Customer Operations Specialist Resume Samples

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JL
J Lakin
Jarrell
Lakin
26172 Jayce Shores
Los Angeles
CA
+1 (555) 809 2740
26172 Jayce Shores
Los Angeles
CA
Phone
p +1 (555) 809 2740
Experience Experience
Houston, TX
Customer Operations Specialist
Houston, TX
Jaskolski, Tremblay and Kuvalis
Houston, TX
Customer Operations Specialist
  • Work with Account Managers to provide pre-offer, offer and contract management
  • Develop strong working relationships with customers to provide information in the quantity, timeframes, and vehicles most important for each
  • Own Account Management and Customer Relationships in cooperation with the Coordinator and Manager
  • Participate in communication of shortages and re-timings across/within the region, working closely with Order Management
  • Assist in the project management of customer initiatives
  • Participate in activities designed to improve customer satisfaction and business performance
  • Create strong working partnerships to ensure team success
Philadelphia, PA
Customer Operations Specialist Crop Protection
Philadelphia, PA
Aufderhar, Hettinger and Cormier
Philadelphia, PA
Customer Operations Specialist Crop Protection
  • Create and maintain strong customer relationships with accounts and field sales
  • Collaborates with Chemical Account Managers by providing differentiated service to key accounts
  • Represents Monsanto products, systems, programs and tools to customers and internal group
  • Delivers operational excellence to internal and external stakeholders
  • Demonstrates determination to exceed customer expectations
  • Programs - Strong working knowledge of Monsanto programs to help make Customers aware of upcoming program elements and deadlines to help ensure maximization of their potential to earnings
  • Order Management - Ensures complete and up to date account and order detail. Work with stakeholders to ensure data/transaction accuracy
present
New York, NY
Senior Customer Operations Specialist
New York, NY
Rowe-Willms
present
New York, NY
Senior Customer Operations Specialist
present
  • Primarily responsibility for the overall technical operation and maintenance of all main systems and subsystems
  • Bring new technology knowledge and training to the team to improve processes and procedures
  • Act as a technical escalation point for Network Operations Control Centre (NOCC) staff or Field Engineers requiring technical assistance
  • Respond to questions from callers; remotely assist users with equipment or system problems/issues
  • Learn in depth operations of in service equipment and systems
  • Follow standard Operational and Help Desk operating procedures; accurately log and update all Help Desk contacts using incident/call tracking software
  • Be familiar with NOCC policies, services, and staff
Education Education
Bachelor’s Degree in Commercial Relations
Bachelor’s Degree in Commercial Relations
Ashford University
Bachelor’s Degree in Commercial Relations
Skills Skills
  • Strong organizational and follow up skills with attention to detail and ability to multi-task in a fast paced environment
  • Willingness to embrace change and all other assigned duties for the greater good of the team
  • Ability to effectively interact and build a favorable business relationship with all carriers and customers
  • A strong sense of empathy and the ability to advocate for others
  • Ability to work well both independently and as part of a team
  • Excellent verbal and written communication skills to effectively partner with clients, customers and fellow colleagues of all levels
  • SAP knowledge
  • Strong analytical, research and problem-solving skills
  • Proficient in Microsoft Office Suite
  • Excellent customer service skills
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15 Customer Operations Specialist resume templates

1

Customer Operations Specialist Resume Examples & Samples

  • Ability to work with ambiguity in a fast-paced, changing environment
  • Positive attitude and work ethic required
  • Demonstrated ability to multi-task, organize and prioritize to accomplish specific tasks
  • Ability to manage, analyze and track data for a sophisticated and often complex sales process
  • Excellent verbal and written communication skills to effectively partner with clients, customers and fellow colleagues of all levels
  • Intermediate experience using Excel
  • Strong analytical, research and problem-solving skills
  • Two-year degree or commensurate experience
  • Salesforce or SalesLogix experience
  • PeopleSoft Financials experience
  • Experience with E-Rate program
  • Advanced knowledge of Microsoft Office
2

Customer Operations Specialist Resume Examples & Samples

  • Own Account Management and Customer Relationships in cooperation with the Coordinator and Supervisor
  • Be the point of contact for after-sales and process in-season orders
  • Participate in creating customer relationship plans & strategies for key customers
  • Participate in customer meetings & communication to customers where appropriate
  • Maintain customer records
  • Interpret and act on customer reports
  • Participate in managing stock for store openings and events
  • Monitor and challenge (where appropriate) credit decisions impacting orders and stock
  • Prepare order confirmations
  • Monitor and prioritise deliveries, chase late deliveries
  • Manage customer generated cancellations
  • Participate in communication of shortages and re-timings across/within the region, working closely with Order Management
  • Manage returns and stock swaps
  • Manage shipment discrepancies claims
  • Keep colleagues, line manager and team closely updated with all relevant communication coming from the above tasks
  • Good knowledge of managing orders on SAP (AFS/IS Retail) is preferable
  • Understanding of order lifecycle activities
  • Understanding of shipping and credit processes
  • Very good to advanced Excel and numerical skills
  • Knowledge of producing reports using Microsoft Excel
  • Italian speaker
  • No formal qualifications required but having worked in a very busy environment before is an advantage
  • Knowledge of the fashion industry is an advantage
3

Customer Operations Specialist Resume Examples & Samples

  • Offers solutions to assigned customer accounts by providing services based upon specific customer/company service identified standards
  • Interfaces with customers, sales agencies, and LW field sales
  • Understanding of integrated systems. (ASI, EDI, Blacksmith, MEI etc.)
  • Develop and maintain relationships with key internal and external partners
  • Able to access and prioritize business requirements
  • Knowledge and understanding of end to end Supply Chain business processes
  • A Bachelor’s Degree in a related field preferred
  • High school diploma or equivalent required
  • 4 years of related experience preferred
  • Experience in customer service, finance or sales preferred
  • A working knowledge of order processing, credit, rebates, invoicing and accounting
  • Strong PC skills to include WINDOW, WORD, EXCEL, 10-key
  • Excellent problem solving and organizational skills
4

Customer Operations Specialist Resume Examples & Samples

  • Provide Tier 1 technical support to North America and Latin America MOTOTRBO channel partners via phone calls
  • Provide Tier 1 technical support to Europe and Africa MOTOTRBO channel partners using C3 process
  • Work with North America MOTOTRBO Product Services team (Level 2) on case escalation
  • Working night shift in Penang from 11pm/12am to 8am/9am
  • Manage inbound and outbound calls from end customers
  • Identify customers' needs, clarify information, research/diagnose every issue and basic troubleshooting to provide solutions and/or alternatives
  • Create records of all inbound requests in our call center database in a comprehensible way
  • 1-3 years of working experience
  • Strong understanding on products features for MOTOTRBO devices
  • Able to understand/speak/read/write English fluently
  • Possess strong self initiative to learn about new products
  • Strong in problem troubleshooting and analysis
  • Able to work independently with minimum supervision
  • Able to work under pressure
  • Good communicator
  • Good understanding of two-way radio products
  • 1 - 3Want to create a job search agent? Send this job to a friend
5

Customer Operations Specialist Resume Examples & Samples

  • Own Account Management and Customer Relationships in cooperation with the Coordinator and Manager
  • Review, communicate and resolve EDI errors with sales team daily
  • Maintain order book for assigned division
  • Continuously improve processes, systems, and outputs
  • Identify and analyze current or potential issues and partner with relevant teams for solutions
  • Build and maintain relationships with internal cross-functional teams and external business partners
  • Strong knowledge of managing orders on SAP (AFS/IS Retail) is preferable
  • EDI experience strongly preferred
  • High proficiency in Microsoft Office Suite including Excel, Powerpoint and Outlook
  • Strong reporting and analytical skills
  • Strong organizational and follow up skills with attention to detail and ability to multi-task in a fast paced environment
  • Strong communication and interpersonal skills, both written and verbal
  • Ability to work well both independently and as part of a team
6

Customer Operations Specialist Resume Examples & Samples

  • A deep understanding and passion for customer experience and satisfaction
  • Detail oriented with strong focus on accuracy
  • A proven self-starter who can work independently and demonstrates strong communication and interpersonal skills
  • Advanced Excel skills preferred (e.g., Pivot Tables, Vlookup, Hlookup, Conditional If Functions, etc.)
  • Possesses a solid analytical ability with strong problem-solving skills
  • Solid organizational skills with ability to prioritize, multi-task, meet deadlines, and deliver on commitments
  • Results-oriented with a disciplined approach to driving to fact-based decisions
  • Minimum of 4-5 years of related job experience required
7

Customer Operations Specialist Resume Examples & Samples

  • 5+ years of customer or technical support experience
  • Seeking prior Network Operating Center experience
  • Ability to troubleshoot Infrastructure
  • Server maintenance skills
  • Comply with Motorola Quality and Security policies and practices
  • Maintain reasonable discipline and decorum
  • Be familiar with NOC policies and services
  • Responsible to update and maintain data integrity of various database systems used within the NOC
  • Keep up to date knowledge of all systems and application used to perform day to day task
  • Work closely with all other relevant teams to maximize all opportunities, make a significant contribution by supporting new process and new technology
  • Process focused; provides input to help improve/build processes
  • Must be able to effectively coordinate and multi-task across various groups and functional teams both inside and outside of the business
  • Provide guidance and support for continual improvements
  • Ensuring all given tasks are performed based on ITIL process and procedures
  • Actively participate in all training provided
  • Ability to perform tasks with minimal supervision
  • Operate in a 24 X 7 Network Operations Center. THIS IS A SECOND SHIFT POSITION
  • MONDAY THROUGH FRIDAY 4pm-MIDNIGHT
8

Senior Customer Operations Specialist Resume Examples & Samples

  • Primarily responsibility for the overall technical operation and maintenance of all main systems and subsystems
  • Ongoing high end technical, engineering and upgrade support for main systems and subsystems used on the Metropolitan Mobile Radio Astro Integrated Voice and Data Radio Network and Mobile Data Network High Performance Data Network including Central and Remote Sites, Microwave Distribution System, Console Dispatch System, Voice/Telephony Logging Systems, associated LAN/WANs, external interfaces and Network Management Systems
  • Act as a technical escalation point for Network Operations Control Centre (NOCC) staff or Field Engineers requiring technical assistance
  • Provide technical user support and customer service. Be present and visible in the NOCC and available to CSOs and CSTs and/or users requiring technical assistance
  • Be available for occasional after hours call out from the NOCC to assist in resolving urgent system problems
  • Respond to questions from callers; remotely assist users with equipment or system problems/issues
  • Learn in depth operations of in service equipment and systems
  • Follow standard Operational and Help Desk operating procedures; accurately log and update all Help Desk contacts using incident/call tracking software
  • Be familiar with NOCC policies, services, and staff
  • Enforce all NOC policies
  • Attend all Technical and Help Desk training sessions
  • Be familiar with available Technical and Help Desk resources; stay updated on in-service technology changes or problems
  • Escalate problems/issues as appropriate and when necessary
  • Other duties as assigned by the Operations Engineering Manager or other applicable staff
  • Acts as a technical escalation point i.e. provides support to CSOs and CSTs
  • Acts in manager's role as required
  • Develop, implement and maintain procedures to measure and track service performance/quality
  • Provides short and long term in depth analysis and investigation of problems
  • Manages resources for deployment (directs field or surveillance staff)
  • Represents the group to Management and /or vendors (or other support groups as applicable) in the resolution of equip/network performance problems
  • Identify and develop work instructions, procedures and policies (surveillance, analysis and testing)
  • Conducts network testing, integration and certification
  • Mentors less senior staff
  • Undertake special projects as required
  • 3-5+ years of customer or technical support experience
  • Implementation or support of sophisticated radio communications networks or systems
  • Experience with IT network design, planning and analysis or microwave distribution systems
  • Experience with administration configuration, fault finding and maintenance of networks, LAN, WAN, routers, switches, servers, workstations and applications
  • Experience with Microsoft Active Directory, Microsoft Windows Server 2003/2008
  • Hardware and software
  • Experience with digital voice radio systems
  • In depth technical experience with Motorola Astro 25 Digital radio systems
  • Experience in a communications operations or network operations environment
  • Cisco and Juniper experience
  • Network security skills including intrusion detection devices firewalls and anti-virus
  • 3 - 5
9

Customer Operations Specialist With German Skills Resume Examples & Samples

  • Acts as a first point of contact for regular, on-going customer accounts and some "top-tier" customers, on daily operational matters
  • Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post- sales programs)
  • Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities
  • Represents team as a subject matter expert on internal processes to other functions and organizations
  • First level university degree or equivalent experience
  • Fluent in German and English
  • Intermediate communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal and external peers and management
10

Customer Operations Specialist Resume Examples & Samples

  • Position exists to perform that function
  • There are a limited number of employees available who could perform that function
  • The function is highly specialized and the incumbent is hired for special expertise or ability to perform it
11

Customer Operations Specialist Resume Examples & Samples

  • Partner with SSAs to execute key foundational deliverables with precision, accuracy and timeliness
  • Skilled at multi-tasking, working in a fast-paced team environment which requires rapid response and issue resolution relating to customer orders, inquiries, and concerns. Able to work in multiple systems simultaneously
  • Order and Delivery Maintenance: As a key member of the operations teams, partners with account owners to support business needs, meet delivery targets and completes order processing activities using Standard Operating Procedures while demonstrating heightened focus on consistently high quality work and results. Maximizes effectiveness through appropriate system and technology usage while documenting all customer interactions in Customer Interaction Center. Accurately logs delivery refusals
  • Supply Utilization Assistance: Perform activities associated with supply utilization including long/short database entry, supply and stock transfers, manage ATP requests and in-field transfers
  • Communication: Demonstrates proactive and timely communication to internal stakeholders (SSAs Team Leads, OTC team & manufacturing plants); properly addresses all customer requests via the Customer Operations 800 lines. Inquires with proper investigation, resolution and follow up communication. Communicates acknowledgement of all requests, sets expectations of when to expect requests to be completed, and follow-ups with a status update, or completion notice. Responds to email and voicemail within 24 hours
  • Customer Data Maintenance: Complete customer data forms and data entry to ensure dealer/customer data integrity
  • Relationships: Actively builds rapport and trust with stakeholders and proactively communicates as appropriate
  • Products/Programs: Develops knowledge of company products, programs and services and the how they benefit the customers
  • Reconciliation/Settlements: Work with dealers and/or internal stakeholders to report grower point of sale data in a timely and correct manner, while cleansing grower data errors. Also, work with dealers and/or internal stakeholders to make sure all growers are licensed with a Monsanto Technology Stewardship Agreement. Complete Account Settlements according to company guidelines and deadlines
  • Optimization: Identify and implement process improvements that simplify and streamline our processes
  • Effective oral & written communication skills
  • Good problem solving skills
  • Strong initiative
  • Ability to balance company & customer needs
  • Team oriented
  • BA/BS in business, agriculture related field is preferred or 4 years of relevant Seed Industry experience required
  • No experience required when appropriate college degree completed
  • Minimal Travel
  • Some overtime, weekend and holiday coverage will be required
12

Customer Operations Specialist Resume Examples & Samples

  • Being informed about current Forecast, Commercial programs and their application
  • Optimize orders to balance customer requirements with Monsanto objectives. Maximize operations to have cost efficiency at any stage of the operation
  • Provide outstanding customer service to distribution network and ensure resolution of any distributor’s concerns
  • Provide efficient attention to customers thru any communication channel
  • Maintain constant and efficient communication with all distributors to ensure outstanding level of service regarding the order to cash process
  • Visit customers if needed to: know them, find CS improve areas, and reinforce relationships
  • Document & facilitate resolution of any customer complaints or non-conformance
  • Help to & perform accurately reconciliation process to his/her accounts, on the defined dates. Process and issue credit notes (volume only), and request to CS Coordinator debit notes in cash when applies
  • Provide and assure an effective service and communication with internal customers
  • Maintain an efficient communication with Sales Reps and work with them as a team
  • To have continuous communication with peers and internal customers
  • Being informed about Commercial programs and their application
  • Compliance and continuous improvement
  • 2 years of experience in similar roles (customer service)
  • Service & Customer Focus
  • Conflicts solver, negotiator
  • Team Work
  • Follow up
  • Analytical
13

Customer Operations Specialist Crop Protection Resume Examples & Samples

  • Create and maintain strong customer relationships with accounts and field sales
  • Collaborates with Chemical Account Managers by providing differentiated service to key accounts
  • Represents Monsanto products, systems, programs and tools to customers and internal group
  • Delivers operational excellence to internal and external stakeholders
  • Demonstrates determination to exceed customer expectations
  • Order Management - Ensures complete and up to date account and order detail. Work with stakeholders to ensure data/transaction accuracy
  • Maximizes effectiveness through appropriate system and technology usage while documenting all customer interactions in Customer Relations Management Software (SalesForce.com.)
  • Working in multiple systems simultaneously
  • Communication - Demonstrates proactive and timely communication to internal stakeholders; properly addresses all customer requests via the Customer Operations 800 line. Inquires with proper investigation, resolution and follow up communication. Communicates acknowledgement of all requests, sets expectations of when to expect requests to be completed, and follow-ups with a status update, or completion notice. Responds to email and voicemail within 24 hours
  • Programs - Strong working knowledge of Monsanto programs to help make Customers aware of upcoming program elements and deadlines to help ensure maximization of their potential to earnings
  • Identify and implement process improvements that simplify and streamline our processes
  • Ability to learn new systems quickly
  • Ability to build relationships via the phone
  • Works with a sense of urgency and ensures data accuracy
  • BA/BS in business or Agriculture preferred or 4 years of relevant Agriculture Industry experience required
  • No experience required when appropriate college degree completed. Minimum of 2 years experience in Operations or Customer Service or equivalent experience and skill sets desired
  • Proficient with the Microsoft Office Suite (Excel, Word and Outlook). Knowledge of SAP a plus
14

Customer Operations Specialist Resume Examples & Samples

  • Contributes to achievement of key performance indicators for service, schedule stability, LBE achievement, and milestone adherence
  • Report weekly/ monthly to different stakeholders on customer service levels in updates/ S&OP and MBR
  • Ensure demand and forecast analysis by means of intuitive tooling and gaining market information and data
  • Build and develop effective relations with region liaisons and key stakeholders
  • Secure adherence to agreed processes and partnership agreements/ service level agreements
  • Ensure business reviews with key affiliates
  • Drive for resolution for elevated supply/demand issues, by aligning and communicating across the supply chain – be the linking pin for the assigned region(s) and/or cross-regional; provide backing up for the Customer Operations manager
  • Drive financially based decision making
  • Actively join S&OP processes and be the primary input of information from commercial into the supply chain S&OP processes
  • Contribute to monitoring KPI-scores and, in case of exceptions, enforce root cause analyses and implementation of corrective actions
  • Assure compliance with local, international and Abbott quality, financial and regulatory rules, policies and procedures
  • Understand the affiliate’s demand and their fluctuations, and share this knowledge with all parties involved
  • Provide training and support to the Customer Operations team in processes and responsibilities in the day-to-day business
  • Drive continuously for improvement in Customer Operations
  • Provide input to local and Area S&OP processes
  • Optimize department communications with internal and external customers
  • Contribute to establishment and maintenance of procedures and SOP’s for all Customer Operations processes
  • Provide planning/ distribution and transportation system knowledge support for site and affiliates
  • The customer operations specialist may act as back-up for the Customer Operations manager in his/her absence
15

Customer Operations Specialist Resume Examples & Samples

  • Work with the Customer Success team to support customer needs, intiatives, billing and outstanding issues
  • Review current processes to make them more efficient and evaluate which ones can be automated
  • Become familiar with VST business models, products, platform functionality, and operational protocol
  • Assist in the operational aspects of the customer contract, including billing requirements, content requirements, and the service level agreement
  • Work with the team to organize and share customer information and details to support the broader organizational knowledge requirements
  • Assist in the project management of customer initiatives
  • Recognize and escalate issues of high concern for the customer
  • Partner with other departments to achieve corporate cooperation while balancing customer satisfaction
  • Build and maintain strong, long-lasting customer relationships
  • Bachelor’s degree or directly related year for year experience
  • 1 year customer service experience
  • Experience working in Excel
16

Korean Speaking Customer Operations Specialist Resume Examples & Samples

  • Focal Point for Support and sales force for all support maintenance contracts quotations, renewals and account receivable process issues and problem resolutions
  • Ensure that support contracts are renewed promptly and are administered according to Agilent Corporate Marketing Policy and applicable standards like ISO, internal audit and Local Business policy standards
  • Interact with other Agilent organizations to resolve order fulfilment related issues and change requests
  • Ensure that all transaction documents are qualified and filed to satisfy corporate and legal requirement
  • Manage service order closure
  • Understand customer needs and take ownership for customer satisfaction in assigned area
  • Trigger customer billings timely and in accordance with defined policy and standards
  • Perform error correction to clear all the stuck orders in system
  • Works on customer service assignments with clearly defined objectives
  • Typically 2-4 years relevant experience for entry to this level
17

Customer Operations Specialist Resume Examples & Samples

  • Action order entry, confirmation, allocation and analysis of all customer orders to maximize ordering/replenishment policies
  • Deal with product availability queries and ensure continuity of information both internally to the plant and externally to the Stryker Distributor base
  • Issue and update price list for SHO Cork’s Product Range
  • Set up new accounts (EDI or manual) and manage account maintenance/changes
  • Handle non-quality customer complaints/issues and returns to the satisfactory conclusion of the distributor base
  • Negotiate freight costs/service levels with domestic and international freight forwarders
  • Report plant and cell metrics internally to cells and externally to distributor forums
  • Produce Open Order Reports, Daily Backorder Reports, Weekly Backlog Reports, Shipping reports, Order policy analysis and any other reports required for Customers
  • Interface daily with Manufacturing Team Leaders and planners regarding orders, order patterns, date allocations, forecasts, returns, non-conforming product, markets, distributor issues etc
  • Visit Stryker Distributors/Affiliate plants in the field to strengthen their relationship with the manufacturing plant
  • Receive Visitors to the plant and act as facilitator for all key Distributor visits
  • Participate in 5-Pillars initiatives and ensure compliance with team targets
  • Perform Audits of other cells within the plant to ensure compliance with standard Quality procedures
  • Lead and participate in cross functional and cross divisional process improvement initiatives
  • 3rd level qualification in Business, Materials Management, Supply Chain Management/Logistics or other equivalent is required
  • 3-5 years Customer Services or Logistics/Supply Chain experience preferably in a regulated manufacturing environment
  • High level of PC skills required. The successful candidate must be proficient with Microsoft Word, Microsoft Excel and PowerPoint packages
  • Self starter with demonstrated efficient work methods, analytical & problem solving skills and ability to handle multiple tasks in a fast paced environment
  • Capable of working as part of a multi-disciplined team
18

Customer Operations Specialist Resume Examples & Samples

  • Analyze and respond to customer's request for quotation in a timely and accurate fashion, and ensure compliance to Agilent terms and conditions, export licensing conditions and customer specific procurement guidelines
  • Follow up on outstanding quotes, handling customer queries, explaining support terms and conditions and selling benefits of support agreements
  • Ensure that support agreements are renewed promptly and are administered according to Agilent Corporate Marketing Policy and applicable standards like ISO, internal audit and Local Business policy standards
  • Interact directly with Support and Sales in accepting orders and ensure adherence to the Agilent order acceptance policy and standard or specially negotiated terms and conditions
  • Responsible for maintaining completeness and integrity of support agreement data in the applicable admin system
  • Ensure prompt and accurate billings to customer per contract terms
  • Understand the established key processes in assigned areas; initiate and lead projects to improve quality and customer satisfaction; document work methods and results to avoid rework
  • Perform error correction to clear all the stuck orders
19

Customer Operations Specialist Resume Examples & Samples

  • Receive customer requests and orders, enter/validate, and track through internal systems and tools including Oracle ERP and offline systems as appropriate. Manage customer contracts and execute releases for specific orders against contracted volumes
  • Ensure customer orders are compliant with terms and conditions, and highlight variances for action
  • Analyze daily Open Orders Report, Order Detail (OTIF) Report and/or Daily Customer Order Monitoring Report to ensure all orders ship complete and on time
  • Partner with planning and operations team to ensure product quantity and date availability to meets customer needs. Communicate to all impacted partners when issues or delays arise and strive to resolve issues immediately
  • Lead internal and customer meetings to review inventory status, production planning, reporting and other reports and make decisions in the best interest of the customer and SunOpta
  • Validate that required customer documentation is created and/or delivered as required for shipping, customer receipt/acceptance, and invoicing
  • As required, validate delivery and support the close out of the order process to ensure accurate and timely invoicing and revenue reporting
  • Gather information from customers, marketing, and sales regarding customer promotions and market activity that may impact demand patterns
  • Develop strong working relationships with customers to provide information in the quantity, timeframes, and vehicles most important for each
  • Provide support to sales team and brokers in support of customer requests for information
  • Track customer order patterns against expected demand, forecasts, and historical demand; escalate differences to sales and forecasting teams to evaluate and drive appropriate action
  • Receive customer feedback, including complaints and issues, track them, and assist in the resolution and communication of solutions back to the customer. Partner with Quality Assurance, Warehouse, Logistics, Production and/or other internal team members as needed for resolution
  • Actively identify opportunities for improving order management and fulfillment processes
  • Utilize best practices in the execution of daily responsibilities. Comply with policy guidelines in the order entry and management process that ensure accurate reporting and internal controls
  • Create strong working partnerships to ensure team success
  • Solid analytical skills and high detail orientation are critical to success in this role
  • Good communication skills, both written and verbal are necessary due to the significant interactions required to ensure alignment and coordination across the groups
  • Candidate should be flexible and able to quickly adjust as the situation changes
20

Customer Operations Specialist Resume Examples & Samples

  • Competitive pay
  • Paid holidays
  • Year-end bonus program
  • Recognition and incentive programs
  • Drive day-to-day operations of Communications, partnering with the communications Directors to define and deliver on the organizations business processes and operations deliverables
  • Manage the planning process for short and long term strategic planning
  • Manage business processes systems and tools to support the organization
  • Responsible for tracking of and dashboard reporting about client satisfaction/key success metrics
  • Strategic planning & analysis, complex problem solving, ability to work in high-stress situations, virtual team leadership
  • 5+ years of experience
  • Strong experience in Customer Service and Problem Solving
  • Ability to work with customers in multiple time zones (East Coast / West Coast)
  • Excel / PowerPoint
  • Some Networking knowledge is a plus
  • Analytics background
  • Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. Please submit your resume to be considered for this position by pressing the “SUBMIT RESUME” button below. If you have questions about the position, you may contact the recruiter recruiting for this position (1-352-585-2109,George.Rogers@kellyfinance.com), however, your resume should be uploaded via the “SUBMIT RESUME” button included within**
21

Customer Operations Specialist Resume Examples & Samples

  • Carrier compliance to track & trace check calls
  • Carrier compliance to defined EDI processes
  • Proactive shipment tracking and customer alerts for known anticipated service gaps
  • Timely issue resolution
  • Participate in on-call, after hours as determined based on business needs
  • Flexible work schedule to include weekend coverage
  • Ability to effectively communicate with OTR drivers and dispatchers in a constructive manner
  • Strong passion for customer service and logistics excellence
  • Ability to learn and update transportation management system
  • Ability to effectively interact and build a favorable business relationship with all carriers and customers
  • Load coverage and account management duties
  • Ability to operate and flourish in a fast paced environment
  • Strong team player and committed to teamwork in all situations
  • Willingness to embrace change and all other assigned duties for the greater good of the team
22

Senior Customer Operations Specialist Resume Examples & Samples

  • Investigate customer issues with web service applications to find and communicate solutions
  • Serve as focal point for customer issues and capture detailed and accurate information about issues, concerns and enhancements
  • Collaborate with others in support of products, processes and problem resolution. Simulate or recreate user issues to resolve operating difficulties
  • Identify and analyze processing incidents to communicate with both customers and internal partners
  • Provide documentation of current processes, improvements to existing processes, and apply existing support knowledge to build out support models for new products and services
  • Adapt personal work style to accommodate an ever changing, diverse and global environment and to organize and prioritize multiple tasks simultaneously based on current business needs
  • Bring new technology knowledge and training to the team to improve processes and procedures
23

Customer Operations Specialist Resume Examples & Samples

  • Actively seeks and defines new value-added areas to partner with customers
  • Customer Support - Actively build rapport and trust with internal and external stakeholders creating strong relationships that increase customer loyalty. Align with and support the National Account Team for order process needs
  • Multi-tasking, working in a fast-paced team environment which requires rapid response and issue resolution relating to customer orders, inquiries, and concerns
  • Relationships - Actively builds rapport and trust with stakeholders and proactively communicates as needed
  • Product Knowledge – Gain proficiency and knowledge of our products and services. Use knowledge of seasonal cycle to anticipate customer needs and guide internal response to customer requests
  • Effective oral, written and phone communication skills
  • Strong problem solving skills
  • Strong influencing skills
  • Strong initiative with the ability to look forward
  • BA/BS in business, agriculture, or related field is preferred or 4 years of relevant industry or customer service experience required
  • Proficient with the Microsoft Office Suite (Excel, Word and Outlook)
  • Knowledge of SAP a plus
  • Up to 5% travel
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Customer Operations Specialist Resume Examples & Samples

  • 1-2 years of working experience, preferably in a similar position
  • Fluency in German and English is a must, written and spoken
  • Strong service and commercial oriented skills as well as logistical knowledge are preferred
  • Positively embrace and adapt quickly to changes
  • Demonstrate flexibility when priorities of the team and the business demand it
  • Microsoft office and in particular advanced Excel skills are a strongly preferred
  • SAP knowledge is a plus
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Experienced Customer Operations Specialist Resume Examples & Samples

  • Responsible for all aspects of operations support for existing customers, including process, business and technical consultation
  • Accountable for end to end process ownership of client service requests and the coordination of teams to resolve issues within a service level contract to avoid financial penalties
  • Accountable for developing and maintaining customer support guidelines, metrics, tools and practices throughout the customer life cycle
  • Collects customer feedback and market intelligence and shares findings with partners in Technology, Product and Customer Delivery
  • Meets with Customers and MasterCard teams to conduct inquiry reviews and to identify technology or process enhancements
  • Reviews customer issues logs, proposes initial enhancements and assists in problem resolution, including escalating advanced issues
  • Analyzes, troubleshoots, and pulls code and data to solve customer inquiries; uses a combination of available tools and individual knowledge
  • Guides customers through training documents; may provide alternative solutions
  • May provide guidance to less experienced team members
  • Manages smaller project/initiatives as an experienced individual contributor with specialized knowledge within assigned discipline
  • Provides technical and domain support to internal consultation process to answer technical questions and explain technical concepts
  • Experience using MasterCard tools, systems, and documentations to resolve moderately difficult customer issues, and guiding junior members to MasterCard resources
  • Success in answering and completing customer service inquiries; demonstrates strategic and preventative thinking with moderately difficult concepts
  • General understanding of software patterns and concepts, programming languages, database structures, and related operational protocols
  • Some ability to deliver customer training
26

Customer Operations Specialist Resume Examples & Samples

  • Bachelor degree preferred (Business related major) or equivalent experience
  • Previous experience in Customer service or operations
  • Experience in Microsoft Office; GSAP/ H3 experience preferred
  • Possess a strong Customer service ethic and ability to understand, meet and champion the Customer’s needs, while staying within the policies and procedures of Shell
  • Understand Shell’s Play Book and customer value proposition
  • Able to demonstrate a continuous improvement mind-set
  • Demonstrated communication and relationship building skills
  • Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities
27

Customer Operations Specialist Resume Examples & Samples

  • High school education
  • Experience of the transport industry an advantage
  • Basic level excel
  • Basic computer literacy
28

Customer Operations Specialist Resume Examples & Samples

  • Act as the voice of BoardVitals, spending your days on the front lines interacting with our customers via email and on the phone
  • Troubleshoot and resolve customer issues with care and respect by listening to their problems and offering concrete resolutions
  • Consistently deliver personalized service while meeting quality and productivity goals
  • Share customer feedback and information with other team members in order to continuously improve and evolve the customer experience
  • Identify technical errors and user error trends by call and email tracking, peer discussion, and internal dialog and report those trends to management and appropriate departments
  • Contribute to a positive, energetic team culture
  • Skilled with Google Docs and other collaboration tools
  • Experience using ZenDesk and other CRM tools a plus
  • Excellent written, verbal, and listening skills
  • A happy, positive attitude that empowers you to assist our customers every day
  • Kind, patient, positive, empathetic and adaptable to an ever-changing environment
  • Ability to work 35-40 per week -- days, evenings and weekends -- with the flexibility to work shifts from home. Trainings and meetings are held in our NYC office
29

Customer Operations Specialist Resume Examples & Samples

  • Work with Account Managers to provide pre-offer, offer and contract management
  • Perform contract management - execute contract legal and fiscal requirements, ensure contracts are signed and stored and review contract performance
  • Support preparing for tender bids
  • Pricing
  • Set up and maintain pricing data
  • Resolve pricing related errors and disputes
  • Trouble Shooting
  • Provide support for Sales in owning and resolving issues. Work to uncover root cause of issues and implement sustainable fixes
  • Act as resolution owner of customer complaints. Feedback outcomes to colleagues who will communicate with customers
  • Master Data Set Up & Amend
  • Set up and amend customer master data
  • Act as Resolution Owner for Master Data Disputes. Liaise with stakeholders and/or customers to resolve them and perform adjustment
  • Maintain master data integrity
  • Correct any data errors and track performance against Service Level Agreement (SLA)
  • Touchless (on-line system) Setup
  • Act as a lead in supporting touchless setup with new customers. Work with customers to resolve issues and manage internal processes
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Customer Operations Specialist Resume Examples & Samples

  • College degree (or current enrollment in a Bachelor's program)
  • Ability to work a flexible schedule that includes required evening and weekend shifts
  • Stellar English and grammar skills
  • Excellent problem solving skills – you might not know all of the answers, but you know how to find and communicate the solution
  • Experience working in a customer service or support role for at least 1 cumulative year
  • A strong sense of empathy and the ability to advocate for others
  • ¿Hablas español? No es necesario. ¡Pero sería genial!
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Customer Operations Specialist Resume Examples & Samples

  • A minimum of 3 years of professional working experience
  • Bachelors Degree in Business
  • SAP knowledge
  • Bilingual - English/Spanish