Customer Value Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the customer value job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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B Miller

Beverly

Miller

207 Genoveva Stream

Phoenix

+1 (555) 938 7503

207 Genoveva Stream

Phoenix

Phone

p +1 (555) 938 7503

Experience Experience

New York, NY

Customer Value Evangelist

New York, NY

Schaefer Inc

New York, NY

Customer Value Evangelist

Works closely with virtual sales team, account managers and executives to facilitate timely response to highly qualified, high revenue potential leads
Develops strategy to work with customers and internal resources to coordinate contract renewals
Manages the protection of revenue for the existing renewal stream
Develops and maintains positive customer relationships
Networks within the account to find new opportunities and new contacts
Provides recommendations regarding contracts and contract issues to other sales staff
Works with customers and internal resources to coordinate contract renewals

New York, NY

Customer Value Associate

New York, NY

Hoeger Inc

New York, NY

Customer Value Associate

Providing a clean, stocked, well zoned store
Assisting customer in locating merchandise
Working picks from automated systems
Reviewing workload for assigned area(s) of the store
Practicing the 3 Meter Rule
Responding to customer requests for information and service
Correcting Perpetual Inventory – PI and shelf capacity errors

present

Detroit, MI

Customer Value Discovery Manager

Detroit, MI

Altenwerth-Cormier

present

Detroit, MI

Customer Value Discovery Manager

present

Consider constrains/dependencies between and with ongoing initiatives
Work effectively with globally dispersed organizations, and ensure a strong, team-oriented working relationship
Implement and improve procedures and processes to optimize program effectiveness
Detail-oriented, results-oriented, collaborative, and pragmatic but innovative and creative
Excellent business acumen, self-directed, relationship-oriented program lead, willing to take initiative, propose ideas and solutions, make decisions and resolve issues
Prioritize and sort initiatives along business value business feasibility and effort/risk assessment through line of business specializing in mobile and app strategies
Link customer strategy to corporate strategy and business outcome

Education Education

Bachelor’s Degree in Business

Strayer University

Bachelor’s Degree in Business

Skills Skills

Analyzes program profitability, revenue, margins, bill rates and utilization
Assures programs receive appropriate revenue recognition, timely and accurate invoicing, and monitors receivables for project
Ability to expand the contract value with the customer through inclusion of either new technology or expanded service offerings
Provide global governance for multi-national LTSAs on global changes, operational documents, and reporting structure
Ensure consistent use and implementation of all services which are part of the LTSA
Collaborate with and guide local LTSA managers dealing with local day-to-day activities
Manages day-to-day operational aspects of programs, identifies issues and risks and puts forth mitigation plans to minimize schedule delay and costs
Work with the customer liaison to constantly measure and improve the collaboration between Emerson and the end user customers so that maximum value is delivered to the customer and customer loyalty increases
Measure and report performance-based KPIs from global sites, consistent with the Long Term Service Agreement (LTSA) terms to identify overall compliance to the agreements

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15 Customer Value resume templates

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Intern, Rbwm-customer Value Management Resume Examples & Samples

The RBWM business continues to operate under a challenging rate environment. Overall product spreads remain tight and at near historic lows given the financial turmoil of 2008-09, coupled with intense competitive pressure. Going forward it is critical that this book of business is managed to ensure pricing that protects both the Bank’s NII and annuity revenue streams and increasingly reflects customer value relationship pricing that aligns behind our core customer propositions. This will help drive overall profitability as well as ensure that the rationalisation work rightly aligns behind core propositions
As the RBWM business works to acquire the right type of new customer and capture greater share of wallet from our existing base, increasing strategic focus and resource is now being marshalled to build and support HBCA’s core customer propositions – Premier, Advance and Mass. As both product development and marketing align behind these customer propositions, the deposits team needs to ensure that overall pricing for HBCA products as well as feature set broadly align with a ‘good, better, best’ positioning
The position supports overall strategic objectives and goals of the retail business and supports daily operations
Available to work maximum 12-14 week internship (May 18 or 26 – August 29, 2015)
Applicants have finished their 2nd or 3rd year of a BA degree or 1st year MBA
Overall minimum GPA of 3.0
Eligible to work in Canada
Well developed communication skills
The individual will require strong planning, analytical, statistical and project management skills
Excellent written and verbal communication skills are a must; strong cognitive skills; an understanding of the strategic goals of retail banking
Strong inter-personal with an ability to work with across a diverse group of stakeholders
The person must be an organizational team player able and work in a cohesive team that fosters high performance and a strong customer focus
The post holder must be a well-rounded individual capable of handling many competing demands

Manager, Customer Value & Attribution Resume Examples & Samples

Lead customer value efforts and transform migration and attrition understanding into actionable insight for use in customer marketing strategies
Oversee the analytics Toolset (SQL, BigQuery, etc.) and integration to daily execution by marketing teams and the company
Advanced capabilities in extracting and manipulating large data sets

Head of Customer Value & Attribution Resume Examples & Samples

Leverage deep understanding of predictive analytics. Evolve the data infrastructure to support omni-channel insights and strategies
Determine near-term and long-term customer values and lifecycle metrics to support marketing investment optimization
Evaluate demand attribution solutions and work with internal stakeholders
Determine impacts of marketing spend on overall customer value
Ensure data integrity and functionality in order to help determine customer value and attributions
5+ Years working with business analytics
Advanced expertise in utilizing complex analytic techniques within the retail industry
Proficient in utilizing statistical methods to test hypothesis, develop insights and make recommendations
Ability to multitask and manage multiple projects at once
Proficient in data mining software such as SAS/SQL or equivalent

Country Head of Customer Value Management Resume Examples & Samples

The position leads a large organization of over 250 individuals comprised of diverse functional teams with varied experiences and skills, ranging from complex analytical modeling to a more routine operations function
The position manages culturally diverse teams in a matrix reporting structure
In addition the position is responsible creating and enforcing scalable processes and structures that allow the organization to meet all legal, regulatory and Group requirements, while simultaneously providing enough adaptability to the fast-changing macro environment, competitive pressures and internal strategies
Minimum of fifteen years proven and progressive analytical, planning and project management experience within a marketing and project management function or equivalent, including a minimum of seven years proven management experience or equivalent
Minimum of a bachelor’s degree in business, related field or equivalent experience
Strong managerial, communications, project management, organizational, lateral thinking, strategic planning, analytical, mathematical, decision-making, interpersonal and leadership skills
Proven track record in leading and managing change, particularly given the organization’s continually evolving nature
Strong business acumen and ability to continually make trade-off decisions
Ability to seek out and improve on best practice and capability
Sound understanding of the Company’s branch network, customer segments, products offered and competitive market
Ability to build long-term relationships with all stakeholders (customers, employees, peers, etc.)
Series 6, 63, Life and Health Insurance licenses are optional but not required for this role

Customer Value Manager Resume Examples & Samples

5+ years of industry experience (commercial, marketing, or finance preferred)
Ideally, you have experience in airline operations, aircraft performance & analysis
Strong technical acumen – ability to understand jet engine design & architecture, you’ll be spending a lot of quality time with our allies in engineering
Strong financial acumen – ability to build & assess economic models
Be authentic – we need YOU, it is too exhausting when you pretend to be someone else
Be proactive & strategic – an entrepreneurial systems-thinker that can connect & learn
Be intellectually curious – a problem solver who loves to learn & uncover new insights
Be a clear thinker – a communicator who can articulate insightful analysis that can drive strategic business recommendations
Be positive – have a “can do” attitude, passionate and ability to inspire others
Be proactive - small company entrepreneurial attitude & large company discipline
Be a team player and coach – lead by example, ethics & integrity is the foundation of everything we stand for at Pratt & Whitney

Product & Customer Value Manager, Netherlands Resume Examples & Samples

At least 5 years of Pharmaceutical brand management experience, preferably in the Neurology,
Preferably at least 2 years Pharmaceutical sales experience
Scientific, medical, paramedical and/or business management training
Written and spoken proficiency in English
Several years of experience in the pharmaceutical industry, ideally in marketing and/or sales
Experience in pharmaceutical product management
Good IT skills
Demonstrated ability to prioritize and manage multiple projects, and effectively influence, collaborate, and communicate with internal and external business partners

Customer Value Exec Resume Examples & Samples

Provide initial and on-going training to users of the full range of Dow Jones products
Make regular contact with clients via telephone calls, online trainings and on-site visits
Expand usage of Dow Jones products by existing clients
Highlight at-risk clients to sales and management and develop a strategy to retain revenue
Liaise with Account Manager with regards to reasons for risk, main problems encountered, product development ideas, etc
Work on retention initiatives for selected customers with the extended sales team available
Identify potential up-selling opportunities within your client base and pass on any leads to sales colleagues
Liaise with US, Continental European and Asian offices when necessary for global clients
Maintain customer details, record interaction with clients and training visits in the CRM; work as a team with CVEs in other offices, offering assistance/cover when needed
First experience in either a sales or sales support role
Excellent interpersonal and communication skills
Strong willingness for resolving partner/customer issues and building partner/customer loyalty in a timely manner
Ability to build and develop collaborative relationships
Ability to prioritise account penetration/management activities to optimize sales productivity
Fluent in German language

Lifecycle Services Customer Value Manager Resume Examples & Samples

Measure and report performance-based KPIs from global sites, consistent with the Long Term Service Agreement (LTSA) terms to identify overall compliance to the agreements
Work with the customer liaison to constantly measure and improve the collaboration between Emerson and the end user customers so that maximum value is delivered to the customer and customer loyalty increases
Ability to expand the contract value with the customer through inclusion of either new technology or expanded service offerings
Ensure consistent use and implementation of all services which are part of the LTSA
Provide global governance for multi-national LTSAs on global changes, operational documents, and reporting structure
Collaborate with and guide local LTSA managers dealing with local day-to-day activities
Manages day-to-day operational aspects of programs, identifies issues and risks and puts forth mitigation plans to minimize schedule delay and costs
Monitor the collaboration site for required actions and ensure that local service offices (identified in the LTSA) respond appropriately
Assures programs receive appropriate revenue recognition, timely and accurate invoicing, and monitors receivables for project
Analyzes program profitability, revenue, margins, bill rates and utilization
BS Engineering or Computer Science + 8 years of customer services or account management or project management experience; OR MS Engineering or Computer Science + 7 years customer services or account management or project management experience
Minimum 6 years’ experience in industrial process control lifecycle services, program management or management role (PMP Certification a plus)
MBA Preferred
Worked across multiple geographic locations in implementing SLAs (e.g. America’s, Europe, Asia, Middle East), preferably with varying types of channels (direct and representative based)
Strong preference for Process Control Automation experience either in plant operations or plant engineering (DCS, MES / Operations Management, Safety Systems or similar high technical solutions) and lifecycle services (advanced control, optimization, simulation, training, asset management, turnarounds, shutdowns, upgrades, etc.). Understands customer needs around total automation lifecycle, especially in OPEX challenges and pains
Candidate must be a creative problem solver. Excellent verbal and written communication skills are crucial
Experience with a Business Partner/Field Service Organization relationship is strongly preferred
Demonstrated ability to establish effective relationships with customers, business partners and internal organizations to deliver successful lifecycle services
A broad network of contacts within the Emerson, Process Solutions Group service organization is a plus

Customer Value Associate Resume Examples & Samples

Reviewing workload for assigned area(s) of the store
Completing price changes
Picking and stocking merchandise
Correcting Perpetual Inventory – PI and shelf capacity errors
Working picks from automated systems
Completing backroom bin audits
Finalizing counts of merchandise on hand
Completing warehouse claims
Working well on his/her own and requiring very littler supervision and follow-up
Excelling in a team working environment
Being flexible based on the freight flow and demand Qualification Requirements
Job Title:* Customer Value Associate
Req ID:* 748544BR
Canada Walmart Division:* Retail Hourly Associates
Province:* Ontario
Canadian Cities:* Ancaster
Store Location:* Wilson St. & Shaver Rd
Employment Type:* Hourly PT

Customer Value Management Manager Resume Examples & Samples

1 year+ SAS programming experience is must
Excellent knowledge of big data analysis/ data-mining/ CVM techniques
Knowledge of the insurance/bank industry and products
Product development and new product launch experience
CRM knowledge and preferably hands-on experience
3~5+ years technical expertise in the data mining model building, data warehouse building and marketing campaign strategy planning
Master degree in MIS, Statistics, Computer science, Mathematics, Business Management, Marketing or relate

Senior Executive, Customer Value Management Resume Examples & Samples

Apply advanced analytic technique to develop and deploy statistical modeling but not limited to propensity-to-buy models, predictive model, next best offer, customer segmentation etc
Drive and implement the customer targeting of marketing campaigns including upsell, cross sell, winback, retention etc…
Monitor model performance and conduct pre & post launch analysis to evaluate campaign effectiveness
Translate data into specific and effective recommendations and plans for campaign strategy
Conduct deep dive customer analysis to identify business opportunities from customer portfolio
Work closely with internal stakeholders in providing business insights to support the sales growth
Assist in project management and preparing the presentation materials to Manager
Work with other team members to design and develop the analytical DataMart
University graduate or above in Statistics, Information System or related disciplines
Minimum 3 years working experience in financial services, insurance or related industry
Strong end-to-end model deployment and campaign analytical skills; Online analytic and segmentation experience preferred
Excellent communication, problem solving and execution skills
Good business sense, independent, a fast learner and able to work under pressure
Excellent knowledge in SAS/Base or SAS EM, SQL and MS Office
Proficiency in both written and spoken English and Chinese

Customer Value Analysis Manager Resume Examples & Samples

Advise senior management on strategies, manage roadmaps and operating plans for to increase customer value across Groupon
Develop strong partnerships with business leaders to drive integration and implementation of customer value metrics. Develop customer value data requirements and communicate to analytics and engineering teams
Build standardized valuation frameworks to measure the cost and benefit of each customer action (i.e. lifetime value of reactivating customers, incremental mobile app download, etc.)
Perform ad-hoc, deep dive analysis; helping identify areas of inefficient investment and highlighting the winning strategies on which Groupon should double-down
Track and report on performance of promotional campaigns and optimize promotional pricing
Plan and execute methodical A/B tests to validate or measure customer value impact assumptions
Identify key customer behaviors that drive customer value, and determine which levers most efficiently drive these behaviors
Perform deep analysis on the financial implications of broad customer behavior shifts, like the migration toward mobile devices and away from web, providing senior leadership with specific and actionable guidance
Bachelor's degree in Business, Finance, Accounting or Quantitative Field
6+ years of relevant work experience with a heavy emphasis on data analysis and customer marketing
Strong communication and relationship building skills, with the ability to interpret and summarize data to help achieve strategic and operational goals
‘Builder’ mentality – identifies problems quickly and is eager to build solutions from scratch, not just improve on others work
Comfortable with a fast-paced, always-on, start-up environment
Must have great analytical skills, strong business judgment and be an excellent project manager and prioritize well
Proven ability to extract meaningful and actionable insight from large, disparate datasets
Advanced SQL, Google Sheets, MSFT Excel, Tableau

Senior Regional Customer Value Discovery Manager Resume Examples & Samples

Work with presales, services, development, and proposal professionals to design and measure cross-functional strategic initiatives, functional roadmaps, proposed solution architecture, and creative proposal options
Work effectively with globally dispersed organizations, and ensure a strong, team-oriented working relationship
Create transparency and measurability for team efforts and platform
Bachelor’s Degree in Business, Finance or related area, or equivalent experience
Extensive business experience in sales/consulting/industry
Excellent business acumen, self-directed, relationship-oriented program lead, willing to take initiative, propose ideas and solutions, make decisions and resolve issues
Experience in developing and deploying long term IT roadmaps
Experience in heterogeneous landscapes and integration technologies
Global leadership
Experience with B2B Enterprise sales in a technology environment a must
System and process driven with project or program management experience
Ability to comfortably work in a fast paced and deadline driven environment
Detail-oriented, results-oriented, collaborative, and pragmatic but innovative and creative
Able to manage multiple projects simultaneously and you thrive in a dynamic, changing environment
Highly organized and ability to structure compelling presentations articulating business benefits, comparative analysis, and return on investment

Customer Value Discovery Manager Resume Examples & Samples

Prioritize and sort initiatives along business value business feasibility and effort/risk assessment through line of business specializing in mobile and app strategies
Link customer IT strategy to corporate strategy and business outcome
Consider constrains/dependencies between and with ongoing initiatives
Execute effectively against strategic direction and priorities
Manage and lead teams of 5+ to successful execution
Implement and improve procedures and processes to optimize program effectiveness
10+ years of strong business experience in sales/consulting/industry
Bachelor’s Degree in Business, Finance or related area. MBA preferred
Highly experienced in meeting facilitation and assimilating team dynamics to drive effective collaboration within cross-functional teams
Exceptional written and verbal communication, and negotiation skills with the ability to present to all position levels, from individual contributors to executives

Head of Customer Value Proposition Resume Examples & Samples

Analysing, monitoring, collating and managing changes on the commercial and market performance to provide clear and relevant information to key stakeholders
Developing and building business cases by working with other business areas
Working with customer facing teams to understand any gaps in our offering
Contributing to the development of product collateral and other materials for delivery
Defining both new and renewal pricing strategies based on cost profitability analysis

Customer Value Evangelist Resume Examples & Samples

Addresses customer inquiries with appropriate internal resources to ensure customer satisfaction with SAS solutions and services
Networks within the account to find new opportunities and new contacts
Delivers client presentations at SAS events
Provides recommendations regarding contracts and contract issues to other sales staff
Manages the protection of revenue for the existing renewal stream
Assesses account needs and recommend appropriate solutions by applying knowledge of Institute marketing goals and objectives, SAS applications, supported hardware platforms, marketing and business trends, and industry knowledge
Works closely with virtual sales team, account managers and executives to facilitate timely response to highly qualified, high revenue potential leads
Bachelor's degree, preferably in Business, Marketing, MIS, or other relevant discipline
Minimum of 2 years of experience in the sales, marketing, or technical support of computer software solutions (including related training products and services), computer hardware, or telecommunications software/hardware
Previous experience or interest in Public Policy

Senior Manager Customer Value Management Capability Resume Examples & Samples

At least 6-8 years of practical experience in direct marketing / data base marketing / next best activity / real time marketing in a dynamic marketing organization (capability focused)
Minimum 4-6 years Telecommunications experience
Advanced Excel and Power Point skills essential
Extensive practical experience of multi-channel marketing, with a particular emphasis on e-channels (SMS, MMS, Email)
Extensive knowledge and experience of developing technical solutions in the CRM / CBM area
Proven track record in developing science based marketing capabilities and driving innovation within a company
Extensive in-depth knowledge of a broad spectrum of operational marketing technologies, including: data warehousing, campaign management, campaign optimization, propensity modelling, Real Time Marketing / inbound decisioning
Technical Expertise
Adaptable/ Flexibility
Commercial Awareness
Customer & Results Orientation
Integrity & Cultural Awareness

Customer Value Resume Examples & Samples

Responsible for Special Customer Data Quality in Asia Pacific or Global as per account assigned
Ensure correctness of shipping information and completeness of delivery to customer within specific timeline
Act as a coordinator in term of information quality between operation and regional / local key account team
Propose for process improvement for Special Customer Data Quality checking processes
Acknowledge and understand customer's specific requirements and company's service package toward responsible key account
To be a "Quality Assurance" and screen on correctness and completeness of shipment's information before sending to customer within specific timeframe
Perform daily data quality checking for responsible account according to agreed criteria mentioning in Standard Operating Procedure
Ensure that operations input correct and complete customer's shipment details in company shipment record software
Ensure all needed data transmission successfully to KN Login(company system)
College or above
Basic English reading and writing skills
Basic Microsoft Office
Be able to set reasonable time frame for task completion
Be able to find out the root cause of a mistake with immediate improvement
Be able to communicate with counterparts clearly for problems or issues

Customer Value Management Manager Resume Examples & Samples

Analyze customer profile and provide insight into customers’ behavior and preferences at different stages throughout customer life time value in order to
Define sales and non-sales strategy to maximize value of the customer including retention, loyalty, cross and up-sell, channels & customer lifecycle, value migration management
Define base offers and provide input into proposition design
Define new revenue opportunities
Based on the insights and assumed new revenue opportunities, conduct test & learn projects to validate the assumptions. This includes planning, execution, post-campaign analysis
Align business goal & coordinate with stakeholders Coordinate with stakeholders i.e. sales, product, IT, operation, persistency, CEM, and CS to carry out test & learn and bring strategy to live
Driving new projects in analytics including new tools useful for business: big data, voice analytic, web analytic
Bachelor degree in statistics, business, marketing fields
Business competency: understanding behavior of consumers, and generate actionable customer insights
3-5 years of experience in CRM, data analysis, or strategic planning is preferred
Insurance background is an advantage
Technical skills in SQL, SAS, SPSS is an advantage

Customer Value Proposition Manager Resume Examples & Samples

Monitor industry and customer relevant innovations and trends which influences our customers
Identify opportunities for new or improvements of existing products and services through deep understanding of customer needs and customer feedback on current services offered
Scope, design and test new or improvements to products and services in close collaboration with functional and project owners
Engage our customers in the development of future product offerings ensuring strong customer uptake
Enhance the organizational understanding of different customer segments, their needs, behaviors and attitudes
Push the organization to be customer centric through strong engagement
Facilitate a concept development process with clear milestones, activities and stage gates
Collaborate with vendors to increase scale of customer research

Customer Value Specialist Resume Examples & Samples

Build & update economic tools that quantify the value of our products & services from an airline operator perspective
Train employees & customersin understanding economic models and tools that help quantify the impact of our game-changing technologies
Capture market insightsby learning with customers to understand the key assumptions & levers that drive economic value

Customer Value Specialist Resume Examples & Samples

5+ years of commercial, marketing, or finance experience
Financial acumen – ability to build & assess economic models
Excellent written and verbal communication skills with proficiency in building clear, compelling value propositions that can be quantified
Positive “can do” attitude, passionate and able to show commitment and to inspire others
Large company discipline...small company entrepreneurial attitude
Team player and coach – leads by example, ethics & integrity is the foundation of everything we stand for at Pratt & Whitney

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