Customer Engagement Executive Resume Samples

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B Russel

Bethel

Russel

66151 Junior View

Detroit

+1 (555) 810 7697

66151 Junior View

Detroit

Phone

p +1 (555) 810 7697

Experience Experience

New York, NY

Customer Engagement Executive

New York, NY

Ruecker, Will and VonRueden

New York, NY

Customer Engagement Executive

Develop and implement account strategies and implementation plans that further existing account adoption and identify new business opportunities within assigned accounts. These plans should
Develops strategic plan for achieving software adoption and business results across a large customer portfolio
Monitors implementation process and manages customer relationship post deployment, providing the tools and resources necessary for the customer to succeed
Regularly engages with customers to benchmark performance, establish KPI’s, provide best practices and address issues
Takes ownership of expansion opportunities
Works closely with customer to ensure high levels of satisfaction
Collaborates with AE’s to coordinate activities, identify incremental bookings opportunities, and develop account plan

Philadelphia, PA

Senior Customer Engagement Executive

Philadelphia, PA

Hettinger Inc

Philadelphia, PA

Senior Customer Engagement Executive

Increase spend under management, network adoption, transaction volume and trading relationships on the Network
Act as central point of contact for subject-matter expertise for SAP Workforce Performance Builder
Consolidate and manage customer feedback and ensure close collaboration with product support and solution management
Define and roll-out global adoption program for SAP Workforce Performance Builder
Proven project management and customer management competencies
Working and managing through different internal and external software systems on a daily basis. (i.e. SAP CRM, MS Office, Smartsheet, etc…)
Manage a rolling six quarter portfolio of HEC renewals

present

San Francisco, CA

Senior Customer Engagement Executive With French

San Francisco, CA

Ryan, Howe and Maggio

present

San Francisco, CA

Senior Customer Engagement Executive With French

present

Increase maintenance revenues under management through improved renewal rates, cross or upsell and Maintenance Winback
Develop and implement account strategies and implementation plans that further increase revenue retention and growth
Complex Account Management
Manage new account assignment into portfolio
Track SLA performance and overall customer satisfaction
Deal management and commercial negotiation of the entire opportunity (from opportunity to close) for renewals
Multi-lingual depending upon region

Education Education

Bachelor’s Degree in Honesty

Central Michigan University

Bachelor’s Degree in Honesty

Skills Skills

Capability to acquire a thorough knowledge of our products and be able to communicate and demonstrate their value
Relevant projects that demonstrate your communication and interpersonal skills, as well as a strong work ethic that delivers high quality deliverables
Ability to implement a customer lifecycle vision with quantifiable improvements linked to business objectives
Strong oral and written communication skills with the ability to credibly present recommendations to senior levels in the organization
Strong ability to organize, prioritize and execute to meet your goals in time
Possess a strong desire to work in a dynamic, fast paced organization
Professional, respectful and a rationale challenger
You’ll relish a challenge; demonstrate resilient, adaptable to change, and enjoy a fast paced environment,
Deep sense of accountability and ownership
Ability to engage executives (internal and external)

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14 Customer Engagement Executive resume templates

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GCG Customer Engagement Executive Resume Examples & Samples

Minimum 2 years experience in sales will be preferred
Passion for sales and able to work well in a team
Positive mindset and enjoy taking accountability of sales performance
Able to thrive in a fast pace environment and undertake sales deliverables challenges
Preferably BCP & PGI certified but it is not a MUST

Senior Customer Engagement Executive Resume Examples & Samples

Develop and implement account strategies and implementation plans that further existing account adoption and identify new business opportunities within assigned accounts.These plans should
Ensure rapid adoption and enablement of solutions that drive network value for the customer
Drive opportunity development (including growth and qualification of pipeline in conjunction with assigned Account Executives) and accurate forecastingof the renewal and network growth opportunities
Deal management and commercial negotiation of the entire opportunity (from opportunity to close)for renewals
Facilitate quarterly Account Reviews with customer and Account team members to confirm ongoing customer account goals and strengthen relationships
Financial systems, financial planning and enterprise resource planning expertise

Senior Customer Engagement Executive Resume Examples & Samples

To increase customer satisfaction, retention, renewals, references and upsells by building strong relationships with key customer stakeholders and helping customers in solving problems by utilizing all possible resources and maximize the value of their partnership with SAP
CEE is responsible for customer engagement from signature onwards through the successful launch of the solution and posts launch for driving increased adoption, contribute and coordinate renewal activities
CEE will be the primary point of contact for the customer for SAP Hybris Cloud for Customer solution and to maintain customer satisfaction through implementation, issue mitigation, escalation management, and post-launch activities
CEE maintains a close working relationship with other departments in SAP and customer facing personnel necessary to support assigned accounts (e.g. AEs, GAD, Support, Deals Desk, CRE (if applicable) etc
Proactively collaborate with the local Marketing teams for CEC, to increase the reference base of SAP Hybris Cloud for Customers, CRM Best Process, Business Acumen in the respective market units
Proactively engages with customers for positioning of SAP Hybris Cloud for Customer Expert Services via workshops, best practices discussions in order to ensure they get maximum value from SAP solutions etc
The business value of the CEE function is based on achieving targets associated with renewals (coordination and ensuring a successful closure), creating referenceable customers, customer satisfaction (NPS) and identifying upsell / cross-sell opportunities at existing customer accounts and collaborating with other teams to close the same
Being a Point of View to the customer engagement, Facilitate successful onboarding of Net New Customers
He / She should have Bachelor degree, MBA, Other Master degree’s and Ph.D. are optional
Experience working in a global organization and proven record of working with cross-functional teams would be preferable10 years of industry experienced in the software industry and/or maintenance business with experience in project consulting or pre-sales activities would be preferred
Should have a proven record of growing the business within the customer organization and in the region
He / She has spent most the time in customer management and client facing responsibilities
Should have good experience in SAP CRM, SAP C4C with and a good understanding of Cloud Methodology, Cloud Delivery, and Cloud Solutions
Work experience in other CRM products will be considered if the candidate has proven record of accomplishment
Should possess a strong networking skill and stakeholder management ability
Should demonstrate an experience of connecting with the highest-level executives in customer organization in the context of either solution positioning or project delivery or post launch of the solution etc
10 – 20%

CEE / Hana Customer Engagement Executive Resume Examples & Samples

Expert business knowledge of the PaaS markets, including deep knowledge of the offerings in market today
Experience with cloud solutions
Proven effectiveness in building and scaling operational processes
Native/Fluency in Japanese/ Business level English

Senior Customer Engagement Executive Resume Examples & Samples

Competitive knowledge of PaaS solutions, such as BlueMix, Azure, and force.com
Ability to work effectively in a complex matrix and global environment
Excellent communication (oral and written), presentation, program management, and organizational skills
A self-starter, with energy and drive and the ability to manage multiple priorities

Customer Engagement Executive Resume Examples & Samples

Develops strategic plan for achieving software adoption and business results across a large customer portfolio
Takes ownership of expansion opportunities
Collaborates with AE’s to coordinate activities, identify incremental bookings opportunities, and develop account plan
Fluency in English, multi-lingual depending upon region, knowledge of at least 1 Western European language (in addition to English)

Customer Engagement Executive Resume Examples & Samples

Advocate critical product enhancements and issue resolution for your clients to Product Management, Consulting and Support
Manage customer references in your territory to support and allow new sales opportunities
Create and maintain a rolling four quarter view of your territory
Capability to withstand frequent and intense pressure as a result of challenging customer situations and a demanding workload; must be able to maintain a positive, solutions oriented and professional manner throughout
Strong oral and written communication skills with the ability to credibly present recommendations to senior levels in the organization
Capability to acquire a thorough knowledge of our products and be able to communicate and demonstrate their value
Deep sense of accountability and ownership
Fluent in German and English is a must, other European languages are a plus
Rapport building & conflict management skills
Your product know how about SAP Cloud for Customer (C4C) is a plus
Minimum of 5 years of experience working with external clients (account management, sales or project experience) either within an SAP OnDemand component and/or industry based. Alternatively you have gained an equivalent amount of experience in a customer facing role

Customer Engagement Executive Ariba Resume Examples & Samples

Monitors implementation process and manages customer relationship post deployment, providing the tools and resources necessary for the customer to succeed
Regularly engages with customers to benchmark performance, establish KPI’s, provide best practices and address issues
Works closely with customer to ensure high levels of satisfaction
Responsible for developing an Customer account plan
Maintains communication with Ariba functional groups which can positively impact customer’s adoption and / or resolve customer’s issues
Responsible for securing software renewals
Conducts customer business and opportunity diagnostics to analyze business case drivers, to identify program risks and to establish action plans that deliver near term results and continue to improve CCO business processes related to our network value proposition
Develop and execute quarterly plans that improve Spend adoption and SMPP yields across assigned customer portfolios
Multi-lingual depending upon region – Proficient in English and German
Excellent oral communication skills particularly over the phone
Proficiency in Microsoft Office: Excel, PowerPoint, Word and Outlook
1-3 years of Customer Management experience
5+ years of overall business experience
Strong track record of multi-tasking/being highly organized
Experience in inside sales, account management, SaaS renewals
Contract negotiation experience on either the buy or sell side
Experience in professional services with a focus on supply chain management
Experience in procurement and Document Automation technologies
Analytical, and commercial savvy
Strong negotiating skills

Senior Customer Engagement Executive Resume Examples & Samples

Assisting customers within their assigned portfolio with the development and execution of implementation plans and account strategies that result in broad solution adoption and the identification of new business opportunities. These plans should
Provide continued focus on the attainment of the customer’s stated HCM business objectives
Track overall customer satisfaction and usage
Expand business process automation across these key HCM solutions
Meet or exceed account-specific revenue and profitability goals for account portfolio including (but not limited to) renewals and subscription software expansion
Maintain a close working relationship with other regional business teams (such as SAP and Cloud LoB AEs, AGS support personnel, Global Account Directors, Managing Directors and other customer facing personnel) and corporate functions necessary to support their assigned accounts
Act as primary escalation point for cloud solutions within their portfolio
Drive opportunity development (including growth and qualification of pipeline in conjunction with the assigned Account Executive)
Deal management and commercial negotiation of the entire HCM subscription renewal(s) (from opportunity to close)
Facilitate quarterly Account Reviews with customer to confirm ongoing customer HCM account goals and strengthen relationships
Managing complex customer accounts
Multi-lingual a plus depending upon region

Senior Customer Engagement Executive Resume Examples & Samples

Proven project management and customer management competencies
5+ years’ experience in the following areas
Solutions Advisor Senior Specialist
Business Development Senior Specialist
Value Senior Advisor
Senior Solutions Sales Executive

Senior Customer Engagement Executive Resume Examples & Samples

To increase customer satisfaction, retention, renewals, references and upsells by building strong relationships with key customer stakeholders and helping customers maximize the value of their partnership with SAP
CEE is responsible for customer engagement from signature onwards through successful launch of the solution and post launch for driving increased adoption, contribute and coordinate renewal activities
CEE will be the primary point of contact for the customer for SAP Hybris Cloud for Customer solution and to maintain customer satisfaction through implementation, issue mitigation, escalation management and post launch activities
Proactively collaborate with the local Marketing teams for CEC, to increase the reference base of SAP Hybris Cloud for Customers in the respective market units
The business value of the CEE function is measured based on achieving targets associated with renewals (coordination and ensuring a successful closure), creating referenceable customers, customer satisfaction (NPS) and identifying upsell / cross sell opportunities at existing customer accounts and collaborating with AEs to close the same
A minimum of 10years work experience with majority of time spent in customer management and customer facing roles
Has a good understanding of Cloud Methodology, Cloud Delivery and Cloud Solutions
Should demonstrate an experience of connecting with the highest level executives in customer organization in context of either solution positioning or project delivery or post launch of the solution etc
Should possess a strong business acumen and understanding of CRM Business Processes as well as Best Practices
Master equivalent: optional
MBA / Ph.D.: optional

Customer Engagement Executive Resume Examples & Samples

Contacting potential customers to gain an understanding of their concerns. Qualify and promote CWT via telephone, email & digital platforms and any other channels to create new opportunities, specifically meetings for the field sales team
Produce and distribute communication campaigns accompanied by approved point of sale material and to follow up with the aim of securing appointments for the field sales team with their key prospects
Work closely with the CWT field and support team on prospecting activity and increase the database through the identification of potential new clients, especially in the digital space on LinkedIn
Ensure that the CRM is kept up to date in accordance with agreed guidelines and reflects all telesales and other activities undertaken
Attend management and team meetings as required
Share intelligence and insights gained through customer contact
Weekly reporting on activities, including successes and challenges
Maintain a favourable working relationship with all other company employees, to foster and promote a co-operative and harmonious working climate which will be conducive to maximum personnel morale, productivity and efficiency/effectiveness
Build and maintain a good understanding of CWTs global structure, tools, technology and products
Support sales growth and act as the ambassador for CWT to help the probability of winning major deals in the Business Travel space
Working with the pursuit marketing manager in the UK to provide them the information already gathered during the pre-sales process prior to the prospect becoming a pursuit to support them so they can help uncover and develop a deeper understanding of the client organisation (both in terms of decision makers and influencers) involved with each pursuit as well as any other external influencing parties – coordinate client and prospect relationship maps as appropriate
Undertake other duties or tasks, which may be assigned on as-needed basis

Senior Customer Engagement Executive Resume Examples & Samples

Meet or exceed accountspecific revenue and profitability goals for account portfolio including but not limited to renewals, subscription software expansion, and network revenue growth
5-7 years of experience in the following areas
Line of Business specific experience – specific to the LoB that they are being primarily hired into
Multilingual depending upon region

Customer Engagement Executive Resume Examples & Samples

Maintain the transactional relationship with direct customers (subscribers)
Create, augment, and maintain subscriber consumption behaviour to prevent churn
Manage delivery of engagement and retention campaigns for existing customers. Allocate budget and effort based on strategic priorities and value to News UK
Ensure that multi-channel, integrated campaigns (print and digital) are produced, prioritised and implemented effectively, working collaboratively with all teams within Sales and Marketing—including Campaign Execution and creative agencies-- across the wider business so that customer engagement is optimised in quality and value terms
Deliver targeted improvements in customer engagement and retention. Manage the reporting of KPI and other indices as per set criteria, on a daily, weekly, monthly basis
Deliver targeted revenue, behavioural, and ARPU growth objectives. Oversee the reporting of revenue against budget and forecast, on a daily, weekly, monthly basis working with the Audience and Analytics teams
Work with engagement manager and retention manager to develop and embed a customer lifecycle management approach to sustain habitual consumer behaviour and ultimately drive incremental value to the business
Build customer management and reporting capabilities around the lifecycle that enable execution, assessment and optimisation of any campaign activity
Drive an ongoing culture of improvement and innovation, creating and developing processes which will drive efficiency and effectiveness whilst continuing to ensure that customers are delighted
Experience in managing through the line CRM programmes or direct response campaigns, ideally in a subscription environment
Thorough understanding of the media industry or behavioural psychology
Proven experience of managing complex stakeholders in high pressure environments
Proven experience of working with revenue models
Thorough understanding of tools and techniques used in integrated marketing communications, direct response, digital marketing (display, social etc) and analysis programmes
Thorough understanding of best practice in engagement and retention management, testing and rollout strategies
Ability to communicate technical or data led information to commercial teams in an engaging and informative manner
Ability to translate customer lifecycle events into creative execution produced by internal and external agencies
Ability to communicate effectively, written and verbally

Customer Engagement Executive Resume Examples & Samples

Area 1: Identification and execution of targeted sales opportunities; act as a senior advisor in SAP’s solutions/Lob portfolio and serve as a primary conduit between Solutions Management, Global and Regional Lob/ISG business units and field sales organizations to oversee, influence and track the execution of key solution/ Lob field sales priorities
Area 2: Ensure value creation process in integrated in industry and solution go to market planning process, demand generation/ sales play programs. Conduct strategy enablement visioning workshops. Enable customers for Value Management through educating them on discovery, realization, and optimization. Actively solicit participation, execute, and follow-up Value Academy sessions with prospects/customers/partners. Provide quality assurance. Recommend scope and project set-up to ensure on time, on quality delivery of customer solutions. Act as trusted advisor for customers
Area 3: Influence and implement value creations strategies and methods in targeted sales cycles. Regularly benchmark SAP customers for best practices and value achieved. Refine and leverage standardized innovative approaches, tools, methodologies, industry-Lob specific content used in VE engagements, etc
Tasks: Adopt standardized approaches for value based sales activities on focus solutions/Lob. Enable the field and support field training; contribute to e-learning content. Provide on demand access for value specific expertise; engage with customers on a case by case basis
7-10 years of professional experience including min 5 years of management consulting experience with leading international firm or 3 + years of VE experience
Prior experience with software/IT organizations and with a demonstrated proficiency of at least one industry or solution segment (e.g. through Solution Management, Sales, Presales, Consulting or Business Development roles)
SAP product experience and/or years prior relevant solutions/lob experience
C- Level messaging and influencing experience
Bachelor’s degree (or equivalent) required, MBA or equivalent degree required from accredited university preferred
Advanced understanding of value based selling
Coaching and change management skills
Leadership experience in virtual, cross- functional teams. Customer facing experience
Fluency in English, any other language an asset
Fluency in the language of local markets desirable

Senior Customer Engagement Executive Resume Examples & Samples

A minimum of two years’ experience in renewals, sales, account management or equivalent customer facing role
Requires a 4 year college degree or equivalent business experience
Must be motivated, goal oriented and able to work independently
Requires ability to withstand frequent and intense pressure as a result of demanding workload and must be able to maintain a positive and professional manner throughout
Requires proficiency with computer applications, such as Windows, Excel, and Word. At least 2 years PC experience
Possess high degree of honesty, integrity and ability to maintain confidentiality

Customer Engagement Executive Resume Examples & Samples

Develop and implement account strategies and implementation plans for emerging and renewal customers that further existing account adoption and identify new business opportunities within assigned accounts. These plans should
Maintain a close working relationship with other regional business teams (such as SAP and Cloud LoB AEs, Services Account Managers, AGS support personnel, GADs, MPs and other customer facing personnel) in support of global customers and corporate functions necessary to support all assigned accounts
Drive opportunity development (including growth and qualification of pipeline in conjunction with assigned Account Executives) and accurate forecasting of the renewal and network growth

Customer Engagement Executive Resume Examples & Samples

Ability to organize, prioritize, complete activities and meet deadlines on a daily basis
Requires strong oral and written communication skills (with two years’ experience working with external clients)
Requires the ability to acquire a thorough knowledge of our products and the value they provide
Requires the ability to acquire a thorough understanding of corporate goals and objectives and the effect they have on the Renewals team
Requires the ability to acquire an understanding of the general functions of other divisions and their role in assisting with Renewals
Strong math skills preferred. Adequately passing a math aptitude test may be required
Problem solving analysis
Priority setting
Execution
Decision making/judgment

HCP Senior Customer Engagement Executive Resume Examples & Samples

Customer Relationship skill, particularly in an account management, ‘farming’ sales experience
Solution understanding of one or more SAP solution(s) in the area of SuccessFactors, Ariba, and SAP Business Suite/ S4HANA
Ability to develop, lead, and work effectively in virtual teams
Strong Project Management skills
Demonstrated ability to meet and exceed deadlines and a track record of achieving personal targets
Willingness to travel (25% travel) and ability to adapt for unique business and cultural practices of each region/country

Senior Customer Engagement Executive Resume Examples & Samples

Drive customer references and business transformational stories across accounts
Establish success metrics, annual goals and key objectives agreed with the customer
A self-starter, with energy, drive and the ability to manage multiple priorities
Strong knowledge of SaaS models and Cloud mindset

Customer Engagement Executive Resume Examples & Samples

Own the success and satisfaction of SAP Cloud Analytics customers
Work with Account Executives on general account management and help foster expansions
Grow an existing customer base by nurturing relationships with customers to understand their business needs and requirements
Occasionally meet with customers onsite
Proactively manage the renewal cycle for all assigned accounts
Manage outbound calling for customer engagement
Ensure that individual performance meets or exceeds department standards
Minimum of 2 years of customer related experience
Microsoft Office proficiency
CRM experience (SAP CRM a plus)
SaaS and enterprise software experience
Strong phone presence and experience outbound calling
Track record of over-achieving quota
Ability to multi-task, prioritize, and manage time effectively
Business, operations, sales, project management or marketing background preferred

Customer Engagement Executive Resume Examples & Samples

Excellent product know how on SAP hybris Cloud for Customer (C4C)
Project experience ideally both in (SAP) on-premise and cloud implementations to guide customers and partners on project best practices
Experience in SAP Hybris Cloud for Customer projects is a strong plus
End to end process integration knowledge between C4C and CRM/ERP
Minimum of 3-5 years of experience working with external clients (account management, sales or project experience) either within an SAP OnDemand component and/or industry based. Alternatively, you have gained an equivalent amount of experience in a customer facing role

HCM Senior Customer Engagement Executive Osaka Resume Examples & Samples

5‐7 years of experience in the following areas
Commercial experience including experience developing account management plans
Experience in human capital management, recruitment, learning, compensation or talent management
Experience managing complex customer engagements
A self‐starter, with energy, drive and the ability to manage multiple priorities
Experience acting as a trusted and strategic advisor to customers
Language: Native Level Japanese and Business Level English required

Senior Customer Engagement Executive Resume Examples & Samples

Ability to work through multiple software systems. (ICP/ISP)
Negotiate GTCs where applicable
Prepare proposals by verifying previous contract terms and conditions. Negotiate and develop renewal agreements based upon rate calculations by leveraging consumer price index while staying revenue recognition compliant
Dealing with Paradox
Driving Innovation
Managing through systems
Verbal and Written Communication

Customer Engagement Executive Resume Examples & Samples

Facilitate successful on-boarding of Net New customers
CEE will be the primary point of contact for the customer for SAP Hybris solutions and to maintain customer satisfaction through implementation, issue mitigation, escalation management and post launch activities
Proactively collaborate with the local Marketing teams for CEC, to increase the reference base of SAP Hybris customers in the respective market units
Should possess a strong business acumen and also should demonstrate a good learning ability on new business processes like e-Commerce, Marketing etc
Experience in project consulting or pre-sales activities would be preferable
Experience working in a global organization and proven record of working with cross-functional teams would be preferable

Snr Customer Engagement Executive Resume Examples & Samples

Have a minimum of 5+ years’ experience in renewals, sales, account management, or equivalent customer facing role
Proven ability to influence different internal LoB stakeholders using strong relationship and communication skills
Manage a rolling six quarter portfolio of HEC renewals
Drive opportunity development (including growth and qualification of pipeline in conjunction with assigned HEC SSEM, CAA and Account Executives) and accurate forecasting of the renewal and growth opportunities
Deal management and commercial negotiation of the entire opportunity (from open to close) for renewals
Maintain a close working relationship with different LoB stakeholders which include but not limited to Customer Engagement Executives, Account Executives, Finance, Legal, and Operations
Drive for Results
Process Management

Senior Customer Engagement Executive Resume Examples & Samples

English native-level proficiency required, additional regional languages a plus
Design Thinking knowledge and experience of advantage for the role
Proficiency in using a CRM tool as well as Microsoft Office: Excel, PowerPoint, Word and Outlook

Customer Engagement Executive Resume Examples & Samples

Enhance customer outreach in a manner which ensures customer retention and high renewal rates as measured by quarterly renewal rates
2+ years of Customer Management experience
Must be motivated & goal-oriented with proven ability to work independently and maintain a high level of collaboration across teams
Requires ability to withstand frequent and intense pressure as a result of challenging customer situations and a demanding workload; must be able to maintain a positive, solutions-oriented and professional manner throughout
Strong Time Management and Prioritization skills - Ability to organize, prioritize, complete activities and meet deadlines
Requires strong oral and written communication skills with the ability to credibly present recommendations at senior levels in the organization; proven ability to adapt communication style to fit diverse styles
Experience in account management, SaaS renewals, Upstream solutions
Possess commercial savvy, and negotiation skills
Requires the ability to acquire a thorough knowledge of our and be able to communicate the value they provide
Proficiency in Microsoft Office: Excel, PowerPoint, Word and Outlook. Ideally possesses analytics experience and can leverage pivot tables and similar tools
Some travel required
Problem Solving - Capacity for creative/innovative thinking and analysis
Driven to action
Ability to drive cross functional teams and programs
Forward thinking
Solution-oriented

Customer Engagement Executive Resume Examples & Samples

Maintain a close working relationship with other regional SAP teams necessary to support all assigned accounts
Act as initial escalation point for cloud solutions for those accounts within their portfolio
2-5 years of experience, including internships, in sales, consulting, LOB, or Industry relevant experience
Creative and resourceful self-starters with strong interpersonal skills
Relationship oriented possessing an aptitude for quickly creating and nurturing
2-5 years of experience in sales, consulting, support or other relevant customer centric role, including internships
Line of Business experience

Senior Customer Engagement Executive With French Resume Examples & Samples

Develop and implement account strategies and implementation plans that further increase revenue retention and growth
Increase maintenance revenues under management through improved renewal rates, cross or upsell and Maintenance Winback
Meet or exceed account-specific revenue and profitability goals for account portfolio including but not limited to renewals,
Maintain a close working relationship with other regional business teams such as AEs, Services Account Managers, AGS support personnel, GADs, MU Maintenance Managers and other customer facing personnel) in support of global customers and corporate functions necessary to support all assigned accounts
Act as primary escalation point for those accounts within their portfolio
Drive opportunity development (including growth and qualification of pipeline in conjunction with assigned Account Executives) and accurate forecasting of the renewal opportunities
Support & mentor Customer Engagement Associates and/or Executives
Fluent in English and French
Maintenance Renewals

Customer Engagement Executive Resume Examples & Samples

Increase spend under management, Ariba Network adoption, transaction volume and trading relationships on the Network
7-10 years of experience through a combination of technology & procurement
Past technology experience in the following areas including Business Analytics, Sourcing, Procurement, Finance, Treasury and Supply Chain, strongly preferred
Experience in business to business commerce and networked business models
Experience in a services-based, matrix organization
Demonstrated experience in project and client management
Exposure to multicultural scenarios / international work experience a plus
Excellent communications & presentation skills
Native German (C1 level) & strong English
Bachelor degree of equivalent

Customer Engagement Executive Ariba Resume Examples & Samples

Multi-lingual depending upon region – Proficient in English and German (C1 level)
Excellent oral communication skills
5+ years of Customer Management / Key Account / Global Account Management experience
10+ years of overall business experience (consultancy with procurement/sourcing focus, system integration, ISV, ect.)
Experience in account management
Experience with SaaS renewals
C-Level experience

Hcp-senior Customer Engagement Executive Resume Examples & Samples

Drives customer references; pushes for reference stories across accounts
Establishes success metrics agreed with the customer and documented in Executive Summary reports; tracks and addresses reference blockers for each account
A self starter, with energy and drive and the ability to manage multiple priorities
Demonstrated background in solving issues of scale with out-of-the-box thinking

Senior Customer Engagement Executive Resume Examples & Samples

Achieve sales objectives / creating pipeline for Client Sales Executives
Achieving personal sales objectives towards the overall team quota
Overall customer satisfaction
Establishing strong trusting relationships with Concur customers
Identify and execute business strategies that contribute to the success of the key metrics of the position – opportunities for expansion, retention and customer satisfaction
Complete and execute account plans, prepare and deliver presentations, proposals and sales contracts
Partner with Client Sales Executives to establish strong relationships with executives and senior contacts that will be involved in major account activities
Prepare forecast including weekly updates
Timely opportunity, quoting and pipeline management using Salesforce.com
Ensuring the customer is educated about how to navigate Concur to access the relevant support services they might require to operate their Concur services
Acts as an escalation point to the client in the event of unresolved questions or issues
Support and help drive customer marketing initiatives and/or deliver a program of education and meetings with customer groups
5+ year’s work experience - managing customer relationships in a sales related or customer support environment - either via the phone or face to face
Negotiation agility
Experience in a SaaS company would be beneficial but not a pre-requisite
Strong written and oral communication skills required
Use/knowledge of Finance ERP systems
Finance or Travel related experience a plus
Strong interpersonal skills – able to network and communicate confidently across all parts of the organisation
Resourceful – leveraging all resources both internal and externally to help meet customer needs
Finance, Accounts Payable knowledge would be an advantage
Confident dealing with Higher Management inside Concur and the customer
User knowledge of Salesforce from a Sales perspective

Mexico Hybris Senior Customer Engagement Executive Resume Examples & Samples

Track SLA performance and overall customer satisfaction
Commercial experience including experience developing account management plans and contract negotiation
Multi-lingual depending upon region

Argentina Hybris Senior Customer Engagement Executive Resume Examples & Samples

Develop and implement account strategies and implementation plans that further existing account adoption and identify new business opportunities within assigned accounts. These plans should
Increase the customer’s usage of their contracted cloud applications up to and beyond the entitlements that they have
Manage new account assignment into portfolio
5-7 years of experience in the following areas

Customer Engagement Executive Resume Examples & Samples

Manage delivery of engagement and retention campaigns for existing subscribers. Allocate budget and effort based on strategic priorities and value to the business
Ensure that Omni-channel, integrated campaigns (print and digital) are produced, prioritised and implemented effectively, working collaboratively with all teams within Sales and Marketing—including Campaign Execution and creative agencies-- across the wider business so that customer engagement is optimised in quality and value terms
Work with Senior Engagement and Retention manager to develop and embed a customer lifecycle management approach to sustain habitual consumer behaviour and ultimately drive incremental value to the business
Drive an on-going culture of improvement and innovation, creating and developing processes which will drive efficiency and effectiveness whilst continuing to ensure that customers are delighted
Focusing on continually innovating the mechanisms to which we communicate with our base
Manage activation and churn management for subscription customers. Underpinning the businesses strategic priorities through end-to-end project ownership & governance
Champion the voice of our customer, through operationally led insight & aligning with our editorial differentiators
Experience in managing media agencies for owned and paid channels
Thorough understanding of tools and techniques used in integrated marketing communications, direct response, digital marketing (email, DM, display, social especially) and analysis programmes
Thorough understanding of a multi-channel engagement approach
Thorough understanding of tools and techniques used in integrated marketing communications, direct response, online and analysis programmes
Evidenced ability working with technical and creative teams essential given breadth of role
Ability to implement a customer lifecycle vision with quantifiable improvements linked to business objectives
Experience in online marketing advantageous
Experience working with a call centre operation advantageous
You’ll relish a challenge; demonstrate resilient, adaptable to change, and enjoy a fast paced environment,
Fearless to question what’s gone before, whilst having a passion for doing things differently
A tenacious attitude, which is able to adapt and influence virtual teams
Professional, respectful and a rationale challenger