Customer Engagement Specialist Resume Samples

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RH
R Hermann
Rosa
Hermann
648 Westley Square
Detroit
MI
+1 (555) 461 6109
648 Westley Square
Detroit
MI
Phone
p +1 (555) 461 6109
Experience Experience
Houston, TX
Customer Engagement Specialist
Houston, TX
O'Kon LLC
Houston, TX
Customer Engagement Specialist
  • Recruit and manage high-touch reference relationships for strategic customers
  • Provide direct response interactions with customer across all channels, including phones, live chat, email and social media
  • Create and maintain in-depth customer profiles and contacts
  • Manage reference request fulfillment and track reference activity and outcomes
  • Collaborate with US Contact Centre, Sales & Marketing Teams to add value to the role, identifying improvements and sharing best practice for the territory
  • Ensure customer relationship management (CRM) systems are maintained and up-to-date
  • Own and manage day-to-day fulfillment requests from Sales and across Oracle
Phoenix, AZ
Customer Engagement Specialist Lead
Phoenix, AZ
Glover-VonRueden
Phoenix, AZ
Customer Engagement Specialist Lead
  • Leverage, create and deliver content for delivery platform and pipeline policies
  • Respond to support requests, troubleshoot the issue, and provide advice on resolution
  • Participate in product testing events
  • Identify, prioritize and assess the business impact of technical issues affecting customer satisfaction
  • Participate in the interview process and on-boarding of new staff
  • Mentor team members
  • Act as a mentor to other team members
present
Dallas, TX
Senior Associate Customer Engagement Specialist
Dallas, TX
Hahn Inc
present
Dallas, TX
Senior Associate Customer Engagement Specialist
present
  • Work with sales teams to develop customer on-boarding processes and define resource allocation by customer segment
  • Assist in providing some level of technical expertise
  • Develop, manage, own and advocate the Customer reference program while driving recognition of the Oracle brand through the customer voice
  • Prioritize lowest performing locations by AOR and identify points of failure and create action plan to drive corrective action
  • Develop strategy and manage implementation of customer user forums
  • Help drive improvements in service procedures, policies and standards
  • Understand and manage customer database for feedback ( this will be key for data mining for other activities as well – newsletters / 1- many marketing )
Education Education
Bachelor’s Degree in Accuracy
Bachelor’s Degree in Accuracy
Webster University
Bachelor’s Degree in Accuracy
Skills Skills
  • Knowledge and understanding of all Global Privacy and Anti-Competition Policies (including but not limited to GE Healthcare HIPPA Guidelines, NEMA Regulations, etc.) and operates within them to ensure that no company policy or US / Int’l Law is broken
  • An excellent communicator written and orally, you may be asked to prove these skills through online testing or live chat simulation and your listening skills will be tested within the interview
  • Knowledge and understanding of all Environmental Health Policies (including but not limited to GE Healthcare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within them to ensure that no company policy or US / Int’l Law is broken
  • Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
  • Leadership potential with strong work ethic, ability to work independently, self-motivated, time management skills, team oriented and a person who can thrive in an environment of diversity & inclusion
  • Problem solver, quick thinking with the ability to understand a breadth of knowledge and use this to link to resources and research that can provide resolution to customer queries
  • Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System
  • Strong attention to detail with good business acumen
  • Excellent written and verbal communication skills, strong presentation skills
  • Excellent judgment and discernment while working with highly confidential and sensitive competitive data
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15 Customer Engagement Specialist resume templates

1

Customer Engagement Specialist Resume Examples & Samples

  • High school degree/GED or foreign equivalent (College degree preferred)
  • Minimum of 1 year phone-based Sales Experience in the Mortgage, Retail Banking, Credit Card or Auto lines of business at Chase, or equivalent Financial Services Sales experience, with proven success in establishing, developing, or retaining clients, revenue generation, and the ability to deliver results
  • Ability to establish credibility and rapport, be friendly and personable and look for ways to benefit the customer's financial relationship over the phone
  • Excellent customer contact skills; comfortable asking questions/interviewing customers about their financial situation; strong listening skills comfortable making outbound calls
  • Understands how to present features, and benefits of products and services to customers with differing needs
  • Self motivated, assertive, performs well in a competitive phone-based sales environment
  • Professional, thorough and organized; able to follow standard operating policies and procedures
  • Ability to learn products, services and procedures quickly and accurately; explain concepts clearly to customers
  • Understand how to interpret numbers, trends and data to make effective decisions
  • Ability to work some weekends and evenings
  • Outbound phone sales and/or Retention experience a plus
2

Customer Engagement Specialist Resume Examples & Samples

  • Product Specific Requirements/Duties
  • Maintains a high level of customer involvement and engagement developing and maintaining relationships with key decision makers and end users
  • Functions as the point person for solution adoption, awareness and communication, and satisfaction for customers
  • Perform and deliver complex analytical analysis based on customer needs
  • Establish and manage an effective business relationship with customers/associates via innovative strategies to prioritizes opportunities and maximize revenue
  • Acts as the subject matter expert to customers and developers on multiple projects and provides input and prioritization for specific requirements/features based on customer input and market direction
  • Test feature functionality for upcoming solution releases
  • Assists with marketing plan and ensures products and services are established, launched, marketed and adopted effectively to the targeted customer base. Work to keep marketing assets up-to-date, including solution collateral and training documentation
  • Ensures that company standards are followed in documentation
  • Ability to work in multiple time-zones internationally
  • Knowledge of MS Office applications, specifically intermediate knowledge of Excel, PowerPoint and Outlook
  • Strong leadership, communication, and presentation skills at all levels and multiple-cultures
  • Resourceful, action-oriented individual who possesses a sense of urgency and knows how to overcome obstacles to get things done in a timely fashion, including
  • Proactive foresight
  • Flexibility / adaptability
  • Organization
  • Project Planning
  • Experience working in a team-oriented, highly collaborative environment is essential
3

Customer Engagement Specialist Lead Resume Examples & Samples

  • Writing, editing and publishing of Technical Solutions
  • Forum participation
  • Authoring and contribution to blogs
  • Respond to support requests, troubleshoot the issue, and provide advice on resolution
  • Leverage, create and deliver content for delivery platform and pipeline policies
  • Participate in product testing events
  • Act as a mentor to other team members
  • Participate in the interview process and on-boarding of new staff
  • Identify, prioritize and assess the business impact of technical issues affecting customer satisfaction
  • Mentor team members
4

Customer Engagement Specialist Resume Examples & Samples

  • 5+ years of experience in the Pharmaceutical and/or Healthcare Industry exposure
  • Microsoft Excel proficient
  • Solid analytical and research skills
  • Great interpersonal skills
  • Bachelor's Degree in a related field
5

Customer Engagement Specialist Resume Examples & Samples

  • Ability to communicate clearly
  • Basic knowledge of Microsoft Word, Excel, and PowerPoint is preferred
  • Ability to score acceptably on job related testing assessments and pass standardized interview
6

B-customer Engagement Specialist Resume Examples & Samples

  • Answering general queries received by phone, email and CRM; and assigning emails/CRM logs to teams where appropriate
  • Preparing daily reports about emails and CRMs received by VQA
  • Carrying out root cause analysis of the queries coming into VQA and work with the CS team and VQA teams to reduce volumes and increase first time resolution for customers
  • Develop comprehensive knowledge of the vocational products and processes
  • Act as a link between the VQA and CS team ensuring that CS are updated about the VQA processes
  • Focusing on delivering excellent customer service throughout all tasks, projects and processes
  • Undertaking any further tasks necessary to deliver key objectives as required
  • The post-holder is expected to demonstrate a flexible approach to the role. As such, the contents of this job description may change from time to time
  • Good IT skills - Word, Excel, Email (outlook)
  • Social Media awareness
  • Ability to work on Internal IT systems - iSERIES/ IQS
  • Experience in Website re-design
  • Excellent communication skills - verbally and written
  • Works with a good degree of autonomy
  • Experience of Project Management
7

Customer Engagement Specialist Resume Examples & Samples

  • Bachelor’s Degree with direct experience in related field
  • 1-2 years of relevant work experience
  • Excellent telephone communication skills
  • Fluent in English and in German. Turkish, French, Spanish or Dutch as an additional language is preferred
  • Attractive collective health care insurance package with considerable reduction rates
  • Solid Pension Plan, with a choice between a collective pension plan an individual pension plan
  • You can participate in the convertible personnel bond scheme
  • Flexible working arrangements
  • Reductions to several personal insurance packages due to our collective agreements
  • Numerous training, coaching and e-learning modules for long term job opportunities and development
8

Customer Engagement Specialist Resume Examples & Samples

  • Master’s degree or equivalence through experience. PhD would be an asset
  • 3 to 5 years’ experience in the pharmaceutical industry (preferred) or relevant background
  • Good knowledge of the decision circuits and organization of hospitals in Switzerland
  • Prior experience in Anesthesia and/or Surgery would be an asset
9

Customer Engagement Specialist Resume Examples & Samples

  • Proficient in use of Microsoft office with speed and accuracy
  • Ability to work under pressure against tight deadlines, getting work right first time
  • High level of telephone and customer care skills
  • Time Management skills with the ability to work with accuracy and minimum of supervision
  • Knowledge and understanding of all Environmental Health Policies (including but not limited to GE Healthcare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within them to ensure that no company policy or US / Int’l Law is broken
  • Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
  • Identify and report any quality or compliance concerns and take immediate corrective action as required
  • Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System
  • 1-2 years working experience in commercial field
  • Ability to own customer relationships, high initiative and drive; Very Resourceful
10

Senior Associate Customer Engagement Specialist Resume Examples & Samples

  • Bachelor’s degree, preferably in Business, Marketing, MIS, or other relevant discipline
  • Minimum 2 years of experience in marketing, phone sales, or high-volume customer contact
  • Flexibility to work a varying shift schedule due to operational hours between 8 a.m. and 8 p.m
  • Fluent/proficient in English and Spanish (verbal and written)
11

Customer Engagement Specialist Resume Examples & Samples

  • Identify what we are hearing from customers
  • Analyze what the feedback means to the business - compile feedback reports
  • Plan and implement the Oracle response
  • Define and monitor the success measures
  • Communicate that Oracle listens and responds
  • Improve customer service experience and help create engaged customers
  • Identify reference candidates ( customers )
  • Identify aspects which leads to increased renewal rates and facilitate organic growth
  • Understand and manage customer database for feedback ( this will be key for data mining for other activities as well – newsletters / 1- many marketing )
  • Ensure / drive accurate records and document of customer issues, actions, discussions and closures
  • Help drive improvements in service procedures, policies and standards
  • Mentor and drive a culture of seeking customer feedback
  • Keep ahead of industry’s customer service experience and apply best practices to areas of improvement
  • Develop, manage, own and advocate the Customer reference program while driving recognition of the Oracle brand through the customer voice
  • Recruit and develop a portfolio of strategic accounts, global brands and senior-level customer references by working closely with Sales, PR, Support, Customer Success teams and other internal teams
  • Work with Sales Executives and Account Managers to develop and build relationships with existing customers, to capture compelling success stories, to be able to speak about how these customers using oracle Technologies / Cloud services, and to identify channels where their stories would be valuable
  • Create compelling and innovative customer content assets to demonstrate the caliber of companies that rely on Oracle solutions. Succinctly articulate customer stories to arm the sales team with success stories across verticals and deployment sizes. Direct internal Oracle reference teams and third party vendors to help produce assets
  • Ensure customers’ needs are managed and met during the reference process
  • Own and manage day-to-day fulfillment requests from Sales and across Oracle
  • Create repeatable, streamlined processes to work with the sales and support services team to identify customer evangelists. Find new ways to recognize and cultivate more customer evangelists
  • Understand the role of customers in terms of the greater marketing efforts to be a customer evangelist and to utilize the customer voice in every way possible
  • As appropriate, provide customer content, copy editing, and customer messaging for press releases and corporate materials, sales tools and marketing collateral
  • Create a plan to scale the customer reference program, recruitment, and reference nurturing and reference fulfillment process in line with the Corporate Customer programs
  • Develop strategy and manage implementation of customer user forums
  • Be willing to participate in and manage other customer marketing programs and initiatives outside of core reference program duties, as needed
  • Recruit and manage high-touch reference relationships for strategic customers
  • Drive opportunities for promotion and broad-based leverage of customer success assets
  • Interface with sales to analyze their strategy and advise them on how/when to use references
  • Develop strategies for integrated customer reference engagement plans that showcase customer success via a variety of deliverables including: written, video and peer-to-peer customer stories, quotes, business and technical case studies and slide-ware
  • Report outcome metrics for strategic customer engagement, and
  • Foster and promote long-term, mutually beneficial customer relationships
  • Leverage on Customer Satisfaction survey to identify probable candidates for reference program
  • Collaborate with others and conduct awareness sessions for all customer facing teams
  • Minimum 3-5 years of direct participation or ownership for customer feedback and reference marketing and/or building a similar customer relationship/content development program
  • Minimum 1-2 years of program or project management. Have simultaneously managed multiple high priority tasks or projects with competing deadlines, across various departments
  • Customer-facing experience (particularly with senior level audiences), and experience initiating and fostering relationships with customers
  • Experience managing marketing or sales campaigns from concept, to implementation, to results analysis
  • Experience working with or managing internal and external teams and resources
  • Worked cross-functionally (especially with Sales, Engineering and Support) in a fast-paced environment
12

Customer Engagement Specialist Resume Examples & Samples

  • Manage online and social media reviews and drive prompt resolution with compassion and efficiency
  • Provide insight and analytics to identify root cause and partner with business process owners to drive resolution
  • Communicate online and social media reviews to appropriate parties involved
  • Collaborate with team members in the field to gather additional information regarding reviews, as well as contact information
  • Organize, consolidate, and communicate report of online reviews from various platforms including (but not limited to) branded websites and social media platforms
  • Merge external reviews to internal sites and platforms
  • Prioritize lowest performing locations by AOR and identify points of failure and create action plan to drive corrective action
13

Customer Engagement Specialist Resume Examples & Samples

  • Account Support
  • Collaboration with RSM and local sales team to drive business through key account management in identified accounts in the region
  • Service existing customer base within the theatre and clinical environment
  • Provide theatre and other HCP staff training on Stryker products
  • Understand the clinical application of the broader Stryker portfolio to offer our customers the best possible solutions
  • Conducting trials and evaluations of product in theatre and clinical environment as required
  • Support the RSM in the development and management of key accounts in the region including the preparation of tenders and business presentations
  • Assist in implementation of new account using PROStart. Continuing to improve the PROstart tool, be the link between office and field on how this system can work most optimally
  • Assisting the Reps to manage the assets out in the field through audits and usage reports, getting the best ROI on each kit. Auditing accounts and adding where needed and reducing stock when not used
  • Marketing & Communication
  • Work in collaboration with Product Managers
  • Assist in optimising loan kit configs and demo kits for field base sales staff. Awareness of budget constraints when upgrading kits
  • Develop and drive customer faculty engagement across the division
  • Assess and implement change to existing customer education offering
  • Involvement in external training courses and educational events from the perspective of needs analysis, design and delivery of the course including all associated administration and management
  • Identify and manage potential faculty from KOL database to enhance and support education programs and congress events
  • Support the rollout of new products as and when applicable
  • Provide VOC engagement and feedback
  • Involvement in ad hoc projects
  • Additional responsibilities as directed by RSM
  • Theatre experience essential. Minimum 2 years’ experience of theatres from a trauma sales or support perspective
  • Have implemented a trial or win for total trauma into a new hospital account and understand the process for a smooth transition
  • Commercial acumen essential. Must have awareness of budgetary and cost issues surrounding theatres and surgical procedures
  • Demonstration of strong relationships with key opinion leaders and key accounts relevant to trauma
  • Has developed and organised an educational course for HCP’s address current development needs
  • Experience of mentoring team members, team training and assisting in ad hoc projects
  • Computer skills, MS Office
  • Presentation skills with modern presentation media
  • Workshop/demonstration skills inc. Anatomy and physiology
14

Customer Engagement Specialist Resume Examples & Samples

  • Prospect, educate, qualify and develop inbound inquiries to provide a positive customer experience and explore customer inquiries to identify sales-ready leads through engageemnt & resolution
  • Provide direct response interactions with customer across all channels, including phones, live chat, email and social media
  • Excellent skills in the use of social media & communication platforms such as Twitter, Facebook & Linkedin
  • Assist in providing some level of technical expertise
  • Interact with customers and prospects with enthusiasm and energy
  • Document customer interactions in the company’s CRM system
  • Provide quick response by either resolving inquiries or referring the customer to the best resources for resolution & escalating recommendations on how to build, strengthen & improve customer response
  • Technically savvy, ability to rely on own resources & quickly research a response on own initiative when needed. Positive & energetic approach with excellent listening & strong writing skills
  • Collaborate with US Contact Centre, Sales & Marketing Teams to add value to the role , identifying improvements and sharing best practice for the territory
  • Experience using live chat as customer service and lead generation tools
  • Experience with technology, including using CRM applications
  • Experience and aptitude for working on a team, including working together to maintain channel coverage
  • Knowledge and comfort using the internet for research
  • Self-starter who is a team player and enjoys solving problems and multi-tasking
  • College degree, or equivalent experience
  • “High-touch” B2B customer response experience
  • Positive attitude, ability to make satisfied and unsatisfied customers happy that they contacted us
  • Proficient with standard corporate productivity tools (email, voicemail, MS Office)
  • Hours may vary; flexibility to work between the hours of 8 am and 8 pm based on coverage need
15

Customer Engagement Specialist Resume Examples & Samples

  • Qualify incoming calls, emails, and inquiries
  • Aim to meet the predefined quarterly lead qualification, conversion, and revenue targets
  • Use concise messaging to target a variety of industry verticals and contacts
  • Ensure customer relationship management (CRM) systems are maintained and up-to-date
  • Maintain an up-to-date knowledge of the industry and Red Hat's competitive position
  • Support team members and other associates
  • Represent Red Hat to the customer and the customer to Red Hat in all sales-related matters
  • Ability to work flexibly, adapt to change, and grow in an innovative and fast-paced company
  • Fluent written and verbal communication skills in the required language
  • Willingness and ability to learn
  • Prior experience with Salesforce.com is a plus
16

Customer Engagement Specialist Resume Examples & Samples

  • Prospect, educate, qualify and develop inbound inquiries to provide a positive customer experience and explore customer inquiries to identify sales-ready leads through engagement & resolution
  • Excellent skills in the use of social media & communication platforms such as Twitter, Facebook & LinkedIn
  • Collaborate with US Contact Centre, Sales & Marketing Teams to add value to the role, identifying improvements and sharing best practice for the territory
  • Analytical, the ability to read, interpret and contribute to the improvement of KPIs and Reporting results
  • Passionate, about Customer Experiences, with proven skills in best practices, canned responses, positive first response or procedural flows an added advantage
  • Ability to identify opportunities through exploration of customer needs
  • An excellent communicator written and orally, you may be asked to prove these skills through online testing or live chat simulation and your listening skills will be tested within the interview
  • Problem solver, quick thinking with the ability to understand a breadth of knowledge and use this to link to resources and research that can provide resolution to customer queries
  • Proven Technical abilities in using a variety of CRM platforms and systems
  • Teamwork and Collaboration skills are essential as those skills are what makes great individuals and great teams
  • Leadership potential with strong work ethic, ability to work independently, self-motivated, time management skills, team oriented and a person who can thrive in an environment of diversity & inclusion
  • English is essential, additional Asian languages are an added advantage but not necessary
  • Bachelor Degree Level Education
  • Minimum of 2 years’ experience in a Customer Centric Environment, preferably in the areas of Customer Service, Sales, Loyalty or Engagement role essential
17

Customer Engagement Specialist Resume Examples & Samples

  • Bachelors Degree with 1-3 years experience
  • Proven experience in program management and time management and ability to multi-task
  • Self-motivated, highly enthusiastic relationship builder with ability to achieve results in complex environments
  • Strong interpersonal skills to establish and maintain working relationships with multiple departments and customers
  • Demonstrate a positive, teamwork attitude
  • Professional appearance appropriate to this team’s audience
  • Systems knowledge and skills, including an understanding of database systems at a level to help define requirements and drive enhancements (i.e. - intranet sales tools)
  • Recent experience with Microsoft Office suite, with strong skills in Word and PowerPoint for successful communications, and Excel for reporting and budget management
18

Customer Engagement Specialist Role-digital Touch Resume Examples & Samples

  • 3+ years industry experience preferred
  • Positive customer service skills
  • Demonstrated success building effective engagement programs to customer base
  • Understanding of customer lifecycle/adoption journey
19

Customer Engagement Specialist Resume Examples & Samples

  • High School diploma or GED
  • 3-5 years’ experience in foodservice sales or related activity
  • Excellent project management skills
  • Must have a valid driver's license
  • Excellent written and verbal communication skills, strong presentation skills
  • Strong attention to detail with good business acumen
  • Computer Proficiency - Experience in MS Office Products, specifically Excel and PowerPoint
  • Excellent judgment and discernment while working with highly confidential and sensitive competitive data
  • Ability to work independently and as part of a local and field-based team
  • Some overnight travel required
  • Marketing related degree
  • Foodservice or CPG experience
  • Background in restaurant operations or street sales
  • Deliver training and communications tools to guide the division approach to menu planning, structuring the role of the Sales Consultant, Business Development Manager and analyst consultant to ensuring scalability and common workflow
  • Other projects or duties as assigned
20

Customer Engagement Specialist Resume Examples & Samples

  • Model “Customer 1st” behavior; deliver and encourage other associates to deliver excellent customer service
  • Acknowledge customers in a friendly manner as they enter and exit the store
  • Maneuver in the store’s entry and exit areas
  • Politely ask customers to see their receipt for non-bagged items and direct customers to registers when non-bagged items are observed
  • Respond to activations of Electronic Article Surveillance (EAS) systems
  • Assist customers with deactivation of EAS devices
  • Answer customer questions concerning the location of items or sections within the store
  • Direct communication with the district Asset Protection (AP) manager/district AP specialists to report suspicious behavior
  • Report incidents on the Kroger Loss Prevention Monitoring System (KLPMS)
  • Review closed-circuit television (CCTV) and report any incidents to district AP manager
  • Perform random associate parcel/receipt check
  • Assist customers with bascarts that may lock up with Purcheck
  • Report safety concerns to supervisor
  • Comply with corporate policies and promote/follow company initiatives
  • Maintain flexibility to work any shift
  • High school diploma or general education degree (GED) or combination of relevant education and experience
  • Minimum 18 years of age
  • Ability to pass drug test
  • Ability to handle sensitive information while maintaining a high degree of confidentiality
  • Accuracy/attention to detail
  • Ability to work within rigid timeframes and meet resolute deadlines
  • Knowledge of Kroger policies, procedures, and organizational structure
  • Ability to speak a second language