholders; strong teamwork skills
- Experienced in driving change; strong ability to manage emotions and reactions common to transactional and transformational change
- Excellent leadership skills; experience growing a strong, effective team
- Strong process mentality coupled with strong project management skills; ability to prioritize workload and communicate expectations effectively
- Demonstrated ability to be simultaneously hands on in the detail while maintaining the strategic direction of the department and the business
- Tech savvy and technically curious – this role will be relied upon to stay abreast of developments and innovations in HR technology
- Superior critical thinking and problem-solving skills
- Must possess strong active listening skills
- Excellent written and verbal communication skills; demonstrated ability to communicate successfully to both technical and non-technical audiences
- Advanced expertise with MS Office
- Experienced with enterprise reporting solutions (e.g., Cognos, Crystal, BIRT)
- Prior experience with advanced reporting/metrics in Workday a plus
- Prior experience with timekeeping (Workbrain) and payroll systems (ADP) a plus
- Prior knowledge and direct experience in multiple HR practice areas such as: recruiting and staffing, compensation strategies and pay practices, workforce planning, organizational development, HR analytics, etc
- Broad working knowledge of general HR practices, policies, and programs
- Works effectively independently or in teams
- Experienced working within a fast-paced, dynamic environment, and comfortable with ambiguity and shifting priorities
- Ideal: Prior leadership role in HRIS/Compensation/Operations in tech or creative industry
3
Head of Americas People Operations Resume Examples & Samples
- Lead and manage teams responsible for delivering global operations for onboarding, data management, learning & development, and HRBP shared services
- Define and implement processes and procedures for US team and partner with global leads to build scalable and compliant global processes
- Lead the team in formulating SLAs, escalation standards, and guidelines. Create and publish operational dashboards outlining current performance and improvement opportunities
- Build a metrics driven organization. Develop key operational metrics for team and monitor key performance metric scores
- Accountable for managing critical vendor partnerships for data management, onboarding, onsite logistics and coordination, and learning & develop services
- Proactively identify and create operational efficiencies through centralized administration, outsourcing, and globalization of processes
- Co-build HR Ops roadmap to support long term HR service delivery goals
- Lead cross-functional operational readiness efforts for acquisitions and new office openings
- Partner with People tools team on system roadmap priorities
- Provide feedback and implement process improvements, technology, training requirements, etc. that will improve employee satisfaction
- Ensure employee support tools are aligned and providing accurate data to best capture the “Voice of the Customer” concerns and comments
4
Head of Latam People Operations Resume Examples & Samples
- Drive implementation of global processes from People Operations team as well as LATAM specific processes. Partner closely with the People Services leads globally and LATAM HR Business Partners to deliver scalable processes and an exceptional support experience to employees
- Lead global outsourcing efforts and day-to-day vendor management of key backoffice shared services areas: New Hire Administration, Separations, Learning Administration, Global Mobility and Relocation, and Benefits Administration
- Lead team in managing the ongoing improvements for global HR processes, such as terminations, transfers, performance management, and systems
- Provide support and leadership in issue resolution on employee data issues. Lead team in administering day-to-day transactions in Workday including job changes, conversions, salary changers, transfers, and new hire setup ensuring 100% data integrity for people data
- Lead efforts around LATAM reporting needs partnering with People Analytics team on People Dashboard development for LATAM region
- Implement processes to ensure data integrity controls are in place and manage ongoing processes to ensure data dependencies are managed effectively. Ensures processes in place to support 100% data accuracy
- Manage, coach, and grow a staff of 2-3 direct reports, as well as help drive their strong cross-functional relationships
- Develop and document standard operating procedures for common employee data administration tasks
- Improve processes and drive requirements for additional Workday improvements to eliminate manual processes
- Ability to collaborate effectively across the organization and particularly strong in the ability to impact and influence partners to achieve results
5
People Operations Summer Internship Singapore Resume Examples & Samples
- Employee Services & Support
- Benefits
- Leadership, Learning & Diversity
- Preferably working towards a degree in Human Resources
- Proactive and flexible attitude
- Ability to multi-task and work well in a team
- Fluency in English is required and additional languages a plus
6
People Operations Investigation Analyst Resume Examples & Samples
- Partner with internal Investigations team, HRBPs, People Operations and Employment Counsel
- Abilit y to take detailed notes during internal investigations
- Produce ad-hoc reports in Salesforce and Workday as requested
- Partner with our Analytics team to create dashboards and metrics
- Maintain ongoing database with detailed notes in the case management system
- Create a means to track cases through the lifecycle to meet delivery timelines
- Prepare the team for investigations by reviewing analysis and research prior to interviews
- Create a standard format for the team to use for report writing
- Ability to identify issues proactively based on discussions in an interview and/or facts gathered during the research and analysis process
- Conduct research for investigations using a variety of tools to gather evidence
- Research vendors based on the requirements of the team
- Coordinate processes, calendars, and general project management
7
People Operations Contingent Workforce Peeps Partner Resume Examples & Samples
- Direct project activities, conduct reviews, manage risk mitigation and change control processes, and communicate status within business partner organizations
- Identify creative solutions to unique challenges
- Vendor management and evaluation of vendor engaged to complete the evaluations
- Manage all compliance aspects of Independent Contractor program
- Ability to identify issues proactively based on discussions with business
- Ability to influence at all levels of the organization and stand ground
8
People Operations Specialist Resume Examples & Samples
- Deliver and execute on T1 experience programs (n00bs Benefits workshops, C.A.R.E. Sessions, Mothers Workshops, Return to Work sessions)
- Partner with other employee service groups (Benefits, Equity, Payroll, GloMo, EMEA, APAC, LaTAM, IT, Legal) across Facebook to deliver a consistent and high quality experience to employees ensuring frictionless handoffs for employees to primary service group
- Partner with Vendors (Accenture, Milestone) to deliver a delightful & seamless experience and take on more tactical responsibility
- Follow up and drive global team in delivering SLAs, escalation standards, and guidelines by using existing Peeps dashboards
- Manage ticketing system inquiries for general/global questions. Distributing inquiries to other team members as well as fielding inquiries
- Build close partnership with the SEV team for future outage management
- Oversee backend Desk.com Systems including content management, labels, rule/filter building, and outage management
9
People Operations Lead Resume Examples & Samples
- Lead the People Operations team in managing HR processes such as terminations, transfers, leave of absences, performance management, and systems
- Manage the career development of 2-3 direct reports, as well as help drive their cross functional relationships
- Partner with HR Business Partners and Compensation on org alignment and data integrity. Ensure processes are in place to support 100% data accuracy
- Partner with the HR Technology team providing input on workflows, audits, reporting, special requests, and new requirements
- Support the Peeps Partners to enhance the People Operations profile across EMEA especially focused on the regional offices
- Support defined client groups with processes including onboarding, transfers, leave of absences and terminations
- Act as HR advisor to employees
- Flexibility in daily schedule and ability to respond to new needs and changing priorities
10
Administrative Assistant, People Operations Resume Examples & Samples
- Coordinate internal and external meetings for 2-3 or more Executives
- Manage hectic and complex calendars
- Prepare expense reports
- Coordinate both domestic and international travel arrangements
- Organize space planning and large offsite events
- General office duties as needed
- Build cross-functional relationships between departments
- Ability to multi-task and change direction quickly
- Ensure and maintain confidentiality of all appropriate communications and documentation
11
People Operations HR Specialist Resume Examples & Samples
- Partner with HRBP, Recruiting and People operations teams primarily in the MPK office
- Maintain ongoing employee files in Document Management System
- Input data into workday and oversee audits to verify data discrepancies between systems
- Produce ad-hoc reports in workday and the recruiting tool as requested
- Provide support with employment verifications and work authorization processes as needed
- Handle inbound employee inquiries, identifying need, processing necessary transactions and escalating issues as required
- Prepare separation packets and conduct exit interviews with departing employees
- Provide first level functional support to employees needing assistance with Employee Self Service (ESS) and Manager Self Service (MSS) for HR data related transactions
12
People Operations Specialist Resume Examples & Samples
- Leverage a deep understanding of LATAM employment regulations and implementation and/or the ability to learn quickly and partner w/the local HR team to ensure smooth transition of responsibilities
- Serve as a backup in supporting Global Mobility by initiating handoffs with immigration, relocation, and tax consultants
- Handle employment verification and immigration requests
- Drafting letters for employees and following up on immigration cases
- Handle inbound inquiries, identifying need, processing necessary transactions and escalating issues as required
- Manage employee data in Workday to complete Benefit, Payroll, Personal or Job data transactions that cannot be completed through ESS or MSS
- Process transfers, title changes, level changes, department changes, and manager changes in workday
- Manage handoffs and changes with benefits and payroll
- Manage administration of regional benefits and perks programs
- Oversee audits to verify data discrepancies between systems and follow-up with recruiters to correct data
- Manage termination processes. Process terminations in IDM tool and prepare separation documents
- Conduct exit interviews
- Manage handoffs between payroll and benefits providers for changes in status (such as leaves of absence) as well as employee data updates
- Produce ad-hoc reports in workday as requested
13
Ey-people Operations Coordinator Advisory Resume Examples & Samples
- Coordination: ability to coordinate and manage a new seamless end-to-end on-boarding process fit for a 1,500 people business in the context of Apollo and One-Advisory
- Control: deep understanding the New Joiners and Leavers process, monitoring of the economic headcount pyramid and resolution of any People operations related issues faced by the practice
- New starters - Responsible for supporting and delivering the end to end process for the on boarding of client facing staff, liaising with HR, coordination of induction and providing support to new joiners
- Leavers – Processing online forms, completing leaving questionnaires, liaising with the business, counsellors and HR to keep abreast of leavers
- Headcount tracking - Ensure Advisory Headcount Tracker & People List is accurate with New Joiners, Leavers, Transfers and Promotions and completing weekly reports
- Contractors – manage the onboarding of contractors, responsible for liaising with QRM to ensure compliance sign off has been sought and granted
- People Management Information – preparing and analysing MI for senior stakeholders, attending regular meetings and to review MI and provide recommendations
- Proven business and operations experience
- Proven experience in managing multiple tasks, with effective prioritisation and time management skills
- A strong team player who is self-motivated, self-reliant and results orientated
- Understanding of a professional services environment and/or Financial Services sector ideal
14
Head of People Operations Resume Examples & Samples
- Lead and manage EMEA teams responsible for operations for onboarding, learning & development, employee relations, HRBPs, benefits, global mobility, and total rewards
- Lead EMEA people operations strategy and influence global people operations model as well as EMEA HR strategy
- Work with business leaders and HR leadership in the region to evolve EMEA operations roadmap, identifying grey areas and/or new opportunities for operations to play a strategic role in the region
- Influence global people operations and systems roadmap to support long-term People team and service delivery goals
- Define and implement processes and procedures for EMEA team and partner with global leads to build scalable and compliant processes
- Lead the team in formulating SLAs, escalation standards, and guidelines. Drive implementation of operational dashboards outlining current performance and improvement opportunities
- Build a metrics driven organisation. Develop key operational metrics for team and monitor key performance metric scores
- Proactively identify and create operational efficiencies through centralised administration, outsourcing, and globalisation of processes
15
People Operations Specialist Resume Examples & Samples
- Partner with recruiters and outsource partner to create offer letters for new external candidates
- Ensure that offer letters are generated quickly and using the correct template and ensures that the offer letter matches offer details in recruiting tool including
- Ensures that workday and recruiting tool data match and are 100% accurate. Run audits to verify data discrepancies between systems and follow-up with recruiters to ensure correct data in recruiting system and/or corrects the data
- Present at NHO and Recruitment Onboarding
- Manage employee files (paper and electronic), ensuring documents are scanned, indexed, and filed in correct file
- Provide first level HR support to employees
- Own HR Ticket System sharing metrics with the team and drive continuous improvement on SLAs
- Develop a strong knowledge of Facebook processes and policies
- Partner closely with the business and HR teams to ensure swift resolution of queries
- Support other processes, projects and team members within Peeps as required
16
People Operations Partner Resume Examples & Samples
- Support onboarding processes for new hires starting in London including system set up, bank accounts, national insurance number etc
- Deliver HR presentation at orientation
- Provide expert HR advice to employees on Facebook policy and procedures
- Manage inbound & outbound transfers in partnership with Global Mobility, Immigration & Recruitment
- Support employees and managers with all Leave Of Absences e.g. Maternity. Parental
- Own the termination process for London including exit survey, interviews, termination documents
- Support HRBP team with PSC and PULSE
- Maintain employee data in workday
- Continually pursue ways to improve existing processes and implement best practice
- Respond to HR queries via the ticket system
- Support other processes, projects and team members as required
17
People Operations Specialist Resume Examples & Samples
- Full responsibility for the accurate and timely processing of the monthly payroll for LATAM countries
- Coordinate all data changes monthly including n00bs, transfers, terms, benefits etc
- Liaise with our payroll providers and finance team to efficiently close out any queries on the monthly payroll
- Manage the benefits administration process for LATAM including enrollments, changes and terminations from benefits policies
- Oversee audits to verify data discrepancies between systems and follow-up as needed with the relevant departments
- Maintain employee documents required for payroll processing
- Partner with the technical team to automate processes
- Handle inbound queries in Desk.com within SLAs
- Work on other People@ projects as needed
18
People Operations HR Specialist Resume Examples & Samples
- Partner with People Operations Partners and Onboarding Operations teams
- Manage a team of contingent workers responsible for data quality and experience management across the entire employee lifecycle
- Create and deliver training to relevant teams on process updates and enhancements
- Oversee the employee data audits and SOX controls for key processes
- Partner with internal and external teams (offshore vendors, IT, Legal, People Analytics, global people operations, , etc.) to develop processes and align on goals and expectations
- Oversee and measure the onboarding and people operations partner’s Desk.com queues to ensure consistent quality in responses
- Look for opportunities to automate and enhance our systems and processes to be more efficient without sacrificing the employee experience
- Oversee our offer and transfer letter creation process
- Provide support for other HR Operations related processes and projects as needed
19
People Operations Administrator Resume Examples & Samples
- Collection of new hire information (coach, peer, bill rate, hours, time reviewer)
- Process all HR transactions and reporting (data records)
- Assist with purchasing/obtaining and processing of recognition awards (gift certificates, LOVA, etc.)
- Creation of extensive monthly DU/SDU reporting on people matters (recruiting, retention, recognition)
- Assist with Learning needs (core participation, external registrations, review of excessive CPE)
- Manage campus recruiting administration: collection and maintenance of intern needs, welcome information, and collection of feedback
- Track CPA in process and record CPA reimbursement. Maintain alternative certifications
- Track and maintain exit survey data
- Complete temporary and contractor set ups
- Assist with the tracking of BU industry vertical associations
- Assist with coordinating various elements of the firmwide orientation/onboarding/integration processes and programs
- Monitoring monthly SDU meetings and requisite checklist
- Recording and follow up of Tax Operations meetings’ action items
- Assist or perform other tasks and special projects as required or assigned by the POL or Operating Executive
- Bachelor’s degree in Business/Human Resources (or related field) or similar work experience
- At least 2 years of HR generalist experience preferred
- Proficient in Windows Office (Excel, Word, & PowerPoint)
- Strong project / program / process coordination capability
- Work independently and as an effective team member
- Strong organizational, planning, and time management skills
- Strong analytical skills, judgment, and ability to think logically
- Ability to manage multiple and competing priorities
- Ability to build and develop strong relationships
- Ability to balance the firm and business unit priorities simultaneously
- Focused on producing desired results in the most efficient and effective manner possible
- Ability to think broadly and develop organizational awareness quickly
- Flexible, agile, and able to work with ambiguity as necessary
- Ability to travel approximately 10% annually to attend various firm / business unit / training meetings
- Human Resources experience in Professional Services and/or Public Accounting preferred
20
Director of People Operations Resume Examples & Samples
- Report to the COO and manage talent acquisition, development and retainment processes in Voxy’s two offices: New York and São Paulo
- Assist the senior leadership team in making sure that team members are aligned with the company mission, vision and strategy
- Create and manage a recruiting plan to support the evolving needs of the business as it grows
- Ensure that team members have the tools and resources they need to be successful in delivering on the company’s mission
- Develop efficient and scalable HR processes and systems
- Manage key metrics around candidate flow, acceptance rate, yield, turnover, satisfaction, etc
- Construct and implement programs and policies that enhance life at Voxy, including internal communication, social events, educational/professional development activities and off-sites
- Collaborate with the senior leadership team to enhance the company’s onboarding program, as well as develop relevant, engaging and effective training programs across functional areas
- Oversee benefits and compensation, periodically benchmarking Voxy’s compensation and benefits against other firms in a representative peer group
- 5+ years experience working in HR or People Operations in a dynamic, growing corporate environment
- Highly autonomous, self-directed, organized and detail-oriented
- Comfortable working in an entrepreneurial environment
- Experience hiring and training employees
- Experience creating or managing policies that shape positive, appropriate employee behavior
- Demonstrated ability to lead complex projects from inception through completion
- Strong interpersonal and communication skills, and the ability to interface and communicate effectively with all levels of employees and management
21
People Operations Partner Resume Examples & Samples
- Partner with HRBP, Recruiting and People operations teams Latin America
- Manage a variety of HR processes spanning the entire employee life cycle, focusing on process improvements and ensuring a high level of customer satisfaction
- Provide detailed information in the Desk.com request tracking system to serve as a history of all requests for each employee
- Input data into workday, oversee audits to verify data discrepancies between systems and produce ad-hoc reports in workday and the recruiting tool as requested
- Take on projects as needed to support the HRBP and People Operations team
- Ability to interact with all levels of a professional organization and also to work independently, require little instruction on the day-to-day work. 5+ years of HR experience, with approx. 2+ year’s experience in Employee Relations
- Experience with Workday or HRIS system is strongly preferred
- Previous shared services experience and/or HR Generalist experience strongly preferred
- Bachelor degree preferred
- Fluent or advanced English and advance Spanish is highly desirable
22
People Operations Resume Examples & Samples
- Experience with talent, recruiting, or headhunting
- Engineering background
- Degree in psychology or sociology
23
People Operations Coordinator Resume Examples & Samples
- Preferably 1-3 years of prior experience in an HR role
- Workday experience and/or experience from a ticketing system is a plus
- Strong customer service and administrative experience; very technically savvy
24
People Operations Generalist Resume Examples & Samples
- Leading our onboarding process (new hire orientation, background checks, offer letters, I9s etc.)
- Ensuring our HR data is accurate and up to date
- Coordinating our MobileIron 101/Bootcamp sessions
- Compile and complete annual reports for EEOC and OSHA and other ad hoc reporting
- Processing LOAs, Workers Compensation, and ensuring compliance domestically and globally
- Plan and coordinate community events, employee activities, and employee perks to promote teamwork & community
- Answering employee questions about a wide variety of topics including new hire orientation, benefits and perks
25
People Operations Coordinator Resume Examples & Samples
- You have 1-2 years HR/Office Administration experience
- You’ve gained HRIS or systems data entry and reporting experience
- Your Excel skills are advanced (pivot tables, graphs, formulas, vlookup, etc.)
- You pay excellent attention to detail and your prioritization and organizational skills are top notch
- You can work successfully both independently and within a team
- You’ve got excellent verbal and written communication skills
- You’re able to maintain the highest level of confidentiality and utilize appropriate tact and professionalism
- You’ve earned an AA or BA/BS degree or equivalent (it’s an added bonus!)
26
People Operations Analyst Resume Examples & Samples
- Administration of internal movement/transfers across EMEA
- Updating and maintaining the HRIS, to ensure data integrity
- Responsible for EMEA wide reporting from the HRIS and People reporting tools
- Managing all Leaver paperwork & completing exit interviews
- Proactive in identifying emerging issues and addressing them proactively
- General HR Administration, as required by the team
- Continuous process implementation and improvement
- Lead and Participate in HR Projects
27
M&A People Operations Partner Lead Resume Examples & Samples
- Partner with M&A/Integration team, HRBPs, People Operations, Contingent Workforce, Recruiting, Global Mobility, Legal, and other teams to support operations and the M&A experience globally
- Drive efficiency, elevate the M&A experience and ensure our M&A team is satisfied with support
- Deliver an exceptional transition experience for employees of all levels coming from acquired companies
- Identify opportunities across Facebook to further scale M&A operations model to support global acquisitions
- Responsible for improving the People Operations playbook and process plans for Due Diligence and Integration
- Improve processes and drive requirements for additional changes to M&A processes to eliminate manual work whenever possible
- Manage ongoing processes to ensure data and process dependencies with downstream systems and reporting are managed effectively
- Define KPIs for measuring the success of operational support and deal integration overall
- 5+ years of HR operations and/or M&A experience
- 5+ years of experience in leading projects and developing standardized processes
- Strong technical acumen
- 3+ years of experience working with HR systems are highly desired
- Demonstrated excellence in strategic thought leadership, stakeholder management, and collaborate effectively across the organization and influence partners at all levels to achieve results
- Excellent communication skills and ability to handle sensitive matters with tact and diplomacy
- Exceptional customer service skills and proven ability to perform in fast-paced environment
- Ability to deal with ambiguity at all times
- Needs to understand and react quickly to changing priorities even when not all the information is available
- Strong Excel skills including the ability to create pivot reports, vlookups, and charts/graphs
- Bachelors Degree or High School Diploma/GED + 4 years of work experience
- Ability to travel up to 20% of the time internationally
28
People Operations Contingent Workforce Business Partner Resume Examples & Samples
- Partner with Employment Counsel, HRBPs, managers, and People Operations teams globally
- Direct project activities, conduct reviews, manage risk mitigation & change control processes, and communicate status within business partner organizations
- Vendor management and evaluation of vendor engaged to provide the services
- Identify issues proactively based on discussions with business partners
- Influence at all levels of the organization and stand ground
- 5+ yrs experience in Contingent Workforce/vendor management and/or recruiting
- HR experience at a Fortune 500 company preferred
- Ability to work independently and require little instruction on the day-to-day work
- Strong computer skill including proficiency with MS Office applications
- Experience with Excel including pivot reports, vlookups, and charts/graphs
- Self-starter and fast learner requiring minimal direction
- Vendor tracking and management, holding them to SLAs
29
People Operations Project Coordinator, Latam Resume Examples & Samples
- Responsible for coordinating initiatives on LATAM payroll operations, process improvements and automation
- Partners with vendors on eSocial project management ensuring that requirements are mapped and needed changes are identified
- Manage LATAM People Operations specific projects, including project development, launch, execution, performance, control, and close
- Coordinates process documentation, identifying areas for improvement, automation and centralization within HR shared services
- Contributes to the HR Shared Services organization by identifying opportunities for the centralization of activities
- Ensures updates on processes and policies are being documented and managed effectively and quality is improved
- Manage and escalate system and processing issues with internal and external business partners
- Leverage best practices from industry in influencing and driving operational improvements
- Analyze trends and consolidate data/information to present for review with primary stakeholders and drive decisions based on data
- Proactively identify and communicate business issues
- Excellent interpersonal relationship and partnership skills
- Ability to work cross functionally and hold people accountable for deliverables without a formal reporting structure
- Must demonstrate strong analytical and problem solving skills. Must have ability to effectively use data to drive recommendations
- Strong project management and process improvement background
- Excellent communication (written & verbal), cross-group collaboration, and interpersonal skills
- Ability to work independently with minimum supervision and lead multiple projects simultaneously involving various groups / locations / vendors
- Must have strong organization skills, detail oriented, conscientious, thorough and accurate
- Strong working knowledge of PowerPoint, Word, Outlook, etc
- BA/BS degree required
- Experience with vendor management strongly desired
- Strategic thinker – must have experience in developing innovative workforce management strategies
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People Operations Manager, Australia Resume Examples & Samples
- Offer expert level knowledge regarding organisational capability and people-related strategy. Apply a data-driven yet people first approach to decision making and develop real-world solutions
- Partner with leaders to develop an industry leading talent strategy to influence positive change across all functions at GREE Melbourne
- Solve complex problems and treat root cause of any issue relating to people, and quickly develop solutions that support the mission, vision and goals of the company
- Provide hands-on expertise in the areas of talent acquisition, performance management, compensation and benefits, employee relations, learning and development, data analysis and strategic organisational planning and development
- Bachelor degree or equivalent practical experience
- Significant HR or relevant HR Business Partner experience
- Experience working as a HR Business Partner within an artistic and development environment (e.g. animation, web design, computer games and consumer software)
- Comfortable rolling up your sleeves to get things done and the next moment being part of strategic conversations
- Strong analytical and problem solving skills; ability to interpret data, identify trends and develop solutions based on research and analysis
- Great communication skills; ability to understand how to influence and negotiate with complex stakeholders
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Director, People Operations Programs Resume Examples & Samples
- Lead & Manage
- A minimum of 15 years’ experience in a HR, Compliance, and/or Finance environment with thorough understanding of HR Compliance, HR Systems, Vendor Management, and Contingent Workforce Management highly preferred
- Demonstrated ability to build and scale teams and think strategically 3-5 years out as well as formalize tangible action plans to operationalize vision
- Ability to influence at all levels of organization and demonstrated track record of driving and implementing company-wide changes
- Excellent interpersonal relationship and partnership skills. Previous experience working directly with business leaders with the ability to influence change is highly desired
- Ability to manage, grow, and develop individual contributors as well managers. Proven track record leading and managing teams, as a manager of managers is required
- Strong knowledge of HR best practices in the market as well as legislative and regulatory changes
- Ability to scale/grow global service teams and services through vendors and to implement scorecards to measure vendor performance. Demonstrated experience of managing large global vendors
- Ability to thrive in fast paced environment and deal with a high level of ambiguity
- Must be a strong systems thinker with a “product manager mindset” with proficiency HR systems. Previous experience with CRM or HRIS system implementations and data migrations is highly desired
- Strong process and project management skills. Has Demonstrated ability to lead complex global projects E2E with multiple stakeholders. Project Management Professional (PMP) and/or Six Sigma certification (Greenbelt or Blackbelt) is highly desired
- Strong negotiation skills required
- Must have strong attention to detail, excellent organizational skills, ability to multi-task, and ability to work in an interruption driven environment
- Expert knowledge of HRIS systems - principles, function technology and variations
- Bachelors' degree in a Business, HR, Mgmt, Finance and/or Operations
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People Operations Coordinator Resume Examples & Samples
- Complete all data maintenance for employee transactions (hires, transfers, terms, etc.) in our HR, Payroll, and Timekeeping systems
- Process and track all HR related invoices for payment with finance
- Perform employment verifications
- Reorganize and maintain employee files, both digitally and in paper form
- Assist with ongoing data validation/clean-up activities
- 1-2 internships in a corporate environment, bonus if in HR
- Candidates should want to pursue a career in Human Resources
- Excellent written and verbal communication skills, demonstrating natural ease and effectiveness when dealing with clients/colleagues at all levels
- A passion for helping others and the ability to get along with all types of people
- Work collaboratively as part of a global People Team
- Proficient with Macs, and Google applications
- Detail-oriented doesn’t even begin to describe your organization skills
- Discretion, maturity, and diplomacy with handling sensitive/confidential information
- 'Can do' attitude and a healthy sense of humor
33
People Operations Coordinator Resume Examples & Samples
- Schedule interviews for candidates in the Asia Pacific (APAC) region
- Support interview coordination in other regions when required
- Work with managers and recruiters to ensure candidates have an excellent interview experience
- Follow up with hiring managers to ensure account requests and laptop orders have been placed for all new hires
- Answer employee questions related to HR topics through the People Help Desk
- Work with HRIS and payroll to create new hire accounts
- Contribute to global People Infrastructure Operations projects
- Bachelor's degree in human resources is preferred
- 2+ years of experience in human resources or recruitment support
- Experience working in a high-volume, global environment is preferred
34
People Operations Associate Resume Examples & Samples
- Lead initiatives that address operational issues by researching and evaluating new means to reduce impact and remove barriers to operational effectiveness
- Managing various initiatives from end to end while creating and motivating ad-hoc teams to best meet the needs of the business
- Coach teams, managers or individuals to improve working models
- Create organization strategies for personnel development within the product organization
- Develop strategies and coordinate best practices implementation for recruiting, hiring, compensation and performance development
- Develop modern people analytics to understand their contributions, interest, and engagement towards organization’s mission and objectives
- Manage change across the product organization by
- Planning, communicating, driving, and directly/indirectly implementing the change
- Collecting feedback about change to ensure satisfaction and improvement for future decisions
- Communicating to stakeholders about the status of change
- Consulting about change to all involved parties
- Plan and forecast financial budget for the product organization
- Ensure operational stability and effectiveness for communities of practices (CoP) across the product organization
- Good written and verbal communication skills in English
- Knowledge of lean processes and agile frameworks
- The ability to think creatively, disrupt the status quo
- Friendly to change
- Collaborative and respectful
- Having a global mindset and inclusive to world cultures
- Great people and interpersonal skills
- The ideal associate worked in software companies, is familiar with IT branch
- Experience in working with hiring strategies, employer branding, career development and other HR topics
- Experience in organizational budgets and corporate planning
- Possess a University Degree from a recognized establishment
- Courage to bring forward thinking ideas
- Engaged towards the people we collaborate and exchange with
- Very comfortable with the unknown
- Ability to lead initiatives on a variety of topics
- Ability to travel to great destinations (e.g., Europe, North America)
35
People Operations HR Specialist Resume Examples & Samples
- Partner with HRBP, Recruiting and People operations teams primarily in the Menlo Park offices
- Assist in front line employee experience work like leaves of absence, transfers, manager coaching, and connecting employees with resources
- Provide responses to employee issues in the Desk.com system
- Produce ad-hoc reports in Workday and Vizier as requested
- 2+ yrs HR experience
- Knowledgeable in MS Office application
- Previous experience with data and reporting and the ability to tell a story with data
36
People Operations HR Specialist Resume Examples & Samples
- Partner with HRBP, Recruiting and People operations teams across APAC
- At least 4+ yrs Human Resources experience
- Knowledgeable in MS Office applications
- Proficient Excel skills including the ability to create pivot reports, vlookups, and charts/graphs
37
Administrative Assistant, People Operations Resume Examples & Samples
- Coordinate internal and external meetings for multiple executives
- Assist with the new hire on-boarding
- Prepare expense reports and purchase requisitions
- 4+ years of experience providing direct administrative support to 1 or more executives
- 4+ years of experience coordinating travel logistics on behalf of 1 or more executives
- 4+ years of direct calendar management and expense report management for 1 or more executives
- Experience with Microsoft Office Suite
- Experience juggling multiple projects
- Experience planning off-site events
- Experience handling confidential information
- Experience with space management and planning
38
Project Manager, People Operations Resume Examples & Samples
- Leading projects and continuous improvement initiatives across EMEA that will help Facebook scale across the region
- Be responsible for leading the team through planning, design, communication and operational optimisation of a range of projects and building capabilities for sustainable, scalable operations
- Develop innovative solutions, and improve and implement processes, programs and policies working in close collaboration with global counterparts and cross-functional teams
- Drive identification, assessment and execution of ongoing process improvement opportunities in terms of user experience, quality and productivity
- Manage vendor partners including day-to-day vendor questions, responding to escalations
- 7 years of project and change management experience in consulting, human resources and/or operational environments
- Vendor management skills with a focus on accountability and building relationships
- Robust analytic skills, including data analysis and interpretation skills with the ability to effectively use data to drive recommendations
- Demonstrated problem-solving and prioritisation skills with the ability to think through E2E solutions to improve the processes
- Advanced knowledge of Excel data analysis / manipulation, including pivot tables, V-lookups, and chart creation
39
People Operations Business Partner Resume Examples & Samples
- Foster an exemplary employee experience
- Help ensure optimum employee productivity
- Support policies, practices and programs that reflect the core values of the organization
- Work to enhance working relationships and morale and increase retention
- Employee Relations
- 4+ years directly relevant experience, at least two as a Generalist or Business Partner
- Experience as a BP to technology teams in a fast-paced environment
- Obvious career progression within the field of Human Resources
- Startup or small company experience preferred; adtech experience a plus
- Experience with an HRIS, preferably SuccessFactors
- 4-year college degree
- PHR certification and/or professional certificate in HR Management or related field preferred
40
Senior Manager, People Operations Resume Examples & Samples
- HR Operations is your jam
- Bachelor’s Degree required. Preferably in Human Resources, Organizational Psychology, Business or related field. Master’s Degree in Organizational Design, Psychology, Business or related field desired
- PHR-Ca or similar certifications on HR wisdom will be helpful in establishing credibility – that include California, U.S. and International HR best practices
- 7 years of HR Experience that includes Operations
- 2+ years management experience
- 2+ years of Workday experience – this would be a plus
- Excellent group problem solving skills – you know how to collaborate, engage and influence others
- Thrive in in a fast-paced environment with multiple projects and deadlines; experience working for a late stage start-up company also a plus
41
People Operations Intern Resume Examples & Samples
- Curious mind
- Passion
- Agility
- Creativity / creative problem-solving
- Influence through communication, credibility-building, and professional relationships
- Ability to hang with a progressive, high-performing People team
- Adaptation to changing priorities, frequent interruptions, deadlines and at times heavy workload
- Demonstrated experience with word processor, presentation, and spreadsheet software packages
- Ability to demonstrate good judgement, professionalism and maintain highest level of confidentiality at all times
- GoPro enthusiast a plus
- Preferring candidates for BA/BS degree, or advanced MBA/MS/MA degree
- Interest in a career in Human Resources, Business Analytics, and/or Organizational Development
42
People Operations, People Experience Partner Resume Examples & Samples
- Partner with HRBP, Employee Relations, Recruiting and People Operations teams primarily in the Menlo Park office
- Input data into Workday and oversee audits to verify data discrepancies between systems
- Focused project work on the enhancement of employee experiences: transfers, leaves of absence, exits, performance cycles and data & insights
- 2 + years People Operations / Human Resources experience
- Customer service & communication skills
- Capable of utilizing company policies and practices to determine appropriate action
- Computer skills including experience with MS Office applications
- MS Excel skills including the ability to create pivot reports, vlookups, and charts/graphs partnered with analytical and problem solving skills
43
People Operations Service Center Lead Resume Examples & Samples
- Lead a team responsible for all employee inquiries, ensuring quick and complete resolution, and great service
- Define and implement processes and procedures for case management system
- Lead the team in managing to SLAs, escalation standards, and guidelines
- Define Tier 1 support process, escalation paths to T2/T3 and provide customer feedback or issue analysis to T2/T3 owners for necessary enhancement
- Monitor NPS and key performance metric scores and implement changes to continually increase performance against SLAs, quality, and satisfaction
- Monitor case interaction quality and proactively implement measures to minimize escalations
- Serve as a subject matter expert on HR Policies and coach and mentor team, playing an active role in developing expertise
- Provide feedback and make recommendations to management on process improvements, technology, training requirements, etc. that will improve employee satisfaction
- Deliver a consistent experience globally partnering with regional People Operations leads
- A minimum of 7 years’ experience in an HR Shared Services environment with thorough understanding of customer service tools, systems, and processes. Able to handle critical customer situations with ease. Proven track record leading and managing front-line and global customer service teams
- Previous experience managing an HR employee services center and specifically Tier 1 service desk
- Ability to scale/grow global service teams and services through vendors
- Ability to thrive in fast paced environment and deal with ambiguity
- Understanding of NPS and CSAT and demonstrated ability to implement key performance metrics, developing scorecards to manage performance and leveraging data to drive continuous improvement
- Previous experience with Case Management systems (i.e. Service Cloud, Service Now, Desk.com, ZenDesk)
- Previous experience with Knowledge Management systems
- Consultative, process and project management skills. Must have attention to detail, organizational skills, ability to multi-task, and ability to work in interrupt driven environment
44
People Operations Coordinator Resume Examples & Samples
- Providing administrative support to the People Operations team and assisting with broader People Team ad-hoc projects and initiatives
- Triaging People Service Center cases ensuring all questions are answered in a timely manner and urgent issues are escalated
- Conducting regular audits of HR systems business processes and data resulting in employee and manager outreach and data corrections
- Building collaborative relationships with the People Operations team, Employees, People Business Partners and Executive Assistants to facilitate delivering outstanding customer service
45
People Operations Specialist Resume Examples & Samples
- Responsible for supporting the day-to-day operations of the People Operations team including data entry and maintenance of employee data, creating and maintaining employee files as well as ensuring data and system integrity, troubleshooting and resolving issues, and ensuring our operations and integrations are running seamlessly
- Primary contact for employee benefits questions and benefits administration
- Provide support for the reconciliation of monthly benefits invoices, premiums statements, reporting and reconciliation for all group insurance policies, adjusting HRIS data and working with employees, vendors and other departments as necessary
- Conduct HRIS system administration, reporting and audits
- Prepare offer letters and contracts for contingent workforce
- Assist with compensation and benefits surveys
- Bachelor’s degree required (Human Resources, Business, or related field preferred but not required)
- A minimum 1-2 years of demonstrated human resources experience with an emphasis in HRIS administration, Benefits Administration and HR Operations
- Proficient in Excel, Word, and PowerPoint skills
- Excellent interpersonal skills and excellent communication skills across all professional levels and functions
- Ability to work efficiently and effectively under tight timeframes
- Ability to juggle multiple priorities with a sense of ambiguity in a fast-paced environment
- Analytical and strong attention to detail
- High degree of integrity and honesty; demonstrated ability to exercise confidentiality and neutrality in complex and sensitive situations
- Experience supporting other HR programs (such as Compensation, Worker’s Compensation and 401k a plus)
46
Director, People Operations Resume Examples & Samples
- Manage all projects within Global Talent Acquisition, partnering with cross functional Operations Leaders, including ensuring organizational readiness and capability for change
- Manage end-to-end budget process for the Global Talent Acquisition organization, including budget planning, tracking, research and reconciliation. Collaborate with budget managers to ensure effective forecasting and spend
- Manage all POs from planning to closure
- Map, analyze and drive efficiencies in Global Talent Acquisition workflow processes
- Identify opportunities for efficiency and recommend changes to programs and processes accordingly
- Manage operational rhythm of the Global Talent Acquisition organization across HR function
- Analyze program reports and manage defined team performance metrics
- Manage projects within Global Talent Acquisition team; participate in HR-related projects or initiatives
- Build and maintain cross-functional relationships across the broader HR organization
- Anticipate future trends by continuously analyzing and addressing market conditions in the operations realm
- Lead large strategic initiatives focused on process improvement across eBay People Organization including process redesign, change management, best practices design and documentation
- Project manages one or more high-level, complex projects within the constraints of scope, quality, time, and cost, to deliver specified requirements
- Support growing program adoption and process improvement initiatives
- Partner with SME’s to create change management and communication plans for a global audience
- BA or BS in business, finance, science or relative area of study. An advance degree is preferred, but not required
- A minimum of 15 years of operations, project management, accounting, reporting or applicable business experience
- Proven ability to drive large scale change programs
- Proficiency at managing and coordinating operational cadence in teams, including team meetings, operations reviews, communication and projects
- Proven ability to effectively implement process improvements, strong organization skills, and flexibility working in a dynamic, matrix based and a performance driven environment
- Thorough understanding of business goals, vision, culture and environment
- Demonstrated ability to interface with and influence leaders, coordinate with other cross-functional colleagues internally and build relationships with external partners
- Demonstrated ability to think and act strategically as well the ability to translate business requirements into effective execution plans
- Excellent verbal, written and presentation / communication skills
- Willing and able to travel at least 10% of the time domestically and internationally
- Six Sigma Experience
47
People Operations Business Partner Resume Examples & Samples
- Manage HR processes from end to end with a high attention to detail and in a collaborative manner (including for new hires, terminations, transfers, employee files, relocations and so on)
- A driving force in making Workday (our new HRIS) a success
- Participate in, and lead, HR projects as needed
- Manage local day to day HR operations; payroll coordination, processing leavers, benefits administration (including healthcare and pension scheme), international relocations and assignments
- Support compensation, performance and development programmes
- Guide and coach managers on how to appropriately manage and resolve people issues
- Act as the first point of contact for employees on all people and employment related issues
- Host new joiner training as appropriate
- Ensure all policies and processes are beautifully simple, subject to constant improvement and kept up-to-date in line with current legislation
- Foster relationships and partner with cross-functional stakeholders (e.g. Finance) and the broader People Ops team (including Recruitment, Reward, L&D) to build a better employment experience
- Work with our people managers and leaders to develop and build on our approach to Talent (including Succession, Retention and Development)
48
People Operations Specialist Resume Examples & Samples
- 2+ years in a Human Resources Operations or Shared Services environment, at either a high-growth tech startup or a large, well-established company
- Exceptional system skills, preferably Workday or Jira. Systems work is second-nature to you, and you’re looking to apply your skill in more complex projects with more ownership and diversify your systems portfolio
- Excellent communication (written and verbal) and relationship building skills - numbers are key, but a business is built with people
- Team player - None of our work is in a silo. The reward comes not from individual glory but from the collective satisfaction of a job well done
49
People Operations Specialist Resume Examples & Samples
- Bachelor’s degree, preferably in business / human resources
- Preferably 4-5 years of prior experience in an HR/ HR Operations role
- Understanding of regional HR and industry practices is a plus (Eastern Europe and Russia)
- Other European languages or Russian would be advantageous
50
People Operations Generalist Resume Examples & Samples
- Complete on-boarding activities for new associates including: sending welcome packet and email, scheduling drug testing, completing background check and tracking new hire paperwork
- Resolve routine HR questions and problems and escalate to HR Centers of Excellence or HRBP’s as needed
- Initiate and administer leaves of absence requests
- Conduct data entry for HR changes in Workday and other systems
- Coach leaders through or administer employee status change requests on tasks such as org changes, manager changes, salary changes, transfers, promotions, terminations, exit interviews and leave of absences
- First level of benefits administration support and assist with benefits enrollment process and questions from associates
- Work with HRIS as needed for reporting needs and process updates
- Assists HRBP’s with research and/or special projects
- Experience in a start-up environment and working with teammates in multiple locations
- Superb time management skills
- Proficiency in navigating and performing semi-advanced tasks on our HRIS platform, Workday
- Strong documentation/process mapping skills
- Ability to maintain strict confidentiality in all personnel matters
- Excellent listening skills and not afraid to ask questions for clarification and follow-ups
- Ability to work a shift schedule, with an 8 hour day between the hours of 7am and 7pm central
- Minimum of 2 years of related experience with a Bachelor's degree or equivalent Human Resources work experience
51
Project Manager, People Operations Resume Examples & Samples
- Lead and manage a cross-functional project team responsible for improving our employee lifecycle operations, ensuring resolution, with a focus on our customer experience
- Lead the operation of global People@ projects, including project development, launch, execution, performance, control, and close
- Co-build project roadmap to support long-term delivery goals with cross-functional partners
- Identify, manage, and communicate system, process, and policy issues with internal business partners to mitigate risks and improve experience
- Establish metrics for projects and ensure performance against metrics are tracked and measured to review with stakeholders and drive decisions based on data
- Make recommendations from the People Operations perspective on program changes and conduct cost/benefit analysis of potential improvements to process, technology, training, and more
- 5+ years experience in project management with focus on HR or Operations
- Communication skills
- Cross-functional collaboration, and interpersonal relationships skills to drive partnerships
- Demonstrated analytical and problem solving skills with the ability to effectively use data to drive recommendations
- Ability to work in a fast-paced environment, deal with ambiguity, and work independently with minimum supervision while leading multiple cross-functional, global projects
- Project management and process improvement background with organizational skills
- Working knowledge of PowerPoint, Word, Outlook, Excel, etc
- Strategic thinker with experience in developing innovative workforce management strategies
52
Senior Manager, People Operations Resume Examples & Samples
- Manage HR functionality implementation and maintenance. Develop, implement tools and best practice approaches to ensures the accuracy and integrity of HR information. Supports development, creation and maintenance of electronic employee records
- Develop and maintain affirmative action program; files EEO-1 annually; maintains other records, reports and logs to conform to EEO regulations
- Assist managers and employees in understanding and applying people-related tools, policies and procedures in order to maximize employee performance, achieve organizational effectiveness, improve employee engagement, and ensure legal compliance
- Provide functional support to the HR team on HR processes and systems, including creating and rolling out trainings to end users
- Standardized global HR reporting and analytics
- 5 to 7 years HR experience within a technology company
- Experience leading large scale global HR transformation projects, process improvement and change management
- Understanding of federal and state HR related regulations and compliance procedure
- Demonstrated credibility and high integrity
- Team player with the ability to work independently and partner to deliver results, effectively
- Progressive and successful operational and human resources experience
- Critical thinker with success in developing innovative solutions to business issues
- Able to work at all levels of the HR “stack” – Strategic, operational, and tactical
- Education: Bachelor's degree required or equivalent experience, advanced degree a plus
53
People Operations Lead, Latam Resume Examples & Samples
- Lead team in managing the ongoing improvements for global HR processes, such as onboarding, benefits operations, payroll operations, global mobility operations, candidate care and projects
- Provide support and leadership in issue resolution on employee data issues
- Ensure processes in place to support 100% data accuracy
- Manage the career development of direct reports, as well as help drive their strong cross-functional relationships
- Improve processes and drive requirements for additional improvements to eliminate manual processes
- Handle sensitive employee relations issues and/or sensitive data issues requiring discretion partnering with legal, investigations, and security
- Actively participates on other global people operations projects
- 5+ years of experience in either HR, IT, Finance. HR experience and/or Shared Services are highly preferred
- At least 2+ years of people management experience in a fast-paced environment
- Bachelor's degree in any field
- Demonstrated ability to work professionally and discreetly with extremely confidential information
- Excellent analytical, problem solving and troubleshooting abilities
- Self-motivated with the ability to work both independently and in a team environment
- Proficiency in MS Office (Word, Excel, Outlook, PowerPoint, Access), (Excel ability to create macros, pivot tables, vlookups, analytical capabilities and work books)
- Excellent customer service, communication and cross group collaboration skills required
54
People Operations Generalist, U.S Resume Examples & Samples
- Preferably 2-5 years of prior experience in an HR/ HR operations role
- Comfortable using data analysis to support a story
- Understanding of regional HR and industry practices is a plus
55
People Operations Manager Resume Examples & Samples
- Lead and manage a growing team of operational leads responsible for onboarding, learning & development, and diversity operations
- Coach, mentor and provide leadership development to team members
- Partner with your primary client, the Learning & Development team, as well as other key client partner teams to deliver on operational strategy and annual plans
- Influence LMS system strategy and roadmap
- Prioritize and advocate on behalf of your partners additional tool enhancements in order to eliminate manual processes/work and drive efficiencies
- Drive global process optimization and standardization while balancing the business need for flexibility
- Establish ongoing reporting requirements and workforce analytics to drive data-based decision making
- Manage day-to-day operations of our vendor teams executing our services
- Define KPIs for measuring the success of our vendor operational support and hold them accountable for delivering on KPIs
- Drive efficiency, customer satisfaction, and cost effectiveness of vendor support model
- Identify new opportunities and partnerships across Facebook to further scale operations model across the company/globe
- Manage and escalate risks and issues and collaborate with cross-functional partners on resolution
- Make recommendations on program changes and conduct cost/benefit analysis of potential operational improvements
- Develop and ensure standard operating procedures are in place for programs supported by the team globally
- Ability to manage remote staff effectively and drive consistency of global processes
- 7+ years of experience in HR
- 5+ years of People Management experience including building, leading, and evolving performing teams
- Strategic thought leadership, stakeholder management, change management and collaborate across the organization
- Needs to understand and react to changing priorities even when not all the information is available
- Ability to effectively influence, communicate, and present at all levels of the organization
- Ability in prioritizing and making tough choices amongst multiple priorities and with influencing partners to set priorities
- Project management skills, process improvement and leading cross-functional teams to make an impact and deliver work on time
- Analytical, problem solving and troubleshooting abilities
- MS Office (Word, Excel, Outlook, PowerPoint, Access)
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People Operations, Project Specialist Resume Examples & Samples
- Manage Onboarding Operations specific projects, including project development, launch, execution, performance, control, and close
- Responsible for coordinating initiatives, operations, process improvements and automation surrounding the pre-hire experience for Facebook employees
- Partners and oversee vendors during the project management process to ensure that requirements are mapped, needed changes are identified, and QA'ing the services
- Coordinates process documentation, identifying areas for improvement, automation and centralization
- Escalate system and processing issues with internal and external business partners
- 5+ years experience in project management, HRIS or HR Operations
- Communication skills, group collaboration, and interpersonal skills
- Organization skills and detail oriented
- Ability to work in a fast-paced environment and dealing with ambiguity
- Computer skill including knowledge with MS Office applications
- Strategic thinker
- Experience in developing innovative workforce management strategies
57
People Operations Resume Examples & Samples
- Provide outstanding support to employees for the overall employee experience from onboarding, transfers, performance cycles, leaves of absence, and crucial conversations through departure
- Handle inbound employee inquiries, identify needs, process necessary transactions in Workday, Salesforce and other systems, and escalate issues, as required
- Partner with HRBP, Employee Relations, Recruiting and People Operations teams across the region to support various HR processes
- Input data into Workday and audit to verify data discrepancies between systems
- Support reorganizations and other large-scale projects that require HR data reports and updates
- Conduct exit interviews with departing employees
- Conduct employee brown bags and engagement initiatives
- Work with various vendors to optimize for the employee experience and compliance around payroll , benefits and other statutory requirements
- 6 to 8 years of People Operations / Human Resources experience
- Native language skills in Japanese and Korean
- Familiarity with labor regulations and local labor law and practices in Japan and Korea
- Proven ability to perform in fast-paced, agile environment
- Ability to operate a high level while managing ambiguity
- Strong project management capabilities
- Capable of exercising independent judgment and discretion while utilizing company policies and practices to determine appropriate action
- Strong Excel skills including the ability to create pivot reports, vlookups, and charts/graphs partnered with excellent analytical and problem solving skills
- Strong attention to detail and accuracy
- Self-starter and a fast learner requiring minimal direction
58
People Operations Generalist Resume Examples & Samples
- Employment and compliance to regulatory concerns and reporting
- Employee onboarding, development, and training
- Recruitment, and sourcing
- Employee relations and business partnerships
- Policy development and documentation
- Internal company communications
- Payroll, compensation and benefits administration; and
- Employee safety, welfare, and wellness
59
People Operations Business Partner Resume Examples & Samples
- Serves as Business Partner in support of corporate client Segments. Supports HR Director in the diagnosis of organizational opportunities, recruiting & staffing, coaching and performance management
- Provides value-added HR support and counsel to employees, managers and senior business leaders to enable the success of strategic and operational business objectives
- Provides coaching to senior leaders and people managers on leadership and management skills
- Implements communications programs to increase employee engagement and morale
- Assists managers with successful onboarding for new employees and off-boarding for exiting employees
- Partners with People Operations Team on various activities including: Hires, Transfers, Promotions, Separations, Retirements, Disability, FMLA, Unemployment, Workers Compensation, Benefits, etc
- Manages communications/coordination of company programs and initiatives
- Consults with employees and managers to address root causes of issues and resolves through a systematic and analytical approach
- Collaborates with People Operations team to meet department goals and support initiatives
- Assists in the maintenance of electronic team member files, ensuring accuracy, compliance, and confidentiality
- Consults with management team to analyze and assess employee needs and issues and develops and implements appropriate action plans
- Conducts internal investigations related to employee complaints of unlawful discrimination or other issues of a serious nature. Develops approach, questions, and leads investigation interviews. Documents results, reviews with Legal and recommends appropriate action
- Assures compliance with all applicable laws and corporate policies/guidelines and identifies opportunities to develop and implement new practices/guidelines to achieve business goals
- Adheres, analyzes and coaches management and employees on Company directed compensation program
- Uses data and analytics to ensure business leaders make fact based decisions
- Bachelor’s degree in Human Resources or Management. Master’s degree in HR, Business, or closely related field and/or PHR/SPHR certification is strongly preferred
- Minimum of 5-8 years prior work experience in human resources
- In-depth knowledge of HR laws, practices, regulations, employee relations, recruitment, and compensation
- Self-motivated multitasker, who is extremely organized, with exceptional attention to detail
- Ability to work independently and take initiative in handling routine and non-routine situations
- Able to lead discussions, influence and negotiate, and effectively engage and communicate with all levels of the organization
- Ability to understand the need for change and adjust accordingly
- Handle all responsibilities with a high level of diplomacy and discretion and safeguard confidential and proprietary company and employee information
- Proficient in Microsoft office products including Excel, Word, PowerPoint
- Proficient in Gmail, Google Docs, Google Calendar
- Experience in Workday and Salesforce preferred
- Experience in the telecommunications industry or other highly technical environment
- Competitive compensation
- Excellent benefits including health, dental, vision, 401 (k), disability and life insurance
- Fitness membership discounts
- Generous paid time off policy including paid parental leave
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People Operations Coordinator Resume Examples & Samples
- 2 years previous experience in a complex, fast paced environment
- Knowledge of HR practices and principles
- Essential technical skills: Excel, Word, Powerpoint. Prior experience working with a HRIS (preferably Workday) preferred but not required
- Maniacal attention to detail, critical thinker, and proven ability to create simple, sustainable and organized processes
- Outstanding follow-through, self-directed and highly motivated with a strong sense of urgency
- Excellent communication skills and a professional demeanor with a high regard for confidentiality
- Excellent writing skills and ability to make updates and changes as needed
- Work well in a highly collaborative environment and open to give and receive feedback
- Ability to handle sensitive information with discretion and maintain confidentiality
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People Operations Partner Resume Examples & Samples
- Responsible for global HR content governance and management of internal knowledge base
- Monitors Solution Center case volume and case management activities
- Ensure that proper protocols and procedures are followed
- Directly manages a team of Five HR Coordinators (Tier 1)
- Effectively analyzes, evaluates and resolves complex issue escalated by Senior HR Coordinators
- Collaborate with subject matter experts and HRBPs to resolve escalated issues in a thorough and timely manner
- Provides and analyzes Solution Center performance through daily and weekly metrics dashboards
- Achieves stated performance measures and adhere to established customer service standards (85% first contact resolution and 24 hour time to respond)
- Serves as the subject matter expert for center owned services
- Performs special projects as needed
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Intern, People Operations Resume Examples & Samples
- Support the development and documentation of human capital projects, such as employee retention programs, events planning, and workforce development
- Assist with recruitment activities, such as screening candidate resumes, scheduling interviews, and corresponding with candidates
- Perform daily administrative duties in support of the Office of the CISO team
- Demonstrable interest in the information security industry preferred
- Detail-oriented, with the ability to multitask and quickly apply new concepts to accomplish assignments
- Excellent interpersonal and analytical skills
- Available at least 20 hours per week
- All candidates must be authorized to work in the USA
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People Operations Manager Resume Examples & Samples
- Develops and administer various people operations policies, processes and procedures
- Partner with various HR teams to ensure understanding of everyone’s roles in adherence of our policies
- Defines areas of improvements for policies, processes and procedures and communicates out the necessary changes
- Works with our Internal Audit and our External Auditors
- Creates and runs timely audits to ensure proper compliance
- Owns and maintains documentation to allow for greater adoption
- Maintains and updates SOX narratives
- Owns the contingent worker process from end to end including onboarding and off boarding
- 3+ years relevant experience in People Operations
- 2+ years’ experience in People Operations including running reports/audits and owning various processes and procedures
- Self-motivated, takes initiative and can work independently
- Great interpersonal skills with capability to work with all levels in the organization
- Highly organized and has demonstrated ability to work on projects requiring organizational and great time-management skills
- Ability to multi-task in a fast-paced dynamic environment
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People Operations Coordinator Resume Examples & Samples
- B.S./B.A
- Must be reliable, trustworthy and proactive
- Warm and helpful demeanor
- Ability to handle confidential information with complete discretion
- Ability to quickly analyze and understand new situations and business problems
- Unmatched desire to solve common problems/roadblocks/obstacles
- Willingness to learn new technologies (i.e. Workday HRIS) and proficiency with Google Apps (email, calendar)
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People Operations Analyst Resume Examples & Samples
- You’re a dot connector:Innovative, resourceful, willingness to overcome challenges, and the motivation to improve service delivery
- You’re a changemaker:Ability to drive change and innovation by gathering knowledge and resources to ensure tasks are completed within timelines to a high degree of accuracy and professionalism
- You’re a culture & change champion:Exceptional interpersonal skills and the ability to build collaborative relationships with multiple and diverse stakeholders
- You’re a paradox navigator:The ability to navigate the many embedded operational tensions
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Project Manager, People Operations Resume Examples & Samples
- Work with our global centre of expertise on ensuring processes are captured accurately and update on an on-going basis
- Manage cadenced and periodic updates to process documentation such as point of contacts, process steps, workflows, and system access
- Investigate ways to improve existing processes and fix pain points through automation, streamlining, shared service
- Measure the outcomes and outputs of projects and process improvement endeavors and leverage quantitative results to inform direction of the business
- Support on the creation of quarterly business reviews that can accurately capture performance by using SLAs and KPIs
- 4+ years of experience managing large scale projects
- Excellent project management and process skills
- Strong time management, attention to detail, and ability to multi-task across concurrent priority projects is essential
- Highly proficient in Microsoft Excel and Visio
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People Operations Manager Resume Examples & Samples
- Experience in HR Operations and Learning & Development
- Technical acumen
- 3+ years of experience working with HR systems – HRIS and LMS
- Experience working with or in support of diverse communities
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Manager, People Operations Resume Examples & Samples
- Manage and lead the People Operations team in the daily people operations ensuring the highest levels of employee engagement and satisfaction
- Propose and implement process efficiencies to ensure highly accurate, compliant and efficient HR practices
- Ensure efficient facilitation of benefits plans and personnel transactions such as hires, promotions, transfers
- Key participant in Workday deployment
- Work with HRIS for audit and accuracy in employee data
- Manage the immigration and mobility process in partnership with attorneys and outside vendors
- Provide monthly Department specific updates on immigration processing (US and Non-US) and mobility spend
- Work closely with benefits brokers to manage and administer all aspects of health and welfare benefit plans
- Keep updated on changes in laws, regulations and guidelines; share information appropriately and ensure proper HR ownership for compliance
- Perform other duties and responsibilities as assigned
- Bachelor’s degree in Human Resource, Business or related majors
- 3 + years’ experience in an HR role with operations focus
- Demonstrated experience with general HR administration and benefit management
- Demonstrated experience with facilitation of immigration and mobility practices
- Must have strong knowledge of HR systems such as ADP, Workday, or similar system
- Experience working in a global organization and start-up environment preferred
- Strong understanding of human resources policy, practice and legal regulations
- Demonstrated ability to thrive in a fast-paced and often chaotic environment
- Expert communication skills and experience partnering with executives and translating high-level directives to direct reports
- PHR/SPHR certification a plus
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Global VP of People Operations Resume Examples & Samples
- Partners with the executive leadership team to analyze, develop, and execute global people operations initiatives, strategies, and company culture
- Serves as a trusted advisor to the executive leadership team by providing counsel relating to the people strategies, processes, and employee relations, provides feedback, recommendations, and high impact solutions to drive high performance
- Leads and influences using appropriate human capital data for improved decision making that supports financial metrics, objectives, and global business growth across departments and countries
- Aligns multi-dimensional change management efforts and presents HR strategies and initiatives in a way that provides clarity around integration and business relevance
- Participates in the design and management of competitive compensation and workforce planning strategies for all levels. Ensures that these programs enhance the company’s ability to attract, retain and motivate a skilled and diverse workforce
- Prepares, works with other key stakeholders, provides recommendations, and presents materials regarding executive compensation, equity programs, people operation initiatives, diversity, development, engagement, and other strategic objectives to the executive leadership team for Board, Compensation Committee, or Company All Hands meetings
- Champions an enterprise culture of continuous improvement, ensuring the appropriate talent structure, engagement model, performance management and recognition systems are applied to support strategic objectives
- Leads acquisition and M&A activity from due diligence to successful integration
- Establishes an HR program that fosters an environment of initiative, creativity and innovation with metrics that align and support the attainment of key business initiatives
- Works closely with legal and executive leadership to ensure high standards of professional and ethical conduct are maintained throughout the company, and full compliance with laws and legal obligations
- Oversees administration of corporate benefit plans, including health and financial benefits such as 401K savings
- Reviews global HR policies and practices, recommends improvements and ensure they are compliant, fair, and reasonable to each region
- Drives leadership, people, and manager development, while ensuring leaders have the right tools in place to nurture their team
- Conducts research on varying HR topics to stay abreast of emerging trends and best practices
- Human Resources leader with 10-15 years of experience working at both a strategic and executional level
- Bachelor’s degree or equivalent in Human Resources or related field required; Master’s degree in Human Resources or Organizational Development preferred. Global HR experience desired
- Entrepreneurial spirit with strong and decisive results oriented leadership, ability to influence with confidence in interactions, and has analytical, business and financial acumen
- Extensive experience working seamlessly globally across multiple countries and cultures with dynamic, complex, highly-matrixed, multi-site/multi state organizations
- Ability to think strategically company-wide, analyze, and proactively respond to changing business needs and objectives
- Exposure to partnering with the executive team, interacting with the Compensation Committee of a Board of Directors, and Merger and Acquisition activity experience required
- Strong understanding of organizational issues, with the ability to lead and influence change from the executives to entry level employees
- Ability to build a unique narrative around the company, to be communicated to all current and future employees
- Strong understanding and knowledge on compensation philosophy and benefits packages, regulations, structure, that best suit the company to retain and attract talent
- Command of HR regulations, federal and state labor and employment laws and requirements
- Outstanding interpersonal and communication skills, particularly in building relationships with business leaders
- Ability and willingness to provide a balance of strategy and execution with hands-on management that is detailed and works alongside of team to get things done
- Drive strategic initiatives, organizational design and change management. This role will also act as a subject matter expert helping to move the organization forward through programs and initiatives to meet the ongoing growth demands of the business
- High level of personal integrity, ethics, imitative, and strong interpersonal skills
- Proven record of building a strong team to deliver results to the business
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Manager, People & Operations Resume Examples & Samples
- Experience working with 18-25-year-olds or other youth development or adult education work
- Experience working on cross-functional, diverse teams with success
- Experience building and maintaining efficient and effective systems and processes
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Global Head, Rewards & People Operations Resume Examples & Samples
- Minimum of 10 years experience with progressively increasing responsibility within the Compensation, Benefits, and HRIS functions; experience with Workday is preferred
- BA/BS degree required; graduate degree in relevant domain preferred
- Understand our business and the impact that you’ll have in driving the entire company to be successful in our strategy. Know what we believe before applying
- Experience in a software or other high tech company
- The ability to understand business goals and recommend new approaches, policies and procedures to effect continual improvements in business objectives, productivity and development of HR within the company
- Project management skills and ability to drive programs independently
- Talk so people can understand what you are trying to say (some call this interpersonal and communication skills); use this to build relationships at all levels of the organization
- Work effectively with others in the pursuit of common goals by finding ways to help the team perform effectively. Contribute ideas wherever possible
- Pay careful attention to customer needs and take action in order to meet or exceed customer expectations. Treating customers with a high level of respect and appreciation is a given
- Take calculated risks and choose options that maximize the benefits and minimize the losses for the company. We’d rather you get a speeding ticket than a parking ticket
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People Operations Specialist Resume Examples & Samples
- Oversee and transact all employee data changes and updates
- Handle Workforce Admin related employee inquiries and issue resolution across HR Shared Services and support employees and managers with self-service
- Assist in the research, escalation and resolution of Workday related operational issues
- Support employees and managers with complex transaction processing and life cycle event management (e.g. transfers, promotions, employment separations, etc.)
- Responsible for handling high volume administrative and transactional activities related to employee on/off boarding, leave management, HR compliance, and records management and retention
- Ensure data quality and follow global data standards
- Apply knowledge of employee orientation
- Provide standard reports, handle ad-hoc report requests and provide HR analytics on demand
- Ensure delivery against established Service Level Agreements (SLAs) and HRSS metrics
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Advisory People Operations Coordinator Resume Examples & Samples
- Coordination: ability to coordinate and manage a new seamless end-to-end on-boarding process fit for a 1,500 people business in the context of One-Advisory
- Relationships: ability to deal with very senior stakeholders and develop strong relationship with them, this includes working closely with senior stakeholders and leaders in the business, HR, Recruitment, Experience Management, QRM
- A high level of written and oral communications skills, ability to extrapolate the "message" from the Headcount numbers, client focused and computer literate
- Strong interpersonal skills, and ability to deal with top level senior stakeholders
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People & Operations Coordinator Resume Examples & Samples
- Maintain an updated staff contact list to be shared publicly with the site
- Maintain updated files on staff emergency contact information
- Manage components of the site’s internal communication, including a daily email announcement to staff and senior corps
- Coordinate a rotating front desk coverage schedule
- Coordinate space initiatives including but not limited to office re-organization, recycling/e-waste removal, and team space storage
- Complete other duties as assigned
- Bachelor’s degree required with one to two years of service, internship or professional experience
- Results-oriented individual with exceptional organizational skills, attention to detail and proven ability to handle competing priorities and think critically
- Strong interpersonal, time management, decision-making and problem-solving skills
- Strong written and oral communication skills, including the proven ability to lead and coach others, and the ability to conduct interviews
- Exceptional customer-service, tact, and interpersonal skills
- Ability to remain calm and focused under pressure
- Proficiency using all Microsoft Office programs (Excel, Word, Outlook, and PowerPoint)
- Proven ability to work as both a team member and independent leader
- Desire and ability to work with individuals of diverse backgrounds
- City Year and AmeriCorps alumni are encouraged to apply
- Strong passion for and commitment to City Year’s mission of delivering high-impact service to the children of Boston
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People Operations Coordinator Resume Examples & Samples
- Conduct new hire orientations and act as the primary point of contact for new hires
- Maintain new hire paperwork and process new member information in the affiliated benefits and 401K sites
- Organize all HR department records, employment files and respond to employment verification requests
- Assist the team with employee benefits administration, new enrollments and qualifying life event changes
- Assist the People Operations team with gathering payroll changes such as new hires, terminations, supplemental payments or benefit deduction changes
- Provide backup support to the Global Payroll team to ensure timely processing of payroll
- Ensure we are meeting annual compliance requirements; conduct background screens; assist with annual audits and year-end compliance reporting
- Manage the HR documentation library
- Help drive various company-wide programs and events
- All other duties and responsibilities, as assigned
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People Operations Coordinator Resume Examples & Samples
- Maintain new hire paperwork and coordinate the submission to global payroll and benefit vendors
- Assist the team with employee global benefit programs, administration, enrollments and changes
- Provides backup support to the Global Payroll team to ensure timely processing of payroll
- Respond to employee inquiries regarding any payroll and benefits questions
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People Operations, Business Product Owner Resume Examples & Samples
- Research current solutions and in-house tools currently in place to find a common solution, diagnose ways to collaborate between tools
- Develop an adoption, communications, and change management strategy for ongoing changes to the tool
- Develop and implement a support structure and recommendations for tool management and ongoing strategy (e.g. data integrity, usability, etc)
- Manage and communicate frequently with stakeholders, creating alignment across many different business partners
- Communicate needs to engineers and re-prioritize and re-align frequently to ensure the right features are built to meet the customer needs
- Experience in building and driving strategy for headcount/position management tools
- Experience working with multiple stakeholder groups to implement tool/system changes
- Communication and change management specific to a new tool implementation
- Experience working with both engineering and end-user groups to identify, prioritize and scope tool requirements
- A systems mindset with the ability to think through end-to-end solutions to improve the processes
- Project management and process improvement background
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Tax Services Tl-people Operations Model Resume Examples & Samples
- Excellent verbal and written English communications
- Ability to present and sell ideas to large groups of stakeholders
- Proven ability to design, implement and manage complex projects
- Prior experience of developing and managing relationships with key stakeholders
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People Operations Specialist Resume Examples & Samples
- Assist in managing all HR systems: research and resolve issues, conduct audits to ensure data accuracy, and make recommendations for process improvement
- Create custom reports, and provide periodic reports to various departments to help run the business
- Assist in development of Human Resources processes, procedures, and programs
- Responsible for documentation of People Operations processes and procedures
- Train & support entire HR team in using HR systems
- Assist People Operations Manager to roll out the goal setting and goal evaluation process
- Project lead various People Operations projects (i.e., onboarding and off boarding enhancements, process evaluation and improvements, mass reorganization activities)
- Support the People Operations Manager in the implementation of system-related projects including upgrades, annual updates, weekly/monthly refreshes, and data integrity
- Manage the preparation and submission of the annual AAP and EEO-1 report
- Other projects/duties as assigned/required
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People Operations Coordinator Resume Examples & Samples
- Provide coordination and scheduling support for the bi-annual performance review process, learning & development training programs, compensation reviews, and other key People Ops processes
- Support general administrative work as needed, particularly related to our total rewards programs (employee benefits administration, annual open enrollment process, execution of compensation changes and audits, etc.)
- Maintain employee data in our HRIS including updating organizational structure changes, job titles, and salary increases
- Create and maintain employee files and audit overall data integrity across all of our systems
- Support a high quality onboarding experience by running background checks and reviewing candidate documentation
- Be the first line of contact for all employee questions sent to the internal People Ops email alias
- Conduct employment verifications and handle unemployment claims
- Assist in ad-hoc HR projects across the team as needed
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Senior People & Operations Manager Resume Examples & Samples
- B.A. or B.S. from accredited university required
- 3-5 years of professional experience in the Operations, Human Resources, or Nonprofit Management
- Experience managing multiple, highly detailed projects across a fiscal year
- Ability to work under pressure and respond to short deadlines
- Strong computer skills: Word, Excel, Outlook, PowerPoint
- Strong track record of learning new technology systems and tools quickly
- Think Strategically: Ability to balance both short term demands with long term vision and realities within a strategy that will support the current and future success of a system; Strong proven ability to manage competing priorities while staying committed to a strategic plan
- Execute to Results: Lead self and others towards a large goal while celebrating small wins and adjusting approach when needed; Set achievable milestones and reach or exceed goals. Hold others accountable (peers and supervisors included) and achieve buy-in around shared goals. Manage multiple priorities and people, with an understanding of the difference between urgent and important. Balance own priorities with the priorities of others, and be flexible in the management of people and tasks
- Problem Solving and Decision-making: Strong proven ability to make complex and difficult decision that maximize on input and buy in and show leadership in the follow through. Experience making decisions without complete data, or decisions with no easy solution that affect multiple parties. Proven ability to be committed to a process and decision making structure. Ability to raise solution oriented flags that ensure the success of the Operations team and the site
- Communicate: Communicate with diverse groups, including but not limited to departments at City Year New York, City Year Headquarters, external vendors and contacts. Communicate clearly through various forums, including verbal and written, with an ability to motivate and lead peers and the City Year New York community. Build strong interdepartmental relationships through communication and collaboration. Experience drafting communication on behalf of others with keen awareness of audience and impact. Demonstrated ability to present ideas with clarity, credibility, humility and tact
- Develop Relationships: Track record of strong relationships building, both internal and external to an organization. Past relationships result in mutually beneficial partnerships that benefit an organization and the community at large
- Develop Talent: Experience directly managing and growing high functioning staff members. Ability to marry HR processes with talent development finesse that supports the growth of staff members at various points in their career. Experience creating and leading trainings, comfortable coaching peers and other staff members, and committed to the investment in people
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People Operations Coordinator Resume Examples & Samples
- Coordinate registrations, updates, and cancellations of benefits for associates
- Manage day-to-day standard benefit queries from associates
- Escalate non-standard benefit requests as appropriate
- Provide reports and manage data as needed for payroll, finance, benefit specialist, and benefit vendors (employee census, salary data, employee data)
- Update and maintain benefit handbooks and documents as well as online platforms
- Coordinate standard renewals of all benefits with benefit specialist and benefit vendors
- Process benefits invoices
- 2-3 years of experience in HR, benefits, or a shared-service environment
- Advanced English verbal and written communication skills; additional European languages are a plus
- Bachelor's degree is an advantage
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Senior Manager, People Operations Resume Examples & Samples
- Leading strategic planning and development for all people operations processes including; Recruiting, Professional Development, and Performance Management
- Reimagining every process to ensure a more diverse and inclusive team
- Growing the team through effective recruiting, supervising a full-time technical recruiter, and stepping in as needed to meet targets
- Iterating on our on-boarding process to ensure that all staff have the ability to succeed while contributing to our growing team from day one
- Developing a comprehensive Professional Development program for all staff to include; coaching for new managers, staff development opportunities appropriate for every team, and customized support for individuals as needed
- Supporting and nurturing CfA’s unique culture through formal and informal tracking of employee morale and engagement
- Evolving an HR infrastructure to support the growth of the organization
- Collaborating with Code for America’s Talent initiative which connects technical talent with governments to help solve some of our nation’s biggest challenges
- Ensuring the expression of values through all People Operations reflects the needs and beliefs of Code for America, namely
- O A drive towards outcomes
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Head of People Operations, Malaysia Resume Examples & Samples
- Grow & retain a highly performing workforce that fits the business needs now and in the future
- Deliver high quality and impactful end-to-end People Operations services to the business
- Engage with the workforce to ensure alignment on the business mission, culture transformation and deployment of our core values
- Talent Planning
- Talent Performance, Development and Retention
- Talent Engagement
- Great understanding on local labour environment and regulations a strong plus
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Head of People Operations, Philippines Resume Examples & Samples
- Develop Lazada eLogistics as the employer of choice in the e-commerce logistics space
- Understand the talent needs within the business and ensure our pipeline can deliver the requirements
- Foster a high performing and engaging culture within the Logistics business
- Talent Acquisition
- Talent Compliance and Audit lead
- University Degree along with a specialist HR qualification preferred
- Approximately 7-10 years’ relevant broad spectrum HR experience with logistics, fulfilment, factory or manufacturing operations preferred
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People Operations Resume Examples & Samples
- Provide support to employee and internal stakeholder inquiries around Global Mobility processes, policy, and issues
- Conduct outbound calls for issue resolution and follow-up
- Maintain a commitment to our service level agreements (SLAs) around responsiveness and customer satisfaction
- Input data into various Global Mobility systems and oversee audits to verify data discrepancies between systems and ultimately, resolve data discrepancies
- Act as a point of contact for vendors, including answering data requests, tracking of budgets, contracts, purchase orders, identifying and resolving vendor issues, overseeing the day-to-day vendor transactions
- Develop and maintain process documentation, including the management of Global Mobility wiki pages and employee facing resources
- Track various employee transitions such as employee travel assignments, temporary assignments and relocations
- Maintain employee files in the SpringCM document management system
- Assist with Global Mobility events, including coordinating orientation for transferring employees
- Run and produce various, requested reports, including ad hoc and financial reports for vendor spending
- 2+ years People Operations / Human Resources experience
- Ability to perform in fast-paced, agile environment
- Computer skill including experience with MS Office applications
- Excel skills including the ability to create pivot reports, vlookups, and charts/graphs partnered with analytical and problem solving skills
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People Operations Business Partner Resume Examples & Samples
- A comprehensive and proven HR business partner experience in fast paced, collaborative working environment
- At least 10 years of experience
- IT savvy, data driven
- Minimum Bachelor Degree
- Strong interpersonal skills and ability to communicate and team effectively at all levels
- Commercially astute to understand the business strategy in people terms and then determine how they can help deliver that strategy through targeted interventions, processes, policies, services and tools
- Insights led utilising data to reinforce decision making and drive interventions that link back to the overall business strategy goals, such as time hire, talent retention
- Coaching people across all areas in order to increase morale, accountability and clearer expectations
- Able to get the basics right quickly to earn credibility with stakeholders
- Proactive and do not wait for problems to resolve themselves which saves business units valuable time and risk
- Role model what is expected to support a more cohesive work and team environment
- Able to thrive in a VUCA (Volatile, Uncertain, Complex and Ambiguous) environment
- Self motivated, self confident, stress resistant
- Excellent English communication skills
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People Operations Specialist Bucharest Resume Examples & Samples
- 2-5 years previous Human Resources experience in a complex, fast paced environment
- Knowledge of Human Resources practices and principles
- Essential technical skills: Excel, Word, Powerpoint. Experience with an HRIS preferred, but not crucial
- Ability to gracefully handle competing priorities simultaneously
- Outstanding follow through, self directed and highly motivated with a strong sense of urgency
- Excellent writing skills and ability to make updates and changes as needed to intranet and documentation
- Strong time management skills and ability to make judgment calls
- Ability to work collaboratively with remote leadership
- Open to give and receive feedback
- Ability to establish strong relationships within all levels of an organization
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Head of People Operations Resume Examples & Samples
- World Class Service - The People Operations team provides a range of services to colleagues and managers, from payroll to employment law consultancy and People Systems development and MI / Reporting. This role is responsible for leading this team and therefore providing an amazing service to all colleagues and managers at TalkTalk, whatever their question or query, through being ‘easy to do business with’
- Leadership – The team of nine are well established and knowledgeable. You will make a difference by driving and developing them to become an even more collaborative and high performing team. You will have a coaching mentality to performance and continually develop them to achieve their full potential and grow. You will look to raise the bar, lead new ways of working and put the colleague at the heart of everything we do
- ER - You will have responsibility for leading the employee relations strategy for the business, considering how ER can support the delivery of the business strategy, from policy and procedure to data and insight. You will, along with the team, identify trends and appropriate interventions that will benefit the business, such as training, team coaching, line manager briefings / updates
- Policy & Process - You will ensure that all policies remain compliant with internal and external legislation and align with our organisational “tone of voice” and aspirations to be a Great Place to Work wor. You will have guardianship of our HR data and you will ensure continual improvement of all our processes
- Audit - You will lead on key internal and external audits, driving change / improvements where it is identified to be necessary
- Payroll - Managing 3rd party outsource relationship with our payroll and background checking provider will be a key part of the role too, ensuring adherence to service levels and the terms of the contract. You will also lead on the review of this when the contract is up for renewal, possibly leading a re-tender process and ensuing payroll migration
- People Analytics – You will first of all ensure that we have excellent data and reporting that drives data driven business decisions. In addition, you will lead the way in thinking about how we can add more value to the business through developing our analytics capability
- CIPD Qualified
- Excellent employment law advice experience
- Excellent problem solver and creative thinker
- Commercially focused
- Great relationship builder
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HR People Operations Analyst Resume Examples & Samples
- Process payroll and research and resolve complexities associated with pay
- Analyze problems, determine solutions and make decisions based on relevant information and established procedures
- Ensure compliance with key controls and data privacy
- Electronic personnel file creation and maintenance
- Candidate reference and background screening
- Assist with leave and benefits requests
- Identify business process improvements
- Pay and leave reconciliation and analysis
- People Operation metrics reporting
- 1-3 years of experience in an analyst role
- Resourceful, with proven analytical and independent problem-solving skills, able to make decisions
- Ability to meet deadlines and follow through on assigned duties in an independent manner and manage and prioritize multiple tasks
- Demonstrated analytical, collaboration, leadership, critical thinking, and time management skills
- Ability to work well under pressure; ability to maintain a service-oriented approach
- Strong verbal and written communication skills, and interpersonal skills
- Intermediate to advanced proficiency in MS Excel and Word
- Ability to work effectively independently and in a team environment
- Experience with PeopleSoft and Kronos or equivalent is preferred
- Demonstrate ability to achieve results
- Some travel may be required up to5%
- Undergraduate degree or equivalent knowledge and work experience
